Customer service agent jobs in Athens, GA - 647 jobs
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Customer Care Representative
Planet Pharma 4.1
Customer service agent job in Duluth, GA
Pay Rate: $22/hr.
Retention Bonus: $250 @ 45 days (upon successful completion of new hire training) and $250 @ 90 days (USD)
Contract Duration: 2 years
Schedule & Shift Details
Training: 100% onsite for the first 6 weeks
Post-Training: Hybrid schedule (3 days onsite)
Work Days: Monday - Friday (closed weekends)
Shift Options:
8:00 am - 5:00 pm
8:30 am - 5:30 pm
9:00 am - 6:00 pm
Shift Assignment: Based on performance and attendance during training
Start Date: 02/23 (candidates must be able to start on this date; start date is non-flexible)
Key Responsibilities
As a Customer Care Representative, you will:
Handle a range of complex customer interactions quickly and effectively, including account inquiries, billing/order issues, website navigation, order entry, and complaint resolution.
Document customer queries and monitor each case until resolution.
Serve customers via multiple channels: phone, email, and self-service.
Work within a structured environment while demonstrating flexibility and initiative to meet individual goals.
Meet quality standards in every service interaction to reduce customer effort.
Anticipate customer needs and support upselling/cross-selling of products and services.
Follow up via outbound calls and emails according to standards.
Accommodate special requests and resolve complaints using sound judgment and critical decision-making skills.
Resolve inquiries about marketing programs, product, price, and order status within established procedures.
Maintain understanding of processes, procedures, and support systems.
Document and communicate each interaction effectively across the team.
Collaborate with team members to achieve mutual and independent goals.
Required Skills
Basic job-related knowledge and understanding of department goals/strategies
Strong competence in customerservice platforms and systems
Excellent multi-tasking and customer interaction skills
Adaptability to process and procedure changes
Excellent written and verbal communication
Strong interpersonal skills for collaborative team environments
Proficiency in Microsoft Office, call center, and custom software programs
Key Attributes
Initiative & Resilience: Takes ownership and adapts to challenges
Prioritization & Organization: Strong time management, handles multiple tasks effectively
Problem-Solving & Critical Thinking: Develops solutions and makes sound decisions
Technical Aptitude: Comfortable learning new technologies
CustomerService Orientation: Committed to exceptional service
Innovation & Agility: Open to change, able to pivot quickly
Attention to Detail: Ensures accuracy and quality
Self-Starter: Proactive in driving results and collaborating
Research Skills: Gathers and analyzes information for decisions
Additional Experience: Animal/veterinary experience, Salesforce/SAP proficiency is a plus
Customer Experience Focus
Ability to comprehend complex and technical information
Education Requirements
Preferred: Bachelor's degree from an accredited institution
Required: High school diploma
Note: All candidates will undergo a phone screen. Follow all company and department policies, including working a bi-annual shift as assigned from the scheduled shift times. Performance metrics will be evaluated regularly.
$22 hourly 1d ago
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Customer Service Associate
Ashworth Golf 3.9
Customer service agent job in Conyers, GA
As a CustomerService Associate, you will lead the effort to deliver a world-class experience for our customers. For Ashworth, that means owning all of the operational aspects of delivering high quality custom embellished products accurately, on time and complete, minimizing friction points for both the sales representatives and especially the customer.
You will work closely with CustomerService, Sales and Graphic Design to ensure all orders are production ready to meet customer expectations and delivery deadlines. You love being in the trenches and working directly with the customer and Ashworth Team members to solve problems and deliver results. You bring a natural curiosity to work every day to ask the right questions to build better processes and procedures that will drive better results.
Your energy and enthusiasm are contagious and help bring the best out of the people around you. Your organizational and analytical skills enable you to effectively manage our embellished order pool and be a natural problem solver. You are collaborative and have impeccable follow through and attention to detail.
Role and Responsibilities:
Work closely with Sales and CustomerService to ensure detailed and accurate embellished orders are being entered into RepSpark and flowing to NetSuite.
Own the company embellished order pool and work to ensure all embellished orders are production ready in a timely fashion to allow the operation to begin production:
1- Identify and chase artwork needing approval
2- Order approved Heat Transfers and Appliques required to fulfill orders
3- Work closely with 3rd party embroidery partners to manage workflow, priorities and quality execution, including coloring of embroidered orders
4- Work closely with the Operations team to manage workflow, priorities and quality execution of Heat Press orders
Communicate proactively with customerservice and sales representatives when problems arise and bring solutions to the table
Leverage NetSuite reporting and available Business Intelligence tools to monitor, measure, track and report on all embellished orders.
Qualifications:
BA/BS degree preferred.
Minimum of 3 years of relevant work experience; experience with Embellishment Services is highly desirable.
Possesses mid-level Microsoft Office skills (Word, Excel, PowerPoint)
Experience working within Enterprise Systems, WMS and Business Intelligence / Business Analytics solutions. NetSuite experience is preferred but not required.
