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Customer service agent jobs in Orono, ME - 85 jobs

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  • Customer Asset Specialist

    IAA 4.1company rating

    Customer service agent job in Clinton, ME

    IAA is seeking a Customer Asset (Inventory) Specialist to join our team in office in Clinton, ME! The Inventory Specialist addresses all customer inquiries under the direction of the Office Supervisor, including all clerical duties needed in the office, and maintain clear proactive processes during the life cycle of a Financial, Fleet, or Rental Sourced vehicle. Role will focus on cycle time reduction and effective internal communication of next step items needed to process a vehicle for sale. This role is a Hybrid role requiring up to 3 days in office out our facility in Clinton, ME upon the completion of in office training. Responsibilities Provide a variety of customer support services through email, mail, telephone, and direct personal contact. Responsible for review of asset situation and recommend next steps Accountable for informing & and monitoring the customers SLA Terms & Conditions to operations mediate complex logistics issues, requiring the ability to communicate clearly and directly Coordinate with other departments to ensure customer satisfaction. Process orders and assignments. Enter data into computer systems. Reference pricing and delivery information. Perform computer processing assignments Respond to customer questions, complaints, and requests. Set up new records and maintain existing records. Process all necessary title paperwork in preparation for auction day Other duties as assigned to meet business needs. Qualifications Ability to analyze statistical and performance data, develop management summary reports, and proactively develop action plans. Extremely detail-oriented, organized, methodical, quality-conscious, and customer-centric, with a reputation for superb follow-through. Ability to learn quickly and work in a fast-paced environment. Excellent oral and written communication skills. Ability to listen & empathize with the customer, working with them to try to resolve any issues. Ability to work independently and within a team environment. Ability to work within project timelines, establish priorities, and meet milestones and deliverables. Must be innovative, results/detail-oriented, and a team player. Demonstrates a high level of integrity and ethics; makes sound decisions in a dynamic and fast-paced business environment. Education and Preferred Skills: High School diploma or equivalent experience required. 1-2 years of customer service or related experience preferred. Experience with Microsoft Office, strong Excel skills required. Experience with Five9 and Salesforce is a plus.
    $30k-39k yearly est. 1d ago
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  • Customer Service Specialist

    Crown Solutions 4.0company rating

    Customer service agent job in Belfast, ME

    Contract Opportunity - Belfast, Maine About the Role Crown Solutions is offering an exciting contract opportunity for motivated recent graduates. This role is designed for individuals eager to gain professional experience in a dynamic environment. Contract Details Duration: 6 months (extendible up to 1 year) Start Date: Immediate Location: Belfast, Maine Must be a U.S. citizen Eligibility Any Graduate Knowledge of U.S. Healthcare is a plus, but not mandatory Responsibilities Assist in daily operations and project tasks Collaborate with team members to meet project goals Conduct research, prepare documentation, and support client communications Participate in training and skill development sessions Qualifications Strong communication and organizational skills Ability to adapt quickly and work in a fast-paced setting Eagerness to learn and contribute to team success Basic proficiency in Microsoft Office Suite Benefits Competitive contract compensation Opportunity to gain valuable industry experience Potential for contract extension up to 1 year Professional development and mentorship opportunities How to Apply Interested candidates should submit: Resume Cover letter highlighting academic achievements and career goals Send applications to: ***************************
    $31k-39k yearly est. 5d ago
  • Customer Service Specialist

