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Customer service representative jobs in Effingham, IL - 192 jobs

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  • Customer Service Coordinator

    Hornet Staffing, Inc., a Gee Group Company

    Customer service representative job in Vandalia, IL

    Customer Service and Operations Coordinator National Transportation and Logistics firm hiring a new team member in the Vandalia area of Illinois! Onsite role supporting the operations department, excellent junior level role! Monday to Friday 8am to 4:30pm Pay Rate: $17-18hr The Customer Service Coordinator will interact with both external and internal customers to process orders and answer/resolve inquiries about processing orders, products, and services. 1-2 years of Manufacturing/Distribution office and customer support experience required GED/HS diploma required, pass background check and drug screen a must Responsibilities: · Maintain positive and professional relationships with customers and all internal staff · Understand and follow all company policies · Process customer orders according to their specific requirements and the established company policies · Handle in house questions or issues between Customer Service and all other functional areas · Receive customer concerns to resolve or communicate to other appropriate areas for resolution · Appropriately record details of customer transactions or interactions · Observe utmost confidentiality in all interactions with manager, peers and customers
    $17-18 hourly 4d ago
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  • Representative, Customer Service II

    McLane 4.7company rating

    Customer service representative job in Taylorville, IL

    Take your career further with McLane! The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide. Under limited supervision, the Customer Service Representative II handles non-routine customers and issues while achieving customer satisfaction by providing accurate, timely, and consistent information and solutions. This position provides a reliable communication network for customers resulting in strong business relationships. Benefits you can count on\: Pay rate\: $X.XX to $X.XX per hour. Generous benefits that start on your 60th day\: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days. 401(k) Profit Sharing Plan after 90 days. Additional benefits\: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more! What you'll do as a Customer Service Representative II\: Monitor customer reporting; communicate critical issues. Research and respond to customer inquiries. Maintain customer files to ensure up to date information. Manage customer requests for assistance, information, and issue resolution. Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met. Maintain regular communication with decision makers within customer organizations. Train customers on various business applications to maximize company value to the organization. Analyze and respond to various customer requests involving store level and group level information. Respond to various customer requests and needs. Answer inquiries by phone, email, and internet response. Perform other duties as needed or assigned by supervisor. Other duties may be assigned. Qualifications you'll bring as a Customer Service Representative II\: High School Diploma or GED. 2 or more years of customer service experience. Ability to type 45 wpm and perform 10-key by touch. Strong verbal and written communication skills, and organization and planning skills. Knowledge and experience with all Microsoft office applications. Ability to prioritize pending tasks in a logical manner. Ability to learn quickly, retain information and meet deadlines. This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards. Fit the following? We want you here! Teamwork oriented Organized Problem solver Detailed Our roadmap. Our story. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit https\://**********************************
    $31k-37k yearly est. Auto-Apply 34d ago
  • Rainstorm Car Wash Customer Service Representative

    Circle K Stores, Inc. 4.3company rating

    Customer service representative job in Effingham, IL

    Shift Availability Flexible Availability Job Type ESSENTIAL DUTIES AND RESPONSIBILITIES: * Responsible for greeting customers, answering questions, and explaining the wash options available. * Stand at the pay stations and assist every customer that comes through the wash. * Field customer inquiries. * Guide customer vehicles into the wash tunnel. * Upkeep the condition of the car wash by performing cleaning tasks such as taking out the garbage, sweeping the lot, and using a pressure washer to clean the wash bay. * Performs other duties and responsibilities as assigned. * Reports to work on time and follows the dress and appearance code. Duties and Job Breakdown Percentages: 70% Customer Interaction 20% Site Upkeep (Cleaning/Maintaining) 5% Opening/Closing Procedures 5% Basic/Light Troubleshooting of Daily Duties Job Requirements: * Excellent communication skills including active listening. * Excellent sales and customer service skills. * Ability to anticipate customer needs. * Ability to recommend different wash memberships to customers. * Ability to work as a team. * Proficient computer skills with the ability to learn a point of sales system. * Strong work ethic and professional attitude. EXPERIENCE: * Customer service and some sales experience preferred. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * In performing the duties of this position, the employee is frequently required to * Stand and walk throughout the workday. * Use of hands; reach with hands and arms. * Climb or balance; stop, crouch and kneel. * The employee must be able to work in damp and humid conditions. The employee must be able to work in outdoor variable weather conditions. * The employee may have to lift and/or move objects up to 25lbs on a regular basis and occasionally up to 50lbs. * Expose to noise. WORKING ENVIRONMENT: The incumbent must be able to perform this job safely in accordance with standard operating procedures without endangering the health or safety of self or others. This position works in a typical outdoor car wash environment. The noise level is usually moderate but can be excessively loud with hearing protection required (along with other PPE). This person must adhere to OSHA safety guidelines and protocols which means this person will be required to wear Personal Protective Equipment such as, but not limited to hearing, eye, foot, hand protection. SUPERVISION RECEIVED: The team member must be capable of performing their responsibilities with minimal supervision. Additional As a Car wash Attendant, you will enjoy: * Competitive Pay plus commissions opportunity. * Paid Vacations * Large Stable employer * Medical, Dental, and Vision Coverage * 401K plan with competitive company match * Free Employee Car Wash Membership * Tuition Reimbursement * Work with fun motivated people * Fast Career opportunities All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS / DUTIES AND /OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB. NOTE: This Job Description may change periodically as required by business necessity, with or without advance notice to employees. Hiring Range: $15.00 to $16.00 Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish
    $15-16 hourly 7d ago
  • Customer Advocate I

