Information technology/support technician jobs in Decatur, IL - 278 jobs
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Desktop Support Specialist
Axiscades
Information technology/support technician job in Decatur, IL
AXISCADES is a leading, end to end engineering solutions and product company. We bring expertise that caters to the digital, engineering, and smart manufacturing needs of large enterprises. With decades of experience in creating innovative, sustainable, and safer products worldwide, AXISCADES delivers business value across the entire engineering life cycle.
Our deep domain expertise and engineering solution portfolio covers the complete product development life cycle from concept evaluation to manufacturing support and certification for the Aerospace, Defence, Heavy Engineering, Automotive, Medical Devices & Industrial Product industries.
AXISCADES is headquartered in Bangalore and has offices across India, North America, Europe and the Asia Pacific region. URL: *************************
Our Subsidiaries
Mistral Solutions: ********************************
Epcogen - ***********************
Add Solutions- *******************************
Title: Desktop Support Specialist
Location: Decatur, IL (100% Onsite)
Employment Type: Fulltime Permanent
Responsibilities:
Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool.
Co-ordination with engineers and user.
Providing desk side support for local users and remote assistance for users.
Monitor, track and respond to customer satisfaction survey responses.
Should be good in Windows Support, Outlook Support, Active Directory, DNS, DHCP.
Should have good knowledge into Hardware Support (Printer, System Assembling and Disassembling)
OS Troubleshooting, Outlook Troubleshooting and Configuration
Should be well versed in remote support.
Should have good communication and technical knowledge.
Requirements:
•Bachelor's degree in computer science or information technology.
•Proven work experience as a desktop support engineer or support technician.
•Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
•Knowledge of popular operating systems, software applications, and remote connection systems.
•Ability to solve complex hardware and software issues.
•Ability to travel and work after hours when necessary.
•Excellent interpersonal skills.
•Good written and verbal communication skills.
“We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status"
$35k-47k yearly est. 4d ago
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Computer Field Tech Position-Springfield IL
BC Tech Pro 4.2
Information technology/support technician job in Springfield, IL
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Information technology/support technician job in Decatur, IL
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$28k-37k yearly est. 10d ago
Tier 2 Technical Support Operations Analyst
ASM Research, An Accenture Federal Services Company
Information technology/support technician job in Springfield, IL
The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
+ Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
+ Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
+ Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
+ Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
+ Be available for on-call 24x7x365 ongoing application support.
+ Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
+ Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
+ Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
+ ServiceNow metrics reporting on ticket acknowledgements, resolution times and
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
+ 4-6 years of experience in information technology, systems administration or other IT related field.
+ Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
+ Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
**Other Job Specific Skills**
+ Technical problem solving and implementer skills in application coding, infrastructure, or automation.
+ Effective communications (written and spoken).
+ Coordinates and tracks well across AFS and client technical and functional teams.
+ ServiceNow ITSM (desired not required).
+ ITIL (desired not required).
+ Data Analysis / Excel.
+ SQL Server Integration Services (SSIS).
+ T-SQL
+ MSFT SQL Server
+ Azure SQL Databases
+ Database Architecture
+ Extract, Transform and Load (ETL) data
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$87k - $115k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$87k-115k yearly 43d ago
IT Support Technician Part-Time
Webster Cantrell Youth Advocacy
Information technology/support technician job in Decatur, IL
IT Support Technician
Reports To: Director of Technology
Status: Non-Exempt
Provides user support to Agency employees, maintains and troubleshoots PC's and related hardware, and performs pertinent updates to equipment. In this position, the IT Support Technician responds to inquiries and requests for assistance with the Agency's computer systems or PC's, installs PC's and peripherals, and installs Agency approved software.
INFORMATION PRIVACY AND SECURITY LEVEL:
In accord with federal and state legislative mandates, individuals employed in this position are trained to, and function within a Level I security clearance for confidentiality of client protected health information, and other privileged information. Appropriate sanctions will be applied against employees who fail to comply with the privacy policies and procedures of the Agency.
QUALIFICATIONS:
Hold a minimum of a High School Diploma, Associates Degree preferred, and two (2) years technical experience.
Have the ability to troubleshoot, analyze, and resolve technical issues with PC's.
Possess intermediate level of understanding of Windows network operating systems.
Communicate effectively with all levels of Agency staff.
Have knowledge of trauma informed care and ability and willingness to make trauma informed decisions with client and/or other staff when necessary. Take any on-going trainings when required.
Possess working knowledge of Microsoft Windows and Office Applications.
Familiar with Citrix, Security Camera Systems & Servers.
Show promising professional competency supported by an excellent academic record, a stable work history, professional references, and high ratings on the job interview.
Have the ability to respond with discretion and professionalism at all times when dealing with confidential or sensitive matters.
Have excellent inter personal skills.
Have the ability to organize and prioritize work and to meet deadlines.
Treat all information concerning children, youth, and their families in any Agency program with absolute confidentiality.
Have a current Illinois Driver's license and proof of state requirement for insurance.
Ability to pass a background check.
PHYSICAL CHARACTERISTICS REQURIED:
Ability to engage in daily, full-time attendance, and occasionally, in duties re quiring longer than eight (8) consecutive hours as well as non-working hours on call duties.
Possess the ability to perform sitting, standing, and stooping in daily full-time employment.
Ability to work a flexible schedule.
Ability to operate a motor vehicle during both day and night hours.
