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Customer service representative jobs in Griffin, GA - 1,541 jobs
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Senior Customer Success Specialist, Connect Specialty Sales
Amazon
Customer service representative job in Atlanta, GA
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix, Pinterest, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. AWS is seeking an experienced Contact Center as a Service (CCaaS) Customer Success Specialist for Amazon Connect. Connect was born out of Amazon's own need for the best CCaaS solution that works at scale, while improving customer experience. Today, Connect is one of AWS's fastest growing services, leveraging native generative AI capabilities to improve customer and employee experiences. As a Connect Customer Success Specialist, you will act as a strategic advisor to customers, helping them innovate and optimize their contact center and customer experience through adoption of the Connect capabilities. You will lead cross-functional field teams in sales, solutions architecture, partner sales, product, and will work at the CxO level with customers to maximize the value of their Connect investment. The ideal candidate will have enterprise sales and/or consulting experience in Contact Center as a Service or similar SaaS solutions in areas such as telecommunications, VoIP, and/or or CRM/ERP applications. You will be passionate about customer experience and advocacy and bring the voice of the customer into the product development process. You will enjoy solving complex problems; our customers will rely on your guidance to scale Connect across their complex global businesses, overcoming technical and organizational roadblocks on the way. Key job responsibilities - Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise-wide adoption of Connect. - Deliver compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success. - Build customer skills and proficiency with Connect. - Engage with C-level stakeholders to understand the value proposition of Connect and uncover new areas of business value. - Develop account plans in conjunction with field teams. - Meet annual revenue targets through increased adoption of Connect. - Work with partners and ISVs to extend reach & drive adoption of AWS solutions. A day in the life The Amazon Connect Customer Success Specialist (CSS) will create a matrix environment with resources from our partner community, Professional Services, AWS account teams, and Connect service team members to drive customer success. A CSS will run attach service plays, customer engagements to drive adoption of migrating services, work with our partner community to scale and align key members of the services team for optimization and retention efforts. Last, a CSS will uncover cases that align to Connect unique business value to be shared with AWS Marketing. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Basic Qualifications - 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience - Bachelor's degree in science, technology, engineering, math, business or equivalent - Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams - 3+ years with Amazon Connect or contact/call center technology expereince Preferred Qualifications - PMP certification, or SCRUM/Agile, SAFe certification - Experience implementing cloud services including migrations and modernization projects or similar Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at ******************************* . USA, GA, Atlanta - 153,600.00 - 207,800.00 USD annually USA, TX, Austin - 153,600.00 - 207,800.00 USD annually USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually$34k-40k yearly est. 4d agoCustomer Service Specialist
Firstpro 360
Customer service representative job in Norcross, GA
Growing and highly stable company has an immediate need for a Customer Service Specialist to handle inbound ticket queue and phone support while also providing face-to-face customer assistance . In this role, you must have experience working in a high-volume call center environment, handling around 40 instances a day via in-person interaction (high percentage will be face to face), phone, chat, and email promptly and professionally. Duties include general customer service, troubleshooting issues, resolving delivery miscues, answering questions about the customer's account, etc. You must be able to clear a drug and background screening. *Must live in the metro Atlanta area and be able to commute to the office five days a week, working 7:00 AM-4:00 PM* Requirements: 3+ years' experience working in a high volume call center environment. MUST have excellent speaking skills, professional demeanor, and a positive attitude. Can fully clear a 10-panel drug screen and criminal background check. Good job stability required; no job hoppers. Very patient and empathetic in external customer communication.$25k-32k yearly est. 5d agoCSA Superintendent - Data Center Construction
Rockwell Sterling
Customer service representative job in Atlanta, GA
Project Type: Mission-Critical / Data Center Our client is seeking an experienced CSA Superintendent to join a high-performing project team on a large-scale data center construction project in the Atlanta market. This role is ideal for a strong field leader with deep experience in civil, structural, and architectural (CSA) scopes within mission-critical or complex commercial construction environments. Key Responsibilities Lead and manage all CSA field operations including civil, concrete, structural steel, architectural finishes, and building envelope Coordinate daily activities with subcontractors, inspectors, and internal project teams Develop and maintain short-interval schedules to ensure milestones are met Enforce site safety standards and ensure compliance with OSHA and project-specific safety requirements Oversee quality control to ensure work is executed in accordance with contract documents and industry standards Collaborate closely with MEP and commissioning teams to support integrated project delivery Track manpower, productivity, and material deliveries to maintain schedule and budget objectives Participate in coordination meetings, inspections, and progress reporting Qualifications 8+ years of experience as a Superintendent, with a strong focus on CSA scopes Prior experience on data centers, mission-critical, or large-scale commercial projects strongly preferred Proven ability to manage multiple subcontractors and fast-paced construction environments Strong understanding of construction sequencing, scheduling, and quality control Excellent leadership, communication, and problem-solving skills Ability to read and interpret drawings, specifications, and schedules Proficiency with construction technology tools (Procore, Bluebeam, scheduling software a plus) What's Offered Long-term opportunity on a high-profile mission-critical project Competitive compensation package (salary, bonus, benefits) Opportunity to work with an elite project team on technically complex construction 📍 Project is based in Atlanta, GA. Local candidates or those willing to relocate are encouraged to apply.$22k-30k yearly est. 4d agoForklift Technical Support/Service Representative
HD Hyundai Construction Equipment
Customer service representative job in Norcross, GA
The Technical Support representative is responsible for assisting Hyundai Material Handling Dealers with technical issues relating to the Hyundai Forklifts via Hi Desk 2 (internal CRM), Telephone, and email. Responsibilities: Use the Hyundai Dealer Portal system to advise and assist the dealer network technicians with technical issues. This includes using Electrical and Hydraulic Schematics, Service Manuals, Engine Manuals, and experience to help troubleshoot issues in a timely manner. Maintain technical information on HMH products and provide dealers and HMH service with information as requested. Work with Product Support and Service departments in the investigation of product issues and resolution. Distribute, track and monitor field service campaigns required for product improvement/recall in accordance with HHI/HMH policy. Monitor failure trends and report information to R&D, Engineering, or Quality departments at HQ. Provide information regarding modification or changes required to Hyundai technical documentation including Service and Parts Manuals. Work with parts department on technical part questions. Assist with providing the correct part numbers to dealers when needed. Report part issues to R&D, Engineering or Quality departments at HQ. Develops and maintains database of FAQ related to technical product information. Assist dealer personnel in proper submission of warranty claims including providing Warranty Authorizations per Hyundai Material Handling Warranty Policy. Qualifications: Forklift Technical experience is required. Strong computer skills, Microsoft Office (Excel, Power Point and Word) Reporting and report development. Other duties: Other duties and functions appropriate to the position as assigned by the manager from time to time. Travel: Travel may be required at times to assist Dealer Technicians or Hyundai Regional Aftermarket Managers on site for troubleshooting of equipment or failure analysis. Work environment and other requirements: The work environment is a non-smoking office environment. Some heavy lifting required. Mostly sitting with computer and phone usage. Accommodation can be made for handicapped employees. Travel only on an “as needed” basis.$30k-41k yearly est. 4d agoInside Sales & Operations Representative
Roadsafe Traffic Systems
Customer service representative job in Covington, GA
Inside Sales & Operations Representative Classification: Non-Exempt About The Organization RoadSafe Traffic Systems is the largest national provider of traffic safety products and services in the United States. RoadSafe serves customers in all 48 contiguous states through its network of more than 60+ branch locations. At RoadSafe, we offer competitive pay, growth potential, and an excellent benefits package, including medical, dental, vision, and 401(k) plans for those who qualify. We recognize and value diversity and are committed to creating an inclusive environment for all employees. GA Inside Sales Position Summary The Inside Sales Representative supports all sales functions for an assigned territory. Key responsibilities include quoting, product ordering, inventory coordination, billing accuracy, and customer relationship management. This role plays a critical part in account management, margin protection, and supporting the growth of branch revenue. Responsibilities & Objectives Warehouse & Inventory Support Verify inventory availability and assist with loading/unloading customers and supply trucks. Manage warehouse sales inventory areas, including organization, cleanliness, rotating stock, and basic shipping/receiving support (UPS and freight). Maintain inventory levels with the Branch Manager and conduct regular physical counts and reconciliations. Place purchase orders as needed, ensuring compliance with vendor pricing agreements and use of standardized SKUs. Assist with deliveries if certified to drive a RoadSafe vehicle. Must be able to lift up to 75lbs repeatedly. Inside Sales & Customer Relationship Management Provide formal sales quotes with accurate lead times based on direction from Outside Sales, Branch Manager, website inquiries, or direct customer requests. Inform customers when orders are received and coordinate delivery or pickup arrangements. Create and maintain accurate price sheets aligned with branch pricing expectations. Maintain margin expectations through accurate quoting and cost awareness. Strengthen relationships with existing customers, with emphasis on the branch's “Top Twenty Customers.” Promote growth within existing accounts and pursue new customer acquisitions. Contact current customers using sales activity reports and follow-up practices. Billing & Financial Support Support the sales billing process, ensuring timely and accurate documentation and reporting. Assist with Accounts Receivable follow-up as needed. Product Knowledge & Cross-Functional Collaboration Participate in vendor-led product training to develop expertise in RoadSafe products and solutions. Work with branch personnel to gain practical field experience and understand product applications. Identify and prospect new customers across industries that may require RoadSafe products or rentals. Collaborate with Regional Account Managers (RAMs) and estimators to support bid and proposal follow-up. Communicate regularly with internal stakeholders regarding customer issues and assist in resolving concerns. Support corporate initiatives and branch-level operational goals as requested. Knowledge And Skills Strong sales and customer service skills with the ability to build long-term relationships. Knowledge of inventory management principles and best practices. Ability to analyze and understand financial data to maintain margin expectations. Knowledge of industry products and market trends, with commitment to continuous learning. Effective critical thinking and problem-solving abilities. Strong written and verbal communication skills. Highly organized, proactive, and able to work independently and collaboratively. Ability to thrive in a fast-paced construction environment. High attention to detail and excellent time-management skills. Familiarity with DOT regulations and contractors is a plus. Education And Experience Experience with retail sales transactions, including cash, credit card, and check handling. Proficiency in Microsoft Office applications (Outlook, Word, Excel, OneNote, Teams). Five years of sales or retail experience preferred. Experience in inventory management and warehouse environments. Forklift experience is a plus; training is available. RoadSafe is an Equal Opportunity Employer/including Disabled/Veterans$41k-74k yearly est. 2d agoInside Sales Support
