Technical support engineer jobs in Vermont

Lifeways is looking for an Applications Specialist - ERP Finance to support and enhance the systems behind our Finance, HR, and Payroll functions. If you're experienced with ERP platforms, enjoy improving business processes, and want to play a key role in digital transformation, we'd love to hear from you. About the Role You will support, develop, and optimise our key business applications, including our Unit4 Business World ERP, Hireserve ATS, and Cornerstone LMS. This role involves a mix of system administration, technical support, solution design, and business analysis. What You'll Be Doing * Enhance and maintain ERP Finance, HR, and Payroll modules. * Analyse processes and design improvements that meet business needs. * Provide day-to-day support, troubleshooting, and user guidance. * Manage system configurations, reporting, and data integrity. * Support additional applications and help onboard new tools. * Work closely with Finance, HR, Payroll, IT, and external vendors. What We're Looking For Essential: * Experience working with an ERP system in a specialist/analyst role. * Strong understanding of Finance processes (HR/Payroll knowledge beneficial). * ERP configuration and reporting experience. * Strong problem-solving and communication skills. Desirable: * Experience designing technical/business solutions. * Process mapping and business analysis experience. * Azure Fundamentals or Azure Data Fundamentals. Technical Skills ERP proficiency (Unit4 preferred), SQL, APIs, reporting/analytics, workflow design, system troubleshooting, and data analysis. Why Join Us? You'll be part of a supportive team, helping shape the future of Lifeways' digital systems and contributing to essential improvements across Finance, HR, and Payroll.

Job DescriptionThe Courtroom Technician (CT) position is a technical support professional who works with a team of IT specialists in assisting with technology in the courtroom including supporting desktop and laptop computers, office productivity software, audio/video equipment, remote hearings, and general technology for Judicial Branch employees as well as courtroom attendees as required by court proceedings. The CT is primarily responsible for direct technical support in courtrooms and courthouses, and may include other Judicial Branch facilities, offices, and judge chambers in Maine. Even though the CT is an entry level position, the CT must be able to learn to work independently and must be capable of directing escalated problems to the appropriate resources. The CT requires excellent customer service skills and strong communication skills. Response to emergency calls during off hours is required. On the job training will be performed by other state staff as well as may be supplemented by classroom and/or electronic trainings. All training will be approved by the Manager of Technology & Infrastructure. Most duties will be at the CT home base courthouse however regional travel may be frequently requested. Statewide travel is also possible. ESSENTIAL JOB FUNCTIONS • Provides technical support for staff and courtroom participants (either in person or remotely) in the operation of: o Desktops / Laptops of various operating systems o Printers and Scanners o Audio / Video equipment use and setup o User VOIP desk-sets o Document Camera o Audio listening equipment o General presentation software • May be asked to host remote video proceedings in special circumstances • Must be able to diagnose and fix tier 1 computer issues. • Assists with help desk tier 1 trouble tickets. • Participates in the development of the Judicial Branch technical plans and coordinates activities with OIT members, other Judicial Branch personnel, and other agencies with respect to client devices, audiovisual, videoconferencing, telecommunication, and other technical issues. • Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state. • Supports hardware (e.g. Mixer) and software used to take an electronic record. • Helps ensure that all information systems operate in a secure, reliable manner. • Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status. • Assists in drafting and documenting department and operational procedures. • Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology. • Assists with presenting information technology training to both individual employees and groups of employees at the Judicial Branch. • Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc. OTHER DUTIES AND RESPONSIBILITIES • Performs other duties as required. • Significant amount of reimbursed in-state travel required. The above list is intended to describe the general nature and level of work being performed by employees in this classification. A position may not be assigned all the duties listed, nor do the listed examples include all the duties that may be assigned. KNOWLEDGE, SKILLS AND ABILITIES • Basic working knowledge of audio equipment required. • Demonstrated experience supporting staff computers / devices (multi-platform experience is a plus (e.g., Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.). • Ability to work in high stress environments required. • Must have and maintain a valid driver's license. • Ability to communicate in layman terms to users • Ability to learn and retain technical training. • Ability to plan, prioritize, and complete varied and competing work assignments. • Ability to work with modern audio/video/computer equipment and technologies. • Outstanding communication and people skills. • Excellent time management skills. • Excellent customer service skills. • Ability to see a project through completion. • Excellent problem-solving abilities and creative thinking abilities. • Knowledge of outdated, current, and upcoming technology equipment and software. RequirementsTop 3 Skills: Experience with and supporting videoconferencing equipment and audiovisual equipment. Basic working knowledge of audio equipment. Experience diagnosing and fixing tier 1 computer issues.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