    Bangor Savings Bank 3.8company rating

    Customer service agent job in Hampden, ME

    FUNCTION: Be part of a team seeking to provide the world's best customer experience. Help customers and contribute to the sales growth of the bank by identifying financial needs, processing transactions efficiently, and offering appropriate products or services. Grow consumer and business relationships while serving as a trusted advisor. Handle complex transactions, engage in risk-related inquiries and assume responsibility in the absence of management. ACCOUNTABILITIES Customer Experience: Personalize experiences and be genuinely helpful by demonstrating the "You Matter More" experience and exhibiting our core values: * Integrity * Respect * Responsibility * Excellence * Teamwork * Diversity * Independence * Commitment to Maine Leadership: Participate actively in team meetings to help create a motivational environment. Engage in team trainings and help with operational duties. Customer Interactions: Engage with customers in a dynamic environment by actively listening and encouraging ongoing conversation to uncover opportunities to deepen customer relationships. * Embrace the Bank's sales and coaching process and complete action plans to meet individual and team goals * Maintain current knowledge of features and benefits of all products, services and digital solutions * Recognize customer needs and refer to business partners accordingly * Process transactions accurately, efficiently and in compliance with policies, procedures, and performance standards * Perform proactive outbound calls to onboard new customers and/or perform relationship reviews * Follow account opening procedures including set-up, maintenance and documentation standards * Identify and offer consumer loans that meet the borrower's financial goals * Demonstrate basic knowledge to uncover business needs, expand relationships and recommend solutions Operations: Understand the Bank's operational and risk management policies and procedures through required learning and testing. Ensure that the Bank is in compliance with local, state and federal regulations. * Identify suspicious/fraudulent activity, unusual cash activity and identify theft red flags * Maintain and understand the importance of customer privacy and confidentiality * Assist with operations of branch, including cash and vault management and teller training General: Conform to standards for punctuality, attendance and professionalism per the Employee Handbook. May travel or relocate to other branches, change schedule and perform other duties as needed. Knowledge/Skills/Experience requirements: * High school diploma or equivalent * Customer service, sales experience, and/or cash handling experience helpful * Adeptly and efficiently navigates technology such as Windows based programs, and Microsoft Office Applications (Word, Excel). Comfortable using, advising on, and engaging customers in digital and other self-service technology (iPhones, Androids, etc.) Physical demands/conditions requirements: * General office environment/general office equipment * May be required to move bags of coin short distances. Moderate lifting (up to 50 lbs.) required. * EQUIPMENT USED * General office equipment External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.
    $30k-35k yearly est. Auto-Apply 14d ago
  • Care Coordinator

    Clarvida

    Customer service agent job in Bangor, ME

    at Clarvida - Maine Care Coordinator Employment Type: Full-time Salary: $52,000/year About the Role Clarvida is seeking a Care Coordinator to provide Targeted Case Management (TCM) and Behavioral Health Home (BHH) services to children and adults with behavioral or mental health diagnoses. In this role, you will meet with clients and families in their homes to assess strengths and emotional, behavioral, and physical needs, develop individualized treatment plans, and connect clients with appropriate community-based resources. You will engage clients and families regularly to support progress toward goals and collaborate with educational, vocational, medical, and behavioral health providers to deliver coordinated, wraparound services. Responsibilities ● Provide Targeted Case Management (TCM) and Behavioral Health Home (BHH) services ● Meet with clients and families in home and community settings ● Assess client strengths, needs, and barriers to care ● Develop and maintain individualized treatment and service plans ● Link clients to community-based resources and supports ● Coordinate care with medical, behavioral health, educational, and vocational providers ● Engage clients and families regularly to support progress and outcomes ● Maintain accurate, timely, and compliant documentation Requirements ● Bachelor's Degree in any field ● Ability to work independently in the community while collaborating with a multidisciplinary team ● Strong communication, organizational, and documentation skills ● Valid Driver's License and active automobile insurance Compensation & BenefitsFull-Time Employees ● Salary of $53,000/year ● $750 stay-on bonus ● Opportunity for incentive-based earnings up to $10,000 annually ● Flexible schedule ● Paid vacation days that increase with tenure ● Separate sick leave that rolls over annually ● Up to 10 paid holidays* ● Medical, dental, and vision insurance plan options ● DailyPay - access earned wages without waiting for payday* ● Training, development, and continuing education credits for licensure requirements All Employees ● 401(k) ● Free licensure supervision ● Employee Assistance Program ● Pet insurance ● National discounts on shopping, travel, Verizon, and entertainment ● Mileage reimbursement* ● Cell phone stipend* *Benefit availability may vary by position, state, or county. Employment Type Full-time How to Apply If you are passionate about coordinating care, supporting individuals and families, and connecting clients to meaningful community resources, we encourage you to apply for the Care Coordinator role with Clarvida. Learn more: ****************************************** See other opportunities: ************************************ Equal Opportunity Statement Clarvida is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic. Keywords care coordinator Maine, behavioral health care coordinator, targeted case management Maine, behavioral health home Maine, community-based mental health jobs, Clarvida careers
    $52k-53k yearly Auto-Apply 60d+ ago
  • Passenger Service Agent

    G2 Secure Staff 4.6company rating

    Customer service agent job in Bangor, ME

    Meet and greet customers with tickets. Provide assistance to passengers as requested or required. Monitors ticket counter & Self Service Check-in queue activity. Assist with the ticketing and boarding process, gates, and baggage service. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous Customer Service experience preferred 4. Must be 18 years of age or older. 5. Must have a working telephone number for contact. 6. Must have reliable telephone and transportation. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of situations, client representatives, employees and the public. 3. Ability to communicate clearly and concisely in verbal and written communication. 4. Must be able to read, write, understand and carry out instructions in English. 5. Must be able to stand/walk in terminal area throughout the scheduled shift. 6. Must be able to consistently push, pull and lift 50 to 70 lbs. 7. Must be able to carry oversized bags (ski bags, snow board bags, boot bags, etc.) 100 to 125 yards. 8. Must pass pre-employment and random drug tests. 9. Must complete a criminal background check. 10. Must meet necessary requirements to obtain a security sensitive identification badge. 11. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Greet passengers, clients and airline personnel in a courteous and professional manner. 2. Reads and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) from reference documents. 3. Provide general information to passengers, give directions and flight information. 4. Provide special services (courtesy chairs/bag carts) as required. 5. Direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize. 6. Summon the security supervisor and refer difficult or uncooperative passengers to security. 7. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 8. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. 9. Attend meetings and inservices as required. 10. Utilize appropriate communications channels and maintain records, reports and files as required. 11. Must be in proper uniform or business attire as directed by company officials. 12. Identification badges must always be visible. 13. Adhere to company policies and procedures and participate in achievement of company objectives. 14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 15. Perform other duties as requested.
    $23k-27k yearly est. 60d+ ago
  • Customer Service Specialist - ME

    XACT 3.1company rating

    Customer service agent job in Bangor, ME

    Job Description . We are looking for energetic individuals who have an interest in providing our clients' customers with excellent customer service support from your secure home office. We have both part time and full time positions available. We aim to delight every customer every day. As a Customer Care Representative, you'll play a key role in helping customers achieve their goals-whether it's finding the perfect product, resolving an issue, or ensuring a smooth order process. You'll use your empathy, resourcefulness, and problem-solving skills to deliver exceptional service that leaves a lasting impression. If you thrive on making customers successful and are motivated to turn challenges into wins, we'd love to hear from you. XACT@Home is only available in AL, FL, GA, ME, MD, MS, NC, PA, VA, TX currently. Please check back later for availability in your state. What You'll Do: ● Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between ● Use active listening and genuine curiosity to understand customers' needs and challenges, and then recommend solutions that exceed expectations ● Approach customer interactions with a "How can I make this easy for the customer?" mindset, removing the burden of extra work from the customer and inspiring confidence ● Communicate clearly with other departments to ensure timely order processing and delivery ● Meet established performance metrics and continually set goals for professional growth ● Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient ● Identify opportunities to enhance the customer experience through thoughtful upselling, cross-selling, or problem-solving ● Stay informed on product offerings, promotions, and industry trends so you can offer the best guidance to our customers ● Contribute to projects and other tasks as needed to support company growth Who You Are: ● Someone who truly gets excited about making customers happy through understanding and solving their problems ● A problem-solver who is motivated to find solutions and create positive outcomes ● A great communicator who can connect, empathize, and build trust with customers ● A great listener who can connect with customers and understand their needs ● Organized and detail-oriented, ensuring every customer's request is handled effectively ● Energetic, adaptable, and excited to learn and grow in a fast-paced environment What You Bring: ● High school diploma or equivalent; some college coursework is a plus ● Prior customer service experience is ideal, but we're happy to train the right candidate ● Strong communication, interpersonal, and decision-making skills ● A proactive, positive attitude with a focus on solutions and customer satisfaction ● Ability to multitask and prioritize in a fast-paced environment ● Comfort with technology: experience with Google Workspace and CRM systems is a bonus ● Ability to type at a minimum 40 WPM Why Join Us? At XACT you'll have the chance to directly impact customers' success and be part of a team that values collaboration, growth, and great service. You'll help customers feel confident in their choices-and help them look like the hero of their organization. Requirements Physical Requirements: ● Ability to remain in a stationary position for prolonged periods while working at a computer ● Ability to communicate effectively with customers over the phone and via email or live chat ● Must be able to perform repetitive tasks, such as typing, with attention to detail Technical Requirements: ● High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed ● Dedicated home office space, which is free from distraction and with a door that can be closed and locked. We will ask you to provide a picture of this space. Your workspace must be a dedicated working environment that is used exclusively by you ● A personal desktop computer running Windows 10 or higher, with 8 GB of RAM (Windows 11 must have a Core i3 processor, or better; Windows 10 must have Dual Core Processor 2.0 GHz, or better). Laptops are not eligible for the work-at-home agent program ● A 19″ flat panel monitor (minimum), multiple displays recommended and preferred ● A webcam, for training, compliance and collaboration purposes ● A wired network connection (wireless is not permitted) ● An approved-brand USB headset for VOIP ● A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have iOS 15 or greater, or Android OS 11 or greater. Apple or Samsung brand preferred Benefits Everyone needs time to relax and enjoy life - and at XACT, we're firm believers in work-life balance. Our paid time off (PTO) program allows team members to earn time they can use to unwind and enjoy life outside of work. Although we're open 24 hours a day, we believe in flexible scheduling that integrates work into your life - not the other way around. Set schedules, split shifts, and on-demand shift availability are just a few of the options we offer. Full-time team members are eligible to join our company group plan through United Healthcare, once eligibility requirements are met. Smile confidently! XACT offers dental insurance through Sun Life to eligible team members. With both low- and high-benefit plan options, you'll find one that fits your needs and makes you grin. We see you, too! We proudly offer VSP vision insurance to eligible team members. With strong coverage and savings on glasses and contacts, it's easy to see the value. In addition to standard insurance options, we also provide supplemental products through Allstate - including accident, disability, and other coverage choices. Relax - it's expected. We're happy to provide safe, comfortable working environments designed with your well-being in mind. Our call centers feature employee lounges, quiet spaces, and cozy places to work. We're just one big family here, so pull up a seat and join in. As a team member - not an independent contractor - you can count on us for support. Whether you're working in our contact centers or from your home office, we'll equip you with the tools, technology, and 24×7 support you need to succeed.
    $26k-32k yearly est. 10d ago
  • Customer Service Representative

    One Stop Home Repair 3.9company rating

    Customer service agent job in Orono, ME

    Job Description Job Posting: Call Taker-Customer Relationship Specialist Company: One Stop Home Repair Position Type: Full-Time About the Role We are seeking a friendly and professional Call Taker (CRS) to be the first point of contact for our customers. You will answer calls, secure jobs, set clear expectations, and provide clean, accurate information for dispatch. Your goal is to build trust with customers while supporting efficient operations. Responsibilities Answer incoming calls with professionalism and a customer-first attitude. Gather and record accurate job details (time, scope, address, customer needs). Set clear and realistic expectations with customers regarding services and scheduling. Identify and suggest upsell opportunities to increase revenue. Provide dispatchers with complete and accurate job notes for smooth handoffs. Desired Skills & Qualities Excellent communication and active listening skills. Strong customer service mindset-friendly, empathetic, and professional. Ability to multitask and stay organized in a fast-paced environment. Confidence in building value and trust with customers. Previous customer service and call-taking experience is a must. Growth & Development We offer a clear performance scale for growth, with metrics tied to call conversion, upselling, and quality of information provided to dispatch. You'll have the opportunity to move from Entry Level (0.25) to Expert (0.45) by consistently closing calls, building customer trust, and supporting dispatch efficiency. Benefits Competitive pay based on experience and performance. PTO, ESOP Shares, 401K with 3% match #hc200096
    $28k-34k yearly est. 14d ago
  • Customer Service Rep(03000) - 496 Stillwater Ave

    Domino's Franchise

    Customer service agent job in Old Town, ME

    Now Hiring Customer Service Reps! Great things are happening at Domino's, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world AND in every neighborhood! You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible. You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and fast paced environment. Domino's takes care of their employees, it is a fact that we promote fro within and 99% of our current franchise owners started out as CSRs, Delivery Experts, or Assistant Managers! What are you waiting for? Apply Now! Additional info Minimum Age 16+ years Positive Personality Customer Service Oriented Clear, Energetic Voice Job Benefits Flexible schedules Paid training Advancement opportunities Additional Information All your information will be kept confidential according to EEO guidelines.
    $29k-36k yearly est. 16d ago
  • Customer Service Rep / Pizza Maker

    Team Prior Dba Domino's

    Customer service agent job in Bangor, ME

    Great things are happening at Domino's, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world AND in every neighborhood! You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible. You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and fast paced environment. Domino's takes care of their employees, it is a fact that we promote fro within and 99% of our current franchise owners started out as CSRs, Delivery Experts, or Assistant Managers! What are you waiting for? Apply Now! Job Benefits Flexible schedules Paid training Advancement opportunities Meal discounts
    $29k-36k yearly est. 60d+ ago
  • Customer Service Representative

    Jc Auto Body, Powered By VIVE

    Customer service agent job in Bangor, ME

    Job DescriptionAre you highly motivated, detailed, reliable, and customer service-focused? Are you looking for a company that values PEOPLE and PROCESS while working alongside those with a PASSION for auto repair? This is your opportunity! If you are tired of mediocre jobs, allow us to take you out of the average and put you into the future of the collision repair business. Each teammate is a valued part of the repair process. We support each team member with the training and technology needed to succeed. This position is one of the most important! We are in the people business; we just happen to fix cars. What's in it for you? Medical, Dental, and Vision insurance options for you and your family (this includes domestic partners) $50,000 employer-paid life insurance policy 401K plan with an employer match Employee Assistance Program includes confidential assistance in the following areas Counseling from relationships to stress and substance abuse Work/Life benefits, including personal, financial, and legal issues Self-Help benefits Peak performance coaching Lifestyle saving benefits for wellness, shopping, travel Personal development and training Heath savings account to assist with medical bills Paid time off to promote work-life balance, including 8 paid holidays, including Black Friday, and get your Birthday as a floating holiday! Growth opportunities within our company The specific pay rate/salary offered to a candidate may be influenced by several factors including experience, education, specialized certifications from OEMs, and where the job is located. The Customer Service Representative is responsible for providing exceptional customer service in person and over the phone. Keeping our customers informed throughout their repair is of the utmost importance. Additionally responsible for light accounts receivable, administrative duties, and assisting with the shop's day-to-day operations. Job Requirements: Receptionist duties, light bookkeeping/accounting work Welcome visitors by greeting them Answer questions and refer customers to the appropriate person Schedule customer appointments Determine customer needs in a calm and professional manner Input customer information into computer software efficiently and accurately Answer incoming phone calls in a timely and polite manner, clearly determine the purpose of the call, and answer/forward all the customers' questions and/or concerns Outbound calls to update customers about repairs status and call insurance companies to follow up on the status and payments Consistently check, sort, and forward e-mails Maintain a safe and clean reception area Create and manage both digital and hard copy filing systems for all insurance partners Perform other clerical work such as filing, photocopying, transcribing, faxing Take memos, maintain files, organize documents, etc. Accounting duties include accounts receivables, entering customer payments Manage inventory of office supplies and reorder when necessary Provide administrative support to the collision consultants and accountant Skills, Qualifications & Requirements: Must be at least 18 years of age Ability to perform in a fast-paced, sometimes stressful, and high-volume environment Proficiency in Microsoft Office Suite Professional attitude and appearance Trustworthy, high degree of integrity Excellent written and verbal communication skills Ability to be resourceful and proactive when issues arise Ability to remain calm under pressure Excellent organizational skills Multitasking and time-management skills, with the ability to prioritize tasks Excellent customer service attitude We are an equal opportunity employer and consider all qualified applicants equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
    $29k-36k yearly est. 8d ago
  • Customer Service Representative

    Alamo Iron Works 4.0company rating

    Customer service agent job in Skowhegan, ME

    Motivation to become successful in a long term career. Excellent Customer Handling and Telephone Skills. Professional personal appearance, Outgoing and Positive Attitude. Ability to read English and comprehend instructions and information, both in verbal and written format. Ability to work well with others. Must have valid driver's license and acceptable Motor Vehicle Record. Must be computer proficient in all aspects. Ability to work with minimal supervision.
    $29k-34k yearly est. 1d ago
  • Customer Service Representative

    Hpfairfieldcareercenter

    Customer service agent job in Skowhegan, ME

    Motivation to become successful in a long term career. Excellent Customer Handling and Telephone Skills. Professional personal appearance, Outgoing and Positive Attitude. Ability to read English and comprehend instructions and information, both in verbal and written format. Ability to work well with others. Must have valid driver's license and acceptable Motor Vehicle Record. Must be computer proficient in all aspects. Ability to work with minimal supervision.
    $29k-36k yearly est. 1d ago
  • Customer Service Representative

    Wausau Equipment Company, Inc.

    Customer service agent job in Skowhegan, ME

    Motivation to become successful in a long term career. Excellent Customer Handling and Telephone Skills. Professional personal appearance, Outgoing and Positive Attitude. Ability to read English and comprehend instructions and information, both in verbal and written format. Ability to work well with others. Must have valid driver's license and acceptable Motor Vehicle Record. Must be computer proficient in all aspects. Ability to work with minimal supervision.
    $29k-36k yearly est. 1d ago
  • Customer Service Representative

    Alamogroupcareercenter

    Customer service agent job in Skowhegan, ME

    Motivation to become successful in a long term career. Excellent Customer Handling and Telephone Skills. Professional personal appearance, Outgoing and Positive Attitude. Ability to read English and comprehend instructions and information, both in verbal and written format. Ability to work well with others. Must have valid driver's license and acceptable Motor Vehicle Record. Must be computer proficient in all aspects. Ability to work with minimal supervision.
    $29k-36k yearly est. 1d ago
  • Customer Service Representative

    Bush Hog, Inc. 4.3company rating

    Customer service agent job in Skowhegan, ME

    Motivation to become successful in a long term career. Excellent Customer Handling and Telephone Skills. Professional personal appearance, Outgoing and Positive Attitude. Ability to read English and comprehend instructions and information, both in verbal and written format. Ability to work well with others. Must have valid driver's license and acceptable Motor Vehicle Record. Must be computer proficient in all aspects. Ability to work with minimal supervision.
    $28k-34k yearly est. 1d ago
  • Customer Service Representative

    Tenco Services 3.2company rating

    Customer service agent job in Skowhegan, ME

    Motivation to become successful in a long term career. Excellent Customer Handling and Telephone Skills. Professional personal appearance, Outgoing and Positive Attitude. Ability to read English and comprehend instructions and information, both in verbal and written format. Ability to work well with others. Must have valid driver's license and acceptable Motor Vehicle Record. Must be computer proficient in all aspects. Ability to work with minimal supervision.
    $28k-34k yearly est. 1d ago
  • Call Center Specialist (banking)

    Ccg Business Solutions 4.2company rating

    Customer service agent job in Belfast, ME

    CCG Talent Management is a business solutions company. We provide business consulting and talent placement services. Our team understands the principles of connecting purpose to business and career placement. A client of CCG is currently seeking Call Center Specialist (banking) for 1st shift (7) Job Description This role is based in Belfast, ME 04915, USA and involves connecting clients with the broad range of financial solutions that to help them achieve their financial goals. This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs. Key Responsibilities: Build and deepen client relationships by identifying financial needs and recommending suitable products, services, and solutions. Respond to customer inquiries and concerns, providing customized solutions. Sell and fulfill banking products such as checking and savings accounts, credit cards, Certificates of Deposit (CDs), Individual Retirement Accounts (IRAs), and loans. Identify client needs for specialized sales functions and refer to partners (Merrill, Lending, & Small Business). Quote rates, terms, and programs for banking solutions. Manage risk in every business, product, and service transaction by leveraging available tools. Qualifications Required Qualifications: Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections Comfortable receiving ongoing performance feedback and coaching Comfortable with ongoing change and learning new technology/processes Minimum of at least an intermediate level of proficiency with computers Self-motivated with excellent organizational skills Strong decision-making and problem-solving skills Desired Qualifications: Experience in the banking/financial industry Experience working in a call center Experience in telephone sales Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Start Date: February 3, 2024 1st Shift Training 1st Shift Available After Training Additional Information Salary: USD $27.00 - $27.00 / hr All your information will be kept confidential according to EEO guidelines.
    $27-27 hourly 2d ago
  • Service Dispatcher for Service Department of Fuel Oil Company

    a e Robinson Oil Co

    Customer service agent job in Dover-Foxcroft, ME

    Service dispatcher Actively seeking service dispatcher. We are looking for a reliable service dispatcher to act as a communication point for emergency and non- emergency calls. In this job you will receive requests and transmit messages. The ideal candidate must be an excellent communicator and able to remain calm and composed, especially in emergency situations. Must be able to multi-task as well as take the appropriate action with little supervision. Responsibilities: Effectively manage large amounts of incoming phone calls Scheduling and dispatching service requests Learn complexities of an oil company Creating service orders for dispatching to technicians Identify and assess customers' needs to achieve utmost satisfaction Provide accurate, valid, and complete information for the customer and technician Handle complaints and provide appropriate solutions with follow-up to ensure satisfactory resolution Have geographic knowledge to appropriately dispatch technicians Communicate efficiently with technicians Be able to handle problem solving in a stressful situation Requirements: High school diploma Active listener with excellent communication skills General office experience Good organization and multitasking abilities Typing with experience in data entry Excellent communication and presentation skills Ability to multi-task, prioritize and manage time in a fast-paced environment Proven experience as a dispatcher or relevant position Positive attitude and be a team player Proven customer service experience Must be effective and professional in all methods of communication, telephone, email and in person
    $28k-34k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative

    One Stop Home Repair 3.9company rating

    Customer service agent job in Orono, ME

    Job Posting: Call Taker-Customer Relationship Specialist Company: One Stop Home Repair Position Type: Full-Time About the Role We are seeking a friendly and professional Call Taker (CRS) to be the first point of contact for our customers. You will answer calls, secure jobs, set clear expectations, and provide clean, accurate information for dispatch. Your goal is to build trust with customers while supporting efficient operations. Responsibilities Answer incoming calls with professionalism and a customer-first attitude. Gather and record accurate job details (time, scope, address, customer needs). Set clear and realistic expectations with customers regarding services and scheduling. Identify and suggest upsell opportunities to increase revenue. Provide dispatchers with complete and accurate job notes for smooth handoffs. Desired Skills & Qualities Excellent communication and active listening skills. Strong customer service mindset-friendly, empathetic, and professional. Ability to multitask and stay organized in a fast-paced environment. Confidence in building value and trust with customers. Previous customer service and call-taking experience is a must. Growth & Development We offer a clear performance scale for growth, with metrics tied to call conversion, upselling, and quality of information provided to dispatch. You'll have the opportunity to move from Entry Level (0.25) to Expert (0.45) by consistently closing calls, building customer trust, and supporting dispatch efficiency. Benefits Competitive pay based on experience and performance. PTO, ESOP Shares, 401K with 3% match
    $28k-34k yearly est. 60d+ ago
  • Customer Service Rep(03040) - 878 Stillwater Avenue

    Domino's Franchise

    Customer service agent job in Bangor, ME

    Now Hiring Customer Service Reps! Great things are happening at Domino's, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world AND in every neighborhood! You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible. You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and fast paced environment. Domino's takes care of their employees, it is a fact that we promote fro within and 99% of our current franchise owners started out as CSRs, Delivery Experts, or Assistant Managers! What are you waiting for? Apply Now! Additional info Minimum Age 16+ years Positive Personality Customer Service Oriented Clear, Energetic Voice Job Benefits Flexible schedules Paid training Advancement opportunities
    $29k-36k yearly est. 12d ago

Learn more about customer service agent jobs

How much does a customer service agent earn in Orono, ME?

The average customer service agent in Orono, ME earns between $27,000 and $36,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.

Average customer service agent salary in Orono, ME

$31,000

What are the biggest employers of Customer Service Agents in Orono, ME?

The biggest employers of Customer Service Agents in Orono, ME are:
  1. Piedmont Airlines
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