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  • Sr. Field Tech - Power Systems Tech II, III, or IV

    Resa Power 4.0company rating

    Information technology/support technician job in Madison, WI

    Sr. Field Tech, Power Systems Technicians, or NETA Technicians are expected to perform service, test and maintain various types of power transmission and distribution equipment. An ideal candidate will be experienced in many of the following skills: Inspect, test, troubleshoot, perform start-up and collect data of low, medium and/ or high voltage (to 765kV) electrical systems. Switchgear and circuit breaker testing Inspection, maintenance, testing and/or repair of transformers, and all related equipment - 45 KVA to 1,120 MVA Filling and working with SF6 filled GCBs and gas insulated switchgear Testing and inspecting low and medium voltage cable installations Operating high voltage test equipment including Doble M4000 series test sets Commissioning, troubleshooting, and repair services on controls and transfer schemes Note: All work and decisions shall be conducted in strict compliance of all regulatory laws. Other duties as assigned by project leader Required Experience and Qualifications for a Field Tech: High School diploma/GED and minimum 1 year of experience in a related field. Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA. Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 765kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program). Must be able to work safely and adhere to all electrical safety procedures. Good theoretical understanding of electricity and a good aptitude for problem solving. Effectively communicate verbally and in writing with customers and peers. Dependable and responsible with good judgment and organizational skills. Good customer service, time management and follow-up skills. Work effectively with customers, peers and management to resolve client issues. Strong computer skills with working knowledge of Windows and Microsoft Office- use of Internet for standards/products/manufacturer research For positions that utilize a company vehicle, will be required to have a valid driver's license. Required Experience and Qualifications for a Power Systems Tech II: High School diploma/GED and minimum 2 years of experience in a related field. NETA Level II Certification. Power Systems Tech II performs testing and service work while generally requiring direct supervision. The individual has sufficient knowledge and experience to be qualified for assuring the safety of him/herself. Safety knowledge includes an understanding of lockout/tagout procedures and requirements, arc-flash and shock hazard analyses, and other facets of hazardous electrical energy control procedures. Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 500kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program). Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA. Must be able to work safely and adhere to all electrical safety procedures. Good theoretical understanding of electricity and a good aptitude for problem solving. Effectively communicate verbally and in writing with customers and peers. Dependable and responsible with good judgment and organizational skills. Good customer service, time management and follow-up skills. Work effectively with customers, peers and management to resolve client issues. Strong computer skills with working knowledge of Windows and Microsoft Office- use of Internet for standards/products/manufacturer research For positions that utilize a company vehicle, will be required to have a valid driver's license. Required Experience and Qualifications for a Power Systems Tech III: High School diploma/GED and minimum 5 years of experience in a related field. NETA Level III Certification. Power Systems Tech III performs testing and service work and can mentor, lead level I and level II Techs as directed by Supervisor/Manager. This position is responsible for performance and management of routine and moderately complex tasks and projects, record keeping, evaluation of test data, and responsibility for the safety of others. This position is qualified to provide guidance and can perform electrical power switching. Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 500kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program). Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA. Must be able to work safely and adhere to all electrical safety procedures. Good theoretical understanding of electricity and a good aptitude for problem solving. Effectively communicate verbally and in writing with customers and peers. Dependable and responsible with good judgment and organizational skills. Good customer service, time management and follow-up skills. Work effectively with customers, peers and management to resolve client issues. Strong computer skills with working knowledge of Windows and Microsoft Office- use of Internet for standards/products/manufacturer research For positions that utilize a company vehicle, will be required to have a valid driver's license. Required Experience and Qualifications for a Power Systems Tech IV: Associate degree in related field or equivalent experience and minimum 5 years of experience or 10 years of related experience. NETA Level IV Certification. Power Systems Tech IV performs testing and service work and can mentor, lead level I and level II and level III Techs as directed by Supervisor/Manager. This position is responsible for performance and management of routine and moderately complex tasks and projects, record keeping, evaluation of test data, and responsibility for the safety of others. This position is qualified to provide guidance and can perform electrical power switching. Position, as directed, supervises large projects and multiple crews and can work independently. Individual performs complex investigations, tests, and evaluations, and prepares written reports as needed. Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 500kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program). Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA. Must be able to work safely and adhere to all electrical safety procedures. Good theoretical understanding of electricity and a good aptitude for problem solving. Effectively communicate verbally and in writing with customers and peers. Dependable and responsible with good judgment and organizational skills. Good customer service, time management and follow-up skills. Work effectively with customers, peers and management to resolve client issues. Strong computer skills with working knowledge of Windows and Microsoft Office- use of Internet for standards/products/manufacturer research For positions that utilize a company vehicle, will be required to have a valid driver's license. Required Experience and Qualifications for a Sr. Field Tech: * High School diploma/GED or equivalent experience and 5 years of experience in a related field. Knowledge of the National Electrical Code and various industry standards, such as NETA, OSHA, IEEE and NFPA. Strong background and experience in most types of high voltage equipment through the 230 kV class. Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 500kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program) Complete projects consistently on budget and at a reasonable contribution. Ability to complete on-site job reports. Who we are! RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade! Our Mission Ensure reliable and safe mission-critical power across our customers' electrical infrastructure lifecycle. Our Vision To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry. Core Cultural Competencies We do it right We pride ourselves on our integrity and expertise. We don't cut corners. You perform job responsibilities safely, efficiently, and thoroughly all day, every day. You conduct yourself professionally, ethically, and honestly. You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company. You are on time and preplan time off. You produce a quality product. We are customer driven Our number one concern is our customer and our long-term relationships with them prove our dedication. You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner. You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management. We focus on growth We are dedicated to growing the company and our employees. You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job. You seek out new assignments and assume additional duties. You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.). We solve problems Every day is different, so we need to be innovative, decision makers, flexible and adaptable. You efficiently and thoroughly complete assignments. You perform work assignments independently. You propose new ideas and find better ways of doing things. We get it done We are efficient, reliable and no nonsense. We work hard, but we also play hard. You follow through on commitments in a timely way. You produce easily understandable and accurate reports that meet customer and/or Company expectations. You actively listen. You seek advice and help as appropriate. You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.). We build strong relationships Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers. You collaborate to create the best solutions for each other and our customers. You build strong relationships within the team, across RESA departments and locations and with customers and vendors. Additional Information: Job: Full-Time Location: Nationwide - US Travel: 75-80% travel. Compensation: Pay range for a Field Tech/Power Systems Tech I to a level IV range from $30 to $65 (depending on skillset, certification, and experience) per hour and eligible for overtime. Daily meal and incidentals per diem available when traveling for overnight work. Benefits: Full benefits including medical, dental, vision, company paid life insurance, anniversary bonuses, Employee Ownership Plan, matching 401k, and paid time off. Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website. Physical Demands: Lifting a maximum of 50lbs on a daily, crawling, climbing, standing for long periods of time, and working in non-ideal conditions. RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
    $32k-41k yearly est. 7d ago
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  • Technical Support Specialist (Electronics)

    Kuhn Group 4.3company rating

    Information technology/support technician job in Brodhead, WI

    The Technical Support Specialist serves as the expert in electronics applications in KUHN products and is responsible for assisting the aftermarket group in resolving internal and external customer inquiries. ESSENTIAL DUTIES AND RESPONSIBILITIES Serve as the technical expert for all after sale service issues involving electronic components for all KNA product lines. Assist dealers to troubleshoot and repair scale and monitor components. Diagnose and repair electronic scale and monitor components. Maintain appropriate inventory levels of electronic repair parts. Review and process all warranty claims involving electronic components (i.e.: scales, weigh bars, virtual terminals, etc.). Maintain warranty records (complaints, service calls, and claims) and distribute related reports to applicable departments. Assist in the investigation of warranty claims by conducting failure analysis of returned components. Maintain good knowledge of the service and maintenance requirements and field issues of competitors' products similar to electronics in KNA product lines. Education and/or Experience An associate's or bachelor's degree in agricultural mechanics or agricultural engineering technology is preferred. The position requires knowledge and skills in the areas of customer service, mechanics/repair, electronics, and hydraulics. Application knowledge and experience in word processing (Word), spreadsheet applications (Excel), presentation software (PowerPoint), Internet, and e-mail is preferred.
    $32k-42k yearly est. 3d ago
  • Windows 10/11 Deskside

    Teksystems 4.4company rating

    Information technology/support technician job in Rockford, IL

    * Provide Workstation Hardware and Windows 10/11 Software Break Fix support * IMAC - PC Install, Moves, Adds and Changes * Image in support of break fix support * Asset Recovery * Asset tagging * Asset Disposal in accordance with processes and procedures * Installation of user requested approved software outside the scope of the installed base image * Printer Support * Client Center (Tech Bar) Support * IT Service Management Updates * Direct end users to mobile device return drop boxes * Package mobile devices and prepare for shipping to disposal vendor * Other Client Support needed to maintain Workstation operations and customer satisfaction * Participate in implementing overall deskside support methodologies, processes, and procedures. Skills Requirements - Effective interpersonal skills, articulate in order to interface with client staff. - Able to work in a team and independently, demonstrating problem solving skills. - Experience imaging and configuring systems PC systems. - Common Hardware break fix, software installation skills - Basic end user network trouble shooting skills around network adapters, wireless, and vpn clients. - Experience with Windows 10 OS support - Experience with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point) - Experience with end Help Desk ticketing systems. - Supports mobile devices (Android/IOS) *Skills* Windows, Office 365, Desktop *Top Skills Details* Windows, Office 365, Desktop *Additional Skills & Qualifications* Customer Service is an critical part of this job. The users have a varying understanding of technology which requires someone with strong patience and interpersonal skills. *Experience Level* Intermediate Level *Job Type & Location*This is a Contract position based out of Rockford, IL. *Pay and Benefits*The pay range for this position is $17.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Rockford,IL. *Application Deadline*This position is anticipated to close on Jan 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $17-25 hourly 2d ago
  • IT Service Desk Technician

    Ultratec, Inc. 4.3company rating

    Information technology/support technician job in Madison, WI

    Ultratec, Inc., located on the west side of Madison, is the worldwide leader in developing new technologies for the deaf and hard of hearing population. Today, our equipment is recognized as the standard for excellence in text telecommunications. Ultratec, Inc. is actively seeking an IT Service Desk Technician I to join our team. This full-time position offers an on-site, Monday-Friday schedule between the hours of 7:00 AM - 6:00 PM, a competitive starting wage, a full benefits package, and a casual work environment. Absent undue hardship, Ultratec will make reasonable accommodations for religious beliefs and individuals with disabilities. Ultratec's most recent endeavor, the Captioned Telephone (CapTel), continues to demonstrate how we have revolutionized the industry with cutting edge products that transform the lives of individuals around the world. Job Summary: The IT Service Desk Technician I provides front-line technical support and basic troubleshooting for Ultratec's end users and systems. This role focuses on initial triage, resolving common workstation and access-related issues, and ensuring accurate documentation and timely escalation when needed. This position plays a key role in delivering reliable, customer-focused IT support while following established procedures and service standards. Essential Functions: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Serve as first point of contact for IT support requests via phone, ticketing system, and desk-side support. Perform initial troubleshooting for common technical issues, including: Password resets and account access issues. Login, MFA, and Microsoft 365-related issues. Basic Windows OS startup, connectivity, and user profile issues. Accurately document, track, and update tickets in the help desk system. Perform basic hardware and software installation, maintenance, and break/fix support for desktops, laptops, and peripherals. Follow established process and procedures for issue resolution and escalation. Escalate unresolved or complex issues to IT Service Desk Technician II or other IT resources as appropriate. Maintain clear, professional communication with end users regarding issue status and resolution. Assist with documentation, knowledge base articles, and standard work instructions. Travel between company locations (less than two miles apart) as needed to provide on-site support and transport equipment. Supervisory Responsibilities: No direct reports. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Requirements: The requirements listed below are representative of the knowledge, skills and/or abilities required. Required Technical Skills & Experience: Technical or Information Systems degree completed or in progress, relevant certifications, or equivalent practical experience. 0-2 years of experience in an IT support or help desk environment preferred. Working knowledge of Microsoft Windows workstation environments. Familiarity with Microsoft 365 applications and basic account administration concepts. Basic understanding of LAN/WAN connectivity and workstation networking. Ability to research solutions and follow documented troubleshooting steps. Required Soft Skills: Strong customer service orientation with the ability to interact professionally and patiently with users. Effective verbal and written communication skills. Strong organizational skills and attention to detail. Ability to handle confidential information appropriately. Willingness to learn and grow technical skills. Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the employee is regularly required to sit, hear and talk; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms. Specific vision abilities required by the job include close vision, depth perception and the ability to adjust focus. Ability to lift and/or carry 15-30 lbs. and move equipment as needed. Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. General Sign-Off: The employee is expected to adhere to all company policies and to act as a role model in the adherence of company policies. All qualified applicants will receive considerations for employment without regard to sex, race, color, national origin or ancestry, age, disability, marital/veteran/student status, physical appearance, sexual orientation, political beliefs, religion, genetic information, gender identity, a less than honorable discharge from the military, etc., and any other status protected by federal, state, or local law and regulations.
    $32k-41k yearly est. 4d ago
  • Technology Support Specialist