**_What Finance Operations contributes to Cardinal Health_** Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets. Finance Operations is responsible for the oversight and overall performance of the following core financial processes. This includes pricing administration, rebates, cash application, chargebacks, billing, accounts payable and employee travel & expense. Pharma Supplier Contracts is responsible for processing notifications via EDI, or e-mail from our Suppliers to create a contract, add products or customers, delete products or customers, update contract pricing or adjust effective dates of the contracts. This team looks to prevent and detect process errors which lead to customers receiving incorrect pricing which could result in a Credit and rebill. **_Responsibilities_** + Creating processes, systems and tools, related to contract pricing, to improve the customer and supplier experience + Use and facilitate development of tools to enable proactive review of contract pricing, from a customer or supplier lens, to improve VOC (Voice of Customer), VOS (Voice of Sales) and First Time Pricing Accuracy scores + Build relationships with select key suppliers and select key customers with the goal of improving VOM (Voice of Manufacturer) and VOS (Voice of Sales) scores + Helps direct team members to solve complex pricing inquiries and projects. The goal of this is around being proactive rather than reactive + Develop strong supplier relationships to drive effectiveness and value against the planned strategies; facilitate supplier reviews; generate continuous improvement ideas + Partners with other finance ops teams to identify root cause and ensure a pricing dispute in that realm is systematically eliminated + Follows all process gaps to the finish line to validate the correct training has been implemented and all team members are engaged on how a discrepancy occurred + Helps review any FTPA (First Time Pricing Accuracy) findings to determine scope and accountability + Troubleshooting pricing discrepancies that arise and ensuring knowledge is shared, documented and communicated to onshore and offshore resources + Actively engage in updating processes and SOPs + Service multiple suppliers and/or processes in a fast paced and highly analytical environment. + Act as a liaison with internal and external key stakeholders to solve for issues within the processing of the contracts. **_Qualifications_** + Bachelor's degree in related field, or equivalent work experience, preferred + 2-4 years of experience, preferred + Proficient in Microsoft Office, especially in Excel and Access, preferred + Excellent communication and interpersonal skills + Sense of urgency, attention to detail and accountability needed + Ability to build strong collaborative relationships and communicates effectively + Strong organizational skills **_What is expected of you and others at this level_** + Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity + Identifies possible solutions to a variety of technical problems and takes action to resolve + Applies judgment within defined parameters + Receives general guidance and may receive more detailed instruction on new projects + Work reviewed for sound reasoning and accuracy **Anticipated salary range:** $57,000-$73,440 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/19/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. \#LI-Remote \#SP-1 _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Plans and implements complex changes on production systems. + Analyzes and assesses the impact and risk of complex risk changes on production systems. + Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Performs major upgrades of systems and associated products/software solutions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project). **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + ITIL Foundations + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Epsilon CSA, member of Epsilon Net, the Largest Group of Business Software in Greece with a full portfolio of specialized services and software solutions, offers you: Career Growth - Join a team where you can develop, learn, and evolve. Supportive Culture - Thrive in an environment that fosters teamwork, knowledge-sharing, and excellence. Top Clients & Technology - Work with the best professionals in the development sector and cutting-edge tools As a .NET Desktop Engineer at ESCA software team: Your mission: * Design and develop innovative desktop software products (WMS solutions) and components that make a difference. * Collaborate with managers & analysts to understand the scope of projects. * Write efficient and reliable code in C# and .NET that meets project requirements. * Tackle technical challenges with creativity and flair, delivering results within deadlines. * Conduct thorough testing and validation (including user acceptance testing - UAT). * Upgrade information flows and applications using cutting-edge architecture and tools. What You Need: * Bachelor's degree in Computer Science, Engineering, or a related field. * 2-3 years of experience in .NET desktop application development (WinForms or WPF). * Proficiency in C#, .NET Framework/.NET Core. * Strong knowledge of SQL Server and relational databases. * Experience in developing and consuming web services (RESTful APIs). * Familiarity with version control systems (e.g., Git). * A solid command of English (both written and spoken) and a genuine passion for programming. * Team player attitude and attention to detail. Bonus points if you have: * Experience with Xamarin or .NET MAUI for cross-platform/mobile development. * Knowledge of reporting tools such as Telerik Reporting, Crystal Reports, RDLC, or DevExpress. What We Offer: Competitive salary & benefits package. Ongoing training & career development (Epsilon Training & Epsilon College). Private medical insurance & psychological support services. Multi-awarded workplace (Fortune's 100 Best Companies to Work For in Europe 2024, Best Workplace in Technology, Best Workplaces for Women).

Job Description, Permanent Position: Technical Support Engineer Company Overview: Manatal Tech Team is a leading provider of innovative and cutting-edge technology solutions for businesses of all sizes. Our team is dedicated to creating and delivering state-of-the-art software products that help our clients streamline their operations and achieve their business goals. We are currently seeking a highly skilled and motivated Technical Support Engineer to join our team in Burlington, VT. Position Overview: As a Technical Support Engineer, you will be responsible for providing technical support and assistance to our clients and internal teams. You will be the primary point of contact for troubleshooting and resolving technical issues related to our software products. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-centric mindset. Key Responsibilities: - Provide technical support to clients and internal teams via phone, email, and chat - Troubleshoot and resolve technical issues related to our software products - Document and track all customer interactions and resolutions in our support system - Collaborate with the development team to identify and resolve complex technical issues - Assist in the testing and deployment of software updates and new features - Proactively identify and suggest improvements to our products and processes - Participate in on-call rotation for after-hours support as needed Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field - 2+ years of experience in a technical support role, preferably in a software/technology company - Strong knowledge of web technologies, databases, and operating systems - Excellent problem-solving and troubleshooting skills - Experience with customer support software and ticketing systems - Excellent communication and interpersonal skills - Ability to work independently and in a team environment - Flexibility to work occasional evenings and weekends as needed Why Work for Us: - Competitive salary and benefits package - Opportunity for career growth and advancement within a fast-growing company - Collaborative and dynamic work environment with a focus on innovation and creativity - Opportunity to work with cutting-edge technology and industry-leading clients - Regular team-building activities and events - Relocation assistance for qualified candidates If you are passionate about technology, have a strong technical background, and enjoy solving complex problems, we want to hear from you! Apply now to join our dynamic and growing team at Manatal Tech Team.

Network Craze is a supplier of high quality new and refurbished enterprise network equipment and IT infrastructure to some of the largest national and international companies in operation today. With offices in Vermont, New York, Florida, Maine, and beyond, we serve customers across a broad array of industries and geographic locations. Here in our Operations facility in Williston, VT, we have a fun, professional, dynamic team environment that is responsible for the production and service of all the equipment that we sell. The Network Support Technician is a critical part of the Network Craze Service Team, as they are the first point of contact for any of our customers in need of support. Our technicians understand our customers' issues, provide troubleshooting, facilitate hardware replacement, and maintain our customer relationships. Technicians also work directly with our Engineers on more complex and consequential IT projects and services. This role affords the opportunity to gain knowledge and experience with an incredibly diverse array of network equipment which many in the IT and Networking field do not have access to, as well as experience working in a wide variety of enterprise environments of all shapes and sizes. Most work, training, and normal tasks will be performed on-site at our Operations facility, with some remote workdays as scheduled. Job Purpose Network Support Technicians are responsible for our third-party maintenance "ProCare" service, which delivers 24x7 technical and hardware support, as well as our standard limited lifetime warranty services. This involves communicating by phone, email, and video both internally and directly with customers, investigating network problems, and coordinating the fulfillment of our contracts. This on-call service will include documentation, ticket management, customer communication, remote troubleshooting and hardware replacement processes. The Network Support Technician will also work with our sales team to provide technical information for customer solutions throughout the sales process. Primary Duties and Responsibilities A successful Service Technician should be: Prepared to follow procedures accurately and consistently to produce consistent results Dilligent with ticket management, note taking, and follow-up Able to communicate professionally and concisely during customer-facing interactions Familiar with networking concepts and network equipment Precise in their attention to detail Able to work well in a team environment A quick learner when faced with new systems, equipment, and processes Remotely troubleshooting technical issues over a Webex session with customers Qualifications (recommended) Cisco CCNA Certification 2+ years experience working with computers, networking, and/or IT environments 1+ years experience troubleshooting/help desk experience Familiarity with Microsoft products (Windows, Office 365, etc) Electronics, computer, or other types of technical repair work Physical Requirements The Network Support Technician must be able to work both sitting and standing, lift 40lbs, and handle repetitive tasks. Benefits: Retirement Plan with 3% match 15 days Paid Time Off 9 Paid Holidays Life Insurance (with optional short and long-term disability insurance) Competitive Compensation On-Call Bonus Program The hours for this position are M-F 9:00-18:00 EST. Be prepared for a background check to be performed. Network Craze is an Equal Opportunity Employer.

