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Technical support engineer jobs in Richmond, VA - 346 jobs

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  • Geographic Information Systems Technician

    Insight Global

    Technical support engineer job in Richmond, VA

    Insight Global is looking for a GIS Design Tech. for one of our large engineering clients. This GIS Specialist is responsible for the development and accuracy of Geographic Information System (GIS) maps and data. - This position will be mostly in the office assisting with GIS distribution designs and developing work packages for Joint Use Make Ready - There will also be the opportunity for data collection; collecting and verifying data - This job will be a great first step into electric distribution and will provide a valuable foundation for a career in the power delivery industry REQUIRED SKILLS AND EXPERIENCE - Engineering Tech. Degree or Bachelor's degree in a GIS, scientific or equivalent discipline - GIS background or some similar data science (usually GIS degrees or those with environmental science degrees and GIS courses or minors) - Esri's ArcGIS suite or other GIS software NICE TO HAVE SKILLS AND EXPERIENCE Distribution Experience - Utility experience - Computer Aided Design (CAD) tools - Design experience - Work Management Systems (WMS) SAP B1 and/or SAGE Experience - Understanding of NESC codes and practices
    $45k-77k yearly est. 5d ago
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  • Power Generation Technical Specialist 1

    GAI Consultants Inc. 4.6company rating

    Technical support engineer job in Glen Allen, VA

    GAI Consultants, Inc. is seeking a Technical Specialist 1 to work with the Power Generation Business Sector on primarily renewable energy projects and when needed other regional projects. GAI Consultants, Inc. offers its employees, upon approval by supervisors, the ability to work in a hybrid setting. The successful candidate will enjoy working in a team-oriented environment that will utilize their college education and past work experience to develop professionally into a well-rounded engineer with the ability to grow in today's environment. Job Duties: Site Grading Plans Erosion and Sediment Control Plans Stormwater Management Plans Hydrologic and Hydraulic / Drainage Plans Utility Design and Relocation Plans Maintenance and Protection of Traffic Plans Geotechnical Investigations Permit Applications (earth disturbance permits, building permits, land development plans, high occupancy permits, etc.) Access Road Section Development Construction Drawings, Specifications, and Quality Control Plans Construction Cost Estimates Owner's Engineer Support During Construction Field Investigations Daily/Weekly Construction Inspections Earthwork Construction Quality Control Compaction Testing Concrete Testing ESC Inspections SWPPP Inspections Environmental Monitoring General Characteristics Possesses foundational engineering concepts through undergraduate-level education. Acquires basic knowledge and develops basic skills through mentored experience. Applies learned knowledge and skills to perform assigned tasks. Performs routine technical work which does not require previous experience. Understands and complies with ethical codes. Minimum Years of Experience Entry/0+ Education B.S. Engineering or other technical degree Certification/Licensure Driver's License Technical Responsibilities Collects data and gathers information or documents. Participates in laboratory testing and field investigations. Performs basic computations or analysis. Assists with preparation of engineering deliverables. Observes construction activities. Project and Task Management Responsible for personal task management and adherence to deadlines and scope. No managerial responsibilities at this level Management Responsibility Receives close supervision on all aspects of assignments. Attains mentored experience from a licensed engineer. Communication Skills Possesses basic oral and written communication skills. Identifies and acknowledges principles of teamwork and leadership. Interacts primarily with internal project team members. Why GAI? At GAI, exceptional people have an exceptional place to work, grow, lead, and achieve. Explore an array of opportunities in locations across the U.S. and join accomplished colleagues in tackling challenging projects for a range of markets. Enjoy comprehensive benefits and feel good about being part of a collaborative team that's committed to supporting the communities we serve. Join GAI and distinguish yourself in a company poised for unlimited growth. Benefits To Working at GAI Include: Competitive salary -GAI is committed to paying market-based salaries Comprehensive benefits package including medical, vision, dental, company paid Long Term Disability, and Short-Term Disability (benefits start within 30 days of hire) New paid Maternity/Paternity/Adoption program Generous Paid Time Off and 7 paid holidays 401k company match Qualifications EducationBachelors of Civil Engineering (required) Licenses & CertificationsDriver's License (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $71k-97k yearly est. 4d ago
  • IT SUPPORT SPECIALIST - DLA