    Edgewood College 4.1company rating

    Information technology/support technician job in Madison, WI

    Home / Employment / Technology Support Specialist DESCRIPTION OF JOB: The Technology Support Specialist provides high-quality and timely technical support for end user computer systems, software, instructional technology and related peripheral equipment in use at Edgewood University Use 'Best Practice" methods as defined by internal knowledge base articles, university policies, and industry standards in pursuit of the support of our academic technology environment. Responsibilities: * Customer service skills, to include face-to-face, audio and text communications. * Support and maintain desktop computing, instructional technology equipment and related hardware and software on Edgewood University campus(s). * Technical support for multi-media, Special Event related activities as required by the Information Technology Services Office. * Basic technical support for telephone and swipe card security equipment. * Must be able to work evenings and weekends on as needed basis as required by Special Event technology support assigned by the Service Desk Manager. * Assist in set up and implementation of new technology on campus. * Aid in the training of Faculty and Staff concerning hardware and software available. * Provide Faculty and Staff with technical support to resolve questions and problems. * Work with leadership in the documentation of procedures. * Comply with software licensing practices for all areas of the university. * Help coordinate office staff and work-study Students in support of our computer help desk and computer labs and classrooms as requested by the Supervisors of the Office. * Must be able to work non-standard hours on a regularly scheduled basis as set forth by the area Supervisor. * Provide orientation for students or staff when requested by Supervisor. * Assist the senior office staff and its management as requested. ADDITIONAL JOB FUNCTIONS (training provided) * Knowledge and operation of service desk software and procedures. * Knowledge and operation of check-out module and procedures. * Knowledge and operation of AV production technology and procedures. * Ability to monitor, train, and assist work-study students in the overall requirements of Technology Assistance Center operation. * Complete competence in all other duties required as first contact: * Ability to efficiently diagnose and troubleshoot issues involving but not limited to: * Office technology, including desktop computers and peripherals. * Printer and copier usage and problems. * Desktop software usage and problems. * Level 1 infrastructure connectivity. * Heartland 1Card technology limited to swipes and cards. * Competency in PC software and hardware installation, including peripherals. * Familiarity with campus technology and requirements. * Basic knowledge of network file sharing and software architecture. * Basic knowledge of TCP-IP switch and server architecture on campus. JOB QUALIFICATIONS Necessary Education or Work Experience: * Two-year degree in Information Technology Systems or related professional experience. * Must be able to work independently with minimum supervision with the ability to coordinate with individuals from other departments to accomplish required tasks and objectives. Required Knowledge and Skills: * Overall Proficient skill-level in Microsoft Office, which includes: Word, Excel, Power Point, Outlook, and basic computer concepts. * Willingness and ability to learn new software * Multicultural Competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. * Good learning, creative and conceptual skills in order to assist users in supporting "Best Practice" use of technology. * Pleasant personality and ability to relate to many types of people. * Ability to learn independently and grow in a dynamically changing environment. * Familiarity with current core technologies in use at Edgewood University: * Microsoft Office applications. * Microsoft Windows desktop operating system. * Adobe family of graphics and multi-media software. * MacOS operating systems. * Network printing technologies * General IP networking technologies. * General computer hardware technologies. * General analog and digital audio and video multi-media technologies. * General telephone equipment & technologies. * Other Qualifications: Edgewood University, a Catholic college sponsored by the Dominican Sisters of Sinsinawa, is an Equal Opportunity Employer, committed to academic excellence through diversity in its faculty, staff, and students. Candidates must demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women and racial and ethnic minorities are especially encouraged to apply. The selected candidate must actively support the mission of the College by working with faculty, staff and students to share in our core values - truth, compassion, justice, partnership, and community. Must be authorized to work lawfully in the United States without Employer Sponsorship. First consideration will be given to application materials received by January 30, 2026. How to Apply Send one PDF document which includes cover letter, resume, and references with a subject line that includes the position code TESS: Edgewood University Human Resources - TESS 1000 Edgewood College Drive Madison, WI 53711 E-mail: *************************** Equal Opportunity Employer
    $47k-54k yearly est. Easy Apply 12d ago
  • Device Support Specialist (Wausau, Wisconsin)

    Novocure Inc. 4.6company rating

    Information technology/support technician job in Madison, WI

    The Device Support Specialist (DSS) plays an essential role in supporting commercial oncology patients using Tumor Treating Fields (TTFields). The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into daily routinesin order to reach usage goals. The DSS will work to ensure optimum patient outcomes via appropriate therapy settings and continuation of care. As part of a cross-functional team, the DSS collaborates regularly with other departments to address the changing needs of patients and caregivers. The DSS may also be required to assist with clinical trial oncology patients, determined by business needs. The DSS is a full-time, exempt, field-based position reporting to the Regional Manager, Device Support Specialist. ESSENTIAL DUTIES AND RESPONSIBILITIES: Support and honor our "Patient Forward" mission by ensuring patientsare at the center of every interaction; providing compassionate, high-quality care and service Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include: Educate patients on TTFields therapy and initiating treatment Provide ongoing enhanced training sessions for patients and caregivers Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits Demonstrate empathy and understanding when interacting with patients and their caregivers Follow established timelines and guidelines for patient interactions; ensuring consistency and quality of care Provide timely support to patients, including phone, virtual, and in-person assistance, sometimes on short notice or outside normal business hours (including weekends and holidays) Manage responsibilities and workload independently within your designated regional territory Maintain open communication with Territory Managers and other cross-functional partners to ensure effective patient care and healthcare provider support Participate in regular assessments and demonstrate ongoing learning and adoption of new SOP changes Manage administrative tasks in a timely and efficient manner, including but not limited to: Documentation in customer relationship management (CRM) system Expense reporting Equipment inventory management Ongoing trainings, assessments, and other regulatory tasks Regular travel by vehicle and air to support patient care and service needs Adhere to guidelines for the administration, maintenance, and cleanliness of fleet vehicle Adapt to frequently changing business needs and schedules to ensure seamless patient support QUALIFICATIONS/KNOWLEDGE: Minimum Requirement: Associate's degree with 2 to 3 years' relevant professional experience OR Bachelor's degree with 1 to 2 years' relevant professional experience Experience working with oncology patients, or in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferred Experience working in a for-profit environment preferred Strong emotional intelligence and situational awareness Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, file management, following test and troubleshooting procedures (experience with Concur and SAP a benefit) Must possess a valid driver's license Ability to dedicate approximately 60% of time to travel each week, including overnight stays, for territory management Commercial air travel required, with potential travel outside of the assigned territory Primary residence must be within assigned territory Primary residence must have space to securely store patient support materials in a safe, temperature-controlled environment Assigned territory subject to change based upon business need Attendance at company meetings, both within and outside of the assigned territory, is required OTHER: Ability to lift up to 50 pounds Ability to drive long distances ABOUT NOVOCURE: Our vision Patient-forward: aspiring to make a difference in cancer. Our patient-forward mission Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy. Our patient-forward values - innovation - focus - drive - courage - trust - empathy Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Novocure is committed to providing an interview process that is inclusive of our applicant's needs. If you are an individual with a disability and would like to request an accommodation, please email
    $28k-35k yearly est. 2d ago
  • Tier 2 Technical Support Operations Analyst

    ASM Research, An Accenture Federal Services Company

    Information technology/support technician job in Madison, WI

    The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $87k-115k yearly 44d ago
  • LifePro Admin System Support Specialist

    Conflux Systems, Inc.

    Information technology/support technician job in Madison, WI

    Role / Skills - Onshore LifePro Admin System Support Specialist / Lifepro, Cobol, .net, SQL server, Azure DevOps for CI/CD pipelines Client Name - Cuna Mutual Group (TruStage) Rate: $50/hr on C2C Preferred Qualifications: •Prior experience in LifePro Key Responsibilities: Provide production support for LifePro administration system and related applications. Troubleshoot and resolve issues in Life Policy Administration workflows. Collaborate with cross-functional teams to ensure smooth operations and timely issue resolution. Develop, maintain, and enhance applications using COBOL, .NET, and MS SQL. Work with mainframe systems and job scheduling tools like Control-M. Implement and maintain REST APIs for integration with other systems. Utilize Azure DevOps for CI/CD pipelines and deployment activities. Ensure compliance with security standards using tools like Veracode. Write and maintain configuration files in YAML for automation and deployment. Participate in Agile ceremonies and contribute to sprint planning and execution. Required Skills & Experience: Life Policy Administration Support experience (LifePro or similar systems). Strong programming skills in COBOL and .NET. Hands-on experience with MS SQL and relational databases. Familiarity with mainframe environments and Control-M job scheduling. Knowledge of REST API development and integration. Experience with Azure DevOps, YAML, and CI/CD pipelines. Understanding of Agile methodologies and frameworks. Exposure to application security tools like Veracode. Excellent problem-solving and communication skills. Education: • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
    $50 hourly 60d+ ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Information technology/support technician job in Rockford, IL

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $40k-56k yearly est. 60d+ ago
  • IT Support Technician

    Geneva10

    Information technology/support technician job in Delavan, WI

    The IT Support Technician is responsible for assisting with the installation, configuration, and support of end-user devices and IT infrastructure across company sites. This position participates in nationwide deployment projects and provides day-to-day IT support for users and systems. Work includes installation and maintenance of PCs, printers, network equipment, security cameras, door access systems, mobile devices, and related low-voltage cabling. Requirements Essential Duties and Responsibilities Install, configure, and support PCs and general IT hardware Paper and label printers (e.g., Zebra, HP) Network devices (switches, routers, wireless access points) Android and Apple (iOS/iPadOS) devices IP-based security camera systems Door access control systems Assist with running, labeling, and terminating low-voltage cabling. Participate in nationwide deployment projects at various company sites. Perform day-to-day IT support tasks, including: Basic hardware and software troubleshooting User device setup and configuration Peripheral and printer support Collaborate with other team members, project managers, and senior engineers to complete installation, deployment, and support activities. Document completed work, configuration details, and changes; update project notes and tickets as required. Adhere to company safety policies and procedures when using ladders, lifts, tools, and equipment. Perform other related duties as assigned. Qualifications Required: General PC and printer troubleshooting skills. Basic understanding of networking concepts (e.g., IP addressing, DHCP, subnets). Ability to set up and configure Android and Apple (iOS/iPadOS) devices. Ability to travel up to 25% of the time, including air travel. Valid driver's license. Ability to work effectively as part of a team and communicate clearly with technical and non-technical staff. Ability to safely use ladders, hand tools, power tools, and lifts, and to perform hands-on installation work. Demonstrated positive attitude and ability to learn quickly in a fast-paced, hands-on environment while adapting to changing priorities. Ability and willingness to contribute new ideas, suggest improvements, and proactively help improve team processes and technical solutions. Preferred: Associate's degree in Information Technology, Computer Science, or a related field, or equivalent education/experience. Experience with low-voltage cabling (pulling, terminating, testing). Familiarity with IP camera systems, access control systems, or label printing systems. Working Conditions and Physical Requirements Ability to lift and carry equipment such as PCs, printers, and networking hardware (typically up to 50 lbs). Ability to stand, walk, bend, and work on ladders and scissor lifts for extended periods as needed for installation work. Must be comfortable working at heights and have no issues with elevated work environments. Travel to various sites by car and air as required by project schedules.
    $32k-53k yearly est. 18d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Information technology/support technician job in Janesville, WI

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $27k-36k yearly est. 12d ago
  • Desktop Analyst

    Sysha

    Information technology/support technician job in Antioch, IL

    Sysha group (Sysha Inc & Shrikon) is Management Consulting and Staffing company headquartered in Dallas, TX. It is founded in 2008 and operates in US, Canada and India. Sysha group offers a wide variety of services that include contract staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting. Sysha group serves diversified client domains such as ecommerce, Telecom, Robotics/Drone and Financial industries amongst others. Job Description Owns creation, execution, and maintenance of technical documentation for Smith+Nephew's New Product Development and other projects. This role collaborates with various functions to understand, develop, and maintain all aspects of technical documentation across projects. • Develop (research/write/illustrate) content, including understanding and communicating detailed technical concepts • Work closely with R&D Engineering, Regulatory, Quality, and Marketing to create any new project-related technical documentation and to make ongoing updates that are a result of user feedback, review of risk management file, and to support regulatory and quality compliance. Responsibilities: • Produces technical documentation including user manuals, package inserts, and other technical guides. • Analyzes and updates existing and new documents to maintain continuity with regulations and project needs. • Designs labels based on input from cross-functional team. • Confers with project managers, engineers, and regulatory experts to establish technical specification, determine text and illustrations to be developed for publication, and ensure accuracy of product documentation. • Determines technical documentation priorities based on timelines and resource capacity. • Anticipates potential project problems and creates solutions or contingency plans. • Manages workload across multiple projects. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field 5+ years technical writing experience 2+ years in regulated industry preferred o High-tech, medical device labeling and documentation development experience preferred Proficiency in Microsoft Office required and Adobe Creative Suite (InDesign, Acrobat Pro and Illustrator) preferred Experience with desktop operating systems (Windows, mac OS, Linux) Knowledge of networking protocols and troubleshooting Familiarity with IT security best practices Other Qualifications, Skills & Certifications: Strong analytical and problem-solving skills Experience with remote desktop support tools Certification in ITIL or similar IT service management frameworks preferred Self-starter Detail oriented Excellent written and spoken communication Able to work cross-functionally with project team members Able to multi-task across many concurrent projects Willingness to work outside of typical job duties to support the team Additional Information All your information will be kept confidential according to EEO guidelines.
    $37k-64k yearly est. 1d ago
  • On-Site IT Support Desk Specialist

    Marco 4.5company rating

    Information technology/support technician job in Rockford, IL

    The Outsourced Support Desk Specialist is responsible for providing quality support desk services and technical assistance while on-site at the assigned client's location in a courteous and efficient manner while maintaining a high level of client satisfaction. ESSENTIAL FUNCTIONS: Provide technical support and remote help desk services to Marco client, escalating when necessary. Review current systems and make technical/process recommendations for improving efficiency. Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network. Maintain client documentation. Support multiple end user requests and third-party business applications. Effectively communicate with technical and non-technical end users. Meet established metrics and benchmarks and comply with procedures and expectations. Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards. Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry. Attend required company and departmental meetings. QUALIFICATIONS: An associate degree and two years of relevant experience; or equivalent combination of education and experience. Current high level industry recognized certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred. Valid Driver's License, proof of personal insurance, and acceptable driving record, all to be maintained. REQUIRED SKILLS: Solid understanding of the administration of network operating systems, applications, and services found in a client environment. Proficiency with business collaboration tools such as MS Office applications. Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Commitment - See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. Initiative - Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner, however if you can't resolve it yourself, use resources to find someone who can. Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. Teamwork - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback. Time Management - Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. Work Location & Travel Requirements: This role is based fully on-site at a customer location in Rockford, IL, five days per week. The position may also involve occasional travel to nearby customer sites within approximately 90 minutes of Rockford. Pay Range: $23.02 - $35.69 hourly The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************
    $23-35.7 hourly 2d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Information technology/support technician job in Rockford, IL

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-36k yearly est. 1d ago
  • Help Desk I

    Technoviz LLC

    Information technology/support technician job in Madison, WI

    Job DescriptionTop Skills & Years of Experience : ( 6 months experience ) Customer Service, Basic IT Troubleshooting, Call center experience Other required skills: Previous IT call center experience Must be WI residents or willing to relocate to WI at the candidate's expense prior to start date. This position is 100% ONSITE.
    $35k-60k yearly est. 14d ago
  • Help Desk

    CapB Infotek

    Information technology/support technician job in Madison, WI

    For one of our ongoing multiyear projects we are looking for a Help Desk out of Madison, WI. This position will work both in the Femrite Office and remotely on a rotating basis. The rotation of working remotely is in place temporarily to allow for social distancing while still maintaining an expected in-office staffing level required by our CIJIS Data Center accreditation. Working remotely requires the individual to have a telephone (land line preferred but cell phone is OK), windows 10 computer with a current security/anti-virus program, headset, and a location with no distractions. No equipment will be provided by DET. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. Skills & Responsibilities: Customer service management General Competencies Ability to be self-directed Ability to log, organize and prioritize work Ability to perform Help Desk services Experience working in a call center
    $35k-60k yearly est. 60d+ ago
  • IT Asset Processing Technician

    Simplymacs

    Information technology/support technician job in South Beloit, IL

    Job DescriptionBenefits: 401(k) matching Employee discounts Paid time off We're looking for a meticulous and organized IT Asset Processing Technician to manage the full lifecycle of incoming electronic assets. This role is critical for ensuring our inventory is accurately cataloged, securely sanitized, tested for functionality, and prepared for redeployment or resale. The ideal candidate will have strong attention to detail, a foundational understanding of computer hardware and software, and proficiency with data entry systems. Key Responsibilities Receiving and Sorting: Receive, unpack, and log incoming shipments of various electronic devices, including computers, laptops, mobile devices, and peripherals. Sort and stage assets based on established criteria (e.g., asset type, model, condition, or customer). Inventory Management & Data Entry: Accurately categorize each electronic asset (e.g., Desktop, Laptop, Tablet, Cell Phone) based on make, model, and specifications. Perform timely and accurate data entry of all asset information, including serial numbers and specifications, into the company's Enterprise Resource Planning (ERP) system. Data Security and Sanitization: Execute secure data sanitization and wiping procedures to ensure all previous user data is irretrievably erased. Verify the completion and success of all data wiping processes and document the results for compliance. Testing and Refurbishment: Perform functional hardware testing on assets (e.g., power-on self-test, hard drive/SSD health checks, memory testing) to determine operational status. Troubleshoot and identify non-functioning components. Reimage or install standard operating systems and software images on devices to prepare them for deployment. Cleaning and Quality Control: Thoroughly clean and cosmetically refurbish assets to an acceptable standard. Perform final quality checks to ensure the asset is fully functional, properly sanitized, and accurately logged before being moved to finished goods inventory. Qualifications Required High school diploma or equivalent. Proven experience in a warehouse, IT services, or asset management environment. Basic knowledge of PC hardware components (CPU, RAM, HDD/SSD, etc.) and operating systems (Windows, mac OS). Experience with or ability to quickly learn ERP or inventory management systems. Strong commitment to data security and confidentiality protocols. Preferred Prior experience with data wiping software and/or hard drive diagnostic tools. Familiarity with proper handling and disposal of e-waste. Skills and Abilities Exceptional attention to detail and organizational skills. Ability to work independently and manage time effectively to process high volumes of assets. Proficiency in using standard office software (e.g., Microsoft Excel). Ability to lift and move equipment up to 40 lbs. Excellent written and verbal communication skills.
    $35k-66k yearly est. 6d ago
  • IT Technician

    Dreiske Moving & Storage

    Information technology/support technician job in McHenry, IL

    This candidate will also work closely with our IT Team to maintain, develop, plan and deploy computer, network and server hardware and software for the facility as well as to the field. This will include managing the helpdesk support system, security access, remote location support and management of software/hardware purchases. Work in conjunction with software/hardware vendors during deployments/issues. ESSENTIAL DUTIES AND ACCOUNTABILITIES: ● Network Administration (Maintain, Troubleshoot, Repair) ● Maintaining & repairing 50-200 computers & 50+ servers ● Troubleshooting of software/hardware issues ● Reload and repair PC as needed. ● Maintain On and Offsite backups. ● Server Administration knowledge ● Phone System knowledge QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $35k-66k yearly est. 60d+ ago
  • Help Desk Technician

    Arrowhead Pharmaceuticals 4.6company rating

    Information technology/support technician job in Verona, WI

    Arrowhead Pharmaceuticals, Inc. (Nasdaq: ARWR) is a clinical stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Arrowhead's RNAi-based therapeutics leverage this natural pathway of gene silencing. Arrowhead is focused on developing innovative drugs for diseases with a genetic basis, typically characterized by the overproduction of one or more proteins that are involved with disease. The depth and versatility of our RNAi technologies enables us to potentially address conditions in virtually any therapeutic area and pursue disease targets that are not otherwise addressable by small molecules and biologics. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates. Arrowhead's corporate headquarters is in Pasadena, CA with research and development teams in Madison, WI & San Diego, CA, and a state of the art manufacturing facility in Verona, WI. Our employees are nimble, science-driven innovators who are collaborating to bring new therapies to patients in need. The Position We're looking for a detail-oriented Help Desk Technician to provide front line support for our users across a hybrid Windows Active Directory and Microsoft Entra ID environment. You'll resolve incidents, fulfill service requests, and assist with endpoint configuration and compliance using Microsoft Intune. The ideal candidate is customer focused, calm under pressure, and comfortable troubleshooting across Windows, Microsoft 365, and basic networking. Responsibilities Provide Tier 1-2 support via phone, chat, email, and remote tools; document all work in the ticketing system and meet SLAs. Troubleshoot Windows 11 issues (login, profiles, performance, application errors, updates). Support Microsoft 365 Office suite and basic Exchange Online tasks (mailbox access, distribution lists, shared mailboxes). Assist with account lifecycle in Windows Active Directory (user creation, group membership) and Microsoft Entra ID (cloud accounts, app assignments). Enroll and manage devices using Intune (Windows, iOS/iPadOS, Android): configuration profiles, compliance policies, and feature updates. Assist with OS image creation and deployment, application packaging and installation (Win32/MSIX), and troubleshoot install/update failures. Diagnose and resolve issues with laptops/desktops, docking stations, monitors, webcams, headsets, printers/MFDs. Coordinate warranty/repair, RMA, and hardware inventory updates. Basic troubleshooting of network connectivity (DNS, DHCP, Wi Fi) and remote access clients. Create/update knowledge base articles, quick start guides, and runbooks. Identify recurring issues, propose fixes, and escalate appropriately. Requirements: Technical degree in an information technology related field 1 years in a help desk or desktop support role in a Windows enterprise environment. Hands on experience with Active Directory and Microsoft Entra ID for identity and access tasks. Practical knowledge of Microsoft Intune for device enrollment, policy management, app deployment, and compliance. Proficiency with Windows 11, Microsoft 365 apps, and common endpoint drivers/peripherals. Familiarity with PowerShell for routine administrative tasks (e.g., querying AD users/groups, basic Intune/Graph scripts). Solid grasp of TCP/IP fundamentals, DNS, DHCP, and Wi Fi troubleshooting. Strong communication skills; ability to explain technical topics to non-technical users. Preferred: Bachelor's degree in Computer Science or a related field CompTIA A+, Network+, or Microsoft Certified: MD 102 (Endpoint Administrator) Scripting beyond fundamentals (PowerShell modules like Az, MSGraph, Intune). Exposure to Exchange Online, Teams telephony, Bitlocker and OneDrive sync conflict resolution. Knowledge of Entra ID Connect / Cloud Sync concepts and hybrid identity basics. Familiarity with MacOS basics and mobile device management (iOS/Android) within Intune. #LI-ONSITE Wisconsin pay range $55,000-$67,000 USD Arrowhead provides competitive salaries and an excellent benefit package. All applicants must have authorization to work in the US for a company. California Applicant Privacy Policy
    $55k-67k yearly Auto-Apply 11d ago
  • On-Site IT Support Desk Specialist

    Marcoculture

    Information technology/support technician job in Rockford, IL

    The Outsourced Support Desk Specialist is responsible for providing quality support desk services and technical assistance while on-site at the assigned client's location in a courteous and efficient manner while maintaining a high level of client satisfaction. ESSENTIAL FUNCTIONS: Provide technical support and remote help desk services to Marco client, escalating when necessary. Review current systems and make technical/process recommendations for improving efficiency. Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network. Maintain client documentation. Support multiple end user requests and third-party business applications. Effectively communicate with technical and non-technical end users. Meet established metrics and benchmarks and comply with procedures and expectations. Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards. Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry. Attend required company and departmental meetings. QUALIFICATIONS: An associate degree and two years of relevant experience; or equivalent combination of education and experience. Current high level industry recognized certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred. Valid Driver's License, proof of personal insurance, and acceptable driving record, all to be maintained. REQUIRED SKILLS: Solid understanding of the administration of network operating systems, applications, and services found in a client environment. Proficiency with business collaboration tools such as MS Office applications. Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Commitment - See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. Initiative - Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner, however if you can't resolve it yourself, use resources to find someone who can. Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. Teamwork - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback. Time Management - Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. Work Location & Travel Requirements: This role is based fully on-site at a customer location in Rockford, IL, five days per week. The position may also involve occasional travel to nearby customer sites within approximately 90 minutes of Rockford. Pay Range: $23.02 - $35.69 hourly The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************
    $23-35.7 hourly 2d ago

Learn more about information technology/support technician jobs

How much does an information technology/support technician earn in Janesville, WI?

The average information technology/support technician in Janesville, WI earns between $26,000 and $66,000 annually. This compares to the national average information technology/support technician range of $31,000 to $66,000.

Average information technology/support technician salary in Janesville, WI

$41,000
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