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Technical support technician jobs in Dothan, AL

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Technical Support Technician
Information Systems Technician
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Network Field Technician
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Technical Support Trainer
Technical Operations Specialist
Student Technician
  • Complex IT Support Specialist

    Wayne Farms 4.4company rating

    Technical support technician job in Dothan, AL

    PRIMARY FUNCTION: The Complex IT Support Specialist is a hands-on role focusing on assigned location's computer and network system operations to ensure optimal functioning and for the assigned area on the implementation and rollout of IT related projects. This role manages end user help requests for software and hardware computer issues. RESPONSIBILITIES AND TASKS: Lead the technology related efforts for assigned location to ensure implementation and rollout of IT projects, updates, etc. are completed uniformly, providing guidance when needed to Technology Specialists Evaluate documented resolutions for assigned locations to determine if there are trends, develop solutions to prevent reoccurring problems and communicate management concerning emerging incident trends Coordinate activities with corporate help desk, network services, and other related IT groups to ensure appropriate group is engaged from projects, issues, etc. Assist corporate IT with software releases and rollouts, communicating changes/ updates to end users and providing training if applicable Install, modify, and make necessary repairs to computer hardware and software systems, providing technical assistance and training to system users Perform hands-on repairs at desktop level, including installing and upgrading software, installing hardware, monitoring nightly backups, and configuring systems and applications Prioritize and schedule end user help requests escalating to appropriate personnel when needed Gather documentation, compile and provide updates, statuses and completions to appropriate personnel Provide regular feedback on successes and opportunities for improvement to appropriate leader for Technology Resource Specialists in assigned locations Follow and ensure others comply with all safety guidelines, establishing and managing safety policies and procedures Perform additional relevant duties as assigned SUPERVISOR RESPONSIBILITIES: This is an Individual Contributor role with required competencies: Functional/Technical Skills, Action Oriented, Problem Solving, Learning on the Fly, and Interpersonal Savvy EDUCATION and CERTIFICATIONS: High School diploma or equivalent Preferred Certifications: MCP- MCSE, CompTIA A+ EXPERIENCE AND SKILLS: Minimum five (5) years IT field experience in a team-based environment Strong customer focus with the ability to communicate, both verbal and written, with all levels of the organization and external customer in a timely and professional manner Self-starter who demonstrates strong initiative and sense of urgency, with the ability to work in a fast-paced environment Strong organizational skills with the ability to prioritize and manage multiple projects while maintaining attention to detail Must possess a strong customer-centric attitude and high energy level SAFETY REQUIREMENTS: Follow departmental and company safety policies and programs Wear required protective equipment in all areas where mandatory PHYSICAL REQUIREMENTS: Ability to work non-standard shifts (Holidays, weekend and/or extended) as required per business need Ability to travel to assigned locations as needed Ability to lift computer hardware such as desktop computers or servers up to 40 lbs as needed We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $35k-64k yearly est. Auto-Apply 50d ago
  • Help Desk Technician

    Ave Maria University 4.3company rating

    Technical support technician job in Marianna, FL

    PRIMARY PURPOSE: Serve as the primary Helpdesk representative, overseeing daily campus support operations. Provide front-line assistance to Staff/Faculty and students by resolving computer-related issues in person, over the phone, or through ticket submissions. Provide support for hardware and software needs, including printing, installations, email, and other internal systems. Collaborate closely with the Helpdesk Manager to manage the tickets and ensure smooth helpdesk operations. Mentor and guide student workers, fostering strong customer service skills and a commitment to excellence. ESSENTIAL DUTIES AND RESPONSIBILITIES: Essential Skills: * Commitment to providing exceptional customer experience and support. * Excellent Organization and Communication skills, both verbally and written. * Ability to work independently. * Innovative, Team-Oriented problem solver. * Ability to sustain a high level or productivity. * Ability to manage multiple competing priorities. * Ability to work effectively in a fast-paced environment. * Familiar with help desk concepts, practices, and procedures. Technical Skills: * Intermediate knowledge of Windows Operating Systems (Windows 11, Windows 10) * Broad understanding of Microsoft Office Products (Word, Excel, Office 365, etc). * Knowledge of standard hardware and software systems in enterprise environment. * Familiar with networking concepts. * Experience troubleshooting application-related problems. Knowledge of the following software applications is a plus: * Mac OS Support * PowerShell and scripting * Windows Deployment Services Essential Duties and Responsibilities: * Provide superior customer service to end users on a variety of technology issues - 40% * Responsible for tracking and monitoring open issues to meet service level standards - 30% * Assist with the creation, maintenance, and management of process documentation - 15% * Various Projects, Training, and other tasks as assigned - 15% EDUCATION: What is the minimum level needed? 2 years of college experience EXPERIENCE: Minimum of 2 years' experience in an end-user support role with a track record of providing excellent customer service. CERTIFICATION: N/A KNOWLEDGE, SKILLS AND ABILITIES: (WRITE BASED on job needs) Exceptional time management and organization skills Strong oral and written communication skills Ability to work independently, collaboratively, and under supervision. Willingness to serve, and build relationships with the troupe Must possess strong initiative, leadership skills, organizational and project management skills, with the ability to multitask to manage a variety of projects and priorities, coordinating the actions of others, follow through on projects to timely completion, and demonstrate excellent judgment with attention to detail. Microsoft Office experience with Word, Outlook, Publisher, Excel, Power Point software experience. Must support the University's Catholic mission. PHYSICAL SKILLS AND ABILITIES: Requires ordinary ambulatory skills sufficient to visit other locations; the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of 10 - 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, type and perform data entry, visual acuity to use a keyboard, operate equipment and read technical information, ability to hear in order to answer telephones and to communicate verbally, and the ability to sit for extended periods of time. WORKING CONDITIONS: Work is performed indoors with minimal safety hazards, and requires seated, standing, and movement work. Ave Maria University is a Catholic institution of higher education. Ave Maria University makes employment decisions in a manner that is consistent with federal, state and local law. All information included in any application must be truthful and accurate. The responsibilities and requirements listed above are not an exhaustive list of all that will be expected of this position; however, it is met to identify the general criteria for this position.
    $32k-41k yearly est. 5d ago
  • On-Call IT Field Technician - Dothan, AL- Hiring NOW

    Geeks On Site 3.1company rating

    Technical support technician job in Dothan, AL

    On-Call IT Field Technician - PC, Mac, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
    $35 hourly Auto-Apply 33d ago
  • Helpdesk Support

    Precision Resources 4.4company rating

    Technical support technician job in Dothan, AL

    Job Description Precision Resources, a division of the Trimarc Group Inc has an immediate opening for Senior IT Helpdesk Analyst for a PERMANENT position. Great organization, undergoing large growth and is hiring to accommodate additional needs. This role will be responsible for providing advanced support to IT tickets assigned from the ITSM tool which may include installing, relocating, maintaining, and supporting end user computing hardware and software such as monitors, printers, VOIP phones and support software such as PC, mobile devices, printers, telephones, productivity applications and unified communications such as CISCO and TEAMS. Location: This position will require working onsite in Dothan, AL. Non-local residents encouraged to apply, relocation assistance offered Responsibilities: Provide advanced support for tickets routed from the ITSM tool from Level One Support to resolve problems for the organization's technology devices, network, systems, and applications. Monitor, manage, update and resolve incidents & service requests. Analyze moderate to complex issues and take action to resolve directly or through advanced escalation. Pre-stage, image and install Windows Desktops & Laptops and related hardware & software. Troubleshoot and resolve end user hardware & software problems. Provide expert level support in troubleshooting desktop peripherals in the environment. Process requests such as user provisioning, video conference setup, support, and other requests. Create/Review/Update appropriate support documentation adhering to standard operating procedures and processes. Provide support to clients on software and hardware platforms. Interface with vendors for service of PCs and related hardware. Escalate complex issues as defined in standard operating procedures. Requirements: 4+ years in a Service Desk Analyst role Knowledge of enterprise workstation (Desktop & Laptop) technologies Experience with MS Windows 10, Active Directory, O365 & Microsoft Outlook Experience with Anti-virus software Experience troubleshooting & supporting Citrix and cloud applications Mobile device management & support using Microsoft InTune Remote access technologies (VPN, Azure Virtual Desktop) Experience with on-boarding, off-boarding Windows imaging & performing Installs/Moves/Adds/Changes on devices Microsoft Teams experience Relevant degree or certification(s) preferred or equivalent experience Strong written & oral communication skills Strong customer service skills Must have a US Citizenship or US Green Card Must be willing to work onsite. Apply directly to this position: https://evoportalus.tracker-rms.com/PrecisionResources/MyLite?id=1249View all of our open positions at: www.precisionresources.org/careers Precision Resources, a division of the Trimarc Group Inc., is one of the fastest growing consulting and recruiting firms providing top-tier Information Technology professionals in the southeast. Our IT Consulting and Recruitment Division is strengthened with our ability to match talented and experienced Information Technology professionals to the unique business needs of our clients. Our team-based approach allows us to combine our experiences in the IT industry to develop effective, customized solutions quickly and efficiently. Since we focus on building long-term relationships, we are always striving to provide higher quality service and produce better results. We have become a strategic partner for Fortune 500 firms as well as small to medium sized companies because of the ability to quickly develop effective, customized solutions for time-sensitive initiatives for our clients. From contract and consulting, to contract to hire and permanent placement, Precision Resources has a solution to meet your needs.
    $33k-43k yearly est. 60d+ ago
  • Now Hiring IT and Telecom Field Technicians

