Office worker vs office representative

The differences between office workers and office representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an office worker and an office representative. Additionally, an office worker has an average salary of $41,003, which is higher than the $32,535 average annual salary of an office representative.

The top three skills for an office worker include data entry, administrative tasks and powerpoint. The most important skills for an office representative are patients, customer service, and phone calls.

Office worker vs office representative overview

	Office Worker	Office Representative
Yearly salary	$41,003	$32,535
Hourly rate	$19.71	$15.64
Growth rate	-5%	-5%
Number of jobs	84,397	149,852
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 47%
Average age	47	47
Years of experience	2	2

What does an office worker do?

An office worker is responsible for performing administrative and clerical duties to support the daily operations of the business. Office workers assist in receiving calls to respond to the clients' inquiries and concerns, as well as welcoming visitors, verifying their appointments, and leading them to the appropriate personnel and department for their business needs. They also do data processing, sorting mail, and filing documents for easy retrieval and reference, especially during meetings and company activities.

What does an office representative do?

Office Representatives are administrative professionals assigned to do various admin work in the office. They are in charge of managing communication lines, correspondences, and packages. They are often assigned to sort documents, update records, and file papers in the proper cabinets. Office representatives are considered front desk officers as well. They respond to inquiries by guests, direct guests to their meeting areas, and receive mail. They may also be assigned to manage meeting rooms and update appointment calendars. They should have good communication skills and should be service-oriented.

Office worker vs office representative salary

Office workers and office representatives have different pay scales, as shown below.

	Office Worker	Office Representative
Average salary	$41,003	$32,535
Salary range	Between $23,000 And $71,000	Between $23,000 And $45,000
Highest paying City	San Francisco, CA	New York, NY
Highest paying state	California	New York
Best paying company	Fred Hutch	Citi
Best paying industry	Education	Agriculture

Differences between office worker and office representative education

There are a few differences between an office worker and an office representative in terms of educational background:

	Office Worker	Office Representative
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	Western Carolina University	Western Carolina University

Office worker vs office representative demographics

Here are the differences between office workers' and office representatives' demographics:

	Office Worker	Office Representative
Average age	47	47
Gender ratio	Male, 28.2% Female, 71.8%	Male, 26.6% Female, 73.4%
Race ratio	Black or African American, 10.1% Unknown, 4.6% Hispanic or Latino, 16.3% Asian, 7.8% White, 60.2% American Indian and Alaska Native, 1.0%	Black or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 21.7% Asian, 8.2% White, 53.3% American Indian and Alaska Native, 1.1%
LGBT Percentage	6%	6%

Differences between office worker and office representative duties and responsibilities

Office worker example responsibilities.

Manage daily office operations maintaining accurate records for payroll and other checks.
Train in installing windows, showers and glass into homes and commercial businesses.
Used QuickBooks to accurately compute and produce invoices to be mail to various customer companies.
Serve as office secretary, organizing files, answering phones, delivering payroll and deposits, organize incoming mail and invoices.
Assist patients with sensitive and detail orient documentation, schedule appointments and verify insurance benefits.
Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.

Office representative example responsibilities.

Manage the medical front office and coordinate business operations with physicians and legal staff for a busy MRI facility.
Manage correspondence and documentation for OSHA compliance and hold some accounts payable responsibilities by coding invoices for processing and payment.
Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
Reconcile any EOB, insurance payment or discount errors.
Perform physician coding abstracting medical records with ICD-10, and CPT.
Post payments and enter charges utilizing appropriate ICD9 and CPT codes.

Office worker vs office representative skills

Common office worker skills

Data Entry, 28%
Administrative Tasks, 22%
PowerPoint, 18%
Payroll, 16%
Customer Service, 4%
Telephone Calls, 2%

Common office representative skills

Patients, 20%
Customer Service, 13%
Phone Calls, 8%
Patient Appointments, 7%
EMR, 5%
Excellent Interpersonal, 5%

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Office and Administrative Industry
Office Worker
Office Worker vs Office Representative

Updated January 8, 2025

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