Customer Support Assistants
Customer service representative job in Scranton, PA
We are seeking Customer Support Assistant's to join our team! You will be responsible for helping customers by providing product and service information.
Team based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long term customer loyalty.
Responsibilities:
Provide information about the products and services
Troubleshoot and resolve event issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Qualifications:
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Desire to participate in professional development and take on new responsibilities
Self-motivated and comfortable working both independently and as part of a team
Customer Service Representative - Collision of Bridgewater
Customer service representative job in Bridgewater, PA
Full-time Description
We have an immediate opening for an energetic, enthusiastic and highly motivated administrative professional to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Collision of Bridgewater, you'll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals!
Qualifications:
Excellent listening/communication skills, outgoing and positive personality
Punctual nature and ability to handle schedule flexibility and dynamic work environment
Professional appearance
Valid driver's license and clean driving record
Responsibilities:
Answer phones, greet and receive prospects and customers
Create repair orders for vehicles scheduled in for repairs
Create purchase orders for sublet vendors
Schedule estimate and repair appointments with customers
Confirm estimate and repair appointments with customers
Coordinate towing for customers vehicle
Accounts Receivable
Collect payments for repairs
Work cooperatively with internal departments and insurance companies
Communicate with callers and visitors in a professional, friendly, and efficient manner
Type memos, correspondence, reports, and other documents
What we offer:
Hourly pay
Full Time
PTO and holidays
401(K) retirement plan with company matching
The top insurance program in the industry including medical, dental, prescription and vision
Advancement within the Ciocca Automotive Family
Employee discounts: purchases, repair, service, wash
At Ciocca Collision of Bridgewater, our team members enjoy a supportive and collaborative work environment. Don't miss out on this exciting opportunity to grow your career! Apply now!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Experience Coordinator
Customer service representative job in Shavertown, PA
Job Description
Join Our Team as a Customer Experience Coordinator!
John Cipollone Inc., a family-owned heating, AC, and fuel oil business, is seeking a dynamic and organized individual to join our team as a Customer Experience & Residential Installation Coordinator. This is not just a job, but a career opportunity where you can thrive in a supportive, small company environment that genuinely values its employees.
Why John Cipollone Inc.?
Pro-Employee Approach: We believe in celebrating our team's successes with catered events, sporting events, and other team-building activities.
Comprehensive Benefits: Enjoy exceptional medical coverage with 75% coverage for you and your family, including vision. Dental coverage is available as an add-on.
Paid Time Off: Benefit from 7 paid holidays, plus 2-3 bonus days off and 2 weeks of paid vacation.
Career Growth: We focus heavily on career progression, ensuring you can have a long, stable future with us.
Competitive Compensation
Paid Training & Year-Round Work
Spiffs, Rewards, & Employee Contests
401K Retirement Benefits: The company contributes to your 401K without requiring any employee contributions!
Pay Range: $22.00/hr to $27.00/hr depending on experience
Hours: Monday through Friday, 7:30 am to 4:00 pm, with a 30-minute lunch break
Key Responsibilities:
Business Owner Support: Assist with various tasks to ensure smooth operations.
Installation Department Support: Manage daily scheduling, equipment registration, and preparation of promotional material.
Sales Staff Support: Perform general clerical tasks, including preparing letters, bids, contracts, and word processing.
Customer Assistance: Handle questions, billing, and appointment setting with professionalism and efficiency.
Team Coordination: Facilitate communication between installers, field supervisors, customers, vendors, and the office.
Qualifications:
High school diploma or equivalent
Experience in modern business office clerical roles, including mail distribution
Ability to type 40+ WPM and proficiency in Microsoft Office, especially Excel and Adobe
Proficiency with office equipment such as word processors, computers, copiers, fax machines, and more
Excellent interpersonal and verbal communication skills, both on the phone and in person
Strong proofreading, spelling, grammar, arithmetic, and business writing skills
Ability to learn new software quickly and adapt to daily changes
Capacity to handle multiple tasks efficiently and work under pressure
Join our team and be part of a company that truly values your contributions and invests in your professional growth. Apply today and start your rewarding career with John Cipollone Inc.!
