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Technical support engineer jobs in Portland, ME

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  • IT Helpdesk Specialist

    Tyler Technologies 4.3company rating

    Technical support engineer job in Yarmouth, ME

    Description The IT Helpdesk Specialist provides tier one phone support for Tyler's employee computing needs. The ideal candidate will have a strong customer service focus, with prior general Information Technology knowledge of computer systems, software, and applications. The candidate should be self-directed, detail-oriented, quick to learn new technologies, and be able to handle multiple tasks simultaneously. Primary work hours are between 8 AM and 5 PM, with hours of operation between 8 AM and 8 PM ESTResponsibilities Provide end-user support for Tyler's internal customers via telephone, email, remote control, and in-person. Maintain a high level of courteous customer service at all times Respond to emails, phone calls, and instant messages from Tyler employees requesting help with computer-related issues Learn the functions and back end of Tyler's applications and corporate software so you can walk users through the steps to troubleshoot their issues or train them on processes Aid the management team in conceptualizing updates and upgrades that will enhance Tyler's employees' experience Qualifications Associate's degree in computer science or equivalent experience/certification Demonstrated or previous experience installing, configuring, and supporting operating systems, PCs, printers, and other hardware with entry-level knowledge of networking as well. Ability to prioritize and complete multiple tasks in a fast-paced, technical environment Excellent customer service, organizational, interpersonal, and communication skills Prior phone/customer service experience is key Ability to work independently and in a team environment Demonstrated ability to maintain a positive, professional attitude Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements.
    $71k-89k yearly est. Auto-Apply 60d+ ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support engineer job in Portland, ME

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $53k-73k yearly est. 15d ago
  • Help Desk Technician

    Verrill 3.6company rating

    Technical support engineer job in Portland, ME

    Job Details Portland Office - Portland , ME Full TimeDescription Verrill is actively reviewing resumes for a Help Desk Technician in our Portland Office in Maine. As one of New England's top full-service law firms, we are interested in hiring talented individuals to join our team. Verrill offers a competitive salary and benefits package, as well as a supportive work environment in which our employees can grow and prosper both professionally and personally. This full-time, non-exempt position will be the primary point of contact for assigned applications and systems, including hardware and software issues. Responsibilities may include application operation and troubleshooting, document processing assistance, technical research, configuring and troubleshooting hardware, and audio/video equipment support. This position includes training of attorneys and professional staff, either one-on-one or as an instructor in our internal technical training program when appropriate. Previous help desk experience is preferred. The ideal candidate will have advanced computer skills (including Word, Excel, and PowerPoint), strong organizational skills and the ability to learn independently. A college degree in computer science, information technology or related field is preferred. A commitment to providing superior customer service is essential. Candidates must enjoy problem solving and working with others to find effective solutions to computer related issues. Previous law firm experience is a plus. Applications will be reviewed in the order they are received, and the position will remain open until filled. Need help applying? Please contact the Talent Acquisition Team. Verrill is an Equal Opportunity Employer. We encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.
    $34k-50k yearly est. 60d+ ago
  • Computer Security Systems Maintenance Technician- Portland ME

    Sentrillion 4.2company rating

    Technical support engineer job in Portland, ME

    Join Sentrillion and play a critical role in enhancing computer security systems through cutting-edge computer security systems in Portland ME regional area. This position offers an exciting opportunity to work on innovative projects that directly impact security landscapes. You will collaborate with talented professionals who share a commitment to excellence and integrity, fostering an environment where your skills and ideas will thrive. Embrace the chance to push boundaries in technology while contributing to high-performance outcomes that ensure the safety and security of our nation. This is your opportunity to make a meaningful difference in a forward-thinking company that values customer focus and professional growth. Apply today and be part of something greater! Sentrillion: Our Story - Let us introduce ourselves Cntrl-click- Here For nearly a quarter of a century, we have been helping secure America's borders and safeguard national assets through integrated technology solutions. We develop strategies and implement solutions that increase safety and security, save time, decrease cost, and improve outcomes. We are also committed to being a good corporate citizen and helping improve the communities in which we live and work by partnering with community organizations and volunteering. A right-sized organization, we are big enough to protect the perimeter of the country, yet small enough to rapidly respond to customer needs. What it's like to be a Computer Security Systems Technician As a Computer Security Systems Technician at Sentrillion you can expect a dynamic daily routine centered on ensuring the seamless deployment of cutting-edge security solutions. Your day will begin with reviewing project plans and schedules, followed by collaborating with team members to assess installation requirements. You'll be responsible for executing system installations, configuring software, and conducting thorough testing to guarantee optimal functionality. Regular troubleshooting and maintenance activities will be essential, including responding to customer inquiries effectively. Full benefits package available which includes health insurance, dental and vision coverage, life insurance options, accidental death, and dismemberment insurance, long and short-term life insurance, health care flexible spending account, dependent care flexible spending account, 401(k) plan, education reimbursement, training and certificate reimbursement and paid vacation, holiday, jury duty, bereavement, and military leave. Additionally, you will participate in ongoing training sessions to stay up-to-date with the latest technologies and industry best practices. Communication with both internal teams and external stakeholders will be key, as you'll provide regular updates on project status and address any challenges encountered during installations. This role will enhance your skill set while contributing to critical national security efforts. What we're looking for in a Computer Security Systems technician To excel at this position with Sentrillion you will need a robust set of skills. Strong problem-solving abilities are crucial, as you will frequently encounter challenges that require innovative solutions. A solid understanding of computer networking concepts will be essential for effective system installations and configurations. Additionally, attention to detail is paramount to ensure that installations meet security specifications and operational requirements. Effective communication skills will aid in collaborating with team members and addressing customer inquiries, while project management skills will help in organizing tasks and adhering to deadlines. A willingness to learn and adapt is vital in an ever-evolving security landscape, as well as a commitment to maintaining the highest standards of integrity and excellence. Combining these skills will enable you to contribute significantly to Sentrillion's mission of enhancing national security. Connect with our team today! So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team! Sentrillion is an EEO Employer / Protected Vet / Disabled
    $51k-68k yearly est. 51d ago
  • IT Technician

