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Customer service representative jobs in Scranton, PA

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  • Customer Service Clerk

    R+L Carriers 4.3company rating

    Customer service representative job in Scranton, PA

    Customer Service Representative, Starting at $19.81 hr. Full-Time, Monday - Friday, Various Shifts Earn 1 week of vacation after 90 days of employment and enjoy an excellent benefits package that includes our very own employee resorts Click here to learn more about our employee resorts R+L Carriers is seeking a Customer Service Representative to work at our Jermyn, PA Service Center. The CSR is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. Our CSR's use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned. Company Culture Requirements: Strong communication/telephone skills Able to work in a fast-paced environment Strong critical thinking skills Ability to deal with potentially stressful situations General office and customer service experience Basic knowledge or Windows, Outlook and other Microsoft products Ability to type 30+ WPM Preferred: 2+ years of experience as a clerk or similar role in a fast pace environment Freight logistics experience Benefits: R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC. About Us: R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company's growth and success. There are many other transportation companies capable of picking up and delivering freight. However, we believed our customers select us because of the efforts of our employees. R+L Carriers Shared Services, LLC (“R+L Carriers”) and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Carriers will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.
    $19.8 hourly Auto-Apply 12d ago
  • Customer Service Workforce Specialist II

    Chewy, Inc. 4.5company rating

    Customer service representative job in Pittston, PA

    Our Opportunity Chewy, the fastest growing e-commerce retail businesses and Pet Pharmacy in the United States today, is seeking a Customer Service Workforce Specialist II who is hard-working, analytical, and can think creatively. This role is here at our Louisville, KY site and this individual contributor supports Pharmacy Operations through a combination of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time performance management to ensure Service Level Agreements (SLAs). The primary collaborators are other members of the wider Workforce Management and Capacity Planning Team, Human Resources Team, Operations Leadership, and most importantly our Chewy Pharmacy Team Members. Are you read to lead the pack? Our team looks forward to speaking with you! Why you'll love working here: Safety, Health, and Culture are top priorities at Chewy Pharmacy with all our roles and locations. We offer the following benefits for our team : Climate-controlled environment Employee 20% Discount Program at Chewy for all your pet needs Team building events and company-sponsored luncheons Career growth and promotion opportunities Insurance eligibility on the 1st of the Month What You'll Do: Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments to improve resource efficiency and achieve service level goals and other business objectives demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of efficient schedules and real-time and intraday management to support a multi-department contact center operations Supervise queues & schedule staffing, plan seating capacity for shifts, communicate overtime and time off needs Manage, track and report on operational performance & business metrics Partner with Pharmacy Operations teams to achieve service level goals and business objectives for a multi-site operation Maintain constant communication with Pharmacy Operations teams to coordinate needed staffing adjustments based on current and forecasted results Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation Generate and evaluate staffing schedules and ensures data updates into scheduling system Compares results to forecast and find opportunities for improvement Provide periodic (Daily/Weekly/Monthly) performance reports to leadership Other duties as assigned What You'll Need: Minimum of 1 year of experience performing WFM functions (specifically real-time management and/or scheduling) in a multi-department and/or multi-site contact center environment required Proven proficiency working with and manipulating data, crafting reports, visualizations and presentations from scratch Functional knowledge of WFM software and platforms (NICE IEX, Calabrio, Verint, etc.) that includes real-time adherence preferred Understanding of overall operational activities including phone, email, chat, back office work item processing, and social media support Must have an excellent understanding of Excel and other Windows based programs (Word, PowerPoint, etc.), with the capacity to prioritize/analyze data in a structured manner. Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact **************. To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
    $31k-37k yearly est. Auto-Apply 10d ago
  • Customer Support Assistants

    That's Great News 3.6company rating

    Customer service representative job in Scranton, PA

    We are seeking Customer Support Assistant's to join our team! You will be responsible for helping customers by providing product and service information. Team based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long term customer loyalty. Responsibilities: Provide information about the products and services Troubleshoot and resolve event issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Desire to participate in professional development and take on new responsibilities Self-motivated and comfortable working both independently and as part of a team
    $33k-38k yearly est. 60d+ ago
  • Customer Service Representative - Collision of Bridgewater