    Health Care Service Corporation 4.1company rating

    Customer service representative job in Mattoon, IL

    At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. **Job Summary** Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need. **JOB REQUIREMENTS:** + High school diploma OR GED. + 6 months customer service experience OR 6 months experience in an office environment. + Data entry and/or typing experience. + Interpersonal, verbal and written communication skills. + Analytical and organizational skills and independent decision making skills. + Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks. ** PREFERRED JOB REQUIREMENTS:** + 9 months customer service experience. + Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management. + Knowledge of medical terminology and anatomy. + Proven ability to learn quickly and adapt to change. + Referral preference given to applicants able to take and meet testing criteria. **This role is onsite.** INKT **Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!** **Pay Transparency Statement:** At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting ************************************* . The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. **HCSC Employment Statement:** We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. **Base Pay Range** $17.75 - $28.39 Exact compensation may vary based on skills, experience, and location. **Join our talent community and receive the latest HCSC news, content, and be first in line for new job opportunities.** **Join our Talent Community. (******************************************** PA8v\_eHgqFiDb2AuRTqQ)** For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren't afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you'll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants. If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at ************** to request reasonable accommodations. Please note that only **requests for accommodations in the application process** will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions. Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2025 Health Care Service Corporation. All Rights Reserved.
    $17.8-28.4 hourly 4d ago
  • Customer Service - Greeter

    Kelly Recruiting

    Customer service representative job in Olney, IL

    We have multiple openings with one of our clients for a Customer Service - Greeter role. please see the below for more information: Job Title: Customer Service - Greeter Duration: 2+ months Pay Rate : $14/Hr + Bonus: $2/Hr on completion of assignment Job Description: • This Greeter position will demonstrate high energy, enthusiasm, be people oriented, creative, a self-starter. • Ability to professionally and knowledgeably interact with customers. Tech-savvy, eager to quickly learn wireless device features, applications, capabilities and benefits. • Floor Coordination (clean-up area and equipment, straighten phones, refill brochure and accessory supplies). • Comfortable asking probing questions to determine customers' needs and expectations to ensure selection of the correct device/product and service options. • Thrive in a fast paced, high energy retail sales environment. • Flexible and able to work up to 10 hour shifts on your feet Must be able to lift 25 pounds (products, literature). • Previous retail and/or wireless communications experience is a plus. • High school diploma required; minimum age - 18 Responsibilities include: Consistently adhere to the Code of Business Conduct Consistently deliver "Our Retail Promise " Enthusiastically greet customers and welcomes them. Act as a customer experience advocate. Model the 5 key behaviors to deliver an extraordinary experience with every customer every time Participate with store management in role plays on a regular basis to demonstrate "what right looks like " Assist with sales, service and customer experience initiatives in store Escalate to manager on duty any billing or service issue Pre qualify customers' needs and capture necessary information Set customers' expectations if wait is required; Direct customers to appropriate section of store; assist manager with customer traffic flow into and out of the store Assist sellers with transfer of contacts for customer via UME device Assist customers with demonstration of products and services when necessary Assisting with Imagine the Possibilities and all account set up times once sale is completed (email, applications, Wi-Fi, etc.) Assist sellers by checking for upgrade eligibility on store device. Identify television/cable/wired eligible customers. Provide flow of inventory from back/stock room to sales floor. Assist store management with Welcome Center. Hand customer off to sales associate when available. Perform other duties as assigned by management Required For immediate consideration, please email us a copy of your resume! Qualifications Additional Information
    $14 hourly 13h ago
  • Customer Service Associate I

    Dollar Tree 4.4company rating

    Customer service representative job in Taylorville, IL

    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with questions and recommendations * Manage sales transactions while working assigned cash register * Maintain security of cash and protect company assets * Keep the store well-stocked, and recover merchandise * Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards * Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders * Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable * Other duties as assigned* Skills and Experience: * High school diploma or equivalent is preferred * Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred * Ability to follow instructions and interpret operational documents is required * Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting * Excellent customer service and relationship management skills are required * Strong organizational and communication skills are required * Strong problem-solving and decision-making skills are required Perks and Benefits: We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance Program * Retirement plans * Educational Assistance * And much more! We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Part time 1516 Springfield Road,Taylorville,Illinois 62568 03441 Dollar Tree Min: 15 Max: 15.5
    $25k-30k yearly est. 60d+ ago
  • Customer Service Representative (Part-Time) - Night Shift

    XPO Inc. 4.4company rating

    Customer service representative job in Salem, IL

    What you'll need to succeed as a Customer Service Representative at XPO Minimum qualifications: * 2 years of customer service experience * Strong computer, typing and 10-key skills * Experience with Microsoft Office * Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications: * Transportation experience * Excellent verbal and written communication skills About the Customer Service Representative job Pay, benefits and more: * Expected pay range: $21.46 to $24.68 per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set. * Shift: 12:00 AM - 6:00 AM * Competitive and comprehensive benefits options available for those scheduled to work 30 hours or more/week What you'll do on a typical day: * Bill shipments according to applicable tariffs and pricing agreements * Recognize and resolve documentation errors * Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions * Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing * Process over, short, and damaged freight and related documentation for customer resolution Customer Service Representatives are required to: * Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery About XPO XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statement here. Nearest Major Market: Mount Vernon Job Segment: Customer Service Representative, Part Time, Night, Operations, Customer Service Apply now "
    $21.5-24.7 hourly 20d ago
  • Customer Service Representative

    Joint Active Systems, Inc.

    Customer service representative job in Effingham, IL

    Job Description About the Role: As a Customer Service Representative at Joint Active Systems, Inc. within the Finance and Insurance sector, you will serve as a vital link between the company and its clients, ensuring exceptional service delivery and client satisfaction. Your primary goal will be to address customer inquiries, resolve issues efficiently, and provide accurate information regarding financial products and services. You will play a key role in maintaining strong customer relationships by understanding client needs and offering tailored solutions. This position requires a proactive approach to problem-solving and the ability to manage multiple customer interactions with professionalism and empathy. Ultimately, your efforts will contribute to the company's reputation for reliability and trustworthiness in a highly regulated industry. Minimum Qualifications: High school diploma or equivalent. Proven experience in a customer service role, preferably within the finance or insurance industry. Strong communication skills, both verbal and written. Basic knowledge of financial products and services. Ability to use customer relationship management (CRM) software and other relevant technology. Preferred Qualifications: Associate's or Bachelor's degree in Finance, Business Administration, or a related field. Experience working in a regulated financial environment. Familiarity with compliance standards and data privacy regulations. Multilingual abilities to support a diverse customer base. Certification in customer service or financial services (e.g., FINRA, CFP). Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat, providing clear and accurate information about financial products and services. Assist customers with account management tasks, including processing transactions, updating personal information, and resolving billing or payment issues. Identify and escalate complex issues to appropriate departments while ensuring timely follow-up and resolution. Maintain detailed and accurate records of customer interactions and transactions in compliance with company policies and regulatory requirements. Collaborate with team members and other departments to improve customer service processes and contribute to continuous improvement initiatives. Skills: In this role, strong communication skills are essential for effectively interacting with customers and understanding their needs. Problem-solving abilities enable you to address and resolve issues efficiently, ensuring customer satisfaction. Proficiency with CRM software and other digital tools is used daily to track customer interactions and manage accounts accurately. Knowledge of financial products and regulatory requirements helps you provide accurate information and maintain compliance. Additionally, teamwork and adaptability are important as you collaborate with colleagues and adjust to evolving customer service processes. Monday through Friday from 8am to 5pm.
    $28k-37k yearly est. 11d ago
  • Customer Service Representative - State Farm Agent Team Member

    Leon Gobczynski-State Farm Agent

    Customer service representative job in Effingham, IL

    Job DescriptionBenefits: Competitive salary Paid time off Profit sharing ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Leon Gobczynski - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $28k-37k yearly est. 16d ago
  • Customer Service Rep (02904) 1001 W Fayette Ave

    Domino's Franchise

    Customer service representative job in Effingham, IL

    Domino's Pizza in Effingham, United States is seeking a friendly and efficient Customer Service Representative to join our team. In this role, you'll be the face of our organization, ensuring our customers receive exceptional service and delicious pizzas. Answer phone calls and take customer orders accurately and efficiently Prepare and make pizzas according to company standards and customer specifications Process cash and credit card transactions Provide outstanding customer service, addressing inquiries and resolving issues promptly Maintain a clean and organized work environment Collaborate with team members to ensure smooth operations during busy periods Assist with various cleaning tasks as needed Lift and move items weighing up to 25 lbs. Qualifications Excellent communication skills with a friendly and positive attitude Strong ability to follow directions and adhere to company procedures Flexibility to work weekends, holidays, and various shifts as needed Basic math skills for handling cash transactions Ability to multitask and work efficiently in a fast-paced environment Team player with a customer-focused mindset Physical ability to stand for extended periods and lift up to 25 lbs. Willingness to learn and adapt to new tasks and responsibilities High school diploma or equivalent preferred (not required) Previous customer service experience is a plus, but not required Additional Information All your information will be kept confidential according to EEO guidelines.
    $28k-37k yearly est. 3d ago
  • Client Success Specialist I (Payroll)

    Creative Planning Inc. 4.6company rating

    Customer service representative job in Kansas, IL

    For more information. Visit: ************************* com/wp-content/uploads/2025/12/Client-Success-Specialist-I. pdf
    $74k-129k yearly est. 20h ago
  • Technical Service Representative

    Hydro-Gear 4.3company rating

    Customer service representative job in Sullivan, IL

    The Technical Service Representative provides technical assistance and training to customers in support of the proper operation and service of our products. * Please note, we are not able to consider candidates who currently or in the future will require visa sponsorship. Hydro-Gear is a world leader in the design and production of precision drive solutions, serving multiple industries and delivering to customers worldwide. Our passion is innovation and a commitment to making our customers successful. Learn more about us at Hydro-Gear.com. Job Type: Full-time located in Sullivan Illinois Salary: Commensurate with experience + biannual bonus Benefits: Link for Benefits and Pay Range ****************************************************************************************** Core Responsibilities of Technical Service Representative * Providing product and service support to customers * Conducting test, teardown and evaluation of electric and hydraulic components * Providing feedback from customers to internal departments * Process warranty claims, maintain and execute warranty reports * Conduct training for service distributors * Associates degree or equivalent from two-year college or technical school plus 2 years of experience or four years of related experience and training. An equivalent combination of education and experience is acceptable. * Experience of electrical and hydraulic systems * Experience in public speaking
    $33k-38k yearly est. 6d ago
  • Outbound Call Center Rep

    CVS Health 4.6company rating

    Customer service representative job in Kansas, IL

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. How will this role have an impact?At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference. As part of the Signify Health's Member Engagement team, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals. This role will report to a Member Engagement Manager. Starting hourly rate $15. 00, with unlimited bi-weekly commission potential. 10 days of required paid training (Monday-Friday, 8AM-4:30PM CST. ) Call center hours of operation are Monday-Sunday 7AM - 9PM, actual shift will be determined at time of hire. Competitive benefits, PTO, tuition reimbursement, and more!What will you do?Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy Present a positive, professional, and high energy approach to clients, health plan members, and team members Meet daily goals set by the department (i. e. , 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc. ) in an office or remote environment Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems Report member complaints and escalations immediately to Member Engagement ManagersParticipate in peer side-by-side coaching as needed Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities We are looking for someone with:A High School Diploma or equivalent is preferred1+ year call center experience OR 2+ years general work experience required Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferredA desire to work in an efficient, results-oriented outbound call center environment Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy Good communication skills, friendly and conversational Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times Strong computer skills and the ability to use multiple systems at the same time, while making calls Benefits:Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date Bi-weekly pay with monthly commission bonus potential 401K, employee stock purchase program and tuition reimbursement Employee discount programs Work From Home Requirements:To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home. The company will provide equipment (keyboard, monitor, computer, headset, etc. ). All applicants must provide their own workspace furniture and ensure a quiet workspace. Conditions of Employment:Successful completion of background check is required for this position. Anticipated Weekly Hours40Pay RangeThe typical pay range for this role is:$15. 00 - $26. 93This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. We anticipate the application window for this opening will close on: 05/31/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Anticipated Weekly Hours40Time TypeFull time Pay RangeThe typical pay range for this role is:$15. 00 - $26. 93This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ************* cvshealth. com/us/en/benefits We anticipate the application window for this opening will close on: 02/16/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
    $15-26 hourly 4d ago
  • Customer Service Associate

    Trademark Marketing Group

    Customer service representative job in Taylorville, IL

    Trademark Marketing Group is a creative marketing firm that specializes in marketing our clients products and services to a wider and higher caliber audience. Our marketing program has been able to attract some of the largest consumer electronics and satellite television companies in the world. TMG's unique approach to each client allows for a much more pleasurable experience and a personalized campaign. One size does not fit all and we are all about creativity on a personalized level. *********************** Job Description Customer Service Associate - Entry Level If you have great people skills and enjoy working with the public, we want to meet you! Trademark Marketing Group is seeking a full-time Customer Service Associate who is career minded and posses unmatched people skills. This is an entry level opening NOT in a call center environment. As a result of clients placing a high value on the more personalized approach and excellent customer service delivered by the customer service team, there is a new opening for the expansion of the retail campaign. TMG is the top marketing company in quality face-to-face customer acquisition & service. We are looking for exceptional candidates to join our successful team. Servicing retail giants with a smile and a handshake is why the customer service division has enjoyed unprecedented growth this year. Campaigns are focused on developing and executing unique, and personable advertising strategies designed to generate new customers for clients. The Goals Are Simple: every consumer must benefit from the promotions, every client must benefit from the services provided and every representative must benefit from the training and team spirit of the company! The Challenge: We are continuously expanding the client base as well as the number of territories covered on a National scale. The current client base is extremely diverse, and operating territories now stack up to 35 across the nation. These growing retail marketing campaigns are in need of customer service professionals that can work on site at the promotional events providing direct customer and client support through promotional techniques. THIS POSITION IS IN A RETAIL SETTING MANAGING CUSTOMER SERVICE AND SALES. Qualifications The Entry Level Customer Service Associate works in an environment that is centered on being a part of a team and being included in a family atmosphere. By bringing together diverse individuals who have an array of expertise, skills and potential, it helps senior management to create progressive promotional event solutions for clients. TMG is looking for key individuals to provide customer service and promotional knowledge to the existing and future client base. Please keep in mind the position involves brand awareness & sales within this retail environment. Join a company that invests in its employees and truly wants YOU to succeed! Benefits of the Entry Level Customer Service Associate Position: Comprehensive Paid Training by a National Manager Travel allowance Opportunity For Community and Charity Involvement Flexible Scheduling Numerous Advancement Opportunities Entry Level Customer Service Associate Qualifications: Experience in customer service and associated fields Ability to adapt to a variety of people Winning attitude and dedication to ensuring customer satisfaction Positive attitude and ability to work well within a team environment Background in Retail or Restaurant Leadership skills Additional Information At TMG, we know that the member of our team work tirelessly to provide our customers with the best support and care they possibly can. Therefore, we are proud to offer competitive compensation and benefits to our hardworking employees. Benefits include: Full paid One-on-One training with one of our top managers Guaranteed weekly salary Travel opportunities Other weekly performance bonuses
    $25k-34k yearly est. 60d+ ago
  • Customer Advocate I