    Dechra Veterinary Products LLC

    Technical support engineer job in Portland, ME

    As a people first values-based culture, we provide free weekly wellness sessions focused on our employee's physical and mental wellbeing, and flexible work arrangements. We offer a generous employer 401k match and an employee stock purchase plan for long-term financial wellness. Our full array of health, financial and voluntary benefit programs are what you would expect from a recognized Best Place to Work. As a member of the Dechra Group IT team, the IT Technician will be responsible for providing technical support to include general IT related triage, helpdesk driven workloads, account management, systems monitoring. Provide tier I support for all hardware including workstations, servers, general infrastructure systems, peripherals, operating systems, and applications in accordance to company policy and established standards and procedures. The IT Technician will provide hands-on technical support of local site employees and remotely assist employees across North America including Mexico and Canada, reporting to the IT Manager and will work closely with Group IT colleagues at other sites to implement, maintain, and enhance a broad spectrum of technology solutions. Must possess the technical experience and aptitude to work on multiple levels of the technology stack (infrastructure hardware, operating systems, applications) within a wide variety of hardware/software solutions. The IT Technician will need to be able to work independently under minimal supervision, and at times during non-business hours. Key Responsibilities Ensuring that all employees, customers and stakeholders receive a first class level of service in relation to IT incidents and service requests. Providing First and Second Line support for software and hardware fault resolution. Adhere to established IT department standards and procedures as set forth by the IT Director and local IT Manager. Deployment of new hardware and software assets based on the IT department standards. Ensure regional site documentation is accurate and up to date at all times. Deployment new assets in line with the company's hardware refresh policy. Remote support using software support tools, telephone, or desk side support. Escalation of incidents to line management as required. Interaction with Incidents and requests in the helpdesk call handling system. Use existing procedures to solve routine or standard problems. Research and discover new technology solutions. Evaluate and recommends methods and tools for streamlining and improving the established IT processes. Competencies Strong Technical Aptitude Strong Customer Service Strong Problem Solving Learning Agility Flexibility Results Focused Self-Starter Work independently Behavior and Values (D) Dedication - committed to delivering excellence (E) Enjoyment - enthusiastic and results driven (C) Courage - able to take calculated risks (H) Honesty - honesty and integrity (R) Relationships - team player (A) Ambition - willing and able to go the extra mile Skills Knowledge of a broad range of technologies and their applications Experience installing, configuring and maintaining a wide variety of hardware and software Experience working in an IT role supporting local and remote users Experience with technical writing for IT procedures and network diagrams Good interpersonal skills Able to work independently and reliably in a dispersed geographic IT team with minimal supervision Able to multi-task and deliver under pressure Qualifications Prefer 5 years hands on IT experience within a mid-sized corporate environment. Prefer college degree in Information Systems AND/OR recognized current IT certifications (MCSE, CCNA, etc.). Knowledge and Experience - Essential Microsoft stack - O365, Active Directory, Group Policy, NTFS, WSUS, Server 2012- 2016, Windows 10, SCCM, Exchange 2016, Teams, InTune Hardware - Microsoft SurfacePro tablets, Lenovo desktops, HP servers, HP/Aruba switches, Cisco Meraki access points, access control systems, IP camera systems VMWare vSphere vCenter Avaya IPOffice Server Edition and SIP devices Networking (Demonstrable TCPIP knowledge, DNS, DHCP) Remote access/control solutions (TeamViewer, Cisco AnyConnect VPN) Trend Micro Antivirus Cisco ASA/Firepower and UmbrellaDNS Malware remediation HelpDesk systems Knowledge and Experience - Desirable Seasoned IT Technician with experience in both large and small environments Passion for learning new technologies Experience working within an international company Cloud based solutions experience Experience with PowerShell scripting, command line tools, event log parsing, native windows troubleshooting tools, monitoring tools Additional Details Occasional travel may be required
    $30k-56k yearly est. Auto-Apply 60d+ ago
  • Trade Operations Senior Support Specialist

    TD Bank 4.5company rating

    Technical support engineer job in Portland, ME

    Vienna, Virginia, United States of America **Hours:** 40 **Pay Details:** $86,840 - $139,360 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Line of Business:** TD Wealth **Job Description:** The Trade Operations Senior Support Specialist is responsible for the strategic and operational oversight of the trading desk, ensuring adherence to regulatory requirements, risk management practices, and timely execution of trading activities. This leadership role serves as a key point of escalation and governance, maintaining rigorous standards of compliance and operational excellence. **Depth & Scope:** + Provides oversight of trading rules and system configurations in the Pershing Platform to ensure accurate and compliant trade processing + Manages and oversees regulatory reporting requirements, including but not limited to CAT, CAIS, TRACE, and other mandated reporting obligations. + Ensures adequate staffing levels and resource allocation to handle live trading orders efficiently and meet service level standards + Supervises and participates in the review and release of flagged live orders, acting as a dual control for higher-risk transactions to mitigate operational and market risk + Reviews and grants approvals for trade exceptions and non-standard transactions + Maintains oversight of key risk metrics and escalate issues as necessary to senior management + Leads the development, maintenance, and enhancement of policies, procedures, and desk-level controls to comply with regulatory and firm requirements + Acts as the regulatory change management lead, assessing and implementing required changes to processes, systems, and reporting in response to new or amended regulations + Partners with Compliance, Risk, Technology, and other business units to ensure trading activities align with internal standards and external regulatory expectations + Provides guidance, training, and mentorship to trading support staff to promote a culture of risk awareness and operational excellence + Assists in identifying, investigating and resolving trade errors by coordinating with advisors and support teams, helping to minimize financial exposure and prevent reoccurrence **Education & Experience:** + An undergraduate degree in a relevant field is preferred however candidates with significant directly related professional experience will also be considered. + 5+ years industry experience + Series 7 and 24 **OCC:** + This position is with a FINRA member, broker and/or dealer and is subject to the requirements of FINRA and Securities Laws. May (or may not) be a registered position under FINRA. + Must be eligible for employment under standards established by FINRA. Subject to the investigation and verification requirements of FINRA Rule 3110(e), including: the Firm's obligation to _investigate_ the good character, business reputation, qualifications and experience of an applicant for registration _before_ applying to register the applicant with FINRA and filing the applicant's Form U4 with the CRD, and before representing on the applicant's Form U4 that it has conducted this investigation and verified the accuracy and completeness of the information contained in the applicant's Form U4; and the Firm's obligation to _verify_ the accuracy and completeness of the information contained on the applicant's Form U4, no later than 30 calendar days after the Form U4 is filed with FINRA. + Satisfactory results on a criminal background check, credit report check, civil litigation search, and regulatory agency or self-regulatory organization enforcement action search, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority or self-regulatory organization, are required by federal law for this position. **Physical Requirements:** Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% + Domestic Travel - Occasional + International Travel - Never + Performing sedentary work - Continuous + Performing multiple tasks - Continuous + Operating standard office equipment - Continuous + Responding quickly to sounds - Occasional + Sitting - Continuous + Standing - Occasional + Walking - Occasional + Moving safely in confined spaces - Occasional + Lifting/Carrying (under 25 lbs.) - Occasional + Lifting/Carrying (over 25 lbs.) - Occasional + Squatting - Occasional + Bending - Occasional + Kneeling - Occasional + Crawling - Never + Climbing - Never + Reaching overhead - Occasional + Reaching forward - Occasional + Pushing - Never + Pulling - Never + Twisting - Never + Concentrating for long periods of time - Continuous + Applying common sense to deal with problems involving standardized situations - Continuous + Reading, writing and comprehending instructions - Continuous + Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (*************************************** **Additional Information:** We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. **Interview Process** We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at *************** . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
    $86.8k-139.4k yearly 60d+ ago
  • Associate Automation & Manufacturing Execution Systems (MES) Support Specialist

    Capsugel Holdings Us 4.6company rating

    Technical support engineer job in Portsmouth, NH

    Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of. Job Summary The Associate Automation & Manufacturing Execution Systems (MES) Support Specialist will focus on supporting internal customers who use Syncade and DeltaV. This role is also responsible for assisting in performing tasks associated with the creation, maintenance, and upkeep of the Syncade and DeltaV Systems. *** Shift Schedule: The shift schedule is from 6pm-6am on a rotating schedule each week *** What you will get Competitive salary and comprehensive benefits package Opportunities for career growth and development Supportive and inclusive work environment Access to cutting-edge technology and tools Flexible work schedule with rotating shifts Collaboration with experienced professionals Contribution to impactful life sciences projects What you will do Troubleshoot Syncade and DeltaV systems to resolve issues Support floor activities to ensure successful process completion Collaborate with supervisors to update logic and batch records Assist production via Helpdesk with technical support Perform testing and validation for system changes Manage user accounts and system maintenance tasks Analyze material data from SAP and integrate into systems What we are looking for Associate's Degree in science-related discipline, Bachelor's Degree is preferred or Equivalent Experience 1+ years of experience in biotech or related environment Basic knowledge of Controls and MES software Strong written and verbal communication skills Ability to work effectively in teams and independently Analytical thinking and problem-solving abilities Willingness to learn and adapt in a dynamic setting Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if it is not achieved ethically. People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference. Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.
    $53k-83k yearly est. Auto-Apply 58d ago
  • Level 3 Technical Support Engineer

    Netsurit

    Technical support engineer job in Portland, ME

    Level 3 Technical Support Engineer Portland, ME (Onsite) Job Type: Full-Time Join Netsurit Where Technology Meets Ambition Step into the future with Netsurit, ranked #305 on Inc. 5000 Americas Fastest-Growing Private Companies and winner of the 2024 Global MSP501 Top 500 Managed Service Providers! We are not just solving IT problems we are shaping the future of AI-powered innovation. Help us design, implement, and scale intelligent solutions that empower businesses to automate processes, uncover insights, and accelerate growth. You will leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes. Please share your experience and knowledge in AI as part of your application we would love to see how you can help us drive what's next! About the Role: As a Level 3 Technical Support Engineer, you will be the go-to expert for advanced technical challenges, delivering high-end proactive and reactive support for Netsurit's client portfolio. You'll lead projects, mentor junior consultants, and ensure client environments are secure, resilient, and future-ready. What You will Do: Design and implement projects based on client requirements and scope Perform infrastructure security analysis and reporting Create client documentation and policy design Manage incidents, problems, and service requests using ITIL best practices Apply Change Management where necessary Deliver technical workshops and mentor junior team members Stay ahead of emerging technologies and AI-driven solutions What we are looking for: 3 - 5+ years in IT & Networking with formal IT qualifications (Microsoft role-based certifications preferred) Hands-on experience with Microsoft technologies: Office 365, Microsoft 365, Azure, Hyper-V / VMware Strong knowledge of TCP/IP networking, VLANs, firewalls, managed switches, and routers Solid understanding of network security, malware/ransomware prevention Familiarity with ITIL Framework and ITSM systems Minimum 1-year onsite experience at a client location Passion for IT, strong problem-solving skills, and eagerness to learn and grow Bonus Points For: Experience with AI technologies (Microsoft Copilot, Azure AI, ML models) Project leadership and client consulting experience Why Netsurit? Work with cutting-edge technologies and AI innovation Be part of an award-winning, fast-growing global MSP Opportunities for professional development and certifications Collaborative team culture that values your ideas Competitive compensation and benefits Ready to take your career to the next level and help us drive what is next in AI? Apply today and join a team that it is redefining IT and innovation!
    $58k-80k yearly est. 23d ago
  • Associate Automation & Manufacturing Execution Systems (MES) Support Specialist

    Lonza

    Technical support engineer job in Portsmouth, NH

    Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of. Job Summary The Associate Automation & Manufacturing Execution Systems (MES) Support Specialist will focus on supporting internal customers who use Syncade and DeltaV. This role is also responsible for assisting in performing tasks associated with the creation, maintenance, and upkeep of the Syncade and DeltaV Systems. *** Shift Schedule: The shift schedule is from 6pm-6am on a rotating schedule each week *** What you will get Competitive salary and comprehensive benefits package Opportunities for career growth and development Supportive and inclusive work environment Access to cutting-edge technology and tools Flexible work schedule with rotating shifts Collaboration with experienced professionals Contribution to impactful life sciences projects What you will do Troubleshoot Syncade and DeltaV systems to resolve issues Support floor activities to ensure successful process completion Collaborate with supervisors to update logic and batch records Assist production via Helpdesk with technical support Perform testing and validation for system changes Manage user accounts and system maintenance tasks Analyze material data from SAP and integrate into systems What we are looking for Associate's Degree in science-related discipline, Bachelor's Degree is preferred or Equivalent Experience 1+ years of experience in biotech or related environment Basic knowledge of Controls and MES software Strong written and verbal communication skills Ability to work effectively in teams and independently Analytical thinking and problem-solving abilities Willingness to learn and adapt in a dynamic setting Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if it is not achieved ethically. People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference. Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.
    $45k-68k yearly est. Auto-Apply 58d ago
  • IT Specialist

