Technical support engineer jobs in Fargo, ND

About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Job Purpose The Technical Support Specialist -- Tractors provides technical support to CNH Employees, Dealers, and Customers. You will be a team member within the North American Product Support organization. These Teams have three primary roles within the North American CNH Industrial commercial operations: Provide expert technical advice to dealership service department technicians and CNH Industrial Field Service people; help improve reliability and serviceability of CNH Industrial products; author and maintain service information and solutions into the ASiST Knowledge database for Dealers to reference. This position is eligible for a hybrid work schedule and can be located in Fargo, ND, Ames, IA or Racine, WI. Key Responsibilities * Diagnose and trouble-shoot a variety of tractors within the CNH product portfolio * Use mechanical and electronic test equipment to interpret fault codes, and operating parameters * Interpret operating parameters for acceptable vehicle performance * Answer technical questions from CNH dealers or from CNH Field Service people using personal knowledge, experience, and available reference sources in a timely and urgent manner * Provide solutions consistently with CNH objectives, while also being attentive to the cost of repairs * Maintain positive and constructive relationships with Engineering and Technical Publications employees * Provide regular feedback of current issues that dealerships are experiencing with CNH equipment * Act as "product expert" on your assigned products * Document all technical questions and data to be used for future reference by other Technical Support Specialists * Create additional technical troubleshooting documents in the self-help database * Delivery to CNH Product Quality, Engineering and Manufacturing to improve reliability and serviceability of CNH products * Other duties as assigned. Experience Required * Bachelor's Degree, preferably in Mechanical Engineering, Ag Engineering Technology, Industrial Engineering, Ag Systems Technology, or Engine Technology. * Minimum three (3) years of technical experience with mobile equipment. * In lieu of a Bachelor's Degree will accept an Associates Degree and 5+ years of technical experience with mobile equipment * Minimum two (2) years' experience working mechanically with agriculture equipment, construction equipment and/or heavy trucks * Prior experience using Microsoft Office programs such as Outlook, Word and Excel as part of your daily business activities. * Ability to travel up to 10% Preferred Qualifications Must have good communicaiton and problem solving skills. Pay Transparency The annual salary for this role is $63,000.00 -$83,000.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.) What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: * Flexible work arrangements * Savings & Retirement benefits * Tuition reimbursement * Parental leave * Adoption assistance * Fertility & Family building support * Employee Assistance Programs * Charitable contribution matching and Volunteer Time Off Click here to learn more about our benefits offerings! (US only) US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here. Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

The Technical Support Specialist provides technical support and guidance by troubleshooting user issues, installing and configuring hardware/software, and assisting with system maintenance. Qualification Requirements: A two-year IT associate degree with 2-4 years of relevant experience in Information Systems, Computer Science, MIS, Systems/Network Administration is required. A bachelor's degree in IT Management or related fields is a plus. Thorough understanding of IT principles, cyber security, operating and networking systems, interfaces, policies, and procedures. Expert computer skills in Microsoft Windows environment. Must be skilled in Microsoft Office Suite. Experience with SharePoint (configuration, management, or customization) is highly desirable. Ability to explain technical problems and offer solutions to those without technological training. Excellent verbal and written communication skills. Must be detail orientated, self-motivated with strong interpersonal and organizational skills. Excellent analytical and management skills, while technically savvy. Must be willing to interact with people and work in team environments. A valid driver's license is required or the ability to obtain one. Physical Requirements: Ability to operate a computer under normal ergonomic office conditions. Must be able to clearly articulate both verbal and written communications and directives. Required to lift and move objects up to 50 pounds. May require prolonged periods of standing and walking to perform some of the typical tasks and duties. Must be able to work required hours in the office during scheduled hours of 8:00 AM - 5:00 PM. Must be able to travel to offsite assignments. (Less than 25% travel). To perform this job successfully, and individual must be able to perform each essential task and duties satisfactorily. The requirements described here are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential Tasks and Duties: Manages multisite computer hardware, software, and phone systems via enterprise resource planning (ERP). Install, configure, and maintain computer systems, software, and peripherals. Help with basic security tasks, such as managing user access and ensuring compliance with security policies. Collaborate with other departments and vendors to schedule and implement software and hardware updates and functionality tests; resolve any issues that are identified during the testing process. Provide assistance to employees with technical problems as needed via email, virtual options, phone or in person; able to diagnose the source of problems and escalate complex issues when necessary. Ensure end users receive proper IT-related training. Develops and maintains relationships with external IT vendors and service providers. Practice and support continuous improvement initiatives within the company. Keeps abreast of latest technical advancements, Information Technology techniques and concepts. Assist the planning process related to IT infrastructure for future company growth. Performs other related duties as assigned. Company Information: The person in this position has access to various reports and records, which are considered as being of a highly confidential and classified nature. None of this material or information may be divulged or passed on to any outside source by the employee either during or after employment with Apex Engineering Group, Inc. Benefits: We're looking for experience, entrepreneurs and enthusiasm. Apex Engineering Group believes that every employee plays an important role in our company's success and that is why we strive to provide our employees with a benefits program that rewards them for their hard work and dedication they put forth everyday. We offer a competitive salary and a comprehensive benefits package, which includes: Performance-based bonuses Health, dental, and vision insurance Life insurance 401(k) plan with employer match and profit-sharing contribution Paid parental leave Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) Paid time off Short- and long-term disability coverage Employee wellness program Hourly Base Pay Range: $26-$32 ( Actual base pay is dependent on several factors, including experience, education, licensure, job location, and internal equity.) EOE/AA Please email ******************************* with any questions. Powered by JazzHR 0okYGj492Y

