Technical support specialist jobs in Jackson, MS - 106 jobs

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. Role description: Arcadis is seeking a Signal / ITS Technician to join the team in Jackson, MS who has experience in maintaining and operating traffic signals and their associated Intelligent Transportation Systems (ITS) devices. In this role you will assist our growing ITS and traffic engineering group on projects in Mississippi and in other states throughout the Southeast. This role requires a willingness to travel and work in outdoor environments along transportation routes. We partner with our clients across the globe to design thriving and connected cities and communities that enable opportunity for all and keep the world moving. Climate change, urbanization and digitization trends are requiring today's mobility projects and systems to address an evolving set of demands from the world's growing population. We design connected, sustainable solutions that integrate existing infrastructure with new technologies, and optimize the mobility of people and goods. Role accountabilities: As a Signal / ITS Technician you will be responsible for the maintenance of Signals and associated detection devices, as well as Intelligent Transportation Systems (ITS), including, but not limited to: fiber optic, wireless and cellular communication networks and associated Layer 2/3 switches, and routers, CCTV systems, Vehicle Detection Systems and Dynamic Message Signs. You may be involved in the installation, configuration or construction engineering and inspection of said systems in Southeastern states. The ideal candidate will be a strong team player, working collaboratively with colleagues to ensure a safe and efficient work environment. They will prioritize health and safety in all aspects of their role, adhering to best practices and regulations while maintaining awareness of potential hazards in outdoor traffic areas. This role requires a willingness to travel in the Southeast United States and work in outdoor environments along transportation corridors. Candidates should be comfortable working near traffic and at heights greater than 10 feet. Additionally, they should have an understanding of, or a willingness to learn, CCTV systems, communications network infrastructure, and electrical systems to support various project needs. Experience with Intelligent Transportation System Devices including, Closed Circuit Television (CCTV), Dynamic Messaging Signs (DMS), Vehicle Detection Devices and others will be preferred but can be taught for more junior candidates. Role accountabilities: * Troubleshoot traffic signal components and devices * Quickly respond to notifications from the client * Become familiar with client ITS network and communications architecture * Demonstrate experience with client traffic signal systems * Maintenance and Repair of Traffic Signal and ITS devices (Reactive, Proactive and Preventative Maintenance) * Traffic signal ground and aerial preventative maintenance Candidates must have customer service experience, G=good written and verbal communications skills, and willingness to travel to assignments throughout the Southeast United States Qualifications & Experience Preferred Qualifications: * 8 or more years of experience in specialist/technical area of work * Experience working with aerial equipment including bucket trucks and/or manlifts * NFPA 70 Electrical or the willingness to obtain after hire * IMSA Traffic Signal Technician or the willingness to obtain after hire * Fiber Optic and/or Wireless Communications * Maintenance Engineering and Inspection of ITS and Signal Systems, Construction Engineering and Inspection of ITS and Signal Systems Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law. Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. The salary range for this position is $57,786 - 92,457. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location. #LI-HYBRID #Mobility-NA #Mobility-ANA-Jobs #Traffic-ANA #LI-HA1

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

On-Call IT Field Technician - PC, Mac, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.