Reasonable proficiency in handwriting and computer use, and in the use of clear verbal and written communication skills.
Have natural or corrected reasonably good vision and hearing, and the ability to use the telephone.
Possess the mental ability to analyze a problem or situation at hand and able to recommend remediation.
Ability to occasionally lift items up to twenty-five (25) pounds in weight.
The ability to move physically about the Agency's owned buildings and grounds, and to use stairways (especially in emergencies).
Possess the ability to maintain calm efficiency and effectiveness in stressful and demanding situations.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
User Support:
Respond to requests for assistance from Agency employees; and
Identify problems, troubleshoot, and provide advice or assistance to users.
PC Support:
Install PCs and related peripherals;
Troubleshoot hardware problems and perform minor repairs; and
Perform system updates.
Software Support:
Install Agency approved software;
Perform software updates, both via PC and network applications;
Troubleshoot and resolve software problems; and
Other duties as assigned.
$35k-56k yearly est. 9d ago
Field Tech Solutions & Support Cons II
Northwestern Mutual 4.5
Information technology/support technician job in Champaign, IL
requires 100% onsite availability in Champaign, IL. The Technology Solutions & Support Consultant is an on-site position embedded within network offices nationwide, dedicated to advancing financial advisors' sales effectiveness and practice growth through innovative technology solutions. This dual role involves optimizing technology configurations and driving technical product integration while simultaneously delivering customized consulting to align digital strategies with business objectives and championing the adoption of Northwestern Mutual's technology suite. By spearheading strategic technology integration, the consultant transforms advisor practices, driving continuous improvement and fostering collaboration across all organizational levels.
Primary Duties & Responsibilities:
* Develop relationships with financial advisors (FA), FA teams, and network office (NO) leadership and their teams, focusing on understanding basic business objectives and support needs.
* Assist advisors and teams in using Northwestern Mutual's technology tools effectively, demonstrating how they enhance client-advisor experiences and productivity.
* Utilizes extensive knowledge of computers, mobile devices, hardware, software configurations, operating systems, and LAN.
* Develop a thorough understanding of the insurance and investment sales cycles to understand how technology can be integrated into business processes.
* Apply consulting strategies to demonstrate technology benefits, focusing on clear communication to ensure audience understanding.
* Provides advanced project consultation, and subject matter expertise to enterprise partners on technology needs, remodels, new office buildouts, and upgrades to enhance the customer experience.
* Collect feedback from advisors and teams to relay to Home Office leadership, helping ensure technology solutions meet user needs.
* Manages escalations and project management of enterprise technology implementations and upgrades, including communication and feedback to local and corporate leadership.
* Support the identification of inefficiencies with guidance, suggesting simple technology applications to improve advisor practices.
* Participate in planning sessions to support goal achievement, learning strategic methods to increase productivity and client satisfaction.
* Assist in delivering training on technology best practices, facilitating classes under supervision to promote effective tool usage.
* Help prepare users for new technology deployments by assisting with training and communication of benefits.
* Handles vendor management of third-party technology solutions providers and implementations, ensuring effective collaboration and integration.
* Track engagement activities and attend training sessions to expand knowledge and skills, contributing to improvement efforts.
* Maintains a high level of proficiency and expertise in complex computer hardware and software technologies through continuous education, advanced training, and self-study.
* Travel may be required based on supported offices.
Qualifications:
* Bachelor's degree in business or related field, or equivalent experience.
* Minimum of 2 years related experiences including consultation experience working with professionals within financial services or similar industry.
* Experience coaching and training professionals.
* Technology support experience preferred.
* Ability to understand sales-focused software technology and its benefits.
* Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tool
* Ability to build and maintain relationships.
* Proven ability to consult and drive measurable improvements in an outcome-based model. (E.g. prior demonstrated ability to drive % increase in adoption, sales etc.)
* Demonstrated ability to lead and facilitate groups of people.
#LI-Onsite
This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted - FINRA
Compensation Range:
Pay Range - Start:
$60,340.00
Pay Range - End:
$112,060.00
Geographic Specific Pay Structure:
Structure 110:
$66,360.00 USD - $123,240.00 USD
Structure 115:
$69,370.00 USD - $128,830.00 USD
We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!
Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
$60.3k-128.8k yearly Auto-Apply 38d ago
IT Technician
Academy of Scholars 4.1
Information technology/support technician job in Decatur, IL
Are you passionate about technology and eager to solve IT challenges while making a difference in a school community?
We are seeking an enthusiastic Entry-Level IT Technician to join our school's IT team. In this role, you will support students, teachers, and staff with their technology needs in a
friendly, patient, and professional manner. This is a great opportunity for someone looking
to start or grow their career in IT while contributing to a positive learning environment.
Key Responsibilities
Install and set up PC hardware, peripherals, and classroom technology.
Inspect, maintain, and repair computer equipment (e.g., keyboards, mice,
projectors, smart boards).
Install, configure, and manage software according to specifications.
Set up and maintain local networks, ensuring connectivity and functionality for school systems.
Monitor and maintain network security, backups, and privacy protocols.
Provide technical support and prompt troubleshooting for teachers, students, and staff.
Assist with technology integration in classrooms and staff training on new systems or applications.
Keep accurate records of repairs, system issues, and maintenance activities.
Track and maintain hardware/software inventory and IT-related expenses.