    Back Bay Networks 3.7company rating

    Technical support engineer job in Dover, NH

    Back Bay Networks is a dynamic and growing Managed Services Provider (MSP) committed to delivering exceptional IT support and solutions to our diverse client base in the Dover, New Hampshire area and beyond. We pride ourselves on our proactive approach, technical expertise, and dedication to fostering strong client relationships. Join our supportive team and play a key role in empowering our clients through reliable and efficient technology. Position Overview: As a Mid-Tier IT Specialist at Back Bay Networks, you will contribute to our service delivery team, providing our clients with comprehensive technical support and proactive solutions. You will serve as a primary point of contact for various IT needs, including system implementation, user support, and issue resolution across both Windows and mac OS environments. This role requires a strong blend of technical proficiency, problem-solving skills, and a commitment to delivering outstanding customer service, both remotely and on-site. Responsibilities: Provide expert-level end-user support for installing, configuring, and effectively utilizing various software and hardware solutions across mac OS and Windows operating systems. Independently troubleshoot and resolve a wide range of technical issues efficiently and effectively via phone, email, and remote access tools, escalating complex problems to senior team members when necessary. Perform on-site diagnostics, repair, and maintenance for client IT infrastructure when remote resolution is not feasible, ensuring minimal disruption to their operations. Maintain a deep and current understanding of the technologies and services offered by Back Bay Networks to provide informed and accurate solutions to client inquiries. Accurately and thoroughly document all customer interactions, troubleshooting steps, and resolutions within our ticketing system, contributing to our knowledge base. Administer and support client environments leveraging Windows Server (2012-2022), Active Directory, Microsoft Exchange, and Microsoft 365, including user management, security configurations, and essential maintenance. Proactively communicate customer concerns, recurring issues, and potential service improvements to relevant internal teams to enhance service delivery. Assist with technical aspects of pre-sales activities, including solution demonstrations and scope definition, as well as the on-site implementation and training of new technologies for clients. Maintain organized digital and physical file systems, correspondence, and client records in accordance with company policies. Job Requirements: Minimum of 3-5 years of progressive hands-on IT experience, with a demonstrable track record supporting diverse client environments. Solid expertise in managing and troubleshooting Windows Server environments (2012-2022), Active Directory (user and group management, GPOs), Windows client operating systems, and mac OS in a business setting. Proven ability to diagnose and resolve networking issues, including basic firewall configuration and troubleshooting (e.g., understanding of ports, protocols). Experience with various backup and recovery technologies and strategies. Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to both technical and non-technical users. Strong analytical and problem-solving skills, with the capacity to manage multiple priorities and tasks effectively in a dynamic environment. Familiarity with email systems such as Microsoft Exchange and Microsoft 365 administration. Must successfully pass a background check. Must reside within a 1-hour driving radius of our Dover, NH office to facilitate timely on-site support. Preferred Skills and Experience (Not Required): ITSM certifications (ITIL Foundation or higher). Project Management fundamentals or certifications (e.g., CAPM). Networking certifications (e.g., CompTIA Network+, Cisco CCNA). Security certifications (e.g., CompTIA Security+, CompTIA CySA+). Cloud platform experience and/or certifications (e.g., Microsoft Azure Fundamentals, AWS Certified Cloud Practitioner). Prior experience working for a Managed Services Provider (MSP). Hands-on experience with Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools. Relevant Microsoft certifications (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Modern Desktop Administrator Associate). Join Our Team! We encourage you to apply if you are a highly motivated and skilled IT professional looking for a challenging and rewarding opportunity to grow your career with a supportive and forward-thinking MSP! We value collaboration, continuous learning, and a commitment to exceeding client expectations.
    $84k-112k yearly est. 17d ago
  • IT System Administrator

    Alkegen

    Technical support engineer job in Rochester, NH

    Job Requirements Why work for us? Alkegen brings together two of the world's leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we're delivering products that enable the world to breathe easier, live greener, and go further than ever before. With over 60 manufacturing facilities with a global workforce of over 9,000 of the industry's most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways. Alkegen offers a range of dynamic career opportunities with globe-spanning reach. From production operators to engineers, technicians to specialists, sales to leadership, we're always looking for top talent ready to bring their best. Come grow with us! Job Responsibilities: The IT Site Support Administrator is a technical position within the IT organization. This position is responsible for maintaining the design, integrity and performance of the IT Systems. As a member of the IT Operations team and the technical service desk, this individual will play a key role in the delivery of high quality support and exceptional customer satisfaction Reporting directly to the IT Site Operations Manager, the incumbent is required to work independently with minimal supervision. This position is a customer facing role that interacts with people at every level of the organization providing support services, contributing to continual development and assisting in the deployment of global IT Infrastructure and Operations initiatives. Key Responsibilities Manage business critical IT systems to include Active Directory, M365, VoIP, MDM solutions Isolate/troubleshoot network connectivity issues. Respond to and provide accurate incident resolution and service request management within established SLA System Imaging, upgrades, configuration, and deployment utilizing enterprise-based tools Manage and verify integrity of backups and restores of Company data. Identify and mitigate potential areas of risk Contribute to knowledgebase and process archives through technical documentation Sustain state-of-the-art awareness to technologies that benefit the organization and its goals. Participate in Divisional and Global Infrastructure implementation projects Availability to participate in On Call Rotation 1x/month - Triage / Troubleshoot all Emergency issues in accordance with the critical response process. Act as Project Manager for site projects taking responsibility for implementation within the larger business initiative Train users in best practice usage of IT in line with documentation and procedures Work with internal and external partners Education, Experience, Skills and Abilities Bachelors | Associate Degree preferred 5+ years of equivalent experience in IT support functions. Clear understanding of networking principles and the ability to isolate and resolve issues (LAN/WAN). In-depth experience in a Microsoft-based environment (Active directory and Windows) A strong knowledge of IT Infrastructure, security, systems and applications Self motivated with a sharp attention to detail Knowledge of IT Operations, processes and best practices Possesses excellent self-management, interpersonal communication and organizational skills with a strong commitment to a TEAM environment. Ability to easily adapt to and learn new technologies Strong customer service skills with the ability to articulate clearly to a non-technical audience Excellent verbal/written communications and listening skills. Additional Education, Experience, Skills Preferred: Knowledge of Virtual Environments (VMWare/ESXi, Hyper-V), Cisco IOS, SCCM, Crestron, Mitel/Shortel, Azure, ERP, EDI, CAD/CAM Applications, Manufacturing/Automation
    $56k-79k yearly est. Auto-Apply 60d+ ago
  • IT Specialist I, II, III, Jira Development

    Bath Iron Works

    Technical support engineer job in Bath, ME

    Collaboration Services is a customer-focused application development group, responsible for business process workflows (Jira), intranet and teamsites (SharePoint), and support of internal and external communications tools and initiatives in support of BIW's shipbuilding programs. We are seeking an entry-level developer to develop and support Jira and/or SharePoint solutions, and secondarily to support maintenance, modernization, and transformation of legacy MS Access solutions. The successful candidate will receive training in Jira workflow development and support, and will work in a dual-reporting structure, based in the Collaboration Services team, but taking day-to-day tasking and prioritization from an internal customer organization. Initially, the developer will be expected to develop a working knowledge of Jira administration, support existing solutions, develop simple to moderately complex solutions, or make simple changes to existing solutions. As the developer gains a more in-depth knowledge of Jira, they will be responsible for increasingly complex Jira workflows, with diminishing needs for support from their peers. The developer will also gain an understanding of BIW business processes in their assigned areas and will assist in aligning business goals with software capabilities, including defining and documenting business and software requirements, and developing solutions of increasing complexity. Operating under the BIW Business Operating System (BOS), the IT Specialist ensures compliance with safety, quality, and performance standards while coordinating with other key stakeholders to meet overall milestones. Key Responsibilities Project Execution: Work within established policies, standards and development practices, and assist in development and revision of policies and practices. Provide production support for deployed solutions, including problem resolution and user education and training, both formal and informal. Build, configure, test, and maintain solutions in Jira, as assigned. Contribute to the vision and execution of Collaboration Services, including Jira, SharePoint and Office 365 adoption across the organization. Depending on the time demands of the primary Jira role, the successful candidate will also work with our Data Services team and internal customers to support and modernize legacy databases. In this role, the developer will be expected to: Design, implement, and maintain operation of diverse databases and environments, with a focus on modernizing legacy MS Access solutions Work with business stakeholders to identify and resolve database operational issues Review database design and integration of systems, and make recommendations regarding enhancements and/or improvements Team Collaboration and Communications: Collaborate with business users to identify acceptance criteria and potential test scenarios and ensure testing efforts align with delivered functionality. Work with business stakeholders to identify and resolve database operational issues Continuous Improvement: Design, implement, and maintain operation of diverse databases and environments, with a focus on modernizing legacy MS Access solutions Review database design and integration of systems, and make recommendations regarding enhancements and/or improvements Overall, this role will require extensive collaboration with internal customers and other members of the team to understand and define business needs, software requirements, and appropriate software solutions. Training and Development: The developer will also be responsible for demonstrating solutions to customers for review, developing and documenting training materials, and assisting with rollout of new solutions including communication and delivery of training. Required/Preferred Education/Training A Bachelor's degree in Computer Science, Engineering, or a related technical field is required. Formal training or coursework and proficiency with one or more contemporary programming languages such as Java, C++, or C#. Required/Preferred Experience IT Specialist I: 0-1 year of expereince in application development or IT support role. IT Specialist II: 1-2 years of experience in application development or IT support role. IT Specialist III: 2+ years of experience in application development or IT support role. A collaborative approach and ability to work professionally with others at all levels of the organization is required. Proficiency in the use of technology and computer systems required. Experience as a user, power user, site manager, or administrator of Jira or SharePoint solutions is desirable but not required. Training or experience in the development of software requirements, software testing/QA, and the software development life cycle are desirable but not required. An understanding of database standards and best practices is required; experience with database architectural concepts and best practices is desirable. Familiarity with SQL Server, MS Access, Oracle DBs, and the ability to understand and create VBA code required.
    $62k-88k yearly est. Auto-Apply 60d+ ago
  • Systems Engineer