Skills:
Enthusiasm and commitment to deliver high quality embellished products
Strong verbal, written and interpersonal skills
Exceptional listening skills
Ability to organize and prioritize work and meet deadlines
Proactive/Problem solving mindset
Effective team player who collaborates with others and shares ideas
Demonstrate high standards of ethical conduct
$24k-30k yearly est. 5d ago
Call Center Representative
Lap of Love 4.0
Customer service agent job in Athens, GA
Join Lap of Love as a Call Center Representative and Love What You Do!
Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customerservice skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you'll become part of a diverse and dynamic team that provides compassionate conversations and customerservice to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.
Essential Functions & Responsibilities:
Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
Provide customerservice by engaging in positive interactions with pet families
Answer a high volume of customerservice calls in a work from home/ remote environment
Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
Gather and accurately document the pet's medical information and schedule appointments in an effective manner
Meet all productivity, quality, and performance standards
Go above and beyond to provide stellar customerservice to pet families and our veterinarians
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
Other duties may be assigned to the employee to ensure the highest standard of customerservice
Requirements
Experience working in high call volume, customerservice, or call center environments
A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported.
Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
Previous experience in a work-from-home environment or working with minimal peer interactions
High attention to detail and ability to adapt to new processes
Expected to be present for work, on time, every day for the entire duration of their shift
Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.
Physical Job Requirements:
Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
Ability to lift up to 15 pounds
Schedule
Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year
Schedule includes nights/weekends/holidays
Must attend mandatory 4-week intensive training program at the beginning of employment
Benefits
Medical Insurance Plans with 100% employee funded HSA option available
Dental and Vision Insurance Plans
Company Funded Wellness Resources (Mental, Financial, and Physical)
Life Insurance (Basic, Voluntary, and AD&D)
Long Term and Short Term Disability Insurance
Retirement Plan (Traditional 401k with 3% match & Roth 401k)
Generous Paid Time Off
Generous Paid Parental Leave
Bereavement Leave
Training & Development
Pet Insurance
Remote Work From Home
Compensation
This position is hourly non-exempt and is eligible for overtime
Hourly pay starts at $16.00 per hour
$16 hourly Auto-Apply 6d ago
Owners Rep - Data Center Scheduler
Pkaza
Customer service agent job in Buckhead, GA
Job Description
Senior Scheduler - Mission Critical / Data Center - Buckhead, GA This opportunity is with a leading provider of mission-critical data center solutions acting as an Owner's Representative for Design/Build Oversight of DC Colocation and Hyperscale projects. This firm delivers custom-fit life cycle services that support the operational needs of enterprise, colocation, and hyperscale data center clients nationwide. This career-growth-minded opportunity offers exciting projects incorporating cutting-edge technology and innovation, competitive salaries, and top-tier benefits.
We are seeking a Senior Scheduler to support scheduling and planning efforts for mission-critical data center construction projects. The ideal candidate will have deep expertise in project scheduling, cross-functional coordination, and the ability to manage complex, phased construction timelines. This individual will lead scheduling strategy, mentor a team of consultants, and play a key role in integrating design, procurement, and commissioning schedules into an actionable execution plan. Strong communication, technical proficiency, and a strategic mindset are key to success in this role.
Responsibilities:
Create detailed project schedules during planning and design phases, including milestones, permitting, long-lead procurement, and phased delivery timelines
Develop and maintain baseline schedules that align with project delivery strategy, including fast-track and parallel commissioning models
Perform risk assessments and “what-if” scenario analysis to identify schedule threats and define mitigation strategies
Lead and mentor a team of remote consultants, supporting their development and optimizing workload
Collaborate with design, procurement, and cost teams to ensure accurate timeline integration and resource alignment
Maintain live project schedules throughout execution, tracking progress, changes, and critical path activities
Manage commissioning timelines across multiple systems including mechanical, electrical, and IT system turnovers
Leverage scheduling tools such as MS Project and Procore to drive real-time project visibility and performance
Conduct critical path analysis, schedule reviews, and coordination meetings with project teams and stakeholders
Facilitate client meetings, Quarterly Business Reviews, and alignment sessions to communicate scheduling progress and adjust project priorities
Qualifications:
5-10+ years of experience in data center construction scheduling or project management
Advanced proficiency in scheduling software - MS Project required; P6 experience a plus
Experience with phased delivery models and early equipment procurement in mission-critical environments
Strong understanding of how scheduling interfaces with cost, procurement, risk, and change management
Experience developing integrated schedules across multiple trades and cross-functional stakeholders
Ability to lead schedule review meetings, recovery planning workshops, and commissioning coordination
Hands-on field construction experience and understanding of jobsite dynamics
Excellent communication, documentation, and presentation skills
Ability to work independently and manage multiple priorities in a fast-paced environment
Previous experience in the data center / mission-critical industry is required
Previous experience in the Military / Military veterans in all branches that have experience with Electrical / Mechanical is a huge plus (Navy Nukes - EMN, ETN, MMNs, Seabees; Army - Power Generation, Corps of Engineers; Air Force - Power Production; Generator Techs; Maritime, Coast Guard, Army National Guard, etc.)
