Information technology/support technician jobs in Anchorage, AK - 134 jobs

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Afognak Native Corporation has an exciting opportunity for an IT Support Specialist (helpdesk) to support our corporate office located in Anchorage, AK. The IT Support Specialist will provide end user technical support for desktop and laptop systems, and associated hardware and software within the organization. This includes but is not limited to operating systems, and desktop applications. Handle on-site and remote technical issues as needed. Trouble-shoot network, hardware, software, and application problems. Responsible for maintaining equipment and replacing non-functional equipment. Participate in equipment and/or software installations; moves; adds and changes. Work with other team members on server, client, network, and application-related projects. Troubleshoot and resolve end-user system issues related to Email and Microsoft TEAMS. Install and deploy Windows 11 desktop and laptop computers using SCCM, both locally and remotely. Support the installation and configuration of all end-user software in applicable sites, including many remote offices. Work with all corporate departments and branch offices to investigate, review needs, obtain price quotes, make recommendations, install, and maintain personal computers and applications. Assist in providing computer technical support relating to software and hardware problems reported by users. Maintain IT asset inventory. Provide daily support and technical issues resolution via instant messaging, phone calls, email, and ServiceNow ticketing system. Installs workstations, laptops, and printers. Respond in a timely manner to malware incidents, and remediate malware-infected systems. Demonstrates capacity for prioritization and management in a dynamic environment. Manage and maintain all onsite audio-visual equipment to include daily testing. Provide onsite and offsite audio-visual/presentation support for high-profile director meetings. Provide high-level Board of Director support as needed. Assist remote offices in troubleshooting Internet and network problems. Create user Active Directory accounts, Exchange email accounts, and TEAMS accounts. Add/remove user accounts from security and distribution groups. Performs other related duties as required. Lifting up to 75lbs may be required as well as maneuvering under desks and equipment. Payrate: $24.04 to $28.85 Hourly Requirements Strong, technical working knowledge of Windows Operating Systems and Microsoft Office. Bachelor's degree in Computer Science or Business Management preferred, or equivalent work experience may be substituted (at least two (2) to five (5) years). Must have a strong technical background and a positive attitude. Must have a willingness to learn new technologies, be a team player, and provide excellent customer service. Must be self-motivated and be able to work with limited supervision. Experience troubleshooting computer hardware and software. Two to five years of technical computer support experience. Some experience in computer repair. Experience installing operating systems and applications on desktop and laptop computers. Knowledge and troubleshooting skills in basic networking, including TCP/IP, DHCP, and DNS. Basic understanding of Active Directory a plus. Office 365 knowledge a plus. CompTIA A+ certification preferred. Microsoft MCSA: Windows 10 a plus. Hands-on experience with Microsoft-based computer hardware. Excellent troubleshooting and diagnostic skills. Demonstrated ability to interact with all technical and non-technical members of the organization. Knowledge of handheld mobile devices such as iPhones, and Android devices. Strong communication skills, including both verbal and written skills. SCCM experience preferred.

Full Part/Time: Full time Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: NACLC (T3) Job Family: SCA Job Qualifications: Skills: Computer Servers, Computer Systems, Networks, Telecommunications Certifications: Security+, CE - comp tia - comp tia Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. GDIT is looking for Personal Computer Support Technician Senior at Elmendorf Air Force Base in Alaska. Principle Duties and Responsibilities: * Operations and maintenance of communications/computer systems and networks. * Installs communications/computer systems in accordance with the respective installation spec. * Troubleshooting and support of communications systems/networks. * Working knowledge of Cisco system support/maintenance, VMware ESXi system support/maintenance, Active Directory, Windows Server 2019, HBSS, ACAS, SQL, SolarWinds, and Splunk preferred. * End-user support and training on communications systems/networks. * Administer network/cyber security policies and procedures. * Maintains current knowledge of relevant technology as assigned. * Participates in special projects as required. * Focused on identifying customer needs and maintaining customer satisfaction. * Perform assigned additional duties (Vehicle Monitor, Local Records Maintenance, Site Safety representative, etc.) if/when selected. Qualifications: * Must have a current DoD 8140 IAT Level II certification (CompTia Security+CE) * Must have an active Secret Level security clearance * Must have HS diploma or GED with 3+ years of experience. * Must be onsite to Elmendorf Air Force Base in Alaska WHAT GDIT CAN OFFER YOU: * Full-flex work week * 401K with company match * Internal mobility team dedicated to helping you own your career * Collaborative teams of highly motivated critical thinkers and innovators * Ability to make a real impact on the world around you The likely hourly rate for this position is between $30.85 - $41.73. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Onsite Work Location: USA AK Elmendorf AFB Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Benefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid driver's license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive. Compensation: $28.00 - $35.00 per hour About Us Our mission is full dedication to reinventing business models and everyday products with you, the consumer, in mind. From I.T, to Internet and Network Infrastructure.We also have VoIP, Remote support, Webhosting and Design, even assist with Corporate Business structure from small to large. And that's just the start. The Road This Far Hardy Industries, in concept, began in 2004 in a small two story home in the U.S. Virgin Islands. In the years that followed, and a few reincarnations later, AMG Tech Support was formed in the State of Nevada and has become a fixture in providing field technicians nationally for many of the businesses you see every day. Hardy Industries puts into practice years of providing Technical services to institutions and business' ranging from Retail to Telecommunications and brings new versions of these services to you with a new twist.

