Customer service agent jobs in Redding, CA - 58 jobs
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Customer service agent job in Redding, CA
Kelly Services
Currently seeking a HR Coordinator / Executive Assistant in Wilmington, DE for one of our top Life Science clients for a 6+ month contract role. Kelly is a full service workforce solutions provider to 98% of the Fortune 100™ companies. We provide employment to more than 700,000 people annually and we deal with some of the largest and best companies both nationally and locally.
Kelly Services has Customer Care Rep openings for our client, one of California's leading health insurance providers, at their location in Redding, CA. This is a temp to hire opportunity starting on May 30, 2017. Position pays $15.25 per hour. .
Job Description:
Responds to and resolves various customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards. Answers incoming calls and written requests for information from members or providers promptly and accurately. Composes routine and non-routine correspondence to answer member inquiries that require a written response. Coordinates with other departments to ensure timely and appropriate responses. Expedites and resolves complex issues and makes claim adjustments. Educates others on the product, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process. In the Lead role, deals with the most complex cases and issues as an individual contributor or may focus on mentoring and acting as a backup for supervisory responsibilities. May assist in scheduling and coordinating team activities. Typically provides input in hiring decisions and performance appraisals. Handles the highest level of escalated and unresolved calls.
Schedule: 8am - 4:30pm, Monday through Friday. Possible overtime after completing training.
Years of experience: A minimum of 6 months in a call center setting.
Required education: HS diploma/GED
Top Must-Haves on Resume:
Responsibilities:
Successfully exceed Associate level responsibilities. In addition, successfully completes tier 2 training which covers some of the following: Handles escalated calls; may de-escalate calls Responds to member benefits in writing Peer to peer coaching /training Performs inventory reduction, routine to mid-level, i.e. member inquiries, may adjust claims, responds to emails, etc. May expedite, research, and resolve complex issues Consistently performs established performance metrics, such as quality, production; average handling time AHT and calls per hour CPH Works with minimal supervision Education/Requirements Successfully meets requirements of nesting audit
Have strong customerservice experience especially phones and a proven ability to meet performance standards Strong organizational skills Ability to work independently Ability to mentor others Ability to interpret the various health plans and any documentation associated with them
Minimum Experience Level Typically 1-2 years of related experience successfully demonstrating increasingly higher level work
Additional Information
Pay Rate $34 per hour
$15.3-34 hourly 60d+ ago
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Children and Family Services Liaison
Children's Legacy Center 3.8
Customer service agent job in Redding, CA
The Children and Family Services Liaison serves as the main point of contact between One SAFE Place (OSP) and Shasta County Children's Services (CS). The CFS Liaison provides emotional support and domestic violence counseling and education to adult CS clients who have experienced domestic violence, provides consultation and education regarding domestic violence issues to CS staff, and participates in all CS staff meetings as scheduled. This position will work between the Children's Services office four (4) days a week and the One SAFE place location one (1) day a week.
Duties and Responsibilities:
Provide education, consultation, and support to parents and caretakers regarding domestic violence and its effects on children.
Coordinate and facilitate on-site and educational groups for parents and caretakers referred by CS staff.
Coordinate and facilitate one-on-one “Mini Discovery” sessions for parents and caretakers referred by CS staff.
Accompany CS staff on home visits as requested.
Present 'Domestic Violence 101' to new CS staff and facilitate ongoing training to enhance understanding of domestic violence.
Provide counseling and education to clients regarding the impact of Intimate Partner Violence (IPV) on children.
Provide information about Intimate Partner Violence (IPV) and offer referrals to services available through community-based organizations. IPV resources and referrals to services provided by community-based organizations.
Provide an average of 16 hours per week participating in direct client contact in client homes or other locations determined by BHSS staff responding to IPV in which children are present.
Collaborate with CS staff to support clients experiencing domestic violence and encourage positive engagement with their case plans.
Act as a liaison between CS staff, One SAFE Place staff, and other agencies, coordinating services for parents and caretakers.
Prepare for, attend, and participate in various meetings, including CS case staffing, daily staff meetings, Red Team Meetings, MDT meetings and monthly contract meetings.
Attend and participate in monthly One SAFE Place staff meetings and trainings.
Write and submit quarterly and monthly Program Reports for CS supervisors and the One SAFE Place Board of Directors including the Protective Factor report.
Provide clients with crisis intervention counseling, personal advocacy, peer counseling, safety planning, and court accompaniment.
Reinforce positive parenting techniques and supervise children as needed.
Maintain availability of educational materials related to domestic violence at CS offices.
Assist with the identification and applications for grants as directed by the Client Services Director.
Provide mandatory coverage for Crisis Hotline shifts which may include after hours, nights, and weekends
Other duties as assigned
Knowledge, Skills and Abilities:
Strong understanding of the dynamics of domestic violence, intimate partner violence (IPV), and their impact on survivors and children
Knowledge of trauma-informed practices and the ability to apply them in a sensitive and supportive manner
Ability to provide nonjudgmental, culturally competent support to survivors of trauma
Experience with basic crisis intervention, active listening, and de-escalation techniques
Knowledge of child development and parenting practices to help guide caretakers
Comfortable presenting and facilitating group and one-on-one educational sessions
Ability to work collaboratively with multidisciplinary teams, including social workers, law enforcement, and service providers
Skilled at navigating systems and advocating for client access to community resources
Education and Experience:
High school diploma or equivalent required; associate or bachelor's degree in human services, social work, psychology or a related field preferred
Minimum of one year experience working with survivors of domestic violence, sexual assault, and/or human trafficking or related experience
Ability to work independently and prioritize tasks effectively
Demonstrated ability to maintain confidentiality and handle sensitive information with discretion
Must possess a valid driver's license, reliable transportation, and auto insurance
Must be able to pass background checks as required by funding and licensing agencies
Physical Requirements:
Ability to sit or stand for extended periods (up to 6 hours intermittently throughout the day).
Ability to walk, climb stairs, and move around office settings and residential or community environments.
Frequent travel between sites (Children's Services office, One SAFE Place, client homes, and community locations), including driving for up to 1-2 hours per day.
