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Customer service agent jobs in Fargo, ND

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  • Pharmacy Customer Service Rep (Family HealthCare Pharmacy South)

    North Dakota University System 4.1company rating

    Customer service agent job in Fargo, ND

    Description & Details: Family Healthcare Pharmacy South is seeking a motivated, experienced Customer Service Representative to join our growing team of innovative professionals. We are a closed door, clinic pharmacy looking for a candidate who will be a positive addition to our team by providing excellent customer service and culturally sensitive patient care. The Pharmacy Customer Service Representative will work under the direct oversight of a Registered Pharmacist to assist patients with ordering and pickup of prescription medications. Pharmacy staff dispense prescriptions, provide patient education on use of medication, perform clinical services related to medication management, maintain patient records, and provide drug and product information to medical providers of the health care center. The pharmacy complies with all state and federal laws regarding the practice of pharmacy. Candidate must possess excellent verbal and written communication skills to work effectively with pharmacy and clinic staff, medical providers, and patients. Work Schedule: Monday - Friday, 8:15 AM to 5:15 PM Advertised Salary: $40,000-$45,000 per year, commensurate with experience Minimum Qualifications: * Knowledge of medical systems * Experience working in direct customer service. * Demonstrated excellent customer service skills. * Demonstrated excellent organizational skills. * Demonstrated excellent communication skills. * Demonstrated ability to collaborate cooperatively with other staff. * Willingness to actively participate in the continuous quality improvement of pharmacy services * Record of excellent job attendance Preferred Qualifications: * Experience in medical or pharmacy setting * Familiarity with insurance programs * Experience with Point of Sale Transactions * Experience working in a diverse, multicultural setting Applicant Materials Required: Resume and cover letter NDSU OFFERS EXCELLENT BENEFITS! Full time employees are eligible for the following benefits: * Health Insurance coverage with 100% of the premium paid for by NDSU for Single or Family Plan * Option of a PPO/Basic Plan or High Deductible Health Plan with Health Savings Account * Benefits begin the first of the month following date of hire * Wellness benefits are included for healthy lifestyle participation * Superb Retirement Plan * Employer Contributions range from 7.5% - 12.26% based on position * Basic Term Life Insurance * Tuition Waivers for Employee (three classes per calendar year) * Tuitions Waivers for Spouse/Partner & Dependents (eligible for 50% waiver) * Paid Leave - including Annual leave, Sick Leave and 10 paid Holidays * Employee Assistance Program * Optional benefits include: Supplemental Life, Dental, Vision, Long-term care insurance, Flexible Spending Account (Health & Dependent Care) and Supplemental Retirement Plans * More Detailed Information Here: Benefits | Human Resources | NDSU About Us: North Dakota State University is distinctive as a student focused, land-grant, research university. We educate leaders who solve national and global challenges by providing affordable access to an excellent education that combines teaching and research in a rich learning environment. NDSU is in the highest Carnegie Classification of Institutions of Higher Education, R1, granted to the top research institutions in the country. NDSU has offices across the state of North Dakota, and the main campus is in Fargo, on the Minnesota border. Along with Moorhead, Minnesota, Fargo forms one of the largest metropolitan centers between Minneapolis and Seattle. The community is consistently ranked as one of the best places to live. NDSU is committed to fostering a community where differences are recognized as strengths. Rooted in our land-grant mission, we work together to meet the needs of North Dakota and its communities through education, research and outreach. Equal Opportunity Statement: NDSU does not discriminate in its programs and activities on the basis of age, color, gender expression/identity, genetic information, marital status, national origin, participation in lawful off-campus activity, physical or mental disability, pregnancy, public assistance status, race, religion, sex, sexual orientation, spousal relationship to current employee, or veteran status, as applicable. Direct inquiries to: Vice Provost, Title IX/ADA Coordinator, Old Main 201, NDSU Main Campus, Fargo, ND, 58108, ************, ******************. No Smoking Notice: As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10. Veteran's Preference Notice: This position is subject to North Dakota Veteran's Preference requirements. Reasonable Accommodation Information: North Dakota State University is committed to providing access and reasonable accommodation in its services, programs, activities, education, and employment for individuals with disabilities. To request disability accommodation in the application process, please contact Human Resources at ************ or ****************.
    $40k-45k yearly 4d ago
  • Part-Time Ramp and Customer Service Agent

    Envoy Air Inc. 4.0company rating

    Customer service agent job in Fargo, ND

    Come and work for Envoy Air, an American Airlines Group Company, at Hector International Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $15.77/hr. Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Both full-time and part-time positions available. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals. No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift. Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination. Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; some license restrictions may prohibit a candidate from being considered for this role 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. #EnvoyOversight We can recommend jobs specifically for you! Click here to get started.
    $15.8 hourly Auto-Apply 6d ago
  • Relief CSR Driver - Detroit Lakes MN

    Vestis Services

    Customer service agent job in Fargo, ND

    Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide. **Overview** : The Relief Customer Service Representative (Relief CSR) Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief Customer Service Representative Drivers must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief Customer Service Representative Drivers strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. **Schedule** : Full time, 4 day work-week; 1st shift, $24.00/hour PLUS commission **Responsibilities/Essential Functions:** + Safely operate a company vehicle in designated area to provide products and service to a variety of clients. + Verify daily preventative maintenance of vehicle and maintain proper operator documentation + Manage daily route independently to ensure accurate and timely delivery of product + Loads/unloads product per company policies, procedures, and guidelines + Review invoices daily for complete and accurate information and make corrections as needed + Meet sales goals and promotes overall route growth to enhance profitability + Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. + Assists the sales organization with the procurement of additional new business + Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers + Monitor customer feedback and handle customer issues in a prompt and courteous manner + Take responsibility for your personal safety and watch out for the safety of others. + Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies + Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. **Knowledge/Skills/Abilities:** + Must be a minimum of 21 years of age + Must possess a valid driver's license + Must be able to obtain DOT medical certification. + Previous experience as a driver preferred + Demonstrates interpersonal and communication skills, both written and verbal + Must have the ability to work independently with limited supervision + No preventable fatal accident while operating a CMV in a lifetime + No suspension of driving privileges for moving violations in the past 3 years + *Pre-employment DOT physical and federal drug screen are required. **Working Environment/Safety Requirements/Physical Requirements:** + Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. + Fast-paced environment sometimes requiring irregular and long hours. + Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. + Must be able to occasionally lift and maneuver 50+ lbs. + This position requires bending, squatting, climbing, and reaching. **Education:** High school degree or equivalent **Licenses & Certifications:** Valid Driver's License (Not CDL), with minimal points/violations in the last three years. **Location-** Truck is parked in Detroit Lakes MN and driven to 206 Northern Pacific Ave N, Fargo, ND 58102. Candidate should live in or near Detroit Lakes MN. **Qualifications** **Education** **Required** + High School or better **Licenses & Certifications** **Required** + Drivers License (Not CDL) **Preferred** + DOT Medical Certification Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $24 hourly 26d ago
  • Overnight Call Specialist (In Office Position)

    Firstlink

    Customer service agent job in Fargo, ND

    FirstLink is looking for Overnight Call Specialists. The Call Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills. The Overnight shift at FirstLink works from 12AM-8AM, and is part of the holiday rotation. FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday. Are you ready for an exciting opportunity? Apply today! Job Type: Full-time Salary: $21.00 per hour Benefits: Employee Assistance Program 100% paid health, dental, and vision insurance (for the employee only) Long-term and short-term disability Life insurance 12 days of paid time off, 8 hours accrued per month during the first calendar year Schedule: 12AM-8AM Overnight shift Holidays Weekend availability Required Education and Experience: Must have a high school diploma or GED Must be 18 years of age or older Must be able to read, write, and follow oral or written instructions Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field Work Location: In person
    $21 hourly 60d+ ago
  • Relief CSR Driver

    Vestis 4.0company rating

    Customer service agent job in Fargo, ND

    Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide. Overview: The Relief Customer Service Representative (Relief CSR) Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief Customer Service Representative Drivers must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief Customer Service Representative Drivers strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. Schedule: Full time, Monday-Friday 1st shift, $23.00/hour PLUS commission Responsibilities/Essential Functions: Safely operate a company vehicle in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation Manage daily route independently to ensure accurate and timely delivery of product Loads/unloads product per company policies, procedures, and guidelines Review invoices daily for complete and accurate information and make corrections as needed Meet sales goals and promotes overall route growth to enhance profitability Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers Monitor customer feedback and handle customer issues in a prompt and courteous manner Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. Knowledge/Skills/Abilities: Must be a minimum of 21 years of age Must possess a valid driver's license Must be able to obtain DOT medical certification. Previous experience as a driver preferred Demonstrates interpersonal and communication skills, both written and verbal Must have the ability to work independently with limited supervision No preventable fatal accident while operating a CMV in a lifetime No suspension of driving privileges for moving violations in the past 3 years *Pre-employment DOT physical and federal drug screen are required. Working Environment/Safety Requirements/Physical Requirements: Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. Education: High school degree or equivalent Licenses & Certifications: Valid Driver's License (Not CDL), with minimal points/violations in the last three years. Location- 206 Northern Pacific Ave N, Fargo, ND 58102
    $23 hourly 60d+ ago
  • Bilingual Call Center Representative

    Maximus 4.3company rating

    Customer service agent job in Fargo, ND

    Description & Requirements Join Maximus as a Bilingual Call Center Representative, where you'll help callers get the information and support they need with patience, clarity, and care. You'll guide consumers, document their inquiries, and connect them with the right resources all while using your language skills to make their experience easier. Be part of a team that values growth, collaboration, and making a real difference. Why Maximus? - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Competitive Compensation - Quarterly bonuses based on performance included! Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Track and document all inquiries using the applicable systems. - Complete associated tasks according to the established guidelines. - Track and document all inquiries using the applicable systems. - Meet Quality Assurance (QA) and other key performance metrics. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Minimum Requirements - High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. - Must be fluent in English and specified secondary language. - Fluency in languages (English and Spanish) - Six months of customer service experience - Excellent soft phone skills - Good computer navigation skills - A quiet and distraction free work area #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 16.50 Maximum Salary $ 16.50
    $27k-35k yearly est. Easy Apply 6d ago
  • Customer Service Representative

    ABRA 4.1company rating

    Customer service agent job in Moorhead, MN

    Job Details ABRA Moorhead - Moorhead, MN Full Time $18.00 - $20.00 HourlyDescription The Customer Service Representative (CSR) Provides World Class Customer Service Experience to all ABRA customers on the phone, in person and throughout the entire repair process; provide administrative support to the daily operations of the center Essential Job Duties Greet all customers in a timely, friendly and professional manner utilizing the 5-10 foot rule; if a team member is within 10 feet of a customer, eye contact must be made, if they are within 5 feet, a greeting is necessary Answer all phone calls consistently within 3 rings, communicate all phone messages immediately to the correct recipient Monitor work volume scheduled for the center and recommend load level requests when necessary; support market segmentation by assigning cars to appropriate location for quality repair Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes Coordinate Rental Car /Tow companies to provide one-stop service to all customers Repair Orders: All files are opened with DRP compliance, including obtaining proper authorizations Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate May assist in customer communication throughout the repair process Monitor DRP assignments, estimate/repair appointments and capture rates of assignments Follow up on all DRP assignments present and past in order to maintain sales for the center Maintain DRP logbooks and Enterprise ARMS by 9am daily Secure proper payments; DRP completed as required Filing daily: customer records, RO jackets in alphabetical order, parts invoices, etc. Assist OM/OA with reconciling invoices to payables report daily and monthly (as applicable) Ensure all customer comfort items are fresh and available for customers at all times (coffee, water, popcorn, magazines, etc.) as well as maintaining the customer waiting area Comply with ABRA daily receipts guidelines and procedures Comply with all ABRA safety rules, guidelines and standards Perform other duties as required to successfully meet the needs of the business Qualifications Skill/Requirements High school diploma or GED Must be at least 18 years of age Ability to effectively communicate with others, oral and written Ability to read and understand basics of repair instructions, written estimates and work orders Organization and multi-tasking; adapts easily to fast-paced environment Personable, friendly demeanor with World Class customer service approach to internal and external customers Maintain a well-groomed, professional appearance Physical Requirements / Working Conditions Position is based in a climate controlled, professional office environment with moderate noise levels. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Specific vision abilities required by this job include close vision requirements due to computer work. Regularly required to talk or hear. Frequently required to stand; walk; use hands to handle or feel; and reach with hands and arms. The job may require lifting up to 20 lbs and long periods of sitting while working at desk. In the event that travel is required, must be able to uphold the stress of traveling.
    $31k-39k yearly est. 1d ago
  • Customer Experience Coordinator (CEC)

    Marshalls of Ma

    Customer service agent job in West Fargo, ND

    Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 1500 13th Ave East Unit A Location: USA Marshalls Store 1253 West Fargo NDThis position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $16-16.5 hourly 56d ago
  • Customer Service Representative - Fargo, ND

    Kedia Corporation

    Customer service agent job in Fargo, ND

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $29k-37k yearly est. 12h ago
  • Customer Service Representative - State Farm Agent Team Member

    Ryan Kill-State Farm Agent

    Customer service agent job in Fargo, ND

    Job DescriptionBenefits: Hourly Plus Commission 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Ryan Kill - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $29k-37k yearly est. 10d ago
  • Customer Service Representative Nights and Weekend

    Planet Fitness-PF Baseline Fitness

    Customer service agent job in Fargo, ND

    Job DescriptionBenefits: Employee discounts Flexible schedule Opportunity for advancement Training & development Wellness resources Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
    $29k-37k yearly est. 11d ago
  • Customer Service Rep(01860) - 1109 19th Ave N

    Domino's Franchise

    Customer service agent job in Fargo, ND

    Customer Service Representative/Pizza Maker- Domino's Pizza Our business is growing as our fan base increases! Domino's Pizza is looking for customer service representatives/pizza makers for our growing team. JOB REQUIREMENTS -At least 16 years of age -A winning smile, great attitude and customer focused personality -Excellent attendance & punctuality -Basic math & money skills -Ability to work in a fast-paced environment BENNEFTS -Flexible schedule -Growth opportunities -Pizza discounts -Team members 18 years of age and older earn up to 50% of their earned wages the next day when signed up for branch. JOIN THE #1 PIZZA COMPANY TODAY! DOMINO'S PIZZA TEAM HONEY BADGER! Additional Information All your information will be kept confidential according to EEO guidelines.
    $29k-37k yearly est. 5d ago
  • Customer Service Representative - State Farm Agent Team Member

    Renee Forde-State Farm Agent

    Customer service agent job in West Fargo, ND

    Job DescriptionBenefits: 401(k) matching Company parties Dental insurance Flexible schedule Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a customer relations representative with Renee Forde, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: First point of contact when greeting customers Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process payments Assist Account Managers will follow up service activities Maintain and document accurate records of customer interactions. QUALIFICATIONS: Upbeat and friendly! Ability to relate and carry on conversations with customers. A passion for serving others with a customer centric and team player mindset. Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. Full time or part time position available
    $29k-37k yearly est. 20d ago
  • Collections Agent

    United Accounts-Fargo

    Customer service agent job in Fargo, ND

    Join Our Team as a Collector in Fargo, ND! Are you a motivated individual with a passion for helping consumers resolve financial issues? If so, United Accounts Inc.-Fargo is looking for you! We are seeking a dedicated Collector to join our team in Fargo, ND. As a Collector, you will have the opportunity to work with a diverse range of clients and provide top-notch customer service while helping their clients navigate their financial challenges. Job Responsibilities: - Reach out to consumers to discuss payment options and negotiate payment plans - Work with consumers to resolve outstanding debts in a timely manner - Maintain accurate and up-to-date consumer records - Adhere to all applicable laws and regulations related to debt collection - Provide excellent customer service and support to consumers throughout the debt resolution process Qualifications: - Prior experience in debt collection not needed but customer service experience or a related field is preferred - Strong negotiation and communication skills - Ability to work independently and as part of a team - Attention to detail and strong organizational skills - Proficiency in using Microsoft Office Suite Benefits: - Supportive and collaborative work environment - Ongoing training and development opportunities - Rewarding work helping consumers achieve financial stability - Compensation includes base pay plus commission - No weekends If you are a hardworking and dedicated individual with a passion for helping others, we want to hear from you! Apply now to join our team as a Collector at United Accounts Inc.-Fargo in Fargo, ND. About United Accounts Inc.-Fargo United Accounts Inc.-Fargo is a leading debt collection agency in Fargo, ND, specializing in helping consumers resolve their financial issues. With a team of experienced Collectors, we provide personalized debt collection services to those in need. Our mission is to help consumers achieve financial stability and peace of mind through respectful and effective debt resolution strategies.
    $25k-37k yearly est. 59d ago
  • Customer Service Representative - State Farm Agent Team Member

    Matthew Frederick-State Farm Agent

    Customer service agent job in Wahpeton, ND

    Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Paid time off ROLE DESCRIPTION: As an Office Manager with State Farm - Wahpeton, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $29k-37k yearly est. 23d ago
  • Relief CSR Driver