    Nexthreat

    Technical support engineer job in Richmond, VA

    Job Title: IT SUPPORT SPECIALISTLocation: Battle Creek, MI, Richmond, VA; Ft. Belvoir, VA; Philadelphia, PA; Columbus, OH; Dayton, OHJob Category: Information Technology Time Type: Full-time Potential for Telework: At the customer discretion Minimum Clearance Required to Start: SecretEmployee Type: W2 or 1099 Citizenship: US Citizen, no Dual Citizenship NexThreat is seeking an experienced IT Support Specialist. This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer-reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices. May be required to support DLA's eProcurement system(s). Enterprise Network Micro-Segmentation Software Application Solution Support NexThreat is not just a place to work-it's a place to grow, innovate, and make an impact. As a small business, we pride ourselves on our agile approach to cybersecurity challenges. We specialize in detecting cyber threats and providing cutting-edge solutions to our clients. Join our team of cyber professionals who are at the forefront of defending critical infrastructure and ensuring the security of some of the nation's most vital operations. At NexThreat, we believe that our people are our greatest asset. We offer a dynamic and collaborative environment where every voice matters, and every team member can contribute meaningfully to our mission. We are committed to the professional development and well-being of our employees, offering competitive benefits that include 401K matching, health, vision, and dental insurance, paid leave and sick days, and a generous $5,000 vacation bonus after 5 years of service. We also have a referral program that rewards you for bringing talented professionals into our family. Joining NexThreat means being part of a forward-thinking company that values innovation, integrity, and teamwork. Whether you're just starting your career or looking to take the next step, you'll find the support and opportunities you need to thrive with us. Job Description: Minimum Experience: • Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware. Certification Requirements: •Computing Environment: From the most current DLA-approved Computing Environment Certification List: AWS CSA Associate, AWS CSA Professional, AWS CS Specialty, AWS CSO Admin Associate, GCDA, GIAC GCWN, ISA CCST Level I, MCA: DS, MCA: SQL Server, MC: Azure AA, MCM: SQL Server 2008, MCM: Server 2008R2, MCSA: WS2012, Okta Certified Administrator, Infoblox CDCA Additional Qualifications: • IA Level: IAT II or IAT III• 8570.01-M Baseline Certification to include application, data, database, utility or software tools administration which require “Privileged” access NexThreat is dedicated to our employees' well-being, growth, and satisfaction. We offer a competitive compensation package that supports and enables our corporate commitment to excellence. Our extensive benefits include:Medical, Dental, and Vision Insurance: Ensuring our employees have access to essential healthcare services.401(k) Plan with Matching Contributions: Helping our employees secure their financial future.Life and Accidental Death & Dismemberment Insurance: Providing peace of mind with robust coverage.Up to Five weeks of PTO: Enabling you to streamline your work life balance.Short-Term and Long-Term Disability Insurance: Offering financial protection during unforeseen circumstances.529 College Savings Plan: Supporting our employees' educational savings goals.Employee Learning Program with Tuition Reimbursement: Encouraging continuous learning and development.Flexible Spending Account (FSA) and Health Savings Account (HSA) Plans: Allowing employees to manage their healthcare expenses effectively.Profit Sharing: Rewarding our employees for contributing to the company's success.Employee Referral Program: Incentivizing our team to bring in new talent.$5,000 Company-Paid Travel/Vacation after 5 Years of Service: Celebrating loyalty and service with generous vacation benefits.Equal Opportunity and Career Adv ancement NexThreat is committed to being an equal opportunity employer. We provide a clear pathway for career development, ensuring that all employees have the opportunity to grow and advance within the company. Fair CompensationOur commitment to fair compensation is reflected in our competitive salary packages. NexThreat's internal efficiencies enable us to offer not only fair wages but also additional financial benefits such as spot and merit bonuses, profit sharing, commuting benefits, and comprehensive insurance coverage. Reward and RecognitionWe believe in recognizing and rewarding our employees for their hard work and dedication. By regularly collecting customer feedback, we identify opportunities to provide spot bonuses, gifts, and other forms of recognition, ensuring our team members feel valued and appreciated. Vacation BenefitsUnderstanding the importance of work-life balance, NexThreat offers a unique vacation benefit. Every 5 years, employees receive $5,000 towards a vacation for themselves and their families. We strive to create a supportive and rewarding work environment where our employees can thrive both personally and professionally.
    $44k-77k yearly est. Auto-Apply 60d+ ago
  • IT Support Specialist

    Vets Hired

    Technical support engineer job in Richmond, VA

    This role will provide onsite customer support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on Email support and administration. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, effectively manages up and influences leadership, and collaborates well with immediate peers. Basic Qualifications: High School Diploma, GED, or equivalent certification At least 1 years Technical Operations experience At least 1 years of experience with IT systems and infrastructure At least 1 years experience with desktop platforms and operating systems At least 1 years of experience with incident management and reporting tools Preferred Qualifications: Bachelors Degree in Business, Information Systems, Computer Science At least 1 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions ITIL Certification At least 1 year experience with ServiceNow At least 1 years experience administering Google Workspace, Microsoft Exchange, Proofpoint, Virtru. At least 1 year of experience with public cloud (AWS, Azure, or GCP) Working Place: Richmond, Virginia, United States Company : Vets Hired
    $44k-77k yearly est. 60d+ ago
  • IT Help Desk Technician

    Endurance It Services

    Technical support engineer job in Richmond, VA

    About Us: At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference. Our team is dedicated to innovation, excellence, and creating value for our clients and community. We believe in fostering a collaborative and inclusive work environment where everyone can thrive. Overview We are seeking a skilled and customer -oriented IT Helpdesk Technician. As our IT Helpdesk Technician, you'll be the first point of contact for technical support across the facility. You'll help troubleshoot issues, maintain systems, and ensure our staff can deliver care without tech interruptions. Responsibilities: Support residents and customers with the highest level of customer service Provide Tier 1 support for hardware, software, and network issues. Assist with onboarding/offboarding of employees (account setup, device provisioning). Maintain and update IT documentation and asset inventory. Support staff with EMR systems, communication tools, and mobile devices. Coordinate with third -party vendors for escalated issues. Qualifications: 1+ years of IT support experience (preferably in healthcare or senior living). Strong knowledge of Windows OS, Office 365, and basic networking. Excellent communication and customer service skills. Ability to work independently and prioritize tasks in a fast -paced environment. Empathy and patience when working with non -technical users.
    $44k-77k yearly est. 60d+ ago
  • Desktop/Technical Support Analyst 3

