Service Writer
Customer service representative job in Fort Wayne, IN
TruckPro is seeking a Hybrid Service Writer / Diesel Mechanic who will be responsible for serving as the primary point of contact for customers, handling all aspects of service intake and communication, and performing hands-on repairs on diesel-powered vehicles and equipment. This dual-role position requires a professional who can effectively manage customer expectations while expertly diagnosing, maintaining, and repairing diesel engines and systems.
Benefits for Service Writer/Diesel Mechanic:
Competitive Pay
Paid Training
Employee Referral Bonus
Medical, Dental and Vision
401K - with company match
Paid Time Off - NO WAITING PERIOD
Paid Holidays
Safety Boot Purchase Reimbursement
Unique company culture that values its people
A hybrid service writer and diesel mechanic role combines the duties of customer service and vehicle repair into a single role. This position requires a professional with a dual skill set: excellent communication and customer-facing skills, along with a deep mechanical and electrical knowledge of diesel engines and heavy-duty vehicles.
Service Writer Responsibilities Include:
Greet customers, listen to their descriptions of vehicle problems, and ask probing questions to diagnose issues
Translate customer concerns and symptoms into detailed, accurate repair orders for the shop's records
Provide comprehensive and transparent cost estimates for parts and labor, and obtain customer authorization before beginning repairs
Communicate proactively with customers throughout the repair process, providing updates on progress, explaining complex repairs in simple terms, and notifying them of any changes to the estimate or timeline
Process invoices, handle billing, and ensure all warranty paperwork is completed correctly
Schedule service appointments and manage the shop's workflow to ensure efficient operations
Coach, train, and mentor mechanics/technicians
Diesel Mechanic Responsibilities Include:
Perform diagnostic tests using specialized software and tools to identify mechanical and electrical problems in diesel engines, transmissions, and other vehicle systems
Conduct thorough inspections and follow a diagnostic checklist to ensure all critical parts of heavy-duty trucks, construction equipment, or other diesel-powered machinery are examined
Perform preventative and routine maintenance, including oil changes, fluid level checks, wheel balancing, and tire rotation
Repair or replace faulty components, such as engines, brake systems, steering mechanisms, and electrical systems, using hand and power tools
Perform welding and driveline repairs (requires hot work awareness)
Test-drive vehicles after repairs to ensure they operate correctly and have been fixed to standard
Maintain a clean and safe work environment, adhering to all safety regulations and disposal procedures
Service Writer/Diesel Mechanic Candidates Will Have:
Comprehensive understanding of service operations in the heavy-duty truck industry (
Prior experience as a service writer or service advisor is highly desirable)
5+ years hands-on experience as a diesel mechanic or technician (
within heavy-duty industry required
)
Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical customers
Solid knowledge of diesel engine systems, repair procedures, and maintenance protocols
Proficiency with diagnostic software, shop management systems, and basic office software (i.e.,
diesel laptop, Eaton, Bendix, ABS Brakes, JPro
)
Excellent organizational and problem-solving skills, with the ability to multitask in a fast-paced environment
A valid driver's license and a clean driving record (
required
)
Current or ability to obtain at company expense: CDL Class B or Class A (
required
)
Relevant certifications, such as those from the National Institute for Automotive Service Excellence (ASE), are a plus
A degree or certification in diesel technology, or a related field (
preferred
)
Proficient with MS Office Suite products with ability to conduct basic tasks in Excel
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.
The work is active
Typically the associate will lift, pull and move heavy duty truck parts that might be in excess of 50+ lbs
The associate will also have to do the following throughout the day: walking, bending, twisting, stepping, stooping, reaching, lifting, and pushing
Work Environment:
The work environment characteristics described here are representative of those an associate encounters while performing the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.
While performing the primary duties of the job, the associate will be regularly exposed to dirt, dust, fumes, and noise and temperature variances
E-Verify: TruckPro validates right to work using E-Verify. TruckPro will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
"TruckPro is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information, or any other characteristic protected by law."
#LI-MW1
Inside Sales Pharmaceutical Representative
Customer service representative job in Carmel, IN
The ideal candidate is a competitive self-starter who thrives in a fast-paced environment. You must be comfortable making dozens of calls per day, working with partners, generating interest, qualifying prospects, and closing sales.
Responsibilities
Make outbound calls to healthcare professionals (HCPs) to share product information, gather insights, and support ongoing engagement efforts.
Professionally represent Cipher Pharmaceuticals, delivering sales presentations to HCPs in accordance with company SOPs and sales training.
Adhere to all legal and regulatory requirements governing the promotion and sale of pharmaceutical products.
Develop and execute a business plan to maximize sales potential within the assigned territory.
Successfully complete Cipher's comprehensive sales training program.
Build and maintain quality relations with assigned accounts
Evaluate and adjust performance to increase prescription sales.
Maintain updated and organized account files through contact management.
Complete and maintain call reports in compliance with company policy.
Perform other related duties as assigned.
Qualifications
College/University degree.
Must live within 30 miles of headquarters with reliable transportation to and from work.
Sales experience with a proven track record is a plus.
Must pass company security and background checks.
Excellent verbal and written communication.
Strong problem-solving and analytical skills.
Proficiency in computers and digital tools.
Ability to lift packages of up to 25 pounds.
Residential Services Officer
Customer service representative job in Fort Wayne, IN
Department: Allen County Community Corrections FLSA Status: NON-Exempt Under the direction of the Residential Services Officer Shift Supervisor, the Residential Services Officer is responsible for maintaining security and monitoring adherence to program rules within the ACCC Residential Services Facility. The Residential Services Officer oversees activities of facility residents, assists in maintaining the safety, security and sanitation of the facility, and monitors participant conduct to ensure compliance with all ACCC policies and procedures. This position is covered as defined by The Board of Commissioners of the County of Allen Employee Handbook.
ESSENTIAL FUNCTIONS:
Maintains interior security of the facility, including monitoring surveillance cameras and door controls.
Conducts patrols and routine searches of all dormitories and searches participants for contraband.
Maintains accurate accounting of all participants.
Ensures compliance with facility rules and regulations, and monitors participant compliance with individual treatment plans, recording and reporting inappropriate behavior to case managers and/or supervisors as required.
May periodically secure and/or physically restrain violent/uncontrollable participants as situations demand.
Documents/logs all activity during shift, noting pertinent information for subsequent shifts.
Supervises and distributes meals.
Ensures participants receive proper medical attention as needed and supervise work details and other activities in and around the facility, ensuring proper and timely completion.
Verifies participant release from facility for work, counseling, and approved requests; checks residents in/out following prescribed procedures.
Operates portable Alco Sensor and collects urine samples of same gender participants as required.
Assists participants in role - playing difficult situations to achieve a more positive result.
Identifies challenges quickly and efficiently facilitates the flow of information and communicates concerns to the immediate supervisors.
Maintains awareness of all Residential Facility policies, procedures, and protocols, to include compliance with PREA policies.
May periodically testify in court/disciplinary hearings as required.
Ensures participants are treated with respect while having the ability to influence and support behavior change through Evidence-Based Practices.
Attends meetings and training sessions as required.
Routinely make database (SRS) entries for documentation purposes.
Assist in the execution of mandatory safety drills as needed.
Assist in the adherence of all food, safety and sanitation procedures are followed for the Residential Facility.
Answers telephone and greets visitors as assigned, providing information and assistance, taking
messages and or directing to appropriate individual or department. Reports inquiries regarding individual participants and facility activities To Residential Services Officer Shift Supervisor.
Performs all other duties as assigned.
Uses principles of evidence-based practices as a guide in interactions with program participants and in the development of department programs.
Must model Pro-Social behavior at times and in all places.
REQUIREMENTS:
Extensive experience working in a law enforcement and/or criminal justice environment, with focus on community-based supervision preferred. Experience working in a residential environment preferred.
High School Diploma or equivalent required; Associates in Criminal Justice is preferred.
Previous experience with case management/supervision of criminal offenders preferred.
Ability to obtain Motivational Interviewing Internal Certification.
Ability to obtain Crisis Intervention Training (CIT) Certification as assigned
Ability to obtain Criminal Justice Risk Assessment (IRAS) Instrument Training/Application Certification.
Ability to use all assigned uniforms and/or equipment as assigned
Ability to obtained required training certificates within 3 months of employment, including First
Responder/CPR, Response to Resistance, Verbal De-Escalation, and Disease Control as assigned
Ability to be successfully certified in the use of the following equipment within 3 months of employment including the Taser, Handcuff and Pepper Spray as assigned
Must attend and successfully complete all required agency training courses, including defensive tactics as assigned
Ability to deal swiftly, rationally, and decisively with potentially violent individuals in precarious situations.
Ability to recognize anti-social thinking and behaviors and to address them immediately, positively and in a non-threatening manner.
Ability to work with others in a team environment and maintain appropriate, respectful interrelationships with co-workers.
Ability to competently service the public with diplomacy and respect, including occasional encounters with irate/hostile persons.
Ability to regularly work weekend and/or evening hours, occasionally work extended and or irregular hours.
Knowledge of all local, state, and federal laws applicable to program operations.
The agency subscribes to the National Institute of Corrections' Eight Principles of Effective Intervention (EBP), must be able to complete required Correctional EBP training programs and demonstrate competencies that focus on empirical recidivism risk reduction strategies.
Strong written and verbal communication skills.
Ability to maintain strict confidentiality of all department records and information.
Proficient computer skills with the ability to use Microsoft Office and other job-related software.
Ability to make practical application of rules, regulations, policies, and procedures of the department.
Ability to work alone under minimal supervision and with others in a team environment.
Ability to property document and preserve evidence.
Knowledge of evidence-based principles and practices.
DIFFICULTY OF WORK:
The Residential Services Officer is required to have comprehensive knowledge of program guidelines of
Allen County Community Corrections (ACCC), working knowledge of all court procedures, exercising
judgement to effectively assess, evaluate, and work with participants. Careful consideration is needed for unique situations and a variety of complex and significant circumstances and choices.
RESPONSIBILITY:
The Residential Services Officer is responsible for overseeing the internal safety and day to day operations of the living quarters with ACCC's Residential Facility. The Residential Services Officer will also be required to model pro-social behavior daily. Purpose and desired results are known, and some unusual cases and circumstances are discussed with supervisors. Work is reviewed for completeness, soundness of judgement and compliance with laws and regulations.
PERSONAL WORK RELATIONSHIPS:
The Residential Services Officer maintains frequent communication with other County employees, program participants, visitors to the facility and members of various governmental and social service agencies and members of the general public regarding the coordination and supervision of serious and violent felony program participants.
WORKING CONDITIONS:
The Residential Services Officer works predominantly in a residential community corrections facility and maintains frequent contact with program participants who have been convicted of various misdemeanor and felony offenses and may be dangerous, violent and/or abusive. There is some standing and walking with frequent sitting. Frequent mental/visual effort, attention to detail, detailed inspection and typing are to be expected.
SUPERVISION:
None
LICENSING:
Ability to obtain Motivational Interviewing Internal Certification.
Ability to obtain Crisis Intervention Training (CIT) Certification.
Ability to obtain Criminal Justice Risk Assessment (IRAS) Instrument Training/Application Certification.