Submittal Instructions:
Please apply directly by clicking the link below, alternatively you can forward your resume directly to: **************************************
After applying, if you have further questions, you may call ************ and ask for Iggy. You can also submit via our career portal and take a look at other Critical Facility openings we are working on at, ***************************
If this job is not for you, feel free to forward this along. WE PAY FOR REFERRALS!!
Company offers competitive salaries and benefits package including medical insurance, a 401(k) plan
EOE/AA Employer M/F/D/V
Pkaza LLC is a third-party employment firm. All fees assessed by Pkaza LLC will be paid by our employer that we represent and not by the candidate
$23k-31k yearly est. Easy Apply 24d ago
Outbound Call Center Agent - Landmark Automotive Dealership Group
Landmark Automotive Group 3.4
Customer service agent job in Bogart, GA
📞 NOW HIRING: OUTBOUND CALL CENTER AGENT - LANDMARK AUTOMOTIVE DEALERSHIP GROUP 📞
JOIN THE WINNING LANDMARK TEAM TODAY-LOCAL FAMILY OWNED AND OPERATED FOR OVER 40 YEARS WITH OVER 150,000 SATISFIED CUSTOMERS- FURTHER YOUR CAREER !
FULL TIME POSITION WITH FULL COMPANY BENEFITS
Schedule: 5 DAY WORK WEEK
About the Role
We are looking for a friendly, professional, and highly self-motivated Outbound Call Center Agent to join our dealership customer care team. In this role, you'll be making effective outbound calls in huge numbers to potential sales customers to schedule appointments, answering questions, and ensuring every caller receives an exceptional experience.
Key Responsibilities
Make outbound calls in volume to sales leads and successfully create appointments that show.
Follow up with past customers and internet inquiries
Update customer information in our CRM system
Follow up with past customers and internet inquiries
Meet daily/weekly call and appointment goals
Provide exceptional service that reflects the dealership's values
Confirming appointments and following up on missed appointments
Qualifications and Requirements
Excellent communication and customerservice skills
Strong phone etiquette and a positive attitude
Ability to multitask and work in a fast-paced environment
Meet daily/weekly call and appointment goals
Prior call center experience with a proven track record is required
What We Offer
Competitive pay with performance bonuses
Opportunities for growth within the dealership
Paid training
Supportive team environment
Full Company benefits-Major medical, health, dental, vision and matching 401k plan
JOIN THE WINNING LANDMARK TEAM TODAY AND FURTHER YOUR CAREER !
$24k-30k yearly est. 49d ago
Sales Call Center Agent (Cold Calling - Senior Market)
Belle 3.9
Customer service agent job in Athens, GA
Job Description
Belle is a fast-growing engagement company revolutionizing home healthcare - and it all starts with the feet. 70%+ of U.S. seniors are polychronic, significantly increasing their risk of serious foot issues like infections, ulcers, and even amputations, driving more than $38B in annual preventable medical spend.
Belle's solution is centered on in-home care management for at-risk, polychronic seniors. We train and manage a specialized network of nail technicians and community health workers, or “Belle Technicians,” who continuously assess a member's health status, collect data and vitals, provide foot screenings/care, and engage members in achieving their health goals. We detect health risks early and our clinical team helps members obtain the care they need, preventing serious health complications and improving outcomes.
Our mission is simple yet profound: Bring Joy to Healthcare. If you're passionate about improving healthcare for polychronic seniors and making a real impact, we'd love for you to join us!
About this Role
Belle is looking for a Sales Call Center Agent in Georgia to join our team and play a key role in expanding our reach. In this role, you will make outbound cold calls to seniors, introducing them to Belle's in-home healthcare services, specifically lower extremity health assessments and chronic care solutions. Your goal is to schedule in-home visits for our technicians, helping seniors stay mobile and healthy.
Key Responsibilities
Make outbound cold calls from a provided lead list, introducing them to Belle's services.
Educate seniors about the importance of lower extremity health and chronic care management.
Build rapport and trust with potential clients through clear, compassionate communication.
Schedule in-home health assessments for seniors with Belle's trained technicians.
Overcome objections and address concerns using Belle's proven sales script and training.
Meet and exceed daily, weekly, and monthly appointment-setting goals.
Accurately document calls and update CRM records with customer interactions.
Experience, Skills, & Personality
Previous experience in sales, telemarketing, healthcare, or senior services preferred.
Strong verbal skills with the ability to engage and educate seniors.
Positive attitude, persistence, and the ability to handle objections effectively.
Comfortable using CRM systems and call center software.
Bilingual (Preferred): Spanish or other language skills are a plus.
Benefits
Competitive base salary + uncapped commission.
Paid training with a structured sales script and coaching to ensure success.
Career growth opportunities with strong performance.
Flexible, remote work environment.
Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
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$18k-27k yearly est. 3d ago
Customer Service Professional
Square Communications 4.2
Customer service agent job in Lawrenceville, GA
Title: Customer Support Professional "CSP" Functions: CustomerService Professional answers customer questions and resolves issues over the telephone for Fortune 500 and mid-level companies. Restricted States: California, Connecticut, Massachusetts, Maryland, Oregon, Wisconsin and New York (Due to strict work from home regulations we don't do business in these States)
Responsibilities:
Must be available to take calls, be productive, and engage in positive interactions, effectively meet the needs of the Customer while reinforcing trust and taking into consideration the Customer's time and availability.
Will create customer loyalty by serving as a brand spokesperson while demonstrating a variety of selling techniques resulting in sales of our products and services.
Will identify our customers' needs by asking clarifying questions to effectively promote clients' products and services, and articulate the features and benefits in a competitive manner through successful negotiations.
Take action to proactively learn new information, report Customers ' impacting concerns. Think outside the box on Customer resolutions and share best practices with others.
Benefits:
Monthly bonuses.
Choose your own schedule. (15 Hours Minimum Per Week)
Work part-time or full-time.
Work remotely
No cold calling. All inbound and outbound calls
We fully train and support.
Requirements:
Experience with computers, keyboarding is required.
Demonstrated excellent verbal and written communication skills along with basic practical math, reading and comprehension abilities.
Ability to work a minimum of 15 hours a week
Hardwired Internet & USB headset.
Compensation:
Hourly: $9.50 - $15.00 (Pay Is Based On Placement.)
Alpharetta, Georgia 30009
$9.5-15 hourly Auto-Apply 60d+ ago
Service Professional
Pestban
Customer service agent job in Suwanee, GA
v
Pest Control Service Professional
Looking for a place to GROW?
Anticimex GA Family of Brands has been providing integrated pest management services throughout Georgia and the Carolinas for over 45 years! Our commitment is to ensure the health and safety of our team members, customers, and the environment through industry leading, sustainable, integrated pest management solutions.
We are passionate about service. We are experts in our industry. We build lifelong careers. We seek out service-minded individuals who want to be the best of the best and desire a career, not just a job. We pledge to assist your development by offering continued opportunities in a safety-first environment. We are dedicated to growth, and if you are too, let's take this journey together!!
#oneteamonegoal #OTOG
What You'll Get... We want to help our employees build a great career and a great future. At Anticimex Inc, you'll have access to these great benefits!
Health and Well-being:
Cigna medical, dental, and vision insurance options
Prescription drug program
Flexible Spending Accounts (FSA) for medical and childcare expenses
Health Savings Plans (HSA) available with qualified plans
Financial Security:
Competitive hourly compensation
401(k) Savings Plans
Life insurance and short-term disability 100% company paid (with options to buy up)
Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options
Work/Life Balance:
Full time, year-round employment
Paid training
A take home company vehicle for field positions with a gas card
Paid time off
A peer-to-peer employee recognition program
Opportunities for advancement
What You'll Do... As a Pest Control Technician, you'll spend your day helping other people in the community by solving their pest issues and building long-term relationships via honesty, empathy, and outstanding customerservice. You'll spend your day traveling to appointments and meeting with customers to assess pest problems in and around their homes and workplaces and executing specialized treatment plans. You will look to solve existing pest problems and recommend corrective actions to prevent issues.
Who You Are... What does it take to be a successful technician at Anticimex Inc? For starters, you'll be enthusiastic and dedicated with an eye for detail and a love of customerservice. You'll also have...
The ability to safely move about customer locations, ascend/descend stairs and ladders to service out of the way areas, and position yourself to conduct service under/around furniture, equipment, and tight spaces
The ability to safely move items and equipment weighing up to 50 pounds
The ability to work outdoors in all regular seasonal weather conditions
Technical proficiency with computers, smart phones, etc.
A valid driver's license with an acceptable driving record
The ability to read, write, speak, and comprehend English
Good oral and written communication
Solid attention to detail
Legal eligibility to work in the U.S.
Availability to work a flexible schedule (Monday - Friday, with the occasional Saturday between the hours of 8:00 a.m. and 5:00 p.m.)
High school degree or equivalent
Who We Are... Anticimex is a global pest control organization with a mission of being the global leader in modern pest management. Our company culture embraces communication and teamwork, dependability, innovation, growth, technology, and integrity.
Our Hiring Process... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:
Application submission
Short phone interview
Interview in person
Offer call
Criminal background check, MVR & drug screening
Official start date confirmed
Welcome!
EOE/M/F/Vet/Disabled
Anticimex Inc is a Drug-Free Workplace
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Weekend availability
License/Certification:
Driver's License (Required)
Work Location: In person
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
$17 hourly Auto-Apply 60d+ ago
Customer Service Advisor - Cumming
Piedmont Lube Centers LLC
Customer service agent job in Cumming, GA
Job DescriptionSalary:
Up to $16/hour
Full-Time | Entry-Level
CustomerService Advisors: This role is perfect for an entry level lube technician who excels in customer interaction and is ready to take the next step forward. The CustomerService Advisor is responsible for guiding vehicles into the bays; checking lights and wiper blades; checking and adjusting tire pressure, and entering vehicle information into the POS system.