Customer Service Representative
Customer service representative job in Pittston, PA
Full-time Description
Job Description -Customer Service Representative
Reports to: Rental Manager
Primary Purpose:
To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service.
Essential Functions:
Act as the front line customer service provider and “first impression officer” by warmly greeting the customer whether by phone or walk-in.
Writes contracts , process reservations, and assigns equipment
Quotes rental rates during the phone conversation (one call resolution).
Product expert and consultant to the customers
Handles small equipment sales for walk-in customers.
Ensure that your store looks amazing by organizing the show room, providing ideas to improve the customer experience in the store or on location
Establish and maintain a professional relationship with all customers(External and Internal)
Accountable for managing the equipment rental guidelines and policies.
The ability and internal desire to learn and pursue self-improvement
Support and act as liaison to the outside sales force.
The ability to work independently in a fast-paced environment.
Performs other duties as assigned.
Skills:
Exceptional phone skills, customer service skills and common sense.
The ability to calculate figures; such as discounts, interest, and percentages.
Excel in a fast paced, highly urgent environment
Ability to think on your feet, and natural inclination to go the extra mile to help the customer
The ability to close the sale.
Accumatica or other ERP system knowledge a plus
Experience/Education:
High School Diploma or equivalent.
2 - 5 years' experience as a rental coordinator or counter person preferably in the equipment rental industry.
Highly competent computer and keyboarding skills (Microsoft Office)
The desire to learn new equipment and do on-line learning.
Strong verbal communication skills.
Prior experience of working with a variety of construction equipment a plus.
Verifiable references and a work history
Physical Demands:
While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs.
The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.
Salary Description $20.00 - $22.00 per hour
Customer Service Representative - Scranton, PA
Customer service representative job in Scranton, PA
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Service Desk Representative
Customer service representative job in Wilkes-Barre, PA
Pay Transparency: $11.00 - $12.00/hour (DOE) Role and Responsibilities The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the clubs first line of communication with members and creates a friendly and welcoming environment.
Specific Responsibilities
Essential Functions
* Greet members/guests enthusiastically and efficiently handle the check-in process
* Answer telephone and field calls
* Schedule services appointments and take reservations either in person or by phone
* Assist members with purchases of retail goods and club services
* Present membership information to prospective members, as well as refer them to Member Sales Department
* Be knowledgeable about all programs and activities offered throughout the center
* Promote club services and activities
* Assist with keeping the club well stocked and clean
* Inventory of food items as well as locker and laundry service
* Maintain communication log and lost & found ledger
* Handle member injury and illness incident reporting
* Administer emergency care to members and guests in need of assistance
* Work as a TEAM with all other departments
* Other duties and responsibilities as assigned by supervisor
Other Functions
* Promote club services and activities
* Assist with keeping the club well stocked and clean
* Attend Active Wellness site meetings and trainings
* Handle injury and illness and security incident reporting
Customer Service Representative - State Farm Agent Team Member
Customer service representative job in Old Forge, PA
Job DescriptionBenefits:
Bonus based on performance
Opportunity for advancement
Paid time off
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Hiring Bonus
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Service Representative
Customer service representative job in Larksville, PA
- Answer inbound phone calls (200-300 per week) and assist customers with program changes, cancellations, and general inquiries. - Process payments over the phone and deposit checks as needed. - Escalate complex issues such as invoicing or service concerns to the appropriate contact (e.g., John).
- Manage email communications, verify sales, enter sales data, and send deal confirmations to customers.
- Provide backup support for routing and scheduling technicians when needed.
- Utilize CRM tools (RealGreen experience is a plus, but not required).
- Ensure accurate data entry and maintain excellent customer service standards.
No AP/AR responsibilities; no people management.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
Must-Haves
- Previous customer service experience handling inbound calls.
- Prior office/desk work experience (e.g., former teacher, automotive dealership background).
- Strong communication skills and attention to detail.
Ability to learn quickly and adapt during training - Experience in HVAC, lawn care, landscaping, or home service industries.
Familiarity with CRM systems (RealGreen preferred).
Customer Service Representative - State Farm Agent Team Member
Customer service representative job in Wilkes-Barre, PA
Job DescriptionBenefits:
Hourly Plus Commission
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jennifer West - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Customer Services Representatives
Customer service representative job in Hazle, PA
KELLY Services
About Kelly Services As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
EOE including but not limited to Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
Job Description
As a Customer Care Agent, you will be responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
To be successful in our client culture and in this role you will need to be a motivated self-starter, capable of operating with minimal day-to-day direction yet maintaining a high degree of pro-activity and communication to clients and team members. They must also be proficient with Microsoft Office and general computer skills. They must be able to work in fast-paced environment and have a willingness to assume responsibility to achieve personal initiatives.
If you would like to be considered sooner, please submit a resume today for consideration to or call (570) 574-2116.
Qualifications
Kelly Services is currently looking for Customer Services Representatives for the following shifts in the Hazleton, PA area:
Full-time
Hours of Operation 6:00 am to 10:00 pm (Various Schedules)
$10.75 to $11.50 (step increases)
Casual Work and environment
Paid Training
One Year of Experience is preferred.
Required Education and Experience
Basic Computer Skills
Good Grammar and Spelling required
High School Diploma/GED
Clear Communication for telephone work
Additional Information
Benefits: From Kelly Services
Holiday and Service Bonus Pay to qualified employees
Medical Benefits available through third party vendor, if qualified
Qualified employees can participate in Prescription plan-offering free or discounted prescriptions
Weekly Pay
Direct Deposit or Payroll Card available
Perks Program: As a Kelly Employee get discounts on cell phones, accessories, loans and restaurants to name a few.
Customer Service Representative
Customer service representative job in Freeland, PA
Description:
NOTE: An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed.
ave daily contact, call, and email, with established customers, brokers, and sales team as well as potential new customers.
Handle customer inquiries and complaints in a prompt, courteous, effective, and professional manner.
Investigate errors and resolve discrepancies.
Resolve deduction issues.
Provide internal tracking documents used by other departments.
Collaborate with cross functional teams and other departments to provide or develop solutions to issues or questions and improve overall business processes.
Display professionalism during all interactions with USDA contacts.
Utilize manual order entry and EDI order platforms.
Utilize multiple systems and customer portals to obtain information.
Process sample orders.
Accurately prepare export paperwork.
Coordinate with internal and external stakeholders to ensure customer delivery expectations are met.
Review orders to determine special requirements, achievable due dates, valid product numbers, and pricing.
Enter orders in a timely manner and maintain proper notes and date changes in SAP customer order system for improvements and expedite for on time performance (OTP).
Track progress of orders, as necessary, to ensure OTP.
Interact with organizational leadership, employees, vendors, and affected individuals both within and outside of the organization on a regular basis to assist with the completion of general informational requests or direction to appropriate staff to provide the highest-level customer service.
Excellent communication and interpersonal skills with ability to listen effectively, respond appropriately and maintain mutual comfort level while relating to a diverse workforce.
Must have good attendance.
Other job duties as necessary.
Performs related work as may be required.
* The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
Requirements:
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of SAP preferred.
Knowledge of proper phone etiquette and customer service techniques.
Knowledge of computers and computer software, with ability to apply this aptitude in word processing, Excel spreadsheet development, and Word document merges, and keyboarding skills.
Thorough knowledge of proper records management, retention of records and cataloguing of files.
Ability to positively contribute to a team environment in support of customers, internal and external stakeholders, and demonstrate a team player attitude.
Strong ability to perform well and be unfailingly diplomatic in a high pressure and complex environment with a focus on customer service.
Excellent problem-solving skills with the ability to envision and deliver innovative solutions.
High energy level, ability to multitask, establish priorities, work independently.
Positive interpersonal skills included effective verbal and written communication.
Ability to establish credibility and be decisive.
Ability to maintain confidential and sensitive information which may be proprietary to Citterio USA.
Ability to prepare and analyze comprehensive reports, carry out assignments, and administer existing and proposed programs.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ability to work in a fast-paced environment.
Ability to understand customer specifications and problem solve to produce answers that make sense.
Ability to communicate information and ideas in speaking so others will understand.
Ability to establish and maintain effective working relationships with employees, supervisors and managers, and customers.
Ability to handle stressful situations.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Coordination - Adjusting actions in relation to others' actions.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language may also be considered as acceptable forms of communication.
