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  • Customer Service Representative Lead - West Dixie - Elizabethtown, KY

    Wesbanco Bank Inc. 4.3company rating

    Customer service representative job in Elizabethtown, KY

    Back Customer Service Representative Lead - West Dixie #41-8675 Elizabethtown, Kentucky, United States Apply X Facebook LinkedIn Email Copy Location This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be West Dixie, Elizabethtown, KY. Market Louisville Work Hours per Week 37.5 Requirements High school diploma required. Supervisory or proven leadership experience preferred with a minimum of six months of CSR experience required. Summary: Promote a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Charged with ensuring excellent customer service and operational expectations are met regarding all Customer Service Representative (CSR) related matters. Assists banking center management with operational reports and duties. Expected to perform the duties of a CSR. Serves as the primary point of contact for issues and complex or escalated customer service needs for CSR function. Supports the banking center in achieving sales goals by identifying referral opportunities as well as observing and providing coaching to CSR staff. Essential Functions: Excellent Customer Service Identify Referral Opportunity Leadership of CSR Line Operational Control and Reporting Essential Duties and Responsibilities: Personally, models the standards of the Bank's Mission, Vision, and Pledge. Promotes a sales and service culture within the banking center and assists the Banking Center Manager in ensuring that the CSR staff receives proper coaching and training to identify referral opportunity. Assists in and completes reports related to Operations as assigned by Banking Center Management. Develops knowledge of the Bank's products and services. . Performs the normal duties of a CSR with accuracy and efficiency as outlined in separate CSR job description. Charged with maintaining appropriate levels of cash as assigned by the Bank through ordering and shipping of money. Primary contact for customer issues and complex customer's needs related to CSR function. Ensures security and dual control procedures as assigned by the Bank are met at all times. Communicates pertinent information to the CSR staff in a timely manner. Responsible for ensuring all necessary and assigned audits are performed at the standard set by the Bank. Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location. Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center. SUPERVISORY RESPONSIBILITIES Responsible for assisting management in interviewing, hiring, and coordination of training of new CSR hires. Charged with assigning and directing work, assists with coaching, training, and evaluating performance. Addresses complaints and resolves issues relating to the CSR line. Other Skills and Requirements: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must have strong product knowledge for the level of selling and successfully promoting products expected with position. Ability to write simple correspondence. Sound mathematical and analytical skills preferred. Must have excellent organizational skills and the ability to multi-task and to be flexible. Ability to lift and carry up to 25 lbs. Must be available to work all hours of operations. Full-Time/Part-Time Full-time Area of Interest Retail Services All Locations Elizabethtown, Kentucky, United States
    $28k-35k yearly est. 2d ago
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  • Customer Service Representative (Part-Time)

    Dayton Freight 4.6company rating

    Customer service representative job in Charlestown, IN

    Shift Available: 4:00 PM - 9:00 PM Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. Responsibilities Assist the Service Center Manager Take and deliver messages for the Service Center Manager and Account Managers Provide assistance to Drivers Prepare bills of lading and delivery receipts Maintain excellent communication with external and internal customers as well as interline companies May be asked to assist with: Payroll Data entry Freight reports Driver collect reports Billing and filling Qualifications Skillful in Microsoft Office Programs Excellent keyboarding skills Has worked in a fast paced environment and has excellent attention to detail Experience with handling a high volume of phone calls Exceptional communication and customer service skills Benefits Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities
    $33k-39k yearly est. Auto-Apply 60d+ ago
  • Customer Service

    Hand Picked By Vern

    Customer service representative job in Radcliff, KY

    Join Our Team as a Customer Service Representative! Are you passionate about helping people and creating positive experiences? At HAND PICKED BY VERN, located in Radcliff, KY, we're dedicated to providing exceptional customer care and high-quality service. If you're ready to be part of a welcoming, customer-focused team, we'd love to hear from you! About the Role As a Customer Service Representative, you'll be the friendly face and voice of HAND PICKED BY VERN, ensuring every customer feels valued and supported. Whether it's answering questions, resolving concerns, or assisting with purchases, your role will be pivotal in creating a seamless and enjoyable experience for our customers. What You'll Do Your day-to-day responsibilities will include: - Greeting and assisting customers with a warm, professional attitude. - Answering inquiries and providing accurate information about our products and services. - Resolving customer concerns promptly and effectively. - Maintaining a clean, organized, and welcoming environment. - Supporting other team members as needed to ensure smooth operations. What We're Looking For We're seeking someone who is: - Friendly, approachable, and customer-oriented. - A strong communicator with excellent interpersonal skills. - Reliable, organized, and able to multitask in a fast-paced environment. - Comfortable working with a team to achieve shared goals. - No prior experience? No problem! We're happy to welcome individuals who are eager to learn and grow with us. Why Join HAND PICKED BY VERN? At HAND PICKED BY VERN, we pride ourselves on fostering a supportive and inclusive environment where every team member feels valued. We believe in treating our customers and employees like family, and we're committed to creating a workplace that's as enjoyable as it is rewarding. Ready to Apply? If you're excited about the opportunity to deliver exceptional customer service and be part of a close-knit team, we'd love to hear from you! Apply today and take the first step toward a fulfilling role with HAND PICKED BY VERN. We can't wait to meet you!
    $25k-51k yearly est. 8d ago
  • Customer Service - Parent Liaison at Awesome Martial Arts Schedule

    Awesome S&C Clarksville 3.8company rating

    Customer service representative job in Clarksville, IN

    Our team is growing again, and we are looking for a person who can help welcome our customers to our business and assist us with customer service related goals! We are Southern Indiana's best martial arts academy, dance school and camp programs, and we provide classes to children, teens, and adults! Our programs are a blast and we have a high-energy environment! If you love to be around happy people who love achieving goals, then our academy is going to be a perfect fit! Please read below for our requirements: Must have a clean criminal background Must have reliable transportation Must have computer skills including: Microsoft word, (Basic) Microsoft excel, and general Internet search skills. Must have knowledge of social media platforms including: Facebook, Twitter, and Instagram. Must currently own a smart phone and lap top computer. Must have great phone and texting skills. Must be coachable and willing to learn our systems of conducting business. The weekly schedule that this position will include is: Monday - late afternoon to evening Tuesday - late afternoon to evening Thursday - late afternoon to evening Saturday - some morning to early afternoon Visit our websites for more details ***************************** If you feel that you will be the perfect fit for our incredible team, please apply today! We look forward to speaking with you soon! Awesome Sports and Camps By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Awesome Sports and Camps provided the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Job Type: Part-time Pay: $12.00 - $13.00 per hour Benefits: Employee discount Schedule: Evening shift Tuesday evening, Thursday evening, Saturday morning/afternoon Weekend availability Education: High school or equivalent (Preferred) Experience: Customer Service: 1 year (Preferred) Work Location: One location Work Remotely: No
    $12-13 hourly 3d ago
  • Fulfillment Lead, Pharmacy

    Knipper 4.5company rating

    Customer service representative job in Charlestown, IN

    YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the Caretria Team! The Fulfillment Lead, Pharmacy, would have the responsibility to monitor team activity and effectiveness, manage workflow on the fulfillment floor as unexpected increases/decreases in volumes dictate, assist in managing inventory, handle escalations, incident reporting, expedite tickets issued by the teams and assist in the setup of new initiatives and program launches for Caretria. Responsibilities KEY AREAS OF RESPONSIBILITY: Demonstrate proficiency at all pharmacy technician activities in the fulfillment area. Participate in training, daily monitoring, coaching and communication to team members. Motivate and encourage contributors through positive communication and feedback. Maintain a safe distribution/production environment. Responsible for performing in-process inspections to ensure order accuracy on packing lines. Ensure equipment is utilized as intended by the manufacturer with all guards and safety devices in place. Assist and provide guidance to staff for handling fulfillment and shipping order escalations. Provide administrative support to the pharmacists and/or support staff relative to department. Ensure all cold chain inventory is stored upon receipt, with verification of receipt and counts completed. Troubleshoot problems until resolved, escalating when needed and providing continuous communication of obstacles or needs related to fulfillment. Ensure compliance with applicable regulations, Caretria Standard Operating Procedures, OSHA, Boards of Pharmacy, and industry best practices. Accurately report on the consumption of resources (labor, materials, inventory, equipment, postage, etc.…) Participate in all training and process improvement initiatives. Responsible for appropriate escalation of any incidents related to inventory or quality. Obtain proficiency with pharmacy management and shipping software processes and functions. Effective written and oral communication across multiple departments. The above duties are meant to be representative of the position and not all-inclusive. Qualifications REQUIRED EDUCATION AND EXPERIENCE: High School Diploma Pharmacy Technician license from the State of Indiana is required. At least 2 years' experience in a high-volume pharmacy setting Prior experience in training, lead roles, or supervisory experience is highly desirable. Experience with HIPAA, PDMA, cGMP adverse events preferred. Ability to read, write, speak, and understand the English language. KNOWLEDGE, SKILLS & ABILITIES: Excellent written and verbal communication skills. Excellent analytical, problem solving and decision-making skills. Ability to accept changing workflows and unexpected demands requiring flexibility. Ability to work under pressure and appropriately prioritize responsibilities. Ability to work independently with minimal supervision. Ability to develop collaborative working relationships. Ability to prepare and write investigational reports for management review. Working knowledge of current including Good Documentation Practices, and Good Distribution Practices. Thorough understanding of the State of Indiana Board of Pharmacy Regulations. Ability to manage data in spreadsheets, give effective feedback, utilize project management techniques. Able to use Microsoft Excel and Word at the following levels: Basic Level: This level of skills is sufficient to perform daily word processing tasks, such as, producing routine letters, memorandums, and informal reports. A person with this level of skills can use basic formatting, editing, printing functions, and understands the document page setup. Proficient in use of computers and ability to learn internal software programs. Ability to use a calculator to perform basic math functions and understands the concept of same including: add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; compute ratio, rate and percent. Able to control one's own time and that of their direct reports; seeks agreement on resource allocation taking into account all stake holders; demonstrates frugality by properly preparing and adhering to budgets; seeks ways to decrease cost and/or create efficiencies. PHYSICAL REQUIREMENTS: Location of job activities 100% inside Noise and/or vibrations exposure Stand and sit for prolonged periods of time. Occasional bending or stooping Frequently required to reach with hands and arms. Frequently lift and/or move objects up to 25 pounds. Occasionally lift and/or move objects up to 35 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $34k-45k yearly est. Auto-Apply 9d ago
  • Call Center Rep - In Office

    The Mutters Agency

    Customer service representative job in Jeffersonville, IN

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 1d ago
  • Dinner Train Reservationist

    R.J. Corman Careers 4.4company rating

    Customer service representative job in Bardstown, KY

    R.J. Corman's My Old Kentucky Dinner Train is currently seeking a Reservationist to support everyday function and day-to-day reservations. Accountability: Works with other reservationists to ensure customer information including charges are complete and accurate so that train staff can better serve the customer. Provides the documentation for the communication link to the train. Responsibilities: • Serves as customer service for call-ins requesting to book or needing information • Review upcoming excursion availability and special requests • Assist with building seating chart for excursions • Complete the seating chart for each excursion taking into account customer requests, customers needing boarding assistance, groups, number of customers per wait staff, add on purchases, special occasion celebrations, etc. • Assists with handling the tickets at the depot for arriving guests, making boarding announcements, charging walk-ons at the depot, notifying the kitchen of changes & additions, checking depot for readiness before guests arrive, turning on the depot music, cleaning up depot after guests board, etc. • Receive, charge, package and ship orders for Golden Spike Dressing and for other gift shop sales such as model train sales. Maintain a file of filled orders by order date. • Work with Group Sales & Guest Relations Manager on all aspects of group sales including greeting buses, reviewing spreadsheets, sending information to groups, etc. • Attend weekly & monthly staff meetings to discuss safety, upcoming events & service issues. • Keep management informed of customer requests for additional unscheduled runs & any other customer requests that we could work to fill. • Make customer satisfaction your highest priority. • Perform other duties as assigned. Physical Requirements: Traveling and working on a moving train, limited lifting, up to 50 pounds for movement of supplies and equipment; hand and finger dexterity for use of keyboard skills; ability to use telephonic equipment in course of work. Environmental Conditions: Performs duties on moving train and administrative office. Position will require irregular hours including nights, weekends and Holidays. Must be able to balance and prioritize demands from a variety of sources, both internal and external.
    $28k-33k yearly est. 60d+ ago
  • Customer Support Representative

    Glow Brands Corporate

    Customer service representative job in Elizabethtown, KY

    Responsive recruiter Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department by email at ********************** Benefits/Perks Pay: $14.00 PER HOUR BONUSES, FREE TANNING & PRODUCT DISCOUNTS! Daily Pay option! Special deals for friends & family members too! Free beverages every day and free lunch provided each Wednesday. Relaxed dress code. Up To $125 in “Wellness Purchase Reimbursement” each year (after 90 days for approved item types). Up To $100 in “Race Fee Reimbursement” each year (after 90 days for 5K or 10K races, marathons, etc.). Monetary “Anniversary Awards” for years in service at 1,3,5,7,10,15, 20 years. Advancement opportunities with on-the-job training. Fun environment with contests and incentives for good performance. Wellness-focused Facebook group- fun wellness challenges, games, and prizes! Exclusive discounts at outside retailers. Company OverviewSun Tan City is one of the largest family-owned tanning salon chains in the country with approximately 250 salons in 20 states. It's the cornerstone of the Glow Brands family which includes Sun Tan City, Planet Fitness, and Buff City Soap, and is headquartered in Louisville & Elizabethtown Kentucky. The company manages over 350 locations and employs over 2200 individuals. We provide products, services, and knowledge-based recommendations through trusted friendly client relationships that help our clients look good, feel good, and build confidence in themselves and who they are.Glow Brands are filled with enthusiastic, fun employees who are passionate about our brands. You'll love working in a positive environment where coworkers become friends. You'll learn valuable skills you can use throughout your career, with opportunities for advancement and leadership. We provide excellent benefits for all Full Time & Part Time Employees. Job Summary:No Experience Needed! On the job training provided! Flexible scheduling!The E-Services Customer Service Representative is responsible for handling incoming interactions from customers and salons dealing with a myriad of issues. They also are responsible for providing agent assistance, maintaining social media, and other additional administrative tasks that support Sun Tan City as well as other Glow Brands locations. Essential Duties and Responsibilities: Basic Computer skills and knowledge. Provide excellent customer service by ensuring all your clients' needs, both external and internal, are met and they are treated professionally. Ability to properly engage with all clients by building good relationships and understanding and meeting their needs as a client. Ability to make recommendations for products and services. Ability to maintain the minimum sales requirements. Ability to multi-task. Maintain Cleanliness of work area. Ability to work cohesively with a team in an upbeat and fast-paced call-center environment while upholding all company policies and procedures. Recognizes opportunities to offer enhanced services to clients. Ensures all social media inquiries are responded to within department threshold timelines. Ensures administrative duties are completed accurately and within department threshold timelines. Provides ticket for every interaction. All other duties as assigned. Qualifications and Requirements: Must have excellent customer service skills. Basic experience with outlook, word, and excel is a plus. Must have the ability to work in fast-paced environment. Experience in customer service and resolution of escalated issues a plus but not required. Strong verbal and written communication skills. Ability to adapt quickly to change. Work Conditions and Physical Demands: Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, phone, and other computing equipment. Able to work in cubicle office setting and handle situations involving upset clients. The employee is occasionally required to stand, walk, sit, reach with hands and arms, and stoop, kneel or crouch. Applicant Statement: I certify that my answers to all questions are true and correct without any consequential omissions of any kind whatsoever. I further understand that any material omissions, false, misleading or otherwise incorrect statements made on this application or during the pre-employment process may be grounds for cancellation of this application or, if I am employed at the time it is discovered, my immediate termination. I give the employer the right to contact and obtain information from all references, employers, educational institutions and to otherwise verify the accuracy of the information contained in this application. I hereby release from liability the employer and its representatives for seeking, gathering and using such information and all other persons, corporations, or organizations for furnishing such information. I understand that the employer is an equal opportunity employer and as such does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by local, state or federal law. If I am hired, I understand that I am free to resign at any time, with or without cause and without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and without prior notice, except as may be required by law. I understand that this application does not constitute an agreement or contract for employment for any specified period or definite duration and that no representative of the employer, other than an authorized officer, has the authority to make any assurances to the contrary. I further understand that any such assurances must be in writing and signed by an authorized officer. I understand it is the company's policy not to refuse to hire a qualified individual with a disability because of that person's need for a reasonable accommodation as required by the ADA. I also understand that if I am hired, I will be required to provide proof of identity and legal work authorization. Finally, I understand that this application is current for only 90 days, and at the conclusion of this time, if I have not heard from the employer and still wish to be considered for employment, it will be necessary to fill out a new application. By submitting an application, each applicant represents and warrants that they have read and fully understand the foregoing information, that they are seeking employment under these conditions, and that their application submission will be their electronically signed application form. Compensation: $14.00 per hour Your Golden Ticket to a Sun-Kissed Career Our salons are filled with enthusiastic, fun employees who are passionate about client service. Be a part of a positive working environment where you are truly a valued member of the team. Whether you are looking for a fun part-time job or a leadership position with room for growth, at Sun Tan City, you are in the right place. Join Our Team As a Sun Tan City employee, you'll help clients find their glow and grow their confidence! Whether it's for a special occasion or just for maintaining that everyday glow, you will educate clients on the best tanning and wellness options, so they will look and feel their best. And because we want to make sure you Shine, you will be able to enjoy our services for FREE!
    $14 hourly Auto-Apply 1d ago
  • Community Engagement Specialist

    Lincoln Hills Development Corporation 3.6company rating

    Customer service representative job in Tell City, IN

    Full-time Description Head Start Birth-5 has an opening for a full-time Community Engagement Specialist working 35 hours per week. This position is responsible for developing and maintaining partnerships to ensure strong community involvement and full funded enrollment for the Head Start Birth-5 Program in Crawford, Harrison, Perry, and Spencer Counties. The Head Start Birth-5 Family and Community Engagement Specialist will focus on community partnerships, volunteerism, non-federal share, recruitment and enrollment in all LHDC Head Start Birth-5 counties. Develop and maintain positive working relationships with local social services agencies and committees; serve as a liaison between community partners and HSB5 Centers. Presence at each Head Start facility is required frequently, on an as-needed basis, and/or as directed. This position will complete duties and responsibilities as they relate to the Head Start Performance Standards, Indiana Day Care Licensing Regulations, CACFP Guidelines, and Head Start Birth-5 Forms and Procedures Manual. Requirements A graduate of an accredited college or university with at least an Associate Degree related to Social Services, Human Services, Early Childhood Education or related discipline preferred. Family Services Credential or CDA may be considered if willing to further education. Must meet Head Start and Indiana Childcare Licensing Regulations, including Head Start Standards of Conduct, federal and state criminal history requirements, sex offender registry checks, drug screen, physical and complete an annual T.B. test. LHDC offers an exceptional array of benefits to all full-time employees, including medical, dental, vision, disability, voluntary life and life insurance, vacation leave, 13 paid holidays, and 401k plan. All LHDC employees are eligible for reimbursement for professional development approved by the organization as long as they have been employed for at least 6 months. To apply online, go to ************* You may contact Human Resources for further information at ************ ext. 258 or ***********. LHDC provides services to clients regardless of age, sex, race, color, religion, disability, veteran status, genetics, national origin, ancestry, or familial status. The agency is an Equal Opportunity Employer. Salary Description $18.77 to $21.44 per hour
    $18.8-21.4 hourly Easy Apply 29d ago
  • Customer Service Representative - State Farm Agent Team Member