.
What Youll Do:
Greet customers in a friendly, professional manner
Perform service reviews and clearly explain recommended maintenance
Accurately enter service information and process transactions using the POS system
Conduct vehicle inspections, including fluids, filters, wiper blades, tires, belts, and hoses
Assist in performing oil changes and other routine preventive maintenance
Recommend additional services based on inspection findings and vehicle needs
Support opening and closing duties as assigned
Maintain a clean, safe, and organized service area
Adhere to all safety procedures, company policies, and industry standards
Assist in training and mentoring team members as needed
Requirements:
Strong communication and interpersonal skills
Friendly, high-energy, and team-oriented
Weekend availability required
Sales experience or aptitude preferred
Valid drivers license and reliable transportation
Emissions certification and/or general auto repair experience is a plus
Must be able to lift up to 50lbs and work in varying temperatures and noise levels
What We Offer
Guaranteed Weekly Base Pay
Medical, Dental, and Vision Insurance Options
401(k) Retirement Plan with Company Match
Paid Vacation and Holidays
Uniforms Provided
Paid On-the-Job Training
Team Environment with Long-Term Career Growth Potential
$16 hourly 4d ago
Customer Service Advisor - Cumming
Valvoline Express Care
Customer service agent job in Cumming, GA
Up to $16/hour
Full-Time | Entry-Level
CustomerService Advisors: This role is perfect for an entry level lube technician who excels in customer interaction and is ready to take the next step forward. The CustomerService Advisor is responsible for guiding vehicles into the bays; checking lights and wiper blades; checking and adjusting tire pressure, and entering vehicle information into the POS system.
.
What You'll Do:
Greet customers in a friendly, professional manner
Perform service reviews and clearly explain recommended maintenance
Accurately enter service information and process transactions using the POS system
Conduct vehicle inspections, including fluids, filters, wiper blades, tires, belts, and hoses
Assist in performing oil changes and other routine preventive maintenance
Recommend additional services based on inspection findings and vehicle needs
Support opening and closing duties as assigned
Maintain a clean, safe, and organized service area
Adhere to all safety procedures, company policies, and industry standards
Assist in training and mentoring team members as needed
Requirements:
Strong communication and interpersonal skills
Friendly, high-energy, and team-oriented
Weekend availability required
Sales experience or aptitude preferred
Valid driver's license and reliable transportation
Emissions certification and/or general auto repair experience is a plus
Must be able to lift up to 50lbs and work in varying temperatures and noise levels
What We Offer
Guaranteed Weekly Base Pay
Medical, Dental, and Vision Insurance Options
401(k) Retirement Plan with Company Match
Paid Vacation and Holidays
Uniforms Provided
Paid On-the-Job Training
Team Environment with Long-Term Career Growth Potential
$16 hourly 60d+ ago
Call Center Representative
Payentry
Customer service agent job in Norcross, GA
Corporate Payroll Services is actively seeking outbound call center reps for our call center in Peachtree Corners, GA. This position schedules sales appointments for our sales teams by cold calling businesses and business owners.
Rewards and perks include:
● Signing bonus of $100 after 60 days of work
● Commissions for scheduling appointments on top of your hourly base pay
● Commissions for sales resulting from scheduled appointments on top of your hourly base pay
● Monthly sales contests with cash prizes
● Annual discretionary bonus
● Digital wheel games and sales games with weekly cash prizes
● Company sponsored weekly lunch, typically on Fridays
● Scheduled shift: Monday through Friday - no weekends
Essential Duties:
● Calling businesses to schedule appointments for our Sales Reps to meet with the business owners/decision makers to market our services
● Communicating our payroll, HR, and payroll tax services to business owners on the phone
● Scheduling virtual, in person and phone meetings between business owners and sales team members
● Outbound cold calling approximately 200 numbers daily in the call center from the call list
● Other duties as needed
Compensation: $20-24 / hr. earned on average by team members in position less than one year (includes $17 / hr. base pay + significant incentive compensation based on performance).
Average total compensation: $35,000 for first year team members, $40,000 for team members in position over one year; over $50,000+ for top performing team members
Schedule: Monday-Friday 9:00 A.M to 5:00 P.M, initially fully on-site with the opportunity for a hybrid model based on performance
**Commute to Peachtree Corners, GA is required initially before any remote opportunities are offered
**Prior collections and call center experience a plus
Benefits: Corporate Payroll Services offers a benefits package that includes Medical, Dental, Vision, Life and LTD coverage as well as a 401(k) plan.
Corporate Payroll Services also offers a wealth of emotional well-being resources through the benefits package to provide support for employees wanting to develop resilience, reduce stress, manage anxiety, or practice mindfulness. The benefits plan includes access to employee assistance programs for employees and household members to find support for life's big and small challenges.
Experience Required: 1+ years in call center, sales, or collections.
Employee Review: Sales Representative (Current Employee)
"This job pays very well. If you put in the work you will do very well. Great place to work."
Qualifications:
● Strong customerservice or sales background
● Experience in outbound calling and warm calling techniques
● Prior experience in B2B sales and telemarketing would be beneficial
● Good conversation and people skills essential
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Paid time off
Paid training
Vision insurance
Shift:
8 hour shift
Day shift
Morning shift
No nights
Supplemental Pay:
Bonus opportunities
Commission pay
Signing bonus
Corporate Payroll Services is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, sexual orientation, veteran status or any other status protected by federal, state or other applicable laws.
Reasonable accommodations request to apply or participate in the interview process may be submitted to ********************
Payentry is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
$20-24 hourly 15d ago
Automotive Customer Service Advisor - 2121
Tupeloms
Customer service agent job in Stone Mountain, GA
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customerservice skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring CustomerService Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customerservice/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The CustomerService Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customerservice or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customerservice and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Bilingual preferred
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$25k-32k yearly est. 2h ago
Call Center Representative
Eyesouth Partners
Customer service agent job in Lawrenceville, GA
Headquartered in Atlanta, GA, EyeSouth Partners is an eye care physician services organization committed to partnering with leading physicians to build a premier network of eye care services in throughout the Southeast. EyeSouth's partner practices' clinical mission is to provide high quality medical and surgical specialty eye care. EyeSouth supports its affiliated practices and physician partners with capital, administrative resources, operating expertise, and strategic guidance with an absolute focus on clinical quality and a patient-first culture.
EyeSouth's affiliate network consists of over 40 practices with 300+ doctors providing medical and surgical eye care services at over 175 clinic locations and 20+ ambulatory surgery centers throughout Georgia, Texas, Louisiana, Florida, Tennessee, Ohio, Kentucky, Alabama, Illinois, Pennsylvania, New York, North Carolina, and South Carolina.
Position Summary
As a Corporate Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customerservice.
Responsibilities
Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner.
Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties.
Verify patient information and obtain necessary medical information to create a comprehensive medical advisory.
Update electronic health records (EHR) accurately and efficiently.
Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients.
Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements.
Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction.
Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination.
Maintain cohesive physician schedules for affiliated practices and locations.
Document call interactions and relevant patient information accurately in the call center software system.
Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations.
Participate in ongoing training to stay updated on medical procedures, policies, and call center software.
Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores.
Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude.
Accurately and efficiently process and transfer calls as needed using a multi-line phone system
Qualifications
High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus.
Previous experience in a call center, customerservice, or healthcare setting is advantageous.
Previous ophthalmology experience a plus.
Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly.
Empathy, compassion, and a customer-focused mindset when dealing with patients.
Familiarity with medical terminology, healthcare procedures, and insurance concepts.
Proficiency in using call center software, databases, and electronic health records (EHR) systems.
Excellent multitasking skills and the ability to work under pressure.
Strong problem-solving abilities to address patient inquiries effectively.
Ability to maintain professionalism and composure during stressful situations.
Understanding of HIPAA regulations and patient confidentiality.
Positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment.
Company Benefits
We offer a competitive benefits package to our employees:
Medical
Dental
Vision
401k w/ Match
HSA/FSA
Telemedicine
Generous PTO Package
We also offer the following benefits for FREE:
Employee Discounts and Perks
Employee Assistance Program
Group Life/AD&D
Short Term Disability Insurance
Long Term Disability Insurance
EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$23k-31k yearly est. Auto-Apply 1d ago
Call Center Representative
Carshop
Customer service agent job in Duluth, GA
BMW of Gwinnett Place, a Penske Automotive Group dealership, is looking for motivated individuals to join our Business Development Center and help deliver extraordinary customer experiences.
JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals with that same passion to join our team.
Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Business Development Center (BDC) Appointment Coordinator, you will promptly, professionally, and courteously assist our customers in a call center environment communicating with customers via text, e-mail, or social media as assigned.
WHAT WE HAVE TO OFFER
Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
Proudly named to Glassdoor's Best Places to Work.
Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
Values-driven culture built on integrity, professionalism, excellence, and teamwork.
WHAT WE ARE LOOKING FOR
Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
Excellent communication, interpersonal, and organizational skills.
Strong work ethic with the ability to work in a fast-paced, results-driven environment.
Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.
WHAT YOU CAN BRING TO THE TABLE
Commitment: Ensure our customers have a world-class experience at every step along their ownership journey.
Excellence: Provide an unparalleled level of expertise to support customer's overall experience.
Technical Expertise: Understand and use MS Office Suite, CRM, and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.
APPLY WITH US!
If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!
Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.
$23k-31k yearly est. 2h ago
Call Center Agent
Beaver Toyota of Cumming
Customer service agent job in Cumming, GA
Job Description
Call Center Representative - Appointment Coordinator (Beaver Toyota & Beaver Mazda)
Cumming, GA
|
Full-Time
|
Commission + Base Pay
|
Automotive Industry
Unleash Your Potential. Drive Your Own Success.
