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Technical support engineer jobs in Dubuque, IA - 24 jobs

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  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support engineer job in Dubuque, IA

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $53k-73k yearly est. 14d ago
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  • desktop support

    Artech Information System 4.8company rating

    Technical support engineer job in Dubuque, IA

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location: DUBUQUE,IA Duration: 1 year (with possible extension) Job Description: · Win7/Win XP OS support · Office 2003/2007/2010 support · Deskside support skills, IMAC, must be able to troubleshoot complex issues. Additional Information For more information, Please contact Shubham 97295-4595
    $38k-47k yearly est. 60d+ ago
  • Computer Field Tech Position-Dubuque IA

    BC Tech Pro 4.2company rating

    Technical support engineer job in Dubuque, IA

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 60d+ ago
  • Transportation Technology Specialist

    Foodliner, Inc. 4.3company rating

    Technical support engineer job in Dubuque, IA

    Dubuque, IA Foodliner has an opening for a full-time Transportation Technology Specialist at our corporate office in Dubuque, Iowa. Job Summary: Responsible for assisting others with technical issues or questions relating to various transportation-related software and hardware systems. Duties include taking phone calls or communicating with them through various messaging platforms, helping to diagnose technical issues over the phone, working with vendors to escalate Benefits * PTO * Medical, Dental, Vision, Short and Long-Term Disability Insurance * 401(k) with employer match * Company paid Life Insurance Policy Responsibilities: * Prepare monthly fuel tax reporting. * Work with IT to gather appropriate data and submit to DISA for processing * Comdata Fuel Cards * Activate/Deactivate Comdata Fuel Cards * Work with drivers and vendors to troubleshoot fuel card issues * On Network fuel stop management * Fraudulent purchases, blocked cards * Trailer Tracking * Manage and maintain Skybitz trailer tracking solution * Order equipment for terminals as needed. * Driver In-Cab Solutions * Answer driver questions related to Platform Science tablets, driver workflow and other apps we require drivers to use. * Drivewyze/Fleetworthy * Answer questions related to weigh station bypasses and assist with activations. * General familiarity with TMW and TMT * Other duties as assigned Qualifications: * Outstanding communication (oral/written) skills. * Organized and possess excellent time management skills. * Accurate with information and reporting. * Must be skilled in working with confidential information. * Must be proficient with Microsoft Excel, Word, PowerPoint, and Outlook applications. Affirmative Action/Equal Opportunity Employer - Qualified women, minorities, and people with disabilities encouraged to apply.
    $72k-91k yearly est. 4d ago
  • Dynamic Server Support Technician

    Worldwide Techservices Open 4.4company rating

    Technical support engineer job in Dubuque, IA

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs. Must own a basic repair tool kit
    $33k-48k yearly est. 60d+ ago
  • Now Hiring IT and Telecom Field Technicians

    Hardy Industries 3.7company rating

    Technical support engineer job in Dubuque, IA

    Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
    $50k-68k yearly est. 17d ago
  • Client Support Associate

    FOQ

    Technical support engineer job in Dubuque, IA

    Benefits: Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us! No matter your work background or experience level, we welcome you to apply! What you need: Strong interpersonal and communication skills Experience in a fast-paced retail environment Basic computer proficiency and ability to troubleshoot Prior customer service or sales experience is preferred, but not required Willingness to learn and grow in a customer-focused role Additional Perks: Full-time and part-time positions are available Flexible Schedule Options - Work that works for you! Work Lotto (Win money for logged shifts) Low-cost benefits (healthcare, dental & vision) Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month) Free identity theft protection Corporate discount program Free tax preparation training and PTIN registration reimbursement Referral bonus opportunities are available for referring qualified candidates Free continuing tax education Opportunities for advancement within the organization Employee referral program Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually) 401k with Company Match (eligible to participate after working the first 1,000 hours) If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today! Working at Jackson Hewitt Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us. Taxes are fun (really!) At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now. PTIN Certification: Yes Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CANDIDATE ACKNOWLEDGEMENT: Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation. I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered. I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process. By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out. By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.
    $30k-55k yearly est. Auto-Apply 60d+ ago
  • Customer Support Engineer

    XL Specialized Trailers 4.1company rating

    Technical support engineer job in Manchester, IA

    Job Description Customer Support Engineer Overview: As a valued member of the XL Specialized Trailers team, the Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the trailer lifecycle. This position bridges the gap between customers, dealers, and internal departments-providing accurate trailer quotes, resolving service and warranty issues, and designing parts and solutions for service orders. The ideal candidate combines mechanical design knowledge with strong communication, organization, and problem-solving skills to ensure a seamless customer experience from quote to after-sale support. Key Responsibilities: Customer Support & Service Serve as a technical resource for customers and dealers, providing timely responses and solutions to inquiries. Support warranty activities by assisting with technical evaluations, gathering field information, coordinating with internal teams, and ensuring timely communication and follow-up with customers. Troubleshoot mechanical and hydraulic issues using engineering principles and field feedback. Prepare and maintain accurate documentation of customer interactions, service issues, and resolutions in the CRM system. Quoting & Estimating Prepare accurate trailer and service quotes, including pricing, options, and technical configurations. Support the sales team with technical insight to ensure product specifications meet customer requirements. Collaborate with design and production teams to confirm feasibility, costs, and lead times. Enter trailer and service orders into the ERP system with accuracy and attention to detail, ensuring data integrity and timely processing. Engineering & Design Design and model custom or replacement parts for service sales orders using CAD software. Develop and release service drawings, component details, and modification packages for production or field use. Partner with design engineering to communicate recurring service trends, field issues, and improvement opportunities. Participate in root cause analysis and corrective action initiatives to improve product performance and reliability. Continuous Improvement & Collaboration Support process improvement initiatives within warranty, quoting, and service workflows. Provide input for technical bulletins, product documentation, and customer training materials. Participate in cross-functional meetings to ensure alignment between engineering, sales, and production. Assist with customer events, trade shows, or field demonstrations as needed. Qualifications: Bachelor's Degree in Mechanical Engineering or a related technical field (required). 3+ years of experience in a customer-facing engineering, field service, or technical support role-preferably in trailer, heavy equipment, or manufacturing industries. Strong understanding of mechanical systems, hydraulics, and materials. Experience with CAD/design software and basic drafting/modification work. Excellent written, verbal, and interpersonal communication skills. Proficiency with Microsoft Office Suite and ERP/order management tools. Strong analytical skills with the ability to interpret technical data and provide actionable solutions. Highly organized and self-motivated, with a continuous improvement mindset and customer-first attitude. Supervisory Responsibilities: None Supervision Received: Works under general supervision, with the ability to take initiative in prioritizing work and completing assignments. Responsible for keeping the supervisor informed of progress, potential challenges, and any future implications of work. Public Contact: Engage with customers, dealers, and team members daily, demonstrating professionalism, courtesy, and good judgment. Licensing and Certification: None required Physical Demands: Extended periods of sitting. Ability to routinely lift 20 lbs. and occasionally up to 50 lbs. Work Environment: Work is performed indoors and occasionally outdoors. Minimal travel required.
    $35k-53k yearly est. 14d ago
  • Systems Engineer - Product Support

    Mobile Track Solutions 4.4company rating

    Technical support engineer job in Elkader, IA

    JOB DESCRIPTION: Systems Engineer - Product Support REPORTS TO: Product Support Manager WHAT WE ARE LOOKING FOR: We are seeking an aspiring leader with a passion for innovation and collaboration, eager to work across diverse business processes. This role offers the opportunity to drive systems integration initiatives to enhance operational efficiencies and optimize performance, making a meaningful impact in our organization. JOB SCOPE: We are seeking a technically skilled and business-minded Systems Engineer to support digital transformation efforts within the Product Support and Parts Distribution teams. This role will focus on integrating software solutions with our ERP system, automating workflows, and improving core business processes related to service operations and parts logistics. You will collaborate with internal stakeholders across engineering, IT, logistics, and customer support to deliver solutions that enhance efficiency, accuracy, and responsiveness. Requirements SPECIFIC RESPONSIBILITES: Design, develop, and maintain integrations between internal applications, tools, and the company ERP system (Epicor). Analyze and improve existing business processes in the Product Support and Parts Distribution departments through software automation and data-driven insights. Develop scripts, APIs, and backend tools to enhance workflows such as parts ordering, inventory management, warranty processing, and service diagnostics. Support software testing, user training, and technical documentation for new system features and integrations. Maintain system configuration and change control documentation related to ERP-connected applications. Maintain confidentiality Conducts himself/herself in a professional manner Maintains assigned work area in a clean and orderly manner Performs all other duties assigned POSITION REQUIREMENTS: Minimum prerequisite education, training, and/or experience required: 2+ years of experience in software development or ERP system integration. Bachelor's degree in computer science, Computer/Electrical Engineering, Information Systems, or related field. Highly Preferred Experience with the following: Experience or familiarity with heavy equipment machinery design Manufacturing experience Job Specific Capabilities: Proficiency in at least one programming/scripting language (e.g., Python, JavaScript, C#, SQL). Experience working with APIs, databases, and enterprise resource planning (ERP) or inventory systems Familiarity with parts supply chain operations, warehouse management systems (WMS), or logistics software. Ability to diagnosis and resolve integration challenges collaboratively across disciplines. Project Management - coordinate timelines, budgets and deliverables across teams. Communication - Ability to read, write and speak English. Must be able to articulate ideas and plans and communicate these accurately and effectively to others. Self-directed Physical Capabilities: Movement: Walking, Standing, Sitting, Bending, Holding Lift and or Carry: 21-50lbs Occasionally Sensory: Hearing, Speech, Vision, Tactile
    $62k-82k yearly est. 60d+ ago
  • Patient Support Specialist (PSS) - PRN (as needed)

    Guttenberg Municipal Hospital 3.6company rating

    Technical support engineer job in Guttenberg, IA

    Join Guttenberg Municipal Hospital & Clinics as a PRN Patient Support Specialist, where every day brings new opportunities to make a difference in patients' lives. This exciting position caters to recent graduates seeking flexible schedules while working onsite in beautiful Guttenberg, Iowa. You'll have the chance to develop your skills in a dynamic healthcare environment, engage with diverse patient populations, and contribute to innovative solutions in patient care. With competitive pay ranging from $15.91 to $23.87 per hour, this role offers valuable experience that can set the foundation for a rewarding career in healthcare. Your passion for customer-centric service and problem-solving will thrive here, alongside a forward-thinking team that values excellence and integrity in every interaction. You will be offered great benefits such as Competitive Salary, IPERS, 457b, and 457b Roth. Be part of a dedicated team that empowers you to grow professionally while making a positive impact in the community. Guttenberg Municipal Hospital & Clinics: Our Mission For more than 60 years, Guttenberg Municipal Hospital & Clinics has been a supportive, helpful neighbor in the community we all love. Though we have expanded our services and specialties while upgrading our technology and facilities, you will find we have kept our personalized, family-focused approach to healthcare alive and well. Learn more about our patients and services in our most recent newsletter Keeping You Well. Your role as a Patient Support Specialist The Patient Support Specialist (PSS) at Guttenberg Municipal Hospital & Clinics plays a crucial role in delivering quality care to patients of all ages under the supervision of the Registered/Charge Nurse. This multifaceted position involves assisting patients with activities of daily living and providing essential nursing care within the professional scope of practice. As the first point of contact for hospital patients, the PSS greets, receives, and ensures their needs are met while guiding visitors and vendors effectively. Additionally, the PSS handles incoming calls, routing them to the appropriate Patient Care Unit or emergency room as necessary. This role also encompasses various clerical tasks related to the admission and registration process of inpatients, outpatients, and ER patients, as well as maintaining organized records and performing cleaning duties to uphold a safe and welcoming environment in patient care areas. What you need to be successful To excel as a Patient Support Specialist at Guttenberg Municipal Hospital & Clinics, candidates must possess a range of essential skills and qualifications. A current Certified Nursing Assistant Certificate, LPN License, or EMT License is required, alongside maintaining all relevant certifications, including BLS certification. Candidates should demonstrate the ability to read, write, and perform basic math, along with a foundational clinical knowledge base that enables them to deliver quality care effectively. Strong customer service skills, complemented by organizational and team-building abilities, are crucial for collaborating with colleagues and ensuring seamless interdepartmental communication. Familiarity with medical terminology enhances the PSS's capability to respond appropriately to patient needs. While less than a high school diploma is acceptable, one to two years of healthcare experience is preferred, fostering a solid understanding of the healthcare environment and the nuances involved in patient support. Knowledge and skills required for the position are: * Less than a high school diploma; ability to read * write * and do basic math * Must have current Certified Nursing Assistant Certificate * LPN License or EMT License * -Must maintain all licenses/ certificates * -Must obtain/ maintain BLS Certification * -Must meet all continuing education requirements as mandated by your respective governing board * -Must have clinical knowledge necessary to competently perform quality care and duties * including medical terminology skills * customer service skills * organizational skills * team-building skills and interdepartmental communication skills * -Must meet all required certifications and training as directed by GMHC * One to two years healthcare experience preferred Join us! If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck! Post-offer, pre-employment fit-for-duty assessment required, as well as Influenza vaccination.
    $15.9-23.9 hourly 7d ago
  • Specialist-Peer Support

    Hillcrest Family Services 3.7company rating

    Technical support engineer job in Dubuque, IA

    Responsibilities The Peer Support Specialist is a person who is living well in recovery, who has experienced a loss of a significant role in his/her life due to the experience of serious mental or serious emotional disturbance, addiction, loss, or trauma. The Peer Support Specialist assists individuals in setting goals for recovery and helping them gain skills and needed resources and support. In addition, you will: * Provide effective peer mentoring, guidance, and support based on lived experience, with a strong commitment to understanding and promoting mental health recovery. * Adhere to the Iowa Peer Support Specialist Code of Ethics. * Collaborate with clients to develop and implement individualized recovery and wellness plans, including goal setting and the creation of coping strategies. * Assist clients in accessing and navigating community resources, medical appointments, therapy, and support groups. * Advocate on behalf of clients to ensure their rights are protected and to help them navigate systems such as healthcare, social services, and the criminal justice system. * Support skill-building by helping clients develop social, daily living, and coping skills that foster independence and personal growth. * Document client interactions, track progress, and report any concerns, challenges, or notable changes in behavior to clinical and professional staff. * Respond promptly and appropriately to client crises and emergencies as needed. Grant-Funded Initiatives (e.g., SAMHSA, State, or Local Projects) * Support grant-funded initiatives aimed at improving behavioral health outcomes, recovery engagement, and access to care for priority populations (e.g., SUPRT, Hepatitis C (HCV)). * Participate in program activities and data collection efforts to fulfill grant requirements, including outcome tracking, performance measurement, and reporting. * Perform other duties as assigned to support the success of grant-funded projects and organizational goals. * Other duties as assigned. Requirements Education: * High School Diploma or equivalent required. Experience: * Self-Identify as an individual with lived experience of a mental health and/or substance use disorder. * Must be well established in their own recovery and symptoms are stable - at least one (1) year in successful recovery. Knowledge/Skills: * Ability to practice healthy self-care * Knowledge of, and experience in working with adults with brain health disorders. * Ability to read, write, and communicate effectively in English, additional languages a plus. * Possess basic computer skills Licenses/Certifications: * Current and valid driver's license and ability to meet agency driving requirements is required. * Mandatory Reporter of Child/Dependent Adult Abuse Certification or the ability to obtain within six (6) months of hire and every three (3) years thereafter required. Benefits Competitive benefits package for full-time employees working 30+ hours a week: * Health insurance (up to 79% employer paid) * Dental insurance * Vision insurance * 401(k) with profit sharing and employer match * Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency) * 10 paid holidays * 80 hours sick time * 2 wellness days * Staff development and training * Public Service Loan Forgiveness (PSLF) eligibility for federal student loans * Employer paid CEU's through Relias * PerkSpot- employee discount program * Employee assistance program About the Organization Hillcrest is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We're a place where compassion is commonplace. Where our passion soars and faith restores. COVID-19 Vaccination Not Required*
    $30k-35k yearly est. 54d ago
  • AMS/Product Support Specialist