    Inteletech Global

    Technical support engineer job in Richmond, VA

    ABOUT THE ROLE Need a skilled Desktop/Technical Support Technician to support the Department of Veterans Services' (DVS) Sitter & Barfoot Veterans Care Center, which is a medical facility that has about 200 IT devices (desktops, laptops, and printers, mobile phones). The candidate will assist DVS IT Management with integration, management, and support of the Information Technology program for the Veterans Care Center (VVCC) and some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems. This position requires the following skills:-Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.)-Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products.-Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.-Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.) -Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)-Basic experience with IT inventory control, ticketing system and reporting.-Basic experience with analog and digital phone configuration and troubleshooting.-Good understanding of Network and IT security.-Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.-Possesses excellent customer service skills and is teamwork oriented.-Possesses excellent problem-solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.-Possesses good organization and time management skills.-Possesses the ability to create documentation on technical issues and solutions that are easy to understand.-Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing. Compensation: $35.00 per hour About Us We're more than Software Company with a creative side. We're a full-service creative studio with a serious technology background. We take a holistic view of sales and marketing, building digital brands that deliver real value to our client. As a marketing agency, our innovative digital strategies grab and hold people's attention, and produce the communication and organizing tools needed for success. With a mix optimized to the specific goals of each client and the character of their target customer demographics, we provide true integration across media platforms and channels. Our Vision Inteletech Global, Inc provides consulting services to assist clients with their ongoing demand for changing IT environments. The early 2000s were an exciting time for IT. Digital technology was transforming our lives, and with each innovation, it became clear that digital was the future. We use our Global Delivery Model for the success of every engagement. Improve effectiveness and efficiency of IT application environments by adopting re-usable software platforms. Our onsite teams work directly with our clients to understand and analyze the current-state of problems and design specifically tailored conceptual solutions.
    $35 hourly Auto-Apply 60d+ ago
  • Technical Support

    Arete Technologies 4.5company rating

    Technical support engineer job in Richmond, VA

    Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description The Help Desk Tech is responsible for providing computer information systems support via the phone, email or at a Customer workstation. Also responsible for triage of incoming new calls and monitoring of existing calls for completion. Support duties include but are not limited to network connectivity troubleshooting, desktop hardware, OS, printers, phone, and Multimedia support. The candidate will need to have a basic understanding of Active Directory in a multiple Domain network environment. They must also have a fundamental understanding of Personal Computer and Information Systems operations. The position includes ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date. As necessary, the ideal candidate will assist in the authoring of new troubleshooting procedures, guidelines and diagrams. The candidate must possess excellent interpersonal skills for communicating as their primary job will be customer facing. The candidate also must be able to perform in a team environment Help Desk Tech Job Duties include: 1. Respond to and direct help desk tickets to other technicians for resolution 2. Perform installation and troubleshooting of PC's, printers, iPhones and software. 3. Daily inspections of server room and data closets 4. Manage backup tape rotation and cases for offsite pickup 5. Perform network jack activation for correct VLAN 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets Skill Required: -Respond to and direct help desk tickets to other technicians for resolution -installation and troubleshooting of PCs, printers, iPhones and software -Daily inspections of server room and data closets -Manage backup tape rotation and cases for offsite pickup -Perform network jack activation for correct VLAN -Basic customer training and support on Mitel phone operations -Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets Qualifications Need Local Candidates Additional Information Best Regards, Paramjot Singh
    $41k-67k yearly est. 60d+ ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support engineer job in Richmond, VA

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $59k-82k yearly est. 31d ago
  • IT Support Specialist

    G. Grattan LLC

    Technical support engineer job in Laurel, VA

    Job Description The IT Support Specialist provides hands-on technical support across Virginia Green, ensuring reliable, secure, and efficient use of technology for all associates. This role focuses on end user support, device and system administration, incident resolution, and continuous improvement of IT services. The position works closely with the IT Manager, internal IT team, and external vendors to support Microsoft 365, endpoint management, identity services, networking, and line of business systems. Adaptability, strong troubleshooting skills, and a service-oriented mindset are critical. Primary Responsibilities Customer Service and Support Mindset • Serve as a front-line representative of IT with a strong customer service focus • Deliver professional, respectful, and timely support to all associates • Set clear expectations and follow through on commitments • Balance technical accuracy with user friendly communication • Treat every interaction as an opportunity to improve trust in IT End User Support • Provide onsite and remote technical support via service desk, phone, chat, and email • Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues • Document all support tickets clearly and thoroughly from intake through final resolution • Maintain accurate notes, actions taken, and resolution details to support auditability and knowledge sharing • Escalate issues appropriately while maintaining ownership through resolution • Communicate clearly with users on issue status, expectations, and outcomes Device and Endpoint Management • Deploy, configure, and support laptops, desktops, mobile devices, and peripherals • Administer endpoint management solutions including Intune and MDM tools • Manage device lifecycle activities including onboarding, offboarding, and replacements Systems and Application SupportSupport Microsoft 365 services including Exchange, Teams, SharePoint, and OneDrive • Assist with identity and access management using Microsoft Entra ID and Active Directory • Support core business applications such as CRM, VoIP, and other SaaS platforms Infrastructure and Networking Support • Troubleshoot network connectivity issues including LAN, WAN, VPN, and Wi Fi • Support printers, scanners, and other network connected devices • Coordinate with vendors for firewall, VoIP, and ISP related issues Security and Risk Awareness • Follow and enforce IT security policies and best practices • Assist with endpoint security, antivirus, patching, and vulnerability remediation • Identify and report security incidents or suspicious activity promptly Project Support and Continuous Improvement • Participate in IT projects such as system rollouts, upgrades, migrations, and process improvements • Assist with project planning tasks including testing, documentation, user readiness, and deployment support • Execute assigned project tasks while meeting timelines and quality expectations • Provide post implementation support and feedback to improve future projects Documentation and Process Improvement • Create and maintain technical documentation, user guides, and standard procedures • Contribute to knowledge base articles to improve first contact resolution • Identify opportunities to improve tools, processes, and user experience Vendor Coordination • Open, track, and manage support tickets with external vendors and service providers • Coordinate resolution efforts between vendors and internal stakeholders Required Qualifications and Attributes Technical Skills • Strong troubleshooting skills across hardware, software, and user issues • Working knowledge of Microsoft 365 administration • Experience with Intune, MDM, and endpoint management tools • Familiarity with Microsoft Entra ID, Active Directory, and hybrid environments • Working knowledge of Windows and mac OS operating systems • Working knowledge of iOS and Android operating systems • Understanding of TCP IP networking concepts and basic firewall support • Experience supporting VoIP and video conferencing platforms • Familiarity with antivirus, VPN, and remote management tools Professional Skills • Clear and professional communication with technical and non-technical users • Strong customer service mindset and sense of ownership • Ability to prioritize and manage multiple issues effectively • Strong problem solving and decision-making skills • Willingness to learn new technologies and adapt to change Education and Experience • Bachelor's degree in information technology or related field or equivalent practical experience • Prior experience in a service desk, desktop support, or IT support role preferred Minimum Physical Requirements • Ability to sit for extended periods • Ability to use a computer keyboard and monitor for extended periods • Ability to lift up to 50 pounds *Virginia Green is committed to a diverse and inclusive workplace. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability or other legally protected status.
    $44k-77k yearly est. 8d ago
  • IT Support Specialist

    Virginia Green

    Technical support engineer job in Laurel, VA

    The IT Support Specialist provides hands-on technical support across Virginia Green, ensuring reliable, secure, and efficient use of technology for all associates. This role focuses on end user support, device and system administration, incident resolution, and continuous improvement of IT services. The position works closely with the IT Manager, internal IT team, and external vendors to support Microsoft 365, endpoint management, identity services, networking, and line of business systems. Adaptability, strong troubleshooting skills, and a service-oriented mindset are critical. Primary Responsibilities Customer Service and Support Mindset • Serve as a front-line representative of IT with a strong customer service focus • Deliver professional, respectful, and timely support to all associates • Set clear expectations and follow through on commitments • Balance technical accuracy with user friendly communication • Treat every interaction as an opportunity to improve trust in IT End User Support • Provide onsite and remote technical support via service desk, phone, chat, and email • Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues • Document all support tickets clearly and thoroughly from intake through final resolution • Maintain accurate notes, actions taken, and resolution details to support auditability and knowledge sharing • Escalate issues appropriately while maintaining ownership through resolution • Communicate clearly with users on issue status, expectations, and outcomes Device and Endpoint Management • Deploy, configure, and support laptops, desktops, mobile devices, and peripherals • Administer endpoint management solutions including Intune and MDM tools • Manage device lifecycle activities including onboarding, offboarding, and replacements Systems and Application SupportSupport Microsoft 365 services including Exchange, Teams, SharePoint, and OneDrive • Assist with identity and access management using Microsoft Entra ID and Active Directory • Support core business applications such as CRM, VoIP, and other SaaS platforms Infrastructure and Networking Support • Troubleshoot network connectivity issues including LAN, WAN, VPN, and Wi Fi • Support printers, scanners, and other network connected devices • Coordinate with vendors for firewall, VoIP, and ISP related issues Security and Risk Awareness • Follow and enforce IT security policies and best practices • Assist with endpoint security, antivirus, patching, and vulnerability remediation • Identify and report security incidents or suspicious activity promptly Project Support and Continuous Improvement • Participate in IT projects such as system rollouts, upgrades, migrations, and process improvements • Assist with project planning tasks including testing, documentation, user readiness, and deployment support • Execute assigned project tasks while meeting timelines and quality expectations • Provide post implementation support and feedback to improve future projects Documentation and Process Improvement • Create and maintain technical documentation, user guides, and standard procedures • Contribute to knowledge base articles to improve first contact resolution • Identify opportunities to improve tools, processes, and user experience Vendor Coordination • Open, track, and manage support tickets with external vendors and service providers • Coordinate resolution efforts between vendors and internal stakeholders Required Qualifications and Attributes Technical Skills • Strong troubleshooting skills across hardware, software, and user issues • Working knowledge of Microsoft 365 administration • Experience with Intune, MDM, and endpoint management tools • Familiarity with Microsoft Entra ID, Active Directory, and hybrid environments • Working knowledge of Windows and mac OS operating systems • Working knowledge of iOS and Android operating systems • Understanding of TCP IP networking concepts and basic firewall support • Experience supporting VoIP and video conferencing platforms • Familiarity with antivirus, VPN, and remote management tools Professional Skills • Clear and professional communication with technical and non-technical users • Strong customer service mindset and sense of ownership • Ability to prioritize and manage multiple issues effectively • Strong problem solving and decision-making skills • Willingness to learn new technologies and adapt to change Education and Experience • Bachelor's degree in information technology or related field or equivalent practical experience • Prior experience in a service desk, desktop support, or IT support role preferred Minimum Physical Requirements • Ability to sit for extended periods • Ability to use a computer keyboard and monitor for extended periods • Ability to lift up to 50 pounds *Virginia Green is committed to a diverse and inclusive workplace. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability or other legally protected status.
    $44k-77k yearly est. 7d ago
  • Shared Services Technical Support Engineer

