Customer service representative jobs in Tiffin, OH - 1,036 jobs
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Resorts Contact Center Agent
Cedar Point 3.9
Customer service representative job in Vermilion, OH
$14.25/hour.
Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.
Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
Ensure guest information is entered accurately.
Enter and maintain credit card details in a secure and confidential process.
Make people happy by providing memorable service that builds long-lasting relationships.
Identify the needs of the guest, clarify information, and provide solutions to their problems.
Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Some of our amazing perks and benefits:
Fosters a healthy work-life balance
Complimentary tickets for friends and family
Office incentives
Discounts on park food and merchandise
Discounts on local businesses and attractions
Employee events and gatherings
Paid training and free uniforms provided
Responsibilities:
Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
Gain skills, knowledge and experience that will benefit your future.
Qualifications:
Ability to provide exceptional customerservice with a passion to help guests from all over the world.
Excellent communication and active listening skills.
Must be able to multi-task and work in a loud, fast-paced environment.
Self-starter and ability to work efficiently with minimal supervision.
Must maintain professionalism and confidentiality.
Open availability to include working weekends, nights, and holidays.
Must have computer literacy and ability to type a minimum of 25 wpm.
Experience with general office environment.
Must be 18+ years of age.
Preferred experience in a resort, call center or an attraction setting.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
$14.3 hourly Auto-Apply 7d ago
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Customer Enrollment Associate In Office
The Whittingham Agencies
Customer service representative job in Perrysburg, OH
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 2d ago
Customer Service Advisor - Willard - Willard, OH
Wesbanco Bank Inc. 4.3
Customer service representative job in Willard, OH
Back CustomerService Advisor - Willard #23-8480 Willard, Ohio, United States Apply X Facebook LinkedIn Email Copy Location
This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Willard Banking Center.
Market Cleveland Work Hours per Week 40 Requirements
High school diploma or GED required.
Banking, cash handling, sales, and customerservice experience preferred.
Job Description
Summary:
Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. CustomerService Advisor's (CSA) are charged with providing excellent customerservice while identifying sales opportunities and performing account transactions. CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both CustomerServiceRepresentative (CSR) and sales platform support as needed. The CSA is responsible for consumer and business relationship building efforts and focusing on daily sales initiatives. From an operational standpoint, the CSA is responsible to comply with all established Bank policies, procedures, and security measures. Responsibilities include operating as a CSR and/or providing necessary additional support of the banking center's sales and operational objectives as assigned.
Essential Functions:
Excellent CustomerService
Operational and Security Proficiency
Identify referral opportunities
Relationship building
Cross-selling of Bank's products and services
Business development (inside and outside)
Essential Duties and Responsibilities:
Personally models the standards of the Bank's Mission, Vision, and Pledge.
Required to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the needs of the client.
Accepts and accurately processes all financial service transactions.
Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.
Complies and operates within security and audit procedures.
Consistently meets and exceeds defined sales goals for loans, deposits, partner referrals and profitability.
Promotes the sales culture within the banking center by demonstrating strong ability to sell and successfully promote the Bank's products and services in order to reach individual and team sales goals.
Communicates and partners effectively with branch staff and peers to promote team environment to ensure goals are met.
Continually monitors performance against the banking center goals by adjusting individual goals and initiating sales promotions as needed to meet those goals.
Executes consistent, outbound calling activities inside the banking center by utilizing customer lists. Promotes bank products consistently and makes appropriate business line referrals as defined by location goals.
Educates bank team on uncovering opportunities to help advance financial wellness of customers.
Sets priorities and follows through on the implementation of the defined sales and service activities.
Promotes company products and services in the community to assist in the continuing growth of the Bank.
Supports proper functioning of all day-to-day operations including, but not limited to: customerservice, open and close procedures, support of daily vault duties, comply to the control of cash levels, and adhere to the adequate supply of inventory, audit and compliance requirements.
Actively participates in regular sales and staff meetings.
Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems/issues.
Builds successful working relationships with internal business partners seeking constructive peer feedback when appropriate.
Demonstrates sound judgment and decision making and by following established guidelines and procedures while utilizing appropriate resources for assistance when needed.
Maintains prescribed security controls to protect self and the banking center against criminal and fraudulent operations and unnecessary risks or exposures.
Maintains a position of trust and responsibility by keeping all sensitive information and customer business confidential and in a secured location.
Contribute in a team environment to servicecustomer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
Cross trained and expected to assist with operational duties.
Other Skills and Requirements:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Must be willing to register and maintain registry with the Nationwide Mortgage Licensing System and Registry (NMLS), to comply with the S.A.F.E. Act Requirements.
Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.
Strong consumer lending skills are preferred with a solid understanding of consumer lending products.
Ability to generate new financial relationships through outbound calling, internal business development and building a loyal customer base.
Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing.
Must have strong product knowledge for the level of selling and successfully promoting bank products expected with position.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Sound mathematical and analytical skills preferred.
Must have excellent organizational skills and the ability to multi-task and to be flexible.
Ability to lift and carry up to 25 lbs.
Must be available to work all hours of operations.
Full-Time/Part-Time Full-time Area of Interest Retail Services All Locations Willard, Ohio, United States
$31k-36k yearly est. 3d ago
Electronic Funds Transfer Services Specialist
Civista Bank 3.9
Customer service representative job in Sandusky, OH
The position is set in a fast-paced, time-sensitive environment and requires good problem-solving skills, accuracy, and attention to detail. An ideal candidate would enjoy working in a positive, team-oriented workplace. Responsible for monitoring and processing all deposit related items as they relate to various system applications -1Source and Unity requests, wire transfer, ACH, and electronic funds transfer. Demonstrate Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve.
Key Accountabilities, Responsibilities and Expectations:
Daily processing of incoming and outgoing domestic and international wires.
Research and post incoming ACH return items, complete research and corrections related to customer ACH inquiries.
Processes ACH deceased returns and reclamations.
Daily reconciliation of various ACH internal and general ledger accounts
Daily research and correcting transactional errors.
All other duties as assigned and any activities that support the key accountabilities.
Requirements:
Qualifications, Knowledge and Skills:
Two years' experience in banking or financial services or other related experience.
High School Diploma or equivalent, with office administrative skills or certification.
Strong customerservice and problem-solving skills and demonstrated ability to respond to inquiries with tact, diplomacy and patience.
Exceptional organization, time management and follow-up skills. Excellent interpersonal skills and ability to communicate effectively with customers, bank employees and outside service providers.
Ability to follow detailed instructions and a wide range of procedures requiring sound judgement.
Must have proficient typing and computer skills, specifically Microsoft Word and Excel and the ability to navigate computer programs.
Possess the ability and desire to be cross-trained in many different job duties within the department.
Physical Requirements:
Work involves eye strain due to the constant use of computer screens, reading of reports and so forth.
Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
Work involves lifting and moving files of up to 15 lbs.
Work involves ability to read, hear, write, and communicate professionally both in person and via telephone, and sitting for long periods at a time.
Work involves some travel to attend meetings, training, and so forth.
EOE - Race/Sex/Disability/Veteran
This Position Description is not a complete statement of all duties and responsibilities comprising this position.
Nothing in this restricts management's right to assign or reassign duties and responsibilities to this position at any time.
Please see job description
PI281428037
Job distributed by JobTarget.
$32k-46k yearly est. 3d ago
Order Entry & Customer Account Specialist
Fremont County 4.2
Customer service representative job in Fremont, OH
Requirements
What We're Looking For
3 to 5 years of customerservice experience, preferably supporting business-to-business customers in a manufacturing or operations-driven environment
Previous experience working in an ERP system with confidence navigating orders, pricing, and customer data
Strong computer skills including Excel and Outlook
Excellent written and verbal communication skills
Highly organized, detail-oriented, and proactive in solving problems
Service-minded with a commitment to timely follow-up and accuracy
Ability to thrive in a fast-paced, collaborative environment while managing multiple priorities
Salary Description $40,000 - $45,000 per year
$40k-45k yearly 3d ago
Customer Service Representative
Cardinal Staffing Services 3.9
Customer service representative job in Northwood, OH
Cardinal Staffing Services is hiring for a CustomerServiceRepresentative in Northwood, OH. This onsite role is with an established industrial metal and plastic sales company that is actively expanding its team. Cardinal Staffing Services, is invested in their team members! All employees are offered competitive compensation ($20/hour) as well as a benefits package including health insurance (medical, dental, and vision).
Available Shifts: 11:00 am - 8:00 pm Monday thru Friday
Position Responsibilities:
Assisting customer in using our website to place orders or find pricing information
Answering questions regarding order status, delivery, or questions about materials we offer
Answering phone and fax inquiries for quotes
Managing 3-4 online chats with customers
Entering orders using our internal entry system
Successful transfer of larger-volume orders and inquiries to appropriate sales hubs within our parent organization
Resolving customer requests, questions, and complaints - frequently requiring analysis of situations to determine the best use of resources
Requirements and Qualifications:
2-5 years of customerservice and management experience
Proficient in Microsoft Office applications
Retail experience preferred
Ability to work independently with minimal supervision
Strong attention to detail and organizational skills
Excellent written and verbal communication skills
Proactive, solutions-oriented mindset with strong problem-solving abilities
About Cardinal StaffingAt Cardinal Staffing, a Surestaff Company, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest.We understand that finding the right job is about more than just a paycheck - it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you'll enjoy when you partner with us:
Access to a wide range of job opportunities
Competitive pay
Health and Wellness Programs (including EAP)
Medical benefits including medical, vision, dental, and prescriptions
Electronic weekly pay
Employee Advocacy & Personalized Job Support
Cardinal Staffing also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Cardinal Staffing is an equal opportunity employer.
Notice Regarding the Use of Artificial Intelligence in Employment DecisionsIn accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes. This may include recruitment, screening, hiring, promotion, or other employment?related evaluations.AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision?making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation.
Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Cardinal Staffing is the place for you. Let's get started today!
#IND1
$20 hourly 16d ago
Customer Service Representative (Part-Time)
Dayton Freight 4.6
Customer service representative job in Perrysburg, OH
Shift Available: 10:00 AM - 4:00 PM CustomerServiceRepresentatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
Responsibilities
* Assist the Service Center Manager
* Take and deliver messages for the Service Center Manager and Account Managers
* Provide assistance to Drivers
* Prepare bills of lading and delivery receipts
* Maintain excellent communication with external and internal customers as well as interline companies
May be asked to assist with:
* Payroll
* Data entry
* Freight reports
* Driver collect reports
* Billing and filling
Qualifications
* Skillful in Microsoft Office Programs
* Excellent keyboarding skills
* Has worked in a fast paced environment and has excellent attention to detail
* Experience with handling a high volume of phone calls
* Exceptional communication and customerservice skills
Benefits
* Stable and growing organization
* Competitive weekly pay
* Quick advancement
* Customized training program
* Professional, positive and people-centered work environment
* Modern facilities
$34k-39k yearly est. Auto-Apply 60d+ ago
Entry Level - Customer Serivce
Horizon Specialized Marketing
Customer service representative job in Bowling Green, OH
Our mission is to build connections between our clients and their potential customers by creating a standard of excellence and providing top notch service, while fostering our team's growth through a rewarding and progressive environment.
At Horizon Specialized Marketing we have developed many successful marketing campaigns that can reach your ideal customers where it matters most. Horizon Specialized Marketing works hand in hand with some of the biggest retailers in the world to offer their customers a unique shopping experience that can not only help educate the customer but also give each customer the right information to help make the best decision for them or their family. These campaigns happen in-store and can dramatically increase sales for our clients products or services.
***********************************
Job Description
Horizon Specialized Marketing
is one of the fastest growing marketing firms in
Findlay, Ohio.
We are looking for someone ambitious, great with people and someone who wants to have an uncapped earning potential.
An entry level marketing representative presents our client products via
in-store presentations. Our ideal candidate should be great with people,
ambitious to grow and be able to thrive in a fast-paced, team-oriented
culture.
What does an Entry Level Marketing Rep do?
Collaborates each morning in strategy and meetings
Has direct communication face to face with customers
Lead and build a marketing team
Conducts face to face presentations (full paid training provided)
Trains and develops others in leadership
Has opportunity to manage a territory
Contributes to growth planning and market expansion
Why work with Indy Marketing?
We represent Fortune 100 clients in some of the largest retailers in the world
Our culture is energetic and positive, the ideal team environment
Travel opportunities
Bonuses for top marketing representatives
Networking and mentor-ship from top representative and managers
Quick advancement with no seniority into leadership roles
Clear promotion structure from entry level into management
Qualifications
What are we looking for?
We have a Top Marketing team and are looking for like-minded people.
An awesome positive attitude and strong work ethic
Desire to lead and mentor a team
Ability to communicate effectively
Have a great student mentality within training process
Seek rapid growth (both personally and professionally)
Solution-oriented attitude and desire to exceed daily goals
Most of all, a team player
We are looking to select candidates and set up interviews immediately
Additional Information
All your information will be kept confidential according to EEO guidelines.
***********************************
$53k-120k yearly est. 3d ago
GEB CUSTOMER SERVICE REP - 90246807 - Toledo
Amtrak 4.8
Customer service representative job in Toledo, OH
> Employees Apply Here" onclick="window.location.href = '****************************** InternalUser=true&locale=en_US/';"/> GEB CUSTOMERSERVICE REP - 90246807 - Toledo Company: Amtrak Your success is a train ride away! As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
This Position is responsible for providing our passengers with superior customerservice from behind the ticket counter or on the station floor or platform.
Essential Functions
* The incumbent will be responsible for greeting, servicing and general comfort of each passenger.
* Provide assistance to customers with special needs, assist passengers with luggage, and boarding trains.
* Make ticket reports promptly, properly safeguard company funds properly, and prepare related reports.
* Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines. Keep all information racks filled as needed.
* Perform miscellaneous clerical duties related to the station.
* Dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation.
* Ensure all passenger train boarding(s) are timely. Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms.
* Required to perform janitorial duties.
* Handle checked baggage, package express and company materials in the station and on/off train.
Minimum Qualifications
* Proficient with baggage & express operation and be able to quote rates & information.
* Able to lift items that weigh up to 50lbs.
* Able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor).
* Must have a High School Diploma or GED.
* Valid Driver's License required
Preferred Qualifications
* Must be skilled in the processing of all types of Amtrak tickets, and a thorough understanding of tariffs to properly price tickets.
* Qualified with the operation of Arrow, RailRes/Stars and QuikTrak. Position will be governed by all Corporate, Company, and station policies.
* Familiar with the operation of the Passenger Information Display System.
Communications and Interpersonal Skills
* Must have excellent written and oral communication skills.
* The ability to maintain a positive, good-natured attitude is essential.
* Comfortable with interacting with customers, speaking on a public address system, and using Amtrak computer systems
The hourly range is $29.29 - $39.05 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefit package that includes health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.
Requisition ID:165753
Posting Location(s):Ohio
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
> Employees Apply Here" onclick="window.location.href = '****************************** InternalUser=true&locale=en_US/';"/>
$29.3-39.1 hourly 7d ago
Customer Support Representative
Apidel Technologies 4.1
Customer service representative job in Toledo, OH
Hybrid Schedule. Onsite Tuesday, Wednesday and Thursday. Remote Monday and Friday. Must be open to work M-F: 9am-6pm 8am-5pm or 7am-4pm Interview: In person interview Ideal candidate (Manager comments): Able to multitask Professional on the phone
Able to limit distractions
Previous customerservice experience (phone or in person)
Good computer skills
PURPOSE OF THE JOB
The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers and Corning. This position engages and collaborates with external customers and internal partners to make Corning the supplier of choice. The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors. This role is part of Customer Operations within the Supply Chain Team.
JOB RESPONSIBILITIES
Service our Customers
Deliver consistent service to our customers
Maximize every opportunity to sell to the customer
Take proactive actions to meet customer needs and concerns creating win/win solutions
Enter orders accurately
Develop close relationships with our customers and understand what it takes to ensure their success
Develop customer trust by consistently following through on actions and operating with integrity
Leverage relationships to obtain outside-in market insights
Leverage product training opportunities
Operate in a Waste Free Environment
Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment
Identify and take action to eliminate non-value added activities within day to day operations
Identify opportunities for, develop, maintain and execute Standard Work
Understand and promote the use of customer tools and technology
Live the Safety stand, adhere to the safety responsibilities
Implement a personal safety action plan and review with leader
Adhere to the Corning safety policies at all times
JOB REQUIREMENTS
MINIMUM QUALIFICATIONS:
High school degree, Associates or Bachelors degree preferred
EXPERIENCE:
SAP experience desired
Previous experience in an ever-changing, fast-paced customerservice environment
Previous experience creating solutions in the best interest of the company and the customer
KNOWLEDGE, SKILLS & ABILITIES:
Fluency in Microsoft Applications (Word, Excel, Outlook)
Knowledge of building materials industry preferred
Supply Chain knowledge
Strong oral & written communication and listening skills
Supportive and adaptive to a change management initiatives
$30k-37k yearly est. 13d ago
Customer Service Representative
Blackhawk Industrial Operating Co 4.1
Customer service representative job in Toledo, OH
Job Description
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The CustomerServiceRepresentative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The CustomerServiceRepresentative communicates and coordinates with suppliers and Account Managers, while providing quality customerservice.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors
Responsible for promoting culture of safety
Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
Analyze and assess customer needs completely and accurately with efficiency.
Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders.
Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.
Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
Develop a detailed working knowledge of BlackHawk policies, procedures and practices.
Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers' systems/websites and usage of those systems.
Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems.
Perform other duties as assigned
QUALIFICATIONS:
Excellent written and verbal communications skills utilizing phone, email and instant message.
Excellent critical thinking skills to analyze and solve problems.
Diligent and detail oriented.
Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
Experience in industrial field, B2B sales and customerservice.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibility.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent required.
Minimum 1 year previous experience in customerservice or inside sales preferred.
Experience in cutting tools, abrasives and MRO areas preferred.
Experience with Microsoft office suite required.
CERTIFICATES, LICENSES, REGISTRATIONS:
None required
WORK ENVIRONMENT:
Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
PPE REQUIRED:
Wrist rest for keyboard and mouse pad
BENEFITS:
Health Insurance BCBS of OK HDHP
HSA with Employer match (must meet criteria)
Dental and Vision Insurance
401K Plan and Company Match
FSA (Full FSA, Limited FSA, and Dependent FSA)
Company paid Long Term and Short-Term Disability
Company paid basic Life Insurance and AD&D/
Supplemental life and AD&D/Dependent life
Ancillary Critical Illness Insurance (Wellness Rider Included)
Ancillary Accident Insurance (Wellness Rider Included)
Ancillary Hospital Indemnity
Employee Assistance Program (EAP) - Includes concierge services and travel assistance.
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement - after 1 year of employment
*BlackHawk Industrial is an Equal Opportunity Employer
**As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
$28k-35k yearly est. 4d ago
Office & Customer Service Administrator
Fastsigns 4.1
Customer service representative job in Toledo, OH
Responsive recruiter Replies within 24 hours Benefits:
Bonus based on performance
Opportunity for advancement
Paid time off
401(k)
Toledo We're not your average sign shop, we're in the top 20% of all FASTSIGNS franchises with a mission to light up skylines and help brands shine. We're looking for a proactive, resourceful Office & CustomerService Administrator to be the face (and heartbeat) of our front office.
If you thrive in a fast-paced, creative environment where no two days are alike, and you're ready to make an impact from day one, we'd love to meet you.
What You'll Do
You'll be the first person customers see and hear and the one who keeps communication flowing and operations running smoothly.
Key responsibilities include:
Customer & Sales Support
Greet and assist walk-in customers with professionalism and warmth
Answer and route inbound calls and inquiries to the appropriate sales team
Qualify new leads using our process and ensure smooth hand-offs to Business Development
Confirm installation appointments and coordinate details with clients and installers
Administrative & Financial Support
Enter vendor invoices into QuickBooks Online accurately and on schedule
Handle accounts receivable: make outbound calls, send statements, and escalate overdue accounts as needed
Assist with daily deposits, collections tracking, and reporting
Maintain organized files (digital and physical) for jobs, vendors, and accounting records
Office Operations
Manage supplies, mail, and vendor coordination
Keep reception area and conference space organized and client-ready
Support the Leadership Team with administrative projects
Participate in weekly team meetings and contribute to process improvement
What We're Looking For
3-5 years of administrative or customerservice experience (ideally at the same company - we value stability)
Strong working knowledge of Google Workspace (Docs, Sheets, Calendar, Drive)
Proficient with QuickBooks Online or similar accounting software
Comfortable qualifying leads, managing multiple priorities, and working across departments
Excellent communication and organizational skills
A proactive problem solver who takes initiative and doesn't wait to be told what's next
Professional, friendly, and confident on the phone and in person
Compensation & Benefits
Base pay: $47,000-$55,000 annually (≈ $23-$27/hr), depending on experience
Bonus eligibility: Monthly team bonus opportunity based on company sales performance
PTO: Available after 90 days
Simple IRA: Eligible after 1 year with 3% employer match
Career growth: Room to grow as we scale
Culture: Collaborative, creative, and fast-moving , where our core values of teamwork, creativity, impact, challenge and growth drive everything we do
You'll Love Working Here If You...
Enjoy being a go-to problem solver who keeps things moving
Like variety, from customer interaction to financial admin
Take pride in organization, communication, and a job well done
Want to be part of a growing business that values your ideas and initiative
Compensation: $47,000.00 - $55,000.00 per year
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$47k-55k yearly Auto-Apply 60d+ ago
Part-time Customer Relations Specialist
Suburban Propane 4.5
Customer service representative job in Findlay, OH
We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customerservice, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records.
Responsibilities
• Handle a high volume of incoming calls ensuring customerservice quality, efficiency, and accuracy at all times
• Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
• Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
• Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
• Effectively manage customer account data which includes setting up new accounts and maintaining related data
**This is a part-time position offering approximately 29 hours per week.**
Why join the Suburban Propane team? We value you as a part-time team member and will provide you with competitive pay and annual incentive potential, 401(k) Retirement Savings & Investment Plan with Company Match, paid time off including holidays, and generous employee discounts on products and services.
For eligibility and a full list of our benefit offerings please visit ****************************************** .
Qualifications
• Minimum of 3 years of experience in a customerservice role
• Minimum of a High School diploma or GED preferred
• Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
• Ability to multi-task and prioritize assignments in a team environment
Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customerservice business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1)
Suburban Commitment
- showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customerservice; (2)
SuburbanCares
- highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3)
Go Green with Suburban Propane
- promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit ************************
It's an amazing time to become a part of our team as we expand our national footprint and
make strides toward a sustainable, clean energy future!
Applications will be accepted until the position is filled.
As part of our pre-employment hiring process, background checks and drug screens are performed.
For more information about our hiring process, please visit: ****************************************************
At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual's age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance.
In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia's Fair Criminal Record Screening Standards Ordinance here:
*************************************************************
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$28k-35k yearly est. Auto-Apply 52d ago
Manufacturing Services Specialist - SDKY
U S Tsubaki Power Transmission 4.2
Customer service representative job in Sandusky, OH
The TSUBAKI name is synonymous with excellence in quality, dependability and customerservice. U.S. Tsubaki is a leading manufacturer and supplier of power transmission and motion control products. As a part of a vast, international network of corporate and industrial resources, Tsubaki offers its customers the finest state-of-the-art products available in the world and we strive to be the “Best Value” supplier in the industry.
Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description - other tasks may be assigned and expected to be performed.
Assures production processes have the necessary tooling and machine coding to execute production efficiently
Creates and/or modifies programs for CNC based equipment
Selects and procures perishable and durable tools for processes as assigned by supervisor
Designs, recommends, and implements new tooling and machine modifications as needed to achieve customer specifications, equipment capacity, product design requirements, and productivity improvements
Studies specifications, engineering drawings, tool orders, and shop data and confers with engineering and shop personnel to resolve design problems related to material characteristics, dimensional tolerances, service requirements, manufacturing procedures, cost effectiveness and quality standards
Knowledgeable of all departmental processes: CAD, Solid Edge, Gibbs-CAM, Esprit, Mechanical Press Tool design, Tool Room equipment, methods; assists or advises personnel; analyzes, troubleshoots
Applies algebraic and geometric formulas and standard tool engineering data to develop tool configuration.
Assists design engineering and others with manufacturing techniques or limitations or improvements
Assists maintenance in diagnosing machinery
Inspects products to design prints to verify conformance
Provides training to production personnel as necessary, creates supporting documentation
Assists in set-ups as needed to gain accurate and stable process
Assists/directs personnel to aid in methods or achievement of design tolerances
Recognizes poor performing tools, makes recommendations, corrections
Creates memos, drawings, reports, or other correspondence to communicate technical information, etc.
Analyzes, troubleshoots; makes decisions to achieve best possible outcome
Communicates and involves personnel internal or external to department for training, quality issues, etc.
Champions continuous improvement plans and projects
Works with corrective action process through proper investigation and follow up
Investigates and recommends capital equipment as needed
Implements capital projects as assigned
Other tasks, functions and projects as assigned
Requirements
Associates degree in Engineering or related field or equivalent work experience preferred
5 years or more of tooling design and machining experience
Exhibits required in-depth job knowledge and skills
Able to solve problems and determine a course of action
Troubleshoots and anticipates problems
Able to influence others outside the work group and at various levels of the corporation
Can prioritize the work and coordinate with others
Fosters a team environment
Supports complex internal and external customers' needs/requests
Demonstrates initiative and exhibits a sense of urgency to get the job done
Understands, responds and supports fostering good customer/supplier relationships
Proficiency in CAD, Solid Edge, Gibbs-CAM, Esprit, QAD, Solid Edge, QEMS program such as IQS/Trubox, as well as general computer software such as Word, Excel, Teams, Power Point and file management.
U.S. Tsubaki offers a competitive compensation package, including health benefits effective on date of hire, generous 401(k) match and profit sharing, education reimbursement, and annual bonus potential.
Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability
PM21
$45k-75k yearly est. 15d ago
Customer Service Representative
Style Crest Enterprises Inc. 4.4
Customer service representative job in Fremont, OH
Style Crest is seeking a motivated and customer-focused CustomerServiceRepresentative to join our dynamic sales team in Fremont, Ohio. This role is responsible for supporting customers with their business needs, managing incoming and outgoing sales communications, processing orders, and contributing to overall business growth through excellent service and effective product recommendations. The ideal candidate will be proactive, detail-oriented, and possess strong communication skills to effectively manage assigned customer accounts and build long-term relationships.
Why Join Us?
At our Style Crest, we believe in fostering a culture of growth, innovation, and partnership. We offer a collaborative work environment, competitive compensation, and opportunities for professional growth. Style Crest has a 50-year tradition of growth and innovation in the building products industry. Our organization has a commitment to the manufactured housing industry and the residential exterior market with an extensive product offering and a dedicated service platform that customers count on to support the success of their businesses.
Responsibilities
Initiates outgoing communication to customers to sell designated products and inform customers of route cut-off information on a day-to-day basis in support of our sales programs and goals.
Receives incoming telephone/ email inquiries from existing customers.
Informs customers of new products, programs and services and attempts to up sell or recommend substitutes.
Listens to customer requests or complaints. Institutes the proper procedure to resolve these issues or to fulfill the customer requests.
Maintains customer records and coordinates generated activity within the sales center. Accurately maintains sales reports, records and logs to ensure prompt and efficient handling of business.
Communicates efforts with credit department to ensure that all orders are cleared and released.
Develops and maintains positive relationships with internal and external customers.
Ability to key verbal/faxed orders.
Reviews OS and open orders to ensure timely fulfillment.
Works within established pricing guidelines.
Communicates back orders to the customer.
Works with Territory Sales Managers to maintain and grow existing business and informs sales of prospects/ sales leads.
Communicates competitive information and product forecasting when applicable.
Completes New Product Request forms when needed.
Accurately answers customers questions regarding products & warranty.
Other duties as assigned,
Requirements
High School Diploma/GED required; Associate's or Bachelor's Degree preferred.
Previous customerservice, inside sales, or related experience preferred, ideally in the building product industry.
Strong communication, problem-solving, and customerservice skills.
Detail-oriented with the ability to multi-task and manage time effectively.
Proficient in data entry with high accuracy and speed.
Comfortable learning new systems and products quickly; AS400 and MS Office experience preferred. Epicor, Prophet21 experience is a plus.
Professional demeanor with the ability to sell over the phone and work well in a team environment.
Benefits
Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Vacation and Personal Time
Short Term & Long Term Disability
401K with Company Match
Paid holidays
Style Crest is committed to providing equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. We ensure fair treatment in all aspects of employment, including recruitment, hiring, training, promotion, and compensation. Our commitment to diversity and inclusion fosters a workplace where every individual is valued and respected.
$34k-40k yearly est. Auto-Apply 3d ago
CUSTOMER RELATION SPECIALIST
Big Sandy Superstore 4.0
Customer service representative job in Marion, OH
Job DescriptionBenefits:
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Stock options plan
Vision insurance
Wellness resources
Customer Relation Specialist
Retail CustomerService Office Duties
Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!
Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customerservice jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.
We have a great benefits package consisting of:
Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
Dental Insurance - Affordable dental insurance with NO waiting period.
Vision Insurance - Quality vision coverage for very little cost.
Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
401K Plan - All administrative fees are paid by the company.
ESOP - Employee Stock Ownership Program
Paid Time Off - Competitive paid time off policies.
Employee Discount - Generous employee discount on ALL merchandise.
As a Customer Relations Specialist you will:
Verifies all information related to orders is accurate; identifies and corrects discrepancies.
Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
Provides customerservice support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
Completes and processes credit applications, payments and financing paperwork.
Communicates with internal and external personnel in a professional and timely manner.
Maintains accurate files and processes in order to maximize productivity.
Performs clerical support for store staff as needed.
Other duties as assigned.
Qualities and skills we are looking for:
Excellent verbal and written communication, and listening skills
Basic reading and comprehension skills.
Basic numerical reasoning skills.
Ability to complete paperwork in an accurate, neat and efficient manner.
Demonstrated knowledge of software, including Microsoft Office
Excellent organizational skills
Outstanding customerservice skills
Physical Demands:
Ability to sit, stand, bend, stoop, and reach regularly
Education and Experience:
High school diploma or equivalent combination of education and experience
Previous clerical experience preferred
Position Type
Full-Time/Regular
#BSSALES
$25k-36k yearly est. 6d ago
Customer Specialist - Richwood
Richwood Bank 3.9
Customer service representative job in Richwood, OH
Customer Specialist
At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive.
Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank - as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members.
The Customer Specialist position is a front-line position providing customerservice to bank clients both in the branch and at the drive thru. This position will conduct the full spectrum of banking service, from evaluating what Richwood Bank account a customer would fit best in, to how to open it and transact funds.
Richwood Bank prides itself on unique company culture and all team members should be active and engaged participants.
Richwood Bank has a comprehensive benefits package for full time employees including but not limited to, medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short-term disability. Full-time and part-time employees have access to a 401(k) plan, an enhanced Wellness program, tuition reimbursement and tons of professional development opportunities!
Essential Functions
Greet customers
Facilitate all transactions for customers across all financial account types and requests
Open accounts and teach customers how to gain the most potential from them
Assist new customers in transferring all funds over seamlessly through our switch program
Maintain an accurate balance of cash drawers daily
Demonstrate knowledge of all accounts, products and services offered
Support customers with all account and service needs
Be willing to help customers with additional benefits such as notary, faxing and check orders
Stay current on rates for CDs, savings IRAs and interest bearing checking
Listen to customer needs and recommend the best solutions to help them succeed
Assist team with miscellaneous office support such as inventory of supplies and cookie Friday preparations
Scan proof - scanning all transactions daily into the computer
Demonstrate drive thru knowledge - speaker, transaction drawers/tube
Perform other tasks assigned by Branch Manager
Skills and Abilities
Excellent customerservice skills
The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss and fraud.
Mathematical skills
In-depth knowledge of our bank products and services
Work well under pressure and in a fast paced environment
Ability to identify opportunity to educate customers of more products and services that may fit their needs (cross promotion)
Strong communication skills
High degree of accuracy
Detailed and organized
Maintain confidentiality at all times
Maintain a positive can-do attitude towards your team and customers
Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act
Punctual
Driven to succeed and open minded to learn more about new technology within our industry
Accurate typing skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail
Education
High School Diploma or GED required, college preferred
Two years of customerservice experience required
Cash handling experience preferred
Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$26k-32k yearly est. 7d ago
Engagement Specialist
Team Recovery Ohio LLC
Customer service representative job in Toledo, OH
Job Description
About Team Recovery: Team Recovery is an addiction treatment center dedicated to supporting individuals affected by substance use and mental health disorders. We offer a full continuum of care, including inpatient detox, residential treatment, outpatient services, and recovery housing, designed to meet people where they are in their recovery journey. Our team is made up of professionals, many with lived experience, who understand the challenges of addiction and the power of connection. With a mission to improve lives and a vision to redefine treatment, we're committed to creating lasting change in the communities we serve. Team Recovery is more than a treatment center. We're a new approach to an old problem.
Job Summary: The Engagement Specialist plays a vital role in supporting client engagement, retention, and success in outpatient substance use disorder (SUD) treatment. This position serves as a consistent point of contact for clients, helping them navigate early recovery, overcome barriers to participation, and connect with essential services that support long-term wellness.
Core Responsibilities:
Build trusting, supportive relationships with clients to promote consistent engagement/participation in treatment
Identify and address barriers to engagement
Coordinate appointments and follow up with care to ensure continuity of care.
Collaboration with therapists, medical providers, peer support, group facilitators, and external agencies to ensure integrated, wraparound support.
Conduct assessments to determine the needs of clients seeking behavioral health and addiction recovery services.
Develop individualized treatment plans in collaboration with clients, healthcare providers, and other stakeholders.
Coordinate care and services provided to clients, including therapy, medication management, and group therapy.
Monitor and evaluate clients' progress towards treatment goals and make adjustments to the treatment plan as needed.
Maintain accurate and up-to-date documentation of client interactions, treatment plans, and progress reports.
Collaborate with a multidisciplinary team of healthcare professionals, including clinical and medical teams.
Stay informed about current trends and best practices in behavioral health and addiction recovery services.
Maintain productivity requirement assigned by clinical leadership.
Other duties as assigned by clinical leadership.
Education Requirements: High School Diploma or GED
License Requirements:
CDCA license and QMHS III required.
CPR certification required, will train upon hire.
Must have a valid driver's license, acceptable driving record, be 21 years or older, and be deemed insurable through Team Recovery's insurance carrier.
Experience Requirements:
3+ years of experience in addiction recovery or behavioral health settings, with a strong understanding of case management and community resource connections preferred.
Why You'll Love Working with Us: We believe in taking care of our team, both in and out of the workplace. Full-time employees (30+ hours/week) enjoy a comprehensive benefits offering, including:
Competitive Pay + 401(k) with Employer Match - Plan for your future with confidence.
Generous Paid Time Off - We value work-life balance and encourage time to recharge.
Tuition Reimbursement - Invest in your growth with support for ongoing education.
Comprehensive Medical, Dental & Vision Insurance - Your health and well-being matter.
Employee Assistance Program - Get confidential support when you need it most.
Ability to pass a pre-employment background check and drug screen required.
$28k-47k yearly est. 30d ago
Customer Experience Specialist I
Kalmbach Feeds 3.5
Customer service representative job in Upper Sandusky, OH
About the Role: In addition to great pay and a complete benefits package, we want you to enjoy paid vacation time at our company condo in sunny, Fort Myers, FL. The Kalmbach Feeds CustomerService team requires an extremely perceptive person, who is capable of relating to individuals at all levels. As unique situations present themselves, the successful candidate must be sensitive to customer needs, corporate goals, team member goodwill, and the public image.
* You are happy to work 8:30am - 5:00pm and an expectation of one Saturday every month, 8:00am - 12:00pm
* You have a minimum of 1 year customerservice, sales, administrative or related experience
* You are a dependable self-starter with the ability to work independently without constant direction or supervision
* You will answer customer calls, process sales and purchase orders, employ accurate data entry, and coordinate activities with internal/external customers
* You're willing to commute to our corporate office located in Upper Sandusky, OH
Who you are:
* Possess high energy level and the drive required to proactively execute CustomerService duties within a dynamic business environment
* Exhibit a strong analytical thinking ability
* Demonstrate exemplary verbal and written communication skills
* Thrive in fast pace, ever-changing environment
* Acquire a strong attention to detail and is well organized
* Proficient in Windows based software programs.
About the Team:
At Kalmbach Feeds, our CustomerService team goes above and beyond to provide professional, knowledgeable, efficient, and honest service all while being respectful and building customer relationships. We understand the importance of keeping customers happy and strive to do this all while having fun and being positive! Our team believes in the value of the Golden Rule and insures each interaction with a customer leaves them feeling appreciated. This department determines the reputation of our company and continues to incorporate our company's mission.
About the Company:
Kalmbach Feeds offers the highest quality nutritional products for livestock, poultry, and companion animals. The company was founded in 1963 by Milton and Ruth Kalmbach with a vision to develop the finest products, providing customers with the best possible nutritional value. The Kalmbach family's traditional core values have served as the compass for consistent success for over five decades, and the company has become the regional leader within the animal nutrition industry.
Kalmbach Feeds enjoys an excellent reputation for quality and integrity within the animal nutrition industry and is comprised of smart self-starters who are driven to serve customers. Our experienced, talented team utilizes cutting-edge technology and proprietary processes to deliver safe, innovative products. Our stringent ingredient testing, computer automated systems, patented technologies, dedicated manufacturing facilities, and in-house nutrition specialists guarantee it.
Additional information regarding our exciting company can be found at ********************** as well as by viewing the video at https://**********************join-our-team.
What you will enjoy:
* Medical, Dental, and Life Insurance plans
* Competitive compensation
* 401K with company match
* 3 weeks paid time off in first year
* Short-term and Long-term Disability
* Medical Reimbursement Plan
* Access to company condo in Fort Myers, FL
Kalmbach Feeds is an Equal Opportunity Employer. Each applicant for employment is considered solely based on job qualifications, without regard to race, color, religion, sex, age, disability, national origin, veteran status, or any other classification protected by law.
The information in your resume and application, including employment history, educational history and references, are subject to verification.
Pre-employment drug screen (hair and urine), physical, and criminal background check required Only qualified candidates will be contacted.
$28k-37k yearly est. 16d ago
Patient Support Call Center - Part-Time
Bridgeview Eye Partners 4.6
Customer service representative job in Maumee, OH
The Scheduling Coordinator is responsible for providing exceptional customerservice through patient communication management and patient education and sales. This individual is responsible for practice success through schedule management and optimization.
NO LATE NIGHTS OR WEEKENDS!!!! PAID HOLIDAYS OFF (after 60 days)!!!!
ESSENTIAL RESPONSIBILITES:
Ensures Quality of Care and Exceptional CustomerService through:
Patient Communication Management
Greet patients in a friendly, professional manner using proper telephone etiquette
Follow up on missed and cancelled appointments
Triage patient's needs to schedule appropriately
Patient Education
Provide patient education on the purpose and expectations and expectations of their appointment
Make patients aware of insurance eligibility
Ensures Practice Success throughout each patient encounter through:
Appointment capture
Effective schedule management and optimization
Data Collection and Accuracy:
Collecting and entering thorough demographic data and verify its accuracy.
This is a call center - medical environment
EDUCATION AND/OR EXPERIENCE:
High school graduate, or equivalent
Previous medical office experience is preferred
COMPETENCIES:
Polite, professional, and courteous.
A focus on the provision of quality care and service excellence.
Proficient in EHR, including proven competency in accuracy of data entry.
Proficient with optometric medical terminology.
Recognition of the exam process and the ability to record exam details.
Ability to effectively communicate in person, by phone, and in writing.
Superior organizational skills and attention to detail.
Dependable and self-motivated.
Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast-paced environment
ENVIRONMENT AND PHYSICAL DEMANDS:
Physical Activity: Talking, Hearing.
Physical requirements: Sedentary work. Involves sitting most of the time.
The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
PERSONAL DEVELOPMENT:
Staff members are required to meet training expectations within the initial 90-day probationary period.
Obtaining certification through in optometric certification program is encouraged. BVEP will aid all employees eligible for the Employee Career Development Program.
$34k-41k yearly est. 20d ago
Learn more about customer service representative jobs
How much does a customer service representative earn in Tiffin, OH?
The average customer service representative in Tiffin, OH earns between $24,000 and $40,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.
Average customer service representative salary in Tiffin, OH
$31,000
What are the biggest employers of Customer Service Representatives in Tiffin, OH?
The biggest employers of Customer Service Representatives in Tiffin, OH are: