Computer technician jobs in Cedar Rapids, IA

Pete and Gerry's is dedicated to the humane treatment of animals, sustainability, and the restoration of the small family farm to the American landscape. Our farming model provides opportunities for family farms to remain in business, from the organic grain farmers who supply our feed to the families across the country that produce our eggs. Best of all, it allows us to provide you and your family with safe, wholesome, organic, free range eggs at a fair price. Position Overview: The IT Help Desk Technician is a member of the Information Technology Team that supports all employees in corporate, processing plants and distribution centers. This role is the first point of contact for users needing assistance. The analyst will respond to incidents and requests reported by users and deliver the highest level of customer service. Must possess strong interpersonal attributes, a collaborative mindset, good judgement, clear communication skills and the desire to help others. What You'll Do: Lead by example, tackling new issues that require collaboration with escalation teams Act as a liaison between support tiers and functional groups Train users on technology topics Triage Help Desk Delegate tickets to team members as needed Prioritize the ticket queue to fit business expectations Report on project status to management and/or escalation teams Establish current and new support procedures Investigate issues needing further documentation Create and maintain knowledge articles for use by team members and users Participate in Jira Help Desk implementation and design Provide IT Support to all employees with a Customer Service mindset Document, troubleshoot, and track incidents while ensuring timely resolution or proper routing for escalation Promptly respond to incidents and service requests Various application and domain account Provisioning/De-provisioning Troubleshoot computers, phones, office equipment, and applications to identify and correct malfunctions as well as any other operational difficulties Provide in-house support for IT installation projects Run data or other low voltage cabling Terminate data runs Install end points and other IT equipment Use ladders and man lifts to complete projects. What You'll Bring to the Table: True curiosity, passion and interest in problem solving, incredible customer service and being a part of a team of folks who enjoy working together. Associate or bachelor's degree in information technology, Computer Science, or a related field, or equivalent experience. Proven experience as an IT Support Technician or similar role. Strong understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve basic technical issues. Excellent communication skills and the ability to provide step-by-step technical help, both written and verbal. Certifications such as CompTIA A+, Microsoft Certified IT Professional, or similar is an advantage. Ability to prioritize, manage and meet deadlines. Effectively manage time and operate with sense of urgency. Adjusts quickly to changing priorities and conditions. Cope effectively with complexity and change. Must be willing to travel to other Pete and Gerry's locations Must be able to lift up to 50lbs regularly Must be comfortable with ladders and man lifts Must be comfortable with tight spaces Company Benefits: Medical, dental, and vision insurance Flexible Spending Account Life insurance Disability insurance Maternity and Paternity leave Paid holidays Paid sick time Paid vacation time Tuition reimbursement 401(k) retirement plan with 4% employer match Footwear reimbursement for onsite employees Onsite employees receive free eggs weekly; remote employees receive coupons for free eggs Free breakfast on Mondays for all onsite employees Opportunities for advancement Great company culture Pete and Gerry's Organics is and Equal Opportunity Employer. We celebrate diversity and are committed to continually creating inclusive environments for all of our employees

Additional Information Weekend on-call rotation required. Overtime (OT) may be possible. Metatarsal safety shoes required on Day 1. May involve travel between Waterloo area locations. Job Summary Provide onsite deskside Tier 2 IT support to the Waterloo, IA location, ensuring smooth operation of end-user devices and resolving technical incidents in a timely manner. Key Responsibilities Perform and monitor standard IT processes and operations such as: Imaging computers. Replacing printer toner and parts. Disposing of outdated IT assets. Resolving trouble tickets from ServiceNow queues. Document and distribute information, including: Updating assets in Asset Center. Following knowledge base (KB) articles and unit-specific procedures. Maintain accurate logs, reports, and records: Contact lists, process logs, incident reports, customer updates, inventory, and maintenance records. Recognize and resolve problems within established procedures. Report issues that fall outside documented solutions. Support routine maintenance and inventory management of IT equipment and supplies. Apply technical knowledge to troubleshoot basic end-user issues (hardware, software, and network). Required Skills & Knowledge Basic understanding of computing and networking fundamentals. Proficiency in Microsoft Office, intranet, and internet applications. Awareness of computer security policies and general cybersecurity principles. Strong communication and documentation skills. Preferred Qualifications 1+ year of IT support experience, but recent graduates with strong fundamentals are encouraged to apply. Education Degree in Information Technology or related field - or equivalent relevant experience. High School Diploma or equivalent required.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Job DescriptionDescription: IT Support Analyst BUSINESS UNIT: Shared Services FUNCTION: Internal Technology Group REPORT TO: Director of Technology CLASSIFICATION: Exempt EDUCATION: Bachelors Degree in Information Technology or Relevant Experience EXPERIENCE: 1-3 years of relevant experience Who We Are Looking For CCR Technologies builds and delivers innovative technology solutions and products for partners local and across the globe. We are seeking a proactive and detail-oriented IT Support Analyst to provide first-level technical support to end-users. The ideal candidate will troubleshoot and resolve hardware, software, and network issues, document IT processes, and assist with automation and system improvements. This role requires strong problem-solving skills, excellent communication, and a customer-focused approach. What You'll Accomplish and Experience Provide technical support to end-users via phone, email, and in-person. Troubleshoot and resolve hardware, software, and network issues efficiently. Document troubleshooting steps, IT procedures, and knowledge base articles. Identify repetitive tasks and recommend automation solutions for improved efficiency. Assist in developing and maintaining automation scripts using tools such as Power Automate or PowerShell. Collaborate with IT teams and business units to enhance IT services and workflows. Maintain and monitor IT systems to ensure optimal performance and availability. Support IT projects, software deployments, and system upgrades as needed. Ensure compliance with IT security policies and best practices. Train end-users on IT tools, systems, and security best practices. Stay up to date with emerging technologies and industry trends. Respond to telephone calls, emails and tickets with professionalism and courtesy within established response guidelines. Responsible for entering time and expenses in CCR systems as it occurs and submitting them for approval by the designated deadline. Manage performance to achieve expected results. Exemplify and promote CCR values. Actively demonstrate reliability by maintaining a consistent work schedule. Perform other duties as assigned Desirable Previous Experience Proven experience in a helpdesk or technical support role. Ability to communicate technical information, both verbal and written, to a wide range of end-users and helpdesk technicians Strong knowledge of Windows and Mac operating systems, networking, and common software applications. Experience with scripting languages (e.g., PowerShell, Python) and automation tools (e.g., PowerAutomate). Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Knowledge of administration in Microsoft 365, Active Directory, and Exchange Ability to work independently and as part of a team. Certification in ITIL, CompTIA A+, or similar is a plus. Why CCR CCR is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA. Our achievements include: Top quartile revenue growth for each of the last 5 years as per the worldwide Service Leadership Index precision benchmark. Nationally recognized as “Great Place to Work” - 10 years in a row 10-years consecutively listed on Inc. 5000 - Fastest Growing Privately Owned Companies in America 13x top 100 listing on MSPMentor 501 internationally Nationally awarded Platinum HIRE Vets Medallion 4x TAI IT Service Provider of the Year Learn more about CCR and our values: ************************* CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career. Learn about our culture: ********************************************************** Requirements:

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Base44, a hyper-growth AI startup recently acquired by Wix, is on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, and entrepreneurs. The opportunity is huge, and with your help, our user-driven growth can become unstoppable. Job Description Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. As a Tech Support Specialist, you will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. You'll have a significant impact on our users and the growth of our product. In this role, you will: * Operate with minimal supervision and substantial discretion on matters of significance. * Assist users with product-related issues, offering timely and effective solutions. * Diagnose and resolve technical problems, utilizing your problem-solving skills and technical knowledge. * Go beyond issue resolution: Educate users on effective vibe-coding techniques and guide them toward best-practice build approaches that help them realize their vision. * Proactively communicate technical issues, emerging trends, and potential improvements to the team, and raise concerns and flags as needed. * Work cross-functionally within a cohesive team environment to ensure product success, working closely with Development and Product teams to document issues, test features, and provide regular, actionable feedback. * This role includes occasional evening and weekend work to support incidents, releases, and maintenance windows. Coverage is shared via a rotation, and we provide advance notice whenever possible. This position is a hybrid role and candidates should be prepared to be able to come to our office in Cedar Rapids at least 3 days per week. Qualifications * 2+ years of experience working in Technical Support/Solution topics in a Web environment , owning complex investigations and escalations. * Able to read browser console and network tab for troubleshooting purposes (JavaScript and React etc ). * Strong technical skills, learns fast, embraces unfamiliar tools/docs, and is driven by curiosity about the unknown. * Takes full ownership of initiatives, drives completion in fast-paced settings, and proactively suggests improvements. * Effective and adaptable when things move fast and plans are still evolving. * Excels at synthesizing and explaining complex topics, working well in teams with a strong growth mindset. Bonus points * Bachelor's degree in computer science, information systems, or related field, or equivalent practical experience * Hands-on tinkering with "vibe coding" - side projects or small experiments you can show. * Strong technical writing for specifications, runbooks, and incident reports * Comfortable inspecting network requests and spotting errors in the console. * Experience troubleshooting API connections and integrations or with system reliability engineering. Additional Information We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language, no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it. We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable. We are currently offering a shift of 10am - 7pm, Sunday - Thursday for this role.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective-C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and Jquery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance-driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Provide direct support, consultation, guidance and training to users and identify technical solutions. Support daily operations and assist with technology planning in an effort to maximize user and organizational effectiveness. Note: In-Person Interview Only. No Web-cam, No Exceptions. Health Care Information Systems has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. - 4:00 p.m., Monday through Friday for a 40 hour week. Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled. Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for UI Health Care computer users and machines in a high call volume center. The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential. HDS3 3 to 5 years field experience and preferred education: 4 year college degree in field of specialty or equivalent education and experience combined. Additional Information Thanks and Regards, Ankur Bhatia

The IT Support Specialist is primarily responsible for responding to client inquiries for technical assistance and ensuring courteous, timely and effective resolution of client issues. Problem resolution will involve the use of diagnostic and support request tracking tools, as well as require that the individual give remote support at the desktop and server level, escalating and coordinating support actions with other staff as needed. In addition, the IT Support Specialist is responsible for establishing and building relationships with clients by demonstrating willingness to pursue improved courses of action, delivering products and services that best serve client needs and using client feedback as a basis for improving service. The IT Support Specialist serves as an extension of the local facilities team after normal business hours, ensuring the facility is staffed for emergency response and physical security. Essential Functions: Provide initial analysis and triage for issues reported through phone calls, monitoring alerts from client and internal infrastructure, or service portal to gather all pertinent information, assess urgency, and facilitate resolution Monitor critical infrastructure and security systems supporting the local facility. Escort for Data Center and provide Smart / Remote hands support Respond to requests for technical assistance in person, via phone, and electronically, based on urgency Diagnose, research, and resolve technical hardware, software, application, and performance issues. Escalate as necessary and work with 3rd-party providers when needed. Requirements Qualifications: Associate degree in Computer Science, Information Systems or related field, or equivalent work experience One + year experience in customer service role providing technical support ITIL v3 or v4 Foundation certification or 1 year's work experience in an ITIL environment preferred IT-related certifications preferred (CompTIA A+, Network+, Server+, CCNA or Microsoft) Above average desktop/laptop/network/hardware/software/application troubleshooting skills Microsoft Server Technologies, VMWare Windows Operating Systems, Active Directory, O365 Experience using service management system for issue tracking VOIP, WAN and LAN connectivity/routers experience preferred Compensation: The compensation for this position is $37,595 - 50,470 annually. Final offer amounts are determined by multiple factors including experience and skillsets.

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description Description: Provide direct support, consultation, guidance and training to users and identify technical solutions. Support daily operations and assist with technology planning in an effort to maximize user and organizational effectiveness. Note: In-Person Interview Only. No Web-cam, No Exceptions. Health Care Information Systems has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. - 4:00 p.m., Monday through Friday for a 40 hour week. Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled. Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for UI Health Care computer users and machines in a high call volume center. The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential. HDS3 3 to 5 years field experience and preferred education: 4 year college degree in field of specialty or equivalent education and experience combined. Additional Information All your information will be kept confidential according to EEO guidelines.

The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative, innovative environment where our team members and clients can thrive. We are looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology. This position is 100% onsite, in-office. Responsibilities: * Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals * Manage ticket queue to ensure timely resolution * Provide customer support using remote connection software * Provide thorough documentation on each customer interaction * Prioritize ticketing system flow by following SOPs and KB articles for resolution * Meet or exceed KPI goals * Troubleshooting of the following, though not limited to: * Advanced desktop issues * VPN connectivity * Entry-level server support * Hardware issues * Line of business support Requirements: * IT Fundamentals and A+ certifications, or equivalent professional experience * 1+ year of professional help desk experience * Strong customer service skills * High attention to detail * Ability to follow instructions and policies * Ability to adapt to changing and fast-moving environments * Strong phone skills Benefits: * Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options * Competitive 401(k) participation with up to 4% contribution match * Certification reimbursement to support your continued development * Meaningful opportunities for advancement within a growing organization * A culture built on drive, accountability, collaboration, and excellence Physical Requirements This role primarily involves working in an office environment with regular use of a computer and phone. Candidates should be able to: * Sit or stand for extended periods * Use hands and fingers for typing and computer work The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency. Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth. We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects. We have more than 25 years of staffing industry knowledge and can provide you with superior candidates to match your technical and professional needs. Job Description • Provide hardware/software support services to onsite client including break/fix • Implement virus detection and eradication procedures • Diagnose end-user system failures and implement repair solutions • Diagnose printer and other peripheral devise failures and implement repair solutions • Troubleshoot network devices in order to ensure connectivity from the PC to the Network Qualifications • High school diploma or equivalent required • 2+ years' experience • HP Certification • Proficient in Microsoft Active Directory • Ability to resolve Windows XP and Windows7 Operating System Issues and Errors • Solid foundation of Personal Computer experience • Excellent troubleshooting capability • Ability to work in a team environment as well as independently • Strong sense of customer service • Proven ability to remain flexible in a changing environment • Attendance and schedule adherence are requirements of this position • Ability to walk and bend and perform labor-related duties of connecting computer equipment • Ability lift up to 50 lbs. when moving electronic equipment. All lifts over 50 lbs. require two or more employees to perform the task. • May require additional project-specific training Additional Information

Central Sterilizing Services is seeking a full-time Support Technician III (Central Service Technician III) on 1st shift. This position will be scheduled Monday-Friday. 7:00 AM to 3:30 PM. This position will be located within the Turn Center at the Medical Center University campus in Iowa City. The CSS Support Technician at the TC Processing location oversees all support duties within this smaller satellite facility. This role includes managing bi-weekly disposable supply orders and ensuring all necessary items are stocked and available. The technician is also responsible for coordinating TC Holding for Completion trays, working closely with ISC staff to ensure that trays are completed promptly. In addition, this position requires collaboration with the Support Team to identify and replace missing instruments in trays at the TC location. The technician also serves as a key point of contact for CSS Operations and Nurse Liaisons, helping to troubleshoot and resolve instrument and supply-related issues. They are also responsible for creating instrument equivalencies, building new instruments and products into the tracking system, and completing tray optimization requests to improve efficiency and accuracy in instrument management. To further support department operations, the technician is actively involved in updating TC backup locations, removing unnecessary instruments, and creating space for Clinic instruments that do not currently have assigned locations. Additionally, they act as a resource on the assembly floor, providing support and guidance to staff to ensure proper tray assembly and adherence to quality standards. This role is essential in maintaining workflow efficiency, ensuring accurate instrument tracking, and supporting the overall operations of the TC Processing location. CHARACTERISTIC DUTIES AND RESPONSIBILITIES: May serve as lead technician and provides expertise regarding technical procedures related to the preparation of sterile instruments, supplies and equipment for use in medical and surgical procedures. Identifies operational concerns and takes corrective action. Assigns technical duties to personnel and assumes responsibility for accurately completing shift duties. Assesses and monitors staff competency, provides feedback and support to assist with performance evaluations. Monitors productivity in assigned areas according to established standards and procedures. Insures that Quality Assurance tasks are performed. Performs, or may direct performance of, all aspects of training within their area of responsibility and documents employee training progress in training guides. Decontaminates, disassembles, inspects, cleans, sorts, and reassembles highly complex surgical instrument and implant trays, operates automatic scope washers, sonic washers, and mechanical washer/decontaminators. Performs microbicidal processes, standard/transmission based precautions and engineering and work practice controls. Handles large volumes of complex, high dollar flexible scopes, delicate eye instruments, power equipment and different instrument patterns. Interprets manufacturer specifications for care and handling of instrumentation and determines proper sterilization techniques. Inspects and evaluates instruments for proper function and cleanliness. Confirms all quality assurance mechanisms are in place. Performs, or may direct performance of, all aspects of sterilization, packaging inspection, equipment operation, safety procedures, proper documentation, and prioritization. Sterilizes items per manufacturer's instructions, verifies correct parameters used for all instruments. Assembles, or may direct assembly of, instrument trays in accordance with patient/surgeon procedure specific cards within appropriate time frame and documents missing items. Performs duties in a high stress environment, responds to emergencies and urgent add-on cases. Receives and responds to a high volume of phone calls to provide additional items as needed. Performs, or may direct performance of, inventory management for high volume of supplies and implants.. Monitors the inventory level of instruments and supplies used in the department and obtains replacements when needed. Maintains inventory records and prepare reports, as needed, for assigned areas. Performs biological monitoring of sterilizers to ensure sterilizer efficacy. Conducts challenge tests on sterilization and decontamination equipment. Performs preventative maintenance functions on all equipment, as needed. Recommends measures to improve production/service methods, equipment performance, scheduling, quality control, and suggest changes in working conditions and use of equipment to increase efficiency and safety of the unit. Serves as a hospital wide resource on complex and or technical questions related to sterilization, decontamination, disinfection, and maintenance of sterile supplies. Advises medical staff and others concerning policies pertaining to sterilization and the maintenance of sterile products. Participates in and contributes to department/division/unit committees, meetings and/or projects and in-services. Works with management to plan for future needs of assigned shift, including personnel needs, program development, intradepartmental relationships and instrument/equipment needs. Maintain departmental policies and procedures and established quality improvement, safety and infection control standards. Performs other projects or tasks as assigned. Merit Alpha Matrix | University Human Resources - The University of Iowa MINIMUM ELIGIBILITY REQUIREMENTS: Verified experience with or documented completion of a medical terminology course and High school graduation or equivalent, with courses in the physical and natural sciences and mathematics; and Must possess and maintain certification from the Certification Board for Sterile Processing and Distribution (CBSPD) or the International Association of Health Care Service Material Management (IAHCSMM); and Four years of related experience working in a medical field that includes a sterile processing component, or, Three years of working in sterile processing and one year of experience in a functional supervision role, or; Three years of related experience in a medical field that includes a sterile processing component and one year of college level course work. Position and Application details: In order to be considered for an interview, applicants must upload the following documents and mark them as required to the submission: Resume Job openings are posted for a minimum of 10 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization. Please contact ************************ with any questions. Additional Information Compensation Contact Information

Job Description Come join our team and become a BankIowan! We are currently looking for a Full-Time Client Serving Teller for our Cedar Valley Market. Perform all assigned client service and operational functions as shown on the teller training checklist. Provide competent and courteous service to current and prospective clients. Adhere to BEST. Primary Accountabilities and Responsibilities: (95%) Accountability 1: (60%) Clients Service Greet clients by name in a friendly, courteous and professional manner. Maintain confidentiality of customer and bank information Understand Personal and Business Deposit bank products and services to readily answer basic account questions to assist bank customers. Communicate effectively with clients to identify needs and then utilize skills and tools to refer clients to the appropriate personnel for deposit accounts, loans, investments, insurance and cash management services. Assist clients with digital and e Banking products including telebanking, online banking and mobile banking products Process wires Communicate effectively with colleagues in all departments to collaboratively provide an outstanding client service Solve client complaints to the client's satisfaction within BankIowa's guidelines Process client's transaction requests accurately in compliance with established Best Practices Utilize telephone etiquette techniques to professionally handle clients calls Complete all specific client care duties as detailed on the CST training checklist Respond to customer fraud issues following card procedures and ID Theft procedures May be scheduled at another branch within the market as staffing needs warrant. Accountability 2: (35%) Complete all Operational Duties as listed on the CST training checklist Contribute to maintaining the professional appearance of bank premises and work areas Follow bank policies and procedures for compliance relative to the functions of the position. Employee will also be responsible for completing applicable annual compliance training as required by compliance laws, regulations and bank policy Comprehend and comply with all pertinent Bank Secrecy/OFAC/CIP policies and procedures. Complete annual training. Maintain awareness of customer expected and unexpected transaction habits. Report all anomalies to Bank Secrecy Act Officer Secondary Duties and Responsibilities: (5%) Perform miscellaneous duties as requested by supervisor relating to the bank and its functions. Other duties may be assigned Participate in client functions and community service events as a bank representative Education, Experience, and Other Requirements: High School diploma Must be bondable Physical Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performance of the job will include physical duties commensurate with a general office environment. The employee must occasionally lift and/or move up to ten pounds. This position description describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability. This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

Company Information You Matter to Cambrex. Cambrex is a leading global contract development and manufacturing organization (CDMO) that provides drug substance development and manufacturing across the entire drug lifecycle, as well as comprehensive analytical and IND enabling services. With over 40 years of experience and a team of 2,000 experts servicing global clients from North America and Europe, Cambrex offers a range of specialized drug substance technologies and capabilities, including continuous flow, controlled substances, liquid-phase peptide synthesis, solid-state science, material characterization, and highly potent APIs. Your Work Matters. At Cambrex, we strive to build a culture where all colleagues have the opportunity to: engage in work that matters to our customers and the patients they serve learn new skills and enjoy new experiences in an engaging and safe environment strengthen connections with coworkers and the community We're committed to attracting and nurturing a passionate team of valued professionals in our fast-paced and growing company. We offer a competitive benefits package that includes healthcare, life insurance, planning for retirement, and more! Your Future Matters. Known for our customer-focused scientific and manufacturing excellence, as well as our strong commitment to quality and safety, we offer a range of career and growth opportunities across our global network of locations. Together with our customers, we aim to improve the quality of life for patients around the world. Start a career where You Matter by applying today! Job Overview The IT Temporary - Entry Level Support role is designed for a college student or recent graduate with a solid understanding of computers and an interest in gaining hands-on experience in an IT environment. The successful candidate will assist the IT department with various tasks, including troubleshooting, system maintenance, and user support, contributing to the smooth operation of the company's IT infrastructure. Responsibilities Provide basic technical support to end-users, including troubleshooting hardware and software issues. Assist with the installation, configuration, and maintenance of computer systems and peripherals. Support the IT systems manager in managing and maintaining the company's network and server infrastructure. Perform routine system checks and monitor network activity to ensure optimal performance. Help with the setup and configuration of new hardware and software as needed. Maintain accurate records of IT inventory and assist with asset management. Assist in documenting IT procedures and protocols. Provide support during IT projects, such as system upgrades and migrations. Ensure adherence to IT security policies and procedures. Continuously expand knowledge of IT systems and best practices through learning and development opportunities Qualifications/Skills Solid understanding of computer systems, including hardware, software, and networking fundamentals. Familiarity with operating systems such as Windows and mac OS. Basic troubleshooting skills and a problem-solving mindset. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Good written and verbal communication skills. Willingness to learn and adapt to new technologies and challenges Education, Experience & Licensing Requirements Currently enrolled in or recently graduated from a relevant technical program, such as Information Technology, Computer Science, or a related field. Cambrex is committed to providing a safe and productive work environment. All offers of employment are contingent on the successful completion of a comprehensive pre-employment screen. The pre-employment screen may consist of several components including but not limited to a drug test, criminal record check, identity verification, reference checks, education and employment verification, and may vary based on federal, state, and local laws. Refusal to submit to testing will result in disqualification of further employment consideration. All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Cambrex Corporation is an Equal Opportunity / Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), ancestry, national origin, place of birth, age, marital status, disability/handicap, genetic information, veteran status, or other characteristics protected by federal, state, and/or local law. Currently enrolled in or recently graduated from a relevant technical program, such as Information Technology, Computer Science, or a related field. Provide basic technical support to end-users, including troubleshooting hardware and software issues. Assist with the installation, configuration, and maintenance of computer systems and peripherals. Support the IT systems manager in managing and maintaining the company's network and server infrastructure. Perform routine system checks and monitor network activity to ensure optimal performance. Help with the setup and configuration of new hardware and software as needed. Maintain accurate records of IT inventory and assist with asset management. Assist in documenting IT procedures and protocols. Provide support during IT projects, such as system upgrades and migrations. Ensure adherence to IT security policies and procedures. Continuously expand knowledge of IT systems and best practices through learning and development opportunities

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemes and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description Description: Provide direct support, consultation, guidance and training to users and identify technical solutions. Support daily operations and assist with technology planning in an effort to maximize user and organizational effectiveness. The Client has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. - 4:00 p.m., Monday through Friday for a 40 hour week. Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled. Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for computer users and machines in a high call volume center. The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential. Skill Required Bachelor's degree in Computer Science, MIS, or IT-related field or equivalent combination of education and experience. 6 months to 1 year of work experience in a high volume Help Desk, Call Center, or other Customer Service environment. Experience troubleshooting problems with Windows 7 and Microsoft Office 2010 Suite. Excellent verbal and written communication skills. Strong problem solving skills and the ability to quickly learn new software. Proven ability to work independently with a strong focus on customer service. Working knowledge of computer hardware and peripherals. Qualifications Note: In-Person Interview Only. No Web-cam, No Exceptions. Additional Information Best Regards, Amrit Lal

The 20 is looking for a hard-working After-Hours Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology. Schedule & Location This is a full-time, after-hours position with a set schedule of 5:00 PM 2:00 AM CST. The first portion of the shift (5:00 PM 9:00 PM) will be worked onsite at our Cedar Rapids, IA office, and the second portion (10:00 PM 2:00 AM) will be worked remotely from home. Responsibilities * Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals * Manage ticket queue to ensure timely resolution * Provide customer support using remote connection software * Provide thorough documentation on each customer interaction * Prioritize ticketing system flow by following SOPs and KB articles for resolution * Meet or exceed KPI goals * Troubleshooting of the following, though not limited to: * Advanced desktop issues * VPN connectivity * Entry-level server support * Hardware issues * Line of business support Requirements * IT Fundamentals and A+ certifications, or equivalent professional experience * 1+ year of professional help desk experience * Strong customer service skills * High attention to detail * Ability to follow instructions and policies * Ability to adapt to changing and fast-moving environments * Strong phone skills Benefits: * Medical/Dental/Vision health plans * PTO/Sick/Holiday pay * Dependent Care FSA * Paid Parental Leave * Life Insurance 100% Company Paid * Incredible company culture * Explosive company growth * Company sponsored Team Building Events * State of the art, modern office with amenities: onsite gym, snacks, drinks, and a food hall Physical Demands: The physical demands below describe the essential job functions needed to complete this job. * Consistent hand and finger dexterity necessary to operate computer equipment * Consistently required to sit, stand, walk, talk, hear, and see * Routine use of hands to type * Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch * Occasional need to walk around the office * Consistent vision abilities required; close vision, depth perception, and ability to focus * Occasional need to lift and/or move up to 30 pounds Environmental Conditions: * The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work) * Work is in an open office environment with steady conversation and interruption The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency. Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth. We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects. We have more than 25 years of staffing industry knowledge and can provide you with superior candidates to match your technical and professional needs. Job Description Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network Qualifications High school diploma or equivalent required 2+ years' experience HP Certification Proficient in Microsoft Active Directory Ability to resolve Windows XP and Windows7 Operating System Issues and Errors Solid foundation of Personal Computer experience Excellent troubleshooting capability Ability to work in a team environment as well as independently Strong sense of customer service Proven ability to remain flexible in a changing environment Attendance and schedule adherence are requirements of this position Ability to walk and bend and perform labor-related duties of connecting computer equipment Ability lift up to 50 lbs. when moving electronic equipment. May require additional project-specific training Additional Information