Bending, stooping, reaching, kneeling, or crouching may be required when interacting with children or assisting in family environments.
Occasional lifting and carrying of supplies, presentation materials, or children up to 25 pounds.
Exposure to high-stress, emotionally intense situations involving domestic violence and trauma.
Potential exposure to clients in crisis who may exhibit unpredictable or volatile behavior.
Must be comfortable working in clients' homes, which may have varying levels of cleanliness, safety, and stability.
Must be able to maintain professional composure and emotional resilience while handling sensitive topics and emergencies.
Visual and auditory ability to observe and assess behaviors, respond to client needs, and complete documentation and reporting.
Clear verbal communication to provide education, counseling, and advocacy in emotionally charged environments.
Rate of Pay:
Full Time
$25.00 - $27.00 per hour
Benefits:
Employee covered Health Insurance
Employee covered Dental Insurance
Employee covered Vision Insurance
401(k) package
Employee covered Prestige Urgent Care Membership
Paid Time Off
Who we are:
One SAFE Place and Children's Legacy Center are separate legal entities. Arch Collaborative is a fictitious business name (DBA) of Children's Legacy Center. Under the DBA Arch Collaborative, and a signed management services agreement, Children's Legacy Center assist's One SAFE Place with operations and enhances OSP's impact. Through One SAFE Place's participation in Arch Collaborative, we have created a network of organizations that respond effectively to trauma, violence, and exploitation in our community while maintaining the legal status of each organization.
$25-27 hourly 60d+ ago
Customer Relations Representative - State Farm Agent Team Member
Scott Schumacher-State Farm Agent
Customer service agent job in Redding, CA
Job DescriptionBenefits:
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Scott Schumacher - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customerservice. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
Dedicated to customerservice
Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team members
Proactive in problem-solving
BENEFITS:
Hourly pay plus commission/bonus
Growth potential/Opportunity for advancement within my office
Paid time off (vacation and personal/sick days)
Valuable career-building experience
$37k-51k yearly est. 1d ago
Financial Services Associate I - IV
Sierra Central Credit Union 3.9
Customer service agent job in Redding, CA
We are seeking a reliable and customer-focused individual to join our team as a Financial Services Associate I-IV. In this role, you will be responsible for providing exceptional customerservice, processing transactions accurately, and promoting our products and services to customers.
Summary:
Provide accurate, prompt and professional member service while promoting credit union services. Actively participate in the branch efforts to meet or exceed assigned production goals.
Responsibilities:
- Greeting customers and assisting them with their banking needs
- Processing deposits, withdrawals, and other transactions accurately and efficiently
- Balancing cash drawers and reconciling discrepancies
- Cross-selling bank products and services to customers
- Inputting new account/loan applicant requests
- Assisting customers with account inquiries and problem resolution in a professional manner
- Adhering to bank procedures and security protocols to ensure the safety of customer transactions
- Willing to travel and work at other branches as business needs dictate, sometimes on short notice.
Requirements
Qualifications:
- High school diploma or equivalent
- Previous customerservice experience preferred
- Comfortable doing sales and cold-calling
- Strong communication and interpersonal skills
- Ability to work efficiently in a fast-paced environment
- Attention to detail and accuracy in handling transactions
- Knowledge of banking products and services is a plus
- Must pass background check
Compensation Range:
The company anticipates offering an hourly range between $20.09 and $30.26 for this position at the time of hire. This range includes base salary (or hourly wages) and does not include possible overtime for non-exempt employees or any applicable performance-based incentives or commissions.
Financial Service Associate I - $20.09 - $20.59 - No banking to less than 3 years of banking/financial institution experience. Cash handling and customerservice preferred.
Financial Service Associate II - $21.00 - $22.57 - Three years credit union/financial institution experience with strong foundation in member service, cross-selling, and loan processes with one year experience as Financial Service Associate preferred.
Financial Service Associate III - $23.60 - $25.46 - Four years credit union/financial institution experience with strong foundation in member service, cross-selling, and loan processes with one-year experience as Financial Service Representative preferred.
Financial Service Associate IV - $25.00 - $28.16 - Four plus years credit union/financial institution experience with strong foundation in member service, cross-selling, and loan processes with one-year experience as Financial Service Representative preferred.
Annual Merit Increase:
Employees are eligible for a discretionary yearly merit-based salary adjustment, based on individual performance and company results.
Comprehensive Benefits Package:
We provide a robust benefits package designed to support your health, financial security, and work-life balance including:
Medical, Dental & Vision Insurance options
Voluntary Lines including hospital indemnity, accident, and critical illness policies
Company Paid HRA (with enrollment in certain health plans)
Company Paid Basic Term Life Insurance
Coverage at 2× annual base salary, up to a maximum of $500,000 for full-time employees
$25,000 for part-time employees
Company Paid Long-Term Disability Insurance for Full-Time Employees
Company Paid Telehealth Services Membership (Teladoc)
Company Paid Employee Assistance Program (EAP)
401(k) Retirement Plan
Employer-funded safe harbor contribution of 3% of employee's eligible earnings
Discretionary employer match on employee contributions
Flexible Spending Accounts
HSA
Medical FSA
Dependent Care FSA
Limited Purpose FSA
Paid Time Off
Vacation accruals based on status and tenure within company
12 sick days accrued annually for full-time employees
1 hour for every 30 hours worked for part-time employees
11 paid holidays (eligible after 90 days of employment)
Travel Expense Reimbursement
All necessary and work-related travel expenses will be reimbursed in accordance with company policy
If you are a motivated individual with a passion for providing excellent customerservice, we encourage you to apply for this position. We offer a competitive salary, benefits package, and opportunities for career growth within our organization. We look forward to receiving your application and potentially welcoming you to our team as a Financial Services Associate I - IV. Thank you for considering this employment opportunity.
Salary Description $20.09 - $28.16 depending on experience
$20.1-30.3 hourly 31d ago
Store Customer Service Specialist
1715 High School
Customer service agent job in Redding, CA
This position is essential to the success of our retail stores. CustomerService Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. CustomerService Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. CustomerService Specialists are tasked with achieving excellent customerservice, while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver's License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customerservice position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
#SHWSales
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
$32k-43k yearly est. Auto-Apply 60d+ ago
Retail Full-Time Customer Experiance Coordinator
Tjmaxx of Ca
Customer service agent job in Redding, CA
TJ Maxx
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customerservice and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customerservice.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
1160 Hilltop Drive
Location:
USA TJ Maxx Store 0837 Redding CAThis position has a starting pay range of $17.50 to $18.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$17.5-18 hourly 10d ago
Parts Representative BU
Volvo Group 4.9
Customer service agent job in Redding, CA
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Job Summary and Purpose:
The responsibility of the parts representative will ensure that all customers accurately receive the support and customerservice needed in the parts and warehouse departments. The person responsible must be detail oriented, able to provide courteous and professional customerservice and have the ability to operate in a fast-paced environment with a team compiled of vendors, co-workers and customers.
* This position will champion a "Safety First", "Customer Focused" and a "Continuous improvement" culture.
* Enforce and adhere to all company policies, procedures, standards, and values.
* Maintain excellent customer and employee relations.
* Work safely at all times. Adhere to all VCES safety guidelines, policies, and practices.
Main Tasks/ Responsibilities:
* Oversee the front counter parts retail desk: order acceptance and entry, will calls and distribution.
* Process emergency part orders in a timely manner.
* Assist with inventory management (ordering, shipment, monitoring backorders) and help maintain Showroom displays on a regular basis.
* Identify ordered parts with long lead time and obtain through alternate suppliers within price guidelines. Be able to manage and invoice ship direct orders timely.
* Maintain accurate documentation of all part orders for customers and file all needed history documentation.
* Submits all parts warranty and return claims within the required time frame to receive maximum credit.
* Communicate with management on parts availability issues.
* Determine pricing on all orders is correct and in accord to company policy.
* Conduct daily tracking of outstanding orders and/or shipments.
* Perform other duties as assigned.
Education/Professional Qualifications required for the position:
* High School diploma or GED preferred.
* 2-4 years of prior work experience (Construction, Warehouse, Automotive industry) preferred.
* Possesses a valid California Driver's license.
Additional Important Requirements:
* Proficient in standard computer systems (Quipware, Microsoft Office Products).
* Knowledgeable of warehouse inventory numbering system.
* Knowledge in shipping methods, material handling equipment and tools.
* Problem solving and troubleshooting skills required.
* Able to complete in-house certification for Forklift Operator.
* Good communication and interpersonal skills.
* Bilingual in Spanish is a plus.
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $41.08/ hour, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
In addition to a solid package of compensation and benefits, plus you will enjoy:
* Competitive medical, dental and vision insurance.
* Generous paid time off.
* Competitive matching retirement savings plans.
* Working environment where your safety, health and wellbeing come first.
* Focus on professional and personal development through Volvo Group University.
* Programs that make today's challenging reality of combining work and personal life easier.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone's full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.
$41.1 hourly 10d ago
Child Care Services Specialist
Shasta County Office of Education 3.7
Customer service agent job in Redding, CA
We are located in beautiful Northern California on the Sacramento River, near Shasta Lake, Whiskeytown Lake, Mt. Shasta, Mt. Lassen, and many other natural wonders. We are an outdoor enthusiast's ideal destination. If you are searching for a place with affordable homes, where you can escape traffic and congestion, and with a true sense of community then come explore Shasta County, California. We are committed to ensuring that all students receive a quality education taught by highly qualified and motivated staff committed to the academic, social, and emotional needs of every student. Our mission at the Shasta County Office of Education, "To be leaders in educational excellence, offering support to schools and community to ensure Shasta County students receive a quality education preparing them for high school graduation and success in career and college". It is a mission we do not take lightly. We are accountable to our clients, not only in providing a quality education for our youth, but also in maintaining sound management practices and care in how we provide oversight to the 25 school districts in Shasta County. Together with the school district superintendents we have developed common goals centered around collaboration and support for all students throughout Shasta County. Core Values Service to and Engagement of school districts, and community partners and each other for the benefit of all students Hopeful and Helpful Aspire to improve and innovate Shared humor and joy Trustworthy Attract, hire, and retain the best employees
Purpose The job of Child Care Services Specialist is done for the purpose/s of performing a variety of complex and specialized duties in support of the Early Childhood Services department including record-keeping and referral functions; and serving as a liaison between parents, students, staff, partner agencies, outside organizations and the public concerning the Early Childhood Services department. This job reports to the Assigned Administrator/Supervisor.
Essential Functions
* Assists parents with enrolling in Early Childhood services for the purpose of referring parents to appropriate community resources and educational programs in accordance with their parent needs.
* Communicates with County Office personnel, families, various outside agencies and the public for the purpose of educating on quality child care, exchanging information, resolving issues or concerns and coordinating services for families as needed.
* Conducts home visits to exempt and licensed providers for the purpose of sharing information about health and community resources, assisting with licensing process, and understanding rules/regulations.
* Confers with parents for the purpose of identifying and monitoring parents progress of referrals of child care and support services.
* Develops, implements, and conducts trainings about supporting programs, agencies and the community (e.g. early child care, education programs, partner agencies, etc.) for the purpose of coordinating outreach events, presenting materials and information, and representing our programs and services in the community.
* Maintains a variety of confidential and non-confidential manual and electronic lists and records for the purpose of providing an up-to-date reference and audit trail for compliance.
* Participates in a variety of meetings, workshops and trainings (e.g. CPR/First Aid, recruitment events, parent trainings, etc.) for the purpose of remaining knowledgeable with program guidelines and assisting with the development, implementation and conduction of training activities in support of families, child care and educational programs.
* Prepares and maintains various records and reports (e.g. parent files and records with health and contact information, licensed providers listings, correspondence, etc.) for the purpose of supporting the early childhood specialists with clerical functions, documenting activities, providing written reference, and/or conveying information.
* Refers providers, students and families to local resources and services (e.g. state agencies, medical professionals, counselors, foundations, charities, etc.) for the purpose of ensuring the need of students and families are met.
