Technical support technician jobs in Dubuque, IA - 33 jobs
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Computer Field Tech Position-Dubuque IA
BC Tech Pro 4.2
Technical support technician job in Dubuque, IA
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
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Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Technical support technician job in Dubuque, IA
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$34k-47k yearly est. 60d+ ago
desktop support
Artech Information System 4.8
Technical support technician job in Dubuque, IA
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Desk side Support Representative Distributed Client Services
Location :DUBUQUE,IA-52001
Duration: 1 Year (with possible extension)
JD :
Deskside Support, Remote Desktop Support, Windows,Linux, Mac OS, MS Office, Network Connectivity, O365. Must be professional, be very customer sat focused with excellent skills in Windows.
Solid skills with Linux and Mac.
Additional Information
For more information, Please contact
Shubham
************
***************************
$38k-47k yearly est. Easy Apply 60d+ ago
B-Level Technician
Cones Solutions, Inc.
Technical support technician job in Dubuque, IA
Launch a Leadership Role in Commercial Food Equipment Service
CONES Solutions is expanding into Dubuque, IA, and seeking an experienced, self-starting Field Service Technician to establish and lead operations in this new market. This is a rare opportunity to be the first technician in a new territory, backed by the full support of our established service team across Illinois and Iowa. A local Dubuque office is planned as we grow the territory and expand our team.
The right candidate will be both a skilled technician and a territory buildersomeone who thrives on independence, values customer relationships, and is excited to grow into a training and leadership role as we expand the Dubuque market.
Primary Duties and Responsibilities
Troubleshoot, diagnose, and repair a wide range of commercial foodservice equipment (fryers, ovens, refrigeration, steamers, beverage systems, and more)
Provide preventative maintenance inspections and respond to emergency service calls
Deliver exceptional customer service while building strong local relationships with restaurants, schools, and foodservice operations
Take ownership of the Dubuque territory while collaborating closely with our regional service team for support and resources
Participate in the regular rotation of after-hours and weekend calls (initially as the primary technician in Dubuque)
Pursue continual skill development, including studying for and passing the 4 CFESA certification exams (Electrical, Gas, Steam, Refrigeration)
Act as a resource for future hires in Dubuquehelping to train and mentor new technicians as the territory grows
Job Expectations
MUST possess and maintain a valid drivers license
Read and interpret wiring diagrams and schematics
Lift up to 50 lbs. regularly and 100 lbs infrequently
Ability to climb ladders, kneel, crouch, and work in varying indoor and outdoor environments
Proficiency with hand tools, power tools, gauges, and meters
Strong communication skills (written, typed, and verbal)
Comfort with tablets, phones, and IT-based service systems
Education, Training, and Experience
High School Diploma or equivalent required
Minimum 5 years of experience in HVAC/R or commercial equipment service
Demonstrated ability to work independently and manage territory responsibilities
U.S. work authorization (no sponsorship available)
What Makes You Stand Out
Previous experience managing a service territory independently
Hands-on expertise across electrical, gas, steam, and refrigeration equipment
Strong customer relationship-building skills
Leadership experience or interest in training and mentoring others
Current EPA certification (Universal preferred)
CFESA certifications or readiness to pursue them quickly
Benefits Include
$2430/hr DoE, with structured growth opportunities tied to certifications and advancement, plus performance-based raises and bonuses
Performance-based raises and bonuses
Company vehicle, phone, tablet, corporate/fuel card
Paid vacation, sick time, and holidays
Health, vision, and dental coverage
Disability and life insurance
Paid factory and CFESA training
Tuition reimbursement
Company-match retirement plan
Uniforms with professional laundering service
Company Information
Founded in 1966, CONES Solutions, Inc. is a commercial food and beverage equipment sales and service company. Headquartered in Moline, IL, we provide installation, warranty and non-warranty service, and parts distribution for a wide variety of manufacturers. With strong service coverage across Illinois and Iowa, CONES is proud to be expanding into Dubuque, IA to continue Keeping Your Kitchen Running Smoothly.
Compensation details: 24-30 Hourly Wage
PI48e898dd68e1-31181-38351940
$37k-51k yearly est. 8d ago
Now Hiring IT and Telecom Field Technicians
Hardy Industries 3.7
Technical support technician job in Dubuque, IA
Job DescriptionBenefits:
Flexible schedule
Opportunity for advancement
Profit sharing
This Is
Not
Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
Perform a wide range of technical tasks including but not limited to:
OS installations, hardware diagnostics, and software setup
Structured cabling (including drilling, running, and dressing cables)
Telecom work (punch-downs, demarc extensions, etc.)
Work independently across various environments: retail, medical, restaurant, and corporate
Maintain a high standard of professionalism with clients
Be on call and ready to respond to service requests within your territory
Preferred Skills & Experience
PC and printer troubleshooting experience (a strong plus)
At least 1 year of I.T. or Telecom experience, and one of the following:
A+ Certification
Network+ Certification
OR 5+ years verifiable field experience in I.T./Telecom
Required Equipment & Qualifications
Reliable personal vehicle (Public transportation not accepted)
Valid drivers license
Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
Laptop with Ethernet port
Smartphone with mobile hotspot
Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
Punctual, courteous, and presentable
Compensation & Perks
Paid hourly while on site
1099 contractor position
Travel pay included (based on time travel; approx. 80-mile radius from home)
App-based tracking for job time and travel
Exposure to new and exciting technologies and clients
Opportunity to expand your skills and industry knowledge
About AMG Tech Support
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
$50k-68k yearly est. 18d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support technician job in Dubuque, IA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$27k-35k yearly est. 15d ago
Transportation Technology Specialist
Foodliner, Inc. 4.3
Technical support technician job in Dubuque, IA
Dubuque, IA Foodliner has an opening for a full-time Transportation Technology Specialist at our corporate office in Dubuque, Iowa. Job Summary: Responsible for assisting others with technical issues or questions relating to various transportation-related software and hardware systems. Duties include taking phone calls or communicating with them through various messaging platforms, helping to diagnose technical issues over the phone, working with vendors to escalate
Benefits
* PTO
* Medical, Dental, Vision, Short and Long-Term Disability Insurance
* 401(k) with employer match
* Company paid Life Insurance Policy
Responsibilities:
* Prepare monthly fuel tax reporting.
* Work with IT to gather appropriate data and submit to DISA for processing
* Comdata Fuel Cards
* Activate/Deactivate Comdata Fuel Cards
* Work with drivers and vendors to troubleshoot fuel card issues
* On Network fuel stop management
* Fraudulent purchases, blocked cards
* Trailer Tracking
* Manage and maintain Skybitz trailer tracking solution
* Order equipment for terminals as needed.
* Driver In-Cab Solutions
* Answer driver questions related to Platform Science tablets, driver workflow and other apps we require drivers to use.
* Drivewyze/Fleetworthy
* Answer questions related to weigh station bypasses and assist with activations.
* General familiarity with TMW and TMT
* Other duties as assigned
Qualifications:
* Outstanding communication (oral/written) skills.
* Organized and possess excellent time management skills.
* Accurate with information and reporting.
* Must be skilled in working with confidential information.
* Must be proficient with Microsoft Excel, Word, PowerPoint, and Outlook applications.
Affirmative Action/Equal Opportunity Employer - Qualified women, minorities, and people with disabilities encouraged to apply.
$72k-91k yearly est. 5d ago
IT Software Engineering - Integration and Cloud Computing Internship: Summer 2026
Lands' End 4.4
Technical support technician job in Dodgeville, WI
As an intern, you will join over 5,000 talented individuals who are leaders, critical thinkers, accountable, curious, flexible and results-minded all driving toward the same goal - to delight customers and drive sales through multiple channels. In addition, you will join a diverse group of individuals from a variety of colleges, universities and areas of study. Some highlights of our internship program include:
* Paid Internship: $20/hr
* Twelve-week program: May 18 - August 7, 2026
* Full-time opportunity: 8am - 5pm CT
* Team building and networking activities
* Group projects and career-building workshops
* Leadership and cross-functional learning opportunities
* Assigned mentor focused on your growth and development
* Senior leader speaker series
* Lands' End merchandise discount
* Relocation assistance available
Our internship program is designed with future leaders in mind and serves as a pipeline for top talent. The intern experience at Lands' End is a comprehensive development-based role, designed to facilitate a robust Software Engineering career path. Interns will have a unique opportunity to gain hands-on experience in cutting-edge technologies such as AWS, Azure Role Based Access Control Automation, Warehouse Management Systems, SAP and HRS, among others. You will contribute to meaningful projects and expand your professional network in a growing retail organization that continues to invest in our technology stack. Duties and Responsibilities: You will work closely with the Enterprise Integration team to support the design, development, and deployment of serverless solutions that integrate various applications and systems. Specific duties include:
* Assisting in Application Integration: Help in designing and developing integrations between different AWS services (such as Lambda, API Gateway, S3, SNS, SQS, etc.) to create scalable, serverless workflows.
* Automation of Tasks: Support the team in automating repetitive operational tasks using AWS technologies and Infrastructure-as-Code tools like AWS CDK or Terraform.
* Monitoring and Maintenance: Assist in setting up monitoring, logging, and alerting for serverless applications using AWS CloudWatch, AWS X-Ray, and other observability tools like Dynatrace & Grafana.
* Troubleshooting & Debugging: Collaborate in debugging and resolving issues in AWS environments, including working with Lambda execution errors, IAM permission issues, or failed API Gateway integrations.
* Data Pipelines & Storage: Work on integrating data pipelines using AWS services like S3, SQS, and Lambda to process real-time data streams and/or handle ETL operations.
* Documentation & Process Improvement: Participate in improving system documentation, writing technical guides, and suggesting ways to improve existing workflows for better performance or reliability.
* Cross-Team Collaboration: Work with cross-functional teams, such as product management, DevOps, and other development teams, to gather requirements and deliver solutions.
Skills we are looking for:
* Academic Requirements: Enrolled in a bachelor's program in Computer Science, Software Engineering, or a related field, graduating within the next year.
Familiarity with Cloud Technologies: Basic understanding and keen interest of cloud platforms, preferably AWS. Knowledge of any AWS services like Lambda, S3, API
* Gateway, and DynamoDB is a plus.
* Technical acumen in digital automation is a plus.
* Basic understanding and keen interest in digital automation tools. Basic understanding and keen interest in digital automation tools. Knowledge of Microsoft Azure, AWS and Inventory Management is a plus.
* Programming Skills: Proficiency in one or more programming languages, such as Python, JavaScript (Node.js), or Java. Experience with building APIs or writing serverless functions will be advantageous.
* Problem-Solving Ability/Resourcefulness: Strong analytical skills with the ability to break down complex problems and propose effective solutions.
* Collaboration & Communication: Excellent interpersonal and communication skills. Ability to work in a collaborative team environment and contribute to team goals.
* Eagerness to Learn: A proactive attitude and enthusiasm for learning new technologies, tools, and best practices in cloud computing.
* Bonus Skills: Knowledge of DevOps concepts (CI/CD pipelines, monitoring), Infrastructure-as-Code tools (Terraform, AWS CDK), and any prior exposure to serverless frameworks would be an advantage.
Development and Networking Opportunities:
* Hands-On Experience with AWS: Gain real-world experience in using AWS services in production environments, learning how to architect and deploy scalable, secure, and cost-effective serverless solutions.
* Mentorship & Learning: Work closely with senior engineers and mentors who are experts in cloud computing, DevOps, and system integrations. You'll receive guidance in learning new skills and solving complex problems.
* Exposure to Real-World Projects: Participate in actual production projects where you will contribute code, solutions, and ideas that will have a tangible impact on the company's products and services.
* Networking within the Tech Community: Opportunities to attend internal tech talks, participate in cloud architecture discussions, and collaborate with other interns and employees from different departments.
* Cross-Functional Exposure: Gain insights into the collaboration between software engineering, product teams, and cloud operations, providing a holistic view of how modern tech stacks are built and maintained.
* Access Management and enhanced monitoring and reporting are essential technologies that are growing in complexity and demand.
Additional projects/roles might include:
* Gather inputs from business stakeholders across various business units regarding their key metrics and KPIs essential for strategic decision-making.
* Aid in grasping the necessary level of detail required for these primary KPIs/metrics.
* Identify existing challenges concerning data access, preparation, BI/Visualization, and analytics/insights.
* Analyze the gathered information to identify overarching themes, assisting us in refining the BI roadmap.
* Work on various POCs to showcase the optimal utilization of a BI tool, demonstrating the gold standard in action
$20 hourly 60d+ ago
IT Intern
Flexsteel 4.4
Technical support technician job in Dubuque, IA
PRIMARY FUNCTION:
The role provides broad exposure across multiple areas of IT-including end-user support, systems administration, networking, hardware/software troubleshooting, programming and business application support. The IT intern will be responsible for or assist in diagnosing and resolving issues related to computer hardware and software, including assigned project work.
MAJOR DUTIES AND RESPONSIBLITIES
Troubleshooting basic network and hardware trouble tickets
Document internal procedures
Excellent customer service skills.
Follow helpdesk/desktop support best practices (ITIL-centric) to ensure accurate, timely problem resolution.
Demonstrates basic knowledge of general IT Systems and network concepts, principles, and procedures
**Sponsorship is not available for this position**
$31k-39k yearly est. 60d+ ago
Client Support Associate
FOQ
Technical support technician job in Dubuque, IA
Benefits:
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!
No matter your work background or experience level, we welcome you to apply! What you need:
Strong interpersonal and communication skills
Experience in a fast-paced retail environment
Basic computer proficiency and ability to troubleshoot
Prior customer service or sales experience is preferred, but not required
Willingness to learn and grow in a customer-focused role
Additional Perks:
Full-time and part-time positions are available
Flexible Schedule Options - Work that works for you!
Work Lotto (Win money for logged shifts)
Low-cost benefits (healthcare, dental & vision)
Teladoc
(Unlimited Teladoc sessions for you and your whole household for $18 per month)
Free identity theft protection
Corporate discount program
Free tax preparation training and PTIN registration reimbursement
Referral bonus opportunities are available for referring qualified candidates
Free continuing tax education
Opportunities for advancement within the organization
Employee referral program
Medical & Prescription benefit option
(eligible to participate after working 1,560 hours annually)
401k with Company Match
(eligible to participate after working the first 1,000 hours)
If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!
Working at Jackson Hewitt
Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us.
Taxes are fun (really!)
At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now.
PTIN Certification: Yes
Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
CANDIDATE ACKNOWLEDGEMENT:
Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation.
I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered.
I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process.
By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out.
By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.
$30k-55k yearly est. Auto-Apply 60d+ ago
IT Intern - Summer 2026
Henderson Products 4.0
Technical support technician job in Manchester, IA
Join Henderson Products Inc., located in Manchester, IA! We are the North American leader in the design, manufacture and up fit of multi-purpose equipment for heavy-duty work trucks specializing in snow and ice control and Keeping Americas Roads Safe!
HOW YOU WILL CONTRIBUTE: As an IT Infrastructure Intern, you will work closely with the IT department to assist in the maintenance, troubleshooting, deployments, monitoring, and optimization of our IT systems and infrastructure. This is an excellent opportunity to gain hands-on experience in IT operations, network administration, hardware management, and other key areas of IT infrastructure.
* Assist in the setup, configuration, and troubleshooting of IT infrastructure systems (laptops, desktops, workstations, tablets, printers, etc.)
* Support the installation and configuration of software and hardware components
* Help monitor system performance and perform basic diagnostics to ensure optimal operation
* Help maintain and update documentation related to IT systems, processes, and infrastructure projects
* Assist in troubleshooting IT-related issues for staff and end-users
* Work on assigned projects to improve IT infrastructure efficiency, security, or scalability
* Collaborate with senior IT staff on routine maintenance, upgrades, and system updates
* Provide technicalsupport and assistance to team members as needed
WHAT THIS ROLE NEEDS:
* Currently pursuing a degree in Information Technology, Computer Science, or a related field
* Basic understanding of IT systems, networking, and hardware components
* Familiarity with common operating systems (Windows)
* Some knowledge of networking protocols and concepts (TCP/IP, DNS, DHCP, etc.)
* Strong problem-solving skills and attention to detail
* Excellent communication skills, both verbal and written
* Ability to work effectively in a team environment and independently
* Willingness to learn and take on new challenges
WORKING CONDITIONS:
* Ability to lift/push up to 50 lbs.
* Exposure to noise and weld and grinding smoke at times
Our focus on integrity, teamwork, and high performance creates an ideal work environment for every one of our employees.
We offer competitive salaries, benefits, and opportunities for personal and professional growth. Discover our opportunities and come see all the ways you can do more at Douglas Dynamics.
As an Equal Opportunity Employer, Douglas Dynamics, LLC does not discriminate against qualified applicants in hiring based on race, color, sex, age, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law.
$27k-37k yearly est. 9d ago
IT Programmer Intern - Summer Internship
Medical Associates 4.1
Technical support technician job in Dubuque, IA
Description Medical Associates is seeking a motivated IT Programmer intern who is ready to apply educational knowledge and business practices in a real-world environment. The IT Programmer Intern will support the IT team with hands-on programming and development projects, with a primary focus on Python-based development, AI-related initiatives, and Microsoft Foundry tools. This role is designed for students or early-career professionals seeking real-world experience in software development and emerging technologies. Our internship offers flexible hours, hourly pay, and real-life experience! Note: this is an on-site, in-person internship. This will be a valuable experience for any student pursuing a career in the IT industry. IT Programmer Duties and Responsibilities:
Assist with writing, testing, and debugging code using Python
Support AI and automation projects, including data processing and model integration
Collaborate with IT and business teams to develop and enhance internal applications
Work within Microsoft Foundry and related Microsoft development tools
Participate in code reviews, documentation, and basic system troubleshooting
Learn and apply software development best practices
Requirements:
Currently pursuing a degree in Computer Science, IT, Software Engineering, or related field
Preference will be given to candidates with local ties to the area or plans to remain in the region following the internship
Coursework or hands-on experience with Python programming and familiarity with Microsoft development environments or tools (including Microsoft Foundry)
Exposure to AI, machine learning, or automation
Detail-oriented with strong organizational skills
Flexible hours with the capacity to work 20-40 hours per week
Benefits:
Practical experience with varied business activities
Shadowing, mentoring, and training opportunities with experienced and accomplished business professionals
Opportunity to attend business meetings and networking events
Flexible schedule for students
Compensation available
Physical Aspects:
Reaching - Extending hand(s) and arm(s) in any direction.
Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
Grasping - Applying pressure to an object with the fingers and palm.
Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.
Hearing - Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.
Vision - 20 / 40 or better in the best eye with or without correction.
Repetitive Motions - Substantial movements (motions) of the wrists, hands and/or fingers.
Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Environmental Conditions: None - The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status. Please view Equal Employment Opportunity Posters provided by OFCCP ***************************
$32k-40k yearly est. Auto-Apply 14d ago
Customer Support Engineer
XL Specialized Trailers 4.1
Technical support technician job in Manchester, IA
Job Description
Customer Support Engineer
Overview: As a valued member of the XL Specialized Trailers team, the Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the trailer lifecycle. This position bridges the gap between customers, dealers, and internal departments-providing accurate trailer quotes, resolving service and warranty issues, and designing parts and solutions for service orders. The ideal candidate combines mechanical design knowledge with strong communication, organization, and problem-solving skills to ensure a seamless customer experience from quote to after-sale support.
Key Responsibilities:
Customer Support & Service
Serve as a technical resource for customers and dealers, providing timely responses and solutions to inquiries.
Support warranty activities by assisting with technical evaluations, gathering field information, coordinating with internal teams, and ensuring timely communication and follow-up with customers.
Troubleshoot mechanical and hydraulic issues using engineering principles and field feedback.
Prepare and maintain accurate documentation of customer interactions, service issues, and resolutions in the CRM system.
Quoting & Estimating
Prepare accurate trailer and service quotes, including pricing, options, and technical configurations.
Support the sales team with technical insight to ensure product specifications meet customer requirements.
Collaborate with design and production teams to confirm feasibility, costs, and lead times.
Enter trailer and service orders into the ERP system with accuracy and attention to detail, ensuring data integrity and timely processing.
Engineering & Design
Design and model custom or replacement parts for service sales orders using CAD software.
Develop and release service drawings, component details, and modification packages for production or field use.
Partner with design engineering to communicate recurring service trends, field issues, and improvement opportunities.
Participate in root cause analysis and corrective action initiatives to improve product performance and reliability.
Continuous Improvement & Collaboration
Support process improvement initiatives within warranty, quoting, and service workflows.
Provide input for technical bulletins, product documentation, and customer training materials.
Participate in cross-functional meetings to ensure alignment between engineering, sales, and production.
Assist with customer events, trade shows, or field demonstrations as needed.
Qualifications:
Bachelor's Degree in Mechanical Engineering or a related technical field (required).
3+ years of experience in a customer-facing engineering, field service, or technicalsupport role-preferably in trailer, heavy equipment, or manufacturing industries.
Strong understanding of mechanical systems, hydraulics, and materials.
Experience with CAD/design software and basic drafting/modification work.
Excellent written, verbal, and interpersonal communication skills.
Proficiency with Microsoft Office Suite and ERP/order management tools.
Strong analytical skills with the ability to interpret technical data and provide actionable solutions.
Highly organized and self-motivated, with a continuous improvement mindset and customer-first attitude.