RÖHlig Logistics
Customer service representative job in Atlanta, GA
Shaping the Future of Logistics- Your Career Starts at Röhlig Whether it's sea freight, air freight, or contract logistics, at Röhlig Logistics you'll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we've built our reputation on reliability and trusted partnerships. Röhlig USA delivers a customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success. We are looking for an experienced and results driven Inside Sales Support Representative to support our growing sales team. What you will do: Sales and Business Development Maintain, and develop existing customers through appropriate propositions and ethical sales methods. Co-ordinate appointments for sales representatives. Assist with sales campaigns and events in conjunction with local and overseas partners. Provide Information and negotiation of rates for maintenance of the branch tariff. Preparation of correspondence needing neat presentation as requested by sales department. Be compliant will all regulations prescribed by USA Customs/IATA/TSA/FMC and other governing bodies. Offer sales support for future sales offices in remote locations. Quoting of freight costs to customers/agents through computer system. Response and follow up sales inquiries and leads using appropriate methods. Client and Supplier Management Client Management of allocated customers using established tools with a view to achieve and exceeding targets. Weekly follow-up with new clients after their first shipments. Deployment of information about all contracts with customers and suppliers to all parties. Ensure that any client entertainment activities are carried out in a professional and responsible manner to ensure the continuing good name of Rohlig USA. Ensure customer requests/complaints are completed in a timely manner and to the highest possible service level. Prevent recurrences and eradicate identified issues. Adhere to client service level agreements. Resolves discrepancies, while keeping records of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance. Administration Monitor competitor activity and industry trends. Assist in the production of monthly statistical sales reports. Update and maintain all relevant information about customers and sales activities on CRM, Enterprise/EDI. Attend meetings with sales team members if applicable. Attending training to develop relevant knowledge, techniques and skills if applicable. Prepare standard operating procedure. What you bring: High school graduate. Some college or certifications preferred Familiarity with freight forwarding procedures, regulations & departments Essentially 2-4 years of industry related experience Excellent Customer Services skills Proven Sales and Business selling ability Highly motivated and results driven Demonstrates outstanding people skills Determines best customer solutions Business savvy and customer driven Closes the sale Comfortable being on the road (if applicable) What we offer you: At Röhlig, we believe in supporting our employees' well-being, growth, and work-life balance. That's why we offer a competitive benefits package designed to empower you both personally and professionally: Comprehensive Medical, Dental, and Vision Insurance - Keeping you and your family healthy is our priority. 401(k) Plan with Company Match - We're invested in your future and help you save for retirement. Generous Paid Time Off (PTO) - Whether you're planning a vacation, taking care of personal needs, or just need a mental health day, we've got you covered. Supportive Work Environment - From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way. If you're looking for a workplace where your contributions matter and your well-being is supported, we'd love to have you on board. Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You'll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we're committed to helping you build a long-term career while maintaining a healthy work-life balance - because we believe success is best achieved together. Apply now and shape the future of logistics with us! For further information about the position or the application process, please reach out to Mark Aulisio Talent Acquisition Manager *********************** More information on ***************$36k-58k yearly est. 5d agoClient Success Specialist
Summit Group
Customer service representative job in Atlanta, GA
The Client Success Specialist is responsible for supporting the Client Success team activities, specifically generating ideas for revenue growth, creating presentations, sourcing and merchandising products. Ideally, the CSS helps the Client Success team grow their business and provide a top-notch client experience. PRIMARY RESPONSIBILITIES Collaborate with the Client Success Executive and/or Client Success Director on ways to increase revenue. Create solutions based on client needs, to include researching product and service information from suppliers, including costs, availability, and delivery schedule for designated accounts. Follow trends in the marketplace to best develop creative merchandise solutions. Manage projects within the Client Success team, coordinating multiple stakeholder groups to develop and execute deliverables. Participate in sales/supplier/client meetings to increase product and solutions knowledge. Create and design artwork for client orders and develop client proposals and presentations on an as needed basis in Adobe Illustrator and PowerPoint. Be people-oriented, client-focused, and assertive in developing client and supplier relationships. Qualifications SKILLS AND EXPERIENCE 2-3 years of B2B sales, inside sales or sales support experience. Experience in promotional products, PR, marketing services a plus. Familiarity with CRM systems such as NetSuite, Salesforce, Zoho etc. Microsoft Office proficiency required. Bachelor's degree preferred but applicable experience will be considered. Summit Competencies: Communication - listening to others and communicating in an effective manner, organizing and delivering information appropriately. Creativity - developing fresh ideas that provide solutions to all types of business challenges. Client-focused - building and maintaining excellent service to internal and external clients, always keeping the customer experience in mind. Initiative - identifying solutions without being prompted