Pharmacy Systems Technician
Information technology/support technician job in Urbana, IL
The Pharmacy Systems Technician will provide day-to-day operational and technical support for Omnicell Cabinets and Anesthesia Carts, AutoMed, Intelliguard, IPACK, TPN compounder, other packaging systems and other pharmacy technology systems as needed. Pharmacy Systems Technician will help troubleshoot printer and computer issues before contacting the IT Helpdesk. Installs upgrades as needed, trouble-shoots. Covers several sites and working irregular hours to perform duties.
Qualifications
Certifications: Certified Pharmacy Technician
(Not Required - Student Pharmacist or Licensed before 1/1/2008) - Exempt/Not Required;
Certified Pharmacy Technician within 2 years of license issue date (IL) - Varies; Licensed Pharmacy Technician within 60 days of license application - Illinois Department of Financial and Professional Regulation (IDFPR), Education: Experience In Lieu of Education; Associate's Degree: Information Technology, Work Experience:
Responsibilities
Provide day-to-day technical support for Omnicell Cabinets and Anesthesia Carts, Automed and other packaging equipment, Intelligard, and other pharmacy technology as needed.Respond to service calls for assigned equipment to support nursing units; primarily at the main hospital, but occasionally may require travel to off-site locations.Manage Omnicell par levels to support patient care needs and minimize waste.Assist with training and competency assessment for new employees. Provide annual training and competency assessment materials as needed.Assign security for new employees.Assist in designing and delivering reports from pharmacy technology programs.Assist in providing pharmacy technology support for equipment at off-site locations throughout the system.Able to manage work assignments and complete them by scheduled due dates.Consult with users of pharmacy technology regarding problems to identify and resolve the problems.Coordinate repairs/replacement of device/parts with users.
About Us
Find it here.
Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health.
Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: *************************.
Compensation and Benefits
The compensation range for this position is $21.43per hour - $35.79per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
Auto-ApplyDesktop Support Engineer
Information technology/support technician job in Bloomington, IL
About US:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit ********************
Job Description:
Provide Break Fix services.
Provide support and performance management for Microsoft Exchange and Microsoft Office 365.
Provide support and performance management for Microsoft SharePoint Skype for Business and Teams.
Provide support and performance management for Network Share File Share.
Deliver workplace engineering services including.
Patch management for end user laptop desktops.
Deploy maintain and update existing application packages and images will be leveraged on all laptop desktops.
Provide workplace engineering factory led Model to deploy efficient Image Management and Application packaging
Patch the end user devices on monthly basis and provide the compliance report team will follow up with users for any noncompliance and report the anomalies identified.
Manage and maintain Horizon environment
Initiate performance tuning and troubleshoot performance issues proactively seeks out and corrects causes of poor VDI performance.
Assists the ongoing development and implementation of the organizations VDI EUC strategy.
Provide technical leadership and consultation to development teams define best practices and facilitate adoption of the VDI solutions.
Participates in technical projects related to VDI with a focus on operationalizing the new capabilities as they are developed.
Support and administer the provisioning and deployments systems JAMF SCCM MEM On Prem and Azure AD BigFix.
Automate using scripting and enhancing re-engineering processes to gain efficiencies.
Review analyses prioritize and resolve operational alerts from the end user compute and Active Directory infrastructure.
Work with vendors and or other IT staff to troubleshoot and resolve incidents and problems.
Provide second level support to local IT Support staff and user facing support for end user device issues.
Project planning work supporting global projects.
Participate in the Infrastructure and Windows Admin Team weekly meetings.
Responsible for day-to-day administration maintenance and operations of Windows desktop and server infrastructure in local and international offices.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits and Perks:
Comprehensive Medical Plan Covering Medical, Dental, Vision
Short Term and Long-Term Disability Coverage
401(k) Plan with Company match
Life Insurance
Vacation Time, Sick Leave, Paid Holidays
Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Safe return to office:
In order to comply with LTIMindtree' s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree's COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree's applicable processes.