Ability to successfully complete ECMS training.
Ability to successfully certify in Taser, baton, handcuffs, and use of pepper spray.
Defensive tactics and CPR.
Valid driver's license.
IMMEDIATE SUPERVISOR:
Residential Services Officer Shift Supervisor
HOURS:
Responsible for the operation of a 24/7/365 agency division. Minimum of 40 hours/week as assigned; some evening and weekend hours; overtime as required.
Bilingual Customer Support Representative
Customer service representative job in Carmel, IN
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
*This position operates under the hours of M-F, 9AM - 6PM EST.
Who We Are:
At OPENLANE we make wholesale easy so our customers can be more
We're Looking For:
A Bilingual Customer Support Representative (CSR) who will be responsible for providing superior technical support and troubleshooting for OPENLANE customers. This position will use a range of technical expertise including customer service skills, tools, and resources available to deliver effective solutions to technical issues.
You Are:
Customer Obsessed. You're someone who consistently puts the needs and satisfaction of customers at the forefront, striving to deliver exceptional experiences and build lasting relationships.
Organized. You possess a high level of efficiency and effectiveness in managing tasks, information, and resources.
Tech-Savvy. You have a deep understanding and adeptness with technology, effortlessly navigating digital tools and innovations to solve problems.
You Will:
Identify, research, and resolve technical and end-user application failures and deficiencies.
Ensure proper follow-through on all directives, bulletins and schedules from management.
Work to proactively identify areas where product improvements can be made to provide enhanced ease-of-use and functionality.
Educate and coach customers on best practices for using OPENLANE products and services.
Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability.
Assure customer acceptance of and quality of resolution. Identify and escalate issues that require advanced product knowledge or technical expertise.
Serve as a Subject Matter Expert for the design and development of training materials.
Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts.
Continuously engage in self-directed learning opportunities to increase functional product knowledge
Document known errors, workarounds, procedures, and product-specific information.
Who You Will Work With:
Reporting to the Customer Service Manager, this role will support internal and external customers as they interact with the OPENLANE platform and offerings.
Must Have's:
Bachelor's degree or equivalent work experience
2 + years customer service / contact center experience
Bilingual in Spanish and English
General automotive knowledge
Experience troubleshooting hardware, software, and network related issues
Ability to communicate clearly and concisely, both orally and in writing
Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity
Strong analytical, technical and problem-solving skills
Nice to Have's:
Experience with Salesforce, Five9, Slack, & Google Suite
Web Crawling/Search experience
Ability to retain knowledge of State/Local/Federal/ Contract Requirements for Role
Able to successfully manage tasks and inquiries for VIP clientele Customer Service including Phone Etiquette, Empathy and Active Listening
Eagerness to learn, take direction and feedback, multi-task, time manage, and problem-solve
Sound like a match? Apply Now - We can't wait to hear from you!
Sound like a match? Apply Now - We can't wait to hear from you!
Compensation Range of
Hourly: $19.00 - $23.00
Auto-ApplyCustomer Success Representative - Technical Products
Customer service representative job in Fishers, IN
$50,000 - $55,000 / year + benefits | Fishers, IN
Be the go-to contact for customers in a high-tech, fast-growing company. Learn technical products, collaborate with engineers, and help customers get the solutions they need.
What You'll Do
Manage customer interactions: quotes, orders, and follow-ups.
Partner with outside sales engineers to keep projects moving smoothly.
Learn technical product details with in-house training.
Work with vendors for best pricing and on-time delivery.
Keep data accurate in our ERP system.
Occasionally assist with shipping/receiving when needed.
What We Offer
$48K-$55K salary + 401(k) match.
Anthem health plans, dental, vision, life, disability.
Paid time off & holidays.
Professional development in a high-demand industry.
You Are
Skilled in customer service, inside sales, or order processing.
Detail-oriented, organized, and comfortable with technology.
Strong communicator and problem-solver.
Interested in growing your technical knowledge while helping customers.
Custom Cabinet Sales Rep.
Customer service representative job in Fort Wayne, IN
We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Fort Wayne area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
Customer Care Specialist I (NextGear Capital)
Customer service representative job in Carmel, IN
Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Customer Care Specialist I Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Variable Compensation Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
NextGear Capital, a Cox Automotive brand, is currently looking for a Customer Care Specialist to join our Client Experience Team!
Working in Customer Care you will handle inbound calls, chats, and SMS messages regarding accounts and service inquiries from our client base. You will work closely with all internal departments to identify and resolve client concerns. Ideal candidates should be dynamic and ambitious individuals excited to work with our clients.
This is a Hybrid Call Center position working remotely 3 days per week/ 2 days in office.
Hours of operation are Monday -Friday 9:00 am - 8:00 pm EST. Must be able to work any shift within these hours.
PRIMARY DUTIES/KEY RESPONSIBILITIES:
* Receive inbound calls, chats, and SMS messages from Automotive Dealers, Automotive Auctions, and internal clients.
* Answer routine questions, follow guidelines, and use judgment based on experience.
* Staying organized on case management, chats, SMS messages, and service tickets while responding promptly.
* Engage customers and determine how to assist them regarding their Nextgear Capital line of credit.
* Being willing to learn and implement an understanding of automotive titles and consumer loan structure on vehicle loans.
* Build positive customer relationships by asking questions, actively listening, and offering solutions in a considerate and professional manner.
* Provide accurate documentation of client inquiries and report case status and resolution.
* Make outbound calls to dealers and or automotive auctions as needed to help facilitate business needs.
* Refer more complex issues to more senior specialists or management.
* Use company proprietary software for research, case management, data entry, and account follow-up activity.
* Build working relationships with other customer care representatives and other internal departments.
* Follow instructions and maintain workflow standards with integrity.
* Attain production, quality goals, and metric standards such as quality phone interactions and schedule adherence.
* Adhere to all general company policies and procedures regarding attendance and conduct.
* Perform other duties as necessary and can work a flexible schedule as needed, including occasional mandatory overtime between hours ranging from 9 am to 8 pm Eastern time, 8-hour shift.
Qualifications
Minimum-
* High School Diploma/GED
* Generally, less than 2 years of experience
* Exhibit's ability to work in a fast-paced and evolving team environment, capable of prioritizing tasks and duties
* Strong verbal and written communication skills with a proven ability to interact clearly with a vast customer base on socioeconomic levels.
* Demonstrates problem-solving and analytical skills with the ability to walk others through complicated processes.
* You must have high-speed internet available in your home and be able to be wired and not on WiFi.
* Knowledge of how to operate a Windows PC, Home Networking Router/Modem basics
* Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements.
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplyCall Center Representative (Part-time)
Customer service representative job in Kokomo, IN
Part-time Description
Answers call center calls and Banno Chats providing account balances, account history, resets passwords for ebanking, bill pay inquiries, statements, debit card issues and ordering, fills out fraud and merchant disputes, adds travel notes, raises card limits, answer questions regarding deceased customer processes, and handles basic loan questions. Complete other job functions including providing excellent customer service while making sure policies and procedures are followed.
Requirements
High school diploma or equivalent
2 years of banking experience preferred not required.
Good understanding of financial products and services
Exceptional customer service and professional skills
Good organizational and interpersonal communication skills
Good conflict management, time-management, and stress management skills
Ability to multi-task, work independently, delegate and make decisions.
Good knowledge of SilverLake, Fedline, Verafin, CPI/Card@Once, Vertex Teller Systems, Aurora, Synergy and Cognos report functions.
Basic computer and keyboard skills including but limited to using Microsoft Word, Excel, and PowerPoint
Team player
Specific Job Functions:
Strategic Objectives
Reviews, executes, and practices objectives within SFSB's Strategic Plan
Realize and support strategies goals.
Compliance
Responsible for knowing and complying with all Bank policies and procedures that apply to the Deposit Operations Department
Responsible for knowing and complying with all Federal Regulations that apply to the Deposit Operations Department, including, but not limited to: Bank Secrecy Act (BSA), Customer Identification Program (CIP), Funds Availability (Reg CC) and Currency Transaction Reporting (CTR)
Customer Relationships
Answers telephone calls/Banno Chats regarding customer account information, inquiries, problems, concerns, general questions such as.
Address, email, phone number and other CIF maintenance
Stop payments, written statement of unauthorized debit, transfers, and AFT issues.
Account balances, transaction history reviews, statement inquiries
Adding alerts or special messages
Interactive Voice Response pin resets
General new account and loan questions
Product and Services questions
Wires
Also responsible for transfers via phone, processes check orders, etc.
Aids individual or corporate customers in selecting deposit accounts and cross-selling bank products.
Completes input and verification of incoming and outgoing wires in compliance with the bank's policies and procedures, and mails incoming wire notices to customers. Ensures all required documentation is included with each processed wire and indexed into Aurora in the appropriate File Cabinet.
Aids individual or corporate customers for the mobile app, ebanking, bill pay inquiries, statements, pin resets, etc.
Aids with debit card issues and ordering new cards, add travel notes, changing card statues, compromised card questions, and raises card limits.
2
Answer questions regarding deceased customer processes.
Communication
Completes monthly check-ins with manager.
Participates in weekly Branch huddles and weekly Cultivate Performance Growth Meetings.
Communicates with team regularly.
Additional Responsibilities
Participates on SFSB's assigned committees.
Coordinates PTO days with Branch staff to ensure Branch is accurately staffed.
Performs other duties as directed by supervisor.
Technical Service & Support Rep
Customer service representative job in Fort Wayne, IN
We are seeking a qualified Technical Support Specialist with a foundational knowledge of electricity and manufacturing. The ideal candidate will be responsible for providing exceptional customer support and will be comfortable walking customers through troubleshooting processes.
Shift and Compensation
Pay Range: $17 Hours: 7:30am-4pm
Job Duties
- Assist customers by guiding them through troubleshooting steps over the phone or via email.
- Collaborate with partner companies to coordinate repairs and service requests.
- Conduct follow-up calls to ensure customer satisfaction and confirm successful resolution of issues.
walking customers and service through trying to fix any issue they are having with the steamer
Background Profile
- Strong communication and problem-solving skills.
- Ability to manage multiple tasks efficiently.
- Previous experience in a technical support or customer service role is a plus.
- 2-3 years customer service experience
this company do not currently have insurance.
#Fort Wayne
Customer Service Advisor - Migrant Help
Customer service representative job in Fort Wayne, IN
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
Patient Support Call Center - Full-Time
Customer service representative job in Fort Wayne, IN
The Scheduling Coordinator is responsible for providing exceptional customer service through patient communication management and patient education and sales. This individual is responsible for practice success through schedule management and optimization.
NO LATE NIGHTS OR WEEKENDS!!!! PAID HOLIDAYS OFF (after 60 days)!!!!
ESSENTIAL RESPONSIBILITES:
Ensures Quality of Care and Exceptional Customer Service through:
Patient Communication Management
Greet patients in a friendly, professional manner using proper telephone etiquette
Follow up on missed and cancelled appointments
Triage patient's needs to schedule appropriately
Patient Education
Provide patient education on the purpose and expectations and expectations of their appointment
Make patients aware of insurance eligibility
Ensures Practice Success throughout each patient encounter through:
Appointment capture
Effective schedule management and optimization
Data Collection and Accuracy:
Collecting and entering thorough demographic data and verify its accuracy.
This is a call center - medical environment
EDUCATION AND/OR EXPERIENCE:
High school graduate, or equivalent
Previous medical office experience is preferred
COMPETENCIES:
Polite, professional, and courteous.
A focus on the provision of quality care and service excellence.
Proficient in EHR, including proven competency in accuracy of data entry.
Proficient with optometric medical terminology.
Recognition of the exam process and the ability to record exam details.
Ability to effectively communicate in person, by phone, and in writing.
Superior organizational skills and attention to detail.
Dependable and self-motivated.
Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast-paced environment
ENVIRONMENT AND PHYSICAL DEMANDS:
Physical Activity: Talking, Hearing.
Physical requirements: Sedentary work. Involves sitting most of the time.
The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
PERSONAL DEVELOPMENT:
Staff members are required to meet training expectations within the initial 90-day probationary period.
Obtaining certification through in optometric certification program is encouraged. BVEP will aid all employees eligible for the Employee Career Development Program.
Personal Lines Customer Service Agent
Customer service representative job in Fort Wayne, IN
Job Description
About Us
The DeHayes Group was founded in 1982 as a commercial property and casualty insurance agency with three employees. Organic growth, acquisitions and development of new product lines enabled The DeHayes Group to become the largest locally owned insurance agency in Northeast Indiana. We are pleased to offer commercial property and casualty, group benefits, personal lines, senior benefits, wellness and financial services. The DeHayes Group represents more than 40 insurance carriers, insures over 1,300 business and 1,800 households and is responsible for the health insurance needs of more than 19,000 lives.
Our mission is exceeding expectations beyond insurance. The DeHayes Group proactively delivers the outstanding service and expertise that our clients have come to expect and appreciate for over 30 years. We do this by developing a deep relationship with our clients. This is what guides us to provide you with a tailored solution for your business and personal needs, whether it be property and casualty insurance, employee benefits, personal insurance or financial services.
Personal Lines Customer Service Agent (CSA)
Position Summary:
The primary function of this role is to provide day-to-day maintenance and servicing of Personal Lines accounts. This includes marketing and placing renewal business, partnering with Producers to quote and secure new Personal Lines accounts, and ensuring consistently high levels of client service and satisfaction.
Duties:
Review all applications, renewal requests, and endorsements to ensure compliance with underwriting authority and guidelines.
Prepare and/or authorize auto ID cards as needed.
Prepare and/or authorize binders and Evidence of Property Insurance when required.
Initiate, review, prepare, and process renewals, endorsements, cancellations, and related transactions.
Handle mortgagee and lienholder requests and inquiries via phone and written correspondence.
Assist the Producer and Office Manager with collections and process additional or return premiums.
Process additional or return premiums for agency-billed transactions.
Take claim reports, maintain claim files, mail claim cards to insureds, complete SR21 forms when required, and order police reports as needed.
Review company-issued policies and endorsements for accuracy.
Enter all non-downloaded policy data into the agency management system in accordance with agency procedures.
Participate in training seminars and classes to enhance professional skills and knowledge.
Scan and upload all relevant documents into the agency system.
Maintain the Expiration List and ensure all policies are renewed or rewritten prior to expiration.
Run carrier downloads and process them appropriately.
Enter endorsement requests and new business applications directly into carrier systems.
Obtain underwriting information for carriers as requested.
Run reports and prepare quotations as needed.
Monitor cancellation and late-payment notices; mail annual late-pay/EFT letters to insureds, including retrieving billing notifications from the Allied system.
Set up and maintain customer information in the agency system, including profiling customers and ensuring accurate contact information.
Perform other duties as assigned.
Qualifications:
Active Indiana Property & Casualty License.
Minimum of 1 year of insurance agency experience.
Extensive knowledge of all personal insurance lines, especially those products offered through the agency.
Comprehensive understanding of agency operations, including claims handling, procedures, personal lines rating, agency management systems, and relevant insurance laws and codes.
Proficiency in electronic workflow environments; experience with Applied Epic preferred but not required. Proficiency with Outlook, Word, Excel, document management tools, carrier proprietary systems, and phone systems.
Familiarity with risk assessment and risk management techniques.
Excellent time management, organizational and verbal and written communication skills.
High degree of self-motivation and self-direction.
Hours: Monday - Friday, 8:00am to 4:30pm
Office Location: 11118 Coldwater Road, Fort Wayne, IN 46845
Benefits:
Competitive Compensation
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
Sales and Customer Service Agent
Customer service representative job in Noblesville, IN
We are a community of dedicated Sales and Customer Service professionals united by a shared vision to create exceptional customer experiences and drive outstanding service results. As a Sales and Customer Service Agent with our company, you will work to represent AT&T services and recommend the best products to customers that fit their desired needs. We invest in our Sales and Customer Service Agent members, offering product training, sales development strategies, and an opportunity for advancement within this role. As a Sales and Customer Service Agent, you will find an environment where your ideas are heard, get the opportunity to work with customers in engaging settings, and develop new skills daily.
Sales and Customer Service Agent Key Responsibilities:
Interact with new and existing customers of AT&T's services to understand their needs and recommend suitable products and services, and/or enhancements at retail stores
Educate customers on our telecommunication product offerings, promotions, and new technologies through a guided sales presentation
Work with customers one-on-one to process any sales orders they have shown interest in and want to purchase
Resolve customer inquiries and issues efficiently and courteously, ensuring high satisfaction
Achieve daily and weekly retail sales metrics by effectively presenting product benefits
Continuously update product knowledge to stay informed about AT&T's evolving portfolio
Participate in training and development sessions to enhance sales and service skills
Sales and Customer Service Agent Skills:
Must be 18+ years of age and eligible to work in the US
Proven experience in customer service, retail, or sales is a plus
Genuine desire to help people
Comfortable working in a retail environment
Ability to work independently and as part of a team
Reliable transportation is a plus when working in our retail stores
Proficiency in basic computer applications and willingness to learn new systems
A paycheck you can count on, and commissions that go as far as your ambition. Compensation is based on an hourly wage and commissions earned with every sale. Average total compensation is reflected in the estimated earnings
Auto-ApplyCall Center Representative
Customer service representative job in Noblesville, IN
Job Description Call Center Representative (Outbound)
Are you a highly motivated and results-driven individual with a knack for connecting with people? Do you thrive in a fast-paced environment where your efforts directly impact sales success? We're looking for a Call Center Representative to join our Cellular Sales team and drive engagement with potential business clients within the Indiana market!
In this vital role, you'll be on the front lines of our sales efforts, responsible for generating qualified leads and setting appointments through high-volume phone and SMS outreach. If you're a self-starter who's comfortable with technology and dedicated to achieving daily targets, we want to hear from you!
What You'll Do:
Be a Lead Generation Powerhouse: Make a minimum of 95 outbound calls and send 119 SMS messages daily to potential business clients.
Master Communication Tools: Utilize platforms like Statflo and our customer account systems to manage your outreach and track interactions.
Drive Sales Opportunities: Schedule appointments that lead to in-store sales, directly contributing to our growth.
Maintain Impeccable Records: Keep accurate and organized records of all your communications in our CRM systems.
Collaborate and Grow: Participate in team training, meetings, and coaching sessions to continuously hone your skills.
Ensure Compliance: Adhere to all company policies regarding outreach, customer privacy, and lead engagement.
Achieve Excellence: Meet daily activity standards, including a minimum of 2 hours and 30 minutes of outbound talk time or 950 SMS messages.
What We Offer:
Competitive Compensation: Earn a base pay up to $15/hour.
Unlimited Commission Potential: Enjoy a 50/50 split on all in-store sales generated from your scheduled appointments. Plus, get a 50/50 split on any additional purchases made by the same customer within 7 days of the initial sale!
Consistent Schedule: Work a standard shift from 9:00 AM - 5:00 PM, Monday to Friday.
Balanced Workday: Benefit from a 45-minute lunch break and up to 2 hours and 30 minutes of daily administrative/non-phone time for account lookups and breaks.
Who You Are:
An excellent communicator with a professional and engaging phone presence.
Results-oriented and motivated to exceed daily activity goals.
Tech-savvy and comfortable using various communication and CRM platforms.
Highly organized with a strong attention to detail.
Committed to compliance and ethical lead handling.
Someone who thrives in a target-driven, fast-paced environment.
If you're ready to make a significant impact and grow your career with a dynamic team, Apply Today!
Full-Time Personal Lines Customer Service Agent
Customer service representative job in Muncie, IN
Job Description
Join the Justin Sorensen Agency, a dynamic team based in Muncie, Indiana, committed to providing outstanding customer service for personal lines insurance. As part of our dedicated team, you'll be at the forefront of enhancing client relationships and delivering exceptional service.
In the role of Full-Time Personal Lines Customer Service Agent, you will engage directly with clients, addressing their insurance needs and ensuring they feel valued and supported. Our office environment fosters positive interactions and a welcoming atmosphere, making it an ideal place for those who are motivated and enthusiastic about client service.
If you excel in communication and have a genuine interest in helping people navigate their insurance options, Justin Sorensen offers an exciting opportunity to grow your career while making a meaningful impact on our clients' lives. We invite you to bring your positive energy and commitment to excellence to our team.
Benefits
Hourly Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Responsibilities
Customer Interaction: Engage with clients to understand their individual insurance needs and provide exceptional service.
Policy Management: Assist in managing clients' personal insurance lines, ensuring policies remain current and tailored to their needs.
Claims Assistance: Provide support and guidance during the claims process to ensure a smooth experience for clients.
Problem Solving: Address client inquiries and issues promptly, offering solutions or escalating matters as necessary.
Relationship Building: Cultivate long-term relationships with clients to ensure continued satisfaction and loyalty.
Cross-selling: Identify opportunities to offer additional insurance products or services that benefit the client.
Requirements
Licensure: A valid Property & Casualty License in the state of Indiana is eventually required but paid support is available..
Communication Skills: Exceptional interpersonal and communication skills are essential for engaging with clients and team members effectively.
Experience: Previous experience in insurance sales or a customer service role is highly desirable.
Problem-Solving Skills: Ability to understand client needs and offer appropriate solutions.
Customer-Focused: Strong commitment to enhancing the client experience and satisfaction.
Team Collaboration: Ability to work collaboratively in a team environment and build positive relationships with colleagues.
Attention to Detail: Strong organizational skills and attention to detail are critical for managing client accounts and documentation.
Temporary Retail Sales Support
Customer service representative job in Logansport, IN
Brand Overview:As a hometown specialty retailer, maurices is deeply committed to bringing affordable, versatile, and flattering fashion to small towns across North America. We inspire women of all ages to look and feel their best - just as they are. With 900+ stores, we've earned our reputation as a leader in hometown fashion. The true secret to our success is deeply rooted in our commitment to our values.Ready to apply? We currently have an opportunity for a Temporary Retail Sales Support to join our team located at our Store 0774-Cass County Commons-maurices-Logansport, IN 46947.
Ready to help bring feel good fashion for real life™ to hometowns across North America? We're looking for individuals with a passion for fashion that have what it takes to give the kind of exceptional service our customers know, love and deserve from us. Since 1931, we've helped women look and feel their best every day - making maurices not only a special place to shop, but a great place to work and connect. Apply today!
Position Overview:
Looking to work in a fast-paced environment? Join our team for the holiday season and earn some extra cash and a 40% discount. You'll get to help our customers find gifts for family and friends as well as dress themselves for all their holiday events! As a member of our team, you'll provide excellent service to our customers and make sure the store looks great! And we'll make sure you have fun while doing it! Apply today if you are people focused, goal oriented, have a flexible schedule. The above information has been designed to indicate the general nature and level of work performed by employees within this classification.
Location:
Store 0774-Cass County Commons-maurices-Logansport, IN 46947
Position Type:Temporary (Fixed Term)/Part time
Benefits Overview:
*********************************
Equal Employment Opportunity
The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.
The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.
Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.
Auto-ApplyLeasing Representative-The Residences at Carmel City Center
Customer service representative job in Carmel, IN
Now accepting resumes for a professional Leasing Consultant. If you have two years of apartment experience, have a proven track record in sales, customer service or hospitality, are a quick learner with a desire to expand your skills, you may be a perfect fit! We provide unparalleled apartments, awesome amenities and outstanding customer service. The main focus of this position is touring the property and apartments with prospective residents; assisting in the processing of applications; preparing move-in documents; and providing outstanding customer service to our current residents and prospective residents. The ideal candidate will have one year of prior apartment leasing experience. Weekend availability required.
Join a winning Property Management Team and a superior product and a great working environment. If you are a team player, have a “can-do” attitude and the experience to back it up, we want to hear from you! Pedcor Homes is an Equal Opportunity employer and provider. Check us out at *******************
We pride ourselves on the quality of our work and investments as well as our dedication to our associates and the community. We value our integrity and strive to deliver superior results in every area. Whether serving our residents, giving associates what they need to succeed, helping residents achieve better lives or adding value to our investors' portfolios.
Auto-ApplyInside Sales Representative
Customer service representative job in Westfield, IN
Job DescriptionDescription:
The purpose of this position is to sell company products that meet or exceed customer expectations through customer interactions while providing excellent customer service and substantial knowledge on the products.
Essential Job Duties and Responsibilities
· Works to supply products and services that meet or exceed the customers' expectations. Follows the documented quality systems and processes to satisfy our customers' needs.
· Actively manages the sales processes of products and services by quoting and converting quotes into sales in a timely and professional manner.
· Generates revenues by promoting sales of new and existing products or services.
· Prospects and develops relationships with potential customers, or leads, to cultivate new business. May research companies and industries to identify prospects.
· Provides ongoing customer and technical service on existing accounts.
· Overcome objections of current and prospective customers.
· Determine the production of customer parts through processes and instructions, according to design specifications and quantity or required materials.
· Remain knowledgeable on changes and developments in the various industries that are served.
· Handle inbound, unsolicited prospect calls and convert into sales.
· May conduct on-site visits to customers.
· May research and source material and services related to customer orders.
· Manage and coordinate the resolution of customer issues.
· Communicate with internal departments regarding customer orders.
· May assist other managers or sales representatives in other duties or special projects as needed.
Critical Skills, Knowledge, and Abilities
· Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
· Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
· Communicating with Persons Outside the Organization: Communicating with people outside the organization, representing the organization to customers, the public, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
· Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others and maintaining them over time.
· Communicating with Supervisors and Peers: Providing information to supervisors and by telephone, in written form, e-mail, or in person.
· Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish your work.
· Confidentiality: Demonstrate a high degree of confidentiality and business common sense.
· Resolving Conflicts and Negotiating with Others: Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
· Selling or Influencing Others: Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
· Tools & Technology: Interacting with computers, office equipment, personal protective equipment (hardhat, safety glasses, etc.), and phone. ERP software (Microsoft Dynamics Nav), materials requirements planning MRP software, Microsoft Office software, and email.
Requirements:
Qualifications
· This particular position requires the individual to have a high school diploma or general education degree (GED). In addition, a successful candidate would have 1-2 years or more related experience and/or training.
· Previous experience with Microsoft Dynamics NAV or other ERP (enterprise resource planning) systems.
Preferences
· Prior experience with steel, steel products, other metals, fabrication, and manufacturing.
· Experience with reading and interpreting parts drawings.
· Experience using social networks, such as LinkedIn, for business-2-business selling and customer relations.
Supervisory Responsibilities
· This position has no supervisory responsibilities.
Working Environment and Conditions
· Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to be in a stationary position and move about the buildings. The employee is frequently required to reach with hands and arms and be able to communicate verbally and in writing and take direction. The employee is frequently operating a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. The employee must occasionally lift and/or move up to 20 pounds.
· Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Inside Sales Representative
Customer service representative job in Westfield, IN
Job DescriptionAs a member of our inside sales team, you will be promoting and generating sales of building material supplies (roofing, siding, windows, etc) from our distribution center Westfield, IN while providing superior customer service.
**Exterior Building Materials Knowledge Strongly Preferred.
**Inside sales experience and the ability to multi-task are desired.
**This is a customer service focused position that involves a lot of data entry.
Position Summary:Cultivate “Raving Fan” customer experiences with a best in class image under general supervision reporting to the Branch Manager. The Inside Sales representative will work in a fast paced, high volume environment and is responsible for assisting customers through qualifying their product and/or service needs while ensuring fulfillment. Essential Functions:
Answers customer inquiries via phone and walk in business, concerning price, qualifying product needs and partnering with vendors for support.
Communicates with outside sales representatives on customer orders, requirements, problems or concerns and changes.
Initiates product transfers to other branches or direct to customers.
Generate, place and confirm purchase orders with suppliers.
Operates cash register. Enters sales data into the computer and researches information for customers using the computer system.
Accurately completes all required paperwork (e.g., coding, costing, pricing, daily cash summary, bank deposits, etc.) on a timely basis.
Receives payment for merchandise or services sold and enters sale into the computer. Responsible for payments received and adhering to all administrative and accounting related procedures.
Maintains current price documentation and product literature as it becomes available.
Keeps product knowledge current to evolving manufacturing supply.
Inside Sales Duties:
Develop meaningful customer relationships to encourage loyalty and grow sales in additional categories.
Follow up on cold and warm leads to further the sales process
Make outgoing calls to educate our customers on current promotions
Understand and demonstrate the product or service to the customer
Set and meet sales goals and objectives set by leadership
Improve sales skills to increase sales success rates
Documents sales, quotes or other business requested information.
Other duties and responsibilities:
Participate in proactive team efforts in assigned company branch and affiliate branches to achieve departmental and company goals.
Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
Participate in the physical inventory of the warehouse materials.
Perform other duties as assigned.
Provide leadership to others through example and sharing of knowledge and skills.
Facilitate quality assurance system through “We need Your Ideas!”
Qualifications:
Associates Degree with one to two years related experience and/or training; or High School Diploma or GED equivalent with three -five years experience.
Proficient personal computer skills including; keyboarding, 10 Key, Email, record keeping, routine database activity, word processing, spreadsheet, graphics etc., experience with Agility a plus.
Must have a minimum of 2-3 years in a customer facing role
*Construction industry knowledge is a plus but willing to train
*Spanish speaking is a nice to have.
Travel overnight up to 10%.
Benefits:
20 PAID DAYS OFF (includes PTO, Holidays and Family Focused Company Closure between Christmas and New Years).
Bonus Incentive program as well as Holiday bonuses and other bonus opportunities!
Competitive Hourly Rate with great OT potential during peak season hours.
Flexible work/life balanced hours, home every night and typical schedule Monday-Friday 7:00 A.M. - 4:00 P.M.
Significant employer contributions towards monthly premiums for Medical, Dental, Vision, Group Life and AD & D benefit plans.
Additional Voluntary benefit options available including Short Term and Long Term Disability coverage, Accidental Injury, Critical Illness and Cancer plans as well as additional Life and AD& D benefit policies.
401K program with a best in industry company match.
Opportunity for career advancement
Family owned, operated and focused company!
It's more than a job, it is your Career! Submit your resume today to join our exciting and growing family.
Engage with our Virtual Recruiting Assistant Christine here: ****************************************************
OR
TEXT: RBS to : **************
Ref #ZR Westfield, IN
Richards Building Supply is a wholesale building material distributor serving 15 states with over 65 locations! As a family owned, operated and focused company, Richards Building Supply has spent nearly 50 years building a thriving and profitable organization, as well as invaluable business relationships. Richards stocks a comprehensive line of products such as residential and commercial roofing, siding, windows, decking, soffit, doors, molding, rainware, cabinets, and more!
Learn more about us here
: *************************************
Richards Building Supply believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today.
It's more than a job, it is your Career! Submit your resume today to join our exciting and growing family.
Call Center Representative
Customer service representative job in Noblesville, IN
Cellular Sales Call Center Representative (Outbound) Are you a highly motivated and results-driven individual with a knack for connecting with people? Do you thrive in a fast-paced environment where your efforts directly impact sales success? We're looking for a Call Center Representative to join our Cellular Sales team and drive engagement with potential business clients within the Indiana market!
In this vital role, you'll be on the front lines of our sales efforts, responsible for generating qualified leads and setting appointments through high-volume phone and SMS outreach. If you're a self-starter who's comfortable with technology and dedicated to achieving daily targets, we want to hear from you!
What You'll Do:
* Be a Lead Generation Powerhouse: Make a minimum of 95 outbound calls and send 119 SMS messages daily to potential business clients.
* Master Communication Tools: Utilize platforms like Statflo and our customer account systems to manage your outreach and track interactions.
* Drive Sales Opportunities: Schedule appointments that lead to in-store sales, directly contributing to our growth.
* Maintain Impeccable Records: Keep accurate and organized records of all your communications in our CRM systems.
* Collaborate and Grow: Participate in team training, meetings, and coaching sessions to continuously hone your skills.
* Ensure Compliance: Adhere to all company policies regarding outreach, customer privacy, and lead engagement.
* Achieve Excellence: Meet daily activity standards, including a minimum of 2 hours and 30 minutes of outbound talk time or 950 SMS messages.
What We Offer:
* Competitive Compensation: Earn a base pay up to $15/hour.
* Unlimited Commission Potential: Enjoy a 50/50 split on all in-store sales generated from your scheduled appointments. Plus, get a 50/50 split on any additional purchases made by the same customer within 7 days of the initial sale!
* Consistent Schedule: Work a standard shift from 9:00 AM - 5:00 PM, Monday to Friday.
* Balanced Workday: Benefit from a 45-minute lunch break and up to 2 hours and 30 minutes of daily administrative/non-phone time for account lookups and breaks.
Who You Are:
* An excellent communicator with a professional and engaging phone presence.
* Results-oriented and motivated to exceed daily activity goals.
* Tech-savvy and comfortable using various communication and CRM platforms.
* Highly organized with a strong attention to detail.
* Committed to compliance and ethical lead handling.
* Someone who thrives in a target-driven, fast-paced environment.
If you're ready to make a significant impact and grow your career with a dynamic team, Apply Today!
Auto-Apply