Technical support engineer jobs in Baton Rouge, LA - 160 jobs

Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Position Overview The Technical Consultant ensures successful design and implementation of overall technical solutions to meet both company and client goals and objectives. The primary focus is to consult and drive design and implementation decisions related to Industrial Control System (ICS) solutions during the sales, design and execution phases of the project. The Technical Consultant leads and consults with teams internally and clients externally to ensure quality design, development, installation and fulfillment of solutions offered. Primary Job Functions Provides functional and technical leadership and support for design, development, and implementation of solutions. Leads and participates in design, development and implementation of solutions related to industrial control system projects with multiple team members. Participates in projects and client pursuits as a Subject Matter Expert (SME) in Automation system solutions. Designs and implements complex integration solutions, adopting various innovative technologies. Creates comprehensive solution documentation, including functional specifications, technical specifications, and diagrams. Supports pre-sales workshops, demos, proofs of concepts, evaluations, and benchmarks. Identifies and resolves technical challenges in the sales cycle utilizing available resources. Delivers tailored technical and functional presentations as well as demonstrations to client audiences. Conduct engaging demonstrations to showcase how our solutions meet specific client requirements. Tests, troubleshoots and provides solutions to technical problems and assists others with technical needs. Leads project teams for design, installation, commissioning, project closure and inspections/reporting. Contributes to estimation, planning and delivery as a technical leader. Provides project level consultancy and client service. Participates and leads the following project tasks: Project Kickoff System Design / Procurement Programming / Configuration FAT SAT / Commissioning Close-out Documentation Secondary Job Functions Provides internal technical consultancy as needed. Ability to fulfill the role of an Automation Engineer. Participate in Automation solution projects as needed. Maintains awareness of future opportunities at client facilities and informs management. Key Competencies Leadership Builds rapport, mentors, and manages effective teams and work groups. Demonstrates and fosters maturity in judgment, ethics, and integrity. Strong decision-making skills, situational awareness, and ability to perform under pressure. Understands others and demonstrates cognitive and behavioral flexibility (Emotional Intelligence). Functional Business/Financial acumen. Demonstrates effective organizational, time management and planning skills. High level of conflict resolution skills and the willingness to make difficult decisions specific to technology or resource needs. Possesses an appreciation of business demands (schedule, scope, budget, and client requirements). Ability to analyze and evaluate work processes, workflow, and budgets to maintain successful project delivery. Foundational Demonstrates flexibility/adaptability in changing and challenging situations. Demonstrates a passion for the business and its success. Clear and concise verbal and written communication. Demonstrates a focus on c service and attention to detail. Demonstrates a commitment to continuous personal, peer and process improvement. Fosters positive energy, creativity, and teamwork across all departments/locations with the goal of furthering the company values and to support the company mission. Requirements Bachelor's degree in a technical field (Computer Engineering, Electrical Engineering, or other Engineering/Technical degree), and 10 years of related experience, or a minimum of 15 years of related experience. Proven experience as a Technical Consultant or similar role providing industrial control system solutions. Proven ability to engage in consultative selling, understanding clients' needs deeply, and proposing solutions that align with their strategic goals. Understanding of industry standards (ISA, NIST), specifically related to Industrial Control Systems. ISA Certified Automation Professional (CAP ) certification preferred. Proficient at reading and interpreting technical documentation (Control System architecture, schematics, manuals, etc.). Deep understanding of the industries in which clients operate including knowledge of industry-specific trends, regulations, and challenges crucial to providing relevant and effective solutions. Advanced knowledge of control systems and related technology solutions utilized by critical infrastructure sectors is preferred. Strong analytical and problem-solving skills to address complex client challenges. Ability to think critically and propose innovative solutions that go beyond immediate requirements. Broad understanding of all components involved in Operational Technology systems from end device to control room to enterprise level. Excellent communication and presentation skills. Ability to travel offshore when necessary. Reliable personal transportation with valid liability insurance. Fluent in verbal and written English. Available for after-hour, weekend, and holiday support. Available for overnight and extended travel. Ability to bend, stoop, crawl, walk and push, pull or lift 50+lbs for an extended period.