    Collabera 4.5company rating

    Technical support engineer job in Glen Allen, VA

    Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description We are looking for someone with both general desktop experience and customer software experience. In our experience, the candidates with the general desktop experience just don't have the acumen to take on custom, complex applications, or data issues. Essential Responsibilities: • Work with the functional engineering team in EU to grow domain expertise and become USCAN subject matter expert. • Support USCAN project managers by performing system sweeps on install base and applying patches or plug-ins as needed. • Act as a level 2 response service engineer as needed to resolve customer issues, including application errors, alerts, etc. • Proactively monitor customer databases and resolve /communicate issues. Desired Qualifications: • Experience in providing remote technical support to external and internal customers Qualifications Required Qualifications: • Bachelor degree in Electronics, Computer Science, Information Technology, Biomedical or Associates degree and 4 years of related industry experience • Demonstrated strong networking skills, including understanding of OSI model, TCP/IP, Routing Concepts • Knowledge of Win Server, UNIX and SQL. • Knowledge of SQLServer and MySQL • Strong customer interaction skills and customer focus • Excellent communications and interpersonal skills, demonstrated ability to effectively interface with cross-functional teams and customers when needed. • Experience managing and resolving customer requests through formal service ticket program such as ServiceNow • Experience with applications Excel and Tableau Additional Information If you are interested and want to apply, Please contact: Ujjwal Mane ************ ****************************
    $73k-96k yearly est. Easy Apply 1d ago
  • Technical Support Analyst 4

    Beyond SOF

    Technical support engineer job in Petersburg, VA

    Interview Mode: In Person Only Need Resume by 14th July .VDH TECHNICAL SUPPORT ANALYST III (HYBRID) Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommend procurement of information technology equipment. Maintains the necessary security controls over software. Skill Required / Desired Amount Experience Bachelor's degree in an Information Technology related discipline - work experience may meet this requirement in lieu of a degree at the hiring mana Required Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management. Required General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. Required Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehens Required Experience troubleshooting hardware and software -hands-on or from a service desk Required Demonstrated skills in creating professional communications to users. Required Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed Required Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh Highly desired Demonstrated success working as a team member and collaborating to achieve objectives. Highly desired Microsoft Office Specialist Certification -Associate or Above. Desired Knowledge of and previous experience with Virginia Information Technologies Agency (VITA) Highly desired Excellent project management skills and ability to manage multiple priorities Desired PC/Hardware experience Required Some level of desktop support experience and supporting a Windows 10environment Desired Hardware/software troubleshooting experience Required Question 1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? Question 2 Please list candidate's email address.
    $43k-77k yearly est. 60d+ ago
  • IT Help Desk Technician

    Murgado Automotive Group 4.0company rating

    Technical support engineer job in Richmond, VA

    Job Description Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our two locations in Virginia - Mecedes-Benz of Richmond and Mercedes-Benz of Midlothian. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems. The Ideal CandidateYou are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes. Key Responsibilities∙ Serve as the initial point of contact for technical support via phone, email, and ticketing system∙ Provide remote support using RMM tools (e.g., ConnectWise Automate)∙ Install, configure, and maintain desktop hardware, software, and peripherals∙ Manage user accounts, permissions, and access controls∙ Troubleshoot and support desktop, laptop, and printer issues∙ Escalate unresolved issues to senior IT staff as appropriate∙ Provide accurate information about company IT services and products∙ Suggest improvements to IT procedures and user experience∙ Document support issues, resolutions, and feedback in a clear and concise manner∙ Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)∙ Communicate clearly in English (additional languages a plus) Qualifications∙ 1-4 years of experience in a help desk or IT support role∙ Strong troubleshooting and analytical skills∙ Detail-oriented with excellent organizational skills∙ Valid driver's license and reliable transportation ∙ Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus∙ Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus What We Offer∙ Competitive compensation based on experience and performance∙ Comprehensive benefits package (medical, dental, vision, and retirement)∙ 401(k) with company match∙ A collaborative and supportive team culture∙ Opportunities for professional growth and career advancement∙ Employee discounts on company products Apply Today!If you are passionate about technology and ready to contribute to a growing IT team, we'd love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps. Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $33k-60k yearly est. 7d ago
  • Server, Network, Desktop Professionals for King George County