EDUCATION AND EXPERIENCE
EDUCATION AND EXPERIENCE
(a) Completion of a high school, or general equivalency diploma; and,
(b) Experience with SAP preferred; and,
(c) Experience in Food Manufacturing or CPG experience preferred; and,
(d) One (1) year in office administration background with a broad knowledge of Microsoft Office of specialized education in an office administration program; or
(e) One (1) to two (2) years' experience in a supply chain environment: or,
(f) Equivalent combination of education and experience.
TOOLS AND EQUIPMENT
Telephone, personal computer (including Microsoft Office products), fax machine, and copy machine.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is often sitting, but may be required to walk through the plant in search of customer information and orders and regularly talk and hear. The employee is required to use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to fifteen (15) pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may occasionally enter the plant environment and be exposed to moving mechanical parts.
The noise level in the work environment is usually quiet but can be moderate or loud when entering the plant.
The temperature in the work environment is usually regulated; however, if in the plant, the temperature may be cool or cold.
Employees are required to wear proper food safe, steel toe shoes, hair net and beard net, nitrile gloves, frock, bump cap, hat, and proper hearing protection while working in certain areas.
Customer Service Representative
Customer service representative job in Hazleton, PA
Job Description
As a Customer Service Representative at our Truck Stop, you will be the face of the company and ensure that every customer has a positive experience. You will assist truck drivers and other travelers with their needs, from fueling to providing information about available services and amenities. You must be attentive, friendly, and efficient, ensuring all tasks are completed while maintaining a high level of customer satisfaction.
Key Responsibilities:
Customer Service:
Greet customers and offer assistance with fueling, purchasing goods, or any other needs.
Handle customer inquiries and provide solutions to their problems promptly and professionally.
Offer recommendations on services, food, beverages, and amenities available at the truck stop.
Process customer transactions, including cash, credit, and debit payments at the fuel pumps or retail areas.
Assist with vehicle and driver needs, including directions, amenities (showers, restrooms), and other relevant services.
Store Operations:
Ensure the store area is clean, stocked, and well-organized.
Monitor fuel inventory and report any discrepancies or issues to management.
Assist in stocking shelves, replenishing products, and maintaining proper product placement in the retail area.
Maintain cleanliness and safety standards in the store, fueling areas, and restrooms.
Problem Resolution:
Address customer complaints or concerns, providing solutions or escalating issues to management when needed.
Manage stressful situations with professionalism, ensuring the customer's needs are met.
Team Collaboration:
Work closely with other team members to ensure smooth operations and customer satisfaction.
Assist with opening and closing duties when required.
Safety and Compliance:
Adhere to safety policies, including those related to fueling operations and hazardous materials.
Follow company procedures for handling cash, credit cards, and other transactions.
Benefits
Health Care Plan (Medical, Dental & Vision)
Family Leave (Maternity, Paternity)
Customer Service Rep -Spring Dance Hot Tub
Customer service representative job in Madison, PA
DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY Spring Dance Hot Tubs is committed to excellence and integrity with over 25 years of experience in the hot tub industry. We became a part of Leslie's family in June 2022. At Spring Dance Hot Tubs, we're proud to be the oldest exclusive hot tub dealer in the Philadelphia, PA region. We are known for selling hot tubs, swim spas, saunas, and backyard accessories. We have sold Hot Spring, Caldera, and Freeflow hot tubs, the highest quality spas available on the market. Our Service and Water Valet teams stand ready to cater to your needs, ensuring that your experience with our products is always seamless and satisfying.
Job Overview
Spring Dance Hot Tubs is looking for a friendly and detail-oriented Customer Service Representative to join our team! In this role, you'll be the first point of contact for our customers, helping them with everything from scheduling service appointments to processing orders and answering product questions.
Responsibilities:
* Greet and assist customers in person, over the phone, and via email with professionalism and care.
* Schedule service appointments and coordinate with our service team to ensure smooth follow-through.
* Process orders, payments, and warranty claims accurately and efficiently.
* Provide product information and troubleshooting support to help customers get the most out of their hot tubs.
* Maintain accurate records in our CRM and POS systems.
