Customer Service Advisor
Customer service representative job in Charlottesville, VA
Job Description
A Customer Service Advisor (CSA) is a mid-level position that entails identifying problems with automobiles, gathering information, offering the customer recommendations, and communicating orders for repairs to be done. Customer service also plays an important part in this role, since you will be communicating with customers to understand the issues/recommendations with their automobile.
Advisor Job Responsibilities and Duties:
· Listen to customers' account of issues and symptoms to better understand what the problem is for MultiCare Techs
· Calculate and provide customer with an estimate of work to be performed
· Explain process to clients so they understand what to expect and when their automotive will be repaired in time
· Record information gathered from each visit in our customer system
· Work with supervisors, repairmen and the rest of team to provide a positive and expedient resolution for customers
· Consistent training on new services and products to offer customers
· Computer based training required, followed by one on one role play training and customer interaction training
· Professional appearance is always a must for this position
Licensed Insurance Customer Service
Customer service representative job in Orange, VA
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.
We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:
1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Orange, VA. This is an in-office position.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Base pay plus Commissions
Bonuses
Health Insurance (after 30 days)
Retirement (after 12 months)
Paid Time Off (vacation and personal/sick days)
Reimbursement for ExamFX (study guide) and one attempt at each test
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Client Specialist Key
Customer service representative job in Charlottesville, VA
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Available at least (20) hours per week.
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 00093 Charlottesville VA-Charlottesville,VA 22903Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
Auto-ApplyCustomer Sales & Serv Rep
Customer service representative job in Harrisonburg, VA
Want to use your customer service skills to solve real world problems?
Want to free up your weekends & evenings and instead work Monday through Friday?
Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities?
How about all of the above AND benefits, paid time off and even tuition reimbursement?
Customer service professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.
This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks.
Just some of the things you'll be doing on a daily basis:
Assist customers by phone and in person at our facility
Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
Process quotes, take orders and provide post-order service
REQUIREMENTS
Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.
Specific qualifications for the role include:
6 months of customer service experience preferred
Desire to increase knowledge in industrial distribution products
Excellent telephone skills
Ability and desire to learn new systems and processes quickly
Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
High school diploma or equivalent
Valid driver's license and clean driving record (MVR)
SAP / ERP experience, preferred but not required
Some knowledge of industrial distribution products and hydraulics, preferred but not required
SALARY & BENEFITS
As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.
Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance.
Benefits: Here is just some of what we have to offer:
Base salary and bonus opportunities
Health, vision, and dental coverage, 401(k) w/ company match
Paid vacation, sick time, and company holidays
Tuition reimbursement
Personalized training and development program
Career development and advancement opportunities
Build a rewarding career with a global leader in industrial distribution!
#LI-SB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Auto-ApplyCustomer Service Representative-Staunton, VA
Customer service representative job in Staunton, VA
The Customer Service Representatives at First Bank and Trust are the primary contact for our customers. CSRs provide our customers with superior and quality customer service. The individuals promote the Bank's products and services and provide customer referrals for new products and services on a daily basis.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Greeting customers warmly and professionally, creating a welcoming atmosphere in the branch.
Assisting customers with account openings, closures, and maintenance, ensuring accuracy and adherence to banking policies.
Identifying customer financial needs through comprehensive profiling and active listening.
Identifying opportunities to cross-sell bank products and services to customers.
Resolving customer inquiries, concerns, or complaints promptly and effectively.
Collaborating with team members to meet customer service and operational goals.
Staying updated on banking regulations, product changes, and industry trends to provide accurate and up-to-date information to customers.
Ensuring compliance with all banking policies, procedures, and regulations.
Assisting customers with account inquiries, resolving issues, and providing information on banking products and services.
Responding to customer inquiries in person, over the phone, or via email.
Ensuring compliance with all banking policies, procedures, and regulations.
Maintaining a clean and organized work area for efficient customer service.
All other duties as assigned.
QUALIFICATIONS :
High school diploma or equivalent.
Associate's degree - Accounting, Business, Finance, Communications, and/or Marketing - preferred.
Two years of previous cash handing or customer service experience.
Strong communications and interpersonal skills.
Attention to detail.
Basic computer proficiency and ability to learn banking software.
BENEFITS FOR FULL-TIME EMPLOYEES:
PTO Leave is 20 Days per year earned monthly.