Computer Field Tech Position-Springfield IL
Information technology/support technician job in Springfield, IL
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
IT Technician
Information technology/support technician job in Decatur, IL
Are you passionate about technology and eager to solve IT challenges while making a difference in a school community?
We are seeking an enthusiastic Entry-Level IT Technician to join our school's IT team. In this role, you will support students, teachers, and staff with their technology needs in a
friendly, patient, and professional manner. This is a great opportunity for someone looking
to start or grow their career in IT while contributing to a positive learning environment.
Key Responsibilities
Install and set up PC hardware, peripherals, and classroom technology.
Inspect, maintain, and repair computer equipment (e.g., keyboards, mice,
projectors, smart boards).
Install, configure, and manage software according to specifications.
Set up and maintain local networks, ensuring connectivity and functionality for school systems.
Monitor and maintain network security, backups, and privacy protocols.
Provide technical support and prompt troubleshooting for teachers, students, and staff.
Assist with technology integration in classrooms and staff training on new systems or applications.
Keep accurate records of repairs, system issues, and maintenance activities.
Track and maintain hardware/software inventory and IT-related expenses.
Recommend IT equipment purchases based on school needs.
Requirements
Basic knowledge of computer hardware, operating systems, and networks.
Strong problem-solving skills and attention to detail.
Calm, patient, and professional demeanor, with the ability to work well with children and educators.
Excellent communication and interpersonal skills.
Ability to manage time effectively and prioritize tasks in a school setting.
Hands-on experience with computers and networks (academic projects, internships, or home lab experience welcome).
Background check and clearance required for working in an educational environment.
CompTIA A+, Microsoft, or similar entry-level certification is a plus but not required.
Who We're Looking For:
A friendly, reliable, and supportive team member who enjoys helping others, learns
quickly, and is committed to maintaining a safe and positive learning environment through
technology support.
Auto-ApplyDynamic PC Support Techician
Information technology/support technician job in Urbana, IL
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Research Technology Support Specialist
Information technology/support technician job in Normal, IL
Coordinate, establish, maintain, analyze, troubleshoot, and repair computer systems hardware and computer peripherals. Document, maintain, upgrade or replace hardware and software systems. Establish procedures for supporting and maintaining user account information to include rights, security, and system groups. Troubleshoot and repair basic network problems. Familiar with setup and operation of current technology.Essential Duties and Responsibilities:
* Investigate, analyze and develop procedures to resolve hardware and associated software and communications problems on university computer system; performs complex hardware repairs and maintenance on a wide range of pc-based computers and peripherals while developing procedures to support said equipment.
* Provide advance hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts to include Macintosh software and Hardware.
* Evaluate existing computer systems hardware, and perform system upgrades; based on customer needs, customize and test computer systems, and resolve configuration conflicts and errors.
* Provide online support while establishing procedures to be used by technicians and analyst in their supporting of other staff, faculty and students.
* Research, analyze, and recommend appropriate computer hardware for customized computer configurations.
* Review, prioritize, and process problem reports; document the progress of projects.
* Familiar with a variety of the field's concepts, practices, and procedures.
* Establish procedures for and coordinate asset management using current Help Desk System.
* May lead and/or guide the work of other staff or students engaged in similar functions.
* Establish procedures for analyst and technicians for troubleshooting and conducting, complex repairs and upgrades of computers and peripherals.
* Establish procedures to diagnose the nature and extent of computer problems.
* Social media administrator for the College of Agricultural, Life, and Natural Sciences
* Perform other duties as assigned.
Minimum Position Requirements (including years of experience, certifications, licenses, etc.):
* Bachelor's degree in Computer Science, Networking Technology, Engineering or related area
* At least three (3) years of directly related experience in the field or in a related area
* Assume administrative responsibilities for social media in the College of Agricultural, Life, and Natural Sciences.