Service Desk Technician I Hiring Range $22.99 to $30.66 Pay Range $22.99 to $34.49 Service Desk Technician II Hiring Range $26.33 to $35.10 Pay Range $26.33 to $39.49 Summary of Job Responsibilities: The Southcentral Foundation (SCF) Service Desk Technician is responsible for providing high-quality friendly customer service to all users contacting centralized Service Desk; documenting all user contacts according to specified guidelines; following procedures to manage Incident and Service Request ticket life cycles; providing telephony, application, and hardware support to users; providing telephone-based and remote-control support to users. This position has two (2) levels designed to provide progressively more responsible and independent work experience. Progression between job levels is based on the demonstrated ability to successfully handle more progressively responsible assignments. Qualifications: SCF programs are established to serve a primary population comprised of Alaska Native people who are affiliated with Cook Inlet Region, Inc. (CIRI) and Alaska Native and American Indian people within SCF's geographical service area. Employees should have a thorough understanding of the cultures and the needs of this population. Such knowledge is critical to ensure the achievement of SCF's vision of a Native Community that enjoys physical, mental, emotional, and spiritual wellness, and mission of working together with the Native Community to achieve wellness through health and related services : High School diploma; OR GED. Two (2) years of Administrative Support experience; OR demonstrated competency as an Administrative Support III at SCF; OR technical IT knowledge of hardware and software gained through work or personal experience. Must meet the following conditions to qualify as an approved SCF driver: Valid Alaska driver's license that meets State of Alaska Division of Motor Vehicles (DMV) license requirements to include: May drive in Alaska for up to 90 days with a valid out-of-State license, then must obtain an Alaska driver's license. No more than three (3) moving traffic violations (as defined by Alaska Statutes Title 28); OR two (2) at-fault traffic accidents in the previous three (3) years. The driver must not have had ‘Driving Under the Influence' (DUI); OR ‘Driving While Intoxicated' (DWI); OR ‘Operating Under the Influence' (OUI) violations as follows: Zero (0) violations in the past five (5) years. No more than two (2) violations in the past ten (10) years. Drivers must be at least 18 years of age. Drivers 18 through 20 years of age may only transport equipment, materials, and employees. Drivers who transport customers must be 21 years of age or older and must have completed the probationary period of license requirements for Alaska. Additional Qualifications for Service Desk Technician II: Associate degree in Information Technology or related field; OR a combination of education and experience; OR Two (2) years IT experience in a role with duties similar to the Service Desk Technician I position. Microsoft Azure Fundamentals certification or obtain within nine (9) months of hire. Native Preference: Under P.L. 93-638, as amended, the company pursues a policy of Native preference in hiring, contracting and training. SCF Human Resources must receive certification before applicants receive preference. Employee Health Requirements: Compliance with our Employee Health Procedure is a condition of SCF employment. You are required to agree that you will comply with all job-related employee health screening and immunizations prior to your first day of employment. Jobs designated as a Health Care Personnel (HCP) position, requires that you have documentation that you have completed the following immunizations prior to your first day of employment: MMR (Measles, Mumps and Rubella, Varicella (Chicken Pox), Hepatitis B, Influenza, T-dap (Tetanus - Diphtheria - Pertussis), and COVID-19 vaccination is required.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls are paid at $50 each Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

On-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.