* Responds to inquiries from a variety of internal and external sources for the purpose of providing information and/or direction as may be required.
* Serves as liaison between parents, staff, partner agencies, care providers, outside organizations and the public for the purpose of providing technical support and assistance concerning related services, practices, policies, procedures, requirements and standards concerning Early Childhood Services.
Other Functions
* Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
Job Requirements: Minimum Qualifications
Skills, Knowledge and Abilities SKILLS are required to perform multiple tasks with a potential need to upgrade skills in order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: operating standard office equipment including using pertinent software applications; planning and managing projects; applying curriculum and instructional techniques; counseling and mentoring employees; preparing and maintaining accurate records; facilitating meetings; performing standard bookkeeping; and adhering to safety practices. KNOWLEDGE is required to perform basic math, including calculations using fractions, percents, and/or ratios; read a variety of manuals, write documents following prescribed formats, and/or present information to others; and analyze situations to define issues and draw conclusions. Specific knowledge based competencies required to satisfactorily perform the functions of the job include: knowledge of community resources; principles of a community services program; school educational programs; age appropriate activities/behaviors; job-related codes/laws/rules/regulations/policies; and stages of child development. ABILITY is required to schedule a number of activities, meetings, and/or events; gather and/or collate data; and use basic, job-related equipment. Flexibility is required to work with others in a wide variety of circumstances; work with data utilizing defined but different processes; and operate equipment using defined methods. Ability is also required to work with a diversity of individuals and/or groups; work with a variety of data; and utilize specific, job-related equipment. Problem solving is required to analyze issues and create action plans. Problem solving with data may require independent interpretation; and problem solving with equipment is limited. Specific ability based competencies required to satisfactorily perform the functions of the job include: adapting to changing work priorities; communicating with diverse groups including those with varying educational levels; maintaining confidentiality; setting priorities; meeting deadlines and schedules; and working as part of a team.
Responsibility Responsibilities include: working under limited supervision following standardized practices and/or methods; leading, guiding, and/or coordinating others; operating within a defined budget. Utilization of resources from other work units is often required to perform the job's functions. There is some opportunity to impact the organization's services.
Working Environment The usual and customary methods of performing the job's functions require the following physical demands: some lifting, carrying, pushing, and/or pulling, and significant fine finger dexterity. Generally the job requires 50% sitting, 30% walking, and 20% standing. The job is performed under minimal temperature variations and in a generally hazard free environment. Experience Job related experience with increasing levels of responsibility is required. Education Community college and/or vocational school degree with study in job-related area. Equivalency Any combination equivalent to: associate's degree in social services or related field and two (2) years experience working with families in a social services or educational environment. The stated education and experience requirements are the preferred minimum qualifications for this job. However, relevant experience to substitute for the education requirement and relevant education, certificates and/or licenses to substitute for the experience requirement may be allowed.
Required Testing Certificates Performance & Written Testing Valid California Driver's License
CPR/First Aid Trainer Certificate within 3 months of hire date. Continuing Educ./Training Clearances Maintains Certificates and/or Licenses Department of Justice & FBI LiveScan Clearance
Pre-Placement Health Assessment
Tuberculosis Risk Assessment Clearance FLSA Status Approval Date Salary Range Non Exempt 22
Refer to the job posting for a list of experience requirements or if you have any questions or need further clarification, please contact the email address listed in the posting.
APPLICATION PROCEDURE: *Submit a completed online application via EDJOIN. (required) *Submit Letter of Introduction stating educational background and experience as it relates to this position. (required) *Submit a current resume'. (required) *Submit 2 Letters of Recommendation (current within 5 years). (optional) ALL ITEMS MUST BE SUBMITTED ONLINE FOR A COMPLETE APPLICATION
APPLICATION PROCEDURE: *Submit a completed online application via EDJOIN. (required) *Submit Letter of Introduction stating educational background and experience as it relates to this position. (required) *Submit a current resume'. (required) *Submit 2 Letters of Recommendation (current within 5 years). (optional) ALL ITEMS MUST BE SUBMITTED ONLINE FOR A COMPLETE APPLICATION
* Letter of Introduction (Cover Letter (Not to exceed one page))
* Resume (Resume')
Comments and Other Information
Location: Early Childhood Services - 43 Hilltop Redding, CA 8:00am-5:00pm, Permanent; 12 month #2526040 #2526039 Performs a variety of complex and specialized duties in support of the Early Childhood Services department including enrollment, record-keeping, referral and placement functions; serve as a liaison between parents, students, staff, partner agencies, outside organizations and the public concerning the Early Childhood Services department. APPLICATIONS THAT DO NOT INCLUDE ALL REQUIRED DOCUMENTS WILL NOT BE CONSIDERED
$34k-41k yearly est. 14d ago
Customer Service Representative - State Farm Agent Team Member
Zach Bay-State Farm Agent
Customer service agent job in Redding, CA
Job DescriptionROLE DESCRIPTION: As a CustomerService Representative - State Farm Agent Team Member with Zach Bay - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customerservice experience preferred.
$32k-41k yearly est. 1d ago
Customer Service Representative - CA
Hassan & Sons Inc.
Customer service agent job in Redding, CA
Job Description
Under the general supervision of the Store Manager and Area Manager, the CustomerService Representative (CSR) supports daily store operations while upholding the company's commitment to exceptional customerservice. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers.
The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service.
