Technical support engineer jobs in Davenport, IA - 121 jobs

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job DescriptionSalary: Tri-City Group is currentlyseeking a Technology Service Specialist for an immediate opening, in Davenport, IA. The Technology Service Specialist will be responsible for providing on-site or remote service and support with Audio/Visual, Security, Data Cabling and Phone Systems. Responsibilities include but are not limited to: Installation of a variety of security systems, audio-visual systems and phone systems for Tri-City clients. Work to include installation low-voltage cable runs, cameras, access control hardware, projectors, speakers, intercoms, video conferencing, management servers, and phone systems. Performing preventative maintenance and repair as per a client maintenance agreement and/or warranty. Assisting in troubleshooting, diagnosing, and repairing systems and/or equipment. Performing basic programming and system commissioning as assigned. Performing software and firmware updates, creating data back-up files. Provide basic end user training as required. Document all service-related activities in company database keeping up to date service history. Ensure timely completion of assigned service orders. Performing additional assignments per managements direction Position may require technician to participate in an on-call rotation schedule. Educational/Experience Requirements: High school diploma or equivalency Minimum of 3 years experience in installation and service specific to audio-visual system, security systems, network cabling, and phone systems. Experience with multiple of these systems a plus. Required to adhere to Tri-City and OSHA safety standards. Required to possess a valid drivers license and be insurable with Tri-City insurance provider. Receive professional and technical knowledge by attending manufacturer training and seminars when made available by Tri-City. Proficient knowledge of copper/fiber network cabling and associated installation to BICSI standards a must. Must have the ability to terminate RJ45 jacks, a variety audio connectors and other devices. Must have previous experience with setting IPs for devices and basic network/system programming. The ability to read and follow electrical schematics, blueprints, and manuals is a must. Candidates must possess strong attention to detail, focus on accuracy, solid communication skills, positive initiative and judgement, the ability to problem solve and meet deadlines and the ability to multitask with tact and consideration. Physical Requirements: Required to safely lift and/or move up to 60 pounds. Required to stand; climb or balance; stoop, kneel, crouch or crawl; reach with hands and arms. Will frequently be required to walk, sit and use hands to pull cables and wires, use power tools, work in various positions and climb ladders and/or scaffolding. Positions requires the necessary vision to work with small, color-coded wiring. The noise level in the work environment is moderate to loud on occasion and employee may be exposed to outside weather elements. Travel may be necessary on occasion. All job offers are contingent upon the successful completion of a drug screen and reference check. Tri-City Group is an equal opportunity employer.

As an Information Systems Help Desk Associate, you are the end user support for all Von Maur and Dry Goods systems. In this dynamic environment, you play an important role in being the primary point of contact for problems and requests companywide. WHAT YOU'LL DO: Solve timely issues related to PCs, operating systems, software, POS terminals, telephones, pagers, printers, thin clients, and CRTs Utilize the help desk software to diligently track all requests Place service calls with appropriate vendors Maintain phone system and voicemail configurations for the company Creates and runs special request queries Be available to work day, evening, and weekend shifts, on-site in Davenport, IA WHAT YOU CAN EXPECT: We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family. Competitive wages Generous merchandise discount Comprehensive benefits 401(k) retirement plan Promote from within philosophy - creates endless career opportunities! ABOUT US: Von Maur's reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We're committed to being a great place to work, where you can take pride in your work and grow professionally.