* Handle customer concerns with empathy, ensuring issues are resolved quickly and effectively.
* Support day-to-day office operations and assist with administrative tasks as needed.
Pay: $20.24 - $22.00
Qualifications:
* High school diploma or equivalent required; associate degree preferred.
* Previous experience in customer service or administrative support.
* Strong communication, organization, and problem-solving skills.
* Comfortable multitasking in a fast-paced environment while maintaining a positive attitude.
* Proficient with Microsoft Office and CRM software.
* A team player who genuinely enjoys helping others.
We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.
Leslie's recognizes a critical component to our continued success is our people. Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.
#HTHiring
Dispute Specialist I
Customer service representative job in Wilkes-Barre, PA
Job Description
About the Role:
The Dispute Specialist I plays a crucial role in managing and resolving disputes that arise within the organization. This position is responsible for investigating claims, gathering relevant information, and facilitating communication between parties to reach a satisfactory resolution. The ultimate goal is to ensure that disputes are handled efficiently and effectively, minimizing potential risks to the organization. By maintaining accurate records and providing timely updates, the Dispute Specialist I contributes to the overall integrity and reputation of the organization. This role requires a keen attention to detail and strong problem-solving skills to navigate complex situations and deliver positive outcomes.
Minimum Qualifications:
High school diploma or equivalent.
Proven experience in customer service or a related field.
Strong analytical and problem-solving skills.
Preferred Qualifications:
Associate's degree in a relevant field.
Experience in dispute resolution or conflict management.
Familiarity with legal terminology and procedures.
Responsibilities:
Investigate and analyze disputes by collecting and reviewing relevant documentation and evidence.
Communicate with all parties involved to gather information and clarify issues related to the dispute.
Develop and implement resolution strategies that align with organizational policies and best practices.
Maintain detailed records of all dispute-related activities and ensure compliance with regulatory requirements.
Provide regular updates to management on the status of disputes and recommend improvements to dispute resolution processes.
Skills:
The required skills for this position include strong analytical abilities, which are essential for investigating disputes and identifying key issues. Effective communication skills are vital, as the Dispute Specialist I will interact with various stakeholders to gather information and facilitate resolutions. Attention to detail is crucial for maintaining accurate records and ensuring compliance with regulations. Preferred skills, such as familiarity with legal terminology, enhance the ability to navigate complex disputes and provide informed recommendations. Overall, a combination of these skills enables the Dispute Specialist I to contribute to a fair and efficient dispute resolution process.
Winner's Circle - Customer Service
Customer service representative job in Lehigh, PA
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $13 - $14 per hour
Salary Range:
13
-
14
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyCustomer Service Representative
Customer service representative job in Stroudsburg, PA
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
What you'll do:
As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
What we need from you is:
* Consistently to provide genuine, friendly, personable and professional service.
* Effective communication, interpersonal and organizational skills in person and on the phone.
* Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
* Proactively resolve escalated customer issues.
* Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
* Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
We can't wait to get to know you!
For a more detailed look into this role click here
or copy and paste the following link if using a mobile device
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Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
Relationship Banking Representative
Customer service representative job in Lehighton, PA
Job Description
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
A Relationship Banking Representative is responsible to deliver a positive customer experience to current and prospective bank customers. The person in this position will routinely move between the customer service desk and teller area, as needed. A Relationship Banking Representative must be able to adapt well in the workplace to service the varying customer needs while adhering to bank policies and procedures. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player.
Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism
Determine customer needs, explain and sell products and services
Actively participate in lobby management, greeting customers and proactively taking ownership of the customer's in-branch experience
Telephone customers to schedule sales appointments and promote products suitable to the customer's needs
Participate in branch prospecting efforts and sales initiatives
Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
Serve as a liaison between customer and operational areas
Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines
Ability to understand directions and adhere to established policy and procedures
Able to remain focused and organized to successfully complete responsibilities
Actively participate in branch meetings and training to enhance knowledge and development of skills
Other related duties as assigned or directed
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.
May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels
Qualifications
Education, Training and Skills Requirements:
High School Diploma or GED required
Excellent interpersonal and communication skills
Accurate and proficient math skills
Documentation skills with attention to detail
Clear thinking and ability to remain focused
Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence
Internal product knowledge and teller training (provided after hire)
Experience/Other:
Two (2) years of customer service and/or banking normally required
All applicants must be 18 years of age or older.