Knowledge, Skills, and Abilities:
* Knowledge of a wide range of computer systems software, applications, hardware, and communications
* Knowledge of and provide procedures for advanced computer troubleshooting techniques
* Knowledge of customer service standards and procedures
* Records maintenance skills
* Ability to make administrative/procedural decisions and judgments
* Ability to simultaneously coordinate and guide multiple projects
* Must be able to troubleshoot basic network related problems.
* A wide degree of creativity and latitude
IT 1
Information technology/support technician job in Decatur, IL
Job DescriptionSalary: $16.25-$20.00/hr.
Information Technology 1
Encompasses all aspects of sourcing, installing, and maintaining company networking systems, company computers, software, and other equipment and processes to store, process, retrieve, transmit, and protect confidential and proprietary information.
ESSENTIAL FUNCTIONS
Confer with users, management, vendors, and technicians to assess computing needs and system requirements and at times solicit cooperation from necessary personnel to resolve problems.
Stay abreast of advances in technology and evaluate the organization's technology use and needs to recommend improvements, such as hardware and software upgrades.
Manage floor backups, security and user help systems and develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
At the direction of the IT Manager, evaluate proposals to assess project feasibility and requirements, and meet with appropriate personnel to implement and train employees on the new equipment, software, and /or processes.
POSITION QUALIFICATIONS
Ability to work required overtime to support manufacturing needs and requests from our customers.
Must be able to lift up to 40 lbs and stand and/or sit for long periods of time.
High level of computer knowledge/experience using Microsoft Windows format to be able to adapt to other programs used for this position.
Strong knowledge of IT Systems, Windows desktop operating systems, hardware, software, backup, user support, firewalls, switches, routers, TCP/IP, networking, and related experience. Operating systems include, but are not limited to Windows 98, Windows XP, Windows 7, Windows 10, and Windows 11. General network operating system experience preferred.
Excellent communication and customer service skills.
Microsoft Office Level II skillset. (i.e. Strong Word, Excel, and Access skills)
EVALUATED COMPETENCIES
Productivity
Cooperation
Safety Compliance
Accuracy/Quality
Initiative
Self-Motivated
Attendance
Accountability
Goal Oriented
Decision Making
Reliability
Detail Oriented
Education & Experience:Associate degreeor High School / GED with two to four years of related experience approved by management.
Why Join ICS?
Paid Holidays
Comprehensive health, dental, and vision plans
Company-provided Short-Term Disability and Life Insurance.
401(k) plan with a generous match.
Were committed to supporting our team with valuable benefits that grow with you.
IT Support Specialist
Information technology/support technician job in Champaign, IL
Salary:
Mission Statement
At Excel Prep, we are dedicated to supporting children with Autism and Learning Disabilities. Our mission is to prioritize the academic and social success of neurodiverse children while providing individualized education and evidence-based approaches that cater to their unique needs. We empower every unique mind to learn, grow, and thrive together in an inclusive and nurturing environment.
Job Description
Overview
The IT Support Specialist will play a crucial role in maintaining and enhancing the technological resources of Excel Prep. This position is essential to ensure that our staff and students have access to the tools and support needed to facilitate an effective learning environment.
Key Responsibilities
Technical Support:
Provide timely assistance for hardware and software issues faced by staff and students.
Troubleshoot and resolve IT-related problems efficiently.
System Maintenance:
Regularly update and maintain school technology systems, including computers, tablets, and educational software.
Ensure all systems are secure and functioning optimally.
Training and Support:
Conduct training sessions for staff on using technology effectively in the classroom.
Develop user-friendly guides and resources to assist staff and students.
Collaboration:
Work closely with educators to identify technology needs that enhance learning for neurodiverse students.
Collaborate with external vendors for software and hardware procurement and support.
Data Management:
Assist in managing student data systems and ensure compliance with privacy regulations.
Support the implementation of educational technologies that cater to diverse learning needs.
Qualifications
Education:
Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience:
Previous experience in an IT support role, preferably in an educational setting.
Familiarity with assistive technologies and tools used in special education is a plus.
Skills:
Strong problem-solving abilities and technical troubleshooting skills.
Excellent communication skills to interact with staff, students, and parents.
Patience and empathy when working with neurodiverse individuals.
Personal Attributes
Passion for supporting children with Autism and Learning Disabilities.
Commitment to fostering an inclusive and supportive school environment.
Ability to adapt to the unique needs of each student and staff member.
Inclusivity Statement
At Excel Prep, we celebrate diversity and are committed to creating an inclusive environment for all students and staff. We welcome applicants from all backgrounds and experiences, and we believe that a diverse team enriches our community and enhances the learning experience for our students. We are dedicated to providing equal employment opportunities regardless of race, gender, sexual orientation, disability, or any other characteristic. Together, we strive to empower every unique mind to learn, grow, and thrive.
Benefits
Competitive salary and benefits package.
Opportunities for professional development in special education and technology.
A supportive and collaborative work environment focused on student success.
Application Process
Interested candidates should submit their resume and a cover letter outlining their experience and passion for supporting neurodiverse children to **************************** .
Join Us!
Become a part of Excel Prep and help us empower every unique mind to learn, grow, and thrive together!
Easy ApplyTier II Help Desk Technician - Journeyman
Information technology/support technician job in Springfield, IL
Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting.
ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer
support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).
Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands.
**Job Responsibilities**
+ Assists users with logged IT-related incidents when called upon.
+ Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support.
+ When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support.
+ Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
+ Plans and implements complex changes on production systems.
+ Analyzes and assesses the impact and risk of complex risk changes on production systems.
+ Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes.
+ Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Performs major upgrades of systems and associated products/software solutions.
**Minimum Qualifications**
+ US citizen and fluent English speaker
+ Current, active DoD Secret Security Clearance
+ Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree)
+ Excellent customer service and communications skills
+ Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).
**Other Job Specific Skills**
+ Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Exceptional customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology.
+ ITIL Foundations
+ AWS Cloud Practitioner
+ CompTIA A+ CompTIA Cloud **Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$28.51 - $41.35
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
IT Systems Administrator
Information technology/support technician job in Bloomington, IL
Bloomington, IL
GROW YOUR CAREER WITH THE LARGEST DEALER GROUP IN CENTRAL ILLINOIS!
The Sam Leman Automotive Group is one of the largest volume automotive groups in Central Illinois. Family-owned since 1963, we operate 13 dealerships across the region (six in Bloomington, one in Morton, two in Peoria, and three in Champaign). We employ over 700 talented individuals and have been in business for over 60 years!
We are a premier, relationship-focused dealership group committed to outstanding customer service, quality work, and a fun, positive culture.
We are expanding our IT Department and looking for a full-time, on-site IT Systems Administrator based at our corporate office in Bloomington, IL, with occasional travel to other dealership locations as needed. If you are ambitious, team-oriented, and ready to grow your IT career in a supportive environment, we want to talk to you!
WHAT WE OFFER
Competitive starting wage
Full training in your role with a seasoned mentor
Growth opportunities across 13 dealerships
Medical, Dental, and Vision insurance
Short-Term and Long-Term Disability
401(k)
FREE life insurance
Paid time off
Employee discounts with local businesses
RESPONSIBILITIES
Monitor and support LAN/WAN, firewalls, VPNs, and wireless networks (UniFi, Sophos)
Install, configure, and maintain servers, operating systems, and applications
Implement and enforce security protocols (antivirus, patch management, access controls)
Diagnose and resolve hardware, software, and network issues promptly
Proactively monitor system performance and address potential problems
Maintain detailed documentation of configurations, procedures, and changes
Provide technical support and training to staff in a user-friendly manner
Manage end-user requests via the Help Desk system
Ensure compliance with organizational policies and applicable regulations
Support projects and upgrades during and outside normal business hours as needed
REQUIRED SKILLS & ABILITIES
Strong knowledge of LAN/WAN, DNS, DHCP, and BGP troubleshooting
Hands-on experience with hardware/software installation and maintenance (desktops, laptops, printers, peripherals)
Proficiency with Windows desktop and server operating systems, including Active Directory in an enterprise environment
Expertise with Microsoft Office 365 (Outlook, Excel, Word, PowerPoint, Teams)
Familiarity with VOIP phone systems and camera systems
Ability to research, recommend, and procure IT equipment and supplies
Excellent time management skills and ability to work independently
Strong team collaboration skills with professional, user-focused communication
Physical ability to lift up to 50 lbs.