    Healthcare Senior Data Management Analyst/Programmer In Phoenix, Arizona

    Technical support engineer job in Portland, ME

    BerryDunn is seeking an experienced Systems Engineer to manage and optimize our hybrid IT infrastructure, including on-premises and Azure environments. This role combines traditional systems engineering responsibilities with strategic collaboration to support a centralized IT model for BerryDunn's consulting team. You will play a critical role in aligning technology solutions with firm-wide initiatives, ensuring consistency, security, and scalability across internal and consulting related projects. This includes working closely with consultants to understand business needs, integrating IT standards into solutions, and driving efficiencies through automation and standardized processes. This position will sit out of our Portland, Maine office and report to the Manager of Enterprise Systems. Travel Expectations: Minimal if any travel is expected, up to 5% You Will Automation & Efficiency Develop and maintain automation solutions using PowerShell to enhance system efficiency and reduce manual tasks. Identify opportunities for process automation and implement solutions to improve productivity. Write, test, optimize, and troubleshoot PowerShell scripts, modules, and Bicep templates for infrastructure provisioning, configuration, and maintenance. Ensure all production code is maintained in source control. Infrastructure Management Oversee and enhance both on-premises hyperconverged infrastructure and Azure cloud resources to maintain strong security, high availability, and scalability. Design, implement, and configure Azure services, including virtual machines, resource groups, RBAC, networking, and storage. Database Administration Administer and maintain SQL databases, including performance tuning, backups, indexing, upgrades, and security management. Collaboration & Governance Work closely with Systems Administrators, Engineers, and other IT team members to deliver secure, functional solutions. Partner with BerryDunn's consulting team to align technology solutions with business objectives and integrate IT standards into solutions. Contribute to technical standards that ensure secure and consistent experiences across firm technology and workflows. Documentation & Reporting Create and maintain detailed documentation for system configurations, procedures, and automation scripts. Generate regular reports on system performance, automation progress, and incident resolutions. You Have Bachelor's degree in Computer Science, IT, or related field (or equivalent experience). Proven experience in Azure administration, automation, and PowerShell scripting (including module development). Experience with infrastructure-as-code tools (Bicep, ARM Templates, DSC). Proficiency in Microsoft Azure services (VMs, AD, storage, Automation Accounts, Functions). Strong knowledge of Microsoft 365 technologies (Exchange Online, Intune, SharePoint Online, Teams). Experience with source control (Git, Azure DevOps, GitHub). Familiarity with SQL database administration. Excellent problem-solving and troubleshooting skills. Strong communication and collaboration abilities. Self-motivated and able to work independently and as part of a team. Relevant Azure certifications are a plus. Experience with Microsoft Copilot and GitHub Copilot is a plus. Amazon Web Services (AWS) experience is a plus. Compensation Details The base salary range targeted for this role is $95,000 - $120,000. This position may also be eligible for a discretionary annual bonus based on factors such as company and personal performance. This salary range represents BerryDunn's good faith and reasonable estimate of the range of possible compensation at the time of posting. If an applicant possesses experience, education, or other qualifications more than the minimum requirements for this posting, that applicant is encouraged to apply, and a final salary range may then be based on those additional qualifications; compensation decisions are dependent on the facts and circumstances of each case. The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to years of experience, depth of experience, seniority, merit, education, training, amount of travel, and other relevant business considerations. BerryDunn Benefits & Culture Our people are what make BerryDunn special, and in return we strive to support our employees and help them thrive. Eligible employees have access to benefits that go beyond what's expected to support their physical, mental, career, social, and financial well-being. Visit our website for a complete list of benefits and a look into our culture: Experience BerryDunn. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process or perform essential job functions. Please contact ********************* to request an accommodation. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. About BerryDunn BerryDunn is the brand name under which Berry, Dunn, McNeil & Parker, LLC and BDMP Assurance, LLP, independently owned entities, provide services. Since 1974, BerryDunn has helped businesses, nonprofits, and government agencies throughout the US and its territories solve their greatest challenges. The firm's tax, advisory, and consulting services are provided by Berry, Dunn, McNeil & Parker, LLC, and its attest services are provided by BDMP Assurance, LLP, a licensed CPA firm. BerryDunn is a client-centered, people-first professional services firm with a mission to empower the meaningful growth of our people, clients, and communities. Led by CEO Sarah Belliveau, the firm has been recognized for its efforts in creating a diverse and inclusive workplace culture, and for its focus on learning, development, and well-being. Learn more at berrydunn.com. #BD_OPS Don't See A Match For You At This Time? We invite you to join our Talent Connection and let's stay in touch
    $95k-120k yearly Auto-Apply 4d ago
  • IT ERP Administrator

    Teledyne 4.0company rating

    Technical support engineer job in Portsmouth, NH

    **Be visionary** Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. **Job Description** **Job Summary:** The ERP Administrator/Technical Analyst is responsible for the administration, support, and enhancement of enterprise ERP systems, primarily IFS and Dynamics AX. The analyst will manage system updates, disaster recovery planning, data migration, and package delivery, while also supporting Linux and Windows server environments. The position involves cross-functional collaboration to analyze, design, test, and implement ERP solutions across business areas such as inventory, costing, manufacturing and accounting. Responsibilities include conducting audits, coordinating upgrades, and resolving complex infrastructure issues. **Essential Duties and Responsibilities** may include the following. Other duties may be assigned. + ERP administration, troubleshooting and user support (IFS, Dynamics AX, Etc...) + Service updates + Disaster recover planning and testing + Package and delivery management + Data migration + Linux and Windows server patching and upgrades + Linux and Kubernetes experience + SQL and/or PL/SQL experience + Oracle DB experience a plus + Internal and external server audits + General ERP knowledge of inventory, costing, manufacturing, and accounting a plus + Conducts analysis, design, evaluation, modification, testing and implementation of enterprise-wide systems (e.g., IFS, Dynamics AX, etc...) across functional areas + Develops test plans and protocols for evaluation of system performance + Conducts analysis of systems specifications and uses the latest analysis/diagramming tools to represent business/technical processes + Develops conversion and system implementation plans + Recommends changes in development, maintenance and system standards + Coordinates system upgrade activity + General Support - The position will have support responsibilities specific to the most complex network / infrastructure problems. Support will require troubleshooting malfunctions of network hardware and software applications, and security systems to resolve operational issues and restore services. + Good communication skills, written and verbal + Responds to emergencies as needed + Daily availability to include evenings and weekends when necessary to reach goals and deadlines. **Computer Skills:** + Specialist knowledge and in-depth experience with the following applicable system: + ERP (IFS, Dynamics AX, etc...)( + Linux OS + Windows OS + SQL or PL/SQL + Oracle DB + Microsoft Office Suite (i.e., Outlook, Word, Access, Excel, PowerPoint, Project, Visio, etc.) + Support ticketing systems, change control methodologies and their importance to ITIL best practices + IT security concepts and best practices (e.g. Microsoft, Cisco, etc.) **Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Education and/or Experience:** Bachelor's degree (B.S.) from four-year college or university in related field and/or 5+ years of directly related experience and/or training; or equivalent combination of education and experience. **_** US Citizenship is required for this position. We are unable to hire individuals currently on a work visa or individuals who will require a work visa in the future. **_** Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions. Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. You may not realize it, but Teledyne enables many of the products and services you use every day **.** Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
    $57k-79k yearly est. 28d ago
  • Technician, Customer and Network Facing

    Cogeco Inc.

    Technical support engineer job in Rochester, NH

    Our culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description : About Our Company Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We are 'Above And Beyonders', who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers' lives through connected and memorable experiences. As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA). Why Work At Breezeline? As one of the country's fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person's unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us. Internal Values - How we act We're proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job - they want an extraordinary life - and at Breezeline, we want to make that a reality. And here is how we do it. Fun: We laugh a lot. It makes every day brighter, and if you don't love what you do, you're not doing it right. Job flexibility: We think everything you do matters - at work and home. Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too. Total Rewards: Let's be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We've got you and your family covered with one of the best packages in the business. Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals! Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry. Summary Under general supervision, the Customer and Network Facing Technician is a universal technician that is responsible for performing field installation and service work, troubleshooting, repair and maintenance of cable television, internet, and telephony systems. This role supports the growth of the system by ensuring the quality performance of technical services, installation setup, testing, and maintenance of all current and future products and services over Hybrid Fiber Coax (HFC) and Fiber to the Home (FTTH) networks. The incumbent ensures the quality of services provided to end-users meets or exceeds established industry and company performance standards and complies with FCC requirements and protocol. Essential Duties and Responsibilities * Install, maintain, disconnect, and troubleshoot television, high-speed internet, telephony, and automation systems for residential and business clients. * Performs preventative maintenance and repair of the HFC and FTTH networks, including all associated equipment, in accordance with company engineering standards. * Read and accurately interpret system/network design maps. * Install and replace HFC physical plant network components such as coax, actives, passives, grounding systems, pedestals, riser guards, conduit, etc., according to technical specifications. * Identify and repair upstream and downstream ingress. * Complete end-of-line network testing to meet technical specifications. * Regularly test all HFC network components using test equipment including: signal level meters, volt-ohm meters, leakage detector, Time Domain Reflectometer (TDR), and Optical Time Domain Reflectometer (OTDR). * Perform routine maintenance, troubleshoot, and update records of standby power supplies according to technical specifications. * Troubleshoot and repair basic distribution problems associated with RF, AC, and DC elements of the forward and reverse plant. * Restore system service outages. * Perform CLI rideouts and monitor and repair signal leakages. * Maintain tools and equipment inventory. * Accurately complete work orders in a timely manner. * Maintain, secure, and stock assigned vehicle and equipment. * Ensure productivity is being tracked through company applications (e.g., NRBY, WFX, Stratusync, iGlass). * Work alongside Headend personnel to properly OTDR any damaged fiber. * Properly assist on projects such as Remote Phy, 5-85 Mhz, Node activation, E2E testing on new properties, etc. * Prepare for daily work assignments by requisitioning equipment and supplies from the warehouse and stocking the vehicle as needed. * Maintain company truck and other equipment per service requirements and safety guidelines. * Drive a company vehicle between office/home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies. * Communicate with dispatch (via WFX, phone, etc.) for assistance, status on current installs, or new service requests. * Consult with supervisor and other technicians for advice and assistance as needed. * Interact with customers in a professional, courteous manner, including when responding to escalations and repeated customer concerns. * Educate customers regarding their existing and new services and promote other company services. * Comply with all safety procedures and policies. Competencies To perform the job successfully, an individual should demonstrate the following competencies: * Integrity: Tactful, maintains confidence, fosters an ethical work environment, prevents inappropriate behaviors by coworkers. * Initiative: Brings about great results from ordinary circumstances; prepares for problems or opportunities in advance; transforms leads or ideas into productive business outcomes; undertakes additional responsibilities and responds to situations as they arise without supervision. * Planning, Prioritizing, and Goal Setting: Prepares for emerging customer needs; manages multiple projects; determines project urgency; uses goals to guide actions and creates detailed action plans. * Communication: Clearly conveys information through a variety of media (verbal, written, e-mail, v-mail, etc.) in a way that engages the audience and helps them understand and remember the message; listens well. * Self-Development and Continuous Learning: Stays informed of current industry trends; actively identifies opportunities for learning; learns and applies new concepts to improve job performance; shares information with others on the job; takes responsibility for career development. * Customer Focus: Demonstrates a high level of service delivery; does what is necessary to ensure customer satisfaction; addresses and resolves service failures; prioritizes customer needs; makes customers and their needs a primary focus of actions. * Collaboration and Teamwork: Recognizes others' perspective, objectives and motives; works collaboratively towards solutions that benefit all involved parties and help accomplish common Cogeco objectives. * Attention to Detail: Alert in high intensity/high-risk environments; follows detailed procedures and ensures accuracy in documentation and data; carefully monitors gauges, instruments, or processes; concentrates on routine work detail and organizes and maintains a system of records. * Adaptability: Works with little supervision; manages ambiguity and autonomy; flexibility to work in an unstructured environment; deals effectively with uncertainty and change. Qualifications Minimum * Demonstrated proficiency in Core Technician skillsets. * Valid state driver's license and a good driving record within Company required standards. * Certifications and licenses, as required by state and municipal laws. * Successfully meet (and maintain) additional background check requirements for specialized projects/services. * Preferred 3 years or more of work experience in a comparable field (e.g., related hands-on trade role) or a one-year certificate from college or technical school; or equivalent combination of education and experience. * Minimum of one year of direct customer service experience. * PC and Windows software skills. * Able to work required shifts and overtime (if necessary), including regularly scheduled days as well as unscheduled days and beyond regular work hours (including on-call rotation) due to customer or operational demands. * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to write routine reports and correspondence. * Communicates professionally and effectively with customers, vendors, and employees. * Ability to apply concepts of basic mathematics, algebra, and geometry. * Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. * Ability to accurately measure distances, using tapes or other measuring devices. * Ability to adhere to Local, Federal regulations and Company policies. * Ability to carry, climb, and operate extension ladders up to and including 32' high and up to 75 pounds. * Ability to Operate Aerial Lift Equipment rated with a 350lb maximum total load capacity. * Ability to differentiate between different sizes and colors of wires. * Ability to drive company vehicles in a safe and responsible manner. * Ability to make cable connections in tight spaces by bending, reaching, twisting. * Ability to operate appropriate computer or test equipment associated with position. * Ability to prioritize and organize effectively. * Ability to carry and use a variety of hand tools, power tools and equipment.. * Ability to frequently bend, stoop, and crawl. * Requisite ability to drive commercial vehicle (DOT physical may be required). * Ability to lift an 88lb power supply from floor to 42". * Occasionally sit and climb ladders/stairs; performs fine motor and pinching movements, and pivots with feet and bends, twists, and laterally flexes back & reaches at overhead shoulder, knee, and floor levels, stoops, squats, crouches, kneels, and crawls and press foot pedals. * Frequently stands and walks & pushes/pulls with arms and grasps with hands & reaches at waist. * Ability to climb ladders and/or utility poles and work in high places including roofs.. * Ability to work in small / confined spaces (such as crawl spaces and attics) to tolerate typical residential and commercial controlled work environments as well as uncontrolled weather-related heat and cold for extended periods of time. * Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations. * Travel as business needs dictate. Preferred * High school degree or GED equivalent preferred; post-high school education a plus. * Spanish proficiency is desirable in some locations. Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts; high, precarious places; risk of electrical shock and vibration. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles and extreme heat. The noise level in the work environment is usually moderate. Benefits: * Competitive salary * Medical coverage (including prescription and vision plans) * Dental coverage * Life Insurance (1x salary at no cost to employee) * Long and short-term disability insurance (no cost to employee) * Voluntary employee, spousal, and child life insurance * Company recognized Holidays with additional Floating Holidays * Paid Time Off (PTO) programs * Comprehensive Flex Work Policy * 401(k) plan eligibility (company match 50% up to 5% of eligible contributions) * Participation in the Employee Bonus Plan * Participation in the Cogeco Stock Purchase Plan * Complimentary and discounted broadband services (for those in our service area) * Tuition Reimbursement * Headspace Membership * Betterhelp Membership * Opportunities for LinkedIn Learning subscriptions for select colleagues Location : Rochester, NH Company : Breezeline At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging. By creating a culture where all our colleagues can bring their best selves to work, we're doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers. If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at ********************
    $64k-85k yearly est. Auto-Apply 60d+ ago
  • Systems Engineer