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description • Assist and provide technical direction to a global team • Be responsible for project and support task tracking, process execution and metrics for supported technologies • Provide guidance and recommendations regarding technical processes and procedures • Identify learning opportunities for global team members through projects and technical tasks • Participate in a 24 hour, 7 day per week, on-call support rotation • Respond to support requests received via shared mailbox as needed • Apply system changes and infrastructure upgrades as needed • Manage elements of the current infrastructure to ensure high availability and optimal performance in an integrated environment • Maintain a strong collaborative relationship with business partners in support of business strategies • Automate tasks through scripting Participate in and/or manage small to medium sized projects desired Qualifications Experience in one or more of the following areas: • Experience configuring Lync Enterprise Server and Lync architecture design • Experience implementing and supporting Microsoft Lync; including VOIP, and conferencing • Scripting and/or Coding experience • Familiarity with change management • Knowledge and Administration of Windows Servers A strong candidate will have: • Global Microsoft Lync deployment experience • Excellent verbal and written skills • Global Project management experience • Experience with PowerBuilder scripting • Degree in an Information Technology, Engineering discipline or equivalent experience. Additional Information To know more on this position or to schedule an interview please contact: Elaine Locsin **************

The IT System Integration Specialist (On -Site) based in Davenport, Iowa, is a pivotal role within our company's Information Technology team. This position is responsible for leading and facilitating the seamless integration of legacy systems with new technology solutions at the Davenport manufacturing site. As an integral part of the company's strategic vision, the specialist will analyze, design, and enhance integration processes to support various business functions spanning multiple computing environments. This role involves collaborating with different technology groups within the organization to ensure the successful deployment of next -generation Automation and IT Solutions. The specialist will also provide expertise and support for ongoing system operations and contribute to system improvements. The ideal candidate should possess a strong background in systems integration, software development methodologies, and possess technical proficiency in areas such as SQL programming, database design, and integration tools. Effective communication, critical thinking, and problem -solving skills are essential for successful collaboration across all levels of the organization. This role offers the opportunity to be part of a dynamic team working on cutting -edge systems in a highly visible and critical capacity within the company's operations.

Midwest Regional Field Service Specialist - Monee, IL - Hybrid Hankook Tire America Corp. Hankook Tire & Technology is a global leader in high-performance tire manufacturing, founded in 1941 and headquartered in Seoul, South Korea. As the world's seventh-largest tire producer, Hankook operates advanced manufacturing facilities and offices in North America, including its U.S. headquarters in Nashville, TN, and a state-of-the-art production plant in Clarksville, TN. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide. 2) Why Hankook - Global Innovation: Pioneering innovative technologies and eco-friendly manufacturing practices. - Career Growth: Opportunities for internal mobility, leadership development, and continued learning. - Employee-Focused Benefits: Competitive health coverage, 401(k) with match, paid time off, ten paid holidays per year and employee discounts on tires. - Inclusive Culture: Committed to diversity, teamwork, and sustainability. 3) Job & Job Description Position: Midwest Regional Field Service Specialist Location: Monee, IL Reports to: Manager, Technical Services Team Overview: Hankook's Technical Services Department works in after-sales service, warranty, and quality related roles. This position is responsible for interacting with Hankook's customers (distributors, dealers, and end-users) and internal staff regarding company products and warranties. Regularly travels to Hankook dealers and distributors as well as Hankook's own facilities to inspect tires returned for warranty/quality issues and communicates to all appropriate parties. This position is based out of Hankook's warehouse in Monee, IL. 4) Responsibilities Responsible for inspections and communications about warranty and quality items to internal staff and external customers in the Midwest. Serve as a SME (Subject Matter Expert) on all Hankook products to answer customer inquires and evaluating returned tires Must be willing to travel 50% of the time to customer locations Research and resolve customer complaints and issues Have knowledge of competitor products and tire industry regulations Any other duties assigned by management 5) Requirements High School diploma required, bachelor's degree preferred At least 4 years of relevant experience in the Tire/Automotive industries Strong oral and written communication ability Customer service experience preferred Must have a valid driver's license and personal vehicle for travel Intermediate to advance Microsoft office capabilities Must be able to work out of the Monee, IL warehouse 50% of the time