    Management Applications

    Technical support engineer job in Richmond, VA

    Management Applications, Inc., a leading provider of Managed IT Services and Network Management, Design and Implementation is seeking high-level Server and Network Management and Desktop Support Professionals. Job Responsibilities and Experience: Experience servicing customers' mission critical computer and network equipment, with multiple location user base of no less than 200 workstations, 10 servers using Microsoft Windows, 7 operating systems, and Windows 2008 and 2012 Server and Microsoft Virtual Servers (VM Ware). A. Thorough and extensive experience working with Windows 7, 8.1, & 10 Operating Systems. B. Thorough and extensive experience working with multiple Windows network server platforms (i.e. 2008, 2012). C. Thorough and extensive experience working with Microsoft System Center software. D. Thorough and extensive experience working with Microsoft Exchange (2010, 2013) to include migrations. E. Thorough and extensive experience working with FortiNet and Cisco Firewall hardware/software. F.Thorough and extensive experience working with large-scale storage devices (StoneFly, Buffalo & TerraStation). G. Thorough and extensive experience working with VOIP phone systems (Cisco, Zultys, Avaya). H. Certified in, and working knowledge/experience with, the standards of security of the Supreme Court of Virginia, for the design and implementation of secure network infrastructures. I. Certified in, and working knowledge/experience with, the standards of security of Virginia State Police, with regards to VCIN, LiveScan, and related Firewall security practices. J. Work closely with the IT Department to coordinate Network Service calls. K. Install, configure, support, and document network server hardware. Installation shall include where applicable, delivery, unloading, uncrating, assembling in server rack structures or fixtures as required, connection of all components of the system, and all other related work including the final “burn in” of the system as needed. L. Diagnose and repair computer hardware and peripheral equipment such as, personal computers, laptops, tablets, monitors, printers, scanners, keyboards, cameras, and other equipment when IT Staff is not in the office. M. Diagnose and repair network hardware and peripheral equipment such as hubs, switches, routers, media converters, fiber optic repeaters, network connections, and test/evaluate new hardware as needed. N. Maintain documentation of services provided to each item of equipment for KGC's evaluation and provide the IT Staff with copies of the documentation. O. Coordinate troubleshooting with KGC's telecommunications providers when outages occur that affect KGC's data, voice and fax services if the IT Staff is out of the office. Available Positions: Server Administrator/Engineers Network Administrator/Engineers Desktop Support Certifications: CompTIA A+ Certified, Microsoft (MCP) and Network (CCNA, CCNP) Certified Engineers Required Education: 4-year degree preferred. MAI will consider 2-year degrees with exceptional experience. Job Application Instructions: To be considered for these positions please submit a clear and concise resume (2 pg max.) as well as your minimum salary requirements. We will NOT consider your application without the REQUIRED minimum salary requirements. Please also list all IT certifications and Education within your resume.
    $64k-95k yearly est. 60d+ ago
  • Network Support Technician

    Serco 4.2company rating

    Technical support engineer job in Richmond, VA

    Virginia Beach, Virginia, US Norfolk, Virginia, US Hampton, Virginia, US Chesapeake, Virginia, US Richmond, Virginia, US Information Technology 12555 Full-Time $5 - $200000 Description & Qualifications** **Position Description & Qualifications** Are you a Network Support Technician looking for a place where you can make an impact every day? Serco is the place for you! Join our Defense team supporting our CNIC program in this exciting role based out of Norfolk, Virginia. CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making. In support of this effort the CNIC N6 Network Support Technician will be responsible for providing technical support to Audio Visual (AV)/ Video Teleconference Center (VTC) systems and IT services required to support Navy Marine Corps Internet (NMCI)/COSC planning, coordination, execution and business processes. In this role, you will: + Provide support in maintaining, troubleshooting, upgrading, and administering AV/VTC systems, sub-systems and components + Provide assistance with network account management, file share management, tech refresh services management, SIPRNET transition, legacy application and server reduction, database management, Service Level Agreement (SLA) tracking, invoice processing, Move Add Change (MAC) management, and application workbook maintenance + Troubleshoot system outages and engage with program-level support personnel, base-level communications, and regional staff to resolve issues + Provide support to resolve technical issues that arise during sustainment including maintenance trend analysis, technical issue resolution, interfacing with OEM, analysis of alternatives, and proposing solutions to improve uptime and readiness for locally installed systems + Provide customer support to include receiving calls for network connection, troubleshooting network issues/outages, process firewall change request and answer general network questions To be successful in this role, you will have: + An active DoD SECRET security clearance + An up to date Information Assurance Technical (IAT) Level II baseline certification + High School Diploma with 4 years technical training related to Information Technology, Cyber Security, Computer Science, or related discipline + IT related knowledge and experience particularly in providing AV/VTC support + Experience in operating, maintaining, troubleshooting and upgrading Polycom 500 and SX 80 VTC and other related AV/VTC systems or sub-systems + Travel up to 10% **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The hourly amount for this position can be found at the top of this posting. This role is covered by the Service Contract Act. For positions on this contract, we will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor and the Wage Determination (WD). The wage rate will vary depending on the locality. Additionally, you will receive Health and Welfare Benefits based on the WD for the contract. Benefits - Comprehensible benefits for full-time employees (part-time members receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan that includes counseling conditions + Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or Service Contract Labor Standards. To review all Serco benefits please visit: ******************************************* . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .
    $41k-52k yearly est. Easy Apply 19d ago
  • IT Network Engineer

    T E C H E A D

    Technical support engineer job in Richmond, VA

    Job Description Senior IT Network Engineer | 22010 Direct Hire Onsite Local Candidates Only Richmond / Goochland County, VA Seeking a candidate who will be responsible for network operations including Local and Wide Area Networks and Telecommunications infrastructure. The position plans, directs, and coordinates the design, installation, and connectivity of network systems to ensure the stable operation of the communications needs. This includes developing, configuring, maintaining, supporting, load balancing, and optimizing all new and existing data, software, and communication links. Provides project management, designs, implements, installs, configures, maintains, monitors, & troubleshoots LAN/WAN networks (Cisco), wireless networks, security systems (firewalls, remote access),and campus cabling in a secure environment 24 hours a day, seven days a week. Responsibilities: Provides reports, completes requests for new service, determines methodology for installing new services, determines appropriateness of infrastructure refreshes or modifications, test links, coordinates the installation of communication circuits, and facility cabling of copper and fiber infrastructure. Provides project management support for network related projects to include design, project tracking and project reporting. Develops, configures, maintains, supports, load balances, and optimizes all new and existing data, software, and communication links. Provides project management, designs, implements, installs, configures, maintains, monitors, and troubleshoots LAN/WAN networks (CISCO and other), wireless networks, security systems (firewalls, remote access) and facility cabling in a secure environment 24/7 for the County Enterprise. Able to work with networking systems other than Cisco. When unusual situations occur and the County Administrator activates the Emergency operation center, may be required to accept special assignments and perform as needed to ensure appropriate service delivery. Installs, configures and maintains the County network. Builds networks and maintains external and internal access to web presence, administers the networks. Reviews, plans, and evaluates network systems. Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN/WAN. Recommends and schedules repairs. Provides end users support for all LAN- based applications. Troubleshoots network systems and recommends improvements to network. Provides documentation/project tracking and management reporting. Provides tactical and strategic input on overall network planning and related projects. Analyzes information security systems/applications and recommends, develops and deploys security measures to protect information against unauthorized access, modification or data loss. Troubleshoots network access problems and implements network security policies and procedures. Works with upper management to determine acceptable level of risk for enterprise computing platforms. Analyzes WAN functions of the County. Works to develop, improve, maintain, and implement the WAN. Installs, troubleshoots, repairs and maintains WAN equipment. Requirements: 10+ Years of Experience using and working in a CISCO environment Experience in Cisco and other network platforms for a small to medium Data Center environment, multi-location WAN design and support, converged data networks, and wireless networks and security required. Knowledge of IP networking including routing, switching, load balancing, traffic optimization, performance monitoring, Cisco IOS, BGP, EIGRP, Frame Relay, ACL's, HSRP, TCP/IP, SNMP, TFTP, FTP, SFTP, SSH, Spanning-Tree, NTP, TACACS, VPN, VLAN trunking, IP Subnetting and MLPPP. Knowledge and understanding of QoS, IPSec tunnels, VPC, Nexus NX-OS, VRF's, Firewalls, Blade Enclosure Networking, Cisco WAAS (or other WAN optimization systems), Cisco ACE (or other load balancing systems and Wireless solutions). Knowledge of telephony including PBX and VoIP. Skill in troubleshooting problems and analyzing for solutions. Skill in capturing and analyzing traffic using packet capturing tools. Skill in identifying and remedying weaknesses in the environment. Skill in prioritizing and organizing work. Skill in effective communication, both verbally and in writing. Skill in the use of computers and software applications related to the essential functions of the job. Ability to establish and maintain effective working relationships with other personnel and the public. Ability to complete projects on time including the necessary documentation. Ability to communicate effectively with all levels of employees/management. Education, Experience and Training: Bachelor's degree in computer science, Computer Engineering, or related field. Or equivalent training, education, and/or experience. Valid State of Virginia Driver's License with a driving record that meets HR Policy requirements. Other Necessary Requirements PHYSICAL DEMANDS:Work is light work, which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. Tasks may require the ability to walk or stand for prolonged periods of time. Additionally, the following physical abilities may be required: climbing, bending, reaching, handling, and grasping.
    $74k-100k yearly est. 4d ago
  • Engineer, Software & Information Platform