    Sloan Implement 3.0company rating

    Technical support engineer job in Cuba City, WI

    Reports To: Store Manager and Product Support Manager Supervises: None FLSA Code: Exempt Position requires self-motivated person driven to succeed. Position provides ample freedom to develop relationships with customers and become an integrated partner/advisor in his/her business. Position encourages development of new and aggressive ways to promote Sloan Implement and the services and products we sell. Position demands working as a team with all Sloan Implement departments and employees in the best possible way to positively impact our customers and Sloan Implement. Position requires a helpful and patient personality willing to go the extra mile for our customers and Sloan Implement. Depending on experience, a six month to one-year training program at our Atwood, IL location may be required. Purpose: Provides agronomic solutions and support for the sale and use of John Deere Agriculture Management Solutions (AMS) equipment. Works with all dealership departments to sell and support precision farming products to producers in their trade area. Responsibilities: Leads the organization in the sale of Precision Farming Products offered through John Deere Knows and uses company provided systems and tools to follow a defined sales process Manages the adoption of new technology and product offerings Creates and executes a John Deere Agriculture Management Solutions (AMS) Marketing Plan to educate customers on the different products and services provided by the company Conducts preseason on-farm customer training as well as in-field start-ups and troubleshooting Provides support for advanced customer training (including desktop software and data management products) offered through John Deere Responds to customer inquiries and provides troubleshooting over the phone, through remote support, or in person Manages customer follow-up processes and customer satisfaction issues related to the AMS product line Serves as the internal and external dealership technical specialist relative to the entire AMS product line Identifies, develops, and leads training opportunities to educate customers and dealership employees on AMS products Job Requirements: Associates degree in Agronomy, Agriculture Business, or Agriculture Mechanization or equivalent experience 1+ years of experience in an agriculture-related role Excellent driving record with a valid driver's license (checked via insurance company) Must maintain a good driving record in compliance with company Motor Vehicle Records criteria throughout employment Knowledge of database software and computer application systems Ability to work flexible hours Ability to use standard desktop load applications such as Microsoft Office and internet functions Ability to speak and write effectively one-on-one and within a group Full-Time Benefit Packages: Paid Holidays & Vacation Time Health, Vision, & Dental Insurance Life Insurance 401K Plan with Company Match Routine Performance & Pay Reviews Flexible Spending Account (FSA) Safety Equipment Allowance Company Provided Uniforms All benefits subject to change. Pay Information: The salary pay range for this position is $50,000 to $90,000. This reflects a reasonable estimate of the targeted base salary for this role. Based on factor such as geographic location and candidate qualifications, actual base pay is determined when an employment offer is made. In Season Hours : Monday-Friday 7am-5pm , Saturday 7am-12pm (rotation) Off Season/Winter Hours: Monday-Friday 7am-5pm *Off season hours are from November-March. Start and end date to winter hours is dependent on year and subject to change.*
    $21k-26k yearly est. Auto-Apply 60d+ ago
  • Client Support Associate

    Jackson Hewitt-FOQ 4.1company rating

    Technical support engineer job in Dubuque, IA

    Job DescriptionBenefits: Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us! No matter your work background or experience level, we welcome you to apply! What you need: Strong interpersonal and communication skills Experience in a fast-paced retail environment Basic computer proficiency and ability to troubleshoot Prior customer service or sales experience is preferred, but not required Willingness to learn and grow in a customer-focused role Additional Perks: Full-time and part-time positions are available Flexible Schedule Options Work that works for you! Work Lotto (Win money for logged shifts) Low-cost benefits (healthcare, dental & vision) Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month) Free identity theft protection Corporate discount program Free tax preparation training and PTIN registration reimbursement Referral bonus opportunities are available for referring qualified candidates Free continuing tax education Opportunities for advancement within the organization Employee referral program Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually) 401k with Company Match (eligible to participate after working the first 1,000 hours) If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!
    $24k-33k yearly est. 23d ago
  • Tier 2 Support Specialist

    Isolved 4.0company rating

    Technical support engineer job in Dubuque, IA

    Why US: Headquarters is in Charlotte, NC Recently expanded to nearshore isolved ranked for SMB Payroll in 2023 Sapient Report Voted top places to work in USA 2023 About the role Are you passionate about delivering exceptional customer experiences and driving project success? As a Project Support Specialist, you'll play a key role in ensuring client satisfaction by managing and executing projects for isolved HCM ancillary products-including Benefits, HR, Payroll, Talent Management, and Time solutions. You'll act as a trusted resource and project owner, solving complex challenges and helping clients maximize the value of our solutions. This role offers the opportunity to work independently and collaboratively in a dynamic, customer-focused. What you´ll do Manage and fulfill project-related requests within the isolved HCM system. Respond to assigned cases within defined SLAs and maintain detailed case notes. Maintain project lists and meet customer deadlines with precision. Identify upsell opportunities such as optimization services and additional features. Collaborate across teams to deliver a seamless customer experience. Schedule and lead client meetings to assist with inquiries or system setup. Troubleshoot configuration, user access, and connectivity issues. Adapt to multiple communication channels (phone, tickets, chat, email). Apply critical thinking to solve complex problems and contradictory information. Promote team engagement and recognize peers through our Share & Perform platform. Embrace continuous learning and lead with our Support Core Values in every interaction. Preferred Qualifications 3-6 years of experience in a related role 2-4 years in Customer Service/Support. Proficiency in isolved People Cloud or similar HCM systems. Proven success in project management and customer-facing roles. Strong presentation, written communication, and interpersonal skills. About isolved isolved is an employee experience leader, providing intuitive, people-first Human Capital Management technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit ******************* EEO Statement isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Disability Accommodation Visit ************************** for more information regarding our incredible culture and focus on our employee experience. Visit ************************* for a comprehensive list of our employee total rewards offerings. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.
    $28k-38k yearly est. 14d ago
  • Benefits Technology Analyst

    Cottingham & Butler 4.4company rating

    Technical support engineer job in Dubuque, IA

    As an Associate Benefit Technology Analyst, you'll be the go-to expert for clients and account teams, helping them navigate and optimize benefit administration systems. You'll play a crucial role in understanding their needs, implementing solutions, and ensuring everything runs smoothly. Guided by experienced professionals, you'll collaborate closely with your team to deliver top-notch support and drive success. What You'll Do: Develop a foundational understanding of employee benefits, eligibility rules, and premium calculations. Get familiar with benefit administration systems and how they integrate with payroll/HRIS platforms and transmit data to carriers. Help assess current employee benefit technology platforms and processes. Support clients with system testing and enrollment data transmission. Create basic reports to aid in decision-making about plan performance. Offer benefit technology support to Practice and Company leadership as needed. Take on other technology-related tasks and projects assigned by your supervisor to boost team productivity and refine overall strategy. What We're Looking For: Bachelor's degree in a related field (Data Analytics, Computer Science, Math, Business). Advanced Microsoft Excel skills. Detail-oriented with a willingness to learn. Strong communication and interpersonal skills. Interest in benefit technology analysis and administration. Strong analytical and independent problem-solving skills. Proficiency in data analysis and reporting tools. Experience in project management is a plus. Ability to write code/use advanced database programs is a plus (Python, Javascript, PowerBI/Tableau, SQL). Full-Time Benefits - Most benefits start day 1 Medical, Dental, Vision Insurance Flex Spending or HSA 401(k) with company match Profit-Sharing/Defined Contribution (1-year waiting period) PTO/Paid Holidays Company-paid ST and LT Disability Maternity Leave/Parental Leave Subsidized Parking Company-paid Term Life/Accidental Death Insurance About Cottingham & Butler: At Cottingham & Butler, we sell a promise to help our clients through life's toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday - that's who we are and what we believe in. As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day. Want to learn more? Follow us on ************************ | LinkedIn | Facebook
    $64k-80k yearly est. Auto-Apply 1d ago
  • Peer Support Specialist (Linn & Delaware County)

    Unitypoint Health 4.4company rating

    Technical support engineer job in Manchester, IA

    * Area of Interest: Behavioral Health Services * FTE/Hours per pay period: 1.0 * Department: Integrated Health Homes * Shift: Monday- Friday 8:00 am -4:30 pm * Job ID: 176226 Are you in recovery from a mental illness? Are you passionate about helping others? The Abbe Center for Community Mental Health is seeking a part-time or full-time Peer Support Specialist. Peer Support Specialists use their experiences in recovery from mental illness plus state approved training to help people with their own recovery journey and inform non-peer team members of this unique perspective. This position includes regular Monday-Friday daytime hours that are office-based and work in client's homes and the community in the Linn or Delaware county area. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities * Is aware of department compliance requirements for federally funded healthcare programs (eg. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of department or administrative staff. * Purposefully conducts all aspects of the job in an ethical manner in support of the organization's commitment to ethical behavior in all areas of personal and professional activity. * Demonstrates a positive cooperative attitude, flexibility, and a willingness to change to meet department goals. * Responsible for being well-organized and energetic with exceptional interpersonal and communication skills. * Welcomes people into service and encouraging them during times of stress and struggle. * Develops personalized health goals, discovering effective coping skills, accessing community resources, and coordinating care. * Effectively using technology such as computers, cell phones, and software. * Documents interactions and other required reports in an electronic health record. * Communicates to other team members and supervisors with positive attitude. * Creative problem solving to "meet people where they are at". * Performs additional duties as may be assigned to ensure complete service to all customers. Qualifications Education High school diploma or equivalency Qualifications/Experience Must be in recovery from mental illness and be willing to talk about that experience with clients, family, team members, etc. as a method to promote resiliency and recovery. Completion of 40-hour Peer Support training or ability to complete within first 6 months of hire. Iowa Driver's License Required.
    $28k-32k yearly est. Auto-Apply 22d ago
  • desktop support

    Artech Information System 4.8company rating

    Technical support engineer job in Dubuque, IA

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desk side Support Representative Distributed Client Services Location :DUBUQUE,IA-52001 Duration: 1 Year (with possible extension) JD : Deskside Support, Remote Desktop Support, Windows,Linux, Mac OS, MS Office, Network Connectivity, O365. Must be professional, be very customer sat focused with excellent skills in Windows. Solid skills with Linux and Mac. Additional Information For more information, Please contact Shubham ************ ***************************
    $38k-47k yearly est. Easy Apply 60d+ ago
  • Information Technology Professional

    U.S. Navy 4.0company rating

    Technical support engineer job in Dubuque, IA

    To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military
    $66k-90k yearly est. 14d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Technical support engineer job in Dubuque, IA

    This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-35k yearly est. 1d ago
  • Now Hiring IT and Telecom Field Technicians

    Hardy Industries 3.7company rating

    Technical support engineer job in Dubuque, IA

    Benefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid driver's license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive. Compensation: $18.00 - $25.00 per hour About Us Our mission is full dedication to reinventing business models and everyday products with you, the consumer, in mind. From I.T, to Internet and Network Infrastructure.We also have VoIP, Remote support, Webhosting and Design, even assist with Corporate Business structure from small to large. And that's just the start. The Road This Far Hardy Industries, in concept, began in 2004 in a small two story home in the U.S. Virgin Islands. In the years that followed, and a few reincarnations later, AMG Tech Support was formed in the State of Nevada and has become a fixture in providing field technicians nationally for many of the businesses you see every day. Hardy Industries puts into practice years of providing Technical services to institutions and business' ranging from Retail to Telecommunications and brings new versions of these services to you with a new twist.
    $18-25 hourly Auto-Apply 60d+ ago

Learn more about technical support engineer jobs

How much does a technical support engineer earn in Dubuque, IA?

The average technical support engineer in Dubuque, IA earns between $48,000 and $96,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.

Average technical support engineer salary in Dubuque, IA

$68,000
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