Technical Support Specialist
Computer technician job in Birmingham, AL
Immediate need for a talented Technical Support Specialist . This is a 06 months contract (Multi-Year Contract ) opportunity with long-term potential and is located in Birmingham AL(onsite/travel ). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-94311
Pay Range: $25 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Provide onsite technical support focusing primarily on end-user devices (computers, printers, tablets, cellphones, radios, CISCO phones, video walls, conference rooms, etc.) and specialized systems M-F with 24/7 on-call support.
Provide onsite technology support for the existing DCC.
Collaborate with other TO personnel to provide support, including after-hours as needed, for storm-related and critical 24/7 business operations.
Manage implementation of OS and system patches/updates to minimize impact on operations.
Escort vendors on-site and ensure NERC/CIP compliance.
Provide consulting, including technology needs assessments, potential solutions, and automation opportunities.
Work with the business and other TO departments for incident and problem resolution.
Identify opportunities to educate business partners on leveraging the use of technology more effectively.
Provide project management, planning, coordination, and technical support during project implementations.
Build relationships with key business partners and act as a liaison between the business and TO.
Partner with TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups to form a dedicated support team.
Consult with business partners to ensure understanding of technology costs of TO products and services for budgeting and billing purposes.
Provide technical support and consulting for employees at all levels, including executives.
Aptitude to become a SME (Subject Matter Expert) for related technology tools and applications. Knowledge, Skills and Abilities.
Proficient technical knowledge of office computing environments, including PC hardware, Microsoft Windows 11, Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint), and their relevance in solving business problems.
Ability to build strong relationships with business partners, vendors, and other TO organizations. Developed effective working relationships with all levels of employees.
Key Requirements and Technology Experience:
Key Skills;Technical Support, Break/Fix, Repair, Windows Support, Hardware Support.
Safety First, Trust, Superior Performance, and Total Commitment.
Must be proactive, motivated, and self-directed.
Proficient organizational skills and strong customer service orientation
Ability to manage multiple projects and tasks simultaneously.
Must be able to build relationships with business partners and work effectively in a dispersed team environment.
Provide specialized technical support as requested or needed.
Seek opportunities to learn and transfer knowledge to others.
Ability to prioritize work and complete assignments with some direction.
Follows safe work practices. Other Requirements
Willing to work after regular business hours and on weekends, as required. Normal business hours are Monday through Friday.
Pass the North American Electric Reliability Corporation (NERC)/ Critical Infrastructure Protection (CIP) background check and meet/maintain related requirements.
Pass the Insider Threat Program (ITP) background check and meet/maintain related requirements.
End-User Device Support, Break/Fix & Troubleshooting, Onsite Tech Support (24/7 On-Call).
Customer service focused, able to meet commitments and deadlines. Demonstrated oral and written communication skills.
Knowledge of existing and emerging information technologies.
Ability to coordinate work across TO functions and share best practices within Client for consistent TO operations.
Understanding the business of partners and their local technical environment.
Ability to manage small, local projects applying technology to business problems.
Excellent troubleshooting, problem-solving, and analytical skills. Experience with PC hardware repair. Duties may include stooping, kneeling, crawling, and reaching to install/check computer installations and cabling. Ability to lift and move computer equipment up to 40 pounds.
Minimum of 3 years related experience in technology hardware/software deployment, troubleshooting, and problem resolution.
Working knowledge of electric utility industry is a plus.
A two-year degree in a technology-related field or equivalent military or work experience is required.
A bachelor's degree in computer science, information technology, engineering, or a related technical field is preferred.
Our client is a leading Utility Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Java Application Support Lead
Computer technician job in Birmingham, AL
Role: Java Application Support Lead
Duration: Long term Contract
Experience: 12+ 15 Years
Responsibilities
Manage stakeholder expectations regarding the success of Application Support strategies and projects
Work with key stakeholders including executives, senior leaders, and a variety of customers to identify, oversee, and deliver IT application support solutions that are effective and user-friendly, and support strategic initiatives, business outcomes
Develop, track and improve key performance indicators for personnel and systems
Supervise, mentor, and train application support personnel, which may include geographically dispersed personnel and contractors
Work and collaborate with global teams to deploy, maintain, troubleshoot, and manage application systems
Manage large-scale applications/systems / projects across multiple product lines/businesses, involving significant complexity.
Develop and implement solutions for managing the business application environment to include monitoring, reporting, system incident management and resolution
Evaluate and improve on operational processes and metrics, procedure manuals, and systems/business process documentation
Assign incoming cases to team, ensuring the resources assigned have the correct skill set and capacity to resolve application support issues and restore business capabilities
Resolve customer issues, implementing and meeting L3 Application Support Service Level Agreements and improving application support processes
Collaborate with internal teams (Development, DevOps, Infrastructure, Product Management, Quality Assurance, Cloud etc.) on trending issues
Ensure quality of case handling (incidents, problems, requests)
Build relationships with the business units/users
Manage delivery of minor application bug fixes, enhancements and continuous improvement around our products and service lines
Qualifications & Experience
Bachelor's degree in computer science, Business Management, Information Services or an equivalent
Proven ability to lead application support teams and engage across business domains
Requires 5+ years of people management experience in an application support environment, preferably with co-located and remote direct reports.
Previous experience with global IT service provider organizations, especially in an application support role is highly desired.
Ability to consistently make decisions in a timely manner sometimes with incomplete information and under tight deadlines.
Expertise with automating complex tasks and direct experience with API calls and SQL queries is a plus.
Experienced in the management of Applications Support and Service Delivery Management using ITSM tools such as ServiceNow.
Good functional and technical understanding of multi-tier application architecture
Computer Field Tech Position- Homewood AL
Computer technician job in Birmingham, AL
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Tier II Support Technician
Computer technician job in Birmingham, AL
Job DescriptionOverview The Tier 2 Technician is a critical role within our MSP, providing advanced technical support and troubleshooting services for our clients. This position acts as a second line of support, handling more complex issues that cannot be resolved by Tier 1 support. The ideal candidate is a problem-solver with deep technical knowledge and a commitment to delivering exceptional customer service.
Core Responsibilities
*
This position may be required to provide on-site services.
Advanced Troubleshooting
Investigating and resolving escalated technical issues that Level 1 technicians were unable to resolve.
Performing in-depth analysis of system logs, error messages, and diagnostic tools to identify root causes of problems.
Server Administration
Managing and administering Windows Server, Linux/Unix servers, or virtualization platforms (e.g., VMware, Hyper-V).
Configuring and maintaining Active Directory, DNS, DHCP, and other server roles and services.
Implementing server security measures such as firewall configurations, group policies, and access controls.
Network Infrastructure Management
Configuring and troubleshooting network switches, routers, and firewalls.
Implementing VLANs, port forwarding, NAT, and other network configurations.
Monitoring network performance and optimizing network resources for efficiency and reliability.
Cloud Services Administration
Managing cloud infrastructure and services (e.g., AWS, Azure, Google Cloud).
Configuring and troubleshooting cloud-based applications, virtual machines, and storage solutions.
Implementing cloud security measures such as IAM policies, encryption, and access controls.
Data Backup and Disaster Recovery
Designing and implementing backup strategies for client data, applications, and systems.
Performing regular backups and verifying data integrity.
Planning and executing disaster recovery procedures in the event of data loss or system failure.
Advanced Security Management
Conducting security assessments and audits to identify vulnerabilities and risks.
Implementing security patches, updates, and configurations to mitigate security threats.
Responding to security incidents, performing forensic analysis, and coordinating incident response efforts.
Advanced Endpoint Management
Configuring and managing endpoint security solutions (e.g., antivirus, endpoint detection and response).
Implementing endpoint management tools for software deployment, patch management, and remote troubleshooting.
Application Support
Providing advanced support for business-critical applications and software platforms.
Troubleshooting application performance issues, database errors, and integration problems.
Collaborating with software vendors or developers to resolve complex application issues.
Documentation and Knowledge Management
Documenting detailed procedures, configurations, and troubleshooting steps for complex technical issues.
Contributing to the development and maintenance of the MSP's knowledge base and internal documentation.
Mentoring and Training
Mentoring Tier I and Tier II technicians and providing guidance on technical skills development, outside of ticket resolution activities.
Assist in conducting training sessions or workshops for internal staff on advanced technical topics and best practices.
Ticket Management
Managing incoming service requests and support tickets through a ticketing system, ensuring timely resolution and proper documentation.
Escalation of tickets to a Senior Engineer after the initial assessment, if task exceeds Senior Technician responsibility or knowledge base.
Desired Skills and Qualifications
Prolific understanding of IT principles and an ability to troubleshoot most technical issues.
Extensive experience with various operating systems, office software, and network configurations.
Excellent verbal and written communication skills, with an emphasis on providing clear and understandable instructions.
Strong organizational skills and the ability to multitask effectively.
A customer-focused attitude, with patience and empathy for user concerns.
A team player mentality, willing to share knowledge and assist colleagues in a dynamic work environment.
Ticket KPI's
10-13 Tickets closed per day.
100%+ Kill Rate
As a Level 2 Technician, you are most often an escalated point of contact for our clients experiencing technical difficulties. Your role is crucial in maintaining the trust and satisfaction of our clients by providing timely, efficient, and effective solutions to their IT challenges.
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IT Systems Technician
Computer technician job in Birmingham, AL
The Systems Technician is responsible for serving as the liaison between users and the technology department to resolve issues. They will assist users in person and via phone on company-supported applications, determine the source of technical issues, and provide recommendations for future application use. In addition, this position assists job sites with connectivity requirements. It requires frequent travel to job sites around the country to set up and ensure connectivity and will also provide technical assistance to all field personnel.
Responsibilities:
Assist users in person, via phone, and email on company supported hardware and applications
Work one-on-one with users on application projects
Troubleshoot/Determine the source of computer problems (hardware, software, user access, etc.); document resolutions for future reference
Perform hardware and software installations
Serve as liaison between users and the technology department to resolve issues
Coordinate with other technology groups as needed
Communicate and assist users with their job site connectivity requirements throughout the entire lifecycle of the job
Coordination of Internet connectivity for entire Jobsite lifecycle
Frequent travel to job sites around the country to set up and ensure connectivity.
Order Internet connections from service providers
Configure router, switches, and access points for Jobsite connectivity
Troubleshoot connectivity issues for job sites
Help select and setup Jobsite kiosks
Provide recommendations on company application purchases
Requirements:
Bachelor's degree in MIS or equivalent required
3-5 years experience with hands-on desktop, network support role with proven skills within Microsoft Windows environments
Experience in the construction industry preferred
Advanced knowledge of Windows and Microsoft Office is required
Experience with iPads and iPhones
Strong organizational skills and the ability to self-motivate
Ability to use time productively, maximize efficiency, and meet challenging work goals
Ability to work in a strong collaborative atmosphere
Ability to take on additional responsibilities as needed
Ability to work well as a part of a team and independently
Professionalism with end-user communication & ticket resolution
Strong communication skills to work with a wide variety of users
A+, Net+, and CCNA Certifications preferred
Physical Demands and Working Environment:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment - Work is performed primarily in a standard office environment with extensive public contact and frequent interruptions.
Physical - Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight 50 lbs; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation, and to verbally communicate to exchange information.
Vision - See in the normal visual range with or without correction.
Hearing - Hear in the normal audio range with or without correction.
EOE - Vets/Disabilities
Hoar does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of Hoar without a prior written search agreement will be considered unsolicited and the property of Hoar.
#AlwaysInProcess #CorporateServices
Auto-ApplyIT Field Support Technician_Homewood
Computer technician job in Birmingham, AL
Job Description
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.
Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.
Benefits:
$40 per call/$5 per call per diem
Dell/Lenovo certification training AT NO COST TO YOU
Responsibilities and Skills
Providing customer break fix support for designated equipment
Communicating clearly in written and verbal form
Possess excellent customer service skills
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
May provide functional guidance to colleagues
Requirements
Typically requires technical school certification or equivalent and 1-2 years of relevant experience
Ability to drive yourself to client locations
Ability to lift and or move various computer equipment up to 50 lbs.
Valid driver's license
Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
Must own a basic repair tool kit
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Dynamic PC Support Techician
Computer technician job in Homewood, AL
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
IT Field Support Technician_Homewood
Computer technician job in Homewood, AL
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.
Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.
Benefits:
$40 per call/$5 per call per diem
Dell/Lenovo certification training AT NO COST TO YOU
Responsibilities and Skills
Providing customer break fix support for designated equipment
Communicating clearly in written and verbal form
Possess excellent customer service skills
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
May provide functional guidance to colleagues
Requirements
Typically requires technical school certification or equivalent and 1-2 years of relevant experience
Ability to drive yourself to client locations
Ability to lift and or move various computer equipment up to 50 lbs.
Valid driver's license
Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
Must own a basic repair tool kit
Auto-ApplyIT Support Analyst
Computer technician job in Birmingham, AL
Are you interested in joining a collaborative team at a fast-moving AM200 law firm that offers a small firm atmosphere? Would you like to work with professionals dedicated to delivering top-quality representation for clients? Are you seeking an office environment where your contributions are valued and appreciated? Butler Snow LLP is currently seeking an experienced IT Support Analyst to join one of our office locations: Birmingham, AL, Austin, TX or Baton Rouge, LA. Take your career to new horizons and come work with us!
What you would do:
* Diagnose and resolve issues associated with Firm software applications and operating systems
* Diagnose and resolve firm owned hardware device issues (terminals, desktops, laptops, conference room technology, phone handsets)
* Create knowledgebase KB articles, as required to equip Helpdesk to resolve issues in the future without requiring escalation
* Work with other IT teams to track recurring technology issues to resolution
* Effectively utilize vendor support as needed
* Identify and recommend production customizations and enhancements
* Assist with implementation of new technology deployments or upgrades
* Special projects as assigned by either the IT Support Manager or Chief Information Officer
* Participate in after-hours on-call rotation for Helpdesk emergency tickets
* Configuring integrated conference room technology, including equipment installation and troubleshooting
What you bring:
* Minimum of 2-3 years of experience in IT support
* Strong problem solving and analytical skills, organizational skills, and attention to detail
* Ability to work under short deadlines and demanding environments
* Excellent customer service skills are a must. Daily interface with end-users will require someone with patience and understanding while assisting with issues
* Prioritize providing a solution to the requester minimizing disruption, but tracking long term issues to full resolution to avoid future recurrences
* Exhibit good judgment, diplomacy, and tact while working with both internal and external contacts
* Maintain a high level of professionalism, integrity, and discretion in interactions with internal and external contacts
* Able to organize and prioritize personal workload in a fast-paced work environment
* Working knowledge of various operating platforms ex. (Windows, MacOS, iOS, Android)
* Excellent oral and written communication skills.
What you gain:
* A phenomenal team in an extraordinary firm
* Ability to grow professionally and personally
* Excellent benefits:
* Medical, Dental and Vision with wellness component
* Free Telehealth coverage
* Short- and Long-Term Disability
* Pet Insurance
* 401K and profit sharing (after completion of eligibility requirements)
* Generous Paid Time Off Plus Paid Holidays
* Tuition Reimbursement
* In-house training and development
If you like to learn new skills, take initiative, and solve problems and do not wait to be asked, this may be the role for you.
Butler Snow is a values-driven organization with a strong sense of community. We are actively involved in community projects in our 25 plus offices throughout the United States through the Butler Snow Foundation. At Butler Snow, we believe inclusion is a key driver of innovation and creativity. We have long been committed to fostering, maintaining, and celebrating an environment where creative solutions and new ideas are welcomed. We believe our diverse workforce contributes to our competitive advantage.
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Technical Support Specialist 1/2/3 4P/257
Computer technician job in Birmingham, AL
Technical Support Specialist 1/2/3 - Energy Management Systems (EMS)
Schedule: 24x7x365 rotating shift coverage (including nights, weekends, and holidays) Client- Southern Company Services Contract- 3 Years
The Technical Support Specialist provides critical frontline IT support for Energy Management Systems (EMS) in a 24x7x365 operational environment. This role serves as a primary point of contact for IT incidents, performing diagnostics and resolutions at Level 1, with escalation to higher tiers as necessary. The specialist is integral in maintaining system health, managing incidents, and supporting compliance and operational continuity in a fast-paced, regulated utility environment.
Key Responsibilities:
Serve as the single point of contact for all inbound IT incidents via phone, email, and web forms.
Log, track, and resolve IT incidents and requests using a ticketing system.
Provide Level 1 support and escalate issues as required to ensure timely resolution.
Monitor primary SCADA systems and associated infrastructure for performance and availability.
Coordinate incident resolution efforts with EMS and other technical teams.
Communicate system outages and scheduled maintenance to impacted customers.
Follow all Change Management and knowledge-based procedure protocols.
Document all incidents, actions, and resolutions accurately and thoroughly.
Support disaster recovery and business continuity systems.
Maintain compliance with federal and corporate regulatory standards, including CIP and Sarbanes-Oxley.
Contribute to ongoing process improvements and customer satisfaction initiatives.
Ensure physical and electronic security standards are met.
Education & Experience:
Associate degree or higher in Computer Science, Information Technology, or a related field; or equivalent work experience.
1-3 years of experience in an IT helpdesk or technical support environment preferred.
Skills & Qualifications:
Strong interpersonal and communication skills (verbal and written).
Ability to multitask and prioritize in a mission-critical environment.
Knowledge of Windows-based operating systems; AIX/UNIX experience preferred.
Familiarity with distributed computer networks is a plus.
Experience supporting EMS, SCADA, or similar systems is beneficial.
Strong problem-solving and analytical thinking abilities.
Ability to build positive relationships with internal stakeholders and customers.
Must meet Critical Infrastructure Protection (CIP) requirements.
Must pass enhanced background screening (including drug test and psychological evaluation).
Additional Requirements:
Must adhere to Federal Energy Regulatory Commission (FERC) Standard of Conduct and Separation Protocol.
Participation in Southern Company Insider Threat Program required.
May be sequestered locally during emergency weather events as essential personnel.
Ability and willingness to work rotating 8- or 12-hour shifts, including nights, weekends, and holidays.
IT Specialist - Cloud Compute, Linux and Storage
Computer technician job in Birmingham, AL
Build Your Career. Build America's Future. Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. When you join Vulcan, it's more than starting an exciting career - you get to make a difference for millions of people every day across the country.
When you join Vulcan, you join a dynamic culture in which career development is encouraged, excellence is rewarded and diversity is valued. No matter the role or the location across the country, every member of the Vulcan team lives through the Vulcan Way: doing the right thing, the right way, at the right time.
About the Job:
We are seeking an IT Specialist - Cloud Compute, Linux & Storage to be based in our Corporate Office in Birmingham, AL.
This position works within the Technology Infrastructure team and reports directly to the IT Manager - Cloud Compute, Linux & Storage. The person that fills this role will have the primary responsibility of supporting our enterprise Managed File Transfer (MFT) solution as well as various Linux Systems Administration duties. A key secondary responsibility will be to assist in the design, implementation, and management of Vulcan's cloud infrastructure using Infrastructure as Code (IaC) principles. A core tenet of our team is a "security-first" mindset, and this role will work in close alignment with the Information Security team to ensure all infrastructure solutions are designed and implemented with robust cybersecurity controls.
The successful candidate must have excellent verbal and written communication skills and will be able to thrive in a corporate environment working with technical peers, architects, developers, and the business. In addition, they will have the ability to excel in a team-oriented environment, freely sharing information, learning from, and teaching co-workers. This is an entry-level position ideal for a recent college graduate with relevant internship or work experience.
What You'll Do:
* Managed File Transfer (MFT) Support: Act as the primary technical support for the MFT platform, including onboarding new partners, troubleshooting file transfer jobs, and monitoring system health.
* Cloud Infrastructure as Code: Utilize Terraform to help build, manage, and deploy cloud infrastructure in environments like Amazon Web Services (AWS), Oracle OIC, and Microsoft Azure.
* Linux System Administration: Perform basic administration, OS patching and troubleshooting tasks on Linux operating systems, including Red Hat Enterprise Linux (RHEL) and Oracle Enterprise Linux (OEL).
* Collaboration: Work with other team members, including the networking, database, and security teams, to integrate and support infrastructure solutions.
* Cybersecurity: Monitor systems for vulnerabilities, assist in remediation, and integrate security controls with InfoSec. Participate in security design/review sessions and validate configurations for cloud, MFT, and server environments.
* Documentation: Contribute to the creation and maintenance of accurate documentation for MFT processes, infrastructure diagrams, and operational procedures.
* Continuous Learning: Stay up-to-date on the latest cloud technologies and best practices to contribute to team growth.
Skills You'll Need:
* Education: B.S. Degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.
* Experience: Relevant internship, co-op, or project experience in cloud computing, system administration, or a related field.
* Cloud Knowledge: A foundational understanding of cloud computing concepts (e.g., VPC, IAM, EC2, S3) in a major platform like AWS or Azure.
* Infrastructure as Code: Academic or project-based experience with IaC tools, specifically Terraform.
* Operating Systems: Familiarity with the command line and basic concepts of Linux operating systems (RHEL, OEL).
* Communication: Ability to write and speak English clearly, including communicating technical issues to non-technical people.
* Teamwork: Ability to work independently and as part of a team.
What You'll Like About Us:
Great Company Culture. Our people share a competitive drive for excellence in an environment of trust, teamwork, open-mindedness and communication.
Safe. Industry leader in health and safety standards. We are committed to creating a safe work environment and protecting all employees and customers.
Meaningful Work. What sets up apart is the work we do impacts daily lives - and every employee contributes. Our aggregates produced are used to build roads, schools, hospitals, airports, and housing throughout the United States.
Health Benefits. Medical, Dental, Vision programs, plus much more.
Rest and Relaxation. Paid vacation, personal floating days, and paid holidays.
Prepare for the Future. 401(k) with company match and contribution.
Training and Development. We see our development programs and helping our employees meet their goals as a key part of our business.
Vulcan Materials Company is committed to employing a diverse workforce. You will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. You also have the right to be free from discrimination for medical needs arising from pregnancy, childbirth, or related medical conditions.
Production Support / Tech Cleaning
Computer technician job in Pell City, AL
Team Member-Production Support
Leadec Industrial Services is a leading provider of manufacturing support services to the global automotive industry. Our mission is to partner with industrial manufacturers by delivering manufacturing support services that made a measurable improvement in our customers' quality, uptime and total cost
Essential Duties and Responsibilities:
Complete tasks in accordance with standardized quality checklists
Continually seek out opportunities to improve onsite activities
Master skills associated with the versatility matrix
Review current best practices resulting in efficiencies relating to time, material usage, and safety
Live "Safety is Your Life" Program. Use proper personal protective equipment, i.e., hearing protection, steel toed shoes, safety glasses, etc., as required for the task at hand
Adhering to and supporting all EHS and Quality objectives, in accordance with ISO 14001, 45001 and 9001 respectively
All other duties as assigned by Leadec site management
Competencies:
One year of industrial experience and janitorial experience preferred
Customer Service Orientation - Satisfying customers
Adaptability - Willingness to deal with unexpected challenges or circumstances
Problem Solving - Define problems and bring about viable solutions
Servicing the Customer - Readily initiate actions to meet or exceed the needs of the customer
Strong work ethic
Knowledge, Skills, and Abilities:
Communication Skills - Able to communicate with team members and management
Language Ability - Ability to understand written job instructions
Math Ability -Ability to perform simple addition, subtraction and multiplication of manhours / minutes
Reasoning Ability - Ability to conduct basic problem solving
Physical Requirements:
Frequently required to stand and walk on concrete and/or steel surface for up to 8-12 hours. Occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl into confined spaces. You will be required to push, pull 150 pounds occasionally and lift or carry up to 30 pounds often and up to 50 pounds occasionally. Our vision standard requires the employee to have close and distance vision, peripheral vision, depth perception and focus adjustment.
General Qualifications:
Works in a safe manner looking for ways to improve
Wears PPE
Flexible schedule - willing to work unscheduled overtime, and sometimes weekends
Dependable - Will be at work on time each day
Reliable transportation
Work in varying environmental conditions - paint shop (high humidity)
Work in manufacturing environment - (fast paced)
Physically can perform work - Lifting up to 50lbs, excessive walking, etc.
Teamwork - can communicate with team with no challenges
Follows work instructions
Independence - can work without direct supervision
Continuous Improvement mindset
Professional communication skills
Special qualifications:
Manufacturing experience
Tow motor experience
Fork lift experience
Logistics experience
Assembly line experience
Paint application experience
Benefits:
Medical
Dental
Vision
401K
Vacation
Paid Holiday
Employee Assistance
Network Technician Helper
Computer technician job in Birmingham, AL
Job Description
Introduction:
C2 Technology Group is seeking Helpers
This is a full-time position.
The ability to work overtime is necessary when required.
Compensation:
Compensation rates are based on a combination of knowledge, experience, and ability.
Experience:
We are interested in reliable people from the Birmingham/Hoover metro area who are strong in character and prepared to start a growing career with low voltage. Individuals will need to have an aptitude for learning, value punctuality, have a strong work ethic, and be willing to overcome challenging obstacles.
Applicants must have dependable transportation.
Requirements:
Personal Protective Equipment (PPE) is required in some environments. It is candidates' responsibility to maintain safety equipment such as gloves, electrical grade safety rated shoes, etc.
Ability to safely up to 50 lbs. and climb ladders are a necessity given the nature of our work.
OSHA 10 certification (Or willingness to obtain after employment)
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Build The Future with C2 Technology group, a Crete United Company
C2 Technology Group, a Crete United Company, is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply.
Network Technician Helper
Computer technician job in Birmingham, AL
Introduction:
C2 Technology Group is seeking Helpers
This is a full-time position.
The ability to work overtime is necessary when required.
Compensation:
Compensation rates are based on a combination of knowledge, experience, and ability.
Experience:
We are interested in reliable people from the Birmingham/Hoover metro area who are strong in character and prepared to start a growing career with low voltage. Individuals will need to have an aptitude for learning, value punctuality, have a strong work ethic, and be willing to overcome challenging obstacles.
Applicants must have dependable transportation.
Requirements:
Personal Protective Equipment (PPE) is required in some environments. It is candidates' responsibility to maintain safety equipment such as gloves, electrical grade safety rated shoes, etc.
Ability to safely up to 50 lbs. and climb ladders are a necessity given the nature of our work.
OSHA 10 certification (Or willingness to obtain before employment)
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Build The Future with C2 Technology group, a Crete United Company
C2 Technology Group, a Crete United Company, is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply.
Computer Field Technician
Computer technician job in Homewood, AL
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-4 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT Field Support Technician_Homewood
Computer technician job in Birmingham, AL
Job Description
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.
Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.
Benefits:
$40 per call/$5 per call per diem
Dell/Lenovo certification training AT NO COST TO YOU
Responsibilities and Skills
Providing customer break fix support for designated equipment
Communicating clearly in written and verbal form
Possess excellent customer service skills
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
May provide functional guidance to colleagues
Requirements
Typically requires technical school certification or equivalent and 1-2 years of relevant experience
Ability to drive yourself to client locations
Ability to lift and or move various computer equipment up to 50 lbs.
Valid driver's license
Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
Must own a basic repair tool kit
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Technical Support Specialist 3 (Energy Management Systems)
Computer technician job in Birmingham, AL
Job DescriptionTechnical Support Specialist 3 (Energy Management Systems) is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the
customer, support personnel and management.
Education& Experience Requirements
Formal education in Computer Science or related IT field or equivalent experience is required.
Knowledge, Skills & Abilities
• Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and
written manner. The successful candidate will be expected to work with other professionals such ascoordinators, operating company transmission control center personnel and management in a team-
oriented and sometimes stressful environment.• Ability to apply excellent customer service skills
• Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory
compliance requirements.
• Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power
system.
• Ability to follow and properly apply both Change Management processes and knowledge-based
procedures
• Working knowledge of Windows based operating systems preferred
• Working knowledge of AIX or other UNIX based operating systems preferred
• Working knowledge of distributed computer networks is a plus.
• Ability to build and maintain relationships with key customers
• Ability to work nights, weekends, and holidays as a part of rotating shift
• Critical thinking/Problem solving abilities
Job Responsibilities
• Day to day monitoring of the primary SCADA and ancillary systems for health and availability
• Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other
company personnel
• Notification to key customers for the coordination of system outages and events that may impact other
critical systems.
• Provide input to the Team Lead and Supervisor on continual process improvement and customer
feedback
• Thoroughly track and document cases to completion with the help of EMS Department personnel
• Adhere to all Electronic and Physical access policies
• Day to day monitoring and support of Business Continuity and Disaster Recovery systems
Other Requirements
• Federal Energy Regulatory Commission Standard of Conduct must be understood and signed
• The successful candidate must adhere to Separation Protocol
• The successful candidate must pass all requirements required by the Southern Company Insider Threat
Program.
• Enhanced screening (including background, drug screen, and psychological assessment) is required if
you are selected.
• This position may be sequestered local to the control center as part of essential personnel requirements
during severe inclement weather situations
• This position requires shift work. Operating shifts are 8 or 12 hours long and rotate between night and
day shifts
Thanks and Regards
Sr. Talent Acquisition Specialist
Pankaj Mishra
*********************************
***************
Easy ApplyTechnical Support Specialist 1(Energy Management Systems)
Computer technician job in Birmingham, AL
Job Description
Job Title :: Technical Support Specialist 3 (Energy Management Systems)
Contract :: 36 Months
is part of a contracted 24x7x365 staff that provides frontline computer systems and
application diagnostics and support, along with being the primary communications channel between the
customer, support personnel and management.
Education& Experience Requirements
• Formal education in Computer Science or related IT field or equivalent experience is required.
Knowledge, Skills & Abilities
• Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and
written manner.
• The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team oriented and sometimes stressful environment.
Ability to apply excellent customer service skills
• Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.
• Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.
• Ability to follow and properly apply both Change Management processes and knowledge-based procedures
• Working knowledge of Windows based operating systems preferred
• Working knowledge of AIX or other UNIX based operating systems preferred
• Working knowledge of distributed computer networks is a plus.
• Ability to build and maintain relationships with key customers
• Ability to work nights, weekends, and holidays as a part of rotating shift
• Critical thinking/Problem solving abilities
Job Responsibilities
· Day to day monitoring of the primary SCADA and ancillary systems for health and availability
· Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel
· Notification to key customers for the coordination of system outages and events that may impact other critical systems.
· Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback
· Thoroughly track and document cases to completion with the help of EMS Department personnel Adhere to all Electronic and Physical access policies
· Day to day monitoring and support of Business Continuity and Disaster Recovery systems
Other Requirements
· Federal Energy Regulatory Commission Standard of Conduct must be understood and signed
· The successful candidate must adhere to Separation Protocol
· The successful candidate must pass all requirements required by the Southern Company Insider Threat Program.
· Enhanced screening (including background, drug screen, and psychological assessment) is required if you are selected.
· This position may be sequestered local to the control center as part of essential personnel requirements
during severe inclement weather situations
· This position requires shift work. Operating shifts are 8 or 12 hours long and rotate between night and day shifts
Technical Support Specialist 147488
Computer technician job in Birmingham, AL
Job Description
This role is part of a 24/7/365 team that provides critical support for computer systems and applications, offering diagnostic services and acting as the main communication link between customers, support staff, and management. The team ensures smooth operations and rapid resolution of technical issues, especially in high-pressure situations.
Education & Experience Requirements
A formal education in Computer Science or a related IT field, or equivalent professional experience, is required.
Knowledge, Skills & Abilities
Excellent interpersonal skills with the ability to communicate effectively, both orally and in writing. You will work closely with coordinators, transmission control center personnel, and management, often in a collaborative and high-stress environment.
Strong customer service skills with a focus on delivering quality support.
Knowledge of regulatory compliance requirements, including Critical Infrastructure Protection (CIP), Sarbanes-Oxley, and other federal standards.
Capable of multitasking and prioritizing tasks based on urgency and the operational impact on the Bulk Power System.
Ability to follow and apply Change Management processes and established procedures accurately.
Familiarity with Windows-based operating systems is preferred.
Experience with AIX or other UNIX-based operating systems is advantageous.
Knowledge of distributed computer networks is a plus.
Strong relationship-building skills, particularly with key customers.
Flexibility to work nights, weekends, and holidays as part of a rotating shift schedule.
Critical thinking and problem-solving abilities are essential.
Key Responsibilities
Monitor the health and availability of primary SCADA and related systems on a daily basis.
Provide front-line problem resolution and coordinate repairs with EMS Department staff and/or other personnel.
Notify key customers about system outages or events that may impact other critical systems.
Offer feedback to the Team Lead and Supervisor for continuous process improvement and to enhance customer satisfaction.
Track and document all cases to completion in collaboration with EMS Department staff.
Comply with electronic and physical access policies.
Provide ongoing support for Business Continuity and Disaster Recovery systems.
Additional Requirements
Must understand and sign the Federal Energy Regulatory Commission Standard of Conduct.
Adhere to Separation Protocols as part of company policy.
Must meet all requirements outlined by the Southern Company Insider Threat Program.
Successful candidates will undergo enhanced screening, including background checks, drug screening, and psychological assessment.
This position may require on-site presence at the control center during severe weather events, as part of essential personnel requirements.
This position involves shift work, with rotating 8- or 12-hour shifts that may include day and night hours.
Technical Support Specialist 1 4P/428
Computer technician job in Birmingham, AL
Technical Support Specialist (24x7 Operations)
Client: Southern Company Contract: 3 Year
This position is part of a contracted 24x7x365 support team responsible for frontline computer systems and application diagnostics and monitoring.
The role serves as the primary communications channel between customers, technical support personnel, and management.
The successful candidate will play a key part in ensuring the availability, performance, and compliance of mission-critical systems supporting Energy Management Systems (EMS) and related applications.
Education & Experience Requirements
Formal education in Computer Science, Information Technology, or a related IT field - or equivalent practical experience.
Prior experience in real-time systems support, control center environments, or utility/energy operations preferred.
Knowledge, Skills & Abilities
Excellent interpersonal and communication skills (oral and written).
Ability to work effectively in a team-oriented and sometimes high-stress environment with coordinators, control center personnel, and management.
Strong customer service orientation with proven ability to manage user expectations and deliver timely support.
Knowledge of and ability to comply with Critical Infrastructure Protection (CIP), Sarbanes-Oxley (SOX), and federal regulatory requirements.
Strong multitasking and prioritization skills - able to handle multiple concurrent issues and escalate appropriately.
Ability to follow and apply Change Management processes and knowledge-based procedures.
Working knowledge of:
Windows operating systems
AIX or other UNIX-based systems
Distributed computer networks (a plus)
Strong problem-solving and critical thinking abilities.
Proven ability to build and maintain strong working relationships with internal and external customers.
Must be able to work rotating shifts including nights, weekends, and holidays.
Job Responsibilities
Monitor primary SCADA and ancillary systems for operational health and availability.
Provide frontline troubleshooting, diagnostics, and coordination of repairs with EMS department personnel and other internal teams.
Notify and coordinate with key customers regarding system outages, events, or maintenance that may impact critical operations.
Contribute to process improvement initiatives and provide customer feedback to Team Leads and Supervisors.
Accurately document and track cases through completion, ensuring all actions are recorded in system logs.
Adhere to electronic and physical access policies to maintain system integrity and compliance.
Support Business Continuity and Disaster Recovery (BC/DR) systems on a daily basis.
Ensure regulatory compliance and operational excellence across all assigned systems.
Other Requirements
Must understand and sign the Federal Energy Regulatory Commission (FERC) Standard of Conduct.
Must adhere to Separation Protocol requirements.
Must comply with all conditions under the Southern Company Insider Threat Program, including enhanced background checks, drug screening, and psychological assessment.
May be required to remain sequestered locally to the control center during severe weather or emergency operations.
This position requires rotating 8- or 12-hour shifts (day and night).