    State Farm Agent 4.4company rating

    Customer service representative job in Bardstown, KY

    Benefits: 401(k) matching Competitive salary Flexible schedule Free food & snacks Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:As a Customer Service Representative with Travis Easterling - State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. We're Hiring! We are a growing agency with big dreams and lots of potential. About Our Agency Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. If you want a career, not a job, then we encourage you to apply. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
    $28k-34k yearly est. Auto-Apply 14d ago
  • Customer Service Technician

    Ingersoll Rand 4.8company rating

    Customer service representative job in Campbellsville, KY

    Customer Service Technician BH Job ID: 3556 SF Job Req ID: 16512 Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job Title : Customer Service Technician Location: Campbellsville, KY or Quincy, IL About Us Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing , infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future. Job Overview Are you passionate about delivering exceptional customer experiences and solving problems in a fast-paced environment? Join our Champion Customer Service team as a Customer Service Technician. In a defined territory and serving as a key link, you'll be the go-to contact for distributors and customers, driving smooth order flow, rapid issue resolution, and seamless coordination across teams. Bring your ownership mindset, process-driven approach, and passion for customer care as you move with urgency, build trust fast, improve workflows, and keep customer operations running smoothly. This role offers real impact and visibility. You'll solve meaningful customer challenges, collaborate across teams, and gain broad exposure across the business. With hands-on responsibility and clear growth opportunities within a global organization, your contributions will be felt and valued immediately. Responsibilities: * Deliver first-class customer service and support via phone and email. * Manage multiple customer requests and tasks efficiently while maintaining professionalism. * Coordinate with internal teams and external vendors to resolve customer and distributor issues. * Analyze customer needs and apply structured problem-solving to deliver effective solutions. * Process and support customer orders within SAP, ensuring accuracy and timely execution. Requirements: * High School Diploma or GED * 4+ years of relevant professional experience * 2+ years in a product support / customer service role * 2+ years demonstrated experience in both written and verbal communications with internal and external stakeholders. * 1+ years' experience analyzing customer requirements to support issue resolution and service delivery. Core Competencies * Customer Focus: Delivers exceptional service and resolves issues quickly. * Problem Solving: Analyzes needs and provides effective solutions. * Communication & Collaboration: Builds trust with customers and internal teams. * Process & Systems Management: Manages customer orders and workflows using SAP; proficient in Microsoft Word, Excel, and PowerPoint. * Mechanical Aptitude: Applies hands-on understanding to support customer and product needs. * Ownership & Accountability: Proactively drives tasks to completion with responsibility and reliability. * Adaptability: Handles multiple priorities in a fast-paced environment. Preferences : * Associate degree * ABAP queries and service notifications Travel and Work Arrangements * Based fully onsite Pay Range : The base pay range for this role is $40,000 - $55,000 annually. The pay range considers a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location. What We Offer At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit *************
    $40k-55k yearly 29d ago
  • Sales Representative / Customer Service

    RNR Tire Express and Custom Wheels

    Customer service representative job in Clarksville, IN

    Description Do you want to work for a team-oriented company that rewards your Superstar Sales Skills? If So, We Are Looking for Top Producing Sales Superstars ONLY with great communication skills, extremely high energy with a passion and love for sales, who wants to grow with our forward-thinking company! If you have been a "middle of the road" in your prior position, don't have the tools for sales, cannot engage customers, not goal driven, don't want to work hard and are someone who watches the clock all day, PLEASE DO NOT APPLY. If you ARE a Sales Superstar with sales experience who has been a top producer wherever you have been, wants to make great money AND you are ready to be the #1 sales person at your next job AND are ready to prove it, PLEASE APPLY IMMEDIATELY - WE WANT YOU! Your earning potential is limitless if you are truly a GREAT PRODUCER! This is not a cold call position, but effective communication in person/phone/email skills are needed. The marketing and lead generation has been done for you. You also will have a strong value-added leadership team that will support you along the way. We believe in accountability, ownership, performance-based leadership that includes meeting our weekly/monthly/annual sales metrics/goals-WITHOUT FAIL! About this position and our Company: A trusted company respected in the industry. A niche market with high demand and minimal competition. An easy sell with uncapped earnings for the right sales superstar. Strong Commission Programs & Above Average Hourly Wage Base. Flexible Schedules for High Performers. Strong 60 day valued-based sales training with SMART expectations/goals. SMART - S - Specific, M - Measurable, A- Achievable, R - Realistic, T- Timely More Requirements/Responsibilities Customer Service / Sales Representative Requirements / Responsibilities * Making sure that your store meets sales targets / goals * Running promotions * Managing stock levels * Reviewing all Sales Rental Orders for compliance and approval * Analyzing sales figures * Create goals and sales strategies * Contacting all prospects daily from prior interests with RNR * Forecasting future sales * Dealing with customer service opportunities * Fluency in English is a must, fluency in Spanish is highly desirable. The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential. Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity. Special Instructions Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
    $32k-44k yearly est. 60d+ ago
  • Customer Service Advisor - Jiffy Lube Multicare

    Stonebriar Auto Services LLC

    Customer service representative job in Jeffersonville, IN

    Job Description We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now! The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required. All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances, and we plan to launch a 401k retirement plan in the future. Due to our growth, great career advancement opportunities are available too! For immediate consideration, please complete our employment application. We look forward to hearing from you!
    $27k-34k yearly est. 14d ago
  • Fulfillment Lead, Pharmacy

    Knipperx Inc.

    Customer service representative job in Charlestown, IN

    YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the Caretria Team! The Fulfillment Lead, Pharmacy, would have the responsibility to monitor team activity and effectiveness, manage workflow on the fulfillment floor as unexpected increases/decreases in volumes dictate, assist in managing inventory, handle escalations, incident reporting, expedite tickets issued by the teams and assist in the setup of new initiatives and program launches for Caretria. Responsibilities KEY AREAS OF RESPONSIBILITY: Demonstrate proficiency at all pharmacy technician activities in the fulfillment area. Participate in training, daily monitoring, coaching and communication to team members. Motivate and encourage contributors through positive communication and feedback. Maintain a safe distribution/production environment. Responsible for performing in-process inspections to ensure order accuracy on packing lines. Ensure equipment is utilized as intended by the manufacturer with all guards and safety devices in place. Assist and provide guidance to staff for handling fulfillment and shipping order escalations. Provide administrative support to the pharmacists and/or support staff relative to department. Ensure all cold chain inventory is stored upon receipt, with verification of receipt and counts completed. Troubleshoot problems until resolved, escalating when needed and providing continuous communication of obstacles or needs related to fulfillment. Ensure compliance with applicable regulations, Caretria Standard Operating Procedures, OSHA, Boards of Pharmacy, and industry best practices. Accurately report on the consumption of resources (labor, materials, inventory, equipment, postage, etc.…) Participate in all training and process improvement initiatives. Responsible for appropriate escalation of any incidents related to inventory or quality. Obtain proficiency with pharmacy management and shipping software processes and functions. Effective written and oral communication across multiple departments. The above duties are meant to be representative of the position and not all-inclusive. Qualifications REQUIRED EDUCATION AND EXPERIENCE: High School Diploma Pharmacy Technician license from the State of Indiana is required. At least 2 years' experience in a high-volume pharmacy setting Prior experience in training, lead roles, or supervisory experience is highly desirable. Experience with HIPAA, PDMA, cGMP adverse events preferred. Ability to read, write, speak, and understand the English language. KNOWLEDGE, SKILLS & ABILITIES: Excellent written and verbal communication skills. Excellent analytical, problem solving and decision-making skills. Ability to accept changing workflows and unexpected demands requiring flexibility. Ability to work under pressure and appropriately prioritize responsibilities. Ability to work independently with minimal supervision. Ability to develop collaborative working relationships. Ability to prepare and write investigational reports for management review. Working knowledge of current including Good Documentation Practices, and Good Distribution Practices. Thorough understanding of the State of Indiana Board of Pharmacy Regulations. Ability to manage data in spreadsheets, give effective feedback, utilize project management techniques. Able to use Microsoft Excel and Word at the following levels: Basic Level: This level of skills is sufficient to perform daily word processing tasks, such as, producing routine letters, memorandums, and informal reports. A person with this level of skills can use basic formatting, editing, printing functions, and understands the document page setup. Proficient in use of computers and ability to learn internal software programs. Ability to use a calculator to perform basic math functions and understands the concept of same including: add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; compute ratio, rate and percent. Able to control one's own time and that of their direct reports; seeks agreement on resource allocation taking into account all stake holders; demonstrates frugality by properly preparing and adhering to budgets; seeks ways to decrease cost and/or create efficiencies. PHYSICAL REQUIREMENTS: Location of job activities 100% inside Noise and/or vibrations exposure Stand and sit for prolonged periods of time. Occasional bending or stooping Frequently required to reach with hands and arms. Frequently lift and/or move objects up to 25 pounds. Occasionally lift and/or move objects up to 35 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $32k-41k yearly est. Auto-Apply 9d ago
  • Customer Service Representative

    Classic Collision 4.2company rating

    Customer service representative job in Shepherdsville, KY

    Classic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve. Classic Collision offers competitive pay, benefits, and career advancement opportunities. Please come and join our team! Why Choose Classic Collision? * Paid Weekly * Continuous Training * Supportive Team Culture * Company match 401K * Medical/Dental/Vision * Paid Time Off - 6 Paid Holiday * Rewarding Work Customer Service Representative (CSR) serves as the first impression of Classic Collision's customer experience. Responsibilities * Explain and educate customers on repair process on a high level, including insurance claim information and processes. * Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes. * Coordinate Rental Car /Tow companies to provide one-stop service to all customers. * Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate. * May assist in customer communication throughout the repair process. * Monitor DRP assignments, estimate/repair appointments and capture rates of assignments. * Follow up on all DRP assignments present and past to maintain sales for the center. * Maintain DRP logbooks and Enterprise ARMS daily. * Secure proper payments * Assist with reconciling invoices to payables report daily and monthly (as applicable) * Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area. * Perform other administrative tasks and duties as required to successfully meet the needs of the business. * Other duties as assigned. Qualifications * Must be at least 18 years of age. * Previous experience in customer service, sales, or other related fields is preferred. * Must have a valid driver's license and be eligible for coverage under company insurance policy. * Effective communication (written and verbal) and interpersonal skills are required. * Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment. Behaviors/Competencies Integrity-Respect and accountability at every level and every interaction Customer Service-Provide the highest level of customer service while building customer satisfaction and retention Innovation-Develops and displays innovative approaches and ideas to our business Teamwork-Contributes to building a positive team spirit and supports everyone's efforts to succeed Physical & Environmental While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Classic Collision is an Equal Opportunity Employer: As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws. Reasonable Accommodations: Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail or call ************* . This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. This job description is not a complete statement of all duties and responsibilities comprising the position.
    $25k-31k yearly est. 8d ago
  • Customer Service Representative - John Rowan - Bardstown, KY

    Wesbanco Bank Inc. 4.3company rating

    Customer service representative job in Bardstown, KY

    Back Customer Service Representative - John Rowan #41-8673 Bardstown, Kentucky, United States Apply X Facebook LinkedIn Email Copy Location This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be John Rowan, Bardstown KY. Market Louisville Work Hours per Week 37.5 Requirements High school diploma or GED required. Cash handling and customer service experience preferred. Job Description Summary: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues. Essential Functions: Excellent Customer Service Perform Customer Transactions Operational and Security Proficiency Identify referral opportunities Essential Duties and Responsibilities: Personally models the standards of the Bank's Mission, Vision, and Pledge. Accepts and accurately processes all financial service transactions. Responsible for CSR cash drawer and follows proper balancing and cash handling procedures. Complies and operates within security and audit procedures. Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location. Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center. Meets established individual referral goals as assigned. Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met. Complete outbound customer calls as needed to support the sales and service needs of the Banking Center. Develops and maintains working knowledge of the Bank's products and services. Other Skills and Requirements: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must have strong product knowledge for the level of selling and successfully promoting products expected with position. Ability to write simple correspondence. Sound mathematical and analytical skills preferred. Must have excellent organizational skills and the ability to multi-task and to be flexible. Ability to lift and carry up to 25 lbs. Must be available to work all hours of operations. Full-Time/Part-Time Full-time Area of Interest Retail Services All Locations Bardstown, Kentucky, United States
    $29k-33k yearly est. 2d ago
  • Dinner Train Reservationist

    R.J. Corman 4.4company rating

    Customer service representative job in Bardstown, KY

    R.J. Corman's My Old Kentucky Dinner Train is currently seeking a Reservationist to support everyday function and day-to-day reservations. Accountability: Works with other reservationists to ensure customer information including charges are complete and accurate so that train staff can better serve the customer. Provides the documentation for the communication link to the train. Responsibilities: * Serves as customer service for call-ins requesting to book or needing information * Review upcoming excursion availability and special requests * Assist with building seating chart for excursions * Complete the seating chart for each excursion taking into account customer requests, customers needing boarding assistance, groups, number of customers per wait staff, add on purchases, special occasion celebrations, etc. * Assists with handling the tickets at the depot for arriving guests, making boarding announcements, charging walk-ons at the depot, notifying the kitchen of changes & additions, checking depot for readiness before guests arrive, turning on the depot music, cleaning up depot after guests board, etc. * Receive, charge, package and ship orders for Golden Spike Dressing and for other gift shop sales such as model train sales. Maintain a file of filled orders by order date. * Work with Group Sales & Guest Relations Manager on all aspects of group sales including greeting buses, reviewing spreadsheets, sending information to groups, etc. * Attend weekly & monthly staff meetings to discuss safety, upcoming events & service issues. * Keep management informed of customer requests for additional unscheduled runs & any other customer requests that we could work to fill. * Make customer satisfaction your highest priority. * Perform other duties as assigned. Physical Requirements: Traveling and working on a moving train, limited lifting, up to 50 pounds for movement of supplies and equipment; hand and finger dexterity for use of keyboard skills; ability to use telephonic equipment in course of work. Environmental Conditions: Performs duties on moving train and administrative office. Position will require irregular hours including nights, weekends and Holidays. Must be able to balance and prioritize demands from a variety of sources, both internal and external.
    $28k-33k yearly est. 40d ago
  • Customer Service Representative - State Farm Agent Team Member

    State Farm Agent 4.4company rating

    Customer service representative job in Hodgenville, KY

    State Farm Insurance Agent located in Hodgenville, Kentucky is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Travis Easterling - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. As an Agent Team Member, you will receive... Salary plus commission/bonus Paid time off (vacation and personal/sick days) Growth potential/Opportunity for advancement within my agency Requirements Excellent communication skills - written, verbal and listening Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Ability to work in a team environment Ability to effectively relate to a customer Bachelor's degree preferred If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. We're Hiring! We are a growing agency with big dreams and lots of potential. About Our Agency Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. If you want a career, not a job, then we encourage you to apply. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
    $28k-34k yearly est. Auto-Apply 14d ago
  • Sales Representative / Customer Service

    RNR Tire Express and Custom Wheels

    Customer service representative job in Clarksville, IN

    Description Do you want to work for a family-oriented company that supports and rewards you for your selling skills? If so, we are looking for three salespeople with good communication skills that have a passion for sales and love for people. If this sounds like you - We Want You to Join Our Team! Your earning potential and growth with our company is truly limitless. You also will have a supportive leadership team whose goals will be aligned with yours for success. We believe in our core value - We are in this together and it start with us - together! Overview Of Our Company: We have 140 stores nationwide, that will grow to 200 plus stores in the next 5 -7 years. A niche market in high demand and minimal competition. An easy sell with uncapped earnings, commission programs & above average hourly wage base. Plus 90 day on the job product/sales training. ***Rental or leasing experience is a plus. More Requirements/Responsibilities Customer Service / Sales Representative Requirements / Responsibilities * Making sure that your store meets sales targets / goals * Running promotions * Managing stock levels * Reviewing all Sales Rental Orders for compliance and approval * Analyzing sales figures * Create goals and sales strategies * Contacting all prospects daily from prior interests with RNR * Forecasting future sales * Dealing with customer service opportunities * Fluency in English is a must, fluency in Spanish is highly desirable. The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential. Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity. Special Instructions Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
    $32k-44k yearly est. 60d+ ago
  • Consumer Loan Resolution Specialist - Credit Resolution - Wheeling, WV

    Wesbanco Bank Inc. 4.3company rating

    Customer service representative job in Elizabethtown, KY

    Back Consumer Loan Resolution Specialist - Credit Resolution #51-8256 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is hybrid. The employee is split between remote and office work on a formalized schedule. Consideration for location will be Bank Plaza - Wheeling, WV, Ellwood City - Ellwood City, PA, Youngstown Main - Youngstown, OH and West Dixie - Elizabethtown, KY. Market Wheeling Work Hours per Week 22.5 Requirements High school diploma or General Education Degree (GED). One year of related experience or training preferred. Job Description SUMMARY: Manages the day-to-day collections of a portfolio of credit lines and consumer and personal loans both secured and unsecured. Maintains a comprehensive knowledge of applicable state and federal regulations relating to collections and ensure that the Bank's policies and procedures are compliant with the same. Prepares files as an account progresses in delinquency and make recommendations to management as to the required action needed to secure possession of our collateral and/or payment of the past due amount. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Initiates outbound and receives inbound phone calls relating to the collection of delinquent accounts. Reduces delinquency, prevents repossessions and/or foreclosure, and minimizes charge offs/charge downs on assigned accounts. Determines reason for non-payment. Completes Skip Trace on accounts to locate customers for which you have not established phone contact to verify phone number, address, place of employment for the maker and co-maker(s) on the account. Reviews all bank systems as needed (FIS/IBS, Image Centre, etc.) to determine the scope of the customer relationship as well as facilitate in the collection of the account. Prepares necessary documentation for modifications, extensions, and file evaluation. Negotiates payment arrangement with borrower(s). Maintains detailed tracking log on all accounts as you work through the collection process. Processes GL and Payment Tickets as applicable when payment is received. Researches and resolve billing and/or payment disputes on assigned accounts. Verifies "Proof of Insurance" for collateralized loans as needed. Orders appraisals when appropriate. Analyzes loan/collateral file to make recommendation for appropriate action. Reviews personal credit and asset reports to make recommendations as to appropriate strategy. Organizes and prepare files to be referred for repossession and/or foreclosure. Makes appropriate file notations for all correspondence and any other events to Intellect system. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Ability to research problem situations and recommend appropriate action. Professional appearance and demeanor, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner. Possess effective organizational skills and ability to handle detail-oriented work with promptness. Ability to work in a fast-paced environment. Full-Time/Part-Time Part-time Area of Interest Credit Administration All Locations Wheeling, West Virginia, United StatesEllwood City, Pennsylvania, United StatesElizabethtown, Kentucky, United StatesYoungstown, Ohio, United States
    $29k-38k yearly est. 2d ago

Learn more about customer service representative jobs

How much does a customer service representative earn in Radcliff, KY?

The average customer service representative in Radcliff, KY earns between $23,000 and $37,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average customer service representative salary in Radcliff, KY

$29,000

What are the biggest employers of Customer Service Representatives in Radcliff, KY?

The biggest employers of Customer Service Representatives in Radcliff, KY are:
  1. InspiriTec
  2. Kruger Development Co
  3. Mass Markets
  4. MCI World
  5. Fivestar Careers
  6. Hornback Plumbing
  7. Jarred Butler-State Farm Agent
  8. Lance Taylor-State Farm Agent
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