QUALIFICATIONS
5+ years of hands-on IT experience in a corporate environment
A+, Network+ certifications preferred
Training in Microsoft Fundamentals preferred
Proficient typing (50 WPM preferred)
SCHEDULE & ON-CALL
Standard 40-hour work week (primarily Monday-Friday)
Occasional evening/weekend hours for projects
Rotational on-call weekends with the IT team
OTHER REQUIREMENTS
Ability to pass a drug test and background checks
Valid driver's license and reliable transportation
Sam Leman Automotive Group is an Equal Opportunity Employer. We prohibit discrimination and harassment based on any protected characteristic under applicable law.
Sam Leman Automotive Group - Building Relationships That Last.
Auto-ApplyExtra Help Child Care Support
Information technology/support technician job in Springfield, IL
Posting Category: About UIS: Located in the state capital, the University of Illinois Springfield is one of three members of the University of Illinois system. The University serves more than 4,000 students in 44 graduate and 56 undergraduate programs. You are encouraged to visit the university web page at *******************
Application deadline: 1/2/2026
Minimum Starting Salary: $16.00 per hour
Summary:
Child care assistants will work with children ages 6 weeks to age 5. They will work in cooperation with others to provide quality care and education to the children that we serve.
Duties & Responsibilities:
Assist teachers in planning and participation of appropriate activities that promote all areas of development in children. Assist teachers in the use of the center's assessment plan to compile written assessments of all children. Assist in the development of children's growth and development, as well as the learning in the classroom. Assist in the design and maintenance of a classroom environment that is child focused and will encompass all aspects of developmentally appropriate practice. Assist in the supervision of children in order to promote their health and safety. Maintain an awareness of the physical needs of the children and assist in ensuring that they're met as well as individual health concerns. Communicate any concerns to the lead teacher and/or the Director. Greet parents and children upon arrival and maintain daily communication and cooperation between teachers, parents, and administration. Work cooperatively with the center Director, teachers, staff, and UIS administration. Be a mentor and positive role model. Remain sensitive to the needs of both parents and children, and respect the diversity reflected in families including the use of ethical guidelines. Assist in the completion of and compliance with all required paperwork. Assist with the care and maintenance of the classroom, equipment, and materials. Perform other duties as assigned. Participate in scheduled staff meetings and/or services, working cooperatively with others. Complete all required annual continuing education hours.
Minimum Qualifications:
High School Graduate
Preferred Qualifications:
Minimum of 60 college credits, with at least 6 related to Child Development/Education.
Physical Demands:
Standing : Frequently Walking : Frequently Sitting : Frequently Lifting : Occasionally Carrying : Occasionally Pushing : Occasionally Pulling : Rarely Climbing : Rarely Balancing : Rarely Stooping : Occasionally Kneeling : Occasionally Crouching : Occasionally Crawling : Rarely Reaching : Occasionally Handling : Frequently Grasping : Occasionally Feeling : Frequently Talking : Frequently Hearing : Frequently Repetitive Motions : Frequently Eye/Hand/Foot Coordination : Frequently Taste/Smell : Occasionally Performing Manual Tasks : Frequently
Working Conditions:
Extreme cold : Rarely Extreme heat : Rarely Humid : Occasionally Wet : Occasionally Noise : Frequently Hazards : Occasionally Temperature Change : Rarely Atmospheric Conditions : Rarely Vibration : Rarely
Travel Requirements:
0%
Employment Policies and other information:
UIS is an affirmative action/equal opportunity employer with a strong institutional commitment to recruitment and retention of a diverse and inclusive campus community. Women, minorities, veterans, and persons with disabilities are encouraged to apply.
