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Customer service agent jobs in Redding, CA

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  • Customer Care Rep

    Partnered Staffing

    Customer service agent job in Redding, CA

    Kelly Services Currently seeking a HR Coordinator / Executive Assistant in Wilmington, DE for one of our top Life Science clients for a 6+ month contract role. Kelly is a full service workforce solutions provider to 98% of the Fortune 100™ companies. We provide employment to more than 700,000 people annually and we deal with some of the largest and best companies both nationally and locally. Kelly Services has Customer Care Rep openings for our client, one of California's leading health insurance providers, at their location in Redding, CA. This is a temp to hire opportunity starting on May 30, 2017. Position pays $15.25 per hour. . Job Description: Responds to and resolves various customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards. Answers incoming calls and written requests for information from members or providers promptly and accurately. Composes routine and non-routine correspondence to answer member inquiries that require a written response. Coordinates with other departments to ensure timely and appropriate responses. Expedites and resolves complex issues and makes claim adjustments. Educates others on the product, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process. In the Lead role, deals with the most complex cases and issues as an individual contributor or may focus on mentoring and acting as a backup for supervisory responsibilities. May assist in scheduling and coordinating team activities. Typically provides input in hiring decisions and performance appraisals. Handles the highest level of escalated and unresolved calls. Schedule: 8am - 4:30pm, Monday through Friday. Possible overtime after completing training. Years of experience: A minimum of 6 months in a call center setting. Required education: HS diploma/GED Top Must-Haves on Resume: Responsibilities: Successfully exceed Associate level responsibilities. In addition, successfully completes tier 2 training which covers some of the following: Handles escalated calls; may de-escalate calls Responds to member benefits in writing Peer to peer coaching /training Performs inventory reduction, routine to mid-level, i.e. member inquiries, may adjust claims, responds to emails, etc. May expedite, research, and resolve complex issues Consistently performs established performance metrics, such as quality, production; average handling time AHT and calls per hour CPH Works with minimal supervision Education/Requirements Successfully meets requirements of nesting audit Have strong customer service experience especially phones and a proven ability to meet performance standards Strong organizational skills Ability to work independently Ability to mentor others Ability to interpret the various health plans and any documentation associated with them Minimum Experience Level Typically 1-2 years of related experience successfully demonstrating increasingly higher level work Additional Information Pay Rate $34 per hour
    $15.3-34 hourly 14h ago
  • Children and Family Services Liaison

    Children's Legacy Center 3.8company rating

    Customer service agent job in Redding, CA

    Job DescriptionSalary: $25.00 - $27.00 per hour DOE The Children and Family Services Liaison serves as the main point of contact between One SAFE Place (OSP) and Shasta County Children's Services (CS). The CFS Liaison provides emotional support and domestic violence counseling and education to adult CS clients who have experienced domestic violence, provides consultation and education regarding domestic violence issues to CS staff, and participates in all CS staff meetings as scheduled. This position will work between the Childrens Services office four (4) days a week and the One SAFE place location one (1) day a week. Duties and Responsibilities: Provide education, consultation, and support to parents and caretakers regarding domestic violence and its effects on children. Coordinate and facilitate on-site and educational groups for parents and caretakers referred by CS staff. Coordinate and facilitate one-on-one Mini Discovery sessions for parents and caretakers referred by CS staff. Accompany CS staff on home visits as requested. Present 'Domestic Violence 101' to new CS staff and facilitate ongoing training to enhance understanding of domestic violence. Provide counseling and education to clients regarding the impact of Intimate Partner Violence (IPV) on children. Provide information about Intimate Partner Violence (IPV) and offer referrals to services available through community-based organizations. IPV resources and referrals to services provided by community-based organizations. Provide an average of 16 hours per week participating in direct client contact in client homes or other locations determined by BHSS staff responding to IPV in which children are present. Collaborate with CS staff to support clients experiencing domestic violence and encourage positive engagement with their case plans. Act as a liaison between CS staff, One SAFE Place staff, and other agencies, coordinating services for parents and caretakers. Prepare for, attend, and participate in various meetings, including CS case staffing, daily staff meetings, Red Team Meetings, MDT meetings and monthly contract meetings. Attend and participate in monthly One SAFE Place staff meetings and trainings. Write and submit quarterly and monthly Program Reports for CS supervisors and the One SAFE Place Board of Directors including the Protective Factor report. Provide clients with crisis intervention counseling, personal advocacy, peer counseling, safety planning, and court accompaniment. Reinforce positive parenting techniques and supervise children as needed. Maintain availability of educational materials related to domestic violence at CS offices. Assist with the identification and applications for grants as directed by the Client Services Director. Provide mandatory coverage for Crisis Hotline shifts which may include after hours, nights, and weekends Other duties as assigned Knowledge, Skills and Abilities: Strong understanding of the dynamics of domestic violence, intimate partner violence (IPV), and their impact on survivors and children Knowledge of trauma-informed practices and the ability to apply them in a sensitive and supportive manner Ability to provide nonjudgmental, culturally competent support to survivors of trauma Experience with basic crisis intervention, active listening, and de-escalation techniques Knowledge of child development and parenting practices to help guide caretakers Comfortable presenting and facilitating group and one-on-one educational sessions Ability to work collaboratively with multidisciplinary teams, including social workers, law enforcement, and service providers Skilled at navigating systems and advocating for client access to community resources Education and Experience: High school diploma or equivalent required; associate or bachelors degree in human services, social work, psychology or a related field preferred Minimum of one year experience working with survivors of domestic violence, sexual assault, and/or human trafficking or related experience Ability to work independently and prioritize tasks effectively Demonstrated ability to maintain confidentiality and handle sensitive information with discretion Must possess a valid drivers license, reliable transportation, and auto insurance Must be able to pass background checks as required by funding and licensing agencies Physical Requirements: Ability to sit or stand for extended periods (up to 6 hours intermittently throughout the day). Ability to walk, climb stairs, and move around office settings and residential or community environments. Frequent travel between sites (Childrens Services office, One SAFE Place, client homes, and community locations), including driving for up to 12 hours per day. Bending, stooping, reaching, kneeling, or crouching may be required when interacting with children or assisting in family environments. Occasional lifting and carrying of supplies, presentation materials, or children up to 25 pounds. Exposure to high-stress, emotionally intense situations involving domestic violence and trauma. Potential exposure to clients in crisis who may exhibit unpredictable or volatile behavior. Must be comfortable working in clients homes, which may have varying levels of cleanliness, safety, and stability. Must be able to maintain professional composure and emotional resilience while handling sensitive topics and emergencies. Visual and auditory ability to observe and assess behaviors, respond to client needs, and complete documentation and reporting. Clear verbal communication to provide education, counseling, and advocacy in emotionally charged environments. Rate of Pay: Full Time $25.00 - $27.00 per hour Benefits: Employee covered Health Insurance Employee covered Dental Insurance Employee covered Vision Insurance 401(k) package Employee covered Prestige Urgent Care Membership Paid Time Off Who we are: One SAFE Place and Childrens Legacy Center are separate legal entities. Arch Collaborative is a fictitious business name (DBA) of Childrens Legacy Center. Under the DBA Arch Collaborative, and a signed management services agreement, Childrens Legacy Center assists One SAFE Place with operations and enhances OSPs impact. Through One SAFE Places participation in Arch Collaborative, we have created a network of organizations that respond effectively to trauma, violence, and exploitation in our community while maintaining the legal status of each organization.
    $25-27 hourly 22d ago
  • Customer Relations Representative - State Farm Agent Team Member

