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The differences between lead sales representatives and lead customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a lead sales representative, becoming a lead customer service representative takes usually requires 6-12 months. Additionally, a lead sales representative has an average salary of $54,079, which is higher than the $36,097 average annual salary of a lead customer service representative.
The top three skills for a lead sales representative include cleanliness, customer service and POS. The most important skills for a lead customer service representative are cleanliness, cash handling, and inventory control.
| Lead Sales Representative | Lead Customer Service Representative | |
| Yearly salary | $54,079 | $36,097 |
| Hourly rate | $26.00 | $17.35 |
| Growth rate | - | -4% |
| Number of jobs | 404,430 | 192,052 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 33% |
| Average age | 43 | 40 |
| Years of experience | 6 | 12 |
A lead sales representative is responsible for selling goods and services to existing and potential customers through electronic communications and area visits. Lead sales representatives should be highly-knowledgeable of the products that the company offers to discuss and demonstrate the features to the client accurately. They take orders, process orders, and ensure the correct distribution details according to the customers' specifications. A lead sales representative also monitors the team's sales performance and strategize opportunities to maximize selling techniques and increase profitability.
A lead customer service representative is responsible for managing a group of customer service staff to assist in daily operations and help with customer issues. Lead customer service representatives manage high-level customer complaints and provide immediate resolution and disputes. They implement strategies to ensure customer satisfaction, increase productivity, and achieve profitability goals. A lead customer service representative handles escalation and evaluates team member's performance. A lead customer service representative must have excellent communication and leadership skills to supervise the team and support the business' improvement plans.
Lead sales representatives and lead customer service representatives have different pay scales, as shown below.
| Lead Sales Representative | Lead Customer Service Representative | |
| Average salary | $54,079 | $36,097 |
| Salary range | Between $32,000 And $89,000 | Between $22,000 And $58,000 |
| Highest paying City | - | Goldsboro, NC |
| Highest paying state | - | New York |
| Best paying company | - | IBM |
| Best paying industry | - | Insurance |
There are a few differences between a lead sales representative and a lead customer service representative in terms of educational background:
| Lead Sales Representative | Lead Customer Service Representative | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Delhi | - |
Here are the differences between lead sales representatives' and lead customer service representatives' demographics:
| Lead Sales Representative | Lead Customer Service Representative | |
| Average age | 43 | 40 |
| Gender ratio | Male, 55.1% Female, 44.9% | Male, 32.1% Female, 67.9% |
| Race ratio | Black or African American, 8.4% Unknown, 4.6% Hispanic or Latino, 17.6% Asian, 6.9% White, 61.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.3% White, 54.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 9% | 7% |