The WIOA Technical Specialist provides technical and administrative support to Workforce Development staff in the implementation of WIOA programs. This role assists with participant intake, eligibility verification, case management data entry, and reporting while ensuring all files meet local, state, and federal compliance requirements. The Specialist supports accurate case processing, audit readiness, and high-quality customer service by maintaining data integrity, coordinating documentation, and collaborating with program staff, training providers, and partner agencies. REPORTS TO: WIN Job Center Business and Outreach Manager DEPARTMENT: Workforce Development EXEMPT: Yes VICE PRESIDENT: Vice President of Workforce Development and Governmental Affairs GENERAL STATEMENT OF THE FUNCTION All Hinds Community College employees must commit to the Caring Campus approach to student engagement and daily apply these general behavioral objectives: listen to student questions and concerns with a positive attitude and make meaningful connections with students. The WIOA Technical Specialist provides technical and administrative support to Workforce Development staff in the implementation of WIOA programs. This position assists with intake documentation, eligibility verification, case management data entry, and report preparation. The Specialist ensures that all participant files meet local, state, and federal compliance requirements and supports efficient case processing and service delivery. QUALIFICATIONS REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Proficiency with Microsoft Office Suite and case management databases. * Strong attention to detail and organizational skills. * Ability to interpret and apply complex program regulations and documentation requirements. EDUCATION AND/OR EXPERIENCE * Associate's degree or equivalent work experience in business, office administration, information systems, or a related field. * Two (2) years of experience in administrative or technical support roles, preferably in workforce development, education, or human services. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Maintain knowledge of diversity-related issues, legislation, and best practices. Eligibility and Documentation Support * Review participant applications and documentation for completeness, accuracy, and compliance with WIOA regulations. * Verify eligibility information for Adult, Dislocated Worker, and Youth programs, ensuring timely and accurate processing. * Maintain secure digital and physical case files, ensuring all required documents are properly labeled, uploaded, and stored. * Assist in collecting and verifying income, residency, selective service, and other eligibility verification documents. Case Management System Data Entry * Enter participant data, activities, and case notes into the state-approved management system MS Works and Eligible Training Provider List (ETPL). * Update participant status, service outcomes, and follow-up information in real time to ensure data integrity. * Monitor data for inconsistencies or missing information and communicate corrections to assigned program staff. Compliance and Reporting * Prepare files for internal and external monitoring or audits, ensuring all required documentation is in place. * Conduct periodic reviews of participant files to maintain compliance with federal, state, and local requirements. * Assist in generating reports related to enrollment, training, performance outcomes, and other WIOA metrics. * Support the compilation of data for quarterly and annual performance reporting. Administrative and Technical Assistance * Provide administrative support to Career Coaches, Center Managers, and Program staff. * Manage electronic and paper filing systems for participant and program records. * Assist with preparing correspondence, forms, and participant communications. * Track training enrollments, supportive service requests, and ensure timely payment and documentation. Customer Service and Communication * Respond to inquiries from participants, employers, and partner agencies regarding documentation and case processing. * Maintain a professional and confidential environment for participants and staff. * Coordinate with training providers, employers, and partner organizations to obtain or verify documentation as needed. Continuous Improvement and Professional Development * Participate in staff meetings, training sessions, and compliance workshops to maintain current knowledge of WIOA policies and procedures. * Recommend process improvements to enhance workflow efficiency and data accuracy. * Maintain knowledge of current regulations, policies, and best practices in workforce development. SUPERVISORY RESPONSIBILITIES: none PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, taste and smell. The employee is frequently required to sit. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate, and the employee is occasionally required to perform job responsibilities outdoors and off site. We promote a culture of inclusion for all employees that respects individual strengths, ideas, and capabilities. We believe that our differences enable us to make better decisions, drive innovation, and deliver better results. Mission Hinds Community College is committed to moving people and communities forward by helping develop their purpose, passion and profession. Vision Hinds Community College will be a catalyst to create a competitive economy and a compelling culture for Mississippi. Values Hinds Community College aspires to the following IDEALS: * Integrity * Diversity * Excellence * Accountability * Leadership * Stewardship In compliance with Title VI of the Civil Rights Act of 1964, Title IX, Education Amendments of 1972 of the Higher Education Act, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 and other applicable Federal and State Acts, Hinds Community College offers equal education and employment opportunities and does not discriminate on the basis of race, color, national origin, religion, sex, age, disability or veteran status in its educational programs and activities. We recognize our responsibility to provide an open and welcoming environment that fosters a culture of diversity, equity, and inclusion for employees and students to collaboratively learn, work and serve our communities. The following have been designated to handle inquiries regarding these policies: EEOC Compliance: The Office of Human Resources PO Box 1100 Raymond MS 39154; Phone: ************ or Email: ****************. Title IX: Vice President Student Services, Title IX Coordinator PO Box 1100 Raymond MS 39154; Phone: ************ or Email: *******************. Full Time/Part Time: Full time Position Type: 12 Month 260 Days Job Classification: WIOA Scheduled Hours: 40