As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility.
The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer of employment. Background checks will be performed in compliance with state and federal law.
The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit Policy on Consideration of Sexual Misconduct in Prior Employment.
This position is not eligible for benefits.
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
UIS employment in this role is not covered by Social Security, and instead, is covered by the State Universities Retirement System
* You do not pay Social Security taxes and your earnings will not be on your Social Security record. (Your record will, however, show your Medicare wages.)
* Your pension from the State Universities Retirement System may affect the amount of your:
* Social Security benefit and
* Social Security benefit as a spouse
* Please Note: All postings close at 5:00pm CST on the posting close date.*
Extra Help Accounting Support
Information technology/support technician job in Normal, IL
Extra Help Accounting Support Job no: 519060 Work type: On Campus
Title: Extra Help Accounting Support Division Name: Finance and Planning Department: Comptroller's Office
General accounting support for the Comptroller's Office. Duties may include, but are not limited to, processing financial transactions, reviewing vouchers/purchase orders, and travel reimbursements, and reconciling accounts.
Salary Rate / Pay Rate
$16.50 - $18.25/hour
Required Qualifications
At least two (2) years of work experience performing basic accounting duties which included at least six (6) months customer service work experience.
Work Hours
May only work up to 28 hours per week. Hours will be determined upon hire, but will be within Monday - Friday; 8:00 a.m. - 4:30 p.m.
Functional Expectations
Must be able to complete the following with or without a reasonable accommodation:
1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods.
Proposed Starting Date
July/August 2024
Required Applicant Documents
Resume
Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"
Optional Applicant Documents
Certification of Retirement Annuity
Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"
Special Instructions for Applicants
**This position does not qualify for student employment.
Extra Help employees may only work up to 28 hours per week for all University employment. Employees are only paid for hours worked and do not qualify for most benefits including health insurance and retirement, with Illinois State University. However, Extra Help employees are eligible to participate in the University's supplemental retirement savings plans (403b). Applicable retirement information is provided at the time of hire. There is no guarantee that working as Extra Help will lead to or secure permanent employment. In addition, extra help employees may only work up to 900 hours total during their employment.
Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.
Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois.
Contact Information for Applicants
Colette Homan
Human Resources
************
*****************
Important Information for Applicants
This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at **************. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.
If you are having difficulty accessing the system, please call Human Resources at **************.
Advertised: 07/11/2024 Central Daylight Time
Applications close:
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Extra Help Accounting Support Opened07/11/2024 Closes DepartmentComptroller's Office General accounting support for the Comptroller's Office.
TEST Current Opportunities
Extra Help Accounting Support Opened07/11/2024 Closes DepartmentComptroller's Office General accounting support for the Comptroller's Office.
Easy ApplyComputer Field Technician
Information technology/support technician job in Champaign, IL
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-4 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Dynamic PC Support Techician
Information technology/support technician job in Champaign, IL
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Tier II Help Desk Technician - Journeyman
Information technology/support technician job in Springfield, IL
Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting.
ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).
Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands.
**Job Responsibilities**
+ Assists users with logged IT-related incidents when called upon.
+ Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support.
+ When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support.
+ Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
+ Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Analyzes system performance indicators and recommends improvement actions.
**Minimum Qualifications**
+ US citizen and fluent English speaker
+ Current, active DoD Secret Security Clearance
+ Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree)
+ Excellent customer service and communications skills
+ Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project)..
**Other Job Specific Skills**
+ Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Exceptional customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology.