Beaver Toyota of Cumming and Beaver Mazda are looking for motivated, positive, and energetic individuals to join our fast-paced Client Care Center (CCC)! As a Call Center Representative, you'll be the voice of two of the most recognized and trusted automotive dealerships in Georgia.
What You'll Do:
This isn't just a “call center job” - this is a performance-driven role where your hustle and consistency
directly
impact your paycheck.
Handle inbound and outbound calls from new and returning customers
Set service and sales appointments for both Beaver Toyota and Beaver Mazda
Provide exceptional customerservice, ensuring every caller has a “wow” experience
Follow up with leads, vehicle or servicing inquiries, and missed appointments
Collaborate closely with sales and service teams to keep the schedule full and customers happy
Track activity, appointments, and follow-up to maximize commission
You'll Thrive Here If You:
Love connecting with people and have a friendly, professional phone voice
Are a self-starter who thrives in a fast-paced environment
Want to control your income based on performance
Enjoy working with a fun, supportive, and driven team
Are coachable and ready to learn
What's In It for You:
Competitive base pay + commission
Monthly performance bonuses
Full benefits package (medical, dental, 401(k), paid time off
Ongoing training and mentorship
e. Access to full gym and a personal trainer 3 days per week
f. Restaurant on campus
g. Salon on campus - with employee discounts
h. A positive, empowering culture at a company that actually
cares
about its people
i. The chance to represent two respected brands: Beaver Toyota & Beaver Mazda
Requirements:
Call center or customerservice experience is a plus (but not required)
Strong verbal and written communication skills
Ability to multi-task, stay organized, and work independently
Must be available for some evenings and weekends
Ready to Join the Beaver Team?
If you're ready to build a career - not just a job - apply now. Let's grow together.
Apply today and start earning what you're worth.
$22k-31k yearly est. 23d ago
Call Center Agent
Beaver Auto Group
Customer service agent job in Cumming, GA
Call Center Representative - Appointment Coordinator (Beaver Toyota & Beaver Mazda)
Cumming, GA
|
Full-Time
|
Commission + Base Pay
|
Automotive Industry
Unleash Your Potential. Drive Your Own Success.
Beaver Toyota of Cumming and Beaver Mazda are looking for motivated, positive, and energetic individuals to join our fast-paced Client Care Center (CCC)! As a Call Center Representative, you'll be the voice of two of the most recognized and trusted automotive dealerships in Georgia.
What You'll Do:
This isn't just a “call center job” - this is a performance-driven role where your hustle and consistency
directly
impact your paycheck.
Handle inbound and outbound calls from new and returning customers
Set service and sales appointments for both Beaver Toyota and Beaver Mazda
Provide exceptional customerservice, ensuring every caller has a “wow” experience
Follow up with leads, vehicle or servicing inquiries, and missed appointments
Collaborate closely with sales and service teams to keep the schedule full and customers happy
Track activity, appointments, and follow-up to maximize commission
You'll Thrive Here If You:
Love connecting with people and have a friendly, professional phone voice
Are a self-starter who thrives in a fast-paced environment
Want to control your income based on performance
Enjoy working with a fun, supportive, and driven team
Are coachable and ready to learn
What's In It for You:
Competitive base pay + commission
Monthly performance bonuses
Full benefits package (medical, dental, 401(k), paid time off
Ongoing training and mentorship
e. Access to full gym and a personal trainer 3 days per week
f. Restaurant on campus
g. Salon on campus - with employee discounts
h. A positive, empowering culture at a company that actually
cares
about its people
i. The chance to represent two respected brands: Beaver Toyota & Beaver Mazda
Requirements:
Call center or customerservice experience is a plus (but not required)
Strong verbal and written communication skills
Ability to multi-task, stay organized, and work independently
Must be available for some evenings and weekends
Ready to Join the Beaver Team?
If you're ready to build a career - not just a job - apply now. Let's grow together.
Apply today and start earning what you're worth.
$22k-31k yearly est. Auto-Apply 60d+ ago
Outbound Call Center Representative - Insurance
Alacrity Solutions
Customer service agent job in Conyers, GA
Alacrity Solutions
Outbound Call Center Representative - Insurance
Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit **************************
The role of Outbound Call Center Representative is primarily responsible for making outbound calls in a secure room environment to report auto accidents.
Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.)
Report claims in a secure call center environment by making outbound calls continuously throughout scheduled shift.
Ask all required questions, obtain claim information from the adverse carrier, and provide the claim information for the insured.
Completes call template to reflect successful or unsuccessful reporting of each claim, which is then submitted to the claim file.
Provides thorough claim documentation for each claim.
Create invoice for files worked.
Skills & Requirements:
Report First Notice of Loss Claims
Manage Outbound Calls in a Timely Manner
Meet Team/Personal Qualitative and Quantitative Targets
Previous experience in a customer support role.
Strong phone and verbal communication skills along with active listening.
Ability to multitask, set priorities, and manage time effectively.
Knowledge of Microsoft Office i.e., Word, Outlook, Excel.