This is a remote-first role; however, candidates must be based in North Carolina to ensure on-site coverage when required. At VC3, we don't just solve IT problems - we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time. We're a team of doers, builders, and tech whisperers who live by 4 core values: Go Beyond | Own It | Be Curious| Serve as One We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar. The Impact you will have: In this role, you'll resolve complex technical issues, ensuring our clients receive timely and effective solutions. By managing escalated service requests and supporting key business technologies, you'll play a critical role in driving client success. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer. * Receive & respond to escalated service requests, incidents and change requests in a timely manner * Maintain accountability to lower tier technical team members to assist with escalations that stretch beyond the tier 1 and/or tier 2 scope of support * Train and educate VC3 clients on technical standards * Troubleshoot and resolve issues with: * Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office * General network connectivity including ISP * Common networking technologies such as DHCP and DNS * Wireless network performance and accessibility * Firewalls, switches, and routers * Remote access technologies including VPN, RDS, and Citrix * Operating systems on servers, desktops, and laptops * Complete technical administrative tasks such as: * Virus/malware removal * Add/remove/change virtual server resources * AD/365/application password resets * Identify recurring issues and initiate problem tickets for them * Make recommendations for improvements of supported hardware and software * Engage vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process * Additional duties as required * 5+ years relevant technical experience is required OR 2 years experience in Systems Analyst I role at VC3. KPIs consistently met in Systems Analyst/Engineer I role. * 5+ years experience managing: Windows Server, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper-V and VMWare, routing and Switching, Firewalls, VPNs * 3+ years experience with virtualization technologies: Hyper-V, VMWare * CCNA, VMware, or Microsoft 365/Azure certifications highly desired * Strong knowledge of current IT concepts, issues, practices, methodologies, and trends * Good problem solving and decision-making skills; ability to understand and analyze complex issues * Go Beyond - you take that extra step to create moments that are unexpected but appreciated. * Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line. * Be Curious - You challenge the status quo and aim for continuous improvement and constant learning. * Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.

Site Survey's (LAN/WAN) Data Cabling Loading of a supplied configuration Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging Capable of Tone & Tag and punchdown and demarc extensions Installation of LAN/WAN Network Equipment (routers, switches, etc.) Data Cable test results (if required) Deliverables such as digital pictures (if requested) Smarthands Testing and Turn Up of Equipment installed Assisting with Cisco Unified Communications Equipment Installation - preconfigured equipment only Assist with Cisco and Aruba Wireless Equipment Installation- preconfigured equipment only Excellent communication skills

Sonnax Transmission Company As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best. As a part of the global industrial organization Marmon Holdings, which is backed by Berkshire Hathaway, you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone is empowered to be their best. Who We Are The Automotive Aftermarket Platform is a global collective organization of leading businesses delivering innovative, high-quality solutions for the automotive aftermarket industry. As part of our shared services team, you will support multiple subsidiaries, each recognized for excellence in emissions systems, drivetrain components, ride control, electronics, and transmission technologies. Our Platform approach enables collaboration, efficiency, and best-in-class performance across diverse product categories, driving value for customers worldwide. We are a multi-site, multi-brand organization undergoing a major technology transformation to unify our systems, processes, and data into a cohesive enterprise operating model across all business units. Our Platform IT organization serves as a centralized strategic function, providing standards, governance, and enterprise solutions that support modernization and enable consistent, scalable operations across the entire company. Our IT Site Administrators serve as the essential on-site presence at each physical location. What You'll Do The IT Site Administrator is the primary on-site technical resource and the face of IT for the facility, providing hands-on support to end users, maintaining local technology infrastructure, and ensuring system uptime. This role partners closely with local leadership and employees while coordinating with central IT Operations for deployments, upgrades, and corporate IT initiatives. The IT Site Administrator ensures compliance with security standards and plays a critical role in delivering a consistent, secure, and high-quality IT experience across the organization. End User & Desktop Support * Serve as the first line of on-site technical support for all local users, escalating appropriately to central IT teams. * Install, configure, and troubleshoot endpoints, peripherals, printers, handheld devices, and shop-floor technology. * Deliver an excellent customer experience through fast, effective, and friendly support. Infrastructure & Operations Support * Act as the on-site technical hands for servers, network equipment, wireless systems, security cameras, and access control. * Assist central Infrastructure & Operations teams with maintenance, upgrades, patching, and hardware replacements. * Perform routine health checks on essential systems and environmental monitoring equipment. Project Execution * Support major IT projects such as ERP migrations, application deployments, hardware refreshes, wireless upgrades, and security initiatives. * Participate in process mapping and continuous improvement efforts to enhance efficiency and user experience. * Document site-specific system information, procedures, floor plans, cabling diagrams, and inventory. Security & Compliance * Maintain compliance with corporate IT security standards and participate in security audits and risk assessments. * Assist in responding to security events, user access requests, and local compliance activities. * Enforce endpoint management, MFA, patching, and acceptable-use policies at the site. Site Ownership * Maintain the site's hardware inventory, asset tracking, and lifecycle documentation. * Develop strong relationships with local managers and employees to anticipate needs and proactively resolve issues. * Provide after-hours, on-call, or weekend support as required by site operations. What You'll Need Education & Experience * Two- or four-year degree in Information Technology, Computer Science, Engineering, or related field; equivalent experience accepted. * 3-5 years of hands-on experience in technical support, systems administration, or IT field services. * Experience supporting manufacturing, warehouse, or distribution environments is a strong plus. Technical Skills * Proficiency with Windows workstations, endpoint management, device imaging, and patching. * Familiarity with networking fundamentals (switches, firewalls, Wi-Fi, VLANs, VPN). * Experience administering Microsoft 365, Azure AD, and common enterprise applications. * Hands-on experience maintaining servers, backup devices, UPS systems, and VoIP phones. * Knowledge of SQL, virtualization (VMware/Hyper-V), cloud services (Azure/AWS), and security tools preferred. * Ability to diagnose hardware issues, replace components, and perform physical setup of equipment. Soft Skills * Strong communication, documentation, and customer service skills. * Ability to work independently with minimal supervision in a fast-paced environment. * Excellent problem-solving skills and a proactive mindset. * Comfortable balancing day-to-day support with participation in longer-term projects. Physical Demands * Ability to lift and move equipment up to 50 lbs (servers, UPS devices, switches, etc.). * Comfortable climbing ladders, crawling under desks, or accessing tight spaces as needed. * Dexterity to use tools, operate computers, and configure hardware safely. * Use of appropriate Personal Protective Equipment (PPE) in designated environments. What You'll Gain Impact & Contributions * Serve as the trusted face of IT for your location, directly contributing to smooth operations and employee productivity. * Play a key role in enterprise-wide initiatives including ERP consolidation, infrastructure modernization, and security enhancement. * Help shape site-level processes and serve as a critical connector between local teams and corporate IT. Career Growth * Opportunities to advance into Systems Administration, Network Engineering, Cybersecurity, or IT Operations leadership roles. * Exposure to enterprise technologies, cross-functional project work, and modern IT architectures. * Continuous skill development supported by industry certifications and training programs. Benefits & Culture * Competitive compensation and full benefits package. * Strong culture of collaboration, professional respect, and continuous improvement. * Opportunity to make a daily impact supporting a dedicated team in a dynamic, hands-on environment. Disclaimer Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ******************, and please be sure to include the title and the location of the position for which you are applying. Pay Range: 73,332.80 - 109,999.20 We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more! Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ******************, and please be sure to include the title and the location of the position for which you are applying.