    Cardinal Health 4.4company rating

    Technical support engineer job in Richmond, VA

    **What Software & Information Platforms contributes to Cardinal Health** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities. This position will support designing, building, and operationalizing large-scale enterprise Business Intelligence platforms and applications using at least two or more technologies like SAP Business Objects, Tableau and Alteryx in both Windows and Linux OS. **What is expected of you and others at this level** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Responsibilities:** + Design, implement, and support BI platform administration including infrastructure builds, upgrades, performance testing, and ensuring high availability across cloud and on‑premises environments. + Administer and maintain BI platforms (e.g., SAP BusinessObjects, Tableau, Alteryx, Looker, SAS), with demonstrated expertise in at least two technologies. + Provide infrastructure and platform sizing for projects, including hardware, software, and cloud resource planning. + Manage multi‑tier BI environments: configure servers, groups, projects, workbooks, data sources, and secure connections. + Monitor, tune, and optimize performance using both native BI tools and cloud monitoring solutions to ensure scalability and reliability. + Ensure compliance and security standards are met or exceeded, supporting internal controls and external audits. + Collaborate with cross‑functional teams and external partners to deliver solutions, track project progress, and communicate risks and impacts to leadership. + Drive innovation and best practices by conducting proof‑of‑concepts, developing automation frameworks, and standardizing naming conventions, scripts, and coding practices. **Qualifications:** + Bachelor's degree preferred or equivalent work experience preferred + 4-8 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + 3+ years of architecture and engineering experience in Data Analytics/Reporting and Data Visualization tools preferred. + 2+ years of hands-on GCP experience in products like Compute Engine, IAM and APIs + Hands-on experience in architecting and designing Business Intelligence platforms in GCP/AWS cloud + Hands-on experience with Business Intelligence technologies like SAP Business Objects and Tableau + Advanced experience in writing complex SQL queries, stored procedures, etc + Experience in connecting analytic applications to GCP data stores such as BigQuery. + Programming languages Python, Java, and frameworks- Spring Boot, Spring MVC, REST API development expertise is a plus + Preferred to have prior experience in Collibra and Atscale. + Experience with CI/CD pipelines such as Concourse, Jenkins is a plus + Google Cloud Platform or any BI tool administration certification is a plus **Anticipated salary range:** $94,900 - $135,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $94.9k-135.6k yearly 33d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time

    Us Navy 4.0company rating

    Technical support engineer job in Richmond, VA

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $59k-82k yearly est. 8d ago
  • Shared Services Technical Support Engineer

    Collabera 4.5company rating

    Technical support engineer job in Glen Allen, VA

    Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description We are looking for someone with both general desktop experience and customer software experience. In our experience, the candidates with the general desktop experience just don't have the acumen to take on custom, complex applications, or data issues. Essential Responsibilities: • Work with the functional engineering team in EU to grow domain expertise and become USCAN subject matter expert. • Support USCAN project managers by performing system sweeps on install base and applying patches or plug-ins as needed. • Act as a level 2 response service engineer as needed to resolve customer issues, including application errors, alerts, etc. • Proactively monitor customer databases and resolve /communicate issues. Desired Qualifications: • Experience in providing remote technical support to external and internal customers Qualifications Required Qualifications: • Bachelor degree in Electronics, Computer Science, Information Technology, Biomedical or Associates degree and 4 years of related industry experience • Demonstrated strong networking skills, including understanding of OSI model, TCP/IP, Routing Concepts • Knowledge of Win Server, UNIX and SQL. • Knowledge of SQLServer and MySQL • Strong customer interaction skills and customer focus • Excellent communications and interpersonal skills, demonstrated ability to effectively interface with cross-functional teams and customers when needed. • Experience managing and resolving customer requests through formal service ticket program such as ServiceNow • Experience with applications Excel and Tableau Additional Information If you are interested and want to apply, Please contact: Ujjwal Mane ************ ****************************
    $73k-96k yearly est. Easy Apply 60d+ ago
  • Firewall/Network Support Needed for James City County, VA

    Management Applications

    Technical support engineer job in Richmond, VA

    Management Applications, Inc., a leading provider of Managed IT Services and Network Management, Design and Implementation is seeking Firewall/Network Support for James City County, VA. Job Responsibilities and Experience: Supervision, equipment, tools, parts, and materials as necessary to provide support for two Internet connections with a third coming onboard in a few months. A. Configure the firewalls to provide the minimal access required into the County's network as specified by County personnel as well as make recommendations for best practices. Configure and establish VPNs with external connections as needed and working with external third party personnel. Establishencryption between connections as needed. Be available during normal business hours to make rule changes at the request of County personnel. B. Remotely monitor firewall logs for the purpose of reacting to cyber attacks so as to prevent or block such attacks and notify James City County personnel of any attacks as soon as possible. Monitoring of alarms shall be for 24 hours a day, seven days a week. C. Maintain the firewall OS up to date by installing patches or new releases after normal business hours. Certifications: CCNA, CCNP, CompTIA Network/Security+, Additional networking and security certifications. Required Education: 4-year degree preferred. MAI will consider 2-year degrees with exceptional experience. Job Application Instructions: To be considered for these positions please submit a clear and concise resume (2 pg max.) as well as your minimum salary requirements. We will NOT consider your application without the REQUIRED minimum salary requirements. Please also list all IT certifications and Education within your resume.
    $79k-104k yearly est. 60d+ ago

Learn more about technical support engineer jobs

How much does a technical support engineer earn in Richmond, VA?

The average technical support engineer in Richmond, VA earns between $59,000 and $113,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.

Average technical support engineer salary in Richmond, VA

$82,000

What are the biggest employers of Technical Support Engineers in Richmond, VA?

The biggest employers of Technical Support Engineers in Richmond, VA are:
  1. Collabera
  2. Confluent
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