Technical support engineer jobs in Poughkeepsie, NY - 214 jobs
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Teamlead Consulting & Support (m/f/d)
Itara GmbH
Technical support engineer job in Florida, NY
This is how we work
You meet with your team in a daily meeting. You talk about important tasks and make sure everyone's on track.
You advise our partners and customers on implementing HR for Dynamics, make sure it's close to the standard, and review concepts and project plans.
You're responsible for planning the team's assignments.
You analyze and assess technical issues and develop suggestions to fix them.
You check the work of implementation partners, give feedback on configurations, data migration and interfaces, and make sure customer requirements are met.
You analyze reported issues, forward bugs and feature requests to developers and product management, and handle customer inquiries about technical problems.
You train our implementation partners, create technical guides and training materials, and document solutions and best practices.
You personally deliver some key consulting services.
At the end of the month, you check the services and make sure billing to customers and partners is honest.
We're growing fast. In direct coordination with the CEO, you regularly hire new team members and improve the processes in your department.
#J-18808-Ljbffr
$67k-97k yearly est. 4d ago
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Technical Support Specialist
Demo Instance
Technical support engineer job in Poughkeepsie, NY
Our company is looking for a TechnicalSupport Specialist to join our team in our main office. This person will provide technical guidance and support to our business and customers.
The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.
Responsibilities:
Act as product expert - Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations.
Provide customer support - Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.
Requirements:
Bachelor's degree in Computer Science (or the equivalent) is required
Four years of related technicalsupport experience
Technically savvy with strong project management skills
Experience troubleshooting issues and achieving solutions
The ability to explain to a non-technical person in a way they will understand
$47k-82k yearly est. Auto-Apply 60d+ ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support engineer job in Poughkeepsie, NY
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$63k-88k yearly est. 13d ago
Senior Systems Support Administrator
CTG (Computer Task Group, Inc. 4.8
Technical support engineer job in Fishkill, NY
for our client. Location: Fishkill, NY (Onsite) Duration: Ongoing Schedule: Day shift: 7:00 AM - 7:00 PM on a 36/48 split schedule (Typical rotation: three days one week, four days the next) Job Summary We're looking for a Senior Systems Support Administrator to support critical systems in a high-availability semiconductor manufacturing environment.
This is a hands-on role focused on system uptime, reliability, and fast problem resolution across a complex, multi-vendor infrastructure.
You'll support manufacturing and FAB applications that operate 24/7, so consistency and attention to detail matter.
Key Responsibilities Administer and support enterprise systems, networks, applications, and distributed environments to ensure maximum uptime Provide first- and second-level technicalsupport, troubleshooting system and application issues in line with service agreements Install, rack, and configure hardware and operating systems while following company policies and security standards Support systems management processes aligned to 300mm fabrication (FAB) client requirements Partner with manufacturing, engineering, and IT teams to support mission-critical FAB applications Monitor system health and respond quickly to incidents to minimize production impact Maintain documentation for procedures, configurations, and known issues Required Qualifications Experience supporting Linux, Windows, and Unix server environments Hands-on experience with system administration in a production or manufacturing environment Strong troubleshooting skills across hardware, OS, and application layers Experience working in a multi-vendor enterprise environment Comfortable working a fixed day shift on a 12-hour 36/48 schedule Nice to Have Experience in semiconductor manufacturing or FAB environments Familiarity with 300mm manufacturing systems or tools Background in uptime-critical or regulated environments Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply: To be considered, please apply directly to this requisition using the link provided.
For additional information, please contact Laura Dominguez at Laura.
Dominguez@ctg.
com.
Kindly forward this to any other interested parties.
Thank you! About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value.
Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner.
Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts.
CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions.
Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries.
For more information, visit www.
ctg.
com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take.
In other words, our people define our culture.
It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities.
Part of our mission is to cultivate a workplace that attracts and develops the best people.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer.
CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law.
CTG is fully committed to promoting employment opportunities for members of protected classes.
$72k-102k yearly est. 13d ago
Entry Level Technical Enablement Specialist 2026
IBM 4.7
Technical support engineer job in Poughkeepsie, NY
**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.
**Your role and responsibilities**
"You will join the IBM Z Ecosystem team that supports IBM clients, ISV's, business partners, and internal teams world wide . We work hands-on engagements with cutting-edge IBM Z and LinuxONE technology, providing enablement, guidance, and technical demonstrations to help organizations realize the full potential of IBM Z. As an Entry Level Technical Enablement Specialist, you will gain exposure to enterprise-class systems, modern automation, and hybrid cloud environments.
This role may involve any of the following responsibilities:
* Contribute to performance testing and IT economics studies.
* Contribute to IBM Z and LinuxONE capacity and performance studies.
* Infrastructure design, deployment, and readiness activities supporting IBM Z and LinuxONE technology, networking, and storage environments.
* Designing and building client-ready demos, workshops, and labs in a variety of IBM Z and LinuxONE HW and SW focus areas.
* Coordinate speaker preparation, event materials, track attendance, engagement, and other tasks as assigned. Compile reporting on events.
* Provide scheduling, meeting coordination, and follow-up support for Z Skills program workstreams.
**Required technical and professional expertise**
* Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.
* Flexible and self-starter to adapt to dynamic work environment.
* Foundational Linux knowledge.
* Foundational understanding of operating systems, networking concepts, or databases.
* Demonstrated curiosity and willingness to learn enterprise technology.
* Strong communication and collaboration skills.
* Strong organizational skills with exceptional attention to detail and follow-through.
**Preferred technical and professional experience**
* Foundational IBM Z and LinuxONE knowledge.
* Foundational knowledge of agile development practices
* Programming experience
* Automation experience
* Containerization skills
* Data science and AI skills
* Customer service experience
* Experience as a program/project manager
* Knowledge in working with metrics and data tracking for program reporting
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
$77k-94k yearly est. 60d+ ago
Helpdesk Analyst Level 1
Sun River Health 4.8
Technical support engineer job in Peekskill, NY
Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun river Health is currently seeking a full-time Helpdesk Analyst Level I to join our team.
The Helpdesk Level 1 provides technicalsupport and assistance, whether on the phone, in person, or remotely, to users by researching and answering questions, troubleshooting problems, and guiding clients through corrective steps.
Essential Duties and Responsibilities of a Helpdesk Analyst Level I:
Assists in maintaining inventory as outlined by departmental processes
Carries out tasks assigned by the director of IT Support Operations as needed
Troubleshoots technical issues within SRHC environment
Maintain a record of knowledge/solutions within a structured knowledgebase
Escalates unresolved requests and incidents to higher tiers
Qualified candidate must possess:
Working knowledge of desktop operating systems (Windows 10)
Working knowledge of Office 365 and associated applications (Excel, Outlook, Word)
Working knowledge of Microsoft Active Directory Users and Computers.
Working knowledge of mobile operating systems (Android, iOS)
Proficiency with supporting software applications including computer utility programs, desktop management, anti-virus and other desktop maintenance/troubleshooting software.
Conducts initial triage/troubleshooting on a wide range of technology issues
Assists maintenance of login requests (add, changes and deletions)
Assists MIS Department in maintenance of work stations when available.
Create, update, and close tickets following the Incident management workflow
Determines impact and urgency of an incident and support request to determine priority
Minimum Education Requirement: High school diploma/ GED required, vocational/ technical school diploma in Information Technology or related fields (i.e. Computer Science)
Preferred Education Requirement: Associate's degree in Information Technology or related fields (i.e. Computer Science)
Minimum Work Related Experience: 0 - 1 year
Preferred Work Related Experience: 1 - 2 years
Minimum Licensure: Valid New York State Driver's License
Hourly Rate: $23.00 - $25.24/hour
Responsibilities
Relation to Mission
The mission of Sun River Health is to increase access to comprehensive primary and preventive health care and to improve the health status of our community, especially for the underserved and vulnerable.
Equal Employment Opportunity
Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.
Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
Job Responsibilities
The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Sun River Health may change the specific job duties with or without prior notice based on the needs of the organization.
$23-25.2 hourly Auto-Apply 60d+ ago
Culinary Lab Student Technician
Pace University 4.3
Technical support engineer job in Pleasantville, NY
Exact schedule to be determined with supervisor; no more than 20 hours per week when school is in session and no more than 35 hours per week during breaks. About the Institution Ranked in the top 9% of private US colleges that provide the best return on tuition investment, Pace University transforms the lives of its diverse students-academically, professionally, and socioeconomically. Currently, the University enrolls more than 13,000 students in more than 150 bachelor's, master's, and doctoral programs. Pace University is at the forefront of creating opportunity. Through the convergence of strong academics, experiential learning, and dedicated advising, Pace University empowers its students and positively impacts its communities.
AA/EEO Statement
Pace University is committed to achieving full equal opportunity in all aspects of University life. Pursuant to this commitment, the University does not discriminate on the basis of actual or perceived sex, gender or gender identity; race; color; national origin; religion; creed; age; disability; citizenship; marital or domestic partnership status; sexual orientation or affectional status; genetic predisposition or carrier status; military or veteran status; status as a victim of domestic violence, sex offenses or stalking; or any other characteristic protected by law federal, state or local law, rule or regulation.
Annual Security Report Notice
Pace is committed to ensuring the safety and security of the students, faculty, staff and visitors to the University. In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University's Safety and Security department publishes an Annual Security and Fire Safety Report, which can be accessed here. The report contains information on security policies as well as crime and fire statistics for the University.
The culinary lab technician will be responsible for obtaining ingredients for each week's culinary class session(s) and ensuring that work stations are properly set up and cleaned up for each class.
Responsible to: Assistant Clinical Faculty for Culinary Nutrition Courses
Hours: Maximum of 10 hrs/week
Basic responsibilities:
* Obtain shopping list from instructor each week
* Purchase all necessary ingredients for weekly labs
* Communicate any necessary ingredient substitutions for faculty approval
* Maintain inventory list of all staple ingredients in the kitchen
* Set up each station prior to class with required ingredients and equipment
* Oversee cleanup at the end of each session to ensure that kitchen space is properly cleaned
Minimum requirements:
* Personal transportation required
* Strong knowledge of appropriate ingredients and sources of specialty ingredients
* Strong attention to detail and basic math/recipe conversion skills
* Knowledge of appropriate ingredient substitutions
* Strong organizational skills
* Punctuality
* Good knowledge of kitchen equipment
* Strong communication skills
* Able to take initiative and problem solve
$79k-117k yearly est. 30d ago
Deskside Support Tech
Howmet Holdings Corporation 4.1
Technical support engineer job in Kingston, NY
Qualifications
High School Diploma or GED from an accredited institution.
2+ years of IT support, helpdesk, or deskside support experience.
Strong interpersonal and customer service skills with ability to support users at all levels.
Effective verbal and written communication skills.
Ability to lift up to 30 lbs.
Proficiency with Microsoft Windows, Office 365, Teams, and common desktop technologies.
Experience deploying and supporting PCs, peripherals, and printers.
Basic understanding of networking concepts (DHCP, DNS, Wi-Fi, VPN).
Ability to follow ticketing discipline and meet communication expectations within ServiceNow.
Must be able to obtain lawful access to export-controlled items. This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items.
Preferred Qualifications:
Bachelor's degree in computer science/IT/IS, Business, Math, Engineering, Finance, Economics or Accounting from an accredited institution.
CompTIA A+
2 years' experience in IT Operating Systems, collaboration tools, and network topologies.
2 years' experience with Active Directory, Azure AD, MFA, and basic account administration.
2 years' experience with IT Support Chains.
Benefits/Salary:
The position includes competitive wages and a comprehensive benefits package, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays and vacation. The annual salary range for this position $65,000 - $75,000.
Howmet Aerospace, headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. The Company's primary businesses focus on jet engine components, aerospace fastening systems and titanium structural parts necessary for mission-critical performance and efficiency in aerospace and defense applications, as well as forged wheels for commercial transportation. Howmet Aerospace is transforming the next phase of more fuel-efficient, quieter aerospace engines and sustainable ground transportation. For more information, visit *************** Follow @howmet: Twitter, Instagram, Facebook, LinkedIn and YouTube.
Howmet Fastening Systems is looking for an experienced fully on site Deskside SupportTechnician to provide technical assistance, troubleshooting, and maintenance for our end user computing environment, both in the office and on the shop floor of our manufacturing facility in Kingston, NY. The ideal candidates must have strong problem solving skills, good user communication abilities, and have a solid technical background to be successful in this role.
Howmet Fastening Systems, a business unit of Howmet Aerospace, holds the number one global position in aerospace fastening systems, and we're the North American leader in commercial transportation fasteners. Our high-tech, multi-material fastening systems are found nose to tail on aircraft and aero engines. Our products are also critical components of industrial gas turbines, automobiles, commercial transportation vehicles, and construction and industrial equipment.
Responsibilities:
Install, configure, and troubleshoot Windows desktop operating systems, laptops, mobile devices, and application software.
Support Office 365, Teams, printing, label printing, and peripheral devices.
Maintain, troubleshoot, and support shop-floor hardware including industrial PCs, handheld scanners, and label printers.
Perform device imaging, configuration, deployment, and lifecycle management.
Troubleshoot end-user network connectivity including wired, wireless, and GlobalProtect VPN issues.
Respond to end-user issues via phone, email, walk-up support, and ServiceNow tickets.
Document all work in ServiceNow with timely updates following departmental SLAs and ticketing standards.
Maintain asset inventory for hardware, software, and peripherals.
Assist with new user onboarding, account setup, MFA support, and workstation configuration.
Ensure compliance with Howmet cybersecurity, data handling, and device security policies.
Provide basic printer support, including troubleshooting issues and replacing toner and paper as needed
Provide exceptional customer service and communicate clearly with both technical and non-technical users.
Occasional after-hours support may be required during outages, updates, or production-critical issues.
$65k-75k yearly Auto-Apply 22h ago
Associate/Support Advisor
Kestra Financial Independent Advisor
Technical support engineer job in Wappingers Falls, NY
Job Description
The Associate/Service Advisor reports to the Lead Advisor and serves as the primary contact for customer relationship management and account servicing. This position requires a strong understanding of the financial services industry and products, and is critical in handling the day-to-day client management on behalf of the Lead Advisor.
This is a full-time, in-person position, and the selected candidate is expected to be on-site in the office in Wappinger Falls five days per week.
Essential Duties and Responsibilities
Supports Lead Advisor, including managing client needs regarding service, asset allocation, case design and financial planning
Responsible for client meeting preparation and follow-up, including assembling requisite paperwork, account reviews, report generation, and meeting documentation/notes
Consult with lead advisor on investment strategies based on individual financial and investment objectives; deliver advice and participate in client reviews
Manage data and plans in financial planning software
Learn the technical aspects of the advisor position and prepare to service clients independently
Identify sales and asset retention opportunities, including viable alternatives when traditional solutions may not apply
Deepen client relationships and establish credibility and rapport both in person and via phone/video meetings
Clearly articulate complex concepts to clients
Proactively communicate with clients and follow up on all contacts assigned
Manage and prioritize multiple competing priorities daily in pursuit of business objectives
Active engagement in marketing and sales efforts on behalf of the firm; not required to build own book of business
Commitment to culture requires a demonstration of professionalism, accountability, client focus, and teamwork
Other duties as assigned
Supervisory Responsibilities: None
Knowledge, Skills, and/or Abilities
Strong understanding of financial services industry and diverse investment products
Basic computer skills (Outlook, Word, Excel, and PowerPoint) are essential
Excellent communication skills, both verbally and in writing
Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once
Ability to build relationships with clients and internal partners, and product wholesalers
Experience with the following software is preferred
Redtail client CRM
MoneyGuide Pro/Elite
eMoney
Morningstar Advisor Workstation
Education and/or Experience
Bachelor's degree in finance, accounting, or related field
The ideal candidate will have 3+ years of experience in the financial services industry, allowing for a strong understanding of broker/dealer operations and financial services products, including but not limited to: equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
Previous experience in the independent financial services culture preferred
Certificates, Licenses, Registration
Series 7 and 63 required
Series 65/66 preferred: (or ability to obtain)
$43k-83k yearly est. 10d ago
Sr Regional IT Support Technician
BJ's Wholesale Club 4.1
Technical support engineer job in Wappingers Falls, NY
A World-Class Team
BJ's Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.
We're a team built on purpose and opportunity. Join us and be part of something meaningful.
Why You'll Love Working at BJ's
At BJ's Wholesale Club, our team members are at the heart of everything we do. That's why we offer a comprehensive benefits package designed to support your health, well-being and future - both on and off the job. When you grow, we grow.
Here's just some of what you can look forward to:
Weekly Pay: Get paid every week so that you can manage your money on your terms.
Free BJ's Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ's common stock at a 15% discount.*
*Eligibility requirements vary by position.
:
The Sr Regional IT Field SupportEngineer is responsible for delivering hands-on and remote technicalsupport to BJ's Wholesale Club locations within an assigned territory. This role focuses on ensuring the reliability and performance of in-store technology, including point of sale (POS) systems, fuel stations, hardware, End user computing (EUC), printers, mobile devices, wireless networks, and back-office applications critical to the club & fuel operations. The engineer will also maintain and oversee the sanitation of IT infrastructure in the store's computer rooms, MDF/IDF cabinets and demarc (demarcation point) in the club & fuel sites.
The engineer will report to the director managing the field support team. The engineer will work closely with Store & Fuel operations management, the corporate IT teams, and third-party vendors to resolve issues, support deployments, and implement process improvements that enhance the member experience and drive operational efficiency.
Responsibilities:
Serve as the primary point of contact for hardware and software support issues within assigned clubs and fuel stations.
Diagnose, troubleshoot, and resolve issues involving:
POS terminals, scanners, printers, and payment processing devices.
Fuel station terminals, controllers, and related systems.
Member-facing kiosks and self-checkout units.
Store and fuel stations network connectivity (wired and wireless).
Inventory management and back-office applications.
Escalate complex problems to senior IT staff or vendors as needed, while maintaining ownership until resolution.
Assist in the installation and configuration of new systems, hardware refreshes, and software upgrades in clubs and fuel stations.
Provide on-site support for new club and fuel stations scheduled for opening within the assigned territory.
Provide on-site support for club and fuel remodel initiatives that require the reconfigurations or movement of technology (e.g., movement or installation of low voltage wiring or the addition or removal of EUC, etc.)
Support the rollout of corporate initiatives, such as technology migrations, security enhancements, and application deployments.
Perform routine preventive maintenance to minimize downtime and extend the life of equipment.
Ensure adherence to BJ's security policies and PCI compliance standards.
Assist with audits, and inventory tracking of IT assets, and accurate record-keeping.
Partner with Club and Fuel Management and Corporate IT teams to identify technology needs and recommend solutions.
Document all support activities, configurations, incidents, requests, changes, and problems resolutions in the IT ticketing system ServiceNow.
Provide training to in store associates on the proper use of hardware and applications as required.
Required Qualifications:
Associate's degree in information technology or a related field preferred.
5+ years of experience supporting retail or fuel station technology environments.
Working knowledge of:
POS hardware and software platforms (Toshiba or NCR POS preferred)
Fuel stations systems and terminals (Dresser Wayne, or similar)
Networking fundamentals (TCP/IP, wireless, VLANs)
Windows operating systems and common retail applications
Proven troubleshooting, problem-solving and critical thinking skills in a multi-site environment.
Valid driver's license with the ability to travel regionally 75% of the time with flexibility to travel beyond the assigned region 25% of the time.
Desired Skills:
Experience with remote support tools and ITSM/ticketing platforms (ServiceNow or similar solution).
Effective communication and interpersonal skills to work effectively with non-technical end users.
Ability to prioritize workload and respond to urgent situations calmly and professionally.
Familiarity with mobile device management (MDM) and barcode scanning technology (UPC-A, EAN-13, GS1, etc.).
Work Environment:
Regional travel to BJ's Wholesale Club locations and fuel stations is required.
Flexibility to travel to adjacent regions or to the corporate office in Massachusetts as needed.
Occasional after-hours or weekend support may be necessary for critical incidents or system upgrades.
Lifting and transporting equipment up to 50 lbs. may be required.
This job description outlines the primary duties and responsibilities of the Sr Regional IT supportengineer - In-Store & Fuel Station Systems and is not intended to be exhaustive. The employee may perform other related duties as assigned to meet the ongoing needs of the organization.
In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $98,000.00 - $128,500.00
$33k-43k yearly est. Auto-Apply 15d ago
Desktop Support Technician
Matrix Global
Technical support engineer job in Middletown, NY
We are searching for Desktop SupportTechnicians to support our client, a major hospital system in Middletown NY. You will help install, upgrade, and troubleshoot all hardware and software for the installed client base. To succeed in this position, you will possess excellent problem-solving skills and the ability to communicate clearly and precisely with the end user. Successful candidates will be familiar with remote troubleshooting techniques and the tools required for successful troubleshooting. Possess the ability to multitask and function in several technicalsupport roles. Some travel may be required. This position reports to the Desktop IT Manager.
Responsibilities
· Provide on-site and remote technicalsupport to users.
· Fully document support tickets on reported issues
· Remotely assist customers through installation of applications and computer peripherals.
· Guide users with simple, step-by-step instructions
· Conduct remote troubleshooting when required
· Test alternative pathways to resolve an issue
· Customize desktop applications to meet user needs
· Escalate issues as appropriate
· Follow up with clients to ensure continued system functionality
· Report and document customer feedback and potential product requests
· Create technical documentation and manuals
Qualifications
· An ability to work independently and in a team setting with others professionally and respectfully
· An ability to adjust to changing situations to meet Urgent and critical issues
· Hands-on experience in Operating Systems and Office Suite, including MS Teams
· Working knowledge of office automation products and computer peripherals, including but not limited to printers and scanners.
· Knowledge of network security practices and anti-virus programs
· Ability to perform remote troubleshooting and provide clear and concise instructions
· Excellent problem-solving and multitasking skills
· Service Now experience (preferred)
Requirements
· Help Desk / Desktop support three years+ (preferred)
· Strong, systematic, and professional problem-solving skills
· Proficiency with Windows OS, Active Directory administration, and PC troubleshooting
· Deliver high-quality customer service and technicalsupport
· Customer-oriented attitude
$38k-53k yearly est. 44d ago
Seasonal, Operations Technical Specialist
H&R Block, Inc. 4.4
Technical support engineer job in Ellenville, NY
Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It's an exciting time to be a part of H&R Block!
What you'll do...
As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.
Day to day, you'll…
* Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages
* Deliver supplies and materials to and from tax office locations in a timely and organized manner
* Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards
* Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst
* Maintain an inventory of district resources
* Track and control hot spare computer equipment in the district
* Document hardware problems and their resolution within the ticketing system
* Maintain up-to-date technical knowledge of the department's supported products and systems
* Participate in all required training relevant to the position and perform other duties as assigned
What you'll bring to the team...
Education:
* High school diploma or equivalent
Work Experience:
* Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools
* Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware
* Must have reliable transportation to travel between office locations as required
* Must be able to work independently
* Must be able to lift 55 pounds
* Demonstrated decision-making, analytical, and problem-solving skills
* Demonstrated organization, prioritization, and project coordination skills
* Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates
* Effective time management and multi-tasking skills
* Ability to follow direction
Why work for us
Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You'll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.
Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.
Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person's race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range
$18.46 - $27.69
As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.
Day to day, you'll…
* Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages
* Deliver supplies and materials to and from tax office locations in a timely and organized manner
* Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards
* Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst
* Maintain an inventory of district resources
* Track and control hot spare computer equipment in the district
* Document hardware problems and their resolution within the ticketing system
* Maintain up-to-date technical knowledge of the department's supported products and systems
* Participate in all required training relevant to the position and perform other duties as assigned
$18.5-27.7 hourly Auto-Apply 21d ago
On-Site Tech Engineer - MSP
My It Crew
Technical support engineer job in Monroe, NY
Job DescriptionSalary: $55k-$75k
Ready to Escape the IT Grind? Come Build Something Greater with My IT Crew. AtMy IT Crew, we believe every team member deserves a voice. Since 2016,wevebeen a leader in the Managed Service Provider(MSP) space by doing thingsdifferentlyempoweringour people, embracing innovation, and delivering exceptional service.
Our customer satisfaction rating? A consistent 97%.
Our tech stack? Always evolvingbecause wedontjust keepup,we stay ahead.
Our culture? Transparent, collaborative, and driven by growth.
Ifyou'retired of being just another cog in thewheel, andwant to be part of a team where your input matters and your development matters more, youmightvejust found your new home.
Position: On Site Tech Engineer
Location: Monroe, NY
Department: Service Delivery
Weregrowing and looking for a On Site Tech Engineerwhosnot only technically sound, but also thrives in building relationships, solving problems, and being the trusted face of My IT Crew onsite.
WhatYoullDo:
Serve as the primary technical resource, stationed directly at the clients location.
Provide day-to-day IT support, troubleshooting, and issue resolution for hardware, software, and network systems.
Collaborate with the clients staff to understand and address their technical needs in real time.
Perform installations, upgrades, and maintenance of IT systems as required.
Escalate complex technical issues to the internal support team when needed.
Ensure client satisfaction by delivering timely, professional, and efficient support.
Document support activities, solutions, and client feedback.
Act as a liaison between the client and the company, ensuring smooth communication and service delivery.
What You Bring:
3+ years of Windows-based IT support experience
One or more of the following certifications:
- CompTIA Security+
- CompTIA Network+
- Microsoft Modern Desktop
- Microsoft 365 Administrator
Proven experience in IT support, systems administration, or a similar technical role.
Strong troubleshooting skills across hardware, software, and networking.
Excellent communication and interpersonal skills to work effectively with clients onsite.
Ability to manage time and prioritize tasks in a dynamic environment.
Familiarity with ticketing systems, documentation practices, and IT service management tools.
A proactive, problem-solving mindset with attention to detail.
Flexibility to adapt to client needs and handle both routine and urgent issues.
WhyYoullLove It Here:
Useful, living documentation at your fingertips
A team that listensand learns from each other
Weekly collaborative trainings, not boring lectures
New tools, new tech, and no gatekeeping
A company that rewards initiative and values growthboth personal and professional
Soundlikeyou?
Letstalk.
My IT Crewisntjust a place to workitsa place to grow, contribute, and thrive.Come bepart of a teamthatsredefining what IT support can be.
$55k-75k yearly 28d ago
DESKTOP SUPPORT
Artech Information System 4.8
Technical support engineer job in North Castle, NY
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Desktop Support Representative Distributed Client Services
Location: 1
NORTH CASTLE DR.,NY -
10504
Duration:1+ year (with possible extension)
Skills Overview
Must be experienced in DESKSIDE support
·
Win7/Win XP OS support. Troubleshooting
·
Deskside support- Windows 7-10. Apple & Mac iOS. Remote Take Over support/tools.
·
Executive/VIP support.
·
Very Strong Customer skills.
·
Installation, configuration and maintenance of windows, hardware and software.
·
Support and troubleshoot windows XP and windows 7/Migrations
Additional Information
For more information, Please contact
Shubham
************
$41k-60k yearly est. 1d ago
IT Associate
Touro College 4.0
Technical support engineer job in Hawthorne, NY
The IT Associate will be a member of the Academic Affairs and Clinical Affairs team at the Touro College of Dental Medicine (TCDM), a newly developing, exciting and modern Dental institution with many opportunities for professional growth in the long-term. The successful candidate will work to administer the learning management system (LMS), support the academic assessment processes, support the clinical information system and participate in the continuous evaluation and improvement of student didactic and clinical learning through research and consultation with campus stakeholders. The abilities to anticipate needs, demonstrate flexibility, and work in a high paced environment are critical. Attention to detail, possession of excellent communication skills, along with computer proficiency in Microsoft Office Suite are required. On-the-job-training on other required web and desktop-based applications will be provided.
Responsibilities
Responsibilities include but are not limited to:
* Administrator the TCDM LMS
* Support the testing and examination process through aiding faculty in setting up and managing written, practical and competency assessments as well as posting of grades
* Provide AV support for TCDM including the following areas:
* Assist in the oversite of the recording, storage and distribution of dental school lecture capture
* Work closely with the NYMC AV team, as well as the TCDM AV team to provide video recordings for immediate student use
* Assist as needed with NYMC IT and Touro ITS to manage and support the dental school use of Active Directory
* Provide backup for the electronic health record and clinical scheduling system assisting the Director of Clinical Systems
* Provide direction and support to faculty, academic administrators, and others involved in the design, development, and evaluation of instructional programs, learning, and academic services
* Assist faculty with the creation of instructional material for use in dental education, including the use of video, online applications, testing, and dental technology
* Promote educational innovation for improvement of student learning
* Support accreditation efforts in documenting student achievement and continuous program improvement
* Implementation of TCDM's academic assessment program working with the Director of Outcomes Assessment
* Perform other tasks and duties as may be assigned by employee's supervisor(s) in support of the Curriculum, Assessment, Instructional Design, or LMS/AV initiatives
Qualifications
Education/Experience
* Associate in Technology required.
Knowledge/Skills/Abilities
* General administrative duties required
* Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, & Outlook required
* A high degree of interpersonal competency: professionalism, diplomacy, judgement and discretion required
* Demonstrated proficiency in communication (written and verbal) required
Maximum Salary
USD $65,000.00/Yr.
Minimum Salary
USD $52,000.00/Yr.
$52k-65k yearly Auto-Apply 27d ago
Mitsubishi A Level Technician
Blasius Auto Centers
Technical support engineer job in Brookfield, CT
Job Description
Description of the role:
The Mitsubishi A Level Technician is responsible for performing a wide range of automotive repairs and maintenance tasks. They must diagnose, repair, and service vehicles efficiently and accurately. This role requires strong technical and problem-solving skills, as well as a thorough understanding of automotive systems and components. The A Level Technician will work closely with other technicians and the service department to ensure that all repairs and maintenance are completed to the highest standards.
Responsibilities:
Performing diagnostic tests and identifying any issues with the vehicle
Repairing or replacing broken or defective parts and components
Performing routine maintenance tasks, such as oil changes, tire rotations, and filter replacements
Keeping track of all repair work and maintaining accurate records
Ensuring that all repairs and maintenance meet quality standards
Communicating with customers about the status of their vehicles and any necessary repairs
Requirements:
High school diploma or GED
Valid driver's license
Previous experience as an automotive technician
Knowledge of automotive diagnostics and repair procedures
Strong attention to detail
Excellent problem-solving skills
Ability to work independently and as part of a team
Benefits:
Competitive compensation package
Opportunity for growth and advancement
Health, dental, and vision insurance
401(k) retirement plan
Paid time off and holidays
About the Company:
Blasius Auto Centers is a leading automotive dealership and service center located in Brookfield, Connecticut. With over 50 years of experience, we pride ourselves on providing exceptional customer service and high-quality automotive repair and maintenance services. Our team of dedicated professionals is committed to ensuring the satisfaction of every customer. We offer a wide range of automotive services, including sales, service, and parts. Join our team and become part of a company that values its employees and strives for excellence in everything we do.
$39k-68k yearly est. 5d ago
IT-Opex-Alloc-IC-FX Accounting Senior Associate
Forvis, LLP
Technical support engineer job in Woodbury, NY
Description & Requirements We are seeking a detail-oriented and experienced IT-Opex-Alloc-IC-FX Accounting Senior Associate with expertise in Workday Financials. This position will execute the IT-Operating Expenses-Allocations-IC-FX accounting functions within the National Office Internal Accounting team and will collaborate with and assist in the development of the IT-Operating Expenses-Allocations-IC-FX Accounting Associate.
What You Will Do:
* Understand, execute and analyze the accounting business processes for:
* Information Systems/Technology/Prepaids
* Insurance
* Practice Development
* Business Licenses
* Professional Fees
* Legal Entity Accounting
* All Other Operating Related Expenses
* Allocations
* Acquisition/Merger Integration
* FX Remeasurement
* Intercompany / Inter-Region
* Execute monthly close procedures for accounting business processes noted above and collaborate with Revenue - Cash - Facilities team on improvements and changes in the monthly close process.
* Prepare reconciliations and specific analysis for accounting business processes noted above.
* Assist in preparation of documentation to create standardized accounting procedures to enhance operational efficiency and consistency.
* Assist in design and implementation of account reconciliation applications in coordination with the overall Finance goal of automating reconciliations and using modern day apps for sign off and validation.
* Learn Forvis Mazars change management process and implement accordingly for practice structure changes, Workday dimension changes and merger/acquisition activity.
* Using firm resources, internal training and external training, establish appropriate use of AI agents to assist with accounting business processes noted above.
* Assist in preparation of budget information for certain accounting business processes on an annual basis in coordination with FP&A team and Managing Partners.
* Learn and maintain superior working knowledge of Workday business processes for the areas noted above.
* Configure, troubleshoot, and improve Workday accounting workflows and reporting tools.
* Develop and generate Workday financial reports, dashboards, and analytics to support leadership decision-making.
* Collaborate with Workday teams to test bi-annual release changes, new modules, and system enhancements.
* Collaborate with multiple teams to support Workday functionality and optimize workflows for efficient financial operations.
* Leverage the platform to streamline accounting processes and improve efficiency.
* Recommend improvements to accounting operations, with a focus on automation.
* Provide training to accounting staff on Workday functionality and best practices.
* Foster a collaborative, client-focused culture within the accounting team while partnering with cross-functional teams to drive precision, agility, and informed business decisions.
Minimum Qualifications:
* Bachelor's Degree
* 3+ years of relevant accounting experience with a strong understanding of Generally Accepted Accounting Principles (GAAP)
* Proficient in Microsoft Excel
Preferred Qualifications:
* 5+ years of relevant accounting experience
* Certified Public Accountant
* Hands-on Workday Financials experience, including projects and revenue recognition
#LI-CH1
New York City Pay Transparency
Pursuant to the pay transparency laws of New York State and other local ordinances within the state including (but not limited to) New York City, the salary range displayed is for the New York markets. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Total compensation and benefits consist of salary, group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
New York Salary Range:
NY Minimum Salary (USD)
$ 83,400
NY Maximum Salary (USD)
$ 139,000
$83.4k-139k yearly 41d ago
Technical Support Specialist
Teksystems 4.4
Technical support engineer job in Carmel, NY
Our client is looking for a TechnicalSupport and Jr. Networking Specialist who contribute to the software and hardware troubleshooting of equipment which includes but is not limited to laptops, PCs, Windows Devices, Mobile Devices, iPads, and various other technologies. This candidate will report to an on site Information Technology team lead who supports this team. In addition to having strong technical skills and foundational IT knowledge, candidates will need to have excellent communication and inter-personal skills. The environment will require this person to work well with end users and demonstrate strong customer service.
The following experience is strongly encouraged for this assignment:
- Proficient in Windows software (Windows 10 / Windows 11)
- Knowledge of troubleshooting email related issues
- Knowledge of workstation setup and installs.
- Ability to install network operation systems and perform simple upgrades to the network
- Strong Knowledge on troubleshooting desktop systems such as desktops and PCs
- Knowledge of configuring and managing network-based user profiles (Active Directory or other Directory Service tools)
- General network experience with printers/routers/adding users/grouping
- Server Hardware configuration
- Manage switch configuration and troubleshooting
- LAN/WAN experience
- Support of virtual server environment
Top Skills
Windows support, ticketing system experience, office 365, desktop support, hardware troubleshooting, software troubleshooting, and active directory
Additional Skills & Qualifications
Certifications are not mandatory but nice to have. A+ is most applicable.
Please See SMART questions below that have been asked in interviews:
-What types of network devices are you familiar with?
- What is a VLAN?
- What is DHCP and why would you use it?
- What would you use IPconfig for and which information will it provide?
- A user approaches yourself and mentions they are having a hard time accessing a website, what do you do?
- A user approaches yourself and tells you their computer is being "slow', what do you do?
- How do you prioritize tickets?
-How do you build relationships with end users and why would they trust yourself?
-Name a time you have worked with a difficult end user and how did you overcome the situation?
Experience Level
Entry Level
Job Type & Location
This is a Contract to Hire position based out of Carmel, NY.
Pay and Benefits
The pay range for this position is $18.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Carmel,NY.
Application Deadline
This position is anticipated to close on Jan 23, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$18-24 hourly 8d ago
Customer Support
Culinary Depot 3.8
Technical support engineer job in Spring Valley, NY
Culinary Depot is a leading provider of commercial kitchen equipment and solutions, serving restaurants, institutions, and foodservice operators nationwide. We partner with our customers from initial design and equipment selection through installation and long-term support. Our business is built on expertise, accountability, and long-term relationships-not one-off transactions.
Role Summary
We are hiring a Customer Support / Service Coordinator to be the front line of our service operation. This role is critical to the customer experience.
You will often be speaking with customers who are frustrated, stressed, or under pressure. Your responsibility is to listen, take ownership, communicate clearly, and drive each issue to resolution. This is not a “log a ticket and move on” role. It requires empathy, follow-through, and pride in helping people.
If you are someone who feels personally invested in making sure customers are taken care of-and you don't rest until the issue is resolved-this role will be a strong fit.
What Success Looks Like
Customers feel heard, respected, and supported
Issues are owned end-to-end, not passed along
Communication is proactive, clear, and honest
Follow-ups happen without being chased
Problems are resolved thoughtfully, even when solutions take time
Key Responsibilities
Schedule and dispatch local technicians to ensure timely service
Coordinate with manufacturers to secure warranty coverage and approvals
Respond to customer inquiries via phone, email, and chat with professionalism and empathy
Manage service cases from initial contact through resolution
Provide consistent updates and set realistic expectations with customers
Monitor open cases using internal dashboards and follow up proactively
Partner with internal teams (sales, operations, receiving) to resolve issues efficiently
Identify recurring service or equipment issues and escalate trends to management
Work closely with other Service Coordinators to maintain a high service standard
Who We're Looking For
Naturally empathetic with a genuine desire to help people
Calm, patient, and professional-especially with frustrated customers
Strong communicator who listens first and responds thoughtfully
Organized and detail-oriented with strong follow-through
Comfortable juggling multiple cases without dropping the ball
Problem-solver who takes responsibility, not shortcuts
Experience in customer service or technicalsupport is preferred (foodservice or equipment experience is a plus), but attitude and ownership matter more than background. We can train systems. We cannot train care.
Important to Know
This is not a call-center role and not a script-based environment. You will be expected to think, take ownership, and advocate for the customer. If helping people feels like an inconvenience, this will not be the right role.
Why Join Culinary Depot
We hold high standards and support our team accordingly.
Competitive compensation with performance-based reviews
Medical, Dental, and Vision insurance
401(k) with company match
Paid Time Off plus paid holidays
Hands-on training, mentorship, and internal growth opportunities
Fast-paced, collaborative, and execution-focused office culture
$34k-51k yearly est. Auto-Apply 5d ago
ED Support Assistant
Danbury Hospital 4.7
Technical support engineer job in Danbury, CT
at Danbury Hospital
Provides clerical support, coordinates general activity and communicates clearly with all disciplines. Assists with patient through-put and other related tasks.
Responsibilities:
1. Assesses and performs clerical needs of the unit based on clinical requests and monitoring of patient activity in a knowledgeable, skillful, consistent and continuous manner.
2. Provides input to charge nurse, clinical leader, and manager with department staffing process.
3. Maintains proficiency in HMED, Cerner, Invision, Teletracking and other system applications required for the performance of required duties.
4. Completes and maintains scanning functions accurately identifying the correct patient and document to ensure an accurate patient chart in EDIS and Document Imaging.
5. Performs all tasks associated with various alerts; may include but is not limited to Trauma alert, Stroke Alert, STEMI alert, etc.
6. Maintains knowledge of all downtime functions and their associated impact on ancillary systems. Functions may include but are not limited to HMED and Cerner registration, Cerner orders, Invision orders, obtaining results, scanning of downtime documents, etc.
7. Interacts effectively with other department staff who are required to provide patient care such as phlebotomy, radiology, respiratory, etc.
8. Maintains knowledge of and performs Disaster Plan (Plan D) tasks timely, and efficiently assisting the clinical staff with patient through-put.
9. Organizes and maintains all logs and files to achieve compliance with JCAHO, State, Federal, department, and organization requirements.
10. Provides information appropriate to the age of the patients served on her/his assigned shift and within the parameters of the position.
11. Ensures patient satisfaction through appropriate communications both in person and on the phone. Provides clear, concise information and timely transfer of calls or information to the charge nurse.
12. Manages and maintains various supplies such as forms, labels, paper, etc.
13. Formulates and uses effective working relationships with all health care team members and patients.
14. Maintains a safe and orderly work environment.
15. Fulfills all compliance responsibilities related to the position.
16. Performs other duties as assigned.
Education: HS GRAD/EQUIVALENT
Other Information:
Required: Data entry. Ability to navigate a multi-application environment.
Minimum Experience: six months
Desired: MS Word and MS Excel.
Working Conditions:
Manual: significant manual skills/motor coord & finger dexterity
Occupational: Little or no potential for occupational risk
Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force
Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.
Company: Danbury Hospital
Org Unit: 119
Department: Emergency Department
Exempt: No
Salary Range: $16.50 - $30.44 Hourly
How much does a technical support engineer earn in Poughkeepsie, NY?
The average technical support engineer in Poughkeepsie, NY earns between $57,000 and $110,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.
Average technical support engineer salary in Poughkeepsie, NY