Job Purpose Responsible for providing Tier 1, Level 3 I.T. support services in our managed services division. You will be solving IT issues that are not able to be solved by our user support operations center utilizing Tier 2 and 3 resources as well and working directly with our client's IT staff and POC. Main Responsibilities Identify, isolate and troubleshoot level 3 I.T. related problems. Respond to alert incident tickets and work with system administrators to solve any issues. Assist Tier 1 Levels 1,2 support teams with user tickets and answer phones for Tier 2 support directly with client IT teams. Log and track customer requests using a problem-tracking tool. As appropriate, escalate problems to 2 nd and 3 rd level support teams and outside support vendors. Follow up on requests according to Service Level Agreements. Monitor the Service Desk ticketing system and ensure requests are logged correctly and within agreed timeframes Experience with Remote Support and Monitoring tools such as Connectwise Automate (Labtech), Solarwinds, and Microsoft SCCM/Intune. To analyze and where appropriate reproduce problems that have been reported to the Service Desk, documenting steps required to reproduce Foster excellent relationships and communications with Customers, Teams, and Vendors. Can heavily research problems and express a solution consistently and correctly in writing and do so with good grammar, spelling, and overall good written communication skills. Can handle more than one assignment at once Provide intermediate level support for the Microsoft suite of products (Word, Excel, Access, Project, Publisher, Power Point, Windows 10 or higher, Internet Explorer, Visio) and Desktop applications (Microsoft Outlook, Trend Micro Antivirus, VNC, Active Directory) Provide first level support on the following hardware: Servers, Laptops, Desktops, Notepads, Mobile Phones Provide first level Windows 10 or higher and MAC operating system administration functions Administer User Ids create new users and delete users. This includes following established standards and procedures Administer User Profiles includes assigning group access , file share access, and remote access. Administer User Passwords including assigning new passwords and resetting passwords according to security standards Administer Print Queues when users experience problems with printing Monitor server and application availability and proactively alert other service providers to critical conditions requiring immediate resolution Provide second level MS Exchange, Office 365 and Google G-suite Administration functions: add new users based upon established standards, and establish and reset user passwords as needed. Provide first level Firewall and virus management support Transition to a Primary on-call after hour support role on an on-going rotation basis Provide onsite support to clients as needed. Decision Making To keep under regular review all off our technical processes and report any recommended changes. You are responsible for escalating calls to 2 nd and 3 rd tier support teams. Working Relationship & Contacts You will be in direct contact with customer liaison and the users of the customer's network. You will be in contact with MSP team members for the customer, including the lead consultant (vCIO) for the customer. Communicate with Operations Manager and the Service Desk manager . Personal Requirements: Minimum 2 years of college or equivalent work experience preferred MCP preferred but not required Professional presentation and phone manner A basic understanding of how a network environment operates and how applications function within the environment Understanding of basic Windows and MAC desktop administration Basic understanding of WAN, LAN and TCP/IP. Knowledge of Cisco or Fortinet routers preferred, although not required Must be consistently punctual, dependable and reliable Presents ideas and initiatives both formally and informally Persuades and influences for results Accepts ownership of the problem until it is resolved Generates new ideas leading to opportunities or cost-savings Shows awareness of global trends and new developments in information technology and networks, including standards, protocols and architectures Some telecommunications experience, in particular IP telephony Self-starter, able to work independently. Strong organizational skills with attention to detail and the ability to prioritize Strong interpersonal and collaboration skills, resourceful and proactive team member Flexible to work a rotational schedule (including some Holiday's & weekends) and take on other duties as assigned.

Job DescriptionSalary: $20 The Opportunity Bellwether Technology is an established IT Managed Service Provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years. We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has earned Bellwether recognition as a Top Workplace by The Times-Picayune for seven consecutive years. We are especially proud of this recognition as its based on feedback from our own team. We are seeking a proactive, customer-focused Technical Support Specialist to join our team. This role combines onsite client support with field deployments, giving you the opportunity to directly impact client operations and satisfaction. The Ideal Candidate The ideal candidate is a skilled troubleshooter with strong interpersonal skills who enjoys solving problems and collaborating in a fast-paced environment. They bring at least one year of IT help desk or technical support experience (internships or volunteer experience accepted), a customer-first attitude, and the ability to communicate technical concepts clearly to non-technical users. Certifications such as CompTIA A+, Network+, or Security+ are preferred. This person will be available to be deployed client sites frequently, so the ability to travel to and from client sites is a must. Your Daily Impact Provide technical support for incidents and requests involving hardware, software, and network issues. Troubleshoot and resolve desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, and general printer repairs. Manage deployments for enterprise-level workstations and tablets. Create and track service tickets, escalating as needed to teammates, vendors, or 3rd-party support providers. Collaborate with users to clarify issues, set expectations, and deliver exceptional service. Report client or quality concerns to management for continuous improvement. Perform Active Directory user management and collaborate with teammates to meet service delivery goals. Take on additional responsibilities as assigned. Measuring Your Success Consistently resolve incidents within agreed-upon service levels. Maintain accurate and timely updates in the ticketing system. Provide excellent customer service that earns positive client feedback. Contribute to team collaboration and uphold Bellwethers service delivery standards. Beneficial Knowledge Familiarity with current versions of Windows Server. Understanding of networking technologies such as routers, switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols. Requirements Minimum 1 year in a technical support or IT help desk role (internship/volunteer work accepted). Working knowledge of Microsoft Windows desktop OS and Microsoft Office Suite. Strong written and verbal communication skills. Valid drivers license, reliable transportation, and willingness to travel to client sites within the region. Ability to lift and transport IT equipment (up to 50 lbs.) and work in varied physical settings. Team-oriented mindset and ability to prioritize tasks effectively. Completion of some college coursework in IT, computer science, or a related field (degree preferred). Compensation & Benefits: Competitive salary and performance-based bonuses Medical, dental, and vision insurance 401(k) plan with company match Paid vacation, sick leave, and holidays Certification and mileage reimbursement Professional development opportunities and company-sponsored events Friendly, business-casual work environment Additional Information: This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position. Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job DescriptionDescriptionWaggoner Engineering, Inc., a part of the larger Trilon family of companies, is hiring a Field Support Engineer for our Baton Rouge, LA office. The Field Support Engineer plays a key role in delivering that vision by ensuring employees across our offices have a seamless, productive, and empowering technology experience. Field Support Engineers are the hands-on face of IT within Trilon offices. This role is more than troubleshooting or escalation resolution; it is about helping people do their best work through technology. From onboarding new employees to supporting office moves, hardware lifecycle events, and partner integrations, Field Support Engineers are trusted advisors who keep Trilon connected, confident, and future ready. You will work closely with enterprise IT teams, helpdesk operations, and local leadership to deliver a world-class digital workplace that blends reliability, innovation, and excellent service. Your Primary Responsibilities will include Onsite IT Support and Service Delivery Serve as the local, hands-on IT presence in Trilon offices, ensuring employees receive timely and effective support; this includes remote support to Tier 2/3 offices Partner with the helpdesk team to resolve escalated issues and proactively address local IT needs Support office relocations, acquisitions, and new office setups, ensuring infrastructure, endpoints, and collaboration tools are deployed correctly Provide onsite flex support during partner integrations and major IT or business project transitions Employee Enablement and Experience Deliver seamless technology experiences for onboarding and offboarding, including account provisioning, hardware setup, and access configuration Conduct in-person or virtual training sessions on Trilon's core technologies to improve adoption and enhance digital maturity Act as a trusted point of contact between employees and IT leadership, capturing feedback and identifying opportunities for improvement Champion a culture of productivity, digital enablement, and excellent customer service within the local office Hardware, Systems, and Infrastructure Management Manage the full hardware lifecycle, including procurement, installation, maintenance, and refresh of laptops, peripherals, and mobile devices Install, configure, and troubleshoot edge infrastructure such as networking, servers, and local systems in partnership with L3 engineering teams Ensure meeting rooms, collaboration spaces, and local IT systems remain operational, reliable, and up to standard Documentation and Standardization Maintain IT knowledge base documentation and contribute to consistent service delivery playbooks Document unique applications, workflows, and processes within regional offices and recommend standardized enterprise solutions when appropriate Share lessons learned and best practices with peers and IT leadership to promote service consistency across Trilon offices What you'll need 3 to 5 years of experience in IT support, field services, or workplace technology roles Strong knowledge of Microsoft 365, Windows, mac OS, Active Directory, and endpoint management tools Familiarity with collaboration platforms, meeting room technologies, and workplace networking Experience supporting onboarding, hardware provisioning, and office IT setup Willingness to work on the weekend and off hours as needed Ability to install and troubleshoot edge infrastructure with guidance from L3 engineering teams Strong communication and customer service skills with the ability to train and enable employees effectively Excellent troubleshooting and problem-solving abilities with a proactive, customer-first mindset Bachelor's degree in Information Systems or a related field preferred Relevant certifications such as CompTIA A+, Microsoft, or ITIL Foundation are a plus Will require periodic travel between regional offices to deliver onsite services under Trilon's IT support model Must be in a designated region and based in a Tier 1 or Tier 2 Trilon office to provide hands-on leadership and engagement Why Join Our Team We know work isn't only about what you do, it's also about who you work for and with! Waggoner Engineering provides a fun, family-friendly, and multicultural work environment that supports a work life balance, including: WEI Incentive Program Healthy Workplace Program Employee Referral Bonus Competitive Health Benefits Career Development and Training Flexible/Hybrid Schedule Community Service Opportunities Worldwide Travel Assistance Waggoner Engineering, Inc. is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

The Systems & Network Administrator is responsible for providing the highest tier of onsite and remote support to our clients. This relates to all technology, to include workstations, servers, printers, networks, and vendor specific hardware and software. This position requires the candidate to identify user problems promptly, develop solutions and always maintain our high level of customer satisfaction. A typical week: Based out of our Baton Rouge office, this position will include onsite service at our client's offices in the area with occasional onsite service in the New Orleans area. Benefits include: Excellent healthcare benefits, PTO, bonus program, training opportunities & more. Pay range: $58,000 - $82,000, depending on experience. Primary Responsibilities Highest tier of support relating to technical issues involving Microsoft's core business applications and for cloud-based applications and technologies such as Microsoft 365. Highest tier of support for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, as well as virtual environments built on Citrix, Microsoft, and VMware. Technical services and support at the network level: WAN, LAN and WLAN connectivity, routers, firewalls, and security. Remote access solution implementation and support: VPN, Remote Desktop, and Citrix System documentation and consulting services to include system reviews and recommendations. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages. Service escalations from Level 1 and Level 2 technicians. Additional Responsibilities Improve customer service, perception, and satisfaction. Ability to work in a team and communicate effectively. Escalate service or project issues that cannot be completed within agreed service levels. Business awareness: Develop, document, and update specific knowledge about the customer and how IT relates to their business strategy and goals. Develop in-depth knowledge of the service catalog and how it relates to customer's needs. Document internal processes and procedures related to duties and responsibilities. Responsible for documenting time and expenses as they occur. Remain up to date with current and future technologies emerging in the industry. Qualifications All team members at this level are expected to achieve a certification from our preferred firewall brand (Watchguard) within the first 6 months of employment. Examples of additional certifications that may be required include Microsoft, Citrix, Cisco, VMware, CompTIA Ability to pass test demonstrating strong written and verbal communications skills. 5 - 10 years IT support experience with proven experience working on networking, servers and applications in an enterprise environment. Ability to pass vocabulary and operational proficiency tests on current PC hardware, software, and networking. Ability to work as scheduled sitting, standing, stooping, lift and carry 35 lbs., use a keyboard, and speak on the phone. Ability to travel to client site using your private vehicle. Preferred Skills Interpersonal skills: Such as telephony skills, communication skills, active listening and customer-care Diagnosis skills of technical issues Ability to multi-task and adapt to changes quickly. Service awareness of all organization's key IT services for which support is being provided. Understanding of support tools, techniques, and how technology is used to provide IT services. Ability to analyze practical business impact of IT and related systems. Self-motivated with the ability to work in a fast-moving environment. 2 years of coursework in computer related discipline. 2 years of experience with a managed services provider or IT consulting company. Current/Active certification related to networking or servers. Experience with Mac or Linux based systems. Experience with network cable installation and termination.

Waggoner Engineering, Inc., a part of the larger Trilon family of companies, is hiring a Field Support Engineer for our Baton Rouge, LA office. The Field Support Engineer plays a key role in delivering that vision by ensuring employees across our offices have a seamless, productive, and empowering technology experience. Field Support Engineers are the hands-on face of IT within Trilon offices. This role is more than troubleshooting or escalation resolution; it is about helping people do their best work through technology. From onboarding new employees to supporting office moves, hardware lifecycle events, and partner integrations, Field Support Engineers are trusted advisors who keep Trilon connected, confident, and future ready. You will work closely with enterprise IT teams, helpdesk operations, and local leadership to deliver a world-class digital workplace that blends reliability, innovation, and excellent service. Your Primary Responsibilities will include * Onsite IT Support and Service Delivery * Serve as the local, hands-on IT presence in Trilon offices, ensuring employees receive timely and effective support; this includes remote support to Tier 2/3 offices * Partner with the helpdesk team to resolve escalated issues and proactively address local IT needs * Support office relocations, acquisitions, and new office setups, ensuring infrastructure, endpoints, and collaboration tools are deployed correctly * Provide onsite flex support during partner integrations and major IT or business project transitions * Employee Enablement and Experience * Deliver seamless technology experiences for onboarding and offboarding, including account provisioning, hardware setup, and access configuration * Conduct in-person or virtual training sessions on Trilon's core technologies to improve adoption and enhance digital maturity * Act as a trusted point of contact between employees and IT leadership, capturing feedback and identifying opportunities for improvement * Champion a culture of productivity, digital enablement, and excellent customer service within the local office * Hardware, Systems, and Infrastructure Management * Manage the full hardware lifecycle, including procurement, installation, maintenance, and refresh of laptops, peripherals, and mobile devices * Install, configure, and troubleshoot edge infrastructure such as networking, servers, and local systems in partnership with L3 engineering teams * Ensure meeting rooms, collaboration spaces, and local IT systems remain operational, reliable, and up to standard * Documentation and Standardization * Maintain IT knowledge base documentation and contribute to consistent service delivery playbooks * Document unique applications, workflows, and processes within regional offices and recommend standardized enterprise solutions when appropriate * Share lessons learned and best practices with peers and IT leadership to promote service consistency across Trilon offices What you'll need * 3 to 5 years of experience in IT support, field services, or workplace technology roles * Strong knowledge of Microsoft 365, Windows, mac OS, Active Directory, and endpoint management tools * Familiarity with collaboration platforms, meeting room technologies, and workplace networking * Experience supporting onboarding, hardware provisioning, and office IT setup * Willingness to work on the weekend and off hours as needed * Ability to install and troubleshoot edge infrastructure with guidance from L3 engineering teams * Strong communication and customer service skills with the ability to train and enable employees effectively * Excellent troubleshooting and problem-solving abilities with a proactive, customer-first mindset * Bachelor's degree in Information Systems or a related field preferred * Relevant certifications such as CompTIA A+, Microsoft, or ITIL Foundation are a plus * Will require periodic travel between regional offices to deliver onsite services under Trilon's IT support model * Must be in a designated region and based in a Tier 1 or Tier 2 Trilon office to provide hands-on leadership and engagement Why Join Our Team We know work isn't only about what you do, it's also about who you work for and with! Waggoner Engineering provides a fun, family-friendly, and multicultural work environment that supports a work life balance, including: * WEI Incentive Program * Healthy Workplace Program * Employee Referral Bonus * Competitive Health Benefits * Career Development and Training * Flexible/Hybrid Schedule * Community Service Opportunities * Worldwide Travel Assistance Waggoner Engineering, Inc. is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

**What Software & Information Platforms contributes to Cardinal Health** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities. This position will support designing, building, and operationalizing large-scale enterprise Business Intelligence platforms and applications using at least two or more technologies like SAP Business Objects, Tableau and Alteryx in both Windows and Linux OS. **What is expected of you and others at this level** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Responsibilities:** + Design, implement, and support BI platform administration including infrastructure builds, upgrades, performance testing, and ensuring high availability across cloud and on‑premises environments. + Administer and maintain BI platforms (e.g., SAP BusinessObjects, Tableau, Alteryx, Looker, SAS), with demonstrated expertise in at least two technologies. + Provide infrastructure and platform sizing for projects, including hardware, software, and cloud resource planning. + Manage multi‑tier BI environments: configure servers, groups, projects, workbooks, data sources, and secure connections. + Monitor, tune, and optimize performance using both native BI tools and cloud monitoring solutions to ensure scalability and reliability. + Ensure compliance and security standards are met or exceeded, supporting internal controls and external audits. + Collaborate with cross‑functional teams and external partners to deliver solutions, track project progress, and communicate risks and impacts to leadership. + Drive innovation and best practices by conducting proof‑of‑concepts, developing automation frameworks, and standardizing