IT Technician (Part-Time, Weekends) We're looking for a reliable and detail-oriented IT Technician to provide weekend support at the von Trapp Family Lodge & Resort on-site in Stowe, VT. In this role, you'll help ensure that our information systems and network infrastructure run smoothly keeping our operations connected and our guests' experiences seamless. Responsibilities Respond promptly to IT requests submitted through the HotSOS ticketing system, as well as email and voicemail inquiries. Create, assign, and maintain user logins and passwords. Collaborate with third-party vendors to support and maintain property telephone, internet, and Wi-Fi systems. Troubleshoot and resolve technical issues, escalating or following up as needed to ensure timely resolution. Perform preventative maintenance, including cleaning and inspecting workstations, printers, and peripherals. Maintain accurate documentation of IT systems, processes, and issues. Assist with additional IT tasks or projects as assigned. Qualifications Associate degree in Information Technology or a related field, or equivalent combination of education and 2-3 years of relevant experience. Proficiency with Microsoft Windows operating systems and general desktop/laptop support. Working knowledge of computer networking and troubleshooting principles. Strong problem-solving, communication, and customer service skills. Excellent attention to detail with the ability to multitask, organize, and prioritize effectively. Ability to work independently with minimal supervision, especially during weekend shifts. Job Type: Part-time Benefits: Employee discount Referral program Vision insurance Work Location: In person

Green Mountain Power (GMP) is seeking a detail-oriented, team-minded individual to join our Operations Technology team as a Junior SCADA Systems Engineer. This is an excellent opportunity for someone with a strong foundation in operating systems (Linux/Windows) and technical interest and curiosity across hardware, database, networking, scripting, and programming environments. With structured training and mentorship, the successful candidate will develop into a fully capable SCADA Systems Engineer, supporting GMP's enterprise-wide Supervisory Control and Data Acquisition (SCADA) and Energy Management Systems (EMS) environments. Preferred Skills & Experience Hands-on experience with Linux and Windows system administration Strong troubleshooting and problem-solving skills High attention to detail, with an emphasis on safety and security Strong written and verbal communication skills Ability to prioritize, multitask, and work effectively under pressure Important Attributes We're looking for a positive, team-oriented, and solution-minded individual with a strong work ethic and natural curiosity. Success in this role requires: A calm, professional demeanor-even under pressure Willingness to learn and perseverance through challenges Self-awareness-knowing your strengths and where you may need support A genuine desire to deliver excellent results for internal and external customers At GMP, we value people who others enjoy working with-those who are proactive, collaborative, and take pride in both learning and doing. Additional Skills (a Plus) Experience with SCADA system development or administration Knowledge of virtualization, networking, and firewall configuration Ability to create and maintain detailed technical documentation Foundational understanding of electric systems, OT networks, or distributed computing Programming or scripting skills (any language) Familiarity with TCP/IP theory, LANs, and WANs Key Responsibilities Perform onsite/in-office work in GMP's Colchester, Vermont location Administer and support GMP's SCADA systems Build and maintain graphical displays and user interfaces Manage database configurations and table entries Develop and maintain system documentation Provide end-user and operator support Support ancillary operational technology systems, including Intrusion Detection Systems, Firewalls, Audio/Video and logging systems, Workstations, and network monitoring tools Maintain internal and external system interfaces, such as data historians and communication buses Collaborate with Security, IT, and regulatory partners to meet all operational and compliance requirements Adhere to GMP safety standards and security protocols As part of our commitment to fair and open hiring practices, we disclose compensation. This position offers a competitive salary range of $70,000 - $100,000 annually, commensurate with experience, qualifications, and the scope of responsibilities. We believe in skill, dedication, innovative thinking, and growth. About Green Mountain Power Green Mountain Power serves more than 275,000 residential and business customers across Vermont with electricity that's 100% carbon-free and 80% renewable on an annual basis. We partner with customers to deliver resiliency, affordability, and innovation-reducing both carbon and costs for all. GMP is the first utility in the world to earn B Corp certification, reflecting our commitment to using business as a force for good. We've been named one of Fast Company's Most Innovative Companies six times, recognized by the Smart Electric Power Alliance (SEPA) as a national leader in energy transformation, and included in TIME's 100 Most Influential Companies list for our groundbreaking grid resiliency work. Diversity & Inclusion Don't meet every single requirement? Studies show that women and people of color are less likely to apply unless they meet every qualification. At GMP, we're dedicated to building a diverse, inclusive, and authentic workplace-so if you're excited about this role but your background doesn't align perfectly, we encourage you to apply. You may be just the right candidate for this or another opportunity. Women and minorities are encouraged to apply. Green Mountain Power is an Equal Opportunity Employer.

Bodycote offers: * $1,500 Sign-on Retention Bonus. * Paid holidays and paid time off. * 401k match, Medical, Dental, and Vision Plans for employees and families. * Ability to work full-time, 40 hours per week. * 2:15 pm-10:15 pm, Monday through Friday. * Must pass a pre-employment drug screen and basic physical. Our people are the heart of our business. As the world's largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, some of the best engineers, scientists, and technicians in the industry. Come join our team! Due to the nature of our business and heavy industrial market, Bodycote deems this position to be safety sensitive. Salary for this position starts at $21.15. Rate will be commensurate with experience. Position Summary: Based in North Clarendon, VT, the Production Support Technician supports thermal spray booth operations by performing multiple processes that precede or follow coating operations. Essential Job Functions (Duties and Responsibilities): The primary duties consist of, but are not limited to, the following. * This position is responsible for the care and treatment of our customers' inventory and, as such, will perform duties safely and responsibly to prevent customer loss or damage. * Prepare part for processing by masking and grit blasting per instructions in the job folder. * Detail part post-processing according to specifications in the job folder. * Perform all required quality measurement and verification duties. * Accurately note all required quality and processing data in a timely manner. * Support booth operations by helping maintain tooling and staging supplies. * Communicate regularly with the production supervisor and thermal spray technicians to understand priorities to support the production schedule. * Assist the supervisor in developing processes that will improve operations. * Strictly observe all environmental, health, and safety policy requirements. * Keep the work area neat and orderly at all times. * Wear all required personal protective equipment when and where required. * Report safety events, unsafe conditions, near misses, etc., to the Shift Lead immediately. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * This position must satisfy ITAR compliance requirements; therefore, candidates must be U.S. Citizens or Permanent Resident cardholders. * Education - High School diploma. * Experience with detailed manual operations preferred. * Organized and accurate documentation skills. * Good communication skills with co-workers and management. * Self-motivated, able to make decisions based on given priorities. * Experience in a production environment preferred. Physical & Mental Demands: The following physical and mental demands consist of, but are not limited to, the following. * Must be able to work in a sitting and standing position for extended periods of time in an office/industrial environment. * Manual dexterity to perform data entry functions. * Ability to bend, pull, stoop, and reach to perform functions. * Ability to lift up to 50 lbs. * May be exposed to heat, fumes, noise, and humidity, etc. * Must have the cognitive and mental capacity to perform essential job functions. * Must be able to communicate effectively orally and in writing. * Visual acuity to read documents, computer screens, files, etc. * Ability to hear in person and via phone. The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Bodycote reserves the right to revise or change job duties and responsibilities as the need arises. Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws

Job DescriptionNCDIT needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings. We need this position that provides desktop support to the 14 agencies that utilize our service. This position will perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis. This position will work on site to perform hands-on duties such as imaging, PC hookups, and asset inventories. We would like to extend this contract to assist our team in continuing to provide excellent desktop support to our customers who are providing support to the citizens of North Carolina. NCDIT Enterprise Endpoint Management Operations concludes that this position is needed and that we have budgeted for it. System Admin Mid-Level Contractor Duties - EEM Support Support customers using good customer service skills including the ability to communicate with both technical and non-technical customers Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams Experienced in imaging and provisioning new equipment hardware & provide to customer Experienced in supporting mobile devices Experienced with supporting Apple devices Use strong organizational skills to track onboarding & shipping activities based on customer requests. Follow asset management processes to ensure proper customer billing Document work activities in ServiceNow Testing Intune processes for Tier 3 team & providing feedback Test upgrades and software changes Install software following security & internal processes Troubleshoot customer issues Provide instruction while troubleshooting for remote customers Assist with developing team processes & knowledge base Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust Work with vendors on warranty cases Collaborate with internal teams on technical issues Work on special projects as needed RequirementsSkill Required / Desired Amount of Experience Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers Required 3 Years Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams Required 3 Years Image or provision new equipment hardware & provide to customer Required 3 Years Experienced in supporting mobile devices Required 3 Years Experienced with supporting Apple devices Required 3 Years Use strong organizational skills to track onboarding & shipping activities based on customer requests Required 3 Years Document work activities in ServiceNow Required Testing Intune processes for Tier 3 team & providing feedback Required 3 Years Test upgrades and software changes; Install software following security & internal processes Required 3 Years Troubleshoot customer issues & tracking trends Assist with developing team processes & a knowledge base Required 3 Years Basic understanding of MECM, Active Directory, Tanium, Crowdstrike, Intune, & Beyond Trust Required 2 Years Work with vendors on warranty cases Collaborate with internal teams on technical issues Required

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

This is a remote-first role; however, candidates must be based in North Carolina to ensure essential on-site coverage when required. At VC3, we don't just solve IT problems - we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time. We're a team of doers, builders, and tech whisperers who live by 4 core values: Go Beyond | Own It | Be Curious| Serve as One We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar. The Impact you will have: In this role, you'll resolve complex technical issues, ensuring our clients receive timely and effective solutions. By managing escalated service requests and supporting key business technologies, you'll play a critical role in driving client success. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer. * Receive and respond to escalated service requests, incidents and change requests in a timely manner * Troubleshoot issues across LOB applications, Microsoft Office, browsers, networking (DNS, DHCP, ISP), VPN/RDS/Citrix, wireless, and peripherals such as printers * Complete technical administrative tasks such as virus/malware removal, phishing email remediation, add/remove/change virtual server resources, and application password resets * Expertise with Active Directory and Group Policy Management * Strong background working in Microsoft 365 Partner Center/Entra ID * Identify recurring issues and initiate problem tickets for them * Make recommendations for improvements of supported hardware and software, with an eye on our clientele's security posture * Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients * Participate in the on-call rotation (1 week every 3-4 months) * Additional duties as required * 2+ years relevant technical experience OR 1 year experience in Service Technician I or II at VC3 * 2+ years experience managing: Windows Service, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper-V and VMWare * CompTIA Network/A+, Microsoft 365 or Azure certifications highly desired * Go Beyond - you take that extra step to create moments that are unexpected but appreciated. * Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line. * Be Curious - You challenge the status quo and aim for continuous improvement and constant learning. * Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.

Bodycote offers: * $1,500 Sign-on Retention Bonus. * Paid holidays and paid time off. * 401k match, Medical, Dental, and Vision Plans for employees and families. * Ability to work full-time, 40 hours per week. * 2:15 pm-10:15 pm, Monday through Friday. * Must pass a pre-employment drug screen and basic physical. Our people are the heart of our business. As the world's largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, including some of the best engineers, scientists, and technicians in the industry. Come join our team! Due to the nature of our business and heavy industrial market, Bodycote deems this position to be safety sensitive. Salary for this position starts at $21.15. Rate will be commensurate with experience. Position Summary: Based in North Clarendon, VT, the Production Support Technician supports thermal spray booth operations by performing multiple processes that precede or follow coating operations. Essential Job Functions (Duties and Responsibilities): The primary duties consist of, but are not limited to, the following. * This position is responsible for the care and treatment of our customers' inventory and, as such, will perform duties safely and responsibly to prevent customer loss or damage. * Prepare part for processing by masking and grit blasting per instructions in the job folder * Detail part post-processing according to specifications in the job folder * Perform all required quality measurement and verification duties. * Accurately note all required quality and processing data in a timely manner * Support booth operations by helping maintain tooling and staging supplies. * Communicate regularly with the production supervisor and thermal spray technicians to understand priorities to support the production schedule. * Assist the supervisor in developing processes that will improve operations. * Strictly observe all environmental, health, and safety policy requirements * Keep the work area neat and orderly at all times * Wear all required personal protective equipment when and where required * Report safety events, unsafe conditions, near misses, etc., to the Shift Lead immediately Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * This position must satisfy ITAR compliance requirements; therefore, candidates must be U.S. Citizens or Permanent Resident cardholders. * Education - High School diploma. * Experience with detailed manual operations preferred. * Organized and accurate documentation skills. * Good communication skills with co-workers and management. * Self-motivated, able to make decisions based on given priorities. * Experience in a production environment preferred. Physical & Mental Demands: The following physical and mental demands consist of, but are not limited to, the following. * Must be able to work in a sitting and standing position for extended periods of time in an office/industrial environment. * Manual dexterity to perform data entry functions. * Ability to bend, pull, stoop, and reach to perform functions. * Ability to lift up to 50 lbs. * May be exposed to heat, fumes, noise, and humidity, etc. * Must have the cognitive and mental capacity to perform essential job functions. * Must be able to communicate effectively orally and in writing. * Visual acuity to read documents, computer screens, files, etc. * Ability to hear in person and via phone. The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Bodycote reserves the right to revise or change job duties and responsibilities as the need arises. Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Analyzes system performance indicators and recommends improvement actions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + Understanding of ITIL Foundation + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.