Help Desk Technician (9709)
Technical support engineer job in Tampa, FL
Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.
LSF is seeking a talented Help Desk Technician who wants to make an impact in the lives of others.
Purpose and Impact:
The Help Desk Technician is considered a crucial role in the front-line of support for Lutheran Services Florida networks and computing environment. The individual must be agile, willing to learn and think outside of the box in order to operate effectively in an ever-changing technology landscape. Troubleshoot issues and work with other teams to nail down root cause issues and correct them as necessary. Act as the first point of contact in an entry level support position. Provide technical assistance and support for incoming inquires and issues related to computer systems, software, and/or hardware. Respond and perform troubleshooting through diagnostic techniques and pertinent questions via phone, email, walk-ins, remote sessions, and/or the IT support management application.
Essential Functions:
Installs, administers and maintains all hardware (PC's, laptops, thin clients, network devices) and software.
Enforce security and anti-virus procedures for all Agency workstations as needed.
Document and maintain related procedures, system policies, software configurations, user profiles, etc.
Document and maintain incident logs (email, Internet, and web presence downtime; others as defined by supervisor).
Recommends and schedules repairs.
Maintain a current knowledge of new and existing technologies to ensure the Agency is utilizing lowest cost/most effective technologies.
Develop and maintain a network of workstation hardware and software experts that can be utilized to problem solve, recommend new concepts and consult.
Provide both on-site and on-line support to LSF users.
Review, advise and concur in the acquisition of all related hardware and software.
Develop (with Help Desk Supervisor) an implementation plan for all planned tasks under his area of responsibility.
Other Functions:
Performs other similar or related duties as assigned.
Physical Requirements:
Sitting for extended periods of time (up to 8 hours/day) while working at a computer or answering phone calls.
Occasional standing and walking to access equipment, printers, or assist with onsite support.
Manual dexterity sufficient to operate a computer keyboard, mouse, phone, and other standard office equipment.
Visual acuity to read computer screens, documentation, and technical manuals.
Ability to lift and carry equipment (such as laptops, monitors, or small servers) weighing up to 50 pounds.
Occasional bending, stooping, or crawling to access cables and hardware in confined or low-clearance areas.
Hearing and speech ability to communicate effectively via phone, video call, and in-person.
Minimal travel out of town (statewide) as needed, with or without notice.
Must have reliable transportation, with liability insurance for business use of the vehicle.
Education:
Associate's degree in a related field or equivalent experience.
A+, N+ and Microsoft Certified Professional + Internet (MCP+I) certifications or equivalent experience preferred.
Experience:
One to two years' experience in administration of workstation support in a network environment.
Skills:
Excellent oral and written communication skills.
Excellent customer service skills
Microsoft System Center
Print Management
Run diagnostic programs to resolve problems
Walk customers through problem-solving processes
Hardware and software analysis and problem resolution
Customer service
Basic understanding of Windows-based PC computing and troubleshooting
Basic understanding of networking concepts
Onboarding and offboarding of end-users
Microsoft Office suites
Other:
Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs.
Principal Accountabilities:
Reports to Help Desk Supervisor.
Team player with co-workers and central Services office staff.
Adherence to Agency policies and management practices.
Effective staff management and leadership.
Why work for LSF?
LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.
Amazing benefits package including:
Medical, Dental and Vision
Telehealth (24/7 online access to Doctors)
Employee Assistance Program (EAP)
Employer paid life insurance (1X salary)
13 paid holidays + 1 floating holiday
Generous PTO policy (starting at 16 working days a year)
Note: Head Start employees paid time off and holiday schedule may differ
403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
Tuition reimbursement
LSF is proud to be an equal opportunity employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Help Desk Technician
Technical support engineer job in Clearwater, FL
Insight Global is seeking a Help Desk Technician to support a large healthcare customer in Clearwater, FL. This role will provide both over-the-phone and in-person technical support for internal employees across approximately 3,000 devices. This role is ideal for candidates with strong troubleshooting skills and a customer-focused mindset.
Key Responsibilities
Respond to and resolve 20-30 tickets daily using ServicePro ticketing system.
Provide Tier 1-2 technical support for desktops, laptops, and related hardware.
Manage inventory, shipping, and returns of equipment.
Assist with new user setup and onboarding.
Perform Windows upgrades and troubleshoot Windows 11 issues.
Support Active Directory (on-prem), Intune, and review configurations in Entra.
Document all work accurately in the ticketing system.
Requirements:
Tier 1-2 troubleshooting experience.
Proficiency with Windows 11 and Microsoft 365 applications.
Experience with Intune and Active Directory (on-prem).
Familiarity with any ticketing systems (ServicePro preferred).
High School Diploma or GED.
Strong customer service skills and professional demeanor.
Preferred Skills:
Experience with Azure and Autopilot.
Location: 5 days on-site in Clearwater
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Structure: Contract - 6-12months
Systems Engineer (Active Directory/PKI)
Technical support engineer job in Tampa, FL
Senior PKI Engineer / AD CS Architect (On-Prem Utility Environment)
US Citizen or GC required
Duration: 1 year
Electric Utility will require to obtain NERC Clearance once joins
Pay $55-$65/hr
Alternate Titles (if needed):
Senior Certificate Management Engineer
Senior Identity & PKI Engineer
PKI Infrastructure Architect (Microsoft AD CS)
Senior IT Security Engineer - PKI & Certificates
Job Description
Position Summary
We are seeking a Senior PKI Engineer / AD CS Architect to design, build, and operate enterprise Public Key Infrastructure (PKI) within a regulated Electric Utility environment. This role requires deep, hands-on experience with Microsoft Active Directory Certificate Services (AD CS), including standing up PKI solutions from scratch, implementing two-tier CA architectures, and automating certificate lifecycle management.
This is a technical leadership role, not a general system administrator position, and is critical to ensuring the security, reliability, and compliance of the organization's digital identity and certificate infrastructure in a fully on-prem environment.
Key Responsibilities
Own the end-to-end lifecycle management of enterprise digital certificates, including issuance, renewal, revocation, auditing, backup, and recovery across critical systems.
Design, deploy, and maintain Microsoft Active Directory Certificate Services (AD CS) using two-tier PKI architectures, ensuring high availability, security, and regulatory compliance.
Integrate PKI with Active Directory, Group Policy, and automated enrollment mechanisms, including Certificate Web Enrollment, NDES, and Online Responder services.
Develop, enforce, and document PKI policies, standards, and procedures, aligning with security best practices and compliance frameworks such as NERC CIP and ISO 27001.
Implement automation for certificate lifecycle management using tools such as PowerShell, reducing manual intervention and operational risk.