    Scott Schumacher-State Farm Agent

    Customer service agent job in Redding, CA

    Job DescriptionBenefits: Competitive salary Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Scott Schumacher - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Establish customer relationships and follow up with customers as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. QUALIFICATIONS: Dedicated to customer service Able to effectively relate to a customer, answer their questions, and anticipate their needs. Excellent communication skills to assist customers and coordinate with other agency team members Proactive in problem-solving BENEFITS: Hourly pay plus commission/bonus Growth potential/Opportunity for advancement within my office Paid time off (vacation and personal/sick days) Valuable career-building experience
    $37k-51k yearly est. 22d ago
  • Financial Services Associate I - IV

    Sierra Central Credit Union 3.9company rating

    Customer service agent job in Redding, CA

    We are seeking a reliable and customer-focused individual to join our team as a Financial Services Associate I-IV. In this role, you will be responsible for providing exceptional customer service, processing transactions accurately, and promoting our products and services to customers. Summary: Provide accurate, prompt and professional member service while promoting credit union services. Actively participate in the branch efforts to meet or exceed assigned production goals. Responsibilities: - Greeting customers and assisting them with their banking needs - Processing deposits, withdrawals, and other transactions accurately and efficiently - Balancing cash drawers and reconciling discrepancies - Cross-selling bank products and services to customers - Inputting new account/loan applicant requests - Assisting customers with account inquiries and problem resolution in a professional manner - Adhering to bank procedures and security protocols to ensure the safety of customer transactions - Willing to travel and work at other branches as business needs dictate, sometimes on short notice. Requirements Qualifications: - High school diploma or equivalent - Previous customer service experience preferred - Comfortable doing sales and cold-calling - Strong communication and interpersonal skills - Ability to work efficiently in a fast-paced environment - Attention to detail and accuracy in handling transactions - Knowledge of banking products and services is a plus - Must pass background check Pay Ranges Financial Service Associate I - $19.56 - $20.38 - No banking to less than 3 years of banking/financial institution experience. Cash handling and customer service preferred. Financial Service Associate II - $21.00 - $23.00 - Three years credit union/financial institution experience with strong foundation in member service, cross-selling, and loan processes with one year experience as Financial Service Associate preferred. Financial Service Associate III - $23.60 - $26.00 - Four years credit union/financial institution experience with strong foundation in member service, cross-selling, and loan processes with one-year experience as Financial Service Representative preferred. Financial Service Associate IV - $25.00 - $29.46 - Four plus years credit union/financial institution experience with strong foundation in member service, cross-selling, and loan processes with one-year experience as Financial Service Representative preferred. If you are a motivated individual with a passion for providing excellent customer service, we encourage you to apply for this position. We offer a competitive salary, benefits package, and opportunities for career growth within our organization. We look forward to receiving your application and potentially welcoming you to our team as a Financial Services Associate I - IV. Thank you for considering this employment opportunity. Salary Description $19.56 - $25.00 an hour depending on experience
    $19.6-25 hourly 9d ago
  • Child Care Services Specialist

    Shasta County Office of Education 3.7company rating

    Customer service agent job in Redding, CA

    We are located in beautiful Northern California on the Sacramento River, near Shasta Lake, Whiskeytown Lake, Mt. Shasta, Mt. Lassen, and many other natural wonders. We are an outdoor enthusiast's ideal destination. If you are searching for a place with affordable homes, where you can escape traffic and congestion, and with a true sense of community then come explore Shasta County, California. We are committed to ensuring that all students receive a quality education taught by highly qualified and motivated staff committed to the academic, social, and emotional needs of every student. Our mission at the Shasta County Office of Education, "To be leaders in educational excellence, offering support to schools and community to ensure Shasta County students receive a quality education preparing them for high school graduation and success in career and college". It is a mission we do not take lightly. We are accountable to our clients, not only in providing a quality education for our youth, but also in maintaining sound management practices and care in how we provide oversight to the 25 school districts in Shasta County. Together with the school district superintendents we have developed common goals centered around collaboration and support for all students throughout Shasta County. Core Values Service to and Engagement of school districts, and community partners and each other for the benefit of all students Hopeful and Helpful Aspire to improve and innovate Shared humor and joy Trustworthy Attract, hire, and retain the best employees Purpose The job of Child Care Services Specialist is done for the purpose/s of performing a variety of complex and specialized duties in support of the Early Childhood Services department including record-keeping and referral functions; and serving as a liaison between parents, students, staff, partner agencies, outside organizations and the public concerning the Early Childhood Services department. This job reports to the Assigned Administrator/Supervisor. Essential Functions * Assists parents with enrolling in Early Childhood services for the purpose of referring parents to appropriate community resources and educational programs in accordance with their parent needs. * Communicates with County Office personnel, families, various outside agencies and the public for the purpose of educating on quality child care, exchanging information, resolving issues or concerns and coordinating services for families as needed. * Conducts home visits to exempt and licensed providers for the purpose of sharing information about health and community resources, assisting with licensing process, and understanding rules/regulations. * Confers with parents for the purpose of identifying and monitoring parents progress of referrals of child care and support services. * Develops, implements, and conducts trainings about supporting programs, agencies and the community (e.g. early child care, education programs, partner agencies, etc.) for the purpose of coordinating outreach events, presenting materials and information, and representing our programs and services in the community. * Maintains a variety of confidential and non-confidential manual and electronic lists and records for the purpose of providing an up-to-date reference and audit trail for compliance. * Participates in a variety of meetings, workshops and trainings (e.g. CPR/First Aid, recruitment events, parent trainings, etc.) for the purpose of remaining knowledgeable with program guidelines and assisting with the development, implementation and conduction of training activities in support of families, child care and educational programs. * Prepares and maintains various records and reports (e.g. parent files and records with health and contact information, licensed providers listings, correspondence, etc.) for the purpose of supporting the early childhood specialists with clerical functions, documenting activities, providing written reference, and/or conveying information. * Refers providers, students and families to local resources and services (e.g. state agencies, medical professionals, counselors, foundations, charities, etc.) for the purpose of ensuring the need of students and families are met. * Responds to inquiries from a variety of internal and external sources for the purpose of providing information and/or direction as may be required. * Serves as liaison between parents, staff, partner agencies, care providers, outside organizations and the public for the purpose of providing technical support and assistance concerning related services, practices, policies, procedures, requirements and standards concerning Early Childhood Services. Other Functions * Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit. Job Requirements: Minimum Qualifications Skills, Knowledge and Abilities SKILLS are required to perform multiple tasks with a potential need to upgrade skills in order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: operating standard office equipment including using pertinent software applications; planning and managing projects; applying curriculum and instructional techniques; counseling and mentoring employees; preparing and maintaining accurate records; facilitating meetings; performing standard bookkeeping; and adhering to safety practices. KNOWLEDGE is required to perform basic math, including calculations using fractions, percents, and/or ratios; read a variety of manuals, write documents following prescribed formats, and/or present information to others; and analyze situations to define issues and draw conclusions. Specific knowledge based competencies required to satisfactorily perform the functions of the job include: knowledge of community resources; principles of a community services program; school educational programs; age appropriate activities/behaviors; job-related codes/laws/rules/regulations/policies; and stages of child development. ABILITY is required to schedule a number of activities, meetings, and/or events; gather and/or collate data; and use basic, job-related equipment. Flexibility is required to work with others in a wide variety of circumstances; work with data utilizing defined but different processes; and operate equipment using defined methods. Ability is also required to work with a diversity of individuals and/or groups; work with a variety of data; and utilize specific, job-related equipment. Problem solving is required to analyze issues and create action plans. Problem solving with data may require independent interpretation; and problem solving with equipment is limited. Specific ability based competencies required to satisfactorily perform the functions of the job include: adapting to changing work priorities; communicating with diverse groups including those with varying educational levels; maintaining confidentiality; setting priorities; meeting deadlines and schedules; and working as part of a team. Responsibility Responsibilities include: working under limited supervision following standardized practices and/or methods; leading, guiding, and/or coordinating others; operating within a defined budget. Utilization of resources from other work units is often required to perform the job's functions. There is some opportunity to impact the organization's services. Working Environment The usual and customary methods of performing the job's functions require the following physical demands: some lifting, carrying, pushing, and/or pulling, and significant fine finger dexterity. Generally the job requires 50% sitting, 30% walking, and 20% standing. The job is performed under minimal temperature variations and in a generally hazard free environment. Experience Job related experience with increasing levels of responsibility is required. Education Community college and/or vocational school degree with study in job-related area. Equivalency Any combination equivalent to: associate's degree in social services or related field and two (2) years experience working with families in a social services or educational environment. The stated education and experience requirements are the preferred minimum qualifications for this job. However, relevant experience to substitute for the education requirement and relevant education, certificates and/or licenses to substitute for the experience requirement may be allowed. Required Testing Certificates Performance & Written Testing Valid California Driver's License CPR/First Aid Trainer Certificate within 3 months of hire date. Continuing Educ./Training Clearances Maintains Certificates and/or Licenses Department of Justice & FBI LiveScan Clearance Pre-Placement Health Assessment Tuberculosis Risk Assessment Clearance FLSA Status Approval Date Salary Range Non Exempt 22 Refer to the job posting for a list of experience requirements or if you have any questions or need further clarification, please contact the email address listed in the posting. APPLICATION PROCEDURE: *Submit a completed online application via EDJOIN. (required) *Submit Letter of Introduction stating educational background and experience as it relates to this position. (required) *Submit a current resume'. (required) *Submit 2 Letters of Recommendation (current within 5 years). (optional) ALL ITEMS MUST BE SUBMITTED ONLINE FOR A COMPLETE APPLICATION APPLICATION PROCEDURE: *Submit a completed online application via EDJOIN. (required) *Submit Letter of Introduction stating educational background and experience as it relates to this position. (required) *Submit a current resume'. (required) *Submit 2 Letters of Recommendation (current within 5 years). (optional) ALL ITEMS MUST BE SUBMITTED ONLINE FOR A COMPLETE APPLICATION * Letter of Introduction (Cover Letter (Not to exceed one page)) * Resume (Resume') Comments and Other Information Location: Early Childhood Services - 43 Hilltop Redding, CA 8:00am-5:00pm, Permanent; 12 month #2526039, #2526040, #2526048, #2526067 Performs a variety of complex and specialized duties in support of the Early Childhood Services department including enrollment, record-keeping, referral and placement functions; serve as a liaison between parents, students, staff, partner agencies, outside organizations and the public concerning the Early Childhood Services department. APPLICATIONS THAT DO NOT INCLUDE ALL REQUIRED DOCUMENTS WILL NOT BE CONSIDERED
    $34k-41k yearly est. 49d ago
  • Customer Service Representative

    City of Redding (Ca 4.1company rating

    Customer service agent job in Redding, CA

    * Assign and bill new accounts. * Respond to intense daily contact with internal and external customers in person, over the telephone, and via e-mail and facsimile with regard to utility billing. * Respond to customers' calls regarding service failures. * Interpret and explain charges, policies, procedures, special programs, and rates. * Conduct special billing investigations involving difficult problems; make determinations and resolve disputes. * Keep/review records, maintain files and assign items to their proper place, locate and explain numerical data, and compare names and numbers accurately and rapidly. * Handle difficult credit and collection issues, all according to departmental policies and procedures, requiring use of individual judgement. * Monitor customer account balances for utilities services and initiate credit and collection procedures. * Process and balance utility bill payments received in person, by telephone, or through the mail. Click here for the complete job description * Knowledge of automated computer systems and procedures for bill collection and follow up * Knowledge of office equipment, including computer, 10-key adding machine, and copy and fax machines * Knowledge of methods, practices, and terminology used in financial and statistical record keeping, interpersonal communication skills, and mathematical calculations * Ability to post and make mathematical computations rapidly and accurately, which includes handling payment transactions * Ability to operate office machines such as a calculator, typewriter, adding machine, and data entry terminal * Ability to compose and type business letters * Ability to interpret utility rate schedules and customer billing records, understand and interpret city ordinances, contracts, and legal documents, compare names and numbers accurately and rapidly * Ability to type at least 30 wpm, net (see Typing Requirement below). Education, Experience and Special Requirements: * Any combination of training and experience that provides the required knowledge, skills, and abilities to perform the various job functions is qualifying. * Typical education would include a high school diploma, or equivalent. * Typical experience would include two years of general clerical experience, preferably including some financial record keeping and one (1) year of customer service in a call center, utility service, fee collection environment, retail environment or other related industry. Click Here for the full list of Qualifications. You will receive notifications pertaining to this recruitment at the e-mail address and text message number provided on your application. Email correspondence may go to your spam or junk mail folder. Examination Process: A written examination will be administered. This recruitment will add to an eligibility list to fill the current vacancy, as well as subsequent vacancies (City-wide) that occur during the life of the list. City of Redding Employees- If you took and passed the Customer Service Representative Exam examination since April 2022, you are not required to retest and may retain your prior score, OR, if you prefer, you may retest to receive a new score. You will not have the option of retesting and keeping the better of the two scores. Your name may remain on the eligibility list for a period of five years before you will be required to test again, unless significant changes are made to the examination. Either way, you must submit an online application and select the appropriate box on the supplemental question that asks to either "Retest" or "Retain" your previous score. The typing requirement for this position is 30 NET words per minute. Candidates must attach a valid typing certificate, as outlined on How to Obtain a Typing Certificate. Please note that online typing certificates are not considered valid. by the closing date and time. Selection Process: Final appointment is contingent upon: * Positive past employment references * Passing a city paid fingerprint criminal check (applicants 18 and older) Veteran's Credit: Applicants who attach a copy of the DD-214 to their application indicating "Honorable Discharge" from military service and receive a passing score on the examination process will have two (2) additional points added to their final examination score. The City of Redding adheres to to Cal/OSHA COVID-19 requirements. AN EQUAL OPPORTUNITY/FEDERAL AFFIRMATIVE ACTION EMPLOYER
    $27k-35k yearly est. 6d ago
  • Customer Service Representative - State Farm Agent Team Member

    Travis Foster-State Farm Agent

    Customer service agent job in Redding, CA

    Job DescriptionBenefits: 401(k) 401(k) matching Opportunity for advancement Paid time off Wellness resources Parental leave ROLE DESCRIPTION: As a front office team member with Travis Foster State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Establish customer relationships and follow up with customers as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. QUALIFICATIONS: Dedicated to customer service Able to effectively relate to a customer, answer their questions, and anticipate their needs. Excellent communication skills to assist customers and coordinate with other agency team members Proactive in problem-solving BENEFITS: Hourly pay plus commission/bonus Growth potential/Opportunity for advancement within my office Paid time off (vacation and personal/sick days) Health benefits membership 401K with employer guaranteed contribution monthly Valuable career-building experience
    $32k-41k yearly est. 10d ago
  • Customer Service Representative

    Community Choice Financial Family of Brands 4.4company rating

    Customer service agent job in Redding, CA

    Your Opportunity Customer Service Representative Check Into Cash Redding, CA As a Customer Service Representative (CSR), you'll help people in your community access the financial solutions they need-right when they need it the most. You'll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you'll be offered hands-on training, coaching, and development as we invest in your long-term success. If you're looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on! What We Offer Compensation The hourly wage for the position is $20.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks* Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development. Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country. Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion. Performance-based career advancement. Educational Reimbursement Program. Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA). Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program. Company-Sponsored Life and AD&D Insurance. Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance. Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program. Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace. Paid time off that grows with you, starting with 12 days in your first year. *Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. What You'll Do - Essential Duties and Responsibilities Connect with customers to cultivate lasting relationships that drive repeat business. Review, validate, and process customer transactions with accuracy. Maximize customer success by offering personalized financial services that fit their lifestyle. Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system. Build new business by completing daily call campaigns. Assist in customer account management and collections by accepting payments and managing customer appointments. Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events. Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed. Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations. Engage in ongoing training and stay current on product and process changes. Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards. Conduct additional tasks as directed by leadership. Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.** **Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements. What We're Looking For - Qualifications and Skills A high school diploma or equivalent. Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues. Meticulous attention to detail and ability to accurately enter data. Proficiency in using phones, POS system, Microsoft Office, and other computer systems. Must be at least 18 years of age (19 in Alabama). Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law. The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard. Nice to Haves - Preferred Qualifications and Skills Experience in check cashing, document verification, and/or money order processing. Prior cash handling, cash drawer/vault management experience. Bilingual (English/Spanish) is a plus and may be required for certain locations. Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated). Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose The Community Choice Financial Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. Think you'll thrive here? Learn more at ************************************************* The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Community Choice Financial Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools to assist in its recruitment and hiring process. Read the AI Use Consent and Acknowledgement for more information. Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************. In-store positions are in person only. The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
    $20 hourly Auto-Apply 36d ago
  • Structures Representative

    Mark Thomas 3.2company rating

    Customer service agent job in Redding, CA

    Mark Thomas is hiring a Structures Representative! Under the supervision of an assigned Project Manager, or Resident Engineer if circumstances dictate, the Structures Representative (SR) uses his/her engineering judgment to evaluate construction in compliance with the plans, specifications, and other appropriate standards with an emphasis on the structural portions of the construction project work. The SR is an authorized representative of the CM Project Manager (or Resident Engineer), and/or, the client representative as assigned. The SR will exercise authority to the level assigned on a project-by-project basis. In addition, the SR has full authority, in matters of safety related to imminent hazard or danger. The SR is responsible for providing technical expertise for proper execution and administration of the structural components of the construction project. The SR provides advice and guidance regarding the relevant structural work to the CM Project Manager or Resident Engineer. The CM Project Manager or Resident Engineer ultimately makes final determinations based on such advice and guidance from the SR. GENERAL RESPONSIBILITIES • Understands and properly interprets the pertinent contract documents, information, and references for the structural work of a construction project • Exercises sound engineering judgement and determinations regarding the administration of a construction contract and field operations for the structural aspects of a project • Administers the documentation of a construction contract's structural work, verifies that contract documentation related to structures including but not limited to contract correspondence, change orders, submittals, and requests for information. is generated, distributed, and filed in proper order • Monitors and oversees the safety program for field work and operations related to the structural aspects of construction • Performs assignments as determined and delegated by the CM Project Manager or Resident Engineer SPECIFIC RESPONSIBILITIES • Attends bi-weekly safety meeting and leads portions of the meeting related to safety issues and topics pertinent to structural construction • Resolves or facilitates the resolution of discrepancies, problems with the contract documents and pertinent field operations related to structures • Takes appropriate field measurements and performs calculations for the monthly payment of contract quantities for structural work in an accurate manner • Coordinates and/or performs quality testing for structural work on the construction project • Writes clear, concise, and thorough daily entries for reports, memos, notes, etc Creates and maintains open and productive communications between the CM Project Manager/Resident Engineer, subordinates, subconsultants, Mark Thomas management staff, contractors, and/or clients • Promotes the Mark Thomas core values, vision, and goals internally and externally • Performs other duties as assigned EDUCATION, EXPERIENCE, SKILLS & CERTIFICATIONS • Meets/exceeds competencies equivalent to the Assistant Resident Engineer level • Holds a BS degree in Civil Engineering or Construction Engineering • 5+ years progressively responsible experience in construction inspection, or, 7-10+ years of general construction experience specifically related to structural engineering design and construction • California Professional Engineer (PE) license required; or PE in another state with the ability to obtain CA Licensure within one year • Possession of a valid driver's license • Willingness to travel • Proficient in MS PowerPoint and MS Project • Competent verbal and written communication skills • Demonstrated basic understanding of both internal and external project financials and metrics • Ability to develop and maintain professional relationships with a variety of unique and diverse people and personalities *The offered base rate of compensation (California locations only) will be based on individual education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. The successful candidate selected for hire will need to submit to a background check due to client relationship responsibilities and interactions required for this position following the extension of a conditional offer. Mark Thomas is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Mark Thomas welcomes all.
    $31k-40k yearly est. 60d+ ago
  • Pro Customer Service/Sales

    Home Depot 4.6company rating

    Customer service agent job in Redding, CA

    The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.
    $32k-39k yearly est. 22d ago
  • Weekend Customer Service At Lariat Bowl

    Lariat Bowl

    Customer service agent job in Red Bluff, CA

    Job Description Are you good at home making others feel at home? Can you keep things running smoothly under pressure? Are you a rockstar at creating a great guest experience - one that will keep customers coming back? Are you a hands-on, all-in, above-and-beyond kind of person? We're looking for someone like you. A great employee at Lariat Bowl - is tasked with keeping their area clean, keeping their guests smiling and making sure everything is running smoothly. Your job will be to help customers have a great time by helping them find the best solution for what they're looking for, running all transactions, helping with food preparation, making beverages & drinks, setting up bowling, darts & pool games and more. It's fast paced, fun and customer focused. Duties and responsibilities ● Prepare alcohol or non-alcohol beverages for bar and restaurant patrons ● Interact with customers, take orders and serve food and drinks ● Assess customers' needs and preferences and make recommendations ● Handle all game transactions such as - assigning people to lanes, distributing shoes, assigning darts, pool equipment, golf equipment, starting lasertag games and more. ● Comply with all food and beverage regulations ● Help in the kitchen preparing food as assigned or as needed ● Foster and maintain a positive work environment ● May be assigned to parties as needed ● May be assigned to the arcade and attraction areas as needed ● Be able and willing to work as a team and demonstrate a positive team environment - remember on our team there is no such thing as “that's not my job” ● Stay guest focused and nurture an excellent guest experience ● Ensure health and safety standards are followed ● Use all daily, weekly & monthly checklists as assigned and/or needed Qualifications & Requirements ● Computer literacy / willingness to learn a must ● Must be 21 years old ● Ability to keep your area organized, stocked and clean ● Must have or be willing to obtain California Food Handlers Card ● Responsible Beverage Service (RBS) certificate a huge plus ● Willing and able to work weekends ● Positive attitude and excellent communication skills By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.
    $32k-41k yearly est. 15d ago
  • Customer Service Representative

    Hassan & Sons Inc.

    Customer service agent job in Anderson, CA

    Job Description BASIC PURPOSE: Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company's day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The Customer Service Representative is responsible for maintaining a clean and visually appealing food mart that is well stocked with a variety of quality food and beverage options. ESSENTIAL FUNCTIONS: Customer Service Duties · Welcome and make eye contact with all customers when they enter the store (Ex. “Welcome to Chevron”) · Represents the Company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with customers. · Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction. · Offer current promotional items to all customers. · Offer credit card application and information to all customers. Visual Communications · Stock and maintain all displays and coolers to ensure they are visually appealing to customers. · Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness. · Ensure that all prices are displayed correctly for each product. · Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager. · Keep the food and beverage area clean, neat, and well stocked with all necessary items. Food and Beverage Handling · Make sure all hot food and beverage items are fresh and properly prepared at the correct temperature. · Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages. Cash Handling · Accurately conduct all cash, debit, credit transactions on cash register (POS). · Preform simple math calculations. · Make sure all money is dropped in the safe according to company policy and procedures. Maintenance/Cleanliness Duties · Maintain the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser). · Removes and disposes of trash and debris outside/inside. · Sweep and Mop floors. · Clean station restrooms. Miscellaneous · Follows Shift Duties schedule for correlating shift. · Check for valid identification for all credit card transactions and age restricted items (Lotto/Tobacco/Alcohol). · Understands how the car wash operates and how to reset it if needed. (Only applicable for locations with car wash.) · Performs all other duties assigned. JOB QUALIFICATION REQUIREMENTS: The incumbent must be able to work any shift, Sunday - Saturday to support the company's business needs. He/she must be able to effectively communicate. The incumbent should demonstrate effective verbal communication skills and have excellent follow through. Knowledge/Experience: High school diploma or equivalent preferred. Basic aptitude and understanding of POS preferred. Some customer service experience is preferred. Excellent communication and interpersonal skills are required. Adaptability, multi-tasking and sound decision making abilities are required and essential to the success of this role. Computer proficiency is also required. Software, Tools and Equipment: You may be required to use and familiarize yourself with the following software, tools and equipment that are essential to the job: Computer w/ internet and e-mail capabilities, Microsoft Excel, step ladder, car wash, coffee brewer, fountain machine, cappuccino machine, convection oven, roller grill, and all chemicals associated with general maintenance and cleaning. Other Requirements: As a team member you will represent Hassan & Sons. While you are on the job, Hassan & Sons expects you to wear clothing and accessories that are appropriate in a professional business environment. If a uniform is required, you are expected to wear it. Refer to Hassan & Sons, Inc. Appearance & Image Guide for additional information. PHYSICAL AND VISUAL ACTIVITIES: Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or repeated standing, walking, climbing, stooping, kneeling, crouching, and lifting of materials. Frequent lifting, grasping, and carrying materials and equipment up to 50 lbs. Proficient hand/eye dexterity is essential to operate cash register (POS) and to stock displays and coolers. Must be able to communicate well enough to receive instructions and provide information to others. Must be able to work inside and outside in all types of weather. The above describe the physical and visual activities that are commonly associated with the performance of the essential functions of this job. “Commonly associated” is not intended to mean always or only. Reasonable accommodation will be provided as required by law to enable otherwise qualified employees with a known disability to perform the essential functions of the job. WORKING ENVIRONMENT: Gas station with food mart. CSR (Part-time) Hours available: 20-30 per week Shift Hours: Nights and Weekend's Store Hours: Monday to Saturday 5:00 AM - 10:30 PM Sunday 12:00 AM - 10:30 PM
    $32k-41k yearly est. 30d ago
  • Gun Store / Sporting Goods/ Feed Store Customer Service Representative