+ Understanding of ITIL Foundation
+ AWS Cloud Practitioner
+ CompTIA A+ CompTIA Cloud **Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$28.51 - $41.35
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
IT Security Administrator (On-Site)
Information technology/support technician job in Normal, IL
Alabama A&M University seeks a highly motivated, creative, dynamic, and collaborative individual to fill the position of Systems and Security Administrator reporting directly to the Chief Information Security Officer. This position is responsible for the installation, configuration, maintenance, and security of all IT systems and networks within an organization. This role involves monitoring and managing both hardware and software systems to ensure maximum uptime, optimal performance, and protection from internal and external security threats. The administrator also designs, implements, and enforces security protocols and policies to safeguard sensitive information and ensure compliance with industry regulations.Duties and Responsibilities:
* Defines and updates security groups and security classes.
* Creates user accounts and assign users to groups in Banner and associated systems.
* Tests security group membership.
* Analyzes and audits security policies and procedures.
* Ensures delivery of high-quality service to end-users. Troubleshoots bugs to identify and fix root causes.
* Performs a periodical review of the security log table for security breaches.
* Configure and manage firewalls, intrusion detection/prevention systems (IDS/IPS), VPNs, and other security tools to safeguard the network.
* Assist with endpoint device security (laptops, desktops, mobile devices) are protected with antivirus, endpoint detection and response (EDR) software, and encryption.
* Regularly monitor network traffic, logs, and system activity for unusual behavior or signs of security breaches.
* Manage access of sign-on (SSO), and other access control mechanisms to ensure only authorized users access sensitive data.
* Perform routine vulnerability assessments and patch management to address security weaknesses across systems and applications.
* Develop and implement incident response plans for managing security breaches or cyberattacks, including root cause analysis and remediation.
* Ensure compliance with industry regulations (e.g., GDPR, HIPAA, PCI-DSS, CMMC) by maintaining secure configurations and performing regular audits.
* Provide regular reports on system performance, security status, and incidents to management.
* Assist with IT policy review and development.
* Proficient in operating systems (Linux, Windows Server, mac OS, FreeBSD, Debian).
* Strong knowledge of networking protocols (TCP/IP, DNS, HTTP/S, DHCP, etc.).
* Familiarity with security tools such as firewalls, antivirus software, IDS/IPS, SIEM systems.
* Scripting skills in PowerShell, Bash, or Python for automation
* Typically, full-time, but may require weekends, after-hours work during emergencies, system upgrades, or maintenance windows.
* Other duties assigned.
Minimum Qualifications:
* Bachelor's Degree in Computer Science, equivalent work experience or IT related field and or equivalent work experience or related certificates.
* 3-5 years of experience in system administration and IT security.
* Experience with both on-premises and cloud-based infrastructure (e.g., AWS, Azure).
Preferred Certifications:
* CompTIA Security+ (or similar security certification).
* Certified Information Systems Security Professional (CISSP) or Certified Ethical Hacker (CEH) is a plus.
* Microsoft Certified: Windows Server or similar systems certifications.
* Cisco Certified Network Associate (CCNA) or other networking certifications are desirable.
Knowledge, Skills, and Abilities:
* Ability to work under pressure on multiple projects with minimal supervision and within multiple time constraints.
* Strong interpersonal and communication skill, both oral and written; proven experience in conflict resolution and collaborative problem solving.
* Ability to work in a fast-paced environment with multiple competing priorities.
* Ability to establish and maintain collaborative and harmonious working relationships with a variety of students, faculty, staff, and stakeholders.
* Commitment to a working environment that values a diverse academic experience, inclusive of students, faculty, and staff of various cultural, socioeconomic, and educational backgrounds.
* Ability to work with, articulate the needs and possess strong interpersonal skills to build exceptional rapport with university stakeholders including unit staff, subject matter experts, technical staff, administrators, faculty and students.
IT Systems Administrator
Information technology/support technician job in Bloomington, IL
Job Description
IT SYSTEMS ADMINISTRATOR Bloomington, IL
GROW YOUR CAREER WITH THE LARGEST DEALER GROUP IN CENTRAL ILLINOIS!