    Vestis Services

    Customer service agent job in Fargo, ND

    Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide. **Overview** : The Relief Customer Service Representative (Relief CSR) Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief Customer Service Representative Drivers must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief Customer Service Representative Drivers strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. **Schedule** : Full time, Monday-Friday 1st shift, $23.00/hour PLUS commission **Responsibilities/Essential Functions:** + Safely operate a company vehicle in designated area to provide products and service to a variety of clients. + Verify daily preventative maintenance of vehicle and maintain proper operator documentation + Manage daily route independently to ensure accurate and timely delivery of product + Loads/unloads product per company policies, procedures, and guidelines + Review invoices daily for complete and accurate information and make corrections as needed + Meet sales goals and promotes overall route growth to enhance profitability + Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. + Assists the sales organization with the procurement of additional new business + Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers + Monitor customer feedback and handle customer issues in a prompt and courteous manner + Take responsibility for your personal safety and watch out for the safety of others. + Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies + Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. **Knowledge/Skills/Abilities:** + Must be a minimum of 21 years of age + Must possess a valid driver's license + Must be able to obtain DOT medical certification. + Previous experience as a driver preferred + Demonstrates interpersonal and communication skills, both written and verbal + Must have the ability to work independently with limited supervision + No preventable fatal accident while operating a CMV in a lifetime + No suspension of driving privileges for moving violations in the past 3 years + *Pre-employment DOT physical and federal drug screen are required. **Working Environment/Safety Requirements/Physical Requirements:** + Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. + Fast-paced environment sometimes requiring irregular and long hours. + Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. + Must be able to occasionally lift and maneuver 50+ lbs. + This position requires bending, squatting, climbing, and reaching. **Education:** High school degree or equivalent **Licenses & Certifications:** Valid Driver's License (Not CDL), with minimal points/violations in the last three years. **Location-** 206 Northern Pacific Ave N, Fargo, ND 58102 **Qualifications** **Education** **Required** + High School or better **Licenses & Certifications** **Required** + Drivers License (Not CDL) **Preferred** + DOT Medical Certification Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $23 hourly 24d ago
  • Full-Time Sun-Thurs Call Specialist (In Office Position)

    Firstlink

    Customer service agent job in Fargo, ND

    FirstLink is looking for a Full-Time Call Specialist. The Call Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills. This position will work 40 hours/week, Sunday-Thursday, and be part of a holiday rotation. FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday. Are you ready for an exciting opportunity? Apply today! Job Type: Full-time Salary: $19.00 per hour Benefits: Employee Assistance Program 100% paid health, dental, and vision insurance (for the employee only) Long-term and short-term disability Life insurance 12 days of paid time off, 8 hours accrued per month during the first calendar year Schedule: Sunday-Thursday 8AM-4PM or 8AM-4:30PM Day shift Holidays Weekend availability Required Education and Experience: Must have a high school diploma or GED Must be 18 years of age or older Must be able to read, write, and follow oral or written instructions Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field Work Location: In person
    $19 hourly 60d+ ago
  • Customer Service Rep(07378) - 1530 1st ave N

    Domino's Franchise

    Customer service agent job in Moorhead, MN

    Customer Service Representative/Pizza Maker- Domino's Pizza Our business is growing as our fan base increases! Domino's Pizza is looking for customer service representatives/pizza makers for our growing team. JOB REQUIREMENTS -At least 16 years of age -A winning smile, great attitude and customer-focused personality -Excellent attendance & punctuality -Basic math & money skills -Ability to work in a fast-paced environment BENEFITS -Flexible schedule -Growth opportunities -Pizza discounts -Team members 18 years of age and older earn up to 50% of their earned wages the next day when signed up for branch. JOIN THE #1 PIZZA COMPANY TODAY! DOMINO'S PIZZA TEAM HONEY BADGER! Additional Information All your information will be kept confidential according to EEO guidelines.
    $31k-40k yearly est. 6d ago
  • Customer Service Representative

    Planet Fitness-PF Baseline Fitness

    Customer service agent job in Moorhead, MN

    Job DescriptionJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
    $31k-40k yearly est. 6d ago
  • Part-time Call Specialist (In-Office Position)

    Firstlink

    Customer service agent job in Fargo, ND

    FirstLink is looking for Part-Time Call Specialists. The Call Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills. Part-Time Call Specialists must be able to work a minimum of 16 hours per pay period, including every other federal holiday. Part-Time employees may work up to 29.5 hours per week. Call Specialists are scheduled for 4- or 8-hour blocks. Availability until midnight several days of the week/weekend, at minimum, is . Part-Time employees are also required to work three 8-hour weekend shifts per month. FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday. Are you ready for an exciting opportunity? Apply today! Job Type: Part-time Salary: $18.00 per hour Benefits: Employee Assistance Program Schedule: After school Evening shift Holidays Night shift Weekend availability Required Education and Experience: Must have a high school diploma or GED Must be 18 years of age or older Must be able to read, write, and follow oral or written instructions Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field Work Location: In person
    $18 hourly 60d+ ago

Learn more about customer service agent jobs

How much does a customer service agent earn in Fargo, ND?

The average customer service agent in Fargo, ND earns between $23,000 and $37,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.

Average customer service agent salary in Fargo, ND

$29,000

What are the biggest employers of Customer Service Agents in Fargo, ND?

The biggest employers of Customer Service Agents in Fargo, ND are:
  1. Envoy Air
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