to do so, taking initiative, and moving forward without hesitation. Results-driven - focusing on results and desired outcomes and how best to achieve them, maintaining a personal sense of ownership and accountability. Teamwork - promoting cooperation and commitment within a team, to achieve common goals. Role Competencies: Problem-solving - applying critical thought and insight to make sense of the issue and recommend a solution that shows excellent analytical and problem-solving skills. Relationship-building - building constructive working relationships (internal and external) by fostering a high level of acceptance, cooperation, and mutual respect. Independent Action - taking strong initiative, exercised with an ability to use responsible decision-making and work collaboratively across all functional areas of Summit. Calm under Pressure - Remaining calm in stressful situations and handling confrontational situations with diplomacy, sound judgement, and professionalism. Attention to Detail - Managing multiple projects simultaneously, while maintaining superior attention to detail.$55k-100k yearly est. 19d agoCall Center Representative
All American Renovations
Customer service representative job in Locust Grove, GA
Job Brief: We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Responsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Skills Required: High school diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired.$31k-35k yearly est. 60d+ agoCall Center Representative
Surgery Partners Careers
Customer service representative job in Newnan, GA
Work Schedule: M-F, 8a-5p A Call Center Representative will be responsible for answering all incoming calls for Georgia Bone and Joint and will either respond directly to the inquiry or will direct the call accordingly. The position schedules appointments for providers as well as obtaining necessary information from the patient in regards to insurance, required personal information, obtain any necessary prior medical records, and/or obtain pre-certification for the appointment. The ideal candidate will have experience in a customer service-oriented environment with a high call volume. Organizational skills and able to multi-task is essential to succeed in this position. Candidate must be able to work independently and make decisions based on training and knowledge. Able to tolerate lengthy periods of sitting and repetitive keyboard typing. A high school diploma or the equivalent is required. Experience working in the medical industry is a plus. Benefits: Comprehensive health, dental, and vision insurance Health Savings Account with an employer contribution Life Insurance PTO 401(k) retirement plan with a company match And more! Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.$21k-28k yearly est. 28d agoCustomer Acquisition Expert
Lumina Agency Inc.
Customer service representative job in Atlanta, GA
Lumina Agency Inc is a forward-thinking company committed to professionalism, organization, and exceptional client experience. We believe that a well-structured front office is essential to the success of any organization. Our team values clear communication, reliability, and a polished work environment where every individual contributes to a positive and productive workplace. Job Description We are seeking a Customer Acquisition Expert to join our Atlanta team. This role is ideal for a motivated professional who thrives in a results-oriented environment and enjoys building meaningful connections with potential customers. As a Customer Acquisition Expert, you will play a key role in expanding our client base by executing acquisition strategies, engaging new prospects, and supporting long-term growth initiatives. This position offers clear advancement opportunities and exposure to strategic business development practices. Key Responsibilities Execute customer acquisition strategies aligned with company growth objectives Identify and engage prospective customers through direct outreach and relationship-building efforts Maintain accurate records of interactions and progress within internal systems Collaborate with internal teams to refine messaging and improve acquisition performance Monitor results and contribute insights to optimize outreach and conversion processes Represent the company professionally in all customer-facing interactions Qualifications Strong communication and interpersonal skills Ability to work independently while contributing effectively to a team environment Results-driven mindset with attention to detail and organization Problem-solving abilities and adaptability in a fast-paced setting Professional demeanor and strong work ethic Willingness to learn and grow within a structured career path Additional Information Competitive salary ($52,000 - $56,000 annually) Clear growth and advancement opportunities Ongoing training and professional development Supportive and performance-driven work environment Stable full-time position with long-term career potential$52k-56k yearly 17d agoCall Center Representative
Serenity Mental Health Centers
Customer service representative job in Atlanta, GA
Job DescriptionReady to Make an Impact in Healthcare? Join Serenity. Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we're transforming mental wellness with compassion, innovation, and a people-first approach. No Healthcare Experience? No Problem. We're not looking for medical backgrounds - we're looking for calm, clear communicators who know how to solve problems and keep things moving. If you're steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you'll feel right at home. Bring your focus, empathy, and drive - we'll train you on the rest. The Role: Call Center Representative | Sandy Springs, GA As a Call Center Representative, you'll connect with potential patients who've expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you'll gently guide them toward booking their first appointment-turning leads into lasting patient relationships. What You'll Be Doing: Gently guide hesitant patients to book their first appointment with care & empathy Convert new leads into patients with confident, results-driven follow-up Schedule, adjust, and cancel appointments with accuracy Act as a liaison between established patients and their provider Working with other healthcare professionals to ensure seamless patient care Provide information about healthcare services, procedures, and policies Handle patient concerns, complaints, and questions promptly and professionally Follow protocols for managing patient inquiries and issues Resolve patient issues, offer solutions, and escalate when needed Verifying patient information, insurance details, and eligibility Accurately enter and update patient info in the EMR system Other duties as assigned Who We Are: Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire. You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time. Requirements What You Need: High School Diploma or GED Proven experience in a high-volume customer service industry Excellent verbal and written communication Proficiency with MS Office applications a plus Basic math skills Benefits Why You'll Love Working at Serenity: Starting at $16.50/hour with growth opportunities to $19.50/hour within six months Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment) Luxe-level benefits: We cover 90% of medical, dental & vision 401(k) - because your future deserves self-care too 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge Flexible Shift Hours$16.5-19.5 hourly 7d agoCall Center Representative
Lap of Love
Customer service representative job in Macon, GA
Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents. Provide customer service by engaging in positive interactions with pet families Answer a high volume of customer service calls in a work from home/ remote environment Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules Gather and accurately document the pet's medical information and schedule appointments in an effective manner Meet all productivity, quality, and performance standards Go above and beyond to provide stellar customer service to pet families and our veterinarians Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines Other duties may be assigned to the employee to ensure the highest standard of customer service Requirements Experience working in high call volume, customer service, or call center environments A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported. Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom Previous experience in a work-from-home environment or working with minimal peer interactions High attention to detail and ability to adapt to new processes Expected to be present for work, on time, every day for the entire duration of their shift Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period. Physical Job Requirements: Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard. Ability to lift up to 15 pounds Schedule Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year Schedule includes nights/weekends/holidays Must attend mandatory 4-week intensive training program at the beginning of employment Benefits Medical Insurance Plans with 100% employee funded HSA option available Dental and Vision Insurance Plans Company Funded Wellness Resources (Mental, Financial, and Physical) Life Insurance (Basic, Voluntary, and AD&D) Long Term and Short Term Disability Insurance Retirement Plan (Traditional 401k with 3% match & Roth 401k) Generous Paid Time Off Generous Paid Parental Leave Bereavement Leave Training & Development Pet Insurance Remote Work From Home Compensation This position is hourly non-exempt and is eligible for overtime Hourly pay starts at $16.00 per hour$16 hourly Auto-Apply 2d agoAdTech Client Specialist
Urban Science
Customer service representative job in Atlanta, GA
We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now! POSITION OVERVIEW With the success of our revolutionary suite of Media Performance solutions that takes the guesswork out of planning, deploying, and optimizing automotive media, we are looking for a Client Specialist to help support our growth within the agency and ad-tech community. This role has current Hybrid Workplace flexibility, and candidates must be available to work in-person two to three days per week at an Urban Science office location. We are headquartered in Detroit, MI and additionally have flexibility to consider candidates local to Atlanta, Dallas (Plano), or Nashville (Franklin). URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. Essential Duties and Responsibilities * AdTech team operational and client account support. * Process and analyze usage reports from platform, agency and OEM contracts. * Support the development of a reporting repository for Media Performance projects. * Maintain Media Performance project data at the Solution, Platform, Brand, and Segment levels. * Coordinate with internal teams to ensure services are activated and running smoothly. * Act as main point of contact for questions or concerns from active clients and users. * Support Senior Engagement Managers and Head of Sales on day-to-day client needs, such as research. * Coordinate with internal teams to ensure services are activated and running smoothly. Qualifications - Education and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required: * Data Savvy: Requires a broad understanding of real-time analytics, and experience working with data to provide clear and insightful recommendations * Data management skills (SQL or Access is nice to have) Requires demonstrated knowledge of excel, ability to do pivot tables, macros, etc. * MS Office: Requires solid knowledge of MS Excel, Word, PowerPoint, Teams, and Outlook * Thought Leadership: Requires ability to apply Urban Science methodologies and new ideas to the client's mission critical problems to help them drive business * Experience being a process creator/innovator * Ability to ask relevant, thoughtful questions, take initiative, critical thinker * Communication skills: Strong written and verbal skill set required. Ability to communicate concisely and coordinate effectively with various levels of leadership, and across various teams/offices * Presentation skills: Ability to conduct professional presentations with various levels of leadership * Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way * Initiative: Requires the drive to go above and beyond to improve or enhance job results. Ability to work independently in assigned space * Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule * Project Management: Project management skills, including the ability to estimate work efforts, define work plans, monitor progress and report schedule variances and scope changes. Responsible and accountable to meet deadlines and deliver work as needed. Preferred: * Campaign analytics background * Account management background * Digital automotive marketing experience * Accounting, billing and reporting knowledge * Automotive media, Insertion Order, product/service usage reporting EDUCATION and/or EXPERIENCE: * Bachelor's degree in business, Marketing, etc. required; other degrees considered with demonstrated ability to apply advanced skill in quantitative analysis. * Minimum of 3 years related work experience required * Digital marketing/agency experience required WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond a traditional 40-hour workweek.$57k-79k yearly est. Auto-Apply 40d agocall center representative
Nj Tech
Customer service representative job in Atlanta, GA
NJTECH is a global managed IT service, IT consulting, and business solutions partner. Our "High Performance Business" strategy builds our expertise in technology and consulting. Our offshore consulting plays a major role in helping clients to achieve their objectives in the highest level; ultimately creating sustainable value to customers and shareholders. Our goal is to provide our clients with the best professional IT consulting services either for temporary or full-time staff or build the entire team; whichever you're looking for. At NJTECH we analyze each and every aspect of our Clients need to improve it by leveraging technology. Job Description Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant is responsible for answering and handling inbound calls from assigned client. The Service Delivery Consultant is accountable for answering all concerns and questions while providing excellent customer service. The Service Delivery Consultant will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service. Position Requirements: Assist customers with a wide variety of questions via information accessed through the computer. Review employee accounts and answer questions based upon established policies and procedures. Maintain current knowledge of assigned programs and services through on-going classroom and computer-based programs. Possess the ability to troubleshoot complex issues with little guidance Possess a high degree of tack, diplomacy and professionalism when dealing with all types of customers Possess the ability to work under pressure in a call center environment Possess exceptional conversational and problem-solving skills Ability to multitask and be able to diffuse difficult situations Possess the ability to decipher and articulate the customer perspective so that the customer's needs and concerns are accurately and empathetically addressed Excellent interpersonal and telephone communication skills Perform additional tasks as directed. Essential skills and experience · College degree or Junior College degree in addition to 1- year full time customer service related experience in financial services and/or health care industry · High School diploma or equivalency and 3 years customer service related experience in financial services and/or health care industry. · Ability to multi-task (talk and type at the same time) and use multiple applications · Excellent interpersonal, verbal, written and listening communication skills · Proficient use of the Microsoft Suite, Windows applications and Lotus Notes while focusing on multi-tasking using several windows applications at once while assisting a customer · Ability to provide outstanding customer service while ensuring that the customer's questions, issues and concerns have been satisfied · Computer literate with the ability to learn customer service software applications · Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service/technology capabilities to its' customers · Flexibility to work specified shift and extended hours as necessary Qualifications High School diploma or equivalency and 3 years customer service related experience in financial services and/or health care industry. Additional Information All your information will be kept confidential according to EEO guidelines.$23k-31k yearly est. 1d agoCall Center Representative
Revel Staffing
Customer service representative job in Atlanta, GA
A fast -growing healthcare organization is seeking a Call Center Representative to support patient scheduling, intake, and communication. No medical background is required - strong communication, empathy, and customer service skills are what matter most. What You'll Do Guide new or hesitant patients toward scheduling their first appointment with professionalism Follow up with leads to convert inquiries into scheduled visits Schedule, adjust, or cancel appointments accurately Serve as a liaison between patients and their provider Communicate with internal healthcare teams to ensure seamless patient care Provide information regarding services, procedures, and policies Address patient questions, concerns, and complaints professionally Follow established protocols for managing patient inquiries Offer solutions and escalate issues when appropriate Verify patient information, insurance details, and eligibility Enter and update patient records in the EMR system Assist with additional administrative tasks as assigned Required Qualifications MediClear credential or equivalent HIPAA compliance certification High School Diploma or GED Proven success in a high -volume customer service environment Strong verbal and written communication skills Ability to stay calm, organized, and solutions -focused Basic math skills Proficiency with Microsoft Office is a plus$23k-31k yearly est. 59d agoClient Experience Specialist
Home Probe, Inc.
Customer service representative job in Decatur, GA
Now is an exciting time to work and grow with the team at Home-Probe - join a company with a long track record of success and big growth plans! You'll be building and expanding our relationships as you consult with home buyers, sellers, and real estate agents who call or email our office to inquire about our home inspection process and services. You'll educate them on the Home-Probe inspection experience, get them scheduled, and provide gold standard administrative support to our inspectors in the field. Best of all, you'll leave everyday knowing you made a difference by creating an exceptional experience for everyone interacting with the company. Who is Home-Probe? Our team has fun working hard and prides itself on collaboration. Home-Probe's core mission is to create better careers. We do that by setting the gold standard in the home inspection experience as the “best inspection company in the world.” Our folks put family first. We have to go to work and we do what we do for our families. We do it better than anyone else for their families. Each person here has a “do it takes” work ethic, and we always do the right thing. We are all hungry for growth and our huge success comes from being remarkable every day. What makes you a great fit? We're looking for a person who is much like our company, has a track record of success in a B2B or real estate setting and a hunger for growth. The ideal candidate is: Computer savvy including Microsoft Office proficiency Conversational and engaging by phone, text and email Closer in consultive sales (inbound calls) Flexible and likes a fast-paced business Reliable and committed to the team Innovative with ideas to better our client experience Competitive and results-oriented Someone who sees the glass half full. If you find satisfaction in being the one who aligns the stars and makes the magic happen, you'll soon be raving about your success with Home-Probe. Must be mature and domestically secure. Ability to commute reliably to office location and work well in a smoke-free, professional environment is paramount. When will you work? Monday through Friday with some flexibility for occasional weekend shifts. Full time position (40 hours per week). Where will you work? Our office is in the heart of vibrant downtown Decatur and was recently renovated. This position reports to the office. What's in it for you? You'll work for a company that fosters innovation and encourages professional development. Some of the perks of joining our team include: Competitive annual salary Health insurance with generous company contributions Retirement plan with match PTO Paid holidays Paid parking$35k-60k yearly est. Auto-Apply 60d+ agoPhlebotomist Specialist-Client Office