Details: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. About the Role We"re looking for a detail‑oriented IT Hardware Depot Technician (Level 1) to support our hardware lifecycle operations. In this role, you"ll focus on asset management, imaging, shipping/receiving, and basic hardware troubleshooting within a fast‑paced depot environment. If you enjoy hands‑on technical work and keeping operations running smoothly, this is a great opportunity to grow your IT career. Key Responsibilities Asset Management Maintain accurate inventory of laptops, desktops, peripherals, and accessories Track hardware through receiving, staging, deployment, return, repair, and retirement Update asset records in inventory and ticketing systems Imaging & Device Preparation Perform imaging of client hardware using standardized deployment tools Configure, test, and validate devices prior to shipment Ensure all equipment meets quality and compliance standards Shipping & Receiving Receive incoming hardware shipments and verify contents Package and ship devices to end users or field locations Maintain proper documentation, labeling, and tracking Technical Support & Break/Fix Diagnose and repair basic hardware issues on Dell PCs Troubleshoot printers and peripheral device failures Assist with basic network connectivity and wireless troubleshooting Support virus detection and removal using approved tools What you'll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making. Details: What You Need to Succeed 1-2+ years of corporate desk‑side, depot, or hardware support experience Experience troubleshooting and replacing components on Dell PCs Familiarity with Windows 10 and Windows 11 environments Basic experience with Active Directory (lookups, password resets, device checks) Knowledge of Microsoft Office 365, Outlook, and OWA Ability to troubleshoot wireless and basic network connectivity issues Strong customer service and communication skills Experience with VPN, basic printer hardware support, and tools such as Symantec Endpoint Protection BitLocker SCCM RDP #LI-ONSITE #LI-KG1

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. Responsibilities: * Capturing client requirements * Infrastructure operations and management * Adopting and learning new technologies * Performing Enterprise Administration and Engineering tasks * Providing onsite and remote support * Troubleshooting business application issues Qualifications: Basic Qualifications: * 1-3 years of experience with the Windows Server platform, virtualization, , server management, storage, etc. * Familiar with standard IT practices and policies * Familiar with IT service management tools and processes (helpdesk, ticketing, etc.) * Eagerness to contribute * Ability to travel up to 30% Preferred Qualifications: * Excellent written and verbal communication, problem solving and analytical skills * Strong judgment, issues management, and problem analysis techniques * Strong presentation, facilitation, time management, and prioritization skills * Proven ability to work both independently and as a part of a team * Demonstrated ability to balance priorities At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $81,400 - $153,500 Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

Xenotronics Company, Davenport, Iowa, offers a well-compensated, stable, long term, position in the electronic security industry. If you have basic electronic and mechanical skills plus a strong work ethic and the desire to learn, achieve and grow, this may be the opportunity for you. The ability to design and integrate a variety of appropriate system applications along with personal client service and response sets this security company apart. Put your problem-solving skills, your efficient style, and your friendly professional personality to good, productive use. This company requires interested, committed employees. Find personal and financial reward in this life and property saving industry. WHY XENOTRONICS COMPANY? Respected, proven company, leading security technology High profile projects Unlimited opportunity in an ever-growing field Continuous learning and training Pride in work and product Company tools, vehicle, career-wear provided Major medical health insurance* Life insurance Paid time off* Accommodated time off Paid holidays* Performance incentives Employee Assistance Program Retirement account participation and company contribution* Above industry compensation Regular Monday through Friday hours Opportunity for overtime and advancement Starting Salary for qualified candidate $ $47,840.00 - $ 52,000.00 annually plus opportunity for overtime and bonuses *Eligibility met Duties include: Installation and service of burglary controls, video security, fire detection and card access control Use of safety guidelines, ladder safety in particular Mechanics of installation including wire pulling and use of power tools Ability to operate computer-based systems, system layout and preparation Blueprint reading Customer service and ability to communicate with contractors and clients Accurate and complete daily work orders Accounting for company tools and products Professional representation of the company in communication and appearance Availability 40 hours (regular weekday hours) per week with opportunity for overtime Maintenance of personal state certifications as required Ability to work effectively and cooperatively with co-workers Drive and maintain company vehicle responsibly Desired Skills and Experience: Ability to problem solve, work independently, organize, pay attention to detail Relative work history or military experience Knowledge of basic electricity and electronics Mechanical skills Computer literacy Organizational and problem-solving skills Knowledge of safety protocol Background check approved Must have clean driving record Comply with Iowa Clean Air Act About Xenotronics Company: Locally owned since 1986, Xenotronics Company provides commercial and residential security and fire detection systems integration. Clients include health care and nursing facilities, schools, banks, office campuses, government and industrial sites, utility companies, small businesses and premium residential projects Stable, long term employment with exceptional benefits has been provided at Xenotronics Company since it was founded. Equal Opportunity Employer.