    Planesense, Inc. 4.0company rating

    Technical support engineer job in Portsmouth, NH

    The Systems Engineer is responsible for maintaining cloud and on-premises applications, servers, storage, and network equipment. The position reports to the Director of IT and will be expected to plan, install, configure, and manage all aspects of IT infrastructure to ensure reliable, secure, and cost-effective delivery of services. Essential Duties and Responsibilities include the following. Other duties may be assigned: Respond to service tickets in a timely and professional manner. Build, configure, and support computers, servers, mobile devices, printers, and related peripherals. Install, support, and upgrade software applications deployed to computers, servers, and mobile devices. Help identify and resolve all hardware and software technical problems that impact production services. Keep affected users informed as to the status of the problem until resolution. May require after-hours or weekend work. Create documentation and knowledgebase articles for team members to aid in cross-training and consistency in work efforts. Keep documentation up to date. Participate in group discussions related to resolving common issues and escalate/collaborate with IT staff in other areas as necessary. Provide end-user training on proper techniques and procedures to effectively complete their work as it relates to information technology. Work with external vendors to resolve hardware and software issues. Qualifications: Experience with: Cloud computing environments such as AWS, Azure, GCP, or Oracle. Hypervisors like VMware vSphere, Microsoft Hyper-V, or Proxmox. Switching and routing vendors like Cisco, HPE/Aruba, or Juniper. MDM solutions such as Intune, Jamf, or Iru (Kandji). Configuration of Identity and Access Management platforms like Entra or Okta. Knowledge of monitoring solutions like PRTG, Nagios XI, or Prometheus. Experience in an agile environment and working with tools like Jira, Basecamp, or Trello. Education and/or Experience: B.S. in Computer Information Systems, or related field. 8-10 years' experience in IT systems administration or systems engineering roles. Certifications in Cisco, VMware, AWS, Azure, Jamf or others a plus. Strong hardware and software troubleshooting skills.
    $77k-101k yearly est. Auto-Apply 15d ago
  • Solutions Engineer

    IAPP 3.9company rating

    Technical support engineer job in Portsmouth, NH

    The IAPP is seeking a Solutions Engineer to drive technical innovation and strategic development within our Technology team. This pivotal role will focus on leading the development of system, technical, and product standards that align with our long-term business strategies. Essential Duties and Responsibilities Advance projects in Cloud and DevOps. Develop innovative, pragmatic solutions to intricate technical challenges by leveraging comprehensive analysis, strategic thinking, and adaptive problem-solving. Support new product launches and technology stack modernization. Collaborate across teams to define technical requirements and design resilient solutions. Maintain a holistic approach to technology architecture and vendor relationships. Guide and collaborate with software engineering teams. Design adaptable product and system architectures. Foster efficiency and technological advancement. Additional Duties Additional duties as assigned. Minimum Qualifications Education and/or Experience 7+ years of software engineering experience. Proven expertise in: Agile methodologies. DevOps practices. Modern technology frameworks. Business operations and global technology trends. Proficiency in: Client-side and server-side JavaScript frameworks. NoSQL databases. Microservices and API integration. Deep understanding of: Code review processes. Layered solution design. Security protocols (access control, authentication). Secure software development lifecycle (SDLC). Cloud-scale data ingestion. Exceptional communication and interpersonal abilities. Strong negotiation and consensus-building skills. Design thinking approach. Test-driven development mindset. Adaptability in dynamic environments. Collaborative spirit. Work Environment At the IAPP, we value in-person connections fueled by fun, excellence, and communication. To align with this value, we have a hybrid work environment that allows for two remote days and three days in our Portsmouth, NH office. About the IAPP The IAPP is the largest and most comprehensive global information privacy community and resource. Founded in 2000, the IAPP is a not-for-profit organization that helps define, promote and improve the privacy profession. More information about the IAPP is available at iapp.org. What We Offer Working at the IAPP is an opportunity like no other. In addition to a competitive compensation package including base salary, bonus and a full range of benefits, the IAPP offers a creative, supportive and flexible environment. Other perks include casual dress, a dog-friendly office, summer hours, and sabbaticals after seven years of service. We work in a “get-stuff-done” culture that values respect, personal and professional growth, and an entrepreneurial attitude. We have been named to Business NH Magazine 's Hall of Fame for “Best Small Companies to Work for in NH.” Want to be part of our dynamic and rapidly growing organization? View more information about all of our open positions on our website: iapp.org/careers.
    $74k-94k yearly est. 4d ago
  • Cloud Systems Engineer

