Senior operations manager jobs in Kihei, HI - 54 jobs
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Hawaii General Manager - Lead Growth & Guest Experience
Jambahawaii
Senior operations manager job in Wailuku, HI
A leading smoothie company in Wailuku, HI is seeking a passionate General Manager to oversee store operations and create unforgettable guest experiences. The role involves managing a high-performing team, achieving sales targets, and ensuring brand standards are upheld. Candidates should have a minimum of 2 years of management experience, strong leadership skills, and a commitment to exceptional customer service. This position offers a dynamic environment with growth opportunities, flexible scheduling, and competitive benefits.
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$73k-121k yearly est. 2d ago
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Spa Operations Manager - Grand Wailea, A Waldorf Astoria Resort
Hilton 4.5
Senior operations manager job in Wailea, HI
The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Spa Manager to join the Team!
Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.
This position will be reporting to the Assistant Director of Spa and Wellness. The ideal candidate will at least 3 years experience in luxury hospitality and/or larger spa environment, knowledge of spa services and treatments and a strong ability to show initiative.
Pay Range: The salary range is $75,000 - $85,000 and is based on applicable and specialized experience and location.
Want to learn more?Hotel Website,Facebook,Instagram,YouTube
What will I be doing?
As a Spa Manager, you would be responsible for managing and administering the activities and services of all Spa-related operations (i.e. Spa, Fitness Center, Salon, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Manage and administer all Spa operations to include, but not limited to, guest service, product quality and innovation, merchandising and marketing/revenue generation, inventory management and cost controls, systems use and management, budget and forecasting, report generation, department management and meeting participation and facilitation
Develop and implement spa menus and marketing strategies
Ensure spa cleanliness and maintain and ensure the functionality of spa equipment
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Monitor team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development and delivering recognition and reward
Recruit, interview and train team members
Participate in and lead meetings
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage - for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment.
#LI-JO1
$75k-85k yearly 7d ago
Assistant Area Operations Manager
Back of House Solutions LLC 4.0
Senior operations manager job in Kihei, HI
About the Role:
The Assistant Area OperationsManager will support the Regional OperationsManager in multiple locations within Maui to ensure efficient and effective service to our partners and staff. The role involves collaborating closely with department heads to implement strategic initiatives, communicating and training our staff, and maintaining high standards of service. The Assistant Area OperationsManager will work with other Back of House Concepts management, contributing to staff development, performance management, and compliance with health and safety regulations. Ultimately, this position drives operational excellence that aligns with the resort's commitment to hospitality and guest satisfaction.
Minimum Qualifications:
Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Minimum of 3 years of experience in operationsmanagement within the hospitality industry.
Proven ability to manage multiple teams and coordinate cross-functional activities.
Strong knowledge of health, safety, and sanitation standards applicable to hospitality operations.
Excellent communication and interpersonal skills.
Preferred Qualifications:
Experience working in a luxury resort or high-end hospitality environment.
Experience working in the Hawaii market or familiarity with regional business practices and cultural considerations.
Background in the "Other Services" industry sector or similar service-oriented environments.
Proficiency with operationalmanagement software and data analytics tools.
Multilingual abilities, particularly in languages relevant to the guest demographic.
Responsibilities:
Assist in overseeing daily operations across housekeeping and food and beverage departments to ensure smooth and efficient service delivery.
Coordinate with department managers to implement operational policies, procedures, and standards that enhance guest experience.
Monitor performance metrics and prepare reports to identify areas for improvement and support decision-making processes.
Support recruitment, training, and development initiatives to build a skilled and motivated team.
Ensure compliance with health, safety, and sanitation regulations across all operational areas.
Manage inventory control and resource allocation to optimize operational costs without compromising quality.
Address guest concerns promptly and effectively to maintain high levels of customer satisfaction.
Participate in budgeting and financial planning activities to support the achievement of business objectives.
Skills:
The Assistant Area OperationsManager utilizes strong leadership and organizational skills daily to coordinate complex operations and ensure all teams work cohesively towards common goals. Effective communication skills are essential for liaising with staff, management, and guests, facilitating clear understanding and swift resolution of issues. Analytical skills are applied to monitor operational metrics, interpret data, and implement improvements that enhance efficiency and service quality. Knowledge of hospitality software systems supports accurate tracking of inventory, and financial performance. Additionally, problem-solving abilities enable the manager to address unexpected challenges proactively, maintaining smooth operations and guest satisfaction.
$43k-61k yearly est. Auto-Apply 60d+ ago
Regional Director Condo Operations
Outrigger Resorts 4.6
Senior operations manager job in Lahaina, HI
Work in a company where people truly believe in what they're doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends.
Directly responsible to ensure overall operations of Hawaii Vacation Condos properties in the region are effectively managed. Ensuring effective leadership of property operations and all on-site departments in addition to effective communication with OUTRIGGER Corporate office. Maximize profitability, customer satisfaction levels, product quality, service standards, facility maintenance, work place harmony and property safety practices in accordance with accepted OUTRIGGER Hotels & Resorts standards. Collaborates with various Boards of Directors and Rental Advisory committees, as required. May sit on various Board seats, as required. Responsible to actively promote each property as a quality condominium resort. Represent and promote the resort as a caring and supportive corporate citizen in all local community activities.
Minimum Requirements
Previous experience in condominium and hotel management, or an equivalent combination of education and experience from which comparable job knowledge and skills have been acquired can be substituted for a degree. Minimum five (5) years experience in all phases of condominium and/or hotel/resort management, including sales, marketing, yielding, reservation, daily management of all areas of operations involving human resources, budget management, rooms, housekeeping, resort maintenance, long-range planning and administration of services.
Come Work Here!
$145,000-$160,000, with potential for adjustment based on factors such as an applicant's skills, experience and/or education.
Health Insurance (Dental, Medical, Prescription, Vision)
Paid Holidays, Sick, Vacation and Medical Leave
Retirement Plan (401K)
Recognition and Award Programs
Employee Assistance Program
Discounted Hotel Rates
And many opportunities for growth through our training and development programs!
*please note that benefits may vary depending on position or property
$145k-160k yearly Auto-Apply 46d ago
Area Manager
Diamond Paymaster LLC
Senior operations manager job in Wailuku, HI
Overall responsibility/accountability for daily operations of assigned parking station(s) and/or facility(ies). Responsibilities vary according to specific site and contract needs.
Essential Duties and Responsibilities:
Include but are not limited to the following, as additional duties and responsibilities may be assigned.
Provide a courteous and professional relationship with all customers, vendors, subordinates, co-workers and managers “Treat others as you would want to be treated.”
Meet and exceed all terms and conditions of contract(s) for the location(s).
Properly train associates in customer service, operational procedures, time card completion and on-the-job safety.
Conduct field audits of associates to ensure revenue collection procedures are being followed and revenue is accurately accounted for.
Ensure operation meets all OSHA and safety standards and complies with company safety procedures.
Ensure cleanliness, signing, safety and compliance of pertinent parking regulations to company standards at all locations by regular monitoring and promptly taking any needed action.
Create, implement and maintain strategies for maximization of profitability of assigned location(s).
Process accounts payables and receivables within established guidelines.
Manage expenses and cash flow, minimizing “loss” stations.
Nourish client/customer base by establishing and maintaining consistent communication with landlords and/or property managers, and actively market for growth.
Provide own transportation at own cost and expense, including, but not limited to fuel, maintenance, repairs and insurance.
Maintain a clean, neat, professional appearance at all times. While on the job, wear the designated uniform, if required, and display identification badge.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
Associates degree, three or more years related experience or training with increasing responsibility. An equivalent combination of education and experience is acceptable.
Language Ability
Able to read, write and comprehend instructions, correspondence and memos. Able to effectively communicate in one-on-one and small group situations.
Math Ability
Able to add, subtract, multiply and divide, using whole numbers.
Reasoning Ability
Able to apply common sense when performing duties and following written and oral instructions.
Computer Skills
Computer literacy, particularly with the Microsoft Office Suite, including word processing, data entry and spreadsheet competency.
Certificates, Licenses, Registrations
Current valid state driver's license and proof of insurance.
Supervisory Responsibilities
Directly supervise one or more employees. Is responsible for the overall direction, coordination, and evaluation of these employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Handle performance documentation, pay adjustments, transfers, promotions, while fostering a cooperative working environment to maximize morale, productivity, and efficiency/effectiveness.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent exposure to wet and/or humid conditions, fumes, or airborne particles and outside weather conditions. The work environment noise level is usually moderate and occasionally loud.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to walk and/or run. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Other:
Able to transfer/relocate to another facility/location without notice at any time. The position may require travel between Canada and the USA, when required for business reasons.
Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment.
Salary:
We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting.
Benefits:
For full-time employees, we offer a comprehensive benefits package that is subject to elections and eligibility that includes Medical, Dental, Vision, Disability, Health Savings Accounts and/or Flex Spending Accounts, Employee Assistance Program, Employer-Provided Life Insurance, Employer-Provided AD&D, Voluntary Life Insurance and AD&D, Personal Accident Plan, Tuition Reimbursement and a NQ Deferred Compensation Plan. We offer 8 paid holidays per calendar year, as well as Paid Vacation once eligibility requirements are met. Sick pay is available pursuant to the required state and local laws.
We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
$62k-74k yearly est. Auto-Apply 60d+ ago
Service Manager
Swickard Auto Group
Senior operations manager job in Kahului, HI
Kahului, HI | Lead the Premier Luxury Service Team on the Island | Aggressive Compensation and performance bonus plan!!
The Service Manager is responsible for overseeing and managing all aspects of the service department, ensuring customer satisfaction, efficient operations, and profitability.
Responsibilities:
Lead all service operations, including scheduling, workflow, and team performance.
Drive profitability through efficient shop management, expense control, and process consistency.
Champion guest satisfaction - achieving CSI scores in the top 10% nationally.
Maintain high technician productivity and retention through coaching and support.
Partner with Parts, Sales, and Accounting to ensure a seamless fixed ops experience.
Enforce compliance with Mercedes-Benz and Swickard quality, warranty, and safety standards.
Recruit, develop, and inspire a service team known for excellence and integrity.
Other duties as assigned
Qualifications:
Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
5+ years of progressive fixed operations or service leadership experience in a dealership environment.
Experience managing a luxury or high-line service department (Mercedes-Benz preferred).
Track record of hitting and exceeding key KPIs:
CSI: 95%+
Technician Efficiency: 100%+
Effective Labor Rate: $145-165
Absorption: 70%+
Strong leadership, communication, and conflict-resolution abilities.
Deep understanding of DMS systems (CDK, Reynolds, or similar).
A guest-first mindset grounded in hospitality and operational discipline.
Physical Requirements:
Ability to stand, walk, and sit for extended periods of time.
Ability to lift and carry heavy objects up to 50 pounds.
Ability to work in a noisy and sometimes dirty environment.
Ability to use hand tools and equipment.
Benefits of Working at Swickard:
Career Path - Swickard isn't just a J-O-B. You'll learn and grow into different roles and be able to take on new leadership responsibilities.
Ongoing training and support
Opportunities for continued personal and professional growth.
We are an Equal Opportunity Employer and value diversity and inclusion at our company.
Competitive benefits package:
Insurance: medical, dental, vision, life and pet insurance
Optional disability coverage
401k plan
Paid Holidays
PTO
About Us:
We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
We're a hospitality company that happens to sell cars, parts, and service.
We are a team. Everyone plays a role in our success.
Culture: We want to be our customers' favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
Most people have a stressful experience buying or servicing their car. It shouldn't be that way. We're looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn't just what we do, it's who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?
#T5
Salary Description $120k - $180k annually
$51k-70k yearly est. 29d ago
Operational Excellence Manager
Sitio de Experiencia de Candidatos
Senior operations manager job in Kapalua, HI
Supports the implementation and execution of innovative business process improvements resulting in measurable financial and/or customer loyalty gains. Acts as a Project Team leader responsible for mobilizing other members of the organization, to accomplish the goals specified in the Project Charter. Influences others to overcome barriers and motivate teams to achieve goals and sustain results. Serves as the subject expert for various projects to further improve business results.
CANDIDATE PROFILE
Education and Experience
• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years' experience in hospitality management or related professional area.
Preferred
Master Black Belt certification
Breakthrough Leadership (BLT) certification
Advanced Degree
CORE WORK ACTIVITIES
Managing Discipline Work, Projects, and Policies
• Supports the implementation and execution of innovative business process improvements resulting in measurable financial and/or customer loyalty gains.
• Acts as a Project Team leader responsible for mobilizing other members of the organization, to accomplish the goals specified in the Project Charter.
• Acts as sustainability expert to sustain and further improve business financial results.
• Performs the duties of the Breakthrough Leadership Property Champion.
• Works with the Guidance Team to refine and update the Project Team Charters including problem statements, goals (financial, customer, process), project scope, staffing, and scheduling.
• Plans and schedules Project Team Member assignments and meetings; designs and facilitates productive team meetings; and manages project activities outside of team meetings.
• Maintains projects on schedule, keeps GM and Guidance Team informed of progress and problems.
• Leads Project Teams and allocates resources such as own time and that of team members to highest priorities.
• Listens actively and provides clear direction and performance rewards/ recognition.
• Serves as the voice of the Project Team with Guidance Team and as the point of contact between their Team and rest of the property.
• Assures that the approved project improvements are successfully implemented before Project Team(s) disband.
• Provide training to leaders on continuous improvement methodology and formal problem-solving techniques, enabling departments to drive better business results as measured by the balance score card.
Supporting Property Operations
• Influences others to overcome barriers and motivate teams to achieve goals and sustain results. Serves as the subject expert for various projects to further improve business results.
• Works with operations teams to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
• Reviews Gallup data, guest satisfaction results and other data to identify areas of improvement.
• Evaluates if discipline teams are meeting service needs and provides feedback to teams.
• Reviews findings from Gallup data and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.
• Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
• Reviews reports and financial statements to determine operations performance against budget.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
Managing and Monitoring Activities that Affect the Customer and Guest Experience
• Analyzes and reports daily/weekly/monthly Gallup scores and flash reports.
• Manages Gallup alert process. Tracks guest alerts and follow up and works with operations to eliminate negative trends.
Supporting Profitability
• Supports annual quality audits.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Supporting Safety Standards and Work Procedures
• Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS.
• Follows property-specific recovery plans.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Demonstrates self confidence, energy and enthusiasm.
• Manages group or interpersonal conflict.
• Manages time and possesses organizational skills.
• Presents ideas, expectations and information in a concise, organized manner.
• Uses problem solving methodology for decision making and follow up.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$48k-65k yearly est. Auto-Apply 22d ago
General Manager
Victra-Verizon Wireless Premium Retailer
Senior operations manager job in Kihei, HI
Job Description
General Manager
You will have a high level of accountability for all retail store functions and for communicating and implementing the company vision through directing the day-to-day activities of the entire store staff. You will be driving for high-performance results within a fast-paced, demanding solutions sales environment and focusing on optimizing customer and employee experience are at the forefront of your responsibilities. Also, you will act as a mentor for your Assistant General Manager. You will also complete trainings and attend weekly sales leadership calls. You will drive our business forward by always motivating your team to do their best in every guest interaction.
Building, developing, and mentoring your sales team.
Working through teams to teach, coach and follow our sales process with Every Guest Every Time
Attracting and retaining top caliber employees.
Brand advocate for Victra
Providing ongoing sales training and support for your team to exceed sales, retention, quality, and service objectives.
Engaging in sales strategy development to ensure our products and services are effectively showcased throughout the store.
Ensure store employees meet and/or exceed defined, monthly success measurements and complete assigned training on time, and fully.
Developing and implementing sales tools and initiatives.
Maintaining the performance of your store by running retail inventory compliance.
Engaging in business operations including budgeting, forecasting, analyzing and providing sales reports.
Thinking of innovative ways to drive traffic in stores and capitalizing on existing customer base.
Own store success and take ownership for store employees' work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
Owning all guest escalations and providing a timely resolution.
Clearly communicating company objectives and priorities to team members and providing timely follow up.
Staying up to date with new sales promotions and ensuring they are providing our guests with a complete solution to meet their current and future needs.
Here's what we can offer you in exchange for your world-class work:
Paid Training
Premium Health, Dental, and Vision Insurance
Paid Maternity Leave
401K Match
Tuition Reimbursement
50% off Verizon Service
VNation Disaster Relief
Referral Bonus
Frequent Contests
Career Advancement Opportunities
Compensation
Base Pay: $62,250.00
Pay rates include base pay at the above rate, with the opportunity to earn a monthly General Manager bonus. The average #all-in pay is $101579.00 per year per year for this role.
What we are looking for...
You thrive in a sales environment and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You're open to new ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best. You know you've succeeded when your team is delivering.
You will need to have:
1- 3 years of experience in a retail sales environment, 2 years in a leadership/supervisory role
Management experience in a commissions-based sales environment.
Proven track record of achieving challenging team and individual sales goals.
Balanced multiple opposing priorities in a multifaceted environment.
Set goals, evaluated performance, and developed a high performing team.
Basic interview skills and enhanced staffing knowledge.
High school diploma or GED.
One or more years of customer service, preferably in a retail or sales environment.
Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
At least 18 years of age
Legally authorized to work in the United States
Physical Requirements
Ability to lift ten pounds.
Ability to stand for long periods of time
Training Requirements
All Sales Consultants must attend and complete a four-day New Hire University (NHU) training program within two weeks of their official start date. This class may include overnight travel at the company's expense. Various online and computer-based training will be required throughout your employment with Victra.
After you apply…
You will be required to take a pre-hire assessment. It takes 10-12 minutes or less to complete. If you're selected to move forward, one of our recruiters or hiring managers will reach out to tell you more about the role and answer your questions.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.
$62.3k-101.6k yearly 29d ago
Mgr, General
Brookfield 4.3
Senior operations manager job in Lahaina, HI
Business
Headquartered in Chicago, IL, GGP is a leading retail real estate company with a portfolio of 110 high-performing retail assets, encompassing over 103 million square feet of space across the United States. As an owner-operator, we're committed to creating vibrant destinations that bring people and brands together. With a team of 1,200+ employees and a legacy of leadership in retail real estate, we're shaping the future of the industry by delivering exceptional value to our partners and the communities we serve
If you're ready to be a part of our team, we encourage you to apply.
Job Description
Position Summary
The General Manager inspires and leads the property team and collaborates across disciplines to achieve property specific business metrics and goals. The General Manager builds strong local community relationships, champions corporate-wide initiatives and achieves operational excellence in all areas while complying with safety and health principles.
Responsibilities
Operate a clean, well maintained property providing guests with a positive shopping experience
Prepare and manage multi-year ordinary capital and operating expense plans to meet or exceed company expectations
Strong ownership and knowledge of key metrics for the property including net operating income, cash flow, occupancy, sales, and property financing
Manage and develop the talent of the property team while ensuring compliance with all company policies and procedures
Demonstrate executive leadership by guiding successful teams representative of the company's core values
Partner with corporate departments including Leasing, Accounting, Finance, Marketing, National Operations, Human Resources, Development (as needed) to ensure property and corporate objectives are met
Develop strong relationships with existing and prospective tenants to know sales performance, merchandise trends, top performing categories/brands and be familiar with local market business and real estate trends
Develop favorable relationships with local officials, government leaders, first responders, key stakeholders, and community organizations
Identify opportunities to create meaningful partnerships and experiences that drive community connection with the property
Understand all REA obligations and partnerships with adjacent property owners
Support the real estate tax team in developing proactive tax strategies
Support corporate sustainability efforts to reduce the property's carbon footprint
Monitor and assist with accounts receivables as needed to achieve company objectives
Support the Safety, Health, and Environment program by incorporating Brookfield Properties' Life Saving Principles into your work planning and execution
Participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays. MOD coverage may be defined as on call, when appropriate, and the MOD is required to be on-site at least one Saturday per month. The on-site requirements of the MOD will be determined and approved by leadership.
Other duties as assigned
Qualifications
High school diploma or GED required
Bachelor's degree preferred
2+ years of experience or training in shopping centers or equivalent management and leadership
Strong leadership, interpersonal and relationship building skills
Good working knowledge of financial analysis, budgeting, and forecasting
Effective writing and communication skills in public speaking
Ability to adapt to changing work environment
Strong working knowledge of various computer software such as Microsoft Office, Microsoft Teams, JDEdwards, Salesforce
Recognizable industry certification preferred
OSHA General Industries 30-Hour course preferred
Core Competencies: Decision Quality, Directs Work, Builds Networks, Communicates Effectively, Being Resilient
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to do the following:
The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
The employee frequently is required to stand, walk, and reach with hands and arms.
The employee is occasionally required to stoop, kneel, crouch, or crawl.
The employee may frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The noise level in this work environment is usually moderate.
Benefit Information
Competitive compensation
Medical, Dental and Vision beginning day 1
401(k) Company matching
401(k) Vests on Day 1
Career development programs
Charitable donation matching
Generous paid time off (i.e., vacation, personal holidays, paid sick time)
Paid Volunteer Hours
Paid Parental Leave
Family planning assistance including IVF, surrogacy, and adoption options
Wellness and mental health resources
Pet insurance offering
Childcare Assistance
Commuter benefits
A culture on our values of Act with Integrity, Build Mutual Trust, Take Initiative and Win Together.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
#GGP
$81k-128k yearly est. Auto-Apply 2d ago
Store Manager in Training
General Nutrition Centers 4.1
Senior operations manager job in Kahului, HI
About GNC Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, constantly collaborating and developing new ideas to deliver cutting-edge solutions. Our team is passionate about driving change and turning aspirations into actions. We believe that good health is the greatest gift, and there's nothing more rewarding than helping others achieve it. Join us in empowering others to Live Well!
What We're Looking For:
GNC's Store Manager in Training (SMIT) position is a development focused role that is crafted to prepare an individual to manage their own store. Under the leadership of a Store Manager or District Manager, this hands-on program will teach you the skills and knowledge needed to successfully operate your own store, drive for results, and develop and lead your team.
We are seeking a dynamic individual who embodies GNC's "Live Well" philosophy-living strong, living long, and living fit. At GNC, we celebrate the fact that everyone's journey to living well is unique. As a SMIT, you are part of team that is passionate about helping everyone win. With your understanding of business needs and passion for health and wellness, you find great excitement in offering tailored and innovative solutions to each customer.
What You'll Do:
This is a Full-Time Hourly Supervisory Position
As a SMIT, we are invested in your growth and expect you to be as well. The SMIT role is a fast track to management, providing work assignments and training opportunities to prepare you for promotion from a SMIT to a Store Manager. As a SMIT you will learn and be expected to lead, coach, and support your team to provide exceptional service and guidance to our customers. Alongside a Store Manager or District Manager, you will oversee the daily operations of the store, including business performance, product management, and ensure your team has the tools to succeed. You will support your store as a management team member and lead in a manner that is consistent with GNC values and policies. In this key role, you'll represent the GNC brand by offering expert product knowledge and promoting our "Live Well" message to customers.
* Responsible for actively engaging with your leader in training initiatives, projects, and goals to support you on your path to promotion during the program.
* Responsible for supporting the total shopping experience, including visual and operational elements, current sales initiatives, and the customer relationship that leads to sales and repeat business, i.e. MYGNC Rewards.
* Ability to achieve and exceed personal sales and productivity goals, while helping sales associates to realize their sales potential.
* Ability to build strong teams, demonstrate leadership, and managerial skills, such as giving feedback to store associates regarding work performance on an on-going basis, recruiting, hiring, and performance management.
* Opening, closing and operating the retail facility. Including, but not limited to cash handling, inventory count and deposits according to GNC procedures.
* Attending community fairs, conferences, meetings, and other public gatherings to promote the organization's mission and initiatives.
Selection for the SMIT position does not guarantee promotion into a Store Manager position. At the end of 90 days, your performance will be assessed and evaluated to determine your eligibility for promotion to a Store Manager position. This assessment will include a variety of factors, including but not limited to performance, availability of openings, and willingness to accept a promotion at any location in the designated market.
Environmental Factors & Working Schedule:
* Must be able to stand or walk for up to eight hours a day.
* Frequent reaching and bending and twisting - below waist and above shoulders.
* Frequently required to use repetitive hand-to-finger motions and reach with hands and arms.
* Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs.
* Ability to climb ladders, reach and bend.
* Work in temperatures ranging from 50 - 85 degrees - especially in our stock room areas.
* Use of a computer up to 60 % of the time throughout the day.
SMITs are expected to work five (5) days / forty (40) hours a week and adhere to the guidelines below:
* SMITs of mall and strip center stores must work at least two nights during the week until closing, one weekend night and one other night.
* Strip center SMITs must also work a full shift on Saturdays.
* Mall SMITs are expected to work peak business days including weekends (Saturday & Sunday).
* SMITs are expected to work a minimum of one full Sunday per month.
* SMITs of downtown stores must also work during the lunch hour of 11am to 2pm Monday through Friday. Downtown SMITs must also work one night per week until closing if the store is open in the evening. SMITs of downtown stores are not required to work Saturdays.
* SMITs are expected to work all major U.S. holidays that the store is open
$38k-58k yearly est. 6d ago
Cricket Wireless Retail Store Manager
Wireless Revolution LLC
Senior operations manager job in Wailuku, HI
Job DescriptionWant to join a dynamic wireless company where your ideas and talents really matter?
At Wireless Revolution, we work hard and have a great time doing it. We're looking for smart and driven people who want to make a difference. We offer our team members a competitive compensation plan with unlimited earning potential. Were a dynamic, growing, equal-opportunity employer where employees discover that a career can become a calling.
Every day, our Store Managers run all aspects of our retail business including, but not limited to, on the floor sales, business operations, outside marketing, customer service and retention, employee training and development, inventory management.
Our Retail Store Managers:
Assure attainment of all net sales and revenue goals, including developing sales strategies and tactical implementation
Assume direct responsibility for all day-to-day store operations
Coach and develop retail staff
Participate in the staffing process for the store, including hiring and performance management
Promote positive customer experience through modeling great customer service and handling escalations
Demonstrate solid technical competence for all products and services sold
Engage in community activities and business development opportunities
Own store issues, proactively identify challenges and create improvement plans
Desired Qualifications:
Two years proven retail sales experience (interactive sales process, commissioned sales)
Two years of experience in selecting, managing and developing employees (proven leadership skills)
Pre-Employment background check required
$41k-67k yearly est. 3d ago
General Manager
Victra 4.0
Senior operations manager job in Kihei, HI
You will have a high level of accountability for all retail store functions and for communicating and implementing the company vision through directing the day-to-day activities of the entire store staff. You will be driving for high-performance results within a fast-paced, demanding solutions sales environment and focusing on optimizing customer and employee experience are at the forefront of your responsibilities. Also, you will act as a mentor for your Assistant General Manager. You will also complete trainings and attend weekly sales leadership calls. You will drive our business forward by always motivating your team to do their best in every guest interaction.
* Building, developing, and mentoring your sales team.
* Working through teams to teach, coach and follow our sales process with Every Guest Every Time
* Attracting and retaining top caliber employees.
* Brand advocate for Victra
* Providing ongoing sales training and support for your team to exceed sales, retention, quality, and service objectives.
* Engaging in sales strategy development to ensure our products and services are effectively showcased throughout the store.
* Ensure store employees meet and/or exceed defined, monthly success measurements and complete assigned training on time, and fully.
* Developing and implementing sales tools and initiatives.
* Maintaining the performance of your store by running retail inventory compliance.
* Engaging in business operations including budgeting, forecasting, analyzing and providing sales reports.
* Thinking of innovative ways to drive traffic in stores and capitalizing on existing customer base.
* Own store success and take ownership for store employees' work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
* Owning all guest escalations and providing a timely resolution.
* Clearly communicating company objectives and priorities to team members and providing timely follow up.
* Staying up to date with new sales promotions and ensuring they are providing our guests with a complete solution to meet their current and future needs.
Here's what we can offer you in exchange for your world-class work:
* Paid Training
* Premium Health, Dental, and Vision Insurance
* Paid Maternity Leave
* 401K Match
* Tuition Reimbursement
* 50% off Verizon Service
* VNation Disaster Relief
* Referral Bonus
* Frequent Contests
* Career Advancement Opportunities
Compensation
Base Pay: $62,250.00
Pay rates include base pay at the above rate, with the opportunity to earn a monthly General Manager bonus. The average #all-in pay is $101579.00 per year for this role.
What we are looking for...
You thrive in a sales environment and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You're open to new ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best. You know you've succeeded when your team is delivering.
You will need to have:
* 1- 3 years of experience in a retail sales environment, 2 years in a leadership/supervisory role
* Management experience in a commissions-based sales environment.
* Proven track record of achieving challenging team and individual sales goals.
* Balanced multiple opposing priorities in a multifaceted environment.
* Set goals, evaluated performance, and developed a high performing team.
* Basic interview skills and enhanced staffing knowledge.
* High school diploma or GED.
* One or more years of customer service, preferably in a retail or sales environment.
* Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
* At least 18 years of age
* Legally authorized to work in the United States
Physical Requirements
* Ability to lift ten pounds.
* Ability to stand for long periods of time
Training Requirements
All Sales Consultants must attend and complete a four-day New Hire University (NHU) training program within two weeks of their official start date. This class may include overnight travel at the company's expense. Various online and computer-based training will be required throughout your employment with Victra.
After you apply…
You will be required to take a pre-hire assessment. It takes 10-12 minutes or less to complete. If you're selected to move forward, one of our recruiters or hiring managers will reach out to tell you more about the role and answer your questions.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.
$62.3k-101.6k yearly 28d ago
Associate Manager
Lilly Pulitzer 3.9
Senior operations manager job in Wailea, HI
Job Type:
Regular
Brand Strategy Our Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out. Our Brand vision statement is: “Create Your Sunshine, A Resort State of Mind”. Our Brand Equities are: Casual Glamour, Sunny & Spirited, and Charmingly Disarming.
Job Description
About the Position
The Associate Manager is responsible for assisting with the daily operation of the Lilly Pulitzer retail store. This includes sales, client experience, scheduling, and safeguarding the assets of the store. The Associate Manager will have the responsibility of a store specific division of responsibility.
A day in the life…
Delivering Results
Focus on achieving and exceeding daily sales goals using KPI metrics.
Utilize company training tools and digital platforms to drive sales.
Provide feedback to Store Manager to help support the creation of clear actions plans that optimize financial results.
Client Experience and Store Culture
Understand the overall concept of Lilly Pulitzer, including the lifestyle, the client, the merchandise, and the heritage.
Understand and embrace the Core Values and Core Leadership Qualities set forth by Lilly Pulitzer.
Ensure the Lilly Pulitzer selling culture and ensure client experience.
Positively resolve client-related issues as they arise by achieving a resolution or escalating to Store Manager, when necessary.
Leadership
Oversee assigned division of responsibility and be accountable for results.
Communicate company emails, initiatives, and announcements to the store team.
Talent and Team Development
Provide in the moment coaching with clear, concise, and actionable feedback.
Ensure associates participate in team selling and work toward an exceptional client experience.
Operational Excellence
Maintain accuracy in cash transaction management according to operating procedures.
Maintain Lilly Pulitzer's visual and operational standards as set by the Visual and Retail Operations teams.
Safeguard the assets of the store.
Qualifications for the Position
A minimum of 2 years' experience, preferably in the fashion or retail industry.
Strong supervisory, communication, and customer service skills.
Excellent written and verbal communication skills.
Excellent problem-solving and decision-making skills.
Ability to multi-task in a fast-paced environment.
Proficient in Microsoft & Apple technology.
Prior knowledge of XStore and Tulip a plus.
Ability to be on your feet and maneuver around the store during shift hours.
Must be able to lift up to 20 pounds.
Our Core Values: The Lilly Way. Rooted in our bold, original, and inclusive brand outlook, these principles define how we do things The Lilly Way.
We take pride in the pursuit of excellence
We create our own path
We become stronger together
We operate with integrity
We make the world a brighter place
We continuously improve
We have fun in the process
Doing Our Part
As a company we commit to corporate social responsibility. We believe in doing the right thing for our people, the places we work, and our planet. We believe in a respectful and inclusive workplace. We recognize the importance of serving the communities where our employees work and live. We are cognizant of the impact that our operations can have on the environment and actively explore and pursue environmentally friendly processes throughout our business. This position is expected to contribute to the advancement of these principles.
A Little More to Know…
This position is classified as full-time, non-exempt, hourly position. You will be expected to work, on average, a 40-hour week.
This position is eligible for overtime and standard company benefits.
This position is based In-Store at our Lilly Pulitzer Retail Location.
Given the seasonality of the business, this position may require flexible working hours, including nights, weekends, and holidays. This position will adhere to the Company Retail Holiday time off policy.
This position is expected to collaborate effectively with other individuals in alignment with our Core Values and Core Leadership Qualities.
This position requires compliance with Lilly Pulitzer policies and a detailed Code of Conduct as outlined in the Employee Handbook.
This position is reviewed annually.
Pay Range:
$23.00/hour - $26.00/hour
Pay is based on multiple factors, such as qualifications/skills/experience, geography, and state and local wage laws. In addition, bonus and/or commission and benefits including healthcare, retirement savings, paid time off/vacation, and product discounts may be offered.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to
race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana
, or any other characteristic protected by law.
Lilly Pulitzer participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.
If you need assistance and/or a reasonable accommodation due to a disability during the application process, please contact the Lilly Pulitzer Talent Development Department.
Please click here to review our Applicant Privacy Policy.
$23-26 hourly Auto-Apply 60d+ ago
Interim Manager Heart Brain Vascular Wailuku, Hawaii, United States
Esrhealthcare
Senior operations manager job in Wailuku, HI
Interim Manager Heart, Brain and Vascular
Cath Lab experience required
IR experience preferred
Manage 24 hour department providing patient care services
BSN or BA required
BLS and Hawaii RN Licensure required
About Us
All interim leaders are brought on as W-2 employees of Leadership and have access to benefits and excellent compensation. Our interim roles include housing, rental car, and travel home twice a month.
$51k-58k yearly est. 60d+ ago
General Manager
Jambahawaii
Senior operations manager job in Wailuku, HI
Job Details
Salary Range: $58,000.00 - $70,000.00 Salary
Lead the Blend - Become a Jamba Hawaii General Manager!
Our Mission: Making eating better, easier, and way more fun! Your Mission: Help us bring that vision to life every single day.
Since Y2K, Jamba has been the go‑to lifestyle influencer in Hawaii-leading the pack with refreshing smoothies, ono acai bowls, and that local flair you can only find at Jamba Hawaii. Now, we want YOU to be part of the movement!
We're looking for talented and enthusiastic GENERAL MANAGERS (GMs) to join our Jamba Ohana in beautiful Hawaii!
As a Jamba GM, you're the captain of the ship-responsible for overall store operations, creating unforgettable guest experiences, and driving sales performance. Your mission? Maximize profitability, inspire your team, and deliver brand excellence every single day. You'll develop strong Team Members, Shift Managers, and Assistant GMs while keeping the aloha spirit alive in everything you do!
What You'll Do:
Champion a culture of exceptional guest service and lead by example
Oversee all aspects of store operations-from food prep to guest interactions
Set and achieve sales targets while optimizing operational efficiency
Manage inventory, order supplies, and control costs
Mentor, train, and develop a motivated, high‑performing team
Create strategies to boost guest satisfaction and loyalty
Address guest concerns with professionalism and positivity
Collaborate with regional and corporate teams to uphold brand standards
Position Perks & Benefits:
Bonus Opportunities
Flexible scheduling (must be available for all shifts including mornings, evenings, weekends and holidays)
Full‑time opportunities
Free on‑duty shift meals + discounts on Jamba Hawaii products and merchandise
Whirl'd Class training and development with career growth opportunities
Free uniforms
Additional benefits like health insurance, life insurance, 401K and Vacation!
Qualifications Position Qualifications:
Minimum age: 18 years old
High school diploma or equivalent required; BA/BS in Business or related field preferred
Minimum 2 years of successful management experience with direct P&L accountability
Experience coaching and developing teams in a retail or restaurant environment
Required Availability nights, weekends, and holidays
Service, hospitality, or retail/restaurant experience preferred
Must have experience supervising line staff and management positions
Strong interpersonal, leadership, and financial skills
Proven problem‑solving and organizational abilities
Ability to apply sound judgment and lead with optimism
Tech‑savvy with Microsoft Office and POS systems
Reliable transportation
Current ServSafe certification (or ability to obtain within 30 days)
Food Handler Permit as required by local law
Compliance with all local Health Department requirements
Ready to lead with flavor and aloha?
Join the Jamba Hawaii Ohana today and blend your future with ours!
#J-18808-Ljbffr
$58k-70k yearly 2d ago
Assistant Area Operations Manager
Back of House Solutions LLC 4.0
Senior operations manager job in Kihei, HI
About the Role:
The Assistant Area OperationsManager will support the Regional OperationsManager in multiple locations within Maui to ensure efficient and effective service to our partners and staff. The role involves collaborating closely with department heads to implement strategic initiatives, communicating and training our staff, and maintaining high standards of service. The Assistant Area OperationsManager will work with other Back of House Concepts management, contributing to staff development, performance management, and compliance with health and safety regulations. Ultimately, this position drives operational excellence that aligns with the resort's commitment to hospitality and guest satisfaction.
Minimum Qualifications:
Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Minimum of 3 years of experience in operationsmanagement within the hospitality industry.
Proven ability to manage multiple teams and coordinate cross-functional activities.
Strong knowledge of health, safety, and sanitation standards applicable to hospitality operations.
Excellent communication and interpersonal skills.
Preferred Qualifications:
Experience working in a luxury resort or high-end hospitality environment.
Experience working in the Hawaii market or familiarity with regional business practices and cultural considerations.
Background in the "Other Services" industry sector or similar service-oriented environments.
Proficiency with operationalmanagement software and data analytics tools.
Multilingual abilities, particularly in languages relevant to the guest demographic.
Responsibilities:
Assist in overseeing daily operations across housekeeping and food and beverage departments to ensure smooth and efficient service delivery.
Coordinate with department managers to implement operational policies, procedures, and standards that enhance guest experience.
Monitor performance metrics and prepare reports to identify areas for improvement and support decision-making processes.
Support recruitment, training, and development initiatives to build a skilled and motivated team.
Ensure compliance with health, safety, and sanitation regulations across all operational areas.
Manage inventory control and resource allocation to optimize operational costs without compromising quality.
Address guest concerns promptly and effectively to maintain high levels of customer satisfaction.
Participate in budgeting and financial planning activities to support the achievement of business objectives.
Skills:
The Assistant Area OperationsManager utilizes strong leadership and organizational skills daily to coordinate complex operations and ensure all teams work cohesively towards common goals. Effective communication skills are essential for liaising with staff, management, and guests, facilitating clear understanding and swift resolution of issues. Analytical skills are applied to monitor operational metrics, interpret data, and implement improvements that enhance efficiency and service quality. Knowledge of hospitality software systems supports accurate tracking of inventory, and financial performance. Additionally, problem-solving abilities enable the manager to address unexpected challenges proactively, maintaining smooth operations and guest satisfaction.
$43k-61k yearly est. Auto-Apply 60d+ ago
Spa Operations Manager - Grand Wailea, A Waldorf Astoria Resort
Hilton Worldwide 4.5
Senior operations manager job in Kihei, HI
The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Spa Manager to join the Team! Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.
This position will be reporting to the Assistant Director of Spa and Wellness. The ideal candidate will at least 3 years experience in luxury hospitality and/or larger spa environment, knowledge of spa services and treatments and a strong ability to show initiative.
* Pay Range: The salary range is $75,000 - $85,000 and is based on applicable and specialized experience and location.
Want to learn more?Hotel Website,Facebook,Instagram, YouTube
What will I be doing?
As a Spa Manager, you would be responsible for managing and administering the activities and services of all Spa-related operations (i.e. Spa, Fitness Center, Salon, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Manage and administer all Spa operations to include, but not limited to, guest service, product quality and innovation, merchandising and marketing/revenue generation, inventory management and cost controls, systems use and management, budget and forecasting, report generation, department management and meeting participation and facilitation
* Develop and implement spa menus and marketing strategies
* Ensure spa cleanliness and maintain and ensure the functionality of spa equipment
* Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
* Monitor team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development and delivering recognition and reward
* Recruit, interview and train team members
* Participate in and lead meetings
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
* Access to pay when you need it through DailyPay
* Medical Insurance Coverage - for you and your family
* Mental health resources including Employee Assistance Program
* Best-in-Class Paid Time Off (PTO)
* Go Hilton travel program: 100 nights of discounted travel
* Parental leave to support new parents
* Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
* 401K plan and company match to help save for your retirement
* Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
* Career growth and development
* Team Member Resource Groups
* Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment.
#LI-JO1
$75k-85k yearly 29d ago
Area Manager
Diamond Paymaster LLC
Senior operations manager job in Wailuku, HI
Job Description
Overall responsibility/accountability for daily operations of assigned parking station(s) and/or facility(ies). Responsibilities vary according to specific site and contract needs.
Essential Duties and Responsibilities:
Include but are not limited to the following, as additional duties and responsibilities may be assigned.
Provide a courteous and professional relationship with all customers, vendors, subordinates, co-workers and managers “Treat others as you would want to be treated.”
Meet and exceed all terms and conditions of contract(s) for the location(s).
Properly train associates in customer service, operational procedures, time card completion and on-the-job safety.
Conduct field audits of associates to ensure revenue collection procedures are being followed and revenue is accurately accounted for.
Ensure operation meets all OSHA and safety standards and complies with company safety procedures.
Ensure cleanliness, signing, safety and compliance of pertinent parking regulations to company standards at all locations by regular monitoring and promptly taking any needed action.
Create, implement and maintain strategies for maximization of profitability of assigned location(s).
Process accounts payables and receivables within established guidelines.
Manage expenses and cash flow, minimizing “loss” stations.
Nourish client/customer base by establishing and maintaining consistent communication with landlords and/or property managers, and actively market for growth.
Provide own transportation at own cost and expense, including, but not limited to fuel, maintenance, repairs and insurance.
Maintain a clean, neat, professional appearance at all times. While on the job, wear the designated uniform, if required, and display identification badge.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
Associates degree, three or more years related experience or training with increasing responsibility. An equivalent combination of education and experience is acceptable.
Language Ability
Able to read, write and comprehend instructions, correspondence and memos. Able to effectively communicate in one-on-one and small group situations.
Math Ability
Able to add, subtract, multiply and divide, using whole numbers.
Reasoning Ability
Able to apply common sense when performing duties and following written and oral instructions.
Computer Skills
Computer literacy, particularly with the Microsoft Office Suite, including word processing, data entry and spreadsheet competency.
Certificates, Licenses, Registrations
Current valid state driver's license and proof of insurance.
Supervisory Responsibilities
Directly supervise one or more employees. Is responsible for the overall direction, coordination, and evaluation of these employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Handle performance documentation, pay adjustments, transfers, promotions, while fostering a cooperative working environment to maximize morale, productivity, and efficiency/effectiveness.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent exposure to wet and/or humid conditions, fumes, or airborne particles and outside weather conditions. The work environment noise level is usually moderate and occasionally loud.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to walk and/or run. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Other:
Able to transfer/relocate to another facility/location without notice at any time. The position may require travel between Canada and the USA, when required for business reasons.
Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment.
Salary:
We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting.
Benefits:
For full-time employees, we offer a comprehensive benefits package that is subject to elections and eligibility that includes Medical, Dental, Vision, Disability, Health Savings Accounts and/or Flex Spending Accounts, Employee Assistance Program, Employer-Provided Life Insurance, Employer-Provided AD&D, Voluntary Life Insurance and AD&D, Personal Accident Plan, Tuition Reimbursement and a NQ Deferred Compensation Plan. We offer 8 paid holidays per calendar year, as well as Paid Vacation once eligibility requirements are met. Sick pay is available pursuant to the required state and local laws.
We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
$62k-74k yearly est. 27d ago
Cricket Wireless Retail Store Manager
Wireless Revolution LLC
Senior operations manager job in Kaunakakai, HI
Job Description Want to join a dynamic wireless company where your ideas and talents really matter?
At Wireless Revolution, we work hard and have a great time doing it. We're looking for smart and driven people who want to make a difference. We offer our team members a competitive compensation plan with unlimited earning potential. Were a dynamic, growing, equal-opportunity employer where employees discover that a career can become a calling.
Every day, our Store Managers run all aspects of our retail business including, but not limited to, on the floor sales, business operations, outside marketing, customer service and retention, employee training and development, inventory management.
Our Retail Store Managers:
Assure attainment of all net sales and revenue goals, including developing sales strategies and tactical implementation
Assume direct responsibility for all day-to-day store operations
Coach and develop retail staff
Participate in the staffing process for the store, including hiring and performance management
Promote positive customer experience through modeling great customer service and handling escalations
Demonstrate solid technical competence for all products and services sold
Engage in community activities and business development opportunities
Own store issues, proactively identify challenges and create improvement plans
Desired Qualifications:
Two years proven retail sales experience (interactive sales process, commissioned sales)
Two years of experience in selecting, managing and developing employees (proven leadership skills)
Pre-Employment background check required
$42k-68k yearly est. 5d ago
Associate Manager
Lilly Pulitzer 3.9
Senior operations manager job in Lahaina, HI
Job Type:
Regular
Brand Strategy Our Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out. Our Brand vision statement is: “Create Your Sunshine, A Resort State of Mind”. Our Brand Equities are: Casual Glamour, Sunny & Spirited, and Charmingly Disarming.
Job Description
About the Position
The Associate Manager is responsible for assisting with the daily operation of the Lilly Pulitzer retail store. This includes sales, client experience, scheduling, and safeguarding the assets of the store. The Associate Manager will have the responsibility of a store specific division of responsibility.
A day in the life…Delivering Results
Focus on achieving and exceeding daily sales goals using KPI metrics.
Utilize company training tools and digital platforms to drive sales.
Provide feedback to Store Manager to help support the creation of clear actions plans that optimize financial results.
Client Experience and Store Culture
Understand the overall concept of Lilly Pulitzer, including the lifestyle, the client, the merchandise, and the heritage.
Understand and embrace the Core Values and Core Leadership Qualities set forth by Lilly Pulitzer.
Ensure the Lilly Pulitzer selling culture and ensure client experience.
Positively resolve client-related issues as they arise by achieving a resolution or escalating to Store Manager, when necessary.
Leadership
Oversee assigned division of responsibility and be accountable for results.
Communicate company emails, initiatives, and announcements to the store team.
Talent and Team Development
Provide in the moment coaching with clear, concise, and actionable feedback.
Ensure associates participate in team selling and work toward an exceptional client experience.
Operational Excellence
Maintain accuracy in cash transaction management according to operating procedures.
Maintain Lilly Pulitzer's visual and operational standards as set by the Visual and Retail Operations teams.
Safeguard the assets of the store.
Qualifications for the Position
A minimum of 2 years' experience, preferably in the fashion or retail industry.
Strong supervisory, communication, and customer service skills.
Excellent written and verbal communication skills.
Excellent problem-solving and decision-making skills.
Ability to multi-task in a fast-paced environment.
Proficient in Microsoft & Apple technology.
Prior knowledge of XStore and Tulip a plus.
Ability to be on your feet and maneuver around the store during shift hours.
Must be able to lift up to 20 pounds.
A Little More to Know…
This position is classified as full-time, non-exempt, hourly position. You will be expected to work, on average, a 40-hour week.
This position is eligible for overtime and standard company benefits.
This position is based In-Store at our Lilly Pulitzer Retail Location.
Given the seasonality of the business, this position may require flexible working hours, including nights, weekends, and holidays. This position will adhere to the Company Retail Holiday time off policy.
This position is expected to collaborate effectively with other individuals in alignment with our Core Values and Core Leadership Qualities.
This position requires compliance with Lilly Pulitzer policies and a detailed Code of Conduct as outlined in the Employee Handbook.
This position is reviewed annually.
Pay Range:
$23.00/hour - $26.00/hour
Pay is based on multiple factors, such as qualifications/skills/experience, geography, and state and local wage laws. In addition, bonus and/or commission and benefits including healthcare, retirement savings, paid time off/vacation, and product discounts may be offered.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to
race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana
, or any other characteristic protected by law.
Lilly Pulitzer participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.
If you need assistance and/or a reasonable accommodation due to a disability during the application process, please contact the Lilly Pulitzer Talent Development Department.
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How much does a senior operations manager earn in Kihei, HI?
The average senior operations manager in Kihei, HI earns between $66,000 and $132,000 annually. This compares to the national average senior operations manager range of $91,000 to $175,000.
Average senior operations manager salary in Kihei, HI