    Ciocca Automotive Careers

    Customer service representative job in Bridgewater, PA

    Full-time Description We have an immediate opening for an energetic, enthusiastic and highly motivated administrative professional to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Collision of Bridgewater, you'll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals! Qualifications: Excellent listening/communication skills, outgoing and positive personality Punctual nature and ability to handle schedule flexibility and dynamic work environment Professional appearance Valid driver's license and clean driving record Responsibilities: Answer phones, greet and receive prospects and customers Create repair orders for vehicles scheduled in for repairs Create purchase orders for sublet vendors Schedule estimate and repair appointments with customers Confirm estimate and repair appointments with customers Coordinate towing for customers vehicle Accounts Receivable Collect payments for repairs Work cooperatively with internal departments and insurance companies Communicate with callers and visitors in a professional, friendly, and efficient manner Type memos, correspondence, reports, and other documents What we offer: Hourly pay Full Time PTO and holidays 401(K) retirement plan with company matching The top insurance program in the industry including medical, dental, prescription and vision Advancement within the Ciocca Automotive Family Employee discounts: purchases, repair, service, wash At Ciocca Collision of Bridgewater, our team members enjoy a supportive and collaborative work environment. Don't miss out on this exciting opportunity to grow your career! Apply now! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $28k-36k yearly est. 49d ago
  • Customer Experience Coordinator

    John Cipollone, Inc.

    Customer service representative job in Shavertown, PA

    Job Description Join Our Team as a Customer Experience Coordinator! John Cipollone Inc., a family-owned heating, AC, and fuel oil business, is seeking a dynamic and organized individual to join our team as a Customer Experience & Residential Installation Coordinator. This is not just a job, but a career opportunity where you can thrive in a supportive, small company environment that genuinely values its employees. Why John Cipollone Inc.? Pro-Employee Approach: We believe in celebrating our team's successes with catered events, sporting events, and other team-building activities. Comprehensive Benefits: Enjoy exceptional medical coverage with 75% coverage for you and your family, including vision. Dental coverage is available as an add-on. Paid Time Off: Benefit from 7 paid holidays, plus 2-3 bonus days off and 2 weeks of paid vacation. Career Growth: We focus heavily on career progression, ensuring you can have a long, stable future with us. Competitive Compensation Paid Training & Year-Round Work Spiffs, Rewards, & Employee Contests 401K Retirement Benefits: The company contributes to your 401K without requiring any employee contributions! Pay Range: $22.00/hr to $27.00/hr depending on experience Hours: Monday through Friday, 7:30 am to 4:00 pm, with a 30-minute lunch break Key Responsibilities: Business Owner Support: Assist with various tasks to ensure smooth operations. Installation Department Support: Manage daily scheduling, equipment registration, and preparation of promotional material. Sales Staff Support: Perform general clerical tasks, including preparing letters, bids, contracts, and word processing. Customer Assistance: Handle questions, billing, and appointment setting with professionalism and efficiency. Team Coordination: Facilitate communication between installers, field supervisors, customers, vendors, and the office. Qualifications: High school diploma or equivalent Experience in modern business office clerical roles, including mail distribution Ability to type 40+ WPM and proficiency in Microsoft Office, especially Excel and Adobe Proficiency with office equipment such as word processors, computers, copiers, fax machines, and more Excellent interpersonal and verbal communication skills, both on the phone and in person Strong proofreading, spelling, grammar, arithmetic, and business writing skills Ability to learn new software quickly and adapt to daily changes Capacity to handle multiple tasks efficiently and work under pressure Join our team and be part of a company that truly values your contributions and invests in your professional growth. Apply today and start your rewarding career with John Cipollone Inc.!
    $22-27 hourly 14d ago
  • IRA Customer Service Specialist

    Ascensus 4.3company rating

    Customer service representative job in Dreher, PA

    The IRA Customer Service Specialist position is accountable for delivering exceptional customer service that exceeds IRA Owner expectations in all contact interactions. This position requires an advanced level of Traditional and Roth IRA knowledge and is primarily responsible for providing front-line call center and operational process support to IRA Owners. The IRA Customer Service Specialist processes applications, verifies documentation, processes distribution requests, rollovers from 401k plans, pulls fees, and replies to IRA owner inquiries. Section 2: Job Functions, Essential Duties and Responsibilities * Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. * Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture. * Provide technical and operational assistance to IRA Owners * Assist all IRA Owners with back-office functions * Interact directly with IRA Owners, answering questions and offer guidance regarding IRA accounts as well as the regulations surrounding them * Process IRA Service Agreements * Data input and verification of all customer information pertaining to the initial application * Process distribution requests correctly and within the service levels defined within partner agreements and operational goals * Scan all data into the optical imaging system * Perform a variety of tasks related to opening, maintaining and closing out IRA accounts * Take initiative to continuously develop skills and industry knowledge to enhance the value of all customer interactions * Recommend and implement continuous improvements to back office processes identified through daily interaction with customers and internal operations teams * Perform other duties and special projects as assigned * Assist with other tasks and projects as assigned Supervision * N/A Section 3: Experience, Skills, Knowledge Requirements * Communication Skills - Communicates regularly with both peers and colleagues in other business units. Demonstrates ability to document procedures that are clear and easy to understand. Effectively communicates with clients on specific tasks. * Technical Knowledge - Minimal ERISA knowledge or job specific technical knowledge required. Demonstrates proficiency of assigned tasks underpinning operational function. * Problem Solving- Effectively solves problems with direction utilizing resources/procedures for a specific process, with a defined resolution. * Detail Oriented Vs. Big Picture- Generally focuses and considers details on specific tasks while aware of the identified implications to the entire process associated with the task. * Conflict Resolution - Addresses conflicts within team (direct circle of influence) related to tasks/processes for which they have direct ownership. * Training/Mentoring - Is generally trained/mentored and has the ability to train a fellow associate on specific tasks. * Risk Taking/Decision Making - Makes decisions on a participant or plan level transaction based on precedent (assistance may be required). * Planning/Organizing - Generally plans 1-2 days in advance in order to meet specific tasks as defined. Generally planning for self only and vacation back-up as needed. Organized so that specific items can consistently be retrieved quickly. * Time Management/Prioritization - Works most efficiently with a pre-defined schedule or set of existing priorities, but able to be effectively flexible if a situation calls for it. Needs assistance dealing with conflicting priorities. Capable of managing individual tasks * Work Style - Works well independently on specific tasks. Requires some direction in more complicated or out of the box tasks. Able to develop and maintain rapport with others, demonstrates inclusiveness and respect for others. * Initiative/Work Ethic - Completes daily work as assigned. Will seek out opportunities to assist peers with daily volumes. Independently identify areas of processing that could be improved and acted upon. Will take on additional departmental responsibilities when assigned. * Bachelor's degree in business is preferred or industry related work experience to commensurate to the position * Knowledge of financial services industry and IRA products * Proficiency with PC's including Microsoft Office software applications * Certified IRA Services Professional (CISP) a plus We are proud to be an Equal Opportunity Employer Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").
    $30k-37k yearly est. 22d ago
  • Route Service Representative (No Weekends)

    Dempsey Uniform & Linen Supply 4.0company rating

    Customer service representative job in Jessup, PA

    The Route Service Representative will make daily visits delivering and picking up customer products on an assigned route. Routes are serviced daytime hours Monday through Friday because in the Dempsey Family, we believe nights and weekends should be reserved for personal and family time. We offer full-time opportunities working 4 day work weeks (6:00am to 4:30pm) with weekends and holidays off. Located in Jessup, PA, just outside of Scranton. Payrate starts at $24.60. At Dempsey Uniform & Linen Supply, our customers find uniforms, restaurant linens, and floor mats that can be rented at a low weekly cost that includes weekly pick-up, cleaning, and delivery. What You'll Do Be the face of Dempsey Uniform to our customers - build rapport with key decision makers, ensure quality standards, proactively and solve customer concerns Drive a truck along an established route and service and sell within your existing customer base by delivering and picking up customer's rented products and offering new product solutions to aid the customer's business Combine customer service and sales skills to naturally grow your route and your earning potential. Ensure accurate invoice inventories, perform inventory audits, identify additional products and/or services that will further benefit the customer, and negotiate service agreement renewals Work professionally, safely and in compliance with driving and vehicle regulations Benefits Weekly Pay. Earn $24.60 per hour Paid time off and holidays Health, dental, and vision insurance 401k with generous company match Company paid life and disability insurances Uniforms Provided Advancement opportunities Qualifications You must be at least 22 years of ag or older for vehicle insurance purposes A valid driver's license that is in good standing with a clean record. Must meet pre-employment DOT physical requirements Physically capable of lifting up to 75 pounds and carrying products into and out of customers' location Customer service experience, problem solving abilities, and the ability to build rapport and trust with our clients A high standard of integrity and work ethic - you always do the right thing A friendly and professional can-do attitude Ability to meet our appearance and dress code policy Successful Dempsey Employees Have a superior work ethic and show up each day Take pride in their work Have a stable work history, good attendance, and are punctual Many have prior experience working in a fast-paced environments which have included production, manufacturing, assembly, picking, catching, shipping, packing, warehouse, restaurant or retail positions Have the ability to meet the physical requirements of the position Are team players who act with honesty and integrity Uphold the company values Dempsey Uniform is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with ADA requirements. COMPANY DESCRIPTION Since its founding in 1959, Dempsey Uniform & Linen Supply has become a leading uniform and linen supplier in the Mid-Atlantic by maintaining its family ownership and continuously investing in its people and plant to stay ahead of the competition. At Dempsey Uniform & Linen Supply, you'll find uniforms, linens and floor mats that can be rented at a low weekly cost that includes weekly pick-up, cleaning and delivery. Our offering includes uniform services, restaurant linen services, towel services, medical linen services and facility services. Technology LeadershipDempsey is an innovator in our industry because we have always invested in opportune technologies for our business. Dempsey's state-of-the-art processing facility in Jessup, PA opened to both local and industry acclaim for it's technology. Dempsey is committed to leveraging technologies that control our customers' costs and enhance their service experience. Financial StrengthDempsey has grown rapidly, yet responsibly, over the past five years. Through five strategic acquisitions, a well-developed management team, and excellent banking relationships, Dempsey has welcomed hundreds of new customers and enhanced existing customer relationships. Environmental LeadershipDempsey Uniform & Linen Supply is committed to a sustainable future through environmental stewardship and conservation of the earth's natural resources. Dempsey has become a leader in both the textile rental industry and our local community in preserving our environment. Continuity for Keeping PromisesThe Dempsey Difference is about our commitment to keeping promises. A commitment that extends to every single one of our employees, many of whom have spent most of their careers with us. As a result, the same people that make our promises will be there to fulfill them. It all makes for a really promising future. We hope you'll consider joining the Dempsey Family and continue our legacy of keeping promises.
    $24.6 hourly Auto-Apply 5d ago
  • Relationship Banking Representative Rotating

    Community Financial System, Inc. 4.3company rating

    Customer service representative job in Scranton, PA

    Job Description At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities A Rotating Relationship Banking Representative will work in various branch offices in a defined geographical area and is responsible to deliver a positive customer experience to current and prospective bank customers. The person in this position will routinely move between the customer service desk and teller area, as needed. A Relationship Banking Representative must be able to adapt well in the workplace to service the varying customer needs while adhering to bank policies and procedures. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player. Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism Determine customer needs, explain and sell products and services Actively participate in lobby management, greeting customers and proactively taking ownership of the customer's in-branch experience Telephone customers to schedule sales appointments and promote products suitable to the customer's needs Participate in branch prospecting efforts and sales initiatives Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc. Serve as a liaison between customer and operational areas Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines Ability to understand directions and adhere to established policy and procedures Able to remain focused and organized to successfully complete responsibilities Actively participate in branch meetings and training to enhance knowledge and development of skills Other related duties as assigned or directed Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels Qualifications Education, Training and Skills Requirements: High School Diploma or GED required Excellent interpersonal and communication skills Accurate and proficient math skills Documentation skills with attention to detail Clear thinking and ability to remain focused Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence Internal product knowledge and teller training (provided after hire) Experience/Other: Two (2) years of customer service and/or banking normally required All applicants must be 18 years of age or older.
    $34k-40k yearly est. 15d ago
  • Customer Service Representative