    Finger Lakes Technologies Grp 3.6company rating

    Technical support engineer job in Portsmouth, NH

    FirstLight is a premier Telecom and Cloud Provider delivering advanced technology solutions and data center services throughout the Northeast. We are expanding our Engineering team and seeking technology professionals with 5+ years of experience supporting critical IT infrastructure and customers. The ideal candidate will join a tight-knit, customer-focused, highly collaborative engineering team that emphasizes knowledge sharing, skill development, and technical excellence. Primary Responsibilities * Support new and existing VMware, Microsoft, and Linux environments, with a strong focus on Linux * Troubleshoot and resolve Tier 2 escalations related to VMware, Microsoft, and Linux storage environments * Maintain, optimize, and troubleshoot OS performance issues while adhering to best practices * Manage user accounts, PAM, sudo policies, LDAP/IdM, and SAML integrations * Handle package management and repository mirroring * Recommend technology upgrades and improvements using industry best practices * Troubleshoot systemd, journald, and related service issues * Tune kernel parameters (sysctl, hugepages, network buffers) * Create and maintain high-quality documentation * Contribute to excellent customer service, communication, and process adherence * Support our BraaS, DRaaS, and IaaS offerings Required Technology Skills Minimum 5+ years of hands-on experience architecting, implementing, and supporting mixed Microsoft and Linus environments including: * Hands-on experience with hypervisors such as VMware ESXi 7/8, KVM/QEMU, Proxmox, or Xen-preferably in a multi-tenant cloud environment * Virtualization & multi-tenant isolation (resource pools, clusters, quotas, cgroups, namespaces) * Storage policy design & enforcement-IOPS limits, thin/thick provisioning, snapshots * Microsoft Server and Active Directory * Clustering, replication, and high-availability technologies * High-performance storage (block, Ceph, object, SAN) * Working knowledge of PowerShell, Bash, Ansible, CI/CD basics, JSON/YAML * Application firewalls and load balancers * IP networking fundamentals: VLANs, VXLAN, subnetting, routing protocols * MSSQL environments * Cluster lifecycle management: upgrades, node pools, autoscaling * Disaster recovery including on-platform backups (Veeam, Zerto, snapshots) and offsite replication * Knowledge of security, governance, and compliance concepts * Ability to execute complex projects independently and as part of a team Required Executive Functioning & Soft Skills * Strong attention to detail and excellent organizational abilities * Clear written and verbal communication skills * Independent self-starter able to deliver with minimal supervision * Reliable, collaborative team member who values documentation and mentoring * Strong desire to continuously learn and apply new technologies * Ability to distinguish "provider responsibility" from "tenant responsibility" * Commitment to delivering excellent customer service Preferred Certifications & Education * VMware VCP * CompTIA Linux+ * Red Hat (RHCSA/RHCE) * Microsoft, Azure, AWS, or GCP certifications (preferred but not required) * BA/BS in a relevant field (preferred but not required) About FirstLight: FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight's clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight's equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.
    $75k-107k yearly est. 17d ago
  • Cloud Systems Engineer

    Firstlight Fiber

    Technical support engineer job in Portsmouth, NH

    Cloud Systems EngineerJob Description FirstLight is a premier Telecom and Cloud Provider delivering advanced technology solutions and data center services throughout the Northeast. We are expanding our Engineering team and seeking technology professionals with 5+ years of experience supporting critical IT infrastructure and customers. The ideal candidate will join a tight-knit, customer-focused, highly collaborative engineering team that emphasizes knowledge sharing, skill development, and technical excellence. Primary Responsibilities • Support new and existing VMware, Microsoft, and Linux environments, with a strong focus on Linux • Troubleshoot and resolve Tier 2 escalations related to VMware, Microsoft, and Linux storage environments • Maintain, optimize, and troubleshoot OS performance issues while adhering to best practices • Manage user accounts, PAM, sudo policies, LDAP/IdM, and SAML integrations • Handle package management and repository mirroring • Recommend technology upgrades and improvements using industry best practices • Troubleshoot systemd, journald, and related service issues • Tune kernel parameters (sysctl, hugepages, network buffers) • Create and maintain high-quality documentation • Contribute to excellent customer service, communication, and process adherence • Support our BraaS, DRaaS, and IaaS offerings Required Technology Skills Minimum 5+ years of hands-on experience architecting, implementing, and supporting mixed Microsoft and Linus environments including: • Hands-on experience with hypervisors such as VMware ESXi 7/8, KVM/QEMU, Proxmox, or Xen-preferably in a multi-tenant cloud environment • Virtualization & multi-tenant isolation (resource pools, clusters, quotas, cgroups, namespaces) • Storage policy design & enforcement-IOPS limits, thin/thick provisioning, snapshots • Microsoft Server and Active Directory • Clustering, replication, and high-availability technologies • High-performance storage (block, Ceph, object, SAN) • Working knowledge of PowerShell, Bash, Ansible, CI/CD basics, JSON/YAML • Application firewalls and load balancers • IP networking fundamentals: VLANs, VXLAN, subnetting, routing protocols • MSSQL environments • Cluster lifecycle management: upgrades, node pools, autoscaling • Disaster recovery including on-platform backups (Veeam, Zerto, snapshots) and offsite replication • Knowledge of security, governance, and compliance concepts • Ability to execute complex projects independently and as part of a team Required Executive Functioning & Soft Skills • Strong attention to detail and excellent organizational abilities • Clear written and verbal communication skills • Independent self-starter able to deliver with minimal supervision • Reliable, collaborative team member who values documentation and mentoring • Strong desire to continuously learn and apply new technologies • Ability to distinguish “provider responsibility” from “tenant responsibility” • Commitment to delivering excellent customer service Preferred Certifications & Education • VMware VCP • CompTIA Linux+ • Red Hat (RHCSA/RHCE) • Microsoft, Azure, AWS, or GCP certifications (preferred but not required) • BA/BS in a relevant field (preferred but not required) About FirstLight: FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight's clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight's equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.
    $66k-87k yearly est. Auto-Apply 25d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time

    Us Navy 4.0company rating

    Technical support engineer job in Portland, ME

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $53k-73k yearly est. 7d ago

Learn more about technical support engineer jobs

How much does a technical support engineer earn in Portland, ME?

The average technical support engineer in Portland, ME earns between $51,000 and $92,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.

Average technical support engineer salary in Portland, ME

$68,000

What are the biggest employers of Technical Support Engineers in Portland, ME?

The biggest employers of Technical Support Engineers in Portland, ME are:
  1. Netsurit
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