Atos is an IT services corporation with it being one of the biggest leaders in digital services with annual revenue of 12billion and close to 100,000 employees in 72 countries, serving a global client base. They are a worldwide Information Technology Partner for the Olympic Games Atos specializes in hi-tech services, unified communications, cloud, big data and cyber security services . We are looking for IT support technicians that are passionate about the world of technology and want to be key individuals to help troubleshoot our clients. Job Description The IT Desktop Support Specialist's primary role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests and application support. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Candidate may be required to interact with other members of the IT Team to diagnose and resolve unique problems. At times, the candidate may be asked to assist in the maintenance and testing of network, servers and/or associated equipment. Training will be given to employees trainingis 7:00 am to 3:30 pm for ten consecutive days. Qualifications Duties and Tasks/Essential Functions: Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Gather customer's information and determine the issue by evaluating and analyzing the symptoms; Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and more. Follow standard processes and procedures; Redirect problems to appropriate resource; Accurately process and record call transactions using a computer and designated tracking software; Organize ideas and communicate oral messages appropriate to listeners and situations; Stay current with system information, changes and updates Skill and Knowledge Qualifications: Proper phone etiquette; Ability to speak and write clearly and accurately; Demonstrated proficiency in typing and grammar; Knowledge of relevant software computer applications and equipment; Knowledge of customer service principles and practices; Effective listening skills; Willingness to co-operate with others and work to the greater good; Multi-tasking capabilities; Minimum 12 hours of weekend working availability on a Saturday or Sunday Problem Solving, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration Other IT certification helpful but not required Additional Information Conditions: Must be able to sit for long periods of time Position requires use of headset/microphone Salary: 16.25 Required Education: High School Diploma or GED, 2-year technical degree or similar experience. Required Experience: 1 year Customer Service Location: Fargo, North Dakota JobType: Full Time Hours: Variable

**Careers With Purpose** **Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.** **Facility:** 501 Place Bldg **Location:** Fargo, ND **Address:** 501 4th St N, Fargo, ND 58102, USA **Shift:** 8 Hours - Day Shifts **Job Schedule:** Full time **Weekly Hours:** 40.00 **Salary Range:** $26.00 - $41.50 **Pay Info:** Pay starts at $26 and increases according to years of applicable experience. **Job Summary** Gather, analyze, design, develop, modify, test, implement, evaluate, and maintain clinical information technologies to support clinical practice. Use data to support clinical decision-making and identify desired outcomes. Able to research, analyze and make recommendations for application work flow improvements and create and analyze reports created using multiple reporting mechanisms. Utilize Tier Two/high level of customer service while promoting and participating in the team approach. Possess strong problem solving and critical thinking skills, as well as excellent time management and prioritization skills. Training presentation techniques and skills. Proficient verbal and written communication skills and efficient use of Microsoft Office software. A positive attitude and superior customer service skills. Skill level needed to become proficient in Sanford assigned applications as well as a basic knowledge of other Sanford applications. Demonstrate basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work. Skillful in adapting to change. Adjusts to new or changing assignments, processes, and people. Identifies and considers alternative approaches to situations or problems. A willingness to maintain active knowledge in area of specialty in order to maintain current clinical practice and end user perspectives. **Qualifications** Minimum of an Associates Degree in a clinical field or at least three years of clinical experience in their specialty preferred. Previous experience in Information Technology is preferred. Depending upon location, be licensed/registered/certified in a clinical field within Sanford's footprint. Information Technology (IT) certification should be obtained within six months of date of hire. IT certification must be completed within three attempts of certification testing. Electronic Privacy Information Center (EPIC) application certification and truth should be obtained within six months of hire date. Renewal guidelines per discipline. **Benefits** Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit *********************************** . Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call ************** or send an email to ************************ . Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment. **Req Number:** R-0236241 **Job Function:** Information Technology **Featured:** No

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. Fargo, ND Application Deadline: Posted Until Filled Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active. Job Summary Supports and assists with the day-to-day operations of the Information Technologies Department by administering support of personal computers. Assists in the operation of computer networks by installing hardware such as PCs, laptops, printers, mobile devices, phones, and cabling systems. Prepares new computers for installation including loading operating systems, application software, and installing necessary hardware, which includes adding video cards, memory, and accessories. Diagnoses and repairs personal computers, mobile devices, and other various hardware. Responsibilities Essential Functions * Assists in the operation of computer networks by installing, configuring, and supporting hardware such as PCs, laptops, printers, mobile devices, phones, credit card devices and cabling systems. * Prepares new computers for installation including loading operating systems, application software, and installing necessary hardware, which includes adding video cards, memory, and accessories. * Diagnoses and repairs personal computers, mobile devices, and other various hardware. * Sends units out for repair and ensures the repair is accomplished in a timely manner. * Uses and assists in the administration of PC lifecycle configuration management software for inventory, software distribution and installation, patch deployment, imaging, and remote support of PCs, laptops, and mobile devices. * Provides phone support as part of the IT Helpdesk and works with PC users on hardware and software problems. * Develops and maintains effective working relationships with customers, vendors, and others related to the company. * Promotes and maintains the identity and reputation of BSE, ensuring customer satisfaction and addressing problems and complaints as they arise. * Initiates timely communication with the supervisor regarding personal computers and related measures as defined by the supervisor. Non-essential Functions * Provides accurate, timely documentation of expenses and other information as requested. * Provides input or recommendations to the department budget. * Researches and analyzes various topics and function of the department. * Performs other duties as assigned by supervisor or designate. Qualifications * Two-year degree in Computer Technology or the equivalent in work experience. * Four-year Computer Technology degree preferred. * Knowledge of Windows desktop PC's is essential. * Experience managing additional OS's such as OSX, iOS, Android, iPadOS, and others preferred. * Experience working with computers in a WAN environment is helpful. * Working knowledge of Microsoft Office and O365, Internet, email and SAP software preferred. Skills and Abilities * Passionate about customer service * Excellent interpersonal, written, and verbal communication skills. * Ability to effectively plan and organize and execute time management. * Excellent customer service skills include being competent, accurate, responsive, and engaged. * Requires independent judgment and decision making within area of expertise and expected to provide recommendations on decisions of a material nature. * Ability to meet goals, timelines, and outcomes on projects. * Ability to interact and collaborate with customers, various departments, and management levels. * Demonstrated specialized working knowledge of a specific department. * Critical thinking and problem-solving skills. Physical Requirements Frequency at which you would carry/lift in a typical day: Occasionally 0 - 33% Frequently 34 - 66% Continuously: 67 - 100% * Lift from Waist: * < than 10 lbs. - Not at all * 10 to 25 lbs. - Not at all * 26 to 50 lbs. - Not at all * 51 to 75 lbs. - Not at all * 75 to 100 lbs. - Not at all * 100+ lbs. - Not at all * Lift from Floor: * < than 10 lbs. - Continuously * 10 to 25 lbs. - Frequently * 26 to 50 lbs. - Occasionally * 51 to 75 lbs. - Occasionally * 75 to 100 lbs. - Not at all * 100+ lbs. - Not at all * Carried for Distance: * < than 10 lbs. - Not at all * 10 to 25 lbs. - Not at all * 26 to 50 lbs. - Not at all * 51 to 75 lbs. - Not at all * 75 to 100 lbs. - Not at all * 100+ lbs. - Not at all Physical Activity Frequency at which you would do the following in a typical day: * Sitting (a continuous period of being seated) - Continuously * Standing (for sustained periods of time) - Frequently * Walking (moving about on foot to accomplish tasks) - Frequently * Bending/stooping (downward and forward) - Occasionally * Crawling (moving about on hands and knees or hands and feet) - Occasoinally * Climbing/Walking Stairs (ascending or descending) - Frequently * Reaching (extending arms in any direction) - Frequently * Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally * Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally * Balancing (maintaining body equilibrium to prevent falling) - Occasionally * Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously * Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally * Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally * Grasping (Applying pressure to an object with the fingers and palm) - Frequently * Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously * Talking (expressing or exchanging ideas by means of the spoken word) - Continually * Driving (the control and operation of a motor vehicle) - Frequently * Desk work (work usually performed at a desk) - Continuously * Use of a computer - Continuously * Use of a telephone - Continually * Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously * Exposure (to adverse weather & temperature conditions) - Occasionally * Travel (travel needed to perform job duties) - Occasionally Additional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Our History Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others. Values As a Border States employee-owner, you're responsible for living our mission, service philosophy and service standards. Our Purpose We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver. Service Philosophy We earn customer loyalty and confidence by caring about their needs and adding value to everything we do. Service Standards Border States employee-owners are competent, accurate, responsive, and engaged . Your career Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for? Border States has a competitive benefits package which includes but is not limited to: Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more! Border States provides bonuses to their employee-owners upon the achievement of branch and company goals. Equal Opportunity For All It's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer. Drug Free/Smoke Free workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings: * Criminal background check (required for all positions) * Motor Vehicle Record (MVR) check (required for positions involving driving) * Drug testing The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.

If you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and experience with complex technologies. In this role, you will be responsible for sending, receiving, and processing messages and data on the Guard's sophisticated networks. You will also maintain and troubleshoot the systems that support the military's logistics and classified data, and build firewalls that can withstand any attempted cyberattack. Job Duties * Maintenance of networks, hardware, and software * Provide customer and network administration services * Construct, edit, and test computer programs Some of the Skills You'll Learn * Use of computer consoles and peripheral equipment * Computer systems concepts * Planning, designing, and testing computer systems Helpful Skills * Interest in computer science * Strong attention to detail * Ability to communicate effectively * Experience in installation of computers Through your training, you will develop the skills and experience to enjoy a civilian career working as a network support technician, data processing technician, or computer programmer in just about any company that uses computers. Earn While You Learn Instead of paying to learn these skills, get paid to learn. In the Army National Guard, you will learn these valuable job skills while earning a regular paycheck and qualifying for tuition assistance. Job training for an Information Technology Specialist consists of 10 weeks of Basic Training, where you'll learn basic Soldiering skills, and 20 weeks of Advanced Individual Training (AIT) with classroom instruction.

The Information Technology Administrator is vital to keeping our firm connected, secure, and running smoothly. They ensure that every team member has the reliable tools and systems needed to perform at their best by maintaining a seamless, efficient, and stable technology environment. This role is responsible for the maintenance and internal support of firm workstations, servers, printers, and related equipment. Core duties include hardware and software troubleshooting, responding to technical issues, and performing system maintenance, upgrades, and configurations. The position also assists in maintaining network communications and ensuring the integrity and performance of firmwide technology systems. Essential Position Responsibilities: * Monitor and respond quickly and effectively to requests received through the IT helpdesk. * Provide support and resolve problems to the end user's satisfaction. * Utilize and maintain helpdesk and asset tracking software. * Assist with setup and installation of computers and peripherals in the user workspace. * Support installation and configuration of varying industry specific software * Collaborate with other team members to ensure efficient operation of the firm's computing environment. * Complete PC setup and deployment for employees using standard hardware & software. * Maintain appropriate documentation. * Willingness to provide status updates and participate in team meetings. * Potential limited travel may be needed. * Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent education and work experience preferred * 1-3 years of experience in IT administration/support preferred. * General understanding of physical, virtual, and cloud environments. * General understanding of networking principle, including TCP/IP, DNS, DHCP, and VPN. * Hands-on experience administering Microsoft 365 suite of products, including Exchange Online, SharePoint, Teams, Entra ID, and Intune. * Ability to work on projects when appropriate. * Strong problem-solving skills. * Ability to communicate clearly in writing and verbally. * Ability to work both independently and in a team. * Ability to think innovatively.

Job Description The Information Technology Administrator is vital to keeping our firm connected, secure, and running smoothly. They ensure that every team member has the reliable tools and systems needed to perform at their best by maintaining a seamless, efficient, and stable technology environment. This role is responsible for the maintenance and internal support of firm workstations, servers, printers, and related equipment. Core duties include hardware and software troubleshooting, responding to technical issues, and performing system maintenance, upgrades, and configurations. The position also assists in maintaining network communications and ensuring the integrity and performance of firmwide technology systems. Essential Position Responsibilities: Monitor and respond quickly and effectively to requests received through the IT helpdesk. Provide support and resolve problems to the end user's satisfaction. Utilize and maintain helpdesk and asset tracking software. Assist with setup and installation of computers and peripherals in the user workspace. Support installation and configuration of varying industry specific software Collaborate with other team members to ensure efficient operation of the firm's computing environment. Complete PC setup and deployment for employees using standard hardware & software. Maintain appropriate documentation. Willingness to provide status updates and participate in team meetings. Potential limited travel may be needed. Requirements Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent education and work experience preferred 1-3 years of experience in IT administration/support preferred. General understanding of physical, virtual, and cloud environments. General understanding of networking principle, including TCP/IP, DNS, DHCP, and VPN. Hands-on experience administering Microsoft 365 suite of products, including Exchange Online, SharePoint, Teams, Entra ID, and Intune. Ability to work on projects when appropriate. Strong problem-solving skills. Ability to communicate clearly in writing and verbally. Ability to work both independently and in a team. Ability to think innovatively.

Job Description Digital Guru is looking for a Tier 1 Bench & Helpdesk Technician to join our team in Edina, MN, Fergus Falls, MN or Wahpeton, ND. This role offers a mix of in-shop bench work and frontline customer support. You'll work on diagnosing, repairing, and configuring computers while also answering calls, managing tickets, and resolving Tier 1 technical issues. Responsibilities: Diagnose and repair desktops, laptops, and peripherals Configure new systems (OS install, drivers, apps, security) Perform firmware/BIOS updates and hardware diagnostics Prepare systems for delivery and maintain a clean work area Track inventory and update asset records Answer customer calls and create/update tickets in Syncro Resolve Tier 1 issues (password resets, printer problems, basic app/network issues) Escalate complex issues to Tier 2/3 as needed Requirements Requirements: High school diploma (CompTIA A+ or Microsoft certs preferred) 1+ year hardware repair or helpdesk experience (MSP a plus) Windows, Microsoft 365, and networking knowledge Familiarity with imaging and deployment tools Strong communication, problem-solving, and time management skills Ability to lift up to 50 lbs Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources

Atos is a leader in digital services with annual revenue of € 12 billion and 100,000 employees in 72 countries. Serving a global client base, Atos offers Consulting & Systems Integration, Managed Services & BPO, Cloud, Big Data & Cyber-security solutions. With deep technology expertise and industry knowledge, Atos works with clients across many business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public Sector, Retail, Telecommunications, and Transportation. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. In addition, Atos is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Bull, Canopy, Unify and Worldline. Atos offers a broad professional perspective and the opportunity to build a rewarding career across either the technical or business paths. With our worldwide presence and our broad range of professional services, Atos provides training programs across all our competencies and markets worldwide for employees in all stages of their career. In addition, we offer programs that are focused on engaging and developing people who are at the beginning of their career through internships and graduate opportunities. For more information, please see the Atos corporate web site: ************* Atos is an EEO employer, providing employment opportunity regardless of race, color, religion, sex, age, national origin veteran status, disability or other factors protected by law. Job Description • Responsible for fielding inbound retail client telephone calls and working with great customer's to resolve issues. • Thoroughly document support calls following established procedures and guidelines. • Ability to navigate through various screens while talking with customers. • Maintain a positive and professional attitude while on the phone. • Multi-task and perform data entry. • Basic trouble-shooting • No sales!!! We just help people fix problems! Qualifications - Must attend all training classes starting October 7th -Must be 18 years old. - High School diploma or GED required. - Strong communication skills required. - Previous hardware/software troubleshooting experience helpful. - Previous help desk/call center or phone support experience helpful. - Previous IT or Computer Science education and/or technical certifications a plus but not required. - One - Two years of customer service work experience (phone or online support preferred). -Ability to multi-task. - Ability to work in a fast paced environment. - Reliable and punctual. - Strong technical aptitude. Additional Information Atos has a new client for our call center in the Fargo area and we are looking to expand once again. We are starting training classes on November 28th. We are looking for candidates interested in growing with a successful company who have a passion or knowledge for computers. •Paid, 10 days of classroom training •Opportunity to make incentives and bonus, as well as differential pay for some shifts •Overtime Opportunities •Advancement opportunity - All our Supervisors started as technicians! •Full Benefits including Medical and Dental and 401K match!! •Paid Time Off program and vacation time and holiday pay •Casual dress code. Blue Jeans welcome!! •Fun Class A Office Space •Great corporate culture •Celebrate birthdays and anniversaries •Team lunches •Office promos, i.e. We serve ice cream, pizza, and have cookouts, free soda on special occasions! •Cool break room with TV, Game station, ping pong etc. •Great break room!! We are open 24 hours a day/7 days a week providing support 365 days a year. We offer multiple shifts based on company and employee's needs. Flexibility to work any shift preferred, but not mandatory. Apply today to see current shifts available. Atos values the individual and strives to deliver an appropriate work-life balance because a motivated and happy person can add untold value to our clients and colleagues around the world.

Reboot Monkey is a global leader in IT solutions, specializing in data center management that simplifies your IT operations. We provide hosting space, future-proof upgrades, and 24/7 support through our smart or remote hands, ensuring seamless, secure, and sustainable service. Our fully remote, round-the-clock management frees businesses from supervision hassles, setting new benchmarks in data center solutions. We're seeking skilled Freelance Data Center Technicians to join our growing team. If you have expertise in data center operations and want flexible work, we'd love to hear from you. Job Overview: As a Freelance Data Center Technician, you will play a key role in delivering on-demand support to our global data centers. Your responsibilities will include hardware installation, troubleshooting complex issues, and managing network operations, ensuring optimal performance and reliability. We're looking for someone with deep expertise in data center equipment and software who can work independently while collaborating with remote teams. In this role, you'll be essential to maintaining smooth, secure, and efficient data center operations, contributing to our high standards of service excellence. Key Responsibilities: Install, configure, and maintain servers, networking equipment, and other hardware to ensure optimal performance and maximum uptime, facilitating seamless operations within the data center. Monitor data center operations both remotely and on-site, quickly diagnosing and resolving hardware, software, and connectivity issues to minimize downtime and maintain service reliability. Configure, manage, and troubleshoot networking devices, including Cisco and Juniper routers, switches, and firewalls, to ensure secure and efficient network operations that align with organizational standards. Manage and troubleshoot both Linux and Windows-based systems, performing essential updates, patches, and security enhancements to keep systems secure and up-to-date. Document all installations, repairs, maintenance tasks, and system performance, providing comprehensive reports to the remote management team to ensure transparency and accountability in operations. Implement and maintain security protocols to protect the integrity of the data center infrastructure, ensuring compliance with industry standards and best practices for data security. Collaborate with remote IT teams, vendors, and stakeholders to enhance data center operations, actively participating in the planning and execution of projects that drive efficiency and innovation. What We Offer: Flexibility: Work around your existing freelance or permanent job. You choose the tickets you want to pick up, with no minimum hour commitment. Professional Environment: Join a professional work environment where you can reconnect with the practical side of IT. Competitive Compensation: We offer competitive rewards for your compensation and efforts. Growth Opportunities: Work with compelling clients and seize opportunities to grow in your field. Education: Associate or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not required. Experience: 3+ years of experience in data center operations, with a strong focus on independent or freelance projects. Technical Skills: Extensive hands-on experience with Cisco and Juniper networking devices. Strong proficiency in managing and troubleshooting Windows and Linux-based systems. Solid understanding of networking principles (TCP/IP, DNS, VPN, VLANs). Experience with virtualization technologies such as VMware or Hyper-V is a plus. Certifications: Valid certifications like Cisco CCNA/CCNP, Juniper JNCIA/JNCIS, or CompTIA Linux+ are highly desirable. General Requirements: Ability to travel to various data center locations on short notice. Flexibility to work outside regular hours, including nights and weekends if required. Must have access to necessary tools and equipment to perform data center tasks. Strong problem-solving skills, with the ability to work independently and remotely. Excellent communication skills for collaboration with remote teams.

Infosys is seeking Branch and field support Engineer. Candidate will be required to travel to different branches of the bank scattered across MN to support the end users with IT-related issues. Should drive. Candidate should monitor network performance, troubleshoot issues, and perform routine maintenance on network hardware and software, including routers, switches, and firewalls. Required Qualifications: Candidate must be located within Fargo, ND or be willing to relocate to the area. This position may require travel in the US Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. Hands-on experience in EUC and Network support for bank branches. Required to travel to different branches of the bank scattered across MN to support the end users with IT-related issues. Should drive. Hardware support : Installing, configuring, and maintaining end-user devices like laptops, desktops, tablets, and printers. Monitors, docking stations. Software support : Installing, configuring, and troubleshooting and fix the software Printer support: Install configure printers at branches and on end points. Service Management: Good knowledge of ServiceNow ticketing tool to track, monitor and update the tickets assigned. IMAC execution for all EUC hardware and software EUC Asset Management: Managing and maintaining inventory of all hardware in stock room and update the status in ServiceNow CMDB. Knowledge of IMACD processes for network devices like routers, switches, access points, video conferences, phones etc. including physical changes as well as configuration support. Knowledge of patching and cabling network devices and configuration support for network devices. Should be able to troubleshoot end user and end device network issues and have knowledge of end device port configuration. Network Asset Management: Managing and maintaining inventory of all hardware in stock room and update the status in ServiceNow CMDB. Patch Management, vulnerability management: Install security patches like Upgrade IOS and apply access list or any other security configurations to remediate vulnerabilities. Monitor network performance, troubleshoot issues, and perform routine maintenance on network hardware and software, including routers, switches, and firewalls. Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Preferred Skills Working with a remote team and team building. Good Communication and Analytical skills. Experience and desire to work in a Global delivery environment. The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Entry Level Technician New to the car business? Interested in the machinery side of the auto world? Our ground floor training will prepare you for growth & advancement in your career. Our veteran Service Technicians will give you hands on service drive training, help you ramp up quickly, familiarize you with the tools & equipment and guide you through. Responsibilities Check and communicate oil level to teammates Ensure tire pressure for proper inflation Inspect and refill fluid levels as necessary Complete vehicle inspection Install a new oil drain plug and a new oil filter Clean and lubricate fittings as needed Providing excellent customer service keeping in mind that our customer's perspective comes first. Qualifications Communication skills - communicates effectively with others. Time management - managing one's own time and time of others. Basic computer skills. Clean driving record Willing to submit to a pre-employment background check What We Offer Medical, Dental & Vision 401k with Match Paid Vacation Growth Opportunities Paid Training Family Owned and Operated Long Term Job Security Health and Wellness Accident & Critical Illness HSA/Flexible Spending Pet Insurance Employee Discounts State of the Art Facility Paid Certification Ongoing Certification OEM Certification Busy Shop Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.

Applied Engineering, Inc. is seeking a motivated and hardworking individual to join our team. You will be part of a group of engineers dedicated to high quality work, value-add solutions, skill development, and career growth. Innovation, problem solving, integrity and collaboration are a few things you'll experience and represent while working with Applied. If you appreciate a challenge, variety, and a quicker pace then we would like to get to know you better. Award Winning - Employee Owned - Comprehensive Benefits Relocation Assistance - Ownership Opportunity - Continuing Education Support BENEFITS AND PERKS Applied Engineering is a 100% employee-owned engineering and technology consulting company dedicated to providing exceptional talent and technology. We have won numerous awards, including Best Place to Work and Top Place to Intern. Our unique company culture blends top talent, total technology, and absolute adaptability. We offer a career trajectory few others can match, with opportunities to take on roles and projects aligned with your skills and interests. In addition, we offer a comprehensive compensation and benefits package including a competitive salary; 401K retirement plan; paid time off; paid holidays; tuition reimbursement; medical, dental, vision, life, disability, and other insurance options; plus a flexible work schedule. ESTIMATED PAY RANGE $65,000 - $75,000, DOE JOB SUMMARY As a NVH Systems Engineer in Fargo, ND, you may: use your root cause analysis skills to quickly identify NVH (Noise, Vibration, Harshness) problems using the PIR methodology; interpret complex data from NVH test and simulation, and translate that into effective change through collaboration with design teams; complete concept analysis to ensure designs meet good NVH standards and predict performance in design alternatives; balance dynamic performance with cost, durability, and assembly, and work collaboratively with suppliers and other Applied partners. QUALIFICATIONS Bachelor of Science Degree in Ag & Biosystems or Mechanical Engineering required Proficient with SimSolid, Inspire, and/or SimLab Familiarity with NVH metrics: Sound Pressure Level (SPL), Sound Quality, and NVH transfer functions Basic understanding of Digital Signal Processing Proficient in troubleshooting tools and design processes like Fishbones, Fault Trees, 5W+1H, DFMEA, etc. Experience with Teamcenter Active Workspace and Visualization Basic working knowledge of Creo Excellent skills in MS Suite, especially Excel, Word, and PowerPoint SKILLS AND VALUES Capable of working independently and as a team member Strong work ethic and unwavering integrity Excellent interpersonal skills and a learning mindset Curiosity, problem solving, and analytical thinking Effective verbal and written communication Desire to work on a variety of projects ADDITIONAL INFORMATION Please consider joining Applied's team of talented employees! Applicants must be legally authorized to work in the United States. We regret that we do not offer sponsorship. Applied Engineering is committed to a diverse workforce and is an Equal Opportunity Employer.

We are seeking a reliable and motivated Lawn Applicator Technician to join our team! As a Lawn Applicator Technician, you will be responsible for applying fertilizers, herbicides, and other treatments to residential and commercial lawns to ensure they are healthy, vibrant, and weed-free. This position requires an individual with strong attention to detail, knowledge of lawn care products, and the ability to work independently. Key Responsibilities: Apply fertilizers, herbicides, and other lawn care treatments to lawns according to established schedules and safety standards. Assess lawns for signs of pests, diseases, and other issues and provide recommendations for treatment. Maintain accurate records of applications and client interactions. Ensure that all equipment and materials are properly maintained and safe for use. Provide excellent customer service by addressing client concerns and answering any questions about lawn care. Follow all safety guidelines and regulations related to the application of chemicals and pesticides. Qualifications: Prior experience in lawn care, landscaping, or a related field is required. Ability to work outdoors in various weather conditions. Knowledge of various fertilizers, and herbicides, and how to apply them safely. Strong attention to detail and the ability to follow instructions carefully. Excellent communication and customer service skills. Ability to operate and maintain lawn care equipment. Valid driver's license and reliable transportation. Commercial Pesticide Applicator license Category A & E Benefits: Competitive pay Medical 401K match Holiday pay Vacation pay after 1 year of service #hc161258

Job Description At PEARCE, we've got a career for you! Join the nation's leading independent service provider for critical telecommunication and renewable energy infrastructure. We are the premier independent service provider for our nation's critical infrastructure. With over 2,500 team members nationwide, Pearce delivers comprehensive engineering, maintenance, repair, and repowering solutions, ensuring the seamless operation of our nation's wireless and wireline telecom, commercial and utility-scale solar and wind projects, EV charging stations, as well as large-scale power generation, critical power and energy storage assets. Your Impact Wind Turbine Site O&M Technicians operate and maintain the assigned Wind Turbine site by optimizing wind generation, availability, and performance through established procedures with the highest regard for health, safety, and environment compliance. Wind Turbine O&M technicians carry out tasks such as cleaning, organizing, assembly, service, troubleshooting and/or repairs to wind turbine generators and related equipment and facilities. Certified Wind Turbine Technicians must maintain all certifications required for the position. While the Wind Turbine O&M technician is assigned to a specific site, occasional travel may be required (5% to 10%). The position is considered a local job and is not eligible to earn regular per diem. Core Responsibilities Troubleshoot and identify root cause of mechanical, hydraulic, and electrical malfunctions. Work with site leadership to execute all contractual obligations and activities set forth with the customers daily, which can include any portion of the electrical, mechanical, or balance-of-plant equipment on site. Lead and/or assist with other daily work activities, related to all areas of site operations, as directed by manager, with minimal supervision. Complete and maintain required company and client documentation and records, using computer-based service reporting tools and procedures. Operate a motor vehicle safely and legally per the Pearce Employee Handbook and insurance requirements. Specific duties may vary or evolve over time based on business and client needs. Core Experience 3-5+ years troubleshooting and/or maintenance on Wind Turbines. Knowledge of wind turbine mechanics 2-3 years preferred. Inventory control experience preferred. Ability and willingness to read and understand electrical schematic drawings. Ability and willingness to read and interpret technical manuals, procedures, and regulations. Physical/Work Environment Ability and willingness to climb a wind turbine vertically at least 300 feet. Maintain a weight between 120 and 280 pounds, including clothing and boots, for OSHA safety compliance. Lift and move equipment as needed (more than 50 pounds). Work in an indoor or outdoor environment in adverse weather conditions with blowing pollen, dust, and grasses. Ability to walk up to 3 miles per day on terrain such as gravel, pavement, grass, etc. #ZR At Pearce, we are committed to fair and transparent pay practices. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location. In addition to wages, employees may also be eligible for performance and referral bonuses, production incentives, tool/equipment and fuel stipends, company vehicle, per diem or other applicable compensation. We also offer all full-time employees a comprehensive benefits package including health and life insurance, 401k with employer match, paid time off, tuition reimbursement, and professional development courses. This pay range reflects our commitment to pay equity and compliance with state and federal pay transparency laws. If you have questions about compensation, we encourage open discussions during the hiring process. Base Pay Range$26-$30 USD What We Offer Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training. To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment. At PEARCE, we are an equal opportunity employer dedicated to cultivating an inclusive environment that empowers employees to excel and make a meaningful impact, providing a dynamic space for field technicians, service specialists, and corporate professionals to flourish and propel their careers forward within our nationwide presence and expansive service offerings. Learn more about us at ************************

FirstLink is looking for a Full-Time Care & Support Specialist. The Care & Support Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. The Care & Support Specialist will also provide follow-up care for individuals enrolled in the Care & Support program. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills. This position will work 40 hours/week, Monday-Friday. This position will be included in FirstLink's On-Call rotation and will be assigned primary On-Call approximately 6-8 weeks each year. FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday. Are you ready for an exciting opportunity? Apply today! Job Type: Full-time Salary: $19.00 per hour Benefits: Employee Assistance Program 100% paid health, dental, and vision insurance (for the employee only) Long-term and short-term disability Life insurance 12 days of paid time off, 8 hours accrued per month during the first calendar year 8 paid holidays and 3 floating holidays Schedule: Monday-Friday 12PM-8PM or 12PM-8:30PM Mid shift On-Call rotation Required Education and Experience: Must have a high school diploma or GED Must be 18 years of age or older Must be able to read, write, and follow oral or written instructions Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field Work Location: In person

The Technical Support Specialist provides technical support and guidance by troubleshooting user issues, installing and configuring hardware/software, and assisting with system maintenance. Qualification Requirements: A two-year IT associate degree with 2-4 years of relevant experience in Information Systems, Computer Science, MIS, Systems/Network Administration is required. A bachelor's degree in IT Management or related fields is a plus. Thorough understanding of IT principles, cyber security, operating and networking systems, interfaces, policies, and procedures. Expert computer skills in Microsoft Windows environment. Must be skilled in Microsoft Office Suite. Experience with SharePoint (configuration, management, or customization) is highly desirable. Ability to explain technical problems and offer solutions to those without technological training. Excellent verbal and written communication skills. Must be detail orientated, self-motivated with strong interpersonal and organizational skills. Excellent analytical and management skills, while technically savvy. Must be willing to interact with people and work in team environments. A valid driver's license is required or the ability to obtain one. Physical Requirements: Ability to operate a computer under normal ergonomic office conditions. Must be able to clearly articulate both verbal and written communications and directives. Required to lift and move objects up to 50 pounds. May require prolonged periods of standing and walking to perform some of the typical tasks and duties. Must be able to work required hours in the office during scheduled hours of 8:00 AM - 5:00 PM. Must be able to travel to offsite assignments. (Less than 25% travel). To perform this job successfully, and individual must be able to perform each essential task and duties satisfactorily. The requirements described here are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential Tasks and Duties: Manages multisite computer hardware, software, and phone systems via enterprise resource planning (ERP). Install, configure, and maintain computer systems, software, and peripherals. Help with basic security tasks, such as managing user access and ensuring compliance with security policies. Collaborate with other departments and vendors to schedule and implement software and hardware updates and functionality tests; resolve any issues that are identified during the testing process. Provide assistance to employees with technical problems as needed via email, virtual options, phone or in person; able to diagnose the source of problems and escalate complex issues when necessary. Ensure end users receive proper IT-related training. Develops and maintains relationships with external IT vendors and service providers. Practice and support continuous improvement initiatives within the company. Keeps abreast of latest technical advancements, Information Technology techniques and concepts. Assist the planning process related to IT infrastructure for future company growth. Performs other related duties as assigned. Company Information: The person in this position has access to various reports and records, which are considered as being of a highly confidential and classified nature. None of this material or information may be divulged or passed on to any outside source by the employee either during or after employment with Apex Engineering Group, Inc. Benefits: We're looking for experience, entrepreneurs and enthusiasm. Apex Engineering Group believes that every employee plays an important role in our company's success and that is why we strive to provide our employees with a benefits program that rewards them for their hard work and dedication they put forth everyday. We offer a competitive salary and a comprehensive benefits package, which includes: Performance-based bonuses Health, dental, and vision insurance Life insurance 401(k) plan with employer match and profit-sharing contribution Paid parental leave Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) Paid time off Short- and long-term disability coverage Employee wellness program Hourly Base Pay Range: $26-$32 ( Actual base pay is dependent on several factors, including experience, education, licensure, job location, and internal equity.) EOE/AA Please email [email protected] with any questions.

Atos is an IT services corporation with it being one of the biggest leaders in digital services with annual revenue of 12billion and close to 100,000 employees in 72 countries, serving a global client base. They are a worldwide Information Technology Partner for the Olympic Games Atos specializes in hi-tech services, unified communications, cloud, big data and cyber security services. We are looking for IT support technicians that are passionate about the world of technology and want to be key individuals to help troubleshoot our clients. Job Description The IT Desktop Support Specialist's primary role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests and application support. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Candidate may be required to interact with other members of the IT Team to diagnose and resolve unique problems. At times, the candidate may be asked to assist in the maintenance and testing of network, servers and/or associated equipment. Training will be given to employees trainingis 7:00 am to 3:30 pm for ten consecutive days. Qualifications Duties and Tasks/Essential Functions: Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Gather customer's information and determine the issue by evaluating and analyzing the symptoms; Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and more. Follow standard processes and procedures; Redirect problems to appropriate resource; Accurately process and record call transactions using a computer and designated tracking software; Organize ideas and communicate oral messages appropriate to listeners and situations; Stay current with system information, changes and updates Skill and Knowledge Qualifications: Proper phone etiquette; Ability to speak and write clearly and accurately; Demonstrated proficiency in typing and grammar; Knowledge of relevant software computer applications and equipment; Knowledge of customer service principles and practices; Effective listening skills; Willingness to co-operate with others and work to the greater good; Multi-tasking capabilities; Minimum 12 hours of weekend working availability on a Saturday or Sunday Problem Solving, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration Other IT certification helpful but not required Additional Information Conditions: Must be able to sit for long periods of time Position requires use of headset/microphone Salary: 16.25 Required Education: High School Diploma or GED, 2-year technical degree or similar experience. Required Experience: 1 year Customer Service Location: Fargo, North Dakota JobType: Full Time Hours: Variable