    Raymour & Flanigan Furniture 4.6company rating

    Customer service representative job in Scranton, PA

    Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
    $27k-34k yearly est. 16d ago
  • Service Desk Representative

    Active Wellness 4.2company rating

    Customer service representative job in Kingston, PA

    Pay Transparency: $11.00 - $12.00/hour (DOE) Role and Responsibilities The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the clubs first line of communication with members and creates a friendly and welcoming environment. Specific Responsibilities Essential Functions * Greet members/guests enthusiastically and efficiently handle the check-in process * Answer telephone and field calls * Schedule services appointments and take reservations either in person or by phone * Assist members with purchases of retail goods and club services * Present membership information to prospective members, as well as refer them to Member Sales Department * Be knowledgeable about all programs and activities offered throughout the center * Promote club services and activities * Assist with keeping the club well stocked and clean * Inventory of food items as well as locker and laundry service * Maintain communication log and lost & found ledger * Handle member injury and illness incident reporting * Administer emergency care to members and guests in need of assistance * Work as a TEAM with all other departments * Other duties and responsibilities as assigned by supervisor Other Functions * Promote club services and activities * Assist with keeping the club well stocked and clean * Attend Active Wellness site meetings and trainings * Handle injury and illness and security incident reporting Qualifications Qualifications and Education Requirements * Previous health club personal training experience is a plus. * Previous experience with Member Management Systems is a plus. * Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multitask, and commitment to the fitness industry * Minimum GED/High School Diploma or equivalent * Must be detail oriented, organized and highly responsive with a commitment to customer service * Strong verbal communication skills * Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry * AED/CPR/First Aid Certified * Proof of citizenship or legal status Physical and Working Conditions * Ability to take the responsibility for the health and safety of others * Ability to stand for several hours in a same shift; ability to lift 25 lbs * Fitness club environment * Must follow OSHA and Active Wellness safety standards This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Active Wellness LLC is an equal opportunity employer.
    $11-12 hourly 21d ago
  • Service Rep/Courier

    Labcorp 4.5company rating

    Customer service representative job in Blakely, PA

    At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! LabCorp seeking a Service Representative/Courier to join our team in [Location]. In this position, you will be responsible for the pickup, transport, and delivery of medical specimens, lab supplies, and reports, while providing excellent service to our clients. Included with this position is a company vehicle to use for the route. In addition, for only $100 per month, you will have the option of taking this vehicle home with you and using it for personal use. Work Schedule: Monday - Friday 3:00pm - 11:30pm Work Location: Blakely, PA Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here Job Responsibilities: Load all necessary suppliers needed for the daily pickups Complete daily pick up schedule in a timely manner Deliver all daily picks to your branch at the end of your shift Handle all specimens and lab samples in a safe and efficient manner Safely operate a company vehicle and obey all traffic laws Utilize handheld electronic device to manage daily picks up Work directly with the dispatcher for additional pick-ups as needed Evaluate traffic patterns, alternative routes, and weather conditions as needed Job Requirements: High School Diploma or equivalent is preferred Must have a Valid Driver's License and clean driving record Must be at least 21 years' old Previous driver/courier experience is preferred Customer service experience is a plus Very punctual with strong time management skills Strong attention to detail and organizational skills Ability to problem solve customer issues Able to lift up to 50 lbs. If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
    $30k-36k yearly est. Auto-Apply 3d ago
  • Customer Service Representative

    Las Vegas Petroleum

    Customer service representative job in Hazleton, PA

    As a Customer Service Representative at our Truck Stop, you will be the face of the company and ensure that every customer has a positive experience. You will assist truck drivers and other travelers with their needs, from fueling to providing information about available services and amenities. You must be attentive, friendly, and efficient, ensuring all tasks are completed while maintaining a high level of customer satisfaction. Key Responsibilities: Customer Service: Greet customers and offer assistance with fueling, purchasing goods, or any other needs. Handle customer inquiries and provide solutions to their problems promptly and professionally. Offer recommendations on services, food, beverages, and amenities available at the truck stop. Process customer transactions, including cash, credit, and debit payments at the fuel pumps or retail areas. Assist with vehicle and driver needs, including directions, amenities (showers, restrooms), and other relevant services. Store Operations: Ensure the store area is clean, stocked, and well-organized. Monitor fuel inventory and report any discrepancies or issues to management. Assist in stocking shelves, replenishing products, and maintaining proper product placement in the retail area. Maintain cleanliness and safety standards in the store, fueling areas, and restrooms. Problem Resolution: Address customer complaints or concerns, providing solutions or escalating issues to management when needed. Manage stressful situations with professionalism, ensuring the customer's needs are met. Team Collaboration: Work closely with other team members to ensure smooth operations and customer satisfaction. Assist with opening and closing duties when required. Safety and Compliance: Adhere to safety policies, including those related to fueling operations and hazardous materials. Follow company procedures for handling cash, credit cards, and other transactions. Benefits Health Care Plan (Medical, Dental & Vision) Family Leave (Maternity, Paternity)
    $28k-36k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative - Full Time

    Bradley Caldwell 4.0company rating

    Customer service representative job in West Hazleton, PA

    Bradley Caldwell Inc, is located in the Valmont Industrial Park, Hazleton, PA As a Customer Support Representative, you will handle a variety of inbound telephone calls and emails. You will process orders, make follow up calls to customers and provide assistance to our external sales force. This is a full-time, entry-level position. Hours are: Monday to Friday, 8:30 a.m. - 5:00 p.m, On-Site. THE IDEAL CANDIDATE WILL: Prioritize the customer experience Manage multiple responsibilities with a high degree of professionalism Build positive relationships with our customers and sales force Be able to problem solve, work independently, and support other team members. RESPONSIBILITIES Inbound & Outbound Telephone Calls & Emails Accurate and Efficient Customer Order Entry Customer and Sales Force Assistance REQUIREMENTS Written and verbal communication is required Proficient in Excel, Word and Outlook Proficient English language skills required Excellent Telephone Etiquette Ability to Multitask BCI requires a post- offer background check, physical and drug screen and employment is contingent upon satisfactory results.
    $27k-34k yearly est. 16d ago
  • Dispute Specialist I

    Federal Hearings and Appeals

    Customer service representative job in Wilkes-Barre, PA

    Job Description About the Role: The Dispute Specialist I plays a crucial role in managing and resolving disputes that arise within the organization. This position is responsible for investigating claims, gathering relevant information, and facilitating communication between parties to reach a satisfactory resolution. The ultimate goal is to ensure that disputes are handled efficiently and effectively, minimizing potential risks to the organization. By maintaining accurate records and providing timely updates, the Dispute Specialist I contributes to the overall integrity and reputation of the organization. This role requires a keen attention to detail and strong problem-solving skills to navigate complex situations and deliver positive outcomes. Minimum Qualifications: High school diploma or equivalent. Proven experience in customer service or a related field. Strong analytical and problem-solving skills. Preferred Qualifications: Associate's degree in a relevant field. Experience in dispute resolution or conflict management. Familiarity with legal terminology and procedures. Responsibilities: Investigate and analyze disputes by collecting and reviewing relevant documentation and evidence. Communicate with all parties involved to gather information and clarify issues related to the dispute. Develop and implement resolution strategies that align with organizational policies and best practices. Maintain detailed records of all dispute-related activities and ensure compliance with regulatory requirements. Provide regular updates to management on the status of disputes and recommend improvements to dispute resolution processes. Skills: The required skills for this position include strong analytical abilities, which are essential for investigating disputes and identifying key issues. Effective communication skills are vital, as the Dispute Specialist I will interact with various stakeholders to gather information and facilitate resolutions. Attention to detail is crucial for maintaining accurate records and ensuring compliance with regulations. Preferred skills, such as familiarity with legal terminology, enhance the ability to navigate complex disputes and provide informed recommendations. Overall, a combination of these skills enables the Dispute Specialist I to contribute to a fair and efficient dispute resolution process.
    $38k-69k yearly est. 22d ago
  • Captain - Customer Service

    Daveandbusters

    Customer service representative job in Lehigh, PA

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms. Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers. Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies. Assists with the maintenance and upkeep of the Viewpoint and Midway areas. Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss. Checks for restocking of necessary supplies. Brings all areas up to standard. Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use. Assists with the set up and break down of special events functions as directed by management. Provides game assistance by promptly notifying Support Technicians or Management as needed. Assists and directs Guests to Kiosk areas and answer questions as needed. Ensures that our Guests adhere to house policies as outlined and informs management of any issues. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Assists other Team Members as needed or as business dictates. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times. Must demonstrate ability to read and communicate in English. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to: Work days, nights, and/or weekends as required. Work in environments with both hot and cold temperatures such as freezers and around cooking equipment. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $7.25 - $13 per hour Salary Range: 7.25 - 13 We are an equal opportunity employer and participate in E-Verify in states where required.
    $7.3-13 hourly Auto-Apply 60d+ ago
  • Inside Sales Representative

    Can-Pack Middle East LLC

    Customer service representative job in Olyphant, PA

    The Inside Sales Representative will be an integral part of our sales team supporting our Northeast customer base. With our customers at the forefront of everything we do, this individual will strive to meet their requirements with professionalism and enthusiasm while working to protect the best interest of the company. The Inside Sales Representative will work closely with the Inside Sales Manager with responsibilities to include but not limited to the following. Essential Functions/Key Deliverables Review incoming orders to authenticate against forecast. Liaise with the Production Planning and Shipping Department to coordinate shipment and delivery of all orders Partner with Accounting Department to ensure pricing is accurate within the system (SAP) Check and input customer orders in SAP. Complete and enter Sales Orders for customer base. Must ensure customer specifications are accurate and entered correctly. Partner with Accounting to Identify any invoice errors and ensure customers are billed accurately. Facilitate communication from customer to appropriate internal departments. Maintain appropriate documentation. Generate inventory reports and distribute to customers. Work closely with Production Planning on monitoring slow moving inventory as well as any updates to existing designs Generate customer shipment reports and review for accuracy. Perform any other duty reasonable corresponding with the role. Assist in coordination of customer return of materials Maintain accurate orders with specification for each assigned account Perform any other duty reasonable corresponding with the role. Knowledge/Skills/Experience 5+ years Inside Sales experience or related field with knowledge of building and maintaining customer relationships. Experience in a large consumer packaging goods company a plus Expert-level problem-solving skills required. Knowledge of and experience with SAP would be a plus. Ability to work independently and as part of a team. Excellent verbal, written, and interpersonal communication skills. Detail oriented Proven ability to work effectively in a fast paced work environment, both as an independent contributor as well as a team player Organizational skills, ability to prioritize, effective time management and sound decision making skills Physical Demands N (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day) Lift/Carry 10 lbs or less F 11-25 lbs O 25-50+ lb- O Push/Pull 10 lbs or less F 11-25 lbs O 25-50+ lb- O Stand O Walk O Sit C Manually Manipulate O Reach Outward O Reach Above Shoulder O Climb O Crawl O Squat or Kneel O Bend O Other Physical Requirements Vision (Near, Distance, Color, Peripheral, Depth) Sense of Sound - Ability to understand conversational speaking Sense of Touch Ability to wear Personal Protective Equipment (PPE) - per safety guidelines Mobility to cover expansive manufacturing environment Work Environment Ability to work in an environment that can become loud and very hot (temperature) depending on the weather. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you are a current CANPACK employee, please apply through your Workday account. CANPACK Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law or not related to job requirements, unless such distinction is required by law.
    $34k-58k yearly est. Auto-Apply 11d ago
  • Financial Services Representative State Farm Agent Team Member

    Mike Peterson-State Farm Agent

    Customer service representative job in Pocono, PA

    Job DescriptionROLE DESCRIPTION: As a Financial Services Representative State Farm Agent Team Member with Mike Peterson - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency. RESPONSIBILITIES: Use a customer-focused, needs-based review process to educate customers about insurance options. Work with the agent to establish and meet marketing goals Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. QUALIFICATIONS: Must be able to obtain relevant financial service licenses. Proven experience working as a financial services representative. Strong mathematical skills. Excellent analytical, organizational, and problem-solving skills. Effective communication skills. Exceptional customer service skills. Successful track record of meeting sales goals/quotas preferred BENEFITS: 401K Salary plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Hiring Bonus up to $
    $29k-54k yearly est. 3d ago
  • Customer Service Clerk

    R+L Carriers 4.3company rating

    Customer service representative job in Scranton, PA

    Customer Service Representative, Starting at $19.81 hr. Full-Time, Monday - Friday, Various Shifts Earn 1 week of vacation after 90 days of employment and enjoy an excellent benefits package that includes our very own employee resorts Click here to learn more about our employee resorts R+L Carriers is seeking a Customer Service Representative to work at our Jermyn, PA Service Center. The CSR is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. Our CSR's use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned. Company Culture Requirements: * Strong communication/telephone skills * Able to work in a fast-paced environment * Strong critical thinking skills * Ability to deal with potentially stressful situations * General office and customer service experience * Basic knowledge or Windows, Outlook and other Microsoft products * Ability to type 30+ WPM Preferred: * 2 - 3 years of experience as a clerk or similar role in a fast pace environment * Freight logistics experience Benefits: R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC. About Us: R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company's growth and success. There are many other transportation companies capable of picking up and delivering freight. However, we believed our customers select us because of the efforts of our employees. R+L Carriers Shared Services, LLC ("R+L Carriers") and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Carriers will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.
    $19.8 hourly 10d ago
  • Customer Service Representative

    Raymour & Flanigan Furniture 4.6company rating

    Customer service representative job in Stroudsburg, PA

    Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
    $27k-34k yearly est. 16d ago
  • Relationship Banking Representative

    Community Financial System, Inc. 4.3company rating

    Customer service representative job in Jermyn, PA

    Job Description At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities A Relationship Banking Representative is responsible to deliver a positive customer experience to current and prospective bank customers. The person in this position will routinely move between the customer service desk and teller area, as needed. A Relationship Banking Representative must be able to adapt well in the workplace to service the varying customer needs while adhering to bank policies and procedures. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player. Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism Determine customer needs, explain and sell products and services Actively participate in lobby management, greeting customers and proactively taking ownership of the customer's in-branch experience Telephone customers to schedule sales appointments and promote products suitable to the customer's needs Participate in branch prospecting efforts and sales initiatives Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc. Serve as a liaison between customer and operational areas Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines Ability to understand directions and adhere to established policy and procedures Able to remain focused and organized to successfully complete responsibilities Actively participate in branch meetings and training to enhance knowledge and development of skills Other related duties as assigned or directed Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner. May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels Qualifications Education, Training and Skills Requirements: High School Diploma or GED required Excellent interpersonal and communication skills Accurate and proficient math skills Documentation skills with attention to detail Clear thinking and ability to remain focused Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence Internal product knowledge and teller training (provided after hire) Experience/Other: Two (2) years of customer service and/or banking normally required All applicants must be 18 years of age or older.
    $34k-40k yearly est. 19d ago

Learn more about customer service representative jobs

How much does a customer service representative earn in Scranton, PA?

The average customer service representative in Scranton, PA earns between $25,000 and $40,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average customer service representative salary in Scranton, PA

$32,000

What are the biggest employers of Customer Service Representatives in Scranton, PA?

The biggest employers of Customer Service Representatives in Scranton, PA are:
  1. Domino's Pizza
  2. VCA Animal Hospitals
  3. Csb
  4. Kedia Corporation
  5. Redner's Warehouse Markets
  6. Lendmark Financial
  7. Raymour & Flanigan Furniture and Mattresses
  8. ADMAR Construction Equipment and Supplies
  9. Domino's Franchise
  10. Elizabeth Cavallin Rushefski-State Farm Agent
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