Ability to type a minimum of 40 words per minute.
High school degree.
Supervisory Responsibilities:
N/A
Physical & Mental Demands:
The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and use hands to handle or feel.
Ability to read, analyze, and interpret reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Starting salary range:
$12.00 per hour
Job Specifics:
In Office (Conyers, GA)
Full-Time (M-F, 8:30 am-5:00 pm)
Travel Required:
None
Why Choose Alacrity?:
Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
HSA Bank with selection of High Deductible Health Plan
401K plan options
Paid Time Off Accruals
Paid Holidays
Affirmative Action/EEO Statement
Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee's employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran's status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.
How Long We Retain Personal Information:
We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.
$12 hourly Auto-Apply 60d+ ago
Service Dispatcher / HVAC
ARS-Rescue Rooter
Customer service agent job in Norcross, GA
Job Description
Pay: $18 - $21 per hour Schedule: Tuesday - Saturday 11:00am - 8:00pm Full-time, year-round work
Join ARS, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.
What We Offer:
Weekly pay via direct deposit
Paid training and onboarding
Insurance available after 31 days
Low-cost medical (as low as $5/week)
Dental, vision, HSA/FSA
401(k) with company match
13 days PTO + 8 paid holidays
Company-paid life insurance
Clean office environment with strong team culture
Career growth within a national service network
Responsibilities
Ensure service technicians are dispatched efficiently and customer needs are met promptly. Manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day. Strong communication and local area knowledge are key to success in this role.
Qualifications
What You Need:
Prior dispatch, scheduling, or call center experience
Proficiency in Microsoft Office and multi-line phone systems
Familiarity with local geography to support route planning
Must report daily to the office (not a remote position)
Flexibility to work assigned shifts and weekend rotations as needed
Must pass background check and drug screening
Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.
$18-21 hourly 2d ago
Call Center Operator _Sports Betting
Intralot Inc.
Customer service agent job in Duluth, GA
Intralot is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.
*Must be available to work Nights and Weekends*
Education, Training and Experience
High school diploma or equivalent training and experience.
3 years customerservice experience, preferably in a technical call center environment
Call tracking system experience
Outstanding verbal communication skills and a positive attitude
Relevant experience and/or knowledge in the Sports Betting or gaming industries.
Previous sales experience preferred
Knowledge, Skills and Abilities
Working knowledge of tracking software
Technical customerservice skills
Basic computer skills, including Microsoft Word and Excel
Excellent telephone etiquette
Ability to handle being rejected and remain calm and collected
Strong analytic skills
Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
Ability to work in a team environment
Ability to troubleshoot
Ability to explain technical information to a non-technical client
Understanding of help desk operations, tools, methodologies and processes
Duties and Responsibilities
Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
Handle Chat Support, Inbound calls and answer emails from customers.
Ensure high quality service for our customers, including escalation of issues as per our internal processes and procedures
Deliver an attentive and comprehensive service to our customers based on Sports Betting product, account problems and first line support.
Delivering a high level of customerservice to players regarding their queries and inform them about promotions and other products
Engage potential customers in dialogue that open opportunities
Support and guide customers with all requests and escalating and following up when necessary.
Meet company expectation for excellent customerservice
Maintain a friendly, professional tone at all times
Function as part of the team with sincere enthusiasm
Take relevant notes on all call for future use and enter into database
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
Security Requirements
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot. is a requirement of employment. A pre-employment drug screening is also a requirement.
Intralot, Inc is an Equal Opportunity Employer
$24k-32k yearly est. Auto-Apply 60d+ ago
Call Center Operator
Intralot Inc.
Customer service agent job in Duluth, GA
Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.
Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.
We are immediately hiring for all Shifts including nights and weekends.
Intralot offers a competitive benefits package that includes:
Medical, Dental & Vision Insurance
6% 401k Match
Paid Holidays & Vacation
Paid Sick, Short/Long Term Disability
Employee Assistance Program
Maternity/Paternity Leave
Discount Programs
Education, Training and Experience
High school diploma or equivalent training and experience.
One (1) year prior related customerservice experience, preferably in a technical call center environment
Call tracking system experience preferred
Knowledge, Skills and Abilities:
Knowledge of tracking software
Technical customerservice skills
Strong analytic skills
Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
Ability to work in a team environment
Ability to troubleshoot
Ability to explain technical information to a non-technical client
Strong verbal and written communication skills
Understanding of help desk operations, tools, methodologies and processes
Duties and Responsibilities:
Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
Manages (inbound/outbound) phone calls from Lottery retailers
Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
Dispatch technicians as appropriate for on-site repairs
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
Security Requirements
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.
Intralot, Inc. is an Equal Opportunity Employer
As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.
How much does a customer service agent earn in Athens, GA?
The average customer service agent in Athens, GA earns between $18,000 and $30,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.
Average customer service agent salary in Athens, GA
$23,000
What are the biggest employers of Customer Service Agents in Athens, GA?
The biggest employers of Customer Service Agents in Athens, GA are: