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Senior operations manager jobs in Lansing, MI

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  • Retail Assistant Store Manager-JACKSON CROSSING

    Bath & Body Works 4.5company rating

    Senior operations manager job in Jackson, MI

    Career Development | Medical, Dental and Vision Benefits | 401k Plan | PTO | 40% Discount | Parental Leave | Fun Stores At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully. Join Gingham Nation, where we invest in our associates through fair pay, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. As an Assistant Store Manager, you will have the opportunity to work in partnership with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works. Our store leaders are the front line of our field leadership team: they're retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers. Responsibilities Attract, hire, develop, inspire, and retain top talent. Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates. Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues. Partner with the members of the sales leadership team to support action plans that improve results and ensure effective execution of operational activities. Implement and sustain floorset direction to optimize the business and bring the product story to life. Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives. Set the direction and goals for the day/shift when associates arrive for work. Provide individual and team performance feedback and recommendations to managers. Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus. Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge. Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations. Train, coach, reward, and motivate associates to improve selling and the customer experience. Reinforce selling expectations, performance, results, and accountability with all associates. All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds. Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations. Maintain our values, policies, and procedures. Qualifications Proven experience delivering sales, customer experience, and operational results in a fast-paced environment. Prior experience in a manager role, preferably in a retail setting. Thrives in a customer-first based retail environment. Ability to foster a customer-focused selling culture. Effective communication skills, being open to feedback, and the ability to adapt quickly. Ability to provide in the moment coaching to associates. Ability to de-escalate store and customer situations effectively. Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays. Education High school diploma, GED certificate, or Relevant Work Experience Core Competencies Lead with Curiosity & Humility Build High Performing Teams for Today & Tomorrow Influence & Inspire with Vision & Purpose Observe, Engage & Connect Strive to Achieve Operational Excellence Deliver Business Results Benefits Bath & Body Works associates are the heart of our business. That's why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include: On-demand access to your earned wages through DailyPay! This optional benefit allows you access your pay when you need it ... daily, weekly or whenever a need arises. Tuition-free education offered in partnership with Guild from more than 140 programs across 30+ colleges and universities. Plus, scholarship opportunities to attend post-secondary education through the BBW Scholarship Fund. 40% merchandise discount and free product that encourages you to come back to your senses! Competitive, performance-based compensation and bonus incentive programs for sales leadership positions. No-cost mental health and wellbeing support for all associates. Plus, robust health, dental, vision and life insurance options for full-time associates. Opportunity for paid time off and additional family benefits including paid maternity and parental leave. Visit bbwbenefits.com for more details. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance , Philadelphia Fair Chance Law , San Francisco Fair Chance Ordinance . We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States. Application window will close when all role(s) are filled.
    $29k-36k yearly est. 2d ago
  • Assistant Manager Operations

    J&H Family Stores

    Senior operations manager job in Greenville, MI

    Successful Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus assists the Store Manager in the day-to-day operations of the store, and in the absence of the Store Manager, is responsible for directing the activities of all employees. Tasks & Responsibilities: Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors Assisting the Store Manager in implementing strategies to help meet store goals and objectives Assisting the Store Manager with recruiting, developing, and motivating store employees who exceed internal and external customer expectations Ensuring compliance with federal, state, and local regulations Establishing a strong customer service/selling culture to maximize sales Working as a Customer Service Representative and supervising CSR activities in the absence of the Store Manager. Assisting the Store Manager in ordering, bank deposits, and daily paperwork Must complete store paperwork at least once per week Must complete all store orders at least once per month Marketing within your community to increase market share and store revenues Resolving customer complaints for increased customer satisfaction Assisting the Store Manager with controlling labor hours, cash, store audits, and shrinkage Help maintain a neat and clean store environment for our customers and employees Other duties as assigned Attend monthly financial meeting with manager and district manager In the absence of a store manager, Assistant Manager will perform all store duties Requirements Pre-requisites: A minimum of one year management experience in industries such as hospitality, financial services, retail and restaurant High School graduate or equivalent Ability, willingness, and comfort to engage with customers Ability to develop positive relationships with internal and external customers Strong desire to exceed corporate initiatives and inspire excellence in a team Excellent verbal and written communication, and presentation skills High-energy, collaborative management experience Professional appearance and demeanor Attend the Modern Management course CPR certified Working Conditions and Physical Requirements: Must be able to work any area of the store (both inside and out) when needed and to operate a computerized Point of Sale system/cash register. Position requires bending, standing, walking and repetitive use of hands and arms the entire workday. Must have the ability to lift 10 pounds frequently and up to 50 pounds occasionally. Position requires the ability to handle exposure to food and cleaning chemicals on an hourly basis. Must have the ability to work a minimum of 40 to 50 hours a week. Must have reliable transportation and the ability to be on call 24 hours a day. Must manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of customers Benefits: Eligible 1st of the month, following 60 days from the date of promotion Insurance with FSA Short Term Disability Paid Life Insurance (Can buy extra coverage for self, spouse and children) Dental Vision
    $39k-60k yearly est. 11d ago
  • General Manager

    Banana Republic

    Senior operations manager job in Lansing, MI

    The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members. Responsibilities Provide leadership and direction to a team of people Manage operations and finances of business Recruit and train new hires on business practices Drive development of employees Ensure that quality of work or service is maintained Qualifications Management and Customer Service experience Strong administrative skills Demonstrated ability to lead Comfort working with budgets, payroll, revenue and forecasting Strong communications skills
    $42k-79k yearly est. 4d ago
  • Sr. Plant Manager

    Luxwall, Inc.

