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The differences between receptionist/human resources assistants and receptionist/customer services can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a receptionist/human resources assistant, becoming a receptionist/customer service takes usually requires 6-12 months. Additionally, a receptionist/human resources assistant has an average salary of $35,765, which is higher than the $30,604 average annual salary of a receptionist/customer service.
The top three skills for a receptionist/human resources assistant include greeting visitors, data entry and customer service. The most important skills for a receptionist/customer service are customer service, phone calls, and data entry.
| Receptionist/Human Resources Assistant | Receptionist/Customer Service | |
| Yearly salary | $35,765 | $30,604 |
| Hourly rate | $17.19 | $14.71 |
| Growth rate | - | -4% |
| Number of jobs | 63,704 | 216,587 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 41% | High School Diploma, 35% |
| Average age | 43 | 40 |
| Years of experience | 2 | 12 |
Receptionists/human resources assistants perform a wide range of administrative duties. Chiefly, they are required to answer employee questions, process mail, create and distribute documents, giving customer service to employees, and serving as a liaison with vendors and administrators. This is a position that demands proficiency in written and verbal communication, as well as word processing, calendaring, and spreadsheet skills. Also, a positive attitude and flexibility is a definite must.
Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.
Receptionist/human resources assistants and receptionist/customer services have different pay scales, as shown below.
| Receptionist/Human Resources Assistant | Receptionist/Customer Service | |
| Average salary | $35,765 | $30,604 |
| Salary range | Between $29,000 And $43,000 | Between $25,000 And $37,000 |
| Highest paying City | - | Billerica, MA |
| Highest paying state | - | Minnesota |
| Best paying company | - | Uline |
| Best paying industry | - | Manufacturing |
There are a few differences between a receptionist/human resources assistant and a receptionist/customer service in terms of educational background:
| Receptionist/Human Resources Assistant | Receptionist/Customer Service | |
| Most common degree | Bachelor's Degree, 41% | High School Diploma, 35% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | - |
Here are the differences between receptionist/human resources assistants' and receptionist/customer services' demographics:
| Receptionist/Human Resources Assistant | Receptionist/Customer Service | |
| Average age | 43 | 40 |
| Gender ratio | Male, 5.8% Female, 94.2% | Male, 8.0% Female, 92.0% |
| Race ratio | Black or African American, 10.7% Unknown, 4.9% Hispanic or Latino, 21.4% Asian, 8.1% White, 53.9% American Indian and Alaska Native, 0.9% | Black or African American, 10.7% Unknown, 5.2% Hispanic or Latino, 25.4% Asian, 6.1% White, 51.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 15% | 7% |