Inside Sales Representative
Customer service representative job in Olyphant, PA
The Inside Sales Representative will be an integral part of our sales team supporting our Northeast customer base. With our customers at the forefront of everything we do, this individual will strive to meet their requirements with professionalism and enthusiasm while working to protect the best interest of the company. The Inside Sales Representative will work closely with the Inside Sales Manager with responsibilities to include but not limited to the following.
Essential Functions/Key Deliverables
Review incoming orders to authenticate against forecast.
Liaise with the Production Planning and Shipping Department to coordinate shipment and delivery of all orders
Partner with Accounting Department to ensure pricing is accurate within the system (SAP)
Check and input customer orders in SAP.
Complete and enter Sales Orders for customer base. Must ensure customer specifications are accurate and entered correctly.
Partner with Accounting to Identify any invoice errors and ensure customers are billed accurately.
Facilitate communication from customer to appropriate internal departments. Maintain appropriate documentation.
Generate inventory reports and distribute to customers.
Work closely with Production Planning on monitoring slow moving inventory as well as any updates to existing designs
Generate customer shipment reports and review for accuracy.
Perform any other duty reasonable corresponding with the role.
Assist in coordination of customer return of materials
Maintain accurate orders with specification for each assigned account
Perform any other duty reasonable corresponding with the role.
Knowledge/Skills/Experience
5+ years Inside Sales experience or related field with knowledge of building and maintaining customer relationships.
Experience in a large consumer packaging goods company a plus
Expert-level problem-solving skills required.
Knowledge of and experience with SAP would be a plus.
Ability to work independently and as part of a team.
Excellent verbal, written, and interpersonal communication skills.
Detail oriented
Proven ability to work effectively in a fast paced work environment, both as an independent contributor as well as a team player
Organizational skills, ability to prioritize, effective time management and sound decision making skills
Physical Demands
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Lift/Carry 10 lbs or less F 11-25 lbs O 25-50+ lb- O
Push/Pull 10 lbs or less F 11-25 lbs O 25-50+ lb- O
Stand O
Walk O
Sit C
Manually Manipulate O
Reach Outward O
Reach Above Shoulder O
Climb O
Crawl O
Squat or Kneel O
Bend O
Other Physical Requirements
Vision (Near, Distance, Color, Peripheral, Depth)
Sense of Sound - Ability to understand conversational speaking
Sense of Touch
Ability to wear Personal Protective Equipment (PPE) - per safety guidelines
Mobility to cover expansive manufacturing environment
Work Environment
Ability to work in an environment that can become loud and very hot (temperature) depending on the weather.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
If you are a current CANPACK employee, please apply through your Workday account.
CANPACK Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law or not related to job requirements, unless such distinction is required by law.
Auto-ApplyFinancial Services Representative State Farm Agent Team Member
Customer service representative job in Pocono, PA
Job DescriptionROLE DESCRIPTION: As a Financial Services Representative State Farm Agent Team Member with Mike Peterson - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency.
RESPONSIBILITIES:
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
QUALIFICATIONS:
Must be able to obtain relevant financial service licenses.
Proven experience working as a financial services representative.
Strong mathematical skills.
Excellent analytical, organizational, and problem-solving skills.
Effective communication skills.
Exceptional customer service skills.
Successful track record of meeting sales goals/quotas preferred
BENEFITS:
401K
Salary plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Hiring Bonus up to $
Financial Services Representative - State Farm Agent Team Member
Customer service representative job in East Stroudsburg, PA
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
ROLE DESCRIPTION: As a Financial Services Representative with Kendall Insurance And Financial Services, Inc., you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency.
RESPONSIBILITIES:
Provide clients with financial planning and investment advice.
Assist clients with portfolio management and asset allocation.
Conduct financial reviews and recommend appropriate products.
Maintain compliance with financial regulations.
QUALIFICATIONS:
3+ years of experience in financial services.
Strong analytical and communication skills.
Life & Health license mandatory
FINRA Series 6, 63, & 65 licenses preferred.