Computer technician jobs in Winchester, VA - 1,294 jobs

The Service Desk Technician III is a member of the IT Service Desk team and serves as the highest technical escalation point for end-user support. This role is responsible for resolving highly complex issues across multiple systems, mentoring junior staff, leading process improvement initiatives, and ensuring the overall stability and efficiency of end-user computing environments. The Service Desk Technician III collaborates closely with engineering teams, enterprise architects, and IT leadership to enhance system reliability, user experience, and support effectiveness. Position Responsibilities 1. Critical Incident Resolution Act as the final point of escalation for complex incidents escalated from Level 1 and Level 2 support. Perform in-depth technical troubleshooting and root cause analysis on multifaceted issues affecting enterprise systems, applications, and endpoints. Coordinate with network, systems, and security teams to resolve enterprise-impacting issues and restore services quickly. Participate in major incident response bridges, providing subject matter expertise to minimize downtime. 2. Proactive Issue Management and Process Improvement Conduct trend and root cause analyses to identify recurring incidents and recommend long-term preventive measures. Lead continuous improvement efforts in ITSM processes (Incident, Problem, Change, and Knowledge Management). Develop and maintain technical documentation, knowledge base articles, and standard operating procedures (SOPs). Drive automation and scripting initiatives to reduce repetitive work and improve resolution times. 3. Collaboration and Cross-Functional Leadership Serve as the primary liaison between the Service Desk and engineering, infrastructure, and application teams. Partner with vendors to resolve escalated hardware and software issues and ensure adherence to service-level expectations. Represent the IT Service Desk during Change Advisory Board (CAB) meetings, advocating for user experience and operational readiness. Provide project support for new technology rollouts, enterprise migrations, and major software deployments (as required). 4. Mentorship and Knowledge Sharing Coach and mentor Level 1 and Level 2 technicians, sharing technical expertise and troubleshooting best practices. Support training initiatives, ensuring that junior staff develop skills necessary for future advancement. Assist in onboarding new Service Desk personnel, including process familiarization and knowledge transfer. 5. Audit, Reporting, and Compliance Lead the gathering of records and supporting materials for internal and external IT audits. Ensure compliance with corporate IT and security policies, maintaining documentation accuracy and process adherence. Produce detailed post-incident reports and metrics dashboards to inform leadership decision-making. Basic Qualifications (Required Skills & Experience) Bachelor's degree in Information Technology, Computer Science, or equivalent experience. Minimum 5-7 years of experience in IT support, with at least 2 years in a senior technician, engineer, or escalation role. ITIL Foundation Certification (minimum). CompTIA A+ Certification - Core 1 and Core 2 Advanced Technical Expertise. Deep understanding of Windows, mac OS, mobile device operating systems, and working knowledge of Ubuntu/Linux workstations. Strong knowledge of Active Directory, Azure AD, Exchange Online, O365 administration, Intune, device management platforms (Workspace ONE JAMF), Apple Business Manager, Winmagic/BitLocker, DUO and Okta MFA. Proficiency in network diagnostics (DNS, DHCP, VPN, TCP/IP), virtualization technologies, and remote management tools. Experience with enterprise ITSM tools (e.g., ServiceNow, Ivanti, Remedy). Familiarity with scripting languages such as PowerShell, Python, or Bash for automation. Analytical and Problem-Solving Skills: Strong ability to perform complex root cause analysis and develop sustainable solutions under pressure. Success in reducing incident recurrence through data-driven process improvements. Excellent verbal and written communication skills to convey technical information clearly to both technical and non-technical audiences. Skilled in drafting technical documentation, knowledge base content, and incident reports. Proven ability to lead by example and guide junior technicians through complex troubleshooting processes. Experience in fostering collaboration across geographically distributed teams. Demonstrated commitment to providing an exceptional user experience through active listening, empathy, and clear communication. Capable of handling difficult interactions professionally and constructively. Strong organizational skills with the ability to manage multiple high-priority projects simultaneously. Experience participating in CAB meetings and understanding of ITIL-aligned change management practices. Active Listening & Empathy: Ensuring users feel heard and understood throughout the support process. Clear Communication: Translating technical concepts into user-friendly language. Time Management: Prioritizing incidents and requests efficiently while meeting SLAs. Adaptability: Remaining flexible amid changing priorities, systems, and environments. Positive Attitude: Promoting a culture of collaboration, respect, and accountability within the team. Other Qualifications & Desired Competencies ITIL Intermediate or Managing Professional certification. Microsoft Certified: Modern Desktop Administrator Associate or equivalent. CompTIA Network+, Security+, or equivalent advanced certifications. Experience with ISO 27001 or SOC 2 environments Demonstrated experience resolving complex enterprise-level incidents and contributing to IT process improvement initiatives. Consistency, Responsiveness, Accountability, Urgency Integrity, accountability, and a continuous improvement mindset. Ability to perform under pressure while maintaining professionalism. Commitment to teamwork, inclusion, and user satisfaction. Physical Demands Ability to work in an office environment (Constant) Ability to safely lift up to 50 lbs. and carry/move objects of varying shapes and sizes (Occasional) Required to stand and sit for long periods (Frequent) Required to talk, hear, and use hands and fingers to operate a computer and telephone keyboard (Frequent) Clearance Level No Clearance The salary range for this role is: $31 - $44 AeroVironment considers several factors when extending an offer, including but not limited to, the location, the role and associated responsibilities, a candidate's work experience, education/training, and key skills. ITAR Requirement: T his position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment's determination that it will be able to obtain an export license in a time frame consistent with AeroVironment's business requirements. A “U.S. person” according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements. Benefits: AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit: ********************************** We also encourage you to review our company website at ******************** to learn more about us. Principals only need apply. NO agencies please. Who We Are Based in California, AeroVironment (AVAV) is a global leader in unmanned aircraft systems (UAS) and tactical missile systems. Founded in 1971 by celebrated physicist and engineer, Dr. Paul MacCready, we've been at the leading edge of technical innovation for more than 45 years. Be a part of the team that developed the world's most widely used military drones and created the first submarine-launched reconnaissance drone, and has seven innovative vehicles that are part of the Smithsonian Institution's permanent collection in Washington, DC. Join us today in developing the next generation of small UAS and tactical missile systems that will deliver more actionable intelligence to our customers so they can proceed with certainty - and succeed. What We Do Building on a history of technological innovation, AeroVironment designs, develops, produces, and supports an advanced portfolio of unmanned aircraft systems (UAS) and tactical missile systems. Agencies of the U.S. Department of Defense and allied military services use the company's hand-launched UAS to provide situational awareness to tactical operating units through real-time, airborne reconnaissance, surveillance, and target acquisition. We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans. AeroVironment, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, genetic data, sexual orientation, gender identity or other legally protected status. ITAR U.S. Citizenship required

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Requirements B.A. or B.S. in physical science, engineering or equivalent experience in a technical field At least five years post-degree work experience is preferred Proficiency working with basic hand tools and instrumentation Experience with principals of instrument calibration Hardworking, self-motivated, reliable, detail-oriented, and organized Excellent troubleshooting and problem-solving skills Ability to work independently and as part of a team Ability to lift and maneuver items that weigh up to 50 lbs. with manual lift equipment Possess valid driver's license and be able and willing to travel within DMV area (mileage will be reimbursed) Computer proficiency (Microsoft Office) WE OFFER AN EXCEPTIONAL EMPLOYEE BENEFITS PACKAGE! Competitive Industry Pay 100% Employer-Paid Medical Insurance Premium HSA with Employer Contributions Dental and Vision Coverage Options Paid Holidays Paid Vacation and Sick leave Company Funded 401(k) and Profit Sharing Plans Employee Stock Ownership Plan (ESOP) Life and Disability Insurance Paid Parental Leave Discretionary Bonus Eligibility The annual pay range for the System Support and Logistics Specialist position is $80,000 to $140,000. The posted pay range values provide the candidate with guidance on annual base compensation for the position, at a full time level of effort, exclusive of overtime, bonus, and benefits-related compensation, over a range of qualifications that may fit hiring objectives. Toyon Research Corporation will consider the individual candidate's education, work experience, applicable knowledge, skills and training, among other factors, when preparing an offer of employment. Pay Transparency Nondiscrimination Provision Equal Opportunity Employer including Disability and Veterans Applicant Privacy Notice Learn more about our company in our latest video, We are Toyon. The application window for this posting will remain open until the position is filled. Ref #2612-G

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Information Technology (IT) Systems, Training Instruction, VTC Certifications: None Experience: 8 + years of related experience US Citizenship Required: Yes Job Description: Transform technology into opportunity as an IT Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a IT Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an IT Support Specialist joining our team. HOW AN IT SUPPORT SPECIALIST WILL MAKE A DIFFERENCE: Prepare classrooms prior to day 1 of each course by rotating all laptop computers from a charging cart to the classroom environment. Maintain all classroom laptops as needed to ensure laptops remain active and take system updates. Lead each class in getting online the first time (approximately 20 minutes). This includes walking them through logging on the first time, changing their passwords, and discussing the “do's and don't's” for the IT environment. Track student issues with obtaining accounts to log onto the system, troubleshoot issues, and work with external partners as needed to resolve those issues. Create an email group for each course and submit requests to add all students to the group. Enroll all students in the course dashboard application, where students complete required Web Based Trainings (WBTs) and access course information. Maintain dashboard links to WBTs. Support course instructors on Day 1 in the classroom to identify and resolve any classroom IT problems. Support course instructors and students throughout the courses by resolving any IT problems that arise or submitting and tracking tickets for issue resolution. Provide support with help desk functions such as password resets, workstation builds, and hardware deployment. Setup and breakdown computer workstations for users. Assess and validate IT issues across Sponsor organization. Assist with test calls for video teleconferences (VTC) to ensure equipment is setup along with checking for adequate audio and video. Assess and validate customer IT requirements across the Sponsor organization. Implement IT solutions and workarounds to limit the customer's downtime and inability to perform their daily work duties. WHAT YOU'LL NEED TO SUCCEED: Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. Experience: 8+ years of related Technical skills required: Demonstrated experience consulting with technical partners to resolve technical issues. Ability to communicate technical information to non-technical audiences. Experience supporting and providing training via various approaches such as classroom training or WBTs. Troubleshooting of access control issues. Creating and managing email groups. Configuring audio and video equipment. Experience setting up, breaking down, and maintaining computer workstations which can consist of multiple PCs, monitors, and switches. Ability to evaluate solutions to meet enterprise and mission specific needs. Preferred Experience: CMA or DMA Comfortable with public speaking Desired skills and abilities: Strong interpersonal and customer service skills. Experience resolving audio and visual equipment issues. Experience completing client's course for system access administration. Prior experience working with client and internal IT partners Security Clearance Level: TS/SCI with Polygraph Location: Chantilly, VA - On Customer Site U.S. Citizenship Required GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays #WeAreGDIT #JET #GDITEnhanced2026 The likely salary range for this position is $124,093 - $147,200. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA VA Chantilly Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solution and the integrity of our people. Explore what you can bring to our solutions in information assurance, secure networks, secure enterprise messaging, and identity management. Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment! We are seeking a Helpdesk Agent / Technician to join our customer support team in a Department of Defense (DoD) environment. You will be responsible for taking technical calls from military end users with the goal of resolving the problem over the phone. Otherwise you will dispatch spare parts and track delivery / operational status of the system. We're always on the lookout for exceptional (Job Title) to join our growing team. This is an evergreen job posting intended to build a pipeline of talented individuals for future openings across multiple teams. Responsibilities: Provides Tier II and III technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve technical support issues for end-users of the organization's products and services. Uses automated information systems to analyze routine situations. Reviews incoming requests (both computer generated and verbal) sort, code, and prioritize for proper action. Resolves problems or contacts more senior technical support as necessary. Supports users by fulfilling individual requests for support or replacement parts in the utilization of the various systems available. Conducts technical research for source of information required in support of request for information related to ongoing programs. Instructs users in the use of systems specific to the government contract. Interacts with other team members, such as network services, engineering, and/or information systems to restore services and/or identify and correct the core problem. Meet all contractual SLAs (service level agreements) and AQLs (acceptable quality levels). Requirements Qualifications: High School Diploma w/ 4-5 years of experience minimum Experience with ServiceNow is preferred but not required An active DoD Secret Clearance is required or the ability to obtain. Preference will be given to those applicants with an active DoD Secret Clearance Minimum IAT Level II certification in accordance with DoD 8570.01-M (Security+ CE certification or higher) required Strong written and verbal communications skills and the ability to interact with people at all levels are required A professional attitude regarding attention to detail and customer service and excellent organizational skills are required. Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment, Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States. Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at **************. If you require relay service assistance, please click on the following link to review information on your state's relay service: ************************************************* Telos Corporation is an EEO/AA employer.

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible. Job Description: Parsons is looking for an amazingly talented MDDU CBRN Task Based Technical Support Specialist to join our team! This position is an as needed role and NOT a full-time role. What You'll Be Doing: * Conduct CBRN detection operations at the direction of federal staff to include coordinating with stakeholders, managing equipment, planning logistics, developing plans, teaching and training equipment protocols to stakeholders, reporting information as appropriate, notifying chain of command as appropriate, writing situational reports and after-action reports, and following up with the stakeholder in post-deployment communications. * Manage and maintain file system for regional documentation to include record keeping, following file standards and protocols, and maintaining both electronic and paper files. * Responsible for maintaining their equipment, tactics, techniques, and procedure standards by completing all training, including refresher training, in accordance with MDDP policies. * Supports fleet management by documenting, tracking, submitting, and filing all necessary fleet vehicle information in accordance with MDDP, CWMD, and DHS policies. * Adheres to professional standards and codes of conduct set forth by MDDP, CWMD, and DHS including dress code, all forms of communication standards, social media regulations, and other policies as required. * Presents clear, concise, and accurate information on the Mobile Detection Deployment Program and its capabilities to a variety of stakeholders and group sizes. * Professionally conducts training on and answers questions on policies, procedures, protocols, and equipment of the program to a variety of stakeholders and group sizes * Provides support for Situation Reports (SITREPs). * Provides input for After Action Reports (AARs). What Required Skills You'll Bring: * Active Secret security clearance or higher * Must be able to obtain DHS Suitability. * Experienced in chemical, biological, radiological and nuclear detection and CBRN training and exercises * 10 years experience in radiological and nuclear detection and training * Special event operational experience including SEAR or NSSE events * Knowledgeable and skilled in using a variety of equipment including but not limited to Mobile/Portable Radiation Detection Systems, Personal Radiation Detectors PRD Spectroscopic/Non-Spectroscopic;; Radiological Isotope Identification Device RIID High-Res/Low-Res;. Auxiliary Equipment: Radios, Radioactive Material Sources. * Must be able to lift and carry up to 50 pounds of equipment * Excellent verbal and communications skills to include completing daily situation reports, after-action reports, and monthly report. * Proficient in the use of computers, A/V equipment, Microsoft Office products, Word, Excel, PowerPoint. * Radiation Worker training and experience working with radioactive materials. * Travel up to 75 percent of the month within the contiguous United States and US territories may be required including back to back trips in excess of a week. May be called to support PM directly when requested or function as Acting PM for periods no longer than 30 consecutive days. * Must have valid driver's license and experience towing larger trailers including a fifth wheel * Must have a Class B CDL license or ability to obtain one within 3 months of being hired Security Clearance Requirement: An active Secret security clearance is required for this position. This position is part of our Federal Solutions team. The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now. Salary Range: $72,900.00 - $127,600.00 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled. Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to ************************************************

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Clearance Required: Must Have TS/SCI++ Clearance Summary: We are seeking Help Desk/Support Specialists at various levels to join our team. As a Help Desk/Support Specialist, you will serve as the primary point of contact for IT and IS services, providing technical assistance to users regarding computer hardware, software, and various IT issues. Your responsibilities will include recording incidents, troubleshooting, and resolving problems through in -person, telephone, or remote support. While specific duties may vary based on experience levels, each level is expected to deliver efficient and effective customer support services Key Responsibilities: Record and manage incidents, providing comprehensive customer support for IT and IS services. Offer technical assistance to computer system users, addressing hardware and software -related issues, including printing, installation, word -processing, electronic mail, and operating systems. Maintain a service -oriented perspective, understanding the relationships and dependencies between hardware, software components, and supporting organizations. Troubleshoot and resolve computer problems for clients through various support channels. Provide guidance on the use of computer hardware and software, including installation, printing, word -processing, electronic mail, and operating systems. Additional Responsibilities (may vary by experience level): Develop and implement software standards and guidelines to protect sensitive information. Test and modify databases and management systems, or oversee related programming tasks. Plan and implement security measures to safeguard data in computer files. Coordinate the installation and testing of new products and system improvements. Train users and answer their questions. Establish and optimize database parameters. Develop data models and methods for integrating different products. Review project requests and manage database development. Monitor database performance and make necessary adjustments. Stay updated on industry trends in database systems. Coordinate IT changes at field locations. Requirements Skills and Qualifications: Proficiency in computers and electronics Customer and personal service skills Knowledge of telecommunications Administration and management abilities Engineering and technology knowledge Critical thinking skills Effective verbal and written communication Complex Problem -solving abilities Deductive reasoning Inductive reasoning Minimum Educational Requirements: HD/SS1: Bachelor's or Associate degree in a relevant field (Computer Science, Information Systems, Engineering, Business, or related discipline). HD/SS2: Bachelor's degree or equivalent experience. HD/SS3: Bachelor's degree or equivalent experience. HD/SS4: Bachelor's degree or equivalent experience. HD/SS5: Bachelor's degree or equivalent experience. HD/SS6: Bachelor's degree or equivalent experience. Minimum Experience: HD/SS1: Bachelor's or Associate degree and 0 -3 years, or 3 years of software development experience HD/SS2: Bachelor's degree and 3 years specific, or 7 years of experience HD/SS3: Bachelor's degree and 6 years, or 10 years of experience HD/SS4: Bachelor's degree and 11 years specific, or 15 years of experience HD/SS5: Bachelor's degree and 16 years, or 21 years of experience HD/SS6: Bachelor's degree and 16 years, or 21 years of experience Certifications: Relevant certifications may be considered equivalent to specialized experience. Substitution Policy: General professional years of experience may be substituted for specialized years of experience at a ratio of 3 years of general experience for 1 year of specialized experience. An Associate's degree in a relevant field will be considered equivalent to 18 months of specialized experience. A Bachelor's degree in a relevant field will be considered equivalent to 3 years of specialized experience (total equivalency is not cumulative when combined with an Associate's degree). A Master's degree in a relevant field will be considered equivalent to 2 years of specialized experience (up to a total of 5 years when combined with a Bachelor's). A Doctorate in a relevant field will be considered equivalent to 2 years of specialized experience (up to a total of 7 years when combined with a Master's and a Bachelor's).

Responsibilities The IT Hardware Deployment Technician, in support of the FAA BNATCS contract, is responsible for building, configuring, and deploying computers and related hardware to end-users across the organization. The IT Hardware Deployment Technician will ensure that all devices are properly imaged, tested, and delivered in accordance with company standards, while maintaining accuracy, efficiency, and excellent customer service. Candidates for this role must be able to thrive in a fast-paced, rapidly evolving environment with varying priorities, based on a team building culture. Your responsibilities may include: Computer Build & Deployment * Assemble, configure, and image desktops, laptops, and mobile devices according to organizational standards * Install required operating systems, applications, and security tools * Perform quality assurance checks to ensure devices are fully functional before deployment * Deploy computers to end-users, ensuring smooth setup and handoff * Lifting objects weighing 25lbs or less throughout the day * Responsible for picking up, distributing, moving, mailing equipment, and preparing equipment for disposal while ensuring ServiceNow tickets remain updated * Complete additional tasks as assigned by the supervisor Hardware & Inventory Management * Maintain accurate records of hardware inventory, asset tags, and deployment logs * Track incoming and outgoing equipment, ensuring proper documentation * Assist with hardware upgrades, replacements, and lifecycle management Support & Troubleshooting * Provide first-line support for hardware issues during deployment * Respond to telephone calls, email, and personnel requests for technical support * Escalate complex technical problems to higher-level IT teams when necessary * Resolve technical problems and answer queries in support of remote customer computer hardware systems * Meet all Service Level Agreements (SLAs) including, but not limited to, speed to answer, first contact resolution, and follow-up * Interact with network services, software systems engineering, and/or applications development teams to restore service and/or identify and correct core problems Process Improvement * Follow established build and deployment procedures, while recommending improvements for efficiency * Ensure compliance with IT security policies and organizational standards * Contribute to continuous improvement initiatives within the IT depot * Document common issues and resolutions to improve future deployments Qualifications Required Qualifications * Minimum of a High School Diploma with 3 or more years of relevant experience in IT support, hardware deployment, or related roles * Experience working in a help desk environment with ServiceNow tools * Must have great oral and written communication skills * Must be a US Citizen with the ability to obtain/maintain a (T4) Public Trust clearance as required by the contract * Must reside within 30 miles of and be able to work on-site out of our Chantilly, VA location Preferred Qualifications * Certifications such as CompTIA A+ or Microsoft Certified Fundamentals are a plus * Experience with MS Office suite, including Outlook, Word, Excel, and PowerPoint * Prior IT Technical Support and Customer Service experience * Demonstrated resourcefulness in problem solving, and an initiative to learn new skills * Basic knowledge of circuit boards, processors, electronic equipment and computer hardware/software Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Job Title: Dealership IT Support Specialist Company: Easterns Automotive Group Easterns Automotive Group is seeking a skilled and dynamic Dealership IT Support Specialist to join our team. As a leader in the certified pre-owned automotive retail space, we're dedicated to providing top-notch service not only to our customers but also in supporting our internal operations. In this role, you will be instrumental in maintaining our IT infrastructure, ensuring all technology-related operations run smoothly across our dealership locations in the Washington DC area. Benefits: Joining Easterns Automotive Group means becoming part of a family that values your well-being and professional development. We offer a comprehensive benefits package that includes: Health & Dental Insurance: Comprehensive coverage for you and your family. Vision Insurance: Support for your eye care needs. Life & Disability Insurance: Financial security and peace of mind. Health Savings Account (HSA): Flexible spending for health care needs. 401(k) with Company Matching: Investing in your financial future. Paid Time Off (PTO) & Parental Leave: Balancing work and life. Flexible Schedule: Promoting work-life harmony. Paid Training & Tuition Reimbursement: Opportunities for personal and professional growth. Employee Discounts: Exclusive savings on vehicles and services. Responsibilities: As a Dealership IT Support Specialist, your duties will include: Maintaining and troubleshooting our Microsoft environment, including software and hardware issues across all dealership locations. Managing relationships with IT vendors, ensuring services and products meet our standards and needs. Overseeing the installation, configuration, and support of dealership-specific software such as CDK. Providing field service support, including setting up and configuring printers, scanners, PCs, and other technology equipment. Ensuring all IT-related operations adhere to industry standards and company policies. Collaborating with the IT team to develop and implement IT strategies that enhance operational efficiency. Qualifications: The ideal candidate will: Have proven experience in IT support, preferably with exposure to dealership or automotive industry environments. Be knowledgeable in Microsoft environments, dealership-specific software (e.g., CDK), and general IT hardware. Possess strong problem-solving skills and the ability to troubleshoot software and hardware issues. Demonstrate excellent communication and interpersonal skills for managing vendor relationships and supporting non-technical staff. Be self-motivated with the ability to work independently across multiple dealership locations. Have a valid driver's license and reliable transportation for field service responsibilities. Educational background in Information Technology, Computer Science, or related field is preferred. If you're passionate about technology and eager to play a key role in the seamless operation of a leading automotive group, we invite you to apply to join Easterns Automotive Group. Your technical expertise and dedication will be pivotal in driving our success.

As a Tier 2 Helpdesk Support team member, you'll play a pivotal role in providing advanced technical assistance and support to resolve complex issues related to computer systems, software, and networks within our organization. Your expertise will be crucial in handling escalated problems, ensuring efficient troubleshooting, and delivering high-quality support to our users. Education/Experience Proven track record (3 years) in a Tier 2 or equivalent technical support role. Expertise in troubleshooting and resolving complex hardware, software, and network issues. In-depth knowledge of operating systems (Windows, MacOS), software applications, and network protocols. Proficiency in utilizing helpdesk software and ticketing systems to manage and track support requests. Strong analytical and problem-solving skills with the ability to prioritize tasks effectively. Excellent written and verbal communication skills for effectively conveying technical information to non-technical users. Relevant certifications (e.g., CompTIA Network+, Microsoft Certified Solutions Associate) are advantageous. Job Responsibilities Manage escalated technical issues from Tier 1 support, providing in-depth analysis and advanced troubleshooting to achieve resolution. Diagnose and resolve complex hardware, software, and network issues, collaborating with other IT teams and vendors if necessary. Research and develop solutions to technical problems, documenting procedures and best practices for future reference. Perform system upgrades, configurations, and installations, ensuring minimal disruption to operations. Mentor and assist Tier 1 support agents, providing guidance and knowledge transfer to enhance their capabilities. Maintain accurate and detailed records of technical issues and resolutions using our ticketing system. Collaborate with cross-functional teams to implement improvements and enhancements to existing systems and processes. Conduct user training sessions on advanced technologies and applications. Able to travel to all satellite office locations. On-call-duty rotation that includes nights and weekends Working Place: Sterling, Virginia, United States Company : Vets Hired

Job Description About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support. Opening Solvere One has an open position for a Help Desk Technician, Tier 3, to provide support from our Dulles, Virginia headquarters. The duties of the position include fielding incidents via phone and email escalated from Tier 1 and Tier 2 technicians. Help Desk Technician Tier 3 is responsible for resolving all tier 3 issues. Employees will be expected to remotely interact with clients daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required. Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment. This role reports to the Service Delivery Manager. Position Requirements: Examples of essential duties are interpreted as being descriptive and not restrictive. Identifies, diagnoses, and resolves Tier 3 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users. Provides one-on-one end-user problem resolution over the phone for company-approved Personal Computer (PC) software. Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals. Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems. Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements. Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements. Create detailed technical documentation for resolutions of issues. Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time. Identifies, documents and escalates all Tier 3 incidents in a timely manner. Required Technical Experience: Microsoft Windows Desktop OS installation and support Apple / Mac Desktop OS installation and support Microsoft Office 365 administration and support Google Workspace administration and support iPhone / Android troubleshooting Multi-factor Authentication configuration and support Preferred Technical Experience: ConnectWise Manage ConnectWise Automate IT Glue Sophos suite of solutions This is a full-time, salaried position. Salary commensurate with experience. Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc. Powered by JazzHR 1M1mJglne7

Job Title: Dealership IT Support Specialist Company: Easterns Automotive Group Easterns Automotive Group is seeking a skilled and dynamic Dealership IT Support Specialist to join our team. As a leader in the certified pre-owned automotive retail space, we're dedicated to providing top-notch service not only to our customers but also in supporting our internal operations. In this role, you will be instrumental in maintaining our IT infrastructure, ensuring all technology-related operations run smoothly across our dealership locations in the Washington DC area. Benefits: Joining Easterns Automotive Group means becoming part of a family that values your well-being and professional development. We offer a comprehensive benefits package that includes: Health & Dental Insurance: Comprehensive coverage for you and your family. Vision Insurance: Support for your eye care needs. Life & Disability Insurance: Financial security and peace of mind. Health Savings Account (HSA): Flexible spending for health care needs. 401(k) with Company Matching: Investing in your financial future. Paid Time Off (PTO) & Parental Leave: Balancing work and life. Flexible Schedule: Promoting work-life harmony. Paid Training & Tuition Reimbursement: Opportunities for personal and professional growth. Employee Discounts: Exclusive savings on vehicles and services. Responsibilities: As a Dealership IT Support Specialist, your duties will include: Maintaining and troubleshooting our Microsoft environment, including software and hardware issues across all dealership locations. Managing relationships with IT vendors, ensuring services and products meet our standards and needs. Overseeing the installation, configuration, and support of dealership-specific software such as CDK. Providing field service support, including setting up and configuring printers, scanners, PCs, and other technology equipment. Ensuring all IT-related operations adhere to industry standards and company policies. Collaborating with the IT team to develop and implement IT strategies that enhance operational efficiency. Qualifications: The ideal candidate will: Have proven experience in IT support, preferably with exposure to dealership or automotive industry environments. Be knowledgeable in Microsoft environments, dealership-specific software (e.g., CDK), and general IT hardware. Possess strong problem-solving skills and the ability to troubleshoot software and hardware issues. Demonstrate excellent communication and interpersonal skills for managing vendor relationships and supporting non-technical staff. Be self-motivated with the ability to work independently across multiple dealership locations. Have a valid driver's license and reliable transportation for field service responsibilities. Educational background in Information Technology, Computer Science, or related field is preferred. If you're passionate about technology and eager to play a key role in the seamless operation of a leading automotive group, we invite you to apply to join Easterns Automotive Group. Your technical expertise and dedication will be pivotal in driving our success.

The IT Technician is responsible for providing enterprise-level technical support to Valley Health customers/vendors to include installing, configuring, troubleshooting hardware and software. Support may be provided in person, by phone, by email, or by remote desktop access. Installing, configuring, and management of hardware to include required peripheral devices. Installing and configuring software according to specifications. Proactively involved in maintaining and upgrading hardware and software to ensure optimal workstation performance. Collaborating with users with targeted questions to quickly understand the root of the problem. Following standard procedures for proper escalation of unresolved issues to the appropriate internal IT Teams. Able to prioritize and manage open incidents/requests and take ownership seeing through to resolution, in accordance with established Service Level Agreements (SLAs). Ensure all incidents/requests resolutions are properly logged and documented in the ticket management system. Provides prompt and accurate feedback to the customer and follow-up to ensure their IT systems are fully functional following installations/troubleshooting. Properly and accurately manages asset deployment and decommissioning with accurate documentation maintained within the asset management system. Provides training/support to users on the use of deployed hardware and software. Maintains a clean and organized work environment. Education High School Diploma or GED required Post-Secondary Technical Training required Experience 3-5 years multi-platform, multi-application environment experience with several hundred network nodes preferred. Certification & Licensures Valid driver's license and clean driving record required. Dell Certification (desktop/laptops) required or obtained within six months of hire/transfer. CompTIA A+, CompTIA Network+, or Comparable Technical Certification required or obtained within six months of hire/transfer. ** Microsoft Certification, preferred. **College degree in computer science or related field may be accepted in lieu of technical certification at the approval of the department Senior Director. Qualifications Customer service oriented with excellent communication skills. Ability to learn new technology and skills quickly and apply efficiently. Self-motivated. Working knowledge of Microsoft and Apple operating systems and software integration within these operating systems, preferred. Working knowledge of Microsoft Office, Active Directory, Microsoft Exchange, Anti-Virus software, Infobloc, Patch Manager, AnyConnect, Bomgar, and Ground Control, preferred. Ability to research, diagnose, troubleshoot, and resolve assigned incidents/requests in an efficient and timely manner. Ability to work under pressure and maintain professional composure. Ability to communicate with users regardless of their computer skills. Possess good organizational and time-management skills. Ability to work independently and in a team environment. FLSA Classification Non-exempt Physical Demands 6 A Customer Service Benefits At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include: A Zero-Deductible Health Plan Dental and vision insurance Generous Paid Time Off Tuition Assistance Retirement Savings Match A Robust Employee Assistance Program to help with many aspects of emotional wellbeing Membership to Healthy U: An Incentive-Based Wellness Program Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more. To see the full scale of what we offer, visit valleyhealthbenefits.com.

Omnibus Technologies & Solutions, LLC is a consulting company that makes it a priority to provide stellar customer service. Our objective is to hire innovative, dedicated, and intelligent talent that is capable and willing to assist the customer in achieving their organizational goals. Description: We are seeking a Systems Administrator/Help Desk Specialist providing Tier 1 level support in the Herndon, VA area. The successful candidate will be a self-motivated, independent worker who can also work in, and contribute to, a team environment. The candidate will be part of a team that supports the hardware and software infrastructure for an enterprise minded organization. This position requires a broad knowledge of hardware maintenance and care, system administration, knowledge of automation technologies, and scripting. This position also requires a knowledge of security and accreditation practices and procedures and the ability to work with several enterprise resources and teams in the operation of an enterprise digitization infrastructure. **Hours of Support may extend beyond core hours.** The position will include a variety of activities, including: Provide support to Sponsor· automated systems via support requests Provide tracking and reporting of support requests open, closed, and active for Sponsor's Automated Systems. Utilize a Sponsor approved support request tracking system. Meet Sponsor established goals for addressing support requests. Utilize Sponsor approved tracking system to provide Sponsor approved metrics on a weekly and monthly basis for Sponsor review. Provide response to support requests based on Sponsor time requirements. Respond to after-hour and weekend critical support requests based on prior scheduled Sponsor requirements Establish SOP for request escalation to Tier 2-3 level support Establish and maintain an updated list of KBAs (Knowledge Based Articles) pertaining to frequently asked support requests Performance of general system administration activities: user account creation, manage access controls, implementation and review of security policy, hardware installation, driver installation, software patching, monitor activity logs, and creation of automation scripts. Provide technical support for the application as needed to interface with the user base. Maintenance and care of digitization hardware, to include: installation, troubleshooting, maintenance, and repair. Make objective and technically sound recommendations for potential future hardware and software purchases. Analyze production metrics and data to provide data-driven recommendations to management to support continual process improvements. Generate weekly, monthly, and yearly metrics reports. Learning, supporting, and training users on different types of digitization hardware. Required Qualifications: TS/SCI Polygraph Demonstrated on-the-job experience working and solving technical problems independently as a system administrator. Demonstrated ability to monitor and troubleshoot enterprise workflow applications, to include: installing, starting, and stopping background processes, analyzing log and event files, and patching and troubleshooting. Benefits: Healthcare - Comprehensive medical benefits program that offers a wide variety of coverage options to include Company-paid Medical, Dental, and Vision Insurance Paid Time Off (PTO) - Employees are eligible for 240 hours of leave (Holidays, Vacation Days and your Birthday). Insurances - Company-Paid Life Insurance with Accidental Death & Dismemberment, Company-Paid Short Term and Long Term Disability Insurance, Supplemental Accident Insurance, Supplemental Critical Illness Insurance , Supplemental Life Insurance with Accidental Death & Dismemberment. Retirement - 401(k) Retirement Plan with a wide range of investment options and a company-provided contribution of 5%. Referral Bonus Program - We offer $5,000 to our employees who refer qualified candidates that are brought on board.

Located in Northern Virginia, Systematic, Inc. is a leading provider of Command, Control, Communications, Computers, and Intelligence (C4I) integration software solutions for the U.S. Department of Defense. Our products and services provide U.S. armed forces with enhanced situational awareness at all levels of command the ability to make rapid and informed decisions through visualization and collaboration tools, and world-class interoperability with international allies and coalition forces. We also provide client-focused training and support on the integration, application, and operational use of our products. Systematic, Inc. is an independent U.S. company that is owned by Danish parent company Systematic, which has approximately more than 1200 employees and is headquartered in Aarhus, Denmark, with offices in Copenhagen, Australia, Canada, Finland, Germany, New Zealand, Sweden, the United Arab Emirates, the United Kingdom and Romania. Our Mission: Systematic, Inc. innovates, produces, and delivers cutting edge command and control software, and provides world-class training and support to simplify crucial decision making in demand situations. Our Vision: Systematic, Inc. is a leading provider of reliable Command, Control, Communications, Computers, Intelligence (C4I) Integration software through an open architecture. Our software solutions help simplify critical decision making. Our People: At Systematic, Inc, you can expect to work in an employee-focused and employee-driven environment. We are committed to investing in our teams with the right tools, training, and opportunities for growth every day. In addition, we value veterans of all services and recently received our Virginia Values Veterans certification as part of a program that recognizes companies that utilize best practices in recruiting, hiring, and retaining highly skilled veterans. We are also proud to offer our employees one of the best benefits packages in the industry. This includes but is not limited to: · 100% employer paid premiums for our health, dental and vision insurance for employees and dependents. · 401k with company match · Comprehensive paid time off including 20 days of vacation/sick leave, 9 regular paid holidays, 3 paid floating holidays. · Tuition reimbursement · Training and certification reimbursement · Gym/health club reimbursement program · Monthly technology stipend for cell phone and home internet usage · Hybrid work environment, 3 days (Tuesday, Wednesday, and Thursday) in office, 2 days remote. IT Support Specialist Job Overview: This role is dynamic and will require you to roll up your sleeves to perform technical work while also providing people and project oversight, as well as the development and implementation of processes and procedures. The ideal candidate is an ambitious self-starter with a proven track record. You will be asked to keep the network running at optimal performance while also ensuring the company is prepared for the rapidly evolving Cyber threat landscape. The position requires continuous cross-functional engagement with a leadership mindset. This role performs the full spectrum of IT support to our team of onsite and remote staff (less than 30 staff members). Responsibilities and Duties · Overall responsibility for internal IT systems, cyber security, and program focused IT solutions. · Providing IT support, setting technical direction for our IT infrastructure. · Manage information security projects through the project life cycle, including the development of project plans/schedules, scope, budgets, resources, schedule, deliverables, quality, risk. · Managing internal and outsourced IT resources as well as developing and implementing internal IT strategy to support our growth. · Understand technical IT challenges, provide technical guidance to team, and ensure technical quality. · Required to be hands-on in managing, maintaining, and deploying IT systems (i.e. you perform server configuration, provide technical troubleshooting, install, and implement new systems, etc.). · Manage regulatory and compliance programs: NIST 800-171, DFARS 7012, and CMMC · Manage and maintain on-premise and cloud-based hardware and software. · Develop and implement IT policies and procedures. · Perform regular security audits and create disaster recovery plans. · Provide technical support and training to staff. · Collaborate with other departments to understand and meet their technology needs. · Stay updated on the latest technology trends and security threats. Qualifications and Education Requirements Bachelor's Degree in IT or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. 7-10 Years of progressive experience in IT Systems, Cyber Security and/or IT Solutions Management. Able to communicate technical information clearly and precisely to users and management with varying technical knowledge levels. Experience with cybersecurity compliance standards and frameworks (NIST) and experience with CMMC compliance. Ability to perform regular system auditing and incident response. Superior logical and analytical skills, as well as excellent communication/interpersonal skills with all levels of employees and both internal and external customers, including presentations, negotiations, and written reports. Hands-on technical knowledge and skills include: Windows Server PowerShell Active Directory GCC High / Azure / Office 365 administration and services VMware ESXI / Hyper-V / Docker Networking (routing, switching, VPNs) Information Assurance practices (PKI, MFA Solutions, DLP, MDM) Must be a US Citizen, and able to obtain a clearance Preferred Skills and qualifications: Security+, CASP+, CISSP, or CISM certification(s) Proven ability to support, manage, monitor, and maintain internal IT infrastructure and backups in a hybrid cloud environment. Proven ability to assess, improve, and establish IT processes and policies. Managed outsourced IT service providers. Experience leading IT initiatives to assess and implement new technologies. Ability to install and manage production, testing, development, and training environments that support client work. Background in providing ad-hoc on-site technical support as required to include troubleshooting laptops, routers, printers, servers, remote access services, and cloud services. Oversee cybersecurity initiatives and work with partners and consultants. Additional Notes Structured, careful, and attentive to detail Thriving under pressure and when working to deadlines Flexible and willing to take on new tasks and tackle new challenges. Motivated to contribute your ideas.

Job Title: IT SMELocation: Reston, VA, telework will be acceptable after the program's start date Time Type: Full-time Clearance Requirement: Secret / IT-I - Critical Sensitive (Tier 5/SSBI)/ High RiskEmployee Type: W2 or 1099Citizenship: US Citizen, no Dual Citizenship The IT Subject Matter Expert (SME) provides authoritative guidance and hands-on leadership in cloud and infrastructure initiatives for the Defense Logistics Agency (DLA) Critical Cloud and Infrastructure Support (CCIS) program.NexThreat is not just a place to work-it's a place to grow, innovate, and make an impact. As a small business, we pride ourselves on our agile approach to cybersecurity challenges. We specialize in detecting cyber threats and providing cutting-edge solutions to our clients. Join our team of cyber professionals who are at the forefront of defending critical infrastructure and ensuring the security of some of the nation's most vital operations. At NexThreat, we believe that our people are our greatest asset. We offer a dynamic and collaborative environment where every voice matters, and every team member can contribute meaningfully to our mission. We are committed to the professional development and well-being of our employees, offering competitive benefits that include 401K matching, health, vision, and dental insurance, paid leave and sick days, and a generous $5,000 vacation bonus after 5 years of service. We also have a referral program that rewards you for bringing talented professionals into our family. Joining NexThreat means being part of a forward-thinking company that values innovation, integrity, and teamwork. Whether you're just starting your career or looking to take the next step, you'll find the support and opportunities you need to thrive with us. Responsibilities: · Lead and advise on cloud architecture, engineering, deployment, and operations for CCIS across DoD, DoDIN, and partner environments.· Architect and optimize hybrid and multi-cloud solutions (AWS, Google Cloud Platform, and other DoD-approved clouds) to meet mission requirements with optimal cost, performance, and security.· Drive system engineering activities throughout the C&A lifecycle, including risk management, security controls selection, plan of actions and milestones (POA&Ms), and continuous monitoring.· Ensure compliance with DoD 8570 IAT II-level requirements for all applicable personnel and technologies; serve as SME for IAM, network security, data protection, and incident response.· Collaborate with cybersecurity, risk management, and accreditation teams to prepare and sustain security authorization packages and RMF/NIST-based documentation.· Provide technical leadership to project teams, perform trade studies, and develop engineering best practices, standards, and reference architectures.· Stay current with cloud service updates, DoD cloud initiatives, and RMF/DITSCAP/DIACAP-style guidance as applicable; assess and implement new technologies to meet program goals. Qualifications: Required Education and Experience: · BA/BS in a technical discipline (e.g., Computer Science, Electrical Engineering, Information Systems, Cybersecurity, or related field).· 10+ years of relevant Certification & Accreditation (C&A) experience in DoD or equivalent highly regulated environments.· Demonstrated experience delivering secure cloud and hybrid infrastructure solutions in support of DoD missions. Certifications (DoD 8570 IAT Level II and Cloud/Cloud Architecture): · DoD 8570 IAT II certification (e.g., CompTIA IAT II, or approved DoD 8570 baseline)· Google Cloud certifications: Associate Cloud Engineer OR Professional Cloud Architect· AWS certifications: AWS Certified Cloud Practitioner, and eithero AWS Certified Solutions Architect - Associate, oro AWS Certified Solutions Architect - Professional

We are looking for technically skilled candidates with good problem-solving ability for the position of IT Technician. The duties of an IT Technician include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties. IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. They are required to listen to their technical needs, understand their problems and implement solutions to them. Installing and configuring hardware and software components to ensure usability. Troubleshooting hardware and software issues. Ensuring electrical safety standards are met. Repairing or replacing damaged hardware. Upgrading the entire system to enable compatible software on all computers. Installing and upgrading anti-virus software to ensure security at the user level. Performing tests and evaluations on new software and hardware. Providing support to users and being the first point of contact for error reporting. Establishing good relationships with all departments and colleagues. Conducting daily backup operations. Managing technical documentation.