Recommend IT equipment purchases based on school needs.
Requirements
Basic knowledge of computer hardware, operating systems, and networks.
Strong problem-solving skills and attention to detail.
Calm, patient, and professional demeanor, with the ability to work well with children and educators.
Excellent communication and interpersonal skills.
Ability to manage time effectively and prioritize tasks in a school setting.
Hands-on experience with computers and networks (academic projects, internships, or home lab experience welcome).
Background check and clearance required for working in an educational environment.
CompTIA A+, Microsoft, or similar entry-level certification is a plus but not required.
Who We're Looking For:
A friendly, reliable, and supportive team member who enjoys helping others, learns
quickly, and is committed to maintaining a safe and positive learning environment through
technology support.
$41k-52k yearly est. Auto-Apply 60d+ ago
Dynamic PC Support
Worldwide Techservices 4.4
Information technology/support technician job in Urbana, IL
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
$38k-53k yearly est. 2d ago
Information Systems Technician I - Systems and Programming
Illinois Secretary of State
Information technology/support technician job in Springfield, IL
Job DescriptionOffice of the Illinois Secretary of State Alexi Giannoulias Job Title: Information Systems Technician I Division: Information Technology - Systems and Programming Union: IFT
Salary: $4,865.00 monthly, commensurate with experience
Attention: Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and/or sponsorship requests.
Overview:
Responsibilities include, but are not limited to, the development of new Drivers programs, as well as enhancements and maintenance of existing Drivers programs and related sub-systems.
Duties and Responsibilities:
Assists in the planning, analysis, design, development, and support of Drivers programs of varying size and complexity; maintains sub-systems of a large Drivers Services processing system and understands integration points to make relevant modifications when necessary; hands-on technical experience using technologies including COBOL, CICS, and JCL is required; a strong working knowledge of DB2, SQL, and stored procedure experiences is also required. HTML, CSS, and XML interface development experience is preferred.
Based on project specifications, utilizes applicable tools to design flowcharts, process models, and use cases in preparation for program development and testing.
Assists in analyzing test results for the detection of technical programming errors.
Assists in assessing and formulating strategies to improve efficiency of existing applications, maintenance, and enhancement processes.
Prepares and modifies detailed programming documentation in accordance with established documentation standards.
Responsible for test plan development, execution, and unit testing verification.
Performs other duties as required or assigned.
Minimum Requirements:
Requires knowledge skill and mental development equivalent to the completion of one year of college, with Computer Science coursework or one and one-half (1.5) years of technical systems and/or programming experience.
Hands-on technical experience using technologies including COBOL, CICS, and JCL is required.
A strong knowledge of DB2, SQL, and stored procedure experiences is also required.
HTML, CSS, and XML interface development experience is preferred.
Requires the ability to lift and carry up to 50 lbs.
Requires a valid Illinois Driver's License.
Application Process:
Please visit ********************************** to apply by completing the online application; you may also upload a resume or other attachments as needed.
Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago ************** or Springfield **************.
Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.
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$4.9k monthly 27d ago
Test Infrastructure Support Analyst
Paradigminfotech
Information technology/support technician job in Bloomington, IL
Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.
Job Description
Role: Test Infrastructure Support Analyst
Onsite required: Bloomington, IL
No Relocation Provided
Must Haves: 7 years of related experience including supporting a test infrastructure environment.
Looking for a test infrastructure support analyst. Person will be responsible for Cabling of Servers, Loading workstations/problem resolution / Troubleshooting /assisting business partners, Workstation Setups / Teardowns, Receiving and Return to stock of equipment. Some physical requirements such as removing cables / lifting and carrying 50 lbs or more (load carts), ability to climb ladders and lift floor tiles.
Additional Information
MANDATORY DETAILS
Full Name :
Contact info :
Current location :
Work authorization :
Availability :
Skype :
Expected rate :
Professional References 2:
$46k-82k yearly est. 60d+ ago
Support Analyst
Communications Data Group 4.5
Information technology/support technician job in Champaign, IL
Full-time Description
Perform expert level remote helpdesk services for CDG's customers with a focus on standards of excellence that ensure customer satisfaction, technical accuracy, and productivity. This position is a customer facing position that demands teamwork and performance that projects dependability, integrity, and professionalism. Works closely with software development and IT teams on escalating software defects and feature enhancements.
Requirements
· Provide accurate and efficient remote software support to CDG customers.
· Provide technical support to CDG customers on daily operations related to telecommunications service delivery.
· Assist with developing reports, optimizing software configurations, assisting with special requests and other related technical functions.
· Ability to train others on application software; develop and utilize appropriate training materials.
· Interact and communicate independently, effectively, clearly, and professionally in a manner that promotes considerate and cooperative relationships and overall teamwork.
· Provide expert level knowledge of application software and procedures to investigate and resolve software problems as needed.
· Provide training on-site at customer locations and as needed at CDG's annual Customer Conference.
· Will perform demonstrations/presentations explaining features and benefits of application software to prospective customers as needed.
· Suggest product enhancements and modifications and assist in the production and maintenance of user documentation.
· Perform certain assignments relative to Quality Assurance Testing, system fixes, and documentation of system enhancements.
· Perform other miscellaneous duties as assigned to ensure effective operation of department specifically and CDG as a whole.
· Provide user input to software development staff for billing program enhancements and modifications.
· Perform integrity and validation checks on all data transferred.
· Participate in industry meetings, conventions, forums, etc., as well as various marketing/sales efforts as required.
· Work on projects as needed that may include technical documentation and quality assurance functions.
· Perform other related duties as assigned to ensure effective operation of department specifically and CDG as a whole.
Qualifications and Skills
Associate degree in Computer Science or Information Technology fields preferred. Related curriculum or equivalent experience will be considered. Telecom knowledge a plus.
Minimum 2 years' experience with Microsoft Windows, Linux, Microsoft Word, Microsoft Excel, Adobe Acrobat, relational databases, and accounting related applications with basic knowledge of modern internet technologies and related hardware and software applications.
Must be a team player with the ability to work with minimal supervision.
Must be willing to work extra hours, weekends, and on-call situations if needed.
Must be willing to travel and have a valid driver's license with a good driving record to drive rental vehicles if necessary.
Must be a self-motivated, people oriented individual with highly developed interpersonal, oral and written communication skills, who is comfortable making presentations to large or small groups and with extemporaneous speaking when necessary.
Understanding of CDG products and services and knowledge of wireline and wireless industries would be beneficial.
Must be able to project and maintain an image of integrity, dependability, and professionalism in all business relationships, both internal and external.
Salary Description $50,000+
$50k yearly 60d+ ago
IT Support Technician
Computer Techniques Inc.
Information technology/support technician job in Taylorville, IL
The IT Support Technician is responsible for all service and support needs for our customers. This relates to all technology and includes workstations, servers, printers, networks, and vendor specific hardware and software.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
IT Support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
Technical and support services for:
Windows Server, Exchange, SQL, SharePoint, and other Microsoft-related technologies
WAN and LAN connectivity, routers, firewalls, and security
Disaster recovery solutions
Remote access solution implementation (VPN, Terminal Services and Citrix)
System documentation to include system reviews and recommendations.
Communication with customers as required, e.g. keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Document internal processes and procedures related to duties and responsibilities.
Enter all time in internal ticketing system.
Driving duties include conveying materials, equipment, and staff to and from work sites.
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to maintain a professional demeanor
Adept in verbal and written communication
Ability to diagnose technical issues, matching resources to these issues appropriately
Understanding of support tools, techniques, and how technology is used to provide IT services
Ability to evaluate situations and adjust to changing priorities
Strong attention to detail and organizational skills
QUALIFICATIONS
Associates' degree in IT-related field or equivalent experience
Candidate must be willing to reside near or commute to a Joink office (Currently within Illinois: Taylorville, Hillsboro; Indiana: Terre Haute)
Candidates which have the following will have priority:
Professional IT Certifications such as Microsoft MCP, MCSA, or MCSE; Citrix CCEA or CCIA; SonicWall CSSA; Cisco CCNA; or VMware VCP
WORKING ENVIRONMENT
40 hours per week
Primarily office environments, internal and customer premise
Must be able to work overtime with and without notice.
Willingness to travel to other Joink offices, industry conferences, etc.
Must participate in On-Call Rotation
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 50 pounds, and push/pull up to 75 lbs. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
OTHER DUTIES
Please note that this job description is not a comprehensive list of all activities, duties or responsibilities the employee may be required to engage in for this job. These duties, activities, and responsibilities may change at any time with or without notice.
EEO STATEMENT
Joink is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability status, sexual orientation, gender identity, marital status, pregnancy, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
$35k-55k yearly est. 60d+ ago
Field Support Technician/Senior Field Support Technician - Student Affairs Technology
University of Illinois Urbana-Champaign, Il 4.6
Information technology/support technician job in Urbana, IL
Field Support Technician / Senior Field Support Technician Student Affairs Technology Student Affairs Technology is at the heart of transforming the student experience through innovative IT services for Student Affairs departments across campus. We work closely with business leaders and IT professionals to deliver technical solutions that enhance efficiency and build operational resilience. We're looking for passionate individuals from all backgrounds who are eager to help shape and nurture a vibrant community aligned with our mission. By joining our team, you'll directly contribute to advancing the University's academic goals, fostering environments that promote student learning and success, championing diversity, and supporting the holistic development of all students. Your work will play a crucial role in creating a more inclusive, thriving campus for everyone.
We are hiring across several functions within Student Affairs Technology and invite you to view all our current openings here.
You are encouraged to apply for all positions that best match your profile and interests.
DETAILS for the FIELD SUPPORT TECHNICIAN
This position provides hardware, networking and audio visual field support for residential computer labs, administrative computers and other technology hardware for Student Affairs units.
* Field Support
* Field support for workstations, printers and other peripheral hardware for residential computer labs.
* Field support for workstations, printers and other peripheral hardware for administrative systems.
* Field support for wired and wireless networking troubleshooting and configuration.
* Install and configure new or modified equipment and software as required.
* Create and maintain end user documentation.
* Create and maintain technical documentation for technology staff.
* Work within defined policies and procedures to solve user or system problems, including those that require solutions with originality and/or ingenuity.
* Audio-Visual Support
* Provide in the field assistance and troubleshooting for fixed audio-visual equipment, cameras, and digital signs.
* Hardware Lifecycle
* Purchasing and maintain asset management for technology equipment.
* Assist the development and testing with endpoint management applications for new workstation and laptop configurations.
* Other Duties
* Assume appropriate related additional duties to further the mission of the unit.
* Provide assistance with special technology projects.
Minimum Qualifications for the Field Support Technician:
* High school diploma or equivalent.
* Any one or any combination totaling four (4) years (48 months) from the following categories:
* College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
* 30 semester hours equals one (1) year (12 months)
* Associate's Degree (60 semester hours) equals eighteen months (18 months)
* 90 semester hours equals two (2) years (24 months)
* Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
* Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
* Demonstrated experience providing IT customer service to individuals in-person, over the phone, through a trouble ticket system, email, and/or chat tools.
* Demonstrated experience providing computer hardware, networking, and technology support.
* Demonstrated experience providing application and/or desktop support to end users.
* Demonstrated experience troubleshooting Windows workstation operating systems.
* Demonstrated experience supporting essential network services, including DNS, DHCP, and/or VPNs, including diagnosing network problems.
* Demonstrated experience in the use of Microsoft Active Directory or Entra ID (Azure Active Directory), including computer object management.
* Demonstrated experience supporting audio visual equipment, including setup and maintenance.
Preferred Qualifications for the Field Support Technician
* Experience troubleshooting Apple OS or Apple mobile OS in an enterprise environment.
* Experience supporting mobile technology platforms such as tablets, iPads or smartphones.
* Experience with digital signage and/or CCTV systems.
* Experience performing endpoint management and systems imaging.
* Experience providing technology support in a higher education environment residence hall environment.
* Experience providing hardware support in a computer lab or residence hall environment.
* Experience in a higher education environment.
DETAILS for the SENIOR FIELD SUPPORT TECHNICIAN
The position serves as a second level point of contact for hardware, networking and audio-visual field support for residential computer labs, administrative computers and other technology hardware for Student Affairs units. Aids with oversight of hardware life-cycle management and residential technology support.
* Field Support
* Field support for workstations, printers and other peripheral hardware for administrative systems
* Field support for workstations, printers and other peripheral hardware for residential computer labs
* Field support for wired and wireless networking troubleshooting and configuration
* Install and configure new or modified equipment and software as required
* Create and maintain end user documentation
* Create and maintain technical documentation for technology staff
* Work within defined policies and procedures to solve user or system problems, including those that require solutions with originality and/or ingenuity
* Audio-Visual Support
* Provide in the field assistance and troubleshooting for fixed audio-visual equipment, cameras, and digital signs
* Hardware Lifecycle
* Oversee recommendations, purchasing, and asset management for technology equipment
* Manage hardware lifecycle of workstations, laptops, printers, and peripherals
* Assist with the annual audio-visual lifecycle upgrades and replacement
* Assist the development and testing with endpoint management applications for new workstation and laptop configurations
* Project Management
* Responsible for tracking work assignments and resources to ensure project milestones are achieved
* Other Duties
* Assume appropriate related additional duties to further the mission of the unit.
Minimum Qualifications for the Senior Field Support Technician:
* High school diploma or equivalent.
* Any one or any combination totaling five (5) years (60 months) from the following categories:
* College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
* 30 semester hours equals one (1) year (12 months)
* Associate's Degree (60 semester hours) equals eighteen months (18 months)
* 90 semester hours equals two (2) years (24 months)
* Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
* Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
* Demonstrated experience providing IT customer service to individuals in-person, over the phone, through a trouble ticket system, email, and/or chat tools.
* Demonstrated experience providing computer hardware, networking, and technology support in an office environment.
* Demonstrated experience providing application and/or desktop support to end users.
* Demonstrated experience troubleshooting Windows workstation operating systems.
* Demonstrated experience supporting essential network services, including DNS, DHCP, and/or VPNs, including diagnosing network problems.
* Demonstrated experience in the use of Microsoft Active Directory or Entra ID (Azure Active Directory), including computer object management.
* Demonstrated experience supporting audio visual equipment, including setup and maintenance.
* Demonstrated experience performing systems imaging.
Preferred Qualifications for the Senior Field Support Technician
* Experience troubleshooting Apple OS or Apple mobile OS in an enterprise environment
* Experience supporting mobile technology platforms such as tablets, iPads or smartphones
* Experience with digital signage and/or CCTV systems
* Experience with endpoint management tools.
* IT Certifications related to core responsibilities and knowledge of position (e.g. CompTIA Network+, MCSE, CCNA, HDI Customer Service, etc.).
* Experience with providing technical training to end-users
* Experience in a higher education environment
* Experience providing hardware support in a computer lab or residence hall environment
Knowledge, Skills and Abilities for both levels (Field Support Technician & Senior Field Support Technician)
* Knowledge of networking protocols; DHCP, TCP/IP, DNS, ARP, IPv4, IPv6, OSI 7-layer model).
* Ability to work in a collaborative team environment.
* Ability to provide service in a friendly, positive, and professional manner.
* Ability to work independently within specified time constraints while demonstrating sound decision-making skills.
* Excellent communication skills to a variety of audiences (management, peers, users and vendors)
Additional Physical Demands for both levels (Field Support Technician & Senior Field Support Technician)
* Work is split equally between three distinct environments: office, warehouse, and in the field (on-site).
* The position requires the individual to lift and move technology equipment
* Installation of server and workstation hardware involves frequent lifting and moving equipment, media, and peripherals approximating 35-40 pounds. The individual must be able to access all areas of the building.
* Routine travel to other departments on campus will require a valid driver's license.
Appointment Information
This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 2/2/2026.
* Salary Information: The budgeted salary at the Field Support Technician level is $50,000 - $60,000 per year and at the Senior Field Support Technician is $60,000 to $75,000 per year.
* Fully Onsite position: This position will be expected to work at the University of Illinois Urbana-Champaign campus on a full-time basis per the University's Workplace Flexibility policy.
* Sponsorship: Sponsorship for work authorization is not available for this position now and in the future.
For more information on Civil Service classifications, please visit the SUCSS web site at ************************************************************
Application Procedures & Deadline Information
Applications must be received by 6:00 pm (Central Time) on February 2nd, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through ************************* will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact *******************************. For questions regarding the application process, please contact ************.
At the University of Illinois Urbana-Champaign - the state's flagship public university and one of the world's leading research institutions - every staff member helps shape what's next. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you're empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence - where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.
Champaign-Urbana
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.
This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at ************, or by emailing accessibility@illinois.edu.
Requisition ID: 1034264
Job Category: Technical
Apply at: *************************
$60k-75k yearly Easy Apply 4d ago
PC/Network Support
Sangamon County, Il
Information technology/support technician job in Springfield, IL
Department Information Systems Title PC/Network Support Listed On 12/29/2025 Listed Until 4/30/2026 The Sangamon County Information Systems Department is accepting applications for a PC/Network support position. Responsibilities Successful applicant will be joining the County I.S. Operations team responsible for PC implementation/support and network support for 30+ county departments with 700+ users. Responsible for evaluation of user requirements, hardware/software selection, purchasing, implementation and ongoing support. Responsible for networking internal PC LAN's, IBM i, Remote Access Systems, and the Internet. Responsible for maintenance of PC's, operating system and applications; including installation and configuration of hard drives, printers, and other PC accessories. Responsible for usage of the cabling systems used for the network. Responsible as a backup for other miscellaneous duties such as; computer room operations, phone support, network user security, etc.
Requirements
Requires lifting of up to 50 pounds. Requires a valid driver's license to drive to the various County office locations. Requires ability to work at a high technical level independently and efficiently. Requires ability to plan, organize, and direct the projects assigned. Requires ability to develop procedures. Requires ability to communicate effectively both orally and in writing. Requires ability to establish and maintain satisfactory working relationships with coworkers, vendors, and County computer users. Requires employee to be a current resident or become a resident of Sangamon County within 6 months of employment.
Skills
Knowledge of set-up and installation of desktop computers, laptops, and tablets. Ability to troubleshoot hardware, software, and network problems. Knowledge of diagnosis and removal of virus/malware. Knowledge of Microsoft Office applications and ability to learn various applications. Possess good organizational and time management skills. Knowledge of TCP/IP, Routers, Wireless, and other networking devices. Knowledge of installation and troubleshoot printers and scanners. Knowledge of web browsers and plug-ins. Associates Degree or technical training in PC Networking or related field is desired. Experience in help desk work or a similar support role is a plus.
Benefits
Health, Dental, Life Insurance, Pension Plan, Deferred Compensation, Paid Vacation, Sick Time, and Personal Time. Starting salary $51,213 to $64,017.
To be considered please submit your cover letter, resume, and three references to ********************** . Review of applications will begin immediately and continue until the position is filled.
Further Info
Sangamon County is an Equal Opportunity Employer.
$51.2k-64k yearly 20d ago
Research Technology Support Specialist
Alabama A&M University
Information technology/support technician job in Normal, IL
Coordinate, establish, maintain, analyze, troubleshoot, and repair computer systems hardware and computer peripherals. Document, maintain, upgrade or replace hardware and software systems. Establish procedures for supporting and maintaining user account information to include rights, security, and system groups. Troubleshoot and repair basic network problems. Familiar with setup and operation of current technology.Essential Duties and Responsibilities:
* Investigate, analyze and develop procedures to resolve hardware and associated software and communications problems on university computer system; performs complex hardware repairs and maintenance on a wide range of pc-based computers and peripherals while developing procedures to support said equipment.
* Provide advance hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts to include Macintosh software and Hardware.
* Evaluate existing computer systems hardware, and perform system upgrades; based on customer needs, customize and test computer systems, and resolve configuration conflicts and errors.
* Provide online support while establishing procedures to be used by technicians and analyst in their supporting of other staff, faculty and students.
* Research, analyze, and recommend appropriate computer hardware for customized computer configurations.
* Review, prioritize, and process problem reports; document the progress of projects.
* Familiar with a variety of the field's concepts, practices, and procedures.
* Establish procedures for and coordinate asset management using current Help Desk System.
* May lead and/or guide the work of other staff or students engaged in similar functions.
* Establish procedures for analyst and technicians for troubleshooting and conducting, complex repairs and upgrades of computers and peripherals.
* Establish procedures to diagnose the nature and extent of computer problems.
* Social media administrator for the College of Agricultural, Life, and Natural Sciences
* Perform other duties as assigned.
Minimum Position Requirements (including years of experience, certifications, licenses, etc.):
* Bachelor's degree in Computer Science, Networking Technology, Engineering or related area
* At least three (3) years of directly related experience in the field or in a related area
* Assume administrative responsibilities for social media in the College of Agricultural, Life, and Natural Sciences.
Knowledge, Skills, and Abilities:
* Knowledge of a wide range of computer systems software, applications, hardware, and communications
* Knowledge of and provide procedures for advanced computer troubleshooting techniques
* Knowledge of customer service standards and procedures
* Records maintenance skills
* Ability to make administrative/procedural decisions and judgments
* Ability to simultaneously coordinate and guide multiple projects
* Must be able to troubleshoot basic network related problems.
* A wide degree of creativity and latitude
$39k-66k yearly est. 40d ago
IT Support Technician II / Full-Time / Days
Chestnut Health Systems 4.2
Information technology/support technician job in Bloomington, IL
Join Chestnut as an IT Support Technician and play a crucial role in ensuring our technology runs smoothly. In this role, you'll configure and deploy hardware, troubleshoot IT issues, and provide user support to empower staff across the organization. Working independently and collaboratively on infrastructure projects, you'll contribute to the company's mission while upholding high standards of customer service, confidentiality, and professionalism. If you're passionate about solving technical problems and helping others, this position offers an excellent opportunity to make an impact.
Chestnut Health Systems is a leading provider of integrated health care services. Since 1973, Chestnut has grown to almost 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.
Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions.
Responsibilities
* Setup and Configuration: Install, configure, and deploy PCs, mobile devices, hardware peripherals, and software to staff locations.
* Technical Troubleshooting: Diagnose and resolve issues with PCs, software, peripherals, and connectivity using in-person and remote tools. Ensure timely follow-up and resolution of IT tickets while providing guidance to junior IT staff.
* User Training and Support: Provide end-user application training and ongoing support to staff as needed.
* Systems Maintenance: Assist in system maintenance, networking, and infrastructure projects in collaboration with the Network Systems Manager or Information Systems & Security Manager.
* Inventory and Organization: Manage the computer storage room and maintain accurate inventory records.
* Customer Service Excellence: Uphold Chestnut Health Systems' commitment to customer service excellence through professional communication and responsiveness.
* Confidentiality and Security: Safeguard organizational data, including sensitive client and financial information, in alignment with company policies.
* Additional Duties as assigned by management.
Qualifications
* Minimum two years of IT support experience or an equivalent combination of an associate degree in a related field and/or professional certifications (e.g., Microsoft, CompTIA, or similar vendors).
* Hands-on experience with Windows 10/11, Microsoft Office 365, PC troubleshooting, and peripheral devices; familiarity with mac OS is a plus.
* Proven ability to install, configure, and support hardware and peripherals, including printers and scanners, as well as deploy and configure Windows OS client systems.
* Working knowledge of mobile devices, including smartphones and tablets.
* Strong written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical users.
* Self-motivated problem solver capable of independently diagnosing and resolving technical issues using documentation, web resources, and best practices.
* Ability to lift 10-20 pounds regularly and up to 40 pounds occasionally for special projects.
* Valid driver's license, personal auto insurance, and eligibility for coverage under company insurance policies.
* On-site position with the flexibility to work occasional overtime as needed.
Are you intrigued by this job but don't meet every single requirement? Chestnut is committed to building a diverse and inclusive workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly, please apply anyway! We'd love to explore the possibilities with you.
Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut's research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference.
Chestnut offers a new salary structure and robust benefits!
EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.
The anticipated starting pay for new hires for this position is between $20.00 - $21.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity.
check out our benefits here!
$20-21 hourly Auto-Apply 3d ago
TECHNICAL SUPPORT III
Mindlance 4.6
Information technology/support technician job in Clinton, IL
Title: TECHNICAL SUPPORT III Duration: 6 Months Job Description: · Reviews, analyzes, and evaluates information technology systems operations. · May require an associate's degree in a related area and 2-5 years of experience in the field or in a related area.
·
Familiar with standard concepts, practices, and procedures within a particular field.
·
Relies on limited experience and judgment to plan and accomplish goals.
·
Performs a variety of tasks.
·
Works under general supervision; typically reports to a project leader or manager.
·
A certain degree of creativity and latitude is required.
Required:
Deskside support role Windows 10 and Microsoft environment, imaging, PC refresh etc.
Additional Information
Thanks & Regards'
________________________________________________________________________
___
Vikram Bhalla
|
Team Recruitment
|
Mindlance, Inc.
|
W
:
************
All your information will be kept confidential according to EEO guidelines.
$33k-43k yearly est. 10h ago
IT Support Specialist
Excel Prep
Information technology/support technician job in Champaign, IL
Salary:
Mission Statement
At Excel Prep, we are dedicated to supporting children with Autism and Learning Disabilities. Our mission is to prioritize the academic and social success of neurodiverse children while providing individualized education and evidence-based approaches that cater to their unique needs. We empower every unique mind to learn, grow, and thrive together in an inclusive and nurturing environment.
Job Description
Overview
The IT Support Specialist will play a crucial role in maintaining and enhancing the technological resources of Excel Prep. This position is essential to ensure that our staff and students have access to the tools and support needed to facilitate an effective learning environment.
Key Responsibilities
Technical Support:
Provide timely assistance for hardware and software issues faced by staff and students.
Troubleshoot and resolve IT-related problems efficiently.
System Maintenance:
Regularly update and maintain school technology systems, including computers, tablets, and educational software.
Ensure all systems are secure and functioning optimally.