Responsibilities and Duties:
CustomerService Excellence
Greet all customers with enthusiasm and professionalism, creating a welcoming environment (“Welcome to H&S” / “Welcome to Chevron”)
Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
Follow the company's Four Steps of CustomerService with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
Represent the company with professionalism in appearance, communication, and conduct
Cash Handling & Register Operations
Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions
Store Presentation & Merchandising
Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
Maintain signage, promotional materials, and pricing accuracy
Remove expired, damaged, or recalled items and report discrepancies to the Station Manager
Keep the sales floor, counters, and displays neat, clean, and clutter-free
Food & Beverage Handling
Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
Follow all food safety, sanitation, and temperature guidelines
Clean and sanitize equipment regularly to ensure quality and compliance
Maintenance, Cleanliness & Safety
Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
Refill windshield washer stations, paper towels, and squeegees at the pumps
Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems
Report equipment malfunctions or safety hazards immediately to management
Additional Duties
Adhere to the station's shift duties checklist for assigned shifts
Understand and assist with car wash operations (if applicable)
Perform other job-related duties as assigned by management
Education and Work Experience
High school diploma or equivalent preferred
Previous experience in retail, food service, or customer-facing roles preferred
Basic knowledge of POS systems and cash-handling procedures
CPR and First Aid training a plus
Strong communication skills and the ability to work effectively in a team environment
Skill Set
Strong customerservice and communication skills
Ability to multitask and stay organized in a fast-paced setting
Self-motivated and dependable, with strong follow-through and attention to detail
Able to follow direction, take initiative, and maintain professionalism under pressure
Comfortable using computers and POS systems; basic Microsoft Office skills a plus
Flexible availability, including nights, weekends, and holidays
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Frequent standing, walking, bending, and lifting up to 50 lbs
Requires use of hands, arms, and vision to operate POS systems and restock merchandise
Must be able to work both indoors and outdoors in various weather conditions
Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment
Must be able to communicate clearly and effectively in person and over the phone
Reasonable accommodations will be provided as required by law
Interview Availability - M-F (8AM - 12 PM)
Open Availability
All shifts
Opening - 4:30 AM - 1 PM
Mid Morning - 10 AM - 6:30 PM
2 Closers at 3:15 PM - 11:45 PM
$32k-41k yearly est. 14d ago
Weekend Customer Service
Lariat Bowl
Customer service agent job in Red Bluff, CA
Are you good at home making others feel at home? Can you keep things running smoothly under pressure? Are you a rockstar at creating a great guest experience - one that will keep customers coming back? Are you a hands-on, all-in, above-and-beyond kind of person? We're looking for someone like you. A great employee at Lariat Bowl - is tasked with keeping their area clean, keeping their guests smiling and making sure everything is running smoothly. Your job will be to help customers have a great time by helping them find the best solution for what they're looking for, running all transactions, helping with food preparation, making beverages & drinks, setting up bowling, darts & pool games and more. It's fast paced, fun and customer focused.
Duties and responsibilities
● Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
● Interact with customers, take orders and serve food and drinks ● Assess customers' needs and preferences and make recommendations
● Handle all game transactions such as - assigning people to lanes, distributing shoes, assigning darts, pool equipment, golf equipment, starting lasertag games and more.
● Comply with all food and beverage regulations
● Help in the kitchen preparing food as assigned or as needed
● Foster and maintain a positive work environment
● May be assigned to parties as needed
● May be assigned to the arcade and attraction areas as needed
● Be able and willing to work as a team and demonstrate a positive team environment - remember on our team there is no such thing as “that's not my job”
● Stay guest focused and nurture an excellent guest experience
● Ensure health and safety standards are followed
● Use all daily, weekly & monthly checklists as assigned and/or needed
Qualifications & Requirements
● Computer literacy / willingness to learn a must
● Must be 21 years old
● Ability to keep your area organized, stocked and clean
● Must have or be willing to obtain California Food Handlers Card
● Responsible Beverage Service (RBS) certificate a huge plus
● Willing and able to work weekends
● Positive attitude and excellent communication skills
$32k-40k yearly est. 35d ago
Customer Service Representative
Community Choice Financial Family of Brands 4.4
Customer service agent job in Redding, CA
Your Opportunity
CustomerService Representative California Check Cashing Stores Redding, CA
As a CustomerService Representative (CSR), you'll help people in your community access the financial solutions they need-right when they need it the most. You'll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you'll be offered hands-on training, coaching, and development as we invest in your long-term success. If you're looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!
What We Offer
Compensation
The hourly wage for the position is $20.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.
Benefits & Perks*
Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
Company-Sponsored Life and AD&D Insurance.
Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
What You'll Do - Essential Duties and Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing customer appointments.
Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.**
**Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements.
What We're Looking For - Qualifications and Skills
A high school diploma or equivalent.
Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to accurately enter data.
Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.
Nice to Haves - Preferred Qualifications and Skills
Experience in check cashing, document verification, and/or money order processing.
Prior cash handling, cash drawer/vault management experience.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
Workplace Awards & Recognition
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose
The Community Choice Financial Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
Think you'll thrive here? Learn more at *************************************************
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Community Choice Financial Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools to assist in its recruitment and hiring process.
Read the AI Use Consent and Acknowledgement for more information.
Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************. In-store positions are in person only.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
$20 hourly Auto-Apply 11d ago
Structures Representative
Mark Thomas 3.2
Customer service agent job in Redding, CA
Mark Thomas is hiring a Structures Representative! Under the supervision of an assigned Project Manager, or Resident Engineer if circumstances dictate, the Structures Representative (SR) uses his/her engineering judgment to evaluate construction in compliance with the plans, specifications, and other appropriate standards with an emphasis on the structural portions of the construction project work. The SR is an authorized representative of the CM Project Manager (or Resident Engineer), and/or, the client representative as assigned. The SR will exercise authority to the level assigned on a project-by-project basis. In addition, the SR has full authority, in matters of safety related to imminent hazard or danger.
The SR is responsible for providing technical expertise for proper execution and administration of the structural components of the construction project. The SR provides advice and guidance regarding the relevant structural work to the CM Project Manager or Resident Engineer. The CM Project Manager or Resident Engineer ultimately makes final determinations based on such advice and guidance from the SR.