    Senior operations manager job in Litchfield, MI

    LuxWall is focused on the product development, scaling, and commercializing of innovative Transparent Insulation products and solutions for the built environment. LuxWall's vacuum insulated technology, Enthermal™, delivers a step change in energy performance, eliminating convective heat transfer and drastically reducing conductive and radiant heat gain and loss within buildings. The result is up to 45% in energy savings, while improving comfort and noise reduction. LuxWall has the potential to redefine building performance globally and forever change the way buildings are designed and constructed. Job Overview: As Plant Manager, this role offers the opportunity to shape plant strategy, drive continuous improvement, and foster a culture of safety, profitability, quality, and collaboration. This position provides leadership across production, engineering, quality, and maintenance teams. This role requires a versatile leader who can drive operational excellence, instill a culture of safety & growth, while continuously improving operations in a fast paced high growth environment. Position Responsibilities: The Plant Manager will have full P&L ownership and overall accountability for the performance and strategic direction of our new manufacturing site with accountability for meeting or exceeding financial targets related to cost, revenue, EBITDA, and ROI This leader will drive the successful launch of the facility, including site readiness, equipment installation, organizational structure, and ramp to full production The Plant Manager will oversee all day-to-day operations and long-term planning to ensure sustained operational excellence, safety, and profitability This role is responsible for setting and executing a comprehensive business strategy aligned with corporate objectives, with a strong emphasis on financial performance, operational efficiency, customer satisfaction, and talent development The Plant Manager must operate with a long-term mindset, consistently evaluating decisions through a strategic lens to ensure Functional responsibilities span across Safety, Quality, Manufacturing, Maintenance, Engineering, Supply Chain, Continuous Improvement, and Financial Performance, including working with the sales teams in defining and executing commercial strategies The Operational leader will foster a culture of accountability, innovation, and high performance at all levels of the organization Lead development and execution of annual operating plans, capital plans, and strategic roadmaps in alignment with business objectives Cultivate a plant culture where people want to work, built upon on the LuxWall Cultural tenants , how we work, and a robust communication strategy. Mentor, coach, and develop plant leadership team through individual development plans, trainings, and stretch assignments to capitalize on potential and ensure succession plans for critical roles. Establish and monitor KPIs across all functional areas, ensuring proactive action planning to address performance gaps Drive a culture of safety and compliance by prioritizing employee well-being, regulatory adherence, and proactive risk mitigation Build and develop a high-performing leadership team, with a focus on succession planning, skills development, and organizational capability Lead cost control initiatives and operational efficiency programs, using Lean and Six Sigma methodologies to improve throughput, yield, and cost performance Partner with corporate teams on investment planning, technology upgrades, and potential site expansions Lead and support continuous improvement programs that drive sustainable gains in quality, delivery, and customer satisfaction Serve as a visible, hands-on leader who promotes collaboration, accountability, and open communication across all levels of the organization Qualifications: Bachelor's degree required; Engineering degree preferred; MBA or advanced degree preferred. 10+ years of progressive leadership experience in operations or manufacturing management; 4+ year's of previous experience leading site or multi-site operations. Experience with full P&L ownership ( Required). Proven success in scaling operations and leading complex manufacturing environments; multi-plant leadership experience is a plus. Deep knowledge of EHS standards and compliance requirements. Experience in applying Lean manufacturing concepts to reduce cost and improve productivity; experience developing and organizing continuous improvement programs; demonstrated track record of driving positive change. Ability to lead with a strategic mindset while executing on operational details. Exceptional leadership, communication, and interpersonal skills; capable of influencing across all levels of the organization. Willingness to travel up to 30% of the time. Work Environment 100% Plant floor (PPE required) Requires working in a fast-paced manufacturing environment with exposure to machinery, chemicals, and varying temperatures and noise levels. Constant communication with employees, peers and management Overtime as required Frequent requirement of handling heavy equipment (operation) Frequent need to give concentrated attention to surroundings Physical Stamina: The job requires maintaining high energy levels and physical stamina to keep up with the pace of production and meet performance targets LuxWall, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other legally protected characteristics. All employment decisions are based on qualifications, merit, and business needs. All applicants must complete and pass a drug screening and background check. LuxWall's process is a 10-panel drug screen which includes marijuana.
    $92k-125k yearly est. 2d ago
  • Service Manager

    Roofing Talent America (RTA

    Senior operations manager job in Jackson, MI

    Service Manager - Commercial Roofing $100k + Commission Jackson, MI Become the Face of Commercial Roofing At a Trusted Midwest Contractor This is a unique opportunity to lead the growth of service at a company with a longstanding history in the Midwest. You will have the autonomy to drive success, with a clear path to Service Director. You will be rewarded for the impact you have, with a commission based on the P&L of your department. Company Overview A long-established commercial roofing contractor in the Jackson, MI area is known for its decades-long reputation for quality, safety, and reliability. The company provides full-service roofing solutions for commercial, industrial, and institutional clients, including new installations, re-roofs, repairs, and ongoing maintenance. With certified crews, strong safety standards, and a tech-enabled roof-asset management system that helps clients track the condition of their roofs over time, the organization operates as a trusted, long-term partner rather than a one-off contractor. Want to find out more? APPLY today - if you do not feel comfortable submitting your resume yet and would prefer to have a confidential chat, reach out to me via: jude@roofingtalentamerica **************
    $100k yearly 3d ago
  • Senior Director, Strategy & Analysis, Contract Operations