Job DescriptionDescription: We are seeking a highly motivated and personable IT Support Specialist to join our technology team. This hybrid Service Desk / Field Technician role is ideal for someone with solid foundational IT skills who is eager to grow their skill in more advanced system, network, and infrastructure support. This position will support multiple dealerships across the region and serve as the primary on-site IT resource for Alaska, providing hands-on troubleshooting, exceptional customer service, and light network support. The ideal candidate is self-driven, adaptable, and excited to work in a fast-paced, multi-location environment. While the position follows a set weekly schedule, flexibility for early/late shifts and occasional nights or weekends (typically scheduled well in advance) is important. Key Responsibilities • Provide Tier 1-2 support, including password resets, account unlocks, workstation troubleshooting, and software support. • Manage user lifecycle processes in Active Directory, Office 365, and other internal systems. • Image, configure, and deploy desktops, laptops, and peripheral hardware for new and existing users. • Deliver both remote and on-site technical support across multiple dealerships. • Travel between local sites and provide periodic ON-SITE support in Fairbanks and Soldotna. • Assist with basic network administration tasks, including DHCP/DNS checks, GPO troubleshooting, and firewall console access for guided configuration changes. • Support technology rollouts, dealership openings, and major deployment projects. • Maintain documentation, ticket updates, and detailed notes to ensure continuity of support. • Identify recurring issues, propose improvements, and take initiative in finding solutions. • Collaborate with the broader IT team while acting as the primary technical resource for Alaska operations. WORKING CONDITIONS/ENVIRONMENTAL FACTORS: • Primarily indoor office environments with occasional exposure to outdoor weather during on-site visits. • May encounter moderate noise, cleaning chemicals, or other standard workplace hazards. • Must be willing to travel locally and occasionally out of state as needed. PHYSICAL REQUIREMENTS: • Standing/walking: Frequently, up to ¾ of the work shift, often on hard surfaces. • Sitting: Frequently, up to ¾ of the work shift. • Lifting: Occasionally up to 50 lbs; rarely up to 100 lbs. • Carrying: Occasionally up to 50 lbs for distances up to 200 feet. • Bending/twisting: Frequently. • Climbing: Rarely; may use ladders up to six feet. • Reaching: Occasionally at all height levels. • Pushing/pulling: Occasionally up to 30 lbs of force. • Fine hand manipulation required for repairs and equipment handling. As the sole IT support on site you will be the only one to carry the equipment to and from placed. Requirements: • 1-2 years of hands-on experience in IT support, help desk, or a related technical field. • Strong customer service and communication skills; able to work professionally with all levels of staff. • Solid understanding of Windows 10/11, desktop support, and basic troubleshooting methodologies. • Familiarity with Active Directory, DNS, DHCP, Group Policy, and Office 365 administration. • Ability to travel regularly to local dealerships and occasionally out of state. • Self-motivated with strong multitasking, time management, and organizational abilities. Preferred Skills: • Experience with remote support tools and ticketing systems. • Exposure to networking concepts, firewall interfaces, and escalation workflows. • Experience supporting multi-site environments. • CCNA or similar networking knowledge (preferred but not required). • Comfort working independently as the sole technician supporting a region. Helpful Knowledge, Skills and Abilities: Windows 10/11, Desktop/Laptop Support, Troubleshooting, Active Directory, Customer Service Hardware Support, Office 365, Help Desk Support, Ticketing Systems, Computer Imaging Technology Deployment, Remote Support Tools, Basic Networking, Firewall Console Familiarity

Job Description DenaliTEK is seeking an experienced Technical Support Specialist with proven Managed Service Provider (MSP) experience and hands-on ticketing system usage. This role is not entry-level and is intended for professionals who have supported multiple client environments within an MSP and are comfortable working within established ticketing, documentation, and SLA-driven workflows. The ideal candidate can handle escalations beyond basic helpdesk issues, works efficiently in ConnectWise, and understands the operational expectations of an MSP environment. Why DenaliTEK Established MSP with defined processes and expectations Opportunity to grow into higher-level technical or specialized roles Collaborative team environment with a focus on quality and accountability Competitive compensation based on experience Key Responsibilities Provide Tier 1 & 2 technical support for MSP clients across multiple environments Work daily in ConnectWise Manage for ticketing, time entry, and documentation Troubleshoot and resolve issues involving: Windows workstations and servers Active Directory and Group Policy Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID) Networking fundamentals (firewalls, switches, access points, VPNs) Escalate complex issues appropriately while owning resolution through completion Maintain accurate, detailed ticket notes and documentation Adhere to MSP standards, processes, and SLAs Requirements Candidates must meet all of the following: 1+ years of experience working for a Managed Service Provider (MSP) Demonstrated, hands-on experience using ConnectWise or similar ticketing systems Experience supporting multiple client environments concurrently Strong troubleshooting skills beyond basic password resets and desktop support Proven ability to work independently in a fast-paced MSP environment Strong written documentation and communication skills This role is not intended for entry-level candidates or individuals without MSP and ticketing experience. Benefits 100% company-paid medical, dental, and vision insurance 401(k) with company contribution 4 weeks of PTO annually, plus 7 paid holidays Reimbursements for mileage, parking, internet, and cell phone A no-drama, no-politics environment that values performance and integrity We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Sr IT Field Technician - West Division Department: Information Technology Reports To: Regional IT Support Services Supervisor The IT Field Technician plays a critical role in supporting Labcorp clients' technical needs across