Labcorp
Customer service representative job in Smyrna, GA
At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step! We are currently seeking a Phlebotomist to work in a client office. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization. * QUARTERLY INCENTIVE BONUS PROGRAM PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Work Schedule: (32 Hours) Monday-Thursday 8:00am-5:00pm with 1 hour lunch break The hours/location may change/vary based on business need and/or the request(s) of your supervisor or management. Work Location: Smyrna, GA This position does not require you to be fully vaccinated against COVID-19. Job Responsibilities: Perform blood collections by venipuncture and capillary techniques for all age groups. Collect specimens for drug screens, paternity tests, alcohol tests etc. Perform data entry of patient information in an accurate and timely manner. Process billing information and collect payments when required. Prepare all collected specimens for testing and analysis. Maintain patient and specimen information logs. Provide superior customer service to all patients. Administrative and clerical duties as necessary Assembling equipment such as: tourniquet, needles, disposable containers for needles, blood collection devices, gauze, cotton, and alcohol on work tray, according to requirements for specified tests or procedures, Performing other responsibilities as required, Work with and draw from a wide range patient cases in a confident manner, Maintaining safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations, Verifying or recording identity of patient or donor and converses with patient or donor. Maintaining Refrigerator and Freezer temperatures. Maintain a safe, secure, and healthy work environment, Comply with legal Phlebotomy regulations, Handle urine analysis, blood testing, Perform a variety of routine blood drawing procedures. Travel to additional sites when needed. Job Requirements: High school diploma or equivalent Phlebotomy certification or completed training program from an accredited agency or previous experience as a phlebotomist is required (2-3 year required) Proven track record in providing exceptional customer service Strong communication skills; both written and verbal Ability to work independently or in a team environment Comfortable working under minimal supervision Reliable transportation required Flexibility to work overtime as needed Able to pass a standardized color blindness test If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.$34k-51k yearly est. Auto-Apply 38d agoFulfillment, Lead
UA Brands
Customer service representative job in Lithia Springs, GA
ABOUT THE ROLE UA Brands is seeking a Fulfillment Lead for our Distribution Center to be part of the leadership team while working closely with our business partners. You're a friendly, self-motivated service professional who takes pride in delivering WOW service and delighting stakeholders and business partners. You truly enjoy helping others and feel tremendous satisfaction each time you resolve an internal problem. You thrive in an environment that encourages you to grow and to take ownership of everything you do. Helping heroes makes you one too. This is your chance! Helping nurses, therapists, veterinarians, and other healthcare professionals feel comfortable and look great as they work miracles large and small. HERE'S THE GOOD STUFF Pay $18.00 hourly Earn $.75 more/hour for evening shifts Earn $2.00 more/hour for weekend shifts Must be able to work Saturdays and Sundays, as needed WHAT YOU'LL DO Ourâ¯Fulfillmentâ¯Leadâ¯serves a dual role in keeping our operations running smoothly by picking orders as well as by completing the shipping release and packing ofâ¯orders. As aâ¯Fulfillment Leadâ¯in our Fulfillment Department, you assist the Sr. Manager of Fulfillment and Fulfillment Supervisor in the execution of daily plans for production.â¯Help to ensure continuous customer satisfaction; consistent with the established standards through supervision and delegation of activities to meet service level and quality goals daily.⯠IT'S A PHYSICAL JOB Walk up to 5 miles a day Stand, walk, or sit for long periods of time Crouch, kneel, or crawl (occasionally) Lift, push, or pull up to 40 pounds Be able to handle noisy conditions WHAT YOU'LL BRING Previous management or leadership experience Distribution or Fulfillment Experience is a plus Organizational Skills Microsoft Office Word and Excel Forklift Certified is a plus PLENTY OF BENEFITS TOO UA BRANDS offers a full range of benefits allowing you the opportunity to customize a benefits package that addresses both your health and financial needs. Flexible scheduling Medical, Dental, Vision, and Pharmacy Coverage Life/AD&D Insurance Employee Assistance Program - support for everyday challenges Extensive 401(k) plan with company matching - Save for your future Short & Long Term Disability - Company Paid Accident, Hospital Care and Critical Illness Insurance - Protect your Income Holiday Pay Paid Time Off - Life Balance Volunteer Time Off - Make an Impact Employee Discount Program Referral Program - Get paid to work with Friends Free work “uniform” tops provided Regular Social Activities and Events - Mandatory Fun See moreâ¯of the benefits we offer UA isâ¯an Equal Opportunity Employer As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within, and we are seeking individuals who thrive in an environment that encourages and supports self-management.â¯To provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.⯠We areâ¯a Drug-Free Workplace. Our distribution center is located at 777 Douglas Hill Road, Suite 100, Lithia Springs, GA 30122; we are NOT on the Marta line.â¯$18 hourly 8d agoReservation Agent
Stwhj
Customer service representative job in Atlanta, GA