    Hardy Industries 3.7company rating

    Technical support technician job in Enterprise, AL

    Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
    $47k-65k yearly est. 15d ago
  • Seasonal, Operations Technical Specialist

    H&R Block, Inc. 4.4company rating

    Technical support technician job in Dothan, AL

    Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It's an exciting time to be a part of H&R Block! What you'll do... As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season. Day to day, you'll… * Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages * Deliver supplies and materials to and from tax office locations in a timely and organized manner * Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards * Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst * Maintain an inventory of district resources * Track and control hot spare computer equipment in the district * Document hardware problems and their resolution within the ticketing system * Maintain up-to-date technical knowledge of the department's supported products and systems * Participate in all required training relevant to the position and perform other duties as assigned What you'll bring to the team... Education: * High school diploma or equivalent Work Experience: * Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools * Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware * Must have reliable transportation to travel between office locations as required * Must be able to work independently * Must be able to lift 55 pounds * Demonstrated decision-making, analytical, and problem-solving skills * Demonstrated organization, prioritization, and project coordination skills * Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates * Effective time management and multi-tasking skills * Ability to follow direction Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You'll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person's race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season. Day to day, you'll… * Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages * Deliver supplies and materials to and from tax office locations in a timely and organized manner * Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards * Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst * Maintain an inventory of district resources * Track and control hot spare computer equipment in the district * Document hardware problems and their resolution within the ticketing system * Maintain up-to-date technical knowledge of the department's supported products and systems * Participate in all required training relevant to the position and perform other duties as assigned
    $64k-86k yearly est. Auto-Apply 60d+ ago
  • IT Help Desk

    The Crossing at Big Creek

    Technical support technician job in Cottonwood, AL

    In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for internal support of the Company's PCs, printers, servers, and related equipment. Tasks include end user support, performing PC maintenance, upgrades and configurations. Required: 1+ years experience in the technology field Valid Driver's License Preferred: A+ Certified Network certified Knowledge of and experience with: LANS/WANS; Windows Server environment; Microsoft SQL Server; Microsoft Exchange; Internet Information Services; backup systems; network/workstation peripherals; print servers, firewalls; spam & antivirus hardware/software; Classic ASP, VB Script, JavaScript, HTML, Cascading Style Sheets; computer hardware (replacing hard drives, hardware Drivers) Basic Criteria/Duties (include but are not limited to the following): Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond quickly and effectively to requests received through the IT helpdesk Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. Modify configurations, utilities, software default settings, etc. for the local workstation Document internal procedures Assist with onboarding of new users Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment Report issues for escalation Manage PC setup and deployment for new employees using standard hardware, images and software Assign users and computers to proper groups in Active Directory Perform timely workstation hardware and software upgrades as required Employee Benefits Because we seek out the best in you, TCBC provides a meaningful benefits package you can trust in. Company covers 50% Health Insurance (BCBS) Dental (BCBS)/Vision(Humana) Health reimbursement plan Years of service discounts on insurance IRA + Company Match up to 3% (after 1 yr of service) Paid time off (yrs of service increase) Holiday Season Savings Fund Holiday Pay TCBC is an Equal Opportunity employer that is fully committed to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, nation origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
    $33k-54k yearly est. 60d+ ago
  • Production Support Specialist

    Alleset Inc.