Training and Support:
Conduct training sessions for staff on using technology effectively in the classroom.
Develop user-friendly guides and resources to assist staff and students.
Collaboration:
Work closely with educators to identify technology needs that enhance learning for neurodiverse students.
Collaborate with external vendors for software and hardware procurement and support.
Data Management:
Assist in managing student data systems and ensure compliance with privacy regulations.
Support the implementation of educational technologies that cater to diverse learning needs.
Qualifications
Education:
Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience:
Previous experience in an IT support role, preferably in an educational setting.
Familiarity with assistive technologies and tools used in special education is a plus.
Skills:
Strong problem-solving abilities and technical troubleshooting skills.
Excellent communication skills to interact with staff, students, and parents.
Patience and empathy when working with neurodiverse individuals.
Personal Attributes
Passion for supporting children with Autism and Learning Disabilities.
Commitment to fostering an inclusive and supportive school environment.
Ability to adapt to the unique needs of each student and staff member.
Inclusivity Statement
At Excel Prep, we celebrate diversity and are committed to creating an inclusive environment for all students and staff. We welcome applicants from all backgrounds and experiences, and we believe that a diverse team enriches our community and enhances the learning experience for our students. We are dedicated to providing equal employment opportunities regardless of race, gender, sexual orientation, disability, or any other characteristic. Together, we strive to empower every unique mind to learn, grow, and thrive.
Benefits
Competitive salary and benefits package.
Opportunities for professional development in special education and technology.
A supportive and collaborative work environment focused on student success.
Application Process
Interested candidates should submit their resume and a cover letter outlining their experience and passion for supporting neurodiverse children to **************************** .
Join Us!
Become a part of Excel Prep and help us empower every unique mind to learn, grow, and thrive together!
$39k-66k yearly est. Easy Apply 6d ago
Extra Help Accounting Support
Illinois State University 4.0
Information technology/support technician job in Normal, IL
section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. Illinois State University does not authorize out-of-state work.
Contact Information for Applicants
Colette Homan
Human Resources
************
*****************
Important Information for Applicants
This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at **************. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.
If you are having difficulty accessing the system, please call Human Resources at **************.
Application Opened: 01/13/2026 05:00 PM CST
Application Closes:
$45k-76k yearly est. Easy Apply 4d ago
IT Customer Success Specialist - Clinical
Springfield Clinic 4.6
Information technology/support technician job in Springfield, IL
The Customer Success Specialist-Clinical serves as a liaison between the clinical users and the Information Technology department aimed at promoting a culture of collaboration, innovation, and creativity between them. The CS Specialist partners with the clinical users in identifying their needs (people, process, technology) and translating it into electronic processes or tools that will improve the delivery of healthcare services to our patients.
Job Relationships
Reports directly to the IT Digital Transformation Manager.
Principal Responsibilities
Serves as the main point of contact between IT and providers, nurses, PT, radiology, and other departments that rely heavily on IT for clinical operations.
Develop a partnership with the clinical leadership in developing new initiatives and determine how they fit into the organization's business capability and strategic vision.
Develop a process that will promote bidirectional communication between IT and the clinical users regarding their needs, issues, and other matters that can impact the delivery of healthcare services to our patients.
Engage with project and program leads from each clinical unit to ensure a thorough understanding of the changes, projects, and other initiatives that will impact the clinical area.
Initiate continuous coordination with the project management office to ensure that all projects involving the business units are properly communicated and that all project decisions made reflect the needs of its users.
Coordinate with the Digital Transformation team in formulating responsive and appropriate transformation strategies to ensure optimal buy-in from the clinical users.
Comply with the Springfield Clinic incident reporting policy and procedures.
Adhere to all OSHA and Springfield Clinic training and accomplishments as required per policy.
Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
Perform other job duties as assigned.
Education/Experience
Bachelor's degree in Nursing or any allied health degree required.
2- 5 years of clinical experience preferably in an ambulatory setting (clinic, ambulatory surgery center, urgent care).
2-5 years of experience in supporting any clinical application (Touchworks experience preferred).
Knowledge, Skills and Abilities
Strong ability to use Microsoft Office core applications (Word, Excel, Powerpoint, Outlook, Teams).
Should have an inherent passion for technology, business processes, operational efficiency, automation, and other related concepts.
Self-starter and with the ability to thrive in a new and unknown environment and or ever-shifting priorities.
Possess effective skills in developing relationships with organizational leadership, business/clinical users, and other stakeholders in gathering support for any IT related projects and initiatives.
Has an in-depth understanding of the importance of customer satisfaction in the successful execution of any project.
Proven skills in effectively leading and facilitating meetings.
Openness to learning new skills and willingness to undergo training that the direct supervisor will identify.
Working Environment
Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This job operates in a professional office environment.
PHI/Privacy Level
HIPAA1
$66k-93k yearly est. Auto-Apply 3d ago
Learn more about information technology/support technician jobs
How much does an information technology/support technician earn in Decatur, IL?
The average information technology/support technician in Decatur, IL earns between $28,000 and $69,000 annually. This compares to the national average information technology/support technician range of $31,000 to $66,000.
Average information technology/support technician salary in Decatur, IL
$44,000
What are the biggest employers of Information Technology/Support Technicians in Decatur, IL?
The biggest employers of Information Technology/Support Technicians in Decatur, IL are:
Webster Cantrell Youth Advocacy
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