We are seeking an outgoing individual for our Remote Travel Coordinator opportunity. As a Coordinator, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This is great for anyone who absolutely loves to travel and help others with planning. Roles & Responsibilities Research, Create, and Execute exceptional itineraries for clients Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs Complete ongoing training to earn and maintain certification to book travel Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations Review budgets, and plan trips according to clients budget constraints Create promotional materials to utilize Monitor restrictions on travel that come and go Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc) Effectively communicate with clients pre/post travel Handle issues that may arise during the bookings and/or travel for clients Network with tour operators regarding packages that you can possibly offer to clients Part Time or Full time Requirements Must be at least 18years of age, and be authorized to work within the US, Mexico, Australia or United Kingdom. Must be able to effectively communicate with clients (strong sales background a plus) Must have a smartphone with internet access, laptop recommend but not required Personal travel experience is a huge plus, however not required Previous experience in customer service or hospitality also a plus, but not required Benefits Flexible Schedule Travel Perks Licensed & Bonded Personal Website E&O Insurance with Fraud Protection Daily Training Available Travel Agent Certification$22k-29k yearly est. 60d+ agoClient Experience Specialist
Douglas Blevins Agency
Customer service representative job in Loganville, GA
Benefits: Opportunity for advancement Competitive salary Paid time off Profit sharing Training & development Employee discounts ALFA INSURANCE - DOUG BLEVINS AGENCY & ASSOCIATES *Hall of Fame Inductee Agency* ************************* Benefits/Perks Competitive compensation Annual incentive reward trip to beautiful destinations in the southeast Continuous training and industry leading development throughout your career with the agency Opportunities for advancement and a winning culture Discounts on your auto insurance (underwriting approval required) and much more. Company OverviewAlfa Insurance is an outgrowth of the Alabama Farmers Federation, Alfa Insurance Companies began in 1946. Since then, Alfa has grown to offer an excellent array of insurance coverages including life, property, business and automobile to its clients and has also become known for superior customer service. Alfa and its affiliates now provide insurance and other financial services to more than 1 million customers in 11 states. Working for Alfa Insurance is more than just servicing customers and selling insurance. It's making a difference in the lives of your policyholders and the community. It's creating lifelong relationships. It's about being there when it matters most and protecting those things that are most important. It's becoming part of a well-respected company that is based on faith, family, community and integrity. Job SummaryCustomer Services Representatives at ALFA INSURANCE *Hall Of Fame* - DOUG BLEVINS AGENCY & ASSOCIATES are award winning team players that take exceptional pride in the company they represent, the products they sell and in providing an excellent client experience. They assist the agent in providing exceptional personal service to policy holders and clerical function necessary to service our existing customers as well as striving to increase our culture and standard. Many Alfa insurance agents are independent contractors. These agents are not employees of Alfa Insurance. Staff for independent contractor agents will be employees of the agent and not Alfa Insurance. This role at our agency would consist of answering phones, administrative tasks, assisting clients, insuring client relationships are handled to our standard, etc. More information on our accolades and award winning agency and team can be found at ************************* Responsibilities Responsible for concierge style client assistance, handling policy holder inquiries, documenting requests and completing changes, accept and process premiums. Service to policy holders includes strong communication skills on multiple platforms, conflict resolutions skills, ability to quickly learn new computer programs and processes. Proficient at adapting to a constantly changing, extremely fast-paced environment. Provide support to the agent and service center staff as needed. Make decisions to determine applicant insurability and placement using competent skills in binding and processing applications. Ensure effective operation of the service center including but not limited to: reports, documentation, and mail distribution. Qualifications A high school diploma or equivalent required Ability to attain Property and Casualty Insurance license Proficient in Microsoft Office programs and have an aptitude for learning new programs and procedures Team player with a positive, professional attitude. Compensation: $30,000.00 - $40,000.00 per year Alfa Insurance is an outgrowth of the Alabama Farmers Federation, Alfa Insurance Companies began in 1946. Since then, Alfa has grown to offer an excellent array of insurance coverages including life, property, business and automobile to its clients and has also become known for superior customer service. Alfa and its affiliates now provide insurance and other financial services to more than 1 million customers in 11 states. Working for Alfa Insurance is more than just servicing customers and selling insurance. It's making a difference in the lives of your policyholders and the community. It's creating lifelong relationships. It's about being there when it matters most and protecting those things that are most important. It's becoming part of a well-respected company that is based on faith, family, community and integrity. Many Alfa insurance agents are independent contractors. These agents are not employees of Alfa Insurance . Staff for independent contractor agents will be employees of the agent and not Alfa Insurance .$30k-40k yearly Auto-Apply 60d+ ago
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Learn more about customer service representative jobs
How much does a customer service representative earn in Griffin, GA?
The average customer service representative in Griffin, GA earns between $22,000 and $37,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.
Average customer service representative salary in Griffin, GA
$29,000
What are the biggest employers of Customer Service Representatives in Griffin, GA?
The biggest employers of Customer Service Representatives in Griffin, GA are:
- Domino's Pizza
- United Bank
- Wright Brothers Construction
- Circle K
- Security Finance
- Domino's Franchise
- Hammond Services
- Jake Stanley-State Farm Agent
- Rita Johnson-State Farm Agent
- Virgo & Aries
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