the West Division. This position requires strong customer service, training, and troubleshooting skills, along with the ability to resolve hardware and software issues both remotely and on-site. The technician will serve as a trusted technical resource for client offices and internal teams, ensuring seamless operation of Labcorp's proprietary lab systems and equipment. Key Duties & Responsibilities * Train clients on Labcorp's proprietary laboratory system and workflows * Troubleshoot and resolve client issues related to Labcorp systems, hardware, and connectivity * Escalate advanced or second-level system issues to appropriate internal support teams * Process hardware requests including ordering, setup, installation, and testing * Provide technical support for Labcorp equipment in client offices * Travel occasionally to client locations to deliver hands-on support and training * Collaborate with internal IT teams to support cross-functional troubleshooting and system integration * Support Labcorp onsite lab with hardware, software, and network-related issues * Perform IT asset management including inventory tracking and lifecycle documentation * Participate in special projects and complete assigned tasks in support of team goals Schedule & Work Conditions * Standard hours: 8:00 AM - 5:00 PM (non-exempt role) * Position based in-office at Labcorp's Anchorage location * Overtime may be required based on business needs and is paid accordingly * Occasional travel required, which may include overnight stays Requirements * Associate's Degree in Information Technology or equivalent work experience * 2+ years of experience in desktop, network, or IT support within a corporate or laboratory setting * Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts * Proven experience with hardware/software installation, configuration, and troubleshooting * Excellent communication skills and a strong customer service orientation * Ability to work independently and manage multiple priorities in a fast-paced environment Preferred Qualifications * Experience supporting laboratory or healthcare IT systems * Familiarity with specialty or proprietary lab applications * Prior experience in a multi-location or enterprise-scale IT support environment Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

Job Description Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We're a team of 26 today, scaling quickly, and investing in the leadership capacity needed to grow sustainably while serving our clients with consistency and excellence. We are not a corporate machine-and we don't want to be! We run lean, trust our team, and believe in leadership that works with the team, not above it. We are relationship-first, execution-focused, and allergic to bureaucracy. We're looking for experienced, customer-focused IT Support Technicians to join our team. If you take pride in helping people, solving technical challenges, and keeping systems running seamlessly, we want to hear from you! Please note: This is an ongoing recruitment. We're continuously hiring to support our growing team. What You'll Do As an IT Support Technician, you'll be part of our service delivery team, ensuring clients receive timely, effective, and friendly IT assistance. Depending on your experience, your responsibilities may include: Provide friendly and effective technical support both remotely and onsite. Respond to client requests submitted through tickets, phone calls, emails, and in-person interactions. Support desktops, servers, Microsoft 365, and other business technologies. Assist with system administration, network management, and project work as skills allow. Document solutions and contribute to the team knowledge base. Collaborate with team members to ensure smooth escalations and effective knowledge sharing. Provide support during occasional evenings and weekends as required. What You Bring To The Table At least one year of IT support, help desk, or related experience. Friendly and approachable personality with strong people skills A customer-first mindset with a collaborative attitude Strong problem-solving skills, with the ability to spot patterns and suggest long-term fixes. A proactive and resourceful attitude, and the confidence to ask for help when needed. Passion for technology and how it can make a positive impact. Curiosity and drive to keep learning-we support ongoing training and certifications! What You'll Need Ability to pass a basic background check for airport security badging Valid driver's license (or willingness to get one) and the ability to drive. Driver policies apply. Please note that we do not expect you to have a car. Where You'll Work This is an in-office role in Juneau or Anchorage, Alaska. This is NOT a remote position. What's In It For You Full-time, permanent role Compensation based on experience, starting at $25/hr Health insurance (with vision coverage) Retirement plans Personal Time Off Flexible scheduling policy Mobile device plans reimbursement Why You'll Want to Work with Us Employee satisfaction and growth is important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. See what else our current employees have to say. Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields. Powered by JazzHR 6XR3bAymP1

Job Objective: Support the computing needs of the company's employees and contractors providing all levels of IT support services, including help desk, desktop, system administration and field services. The IT Support Analyst is part of a team of technical support professionals that are responsible for providing hardware, software, audio-visual, networking, and Windows administration user support, serving as a resource for infrastructure support teams for the Houston, Aztec, Anchorage, North Slope offices and other remote locations. Essential Job Responsibilities: Assists users with hardware, software, and networking problems, triaging issues and requests as they are reported via phone, ticketing system, walk-up, IM and email. Configure new computers and upgrade existing computers. Supports audiovisual technology throughout the enterprise. Provide corporate executive support in a professional and expedient manner Provide user administration using internal tools and administration platforms including Windows Servers, Active Directory, MS Exchange, Azure Admin Portal and other enterprise application admin tools. Installs new and existing software, maintaining support documentation articles to ensure knowledge transfer with peer support teams and staff. Assists peer infrastructure and Security teams with troubleshooting function to solve problems with network hardware and software at desktop level. Perform other support functions as directed by the Helpdesk Manager and other IT management. Analyze and resolve application issues for industry applications such as Aries, Petra, SMT, I.H.S data analysis, etc. Use of IT ticketing system for documenting, troubleshooting and communication with requestors, taking ownership of issues from request to resolution. Maintains employee confidence and protects corporate assets, including intellectual property, by keeping information confidential. Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations. Contributes to team effort by accomplishing related results as needed. Adheres to the company's values - integrity, ownership, urgency, alignment and innovation. Supports company vision and mission. Adheres to established work schedule, attendance standards and is punctual to work and meetings. Other Job Responsibilities: Other duties as assigned by management. Qualifications: Minimum of three (3) years of hands-on experience in information systems, preferably within the oil and gas industry, with a strong emphasis on customer support. Solid understanding of desktop computers, printers, audiovisual components, and general office applications. Strong interpersonal skills to effectively communicate with individuals at all levels of the company. Exceptional ability in diagnosing and solving computer related problems while maintaining patience, professionalism, and courtesy. In depth understanding of Windows desktop operating systems and utilities. Basic understanding of Windows server operating systems, administration and utilities. Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment. Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public. Ability to complete multiple, diverse tasks of differing priorities. Proficiency in the use and application of the following software: Required: Microsoft Office (Excel, Word, PowerPoint, and Outlook with emphasis on Outlook and Excel). High degree of competency in troubleshooting Smartphones/Mobile devices, tablet devices, as well as various smartphone devices. Preferred : Working knowledge of oil and gas industry applications such as Aries, Petra, IHS, SMT, etc. Education Requirements: Required: High school diploma or GED equivalent. Preferred : Bachelor's Degree from an accredited four-year university or college with a degree in information technology, management information services, computer science, or a closely related field

Job Objective: Support the computing needs of the company's employees and contractors providing all levels of IT support services, including help desk, desktop, system administration and field services. The IT Support Analyst is part of a team of technical support professionals that are responsible for providing hardware, software, audio-visual, networking, and Windows administration user support, serving as a resource for infrastructure support teams for the Houston, Aztec, Anchorage, North Slope offices and other remote locations. Essential Job Responsibilities: Assists users with hardware, software, and networking problems, triaging issues and requests as they are reported via phone, ticketing system, walk-up, IM and email. Configure new computers and upgrade existing computers. Supports audiovisual technology throughout the enterprise. Provide corporate executive support in a professional and expedient manner Provide user administration using internal tools and administration platforms including Windows Servers, Active Directory, MS Exchange, Azure Admin Portal and other enterprise application admin tools. Installs new and existing software, maintaining support documentation articles to ensure knowledge transfer with peer support teams and staff. Assists peer infrastructure and Security teams with troubleshooting function to solve problems with network hardware and software at desktop level. Perform other support functions as directed by the Helpdesk Manager and other IT management. Analyze and resolve application issues for industry applications such as Aries, Petra, SMT, I.H.S data analysis, etc. Use of IT ticketing system for documenting, troubleshooting and communication with requestors, taking ownership of issues from request to resolution. Maintains employee confidence and protects corporate assets, including intellectual property, by keeping information confidential. Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations. Contributes to team effort by accomplishing related results as needed. Adheres to the company's values - integrity, ownership, urgency, alignment and innovation. Supports company vision and mission. Adheres to established work schedule, attendance standards and is punctual to work and meetings. Other Job Responsibilities: Other duties as assigned by management. Qualifications: Minimum of three (3) years of hands-on experience in information systems, preferably within the oil and gas industry, with a strong emphasis on customer support. Solid understanding of desktop computers, printers, audiovisual components, and general office applications. Strong interpersonal skills to effectively communicate with individuals at all levels of the company. Exceptional ability in diagnosing and solving computer related problems while maintaining patience, professionalism, and courtesy. In depth understanding of Windows desktop operating systems and utilities. Basic understanding of Windows server operating systems, administration and utilities. Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment. Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public. Ability to complete multiple, diverse tasks of differing priorities. Proficiency in the use and application of the following software: Required: Microsoft Office (Excel, Word, PowerPoint, and Outlook with emphasis on Outlook and Excel). High degree of competency in troubleshooting Smartphones/Mobile devices, tablet devices, as well as various smartphone devices. Preferred : Working knowledge of oil and gas industry applications such as Aries, Petra, IHS, SMT, etc. Education Requirements: Required: High school diploma or GED equivalent. Preferred : Bachelor's Degree from an accredited four-year university or college with a degree in information technology, management information services, computer science, or a closely related field

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Onsite Support Location: Anchorage, AK Duration: 1 year with possible extension Job Description: · Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications. · Should have significant experience in customer-facing, Windows-based, corporate technical support environment, including experience supporting Office, Outlook, and working with ticketing systems. · Need experience with iOS, Android, iPad, Tablet, including Mobile Iron, SCCM, HVDs and Apple Mac systems. · Must have good verbal and written skills, as well as ability to interact positively with clients. · Excellent soft skills are a must. · Previous retail experience (i.e. Apple Store, Geek Squad) is a plus. Additional Information For more information, Please contact Shubham ************

The nonpartisan Legislative Affairs Agency provides objective, accurate, and timely services and products to the Alaska Legislature and Alaskans to support and inform policy making, facilitate public access to the legislative process, and preserve the legislative institution. Working in seamless partnership across sections, staff approach their tasks with professionalism, grace, and courtesy in supporting the challenging and vital work of the legislative branch. If you enjoy a multi-functional position, have exceptional oral communication and customer services skills, this may be the position for you! The Legislative Affairs Agency, Division of Technology & Information Section, is recruiting for a Help Desk Technician. The position is a full-time position starting soon and working through the legislative session. The Help Desk Technician is required to be politically neutral. The Help Desk Technician position will work 40 hours per week. Job Summary Help Desk employees provide technical support to employees of the Alaska Legislature, Legislative Affairs Agency, Alaska Ombudsman's Office, Office of Victim Rights, Legislative Finance, and Legislative Ethics. Answer queries and resolves computer issues for users in person, electronically, or via telephone. IT Help Desk Technicians/Help Desk Assistants work with Technical Services, Networking, and Programming to provide clients with optimum level 1 technical support. IT Help Desk Technician position is distinguished from the Help Desk Assistant position by the Help Desk Technician's responsibility for handling more complex technical problems and for its expanded training role. Help Desk Job Responsibilities: * Serve as the first point of contact for customers seeking technical assistance over the phone, email, chat, or in person. * Triage and prioritize user issues and technical problems. * Performing remote and in-person troubleshooting * Determine the best solution based on the issue and details provided by customers * Appropriately escalate unresolved queries to the next level of support. Examples of Duties: * Provide technical support for Office 365, Adobe products and Apple and Microsoft operating systems. * Develop new training materials for software products/programs * Conduct training classes on standard software applications * Provide end-user problem resolution utilizing Ivanti, Active Directory, and Microsoft Teams. * Conduct installation of new or revised software applications and assist users in data migration from one software application to another. * Assist with the installation and configuration of new workstations on the local network. * Troubleshoot network printer problems * Set up laptops and projectors for presentations. * Provide technical support for all legislative telephone systems. Performing phone system installs, moves, adds, changes, and deletes for core locations in Juneau, Anchorage, and Fairbanks. Manage third-party, stand-alone systems used in each Legislative Information Office and legislative offices throughout the state. * May perform other duties as assigned. Why work for the Legislative Affairs Agency? Working here is a chance to be a part of Alaska history. LAA employees provide essential nonpartisan support to the Legislature where vital policy and laws are created. The Agency is made up of eleven sections led by a management team with 200 years of combined legislative experience and institutional knowledge who, along with our staff, share an unwavering commitment to serving Alaskans. We work in a dynamic environment and teamwork is not just a buzzword, but fundamental to everything we do. We value: Accountability. We are committed to responsible use of human, financial, and environmental resources. Respect. We provide services without discrimination or judgment. Integrity. We are honest and ethical in our work. The Alaska Legislature values the unique contributions that candidates with diverse experiences, knowledge and backgrounds can bring to our work. We are an equal opportunity employer committed to embedding diversity, equity, inclusion, and accessibility at our workplace. Comprehensive Benefit Package The Alaska Legislature offers health benefits including a range of coverage choices for medical, dental, and vision; a health flexible spending account; as well as other health services such as Teladoc, Hinge Health, and Surgery Plus. In addition, there are a variety of supplemental elections: life insurance, additional accidental death and dismemberment, critical illness, and both short- and long-term disability. Health and Wellness For mental health wellness, the State of Alaska offers free, confidential help through the Employee Assistance Program (EAP). Financial Well-Being The State offers savings and investment plans, paid leave, insurance options, and more to help employees meet their financial goals. This includes: * Public Employee Retirement System (PERS), with either a Defined Benefit or Defined Contribution based on original State of Alaska hire date. * Deferred Compensation plan with options for before or after payroll taxes. * Supplemental Benefits System Annuity (SBS) in lieu of Social Security. * Workers Compensation Insurance. * Voluntary Savings Plan (Defined Benefit participants only) Professional Development Professional development that empowers employees to do the work they love and reach their career goals is encouraged and expected. Work/Life Balance Work/life balance is supported through: * The potential for flexible work schedules during interim when the legislature is not in session. * Agency staff may accrue as compensatory time up to 150 hours of hours worked over the standard work week. There is no cash value to compensatory time. * The State offers paid leave starting at 6:04 (hh:mm) a pay period or 21 days a year. If you have previous time working for the State of Alaska in a leave eligible position, the time will be calculated into your accrual rate. * 12 paid State holidays each year * The Legislative Affairs Agency is a family-friendly employer. * The Alaska State Legislature has an onsite daycare with priority given to legislative employees' children. * An assigned parking space may be available upon request. Minimum Qualifications Help Desk Qualifications / Skills: * Experience in computer support services * Extensive knowledge of the Windows Operating system helpful * Knowledge of commonly used PC software and hardware, network management tools, diagnostic software for PCs * Ability to diagnose and resolve fundamental technical issues * Strong client-facing and communication skills desired * Windows Active Directory knowledge * Microsoft Office 365 skills desired * Basic knowledge of the Alaska Legislature and state government. * Ability to act professionally, objectively, and impartially in dealing with legislators and the public. * Ability to maintain confidentiality and handle politically sensitive work. * Diligence, dependability, and punctuality. Education, Experience, and Licensing Requirements: * High school diploma, GED, or equivalent required. * Bachelor's degree in computer information systems, computer science, or related field, desired but may substitute work experience. * At least 1-year experience as a help desk support desired * One year of Microsoft Windows OS support experience preferred * One year of Microsoft Office 365 support desired Additional Required Information * Applicants must apply on Workplace Alaska or submit a resume to the LAA Personnel Office before this recruitment's scheduled closure date * Only selected applicants will be interviewed The applicant pool acquired during this recruitment may be used for future vacancies. Special Note: This is a fully exempt job class under AS 39.25.110(3). Positions in the Legislative Affairs Agency are required to be politically neutral. Contact Information Legislative Affairs Agency Personnel Office ************************ ************** Careers with the State of Alaska offer MANY benefits The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work. For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.) Insurance Benefits * Health insurance, which includes employer contributions toward medical/vision/dental * The following employee groups are under AlaskaCare Benefits administered by the State: See ************************************** for additional information. * AVTEC * Confidential * Correctional Officers * Marine Engineers * Mt. Edgecumbe Teachers * Supervisory * Unlicensed Vessel Personnel/Inland Boatman's Union * Exempt employees (not covered by collective bargaining) * The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. * General Government * Labor, Trades and Crafts * Public Safety Employees Association * Masters, Mates & Pilots * Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit) Optional Insurance Benefits * Group-based insurance premiums for * Term life (employee, spouse or qualified same sex partner, and dependents) * Long-term and short-term disability * Accidental Death and Dismemberment * Long-term care (self and eligible family members) * Supplemental Survivor Benefits * Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits * Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) * Matching employer contribution into a defined contribution program (new employees) * Employer contribution into a defined benefit or defined contribution program (current employees) * Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security * Option to enroll in the Alaska Deferred Compensation Program * Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See ******************************* for additional information Paid Leave & Other Benefits * Personal leave with an accrual rate increase based on time served * Twelve (12) paid holidays a year Employer State of Alaska Address PO Box 110201 Juneau, Alaska, 99811 Phone ************** (Statewide toll-free number) ************** (Juneau and out-of-state callers) Website ****************************

Requirements • 1-2 years of hands-on experience in IT support, help desk, or a related technical field. • Strong customer service and communication skills; able to work professionally with all levels of staff. • Solid understanding of Windows 10/11, desktop support, and basic troubleshooting methodologies. • Familiarity with Active Directory, DNS, DHCP, Group Policy, and Office 365 administration. • Ability to travel regularly to local dealerships and occasionally out of state. • Self-motivated with strong multitasking, time management, and organizational abilities. Preferred Skills: • Experience with remote support tools and ticketing systems. • Exposure to networking concepts, firewall interfaces, and escalation workflows. • Experience supporting multi-site environments. • CCNA or similar networking knowledge (preferred but not required). • Comfort working independently as the sole technician supporting a region. Helpful Knowledge, Skills and Abilities: Windows 10/11, Desktop/Laptop Support, Troubleshooting, Active Directory, Customer Service Hardware Support, Office 365, Help Desk Support, Ticketing Systems, Computer Imaging Technology Deployment, Remote Support Tools, Basic Networking, Firewall Console Familiarity

*Must have experience with network multi-function printers.* This is a short term, full time contract position with our client in Anchorage, AK. The dates of this role are from 6/14-7/31 . * EDHP Certification required.* is 8AM-5PM, Monday-Friday .** Primary Responsibilities: +Assist with data collection of network printers. +Assist in the day to day installation process of network printers and MFDs. +Verifying delivery, placement, installation, device moves and removals, and all associated documentation/tracking of work completed. *To be considered for the role, you must have a clean and valid driver's license. We are a drug free workplace and do conduct background checks.* The position pays at the $18.00-$19.00 per hour payrate and cannot be negotiated. Please submit a resume for consideration. Qualifications Skills required: +Highly organized. +Strong attention to detail. +Ability to pass a drug and government secrity background test. +1-2 years IT experience preferred +Extensive walking is required outside and up staircases + Lifting of heavy devices and maneuvering them into tight areas * EDHP Certification required.* All your information will be kept confidential according to EEO guidelines. Qualifications Qualifications Skills required: +Highly organized. +Strong attention to detail. +Ability to pass a drug and government secrity background test. +1-2 years IT experience preferred +Extensive walking is required outside and up staircases + Lifting of heavy devices and maneuvering them into tight areas * EDHP Certification required.* Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionSalary: **VotedBest Place to Workin Alaska in 4 Years Running!** Set Free Alaska is looking for a Peer Support Professional (PSP) to join our award-winning team. You are the perfect candidate if you are passionate about helping others and looking for more than just a job. If you have been interested in entering the behavioral health field or helping others recover from addiction, but do not know where to start, this may be the job for you. This position does not require any special certifications to start. Peers are on the front lines of the fight, championing others as they find hope and healing. Set Free was voted the Best Place to Work in Alaska for all employers under 250 employees. Apply now to add your skills, knowledge, and passion to our team of life-changers! A Peer Support Professional (PSP) is responsible for engaging with peers in the continuum of care and encourages them to maintain sobriety, participate in recovery-oriented activities and develop a network of sober supports. PSP helps patients identify and access needed resources and recovery supports. Benefits: Insurance Health Dental Vision Life Short Term Disability 401K with 3% match Paid Time Off Continuing Education Stipend Qualifications: Willingness to work toward a State of Alaska Peer Support Professional certification or willing to acquire one within six (6) months from date of hire Lived experience in addiction and recovery (personal or familial) Ability to: Pass a drug screening and State of Alaska background check Qualify for SFAs commercial automobile insurance Provide proof of personal vehicle insurance coverage A current valid drivers license A safe, reliable vehicle Skills required: Good written, verbal and organizational skills Punctuality and consistency in reporting to work, and in delivery of direct services Willingness to share personal recovery stories using lived experiences Understanding of being trauma informed and awareness of cultural differences The ability to: Be a team player, demonstrating motivation, exercising discretion and dependability Be a model to people in recovery Build rapport with clients and staff while maintaining professional boundaries Maintain confidentiality and treat everyone with dignity and respect Manage situations that can cause intense distress and work to ensure the safety and well-being of themselves and other staff Basic computer skills and fluid use of electronic communication tools Job responsibilities: Maintain confidentiality of all information as it relates to the position Help peers manage crisis Work with peers to connect them to resources in the community that will enhance their recovery such as, employment, housing, education, and outside community activities that promote recovery Advocate for peers in an addiction treatment setting and within the community Help peers with recovery planning and assist them to set and accomplish goals related to home, work, community, and health Provides information about skills related to health, wellness, and recovery and facilitate change through goal setting, education, and skills building Facilitate individual and group Community & Recovery Support Services meetings that assist and enhance one's recovery and integration into the community Model and teach peers life skills which can include personal care/hygiene, laundry, housekeeping, shopping/budgeting, and meal preparation Coordinate and maintain effective relationships with colleagues and others to enhance the peer support services being provided PSP will be required to drive their personal vehicle for client support. (When proper documentation is submitted, vehicle use reimbursement is provided at the IRS mileage rate) A PSP will mentor, educate, and spread the message of recovery to individuals who are new in recovery. A PSP will provide emotional and social support to peers and model healthy supportive relationships that encourage sobriety and living a life in recovery

Job Description**CONTINGENT UPON CONTRACT AWARD**Overview: Job Title: Senior Help Desk Technician Security Clearance: Secret (Due to the nature of the work and contract requirements, U.S. Citizenship is required. ) Description: C3EL is seeking a cleared Senior Help Desk Technician to join our on-site team in Alaska at Fort Richardson and Fort Wainwright. This position will provide direct IT support to users across multiple network environments, ensuring rapid response and issue resolution in accordance with established Service Level Agreements (SLAs). The Senior Help Desk Technician will troubleshoot hardware and software issues, support system imaging and deployment, and assist with network and Active Directory management in support of U.S. operations. Responsibilities will include, but not be limited to: Provide Tier I-II technical support for SIPR, NIPR, and CENTRIX environments. Troubleshoot and resolve issues related to hardware, software, servers, mobile devices, and A/V equipment. Manage and track incidents through Altiris Help Desk and Remedy ticketing systems. Perform system imaging and OS deployment using Altiris Deployment Solution (DS) or SCCM. Administer and maintain Active Directory accounts, permissions, and group policies. Support and troubleshoot network connectivity and configuration issues. Escalate complex issues to Tier III support or system engineers as needed. Ensure all service requests are completed within established SLAs and documented properly. Provide courteous, professional customer service in all end-user interactions. Minimum Qualifications: U.S. Citizenship. An active, in-scope US Government issued Secret clearance. Current DoD-8570 IAT Level 1 baseline certification (Net+ CE, or equivalent). 5-7 years of experience providing IT support services, troubleshooting both hardware and software in mixed environments. Demonstrated experience supporting: Workstations and laptops across SIPR, NIPR, CENTRIX, and STAMIS networks. Active Directory administration and user support. OS delivery methods such as Altiris Deployment Solution (DS) and SCCM. Help Desk ticket tracking systems (Altiris Help Desk, Remedy). Networking fundamentals and troubleshooting. Preferred Qualifications: Experience providing IT Tiered Support Services within DISA, USARPAC, or USARC environments. Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery. Education: A minimum of a High School diploma or equivalent is required.