Monitor certificate health and expiration, proactively mitigating risks of service disruption to enterprise and operational systems.
Collaborate closely with security, infrastructure, network, and application teams to support secure authentication, encryption, and trusted communications.
Troubleshoot complex certificate and PKI-related issues across servers, applications, devices, and network services.
Maintain PKI monitoring, backups, and disaster recovery processes, ensuring resilience and audit readiness.
Participate in internal and external audits, providing documentation and evidence of compliance with utility and security regulations.
Provide technical guidance and knowledge transfer, serving as the PKI subject-matter expert across the organization.
Required Qualifications
Hands-on, production experience with Microsoft AD CS (Active Directory Certificate Services) - designing, building, and operating PKI, not just administering it.
Strong PKI expertise, including certificate authorities, CRLs, OCSP, certificate templates, and trust chains.
Advanced Active Directory knowledge, including Group Policy, domain architecture, and integration with PKI.
Experience implementing certificate-based authentication (TLS/SSL, smart cards, S/MIME, device certificates).
Strong troubleshooting and analytical skills in complex, regulated enterprise environments.
Excellent technical documentation and communication skills.
Experience working in on-prem infrastructure environments.
Preferred Qualifications
Electric Utility or regulated infrastructure experience (highly preferred).
Proven experience standing up PKI solutions from scratch in enterprise environments.
AD CS automation experience using PowerShell or similar scripting tools.
Familiarity with Azure Key Vault, Intune, or hybrid certificate models (nice to have).
Knowledge of NERC CIP compliance requirements.
Relevant certifications such as:
Microsoft Certified: Identity and Access Administrator
CISSP
MCSE (preferred but not required)
Key Differentiators for This Role
Hands-on PKI ownership required - not advisory or oversight only
Architect-level depth, beyond system administration
On-prem, regulated utility environment
Critical security infrastructure supporting enterprise and operational systems
Sr. Systems Support Engineer
Technical support engineer job in Tampa, FL
Responsibilities:
Serve as the go-to escalation point for advanced service requests.
Support and optimize Azure, Microsoft 365, networking, virtualization, and backup platforms.
Troubleshoot diverse issues from firewall and Active Directory hiccups to cloud migrations and recovery scenarios.
Guide infrastructure upgrades, security improvements, and compliance initiatives (HIPAA, CMMC, PCI).
Mentor junior team members while keeping documentation and SOPs sharp and up-to-date.
Deliver remote and onsite support while upholding best practices in security and performance.
What We're Looking For:
6+ years of IT experience in a Support Engineer capacity
Expertise in Azure, Intune, Autopilot, Windows Server/AD, and virtualization platforms.
Strong networking knowledge (switches, VLANs, VPNs, wireless).
Hands-on experience with ticketing systems (ConnectWise, ServiceNow, Autotask, etc.).
Current or past certifications in Microsoft Azure Administrator (AZ-104) or MCSE
MacOS Systems Engineer #987946
Technical support engineer job in Tampa, FL
Job Title: Systems Engineer - mac OS Operations
Duration: Contract w/ possible extension
The Systems Engineer - mac OS Operations is responsible for the deployment, configuration, management, and support of mac OS devices in an enterprise environment. This role focuses on ensuring secure, compliant, and efficient endpoint operations using modern device management tools. The engineer will collaborate with cross-functional IT teams, provide advanced technical support, and continuously improve mac OS management processes in alignment with industry best practices.
Key Responsibilities
mac OS Device Management
Deploy, configure, and maintain mac OS devices across the organization.
Ensure operating systems and applications are regularly updated with the latest patches and releases.
Diagnose and resolve hardware, software, and performance issues on mac OS devices.
Endpoint Management & Automation
Implement and manage endpoint management solutions for mac OS, including device enrollment, configuration profiles, and application deployment.
Create and maintain compliance policies, security baselines, and access controls.
Security & Compliance
Enforce mac OS security standards, including encryption, firewall settings, and application controls.
Ensure devices meet organizational security policies and applicable regulatory requirements.
Documentation & Training
Develop and maintain technical documentation, standards, and operational procedures.
Provide training and guidance to end users and IT staff on mac OS usage and best practices.
Vendor & Software Management
Partner with vendors to evaluate, procure, and support mac OS hardware and software solutions.
Track and manage software licensing and subscriptions related to mac OS applications.
Continuous Improvement
Stay current with emerging technologies, tools, and best practices related to mac OS management, endpoint security, and productivity solutions.
Core Competencies
Accountability: Consistently meets commitments, deadlines, and quality expectations.
Collaboration: Works effectively across teams and incorporates diverse perspectives.
Communication: Clearly conveys technical information to both technical and non-technical audiences.
Influence: Builds trust, challenges ideas constructively, and drives alignment toward solutions.
Innovation: Identifies opportunities for improvement and introduces creative, forward-thinking solutions.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Experience supporting and managing mac OS devices in an enterprise environment.
Strong knowledge of mac OS configuration, troubleshooting, and scripting.
Hands-on experience with endpoint management platforms for mac OS (e.g., Microsoft Intune).
Experience administering mac OS management tools such as JAMF Pro.
Understanding of cybersecurity best practices for endpoint devices.
Strong analytical, problem-solving, and communication skills.
Relevant certifications (mac OS, endpoint management, or device management platforms) are a plus.
Microsoft System Engineer
Technical support engineer job in Tampa, FL
Ridge IT is seeking to hire a Microsoft System Engineer to support our solutions practice related to Cloud Technologies, Technology Implementations and Zero Trust Architecture. This position is 100% Onsite. The role will support project execution as a subject matter expert, develop and implement technology approaches, provide guidance to Ridge IT engineers and Project Managers, address tier 3 related technical issues and provide some Sales Engineer role support. The ideal candidate will have experience modernizing networks, deploying cloud technologies, and providing direct support to customers. This is a real opportunity for growth in the company while gaining exposure to cutting-edge technology. We are extremely customer focused, which means we work hard-individually and as a team-to constantly exceed customer expectations.
What we are looking for:
Ridge IT is seeking a professional who:
Has great interpersonal skills and the ability to lead and manage multiple ongoing deployments
Enjoys working with people and with leading technological solutions
Has great customer service skills
Capable of performing 100% of their work Onsite using the audio and video services available through Microsoft Teams
Has a firm understanding of cloud technologies
Has Tier-3 troubleshooting experience or similar enterprise-level experience
Is seeking a long-term professional home with potential for career growth
Understands that “if the company wins, I win!”
The position:
Projects/ Enterprise / Tier 3 Tech Work 80%
Sales-Engineer Support 20%
Your primary role in this position is providing subject matter expert support to Ridge IT Engineers and Project Managers. To own the technical approach and solution architecting. In this position, you will be expected to have a firm understanding of Azure, Microsoft 365, and other cloud technologies and solve complex issues related to IT modernization efforts and hybrid environments to our commercial and government customers. In addition:
Supporting our sales teams with subject matter expertise and product demos
Architecture and process development
Scoping and approach development
Stand up of test environments
The ideal candidate:
Has a fearless approach to technology,
A passion for new technology and activity learns and researches outside of work,
Expert, used to being the go-to person,
Demonstrates expert, analytical, seasoned troubleshooting skills and SaaS experience,
Has strong organizational skills and the ability to multitask,
Has excellent written and oral communication skills, and
Is able to work towards a deadline independently and with minimal oversight.
The work:
Subject matter for Azure, Microsoft 365, and other clouds technologies
Guide team members and Implement Zero Trust methodologies
Provide guidance and remediate audit findings
Architect and design complex networks (cloud, hybrid)
Best practice security configurations
Provide sound technology direction
Troubleshoot complex issues
Streamline approaches to tasks and problems.
Set up and configure SaaS offerings.
Provide specialty support to the implementation and sales teams.
Become experts on Enterprise Cyber Security solutions offered by Ridge IT
Support Sales as a Lead Technical resource in presentations
Specific Skills:
Firm understanding of Zero Trust methodologies
Solid understanding of network principals
Advanced Trouble Shooting
Solving Connectivity Issues
Demonstrated experience with Cloud/SaaS Technology
Demonstrated Migration Experience
SAML or another modern authentication protocol
Azure
Azure AD expert
Office 365 - Exchange, OneDrive, SharePoint Admin, File Storage
At least basic knowledge of Intune
At least basic knowledge of Autopilot
PowerShell
Knowledgeable in TCP/IP, DNS Records
Some Security Knowledge
Added Bonus Skills:
AWS
MAC / IOS
Knowledge of ICAM solutions
Knowledge of Audits and Remediation Activities
We recognize that we are on the cutting edge of deploying and leveraging many technologies that support modernization and Zero Trust. We will provide additional training to support our unique offerings and requirements to the chosen candidate.
Qualifications:
15+ years of experience with consulting or technology
10+ years of experience in client-facing roles
Excellent ability to multitask and prioritize a workload
Strong analytical and problem-solving skills
A strong drive towards quality, efficiency, problem solving, and timeliness
Bachelor's degree preferred
Industry certifications preferred
Office 365: 3 years (Preferred)
SAAS Technology: 5 years (Preferred)
Cyber Security: 3 years (Preferred)
PowerShell: 3 years (Preferred)
Intune: 3 years (Preferred)
Microsoft DLP: 3 years (Preferred)
Azure: 5 years (Preferred)
Azure AD: 5 years (Preferred)
MDM: 3 years (Preferred)
Autopilot: 2 years (Preferred)
Full Stack Engineer - AI & LLM Systems
Technical support engineer job in Tampa, FL
About the Role
We're looking for someone who genuinely loves building AI systems. Things like bots, knowledge bases, agentic workflows, RAG pipelines, and other intelligent tools. If you get excited about taking an idea and turning it into a real, working AI feature, you'll fit right in.
The title mentions “Full Stack,” but to be clear: the heart of this job is AI engineering. You'll be the one designing and building the AI capabilities that power our platform, end to end.
What You'll Work On (Primary Focus)
AI Systems Development - You will architect, build, and deploy advanced AI capabilities, including:
AI-powered bots and conversational assistants
Knowledge base systems (RAG, embeddings, vector DBs, context management)
Agentic systems with tool use, multi-step reasoning, and dynamic workflows
Fine-grained prompt design, guardrails, and output evaluation
Model selection, performance tuning, and cost optimization
Integrating AI features into our existing MERN-based product
If your passion is building real AI systems, not just prototypes, this role is built for you.
Requirements
AI Engineering Expertise (Required) - Candidates must have hands-on, production-level AI experience:
Built production AI systems (bots, RAG, agents, orchestrations)
Experience with GPT-4o, Claude, LangChain, LlamaIndex, Agent frameworks
Deep understanding of embeddings + vector databases
Experience designing RAG pipelines and context architectures
Ability to build multi-step agentic workflows and tool systems
Strong prompt engineering fundamentals + prompt security awareness
Experience evaluating model performance + improving reliability
Comfort with AI dev tooling (Cursor, Claude, Copilot, etc.)
Full Stack Ability (Supporting Skillset)
(Not the primary responsibility, but required for integrating AI features.)
Experience with MongoDB, Express, React, Node.js
Strong debugging and integration skills
Bonus Skills
AWS experience
Workflow engines (n8n, Zapier)
Experience with fine-tuning or model benchmarking
How to Apply (Must Follow Exactly)
Applicants who skip any step will be automatically declined.
1. Property Management / Real Estate Experience (Optional)
List any relevant experience (optional).
2. GitHub Repository
Share your GitHub link or specific repos showcasing your AI + full stack work.
3. 2-Minute Video Introduction (Required)
Record a 1-2 minute video (Loom, unlisted YouTube, Google Drive, etc.) answering:
Your name + where you're located
Your AI experience in one sentence
One AI system you built that you're proud of
Clear audio is enough - no heavy editing required.
(If this keyword is not at the top, the application will not be reviewed.)
Network Engineer
Technical support engineer job in Tampa, FL
Exciting Opportunity for a Skilled Network Engineer Our Client, a leading organisation in the technology and infrastructure sector, is seeking a highly capable Network Engineer to join their dynamic team. This role is based within a resilient on-premises environment, dedicated to supporting mission-critical systems across multiple sites. Known for fostering a collaborative culture and valuing innovation, Our Client offers an excellent environment for professionals seeking growth and mastery in their field.
Role Overview
As a Network Engineer, you will play a strategic role in maintaining and enhancing the company's network and infrastructure. This is an ideal position for someone who thrives on technical challenge and wants to make a significant impact by ensuring network integrity, security, and performance. Your expertise will directly support the organisation's operational excellence and business continuity.
Key Responsibilities
Design, implement, and maintain robust network infrastructure-including LAN/WAN, VPN, VLANs, and wireless solutions-that meet operational demands.
Configure and support enterprise-grade switches, routers, and firewalls, ensuring secure and reliable connectivity.
Oversee core network services such as DNS, DHCP, and IP management to optimise network efficiency.
Monitor network health, identify issues proactively, and resolve connectivity or throughput challenges swiftly.
Implement and enforce security protocols, including network segmentation and access controls, to safeguard digital assets.
Collaborate with vendors and service providers to uphold network resilience and reliability.
Manage Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.
Support on-premises SQL Server instances, focusing on security, backup, and performance tuning.
Administer physical and virtual servers, leveraging VMware or Hyper-V for virtualisation needs.
Perform system upgrades, patches, and lifecycle management to maintain stability and compliance.
Contribute to disaster recovery planning, testing procedures, and data security governance.
Provide complex Tier 3 support for infrastructure and network issues, ensuring business continuity.
Maintain comprehensive network and system documentation, diagrams, and assets.
Essential Skills and Experience
A Bachelor's degree in IT, Computer Science, or a related field, or equivalent practical experience.
At least five years' proven experience as a Network or Infrastructure Engineer in enterprise environments.
Demonstrable expertise with TCP/IP, routing, switching, and firewall management.
Solid knowledge of Windows Server administration, including Active Directory.
Experience supporting SQL Server infrastructure.
Familiarity with virtualisation platforms like VMware or Hyper-V.
Strong troubleshooting capabilities coupled with analytical problem-solving skills.
Desirable Qualifications
Professional certifications such as CCNA, CCNP, Network+, Security+, or MCSE.
Hands-on experience with Fortinet, Cisco, or Palo Alto network devices.
Knowledge of infrastructure monitoring tools like SolarWinds or PRTG.
Understanding of backup solutions, disaster recovery models, and data protection protocols.
Join a Pioneering Organisation
This is more than a role; it's a chance to shape the future of enterprise network infrastructure within an organisation that values its IT professionals. You'll work in a forward-thinking environment that recognises excellence and promotes professional development.
If you believe your skills align with this opportunity, we encourage you to apply by submitting your CV. Our Client values driven professionals ready to make a tangible difference through technology.
We look forward to your application!
Desired Skills and Experience
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Network Engineer
Technical support engineer job in Lutz, FL
Network Engineer - Tampa, FL (On-Site)
Our utility client is seeking an experienced Network Engineer to support and enhance critical network infrastructure across Power Plants, Solar Fields, and Control Centers. This role focuses heavily on patching and upgrading Cisco network equipment while ensuring secure, reliable, and compliant network operations.
Position Overview
The Network Engineer will design, implement, maintain, and troubleshoot complex network environments, including LAN, WAN, SDN, OT networks, and data center components. This role requires strong Cisco expertise, excellent communication skills, and the ability to collaborate with cross-functional teams to support server, storage, and security initiatives.
Primary Duties and Responsibilities
Design, implement, and manage network infrastructure across multiple sites, including LAN, WAN, SDN, and OT environments.
Deploy, patch, upgrade, and maintain Cisco routers, switches, and wireless access points.
Replace routers and switches at client sites and perform break-fix troubleshooting.
Monitor, diagnose, and resolve issues related to servers, networks, DDoS protection, and NetScaler load balancers.
Collaborate with teams to support the installation and configuration of server and storage infrastructure.
Conduct vulnerability assessments and ensure compliance with industry regulations.
Develop and enforce network security policies, procedures, and standards.
Provide project leadership and consult on security-related matters.
Required Skills and Experience
5-7 years of experience designing, implementing, and supporting network devices.
8 years of experience in network management with a focus on Cisco technologies, WAN, and SDN.
Strong hands-on experience with Cisco routers, switches, and wireless access points.
Expertise in patching and upgrading Cisco network equipment.
Experience with router/switch configurations and break-fix support.
Preferred Experience
Background in OT networks, data center environments, and utility or similar industries.
Experience with Data Center architecture and infrastructure.
Licenses/Certifications
Preferred: CCNA, CCNP, or equivalent certifications.
Knowledge, Skills, and Abilities
Required:
Excellent communication skills.
Strong network management, operational, and troubleshooting abilities.
Awareness of cloud, compute, and storage environments.
Understanding of vendor management, operations management, and ITIL practices.
Strong business and technical acumen with the ability to influence stakeholders.
Process-driven mindset with a focus on continuous improvement.
Ability to work independently and collaboratively in team environments.
Preferred:
Strong IP networking proficiency.
Knowledge of regulatory/compliance requirements relevant to the industry.
Familiarity with network licensing optimization.
Understanding of cloud-based network solutions and services.
Ability to stay current on emerging technologies and industry best practices.
Nice-to-Have Skills
Experience with load balancers.
Experience with SolarWinds.
Senior Commercial HVAC Field Technical Support Specialist
Technical support engineer job in Hudson, FL
Senior Commercial HVAC Field Technical Support Specialist - US (Remote)
Join BGIS Integrated Technical Services (ITS) and Elevate Your Career!
Are you a seasoned HVAC expert ready to lead and innovate? BGIS Integrated Technical Services (ITS) is seeking a Senior Commercial HVAC Field Technical Support Specialist to join our dynamic team. As part of the global BGIS family, with over 500 U.S.-based technicians and 7,000+ worldwide, we manage 320 million square feet of client facilities across North America, Europe, the Middle East, Australia, and Asia. Since our 2022 merger with Millian Aire Enterprises, we've cultivated a culture of innovation, collaboration, and excellence. Join us to mentor technicians, deliver cutting-edge HVAC solutions, and advance your career!
Why Choose BGIS ITS?
Career Leadership: Leverage your expertise to guide teams and shape industry-leading solutions.
Supportive Culture: Thrive in a collaborative environment that values your skills and fosters growth.
Global Impact: Contribute to a world-class team delivering exceptional service worldwide.
Work-Life Balance: Enjoy a workplace that prioritizes your well-being and career aspirations.
About the Role
As a Senior Commercial HVAC Field Technical Support Specialist, you'll provide advanced technical expertise to resolve complex HVAC challenges, mentor technicians, and ensure seamless service delivery for commercial clients. Based in Hudson, FL, with remote flexibility, you'll collaborate with internal teams, lead training initiatives, and drive quality assurance for installations and commissioning. This role blends hands-on problem-solving on site at problem locations, remote support, and strategic contributions to enhance operational efficiency and client satisfaction.
Key Responsibilities
Advanced HVAC Expertise
Deliver expert technical support for diverse HVAC systems, including VRF/VRV, chillers, boilers, and air handling units.
Troubleshoot complex issues, proactively identify risks, and guide maintenance activities.
Provide Level 3 support beyond initial Tech Support team capabilities.
Configure and distribute VRF/VRV laptops and diagnostic tools.
Support installation teams on complex projects, including site evaluations, commissioning, and critical error resolution.
Research and provide wiring schematics and controller configurations for all HVAC brands serviced by BGIS.
Develop and share best practices to enhance efficiency and quality.
Stay current with emerging technologies through ongoing training.
Quality Assurance and Training
Lead quality assurance for commercial HVAC installations and commissioning.
Assist with designing and deliver training programs for technicians and management on systems, equipment, and applications.
Create and maintain a comprehensive knowledge base of HVAC technical documentation (manuals, schematics, troubleshooting guides).
Collaborate with Quality Control Team and Customer Relations Team to ensure accurate, client-ready documentation.
Propose process improvements and contribute to policy, process, and training material development.
Audit and update work instructions, forms, and policies.
Problem Solving and Collaboration
Resolve advanced technical issues and conflicts while maintaining clear communication with teams and clients.
Provide real-time video support (e.g., Zoom, Skype, FaceTime) to guide on-site technicians.
Offer phone-based troubleshooting and instructions to diagnose and resolve issues.
Develop workflows to streamline field needs, including purchasing and critical item sourcing.
Collaborate with internal teams to improve efficiencies and support corporate initiatives.
Contribute to the success of key projects as assigned.
What We Offer
Compensation & Benefits
Competitive Salary: $160K - $200K annually.
Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure.
Paid Holidays: 7 per year (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas).
401(k) Match: 5% employer match to secure your financial future
Additional Perks
Comprehensive Benefits: Health, life, and disability coverage.
Corporate Perks: Exclusive discounts through ADP.
Career Development: Access to technical training and advancement opportunities.
Relocation Potential: Explore growth within our global network.
Supportive Environment: Join a team that values professionalism, innovation, and work-life balance.
What You Bring
Required Qualifications
Associate degree or equivalent experience in HVAC, mechanical engineering, or a related field.
Minimum 10 years as an HVAC technician in the HVACR industry with expertise in both installation and service.
Valid driver's license and willingness to travel for meetings and job visits.
Ability to pass drug, background, and driver's license checks.
Ability to travel nationwide on demand as needed for problem sites. Expected amount is 2 weeks a month.
Availability for support beyond standard Monday-Friday hours, including evenings, weekends, and holidays.
Note: All authorized travel, meals, and hotel stays are company-paid.
Skills
Advanced knowledge of HVAC systems, including VRF/VRV, RTUs, chillers, boilers, and air handling units.
Advanced knowledge of manufacture control systems such as Trane Symbio, Carrier SystemVu, Lennox CoreService, and Daikin iLinQ.
Exceptional troubleshooting and problem-solving skills for complex issues.
Creative problem-solving abilities
Strong understanding of quality management practices.
Excellent communication skills (verbal and written), adaptable to diverse audiences.
Superior time management and ability to prioritize competing demands.
Ability to work independently and collaborate effectively in a team.
Strong data management skills for reporting, verification, and analysis.
Proficiency in Microsoft Office.
Preferred: Industry-recognized certifications (e.g., NATE, HVAC Excellence, or HVAC Journeymen, HVAC Master).
Preferred: Factory training in high-efficiency commercial HVAC units and building automation systems (e.g., Trane, Carrier, Lennox, Daikin, Johnson Controls).
Physical Demands & Work Environment
Cognitive ability to maintain focus, communicate clearly, and respond quickly in a customer-focused environment.
Ability to perform essential duties with reasonable accommodations for qualified individuals with disabilities.
Occasional physical demands include site visits and equipment evaluations.
Willingness to travel as needed.
Why BGIS ITS?
At BGIS ITS, we combine the legacy of Millian Aire Enterprises with BGIS's global expertise to foster a technician-focused culture. Our commitment to innovation, safety, and continuous improvement empowers you to lead with impact while advancing your career. With cutting-edge tools and a supportive team environment, you'll have the resources to deliver exceptional service and drive operational excellence.
Ready to Join Us?
If you're a seasoned HVAC professional ready to lead, innovate, and make a difference, apply now to become a Senior Commercial HVAC Field Technical Support Specialist with BGIS! Visit our careers page at ******************************** or contact our HR team for more details. Let's shape the future of HVAC excellence together!
Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.
The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.
BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength have always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.
This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.
Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.
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Auto-ApplyIT Support Analyst
Technical support engineer job in Brooksville, FL
About Justrite Safety Group
At Justrite Safety Group, we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence.
As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn't just a priority-it's our passion.
The Contribution You'll bring to this Role:
The IT Support Analyst will be based out of our Brooksville, FL office and is responsible for providing outstanding technical support of computer systems and networking infrastructure. This role will serve as the first point of contact for all users seeking technical assistance, so this analyst will represent the face of IT in the company. The role will provide technical support directly to employees, performing on-the-spot diagnostic evaluations, discovering efficiency gains, and standardizing all routine tasks. The role will work in conjunction with IT staff members to support business partners, to ensure that all operational activities exceed the service level offerings along with business goals and objectives set for the enterprise. They will take service desk calls, work service desk tickets through a ticketing system, and assist in network administration and security. The role will also assist IT members with Active Directory Users & Computers, O365 administration, VoIP endpoint troubleshooting, and Exchange Management. The person will identify, prioritize, and resolve critical hardware, software, infrastructure, and security related issues that impact business operations for 1,500 users across many different sites.
In this role, you will report directly to the Director of IT Operational Excellence, setting the stage for your career to soar! This role is your gateway to opportunities for advancement, with the potential to grow within the organization in 3-5 years as you make meaningful contributions to our organizational goals.
About the Team:
Our IT team is composed of talented professionals who are recognized as some of the best in the industry. They bring a wealth of experience and innovation, ensuring that we remain at the forefront of technology. With a collaborative mindset and a commitment to excellence, the team continuously drives success by creating solutions that power our operations. Whether developing cutting-edge tools or supporting our infrastructure, the IT team is integral in helping us achieve our business goals.
What You'll Do at Justrite:
Primary responsibility for day-to-day operations for the IT Service Desk, including prioritization and troubleshooting of end user support tickets, root-cause analysis, and issue resolution. Ensure service delivery and customer satisfaction exceed published service level agreements and report key performance indicators to the management team.
Provide end user support across all virtual and physical machines, maintain up-to-date hardware/software on all end user machines and network hardware, according to update schedule
Respond to customers via deskside, phone, email or MS Teams chat
Create and maintain all standard work instructions as it relates to end user computing, network configs and mappings
Monitor, in conjunction with applicable service providers, all critical production processes and technologies that have high visibility and impact on business operations
Maintain company standards and assist with inventory management for both software, and hardware. Maintain license counts and compliance for all tools including ERP and associated applications
Ability to work well in a team as well as individually
Ability to lift up to 50 pounds
Occasional after-hours support will be needed
Your Skills and Expertise:
To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum:
BS in Computer Science, MIS, or related field strongly preferred
BS in Information Technology, Systems/Network Administration, Computer Science, MIS, CIS or related field strongly preferred
Certification in CompTIA A+, Network+ or MCP a strong plus
4 to 5 years of hand-on experience in fast-paced environment
Experience supporting on-site and remote users in a Windows based environment for over 1,000 users
Demonstrated experience in the following networking concepts:
Directory Services (e.g. Windows 2016+ AD, LDAP, O365), Systems (e.g.AS/400, Windows, MS Exchange, VMware, VDI, RDS), Internet Protocols (e.g. DNS, HTTP, SMTP, SSL)
Experience with different network types (i.e. LAN, WAN, VPN) and Cisco switch configuration
Working knowledge using remote tools to support users on Remote Desktop Services or VMWare
Additional qualifications that could help you succeed even further in this role include:
Ability to image computers on site as well as keep all on-site hardware inventory
ERP system knowledge a plus
Great troubleshooting skills for: Windows 10, VPN, Windows Server, Active Directory, MS Office, Exchange
Competent in handling software licensing process
Ability to work efficiently under a fast-paced work environment while managing multiple priorities
Ability to provide excellent customer service in a professional manner and explain technical jargon in non-technical terms to our users
Strong logical & analytical skills
Able to find root causes of problems & quickly implement solutions (good knack of troubleshooting hardware and software)
Able to properly prioritize user requests according to urgency (Understand an Incident vs a Request)
Excellent verbal and written communication skills. Ability to create Knowledge Base articles on IT procedures.
Ability to learn new technical and business concepts very quickly
Ability to update a ticket with notes of a good problem statement/troubleshooting before escalation (detail oriented)
Compensation:
The position offers a competitive base salary ranging from $65,000-$75,000.
Actual base salaries will vary and may be above or below the recommended pay range based on factors such as but not limited to location, relevant experience and performance. Additionally, this role is eligible for an annual incentive plan to enhance their overall total compensation package when Justrite Safety Group and their business units achieve annual business and financial targets.
Benefits:
Our benefits package at Justrite Safety Group is designed to be the best in the industry, offering everything you need to support your career and personal well-being. You'll receive a competitive salary paired with an extensive benefits package that includes comprehensive medical, dental, and vision coverage. We understand the importance of work-life balance, so we offer flexible hours and work options, giving you the freedom to manage your time effectively. These options vary depending on the specific roles and business needs.
Your financial future is secure with our 401K plan, complete with a company match, and you're protected with company-paid short and long-term disability insurance. To ensure you're at your best, we also offer generous paid time off, personal days, and a robust employee wellness program that supports your overall health and happiness. At Justrite, our benefits package is designed to help you thrive both in and out of the workplace.
Why Choose Justrite Safety Group?
As a leading name in the safety industry, Justrite provides a platform where you can collaborate with some of the best professionals in the field, learning from experts and contributing to cutting-edge solutions. The company's commitment to excellence and innovation ensures that you'll be part of a team that is making a real impact. With a strong focus on career advancement, Justrite empowers its employees to thrive both personally and professionally, making it an ideal workplace for those looking to grow their careers in a meaningful and rewarding environment.
Join us and be part of a team dedicated to product excellence and making a positive impact in our company, and in our community!
Associate Technical Support Analyst
Technical support engineer job in Tampa, FL
Why it's worth it:
Join our dynamic cybersecurity team as an Associate Technical Support Analyst and play a critical role in delivering world-class technical support to GreyMatter Digital Risk Protection end users, helping to safeguard our clients from digital threats. If you are passionate about cybersecurity, cyber threat intelligence and working directly with clients to achieve maximum value from ReliaQuest's cutting-edge cybersecurity solutions, this role is a unique opportunity to thrive in a challenging yet rewarding environment which provides tangible skills and experience needed for a career in cybersecurity.
The everyday hustle:
Act as the main point of contact for all inbound queries, issues and requests associated with the ReliaQuest GreyMatter Digital Risk Protection platform.
Deliver excellent support and best practice guidance to end users, helping clients achieve maximum value from our product.
Efficient troubleshooting and successful resolution of technical support issues.
Manage relationships with clients and internal teams including Product, Engineering and Customer Success to deliver effective resolutions.
Engage in effective communication with various entities to facilitate the takedown of fraudulent or impersonating domains, social media profiles and mobile applications violating relevant regulations or policies.
Communicate with clients to gather evidence necessary for successful digital content and domain takedowns.
Documentation and reporting of findings and updates relevant to digital content takedowns, ensuring accuracy and efficiency.
Develop and maintain an up to date, deep working knowledge of our product and service.
Stay informed about the changing cyber threat landscape, regulations and industry best practices associated with cyber threat intelligence and digital content removal.
Do you have what it takes?
1 or more years of experience in at least one of the following: Technical Support, Computer Networking, IT, Customer Success, Technical Consulting, digital content removal or a B2B technical client services role.
Experience working with Enterprise clients across multiple time-zones.
Bachelors (or higher) degree in a relevant field e.g. cybersecurity, computer science, or intelligence is desirable but not essential. Candidates with equivalent professional experience or qualifications are invited to apply.
Exceptional English communication skills, both written and verbal, with the ability to articulate complex technical issues clearly and concisely.
Comfortable engaging directly with clients daily, capable of effectively overcoming objections and professionally addressing client concerns.
Excellent workload management skills, focusing time where most value can be delivered whilst balancing competing requirements.
Ability to adapt to a fast-paced, dynamic work environment and learn new products efficiently while you work.
Detail oriented with excellent problem solving and analytical skills.
Must demonstrate a positive attitude to work, great energy, and effort.
Must be adaptable, focussed, accountable and helpful.
Familiarity with the cybersecurity threat landscape, knowledge of internet infrastructure, domain registration processes and/or digital content takedowns is highly desirable but not essential.
What makes you uncommon?
Specific experience using Service Now or equivalent software to manage communication with clients.
Specific experience using JIRA to manage technical escalations to internal teams.
Professional qualifications relating to cybersecurity, threat intelligence, internet technologies, technical support, open-source intelligence (OSINT), customer success or direct professional experience with any of these.
Auto-ApplyIT Support Specialist
Technical support engineer job in Clearwater, FL
The IT Support Specialist will provide technical support for our employees, troubleshoot hardware and software issues, maintain IT systems, and assist with the administration of our network and business applications. This position is a key part of ensuring our business operates smoothly by keeping our technology reliable, secure, and efficient.
Minimum Required Qualifications
Ability to meet background requirements.
Ability to read, write, speak, and understand English
Ability to work independently
Ability to communicate effectively within all levels in the organization
Ability to handle multiple projects and tasks and meet deadlines
· Ability to maintain confidentiality
· Ability to make decisions and work collaboratively with others to solve problems
· Ability to prioritize and organize effectively
· Ability to analyze and interpret data
· Ability to effectively present information to management
· Ability to show judgment and initiative and to accomplish job duties
· Strong analytical and problem-solving skills
· An energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image
· Good verbal communications and writing skills
Major Duties and Responsibilities
· Serve as the first point of contact for customers seeking technical assistance over the phone or email
· Perform in office and remote troubleshooting through diagnostic techniques and pertinent questions
· Ensure all technical issues are created in the ticket system and updated through completion
· Direct unresolved issues to the next level of support personnel
· Assist with account management in Microsoft 365, Active Directory, Intune, and other enterprise systems
· Support configuration, deployment, and maintenance of PCs, peripherals, and mobile devices
· Monitor system performance and perform regular updates, patches, and backups
· Assist with the setup and maintenance of network equipment, including switches, routers, and wireless access points
· Help implement IT security best practices, including endpoint protection, MFA, and password policies
· Monitor and report on potential security incidents
Additional Requirements
At least two years' experience in similar role
Bachelor's degree in computer science, information technology, information systems, or similar
20% Travel Required setting up new office locations
Working Conditions -Office & Warehouse environments
Salary Description $22-$30/HR
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Technical support engineer job in Tampa, FL
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Help Desk Support Tier II
Technical support engineer job in Tampa, FL
Employment Type: Full-Time, On-Site
Clearance Requirement: Active DoD Secret Clearance
Lucayan Technology Solutions is seeking an IT Help Desk II Technician to provide Tier 2 support for the 6th Medical Group (6 MDG) at MacDill AFB. This role serves as an escalation point for complex issues, supporting system integrity, compliance, and advanced troubleshooting to ensure the availability of mission-critical medical IT systems.
Key Responsibilities
Respond to and resolve escalated technical issues involving hardware, software, and networks.
Provide Tier 2 support for desktops, servers, and enterprise applications.
Manage and troubleshoot user accounts, Active Directory, and group policies.
Support patch management, updates, and system security configurations.
Track and resolve incidents using ServiceNow and AFNET Remedy ticketing systems.
Assist with configuration and troubleshooting of networking equipment in coordination with admins.
Perform system monitoring, diagnostics, and root cause analysis for recurring issues.
Mentor and support Help Desk I staff by providing technical guidance.
Ensure compliance with DoD cybersecurity directives and reporting requirements.
Required Qualifications
Associate's degree in IT, Computer Science, or related field (or equivalent experience).
2+ years of experience in IT support, including Tier 2 troubleshooting.
Strong knowledge of Windows operating systems, Active Directory, and enterprise applications.
Familiarity with networking fundamentals, patch management, and security tools.
U.S. Citizenship required.
Required Security Clearances & Training
Active DoD Secret Clearance.
DoD 8570 IAT Level II Certification (CompTIA Security+ CE, CCNA Security, or equivalent).
Must complete DoD IA/Cyber Awareness, AT Level I, and ITIL-based training per PWS requirements.
Preferred Qualifications
CompTIA Network+ or higher networking certification.
Microsoft MCSA/MCSE certification.
Experience supporting IT in a DoD healthcare environment.
Work Environment
On-site daily at MacDill AFB, Tampa, FL.
Standard schedule: Monday-Friday, 7:30 AM-4:30 PM (with 1-hour lunch).
Must comply with AFOSH safety and Air Force installation access requirements.
Why Lucayan?
At Lucayan Technology Solutions, you'll join a mission-driven team supporting U.S. defense operations. We value our people as our greatest asset and offer opportunities to grow your career while making a direct impact on national security.
Apply Now to advance your IT career and deliver mission-critical support at MacDill AFB.
Auto-ApplyIT Help Desk Support
Technical support engineer job in Tampa, FL
OUR COMPANY REVOLVES AROUND MISSION-DRIVEN ENGINEERING
At Lucayan Technology Solutions LLC, we strive to solve our customer's hardest problems. Our highly focused customer-centric approach is crucial to our customer's success and ultimately ours. We aim to be a breath of fresh air: and be the most innovative organization in the Government contracting space. Sounds cliche? No worries the proof is in the pudding. To get there, we need exceptionally talented, bright, and driven people. Join us if you'd like to be a part of our journey. Right here, right now, this is your chance to make history and put a ding in the universe.
Lucayan Technology Solutions is hiring a Systems Help Desk Technician to Support for the 6th Medical Group (6 MDG).
Job Summary:
The Systems Help Desk Technician is responsible for providing Tier II technical support to end users within a military medical facility environment. This role involves troubleshooting a wide range of computer, software, printer, web, and mobile device issues through phone, electronic communication, and in-person support.
Primary Duties:
Diagnose and provide corrective action for IT issues, completing approximately 75 tickets per week.
Provide technical support on various computer software, printers, web services, and mobile devices.
Identify, research, and resolve technical problems, ensuring timely resolution through the DHA-approved ticketing system.
Document, track, and monitor issues to ensure a timely resolution.
Support the installation, maintenance, and security of clinical workstations and PC-based medical application client software.
Perform basic PC hardware troubleshooting and assist with IT/Medical IT Asset Hardware refresh by deploying new computer equipment to staff.
Minimum Qualifications:
CompTIA Security+ certification required.
Demonstrated extensive knowledge and technical skills in IT support, preferably within a healthcare or military environment.
Ability to lift up to 40 pounds and travel between facilities as needed.
Excellent communication skills, both verbal and written in English.
National Agency Check with Local Agency Check and Credit Check
Benefits:
Medical/dental plans w/ FSA & HSA options
Vision Plan
Short-Term Disability Insurance
Long-Term Disability Insurance
401k
2 weeks PTO
10 Paid Federal Holidays
Workers Compensation
Commuter Benefits
Production Application Support - Technology Support II
Technical support engineer job in Tampa, FL
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in CIB Payments, specifically the real-time payments group, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
Ability to work on a rotating 1st shift that can include weekend days
Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
Improve operational stability and availability through participation in problem management
Monitor production environments for anomalies and address issues utilizing standard observability tools
Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Experience working with SQL
Experience working with Unix
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
Experience with Splunk, Grafana, Kafka, and/or Service Now would be ideal
Experience with Java/Python programming languages
Experience with Shell Scripting
Auto-ApplyIT Technical Support Specialist-Help Desk
Technical support engineer job in Tampa, FL
IT Technical Support Specialist-Help Desk maintains highly available client and mobile voice and data systems for the enterprise under the direction of the Senior Director of Technology.
Pay salary $50,000 + dependent upon experience, with opportunity for career growth and development.
Monday - Friday, Daytime hours + Oncall after hours on rotation.
Please note: this position is in office, ON-SITE.
Core Responsibilities
Monitoring, installation, configuration, imaging and proactive maintenance of enterprise Windows workstations.
Client and cloud-based application installation, configuration and support including Microsoft Office and remote support tools.
Monitoring, installation, configuration and proactive maintenance of voice and mobile systems including Mitel client devices, and Apple and Samsung mobile devices.
Troubleshooting and resolving deskside support issues involving PC hardware, software, applications, printers, scanners and faxing devices.
Monitoring, installation, setup, configuration and proactive maintenance of enterprise security systems.
Documenting all projects, tasks, issues and steps to reproduce issue isolation and resolution.
Maintaining clean and well-ordered spaces where technology equipment is placed, racked, stored, assembled, configured or tested.
Managing efficient Help Desk flow, including rapid identification and resolution of technology requests and prompt, courteous responses to all parties requesting support.
Report and escalate unresolved high priority issues with no delay.
Train staff members for using PC and mobile hardware and applications.
Any other business support activities, including facility related issues and requests, assigned or directed by the Senior Director of Technology.
Requirements
Associate's Degree in a related field or equivalent year for year related professional experience.
Three years progressive experience in Information Technology or related field.
Three years customer service experience.
Proven analytical and problem-solving skills.
Availability for business critical issues outside of regular hours.
Extensive technical knowledge of modern hardware and standards.
Extensive technical knowledge of telecommunications protocols and configurations.
Extensive technical knowledge of Windows operating systems and services.
Capable of lifting computer equipment and peripherals up to 50 pounds.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Strong interpersonal skills including ability to present ideas in user-friendly language.
Ability to effectively research technology standards and issues as required.
The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended only to describe the general nature of the job.
This position supports our customer service centers in two offices in Florida, from our Tampa Headquarters.
Our Customer Service team assists our client companies in their efforts to efficiently arrange transportation to medical appointments, pharmacy stops, etc... and, also provide language support in over 200 languages through both our bi-lingual Customer Service center and through contract interpreters. We communicate with injured workers regarding their transportation arrangements and dispatch contracted transport providers and interpreters. We also work through issues, as they arise. It is a fast-paced, team oriented, customer service focused environment.
Monday - Friday, Daytime hours, rotate on-call
Please note: this position is in office, ON-SITE.
Welcome. Our Staff Is Ready To Serve.
A professional greeting and a hand held out to help. These seemingly small pleasantries may mean nothing to some transportation companies, but at ProCare they make all the difference in the world.
ProCare understands and strives to meet the requirements and considerations of our clients when choosing a company to arrange Transportation and Language Services. We are proud of our record of service and reliability to our clients. You can be assured of and rely on ProCare for 110% effort every time.
Auto-ApplyWellness Support Technician (WST)
Technical support engineer job in Clearwater, FL
Job DescriptionSalary: $16.00
JOIN OUR WELLNESS TEAM - 24/7 SHIFTS AVAILABLE
The WAVE International is revolutionizing mental health and addiction recovery with our holistic approach. Join our mission to create healthier, happier lives for all.
YOUR ROLE
As a Wellness Support Technician (WST), at either our Edgewater or Clearwater, FL locations, you'll be on the frontlines of client care, providing supervision, support, and assistance throughout their recovery journey. You'll monitor medications, document client activities and behaviors, and motivate clients to participate in therapeutic programs in a dynamic, supportive environment.
YOU'LL MAKE AN IMPACT BY:
Following all policies and procedures related to client interaction, confidentiality, and supervision
Ensuring client safety through appropriate supervision and location checks
Transporting clients to and from outings while representing The Wave in the community
Ensuring clients adhere to and attend their daily scheduled activities
Documenting interactions and progress with clients as required by treatment plans
Orienting new clients to the facility and completing necessary paperwork
Conducting searches to maintain a drug-free and safe environment
De-escalating agitated clients and providing supportive redirection
Participating in staff meetings and attending all required training
Adapting productively to changing circumstances and needs
IDEAL CANDIDATE
You see potential in every client and believe in holistic healing. Your compassionate approach creates a safe space for individuals on their recovery journey. You excel in high-pressure situations while maintaining a positive, can-do attitude.
YOU'LL THRIVE HERE IF YOU HAVE:
College Degree from an Accredited institution in BA and Psychology (Preferred)
1-3 years of experience in healthcare settings working with client safety and well-being
Driver's License (Required)
CPR Certification (Required)
Strong proficiency with computers and technology
Excellent communication skills, both verbal and written
Ability to establish and maintain effective working relationships
Adaptability to rapidly changing environments
Skill in consulting with clients and interacting respectfully with family members
Ability to remain calm in stressful situations
WORK DETAILS:
Job Type: Full-Time, Part-Time available
Pay: Up to $16.00 per hour
Schedule: Varies - 24/7 operation with on-call nights, weekends, and holidays may be required
Setting: JCAHO accredited rehabilitation center
Location: Edgewater or Clearwater, FL 33765 locations (in-person)
Benefits: Flexible schedule and company benefits package for full-time employees
Drug screening and background check required
Physical demands include mobility throughout facility and ability to respond to emergencies
READY TO MAKE WAVES?
Join our team of dedicated professionals committed to making a difference in the lives of our clients. Your support as a Wellness Support Technician (WST) is invaluable in providing exceptional care.
AEGIS Weapons Systems baseline9+ ORTS & Networks Engineering Technician IV (4680)
Technical support engineer job in Bayport, FL
Job Code **4680** \# of Openings **1** Apply Now (**************************************************** Requisition?org=GATEWAYVENT&cws=55&rid=4680) **Ghostrock,** a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a **AEGIS Weapons Systems baseline9+ ORTS & Networks Engineering Technician IV.**
**Position Responsibilities:**
+ **_US Citizen_**
+ **_Only candidates currently possessing an Active Secret Clearance (or higher) will be considered for this position._**
+ High School Diploma or Equivalent.
+ At least 4 years of experience in the assessment and repair Aegis Weapons Systems baseline9+ ORTS & Networks.
+ A working knowledge of Microsoft Outlook, Word and Excel.
+ A working knowledge of Maintenance and Material Management (3M).
+ Experience at Regional Maintenance Centers (RMC) is advantageous.
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.