First Bank and Trust recognizes 11 paid holidays, when the holidays occurs during the work week.
Medical, Dental and Vision Insurance coverage starts the 1st day of the month after hire date.
Employees are automatically enrolled in the bank's 401K/ESOP Plan.
First Bank and Trust provides basic life insurance coverage equal to two times an employees' base salary.
First Bank and Trust provides long-term disability Insurance coverage.
Normal work week is Monday- Friday between 8:00 - 6:00 .
COMPLIANCE: The employee has the responsibility to acquire and maintain the required knowledge of State and Federal Banking regulations and policies and those regulations and policies inherent to position requirements.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT: Typical office environment
CONFIDENTIALITY: Confidential information concerning a customer, system, design, program or product unique to First Bank & Trust Company shall not be used for personal gain. Such information shall not be revealed to any person outside the Bank without the consent of the individual or organization involved or as otherwise permitted by law.
The statements on this job description are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employees may perform other duties as assigned. In addition, all First Bank and Trust employees are expected to:
Promote teamwork and cooperative effort.
Help train and give guidance to other employees.
Maintain a clean, safe, and unobstructed work area.
Provide customers with the highest quality of products and service.
Understand and apply appropriate quality improvement processes.
Comply with corporate policies and procedures.
First Bank and Trust is an Equal Opportunity Employer EOE/AA/M/F/Disabled/Veteran
Auto-ApplyCustomer Success Representative
Customer service representative job in Lyndhurst, VA
Innovative Refrigeration Systems, Inc. is looking for a proactive and service-oriented Customer Success Representative in Lyndhurst, VA. This position supports customers who use our Software as a Service (SaaS) products, ensuring they are onboarded effectively, trained thoroughly, and fully supported throughout their journey with us.
Innovative Refrigeration Systems, Inc. is a premier custom design build contractor for industrial refrigeration systems, providing design, fabrication, construction, commissioning, and service in-house.
Job Role: The Customer Success Representative (CSR) acts as the primary advocate for customer satisfaction after the sale has been closed. This position facilitates onboarding, delivers training, and manages customer relationships for our SaaS products. The CSR will take initiative to ensure customers are achieving success and are satisfied with their software experience.
Key Duties:
* Serve as the primary point of contact for clients following the sale of SaaS products
* Manage the full customer lifecycle: onboarding, implementation, adoption, satisfaction, and retention
* Conduct activation webinars for new clients
* Schedule and coordinate software training sessions
* Respond to customer support tickets and follow up on resolutions
* Analyze customer engagement metrics to guide outreach
* Build lasting client relationships as a trusted advisor
* Conduct regular account health checks
* Reach out quarterly to clients to identify new opportunities
* Work cross-functionally with departments to assist customers
* Support Sales in upselling additional products to existing clients
* Collaborate with colleagues on software and non-software-related client needs
Requirements:
* 2+ years of general customer service experience preferred
* Professional communication skills via phone and email
* Proficiency in Microsoft Office Suite, internet research, and data entry
* Familiarity with CRM or helpdesk tools (Salesforce, HubSpot, etc.) is a plus
* Detail-oriented and capable of handling multiple tasks
* Strong verbal and written communication
* Excellent problem-solving skills
* Able to work independently and as part of a team
* Must be able to remain in a stationary position (seated or standing) for extended periods
* Occasionally, you may need to lift or carry items up to 25 pounds (e.g., office supplies, small equipment)
Preferences:
* Previous experience in a SaaS customer-facing role
* Background in coaching, training, or teaching
Benefits:
In addition to a competitive base salary, we offer a robust benefits package:
* Retirement plan; company matches dollar for dollar up to 15%
* Health insurance; company pays 75% of the premiums for employee/family
* Dental insurance
* Vision insurance
* Weekly pay
* Competitive vacation & holiday pay
* Supplemental insurance available (Aflac)
* Short-term & long-term disability coverage
* Accidental death/dismemberment coverage after one year of employment
* Life insurance coverage after one year of employment
* Employee referral incentives
* Opportunities for advancement, professional development, training opportunities, and apprenticeship programs available
* Discounts on cell phone plans, rental vehicles, and other company discounts for eligible positions
If you are driven to succeed and want to be part of a rapidly growing company at the forefront of the industry, apply today!
01129, 02733, 02640-DMV Customer Service Technician (Hourly/Wage), Charlottesville CSC
Customer service representative job in Charlottesville, VA
Title: 01129, 02733, 02640-DMV Customer Service Technician (Hourly/Wage), Charlottesville CSC
State Role Title: Office and Administrative Support Occupations
Hiring Range: $19.72. Prior relevant DMV work experience may increase the wage rate.
Pay Band: 3
Agency: Department of Motor Vehicles
Location: CHARLOTTESVILLE CSC
Agency Website: dmv.virginia.gov
Recruitment Type: General Public - G
Job Duties
Virginia's Department of Motor Vehicles (DMV) is looking for a service-oriented professional to work as a Part-Time (Wage) Customer Service Technician at the Charlottesville Customer Service Center (CSC).
Job Duties Include:
Communicating policies, procedures, and regulations
Issuing IDs
Processing applications
Administering vision, driver, and in-car road tests
Processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services
Training will be provided to ensure your success.
We want to talk with you if you possess vital customer service and problem-solving skills, are willing to learn, and want a career with growth opportunities.
This wage position is limited to working no more than 1,500 hours per agency during the 12 months of May 1 - April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12 months. This wage position offers no state benefits.
The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, the DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and nonprofit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values. We live them!
Minimum Qualifications
Customer service experience working in a fast-paced environment.
Keyboarding proficiency and use of automated systems.
Excellent oral and written communication skills.
Experience with standard business practices.
Flexibility to work M-F and Saturday.
Strong organizational, time management, problem-solving, and multitasking skills.
Must have attention to detail and accuracy and complete assignments on time.
Must have a valid VA Driver's License with a driving record that reflects a sense of responsibility for highway safety and concern for the law. The driving record should have a point balance of less than six demerit points and no major convictions.
Experience working in a team or group environment.
Can lift 10 - 25 pounds.
Additional Considerations
N/A
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.
As a condition of employment, the DMV will be notified of any convictions for moving violations, including those resulting in license suspension.
Submission of an online application is required. The DMV does not accept applications, resumes, cover letters, etc., in any format other than the specified one. When applying for jobs, please ensure your online application or resume is complete, including duties and skills associated with your work experience and years of experience, to facilitate a proper assessment of your skills during the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone: ************
Email: ***************************
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Appointment Specialist - Call Center
Customer service representative job in Arrington, VA
Job Summary: The appointment specialist works as a member of a care team consisting of, at a minimum, a provider, nurse, check-in/out person and appointment specialist. He/she receives incoming/makes outgoing telephone calls, addresses the needs presented by patients or dispatches the caller to the appropriate staff person. He/she schedules appointments in the computer scheduler, taking into consideration scheduling protocols, provider availability and optimal patient flow. The appointment specialist must remain consistently polite, efficient and patient-care centered in all communications with patients and staff. He/she must work closely with the nursing staff to maintain efficient operations with quality patient care as primary consideration. Demonstrates a sincere dedication and loyalty to the mission, vision and core values of BRMC.
Responsibilities:
Schedule appointments to meet patient needs following scheduling parameters set by the center and the specific provider.
Assess and address the needs of callers: schedule appointments, take messages/telephone encounters, and promptly dispatch calls to appropriate staff.
Make calls as needed to schedule/reschedule appointments
Work closely with nursing staff to triage patient needs and schedule appointments.
Communicate with no-show patients by phone or by mail as directed by provider and center policy.
Work closely with front office team members to share information and provide cross-coverage assuring that patient services responsibilities of the care team are carried out correctly and in a timely manner.
In the event of inclement weather or other threats to the center opening on schedule, the appointment specialist prints and takes home the schedule for the day(s) in question. Should the center not open the appointment specialist calls their assigned provider's patients to cancel and/or reschedule appointments.
Play and active role in training new employees who are member of the care team or patient services team.
Communicate with clarity and courtesy on telephone, in person and in written communication.
Operate computer database to schedule appointments, look-up patient accounts, and other computer operates as necessary.
Empanel patients in the electronic medical record system
Assist coworkers with all front office and scheduling functions.
Performs other necessary duties as assigned by the Patient Services Manager to meet the goal of providing quality health care services.
Reservations Specialist
Customer service representative job in Massanutten, VA
Massanutten Resort
Timeshare Reservationist serve as customer service specialist to our Timeshare owners with regards to entitlements and confirming reservations. Reservationists also provide general information about accommodations to our 3 party guests.
Excellent verbal and written communication skills
Strong attention to detail, organizational skills
Prior customer service experience
Strong computer knowledge including Microsoft Office and general database applications
Typical Schedule
Days:
Monday - Friday with rotating Saturdays
Hours:
9am-5:30pm
Saturday: 9am-1pm
Core Responsibilities
Assist owners over the phone in completing reservation requests
Assist owners and guests with general accommodation inquiries
Other duties as assigned by management
For more information, contact Gabriel Diaz at ************.
Internal Service Writer
Customer service representative job in Charlottesville, VA
HoneyCar, the
Sweetest
way to grow your career!
About HoneyCar
HoneyCar is an exciting tech-driven used vehicle dealer. We blend state-of-the-art technology with a service-driven human touch to deliver a unique car buying experience. We aim to ensure that customers are able to purchase vehicles however they choose. Whether in-store, at home, or a combo of both. Through transparent pricing and a seamless online experience, we support the customer's wishes of working with a member of our team or buying it on their own, online.
HoneyCar believes that happy employees create happy customers and strives to be a "Best Company To Work For". If you're looking for an exciting opportunity to help build a company, learn new skills, and continually improve operations, this is the place for you!
Core Values: Growth Minded - People-Centered - We Own It - Driven For Success
About the position
The Internal Service Writer at HoneyCar is responsible for acting as a liaison between customers and the service department. This role requires excellent communication skills, a thorough understanding of automotive maintenance and repair, and a strong commitment to customer satisfaction. The ideal candidate will be detail-oriented, organized, and capable of managing multiple tasks in a fast-paced environment. Quality vehicles ensure the customer experiences
The Sweetest Way To Buy or Sell Your Car
™. HoneyCar's simple process, transparent market pricing, desirable inventory, and daily onsite training will ensure a successful outcome for the Internal Service Writer and the customer!
Benefits
Daily training, coaching, and mentoring
Flexible schedule
High-Energy environment
401(k) Plan
Competitive Benefits Package
Paid Training
Opportunities for growth
Access to the latest automotive software
Qualifications
Proven experience as a Service Writer or in a similar customer service role within the automotive industry.
Strong understanding of automotive maintenance and repair processes.
Excellent communication and interpersonal skills.
Ability to explain technical information in a clear and understandable manner to customers.
Strong organizational and time management skills.
Proficiency in using dealership management software and other related tools.
High level of professionalism and customer service orientation.
Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
Clean driving record and valid driver's license
High School Diploma or equivalent, required
Why Join Us:
Competitive salary and benefits package.
Opportunity for career growth and advancement within the HoneyCar family.
Supportive and collaborative work environment.
Access to ongoing training and professional development.
Be a part of a team dedicated to providing top-notch customer service.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyClient Services Representative - Mid Shift (11:00am - 8:00pm)
Customer service representative job in Charlottesville, VA
Are you energized by helping people solve real problems? Do you thrive on delivering exceptional service in a fast-paced, global environment? As a Client Services Representative (CSR) at CFA Institute, you will be on the front lines of our Global Contact Center, serving candidates, members, and prospective applicants from around the world. Your empathy, agility, and problem-solving skills will directly shape the experience of individuals pursuing one of the most respected credentials in finance.
This mid-shift role (11am-8pm ET) offers a unique opportunity to support our global audience during high-demand hours while growing your career in a mission-driven organization. CSRs gain broad organizational knowledge-an excellent foundation for future advancement across CFA Institute.
What You'll Do
Serve as the first point of contact for global candidates and members, providing accurate, empathetic support across voice, chat, and written channels.
Act as a brand ambassador, personalizing each interaction and striving for first-contact resolution.
Troubleshoot technical, functional, and administrative issues related to CFA Institute portals, registrations, and vendor platforms.
Handle sensitive information with professionalism and strict adherence to data-security protocols.
Collaborate with colleagues in IT, Credentialing, Marketing, and other teams to drive continuous improvement.
Maintain strong performance across customer satisfaction, productivity, quality assurance, and service metrics.
Demonstrate cultural competency and inclusivity in every interaction with our global community.
What You'll BringMinimum Qualifications
Proven success delivering frontline customer service resolving real-time issues for a diverse customer base.
Experience in a fast-paced contact center or office environment with phone- and email-based service.
Strong organizational skills and the ability to manage multiple priorities independently.
Excellent verbal and written communication skills with a professional, diplomatic tone.
Detail-oriented, tech-savvy, and eager to learn new systems and tools.
Fluency in English (additional languages a plus).
Must reside within a commutable distance to Charlottesville, VA (required for in-office training and monthly hybrid workdays).
Preferred Qualifications
Experience with Salesforce Service Cloud or similar customer service/case management platforms.
Why Join Us?
Working at CFA Institute means being part of a global mission that advances the highest standards of ethics, education, and professional excellence in the investment profession. You'll enjoy:
A culture that values empathy, learning, collaboration, and putting clients first.
An environment where CSRs gain broad institutional understanding-an ideal foundation for career progression into roles across Operations, Credentialing, Member Services, IT partnerships, and more.
At CFA Institute, we are committed to transparency and equity in our hiring process. In compliance with wage transparency laws in many of the jurisdictions in which we recruit, we provide the following information regarding compensation for this position:
Expected salary range: $50,000-$55,000 annually
Other benefits include eligibility for annual incentives, 12% retirement employer contribution, and competitive medical benefits.
All salary ranges are subject to adjustment based on experience, education, and other factors relevant to the position. CFA Institute is an equal opportunity employer and encourages applications from all qualified individuals.
#LI-ML1 #LI-HYBRID #LI-REMOTE
About CFA Institute
CFA Institute are the global leader in investment excellence and ethics. With nearly 200,000 charterholders across 160 markets, we drive professional growth, ethical behavior, and better markets. We care about our employees' well-being, offering industry-leading benefits like:
Comprehensive health coverage for you and your family
Generous leave and time off
Competitive retirement plans
Flexible work options
Wellness, education, and support programs
If you feel this opportunity could be the next step in your career, we encourage you to click “Apply” and complete our three-minute application.
Be part of a team committed to putting investors first and growing economies. Follow us @CFAInstitute on LinkedIn and X.
Important Message: Your application must clearly demonstrate how you meet the requirements as CFA Institute cannot make assumptions about your education, experience, or location. We thank all those who apply. Only those selected for further consideration will be contacted.
We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities/qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees, regardless of location.
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Auto-ApplyCustomer Service Technician
Customer service representative job in Stanardsville, VA
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
Job Description
Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas.
As a Customer Service Technician, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays.
As a Customer Service Technician your responsibilities will include:
Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
Performing maintenance and repair on outside plant facilities
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
Observing all safety rules and regulations
Assisting other technical personnel in the performance of their duties when requested
Actively supporting sales and marketing related activities
Directing customer facing work and sales referrals
Qualifications
WHAT IT TAKES TO CATCH OUR EYE
High School diploma (or equivalent) or higher
Ability to distinguish colors on facilities
Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
Basic computer skills including MS Office applications
Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
Ability to work aloft (e.g. ladder)
Ability to work outside in all weather conditions and at various hours of the day/night
A valid driver's license and satisfactory driving record
Positive and professional appearance and demeanor when communicating the company's products and services to our customers
Accountability/dependability (on time and on load when scheduled and serve on call as needed)
Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
BONUS POINTS FOR:
Prior experience as a customer facing telecom operations technician
Basic electricity training/certification or documented equivalent work experience
ADSL installation/repair experience (self/full installs)
A+/Net + Certified Required Soft Skills
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues
#LI-MB1
Additional Information
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
Brightspeed's Privacy Notice for California Residents
Brightspeed's Privacy Notice
Customer Service/Ramp Agents - SHD
Customer service representative job in Shenandoah, VA
We have upcoming openings at this Airport for Customer Service Agents. Experience is helpful but not necessary. Applicants will be required to attend (1-2) weeks of initial required training program, followed by additional training period later. (1-2) weeks total training period-paid if successful Competitive starting wage of $8.75 once all training is completed
Part-Time positions Available
Duties include loading/unloading luggage, ticket counter including selling tickets and checking in passengers, gate including boarding flights and assisting passengers with special needs and other duties can be assigned. All positions have lifting requirements and all employees learn all functions/cross train
Qualifications
Must be available to work variety of shifts including evenings, weekends and holidays
Must have a valid driver's license with a good driving record/provide a 3 yr record
Must pass an extensive fingerprinting criminal background check performed by the TSA/FBI.
Must pass a DOT pre-placement drug screen
Must be able to lift 50 LBS repetitively up to 75 with assistance
Must be able to work out doors in all types of weather as well as indoors
Must be able to bend, twist and stoop to service aircraft, extremely physical position
Must have basic computer and typing skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
30-35 Hours/wk Guest Service Representative
Customer service representative job in Harrisonburg, VA
Benefits:
Company parties
Employee discounts
Free uniforms
Opportunity for advancement
***Must be available to work 30-35 hours weekly. Hours of operation are M-Sat 9-6:30 & Sun 10-3***. Please only apply if you have open availability.
At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place,
setting the mood and making a stop in the bakery an event worth posting about. You'll
get to play party planner by helping guests order the right cake for their celebrations
and making sure their orders go off without a hitch. You'll make everyone feel
welcome, and you'll create an environment of generosity, happiness, and joy in your
community.
But it gets even better:
We close early so you can enjoy your evenings.
We offer flexible work schedules.
We're keeping it casual. T-shirts and sneakers are where it's at!
Cake discounts. Yummm!
This job is fun. It's literally a piece of cake!
This is a great place to make new friends!
You'll get trained. Not only on crafting cake, but on growing your career.
We love to celebrate and bring joy to the community.
Apply now. Joy is the job. Compensation: $14.00 per hour
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes .
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
Auto-ApplyGuest Services Representative | Full Time | Courtyard | Harrisonburg, VA
Customer service representative job in Harrisonburg, VA
Job Description
About Us:
Our hotel is proudly operated by OCI Hospitality.
The purpose of OCI Hospitality is to
Enrich the Lives of Others Through Hospitality
. We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our guests, our owners and investors, and the communities we reside in.
Welcome to Courtyard Harrisonburg! We are so glad you are considering us as your future workplace! At Courtyard we have 125 rooms, a fitness center, meeting spaces, and an on-site restaurant. We are located within reach of the James Madison University, Massanutten Resort, Shenandoah National Park, Skyline Drive, Luray Caverns, the Eastern Mennonite University, and Bridgewater College all from the comfort of Harrisonburg, Virginia. Join a team that puts people first in everything we do, enriching the lives of others through hospitality!
About the Role:
Guest Service Representatives are our Directors of First Impressions. Weekends and Holidays as required. From how you answer the phone to how you greet the guest when they arrive, you set the tone for the entirety of the guest's stay. Guest Service Representatives become the go-to person for our guests--asking directions to their room, where to go for dinner, what attractions to visit, directions to the closest car wash, and how about some extra towels and a late checkout? Guest Service Representatives often have multiple tasks at hand between answering phones, checking guests in/out, fulfilling guest requests, communicating with our Maintenance and Housekeeping team members, ensuring that billing and payments are correct, actively ensuring safety and security measures are being met, etc.. Guest Service Representatives must confidently and compassionately respond to guest service issues, taking ownership for the situation and ensuring that our guests are taken care of using the tools and training we support you with.
About You:
A positive disposition and working well as part of a team is fundamental. Must be able to work flexible hours, including weekends, along with a commitment to dependability. You must adapt at juggling multiple tasks while retaining your composure and remaining approachable. A genuine spark for making connections with your team members and our guests is paramount. An authentic interest in improving the overall experience for your teammates and guests, through your dedication, proactive communication, innovation, and collaboration is essential.
What You Gain:
You'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people! We provide a rewarding, fun and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company.
If offered a position the candidate must complete a criminal background check. All employment offers are contingent based on the results of your criminal background check.
Financial Services Representative II- Preston Ave
Customer service representative job in Charlottesville, VA
As a Financial Services Representative II, you'll be responsible for building and maintaining strong relationships with both new and existing customers while helping them achieve their financial goals. You'll take a proactive approach to customer engagement ensuring that each interaction is meaningful and tailored to that customer's needs allowing you to identify new opportunities for growth and retention. Additionally, you will balance routine transactions and interactions with assisting customers through more complex banking matters while contributing to consistent growth and enhancing the financial well-being of our customers.
ESSENTIAL JOB FUNCTIONS:
Provides a range of customer services including engaging customers in financial needs-based conversations, account servicing, the opening of new products and services, accurately processing transactions, educating customers of self-service options, and referring to partners
Delivers exceptional customer experience through proactive engagement, building relationships through meaningful conversations, and anticipating and fulfilling customer needs to deliver solutions that earn the customer's trust
Proactively identifies opportunities and generates high-quality referrals to branch associates, internal partners, and external vendor partners in addition to partnering on business development activities to drive business growth and enhance customer satisfaction
Assists with the resolution of more complex banking and customer service issues that may require research and/or collaboration with other departments/teams while maintaining ownership of the customer interaction and relationship to deliver informed solutions to our customers.
Contributes to the efficient and effective operation of a well-run branch by following established processes and guidelines in daily work while doing what is right for the customer and adhering to all applicable compliance directives (policies, procedures, rules, and regulations)
Responsible for assisting other associates as needed within defined authority limits and supporting branch management in operational tasks
Actively participate in and support the bank's strategic plan to grow all aspects of the retail bank's business
Meet or exceed sales goals through targeted sales activities, identifying customer needs, and offering appropriate products and services
Owns their career development by consistently working to sharpen existing skills while learning new ones through assigned and self-sourced training, branch coaching and observations, and taking advantage of other learning opportunities as they arise
Actively attends and participates in and bank sponsored events and works to enhance the visibility of the bank and contribute to the growth and acquisition of new customers
JOB REQUIREMENTS:
High school diploma or equivalence required, some college a plus
Successful customer service and/or sales experience required
Previous experience in a retail bank or related industry preferred
Prior cash handling experience preferred
KNOWLEDGE/SKILLS REQUIRED:
Advanced customer service skills
Intermediate verbal, written, and listening skills
Intermediate problem solving skills
Intermediate collaboration skills
Intermediate understanding of banking products and services
Advanced adaptability skills
Basic prioritization skills
Basic proficiency with MS Office
Intermediate critical thinking skills
Intermediate negotiation skills
Intermediate relationship building skills
PHYSICAL AND MENTAL QUALIFICATIONS:
Standing, walking, bending and stooping required
Must be able to sit at a desk for long periods of time and use a computer
Must be able to occasionally move or lift up to 25 pounds
May be asked to work supplemental hours periodically
Limited travel required occasionally during and after business hours
The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.
NOT A CONTRACT
Inside Sales Representative
Customer service representative job in Charlottesville, VA
We're looking for an energetic, driven Inside Sales Representative to join our team. In this role, you'll be responsible for reaching out to warm leads and connecting with potential customers who have already shown interest in our products. Your goal will be to set up sales appointments with our expert team, helping drive revenue and contribute to the growth of the business.
Key Responsibilities:
Contact warm leads via phone (no cold calling) to discuss window and door solutions.
Effectively communicate the benefits of our products and services to potential customers.
Schedule appointments for our sales team to meet with customers, ensuring a smooth handoff.
Maintain a high level of professionalism and enthusiasm while speaking with potential customers.
Track interactions and maintain accurate records of leads, appointments, and customer notes in our CRM system.
Work closely with the sales team to ensure a seamless customer experience.
Meet and exceed individual and team appointment-setting goals.
Qualifications:
Previous experience in an inside sales, call center, or customer service role preferred.
Excellent communication skills, both verbal and written.
Strong phone etiquette and ability to engage potential customers in a friendly, professional manner.
Motivated and goal-oriented with a passion for helping others.
Comfortable working in a fast-paced environment.
Ability to learn quickly and adapt to new systems and processes.
Experience with CRM software is a plus.
What We Offer:
Competitive base salary with performance-based incentives.
Comprehensive training to help you succeed in the role.
Friendly, supportive team environment.
Opportunities for growth and advancement within the company.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: In person
Inside Sales Representative
Customer service representative job in Washington, VA
OES Equipment, part of the DPR Family of Companies, is a fast-paced supply and rental equipment company in the construction industry. We are seeking a motivated Inside Sales Representative to serve as a key customer contact and resource for our clients in the greater DC / Baltimore area.
