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Commercial Lines Customer Service Agent
The Dehayes Group
Customer service representative job in Fort Wayne, IN
About Us
The DeHayes Group was founded in 1982 as a commercial property and casualty insurance agency with three employees. Organic growth, acquisitions and development of new product lines enabled The DeHayes Group to become the largest locally owned insurance agency in Northeast Indiana. We are pleased to offer commercial property and casualty, group benefits, personal lines, senior benefits, wellness and financial services. The DeHayes Group represents more than 40 insurance carriers, insures over 1,300 business and 1,800 households and is responsible for the health insurance needs of more than 19,000 lives.
Our mission is exceeding expectations beyond insurance. The DeHayes Group proactively delivers the outstanding service and expertise that our clients have come to expect and appreciate for over 30 years. We do this by developing a deep relationship with our clients. This is what guides us to provide you with a tailored solution for your business and personal needs, whether it be property and casualty insurance, employee benefits, personal insurance or financial services.
Commercial Lines CustomerService Agent (CSA)
Primary Role:
The Commercial Lines CustomerService Agent (CSA) is responsible for the day-to-day servicing and maintenance of assigned commercial insurance accounts. This role supports both new business and renewals while delivering a high level of client service and satisfaction.
Key Responsibilities:
Market and place commercial lines new business and renewal accounts.
Maintain and service assigned accounts, ensuring accuracy and timeliness.
Update insurance applications and gather underwriting information, including loss runs.
Prepare and issue proposals, binders, auto ID cards, and renewal certificates.
Process policy endorsements and service requests received via phone, email, or fax in accordance with agency procedures.
Serve as a reliable point of contact for clients, addressing questions and ensuring a positive service experience.
Qualifications:
Active Indiana Property & Casualty license required
Minimum of 5 years of commercial insurance brokerage or equivalent experience
Extensive knowledge of all lines of commercial insurance, including sophisticated and less common coverages, especially those products represented through the agency
Experience with real estate and contracting accounts is highly preferred
Solid understanding of brokerage operations, including claims handling, commercial lines rating, agency management systems, and applicable insurance laws and regulations
Proven ability to work effectively in an electronic environment; Applied Epic experience preferred but not required; Proficiency with Microsoft Office Suite, document management systems, carrier platforms, and phone systems
Excellent time management, organizational and verbal and written communication skills
High level of self-motivation and ability to work independently
Strong attention to detail and accuracy
Strong mathematical aptitude preferred
Hours: Monday - Friday, 8:00am to 4:30pm
Office Location: 11118 Coldwater Road, Fort Wayne, IN 46845
Benefits:
Competitive Compensation
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
$23k-30k yearly est. 3d ago
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Customer Service Representative | Freight Brokerage
Circle Logistics, Inc.
Customer service representative job in Fort Wayne, IN
Ready to Drive Your Career Forward? At Circle Logistics, we're not just offering a job; we're inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team!
Why Circle Logistics? We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive
and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.
Who We Are: Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we've evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps!
What We're Looking For:
We're looking for motivated, goal-oriented, self-starters who are:
Professionals who want to launch their career in a new industry
Detail-oriented and organized
Strong communicators - both written and verbal
Comfortable in a fast-paced, team-oriented environment
Ready to make an impact and grow a career
If you're someone with grit, determination, and a desire to win, you'll fit right in at Circle.
Overview:
As a CustomerServiceRepresentative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.
Responsibilities:
Enter new load orders into our proprietary web-based software
Initiate “check calls” to track and trace drivers on all pickups and deliveries
Communicate internally with drivers to ensure accurate documentation
Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
Maintain and collect proper paperwork for each shipment
Work cooperatively with Sales and Dispatch to provide solutions for customers' needs and resolve issues
Maintain an outbound call volume of 100 calls per day
No logistics experience? No problem! You'll receive hands-on training from day one and all the tools you need to grow.
Skills/Abilities:
Must have strong attention to detail
Ability to prioritize, balance, and organize information while completing multiple tasks.
Above-average proficiency in Google Drive and Microsoft Suite
Excellent written and verbal communication skills
Excellent teamwork skills
Education and Experience:
High school diploma or equivalent required
Associate's degree preferred
Call center experience is a bonus
Benefits:
Full-time: 40 hours per week
Room for advancement in a fast-growing company that promotes from within
Paid holidays and paid time off
Health, vision, and dental insurance benefits
401(k) Plan
Ready to steer your career in a forward-thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, we'll keep the world moving!
$27k-36k yearly est. 3d ago
Call Center Rep - In Office
The Whittingham Agencies
Customer service representative job in Winamac, IN
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 7d ago
Customer Support Representative (CSR) - Aerospace
Masterbiltorporated
Customer service representative job in South Bend, IN
Full-time Description
Masterbilt Inc. is a leader in precision manufacturing, renowned for our innovative approach and unwavering commitment to excellence. Since our founding, we have continuously pushed the boundaries of CNC machining, providing cutting-edge solutions to a wide range of industries. Our world-class facilities and dedicated team ensure that each project meets the highest standards of quality, precision, and customer satisfaction.
Position Overview:
As a Customer Support Representative (CSR) at Masterbilt Inc., you will play a pivotal role in managing customer relationships, overseeing order processing, and ensuring that contracts are administered with exceptional service. You will be the primary point of contact for assigned external customers, handling complex issues, and contributing to long-term strategic planning for customer accounts and products. This role involves working closely with internal teams and customers to ensure seamless operations, from order entry to fulfillment.
Requirements
Key Responsibilities:
Process customer orders and manage contracts, delivering superior service and addressing customer needs.
Handle complex issues, participate in long-term planning, and contribute to sales strategies for assigned products and customer accounts.
Serve as the primary interface for assigned external customers, ensuring objectives are met and maintaining strong, positive relationships.
Collaborate with Materials Managers, Operations Managers, and Production Managers to manage the order process, resolve issues, and align customer portals as necessary.
Oversee the entire fulfillment process, including financial, contractual, export, and legal aspects, ensuring compliance with company and customer requirements.
Conduct regular provisioning and program reviews with customers, ensuring alignment on goals and performance.
Respond promptly to all customer inquiries, including order processing, purchase order amendments, and contract modifications.
Identify and communicate customer concerns, working to resolve issues effectively and maintain satisfaction.
Stay updated on product knowledge and anticipate future customer needs to provide proactive support.
Monitor special programs and work with customers to coordinate both internal and external resources to ensure successful outcomes.
Analyze customer order practices, identifying trends and unusual behaviors, while reducing constraints to prioritize operational efficiency.
Qualifications:
Bachelor's degree from an accredited university or college, or a high school diploma/GED with at least 4 years of experience in fulfillment operations or customerservice.
At least 3 years of customerservice experience, preferably within a manufacturing environment.
Familiarity with aerospace industry practices, including process data, data exchange, and closed-loop systems, is highly desirable.
Experience in an industrial setting with demonstrated ability to work well with people and utilize advanced computer skills.
$32k-41k yearly est. 60d+ ago
Residential Services Officer
Allen County-In 4.5
Customer service representative job in Fort Wayne, IN
Department: Allen County Community Corrections FLSA Status: NON-Exempt Under the direction of the Residential Services Officer Shift Supervisor, the Residential Services Officer is responsible for maintaining security and monitoring adherence to program rules within the ACCC Residential Services Facility. The Residential Services Officer oversees activities of facility residents, assists in maintaining the safety, security and sanitation of the facility, and monitors participant conduct to ensure compliance with all ACCC policies and procedures. This position is covered as defined by The Board of Commissioners of the County of Allen Employee Handbook.
ESSENTIAL FUNCTIONS:
Maintains interior security of the facility, including monitoring surveillance cameras and door controls.
Conducts patrols and routine searches of all dormitories and searches participants for contraband.
Maintains accurate accounting of all participants.
Ensures compliance with facility rules and regulations, and monitors participant compliance with individual treatment plans, recording and reporting inappropriate behavior to case managers and/or supervisors as required.
May periodically secure and/or physically restrain violent/uncontrollable participants as situations demand.
Documents/logs all activity during shift, noting pertinent information for subsequent shifts.
Supervises and distributes meals.
Ensures participants receive proper medical attention as needed and supervise work details and other activities in and around the facility, ensuring proper and timely completion.
Verifies participant release from facility for work, counseling, and approved requests; checks residents in/out following prescribed procedures.
Operates portable Alco Sensor and collects urine samples of same gender participants as required.
Assists participants in role - playing difficult situations to achieve a more positive result.
Identifies challenges quickly and efficiently facilitates the flow of information and communicates concerns to the immediate supervisors.
Maintains awareness of all Residential Facility policies, procedures, and protocols, to include compliance with PREA policies.
May periodically testify in court/disciplinary hearings as required.
Ensures participants are treated with respect while having the ability to influence and support behavior change through Evidence-Based Practices.
Attends meetings and training sessions as required.
Routinely make database (SRS) entries for documentation purposes.
Assist in the execution of mandatory safety drills as needed.
Assist in the adherence of all food, safety and sanitation procedures are followed for the Residential Facility.
Answers telephone and greets visitors as assigned, providing information and assistance, taking
messages and or directing to appropriate individual or department. Reports inquiries regarding individual participants and facility activities To Residential Services Officer Shift Supervisor.
Performs all other duties as assigned.
Uses principles of evidence-based practices as a guide in interactions with program participants and in the development of department programs.
Must model Pro-Social behavior at times and in all places.
REQUIREMENTS:
Extensive experience working in a law enforcement and/or criminal justice environment, with focus on community-based supervision preferred. Experience working in a residential environment preferred.
High School Diploma or equivalent required; Associates in Criminal Justice is preferred.
Previous experience with case management/supervision of criminal offenders preferred.
Ability to obtain Motivational Interviewing Internal Certification.
Ability to obtain Crisis Intervention Training (CIT) Certification as assigned
Ability to obtain Criminal Justice Risk Assessment (IRAS) Instrument Training/Application Certification.
Ability to use all assigned uniforms and/or equipment as assigned
Ability to obtained required training certificates within 3 months of employment, including First
Responder/CPR, Response to Resistance, Verbal De-Escalation, and Disease Control as assigned
Ability to be successfully certified in the use of the following equipment within 3 months of employment including the Taser, Handcuff and Pepper Spray as assigned
Must attend and successfully complete all required agency training courses, including defensive tactics as assigned
Ability to deal swiftly, rationally, and decisively with potentially violent individuals in precarious situations.
Ability to recognize anti-social thinking and behaviors and to address them immediately, positively and in a non-threatening manner.
Ability to work with others in a team environment and maintain appropriate, respectful interrelationships with co-workers.
Ability to competently service the public with diplomacy and respect, including occasional encounters with irate/hostile persons.
Ability to regularly work weekend and/or evening hours, occasionally work extended and or irregular hours.
Knowledge of all local, state, and federal laws applicable to program operations.
The agency subscribes to the National Institute of Corrections' Eight Principles of Effective Intervention (EBP), must be able to complete required Correctional EBP training programs and demonstrate competencies that focus on empirical recidivism risk reduction strategies.
Strong written and verbal communication skills.
Ability to maintain strict confidentiality of all department records and information.
Proficient computer skills with the ability to use Microsoft Office and other job-related software.
Ability to make practical application of rules, regulations, policies, and procedures of the department.
Ability to work alone under minimal supervision and with others in a team environment.
Ability to property document and preserve evidence.
Knowledge of evidence-based principles and practices.
DIFFICULTY OF WORK:
The Residential Services Officer is required to have comprehensive knowledge of program guidelines of
Allen County Community Corrections (ACCC), working knowledge of all court procedures, exercising
judgement to effectively assess, evaluate, and work with participants. Careful consideration is needed for unique situations and a variety of complex and significant circumstances and choices.
RESPONSIBILITY:
The Residential Services Officer is responsible for overseeing the internal safety and day to day operations of the living quarters with ACCC's Residential Facility. The Residential Services Officer will also be required to model pro-social behavior daily. Purpose and desired results are known, and some unusual cases and circumstances are discussed with supervisors. Work is reviewed for completeness, soundness of judgement and compliance with laws and regulations.
PERSONAL WORK RELATIONSHIPS:
The Residential Services Officer maintains frequent communication with other County employees, program participants, visitors to the facility and members of various governmental and social service agencies and members of the general public regarding the coordination and supervision of serious and violent felony program participants.
WORKING CONDITIONS:
The Residential Services Officer works predominantly in a residential community corrections facility and maintains frequent contact with program participants who have been convicted of various misdemeanor and felony offenses and may be dangerous, violent and/or abusive. There is some standing and walking with frequent sitting. Frequent mental/visual effort, attention to detail, detailed inspection and typing are to be expected.
SUPERVISION:
None
LICENSING:
Ability to obtain Motivational Interviewing Internal Certification.
Ability to obtain Crisis Intervention Training (CIT) Certification.
Ability to obtain Criminal Justice Risk Assessment (IRAS) Instrument Training/Application Certification.
Ability to successfully complete ECMS training.
Ability to successfully certify in Taser, baton, handcuffs, and use of pepper spray.
Defensive tactics and CPR.
Valid driver's license.
IMMEDIATE SUPERVISOR:
Residential Services Officer Shift Supervisor
HOURS:
Responsible for the operation of a 24/7/365 agency division. Minimum of 40 hours/week as assigned; some evening and weekend hours; overtime as required.
$69k-102k yearly est. 10d ago
Parts Sales & Solutions CSR
Terex 4.2
Customer service representative job in Fort Wayne, IN
Join our team at Terex Advance and embark on an exciting opportunity as we seek a skilled and dedicated Parts Sales & Solutions CustomerServiceRepresentative to contribute to the Advance Team.
At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.
Parts Sales & Solutions CSR Responsibilities:
Collect customer contact information/inquiry and enter into CRM (customer relationship management database)
Ensure that all order entry, credits, returns, and other sales transactions are completed under established compliancy guidelines, resulting in auditable documentation
Provides feedback and technical assistance to various customer inquiries and issues such as order changes, cancellations, status, estimated shipping date and tracking information.
Coordination with intercompany departments to resolve customer inquiries (Logistics, Finance)
Respond to sales inquiries and requests for quotation in an accurate and timely manner.
Identify, address and escalate issues
Performs other duties as assigned that support the overall objective of the position
Basic Qualifications
High School Diploma / GED
Two years customerservice or sales experience
Preferred Qualifications
Call Center experience
Excellent verbal and written communication skills
Ability to handle stressful situations in positive, tactful manner.
Ability to relate to a wide variety of people in a professional and diplomatic manner
Oracle ERP & Salesforce CRM experience helpful
Heavy Truck knowledge helpful
Order Entry IFS System
College diploma or parts sales experience
Computer proficiency with Microsoft Windows 7 and Microsoft Office 2010 - proficiency in Excel an asset.
Hourly Wage Range: $23-27/hour
Why Join Us
• We are a global company, and our culture is defined by our Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
• We offer competitive salaries, Team Member bonus programs, private healthcare, life assurance, LinkedIn Learning, 401k match up to 5% and many more additional benefits.
• For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate
This above description is non-exhaustive and there may be additional duties in accordance with the role.
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
How to Apply
To apply for this role and view all available positions within Terex, please visit our careers page: *********************
Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community. [Please amend this to suit your location]
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
About Terex:
Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.
Additional Information:
We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at **********************************
.
The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.
$23-27 hourly Auto-Apply 37d ago
Custom Cabinet Sales Rep.
Kitchen Refresh
Customer service representative job in Fort Wayne, IN
We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Fort Wayne area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
$32k-45k yearly est. 60d+ ago
Technical Service & Support Rep
Pro Resources Staffing Services 3.9
Customer service representative job in Fort Wayne, IN
We are seeking a qualified Technical Support Specialist with a foundational knowledge of electricity and manufacturing. The ideal candidate will be responsible for providing exceptional customer support and will be comfortable walking customers through troubleshooting processes.
Shift and Compensation
Pay Range: $17 Hours: 7:30am-4pm
Job Duties
- Assist customers by guiding them through troubleshooting steps over the phone or via email.
- Collaborate with partner companies to coordinate repairs and service requests.
- Conduct follow-up calls to ensure customer satisfaction and confirm successful resolution of issues.
walking customers and service through trying to fix any issue they are having with the steamer
Background Profile
- Strong communication and problem-solving skills.
- Ability to manage multiple tasks efficiently.
- Previous experience in a technical support or customerservice role is a plus.
- 2-3 years customerservice experience
this company do not currently have insurance.
#Fort Wayne
$17 hourly 8d ago
Patient Support Call Center - Full-Time
Bridgeview Eye Partners 4.6
Customer service representative job in Fort Wayne, IN
The Scheduling Coordinator is responsible for providing exceptional customerservice through patient communication management and patient education and sales. This individual is responsible for practice success through schedule management and optimization.
NO LATE NIGHTS OR WEEKENDS!!!! PAID HOLIDAYS OFF (after 60 days)!!!!
ESSENTIAL RESPONSIBILITES:
Ensures Quality of Care and Exceptional CustomerService through:
Patient Communication Management
Greet patients in a friendly, professional manner using proper telephone etiquette
Follow up on missed and cancelled appointments
Triage patient's needs to schedule appropriately
Patient Education
Provide patient education on the purpose and expectations and expectations of their appointment
Make patients aware of insurance eligibility
Ensures Practice Success throughout each patient encounter through:
Appointment capture
Effective schedule management and optimization
Data Collection and Accuracy:
Collecting and entering thorough demographic data and verify its accuracy.
This is a call center - medical environment
EDUCATION AND/OR EXPERIENCE:
High school graduate, or equivalent
Previous medical office experience is preferred
COMPETENCIES:
Polite, professional, and courteous.
A focus on the provision of quality care and service excellence.
Proficient in EHR, including proven competency in accuracy of data entry.
Proficient with optometric medical terminology.
Recognition of the exam process and the ability to record exam details.
Ability to effectively communicate in person, by phone, and in writing.
Superior organizational skills and attention to detail.
Dependable and self-motivated.
Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast-paced environment
ENVIRONMENT AND PHYSICAL DEMANDS:
Physical Activity: Talking, Hearing.
Physical requirements: Sedentary work. Involves sitting most of the time.
The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
PERSONAL DEVELOPMENT:
Staff members are required to meet training expectations within the initial 90-day probationary period.
Obtaining certification through in optometric certification program is encouraged. BVEP will aid all employees eligible for the Employee Career Development Program.
$27k-34k yearly est. 34d ago
Account Service Representative, P&C
Unison Risk Advisors
Customer service representative job in South Bend, IN
JOIN THE GIBSON TEAM AND FIND YOUR EDGE!
As a majority employee-owned organization, our incredible team is committed to providing exceptional service, incorporating best practices, and providing access to tools and resources that keep our colleagues and employees educated, informed, and on a path that helps them find and own their edge.
Our Core Values are lived in our business and our culture is fueled by them.
Create a Great Experience
Do the Right Thing
Play for Each Other
Pursue Growth
Own Your Future
The Account ServiceRepresentative is an integral part of Gibson's Commercial Risk Management (CRM) Practice. This individual is responsible for creating an excellent internal experience and supporting the client experience by performing maintaining the agency management database and handling administrative tasks as directed.
In this role, you will contribute to the team by:
· Providing quality service through completion of account-related tasks.
· Following-up on outstanding policy and policy-related documents. Ensuring all contingencies are cleared in order to receive documents and working with client service team to clear open contingencies.
· Issuing certificates and proofs of insurance as requested. Confirming coverage needs or coverage gaps with client service team. Communicating as appropriate with client, service team, and carrier.
· Assisting service team in processing questions related to policy and endorsement processing.
· Ensuring accuracy of carrier documents
· Conducting research within file documentation
· Thoroughly documenting tasks and relevant interactions in our agency management system
· Informing client service team of developments or roadblocks in completion of duties.
· Performing other duties and special projects as assigned.
· Acting as a backup to team personnel as needed.
· Maintaining positive attitude; responding promptly; and ensuring high-quality Gibson Experience.
· Maintaining confidential information.
You might be a great fit for this role if you:
· Love marking tasks off a to-do list
· Excel at prioritizing competing demands and proactively managing your workload
· Are driven to meet deadlines
· Have a knack for thorough documentation
· Enjoy working in a fast-paced, team environment
· Enjoy working "behind the scenes" to support the client service team
· Exhibit patience, determination, and persistence in troubleshooting client issues
Required:
· High school diploma or equivalent
· Current Property & Casualty license, or the ability to attain within the first 60 days of employment
· 1+ year working in a client service role with an agency setting or formal education within the insurance, employee benefits, or financial services industry is preferred
About Gibson:
We exist to pursue the best interests of our clients. And we do it together, sharing what we learn from client to client, moment to moment, and digging deeper to see things others can't - or don't bother to. That's how we get to the proactive side of insurance, where our clients really gain their edge.
Here are some noteworthy facts about Gibson:
Founded in 1933
Majority Employee-Owned
Business Insurance Top 100 U.S. Broker
Designated as one of the Best Places to Work
Locations in South Bend, IN, Fort Wayne, IN, Indianapolis, IN, Chicago, IL, Kalamazoo, MI, Phoenix, AZ, Tucson, AZ, Salt Lake City, UT
A member of the Unison Risk Advisors platform of companies
Comprehensive benefit offering available to chose from
$28k-35k yearly est. 6d ago
Transportation Call Center Representative
South Bend Community School Corp 3.1
Customer service representative job in South Bend, IN
Transportation Call Center Representative
Transportation Call Center Representative
Salary Range: $11.44-$13.19
Contract Length: 10-month contract
Immediate Supervisor: Operations Supervisor
Basic Function:
The Call Center Representative is responsible for the daily incoming and outgoing communications from families and schools to the SBCSC Transportation Department. This fast-paced position combines a variety of daily activities requiring personal adaptability, strong time management, active problem solving, and consistent data-collection.
Essential Duties & Responsibilities:
Answer or make calls to families and schools to address needs, complaints, or other issues related to bus services
Responding efficiently and accurately to callers, explaining possible solutions, and assuring that parents, schools, and all customers feel supported and valued
Engaging in active listening with callers, confirming and clarifying information, and defusing angry callers as needed
Build trusting relationships with parents and schools, that information they are receiving from Call Center Representatives are clear and accurate
Utilizing software, databases, scripts, and tools appropriately
Understanding and striving to meet Call Center goals, objectives, and expectations while providing excellent customerservice to all callers
Taking part in all training and other learning opportunities to expand knowledge of the department's needs and position
Adhering to all company policy and procedures
Maintains call center database by entering information
Redirect customers to appropriate departments and teams when appropriate
Other duties that may be assigned
Skills and Competencies:
Exceptional customerservice, active listening, verbal and written communication skills and a professional demeanor and phone voice
Understanding of SBCSC and Transportation department policies and procedures
Proficiency with computers, telephone systems, and radio equipment
Proficiency in Microsoft Suite and Google Docs
Ability to ask questions and diffuse tense situations
Strong time management and organizational skills are a plus
Decision making skills, adaptability and accountability
Data entry skills
Qualifications:
One to two years of call center representative experience
High School Diploma or equivalent (GED)
More education or experience is preferred
Passing score on Parapro test preferred
Physical Demands:
Primary functions require sufficient physical ability and mobility to work in an office; dexterity of hands and fingers to operate a computer keyboard and other technologies and office equipment, sitting, standing and walking for extended periods of time; kneeling; bending at the waist; lifting; pushing; pulling and carrying equipment, supplies, and materials weighing up to 25 pounds; repetitive hand movement and fine coordination to use a computer keyboard; emotional stability to work effectively under pressure and to keep all aspects of the job under control; hearing and speaking to exchange information in person or on the telephone; seeing to read; prepare and assure the accuracy of documents.
$11.4-13.2 hourly 60d+ ago
Client Specialist
Knitwell Group
Customer service representative job in South Bend, IN
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Have open availability of 20 - 29 hours per week
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 00346 South Bend, IN-Granger,IN 46530Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$31k-52k yearly est. Auto-Apply 29d ago
Temporary Retail Sales Support
Maurices 3.4
Customer service representative job in Logansport, IN
Brand Overview:As a hometown specialty retailer, maurices is deeply committed to bringing affordable, versatile, and flattering fashion to small towns across North America. We inspire women of all ages to look and feel their best - just as they are. With 900+ stores, we've earned our reputation as a leader in hometown fashion. The true secret to our success is deeply rooted in our commitment to our values.Ready to apply? We currently have an opportunity for a Temporary Retail Sales Support to join our team located at our Store 0774-Cass County Commons-maurices-Logansport, IN 46947.
Ready to help bring feel good fashion for real life™ to hometowns across North America? We're looking for individuals with a passion for fashion that have what it takes to give the kind of exceptional service our customers know, love and deserve from us. Since 1931, we've helped women look and feel their best every day - making maurices not only a special place to shop, but a great place to work and connect. Apply today!
Position Overview:
Looking to work in a fast-paced environment? Join our team for the holiday season and earn some extra cash and a 40% discount. You'll get to help our customers find gifts for family and friends as well as dress themselves for all their holiday events! As a member of our team, you'll provide excellent service to our customers and make sure the store looks great! And we'll make sure you have fun while doing it! Apply today if you are people focused, goal oriented, have a flexible schedule. The above information has been designed to indicate the general nature and level of work performed by employees within this classification.
Location:
Store 0774-Cass County Commons-maurices-Logansport, IN 46947
Position Type:Temporary (Fixed Term)/Part time
Benefits Overview:
*********************************
Equal Employment Opportunity
The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.
The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.
Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.
$31k-39k yearly est. Auto-Apply 14d ago
Inside Sales Representative
Petroleum Traders Corporation 4.1
Customer service representative job in Fort Wayne, IN
Job Description
Petroleum Traders Corporation is an industry leader in the national wholesale energy marketplace. Ranked as one of the largest pure wholesaler of gasoline & diesel fuel in the country as well as one of the largest privately held companies inIndiana with over $2 billion in revenue. Petroleum Traders is always looking for talented, dedicated and success-driven employees that thrive on the creation of value. Start a new career with uncapped earning potential. If you are a top performer in your current career, you owe it to yourself to look into a career with an oil industry leader.
Responsibilities:
Demonstrate, promote, and sell - Strategically present functionality and key value propositions to prospective customers.
Strong phone presence - Capture the immediate attention of customer while being an active listener.
Heavy call output - Consistent, daily, high volume new customer prospecting via phone
Develop and foster relationships - Maintain close communications with prospects to close sales and promote customer retention.
Meet and exceed targets - Achieve monthly and quarterly individual and team goals for new customer acquisition.
Track progress and results - Record prospect interactions and track goal attainment in CRM system.
Research and understand target market - Stay abreast of industry trends, best practices, and Petroleum Trader's overall market opportunity.
Requirements:
Minimum 5 years experience selling
Excellent ability to manage and build relationships
Proven track record of high-volume phone prospecting and new customer recruitment
Demonstrated ability to meet and exceed acquisition goals
Advanced skills in communicating, selling and negotiating
Unrelenting drive to understand and meet prospective customer needs
Familiarity with Microsoft Office Suite
Powered by JazzHR
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$34k-61k yearly est. 4d ago
Membership Services Representative-Jackson R. Lehman Family YMCA
Fwymca
Customer service representative job in Fort Wayne, IN
Join Our YMCA Membership Team and Help Build Stronger Communities!
The YMCA is looking for enthusiastic, customer-focused individuals to join our Membership Team! As a part of this dynamic team, you'll be at the heart of creating welcoming, inclusive environments for individuals and families to connect, grow, and thrive.
Why you'll love the YMCA
As a part-time staff member, you will receive a free individual membership or 50% off family membership and 50% discounted programs for you and your household.
Other perks our Y employees enjoy:
Personal Development: You'll have many opportunities for free training and certifications, as well as opportunities to advance and potentially find a long-term career.
Childcare: While working, up to four hours of Childwatch is offered at membership branches during regular child watch hours. Also, enjoy 50% discount before and after school care and summer day camp options.
Fulfillment: Experience a flexible schedule while working for a company that cares about you personally and is actively involved in our community!
Responsibilities
The Jackson R. Lehman Family YMCA is seeking an enthusiastic and attentive part-time Membership ServicesRepresentative to join our team by becoming an ambassador of the YMCA who delivers a high standard of service that is efficient, effective, and member-focused at all times to our diverse community.
Connect: Build effective, authentic relationships with members.
Serve: Maintain member satisfaction and communication needs in a personal yet professional manner and respond to emergency situations in the branch as needed.
Lead: Keep membership records accurate, up-to-date, secure, and confidential while working towards consistent growth in new memberships and member retention levels.
Requirements
Candidates must be committed to contributing to the mission, culture, and values of the YMCA of Greater Fort Wayne, as well as
At least 16 years old.
If 18 or older, the individual must have at least a high school diploma, GED, or the equivalent.
Demonstrates effective communication and customerservice skills.
Dependable, reliable, self-motivated, and able to handle stress well.
Attentive to detail, organized, and proficient in other clerical and computer skills.
Experience incustomerservice and administrative/clerical work is preferred.
Ability to relate to, welcome, and communicate with diverse groups of people regardless of age, race, economic status, religion, or cultural differences.
Salary: Part-time $11.50-$12.00 hourly
Hours Available: AM/PM/Weekends
Location: Jackson R. Lehman Family YMCA, 5680 YMCA Drive West, Fort Wayne, IN 46835
$11.5-12 hourly Auto-Apply 6d ago
Personal Lines Customer Service Agent
The Dehayes Group
Customer service representative job in Fort Wayne, IN
About Us
The DeHayes Group was founded in 1982 as a commercial property and casualty insurance agency with three employees. Organic growth, acquisitions and development of new product lines enabled The DeHayes Group to become the largest locally owned insurance agency in Northeast Indiana. We are pleased to offer commercial property and casualty, group benefits, personal lines, senior benefits, wellness and financial services. The DeHayes Group represents more than 40 insurance carriers, insures over 1,300 business and 1,800 households and is responsible for the health insurance needs of more than 19,000 lives.
Our mission is exceeding expectations beyond insurance. The DeHayes Group proactively delivers the outstanding service and expertise that our clients have come to expect and appreciate for over 30 years. We do this by developing a deep relationship with our clients. This is what guides us to provide you with a tailored solution for your business and personal needs, whether it be property and casualty insurance, employee benefits, personal insurance or financial services.
Personal Lines CustomerService Agent (CSA)
Position Summary:
The primary function of this role is to provide day-to-day maintenance and servicing of Personal Lines accounts. This includes marketing and placing renewal business, partnering with Producers to quote and secure new Personal Lines accounts, and ensuring consistently high levels of client service and satisfaction.
Duties:
Review all applications, renewal requests, and endorsements to ensure compliance with underwriting authority and guidelines.
Prepare and/or authorize auto ID cards as needed.
Prepare and/or authorize binders and Evidence of Property Insurance when required.
Initiate, review, prepare, and process renewals, endorsements, cancellations, and related transactions.
Handle mortgagee and lienholder requests and inquiries via phone and written correspondence.
Assist the Producer and Office Manager with collections and process additional or return premiums.
Process additional or return premiums for agency-billed transactions.
Take claim reports, maintain claim files, mail claim cards to insureds, complete SR21 forms when required, and order police reports as needed.
Review company-issued policies and endorsements for accuracy.
Enter all non-downloaded policy data into the agency management system in accordance with agency procedures.
Participate in training seminars and classes to enhance professional skills and knowledge.
Scan and upload all relevant documents into the agency system.
Maintain the Expiration List and ensure all policies are renewed or rewritten prior to expiration.
Run carrier downloads and process them appropriately.
Enter endorsement requests and new business applications directly into carrier systems.
Obtain underwriting information for carriers as requested.
Run reports and prepare quotations as needed.
Monitor cancellation and late-payment notices; mail annual late-pay/EFT letters to insureds, including retrieving billing notifications from the Allied system.
Set up and maintain customer information in the agency system, including profiling customers and ensuring accurate contact information.
Perform other duties as assigned.
Qualifications:
Active Indiana Property & Casualty License.
Minimum of 1 year of insurance agency experience.
Extensive knowledge of all personal insurance lines, especially those products offered through the agency.
Comprehensive understanding of agency operations, including claims handling, procedures, personal lines rating, agency management systems, and relevant insurance laws and codes.
Proficiency in electronic workflow environments; experience with Applied Epic preferred but not required. Proficiency with Outlook, Word, Excel, document management tools, carrier proprietary systems, and phone systems.
Familiarity with risk assessment and risk management techniques.
Excellent time management, organizational and verbal and written communication skills.
High degree of self-motivation and self-direction.
Hours: Monday - Friday, 8:00am to 4:30pm
Office Location: 11118 Coldwater Road, Fort Wayne, IN 46845
Benefits:
Competitive Compensation
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
$23k-30k yearly est. 4d ago
Pretrial Services Officer
Allen County-In 4.5
Customer service representative job in Fort Wayne, IN
Allen County Job Descriptions PRETRIAL SERVICES OFFICER Department: Superior Court - Criminal Division Services FLSA Status: Non-exempt Under the direction of the Criminal Division Services Executive Director, the Pretrial Services Officer is responsible for screening, evaluating and/or supervising defendants/clients as needed and/or directed by the Court. This position is covered under the Superior Court Employee Handbook. This is an employee-at-will position.
ESSENTIAL FUNCTIONS:
Assists in the implementation of, and adheres to, elements of a high-functioning pretrial system.
Conducts risk assessments as needed or directed, gathering criminal history and related information, evaluating information and assisting in the determination of release eligibility.
Conducts family background and criminal history investigations as needed or directed in an attempt to facilitate the release of defendants at the earliest possible time and by the least restrictive procedure.
Monitors CDS and pretrial release defendants as needed/directed; magnitude of monitoring pursuant to defendant's level of risk. Assists with general supervision of pretrial and CDS clientele.
Prepares release documents, bail conditions, and noncompliance notices regarding release conditions; explains all documents and conditions of release to defendants and their families, attorneys, and other concerned individuals. Make referrals to servicesin the community and in-house education as ordered by the court.
Prepares bond reports as ordered by the Court.
Investigates failures to appear and violations of release conditions, recommends action and/or produces Notices to the Court and/or Director of Criminal Division Services when violations of release conditions are discovered.
Conducts chemical testing on a scheduled or random basis as ordered by the Court and maintains chemical test results records; performs alcohol-sensor tests as needed.
Enters and maintains defendant/client/participant data in case management system, assuring accuracy and completeness of all information, records case activity, composes detailed notes in database, including all contact with defendants/clients/participants, their families and other concerned persons. Maintains and continually updates individual files for each defendant/client/participant.
Compiles and reports statistics; researches pretrial services issues and incarceration data; assists in data-entry and data procurement from the pretrial case management system as instructed by the Director of Criminal Division Services. Assist in the development and implementation of evidence-based pretrial practices.
Performs all other duties as assigned.
REQUIREMENTS:
Bachelor's Degree in Criminal Justice or a related field and three years' experience in the Human Services field preferred
Strong written and verb communication skills.
Knowledge of all local, state and federal laws applicable to program operation and the ability to apply and enforce the regulations
REQUIREMENTS: (continued)
Working knowledge of standard policies and practices of Allen County legal systems, Criminal Division Services and program operations with the ability to accurately complete required legal reports, make recommendations to the Court and apply and adapt procedures as cases demand
Ability to become trained and certified in the Indiana Risk Assessment System (IRAS)
Ability to effectively interview, evaluate, investigate, counsel, and work with defendants/clients/participants and their families to determine appropriate bond and release conditions, ensure proper compliance and/or enforcement of release requirements
Ability to deal swiftly, rationally and decisively with potentially violent individuals in precarious situations and take authoritative action applying appropriate discretion and common sense
Ability to maintain strict confidentiality of all department records and information
Knowledge of and ability to apply evidence collection and preservation techniques
PERSONAL WORK RELATIONSHIPS:
The Pretrial Services Officer maintains frequent communication with co-workers, program personnel and law enforcement and social services agencies, defendants/clients/participants and their families, and other concerned members of the general public and officials from the courts, investigating, evaluating and supervising defendants/clients/participants, making referrals, explaining procedures, providing/requesting case related information improving the overall efficiency of the criminal justice system., monitoring and evaluating clients/participants, requesting and providing information, assuring compliance with applicable regulations and legal requirements and resolving problems.
WORKING CONDITIONS:
The Pretrial Services Officer performs duties in a standard office environment, with the ability to stand, be seated or walk at will, and in the field. The Pretrial Services Officer maintains frequent contact with aggressive, hostile, intoxicated and potentially dangerous, violent and abusive program clients/participants and their families.
SUPERVISION:
None
LICENSING:
Valid Driver's License
IMMEDIATE SUPERVISOR:
Assistant Director and Executive Director of Criminal Division Services
HOURS:
8:00 am - 4:30 pm with occasional evenings and weekends. Some out of town travel, including overnight, to attend various meetings and seminars.
EEO CATEGORY:
0104
WORKERS'S COMP CODE:
8820
$69k-102k yearly est. 14d ago
Call Center Rep - In Office
The Whittingham Agencies
Customer service representative job in Elkhart, IN
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 7d ago
Customer Engagement Specialist
Pro Resources Staffing Services 3.9
Customer service representative job in South Bend, IN
The Customer Engagement Coordinator serves as the first point of contact at the WorkOne center, providing welcoming, professional, and efficient front-desk support to customers of all ages. Employed through the youth program, this role supports both youth and adult customers by offering accurate information, facilitating referrals to appropriate services, and ensuring a positive customer experience. The coordinator promotes WorkOne programs, maintains confidentiality, supports daily office operations, and contributes to a customer-focused environment that aligns with workforce development goals.
Shift and Compensation
Mon-Fri
8am to 4:30pm
$38,000 a year
Job Duties
• Ensure consistent delivery of the Regional Customer Flow Policy and support the achievement of individual performance standards while maintaining compliance with all applicable federal, state, and agency regulations.• Serve as a primary coordinator for customer engagement services, working closely with the welcome team, WIOA staff, and other office personnel to ensure customers are connected to appropriate services.• Conduct initial eligibility screenings and objective assessments to identify customer needs, strengths, and appropriate program referrals.• Provide accurate program information to customers and staff, including basic program definitions and service options, and respond to routine inquiries as needed.• Maintain accurate, timely, and compliant documentation in the case management system (e.g., ICC), including eligibility records, case notes, services delivered, outcomes, and follow-up activities.• Coordinate communication and documentation with WIOA staff to ensure required forms, case notes, and supporting documents are completed and maintained according to program guidelines.• Organize, oversee, and maintain physical and electronic files to ensure documentation supports eligibility determinations, gateway activities, service delivery, reporting, and audit requirements.• Assist management and administrative staff with program implementation by supporting office workflows, customer flow processes, and continuous improvement of systems and procedures.• Compile and utilize basic occupational, educational, and labor market information to assist in directing customers to appropriate staff, training opportunities, or employment services.• Facilitate or support job readiness and life skills workshops, including résumé development, interviewing skills, financial literacy, professionalism, and workplace readiness.• Conduct follow-up with participants after program exit in accordance with WIOA timelines to document outcomes and provide continued support or referrals as appropriate.• Serve as a positive role model, mentor, and advocate for youth participants, supporting confidence-building, engagement, and persistence.• Support reporting, evaluation, and data quality efforts by accurately tracking services, outcomes, and performance metrics and assisting with audit readiness.
Background Profile
Required Skills and Abilities: • Associate Degree in Education, Marketing, Business, or related field and/or equivalent combination of training and experience. Baccalaureate Degree preferred. • Bi-Lingual (Spanish) Preferred.• Experience working with youth or young adults, especially those facing barriers to success. • Understanding of WIOA youth services and performance metrics preferred. • Self-starter with ability to work independently and collaboratively in a team environment. • Proficiency in Microsoft Office and electronic case management systems. • Commitment to maintaining confidentiality and delivering services with integrity and compassion. • Basic proficiency in planning and delivering public presentations related to WorkOne programs.• Ability to file, post, and mail materials while maintaining accurate, organized records.• Deliver services with a commitment to equity, inclusivity, and cultural responsiveness, ensuring all customers are treated with dignity and respect.
Equipment Used
This position requires regular use of a computer, internet, and database systems for documentation and reporting. Communication is conducted via email, phone, and virtual meeting platforms. Additional equipment includes a printer, scanner, and copier for administrative tasks and participant support.
Work Environment and Travel Expectations:
This position is primarily based in an office setting involving sitting and walking at will, sitting/standing/walking for long periods, keyboarding, close and far vision, hearing sounds/communication, and speaking clearly. Requires consistent travel within offices and community-based environments as well as possible schedule changes.
#workone
$38k yearly 22d ago
Inside Sales Representative
Petroleum Traders Corporation 4.1
Customer service representative job in Fort Wayne, IN
Petroleum Traders Corporation is an industry leader in the national wholesale energy marketplace. Ranked as one of the largest pure wholesaler of gasoline & diesel fuel in the country as well as one of the largest privately held companies inIndiana with over $2 billion in revenue. Petroleum Traders is always looking for talented, dedicated and success-driven employees that thrive on the creation of value. Start a new career with uncapped earning potential. If you are a top performer in your current career, you owe it to yourself to look into a career with an oil industry leader.
Responsibilities:
Demonstrate, promote, and sell - Strategically present functionality and key value propositions to prospective customers.
Strong phone presence - Capture the immediate attention of customer while being an active listener.
Heavy call output - Consistent, daily, high volume new customer prospecting via phone
Develop and foster relationships - Maintain close communications with prospects to close sales and promote customer retention.
Meet and exceed targets - Achieve monthly and quarterly individual and team goals for new customer acquisition.
Track progress and results - Record prospect interactions and track goal attainment in CRM system.
Research and understand target market - Stay abreast of industry trends, best practices, and Petroleum Trader's overall market opportunity.
Requirements:
Minimum 5 years experience selling
Excellent ability to manage and build relationships
Proven track record of high-volume phone prospecting and new customer recruitment
Demonstrated ability to meet and exceed acquisition goals
Advanced skills in communicating, selling and negotiating
Unrelenting drive to understand and meet prospective customer needs
Familiarity with Microsoft Office Suite
$34k-61k yearly est. Auto-Apply 60d+ ago
Learn more about customer service representative jobs
How much does a customer service representative earn in Warsaw, IN?
The average customer service representative in Warsaw, IN earns between $24,000 and $40,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.
Average customer service representative salary in Warsaw, IN
$31,000
What are the biggest employers of Customer Service Representatives in Warsaw, IN?
The biggest employers of Customer Service Representatives in Warsaw, IN are: