Technical Service Representative, New England East (NH, VT, MA, RI)
Customer service representative job in Williston, VT
As the Technical Service Representative, you will work independently to maximize MSO account retention, profitability and partnership. You will increase sales growth by identifying areas for expansion and improvement. Must be proficient using methods such as analyzing main metrics; coordinate with sales, accounting and marketing teams to develop and implement solutions; and coordinate with local, regional, national, and global sales teams to ensure sales goals are met and in compliance with best practices and regulations. Your territory will be New England East (NH, VT, MA, RI). You will report to the Senior Sales Manager.
Responsibilities
Communicate market changs.
Stay current on products, processes, and system upgrades (Continuous Learning).
Be a gatekeeper for installations, upgrades and national account mandates.
Account Management.
Communicate with the sales team about the product needs or product information.
Industry Knowledge
Qualifications
College Degree or 3+ years of equivalent work experience in a related field,.
Customer Service Experience
Accountability with experience and accurate follow up.
Work with all levels of team.
Manage technical customer service support.
Experience interpreting and responding to customer requests
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Auto-ApplyPeer Engagement Specialist
Customer service representative job in Plattsburgh, NY
is available upon request
La version de esta posicion esta disponible en
Español
si es requerida
BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our team!
Your role at BHSN:
As a Peer Support Specialist at BHSN, you will provide peer-delivered services with a rehabilitation and recovery focus in the setting that is most appropriate to the individual's recovery goal. Your care and compassion will bring understanding to the lives of the people we provide personalized services for in our community.
As a Peer Support Specialist supporting our Breakthrough II Housing Program, you will deliver peer-based services with a focus on rehabilitation and recovery in residential and community settings. Using your lived experience and strong interpersonal skills, you'll help individuals gain the tools and confidence to achieve personal goals and long-term housing stability.
Work Schedule: Monday - Friday, hours may vary but mostly days.
What your day might look like:
Provide peer-delivered Empowerment Services/Peer Supports to residents of the Breakthrough II Apartment Treatment and Community Residence programs, in alignment with New York State Adult Behavioral Health Home and Community-Based Services (HCBS) guidelines.
Deliver services across key domains, including advocacy, outreach and engagement, self-help tools, recovery supports, transitional supports, and pre-crisis/crisis supports.
Support residents in building independent living skills, self-advocacy, and connections to community resources.
Assist program participants in maintaining housing stability and progressing toward recovery goals.
Engage individuals in recovery-focused interventions, meeting established productivity standards.
Accompany residents to scheduled appointments and provide follow-up support, with flexibility to meet individual needs.
What we are looking for:
High school diploma or GED required.
Certification or provisional certification as an OMH-Certified Peer Specialist required.
Lived experience with mental health recovery and treatment is essential.
Ability to work a flexible schedule based on resident and program needs.
Valid NYS driver's license and reliable transportation required for local travel.
What's in it for you?
Generous benefits, including personalized health coverage, paid time off, and holiday pay
Working within our community, making a real impact, working alongside passionate colleagues
Accessible leadership team, coaching for your growth, and ample training opportunities
With BHSN University, we provide our team members with continuous learning, mentorship, and internal education opportunities to encourage our team to continue discovering and innovating
As a rapidly growing organization, there are endless opportunities to grow within the organization
Community discounts, loan forgiveness & more
BHSN is an Equal Opportunity Employer and supports Diversity, Equity, and Inclusion in its hiring and employment
practices so every team member can feel like they belong and be their authentic self. All applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status, or any other characteristic protected by law.
Auto-ApplyCustomer Support Representative
Customer service representative job in South Burlington, VT
The Consumer Support Representatitve will provide on going support to our sales force by conducting research, preparing reports, and handling information requests. Assist in several areas to maintain functioning work processes. Communicate and work with multiple areas of the organization including Sales Consutlants, customers, and leadership. Flexible to support changing priorities and needs.
About Us
At Cellular Sales, we believe our most important customers are those working on our team. That's why we are intentional about building a family- like culture, offer a competitive compensation package, defined career path, and an industry leading training and development program. We can't expect our people to provide their customers with an unparalleled experience if we don't provide the same for them.We are now the recognized market leader in mobile technology consulting and are relentless in our pursuit to set the bar even higher. Collaboration, innovation, and blazing trails is what we do. Winning is the result. Our people are the secret ingredient for our sustained success. We don't just want to hire people that need a job, we want people that desire to be a part of creating something that will having a lasting impact.
In this role you will
Accept, resolve and/or escalate customer calls and/or manage the documentation and follow up processes.
Accept, resolve and/or appropriately escalate Sales Representatives issues/complaints.
Coordinate and supply necessary documentation within online reporting trackers as needed.
Utilize internal systems to access and research customer accounts and history.
Confer with customers by telephone to provide information about products or services, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as follow up actions taken.
Consistently follow up to ensure that appropriate changes were made/actions were taken to resolve customers' problems.
Determine credits or charges for services rendered and collect payments or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
May review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
What we would like to see from you
Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
Oral Communication: Shaping and expressing ideas and information in an effective manner.
Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Required Education and Experience
High School diploma or equivalent required.
Preferred Education and Experience
Proficiency in Excel highly preferred.
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Knowledge
Clerical - Knowledge of administrative, clerical procedures, systems such as managing files and records, designing forms and other office procedures and terminology.
English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Skills
Active Listening - Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation - Actively looking for ways to help people.
Coordination - Adjusting actions in relation to others' actions.
Time Management - Managing one's own time.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Monitoring - Monitoring/Assessing performance of oneself to make improvements or take corrective action.
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts or otherwise negotiating with others.
Dealing with Multiple Personality Types- Possessing the personal decorum and professionalism to frequently deal with unpleasant, angry or discourteous individuals.
Abilities
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands.
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly.
Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Importance of Being Exact and Accurate - The ability to be very exact or highly accurate in performing daily duties.
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Classification, Compensation & Benefits
The classification is Non-Exempt.Your pay will be based on your skills and experience $20-$25 (
hourly + commission
) - talk with your Talent Acquisition Partner to learn more! Cellular Sales offers the following benefits: medical, dental, vision, 401(k), sick days, short-term disability, long-term disability, flexible savings accounts, paid holidays, and life insurance.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Customer Service Representative
Customer service representative job in South Burlington, VT
Benefits:
Employee discounts
Opportunity for advancement
Paid time off
Training & development
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $20.00 - $24.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyCashier/Store CSR
Customer service representative job in Williston, VT
Job Description
???? Now Hiring! Part-Time Cashier - Sandri Williston Store ????
???? Pay: $17.50 - $18.00/hour (based on experience) ???? Schedule: Part-Time - Weekend availability required
Looking for a part-time job where you can stay active, help people, and be part of a locally-owned company with real growth potential? Join the team at Sandri's Williston store! We're hiring a Cashier/Customer Service Associate who enjoys working with the public and thrives in a fast-paced environment.
???? Who We Are:
Sandri Energy is a family-owned company based in Greenfield, Massachusetts, with convenience store locations throughout Vermont, New Hampshire, and Massachusetts. We pride ourselves on maintaining clean, safe, and friendly stores-and treating our employees with respect and appreciation.
???? What You'll Be Doing:
Greet customers with a smile and provide excellent service
Accurately process transactions and handle cash, cards, and lottery sales
Check IDs for alcohol and tobacco purchases
Clean and maintain the store (floors, restrooms, counters, and exterior)
Restock shelves and coolers, rotate inventory, and assist with deliveries
Follow safety and store security procedures
Assist with coffee or light food prep, depending on store needs
???? Physical Requirements:
Stand and walk throughout your shift
Regularly lift and carry up to 20 lbs, and occasionally up to 40 lbs
Reach, bend, kneel, and climb ladders or step stools
Work briefly in coolers/freezers while restocking
Use cleaning tools and supplies
???? Who We're Looking For:
Dependable and punctual with weekend availability
Friendly, helpful, and customer-service focused
Accurate with transactions and detail-oriented
Comfortable working independently and as part of a team
Prior retail or cashier experience is a plus but not required
???? Why Work at Sandri?
???? Uniforms Provided
???? Competitive Pay: $17.50-$18.00/hour (based on experience)
???? Part-Time Benefits: Paid sick leave and 401(k) with company match
???? Advancement Opportunities - We promote from within!
???? How to Apply:
Interested applicants may apply online or fill out an application in person at the store, located at 2939 St. George Road, Williston, VT 05495.
Call Center representative Williston, VT
Customer service representative job in Williston, VT
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Call Center representative at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members t.hey serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions. Here are the details on this position
Your role in our mission
* Demonstrated strong verbal and written communication skills
* Proven customer service orientation with the ability to support diverse needs
* Technical proficiency and the ability to learn new systems quickly
* Strong problem-solving skills with the ability to multitask in a fast-paced environment
* Consistent reliability and dependability in attendance and performance
What we're looking for
* Strong communication skills
* Effective active listening abilities
* Demonstrated positivity and empathy in interactions
* Adaptability and flexibility in dynamic environments
* Consistent reliability and dependability
What you should expect in this role
Onsite Williston, VT
8:30-5 Monday through Friday
#LI-ONLINE
#LI-LS2
The pay range for this position is $33,500.00 - $47,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Bilingual Call Center Representative
Customer service representative job in Burlington, VT
Description & Requirements Join Maximus as a Bilingual Call Center Representative, where you'll help callers get the information and support they need with patience, clarity, and care. You'll guide consumers, document their inquiries, and connect them with the right resources all while using your language skills to make their experience easier. Be part of a team that values growth, collaboration, and making a real difference.
Why Maximus?
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Competitive Compensation - Quarterly bonuses based on performance included!
Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
- Complete associated tasks according to the established guidelines.
- Track and document all inquiries using the applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.
- Fluency in languages (English and Spanish)
- Six months of customer service experience
- Excellent soft phone skills
- Good computer navigation skills
- A quiet and distraction free work area
#LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
16.50
Maximum Salary
$
16.50
Easy ApplyRelationship Banking Representative
Customer service representative job in Burlington, VT
Job Description
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
A Relationship Banking Representative is responsible to deliver a positive customer experience to current and prospective bank customers. The person in this position will routinely move between the customer service desk and teller area, as needed. A Relationship Banking Representative must be able to adapt well in the workplace to service the varying customer needs while adhering to bank policies and procedures. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player.
Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism
Determine customer needs, explain and sell products and services
Actively participate in lobby management, greeting customers and proactively taking ownership of the customer's in-branch experience
Telephone customers to schedule sales appointments and promote products suitable to the customer's needs
Participate in branch prospecting efforts and sales initiatives
Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
Serve as a liaison between customer and operational areas
Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines
Ability to understand directions and adhere to established policy and procedures
Able to remain focused and organized to successfully complete responsibilities
Actively participate in branch meetings and training to enhance knowledge and development of skills
Other related duties as assigned or directed
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.
May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels
Qualifications
Education, Training and Skills Requirements:
High School Diploma or GED required
Excellent interpersonal and communication skills
Accurate and proficient math skills
Documentation skills with attention to detail
Clear thinking and ability to remain focused
Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence
Internal product knowledge and teller training (provided after hire)
Experience/Other:
Two (2) years of customer service and/or banking normally required
All applicants must be 18 years of age or older.
Treasury and Business Services Officer II
Customer service representative job in Burlington, VT
We are looking for a Treasury & Business Services Officer II to join our Retail team in Chittenden County.
The Treasury & Business Services (TBS) Officer II is responsible for effectively selling the Bank's depository and treasury management services to existing and prospective clients, either in conjunction with Relationship Managers or on an individual basis, achieving deposit and fee income goals. This person will also focus on customer retention efforts by providing a superior level of relationship management and customer service.
The TBS Officer II will be expected to prepare sales presentations, explain services offered, and recommend services which would benefit clients. They identify opportunities to cross-sell other products and services. The TBS officer II will continuously keep track of market data and intel, and communicate it regularly with team members, business partners, and management. They will continue their own learning and development within the treasury space and disseminate the information to their team.
Requirements
Achieve/exceed key objectives and goals in business development, client retention, deposit growth, portfolio quality, fee income, cross sales, referrals, client satisfaction, and knowledge of comprehensive treasury and cash management solutions.