Your Role... Summary: The Help Desk Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required. Responsibilities: Application/Operational Administration * Maintain, upgrade, and manage all desktop applications including but not limited to Microsoft O/S, Outlook, Microsoft Office, Adobe Design products, and MAC * Build images and execute deployments using Windows Deployment Services * Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed. * Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels. * Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and other equipment as assigned. * Collaborate with LAN technicians, network administrators and system administrators to ensure efficient operation of the company's desktop computing environment. * Where required, administer, and resolve issues with associated end-user workstation networking software products. * Receive and respond to incoming calls, helpdesk tickets, and/or e-mails regarding desktop problems * Answer and perform moves, additions, and changes requests as they are submitted by line managers. * Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. * Level 1 support for the above software * A member of the 24hr on-call list in the event of system downtime or process interruption of the above related resources. Hardware Administration * Maintain, upgrade, and troubleshoot all desktop and laptop hardware * Maintain, upgrade, and troubleshoot MAC devices * Maintain, upgrade, and troubleshoot network and personal printers * Maintain, upgrade, and troubleshoot VOIP Phones and video conference equipment * Maintain, upgrade, and troubleshoot wireless devices * Maintain, configure, upgrade, and troubleshoot company issued smartphones General Administration * Prioritize issues and document resolution using the helpdesk tracking software * Ensure proper documentation that stays consistent with programs and patches * Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment. * Accurately document instances of desktop equipment or component failure, repair, installation, and removal. * Assist in other areas of Information Systems as needed. Required Skills & Experience: * Minimum 2 yr. degree in Systems related field or 2 years' experience supporting and troubleshooting help desk issues. * COMPTA A+, Microsoft Certified Professional (MCP), or Vendor End User certifications are a plus. * Proficient in all Microsoft desktop products, Adobe products, Antivirus, VPN Cisco AnyConnect Client, IBM Client Access, Windows Deployment Services, MACs, Helpdesk tracking software, and wireless technology. * Ability to conduct research into PC issues and products as required. * Effective interpersonal skills and relationship-building skills. * Strong written and oral communication skills. * Ability to present ideas in user-friendly language. * Understanding of the organization's goals and objectives. * Analytical and problem-solving abilities, with keen attention to detail. * Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment. * Possession of a valid driver's license; ability and willingness to travel on work assignments; willingness to work additional hours during the week and/or weekend, if/when required * Experience working in a team-oriented, collaborative environment. * Strong customer-service orientation. * Familiarity with standard desktop deployment procedures * Professional integrity to handle confidential information Pay Rate:The pay range below is provided in compliance with state/city specific laws. This pay range applies to this location. Pay ranges may be different in other locations. * $49,000-$53,000 per year based on experience, plus incentives * Full benefits package that includes 401k, profit sharing Benefits Include: * Medical/Dental/Vision Insurance * 401K & Profit Sharing Plan * Incentive Bonus Plans * Paid Holidays & Paid Time Off * Paid Parental Leave * Short-Term/Long-Term Disability * Training Opportunities * Basic & Optional Life Insurance * Employee Discount Who we are... Founded in 1911, Blick Art Materials is in its third generation of family ownership, and is the largest and oldest provider of art supplies in the United States. Our Mission... At Blick Art Materials, our family owners and dedicated staff support the Visual Art Community by providing the widest selection of art supplies at the lowest prices. With extraordinary service and integrity, we strive to provide artists, educators, students, and our employees with the tools, assistance, and training they need to grow, innovate, and reach their creative potential.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Your Role... Summary: The Help Desk Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required. Responsibilities: Application/Operational Administration Maintain, upgrade, and manage all desktop applications including but not limited to Microsoft O/S, Outlook, Microsoft Office, Adobe Design products, and MAC Build images and execute deployments using Windows Deployment Services Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels. Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and other equipment as assigned. Collaborate with LAN technicians, network administrators and system administrators to ensure efficient operation of the company's desktop computing environment. Where required, administer, and resolve issues with associated end-user workstation networking software products. Receive and respond to incoming calls, helpdesk tickets, and/or e-mails regarding desktop problems Answer and perform moves, additions, and changes requests as they are submitted by line managers. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. Level 1 support for the above software A member of the 24hr on-call list in the event of system downtime or process interruption of the above related resources. Hardware Administration Maintain, upgrade, and troubleshoot all desktop and laptop hardware Maintain, upgrade, and troubleshoot MAC devices Maintain, upgrade, and troubleshoot network and personal printers Maintain, upgrade, and troubleshoot VOIP Phones and video conference equipment Maintain, upgrade, and troubleshoot wireless devices Maintain, configure, upgrade, and troubleshoot company issued smartphones General Administration Prioritize issues and document resolution using the helpdesk tracking software Ensure proper documentation that stays consistent with programs and patches Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment. Accurately document instances of desktop equipment or component failure, repair, installation, and removal. Assist in other areas of Information Systems as needed. Required Skills & Experience: Minimum 2 yr. degree in Systems related field or 2 years' experience supporting and troubleshooting help desk issues. COMPTA A+, Microsoft Certified Professional (MCP), or Vendor End User certifications are a plus. Proficient in all Microsoft desktop products, Adobe products, Antivirus, VPN Cisco AnyConnect Client, IBM Client Access, Windows Deployment Services, MACs, Helpdesk tracking software, and wireless technology. Ability to conduct research into PC issues and products as required. Effective interpersonal skills and relationship-building skills. Strong written and oral communication skills. Ability to present ideas in user-friendly language. Understanding of the organization's goals and objectives. Analytical and problem-solving abilities, with keen attention to detail. Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment. Possession of a valid driver's license; ability and willingness to travel on work assignments; willingness to work additional hours during the week and/or weekend, if/when required Experience working in a team-oriented, collaborative environment. Strong customer-service orientation. Familiarity with standard desktop deployment procedures Professional integrity to handle confidential information Pay Rate: The pay range below is provided in compliance with state/city specific laws. This pay range applies to this location. Pay ranges may be different in other locations. $49,000-$53,000 per year based on experience, plus incentives Full benefits package that includes 401k, profit sharing Benefits Include: Medical/Dental/Vision Insurance 401K & Profit Sharing Plan Incentive Bonus Plans Paid Holidays & Paid Time Off Paid Parental Leave Short-Term/Long-Term Disability Training Opportunities Basic & Optional Life Insurance Employee Discount Who we are... Founded in 1911, Blick Art Materials is in its third generation of family ownership, and is the largest and oldest provider of art supplies in the United States. Our Mission... At Blick Art Materials, our family owners and dedicated staff support the Visual Art Community by providing the widest selection of art supplies at the lowest prices. With extraordinary service and integrity, we strive to provide artists, educators, students, and our employees with the tools, assistance, and training they need to grow, innovate, and reach their creative potential. We can recommend jobs specifically for you! Click here to get started.

Now starting at $18.90 an hour with additional evening, overnight, and weekend differentials! ASAC (Area Substance Abuse Council) is seeking compassionate and dedicated individuals to join our team as Recovery Support Professionals. Together, we empower individuals on their transformative journey towards a life free of substance use. Join us and be part of a collaborative multi-disciplinary team that provides a supportive environment and implements evidence-based interventions, equipping patients with the skills they need for lasting change. ESSENTIAL JOB FUNCTIONS Provide a consistent level of supervision for patients outside patient treatment sessions. Monitor behaviors and conversations during mealtimes, ensuring patients eat well-balanced meals. Document observations as required in the patient's case files and complete all other forms as directed by the Recovery Support Supervisor. Facilitate educational sessions and/or skill development programming with patients as needed. Ensure that the medication storage area is secured and that patients are monitored when they take medications. Report all patient injuries and critical incidents according to ASAC policies and procedures. Conduct patient urinalyses following the agency policies and procedures. Provide patient transportation as needed to meetings, appointments and medical treatment according to ASAC procedures. Assist patients in on-site games, crafts, or recreation activities and transport (if need be) patients to off-site recreational areas according to the weekly treatment schedule. Maintain an orderly facility in collaboration with facilities staff by monitoring and assisting patients to make their beds, clean their rooms, clean sinks and tubs, empty trash, clean windows, floors, and carpets, monitor kitchen/dining room clean up, etc. Monitor all facility security systems to ensure that all patients/visitors are in appropriate areas, at appropriate times, and follow confidentiality guidelines. Ensure all bedrooms are locked at appropriate times and key control is maintained. Safely operate a vehicle for job-related travel, such as transporting