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Healthy Careers Start Here At Blue Cross & Blue Shield of Mississippi, we encourage professional growth in a challenging and fast-paced atmosphere. Our 'be healthy' culture promotes health and wellness at all levels of the Company, and we provide our employees with the time, tools and resources to commit to a healthy lifestyle. Job Summary - The Technology Support Specialist is responsible for operating and monitoring all centralized Data Center computer systems and peripheral equipment, production job scheduling on the Mainframe, Service Desk functions that involve promoting production software changes submitted by the application support staff, logging user questions and issues, problem determination, and logging, assigning, and tracking issues using our Service Management Software. This position also involves monitoring for infrastructure and security related alerts to be addressed by the appropriate teams. Job-Specific Requirements: Bachelor's Degree in a Technology or Business related field is required. Experience in operations of the following areas is desirable: Service Management systems in a Help Desk environment Automated job scheduling systems Automated change control Previous experience in an IT related field is a plus. Strong verbal and written interpersonal and communication skills.Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers, and management. Excellent PC experience using spreadsheets, word processors, and databases. A working knowledge of the healthcare business environment and processes is preferred. Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience, expertise and dedication to work for our customers.

Vergent LMS engineers a market-leading SaaS lending platform that empowers lenders to manage their retail and online lending operations through a sophisticated software suite featuring data-rich dashboards and enhanced analytical reporting, powered by its AI and machine learning capabilities. With talented employees nationwide and offices in Ridgeland, Mississippi and Plano, Texas, Vergent LMS is one of America's fastest-growing privately held companies and has been listed on the Inc. 5000 list for seven years. From small business startups to enterprise-scale corporations, Vergent's innovative technology solutions power the lending operations of a diverse portfolio of clients located in the US, Canada, and Central America. At Vergent LMS, we take our work seriously, but we don't take ourselves very seriously, with employee recognition, frequent company-supported events, and a company culture that is second to none. If you're passionate about what you do, but you want to be a part of a company that values it's employees and has built a culture around the concept of "work-life balance," then Vergent LMS is your career destination. Introduction As an Application Support Analyst, you will join a dedicated team of customer support professionals responsible for the initial review, troubleshooting and testing of all client support requests. This role requires the ability to provide critical, real-time analysis and problem-solving solutions to our software clients by asking applicable questions and retracing the steps and processes utilized by the customer to identify the potential cause of their reported problem. Once the problem is determined, the analyst may decide if collaboration with other quality assurance and software development teams is necessary to provide the optimal solution. Your responsibilities will include developing an intimate knowledge of the features, functionality, and security of our industry-leading loan management software in addition to maintaining an ongoing awareness of over 60+ external connections to vendor partner software products which expand our software's capabilities. Essential Functions Take ownership of incoming issues/requests from customers with a sense of urgency. Must be capable of troubleshooting the cause of a reported problem by walking through the client's steps leading up to the problem, reproducing the reported problem within Vergent's software test environment, and finally, documenting (in detail) the steps taken, including the course of action taken to resolve the problem. Must possess strong communication and critical thinking skills and be able to ask the correct questions necessary for testing a reported problem and providing a potential solution. Must be willing and able to stay abreast of new company software and updates. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Competencies Ability to take initiative related to the software and its updates Document configuration and editing experience Proficiency in Adobe Acrobat Strong time management skills Intensive customer Focus Problem Solving and Analysis Product Knowledge Quality Focus Collaborative team building Active Listening Multi-tasking Must be punctual and able to work the established hours 2 or more years of experience as a software support analyst Work Environment This job operates in a casual office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Company Benefits Employee Recognition Program Flexible Schedules Casual Dress Code Health Insurance Dental/Vision Parental Leave 401K & 401K Matching Long-Term Disability (100% covered) Life Insurance (100% covered) Supplemental Insurance Coffee and Snacks Provided

**The Work** The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables. **Responsibilities** **Key Responsibilities** + Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices. + Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies. + Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. + Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance. + Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable. + Manage and prioritize the allocation of PC support technician workloads to ensure timely issue resolution and service quality. + Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. + Troubleshoot printer, computer, and peripheral incidents. + Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols. + Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service. + Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards. + Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services. + Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections. + Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + Associates degree in relevant field. + 6 years' experience in computer user support + Valid driver's license, travel may be required. + Experience supporting Windows 10, and MS Office 2013. + Experience using ServiceNow or a similar ticketing system. + Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) + COMPTIA Security Certification + Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. + Exceptional verbal and written communication skills. + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. + Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. + Must be self-motivated and able to work well independently as well as on a multi-functional team. + Ability to handle sensitive and confidential information appropriately **Desired Qualifications:** + 5 years Preferred Hands-on experience with Spring Boot Java Applications. + 5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later. + 5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum) + 5 years Preferred Hands-on experience with web applications developed for Cloud platform + 5 years Preferred Hands-on experience with CI/CD methodology + 5 years Preferred Hands-on development experience for mobile and tablet platforms **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Program Manager** **Working Conditions** + Professional hybrid office environment. + Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $20.00 - USD $32.00 /Hr. Submit a Referral (**************************************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103791_ **Category** _Information Technology_ **Position Type** _Full-Time Salary Exempt_ **Remote** _No_ **Clearance Required** _Secret_

Job Description We are seeking Desktop Support Technicians to provide advanced technical support within a managed IT services business. This role serves as the escalation point for complex IT issues and is responsible for resolving problems that extend beyond basic desktop support. The position is hands-on and technical, working closely with internal teams to support systems, applications, and infrastructure that keep client operations running reliably. These are full-time, onsite roles based in Flowood, Mississippi. Key Responsibilities: Serve as the escalation point for complex desktop, application, and systems-related IT issues. Troubleshoot and resolve issues involving Windows Server, Active Directory, Microsoft 365, and Exchange Online. Support user access, permissions, and identity-related issues within Active Directory and Azure AD/Entra ID. Assist with network connectivity issues involving VPNs, firewalls, switches, and routing. Support virtualized environments using VMware or Hyper-V as needed. Use RMM tools to monitor systems, perform remote support, and complete routine maintenance tasks. Perform system updates, patching, backup checks, and basic security-related tasks. Document issues, resolutions, and procedures clearly within the ticketing system. Participate in IT projects such as upgrades, migrations, and onboarding activities. Identify recurring issues and contribute to process improvements and service consistency. Requirements Associate's degree in information technology, computer science, or related field. 3-5+ years of IT support experience in a professional support or service desk environment. Experience supporting Windows-based systems and Microsoft 365. Working knowledge of Active Directory and identity and access management concepts. General understanding of network fundamentals, including VPNs and connectivity troubleshooting. Familiarity with virtualization, backup tools, or endpoint security solutions is a plus. Experience working in a ticket-based support environment. MSP or managed IT services experience strongly preferred. Strong troubleshooting, documentation, and communication skills. Self-motivated, team-oriented approach with the ability to work independently. Compensation: Salary range of $50,000-$55,000, with flexibility based on experience. Company-paid health insurance with optional dental, vision, and life coverage. 401(k) with company match. Paid time off plus paid holidays. Monthly cell phone reimbursement. Regular in-office meals and team events. Ongoing training and professional growth opportunities.

Dealership:L0830 Mercedes-Benz of JacksonMercedes Benz of Jackson 💰 Starting Pay: $20/hr - Up to $50/hr Join our team and grow your career! We're looking for skilled technicians of all experience levels. Whether you're just starting out or a seasoned pro, we have a place for you. ✅ Competitive Pay ✅ Opportunities for Advancement ✅ Supportive Work Environment Apply today and take the next step toward a rewarding career! Responsibilities: The Automotive Service Technician is responsible for swiftly and accurately performing automotive repairs and service in accordance with store and factory standards while ensuring customer satisfaction. Perform work as outlined on repair order with efficiency and accuracy, in accordance with Lithia and manufacturer standards. Diagnose cause of malfunction. Complete all work according to the applicable safety requirements. Road-test vehicles to ensure quality of repair work. Document work performed on repair order, record test procedures/results & time, per company recording & clocking procedures. Responsible for providing and maintaining an inventory of normal mechanics tools. Qualifications: Prior automotive repair experience preferred ASE and manufacturer certification, desired A team player who is focused on providing exemplary customer service Acceptable driving record and a valid driver's license in your state of residence We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

SMARTECH is a National Service Provider of PC, Server, and Printer maintenance and repair. We are looking for a highly motivated IT contractor to work in a fast-paced field service role. Applicants should have 2 years of IT hardware experience. Assignments will include traveling to customer sites to make warranty hardware replacements on desktops, laptops, and tablets. This is a 1099 independent contractor position. When you partner with SMARTECH you talk to real people that want you to succeed. We offer several industry certifications at NO COST to you. Not only are they great to hone the skills you already have, but also look great on your resume! WHAT WE DO: Hardware Replacement/Repair: Desktops, Laptops, Servers, Printers, and POS systems. Why Join Us? Do you prefer to focus on hardware components instead of software issues or endless password reset tickets? Do you have experience tinkering with devices, computers, or laptops? Here you will have the freedom to decide how busy you can be and how much money you want to make. Our customers come from all backgrounds: You may be fixing a computer in a home or office setting. Successful candidates start their day at home, checking their queue and contacting clients before heading out to pick up components and travel to client locations. The normal coverage area is a 100-mile radius of parts pick-up. Job Expectation: Complete and pass Client Certifications within 3 days. Good Time Management you will be traveling to client locations to repair equipment. Laptop/Desktop Hardware experience. Have your Tools and ESD protection. Use Computer/Mobile to receive and manage repair requests. Access to client training site. Basic Qualifications: Must be legally authorized to work in the United States. Must have a valid driver's license and vehicle. Must be able to pass required certifications. Must have computer hardware experience. Working Place: Jackson, Mississippi, United States Department : Unisys

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Forest, MS. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as: Provide Workstation Software Break Fix support IMAC - PC Install, Moves, Adds and Changes Image Loads Asset Recovery Asset tagging Printer Support Client Center (Tech Bar) Support IT Service Management Updates Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned Qualifications: Minimum 5 years of working experience in Desktop Support Knowledge of PC Imaging Experience with change management and incident management Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe Preferred Qualifications: Certified Dell Technician Expertise in Inventory Control Requirements Must be within driving distance of Forest, MS and willing to work onsite Must possess an active U.S. Government Secret Security Clearance or above Please note that pursuant to a government contract, this specific position requires U.S. citizenship status Must be able to lift up to 40 lbs Must be able to stand or walk for extended periods of time Must be able to walk up and down stairs or ramps Must be able to kneel and work under desks or in confined spaces This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes What is Important to Us: You are an excellent communicator in writing and speaking. You have the ability to work independently but also value teamwork. Your problem-solving skills are excellent. You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career. You seek a community of virtue-centered co-workers and clients. What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at *************************** Salary Description $20.00/hr - $26.00/hr

We are seeking experienced IT Support Field Technicians for a large-scale, global project to decommission and dispose of data center hardware. This role is focused on the physical de-racking, inventory management, and secure preparation of servers, networking gear, and related equipment. The ideal candidate is proficient with hardware, meticulous with documentation, and adept at following precise procedures in a data center environment. Key Responsibilities: Execute the physical decommissioning of IT assets including HP/Cisco/Dell servers, blade chassis, switches, and wireless controllers across multiple international sites. Follow detailed project plans to safely power down, unrack, label, and package equipment for secure transport. Accurately update asset inventories using provided tracking systems, ensuring a clear chain-of-custody for all equipment. Adhere strictly to all client security policies and data destruction protocols. Coordinate with a central Project Manager to report daily progress and resolve any on-site logistical issues. Ensure all work is performed in accordance with health and safety standards. Required Qualifications & Skills: Proven experience as an IT Support Technician, Field Technician, or similar hands-on role. Strong emphasis on practical experience with hardware decommissioning, installation, or maintenance. Familiarity with hardware from major vendors like HP, Dell, and Cisco. Ability to methodically follow instructions and checklists with a high degree of accuracy. Physical capability to lift and move heavy equipment (up to 50 lbs / 23 kg). Excellent organizational and documentation skills. Preferred Qualifications: CompTIA A+ or equivalent certification. Prior experience with IT Asset Disposition (ITAD) or data center migration projects. Awareness of data security standards (e.g., NIST 800-88).

Job DescriptionDescription: The IT Support Engineer III is a senior technical role responsible for advanced troubleshooting, complex escalations, and project execution across nationwide client environments, with a strong emphasis on healthcare and dental IT systems. Key Responsibilities & Daily Tasks Handle advanced escalations from lower-level engineers Diagnose and resolve complex server, networking, and infrastructure issues Support healthcare and dental software applications and imaging systems Lead and execute infrastructure, cloud, and security projects Act as a senior technical advisor to clients Maintain detailed technical documentation and system diagrams Requirements: Required Skills & Qualifications 5 or more years of IT support experience Advanced expertise in Windows Server, Microsoft 365, and networking Strong project execution and communication skills Preferred Qualifications Healthcare or dental IT experience Advanced PowerShell or scripting knowledge mac OS and iOS support experience Benefits & Perks Paid Time Off program in accordance with company policy Company-observed paid holidays Health insurance options available to eligible employees CrewHu employee recognition and rewards program $50 monthly cell phone stipend Company-provided equipment and tools Ongoing training and professional development opportunities

TITLE: Education Technology Computer Technician REPORTS TO: Education Director of Technology Job Goal: The School District IT Technician is primarily based at the district office and provides technical support, troubleshooting, and maintenance services across the district. Assignments are managed through a ticketing system, where technicians address issues related to district-issued devices (MacBooks, Windows devices, Chromebooks), Google Workspace, access control systems, security camera systems, and audio enhancement technologies. This role also involves Chromebook management, repair, and support, as well as assisting with training and testing support for teachers and staff. SUPERVISORY RESPONSIBILITY: N/A ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned. Conducts oneself in the best interest of students, in accordance with the highest traditions of public education and in support of the District's mission. Chromebook Management & Support: Manage, configure, and maintain the district's fleet of Chromebooks through the Google Admin Console, ensuring proper enrollment, policy enforcement, and application deployment. Provide troubleshooting, repairs, and maintenance for Chromebooks, including hardware (screen replacements, battery repairs) and software (operating system issues, app configurations). Address Chromebook-related issues submitted through the ticketing system and ensure timely resolution. Device Support & Maintenance (MacBooks, Windows Devices): Respond to service tickets related to MacBooks, Windows laptops, Chromebooks and desktops, providing troubleshooting and repairs for hardware and software issues. Install and update operating systems and software, ensuring devices are secure and compliant with district policies. Manage device configurations, software installations, and user profiles for MacBooks, Windows devices, and Chromebooks as needed. Google Workspace Support: Provide technical support for Google Workspace applications (Gmail, Google Drive, Google Meet, Google Classroom, etc.). Troubleshoot user issues related to Google accounts, permissions, and access to district tools and services. Resolve Google-related issues submitted through the ticketing system and provide follow-up support as necessary. Access Control Systems: Assist with configuring and managing access control doors across the district, ensuring only authorized personnel can access secure areas. ? Address support tickets related to access control systems, including troubleshooting issues with badge readers and access privileges. Camera Systems: Provide technical support for district surveillance and camera systems, including troubleshooting and ensuring proper functionality. Respond to service tickets related to camera systems and ensure that security camera access is functioning properly for authorized personnel. Audio Enhancement Systems: Assist with the setup and maintenance of audio enhancement systems in classrooms, auditoriums, and other district facilities. Troubleshoot issues related to audio systems, microphones, speakers, and other AV equipment submitted through the ticketing system. Technical Support & Troubleshooting: Respond to technical support tickets for a range of issues related to hardware, software, network connectivity, and security. Resolve issues with device synchronization, network access, and platform compatibility across Google, Mac, and Windows environments. Testing Support: Assist with testing technology in classrooms, auditoriums, and other district facilities to ensure all systems are functioning correctly. Perform routine checks, preventative maintenance, and troubleshooting on technology systems. Training & User Support: Provide training to district staff and students on the proper use of technology, including devices, software, and educational tools. Offer ongoing support and resources, ensuring staff and students can effectively use technology for learning and administrative tasks. Required Skills and Qualifications: Education: High school diploma required; associate's degree in Information Technology or related field preferred. Certifications (e.g., Google Certified Educator, Apple Certified Support Professional, CompTIA A+) are a plus. Experience: Experience supporting Google Workspace, MacBooks, Windows devices, Chromebooks, and classroom technology in a school district or educational environment. Technical Proficiency: Strong knowledge of Chromebook management, including Google Admin Console, software deployment, and device configurations. Experience troubleshooting and maintaining MacBooks, Windows devices, and Chromebooks. Familiarity with access control systems, security camera setups, and audio enhancement technologies. Basic understanding of networking, Wi-Fi troubleshooting, and internet connectivity issues. Customer Service Skills: Excellent communication skills, both verbal and written, to provide clear instructions and support to non-technical users. Ability to train and guide staff and students on the proper use of technology. Problem-Solving: Strong analytical skills to diagnose and resolve technical issues efficiently and effectively. Adaptability: Ability to quickly learn and adapt to new technologies and changes in the educational environment. Desirable Skills: Network Support: Knowledge of networking configurations, wireless setup, and network troubleshooting. Security Systems: Familiarity with security camera systems (e.g., IP cameras, DVR/NVR systems) and access control technologies. Audio/Visual Systems: Experience with audio enhancement equipment and AV integration in educational settings. Working Conditions. Primary Location: District office, with assignments based on tickets entered in the ticketing system. Hours: Full-time, with the possibility of on-call or after-hours support depending on district needs. Environment: Primarily office-based but may require travel within district schools and facilities to address specific tickets. Occasional lifting of technology equipment may be required. Salary Range: REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS While performing the duties of this job, the employee is frequently required to sit, talk or listen. The employee is occasionally required to stand, walk, reach, bend, and sometimes lift up to 25 pounds. Mobility skills are necessary to access a variety of work locations. OTHER SKILLS and ABILITIES Ability to apply knowledge of current research and theory in specific field. Ability to establish and maintain effective working relationships with students, staff and the community. Ability to communicate clearly and concisely both in oral and written form. Ability to perform duties with awareness of all district requirements and Board of Education policies. WORK ENVIRONMENT The employee will work in an environment adhering to school board policy. This position may require work hours that vary as a result of evening activities or emergencies. In addition, job requirements may require work on weekends, holidays and attendance at meetings. PROFESSIONAL CONDUCT Employee acknowledges that he/she is required to maintain a high standard of professional conduct in compliance with the Mississippi Code of Ethics. Breach of said professional conduct includes but is not limited to: neglect of duty, dishonesty, engagement in acts that are contrary to VWSD policy, unlawful activities, or any other conduct which is seriously prejudicial to the school district. CLASSIFICATION UNDER FSLA Non-Exempt FUNDING SOURCE TERMS OF EMPLOYMENT 240 Days

Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. + _responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform_ . + _Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365 ongoing application support_ . + _Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period_ . + _help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well_ . + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ . **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. + CompTIA A+ or ITIL certification preferred + 7-10 years of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations_ **Other Job Specific Skills** + _Technical problem solving and implementer skills in application coding, infrastructure, or automation_ . + _Effective communications (written and spoken)_ . + _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ . + _ITIL (desired not required)_ . + _Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data_ . **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $105k - $140k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job DescriptionDescription: The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments. Key Responsibilities & Daily Tasks Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools Administer user accounts, permissions, and access controls across client environments Monitor and maintain servers, workstations, and network devices Perform patching, updates, and security hardening tasks Serve as an escalation resource for lower-level engineers Maintain accurate and thorough documentation in service management systems Communicate technical information clearly to clients and internal teams Requirements: Required Skills & Qualifications 2-4 years of IT support experience Strong understanding of networking fundamentals Hands-on experience with Microsoft 365 and Windows Server Strong troubleshooting and documentation skills Preferred Qualifications Experience working in a Managed Service Provider environment PowerShell or scripting knowledge mac OS and iOS support experience Benefits & Perks Paid Time Off program in accordance with company policy Company-observed paid holidays Health insurance options available to eligible employees CrewHu employee recognition and rewards program $50 monthly cell phone stipend Company-provided equipment and tools Ongoing training and professional development opportunities

Job DescriptionDescription: Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Forest, MS. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as: Provide Workstation Software Break Fix support IMAC - PC Install, Moves, Adds and Changes Image Loads Asset Recovery Asset tagging Printer Support Client Center (Tech Bar) Support IT Service Management Updates Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned Qualifications: Minimum 5 years of working experience in Desktop Support Knowledge of PC Imaging Experience with change management and incident management Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe Preferred Qualifications: Certified Dell Technician Expertise in Inventory Control Requirements: Must be within driving distance of Forest, MS and willing to work onsite Must possess an active U.S. Government Secret Security Clearance or above Please note that pursuant to a government contract, this specific position requires U.S. citizenship status Must be able to lift up to 40 lbs Must be able to stand or walk for extended periods of time Must be able to walk up and down stairs or ramps Must be able to kneel and work under desks or in confined spaces This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes What is Important to Us: You are an excellent communicator in writing and speaking. You have the ability to work independently but also value teamwork. Your problem-solving skills are excellent. You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career. You seek a community of virtue-centered co-workers and clients. What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at ***************************