Technical support engineer jobs in Syracuse, NY

Why Upstate Medical University: SUNY Upstate Medical University, located in Syracuse, NY, is the only academic medical center in Central New York. It is also the region's largest employer with 9,460 employees. The Upstate University Health System serves 1.8 million people, often the most seriously ill and injured, and includes Upstate University Hospital; Upstate University Hospital at Community Campus; Upstate Golisano Children's Hospital, and numerous satellite sites. Affiliated with the State University of New York, Upstate's mission is to improve the health of the community through education, biomedical research and health care. Innovating Healthcare Through Technology Join our Information Management and Technology (IMT) team at Upstate Medical University to contribute to groundbreaking advancements, where technology meets healthcare. Upstate was recently named a 2025 Best Places to Work in IT by Foundry's Computerworld. This award recognizes the top organizations that challenge their IT staff while providing great benefits and compensation. Our team of over 400 forward-thinking professionals thrives on collaboration and innovation. We believe in the power of collective expertise to drive meaningful change. And we're dedicated to pushing the boundaries of what's possible to improve patient care and outcomes. If you are looking for a career path that merges your passion for technology with a purposeful career that has a direct impact on your community, apply to join our Information Management and Technology (IMT) team at Upstate Medical University. Job Summary: Install, troubleshoot and repair PC hardware and software applications. Installations include new devices, departmental moves and migrations from existing computers. Research and resolve hardware and software problems as necessary. Troubleshoot connectivity problems with client devices, network printers, files servers and host systems. Minimum Qualifications: Bachelor's degree and a minimum of one year of experience to include PC support and customer service or equivalent combination of education and experience, plus excellent interpersonal skills required. Preferred Qualifications: Experience working in a healthcare setting preferred. Apply Online: ***************************************************************************************************************************

is 100% on-site in Cortland, NY The Analyst, Desktop Support is responsible for the maintenance, installation, repairs and overall support of desktops, laptops, tablets, mobile devices and IoT medical devices to support critical healthcare operations across The Guthrie Clinic (TGC). The Analyst documents, upgrades and/or replaces hardware and software as required. This position will work together with the Help Desk and Network Operations Center (NOC) staff as appropriate to determine and resolve problems. Experience: Preferred one to three (1 to 3) years of experience on a desktop support services team; healthcare experience preferred. Proficiency in operating systems (e.g., Windows, mac OS, iOS, Android) Experience specifying, troubleshooting, and maintaining Microsoft compatible end‐user computing platforms and peripherals running Microsoft Windows Operation Systems including Windows 10 and Windows 11. Experience migration operating system versions and updating desktop images. Knowledge in Microsoft O365, Patch Management, anti-virus and inventory management tools. Excellent knowledge of computers and peripherals. Working knowledge of configuring and troubleshooting iOS and Android-based mobile devices. Strong customer service orientation, good written and oral communication skills, self-motivated and directed. Working knowledge of managing tickets, follow-up actions and close issues. Ability to work in a fast-paced environment, manage user expectations and potential risks. Experience with patch management software. Basic understanding of LAN/WAN network infrastructure technologies. Basic understanding of security technologies including firewalls and antivirus. Experience with ITSM functionalities such as change control, CMDB and ticketing systems. Basic understanding of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations. Experience with resolving multiple issues simultaneously. Education: Bachelor's degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience. Licenses/Certifications: Preferred certifications include CompTIA A+. Essential Functions: Responsible for installation and maintenance of desktop, laptops, tablets, mobile devices, printers and peripheral hardware. Perform preventative maintenance on hardware. Test and plan the deployment of new operating system releases, vendor patches and commercial software releases. Develop and document standardized user processes and procedures; “how-to” documentation. Provides proactive and advanced troubleshooting and analysis. Understands and accounts for interactions between technologies and applications. Responsible for maintaining ticket status and resolution information in ticketing system. Accountable for meeting established performance metrics which will be used in performance evaluations. Participates in on-call support rotation as specified by management. Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.) Promotes the use of TGC's PMO methodology and standards to manage IT initiatives. Demonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations. Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC. Performs related duties as assigned and unrelated duties as requested. Other Duties: Other duties as assigned Pay range min $26.88/hr max $41.94/hr About Us Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you'll find staff members who have committed themselves to serving the community. The Guthrie Clinic is an Equal Opportunity Employer. The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.

Akkodis is seeking Banner Support Specialist a for a direct job with a client in Auburn NY. Must hold a Associates degree in Computer Science or related field to be considered. Responsible for developing, implementing, and maintaining the company's Banner enterprise system and other related systems. This position coordinates system configuration and maintenance in collaboration with the rest of the Banner team and functional areas and serves as the first line of contact for functional area troubleshooting. Rate Range: $50/k. to $64/k. The rate may be negotiable based on experience, education, geographic location, and other factors. Banner Support Specialist job responsibilities include: Manage Banner database, including user creation, role management, and security management. Manage third-party applications that are tied to or integrated with Banner/oracle database. Coordinate installs and patch updates, as well as custom object installs for third party integrations with Banner. Act as a single point of contact through which all Banner-related technical problems are routed and provide technical assistance to users, where appropriate. Monitor Ellucian updates for functional area changes and corrections and patches. Serve as liaison to Banner-related vendor support on difficult technical issues. Create custom applications and processes to support functional areas and general functionality of Banner. Create user-focused and IT-focused documentation and training for specific custom applications and processes. Works closely with Webmaster to create and maintain Banner functionality that supports web applications and website. Desired Qualifications: Associates degree in Computer Science or related field is required. Minimum Three years related experience. Experience with Ellucian Banner products. Experience in Windows and Linux or UNIX operating systems. Application development experience using SQL, PL/SQL, C, Perl, HTML, Java, or similar programming languages. Understanding of the security issues involved in maintaining and safeguarding institutional data. If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at ************ or ************************. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

Network Support Engineer (Right to Hire) The Network Support Engineer contributes to enhancing, securing, and optimizing NYSTEC's hybrid network infrastructure-spanning on-premises and cloud environments. This position is responsible for analyzing and improving the performance of NYSTEC's network systems, managing connectivity across Microsoft Azure and Cisco platforms (including Meraki solutions), and collaborating with IT colleagues to expand network capacity, improve resilience, and ensure secure operations. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Collaborate with the IT service desk and infrastructure teams on the deployment, configuration, and maintenance of network technologies across cloud and on-prem environments. • Design, install, configure, and support Cisco routers, switches, Meraki access points, and firewalls, as well as Azure virtual networks, VPN gateways, and network security groups (NSGs). • Implement and manage hybrid connectivity solutions such as Azure ExpressRoute, Site-to-Site VPNs, and Meraki SD-WAN for secure and reliable communication between offices and cloud environments. • Monitor and optimize network performance across both Azure virtual networks and on-premises Cisco infrastructure, using tools such as Azure Network Watcher and Meraki Dashboard. • Install, configure, and update network software and firmware; maintain hardware, licenses, and virtual network devices. • Document network topology, configurations, and policies-including Azure resource groups, VNets, and subnets-and maintain detailed runbooks. • Test network protocols, ensure stable and secure server and cloud connectivity, and coordinate changes following best practices. • Enhance network security by implementing and auditing firewall rules, Azure Private Endpoints, and VPN access controls, in collaboration with the information security team. • Evaluate, recommend, and deploy next-generation solutions to improve scalability, availability, and security across Cisco, Meraki, and Azure ecosystems. • Provide technical support and troubleshooting for network incidents, including Azure connectivity issues and Meraki wireless network performance. • Train junior IT staff in network operations, cloud connectivity, and security best practices. • Maintain compliance with industry standards, including Zero Trust Networking and Microsoft Cloud Adoption Framework principles. • Plan network capacity to meet demand in online traffic and remote connectivity. • Manage vendor relationships and coordinate subcontractor activities related to Cisco/Meraki installations or Azure network projects. • Demonstrate the NYSTEC Core Values and Behaviors • Other duties as assigned KNOWLEDGE, SKILLS, and ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the qualifications, knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. • Knowledge and application: Complete knowledge and full understanding of area of specialization, principles, and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem-solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. This job is the fully qualified, experienced professional, journey-level position. • Complexity and problem solving: Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgment, and interpretation to select right course of action. Work is done independently and is reviewed at critical points. • Collaboration and Interaction: Enhances relationships and engages with internal/external partners who may not be familiar with the subject matter. Ability to adapt to differing audiences and advise others on complex matters. • In-depth knowledge of Microsoft Azure networking, including VNets, NSGs, ExpressRoute, VPN Gateway, Private Link, Application Gateway, and Azure Firewall. • Strong expertise in Cisco network administration, including Layer 2/3 switching, routing protocols (EIGRP, OSPF, BGP), and Cisco and Meraki firewalls. • Practical experience with Cisco Meraki cloud-managed networking-configuration, monitoring, and troubleshooting via the Meraki Dashboard. • In-depth understanding of wireless networking concepts, including RF fundamentals, 802.11 protocols, and Wi-Fi security standards. • Proficiency in deploying, configuring, and troubleshooting Cisco and Meraki wireless solutions, including site surveys, controller configuration, and performance tuning. • Ability to design and maintain hybrid network topologies that integrate on-premises systems with cloud infrastructure. • Familiarity with network automation and scripting tools (e.g., PowerShell, Azure CLI, or Python) a plus. • Excellent analytical and troubleshooting skills for complex networking and connectivity issues. • Strong understanding of network security principles, VPN technologies, and identity-based access control. • Excellent communication skills to collaborate across teams and present technical solutions to non-technical audiences. • Possess strong computer skills, including experience using Microsoft applications (e.g., Project, PowerPoint, Word, Excel, Outlook, Visio, SharePoint) or equivalent. • Understands NYSTEC's mission, brand mindsets, core values and can put the behaviors into practice • Other duties as assigned. EDUCATION and/or EXPERIENCE: Bachelor's degree in Computer Science, Information Technology, or a related discipline, and at minimum of 5 years of experience as a network support engineer or network administrator. Equivalent combination of education, training, and experience will be considered. CERTIFICATIONS: Cisco Certified Network Associate/Professional (CCNA/CCNP), Microsoft Certified: Azure Network Engineer Associate, and Meraki Solutions Specialist (CMSS) are preferred.

Help protect life and property at Rapid Response! Rapid Response Monitoring is searching for a passionate problem-solver to join our fast-paced Technical Services team. As our frontline Technical Support Specialist, you will be ensuring our customer alarm and fire systems run smoothly 24/7. Your expertise will directly impact their safety and peace of mind, making every day a rewarding experience. Salary Range $60,000 - $80,000 per year, based on experience Hours Various (5:00am-5:00pm; 12:00pm-9:00pm) Responsibilities Thrive in a dynamic environment: work independently and collaboratively in a fast-paced support center, solving problems under pressure Troubleshooting guru: diagnose and resolve technical issues related to customer alarm and fire systems, ensuring their seamless operation Communication expert: clearly communicate via phone, email, chat, ticketing system or in person complex technical concepts to customers or staff members, fostering trust and exceeding expectations Documentation: recording and tracking customer issues, solutions, and interactions for future reference Customer Focus: prioritizing customer satisfaction and ensuring a positive experience Manufacturer and Product Knowledge: Staying up to date with industry manufacturers and RRMS products and services Make a difference: monitor our network and applications proactively to ensure 24x7 availability of our critical systems Basic Qualifications Associate s degree, two (2) years of IT experience, or equivalent military experience Experience in high-volume technical support role Proficient computer skills and applications (i.e., typing, Word, Excel, Ticket Systems, Web Applications) Many of our positions require an extra level of screening to obtain Department of Defense security clearance What awaits you at Rapid Response Medical, Dental, Vision, and 401k Paid vacation and sick time Wellness Program + Wellness DAYS OFF Internal advancement opportunities The opportunity to make an impact on communities across the country every day About Rapid Response Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid! Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technology. From touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environment. Additional Information Rapid Response offers competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at ****************************** Rapid Response is an Equal Opportunity Employer. INDRR4

Install, troubleshoot and repair PC hardware and software applications. Installations include new devices, departmental moves and migrations from existing computers. Research and resolve hardware and software problems as necessary. Troubleshoot connectivity problems with client devices, network printers, files servers and host systems. Minimum Qualifications: Bachelor's degree and a minimum of one year of experience to include PC support and customer service or equivalent combination of education and experience, plus excellent interpersonal skills required. Preferred Qualifications: Experience working in a healthcare setting preferred. Work Days: Monday - Friday 8am - 4:30pm Message to Applicants: Recruitment Office: Human Resources

Practice Resources LLC, a multi-specialty practice management company, experiencing dynamic growth, is looking for a Helpdesk Technician I. This position is an on-site position located in Syracuse, NY. Responsibilities: Provide first point of contact for support issues. Answer a high volume of phone calls, collaborating with customers to resolve application, phone, printer, or computer problems in real time. Create and process tickets/work orders related to computer problems, domain account/ access, and various computer peripherals. Elevate complex issues/problems to appropriate team members. Troubleshoot and correct problems remotely, working with a range of different applications. Travel and troubleshoot and correct problems at on-site client locations. Perform scheduled hardware and/or software installations. Configure and Install a new or replacement computers, network printers, and other peripherals. Assist customers with Desktop application installation, maintenance and troubleshooting EMR software, VPN secure access, MS Office, Windows etc. Install and deploy new PCs and notebooks, including data migration and driver updates. Qualifications: Candidates must possess strong organizational, and time management skills, and ability to communicate in a manner for non-technical individuals to understand. Must be detail-oriented. Customer service experience preferred. Knowledge of Microsoft Office is a plus. Associates degree required. Candidate must be capable of lifting and/or carrying up to 30 lbs. and the pushing and pulling of carts if necessary. Ability to travel to client sites is required. Practice Resources, LLC offers a competitive salary and benefits package including health, dental, vision, disability and life insurance, 401K/Roth 401K options, paid time off, flex spending, free parking and casual dress every day. Our office is located just blocks from historic Armory Square allowing quick access to 690, 481 and 81. The pay range for this position is $21.00-$23.00 per hour.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

DISTINGUISHING CHARACTERISTICS The work involves responsibility for the implementation, maintenance, and upgrading of software for local area networks (LAN) and computer applications software. An employee in this class installs, operates, and maintains personal computer software. Supervision is received from an Administrative Superior. Performs related work as required. Does related work as required. Hiring Range - $49,383 - $57,129 Full Salary - $49,383 - $62,966 This position is an Open-Competitive Onondaga County Civil Service position and if hired, continued employment will be contingent on qualifying for, successfully passing, and reachability off the applicable Onondaga County Civil Service Exam. After a conditional offer of employment, a favorable background check, verification of education and work history, and illegal drug screening must be completed prior to starting employment. Proof of identity and legal work authorization will also be required. TYPICAL WORK ACTIVITIES Install, upgrade, and maintain software on LAN workstations and stand-alone personal computers. Evaluate and recommend software purchases based on organizational needs. Troubleshoot and resolve software application issues on personal computers. Provide support via phone and email for software application inquiries and issues. Guide and assist users in the effective use of personal computers and software applications. Create and prepare presentation materials using various software packages. Assist with the mass duplication of software as necessary. Facilitate data transfer using modern data storage solutions. Develop user documentation for electronic office and administrative software applications. FULL PERFORMANCE, KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS Proficient in the use and operation of personal computers and related peripheral devices. Familiar with current office terminology, procedures, and software applications. Ability to integrate purchased software with existing systems. Competent in operating personal computers and peripherals efficiently. Strong ability to follow both oral and written instructions accurately. Capable of planning and conducting computer training sessions for users. Skilled in instructing others on the use and customization of personal computers and software. Experience in database and software migration to new operating systems. Excellent teamwork and interpersonal skills. MINIMUM QUALIFICATIONS Open Competitive Graduation from a regionally accredited or New York State registered college or university with a Baccalaureate Degree in Computer Science or a closely related field; or Graduation from a regionally accredited or New York State registered college or university with an Associates Degree in Computer Science or a closely related field, and two (2) years of experience, or its part time equivalent in the implementation and upgrading of software using a personal computer or peripheral equipment as a primary job function; or, Four (4) years of work experience, or its part time equivalent, in the implementation and upgrading of software using a personal computer or peripheral equipment as a primary job function; or An equivalent combination of education and experience as described above.

Job Description Helpdesk Support Engineer We are looking to expand our team of superstars. At The Garam Group, we believe happy employees lead to happy clients. This is why our driving principles are to provide a fun and dynamic work environment where customer service is job number one and why we only hire the most talented people in the industry. While we have a wide array of backgrounds and work experience, everyone at The Garam Group shares one common trait - a passion for creating that "WOW!" experience for our clients. If you possess a fierce commitment to customer support and have a work ethic to match, we believe we have an environment in which you will thrive. Become part of a team built on: Integrity - Doing the right thing even when no one is watching. Dedication - Taking ownership and seeing things through to completion. Positive Attitude - Approaching every situation with an optimistic attitude. Team Oriented - Always working together for the betterment of each individual and the organization. Fun - Taking ourselves less seriously and laughing often. Position: As a Helpdesk Engineer you will be a member of a team that fields incoming support requests, manages ticket queues and works with clients over the phone to provide outstanding technical support. Duties: This position will include the following duties at a minimum: Manage tickets using our ticketing system (Autotask) Manage endpoints using AEM (Autotask Endpoint Management) Remote support Monitoring Reporting Backup monitoring Workstation & laptop builds New phone configurations Phone deployment assistance Antivirus system management Behind the scenes work for clients On-site support for large office moves / configurations On call rotation The successful applicant will possess the following skills: A “Customer First” philosophy and mindset. If you don't like serving people and cheerfully solving their problems, this is probably not the job for you. The ability to be punctual. Someone who believes that early is on time and on time is late. The unusual ability to be obsessively detail oriented. The ability to cheerfully take ownership of any problem. The ability to design and execute a plan. The desire to have a professional and polished image. The ability to write and speak clearly and to be able to explain complex topics simply. The discipline to maintain strong documentation. You must: NOT be a job hopper. We are looking to invest in you and have a long term successful relationship for BOTH of us. Have a good reliable vehicle. Compensation is dependent upon experience and is higher than market standards. Certifications are nice but experience reigns supreme. You won't have to leave us to get ahead. Our high performers stick with us and grow with us. We have fun and believe in providing a great work environment for our people. If you don't have much practical experience, if you aren't fun to be around, if you can't stand up to pressure, if you are not looking for a long-term thing, then you probably should not accept an interview. Additional information: Compensation is dependent upon experience and is higher than market standards. Certifications are nice but experience reigns supreme. You won't have to leave us to get ahead. Our high performers stick with us and grow with us. We have fun and believe in providing a great work environment for our people. If you don't have much practical experience, if you aren't fun to be around, if you can't stand up to pressure, if you are not looking for a long-term thing, then you probably should not accept an interview. Requirements Three years of experience working in technical support is preferred, however, if you have the ability, integrity and capacity to join our team we are willing to hire and train you for success. Benefits Employer provides the following benefits Health Insurance Dental Insurance Long-term disability insurance Retirement account

HumanHire is partnering with a fast-growing, medium-sized medical products manufacturer to hire a Technical Support Representative. This is a full-time, in-office role ideal for someone with at least 5 years of customer service experience-especially in technical support or handling product returns. The ideal candidate is upbeat, organized, and thrives in a supportive, people-first environment. Job Responsibilities: • Troubleshoot and resolve technical product issues with customers • Respond to inbound calls and process returns through company software • Follow up to ensure returns are completed accurately and on time • Take full ownership of return processes from start to finish • Maintain a high level of product and technical knowledge • Deliver an exceptional customer experience with a “can-do” attitude Requirements: • Minimum 5 years of customer service experience • Strong communication and follow-up skills • Ability to manage and resolve issues independently • Comfort working in a collaborative, small team setting Preferred Skills: • Experience supporting medical or technical products • Familiarity with CRM or returns processing systems • Prior experience in a manufacturing or healthcare setting

Technical Support Technician Location: 231 Hill Road, Rome, NY 13441 Pay Rate: $24.63/hour to $30.78/hour, actual rates will depend on experience. Who Are We? AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.7 Billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, our employees, and our communities. In 2025, we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 38th nationwide! The Position: AmeriCU Credit Union is in search of a Technical Support Technician who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. As, Technical Support Technician you will act as a central point of contact for all staff regarding questions or problems pertaining to the services delivered from the Member Technology Services Division. Review, analyze, and evaluate information technology systems operations and maintain knowledge of commonly used concepts, practices, and procedures. What You'll Do: As a Technical Support Technician your primary responsibilities will include: Serve as first point of contact with customers to respond to telephone and electronic requests for support as part of the Support Desk; typical issues include password resets, application functionality questions, basic user training, role based access, equipment troubleshooting and processing and/or completing access requests. Provide exemplary customer service while ensuring the on-going maintenance and development of positive customer relationships with team members and end- users. Escalate tickets as necessary while maintaining overall issue ownership. Responsible for multiple applications user account creation, deletion and modification. Escalate any task to the 2nd level with administrative credentials to complete the request as necessary. Enter, monitor and update support desk tickets in the Tracking system to track progress and resolution of customer issues. Ensure that issues are correctly documented in the support desk ticketing system application. Contact vendors directly with performance or outage issues and provide feedback to the vendors during the investigative phase. Relay information back to the appropriate department and document in the Tracking system. Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Competitive rates on our Medical, Dental and Vision plans Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU's High Deductible Health plans Paid Holidays Paid Time off - Vacation, Personal or Sick and Birthday Employee Appreciation Events 401(k) Matching after 1 year of employment Employee Assistance Program Tuition Reimbursement for Full-time employees after 1 year of employment Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees Enhanced Short Term Disability - at no cost to you! Get to know us more by clicking on the links below. See why YOU should choose AmeriCU! ***************************************** ************************************

Job Description Company: Wilkins Recreational Vehicles RV Service Technician - Experienced/Mid-Level Salary Range: $25.00 - $34.00 per hour Weekly bonus of up to $13.00 per hour. Benefits: Medical, Dental, and Vision Insurance with multiple coverage options. 401K with Employer Match Program. Paid time-off & paid sick time. Voluntary Benefit Programs. Employee Referral Program. Employee Discount. RV Borrowing Program. Join a team with a legacy of excellence! Wilkins RV, a family-owned business spanning three generations, is the premier RV dealer in New York, offering top-quality RVs, outstanding customer service, and a passion for adventure. With seven locations throughout New York State, we provide a dynamic and supportive work environment where team members can grow and succeed. If you're looking for a rewarding career in a thriving industry, come be part of a company that values its employees and helps families create lasting memories. Job Responsibilities: Perform all work assigned with speed and quality in accordance with factory and dealership standards. Perform repair and maintenance of customer's and company's products in accordance with time and schedules assigned by Service Manager/Service Advisors. Maintain level of competence on a technical basis; Attend all factory-sponsored training classes, and/or all available service training schools; Attain highest level of certification which can be achieved. Maintain professional relationships with customers, dealership personnel, and vendor representatives. Maintain tools and equipment while following proper safety procedures. Job Requirements: Experience or combination of experience in the following fields: Automotive Repair HVAC Plumbing Refrigeration Electrical Carpentry General maintenance - “Jack of all Trades” is a plus. A New York State inspection license is a plus but not required. Ability to furnish own hand/shop tools. A valid driver's license. We are the #1 RV Dealer in New York! Powered by JazzHR xGXN6G2pid

MINIMUM QUALIFICATIONS Education: High School Diploma or Equivalent. Training and Experience: A minimum of 3 to 5 years of experience with installing and upgrading network infrastructure, software, security patches, and equipment via the use of management tools, i.e., Windows Server Update Services (WSUS), System Center Configuration Manager (SCCM) and Active Directory Users and Computers (ADUC). Must be compliant with Department of Defense (DoD) Directive 8410 “Information Assurance Training (IAT), Certification, and Workforce Management,” Computer Skills: IAT Level II requirements to obtain privileged network access. Security Clearance: Must possess and maintain a Secret security clearance. DUTIES AND RESPONSIBILITIES Full ownership responsibilities of the resolution process from the initial contact with the User to resolution of the Incident, Problem or Service Request. Assume responsibility for Incident, Problem and Service Request resolution regardless of the party performing the work, i.e., if the work is performed by an organization external to the Service Desk (SD), the SD is still responsible for tracking and documenting the resolution process. Support projects associated with making incremental changes to the operational artifacts in response to governance, industry, or customer requirements. Follow-up on resolved tickets to check quality, get user concurrence of ticket closure, and to report customer satisfaction. Work with operational and other teams to ensure final summary, review, analysis, resolution, and lessons learned are documented in Incident Reports for all major incidents and unplanned service outages and submitted in writing to EADS management and the COR no later than seven days of the event or issue. Establish and maintain data in the EADS error tracking database daily; document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future incidents. Engage in 100% of Service Desk calls, Incidents and Services workflows, processes, and queues to immediately identify, prioritize and address performance issues that will impact the delivery of services to Users. Ensure 100% non-IT requests are properly routed to appropriate support organizations. Support projects associated with making changes to the operational artifacts in response to governance, industry, or customer requirements. Provide account sponsorship to initiate new user documentation, training, access, and orientation processes. Review user paperwork to 100% accuracy and submit to EADS CFP for creation within 48 hours of initiation of new user documentation. Provide a full range of hands-on IT-related support functions. Responsible for on-site support of computing devices (desktops, laptops, printers, etc.) and associated software. Configure, install, and troubleshoot approved laptops, desktops, printers, network- connected copiers, scanners, and other office IT equipment. Configure, install, and troubleshoot approved software elements including the operating system (OS). IAW government regulations. Maintain and upgrade software elements, including the OS. IAW government regulations. Troubleshoot software and hardware issues. Troubleshoot configuration problems. Assist users with application usage questions and concerns. Escalate hardware repair/replacement issues to EADS representatives within 12 hours, if applicable. Report to the EADS representative weekly, as specified by the government, on all performance expectations. Provide first-look capability for cryptographic equipment items. Contractor shall be able to perform operator functions on data encryption devices to include several models of KG and KIV units and secure voice systems to include STE, vIPer, DRSN, SVoIP and ECVoIP devices. Perform first-look maintenance activities on information systems. If unable to correct computer or network problems, coordinate with the help desk for further assistance. Support Air Defense System Integrator (ADSI), Joint Range Extension (JRE), Global Command & Control Systems, BCS-F and CBC2 systems and other mission systems as required. Provide user support and first-look capability for the A/V and Secure Video Teleconferencing Capacity (VTC) systems at EADS. Maintain, update, and create draft technical documentation, policies, and procedures for ensuring continuity of knowledge and operations. Capability to interact with Senior Leadership (Colonel/Civilian Equivalent - Lieutenant General) Meet these performance expectations: Route and/or assign trouble tickets within 2 hours the next business day. Complete assigned incident tickets no later than 15 days after creation. Escalate, within 24 hours, all tickets that will breach 15 days from creation. Ensure no more than 15% of all incident tickets in the backlog are more than 30 days old unless coordinated and approved by the Government. Able to resolve 50% of issues during the initial engagement with users. Follow-up with users within 72 hours of issue closure. Perform other incidental or administrative duties as required and assigned. Annual salary range is 58k to 62K starting out. SUPERVISORY/MANAGEMENT RESPONSIBLITY None

Job Description Rome Health is seeking a Help Desk Support Specialist. The hours for this role will be 8:00 a.m. - 4:30 p.m. The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. They may perform system setups for new hires. Maintains parts inventory and logs all service/repair activity. Typically reports to a project leader or supervisor. This role works under the close direction of senior personnel in the functional area. This is an on-site role. EDUCATION,TRAINING,EXPERIENCE,CERTIFICATION AND LICENSURE: May require 0-1 year of general work experience. Technical acumen required. A high school diploma or G.E.D. is required. Associates Degree and certifications is preferred. About Rome Health Rome Health is a non-profit health care system based in Rome, N.Y., providing services to patients throughout Central New York. From primary and specialty care to long-term care, Rome Health delivers quality, compassionate medical care for every stage of life. We are a comprehensive health care system that connects you to the best clinicians and the latest technologies so they are easily accessible to you and your family. Rome Health is an affiliate of St. Joseph's Health and an affiliated clinical site of New York Medical College. The best care out there. Here.

is expected to be fully on-site at our office location in New Berlin, NY. At Preferred, we understand the importance of holistic health. To meet the diverse needs of our employees, we offer a comprehensive set of benefits: Financial * Short-term disability, long-term disability, and life insurance coverage are provided at no cost * Optional benefits include enhanced life insurance and critical illness plans * 401k plan with an employer contribution that you will receive regardless of your own contribution to the plan * A cash-balance pension plan * Student Loan Repayment Assistance * A short-term incentive plan for all employees Social * Generous paid time off, offering of 25 days at hire (prorated based on start date for the first year) * 7 days of paid sick leave * 10 paid company holidays * Personalized paid time off after 3 years! Emotional * Access to 26 sessions with a BetterHelp therapist each year for you and up to 5 dependents, as well as access to all of BetterHelps group and digital resources * Access to Family First, a team of care experts who can provide you and your loved ones 1:1 assistance with a variety of caregiving solutions, from elder care to legal and financial challenges, insurance and Medicare navigation, and more! Physical * Medical, dental, and vision coverage options begin on the first day of employment * Health Savings Accounts (with a generous employer contribution!) YOUR PURPOSE AND FUNCTION IN OUR COMPANY: As a Junior IT Service Desk Technician, you will be the first point of contact for employees seeking technical assistance. You will respond to requests via our ticketing system, email, chat, or phone and help troubleshoot common IT issues related to hardware, software, and user accounts. This is an entry-level role designed for someone starting their career in IT, with opportunities to learn and grow under the guidance of senior technicians. You will work closely with the IT team to log issues, perform basic troubleshooting, and escalate more complex problems to experienced staff. Your role is essential in helping employees stay productive by providing timely and courteous technical support. * Respond to IT support requests submitted through the ticketing system, email, chat, or phone. * Gather basic information from users to understand and document the problem. * Perform initial troubleshooting steps for common hardware and software issues (e.g., password resets, printer problems, application errors). * Escalate complex or unresolved issues to senior IT staff. * Keep accurate records of issues and actions taken in the ticketing system. * Assist with setting up new computers, installing approved software, and configuring user accounts. * Help maintain inventory records for IT equipment and software licenses. * Follow established procedures for routine tasks such as system updates, backups, and equipment deployment. * Learn and follow company IT policies and security best practices. * Participate in training to expand your technical skills and knowledge of company systems. KEY CAPABILITIES FOR SUCCESS: * Basic understanding of computer hardware, operating systems, and common software applications. * Familiarity with Microsoft Windows 10/11 and Microsoft Office 365. * Strong communication and customer service skills. * Willingness to learn and ask questions when unsure. * Ability to follow written instructions and established processes. * Positive attitude and interest in building a career in IT support. QUALIFICATIONS: * High school diploma or equivalent required; coursework or informal experience in IT preferred. * CompTIA A+ certification (or working toward it) preferred. * Any hands-on experience with troubleshooting computers, even in a non-professional setting (school projects, volunteer work, personal builds) is a plus. ABOUT US: As a mutual company, we are independent by nature, so we think about insurance solutions a little differently. Through listening, problem solving, examining your challenges and collaborating on the right solutions for you, Preferred Mutual independent agents provide flexible solutions and adapt to your evolving needs. We do the same for our employees. We are process and domain experts, focused on the solutions that deliver results for our clients and our company. We offer a great work environment, professional development, challenging careers, and competitive compensation. With Preferred, there are no surprises. You can count on us to deliver on our promises and be there when you need us, as your insurance provider and your employer. Preferred Mutual is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. DISCLAIMER: This role (job) description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Preferred Mutual Insurance Company and its employees. The base pay range for this position is $22.50 to $27.00 paid on an hourly basis. The rate offered to any candidate will be reflective of the candidates experience and any relevant education, certification, or qualifications related to their ability to perform the responsibilities of this position as permitted by law.

Full-time Description JOB SUMMARY: Performs daily system monitoring, backup operations, and ongoing performance tuning. Responsible for installing/configuring and maintaining data center servers (physical and virtual), power distribution, environmental systems and for the daily monitoring of this equipment. Maintains user account within active directory and other similar systems. DUTIES & RESPONSIBILITIES: Strong interpersonal and communication skills; capable of writing purchase justifications; making presentations to an internal audience; work effectively in a diverse highly skilled team; and interacting positively with upper management. Independent problem-solving, self-direction. Strong understanding of all aspects of operating system administration; i.e., configuration of email systems, system installation and configuration, printer systems, fundamentals of security, installing third-party software. Solid understanding of operating system and server technologies; understands paging and swapping, inter-process communication, devices and what device drivers do, file system concepts (clustering, logical partitions, metadata). Solid understanding of the configuration of and virtual environments along with how to maintain them using best practices. Solid understanding of networking/distributed computing environment concepts; can configure NFS and NIS, windows server domains; can use nslookup or dig to check information in the DNS; understands basic routing concepts. Strong understanding of active directory (AD), group policies and domain administration. Responsible for maintaining AD add, moves, and changes. Ability to write scripts in some administrative language (i.e. Tk, Perl, VBScript, a shell). Good working knowledge of Aruba, HP, Palo Alto, Fortinet, Dell, Hyperconverge infrastructure such as SCALE, Microsoft Exchange 2013 to 2019, Duo MFA and Sophos. Strong technical aptitude and ability to research & solve complex issues independently. Ability to maintain confidentiality with sensitive customer and internal information. Responsibilities sometimes require working evenings and weekends, sometimes with little advance notice. On-Call responsibilities Other duties as assigned. May be exposed to hazardous drugs. No regular travel required Attends OSHA training upon initial employee orientation and annually completes an OSHA competency. RELATIONSHIP WITH OTHERS: Excellent communication and organization skills. Strong departmental relationships. Requirements EDUCATION/EXPERIENCE/KNOWLEDGE: Bachelor (4-year) degree, with a technical major, such as Engineering or Computer Science required Associates degree with 2 years of additional work experience in a related field or High school with an additional 4 years of work experience in a related field may be substituted for degree requirement. Certifications desired: MCSA, MCTS, MCITP, Cisco Data Center Certification (Unified Computing Design/Support Specialist, Networking Infrastructure Design/Support Specialist, Application Services Design/Support Specialist), RHCT, RHCE, RHCDS, CSA - HP OpenVMS, CSE - HP OpenVMS, IBM Certified System Administrator - AIX, CCA, CCEA, CCIA, Cache' Administrator, Cache” Developer, Oracle Database Administrator (Certified Associate, Certified Professional, Certified Master), SCSAS, SCSA, SCNA, SCSECA, Aruba Networks, HP, Dell SonicWall, Palo Alto, Fortinet, Scale. PHYSICAL REQUIREMENTS: Requires sitting, standing, bending, and reaching. Basic dexterity skills, frequently lift and/or move up to 50lbs, occasionally lift and/or move up to 75lbs, vision abilities required; close vision, distance vision, peripheral vision and depth perception. ON-SITE ONLY Salary Description Based on experience $25.91 - $44.40 per hour

Do you want to work for a World Class Artist Materials Manufacturer? Leave “corporate” behind and unlock your passion for ingenuity in a mission-based, creative culture where doing well and doing good are one and the same. Golden Artist Colors is a world-class art materials manufacturer bridging creative communities and inspiring global change through the arts. We do this by building our world-class brands of professional artist paints and by supporting the arts with partners who share our values and mission. Who are we? Golden Artist Colors is a manufacturer of art materials revered by professional and aspiring artists across the globe. Employee-owned and based in Central NY, the company's mission is to grow a sustainable company dedicated to creating and sharing the most imaginative and innovative tools of color, line, and texture for inspiring those who turn their vision into reality. We prize the opportunity to support community engagement by employing the best employees dedicated to safety, quality, and long-term service. Our portfolio includes the well-established GOLDEN Artist Acrylics brand, which has set the standard for professional quality acrylic paints since 1980. We maintain the Williamsburg Artist Oils brand, which was acquired in 2010. QoR Artist Watercolors were created by GOLDEN in 2014, and most recently PanPastel Artist Pastels and Sofft Tools were acquired by GOLDEN in 2022. Our portfolio also includes Golden Paintworks, a division focused on specialty architectural products. Golden Artist Colors is seeking a: Position Title: IT Administration and Technical Support Supervisor Department: Information Systems Supervisor: Finance Director Location: Onsite in New Berlin, NY Responsibilities: Incumbent will support all IT functions, including, but not limited to: database support, hardware support, general office software support, network infrastructure support, and periodic reporting requirements. The above support includes installations, upgrades, training, and maintenance. Recommend and maintain company policies related to business continuity and cybersecurity. Requirements: Education Required: Bachelor's Degree in Computer Information Systems Experience Desired: How much: 5-7 years Type experience: Experience dealing with a variety of hardware and software systems; server environments; Firewall and other cybersecurity measures; previous supervisory experience. Our extensive benefits package includes: Employee Stock Ownership Plan (ESOP). Medical, Dental, and Vision Insurance 401(k) with Employer match No-cost Life Insurance and Long-Term Disability Benefits Paid Holidays and Time Off Quarterly bonus for the purpose of distributing to employees a share of profits as additional remuneration over and above regular wages or salaries. Wellness Reimbursement Program Continuing Education Reimbursement Child Care Reimbursement Paid Community Service Hours Employee Discount on Product Employee assistance program Referral Bonus program EEO: Golden Artist Colors is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

Rome Health is seeking a Help Desk Support Specialist. The hours for this role will be 8:00 a.m. - 4:30 p.m. The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. They may perform system setups for new hires. Maintains parts inventory and logs all service/repair activity. Typically reports to a project leader or supervisor. This role works under the close direction of senior personnel in the functional area. This is an on-site role. EDUCATION,TRAINING,EXPERIENCE,CERTIFICATION AND LICENSURE: May require 0-1 year of general work experience. Technical acumen required. A high school diploma or G.E.D. is required. Associates Degree and certifications is preferred. About Rome Health Rome Health is a non-profit health care system based in Rome, N.Y., providing services to patients throughout Central New York. From primary and specialty care to long-term care, Rome Health delivers quality, compassionate medical care for every stage of life. We are a comprehensive health care system that connects you to the best clinicians and the latest technologies so they are easily accessible to you and your family. Rome Health is an affiliate of St. Joseph's Health and an affiliated clinical site of New York Medical College. The best care out there. Here.