Call on new and existing commercial and municipal clients to develop and close treasury and cash management sales business.
Develop and present treasury management sales proposals and pricing proformas for prospective and existing clients to further develop and strengthen business relationships.
Conduct annual treasury and cash management reviews and risk assessments for top tier commercial and municipal clients.
Maintain up to date and thorough knowledge of treasury sales programs, products, and services, as well as applicable federal and state regulatory and compliance requirements.
Serve as the internal Bank expert treasury management products, services, and trends and delivers internal presentations to team and management
Actively participates in sales meetings, joint call planning and prospect development, in partnership with region's commercial lending, wealth management and branch calling officers.
Prepare contracts and implementation documentation, in accordance with all account opening, account ownership verification and cash management services set-up processes; reviews and checks documents for completeness, accuracy and conformance with applicable rules/regulations and procedural requirements.
Provides an exceptional level of quality service for internal and external customers.
Adheres to and upholds all written policies and procedures of the Bank, including BSA/CIP and OFAC monitoring and reporting, security, operation, and personnel policies
Location: This is a hybrid role based out of Burlington, Vermont.
What You Bring
Bachelor's degree, or equivalent work experience
10 or more years of sales experience in the commercial banking industry
Expert sales and new business development skills
Excellent customer service/relations skills
History of meeting and exceeding deposit and revenue goals
CTP strongly preferred
Proven ability to develop and maintain open, professional, positive, and productive relationships; demonstrate cooperative behavior with management, business partners, customers, and coworkers, and work effectively as a team member.
Strong ability to maintain and manage personal composure when confronted with a difficult situation and/or customer, with the ability to provide information, data, advice, and solutions, as well as gain trust and respect.
Excellent listening, verbal, written and business communication skills, delivered in person, via phone or email, including effective questioning strategies, and negotiations skills.
Demonstrated organizational and time management skills with the ability to effectively multitask, complete assignments and meet deadlines in a timely manner.
Ability to work independently, under limited direction/supervision, exercising independent judgment, referencing available resources, and demonstrating a high level of accuracy and attention to detail.
Advanced PC experience using MS Office products (Word, Excel, Outlook, Adobe), with the ability to adapt to learn and support new products and technologies quickly.
Must maintain confidentiality and privacy
Professional appearance; grooming and dress consistent with MB appearance policy
If you are interested in the role and do not meet 100% of the requirements, we are still interested in hearing from you!
Why Mascoma Bank?
Strong culture of belonging with a team that values creativity, new perspectives, and innovation.
Community first minded. We care about our employees and the communities we serve.
Competitive compensation.
Flexible work environment with onsite, remote and hybrid opportunities.
Career development and internal career mentorship.
Comprehensive health care, dental care, and vision.
401(K) Program: 4% safe harbor employer match on top of 5% non-elective contributions following one year of service.
Generous PTO starting at 22 days per year, not including 11 paid holidays and 16 hrs. of Volunteer Time Off.
Tuition Reimbursement.
Student Loan Paydown and so much more!
Background and Credit Check
As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.
Please note: Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case-by-case basis, considering their relevance to the role and any regulatory requirements.
Our Commitment to Belonging!
The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.
Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request reasonable accommodations, please contact ***********************.
Mascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D/V.
Salary Description $82,237 - $106,908
Fulfillment & Logistics Representative
Customer service representative job in Middlebury, VT
Full-time Description
Vermont Cider Company, LLC, a renowned beverage producer based in Middlebury, VT, and the creator of Woodchuck Hard Cider, is seeking a dynamic and organized Fulfillment & Logistics Representative to join our team. This role offers an exciting opportunity to contribute to a leading company in the beverage industry by ensuring efficient order fulfillment and excellent customer service. If you thrive in a fast-paced environment, possess strong multitasking and communication skills, and enjoy working collaboratively, we encourage you to apply.
Responsibilities include, but are not limited to, providing support our customers via telephone and email, inventory tracking, ensuring the smooth flow of orders, shipments, and processing invoices, along with other misc. tasks. The successful candidate will also work closely with other departments as needed.
Requirements
Skills and Qualifications:
High school diploma or equivalent required. A strong commitment to Customer Service, supporting a fast-paced manufacturing/logistics environment, proven skills are essential in the Microsoft Office Suite, most importantly Microsoft Excel, problem solving, and handling challenging situations. Candidate will need to be a team player with exceptional multitasking and problem-solving skills as well as working independently.
Vermont Cider Company offers a comprehensive benefit package including medical, dental, vision, life & accidental insurance, 401k with employer match, paid time off, paid parental leave, annual bonus plan and more!
About Vermont Cider Company
We reinvigorated American hard cider in 1991 and continue to lead the category through our commitment to crafting innovative and refreshing hard ciders. Vermont Cider Co. crafts a variety of ciders for a variety of consumers. Our portfolio is as diverse as our fans. There's iconic Woodchuck, fruit-forward Wyder's and most recently Vermont Cider Co. introduced Day Chaser, a spirit based ready-to-drink canned cocktail with a variety of styles featuring real tequila and real vodka. For additional information please visit ******************
Vermont Cider Company is an equal opportunity employer and welcomes applications from all qualified individuals. Employment is subject to verification of background investigation.
Salary Description $22 to $26 per hour depending on experience
Representative II, Customer Service Operations
Customer service representative job in Montpelier, VT
**What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
**_Responsibilities_**
+ Offer professional and timely service as a representative of Cardinal Health at-Home
+ Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
+ Provide problem resolution for order issues in a timely manner
**_Qualifications_**
+ High School diploma, GED or equivalent, or equivalent work experience, preferred
+ 2-4 years' experience in Customer Service preferred
+ Prior computer experience using Microsoft Office systems required
+ Team-oriented mindset
+ Demonstrate a passion for healthcare
+ Strong organizational skills and attention to detail
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance, including usage of SOP's and written instructions.
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
+ Demonstrate excellent communication skills
+ Must be able to multitask in a fast-paced environment
+ Must maintain a distraction free workspace.
**Anticipated hourly range:** $15.00 to $22.57 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/31/2025 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Reservations Agent l Full-Time Year-Round
Customer service representative job in Warren, VT
Please note that this position is based in Warren, VT, and requires relocation for candidates that do not reside within commuting distance.
Warren, VT
Sugarbush Resort is a year-round destination, offering some of the best skiing and riding in the east, an award-winning ski school, mountain biking, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best winter yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.
BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?:
Our investment in each employee includes a comprehensive wellness initiative, unwavering commitment to safety, growth opportunities, and a wide variety of resort benefits. Employees get to take advantage of our 4000+ acre playground, including skiing, golf, mountain activities, health club membership, resort discounts, and more, so it's easy to share your enthusiasm for Sugarbush with our guests.
POSITION SUMMARY:
Sugarbush Resort is seeking a Reservation Agent to join our Sales department. Reservation Agents sell lodging and resort products, including but not limited to lodging packages, season passes, children's programs, and event tickets. Reservations Agents also act as the resort switchboard operator, answering general resort questions and directing calls accurately and efficiently. This is a full time year-round position.
RESPONSIBILITIES:
Act as the first line of communication to Sugarbush by answering the phone, selling lodging and resort products, and acting as a communication center for the resort.
Work with guests and effectively listen, understand, clarify needs, and communicate options or resolve concerns.
QUALIFICATIONS:
High School diploma required, BA or BS preferred.
Must be at least 18 years old.
Previous hospitality experience preferred.
Prior knowledge of SMS, RTP, and/or Inntopia is a plus.
Must be computer literate and comfortable working on multiple web and software-based applications.
Must be able to multi-task and use multiple systems simultaneously.
Must be able to handle all phone communications in a courteous and efficient manner.
Previous switchboard operations experience desirable.
Must be able to work weekends and holidays.
Sugarbush Resort is an Equal Opportunity Employer
An offer of employment may be contingent upon the results of a background, MVR, or criminal records check
Auto-ApplyCustomer Service Representative - Call Center (Berlin)
Customer service representative job in Berlin, VT
Description and Essential Functions
Responsible for customer service to Broker Services clients:
Answers phone calls and books rides in accordance with demand response programs, including Medicaid NEMT, 5310 Grant Program, and general public demand response
Responds to inquiries from the general public
Supports and assists Broker Services department staff as required
Assists the Broker Services Manager with volunteer driver coordination and scheduling as needed
Performs other duties as assigned
Qualifications
Education and/or Experience: High school diploma or equivalent, and two (2) years of experience in customer service required,
previous experience in a call-center environment a plus.
Essential Job Skills and Abilities: Ability to work in a team and communicate effectively with a diverse population; remain calm in stressful situations, work effectively in an environment with multiple competing priorities.Ability to sit for long periods of time and work at a computer and answer frequent phone calls is required. Occasional lifting of up to 15 lbs., climbing stairs, and standing. Must be able to perform the essential functions of the job with or without reasonable accommodations. Proficiency in Microsoft Office Suite, Google products, and RouteMatch software. Strong verbal communication, ability to multi-task, attention to detail, flexibility, and the ability to maintain confidentiality inclusive of HIPAA requirements, are required.
Wage: Starting wage is $24.10 per hour.
Time Off: 8.67 hours of paid time off accrued per pay period; equivalent to 5+ weeks off.
Schedule: This is an on-site position, non-exempt (eligible for overtime) and will work 7:30 am to 4:30 pm Monday - Friday.
Health: 92.5% paid health care coverage by GMT including medical, dental, vision, and prescription. 100% paid premiums for Short-Term Disability and Long-Term Disability by GMT.
Savings: GMT offers 457 Retirement Plans. After one year, employees who contribute of 3% will be matched by GMT at 5% and employees who contribute 5% will be matched by GMT at 7%.
This job description is not intended to be a complete statement of the position; it is intended merely to be a guide to the general work to be performed.
GMT is committed to providing a workplace that includes people of diverse backgrounds and fully utilizes their talents to achieve its mission. GMT believes that an inclusive and diverse workplace culture enhances the performance of our organization and our ability to fulfill the agency's mission.
GMT is an equal employment opportunities (EEO) employer to all employees and applicants for employment without regard to political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services. In addition to federal law requirements, GMT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Virtual Customer Service Professional
Customer service representative job in Montpelier, VT
Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour
depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available.
Skill Set Overview:
• Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a 1099 contractor from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
Additional Information
Inside Sales Representative
Customer service representative job in Richmond, VT
Do you enjoy selling, building deals, working with people to solve problems and creating new solutions? Milton CAT is looking for the right team members to invest in as they launch their careers with us. As an Inside Sales Representative, you'll gain exposure to all areas of the heavy equipment industry while working with team members located throughout our New England and New York dealership branches. You'll gain exposure not only within the construction industry but in agriculture, forestry, and logging with potential opportunities to advance as a specialist within these sectors.
Our inside sales program is perfect for those interested in starting their career within the heavy equipment industry. During your time in the program, you will learn about our company, products, parts, services, and processes. This is a dedicated 18 month program broken down into three sections. This position is designed to jump start your career with Milton CAT and prepare you for your long-term career with a leading Caterpillar Dealer.
Pay Rate: Starting pay is $22.60 per hour. Incremental increases of pay every 6 months with successful completion of program steps. This position is bonus eligible.
Responsibilities
Communicating with customers, making outbound calls to potential customers, and following up on leads.
Understanding customers' needs and identifying sales opportunities.
Answering potential customers' questions and sending additional information via phone, text, and email.
Keeping up with product and service information and updates.
Creating and maintaining a database of current and potential customers.
Explaining and demonstrating features of products and services.
Staying informed about competing products and services.
Researching and qualifying new leads.
Closing sales and achieving sales targets.
Complete ongoing training and development programs.
Working with new customers to establish a relationship with Milton CAT and process sales leads.
Serve as a liaison between departments.
Qualifications
Technical knowledge and experience within the industry are a plus but not required. The right candidate must have interest and enthusiasm to learn about equipment, technologies, and services so they can connect our customers to the appropriate area within Milton CAT and provide an exceptional customer experience from start to finish.