The Sam Leman Automotive Group is one of the largest volume automotive groups in Central Illinois. Family-owned since 1963, we operate 13 dealerships across the region (six in Bloomington, one in Morton, two in Peoria, and three in Champaign). We employ over 700 talented individuals and have been in business for over 60 years!
We are a premier, relationship-focused dealership group committed to outstanding customer service, quality work, and a fun, positive culture.
We are expanding our IT Department and looking for a full-time, on-site IT Systems Administrator based at our corporate office in Bloomington, IL, with occasional travel to other dealership locations as needed. If you are ambitious, team-oriented, and ready to grow your IT career in a supportive environment, we want to talk to you!
WHAT WE OFFER
Competitive starting wage
Full training in your role with a seasoned mentor
Growth opportunities across 13 dealerships
Medical, Dental, and Vision insurance
Short-Term and Long-Term Disability
401(k)
FREE life insurance
Paid time off
Employee discounts with local businesses
RESPONSIBILITIES
Monitor and support LAN/WAN, firewalls, VPNs, and wireless networks (UniFi, Sophos)
Install, configure, and maintain servers, operating systems, and applications
Implement and enforce security protocols (antivirus, patch management, access controls)
Diagnose and resolve hardware, software, and network issues promptly
Proactively monitor system performance and address potential problems
Maintain detailed documentation of configurations, procedures, and changes
Provide technical support and training to staff in a user-friendly manner
Manage end-user requests via the Help Desk system
Ensure compliance with organizational policies and applicable regulations
Support projects and upgrades during and outside normal business hours as needed
REQUIRED SKILLS & ABILITIES
Strong knowledge of LAN/WAN, DNS, DHCP, and BGP troubleshooting
Hands-on experience with hardware/software installation and maintenance (desktops, laptops, printers, peripherals)
Proficiency with Windows desktop and server operating systems, including Active Directory in an enterprise environment
Expertise with Microsoft Office 365 (Outlook, Excel, Word, PowerPoint, Teams)
Familiarity with VOIP phone systems and camera systems
Ability to research, recommend, and procure IT equipment and supplies
Excellent time management skills and ability to work independently
Strong team collaboration skills with professional, user-focused communication
Physical ability to lift up to 50 lbs.
QUALIFICATIONS
5+ years of hands-on IT experience in a corporate environment
A+, Network+ certifications preferred
Training in Microsoft Fundamentals preferred
Proficient typing (50 WPM preferred)
SCHEDULE & ON-CALL
Standard 40-hour work week (primarily Monday-Friday)
Occasional evening/weekend hours for projects
Rotational on-call weekends with the IT team
OTHER REQUIREMENTS
Ability to pass a drug test and background checks
Valid driver's license and reliable transportation
Sam Leman Automotive Group is an Equal Opportunity Employer. We prohibit discrimination and harassment based on any protected characteristic under applicable law.
Sam Leman Automotive Group - Building Relationships That Last.
Dynamic PC Support Techician
Information technology/support technician job in Bloomington, IL
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Computer Field Technician
Information technology/support technician job in Bloomington, IL
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT Support Specialist I
Information technology/support technician job in Springfield, IL
Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting.
+ Implements routine changes on production systems per direction and guidance from Administrators.
+ Supports the integration of new technologies into existing infrastructure.
+ Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.
+ Deploys standard repeatable build outs.
+ Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Supports routine backup strategies and disaster recovery tests.
+ Reviews system performance indicators and raises issues to more senior level team members.
+ Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required.
+ Maintains third-party tools.
+ May make proactive suggestions for service improvements.
**Minimum Qualifications**
+ HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.
+ 1- 2 years of experience in information technology, systems administration or other IT related field.
+ Hours for this position are roughly 11P-8A ET including weekends.
**Other Job Specific Skills**
+ Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Strong customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology a plus.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$20-$23/hr
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.