    Otsuka America Pharmaceutical Inc. 4.9company rating

    Senior operations manager job in Lansing, MI

    The Senior Director, Strategy & Analysis; Contract Operations works cross-functionally to develop and execute pricing strategies for pipeline and in-market products and manages contract operations to optimize revenue, market share, and support patient access. Leads and conducts pricing analysis of current and proposed governmental policies with respect to impact on pipeline and in-market portfolio products. In addition, this role is responsible for implementing and evolving contract operations to support the company's market access strategy. Leads an operations team and third-party vendor in executing rebate invoice validation and payment, Gross to Net (GTN) forecasting, and government price reporting. Leads team to accomplish business objectives while ensuring compliance with all relevant policies and procedures. **Strategy & Analysis:** Supports development of market access strategies for in-market and pipeline products. Works cross-functionally to develop pricing and associated contracting strategies for pipeline and in-market products. Partners with Insights & Analytics team to assess impact of payer access controls and price on in-market and pipeline products. Works closely with Government Affairs to model/assess policy scenarios and evaluate the financial impact to Otsuka for both in-market and pipeline products. **Contract Operations:** Implements and evolves contract operations to support the company's market access strategy. Oversees rebate invoice processing including validation to prevent revenue leakage and payment processes. Includes oversight of third-party vendor supporting the process. Oversees Government Pricing operations including the third-party vendor to ensure all calculations and processes are performed according to approved policy and procedures. This includes ensuring accurate reporting and timely internal communications to ensure alignment. Ensures all deadlines are met and delivers effective overall operations. Oversees the process and third-party vendor for State Price Transparency Reporting. This includes establishing a process for monitoring state requirements, proactively identifying Otsuka's requirements, and leading the development of reports through the approval and submission process, informing leadership of relevant changes with recommendations regarding Otsuka's actions. Ensures accurate and timely report submissions and maintenance of historical records. Leads review of Government Pricing policy, SOP's and SOX compliance documents on an on-going basis and updates as necessary. Oversees GTN forecasting in support of budget and forecast processes as well as assessments of strategic scenarios to determine impact on GTN; recommends optimal GTN approach. Establishes KPIs to assess efficiency and impact of operations. **People Management:** Leads a team to achieve agreed to goals, while ensuring compliance with regulations and policies. Develops and improves team skill sets through formalized training as well as through formal and informal feedback; ensures team is receiving continuing education in customer and market knowledge. Supports team members in career development and establishes a succession plan. **Ethics and Compliance:** · Ensures compliance with all applicable policies and ensures those around him/her do the same. **Qualifications** **Skills and Experience:** + A minimum of 10+ years of pharmaceutical industry, Market Access, or payer experience + Thorough understanding and knowledge of US healthcare economics and the drivers of pharmaceutical demand, including pricing and reimbursement + Deep understanding of US pharmaceutical value chain and its business processes + Extensive experience in healthcare contracting and in-depth understanding of GPO/PBM/National and Regional Health Plan business models, Medicare Part D, Medicare Part B, 340B, and the changing market landscape + In-depth knowledge of patient access, launch excellence, marketing and business processes + Strong government pricing knowledge and experience + Strong financial acumen, forecasting, and modeling abilities + Proven ability to navigate complex customer contract negotiations + Ability to drive cross-functional collaboration and strategic alignment across multiple teams + Excellent communication and executive presentation skills + Demonstrated ability to create solutions for complex processes and procedures + Inspirational leadership ability including a high level of self-awareness and curiosity as well as a focus on empowering others + Demonstrates high degree of emotional intelligence, adaptability, and creativity in solution-oriented ideation - results-oriented, fails fast to learn faster, and embodies an agile, growth mindset + Proficient in Microsoft Office, particularly Excel and PowerPoint **Education:** Bachelor's degree or equivalent education/degree required, MBA or equivalent preferred **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $205,368.00 - Maximum $307,050.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
    $205.4k yearly 21d ago
  • Senior Manager, Logistics & Global Control Tower (North America, EMEA)

    Western Digital 4.4company rating

    Senior operations manager job in Lansing, MI

    ** At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that. Our technology helped people put a man on the moon. We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world's biggest companies and public cloud, Western Digital is fueling a brighter, smarter future. Binge-watch any shows, use social media or shop online lately? You'll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That's us, too. We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital , G-Technology, SanDisk and WD brands. Today's exceptional challenges require your unique skills. It's You & Western Digital. Together, we're the next BIG thing in data. **Job Description** **Role Overview** The Senior Manager, Logistics & Global Control Tower is a strategic leader responsible for orchestrating end-to-end logistics operations and overseeing Regional Control Towers across North America, Europe, the Middle East, and Africa. Acting as the "air-traffic controller" of the supply chain, this role leverages advanced visibility platforms (e.g., FourKites, Project44, or similar),, foundation systems (OTM, GTM, Oracle GOP, etc),, predictive analytics, and a 24/7 follow-the-sun approach to anticipate disruptions, minimize delays, and optimize cost and service levels. The position drives operational excellence, digital transformation, and continuous improvement, leading a geographically distributed team to deliver resilient, efficient, and customer-centric logistics solutions. **Key Responsibilities** **Control Tower Leadership & End-to-End Visibility** + **Lead and continuously improve** the Global Logistics Control Tower, ensuring real-time supply chain visibility and proactive management across North America, Europe, the Middle East, and Africa. + **Orchestrate daily operations** : Oversee real-time monitoring, exception management, escalation protocols, and recovery planning for NA & EMEA regions. + **Own and present supply chain performance metrics** (OTD, OTIF, loss and damage, cost per shipment, exception resolution time, carbon footprint) to drive actionable insights and executive decision-making. + **Drive risk mitigation** : Use predictive analytics, orchestration tools, AI-driven forecasting, and real-time data to anticipate and resolve disruptions. + **Collaborate cross-functionally** with procurement, demand planning, customer operations, warranty operations, trade compliance, other control tower leaders, and carriers/3PLs to resolve issues and optimize service levels. + **Lead root-cause analysis** for major disruptions and implement corrective/preventive actions with internal and external stakeholders. + **Champion continuous improvement** : Advance process automation, refine playbooks, and integrate new technologies and data sources. + **Develop and mentor a diverse team** of control tower analysts across multiple regions and time zones. + **Manage vendor relationships** and drive enhancements to visibility platforms and control tower capabilities. + **Support strategic initiatives** : Enable network design, scenario modeling, improvement initiatives and operational readiness for peak seasons. **Digital Transformation & Technology Leadership** + Champion the adoption and integration of cutting-edge logistics technologies, including: + Real-time transport visibility platforms (e.g., FourKites, Project44, etc...) + Warehouse and transport management systems (WMS/TMS) + Robotics, IoT, and automation + Predictive analytics and AI/ML optimization engines + Cloud-based logistics platforms and digital twins + Drive digitalization initiatives with the Logistics Center of Excellence to enhance data quality, usability, and decision-making speed. + Oversee the implementation and utilization of IoT sensors and advanced analytics for real-time monitoring, risk mitigation, and process automation. **Operational Excellence** + Develop and execute logistics strategies aligned with global and regional objectives, focusing on Lean, Six Sigma, and continuous improvement methodologies. + Establish and monitor KPIs for transportation, warehousing, customs, and cost, using advanced dashboarding and data visualization tools. + Lead resilience planning, risk assessment, and mitigation strategies to ensure supply chain continuity and adaptability across all regions. **Change Management & Agility** + Leading change initiatives to drive technology adoption, cultural transformation, and process innovation across diverse teams. + Demonstrating agility in responding to regional disruptions, regulatory changes, and evolving customer needs. **Collaborative Leadership & Stakeholder Engagement** + Foster collaboration and trust among cross-functional, cross-regional teams and stakeholders, promoting open communication and the sharing of best practices to ensure alignment and customer satisfaction. + Serve as the primary interface for logistics functions and internal stakeholders across all regions. **AI-Driven Process Optimization & Data-Driven Decision Making** + Integrate AI and machine learning to optimize demand forecasting, routing, inventory, and predictive maintenance. + Promote a data-driven culture, empowering teams to use analytics for operational decisions, transparency, and continuous improvement through shared KPIs and dashboards. **Team Leadership & Talent Development** + Build and mentor a high-performing, digitally fluent logistics and control tower team; promote upskilling in AI, automation, and data literacy. + Design and implement formal skills needs analysis, talent marketplaces, and cross-functional recruiting strategies to future-proof the organization. **Compliance & Sustainability** + Ensure audit readiness, regulatory compliance, and adherence to global standards in all logistics operations. + Champion sustainability initiatives, including carbon footprint reduction, green logistics practices, and responsible resource management. **Qualifications** **Qualifications** + Bachelor's degree in Supply Chain Management, Logistics, Industrial Engineering, Business Analytics, or related field (Master's/MBA preferred). + 8-12+ years of progressive logistics/supply chain experience, with at least 4-5 years in a **control tower, supply chain visibility, or real-time transportation management** leadership role. + Proven hands-on experience with leading **control tower platforms** (FourKites, Project44, Tive, Overhaul, SAP Control Tower, Blue Yonder Control Tower, etc.). + Deep expertise in end-to-end logistics processes across multiple modes (ocean, air, parcel, LTL/FTL, intermodal, last mile, fulfillment operations, trade operations). + Strong background in exception management, predictive analytics, and performance score-carding. + Demonstrated success reducing detention/demurrage, improving OTIF by ≥10%, and delivering multimillion-dollar cost savings through control tower initiatives. + Experience managing or collaborating with 24/7 or follow-the-sun teams is a strong plus. **Preferred Skills** + Analytical mindset with advanced Excel/SQL/Tableau/Power BI skills; experience with AI/ML-driven forecasting tools highly desirable. + Experience with robotics, IoT, blockchain, visibility platforms, and digital twin technologies in logistics. + Exceptional problem-solving and decision-making under pressure. + Strong communication and stakeholder management skills-able to translate complex supply chain events into clear executive updates. + Process excellence orientation (Lean/Six Sigma certification a plus). + Leadership ability to mentor analysts and influence cross-functional partners. + Fluency in English; additional languages are advantageous. + Certification in Lean, Six Sigma, or supply chain analytics. **Additional Information** Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person's gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person's assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal (************************************************************************************** " poster. Our pay transparency policy is available here (****************************************************** . Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Based on our experience, we anticipate that the application deadline will be 03/01/2026 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline. \#LI-AS1 **Compensation & Benefits Details** + An employee's pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. + The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future. + If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned. + You will be eligible to be considered for bonuses under **either** Western Digital's Short Term Incentive Plan ("STI Plan") or the Sales Incentive Plan ("SIP") which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Western Digital's Standard Terms and Conditions for Restricted Stock Unit Awards. + We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the Western Digital Savings 401(k) Plan. + **Note:** No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Notice To Candidates:** Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Western Digital Ethics Helpline (******************************************************************** or email ****************** .
    $129k-165k yearly est. 10d ago
  • Manager Food Operations I

    The Walt Disney Company 4.6company rating

    Senior operations manager job in Lansing, MI

    Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today. **Responsibilities :** + Manage all Galley staff and oversee operation of all galleys and food outlets + Coordination of all food offering including group offerings and special requests + Oversee proper preparation of special dietary meals and food allergies for Guests and Crew + Monitor all Culinary standards, inventory and cost control + Complete random food and menu audits + Maintains close relationship with shore side F&B management team + Ensure Disney Cruise Line and USPH Sanitation requirements are met in all galleys and food store rooms + Responsible for setting Departmental goals + Maintain Operating Guidelines and OJT material for areas of responsibility and revise as necessary + Ensure facilities and equipment are maintained and in good working order + Inventory control (par levels turnover and replenishment) + Monitoring/Implementation of garbage separation and disposal procedures + Monitor handling, maintenance, and reordering of operating equipment + See that hazardous materials are used and stored properly in operations under their control, including regular inventory and availability of MSDS + Facilitate department meetings + Provide leadership for all direct reports; Responsibilities include, but are not limited to: + Managing personnel files + Review and approve all renewal contracts before distribution + Conducting performance reviews, including discipline as needed + Ensuring Project Onboard compliance + Monitoring STAR, while making necessary corrections + Onboard training, new hire and ongoing + Succession planning + Crew recognition and communication **Basic Qualifications :** + Minimum five years experience in high volume galley/F&B operation + Certified Executive Chef or equivalent degree in Culinary Arts + College education or equivalent industry experience preferred + Ship experience preferred + Excellent working knowledge of food and beverage products, services, and equipment + Demonstrated ability to calculate cost potentials/projections and understands the impact on budget + Technical and functional understanding of the ship based food and beverage operation + Excellent verbal and written communication skills + Strong interpersonal communication skills + Proficient in Microsoft Office and Outlook **Additional Information :** This is a **SHIPBOARD** role. You must: + Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel + Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan + Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control + If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations Your Responsibilities: + Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this) + Complete a pre-employment medical + Obtain a criminal background check + Bring approved work shoes ** _Disney Cruise Line_ is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination. **Job ID:** 1250075BR **Location:** United States **Job Posting Company:** "Disney Cruise Line" The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
    $96k-158k yearly est. 19d ago
  • Group Manager, Residential Installation Operations, GM Energy

    General Motors 4.6company rating

    Senior operations manager job in Lansing, MI

    **GM Energy** is building a best-in-class installation ecosystem to support the next generation of home energy products. As the Group Manager, Home Product Installation & Interconnection, you will define and execute the strategic approach for how GM Energy delivers residential installations across a diverse national network of certified installers, turnkey providers, and customer-selected electricians. In this role, you will shape the operational model that enables speed, quality, and customer confidence, from installer onboarding and market enablement to in-flight performance, compliance, and long-term network health. You will work across GM Policy, Energy Sales, Business Development, Product Development, and Customer Care to eliminate friction points, reduce barriers to EV adoption, and ensure GM customers experience a level of service and support unlike anything in the market. This position is a unique opportunity to architect the systems, standards, and partnerships that will scale GM Energy's residential installation footprint nationwide - reshaping the way customers interact with energy at home, in their vehicles, and across the grid. **Why Join GM Energy?** This is an opportunity to shape the future of energy solutions and customer experience at GM. You will lead a team that directly impacts operational efficiency, installer success, and customer satisfaction and market development in a rapidly growing sector. **Responsibilities:** **Team Leadership & People Development** + Lead and develop a team responsible for installer onboarding, enablement, compliance, and continuous improvement. + Set clear goals, measure performance, and create accountability across multiple workstreams. + Foster a culture of transparency, collaboration, and innovation. **Installer Onboarding** + Oversee certification, quality verification, and performance benchmarking for new installers. + Ensure adherence to GM Energy standards for speed, craftsmanship, and customer satisfaction. + Maintain onboarding SOPs and quality metrics to ensure consistency and scalability. **Installer Enablement** + Identify priority markets, AHJs, MSAs, and utility partners to accelerate installer readiness. + Partner with internal teams to streamline application and permit packets, escalation pathways, and utility engagement. + Manage installer resources within Salesforce Experience Cloud and improve support workflows to reduce call center volume. **Installer Compliance & Performance Management** + Monitor installer SLAs, cycle times, CSAT, and adherence to contractual requirements. + Drive timely resolution of escalations across active installs and pipeline jobs. + Maintain network health dashboards, lead monthly MORs and QBRs, and partner with purchasing on compliance. **Continuous Network Improvement** + Identify systemic issues through data trends across onboarding, performance, compliance, and customer feedback. + Design and deliver training, education, and compliance programs for internal and external partners. + Drive initiatives that improve installer engagement, reduce cancellations, and enhance customer decision-making tools. **Required Skills & Competencies** + Leadership excellence, including people development, delegation, and team accountability. + Technical fluency in electrical systems, home energy installations, interconnection requirements, EVSE, solar, and energy storage. + Knowledge of AHJ permitting, utility interconnection, and applicable safety codes. + Strong analytical abilities with experience identifying trends and implementing operational improvements. + Effective communicator able to translate technical concepts for diverse audiences including electricians, utilities, policy partners, and executives. + Ability to manage multiple priorities in a fast-paced environment. **QUALIFICATIONS** + Bachelor's degree in Electrical Engineering, Construction Management, or related field preferred. + 7+ years of experience in energy, distributed energy resources, electrical installation, or related industries, with 3+ years in a leadership or indirect leadership role. + Experience managing installer or subcontractor networks, compliance programs, and customer experience initiatives. + Ability to work in Salesforce, Excel, and data visualization tools; capable of defining KPIs, SLAs, and reporting standards. + Understanding of revenue models for energy products, installation services, O&M, and grid or third-party ownership programs **Compensation:** **The expected base compensation for this role is:** **$149,500 - $229,100** **. Actual base compensation within the identified range will vary based on factors relevant to the position.** **Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.** **Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.** **\#LI-HM1** **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. **Benefits Overview** From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (************************************************************* . **Non-Discrimination and Equal Employment Opportunities (U.S.)** General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (********************************************* . **Accommodations** General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers.Accommodations@GM.com) us or call us at ************. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: **Our Company (************************************************** **Our Culture** **How we hire (************************************************ Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations (******************************************** We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) (*********************************************** . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more. Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest. The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
    $149.5k-229.1k yearly 1d ago
  • Vice President of Operations

    Biovire

    Senior operations manager job in Brighton, MI

    General Description The Vice President of Operations will provide complete management and oversight for all the functional departments within Operations in support of Biovire's business and operational goals and objectives. This executive leadership position requires a self-directed, dynamic, inspirational leader with an unyielding passion for advancing operations and customer service. The VP of Operations must possess unwavering collaboration and consensus building skills. The ideal candidate will have strong operational, quality, leadership, and communication skills. This individual will have built a solid reputation through their commitment, in word and action, and will be a hands-on leader willing to roll up their sleeves to ensure the highest quality work output. DUTIES AND RESPONSIBILITIES VP of Operations Job Responsibilities: · Provide direct oversight and management of operations and personnel involved in manufacturing, process development, supply chain, and engineering departments and other functional groups as assigned. · Provide operational expertise and strategic insights to develop product life-cycle strategy and evaluation of new programs to be prioritized or advanced to support Biovire's development pipeline. · Develop timelines in collaboration with Business Development and budget forecasts and be accountable for tracking and delivering accordingly. · Meet all quality and production targets, ensuring error-free manufacturing, and attain customer On Time Delivery commitments. · Provide oversight of Biovire material vendors to assure continuity of supply, material quality, and supply agreements. · Set and drive the agenda for the Operations departments with key opinion leaders and all other stakeholders to meet Bryllan's business goals and objectives. · Lead initiatives to build both department and Biovire infrastructure to meet the needs of the business. · Plan headcount and hiring needs to meet program workload demands. · Provide mentorship and development opportunities to others within Operations departments. · Ensure all activities are performed to cGMP and ISO standards. · The VP of Operations determines or is assigned the duties and job responsibilities that are required by the senior management team to meet the needs of their workforce management. · Adhere to all Biovire policies including but not limited to Quality, Human Resources, Health and Safety, that will ensure robust operations and a consistent management approach to employees. · Other duties as required Behavioral Expectations: 1. Strong work ethic and ability to accomplish tasks with little or without supervision. 2. Demonstrate leadership both by words and leading by example to foster Biovire One Team culture. 3. Ability to juggle multiple projects in a fast-paced work environment. 4. Excellent interpersonal skills with the ability to communicate effectively. 5. Basic computer skills (proficient in Microsoft Office applications). 6. Strong organizational skills. 7. Excellent English communication skills, both written and verbal. 8. Friendly and personable demeanor. 9. Must possess honesty and integrity, commitment to the highest legal and ethical standards and treat every person with courtesy and respect. WORK EXPERIENCE AND EDUCATION REQUIREMENTS This is a senior and high-profile, challenging role within the company; therefore, the expectations and credentials of the candidate are demanding. The educational requirements represent the minimum for this position: · Bachelor's degree in business or science field · MBA, MAC, or equivalent graduate degree preferred · Proven track record as a team leader with an understanding of management practices · Demonstrated project and budget management skills · Analytical problem-solving skills with impeccable attention to detail · Ability to set overall strategy and drive process improvement · Excellent oral and written communication skills · Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment · 15+ years supervisory experience in manufacturing, development, or quality operations, or related field · Multi-team management experience · Previous experience in a start-up or small, but rapidly growing company Employment at Bryllan (Biovire) is contingent upon a successful Background check.
    $131k-222k yearly est. 60d+ ago
  • Director, Stadium Operations

    Diamond Baseball Holdings

    Senior operations manager job in Lansing, MI

    Job Details Lansing, MIDescription About the Lansing Lugnuts: The Lansing Lugnuts, High-A affiliate of the Oakland Athletics, offer exciting baseball and a strong community connection at Jackson Field. Known for their fan-focused atmosphere and innovative events, the Lugnuts are a staple of the Lansing sports scene. The Lansing Lugnuts are a proud member club of Diamond Baseball Holdings (DBH). DBH was formed in 2021 to support, promote, and enhance Minor League Baseball through best practices, professional management, innovation, and investment. Position Overview: The Director, Stadium Operations will oversee general maintenance, upkeep and day-to-day operations of Jackson Field. Stadium Operations provides maintenance, clean-up, general ballpark operations, parking, and clubhouse operations for Jackson Field. Essential Duties and Responsibilities: Oversee stadium maintenance and operations for Jackson Field Partner with DBH's Senior Director, Stadium Operations & Event Services to provide consistent, efficient, and superior facilities management Prepare and manage the annual budget for annual stadium expenses Strive to complete repairs and maintenance in-house when applicable Attain high-level knowledge and adhere to all MLB PDL compliance regulations Ensure Jackson Field is in compliance with MLB's PDL Support operations of all Oakland Athletics and Jackson Field facility events including event and game-day setup, customer service, ticket taking, parking, security, field maintenance, and other operations as needed around the stadium Recruit, hire, train, schedule, and lead seasonal Stadium Operations staff Manage parking operations Attain a deep knowledge of the ballpark and its amenities, and be able to direct fans accordingly Ensure security and safety of patrons and co-workers at Jackson Field at all times. Develop & execute a Risk Management Safety Plan, work with Police Officers, Fire/Medical personnel, and County officials when necessary to secure the ballpark Represent the Lansing Lugnuts and Oakland Athletics brand in a professional and positive manner both inside & outside the ballpark Qualifications Minimum Qualifications: Bachelor's Degree (preferred but not required) 5 years' experience maintaining a venue or facility Experience with some small engine equipment is a plus (leaf blower, pressure washer, lawn mower, weed eater, etc.) Painting experience is a plus Must be able to lift 50 lbs Ability to safely operate equipment Ability to solve problems quickly and professionally Ability to work independently and as part of a team Organized and detail oriented Reliable and punctual Ability to remain calm in a fast-paced environment (Standing continuously for multiple hours, as well as walking up and down stairs) Must complete a successful background check Must be able to work outdoor events on evenings, weekends and holidays
    $77k-135k yearly est. 54d ago
  • Director of Operations

    Northern Home Improvement

    Senior operations manager job in Lansing, MI

    Liaise with superior to make decisions for operational activities and set strategic goals Plan and monitor the day-to-day running of business to ensure smooth progress Supervise staff from different departments and provide constructive feedback Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements Manage procurement processes and coordinate material and resources allocation Oversee customer support processes and organize them to enhance customer satisfaction Review financial information and adjust operational budgets to promote profitability
    $77k-135k yearly est. 60d+ ago
  • Senior Director- Business Operations

    Lumen 3.4company rating

    Senior operations manager job in Lansing, MI

    Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The Senior Director, Business Operations is responsible for supporting the Accelerate and Growth Team (CRO Business Operations) by driving clarity, alignment and execution. This role enables better decision making, identification of key focus areas, and progress tracking of top initiatives aligned with regional, functional, and corporate objectives as outlined in the 3-Year Operating Plan. **The Main Responsibilities** + Manage the Business Operations team, including: + Risk management: maintain the enterprise risk register and lead mitigation strategies + Rhythm of business: develop and manage operating cadences across the organization + Leadership planning: design and facilitate workshops, offsites, and strategic sessions + Confidentiality: uphold discretion across sensitive initiatives and communications and surge needs + Recognition and culture: drive employee engagement and recognition programs + Executive communications: shape messaging and engagement strategies across leadership, build and manage executive communications concepts + Develop and refine the management system to ensure visibility and accountability across business objectives, including financial and operational leading indicators + Serve as a critical adviser to leadership, helping progress key objectives and solve challenges across the enterprise + Design instrumentation to assess performance against targets, refine strategic vision, and identify improvement opportunities + Operate as a member of the management team, contributing to short- and long-term planning to meet annual goals + Plan, organize, and execute externally focused business strategies using programs and processes that optimize performance + Create executive-level messaging and presentations, representing leadership priorities across the Lumen organization, including: + Storyline design and executive messaging + Workback plans and stakeholder alignment + Presentation creation for Board of Directors, earnings calls, and enterprise-wide engagements + Provide oversight and create linkages for cross-functional initiatives, ensuring alignment and momentum across the senior leadership team + Other duties as assigned **What We Look For in a Candidate** + Bachelors' degree in Business, Operations, or related field. + 15+ years of related experience 10+ years management experience, including in a commercial organization + Recognizable as a leader by possessing outstanding communication and interpersonal skills + Ability to quickly establish credibility and rapport with a broad set of executives and constituencies + Strong results orientation with demonstrated track record of success + Strong presentation and negotiation skills + Ability to work in a fast paced and independent environment + Ability to build and sustain high performing teams + Experience in liaising with multiple operational contacts at executive and senior management levels + High degree of adaptability + Strong Excel, quantitative, and technical skills + Experience working for publicly held, US owned, global corporation + Ability to support multiple locations **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors Location Based Pay Ranges: $171,447 - $228,596 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $180,020 - $240,026 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $188,592 - $251,456 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote \#LI-HE1 Requisition #: 340054 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
    $188.6k-251.5k yearly 60d+ ago
  • District Manager

    Subway-17399-0

    Senior operations manager job in Eaton Rapids, MI

    Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Service Restaurant (QSR) locations within a designated district. As a key member of our team, you will be responsible for driving sales growth, fostering a positive team culture, enhancing the guest experience, and ensuring operational excellence across all locations. Key Responsibilities: • Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company standards and policies. • Develop and implement strategies to drive sales growth and meet revenue targets. • Recruit, train, and develop high-performing teams, fostering a culture of excellence, teamwork, and continuous improvement. • Monitor and analyze key performance metrics, such as sales, customer satisfaction, and operational efficiency, to identify areas for improvement and implement corrective actions as needed. • Ensure compliance with food safety, cleanliness, and health regulations at all locations. • Foster positive relationships with employees, customers, and stakeholders, resolving any issues or concerns in a timely and professional manner. • Collaborate with other district managers and corporate leadership to share best practices, drive operational excellence, and achieve company goals. Qualifications: • Bachelor's degree in Business Administration, Hospitality Management, or related field preferred. • Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry. • Proven track record of driving sales growth, achieving targets, and delivering results in a fast-paced, dynamic environment. • Strong leadership skills with the ability to inspire, motivate, and develop teams. • Excellent communication, interpersonal, and problem-solving skills. • Ability to prioritize and manage multiple tasks effectively. • Flexibility to travel within the designated district as needed. Benefits: • Competitive salary commensurate with experience • Performance-based bonuses • Opportunities for career advancement and professional development Join Empire Hospitality Group and become a part of our team dedicated to delivering exceptional guest experiences and building a positive and inclusive work culture across our QSR locations. Apply now to take the next step in your career!
    $85k-142k yearly est. 18d ago
  • Operations Manager (Onsite)

    RTX Corporation

    Senior operations manager job in Lansing, MI

    Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance: None/Not Required Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious. Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? What You Will Do: Pratt & Whitney is seeking an experienced, results-driven Aftermarket M5 Operations Manager with a strong background in Composites Manufacturing, Operations and Engineering to join our team. This role is a key leadership position responsible for optimizing aftermarket operations, ensuring delivery excellence, and driving continuous improvement initiatives for large composite products. The successful candidate will oversee M5-level operations, including managing resources, meeting customer requirements, and collaborating with cross-functional teams to support our aerospace and defense business units. The ideal candidate will also possess a deep understanding of P&L management, project management, and expertise in SAP systems to ensure financial and operational success. Key Responsibilities: * Operational Leadership: Oversee aftermarket M5 operations, including production planning, scheduling, and execution, with a focus on composite materials and processes. * P&L Management: Manage profit and loss responsibilities for the aftermarket operations, ensuring budget adherence, forecasting, cost efficiency, and revenue growth. * Performance Management: Ensure achievement of key performance indicators (KPIs) such as on-time delivery, cost efficiency, and quality standards. * SAP Expertise: Utilize SAP for production planning, inventory management, financial tracking, and reporting to ensure operational transparency and efficiency. * Customer Support: Act as the primary point of contact for customer inquiries related to aftermarket activities and ensure alignment with contractual obligations. * Continuous Improvement: Drive lean manufacturing principles and Six Sigma methodologies to enhance operational efficiency, reduce costs, and improve product reliability. * Team Development: Lead, mentor, and develop a high-performing team, fostering a culture of accountability and innovation. * Collaboration: Partner with internal stakeholders, including engineering, supply chain, quality, and program management, to ensure seamless operations and customer satisfaction. * Compliance: Ensure adherence to RTX policies, industry regulations, and safety standards. Qualifications You Must Have: * Advanced degree and 7+ years of experience in Military, Manufacturing, Business Operations Management, Engineering, Aerospace or Aftermarket industry; OR Bachelor's degree and 10+ years of relevant industry experience; OR Associate's degree and 12+ years of relevant industry experience; OR High School diploma or Military / Technical Training and 14+ years of relevant industry experience * 4+ years of personnel management experience, ideally within a bargaining unit / union workforce environment. Qualifications We Prefer: * Degree in Science, Technology, Engineering or Mathematics (STEM) * Proven ability to lead mentoring, coaching, developing talent and motivate teams to achieve business goals. * Demonstrated experience in P&L management, with a track record of delivering financial performance. * Working knowledge of Pratt & Whitney shop practices, quality standards, processes and procedures * Understanding of Lean Manufacturing principles, and continuous improvement tools (CORE/ACE/SixSigma, QCPC and RCCA). * Ability to read and interpret technical data, blueprints, and engineering drawings. * Organizational and project management skills, PMP certification preferred. * Aftermarket Aerospace and Overhaul and Repair (MRO) industry experience * Experience in composites manufacturing processes and materials. * Experience using Microsoft Office, SAP, MRP materials management, and MS Office Suite. * Ability to work and effectively communicate with all levels of management, shop personnel and customers What is my Role Type? In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is: * Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility. Learn more & apply today! As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
    $64k-104k yearly est. Auto-Apply 11d ago
  • Port Operations Manager - Diego Garcia

    Amentum

    Senior operations manager job in Lansing, MI

    This opportunity is contingent on contract award. **Port Operations Manager** + Overseeing all port operations including loading and unloading of cargo, vessel traffic, and storage operations + Ensuring that all operations comply with safety and environmental regulations + Managing port personnel, including hiring, training, and performance evaluations **QUALIFICATIONS** + US Citizenship + Secret Security Clearance + Minimum of 72 months Harbor Operations experience. This opportunity is located on the island of Diego Garcia. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (********************************* SkbztPuAwwxfs) .
    $64k-104k yearly est. 60d+ ago
  • District Manager

    Subway-55589-0

    Senior operations manager job in Ovid, MI

    Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Service Restaurant (QSR) locations within a designated district. As a key member of our team, you will be responsible for driving sales growth, fostering a positive team culture, enhancing the guest experience, and ensuring operational excellence across all locations. Key Responsibilities: • Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company standards and policies. • Develop and implement strategies to drive sales growth and meet revenue targets. • Recruit, train, and develop high-performing teams, fostering a culture of excellence, teamwork, and continuous improvement. • Monitor and analyze key performance metrics, such as sales, customer satisfaction, and operational efficiency, to identify areas for improvement and implement corrective actions as needed. • Ensure compliance with food safety, cleanliness, and health regulations at all locations. • Foster positive relationships with employees, customers, and stakeholders, resolving any issues or concerns in a timely and professional manner. • Collaborate with other district managers and corporate leadership to share best practices, drive operational excellence, and achieve company goals. Qualifications: • Bachelor's degree in Business Administration, Hospitality Management, or related field preferred. • Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry. • Proven track record of driving sales growth, achieving targets, and delivering results in a fast-paced, dynamic environment. • Strong leadership skills with the ability to inspire, motivate, and develop teams. • Excellent communication, interpersonal, and problem-solving skills. • Ability to prioritize and manage multiple tasks effectively. • Flexibility to travel within the designated district as needed. Benefits: • Competitive salary commensurate with experience • Performance-based bonuses • Opportunities for career advancement and professional development Join Empire Hospitality Group and become a part of our team dedicated to delivering exceptional guest experiences and building a positive and inclusive work culture across our QSR locations. Apply now to take the next step in your career!
    $85k-142k yearly est. 18d ago
  • Senior Manager-Payments Consulting- US Debit

    American Express 4.8company rating

    Senior operations manager job in Lansing, MI

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** + Advance adoption of Amex debit capabilities + Manage processing partner relationships, integrations, and compliance; regularly engage with external partners on debit + Develop thorough documentation and operationally sustainable processes to ensure consistent results + Negotiate complex contracts with partners and customers + Create and expand relationships with key external debit partners + Develop technical proficiency and requisite fluency with network capabilities, including connectivity, specifications, and processes + Collaborate broadly, sharing roadmap and interoperability considerations, and thought-leadership regarding U.S. debit norms + Build strong positive relationships within Amex, including network, issuing, legal, pricing, policy, technology, and relationship management teams + Maintain deep and current knowledge about the payment services industry, debit and U.S. market trends, new and existing technologies, products, and services **Minimum Qualifications:** + Minimum 3 years' experience in the processing and acquiring of U.S. debit cards with processor, debit network, or acquirer + Sound technical aptitude, analytical, and problem-solving skills + Demonstrated ability to guide, contribute to, and execute on strategies to deliver outcomes aligned to business goals in matrixed organizations + Experience negotiating complex contracts with partners and/or customers + Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners + Track record of leading through change, challenging the status quo, and leading and producing results with or without authority + Excellent communication and interpersonal skills with the ability to articulate and illustrate complex issues in a simple, non-technical manner + Strong work ethic and organizational skills, with high level of intellectual curiosity, initiative, drive, and attention to detail + Potential travel required within U.S. (~10%) + Bachelor's degree or equivalent industry experience required. **Preferred Qualifications:** + Expansive and active network across payments industry. **Qualifications** Salary Range: $103,750.00 to $174,750.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. **Job:** Network **Primary Location:** United States **Other Locations:** US-Arizona-Phoenix, US-New York-New York **Schedule** Full-time **Req ID:** 25021234
    $103.8k-174.8k yearly 34d ago
  • District Manager

    Subway-23626-0

    Senior operations manager job in Laingsburg, MI

    Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Service Restaurant (QSR) locations within a designated district. As a key member of our team, you will be responsible for driving sales growth, fostering a positive team culture, enhancing the guest experience, and ensuring operational excellence across all locations. Key Responsibilities: • Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company standards and policies. • Develop and implement strategies to drive sales growth and meet revenue targets. • Recruit, train, and develop high-performing teams, fostering a culture of excellence, teamwork, and continuous improvement. • Monitor and analyze key performance metrics, such as sales, customer satisfaction, and operational efficiency, to identify areas for improvement and implement corrective actions as needed. • Ensure compliance with food safety, cleanliness, and health regulations at all locations. • Foster positive relationships with employees, customers, and stakeholders, resolving any issues or concerns in a timely and professional manner. • Collaborate with other district managers and corporate leadership to share best practices, drive operational excellence, and achieve company goals. Qualifications: • Bachelor's degree in Business Administration, Hospitality Management, or related field preferred. • Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry. • Proven track record of driving sales growth, achieving targets, and delivering results in a fast-paced, dynamic environment. • Strong leadership skills with the ability to inspire, motivate, and develop teams. • Excellent communication, interpersonal, and problem-solving skills. • Ability to prioritize and manage multiple tasks effectively. • Flexibility to travel within the designated district as needed. Benefits: • Competitive salary commensurate with experience • Performance-based bonuses • Opportunities for career advancement and professional development Join Empire Hospitality Group and become a part of our team dedicated to delivering exceptional guest experiences and building a positive and inclusive work culture across our QSR locations. Apply now to take the next step in your career!
    $85k-142k yearly est. 18d ago
  • District Manager

    Pita Way

    Senior operations manager job in East Lansing, MI

    We're at it again! As we continue growing, Pita Way is looking for top performers to join our team. Can you teach, coach, train, and develop in difficult hiring climates? Can you inspire and motivate the people around you to become the best they can possibly be? If you answered yes; we have an opportunity for you. Pita Way is a people business first, and we just so happen to make delicious mediterranean food. Pita Way offers a space for creativity to thrive. We believe in being different, and using our core values of empathy, dedication, integrity, enthusiasm and ambition to shape the fast casual industry. Apply today and be a part of something delicious, something fresh, something BIG. Focus of this position will include but not be limited to the following: Build and develop top performers Responsible for all KPI's within your assigned district Overseeing operations of multiple locations Manage/Assess P and L's Oversee distribution Hiring and training
    $85k-142k yearly est. 60d+ ago

Learn more about senior operations manager jobs

How much does a senior operations manager earn in Lansing, MI?

The average senior operations manager in Lansing, MI earns between $83,000 and $161,000 annually. This compares to the national average senior operations manager range of $91,000 to $175,000.

Average senior operations manager salary in Lansing, MI

$116,000

What are the biggest employers of Senior Operations Managers in Lansing, MI?

The biggest employers of Senior Operations Managers in Lansing, MI are:
  1. Acxiom
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