clients, attending off-site meetings, and visiting community partners or service locations. General Areas of Responsibility Understand and uphold ASAC's mission. Adhere to ASAC policies and procedures, and to all applicable city, state and federal laws, CARF and other regulations. Maintain strict confidentiality, in accordance with HIPAA and 42CFR. Display a professional attitude towards and treat all other employees, referral sources, funders, volunteers, visitors, patients and their families with dignity and respect at all times. Demonstrates good communication with, including but not limited to, supervisor, colleagues, co-workers, patient/family members, community members, management staff, and other stakeholders. Demonstrate good attendance and punctuality for all work-related events. Demonstrate involvement as a team member, regardless of where primary duties lie, by positively contributing to the overall agency operations. Submit paperwork and meet job responsibility deadlines as assigned. Maintain all required/applicable licenses, certifications and related CEUs. Know and perform job duties in a safe manner. Perform all other duties as assigned by supervisors and/or management staff. Why Choose ASAC: Joining ASAC means becoming an agent of lasting change. Your dedication, compassion, and expertise will contribute to building healthier communities, one individual at a time. Your work will create a ripple effect, positively impacting not only the lives of our patients but also their families, friends, and the wider community. Requirements High school diploma/GED. Genuine desire to help others. Stable job history. Valid driver's license and ability to pass an extensive background check. Education or experience in a human service field or residential treatment environment is preferred, but not required. We believe in the potential of individuals committed to learning and growing in this vital role. Salary and Benefits: At ASAC, we value and appreciate our dedicated professionals. As a Recovery Support Professional, you'll start with an hourly rate of $18.90, with additional evening, overnight, and weekend differentials. Full-time staff enjoy a comprehensive benefits package, including health and dental coverage, flexible spending accounts (FSA), company-paid life/AD&D/short and long-term disability insurance, voluntary life insurance, and access to the Employee Assistance Program (EAP). All staff, both full-time and part-time, are eligible for paid holidays, a 403(b) retirement plan with a match, and generous vacation, personal time, and sick leave plans. Join us now and be part of the ASAC team as a Recovery Support Professional. Apply today! ASAC is an equal opportunity employer.

On-Call IT Field Technician - PC, Mac, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35 hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.

Internet Technical Support Representative I Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! Position Overview: Take incoming calls in a call center environment assisting internet and phone customers with technical service-related problems including hardware and software configurations. Provide the best customer experience from the beginning of the call to the end of the call each time. Build customer loyalty by utilizing active listening to troubleshoot and resolve technical issues for cable, internet, and phone services on the first call. The first six months will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office. Position Schedule- Fully Hybrid at 6 months: * Month 1-3: Training (onsite) * Month 4-5: Live calls, ongoing training as needed (onsite) * Month 6: Full hybrid schedule rotation (25% onsite, 75% work from home) Company Benefits: Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including: * $1000 Sign-On Bonus! * Company Provided Equipment! * Hybrid schedule! The first six months will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office. * Health, vision, and dental insurance! * Paid vacation, holidays and flex paid time off! * 401K with generous company match! * Pay increases through self-guided training! * Monthly commission potential! * Shift differential pay increase for evening shifts! * Bi-weekly performance bonus opportunity! * Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided! * Education Enrichment up to $5,000 per year for qualified employees! * Employee Wellness Program! Position Responsibilities: * Provide exceptional customer service while walking customers through common hardware and software configurations to maximize product functionality. * Navigate multiple tools, while keeping customer engaged, to identify the root cause of customer issues. * Schedule on-site service calls when necessary. * Multitasking - ability to talk, type, read and listen. * Meet or exceed attendance expectations. * Meet or exceed sales goals. * Enter Sales, upgrade, or service changes quickly and accurately. * Adherence to schedule. * Ability to adapt in a fast paced always changing environment. Position Experience: * High School Diploma or equivalent required, 2-year degree preferred. * 1 year+ of prior customer service or technical support experience; cable industry experience preferred. * Previous experience in an inbound call center environment preferred. * Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.) * Knowledge of common consumer internet software including various browsers and email platforms preferred. * Basic understanding of internet, networking, and email protocols. * Strong customer service skills including listening skills, processing detailed information and ability to establish rapport with customers. * Effective verbal and written communication skills. * Ability to type 30+ WPM. * Shift Flexibility: able to work evenings, weekends, holidays, overtime. * Strong problem solving or organizational skills. * Understanding of basic accounting mathematics. * Microsoft Office experience a plus. Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award. Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer: The salary range for this position is $15.00 - $16.50 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses. #LI-Hybrid #IND1