    Technical support technician job in Dothan, AL

    The Production Support Specialist plays a critical role in ensuring the stability and reliability of our production environments by providing timely and effective support for software applications and systems. This position involves monitoring system performance, diagnosing issues, and implementing solutions to minimize downtime and maintain seamless business operations. The specialist will collaborate closely with development, operations, and business teams to understand system requirements and troubleshoot complex problems. They will also contribute to continuous improvement initiatives by identifying recurring issues and recommending process enhancements. Ultimately, this role is essential for maintaining high service availability and delivering a positive user experience across all production platforms. Essential Responsibilities: Comply with all Standard Operating Procedures (S.O.P's) relevant to production work activities. Comply with the requirements of the Quality Management System and relevant standards within job role. Work with Production Manager and Director of Operations to identify improved processes for greater efficiencies and accuracy. Fill out/complete the following documents, as required, for each work order. Also, create Work Order Jackets to include the following documents: Pick Report Work Instruction Content Label (Insert) Carton Label Batch Report Line Clearance Label Specification Scrap Report Reorder Report Modification Report Modification Approval Report Print all controlled labels from work instructions Communicate with sales representatives, warehouse personnel, quality assurance, pack engineering, and production manager to ensure accuracy of details associated with the above forms. Carry-out projects and duties as assigned by your manager in an efficient, timely and cost-effective manner. Other/ related duties as required. Education & Qualifications Excellent communication skills. Proficient with Microsoft Office products. Ability to prioritize projects. A flexible approach to work is helpful due to dynamic work environment, and the capability of handling multiple priorities. Other Requirements Must maintain a valid driving license Physical Demands Long periods of sitting or standing may be required
    $48k-83k yearly est. Auto-Apply 8d ago
  • Field Technician Starlink/Dish Network - Chipley, FL

    McKinney Communications 4.5company rating

    Technical support technician job in Chipley, FL

    Field Technician Salary: $18.50$24.50 No Experience Required Sign-On Bonus: $250 Join Our Team! Ready to build a career with meaningful growth, strong support, and great pay? Do you have the desire to work hard and build a stable career at an Employee-Owned company? Tired of not being able to pay your bills on time and differentiate yourselves from team members that dont perform like you do? If so, now is the time to join the Satellites Unlimited (SUI) family as a Field Technician! This entry-level satellite TV and broadband installer role is ideal for individuals with mechanical aptitude and good communication & customer service skills. * Quick Apply: Takes less than 10 minutes on our website * Watch what its like to be part of the team:
    $18.5 hourly 11d ago
  • Entry Level System / Network Support Technician

    Entech.Net 4.0company rating

    Technical support technician job in Dothan, AL

    Entech Culture: Looking for a great place to work? Entech offers an awesome culture that fosters teamwork, personal and professional development. Remote work opportunities, paid team building events (bowling, escape rooms, Office Olympics), reimbursement for IT certifications, and a work atmosphere that encourages growth are just some of the culture benefits of Entech. Job Summary: This position requires you to be at our DOTHAN, Alabama location. Entech's Entry Level System / Network Support Technicians will assist other team members in supporting small and medium scale business networks, both remotely and on-site. The Tech will work with other departments to deliver comprehensive IT solutions to issues that may arise. This position requires customer service skills and IT technical knowledge/skills. Entech supports clients in many different industries and the demands of each are unique. Job Responsibilities: Remote Support of a wide range of clients using remote support tools Resolve issue tickets in a timely manner Assist other team members in projects Server troubleshooting in Virtual Environments Basic networking including cabling and basic network deployment tasks Help monitor Backup, Security, and other IT solution tools Qualifications: Advanced knowledge and experience in VMWARE environments Mastery of desktop support and ability to knowledge share with other team members Awesome customer service service and phone skills Love for technology and IT solutions A+, Net+, Server+ required or 1 year professional IT experience. Other Requirements: Team player Ability to stay organized in a high paced environment Great customer service and communication skills An in-depth pre-employment background investigation and drug test is required. Benefits: Health, Vision, Dental, Life Ins 401k with Match Professional Development Reimbursement Paid Holidays, Paid Time Off, Paternal Leave Remote Work options available after 90 days Benefit Conditions: Waiting period may apply Only full-time employees eligible Apply today to learn more about Entech. We look forward to hearing from you! Job Types: Full-time, Contract, Temporary, Internship Salary: $16.00 - $19.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance Schedule: 8 hour shift Experience: IT Support: 1 year (Preferred) Customer service: 1 year (Preferred) License/Certification: CompTIA A+ Required **********************************
    $16-19 hourly 60d+ ago
  • IT Technician

    Cb 4.2company rating

    Technical support technician job in Fort Rucker, AL

    Act as Tier II support, managing escalated incidents and service requests. Troubleshoot and resolve complex issues with Windows operating systems, Office 365, laptops, desktops, mobile devices, and network-connected peripherals (e.g., printers, MFPs). Configure, maintain, and support end-user hardware and software, ensuring compliance with DoD standards. Perform system imaging and PXE deployments for new and replacement equipment. Conduct root cause analysis and implement corrective/preventive actions to reduce recurring incidents. Monitor and manage ticket queues, validating, triaging, and routing requests to the correct support teams while ensuring timely resolution. Support network connectivity, VPN access, and endpoint security compliance. Provide user guidance, technical training, and mentorship for junior technicians. Deliver white-glove support for VIP and high-priority users with professionalism and discretion. Maintain thorough documentation of processes, incidents, and resolutions in the ticketing system. Requirements Current Security+ CE Certification (IAT Level II). Active DoD Secret Clearance. Please check the Job Description and let me know if you are interested. If you feel curious, please send me your salary expectations, updated resume, and the best time to reach you. Usman Khan Sr. Recruitment Professional Representing: MSM Technology, LLC Direct: ************** Main: ************** Ext.: 502 Please consider the environment before printing this email. MSM Technology is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. Compensation: $47,000.00 per year
    $47k yearly Auto-Apply 60d+ ago
  • PRN Student Technologist Weekends

    Southeast Alabama Medical Center 3.5company rating

    Technical support technician job in Dothan, AL

    Southeast. Always the right career direction. Under direct supervision of a technologist, assists technologist in diagnostic procedures and operation of some imaging equipment. Observes all safety rules in direct care and concern for patients of all ages, co-workers, self and staff. Responsible for assessing vital functions, performing venipuncture, dressing patients, and transporting patients as needed. Job Description Essential Functions General for all departments: * Follows direction of technologists in the production of quality imaging (positioning, and technique). * Reviews each examination for technical accuracy, presents completed examination to radiologist and communicates pertinent data to persons responsible for the care of the patient following the procedure. * Uses the PACS System in documenting correctly and accurately patient information to insure the quality of patient care. * Uses the computer system correctly in charging the correct patient account with correct exams and supplies. * Uses the computer system correctly in charging the correct patient account with correct exams and supplies. * Demonstrates the ability to perform exams in the department. Has taken the initiative to insure one's own competency with each exam. * Assists technologists with exams * Seeks resources for direction when necessary. * Reports promptly any critical or unusual situations. * Performs other duties as requested by primary manager that do not compromise moral code of conduct or protocols set in place for patient or employee safety. Interventional Radiology: * Assists physician in a variety of diagnostic and interventional procedures as they pertain to OR 28, Vascular Surgery, Interventional Radiology, and Neuro-Endovascular cases. * Assists with adult diagnostic angiography and interventions. * Provides support for and technical assistance in sheath insertion, groin sealant/stabilization, as they pertain to OR 28, Vascular Surgery, IR, and Neuro-Endovascular procedures. * Able to provide imaging support during percutaneous biopsies. * Is a collaborative member of the team, who is expected to function in the roles of scrub, monitor, and fluoroscopy tech using both single and biplane venues. * Provides support during minimally Invasive Guide Wire and Catheter Based Procedures. * Provides care to adult and geriatric patient population. * Operates all the equipment in the IR, Vascular OR, and neuro-interventional suites. * Observes all radiation safety rules concerning all patients, co-workers, self and others. * Evaluates and maintains stock levels needed to perform daily procedures using IRCoder computer program. Supervised Positions * None Qualifications Minimum Education Required * High school graduate or equivalent. * Currently attending a recognized Diagnostic Imaging Program approved by their respective accrediting agency (i.e, ARDMS, ARRT) * *Students are required to provide school transcripts to their immediate supervisor showing they are actively enrolled in classes for 2nd year* Minimum Education Preferred * Completion of an undergraduate degree Minimum Experience Preferred * Experience in Healthcare Required Knowledge/ Skills/ Abilities * Demonstrates the ability to perform exams in the department. * Takes initiative to insure one's own competency with each exam. * Demonstrates ability to work with patients, families, visitors, and co-workers regardless of race, gender, disease process, life-style, religious or cultural beliefs. * Ability to communicate effectively in English, both verbally and in writing. * Ability to communicate effectively in an emergency situation. * Ability to operate a wheelchair and stretcher. * Demonstrates ability to work with patients, families, visitors, and co-workers regardless of race, gender, disease process, life-style, religious or cultural beliefs. * Manages all information obtained with strict confidentiality to safeguard patient information from use by unauthorized personnel. * Follows Southeast Health Center's safety guidelines for self, patients, visitors, and employees. * Follows Southeast Health Center's infection prevention policies. * Independently handles communications in a manner, which decreases conflict. * Is familiar with and follows hospital wide Radiation Policy and rules set forth by the Alabama Department of Public Health Division of Radiation Control * Call support to the hospital within thirty (30) minutes of notification. * Demonstrates effective time management techniques. * Demonstrates appropriate utilization of supplies. * Basic typing and computer skills. * Experience in operating personal computers in a Windows environment. * Customer service oriented. * Annual completion of competency requirements. * Person in this position is required to understand, agree upon and follow our Six Ground Rules: * No excuses. * We are a team. * Bring up your ideas. * Poor performance will be addressed. * 'That's not my job' is not acceptable * Manage Up. Shift Day Shift Details FTE 0.3 Type Per Diem Join one of Forbes 500 best mid-sized employers in America. Equal Employment Employer Southeast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.
    $16k-33k yearly est. Auto-Apply 5d ago
  • Technical Support Trainer

    Johnson Outdoors Inc. 4.5company rating

    Technical support technician job in Eufaula, AL

    Ensures that all staff (regular and seasonal) receive proper training on all aspects of their job including company policy and procedure. Works closely with management to develop and modify the training program, training materials and courses. Assists in developing new training or methods of training for seasonal and new hire employees, along with continuing education of existing representatives. Develops and implements training materials related to improving service interactions and integrating best practice to improve the effectiveness/efficiency of service provided. Develops and maintains the schedule for: initial training and refresher training; and for new products, software or programs training. Monitors departmental and customer service standards/goals for accuracy and compliance with company goals and provides feedback to management. Conducts written and/or verbal coaching and feedback sessions with employees to establish and review progress towards goals and performance initiatives. Use metrics and key performance indicators to monitor and report effectiveness of training programs including but not limited to review of email responses, call audits and other forms of communication which is customer facing. Evaluates organizational needs and make training recommendations to management. Analyzes and communicates best practices within the department, through networking, continuing education and reading periodicals. Collaborates with other internal teams such as engineering and quality to understand, troubleshoot solve technical issues. Performs special project assignments as business needs dictate. Performs other duties as assigned.
    $40k-48k yearly est. 40d ago
  • On-Call IT Field Technician - Dothan, AL - Hiring Now

    Geeks On Site 3.1company rating

    Technical support technician job in Rehobeth, AL

    On-Call IT Field Technician - PC, Mac, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
    $35 hourly Auto-Apply 60d+ ago
  • Now Hiring IT and Telecom Field Technicians

    Hardy Industries 3.7company rating

    Technical support technician job in Dothan, AL

    Benefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid driver's license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive. Compensation: $18.00 - $25.00 per hour About Us Our mission is full dedication to reinventing business models and everyday products with you, the consumer, in mind. From I.T, to Internet and Network Infrastructure.We also have VoIP, Remote support, Webhosting and Design, even assist with Corporate Business structure from small to large. And that's just the start. The Road This Far Hardy Industries, in concept, began in 2004 in a small two story home in the U.S. Virgin Islands. In the years that followed, and a few reincarnations later, AMG Tech Support was formed in the State of Nevada and has become a fixture in providing field technicians nationally for many of the businesses you see every day. Hardy Industries puts into practice years of providing Technical services to institutions and business' ranging from Retail to Telecommunications and brings new versions of these services to you with a new twist.
    $18-25 hourly Auto-Apply 60d+ ago
  • Production Support Specialist

    Alleset Inc.

    Technical support technician job in Dothan, AL

    Job Description The Production Support Specialist plays a critical role in ensuring the stability and reliability of our production environments by providing timely and effective support for software applications and systems. This position involves monitoring system performance, diagnosing issues, and implementing solutions to minimize downtime and maintain seamless business operations. The specialist will collaborate closely with development, operations, and business teams to understand system requirements and troubleshoot complex problems. They will also contribute to continuous improvement initiatives by identifying recurring issues and recommending process enhancements. Ultimately, this role is essential for maintaining high service availability and delivering a positive user experience across all production platforms. Essential Responsibilities: Comply with all Standard Operating Procedures (S.O.P's) relevant to production work activities. Comply with the requirements of the Quality Management System and relevant standards within job role. Work with Production Manager and Director of Operations to identify improved processes for greater efficiencies and accuracy. Fill out/complete the following documents, as required, for each work order. Also, create Work Order Jackets to include the following documents: Pick Report Work Instruction Content Label (Insert) Carton Label Batch Report Line Clearance Label Specification Scrap Report Reorder Report Modification Report Modification Approval Report Print all controlled labels from work instructions Communicate with sales representatives, warehouse personnel, quality assurance, pack engineering, and production manager to ensure accuracy of details associated with the above forms. Carry-out projects and duties as assigned by your manager in an efficient, timely and cost-effective manner. Other/ related duties as required. Education & Qualifications Excellent communication skills. Proficient with Microsoft Office products. Ability to prioritize projects. A flexible approach to work is helpful due to dynamic work environment, and the capability of handling multiple priorities. Other Requirements Must maintain a valid driving license Physical Demands Long periods of sitting or standing may be required
    $48k-83k yearly est. 8d ago
  • Entry Level System / Network Support Technician

    Entech.Net 4.0company rating

    Technical support technician job in Dothan, AL

    Job DescriptionSalary: Entech Culture: Looking for a great place to work? Entech offers an awesome culture that fosters teamwork, personal and professional development. Remote work opportunities, paid team building events (bowling, escape rooms, Office Olympics), reimbursement for IT certifications, and a work atmosphere that encourages growth are just some of the culture benefits of Entech. Job Summary: This position requires you to be at our DOTHAN, Alabama location. Entech's Entry Level System / Network Support Technicians will assist other team members in supporting small and medium scale business networks, both remotely and on-site. The Tech will work with other departments to deliver comprehensive IT solutions to issues that may arise. This position requires customer service skills and IT technical knowledge/skills. Entech supports clients in many different industries and the demands of each are unique. Job Responsibilities: Remote Support of a wide range of clients using remote support tools Resolve issue tickets in a timely manner Assist other team members in projects Server troubleshooting in Virtual Environments Basic networking including cabling and basic network deployment tasks Help monitor Backup, Security, and other IT solution tools Qualifications: Advanced knowledge and experience in VMWARE environments Mastery of desktop support and ability to knowledge share with other team members Awesome customer service service and phone skills Love for technology and IT solutions A+, Net+, Server+ required or 1 year professional IT experience. Other Requirements: Team player Ability to stay organized in a high paced environment Great customer service and communication skills An in-depth pre-employment background investigation and drug test is required. Benefits: Health, Vision, Dental, Life Ins 401k with Match Professional Development Reimbursement Paid Holidays, Paid Time Off, Paternal Leave Remote Work options available after 90 days Benefit Conditions: Waiting period may apply Only full-time employees eligible Apply today to learn more about Entech. We look forward to hearing from you! Job Types: Full-time, Contract, Temporary, Internship Salary: $16.00 - $19.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance Schedule: 8 hour shift Experience: IT Support: 1 year (Preferred) Customer service: 1 year (Preferred) License/Certification: CompTIA A+ Required **********************************
    $16-19 hourly 13d ago
  • Field Technician Starlink/Dish Network - Marianna, FL

    McKinney Communications 4.5company rating

    Technical support technician job in Marianna, FL

    Field Technician Salary: $18.50$24.50 No Experience Required Sign-On Bonus: $250 Join Our Team! Ready to build a career with meaningful growth, strong support, and great pay? Do you have the desire to work hard and build a stable career at an Employee-Owned company? Tired of not being able to pay your bills on time and differentiate yourselves from team members that dont perform like you do? If so, now is the time to join the Satellites Unlimited (SUI) family as a Field Technician! This entry-level satellite TV and broadband installer role is ideal for individuals with mechanical aptitude and good communication & customer service skills. * Quick Apply: Takes less than 10 minutes on our website * Watch what its like to be part of the team:
    $18.5 hourly 13d ago
  • On-Call IT Field Technician - Dothan, AL- Hiring NOW

    Geeks On Site 3.1company rating

    Technical support technician job in Headland, AL

    Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support
    $27k-42k yearly est. 4d ago
  • IT System / Network Technician

    Entech.Net 4.0company rating

    Technical support technician job in Dothan, AL

    Entech Culture: Looking for a great place to work? Entech offers an awesome culture that fosters teamwork, personal and professional development. Paid team building events (bowling, escape rooms, Office Olympics), reimbursement for IT certifications, and a work atmosphere that encourages growth are just some of the culture benefits of Entech. Job Summary: Entech's System / Network Support Specialists are responsible for supporting small and medium scale business networks in and around the southeast area. The Specialist will work with other departments to deliver comprehensive IT solutions. This position requires a mastery of customer service and IT technical knowledge/skills. Entech supports clients in many different industries and the demands of each are unique. Job Responsibilities: Client visits to perform proactive and reactive network support services Support of a wide range of clients using the latest and most secure support tools Independently resolve escalated tickets in a timely manner Assist in IT projects Server / Networking configuration, maintenance, and issue resolutions Solution generation for IT needs in a wide range of industries Help manage Backup, Security, and other IT solution tools Qualifications: Knowledge and experience in MS Server Knowledge and experience in VMWARE environments Mastery of desktop support and ability to knowledge share with other team members Awesome customer service service and phone skills Love for technology and IT solutions Multi-Year Professional Work History in IT field A+, Net+, Server+ Preferred Security+ Project+, VMWARE, Microsoft Certification(s) Preferred College Degree Preferred Other Requirements: Team player Ability to stay organized in a high paced environment Great customer service and communication skills An in-depth pre-employment background investigation and drug test is required. Benefits: Health, Vision, Dental, Life Ins 401k with Match Professional Development Reimbursement Paid Holidays, Paid Time Off, Paternal Leave Remote Work options only available after 90 days Benefit Conditions: Waiting period may apply Only full-time employees eligible Apply today to learn more about Entech. We look forward to hearing from you! Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance Schedule: 8 hour shift Experience: Customer service: 1 year (Preferred) IT support: Multi year (Required)
    $51k-77k yearly est. 60d+ ago

Learn more about technical support technician jobs

How much does a technical support technician earn in Dothan, AL?

The average technical support technician in Dothan, AL earns between $22,000 and $64,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.

Average technical support technician salary in Dothan, AL

$38,000
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