    HCSC 4.5company rating

    Customer service representative job in Mattoon, IL

    At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need. JOB REQUIREMENTS: * High school diploma OR GED. * 6 months customer service experience OR 6 months experience in an office environment. * Data entry and/or typing experience. * Interpersonal, verbal and written communication skills. * Analytical and organizational skills and independent decision making skills. * Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks. PREFERRED JOB REQUIREMENTS: * 9 months customer service experience. * Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management. * Knowledge of medical terminology and anatomy. * Proven ability to learn quickly and adapt to change. * Referral preference given to applicants able to take and meet testing criteria. This role is onsite. INKT Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting ************************************** The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $17.75 - $28.39 Exact compensation may vary based on skills, experience, and location.
    $17.8-28.4 hourly Auto-Apply 4d ago
  • Farm Insurance Customer Service Representative

    Loman-Ray Insurance Group, LLC

    Customer service representative job in Sullivan, IL

    Job Description About Us Founded in 1981, Loman-Ray Insurance Group, LLC, is an independent insurance headquartered in Central Illinois. Throughout the decades, Loman-Ray excelled at serving the needs of educators, farmers, group health clients, and families of all shapes and sizes, providing value and building personal, trusted relationships. In 2016, Loman-Ray announced a new logo to represent the nature of the agency's identity and capture what makes our team unique. The shield symbolizes our dedicated employees, each genuinely vested in our insureds' well-being and ready to protect their best interests. Each section of the shield represents the categories of insurance we provide: life, health, home, auto, commercial, and farm insurance. The shield brings all of these together into one entity - Loman-Ray Insurance Group, LLC. Today, Loman-Ray continues to grow, offering multiple insurance lines from dozens of proven providers. Carefully selected mergers have helped Loman-Ray enter new communities across Illinois and to develop a growing staff of experienced insurance professionals. Farm Insurance Customer Service Representative Position Summary: The primary function of this role is to provide support to clients, Producers, and the office team for all farm insurance accounts. This role requires a strong understanding of farm insurance policies, coverages, and claims processes. The representative assists with servicing existing business, processing claims, and coordinating communication between clients, insurance companies, and internal staff to ensure exceptional service and accurate policy management. Key Responsibilities: Customer Service Answer incoming phone calls and assist or direct clients and prospects appropriately. Greet clients visiting the office and provide assistance or route them to their assigned Producer or IAS. Provide responsive customer service support to assigned Producers and farm insurance clients. Open, sort, and distribute daily mail and handle client correspondence. Coordinate with clients, insurance companies, and internal departments to facilitate policy and service needs. Meet with farm clients when necessary to discuss policy changes, coverage options, or claims. Process client payments accurately and securely. Screen walk-in and phone-in prospects to identify new business opportunities. Act as a communication link between clients, Producers, and internal staff. Provide support for Producers during absences and assist with new business quoting. Policy Servicing & Administrative Support Review renewal policies for accuracy and conduct pre-underwriting for farm accounts. Assist with quoting new farm insurance business for Producers or the agency. Monitor and communicate billing statuses to Producers and clients. Maintain and update records in the Client Management System. Provide servicing support for CSR's and IAS's during absences. Support the new business quoting process and ensure timely completion of tasks. Perform general administrative tasks in a professional office setting with minimal physical demands. Handle additional duties or special projects as assigned. Claims Management Receive loss information from insureds via phone, mail, or in-office meetings. Review farm insurance policies to verify coverage for reported claims. Provide claim information to Producers for prompt reporting to carriers. Follow up with insurance companies on claim statuses and communicate updates to Producers and IAS's. Assist with processing settled claims, including issuing settlement checks to insureds or claimants. Act as a liaison between clients, Producers, and carriers to ensure smooth claims resolution. Qualifications: High School Diploma or equivalent required; college degree preferred Active Illinois Property & Casualty license required, or the willingness to obtain the license Prior experience in farm insurance or related insurance customer service Working knowledge of farm insurance policies, coverages, underwriting, rating, claims, and billing procedures Working knowledge of Applied Epic desired; will consider experience with related agency management systems Proficiency with Microsoft Office Suite Strong oral and written communication skills with professional phone etiquette Proven customer service abilities and exceptional interpersonal skills Ability to handle multiple tasks with strong attention to detail and accuracy Commitment to ongoing education in technical insurance knowledge through approved courses or professional programs Ability to pass a criminal background check, as permitted by law Hours: Monday-Friday, 8:30am-4:30pm Office Locations: 145 E. 5th Avenue, Clifton, IL 60927 13 South Main Street, Sullivan, IL 61951 113 S. State Street, Monticello, IL 61856 2702 Boulder Drive, Urbana, IL 61802 125 W. Garfield Street, Cissna Park, IL 60924 17 E. Liberty Lane, Danville, IL 61832 1016 W. Orange Street, Hoopeston, IL 60942 104 N. Main Street, St. Joseph, IL 61873 15 S. Main Street, Villa Grove, IL 61956 605 Old Salem Road, Petersburg, IL 62675 Benefits: Competitive Compensation Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
    $28k-37k yearly est. 4d ago
  • Blood Collection Staff - Customer Service

    American Red Cross 4.3company rating

    Customer service representative job in Effingham, IL

    Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: We provide Paid-Training - no prior medical experience required! Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW (Job Overview): When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): * Take the time to personally connect with donors - listen to their stories and help them understand how impactful their donation is. * Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again. * Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused * May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. Standard Schedule: * Variable Schedule ( Morning, Afternoons & Evenings) * Rotating Weekends * To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. * Schedule is provided two to three weeks in advance Pay Information: * Starting rate $19.75/hour. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): * High school diploma or equivalent is required * Customer service experience and effective verbal communication skills are required * A current, valid driver's license with a good driving record is required. * Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. * At the American Red Cross, we conduct many mobile blood drives at businesses, schools and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive. * Basic computer skills are required. Must be proficient with Microsoft office applications. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): * Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.) * Prior leadership experience BENEFITS FOR YOU: As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: * Medical, Dental, and Vision plans * Health Spending Accounts & Flexible Spending Accounts * PTO: Starting 15 days a year; based on type of job and tenure * Holidays: 11 paid holidays comprised of six core holidays and five floating holidays * 401K with up to 6% company match * Paid Family Leave * Employee Assistance * Disability and Insurance: Short + Long Term * Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
    $19.8 hourly Auto-Apply 8d ago
  • Member Engagement Specialist

    Mattoon Area Young Mens Christian

    Customer service representative job in Toledo, IL

    Part time position delivers excellent service to all members, guests, and program participants by greeting every person as they enter the facility, registering participants for membership and programs, accurately handling payment transactions, and promoting and providing information about programs and membership. Hours availalble day time and evenings. Employee Benefits YMCA Usage - Facility usage is free for all employees. Immediate family members may use the YMCA at a discounted monthly price. Immediate family members are as follows: spouse, domestic partner, dependent children and other dependents living within the same household. Program Fees-Except for certain exceptions, program fees will be reduced by 25% for all employees and their immediate family.* While not working, an employee of the Y can use the child watch service for free up to a 2 hour daily limit. While working, child watch is free and unlimited. Retirement Options available Essential Functions: Greet every member throughout the facility, preferably by name. Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention. Interviews and/or tours prospective members; sells memberships. Builds relationships with members; helps members connect with one another and to the YMCA. Registers members for programs and membership and accurately enters transactions using DAXKO computer system. Handles and resolves membership concerns using positive can do attitude and exercising good judgment-making skills. Informs supervisor of unusual situations or unresolved issues. Prepares incident/accident reports per established Y risk management procedures. Applies all YMCA policies dealing with member services. Attends staff meetings and stays up to date on all programs and events at or associated with the Y. Distributes locker keys, towels, and sports equipment. Conducts Aquatic/Locker Room checks. Keeps lobby and Welcome Desk area clean and performs light housekeeping duties as needed. Other duties as assigned. YMCA Competencies (Leader): Mission Advancement: Accepts and demonstrates the Y's values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising. Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others. Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members. Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. Requirements Qualifications: Certifications required within 30 days of hire: CPR/AED, and First Aid. Excellent interpersonal and problem solving skills. Ability to connect with people of diverse backgrounds. Previous customer service, sales or related experience. Maintains a professional appearance and communication skills. Basic knowledge of computers. Display ability to learn and understand DAXKO computer system. Completion of all required safety trainings. Physical Demands: Frequent sitting, standing, and walking for extended periods of time. Occasional push/pull/carry/lift up to 25 lbs. Ability to respond to emergency situations. The Mattoon Area Family YMCA is an Equal Opportunity Employer and complies with all applicable federal, state, and local fair employment practices laws. Salary Description $15.00 per hour
    $15 hourly 60d+ ago
  • Seasonal Customer Service Coordinator

    Herff Jones 4.6company rating

    Customer service representative job in Arcola, IL

    Seasonal Customer Service Coordinator Starting Minimum Pay: $19.00 per hour THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES - HERFF JONES Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years. YOUR OPPORTUNITY: The Herff Jones Cap and Gown team, based in Arcola IL, is looking for a Customer Service Coordinator to join our team. Here's How You'll Make an Impact: Reporting to the office manager, The Customer Service Coordinator serves as the point of contact for all matters specific to our customers and Sales Reps. The customer service coordinator builds and maintains relationships with our customer's decision-makers and external independent sales professionals. The successful employee assists the customer service specialists and independent sales professionals to ensure successful graduations. liaison role between our Customer Service Specialist, Sales Reps, Customers (eg.: school administrative and bookstore managers) and internal production, distribution center, and shipping managers. Assist Customer Service Specialists in managing contracts and relationships to maximize company profit yet maintain goodwill and long-term commitment with Customers. Serve as product line expert and advisor to Independent Sales Professionals their staff Operate as a point of contact on matters specific to the assigned Customers and Independent Sales Professionals. Ensure the timely and accurate delivery of our products according to Customer needs. Serve on cross-functional teams representing the needs of our Customers and independent sales professionals to assure that their needs are met. Assist with tracking key account metrics. Assist with requests or issues delegated from Customer Service Specialists and escalations as needed. What You'll Bring to the Table: Proven success effectively communicating across all levels of an organization. Demonstrated ability to orchestrate resources to a desired end. Effective problem solver capable of maintaining composure and a positive attitude in demanding circumstances. Proven ability to manage multiple projects at a time while paying strict attention to detail. Experience in delivering solutions based on customer needs. Demonstrated ability to communicate, influence credibly and effectively at all levels of an organization. Excellent listening, problem-solving, written and verbal communication skills. Education /Technical Skills Required Bachelor's degree or higher preferred; or equivalent work experience (3-5 years). Experience with Account management software and Office Suite. Physical Demands/Essential Functions Work long hours during peak season. Sit at a computer for 8-12 hours/day, five days a week. Type on a keyboard and perform other basic office tasks. Speak clearly and audibly on the telephone in English. JOIN THE BEST TEAM ON CELEBRATING STUDENT MILESTONES About Herff Jones: Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit ******************* Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity. Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
    $19 hourly 7d ago
  • Pharmacy Customer Service Associate

    Walgreens 4.4company rating

    Customer service representative job in Effingham, IL

    + Models and delivers a distinctive and delightful customer experience. + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. + In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. **Customer Experience** + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). **Operations** + Provides customers with courteous, friendly, fast, and efficient service. + Recommends items for sale to customer and recommends trade-up and/or companion items. + Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products. + Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. + Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. + Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. + Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. + Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. + Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. + Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. + Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). + Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. + Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. + Has working knowledge of store systems and store equipment. + Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. + Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). + Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. + Complies with all company policies and procedures; maintains respectful relationships with coworkers. + Completes special assignments and other tasks as assigned. **Training & Personal Development** + Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. + Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments. **Job ID:** 1737834BR **Title:** Pharmacy Customer Service Associate **Company Indicator:** Walgreens **Employment Type:** Part-time **Job Function:** Retail **Full Store Address:** 1200 W FAYETTE AVE,EFFINGHAM,IL,62401 **Full District Office Address:** 1200 W FAYETTE AVE,EFFINGHAM,IL,62401-01913-05752-S **External Basic Qualifications:** + Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) + Requires willingness to work flexible schedule, including evenings and weekend hours. **Preferred Qualifications:** + Prefer six months of experience in a retail environment. + Prefer to have prior work experience with Walgreens. + Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. + Prefer good computer skills. + Prefer the knowledge of store inventory control. + Prefer PTCB certification. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits **Shift:** **Store:** 05752-EFFINGHAM IL **Pay Type:** Hourly **Start Rate:** 16 **Max Rate:** 18
    $24k-28k yearly est. 12d ago

Learn more about customer service representative jobs

How much does a customer service representative earn in Effingham, IL?

The average customer service representative in Effingham, IL earns between $25,000 and $41,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average customer service representative salary in Effingham, IL

$32,000

What are the biggest employers of Customer Service Representatives in Effingham, IL?

The biggest employers of Customer Service Representatives in Effingham, IL are:
  1. Leon Gobczynski-State Farm Agent
  2. Circle K
  3. Domino's Pizza
  4. Domino's Franchise
  5. Joint Active Systems, Inc.
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