This role requires a positive and outgoing attitude, attention to detail, the ability to be a team player and to provide excellent customer service, act as the subject matter expert for our product lines and services as well as ensure customer satisfaction through quality work and timely order fulfillment. Responsibilities will include but may not be limited to the following:
Duties and Responsibilities
Building key relationships to provide outstanding customer service.
Receiving, placing, and filling customer orders.
Providing and recommending solutions to the customer.
Placing and receiving purchase orders.
Quoting and invoice processing.
Data entry and other miscellaneous office management tasks as needed.
Required Skills and Abilities
Proven success in a sales and customer focused environment.
Excellent listening and communication skills.
Intermediate proficiency in Microsoft Office Suite.
Strong work ethic and a “can-do” attitude.
Ability to work in both a team environment and independently.
Education and Experience
1-2+ years of sales experience required.
Construction supply and equipment industry knowledge preferred.
Experience with RentalMan (Wynne Software) a plus.
Knowledge of Coupa (P2P software) preferred.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 50 pounds at times.
DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.
Working at DPR, you'll have the chance to try new things, explore unique paths and shape your future. Here, we build opportunity together-by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.
Explore our open opportunities at ********************
Auto-ApplyIn House Marketing Representative
Customer service representative job in Gordonsville, VA
As an In-House Marketing Specialist, you will play a key role in pre-qualifying and scheduling prospective guests and current owners for meetings with our sales representatives for vacation ownership presentations at our resorts
Serve as a positive, professional brand ambassador, representing Hilton Grand Vacations.
Act as a concierge, offering local information to enhance the guest experience.
Collaborate with resort staff to receive arrival sheets of incoming guests.
Greet and present prospective customers, incentivizing them to attend a sales preview tour.
Screen and qualify potential customers based on company guidelines.
Schedule sales-tour reservations and collect required deposits
Compensation: $12.41 an hour plus uncapped commission
Greet and present to prospective customers, incentivizing them to attend a sales presentation in line with company policies, compliance standards, and regulatory requirements, while meeting performance goals.
Attend scheduled training sessions and department meetings, stay up-to-date on marketing materials, industry trends, and review performance goals regularly.
Sales or marketing experience is preferred but not required. Meeting production standards is a must.
18 years and older with High School Diploma or equivalent
Willing to work evenings and weekends
Previous sales experience
Auto-ApplyAppointment Specialist - Call Center (Bi-lingual a Preferred)
Customer service representative job in Arrington, VA
Job Summary: The appointment specialist works as a member of a care team consisting of, at a minimum, a provider, nurse, check-in/out person and appointment specialist. He/she receives incoming/makes outgoing telephone calls, addresses the needs presented by patients or dispatches the caller to the appropriate staff person. He/she schedules appointments in the computer scheduler, taking into consideration scheduling protocols, provider availability and optimal patient flow. The appointment specialist must remain consistently polite, efficient and patient-care centered in all communications with patients and staff. He/she must work closely with the nursing staff to maintain efficient operations with quality patient care as primary consideration. Demonstrates a sincere dedication and loyalty to the mission, vision and core values of BRMC.
Responsibilities:
* Schedule appointments to meet patient needs following scheduling parameters set by the center and the specific provider.
* Assess and address the needs of callers: schedule appointments, take messages/telephone encounters, and promptly dispatch calls to appropriate staff.
* Make calls as needed to schedule/reschedule appointments
* Work closely with nursing staff to triage patient needs and schedule appointments.
* Communicate with no-show patients by phone or by mail as directed by provider and center policy.
* Work closely with front office team members to share information and provide cross-coverage assuring that patient services responsibilities of the care team are carried out correctly and in a timely manner.
* In the event of inclement weather or other threats to the center opening on schedule, the appointment specialist prints and takes home the schedule for the day(s) in question. Should the center not open the appointment specialist calls their assigned provider's patients to cancel and/or reschedule appointments.
* Play and active role in training new employees who are member of the care team or patient services team.
* Communicate with clarity and courtesy on telephone, in person and in written communication.
* Operate computer database to schedule appointments, look-up patient accounts, and other computer operates as necessary.
* Empanel patients in the electronic medical record system
* Assist coworkers with all front office and scheduling functions.
* Performs other necessary duties as assigned by the Patient Services Manager to meet the goal of providing quality health care services.