naming conventions, scripts, and coding practices. **Qualifications:** + Bachelor's degree preferred or equivalent work experience preferred + 4-8 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + 3+ years of architecture and engineering experience in Data Analytics/Reporting and Data Visualization tools preferred. + 2+ years of hands-on GCP experience in products like Compute Engine, IAM and APIs + Hands-on experience in architecting and designing Business Intelligence platforms in GCP/AWS cloud + Hands-on experience with Business Intelligence technologies like SAP Business Objects and Tableau + Advanced experience in writing complex SQL queries, stored procedures, etc + Experience in connecting analytic applications to GCP data stores such as BigQuery. + Programming languages Python, Java, and frameworks- Spring Boot, Spring MVC, REST API development expertise is a plus + Preferred to have prior experience in Collibra and Atscale. + Experience with CI/CD pipelines such as Concourse, Jenkins is a plus + Google Cloud Platform or any BI tool administration certification is a plus **Anticipated salary range:** $94,900 - $135,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. Saronic is seeking a talented and organized IT Technician. This role is responsible for advanced technical support across various IT systems and networks. The ideal candidate will have a strong technical foundation, exceptional troubleshooting abilities, and the ability to work independently and as part of a team. You will be responsible for resolving technical issues, performing system maintenance, and ensuring the overall health of Saronic's IT infrastructure. Key Responsibilities Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions. Assist with network configurations, including routers, switches, firewalls, and VPNs. Perform routine system maintenance, including software updates, security patches, and backups. Administer and troubleshoot Active Directory, Office 365, and cloud-based services. Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service. Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented. Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions. Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades. Ensure adherence to security best practices, including data protection and access control. Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging. Qualifications Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 3+ years of experience in a technical support or similar IT role. Proficiency in troubleshooting hardware, software, and networking issues. Experience with Windows and mac OS operating systems, Active Directory, Office 365, and cloud services. Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.). Familiarity with ticketing systems and helpdesk management tools. Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users. Problem-solving mindset with attention to detail and a strong ability to prioritize tasks. IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. Preferred Qualifications: Familiarity with Department of Defense (DoD) or military industry projects. Knowledge of autonomous systems or maritime technology. Physical Demands Prolonged periods of sitting at a desk and working on a computer. Occasional standing and walking within the office. Manual dexterity to operate a computer keyboard, mouse, and other office equipment. Visual acuity to read screens, documents, and reports. Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies. Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages). This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) . Benefits:Medical Insurance: Comprehensive health insurance plans covering a range of services Saronic pays 100% of the premium for employees and 80% for dependents Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents Time Off: Generous PTO and HolidaysParental Leave: Paid maternity and paternity leave to support new parents Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses Retirement Plan: 401(k) plan Stock Options: Equity options to give employees a stake in the company's success Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) . Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Job DescriptionBenefits: 401(k) matching Dental insurance Health insurance Opportunity for advancement Paid time off Training & development TechPossible is seeking an experienced, hands-on Helpdesk Consultant to join our growing team. This role supports a wide range of clients and environments, performing both remote and onsite work. The ideal candidate has strong experience in desktop support, Office 365, IT infrastructure, low-voltage wiring, server support, and security camera systems. Essential Job Responsibilities: (Including but not limited to) Provide desktop and end-user support for Windows and mac OS environments Perform network diagnostics and resolve connectivity issues Document configurations, changes, workflows, and processes Install, configure, and maintain network infrastructure (switches, firewalls, access points, etc.) Deploy, troubleshoot, and support Windows and Linux servers Handle low-voltage wiring, including network cabling and terminations Install and configure IP-based camera systems and NVRs Assist with project deployments and onsite service calls Required Qualifications: 5+ years of hands-on experience in a similar IT role Strong desktop support skills (Windows 10/11, Office 365, printers, peripherals) Solid understanding of networking (VLANs, routing, switching, VPNs) Experience with server hardware, Active Directory, and virtualization (VMware/Hyper-V) Proficiency in network cabling and terminations (Cat5e/6/6A) Experience with IP security camera systems Ability to lift equipment and work in attic/closet environments as needed Strong problem-solving skills and attention to detail Valid drivers license and reliable transportation Preferred Skills: (Not Required) Firewall configuration experience (Fortinet, SonicWall, Cisco, etc.) Familiarity with backup systems, cloud services, and RMM tools Certifications such as CompTIA Network+, Security+, or similar Previous MSP experience Benefits: Health Insurance TechPossible will pay 50% of the employees premium 401k Contribution TechPossible will match employee contribution up to 3% Optional benefits: Dental, Vision, Accident, Critical Illness, Short Term Disability, and Life Insurance. Paid Time Off Paid Holidays Access to Employee Assistance Program Company provided health club membership Travel reimbursement Opportunities for professional development and certification support Supportive, team-oriented work environment

Essential Duties & Responsibilities: * Assumes responsibility for your communication efforts, both internal to John H. Carter Co., Inc. and external, to ensure that all parties/stakeholders have a clear understanding as to accuracy and timeliness requirements * Schedule and complete installations, patches and upgrades * Perform on-the-spot client/server maintenance and troubleshooting * Application support and troubleshooting of MS Windows platforms * Provide user support in the installation, setup and maintenance of MS Office Application Suite and its components * Able and willing to be part of a call-out schedule to provide troubleshooting and resolution activities both remotely and at location (when required) * Ability to work independently in a fast-paced environment * Follow John H. Carter Co., Inc. policies, procedures and methodologies. * Work collaboratively with development staff and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communications between John H. Carter Co., Inc. and its stakeholders are precise. * Basic TCP/IP network troubleshooting, system installation /integration /implementation of new hardware and software components, run programs per standard operating procedures, print reports, and other tasks as directed by the IT Manager. Please note that this role is not eligible for Visa sponsorship/assistance at this time. PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means. If you wish to become an approved agency to assist us in our employment efforts, please submit your request to ***********************

Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

Job DescriptionSalary: Bellwether is an established IT managed service provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years.We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has led to Bellwether being consistently named a Top Workplace" by The Times-Picayune for seven years straight. We are especially proud of this recognition as its based on feedback from our own team. We are seeking a proactive and customer-focused Technical Support agent to join our team. This role involves a mix of onsite client support and field deployments. The ideal candidate is a skilled troubleshooter with strong interpersonal skills who enjoys solving problems and working collaboratively in a fast-paced environment. Essential Duties and Responsibilities: Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications. Solve issues such as desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, general printer repairs, and more. Manage deployment for enterprise-level workstations and tablets. Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and/or 3rd party technical support providers. Work with users to clarify information and set proper expectations. Report client or quality concerns to management. Active Directory user management. Collaborate with team members to support client needs and service delivery goals. Other responsibilities as assigned. Requirements: Minimum 1 year of experience in a technical support or IT help desk role (internship or volunteer experience accepted). Working knowledge of Microsoft Windows desktop operating systems and Microsoft Office suite. At least one active certification is preferred (e.g., CompTIA A+, Network+, Security+) Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users over the phone and in writing. Ability to lift and transport computers and IT equipment as needed Valid drivers license, reliable transportation, and willingness to travel to client sites within the region. Ability to prioritize tasks and manage time effectively. Team-oriented mindset and customer-first attitude. Completion of some college coursework in IT, computer science, or a related field (degree preferred). Beneficial Knowledge: Experience with current versions of Windows Server. Knowledge of networking technologies, such as routers and switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols, is a plus. Compensation & Benefits: Competitive salary and performance-based bonuses Medical, dental, and vision insurance 401(k) plan with company match Paid vacation, sick leave, and holidays Certification and mileage reimbursement Professional development opportunities and company-sponsored events Friendly, business-casual work environment Additional Information: This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position. Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Waggoner Engineering, Inc., a part of the larger Trilon family of companies, is hiring a Field Support Engineer for our Baton Rouge, LA office. The Field Support Engineer plays a key role in delivering that vision by ensuring employees across our offices have a seamless, productive, and empowering technology experience. Field Support Engineers are the hands-on face of IT within Trilon offices. This role is more than troubleshooting or escalation resolution; it is about helping people do their best work through technology. From onboarding new employees to supporting office moves, hardware lifecycle events, and partner integrations, Field Support Engineers are trusted advisors who keep Trilon connected, confident, and future ready. You will work closely with enterprise IT teams, helpdesk operations, and local leadership to deliver a world-class digital workplace that blends reliability, innovation, and excellent service. Your Primary Responsibilities will include * Onsite IT Support and Service Delivery * Serve as the local, hands-on IT presence in Trilon offices, ensuring employees receive timely and effective support; this includes remote support to Tier 2/3 offices * Partner with the helpdesk team to resolve escalated issues and proactively address local IT needs * Support office relocations, acquisitions, and new office setups, ensuring infrastructure, endpoints, and collaboration tools are deployed correctly * Provide onsite flex support during partner integrations and major IT or business project transitions * Employee Enablement and Experience * Deliver seamless technology experiences for onboarding and offboarding, including account provisioning, hardware setup, and access configuration * Conduct in-person or virtual training sessions on Trilon's core technologies to improve adoption and enhance digital maturity * Act as a trusted point of contact between employees and IT leadership, capturing feedback and identifying opportunities for improvement * Champion a culture of productivity, digital enablement, and excellent customer service within the local office * Hardware, Systems, and Infrastructure Management * Manage the full hardware lifecycle, including procurement, installation, maintenance, and refresh of laptops, peripherals, and mobile devices * Install, configure, and troubleshoot edge infrastructure such as networking, servers, and local systems in partnership with L3 engineering teams * Ensure meeting rooms, collaboration spaces, and local IT systems remain operational, reliable, and up to standard * Documentation and Standardization * Maintain IT knowledge base documentation and contribute to consistent service delivery playbooks * Document unique applications, workflows, and processes within regional offices and recommend standardized enterprise solutions when appropriate * Share lessons learned and best practices with peers and IT leadership to promote service consistency across Trilon offices What you'll need * 3 to 5 years of experience in IT support, field services, or workplace technology roles * Strong knowledge of Microsoft 365, Windows, mac OS, Active Directory, and endpoint management tools * Familiarity with collaboration platforms, meeting room technologies, and workplace networking * Experience supporting onboarding, hardware provisioning, and office IT setup * Willingness to work on the weekend and off hours as needed * Ability to install and troubleshoot edge infrastructure with guidance from L3 engineering teams * Strong communication and customer service skills with the ability to train and enable employees effectively * Excellent troubleshooting and problem-solving abilities with a proactive, customer-first mindset * Bachelor's degree in Information Systems or a related field preferred * Relevant certifications such as CompTIA A+, Microsoft, or ITIL Foundation are a plus * Will require periodic travel between regional offices to deliver onsite services under Trilon's IT support model * Must be in a designated region and based in a Tier 1 or Tier 2 Trilon office to provide hands-on leadership and engagement Why Join Our Team We know work isn't only about what you do, it's also about who you work for and with! Waggoner Engineering provides a fun, family-friendly, and multicultural work environment that supports a work life balance, including: * WEI Incentive Program * Healthy Workplace Program * Employee Referral Bonus * Competitive Health Benefits * Career Development and Training * Flexible/Hybrid Schedule * Community Service Opportunities * Worldwide Travel Assistance Waggoner Engineering, Inc. is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job DescriptionSaronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. Saronic is seeking a talented and organized IT Technician. This role is responsible for advanced technical support across various IT systems and networks. The ideal candidate will have a strong technical foundation, exceptional troubleshooting abilities, and the ability to work independently and as part of a team. You will be responsible for resolving technical issues, performing system maintenance, and ensuring the overall health of Saronic's IT infrastructure. Key Responsibilities Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions. Assist with network configurations, including routers, switches, firewalls, and VPNs. Perform routine system maintenance, including software updates, security patches, and backups. Administer and troubleshoot Active Directory, Office 365, and cloud-based services. Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service. Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented. Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions. Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades. Ensure adherence to security best practices, including data protection and access control. Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging. Qualifications Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 3+ years of experience in a technical support or similar IT role. Proficiency in troubleshooting hardware, software, and networking issues. Experience with Windows and mac OS operating systems, Active Directory, Office 365, and cloud services. Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.). Familiarity with ticketing systems and helpdesk management tools. Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users. Problem-solving mindset with attention to detail and a strong ability to prioritize tasks. IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. Preferred Qualifications: Familiarity with Department of Defense (DoD) or military industry projects. Knowledge of autonomous systems or maritime technology. Physical Demands Prolonged periods of sitting at a desk and working on a computer. Occasional standing and walking within the office. Manual dexterity to operate a computer keyboard, mouse, and other office equipment. Visual acuity to read screens, documents, and reports. Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies. Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages). This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) . Benefits:Medical Insurance: Comprehensive health insurance plans covering a range of services Saronic pays 100% of the premium for employees and 80% for dependents Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents Time Off: Generous PTO and HolidaysParental Leave: Paid maternity and paternity leave to support new parents Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses Retirement Plan: 401(k) plan Stock Options: Equity options to give employees a stake in the company's success Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) . Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military