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Works with and leads multi-disciplinary teams to help our customers design, test, implement, and oversee solutions for transportation revenue collection. The position will focus on design, procurement, development, testing, launch, operations, and oversight of road usage charging (RUC) and tolling pilots and programs, as well as emerging solutions such as integrated RUC and tolling systems, integrated in-vehicle and infrastructure-based technologies for revenue collection, and innovative business models for solution delivery. RUC systems include design, testing, training, and operations oversight for odometer data collection, automated vehicle-based data collection, back-office accounting and vehicle registry transaction systems, and customer support operations. Tolling systems include commercial back-office and customer back-end transaction processing for high-volume, interoperable toll collection systems. Examples of specific work tasks include: -Creating system designs and corresponding documentation for innovative transportation revenue collection systems, including pilot and operational RUC and tolling programs -Creating system requirements, business rules,s and use cases for transportation revenue systems procurement documentation -Overseeing vendor design, development, and implementation of revenue collection systems on behalf of client agencies -Supporting client procurements of system solutions. -Designing and overseeing testing and evaluation of revenue system solutions -Crafting and proposing policy and technical solutions to address client and stakeholder objectives and constraints -Authoring papers and memoranda that frame technical issues, including alternative solutions, trade-offs, and considerations -Managing tasks and projects, including scope, schedule, budget, and resource identification -Presenting findings and recommendations to working groups, task forces, legislative committees, other public bodies, and the public -Mentoring junior and mid-level staff in revenue collection systems -Supporting business development efforts and proposals in areas related to the above -Managing RUC and/or tolling projects **Job Title:** Transportation Revenue System Specialist **Group:** TSO **Employment Type:** Regular **Minimum Qualifications:** Bachelor's degree. 10 years of related experience. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications:** -Direct experience designing, operating, or otherwise supporting innovative transportation revenue collection systems -Working understanding of top transportation public policy challenges facing U.S. federal, state, and local governments, including funding, technology, and energy -Excellent analytical skills, including stakeholder and political awareness, especially as relates to revenue collection systems -Fluency with financial analysis, including cost analysis of revenue collection systems -Understanding of transportation technology and innovation trends **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 10% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $104,229 **Pay Range Maximum:** $182,374 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Hybrid Work Options may be considered for successful candidate. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products. We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency. We are A Company Culture Devoted to Innovation & Improvement AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization. Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style. GENERAL SUMMARY: Be an active member of the inside sales team. Answer incoming calls; provide complete pre-and post-sales support in a professional manner. Provide effective sales service support for all customers by efficiently processing all customer orders and monitoring the shipment. Assist the Foremost sales team, as needed, in the development of new business and resolution of customer issues. ESSENTIAL DUTIES AND TASKS: Address all inbound telephone calls and emails quickly, professionally and efficiently. Address all customer callback requests in a professional and timely manner. Provide complete array of customer support services, as needed, including, shipments, credits, pricing, non-stock order updates, and other services. Perform all data entry and order processing functions accurately and within required time frames. Verify pricing with appropriate department. Review open order status daily. Run and deliver all daily reports required. Ensure all issues are satisfactorily investigated, resolved and documented. Ensure all unresolved issues are forwarded to Customer Service Supervisor immediately. Consistently provide accurate detailed documentation for analysis and follow-up Daily check the RFS folder to complete the update of Contracts, Order Forms, and the Customer Blanket Purchase Orders with approved new stock items. Maintain all customer contracts and order forms. Notify customer Service Supervisor when problem trends appear whether related to supply chain or product issues Facilitate communications between customer and sales rep. Keep sales rep up to date on all communications and potential outages or substitutions. File all paperwork, as required Assist with Inventory Cycle Counting as needed. Assist in sourcing and locating items Perform all other duties as assigned by Supervisor. MINIMUM QUALIFICATIONS: High School education and either two years' post-secondary education or three years of experience, preferably in a customer service environment. Must be an excellent communicator. Must have a good understanding of both spoken and written English and desire to work with a diverse, multi-cultural population. A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests is required. Reasonable accommodations may be made to those who are able to perform the essential duties of the job. The incumbent must be able to pass any required drug test and new hire physical examination. The incumbent must be able to maintain complete confidentiality of any information s/he encounters. SPECIALIZED SKILLS AND KNOWLEDGE: Able to grasp technical issues quickly and understand how different components of a product fit and work together. Ability to listen carefully, Able to analyze problems quickly and provide resolutions. Able to organize and manage multiple tasks and multiple priorities. Excellent interpersonal and communication skills. Commitment to company values and willingness to be a team player. Computer knowledge and skill. Able to use business software packages, applications within Microsoft Office, and Lotus Notes. Must have 2 years' practical experience with MS Windows operating system environment. Must have attention to detail. Work Hours: Mon-Fri 7-4:30 Salary: up to 45k Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance We are an AA/EEO/Veterans/Disabled employer.

The Service Desk (Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and install customer computing devices, peripherals, software, and associated IT assets at on-site locations. This role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT needs. The contractor will ensure reliable IT operations for SC employees, including executive staff, across on-site and occasional off-site environments. + Deliver deskside (Tier II) support for troubleshooting, repair, deployment, and installation of computing devices, peripherals, software, and IT assets. + Respond to assigned incidents and service requests tickets according to assigned criticality and established SLAs. + Perform routine device and software maintenance, including proactive updates, patches, diagnostics, and optimization to minimize downtime. + Manage and maintain a loaner pool of mobile devices and peripherals (laptops, smartphones, tablets, projectors, etc.) for short-term employee use. + Prepare obsolete computers, peripherals, and software for excess, ensuring secure data removal from hard drives in compliance with DOE, NIST, and OIM guidance/orders. + Ensure availability, functionality, and proper tracking of IT assets, supporting readiness for new device types and technologies. + Provide IT equipment setup and services for SC meetings, ensuring operational readiness; support may be required off-site. + Install, operate, and maintain videoconference systems; deliver customer training and instructional documentation for system use. + Provide executive staff off-site support (approximately once or twice per year) to ensure access to SC Government Furnished Equipment (GFE) and automated services. + Support existing and emerging technologies, including Apple devices (iPhones, iPads, desktops, laptops) and other standard/future product suites. + Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools. + Maintain proficiency through ongoing certifications and training to align with technological advancements and regulatory changes. + Adapt to evolving technologies, platforms, and organizational priorities to ensure continued alignment with SC needs. + Maintain approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups. + Demonstrate analytical thinking in performing root cause analysis by efficiently diagnosing and resolving technical issues. Document any lessons learned in tickets and knowledge base to enable earlier incident resolution by tier 1 support. **Minimum Qualifications** + Bachelors degree or technical or trade school training preferred. + 5+ years experience **Other Job Specific Skills** + Foundational knowledge equivalent to industry-recognized certifications such as CompTIA A+, ITIL v4 Foundations, or HDI Certification. + Hands-on experience with deskside support, including hardware/software troubleshooting, deployment, and maintenance. + Proficiency in supporting Apple devices and Microsoft-based environments. + Knowledge of secure data removal practices aligned with DOE, NIST, and OIM standards. + Strong customer service and communication skills, with the ability to train and document processes for end-users. + Flexibility to support off-site meetings and executive staff as required. + Commitment to continuous learning and certification to remain current with emerging technologies and regulatory requirements. + Strong understanding of deskside issues related to: Operating systems (Windows, mac OS), Office productivity platforms (Microsoft 365), Cloud collaboration tools, Mobile devices (iOS, Android), Common peripherals and communication services. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $32 - $32 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.