Customer service representative jobs in State College, PA

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... 401K Salary plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Growth potential/Opportunity for advancement within my agency Hiring Bonus Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job DescriptionBenefits: Hiring bonus Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Wyatt Pusey - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.

Job DescriptionBenefits: Bonus based on performance Flexible schedule Opportunity for advancement Training & development 401(k) ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Anna Yang - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.

The CCR supports the day-to-day operations of the company and is the primary point of contact for customers. The CCR answers the phone, obtains customer information, books calls, and addresses customer concerns. If an issue arises, the CCR will work diligently to solve the problem, to the customers satisfaction. As part of this responsibility, the CCR will develop and manage reports, and interact with field personnel to schedule calls efficiently. A successful CCR must have the ability to function as a part of a team and be able to think creatively and critically. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company.Good communicationwith the client is essential! Make sure that taking care of theclients takes higher prioritythan any other task and that the clients areenthusiasticabout how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members spirit. Making sure that the phone is answered before the third ring and that the approved company greeting is used each time. Notify client ahead of time if the technician/plumber/comfort advisor, is not going to arrive at their home in the scheduled time window and re-scheduling the time to the clients satisfaction. Making sure that Club Membership clients are continually called. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls. Obey company Code of Ethics and the Team Rules Minimum Qualifications High school diploma/GED required Associate degree preferred but not required Self-starter, reliable, flexibility with hours Strong customer service skills Present and communicate professionally (written and verbal) Excellent interpersonal communication skills on a professional and technical level Able to work both independently and as part of a team Strong knowledge of Microsoft Excel, Word and Powerpoint Must be a critical thinker - Strong English composition skills Telephone etiquette and working knowledge of email systems Ability to develop tools that create efficiencies within department Physical Demands and Work Environment Physical Demands: Climbing up and down stairs from time to time Moderate lifting may be required (15-20) pounds Ability to work more than 40 hours per work week and up to 12 hours per day Working Environment: Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity Dress code is business casual Job Type: Full-time Salary: $40,000.00 - $60,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Shift: Day shift Weekend Shift Weekly day range: Monday to Friday Rotating weekends Saturday-Monday Work setting: In-person Ability to commute/relocate: Bellefonte, PA 16823: Reliably commute or planning to relocate before starting work (Required) Work Location: One location

Job DescriptionBenefits: Simple IRA with employer match Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with George Stone - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.

Job DescriptionBenefits: Bonus based on performance Competitive salary Flexible schedule Free uniforms Opportunity for advancement Paid time off Signing bonus Tuition assistance ROLE DESCRIPTION: As a Customer Care Representative with Lindsie Wisor I & FS, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.

Job DescriptionBenefits: License Reimbursement Paid training Bonus based on performance Competitive salary Paid time off Signing bonus Opportunity for advancement ROLE DESCRIPTION: As a Customer Relations Representative with the Isaiah Wagner State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.

Job DescriptionBenefits: License Reimbursement Simple IRA 1000 Hiring Bonus Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Keith Folmar - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.

Job DescriptionBenefits: License reimbursement Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Marat Ioshpa - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly. Bilingual Spanish, Russian, Ukrainian, Georgian, Tajik or Uzbek preferred.

Primary Office Location: 224 Allegheny Street. Hollidaysburg, Pennsylvania. 16648. Join our team. Make a difference - for us and for your future. Relationship Advisor 1 - Trust Services Group Business Unit: WM - FNTC Reports to: Varies Based on Assignment Position Overview: This position is primarily responsible for providing the highest quality client service to First National Trust Company (FNTC) clients through the administration of various types of trust and investment management relationships within the Personal Trust Group. The incumbent seeks out additional client opportunities and serves as the primary point of contact for assigned personal, corporate, non-profit or government clients and is responsible for the overall client experience with the primary goals of client satisfaction and retention. Primary Responsibilities: Administers various trust and investment accounts in accordance with governing instruments and applicable laws while complying with internal policies and procedures. Communicates on a regular basis with clients regarding administrative issues, investment policy and performance and services offered by FNTC for the purpose of retaining the client relationship. Performs required on-going projects such as account reviews and at-risk reports. Identifies opportunities for enhancement of client relationships by means of additional assets for existing accounts and potential new relationships. Secures or provides documentation necessary to comply with laws, policies and regulations pertaining to trust business and account administration. Actively participates in community and corporate events while developing relationships with COI's and Internal Business Partners. Adopts, advocates and effectively practices the guiding principles and tenets of the F.N.B. Wealth Management endorsed Leadership Doctrine and Best Practices Coaching guidelines. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: BA or BS Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 3 Skills Required to Perform the Primary Responsibilities of this Position: Excellent project management skills Excellent communication skills, both written and verbal Excellent organizational, analytical and interpersonal skills Excellent customer service skills Ability to use a personal computer and job-related software MS Word - Basic Level MS Excel - Intermediate Level MS PowerPoint - Basic Level Experience in trust administration, taxes and investments including law, procedures and portfolio management concepts and general knowledge of investment products and services. Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: CFP, CTFA or CWS Physical Requirements or Work Conditions Beyond Traditional Office Work: Frequent driving (car, van, truck) Equal Employment Opportunity (EEO): It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

Job DescriptionBenefits: Licensing Paid by Agency Simple IRA Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Sharon Pusey - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.

Full-time Description We have immediate openings for energetic, enthusiastic and highly motivated service advisors to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Mercedes Benz of State College, you'll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals! Qualifications: Consistent record of service and sales success Strong record of positive customer satisfaction results Valid driver's license and clean driving record Responsibilities: Oversee service orders and flow of drive lane. Ensure that customers receive prompt, courteous, and effective service. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Assist in diagnosing vehicle problems, order parts and tools as necessary. What we offer: Commission based pay: $40,000 - $80,000 potential annually Full Time to include some Saturdays PTO and holidays Air-conditioned shops and facilities that are always being upgraded 401(K) retirement plan with company matching The top insurance program in the industry including medical, dental, prescription and vision Advancement within the Ciocca Automotive Family Employee discounts: purchases, repair, service, wash At Ciocca Mercedes Benz of State College, our team members enjoy a supportive and collaborative work environment. Don't miss out on this exciting opportunity to grow your career! Apply now! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Salary Description Commission based pay: $40,000 - $80,000 potential

ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Additional Information All your information will be kept confidential according to EEO guidelines.

Join One of the Fastest-Growing Remodeling Companies in the U.S! Home Genius Exteriors has skyrocketed from $2.7M to $161M in just 6 years-and we're on track to hit $1B faster than anyone in the industry. We're looking for ambitious individuals ready to grow their careers in a fast-paced, high-energy environment. What You'll Do: Connect with new clients and set inspection appointments Promote our top-rated products and services Engage customers through face-to-face presentations Sharpen your skills in weekly training sessions What We're Looking For: 18+ years old, no experience or education required Strong communication & people skills Confident, motivated, and eager to grow Flexible schedule: weekdays (11-7) & 4 weekends/month Pay & Perks: $17.25-$22/hr base ($25-$35+/hr with bonuses) $65K-$135K+ annual earning potential (no cap, not a commissions position) Bonuses, company trips (Cancun, Vegas, Bahamas), events & perks Company vehicle for fieldwork Health, dental & vision (with advancement - employees must qualify for these benefits: full time employee, earning the promotion of team lead before benefits packages can be offered) Why HGE? We're redefining remodeling-with a 97% employee satisfaction rating and 4.9 stars on Google. Here, you'll find more than just a job-you'll find A Different Experience.

aid in supervising all Customer Service functions of order entry while abiding by the procedures set forth by management Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel Actively participates in the training of all Customer Service personnel including new hires Monitors the flow of orders to and from the Customer Service Department Deletes, corrects, or re-enters patient orders as deemed necessary Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel

Benefits: Employee discounts Flexible schedule Description:Our Customer Service/ Café Assistant position will be cross-trained to work both the Front Desk area and our Courtside Café. Training will be provided for our scheduling software, POS system, and appliances in the café. Qualifications:Excellent interpersonal skills, good computer skills, enjoy working with the public. Duties::· Greeting customers· Answering telephone· Answering customer questions regarding the facility and all the programs that are run within it· Monitoring company e-mail and message services and responding to messages· Assisting management and marketing staff with e-mail and telephone sales and marketing campaigns· Setting up facility rooms and equipment· Taking and filling food and beverage orders· Preparing food using hot oil fryers and TurboChef ovens using prescribed recipes· Operating computer point-of-sale and scheduling software· Facility upkeep· Ability to work evenings and weekends (hours may increase during the facility's peak periods). Compensation: $13.50 - $14.00 per hour As the premier indoor sports facility in State College, our mission is to be a vibrant community hub where people of all ages can engage in fun, healthy activities and build lasting connections. We achieve this by offering exceptional sports programs and hosting diverse events in a state-of-the-art facility. You can count on our team to always promote fair play and opportunities for recreational and competitive sports activities. Explore our website to uncover details about our recreational leagues, competitive leagues, speed and agility classes, seasonal camps, skills training, and much more. You've just discovered your new go-to destination for honing your talents, improving your health and fitness, and connecting with your community.

Job DescriptionBenefits: Opportunity for advancement Paid time off ROLE DESCRIPTION: As a Customer Service Representative you will generate exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career as a member of our team. RESPONSIBILITIES: Establish customer relationships and follow up with customers as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions billing clarification & providing documentation. Develop insurance quotes, make sales presentations and close sales. Maintain a strong work ethic with a total commitment each and everyday. QUALIFICATIONS: Experience providing customer service or sales experience in a fast-paced environment. Excellent communication skills, written, verbal and listening. Proven track record of trustworthiness, dependability and ethical behavior. Property & casualty license. BENEFITS: Hourly pay plus commission Growth potential/Opportunity for advancement within my office Paid time off (vacation and personal/sick days) Valuable career-building experience

Patient Service Representative (PSR) Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest . LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Contact caregivers and family to schedule services Willingness to accept assignments which could include daytime, evenings, and/or weekends. Travel to patient's homes and health care facilities to provide services Train the patient and other caregivers of patient (if applicable) in the use of LifeVest Program LifeVest according to the prescribing physician's orders Measure the patient and determine correct garment size Review with patient, and have patient sign, all necessary paperwork applicable to the service. Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment Manage device and garment inventory Disclose family relationship with any potential referral source Qualifications: Have 1 year patient care experience Patient experience must be in a paid professional environment (not family caregiver) Patient experience must be documented on resume Completion of background check Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver's license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically

UPMC's Western Psychiatric Hospital is looking for a full-time Associate, Crisis Clinician to join their Altoona Crisis Services team in Altonna, PA. Our Crisis Clinician Associate is eligible for a sign on bonus! Sign on Bonus Details Full-Time: 2 years - $3500 3 years - $5000 Schedule/Shift: Orientation period will be primarily on Day and Evening Rotating Shifts. Once training is completed, this role will primarily be Evening and Night Rotating Shifts - Every Other Weekends and Some Holidays Required This role provides benefits/perks packages, free parking, overtime opportunities, opportunities to attend outreach events and trainings, & opportunities for career growth Applicants will be placed in the appropriate job title based on their experience and education or Final candidate will be placed in the appropriate job title and salary based on experience and education. or Job title and salary will be based on qualifications and career ladder requirements. Under the direction of the Crisis Clinician Supervisor, the Crisis Clinician Associate is responsible for providing clinical services to consumers experiencing a self-identified crisis. Primary responsibility is responding to crisis related situations from community professionals and persons. This includes, but is not limited to, answering questions, obtaining clinical information, scheduling outpatient evaluations, responding to telephone crisis, de-escalation, and documentation of all duties previously mentioned. Responsibilities: * Successfully participate in and complete Crisis Clinician orientation process. * Learn to manage a shift caseload safely and successfully, as assigned and coached by the Lead Clinician. * Work with crisis leadership to develop assessment, de-escalation, documentation, and motivational interviewing skills. * Learn to utilize the Electronic Medical Record to obtain relevant information and complete documentation. * Provide supportive counseling to consumers to promote stability by utilizing a person centered, strength-based model of intervention. * Work efficiently and independently in crisis setting. * Support consumer and negotiate appropriate referral services. * Consults with the Clinician II to establish disposition plans. * Advocates for Consumer admission to Crisis Residential program when appropriate. * Encourages Consumers to consider admission to Walk-In program for further support and assessment when appropriate. * Meets documentation expectations and completes all required paperwork. * Completes face to face crisis assessments. * Responds to telephone calls from consumer(s), community, and natural supports. * Manages crisis situations effectively using positive approaches. * Participate in interdisciplinary activities such as trainings and staff meetings. * Completes case reviews. * Helps to manage and support the therapeutic milieu, including safety. * Bachelor's Degree in Psychology, Counseling or Social Work. * Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience. (Preferred other fields of study include: sociology, gerontology, anthropology, criminal justice, nursing, or education) * ATTENTION: A COPY OF YOUR BACHELOR'S TRANSCRIPTS MUST BE ATTACHED FOR CONSIDERATION. * Consistent ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies. * Recovery-oriented interpersonal relations. Licensure, Certifications, and Clearances: * Cardiopulmonary Resuscitation (CPR) * Comprehensive Crisis Management (CCMC) * Driver's License * Act 31 Child Abuse Reporting with renewal * Act 33 with renewal * Act 34 with renewal * Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran