SaaS Application Support Specialist @ Lebanon, IN - 24 months with Ext - Onsite
Technical support engineer job in Lebanon, IN
Onsite role
Virtual Interviews
SaaS Application Support Specialist
Duration: 24 Months with EXT
We are seeking a skilled HSE Application Support Specialist to provide technical and functional support for SaaS-based HSE applications within a regulated pharmaceutical environment. The ideal candidate will have strong experience in managing enterprise applications, collaborating with vendors, and ensuring compliance with system qualification standards.
Key Responsibilities:
Provide end-to-end support for HSE SaaS applications in an enterprise environment.
Manage user requests, incidents, and enhancements, coordinating closely with the vendor to implement changes.
Evaluate and understand the technical impact of vendor-proposed updates or modifications.
Configure and qualify SaaS applications in accordance with defined IT & Cyber Security Policy - this is a mandatory requirement.
Ensure compliance with organisational and regulatory standards in all system changes and support activities.
Collaborate with cross-functional teams, including Solution Architects, Cyber Security, IT, Quality, and HSE departments, to deploy a third-party solution.
Support integration and basic configuration involving tools such as PowerApps and SharePoint.
Qualifications & Skills:
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
Proven experience supporting applications in an enterprise environment.
Hands-on experience working with SaaS applications, preferably within the pharma or life sciences domain.
Understanding of CSV (Computer System Validation) principles and regulatory compliance requirements is an added advantage (Good to have)
Experience with PowerApps, SharePoint, and general IT application configuration.
Knowledge of HSE (Health, Safety, and Environment) applications or processes is a strong advantage.
Excellent communication, coordination, and problem-solving skills.
Preferred Experience:
Previous experience supporting or implementing applications in the HSE domain within a pharma or GxP environment.
Familiarity with vendor management and SaaS operations in a regulated setup.
Experience in working with applications such as ServiceNow, Intelex, and Veeva QualityOne is an added advantage
Portfolio Support Consultant
Technical support engineer job in Lafayette, IN
**Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**About EPD:**
Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!
**Job Summary:**
The Portfolio Support Consultant role within Caterpillar's Electric Power Division (EPD) is a dynamic and strategic position focused on fostering relationships with key global accounts, including leaders in the data center and technology sectors. The Portfolio Support Consultant will play a critical role in the development and deployment of effective fulfillment strategies for customer datacenter projects and alignment with Caterpillar's commitment to delivering sustainable and reliable solutions.
**What you will do:**
- Develop and maintain effective relationships with internal stakeholders, dealers and customers to enable key accounts sales & project execution objectives to be achieved.
- Develop and deploy customer forecast translation methods and demand/supply assessments strategies with Caterpillar factories and with dealers.
- Develop and deploy effective methods to derive accurate demand signals, request for product (RFP), and long-term forecasts (LTF) across key accounts.
- Develop and deploy project execution planning, risk management, and contract management strategies with internal and external stakeholders.
- Develop and deploy product pipeline strategies and governance with Caterpillar factories, dealers and customers to achieve assurance of supply for customers and dealers while reducing risks to Caterpillar.
- Develop and deploy project milestone tracking and key performance indicators that can be utilized across key accounts to measure project execution success and customer satisfaction.
- Leverage technology: lead efforts to leverage Caterpillar resources and tools to increase process efficiency and data automation. Serve as liaison with Strategy/Business Transformation team to identify and execute business process automation opportunities.
- Communication and Collaboration: act as a consultant to internal teams, dealers and customers regarding contract management, project execution planning, risk mitigation, and performance metrics.
- Collaborate with internal and external stakeholders across global accounts to identify areas for process improvement, focusing on delivering critical customer outcomes.
- Identify, prioritize, document, and refine standard operating procedures (SOPs) to ensure consistency and efficiency in the different processes.
**What you will have:**
**Customer Focus** : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Extensive Experience:
- Facilitates creation of the 'right' products and services to resolve customer business issues.
- Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
- Advises others on creating customer focused environments in various scenarios.
- Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
- Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
- Communicates and models the criticality of customer focus as an organizational strategy.
**Industry Knowledge** : Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Level Working Knowledge:
- Discusses industry-specific flagship products and services.
- Demonstrates current knowledge of the regulatory environment for industry segment.
- Describes the contribution of own function as it relates to the industry segment.
- Participates in major industry professional associations; subscribes to industry-specific publications.
- Currently works with a major industry segment and associated functions and features.
**Decision Making and Critical Thinking** : Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge:
- Differentiates assumptions, perspectives, and historical frameworks.
- Evaluates past decisions for insights to improve decision-making process.
- Assesses and validates decision options and points and predicts their potential impact.
- Advises others in analyzing and synthesizing relevant data and assessing alternatives.
- Uses effective decision-making approaches such as consultative, command, or consensus.
- Ensures that assumptions and received wisdom are objectively analyzed in decisions.
**Effective Communications:** Excellent written and verbal communication skills for conveying complex technical information to diverse audiences.
Level Working Knowledge:
- Skilled in bridging communication gaps between internal teams, dealers and customers.
- Adept at crafting persuasive narratives to align stakeholders on project goals and strategies.
- Ability to handle customer escalations with urgency and poise.
**Negotiating** : Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Level Basic Understanding:
- Ensures negotiators have awareness of complementary yet diverse interests.
- Successfully completes significant negotiations, both internal and external.
- Details the risks of negotiation breakdown from each party's perspective.
- Protects own position, while demonstrating willingness to achieve win-win.
- Identifies similarities and differences in position and assesses impact on discussions.
- Detects and addresses lack of progress or a stalemate.
**Relationship Management:** Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Working Knowledge:
- Ability to build and maintain strong relationships with key stakeholders, including global customers, Caterpillar factories and dealers.
- Skilled in navigating complex, cross-functional teams to achieve alignment and foster collaboration.
**Top Candidates Will Also Have:**
+ College degree or equivalent experience with >5 years of specific industry experience.
**Additional Information:**
+ This position is located in Dallas, TX, Alpharetta, GA, or Lafayette, IN.
+ Domestic travel up to 25% & minimal international travel is required.
+ Domestic relocation assistance is not offered for this position.
+ Visa sponsorship is not offered for this position.
+ This position requires the candidate to work a 5-day-a-week schedule in the office.
**Final Details:**
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at ***************************
\#LI
**Summary Pay Range:**
$110,520.00 - $165,840.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
**Benefits:**
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
+ Medical, dental, and vision benefits*
+ Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
+ 401(k) savings plans*
+ Health Savings Account (HSA)*
+ Flexible Spending Accounts (FSAs)*
+ Health Lifestyle Programs*
+ Employee Assistance Program*
+ Voluntary Benefits and Employee Discounts*
+ Career Development*
+ Incentive bonus*
+ Disability benefits
+ Life Insurance
+ Parental leave
+ Adoption benefits
+ Tuition Reimbursement
* These benefits also apply to part-time employees
**Posting Dates:**
December 5, 2025 - December 18, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community (*********************************************** .
Technical Specialist, Turf & Landscape Great Lakes West
Technical support engineer job in Carmel, IN
Job Description
Job Title: Technical Specialist - Turf & Landscape
Supervisor Title: Turf & Landscape National Manager
SePRO Corporation is a specialty environmental products company focused on protection of food sources, preservation and beautification of green spaces, and restoration of water bodies. Through a tireless commitment to customer-centric innovation and solution-focused technical support, SePRO is poised for continued growth and market leadership.
We are seeking an outstanding team player with high learning agility who thrives on delivering value to customers through technical support and outstanding customer service. The ideal candidate will have a history of meeting or exceeding sales goals and a commitment to continuous learning and personal development.
PRIMARY RESPONSIBILITIES
Sales Territory: Illinois, Wisconsin, Minnesota, Iowa, North Dakota, South Dakota, Nebraska, Montana
(Note: Concentration of existing and potential business is located in the IL/WI/MN markets).
•Use technical knowledge, sales, and communication skills to gain support and growth of SePRO
products in the golf, sports turf, and lawn care markets. Also accountable for growing landscape business in high potential portions of the territory.
•Implement sales and marketing programs and lead product stewardship efforts in the territory with a focus on new account acquisition and growth.
•Provide technical training for key audiences, which include golf course superintendents, sports turf managers, distributors and distributor sales representatives, and other related stakeholders.
•Build and maintain relationships with customers and new prospects to promote, sell, and steward SePRO solutions that are aligned with market strategies, and develop tactics to support growth in product use.
•Establish customer-focused objectives in cooperation with Turf and Landscape National Manager and implement plans to achieve those objectives.
•Introduce and represent the appropriate use of products at industry meetings, customer training events and other end-user outreach opportunities.
•Communicate market intelligence effectively within the organization. Utilize CRM software to manage customers, contacts, sales calls, and development initiatives.
•Prioritize business opportunities within the territory and manage time to maximize sales results.
•Actively contribute to a team environment as both a leader and participant.
Technical Specialist
EDUCATION, QUALIFICATIONS AND EXPERIENCE
•Bachelor's degree
•Experience with plant protection products in the U.S. - Midwest Golf and Lawncare markets is highly desirable
•Excellent presentation and communication skills
•Strong organizational and time management skills
•Business acumen and customer focus
•High commitment to activities
•Computer proficiency with Microsoft Office Suite
•Excellent driving record
OTHER REQUIREMENTS
•The candidate must have the ability to travel on a regular basis, locally and overnight, for product stewardship, technical support, and other sales-related efforts.
SePRO Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Help Desk Technician
Technical support engineer job in Westfield, IN
IMMI is seeking a skilled Help Desk Technician to provide front-line technical support to team members worldwide while ensuring the stability, integrity, and efficient operation of our technology systems. In this role, you will work closely with the Senior Help Desk Administrator to monitor, maintain, and troubleshoot networks, hardware, software, and end-user devices. Success requires strong communication, analytical, and problem-solving skills to quickly resolve issues, optimize performance, and maximize the value of IMMI's technology investments all while delivering exceptional customer service
IMMI is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For almost sixty years, IMMI has led the way in developing, designing, testing and manufacturing innovative safety restraints and systems. IMMI's safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. Privately owned, headquartered in Westfield, Indiana and operating eight additional global facilities, IMMI is also home to IMMI VIP steering wheels and CAPE , the world's leading state-of-the-art testing facility.
LOCATION: Onsite Westfield, IN
HOURS: 6:00 AM - 3:00 PM
RESPONSIBILITIES:
Serve as the first point of contact for end users, providing technical support for IT networks, hardware, software, and related equipment.
Manage and resolve Help Desk tickets and assigned projects promptly, ensuring compliance with Service Level Agreements (SLAs) while recording, tracking and documenting progress through resolution.
Perform regular maintenance on local and remote IT equipment, including PC imaging, deployment, phone system upkeep, and software upgrades.
Monitor and test system performance, preparing and delivering performance statistics and reports as needed. .
Work with IT infrastructure vendors (e.g., ISPs, support agencies) to troubleshoot and resolve issues effectively.
Create and maintain IT system documentation, user guides, and support procedures; assist in developing and implementing standards and processes to support Information Technology projects and initiatives.
Contribute to IT projects across IMMI locations as directed by IT leadership and provide occasional after-hours or on-call support for critical issues, outages, or global business needs as part of a rotating schedule
QUALIFICATIONS:
Required:
Associate's or Bachelor's degree in IT, Enterprise Technology, or a related field.
1-3 years of experience in IT support or related roles.
Strong problem-solving, analytical, and troubleshooting skills with exceptional attention to detail. .
Experience with Microsoft Windows operating systems, Microsoft 365 applications, Active Directory, user account management, Help Desk ticketing systems, and phone-based support for global remote users.
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
Superior customer service skills, demonstrating professionalism, patience, and responsiveness.
Ability to manage multiple tasks, processes, and projects simultaneously while adhering to IT processes, documentation standards, and corporate/legal responsibilities.
Demonstrated technical knowledge supported by relevant certifications (or ability to obtain).
Preferred Qualifications:
Knowledge of networking fundamentals, wireless technology, and computer hardware fundamentals.
Familiarity with barcode scanners, label/LaserJet printers, IoT devices, and related troubleshooting.
Prior experience working in a manufacturing environment and understanding of production concepts and principles.
Industry-recognized certifications such as ITIL Foundation, CompTIA A+, or equivalent credentials.
BENEFITS:
Team Member Ownership/ESOP
Healthcare, vision, dental options
Long and short-term Disability insurance
Ten (10) paid holidays.
Two (2) IMMI Serves volunteer days per year.
Onsite Wellness Clinic
Generous Paid Time Off
401k
Tuition Assistance
Auto-ApplyTier 2 Technical Support
Technical support engineer job in Lafayette, IN
Job Description
located in Lafayette, Indiana
In this role you will:
located in Lafayette, Indiana
In this role you will:
Handle technical support issues from clients. Will ensure efficiency and effectiveness in meeting client needs, and maintaining high quality standards.
• Directly responsible for developing and implementing effective documentation and procedures for the repair or setup processes.
• Directly responsible for configuration and installation of client workstations.
• Will confer with clients to resolve complaints on technical issues.
• Will ensure compliance of operations and software with state regulatory requirements, software vendor licensing regulations and established organizational policies/procedures.
• Will be on-call 24/7 for technical problems related to customer and/or internal problems.
• Prepare and maintain written operations manual(s) as pertains to the technical support.
• Complete one (1) blog entry every two weeks for Abstract's web site.
• Ensure the internal organizations backups are routinely completed and schedule test restores of the data to verify integrity.
• Ensure the core IT infrastructure of the internal organization is in peak condition in relation to security and operations.
• Must have text message and email capable mobile phone.
• Regular attendance is an essential function of this position. Must be willing to initiate a personal work schedule that meets the needs of the business unit.
• Work cooperatively with other employees to further the mission of the organization and achieve its goals.
• Drive or arrange to independently transport self to and from tech calls or other meetings at client locations.
Biomedical Technician / Equipment Support Specialist - Information Systems
Technical support engineer job in Danville, IL
Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals.
Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers.
Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions, thought leadership, and grit to meet our client's transformational needs.
Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners.
Lastly, our formula for success is simple: Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible.
Job Description
We are seeking a skilled and motivated Biomedical Equipment Technician - Info/Sys to join our healthcare facility's dynamic team. As a Biomedical Equipment Technician with networking experience, you will play a crucial role in ensuring the reliability, functionality, and safety of our networked medical equipment. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, cybersecurity, network maintenance, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and experience with Cerner. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of networked medical equipment.
Responsibilities:
Perform routine preventive maintenance on a diverse range of networked medical equipment to ensure optimal functionality and extend equipment lifespan.
Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications.
Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy.
Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats.
Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines.
Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution.
Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems.
Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS).
Provide technical support and training to medical staff on the proper operation and handling of networked medical equipment.
Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks.
Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care.
Experience with Cerner electronic health record (EHR) systems and integration is preferred.
Location: Danville VA Medical Center 1900 E Main St
Basic Qualifications
The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract:
Experience within a medical center and Biomedical Engineering department
OR, Experience working in or with the Veterans Health Administration (VHA)
OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations
In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract.
Role Specific Qualifications:
A two-year associate degree or higher in an applied science or equivalent military training.
A minimum of three years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking.
Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory.
Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security; ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems.
Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards.
Familiarity with the setup and application of network test equipment and tools.
Ability to read, analyze, and interpret technical literature, schematics, and drawings
Eligibility:
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Must be able to obtain and maintain the required federal public trust clearance for this role
Must provide proof of COVID vaccination + Flu vaccination during flu season, or, as an alternative, appropriate documentation that will support either a medical or religious exemption.
Compensation:
Salary for this position is determined by various factors, including but not limited to, location, the candidate's particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below.
Salary range: $75,000 - $90,000
Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan.
Our Commitment to Equal Employment Opportunity.
Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.
Applying for this Job:
Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...)
Candidates must fill out the below form to the best of their knowledge
IT Service Specialist
Technical support engineer job in Lebanon, IN
Working at Freudenberg: We will wow your world!
Responsibilities:
Deliver front-line IT support by responding to helpdesk tickets, resolving hardware/software issues, and assisting remote users to ensure seamless operations.
Troubleshoot and maintain systems, diagnosing common technical problems and escalating complex issues to maintain reliability and performance.
Manage IT assets and setups, including configuring, installing, and maintaining equipment for new and existing users.
Document and improve processes, recording solutions for recurring issues and contributing to initiatives that enhance IT support quality.
Provide user guidance and training, promoting effective system use and reducing repetitive issues through clear communication and support.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.
0-2 years of experience in IT support or helpdesk roles.
Strong ability to troubleshoot hardware and software issues effectively.
Basic knowledge of networking principles, hardware setups, and software configurations.
Familiarity with helpdesk ticketing systems and tracking resolution metrics.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Freudenberg Residential Filtration Technologies Inc.
Auto-ApplyAlumni Enrichment Support Officer
Technical support engineer job in Carmel, IN
JOB TITLE: Alumni Enrichment Support Officer
DEPARTMENT: Learning Outcomes
REPORTS TO: Director of Alumni Enrichment
POSITION TYPE: Full-time, exempt
SUMMARY: The Alumni Enrichment Support Officer will support both the Director of Alumni Enrichment and Alumni Success Managers by providing administrative support including but not limited to scheduling meetings, processing volunteer certifications, and managing the alumni database. As needed, some cross-functional team (CFT) assignments may also be required.
DUTIES AND RESPONSIBILITIES:
Provide exceptional internal and external customer service to alumni, students, volunteers, and staff by responding to inquiries and providing explanations and instructions.
Process volunteer certifications and recertifications.
Support, organize, and schedule volunteer and alumni enrichment meetings, as well as presentations.
Support the Director of Events by encouraging registration both online and at events by creating nametags, attendee lists, briefing materials and other documentation.
Proactively supports the team by managing the alumni database.
Assist with reviewing and compiling data from the alumni database across alumni enrichment and events functions.
Manage requests through ********************.
Perform other related duties as assigned.
MINIMUM QUALIFICATIONS:
At least two years of experience in data management or providing strong administrative support.
Experience working within Microsoft Office Suite, Zoom, and Monday.com.
Fraternity/sorority membership preferred, but not required.
Bachelor's degree from four-year college or university preferred, but not required.
KEY PERFORMANCE INDICATORS (KPIs)
Volunteer Certification Processing
Process Volunteer Certification Forms in 10 business days.
Issue bi-annual questionnaire, to new advisors, to determine the effectiveness of certification processing, onboarding and support.
Alumni Support
Ensure Chapter database requests are processed within 48 hours.
Ensure new contact details, and change of circumstance are updated within the alumni database, ChapterSpot and GreekBill (Lambda Chi's CRM system) within 48 hours.
Alumni Relationship
Issue annually, the alumni engagement survey.
These KPIs will serve as benchmarks for evaluating the Director of Alumni Enrichment's performance and contribution to Lambda Chi Alpha's alumni goals and objectives.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Some travel may be required
The employee must occasionally lift and/or move more than 10 pounds
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Auto-ApplyIT Support Technician
Technical support engineer job in Lafayette, IN
About
the
Role:
Auto-ApplyEndpoint Support Technician II
Technical support engineer job in Carmel, IN
Company Cox Automotive - USA Job Family Group Information Technology Job Profile Endpoint Support Technician II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $26.06 - $39.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
The Endpoint Support Technician provides support to users of desktop computers, laptop computers, tablets, mobile communication devices, printers, and office equipment. Support may be on location or remote. Activities include provisioning, installation / set up, troubleshooting, providing basic training, technical guidance, and client support on usage of all equipment. Responds to requests for meeting room support including audio / visual equipment, remote access ability, and telephony. Responds to calls regarding system outages, troubleshooting, and resolving users' issues who are on location or working remotely. Strives to meet or exceed Service Level Agreements (SLAs).
Key Responsibilities
Hardware/Software Support
* Performs support, troubleshooting, and resolves hardware and software issues for desktops, laptops, tablets, mobile phones, peripheral devices, and audio-visual equipment.
* Performs research and develops solutions for hardware and software issues.
* Provides basic user training on company-provided IT equipment.
* Carries out hardware asset life-cycle management, including maintaining records of physical assets.
* Provides recommendations to leadership on individual device upgrades or break-fix replacements.
* Performs preventative maintenance on all electronic devices and peripheral equipment.
Incident Management
* Responds to service requests regarding end-user computing devices as they arrive in the designated queue.
* Recommends solutions, resolves problems associated with incidents, and updates notes, as necessary.
* Updates tickets and provides team members with regular progress updates.
* Thoughtfully escalates issues to the appropriate teams.
* Understands and adheres to established SLAs.
Customer Service
* Exhibits excellent verbal and written communication skills.
* Ability to work effectively in a team environment.
* Easily adjusts to changing priorities or projects.
* Maintains a calm, professional tone when consulting with team members.
* Delivers an awesome team member experience.
Minimum Requirements:
* High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
* Working experience supporting end-user computing devices
* Working experience troubleshooting Windows 11 and Mac operating systems
* Working experience troubleshooting mobile operating systems (iOS and Android)
* Working experience working with a ticket management/service desk system
* Working experience in an ITIL-based environment
* Working experience as a participant in a change management process
* Strong Microsoft Office support experience
* Must exhibit excellent customer service skills
* Technical certifications such as CompTIA A+, Microsoft Certification (MCP, MCDST, or other)
* Apple Certified Support Professional (ACSP)
* Working experience in audio-visual collaboration technologies
* Working experience with Service Now
Preferred Experience:
* Working experience with Active Directory
* Working experience with Microsoft Endpoint Manager
* Working experience with Exchange Admin Center
* Working experience with home wireless to corporate network technologies
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplyIT Support Specialist
Technical support engineer job in Westfield, IN
Job Title: IT Support Specialist
Department: IT
We are seeking a dedicated IT Support Specialist to join our team. This role is crucial in ensuring the smooth operation of our IT systems and providing top-notch support to our employees. The ideal candidate will be responsible for handling L1 and L2 helpdesk tickets, managing laptop systems primarily through InTune, and contributing to lower-level IT projects.
OVERALL RESPONSIBILITIES
IT Support (80%)
• Provide first and second-level support for IT-related issues.
• Respond to and resolve helpdesk tickets in a timely manner.
• Troubleshoot hardware and software problems.
• Assist with user account management and access issues.
• Document and track issues and resolutions.
Systems Management (15%)
• Manage and maintain laptop and application management using InTune.
• Ensure compliance with company policies and security standards.
• Perform regular updates and maintenance of desktop systems.
• Assist in the deployment and configuration of new hardware and software.
IT Projects (5%)
• Participate in IT projects as assigned.
• Collaborate with team members to implement new technologies and solutions.
• Provide support for IT initiatives and improvements.
KNOWLEDGE & SKILLS REQUIREMENTS
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5-7 years experience in IT support or a similar role.
• Familiarity with helpdesk ticketing systems and remote support tools.
• Experience with InTune and cloud-based desktop systems management
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
PRIMARY TOOLS AND TECHNOLOGIES:
• InTune for endpoint management.
• Meraki for network management, including firewalls and WiFi.
• Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams) for productivity and communication.
• Box & OneDrive-SharePoint for cloud storage and secure file sharing.
WORK CONDITIONS
• Hybrid position with extended periods of time in front of a computer
Why work for Storage Solutions - A Jungheinrich Company?
Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values.
We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes.
Additional Benefits
• Competitive Salary and Bonus Structure
• Generous Paid Time Off
• Medical, Dental, and Vison Benefits
• 401K with Company Match
• Company HSA Contribution
• Professional Growth Opportunities
Intern Help Desk Technician
Technical support engineer job in Danville, IL
Our true differentiator in the market is exceptional technical support/customer service. Our help desk team is at the core of this promise. These technologically savvy call center techs are key team members who provide our outside customers -- end users and sign technicians -- with installation, service, maintenance and software operation assistance and training as part of the technical support helpdesk, utilizing an extensive knowledge base and hands-on training with our team. This is not a "customer service" CSR role in the traditional sense, as it is far more technical in nature; however, customer service is the critical focus of this helpdesk technician position.
Responsibilities
* Provide world-class customer tech support promptly, with a focus on quality and on first call resolution to our customers, dealers, and end-users.
* Assist in continual improvement/expansion of the Watchfire knowledgebase - a key web-based collection of both internal and customer-facing troubleshooting, how-to and resolution documentation.
* Maintain detailed customer records in Customer Service database regarding each service/support call, email, and chat.
* Perform other various special software and engineering assignments or duties as required.
* Occasional weekend duties, such as providing on-call or remote weekend helpdesk support.
* Occasional interaction with design/engineering team, with possibility to grow into R&D assignments, depending upon level of education and technical training.
Required Qualifications/Skills
* Solid understanding of basics of networking (not simply computer operation) is required.
* Basic understanding of electronics - including college coursework
* NETWORKING: Previous hands-on network installation/maintenance coursework or experience (network setup, network technician, cabling, PC setup, telecommunications, etc.)
* Previous customer service work experience is strongly recommended; 1+ years prior helpdesk / phone support experience, ideally
* IT/software/computer phone support
* Exceptional and demonstrated verbal communication skills required, with demonstrated customer service skills
Required Education and Licensing
* Pursuing an AA/AAS/AS degree in technical field (or military equivalent) minimum
* Pursuing a BS in EE, EET, CE, ECE, MIS or IT or similar technical field strongly preferred.
* Must have been enrolled full-time for the current semester, new graduates are still eligible for this position
* Watchfire is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
* Legal authorization to work in the US required. We will not consider candidates who need sponsorship, now or in the future, to be legally employed in the US. No H1B, OPT, CPT or other "temporary work authorization" candidates will be considered
Technical Support Specialist
Technical support engineer job in Carmel, IN
Core Managed is looking for an IT tech that has the desire to join a fast-growing company. This will be a junior level, fast paced position, and you will be doing level 1 support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical users and exceptional time management skills. Here you will be exposed to a wide range of advanced technologies and be able to work side by side with senior team members to increase your knowledge. Our clients are cutting edge, so even new staff have the opportunity to work with all the latest cloud and cybersecurity technologies.
What makes us cool:
Fun team that is focused on everyone's success
Laid back atmosphere free of internal politics
Constantly learning new tech on the job
We offer a 401K, health benefits, competitive pay and vacation
The Position:
This position is for people who don't mind working hard and talking to people every day. We want you to develop relationships with our clients and staff. In some cases you'll be assigned to work at a client's location. We are on the same team working towards the same common goals. Big egos need not apply. Teamwork makes the dream work!
Need to Have:
Focus and ability to avoid distractions
Persistence in problem solving
Humility to be able to ask for necessary help and support
Commitment to a high level of quality work
Ownership of assigned tasks
Being able to adapt quickly
Punctuality and a clean business appearance
Desire to help others
Ability to learn quickly
Time management skills
Ability to develop relationships with clients and internal staff
Follow process and identify possible improvements
Exemplary written and verbal communication skills
What we will do for you:
Provide a work environment that is truly fun to be in
Give you an opportunity to work on the latest cutting-edge tech
Give you a path for promotion
Teach you about:
Servers
Networking
Firewalls (Fortinet | Fortigate)
Hyper-V
Microsoft 365
Azure
Exchange
Active Directory
Cybersecurity
Requirements:
Bachelor's degree preferred; associate degree required
Reliable vehicle
Pass a drug test and background check
Occasionally work evenings and weekends (IT never stops)
HR Stuff:
Full medical benefits (1st Day)
Annual Bonus
18 days of PTO
401K with 4% match
Full-time
Salary 40-45k
In office position at Greenwood office
Company's website:
****************************
Auto-ApplyTechnical Support Engineer
Technical support engineer job in Carmel, IN
Primary Responsibilities:
The purpose of the Technical Support Engineer position at Baker Hill Solutions is to provide Tier 2 support to our external clients in a high energy, fast paced, and team-oriented environment. The primary responsibilities of this role are to analyze and resolve client-facing production issues. Additionally, this role can be a full-stack software developer playing a pivotal role in the fixing of simple to complex bugs of the system. As a core member of this team, you work closely with functional counterparts across the organization to resolve client's issues, understand complex business requirements, and build cutting-edge solutions following the robust development process. Or this role can be a highly skilled person understanding Banking and how the Baker Hill solutions solve the client's needs. Ideally, the role will have strong technical skills working with the technology stack that Baker Hill solutions utilize.Overall, an ideal candidate will thrive using their technical and problem-solving skills to work efficiently, accurately, and courteously with team members and clients to offer the best possible solutions in a timely manner.
Essential Functions/Job Duties:
Provide answers and resolves problems for clients via phone, email, or online for Baker Hill software products; including testing, troubleshooting, and implementing necessary configuration changes and updates.
Partners with clients to provide insight, analysis, and solutions to business problems.
Actively collaborate with other team members and develops strong working relationships with clients, service/sales team, and other key stakeholders.
Manage multiple priorities daily from both external and internal clients in a professional and timely manner. Monitor accuracy and completeness of all assigned tasks.
Facilitate the transfer of technical information to potentially non-technical clients.
Design and develop high-performance and impactful software to solve complex business problems.
Deliver highly functional systems and tools to support our financial SaaS platforms.
Identify and improve the efficiency, scalability, operability, and security of systems. Participate in design and code reviews.
Communicate complex technical concepts concisely to non-technical counterparts.
Adopt, embrace, and promote agile, waterfall, and test-driven software development practices.
Reviews project proposals, evaluates alternatives, provides estimates and makes recommendations.
Analyzes program performance during execution while using various programming languages and techniques.
Identify potential process improvement areas and suggest options and recommends approaches.
Skills/Qualifications:
2-3 Software development, specifically web applications
Strong C#, .NET, AZURE, SQL, RDMS, ETL, SSIS, MVC, OO Principles, HTML, CSS, and JQuery
Strong knowledge of sound development practices - ability to communicate these to non-technical audience
Excellent problem solving, analytical skills, and debugging skills
Strong time management skills - ability to work on multiple projects in same time frame.
Strong willingness to collaborate and work with a team
Strong knowledge of Waterfall and Agile Methodologies
Demonstrate proficiency with AI tools such as Co-Pilot and/or ChatGPT, leveraging them proactively to streamline workflows and enhance task efficiency
Willingness to mentor/train less experienced associates
Knowledge of SCM systems and best practices
Knowledge of Continues Integration Platform
Experience with Business Objects is a plus
Experience with HIPA or PCI Security Practices is a plus
Strong CS fundamentals, including proficiency in algorithms, data structures, and OOP
Solid understanding of RDBMS technologies and SQL
Experience with REST based APIs design (XML, JSON, etc.)
Ability to work independently as well as in teams, in a fast-paced environment
Strong knowledge of multiple department applications, subsystems and functions.
Strong oral and written communication skills.
Strong problem solving and analytical skills.
Critical qualities to success in this position includes: self-starter, leader, takes initiative, independent worker, believes in continuous learning; and has special attention to detail.
Strong organizational skills
Banking industry knowledge preferred.
Education:
BS/BA Computer Science, Mathematics, or other related degrees Preferred
This position requires regular onsite work at our Carmel, Indiana office. Candidates must be able to commute to and work from this location as part of their role.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign duties and responsibilities to this position at any time as business needs evolve.
Auto-ApplySystems Engineer
Technical support engineer job in Westfield, IN
Job Title: Systems EngineerJob Description The Systems Engineer is responsible for developing and executing strategies to meet customer requirements. This role involves requirements analysis, system design, and verification in alignment with ASPICE-compliant development processes. The Systems Engineer acts as a technical interface with OEM customers, ensuring clear communication and delivering robust solutions across multiple engineering disciplines.
Responsibilities
+ Serve as the primary technical liaison with OEM customers, ensuring effective communication and presentation of system concepts.
+ Analyze customer requirements from RFQs and transform them into actionable system-level specifications.
+ Allocate requirements across mechanical, electrical, software, and manufacturing teams, ensuring alignment with standard development processes.
+ Develop system-level designs that integrate hardware and software components, meeting functional and safety requirements.
+ Oversee system verification and validation activities, including hands-on bench testing at key milestones.
+ Manage requirements development, writing, and traceability using industry-standard tools.
+ Ensure compliance with ASPICE process steps and internal quality standards.
+ Participate in internal and customer design reviews, serving as a subject matter expert for system-level decisions.
+ Support troubleshooting and resolution of technical issues across multiple competencies.
Essential Skills
+ 3+ years in systems engineering or related roles (automotive, aerospace, defense preferred).
+ Solid understanding of automotive systems and embedded software concepts (CAN, ECU testing, etc.).
+ Proven ability to develop and manage requirements from scratch, including analysis and decomposition.
+ Familiarity with systems development lifecycle.
+ Excellent communication and presentation skills for customer-facing interactions.
Additional Skills & Qualifications
+ Ability to interpret electrical circuits (e.g., filter circuits) and basic software functions.
+ Hands-on experience with system testing and validation (white-box or black-box testing).
Work Environment
You'll work alongside a highly experienced team, with an average of 25+ years of experience, and receive comprehensive training on company processes. This role offers opportunities for growth in a collaborative environment focused on innovation and customer success.
Job Type & Location
This is a Contract to Hire position based out of Westfield, IN.
Pay and Benefits
The pay range for this position is $40.00 - $55.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Westfield,IN.
Application Deadline
This position is anticipated to close on Dec 16, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.
Systems Engineer
Technical support engineer job in Kokomo, IN
Job DescriptionGreen Cubes Technology is a Lithium-Ion battery manufacturer in a rapidly growing industry located in Kokomo, IN. Green Cubes operates in a new and expanding industry. Our goal is to accelerate and facilitate the transition from inefficient lead acid power storage systems to Lithium-Ion power storage systems. We believe in designing and producing a cleaner and safer alternative to lead acid power storage systems.The Systems Engineer plays a critical role in designing, developing, and supporting advanced lithium-ion battery systems that meet customer and performance expectations. This position bridges the gap between engineering design and customer application, ensuring that products are delivered on time, within scope, and in full compliance with safety and quality standards. The Systems Engineer collaborates closely with internal teams and global partners to define system requirements, execute testing, and provide hands-on troubleshooting and technical support. Success in this role requires strong analytical skills, technical proficiency in CAN bus systems, and the ability to communicate effectively in a dynamic, fast-paced environment.The Systems Engineer will:
Manage project costs and scope to ensure on-time delivery.
Troubleshoot issues and recommend solutions for continuous improvement.
Participate in the design and implementation of lithium battery packs.
Collaborate with customers to define product requirements and resolve system application issues.
Develop and maintain clear process and instruction documentation.
Understand and apply battery protection and safety standards to battery packs.
Provide customer-facing product and project management support.
Deliver customer requirements and feedback to global design and production teams.
Create system-level design requirements and execute corresponding test plans.
Participate in a global team environment providing application engineering support.
What you'll need to succeed:
A bachelor's degree in engineering, computer science, or related field (BS/AS with equivalent technical experience also considered).
0-3 years of relevant engineering experience (5+ years preferred for senior candidates).
Hands-on experience with installation, configuration, and troubleshooting of CAN bus connected systems and CAN bus communication.
A strong understanding of computer systems engineering and analysis.
The ability to creatively problem solve with a continuous improvement mindset.
Experience creating and interpreting engineering drawings and schematics.
Excellent written and verbal communication skills.
The ability to prioritize tasks in a fast-paced, high-pressure environment.
Customer-facing experience.
A step ahead, but not required:
Experience with Lithium-Ion or other battery technologies.
Experience with Jira or similar tools.
Prior experience in process documentation.
Project management experience.
Be part of a team that's powering a cleaner, smarter future. At Green Cubes, you'll enjoy:
Comprehensive health, dental, and vision coverage
401(k) with company match
Paid vacation, sick time, and holidays
Education assistance and career growth opportunities
Service award program and fitness center reimbursement
A collaborative culture that values innovation, balance, and personal growth
Information Technology Specialist
Technical support engineer job in Jamestown, IN
Job Details Fukai Toyotetsu Indiana Corporation - Jamestown, IN Full Time First Information TechnologyDescription
This position is responsible for imaging, deploying, and managing FTIC's computing inventory as well as providing local and remote helpdesk support.
Position Responsibilities include the following: (other duties may be assigned)
Managing and tracking computer and mobile device inventory
Imaging and deploying computer and mobile device inventory
Providing local and remote helpdesk support for hardware, software, and enterprise applications
Maintaining quality service by following organizational standards
Maintaining technical knowledge by attending educational workshops and reviewing publications
Contributing to team efforts by accomplishing related results as needed
Qualifications
Qualifications / Requirements
Computer hardware or software related certification a plus
Basic networking knowledge (TCP/IP, DHCP, DNS, VLAN fundamentals)
Understanding of Active Directory basics (user accounts, passwords, group membership)
Familiarity with PC imaging / deployment tools
Basic troubleshooting of printers, mobile devices, and handheld scanners
Experience with service desk or ticketing systems
Understanding of cybersecurity fundamentals (phishing awareness, safe handling of credentials)
Microsoft Operating Systems
Some college or experience preferred.
Power System Engineer
Technical support engineer job in Carmel, IN
Insight Global is looking for a Power Systems Engineer to support one of our largest clients in Carmel, IN. The Power Systems Engineer should have strong experience modeling and performing analysis in PSS/E, TARA, DSA tools and other power flow tools as necessary in order to assist our client in reviewing their material modification reports in order to better understand incoming point of interconnection changes and what their impacts will be on the grid.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
- 2+ years experience in Power Systems Engineering or related role
- Bachelor's Degree in Electrical Engineering or related field
- Utility/Energy industry experience
- Experience with Power Flow tools, PSS/E, TARA, and/or DSA
- Python experience - Master's Degree or PHD
- Experience reviewing Material Modification Reports
Help Desk Technician
Technical support engineer job in Westfield, IN
IMMI is seeking a skilled Help Desk Technician to provide front-line technical support to team members worldwide while ensuring the stability, integrity, and efficient operation of our technology systems. In this role, you will work closely with the Senior Help Desk Administrator to monitor, maintain, and troubleshoot networks, hardware, software, and end-user devices. Success requires strong communication, analytical, and problem-solving skills to quickly resolve issues, optimize performance, and maximize the value of IMMI's technology investments all while delivering exceptional customer service
IMMI is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For almost sixty years, IMMI has led the way in developing, designing, testing and manufacturing innovative safety restraints and systems. IMMI's safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. Privately owned, headquartered in Westfield, Indiana and operating eight additional global facilities, IMMI is also home to IMMI VIP steering wheels and CAPE , the world's leading state-of-the-art testing facility.
RESPONSIBILITIES:
Serve as the first point of contact for end users, providing technical support for IT networks, hardware, software, and related equipment.
Manage and resolve Help Desk tickets and assigned projects promptly, ensuring compliance with Service Level Agreements (SLAs) while recording, tracking and documenting progress through resolution.
Perform regular maintenance on local and remote IT equipment, including PC imaging, deployment, phone system upkeep, and software upgrades.
Monitor and test system performance, preparing and delivering performance statistics and reports as needed. .
Work with IT infrastructure vendors (e.g., ISPs, support agencies) to troubleshoot and resolve issues effectively.
Create and maintain IT system documentation, user guides, and support procedures; assist in developing and implementing standards and processes to support Information Technology projects and initiatives.
Contribute to IT projects across IMMI locations as directed by IT leadership and provide occasional after-hours or on-call support for critical issues, outages, or global business needs as part of a rotating schedule
QUALIFICATIONS:
Required:
Associate's or Bachelor's degree in IT, Enterprise Technology, or a related field.
1-3 years of experience in IT support or related roles.
Strong problem-solving, analytical, and troubleshooting skills with exceptional attention to detail. .
Experience with Microsoft Windows operating systems, Microsoft 365 applications, Active Directory, user account management, Help Desk ticketing systems, and phone-based support for global remote users.
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
Superior customer service skills, demonstrating professionalism, patience, and responsiveness.
Ability to manage multiple tasks, processes, and projects simultaneously while adhering to IT processes, documentation standards, and corporate/legal responsibilities.
Demonstrated technical knowledge supported by relevant certifications (or ability to obtain).
Preferred Qualifications:
Knowledge of networking fundamentals, wireless technology, and computer hardware fundamentals.
Familiarity with barcode scanners, label/LaserJet printers, IoT devices, and related troubleshooting.
Prior experience working in a manufacturing environment and understanding of production concepts and principles.
Industry-recognized certifications such as ITIL Foundation, CompTIA A+, or equivalent credentials.
BENEFITS:
Team Member Ownership/ESOP
Healthcare, vision, dental options
Long and short-term Disability insurance
Ten (10) paid holidays.
Two (2) IMMI Serves volunteer days per year.
Onsite Wellness Clinic
Generous Paid Time Off
401k
Tuition Assistance
Auto-ApplySystems Engineer
Technical support engineer job in Westfield, IN
The Systems Engineer is responsible for developing and executing strategies to meet customer requirements. This role involves requirements analysis, system design, and verification in alignment with ASPICE-compliant development processes. The Systems Engineer acts as a technical interface with OEM customers, ensuring clear communication and delivering robust solutions across multiple engineering disciplines.
Responsibilities
* Serve as the primary technical liaison with OEM customers, ensuring effective communication and presentation of system concepts.
* Analyze customer requirements from RFQs and transform them into actionable system-level specifications.
* Allocate requirements across mechanical, electrical, software, and manufacturing teams, ensuring alignment with standard development processes.
* Develop system-level designs that integrate hardware and software components, meeting functional and safety requirements.
* Oversee system verification and validation activities, including hands-on bench testing at key milestones.
* Manage requirements development, writing, and traceability using industry-standard tools.
* Ensure compliance with ASPICE process steps and internal quality standards.
* Participate in internal and customer design reviews, serving as a subject matter expert for system-level decisions.
* Support troubleshooting and resolution of technical issues across multiple competencies.
Essential Skills
* 3+ years in systems engineering or related roles (automotive, aerospace, defense preferred).
* Solid understanding of automotive systems and embedded software concepts (CAN, ECU testing, etc.).
* Proven ability to develop and manage requirements from scratch, including analysis and decomposition.
* Familiarity with systems development lifecycle.
* Excellent communication and presentation skills for customer-facing interactions.
Additional Skills & Qualifications
* Ability to interpret electrical circuits (e.g., filter circuits) and basic software functions.
* Hands-on experience with system testing and validation (white-box or black-box testing).
Work Environment
You'll work alongside a highly experienced team, with an average of 25+ years of experience, and receive comprehensive training on company processes. This role offers opportunities for growth in a collaborative environment focused on innovation and customer success.
Job Type & Location
This is a Contract to Hire position based out of Westfield, IN.
Pay and Benefits
The pay range for this position is $40.00 - $55.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Westfield,IN.
Application Deadline
This position is anticipated to close on Dec 16, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.