Ability to work with customers to understand their needs and solve challenges.
Self-motivated - take ownership for your territory and pride in it.
Prior experience with Microsoft Office and other computer applications preferred.
Excellent communication skills, both verbal and written.
Excellent organizational skills and the ability to multitask.
Prior customer service and cold calling experience is a plus.
Ability to listen and understand customers' needs.
Ability to achieve targets and goals.
Must have a valid driver's license and maintain a clean driving record.
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.
Auto-ApplyPeer Engagement Specialist
Customer service representative job in Plattsburgh, NY
Job Description
is available upon request
La version de esta posicion esta disponible en
Español
si es requerida
BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our team!
Your role at BHSN:
As a Peer Support Specialist at BHSN, you will provide peer-delivered services with a rehabilitation and recovery focus in the setting that is most appropriate to the individual's recovery goal. Your care and compassion will bring understanding to the lives of the people we provide personalized services for in our community.
As a Peer Support Specialist supporting our Breakthrough II Housing Program, you will deliver peer-based services with a focus on rehabilitation and recovery in residential and community settings. Using your lived experience and strong interpersonal skills, you'll help individuals gain the tools and confidence to achieve personal goals and long-term housing stability.
Work Schedule: Monday - Friday, hours may vary but mostly days.
What your day might look like:
Provide peer-delivered Empowerment Services/Peer Supports to residents of the Breakthrough II Apartment Treatment and Community Residence programs, in alignment with New York State Adult Behavioral Health Home and Community-Based Services (HCBS) guidelines.
Deliver services across key domains, including advocacy, outreach and engagement, self-help tools, recovery supports, transitional supports, and pre-crisis/crisis supports.
Support residents in building independent living skills, self-advocacy, and connections to community resources.
Assist program participants in maintaining housing stability and progressing toward recovery goals.
Engage individuals in recovery-focused interventions, meeting established productivity standards.
Accompany residents to scheduled appointments and provide follow-up support, with flexibility to meet individual needs.
What we are looking for:
High school diploma or GED required.
Certification or provisional certification as an OMH-Certified Peer Specialist required.
Lived experience with mental health recovery and treatment is essential.
Ability to work a flexible schedule based on resident and program needs.
Valid NYS driver's license and reliable transportation required for local travel.
What's in it for you?
Generous benefits, including personalized health coverage, paid time off, and holiday pay
Working within our community, making a real impact, working alongside passionate colleagues
Accessible leadership team, coaching for your growth, and ample training opportunities
With BHSN University, we provide our team members with continuous learning, mentorship, and internal education opportunities to encourage our team to continue discovering and innovating
As a rapidly growing organization, there are endless opportunities to grow within the organization
Community discounts, loan forgiveness & more
BHSN is an Equal Opportunity Employer and supports Diversity, Equity, and Inclusion in its hiring and employment
practices so every team member can feel like they belong and be their authentic self. All applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status, or any other characteristic protected by law.
Customer Support Representative
Customer service representative job in South Burlington, VT
Cellular Sales The Consumer Support Representatitve will provide on going support to our sales force by conducting research, preparing reports, and handling information requests. Assist in several areas to maintain functioning work processes. Communicate and work with multiple areas of the organization including Sales Consutlants, customers, and leadership. Flexible to support changing priorities and needs.
About Us
At Cellular Sales, we believe our most important customers are those working on our team. That's why we are intentional about building a family- like culture, offer a competitive compensation package, defined career path, and an industry leading training and development program. We can't expect our people to provide their customers with an unparalleled experience if we don't provide the same for them.We are now the recognized market leader in mobile technology consulting and are relentless in our pursuit to set the bar even higher. Collaboration, innovation, and blazing trails is what we do. Winning is the result. Our people are the secret ingredient for our sustained success. We don't just want to hire people that need a job, we want people that desire to be a part of creating something that will having a lasting impact.
In this role you will
* Accept, resolve and/or escalate customer calls and/or manage the documentation and follow up processes.
* Accept, resolve and/or appropriately escalate Sales Representatives issues/complaints.
* Coordinate and supply necessary documentation within online reporting trackers as needed.
* Utilize internal systems to access and research customer accounts and history.
* Confer with customers by telephone to provide information about products or services, cancel accounts, or obtain details of complaints.
* Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as follow up actions taken.
* Consistently follow up to ensure that appropriate changes were made/actions were taken to resolve customers' problems.
* Determine credits or charges for services rendered and collect payments or arrange for billing.
* Refer unresolved customer grievances to designated departments for further investigation.
* May review insurance policy terms to determine whether a particular loss is covered by insurance.
* Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
What we would like to see from you
* Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
* Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
* Oral Communication: Shaping and expressing ideas and information in an effective manner.
* Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
* Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
* Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Required Education and Experience
* High School diploma or equivalent required.
Preferred Education and Experience
* Proficiency in Excel highly preferred.
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Knowledge
Clerical - Knowledge of administrative, clerical procedures, systems such as managing files and records, designing forms and other office procedures and terminology. English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Skills
Active Listening - Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Service Orientation - Actively looking for ways to help people. Coordination - Adjusting actions in relation to others' actions. Time Management - Managing one's own time. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Monitoring - Monitoring/Assessing performance of oneself to make improvements or take corrective action. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts or otherwise negotiating with others. Dealing with Multiple Personality Types- Possessing the personal decorum and professionalism to frequently deal with unpleasant, angry or discourteous individuals.
Abilities
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands. Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly. Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. Importance of Being Exact and Accurate - The ability to be very exact or highly accurate in performing daily duties.
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Classification, Compensation & Benefits
The classification is Non-Exempt.Your pay will be based on your skills and experience $20-$25 (hourly + commission) - talk with your Talent Acquisition Partner to learn more! Cellular Sales offers the following benefits: medical, dental, vision, 401(k), sick days, short-term disability, long-term disability, flexible savings accounts, paid holidays, and life insurance.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Auto-ApplyRelationship Banking Representative
Customer service representative job in Williston, VT
Job Description
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
A Relationship Banking Representative is responsible to deliver a positive customer experience to current and prospective bank customers. The person in this position will routinely move between the customer service desk and teller area, as needed. A Relationship Banking Representative must be able to adapt well in the workplace to service the varying customer needs while adhering to bank policies and procedures. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player.
Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism
Determine customer needs, explain and sell products and services
Actively participate in lobby management, greeting customers and proactively taking ownership of the customer's in-branch experience
Telephone customers to schedule sales appointments and promote products suitable to the customer's needs
Participate in branch prospecting efforts and sales initiatives
Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
Serve as a liaison between customer and operational areas
Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines
Ability to understand directions and adhere to established policy and procedures
Able to remain focused and organized to successfully complete responsibilities
Actively participate in branch meetings and training to enhance knowledge and development of skills
Other related duties as assigned or directed
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.
May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels
Qualifications
Education, Training and Skills Requirements:
High School Diploma or GED required
Excellent interpersonal and communication skills
Accurate and proficient math skills
Documentation skills with attention to detail
Clear thinking and ability to remain focused
Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence
Internal product knowledge and teller training (provided after hire)
Experience/Other:
Two (2) years of customer service and/or banking normally required
All applicants must be 18 years of age or older.
Representative II, Customer Service Ops
Customer service representative job in Montpelier, VT
**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.
**_Responsibilities_**
+ Offer professional and timely service as a representative of Cardinal Health at-Home
+ Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
+ Process orders for distribution centers and internal customers in accordance to scheduling, demand planning and inventory
+ Provide problem resolution for order issues in a timely manner including delays
+ Process non-routine orders such as product samples that have special requirements
+ Multitask in a fast paced environment
**_Qualifications_**
+ High School diploma, GED or equivalent, or equivalent work experience, preferred
+ 2-4 years experience in Customer Service preferred
+ Prior computer experience using Microsoft Office systems
+ Team-oriented mindset
+ Strong organizational skills and attention to detail
+ Excellent communication skills
+ A passion for healthcare
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
+ Other duties as assigned.
**Anticipated hourly range:** $15.70 per hour to $22.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 02/11/2026 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Virtual Customer Service Professional
Customer service representative job in Montpelier, VT
Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. • Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a
1099 contractor
from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
Additional Information