    Reynolds Ranch & Farm Supply

    Customer service agent job in Red Bluff, CA

    OUR COMPANY Reynolds Ranch & Farm Supply in Red Bluff, CA is looking for one gun store / sporting goods/ feed store customer service representative to join our person strong team. We are located on 501 Madison Street. Our ideal candidate is attentive, punctual, detail oriented and hard-working. Even though this position is primarily for sporting good and firearm sales, you must be able to work in the feed store. While at Reynolds Ranch, our customers can expect the highest level of quality and service. Our commitment to excellence is built upon the highest standards of customer service. We take pride in offering the best products on the market backed by the most knowledgeable professionals in the industry. Join our team and enjoy competitive pay , a 401k with employer matching, paid sick leave , and a life insurance policy! Discover a workplace that values you and your future-apply now! THE POSITION This position requires weekends and holidays. We are seeking an enthusiastic Customer Service Representative for Firearms Store, Sporting Goods and Feed Stores. This position is responsible for helping customers by providing product and service information while providing a friendly and pleasant experience. Personal or professional firearms experience is preferred but not required. You must be a quick learner with a love for the industry in order to provide our customers with accurate and extensive information throughout the process. Responsibilities: Assist customers with choosing the correct firearms and accessories for their specific needs. Assisting the customers with placing special orders. Assist customers on the telephone by placing orders and answering questions. Answer email/chat inquiries Follow up on back orders Handle customer inquiries and complaints Provide information about the products and services Document and update customer records based on interactions in the POS software Develop and maintain a knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or tech support is preferred but not required. Computer literate is a must Ability to build rapport with clients Ability to work in a team environment Ability to prioritize work and multitask Positive and professional demeanor Excellent written and verbal communication skills Must be able to apply for an obtain a COE which acknowledges your eligibility to work around firearms Preferred experience using POS software Preferred experience in a high-pace atmosphere PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics for this position are typical of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All offers for employment are contingent upon favorable criminal background check and drug screen results.
    $32k-41k yearly est. 60d+ ago
  • Customer Care Rep

    Partnered Staffing

    Customer service agent job in Redding, CA

    Kelly Services Currently seeking a HR Coordinator / Executive Assistant in Wilmington, DE for one of our top Life Science clients for a 6+ month contract role. Kelly is a full service workforce solutions provider to 98% of the Fortune 100™ companies. We provide employment to more than 700,000 people annually and we deal with some of the largest and best companies both nationally and locally. Kelly Services has Customer Care Rep openings for our client, one of California's leading health insurance providers, at their location in Redding, CA. This is a temp to hire opportunity starting on May 30, 2017. Position pays $15.25 per hour. . Job Description: Responds to and resolves various customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards. Answers incoming calls and written requests for information from members or providers promptly and accurately. Composes routine and non-routine correspondence to answer member inquiries that require a written response. Coordinates with other departments to ensure timely and appropriate responses. Expedites and resolves complex issues and makes claim adjustments. Educates others on the product, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process. In the Lead role, deals with the most complex cases and issues as an individual contributor or may focus on mentoring and acting as a backup for supervisory responsibilities. May assist in scheduling and coordinating team activities. Typically provides input in hiring decisions and performance appraisals. Handles the highest level of escalated and unresolved calls. Schedule: 8am - 4:30pm, Monday through Friday. Possible overtime after completing training. Years of experience: A minimum of 6 months in a call center setting. Required education: HS diploma/GED Top Must-Haves on Resume: Responsibilities: Successfully exceed Associate level responsibilities. In addition, successfully completes tier 2 training which covers some of the following: Handles escalated calls; may de-escalate calls Responds to member benefits in writing Peer to peer coaching /training Performs inventory reduction, routine to mid-level, i.e. member inquiries, may adjust claims, responds to emails, etc. May expedite, research, and resolve complex issues Consistently performs established performance metrics, such as quality, production; average handling time AHT and calls per hour CPH Works with minimal supervision Education/Requirements Successfully meets requirements of nesting audit Have strong customer service experience especially phones and a proven ability to meet performance standards Strong organizational skills Ability to work independently Ability to mentor others Ability to interpret the various health plans and any documentation associated with them Minimum Experience Level Typically 1-2 years of related experience successfully demonstrating increasingly higher level work Additional Information Pay Rate $34 per hour
    $15.3-34 hourly 60d+ ago
  • Children and Family Services Liaison

    Children's Legacy Center 3.8company rating

    Customer service agent job in Redding, CA

    The Children and Family Services Liaison serves as the main point of contact between One SAFE Place (OSP) and Shasta County Children's Services (CS). The CFS Liaison provides emotional support and domestic violence counseling and education to adult CS clients who have experienced domestic violence, provides consultation and education regarding domestic violence issues to CS staff, and participates in all CS staff meetings as scheduled. This position will work between the Children's Services office four (4) days a week and the One SAFE place location one (1) day a week. Duties and Responsibilities: Provide education, consultation, and support to parents and caretakers regarding domestic violence and its effects on children. Coordinate and facilitate on-site and educational groups for parents and caretakers referred by CS staff. Coordinate and facilitate one-on-one “Mini Discovery” sessions for parents and caretakers referred by CS staff. Accompany CS staff on home visits as requested. Present 'Domestic Violence 101' to new CS staff and facilitate ongoing training to enhance understanding of domestic violence. Provide counseling and education to clients regarding the impact of Intimate Partner Violence (IPV) on children. Provide information about Intimate Partner Violence (IPV) and offer referrals to services available through community-based organizations. IPV resources and referrals to services provided by community-based organizations. Provide an average of 16 hours per week participating in direct client contact in client homes or other locations determined by BHSS staff responding to IPV in which children are present. Collaborate with CS staff to support clients experiencing domestic violence and encourage positive engagement with their case plans. Act as a liaison between CS staff, One SAFE Place staff, and other agencies, coordinating services for parents and caretakers. Prepare for, attend, and participate in various meetings, including CS case staffing, daily staff meetings, Red Team Meetings, MDT meetings and monthly contract meetings. Attend and participate in monthly One SAFE Place staff meetings and trainings. Write and submit quarterly and monthly Program Reports for CS supervisors and the One SAFE Place Board of Directors including the Protective Factor report. Provide clients with crisis intervention counseling, personal advocacy, peer counseling, safety planning, and court accompaniment. Reinforce positive parenting techniques and supervise children as needed. Maintain availability of educational materials related to domestic violence at CS offices. Assist with the identification and applications for grants as directed by the Client Services Director. Provide mandatory coverage for Crisis Hotline shifts which may include after hours, nights, and weekends Other duties as assigned Knowledge, Skills and Abilities: Strong understanding of the dynamics of domestic violence, intimate partner violence (IPV), and their impact on survivors and children Knowledge of trauma-informed practices and the ability to apply them in a sensitive and supportive manner Ability to provide nonjudgmental, culturally competent support to survivors of trauma Experience with basic crisis intervention, active listening, and de-escalation techniques Knowledge of child development and parenting practices to help guide caretakers Comfortable presenting and facilitating group and one-on-one educational sessions Ability to work collaboratively with multidisciplinary teams, including social workers, law enforcement, and service providers Skilled at navigating systems and advocating for client access to community resources Education and Experience: High school diploma or equivalent required; associate or bachelor's degree in human services, social work, psychology or a related field preferred Minimum of one year experience working with survivors of domestic violence, sexual assault, and/or human trafficking or related experience Ability to work independently and prioritize tasks effectively Demonstrated ability to maintain confidentiality and handle sensitive information with discretion Must possess a valid driver's license, reliable transportation, and auto insurance Must be able to pass background checks as required by funding and licensing agencies Physical Requirements: Ability to sit or stand for extended periods (up to 6 hours intermittently throughout the day). Ability to walk, climb stairs, and move around office settings and residential or community environments. Frequent travel between sites (Children's Services office, One SAFE Place, client homes, and community locations), including driving for up to 1-2 hours per day. Bending, stooping, reaching, kneeling, or crouching may be required when interacting with children or assisting in family environments. Occasional lifting and carrying of supplies, presentation materials, or children up to 25 pounds. Exposure to high-stress, emotionally intense situations involving domestic violence and trauma. Potential exposure to clients in crisis who may exhibit unpredictable or volatile behavior. Must be comfortable working in clients' homes, which may have varying levels of cleanliness, safety, and stability. Must be able to maintain professional composure and emotional resilience while handling sensitive topics and emergencies. Visual and auditory ability to observe and assess behaviors, respond to client needs, and complete documentation and reporting. Clear verbal communication to provide education, counseling, and advocacy in emotionally charged environments. Rate of Pay: Full Time $25.00 - $27.00 per hour Benefits: Employee covered Health Insurance Employee covered Dental Insurance Employee covered Vision Insurance 401(k) package Employee covered Prestige Urgent Care Membership Paid Time Off Who we are: One SAFE Place and Children's Legacy Center are separate legal entities. Arch Collaborative is a fictitious business name (DBA) of Children's Legacy Center. Under the DBA Arch Collaborative, and a signed management services agreement, Children's Legacy Center assist's One SAFE Place with operations and enhances OSP's impact. Through One SAFE Place's participation in Arch Collaborative, we have created a network of organizations that respond effectively to trauma, violence, and exploitation in our community while maintaining the legal status of each organization.
    $25-27 hourly 60d+ ago
  • Customer Service Representative - State Farm Agent Team Member

    Scott Schumacher-State Farm Agent

    Customer service agent job in Redding, CA

    Job DescriptionROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Scott Schumacher - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Establish customer relationships and follow up with customers as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. QUALIFICATIONS: Dedicated to customer service Able to effectively relate to a customer, answer their questions, and anticipate their needs. Excellent communication skills to assist customers and coordinate with other agency team members Proactive in problem-solving BENEFITS: Hourly pay plus commission/bonus Growth potential/Opportunity for advancement within my office Paid time off (vacation and personal/sick days) Valuable career-building experience
    $32k-41k yearly est. 21d ago
  • Customer Service Representative

    Community Choice Financial Family of Brands 4.4company rating

    Customer service agent job in Redding, CA

    Job Description As a Customer Service Representative, you'll build connections and offer a wide range of products and services to our diverse customer base. Our customers are on the go and put their trust in us to provide quick and reliable financial solutions. Your precise cash handling, attention to detail, and ability to engage professionally with customers and peers in a fast-paced environment will allow you to reflect on our mission while advancing your career. Responsibilities Forge connections with customers to cultivate lasting relationships that drive repeat business. Skillfully review, validate, and process customer transactions with accuracy including check cashing, money transfer, and customer payments. Proactively maximize customer success by offering personalized financial services that fit their lifestyle. Enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system. Build new business by completing inbound and outbound call campaigns daily. Assist in customer account management and collections by accepting payments, and monitoring and managing customer appointments. Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience. Maintain office security and conduct proper opening and closing procedures, including management of vault and cash drawer. Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations. Engage in ongoing training and remain updated on our evolving products and processes. Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards. Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.* *Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements. Qualifications High school diploma or equivalent Excellent verbal and written communication skills Professional demeanor with customers and peers Meticulous attention to detail and ability to accurately enter data Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems Must be at least 18 years of age Background check required (subject to applicable law) Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard. Preferred Qualifications and Skills Experience in check cashing, document verification, and/or money order processing Prior cash handling, cash drawer/vault management experience Bilingual (English/Spanish) is a plus and may be required for certain locations
    $32k-41k yearly est. 10d ago
  • Weekend Customer Service

    Lariat Bowl

    Customer service agent job in Red Bluff, CA

    Are you good at home making others feel at home? Can you keep things running smoothly under pressure? Are you a rockstar at creating a great guest experience - one that will keep customers coming back? Are you a hands-on, all-in, above-and-beyond kind of person? We're looking for someone like you. A great employee at Lariat Bowl - is tasked with keeping their area clean, keeping their guests smiling and making sure everything is running smoothly. Your job will be to help customers have a great time by helping them find the best solution for what they're looking for, running all transactions, helping with food preparation, making beverages & drinks, setting up bowling, darts & pool games and more. It's fast paced, fun and customer focused. Duties and responsibilities ● Prepare alcohol or non-alcohol beverages for bar and restaurant patrons ● Interact with customers, take orders and serve food and drinks ● Assess customers' needs and preferences and make recommendations ● Handle all game transactions such as - assigning people to lanes, distributing shoes, assigning darts, pool equipment, golf equipment, starting lasertag games and more. ● Comply with all food and beverage regulations ● Help in the kitchen preparing food as assigned or as needed ● Foster and maintain a positive work environment ● May be assigned to parties as needed ● May be assigned to the arcade and attraction areas as needed ● Be able and willing to work as a team and demonstrate a positive team environment - remember on our team there is no such thing as “that's not my job” ● Stay guest focused and nurture an excellent guest experience ● Ensure health and safety standards are followed ● Use all daily, weekly & monthly checklists as assigned and/or needed Qualifications & Requirements ● Computer literacy / willingness to learn a must ● Must be 21 years old ● Ability to keep your area organized, stocked and clean ● Must have or be willing to obtain California Food Handlers Card ● Responsible Beverage Service (RBS) certificate a huge plus ● Willing and able to work weekends ● Positive attitude and excellent communication skills
    $30k-40k yearly est. 14d ago
  • Customer Service Representative

    Hassan & Sons Inc.

    Customer service agent job in Anderson, CA

    BASIC PURPOSE: Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company's day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The Customer Service Representative is responsible for maintaining a clean and visually appealing food mart that is well stocked with a variety of quality food and beverage options. ESSENTIAL FUNCTIONS: Customer Service Duties · Welcome and make eye contact with all customers when they enter the store (Ex. “Welcome to Chevron”) · Represents the Company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with customers. · Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction. · Offer current promotional items to all customers. · Offer credit card application and information to all customers. Visual Communications · Stock and maintain all displays and coolers to ensure they are visually appealing to customers. · Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness. · Ensure that all prices are displayed correctly for each product. · Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager. · Keep the food and beverage area clean, neat, and well stocked with all necessary items. Food and Beverage Handling · Make sure all hot food and beverage items are fresh and properly prepared at the correct temperature. · Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages. Cash Handling · Accurately conduct all cash, debit, credit transactions on cash register (POS). · Preform simple math calculations. · Make sure all money is dropped in the safe according to company policy and procedures. Maintenance/Cleanliness Duties · Maintain the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser). · Removes and disposes of trash and debris outside/inside. · Sweep and Mop floors. · Clean station restrooms. Miscellaneous · Follows Shift Duties schedule for correlating shift. · Check for valid identification for all credit card transactions and age restricted items (Lotto/Tobacco/Alcohol). · Understands how the car wash operates and how to reset it if needed. (Only applicable for locations with car wash.) · Performs all other duties assigned. JOB QUALIFICATION REQUIREMENTS: The incumbent must be able to work any shift, Sunday - Saturday to support the company's business needs. He/she must be able to effectively communicate. The incumbent should demonstrate effective verbal communication skills and have excellent follow through. Knowledge/Experience: High school diploma or equivalent preferred. Basic aptitude and understanding of POS preferred. Some customer service experience is preferred. Excellent communication and interpersonal skills are required. Adaptability, multi-tasking and sound decision making abilities are required and essential to the success of this role. Computer proficiency is also required. Software, Tools and Equipment: You may be required to use and familiarize yourself with the following software, tools and equipment that are essential to the job: Computer w/ internet and e-mail capabilities, Microsoft Excel, step ladder, car wash, coffee brewer, fountain machine, cappuccino machine, convection oven, roller grill, and all chemicals associated with general maintenance and cleaning. Other Requirements: As a team member you will represent Hassan & Sons. While you are on the job, Hassan & Sons expects you to wear clothing and accessories that are appropriate in a professional business environment. If a uniform is required, you are expected to wear it. Refer to Hassan & Sons, Inc. Appearance & Image Guide for additional information. PHYSICAL AND VISUAL ACTIVITIES: Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or repeated standing, walking, climbing, stooping, kneeling, crouching, and lifting of materials. Frequent lifting, grasping, and carrying materials and equipment up to 50 lbs. Proficient hand/eye dexterity is essential to operate cash register (POS) and to stock displays and coolers. Must be able to communicate well enough to receive instructions and provide information to others. Must be able to work inside and outside in all types of weather. The above describe the physical and visual activities that are commonly associated with the performance of the essential functions of this job. “Commonly associated” is not intended to mean always or only. Reasonable accommodation will be provided as required by law to enable otherwise qualified employees with a known disability to perform the essential functions of the job. WORKING ENVIRONMENT: Gas station with food mart. CSR (Part-time) Hours available: 20-30 per week Shift Hours: Nights and Weekend's Store Hours: Monday to Saturday 5:00 AM - 10:30 PM Sunday 12:00 AM - 10:30 PM
    $32k-41k yearly est. Auto-Apply 29d ago
  • Part-Time Financial Services Associate I - IV

    Sierra Central Credit Union 3.9company rating

    Customer service agent job in Anderson, CA

    Job DescriptionDescription: We are seeking a reliable and customer-focused individual to join our team as a part-time Financial Services Associate I-IV. In this role, you will be responsible for providing exceptional customer service, processing transactions accurately, and promoting our products and services to customers. Summary: Provide accurate, prompt and professional member service while promoting credit union services. Actively participate in the branch efforts to meet or exceed assigned production goals. Responsibilities: - Greeting customers and assisting them with their banking needs - Processing deposits, withdrawals, and other transactions accurately and efficiently - Balancing cash drawers and reconciling discrepancies - Cross-selling bank products and services to customers - Inputting new account/loan applicant requests - Assisting customers with account inquiries and problem resolution in a professional manner - Adhering to bank procedures and security protocols to ensure the safety of customer transactions - Willing to travel and work at other branches as business needs dictate, sometimes on short notice. Requirements: Qualifications: - High school diploma or equivalent - Previous customer service experience preferred - Comfortable doing sales and cold-calling - Strong communication and interpersonal skills - Ability to work efficiently in a fast-paced environment - Attention to detail and accuracy in handling transactions - Knowledge of banking products and services is a plus - Must pass background check Pay Ranges Financial Service Associate I - $19.56 - $20.38 - No banking to less than 3 years of banking/financial institution experience. Cash handling and customer service preferred. Financial Service Associate II - $21.00 - $23.00 - Three years credit union/financial institution experience with strong foundation in member service, cross-selling, and loan processes with one year experience as Financial Service Associate preferred. Financial Service Associate III - $23.60 - $26.00 - Four years credit union/financial institution experience with strong foundation in member service, cross-selling, and loan processes with one-year experience as Financial Service Representative preferred. Financial Service Associate IV - $25.00 - $29.46 - Four plus years credit union/financial institution experience with strong foundation in member service, cross-selling, and loan processes with one-year experience as Financial Service Representative preferred. If you are a motivated individual with a passion for providing excellent customer service, we encourage you to apply for this position. We offer a competitive salary, benefits package, and opportunities for career growth within our organization. We look forward to receiving your application and potentially welcoming you to our team as a Financial Services Associate I - IV. Thank you for considering this employment opportunity.
    $19.6-20.4 hourly 21d ago

Learn more about customer service agent jobs

How much does a customer service agent earn in Redding, CA?

The average customer service agent in Redding, CA earns between $26,000 and $41,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.

Average customer service agent salary in Redding, CA

$33,000
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