GENERAL RESPONSIBILITIES
• Understands and properly interprets the pertinent contract documents, information, and references for the structural work of a construction project
• Exercises sound engineering judgement and determinations regarding the administration of a construction contract and field operations for the structural aspects of a project
• Administers the documentation of a construction contract's structural work, verifies that contract documentation related to structures including but not limited to contract correspondence, change orders, submittals, and requests for information. is generated, distributed, and filed in
proper order
• Monitors and oversees the safety program for field work and operations related to the structural aspects of construction
• Performs assignments as determined and delegated by the CM Project Manager or Resident Engineer
SPECIFIC RESPONSIBILITIES
• Attends bi-weekly safety meeting and leads portions of the meeting related to safety issues and topics pertinent to structural construction
• Resolves or facilitates the resolution of discrepancies, problems with the contract documents and pertinent field operations related to structures
• Takes appropriate field measurements and performs calculations for the monthly payment of contract quantities for structural work in an accurate manner
• Coordinates and/or performs quality testing for structural work on the construction project
• Writes clear, concise, and thorough daily entries for reports, memos, notes, etc Creates and maintains open and productive communications between the CM Project Manager/Resident Engineer, subordinates, subconsultants, Mark Thomas management staff, contractors, and/or clients
• Promotes the Mark Thomas core values, vision, and goals internally and externally
• Performs other duties as assigned
EDUCATION, EXPERIENCE, SKILLS & CERTIFICATIONS
• Meets/exceeds competencies equivalent to the Assistant Resident Engineer level
• Holds a BS degree in Civil Engineering or Construction Engineering
• 5+ years progressively responsible experience in construction inspection, or, 7-10+ years of general construction experience specifically related to structural engineering design and construction
• California Professional Engineer (PE) license required; or PE in another state with the ability to obtain CA Licensure within one year
• Possession of a valid driver's license
• Willingness to travel
• Proficient in MS PowerPoint and MS Project
• Competent verbal and written communication skills
• Demonstrated basic understanding of both internal and external project financials and metrics
• Ability to develop and maintain professional relationships with a variety of unique and diverse people and personalities
*The offered base rate of compensation (California locations only) will be based on individual education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. The successful candidate selected for hire will need to submit to a background check due to client relationship responsibilities and interactions required for this position following the extension of a conditional offer.
Mark Thomas is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Mark Thomas welcomes all.
$31k-40k yearly est. 60d+ ago
Pro Customer Service/Sales
Home Depot 4.6
Customer service agent job in Redding, CA
The Home Depot Pro CustomerService/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.
Pro CustomerService/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs.
Pro CustomerService/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store.
Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success.
Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors.
The Pro CustomerService/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customerservice and safety.
Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.
$32k-39k yearly est. 44d ago
Gun Store / Sporting Goods/ Feed Store Customer Service Representative
Reynolds Ranch & Farm Supply
Customer service agent job in Red Bluff, CA
OUR COMPANY
Reynolds Ranch & Farm Supply in Red Bluff, CA is looking for one gun store / sporting goods/ feed store customerservice representative to join our person strong team. We are located on 501 Madison Street. Our ideal candidate is attentive, punctual, detail oriented and hard-working. Even though this position is primarily for sporting good and firearm sales, you must be able to work in the feed store.
While at Reynolds Ranch, our customers can expect the highest level of quality and service. Our commitment to excellence is built upon the highest standards of customerservice. We take pride in offering the best products on the market backed by the most knowledgeable professionals in the industry.
Join our team and enjoy
competitive pay
, a 401k with employer matching,
paid sick leave
, and a life insurance policy! Discover a workplace that values you and your future-apply now!
THE POSITION
This position requires weekends and holidays. We are seeking an enthusiastic CustomerService Representative for Firearms Store, Sporting Goods and Feed Stores. This position is responsible for helping customers by providing product and service information while providing a friendly and pleasant experience.
Personal or professional firearms experience is preferred but not required. You must be a quick learner with a love for the industry in order to provide our customers with accurate and extensive information throughout the process.
Responsibilities:
Assist customers with choosing the correct firearms and accessories for their specific needs.
Assisting the customers with placing special orders.
Assist customers on the telephone by placing orders and answering questions.
Answer email/chat inquiries
Follow up on back orders
Handle customer inquiries and complaints
Provide information about the products and services
Document and update customer records based on interactions in the POS software
Develop and maintain a knowledge base of the evolving products and services
Qualifications:
Previous experience in customerservice, sales, or tech support is preferred but not required.
Computer literate is a must
Ability to build rapport with clients
Ability to work in a team environment
Ability to prioritize work and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Must be able to apply for an obtain a COE which acknowledges your eligibility to work around firearms
Preferred experience using POS software
Preferred experience in a high-pace atmosphere
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics for this position are typical of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All offers for employment are contingent upon favorable criminal background check and drug screen results.
$32k-41k yearly est. 60d+ ago
Automotive Service Advisor
Crown Motors 4.2
Customer service agent job in Redding, CA
As an Automotive Service Writer at Crown Motors, you will be the vital link between our customers and the service department. Your role involves delivering exceptional customerservice by understanding vehicle issues, explaining repair needs, and coordinating with technicians to ensure timely and quality service. This position requires strong communication skills, a passion for automotive knowledge, and a commitment to maintaining Crown Motors' reputation for excellence.
Key Responsibilities:
Customer Interaction:
Greet customers warmly and professionally upon arrival.
Listen to customer concerns, gather detailed information about vehicle issues, and record their requests.
Provide clear and accurate explanations of vehicle conditions, repair options, and cost estimates.
Service Coordination:
Create detailed service orders and relay customer concerns to technicians.
Maintain regular communication with technicians to track progress and update customers on repair timelines.
Ensure all services align with manufacturer recommendations, warranty guidelines, and dealership standards.
Upselling and Recommendations:
Advise customers on recommended maintenance services to enhance vehicle safety and performance.
Present promotions, dealership services, and special offers to customers.
Documentation and Software:
Accurately document repair orders, customer interactions, and vehicle service history in the dealership's management system.
Monitor and manage appointments, ensuring smooth workflow within the service department.
Quality Assurance:
Conduct follow-ups with customers to confirm their satisfaction with completed services.
Collaborate with the service team to resolve any customer complaints effectively.
Qualifications:
High school diploma or equivalent; associate's degree or vocational training in automotive services is a plus.
Previous experience as a service writer, advisor, or in a customer-facing automotive role.
Strong understanding of automotive systems and repair terminology.
Excellent communication, organizational, and multitasking skills.
Proficiency with dealership management systems and basic computer software.
Valid driver's license with a clean driving record.
Physical Requirements:
Ability to stand, walk, and move within the service department for extended periods.
Capability to lift up to 20 pounds occasionally.
Compensation:
This position offers an hourly wage, with the potential for bonuses based on service sales. Benefits may include health insurance, paid time off, 401(k), and employee discounts.
Working Conditions:
This role requires working in the dealership's service department, involving a mix of office and shop-floor environments. Occasional evening or weekend shifts may be required based on customer demand.
$46k-56k yearly est. 6d ago
Customer Care Rep
Partnered Staffing
Customer service agent job in Redding, CA
Kelly Services Currently seeking a HR Coordinator / Executive Assistant in Wilmington, DE for one of our top Life Science clients for a 6+ month contract role. Kelly is a full service workforce solutions provider to 98% of the Fortune 100™ companies. We provide employment to more than 700,000 people annually and we deal with some of the largest and best companies both nationally and locally.
Kelly Services has Customer Care Rep openings for our client, one of California's leading health insurance providers, at their location in Redding, CA. This is a temp to hire opportunity starting on May 30, 2017. Position pays $15.25 per hour. .
Job Description:
Responds to and resolves various customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards. Answers incoming calls and written requests for information from members or providers promptly and accurately. Composes routine and non-routine correspondence to answer member inquiries that require a written response. Coordinates with other departments to ensure timely and appropriate responses. Expedites and resolves complex issues and makes claim adjustments. Educates others on the product, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process. In the Lead role, deals with the most complex cases and issues as an individual contributor or may focus on mentoring and acting as a backup for supervisory responsibilities. May assist in scheduling and coordinating team activities. Typically provides input in hiring decisions and performance appraisals. Handles the highest level of escalated and unresolved calls.
Schedule: 8am - 4:30pm, Monday through Friday. Possible overtime after completing training.
Years of experience: A minimum of 6 months in a call center setting.
Required education: HS diploma/GED
Top Must-Haves on Resume:
Responsibilities:
Successfully exceed Associate level responsibilities. In addition, successfully completes tier 2 training which covers some of the following: Handles escalated calls; may de-escalate calls Responds to member benefits in writing Peer to peer coaching /training Performs inventory reduction, routine to mid-level, i.e. member inquiries, may adjust claims, responds to emails, etc. May expedite, research, and resolve complex issues Consistently performs established performance metrics, such as quality, production; average handling time AHT and calls per hour CPH Works with minimal supervision Education/Requirements Successfully meets requirements of nesting audit
Have strong customerservice experience especially phones and a proven ability to meet performance standards Strong organizational skills Ability to work independently Ability to mentor others Ability to interpret the various health plans and any documentation associated with them
Minimum Experience Level Typically 1-2 years of related experience successfully demonstrating increasingly higher level work
Additional Information
Pay Rate $34 per hour
$15.3-34 hourly 4h ago
Children and Family Services Liaison
Children's Legacy Center 3.8
Customer service agent job in Redding, CA
Job DescriptionSalary: $25.00 - $27.00 per hour DOE
The Children and Family Services Liaison serves as the main point of contact between One SAFE Place (OSP) and Shasta County Children's Services (CS). The CFS Liaison provides emotional support and domestic violence counseling and education to adult CS clients who have experienced domestic violence, provides consultation and education regarding domestic violence issues to CS staff, and participates in all CS staff meetings as scheduled. This position will work between the Childrens Services office four (4) days a week and the One SAFE place location one (1) day a week.
Duties and Responsibilities:
Provide education, consultation, and support to parents and caretakers regarding domestic violence and its effects on children.
Coordinate and facilitate on-site and educational groups for parents and caretakers referred by CS staff.
Coordinate and facilitate one-on-one Mini Discovery sessions for parents and caretakers referred by CS staff.
Accompany CS staff on home visits as requested.
Present 'Domestic Violence 101' to new CS staff and facilitate ongoing training to enhance understanding of domestic violence.
Provide counseling and education to clients regarding the impact of Intimate Partner Violence (IPV) on children.
Provide information about Intimate Partner Violence (IPV) and offer referrals to services available through community-based organizations. IPV resources and referrals to services provided by community-based organizations.
Provide an average of 16 hours per week participating in direct client contact in client homes or other locations determined by BHSS staff responding to IPV in which children are present.
Collaborate with CS staff to support clients experiencing domestic violence and encourage positive engagement with their case plans.
Act as a liaison between CS staff, One SAFE Place staff, and other agencies, coordinating services for parents and caretakers.
Prepare for, attend, and participate in various meetings, including CS case staffing, daily staff meetings, Red Team Meetings, MDT meetings and monthly contract meetings.
Attend and participate in monthly One SAFE Place staff meetings and trainings.
Write and submit quarterly and monthly Program Reports for CS supervisors and the One SAFE Place Board of Directors including the Protective Factor report.
Provide clients with crisis intervention counseling, personal advocacy, peer counseling, safety planning, and court accompaniment.
Reinforce positive parenting techniques and supervise children as needed.
Maintain availability of educational materials related to domestic violence at CS offices.
Assist with the identification and applications for grants as directed by the Client Services Director.
Provide mandatory coverage for Crisis Hotline shifts which may include after hours, nights, and weekends
Other duties as assigned
Knowledge, Skills and Abilities:
Strong understanding of the dynamics of domestic violence, intimate partner violence (IPV), and their impact on survivors and children
Knowledge of trauma-informed practices and the ability to apply them in a sensitive and supportive manner
Ability to provide nonjudgmental, culturally competent support to survivors of trauma
Experience with basic crisis intervention, active listening, and de-escalation techniques
Knowledge of child development and parenting practices to help guide caretakers
Comfortable presenting and facilitating group and one-on-one educational sessions
Ability to work collaboratively with multidisciplinary teams, including social workers, law enforcement, and service providers
Skilled at navigating systems and advocating for client access to community resources
Education and Experience:
High school diploma or equivalent required; associate or bachelors degree in human services, social work, psychology or a related field preferred
Minimum of one year experience working with survivors of domestic violence, sexual assault, and/or human trafficking or related experience
Ability to work independently and prioritize tasks effectively
Demonstrated ability to maintain confidentiality and handle sensitive information with discretion
Must possess a valid drivers license, reliable transportation, and auto insurance
Must be able to pass background checks as required by funding and licensing agencies
Physical Requirements:
Ability to sit or stand for extended periods (up to 6 hours intermittently throughout the day).
Ability to walk, climb stairs, and move around office settings and residential or community environments.
Frequent travel between sites (Childrens Services office, One SAFE Place, client homes, and community locations), including driving for up to 12 hours per day.
Bending, stooping, reaching, kneeling, or crouching may be required when interacting with children or assisting in family environments.
Occasional lifting and carrying of supplies, presentation materials, or children up to 25 pounds.
Exposure to high-stress, emotionally intense situations involving domestic violence and trauma.
Potential exposure to clients in crisis who may exhibit unpredictable or volatile behavior.
Must be comfortable working in clients homes, which may have varying levels of cleanliness, safety, and stability.
Must be able to maintain professional composure and emotional resilience while handling sensitive topics and emergencies.
Visual and auditory ability to observe and assess behaviors, respond to client needs, and complete documentation and reporting.
Clear verbal communication to provide education, counseling, and advocacy in emotionally charged environments.
Rate of Pay:
Full Time
$25.00 - $27.00 per hour
Benefits:
Employee covered Health Insurance
Employee covered Dental Insurance
Employee covered Vision Insurance
401(k) package
Employee covered Prestige Urgent Care Membership
Paid Time Off
Who we are:
One SAFE Place and Childrens Legacy Center are separate legal entities. Arch Collaborative is a fictitious business name (DBA) of Childrens Legacy Center. Under the DBA Arch Collaborative, and a signed management services agreement, Childrens Legacy Center assists One SAFE Place with operations and enhances OSPs impact. Through One SAFE Places participation in Arch Collaborative, we have created a network of organizations that respond effectively to trauma, violence, and exploitation in our community while maintaining the legal status of each organization.
$25-27 hourly 14d ago
Parts Representative BU
Volvo Group 4.9
Customer service agent job in Redding, CA
Professional Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
**Job Summary and Purpose:**
The responsibility of the parts representative will ensure that all customers accurately receive the support and customerservice needed in the parts and warehouse departments. The person responsible must be detail oriented, able to provide courteous and professional customerservice and have the ability to operate in a fast-paced environment with a team compiled of vendors, co-workers and customers.
- This position will champion a "Safety First", "Customer Focused" and a "Continuous improvement" culture.
- Enforce and adhere to all company policies, procedures, standards, and values.
- Maintain excellent customer and employee relations.
- Work safely at all times. Adhere to all VCES safety guidelines, policies, and practices.
**Main Tasks/ Responsibilities:**
- Oversee the front counter parts retail desk: order acceptance and entry, will calls and distribution.
- Process emergency part orders in a timely manner.
- Assist with inventory management (ordering, shipment, monitoring backorders) and help maintain Showroom displays on a regular basis.
- Identify ordered parts with long lead time and obtain through alternate suppliers within price guidelines. Be able to manage and invoice ship direct orders timely.
- Maintain accurate documentation of all part orders for customers and file all needed history documentation.
- Submits all parts warranty and return claims within the required time frame to receive maximum credit.
- Communicate with management on parts availability issues.
- Determine pricing on all orders is correct and in accord to company policy.
- Conduct daily tracking of outstanding orders and/or shipments.
- Perform other duties as assigned.
**Education/Professional Qualifications required for the position:**
- High School diploma or GED preferred.
- 2-4 years of prior work experience (Construction, Warehouse, Automotive industry) preferred.
- Possesses a valid California Driver's license.
**Additional Important Requirements:**
- Proficient in standard computer systems (Quipware, Microsoft Office Products).
- Knowledgeable of warehouse inventory numbering system.
- Knowledge in shipping methods, material handling equipment and tools.
- Problem solving and troubleshooting skills required.
- Able to complete in-house certification for Forklift Operator.
- Good communication and interpersonal skills.
- Bilingual in Spanish is a plus.
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $41.08/ hour, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
In addition to a solid package of compensation and benefits, plus you will enjoy:
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today's challenging reality of combining work and personal life easier.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
We value your data privacy and therefore do not accept applications via mail.
**Who we are and what we believe in**
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.
Applying to this job offers you the opportunity to join **Volvo Group** . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Part of Volvo Group, **Volvo Construction Equipment** is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone's full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.
Job Category: Sales & Services
Organization: Volvo Construction Equipment
Travel Required: No Travel Required
Requisition ID: 27282
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**Do we share the same aspirations?**
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
**Nearest Major Market:** Redding
$41.1 hourly 10d ago
Customer Service Representative
Community Choice Financial Family of Brands 4.4
Customer service agent job in Redding, CA
Job Description
At California Check Cashing Stores, we're more than a financial service provider; we're a trusted ally for hard-working customers who are seeking quick and reliable financial solutions. As a CustomerService Representative, you'll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store experiences.
Responsibilities
Forge connections with customers to cultivate lasting relationships that drive repeat business.
Skillfully review, validate, and process customer transactions with accuracy including check cashing, money transfer, and customer payments.
Proactively maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system.
Build new business by completing inbound and outbound call campaigns daily.
Assist in customer account management and collections by accepting payments, monitoring, and managing customer appointments.
Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
Engage in ongoing training and remain updated on our evolving products and processes.
Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.
Qualifications
High school diploma or equivalent
Excellent verbal and written communication skills
Professional demeanor with customers and peers
Meticulous attention to detail and ability to accurately enter data
Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
Must be at least 18 years of age
Background check required (subject to applicable law)
Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills
Experience in check cashing, document verification, and/or money order processing
Prior cash handling, cash drawer/vault management experience
Bilingual (English/Spanish) is a plus and may be required for certain locations
How much does a customer service agent earn in Redding, CA?
The average customer service agent in Redding, CA earns between $26,000 and $41,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.
Average customer service agent salary in Redding, CA