Supervisory Responsibilities:
None
Supervision Received:
Works under general supervision, with the ability to take initiative in prioritizing work and completing assignments. Responsible for keeping the supervisor informed of progress, potential challenges, and any future implications of work.
Public Contact:
Engage with customers, dealers, and team members daily, demonstrating professionalism, courtesy, and good judgment.
Licensing and Certification:
None required
Physical Demands:
Extended periods of sitting.
Ability to routinely lift 20 lbs. and occasionally up to 50 lbs.
Work Environment:
Work is performed indoors and occasionally outdoors.
Minimal travel required.
$35k-53k yearly est. 15d ago
Client Support Associate
Jackson Hewitt-FOQ 4.1
Technical support technician job in Dubuque, IA
Job DescriptionBenefits:
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today!
Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!
No matter your work background or experience level, we welcome you to apply!
What you need:
Strong interpersonal and communication skills
Experience in a fast-paced retail environment
Basic computer proficiency and ability to troubleshoot
Prior customer service or sales experience is preferred, but not required
Willingness to learn and grow in a customer-focused role
Additional Perks:
Full-time and part-time positions are available
Flexible Schedule Options Work that works for you!
Work Lotto (Win money for logged shifts)
Low-cost benefits (healthcare, dental & vision)
Teladoc
(Unlimited Teladoc sessions for you and your whole household for $18 per month)
Free identity theft protection
Corporate discount program
Free tax preparation training and PTIN registration reimbursement
Referral bonus opportunities are available for referring qualified candidates
Free continuing tax education
Opportunities for advancement within the organization
Employee referral program
Medical & Prescription benefit option
(eligible to participate after working 1,560 hours annually)
401k with Company Match
(eligible to participate after working the first 1,000 hours)
If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!
$24k-33k yearly est. 25d ago
Information Technology (IT) Internship (Summer 2026)
MacLean-Fogg 4.3
Technical support technician job in Maquoketa, IA
MacLean-Fogg is a global manufacturing company with more than 100 years of innovation and excellence. Guided by our core values-Integrity, People, Customers, and Stewardship-we continue to build on a century-long legacy while driving the future of manufacturing. Our diverse businesses serve the automotive, industrial, and other critical industries, creating an environment where talent thrives, creativity flourishes, and collaboration drives success.
Location: Multiple U.S. Locations - View all locations Program Duration: Summer 2026 (10 Weeks) Pay Range: $18-$25 per hour (based on location, experience, and academic level)
Program Overview
Our Summer Internship Program offers real-world exposure to IT systems, applications, and infrastructure while contributing to meaningful projects from day one. Over 10 weeks, you will gain:
Hands-on experience in enterprise technology and digital solutions.
Mentorship and guidance from experienced industry leaders.
A professional network across functions and facilities.
Career-ready technical and professional skills.
When applying, you will be prompted to select all MacLean-Fogg locations where you are interested in being considered.
What You'll Do
As an Information Technology Intern, you will:
Assist with system administration, troubleshooting, and IT support.
Support projects in areas such as cloud computing, cybersecurity, networking, or ERP systems.
Participate in software/application testing and documentation.
Contribute to data management, reporting, and process automation initiatives.
Complete a capstone intern project and present results to leadership.
Qualifications
We're seeking motivated students who are ready to learn, grow, and contribute:
Currently pursuing a degree in Information Technology, Computer Science, Management Information Systems, or related field.
Minimum 3.0 cumulative GPA (on a 4.0 scale).
Familiarity with Microsoft Office 365, networking, programming, or database concepts preferred.
Strong analytical, problem-solving, and communication skills.
Collaborative mindset with a willingness to take initiative.
Ability to work on-site at one of our locations for the duration of the program.
Compensation & Benefits
Competitive hourly pay.
Skill development through hands-on learning.
Structured mentorship and feedback.
Networking opportunities with peers and professionals.
Experience presenting to leadership at program completion.
$18-25 hourly 60d+ ago
Computer Field Technician
Bc Tech Pro 4.2
Technical support technician job in Dubuque, IA
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$27k-35k yearly est. 3d ago
desktop support
Artech Information System 4.8
Technical support technician job in Dubuque, IA
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: Deskside Support Representative Distributed Client Services
Location: DUBUQUE,IA
Duration: 1 year (with possible extension)
Job Description:
· Win7/Win XP OS support
· Office 2003/2007/2010 support
· Deskside support skills, IMAC, must be able to troubleshoot complex issues.
Additional Information
For more information, Please contact
Shubham
97295-4595
$38k-47k yearly est. 60d+ ago
Now Hiring IT and Telecom Field Technicians
Hardy Industries 3.7
Technical support technician job in Dubuque, IA
Benefits:
Flexible schedule
Opportunity for advancement
Profit sharing
This Is
Not
Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
Perform a wide range of technical tasks including but not limited to:
OS installations, hardware diagnostics, and software setup
Structured cabling (including drilling, running, and dressing cables)
Telecom work (punch-downs, demarc extensions, etc.)
Work independently across various environments: retail, medical, restaurant, and corporate
Maintain a high standard of professionalism with clients
Be on call and ready to respond to service requests within your territory
Preferred Skills & Experience
PC and printer troubleshooting experience (a strong plus)
At least 1 year of I.T. or Telecom experience, and one of the following:
A+ Certification
Network+ Certification
OR 5+ years verifiable field experience in I.T./Telecom
Required Equipment & Qualifications
Reliable personal vehicle (Public transportation not accepted)
Valid driver's license
Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
Laptop with Ethernet port
Smartphone with mobile hotspot
Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
Punctual, courteous, and presentable
Compensation & Perks
Paid hourly while on site
1099 contractor position
Travel pay included (based on time travel; approx. 80-mile radius from home)
App-based tracking for job time and travel
Exposure to new and exciting technologies and clients
Opportunity to expand your skills and industry knowledge
About AMG Tech Support
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive. Compensation: $18.00 - $25.00 per hour
About Us Our mission is full dedication to reinventing business models and everyday products with you, the consumer, in mind. From I.T, to Internet and Network Infrastructure.We also have VoIP, Remote support, Webhosting and Design, even assist with Corporate Business structure from small to large. And that's just the start.
The Road This Far
Hardy Industries, in concept, began in 2004 in a small two story home in the U.S. Virgin Islands. In the years that followed, and a few reincarnations later, AMG Tech Support was formed in the State of Nevada and has become a fixture in providing field technicians nationally for many of the businesses you see every day. Hardy Industries puts into practice years of providing Technical services to institutions and business' ranging from Retail to Telecommunications and brings new versions of these services to you with a new twist.
$18-25 hourly Auto-Apply 60d+ ago
Dynamic Server Support Technician
Worldwide Techservices Open 4.4
Technical support technician job in Dubuque, IA
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs.
Must own a basic repair tool kit
$33k-48k yearly est. 60d+ ago
Information Technology (IT) Internship (Summer 2026)
MacLean-Fogg 4.3
Technical support technician job in Savanna, IL
MacLean-Fogg is a global manufacturing company with more than 100 years of innovation and excellence. Guided by our core values-Integrity, People, Customers, and Stewardship-we continue to build on a century-long legacy while driving the future of manufacturing. Our diverse businesses serve the automotive, industrial, and other critical industries, creating an environment where talent thrives, creativity flourishes, and collaboration drives success.
Location: Multiple U.S. Locations - View all locations Program Duration: Summer 2026 (10 Weeks) Pay Range: $18-$25 per hour (based on location, experience, and academic level)
Program Overview
Our Summer Internship Program offers real-world exposure to IT systems, applications, and infrastructure while contributing to meaningful projects from day one. Over 10 weeks, you will gain:
Hands-on experience in enterprise technology and digital solutions.
Mentorship and guidance from experienced industry leaders.
A professional network across functions and facilities.
Career-ready technical and professional skills.
When applying, you will be prompted to select all MacLean-Fogg locations where you are interested in being considered.
What You'll Do
As an Information Technology Intern, you will:
Assist with system administration, troubleshooting, and IT support.
Support projects in areas such as cloud computing, cybersecurity, networking, or ERP systems.
Participate in software/application testing and documentation.
Contribute to data management, reporting, and process automation initiatives.
Complete a capstone intern project and present results to leadership.
Qualifications
We're seeking motivated students who are ready to learn, grow, and contribute:
Currently pursuing a degree in Information Technology, Computer Science, Management Information Systems, or related field.
Minimum 3.0 cumulative GPA (on a 4.0 scale).
Familiarity with Microsoft Office 365, networking, programming, or database concepts preferred.
Strong analytical, problem-solving, and communication skills.
Collaborative mindset with a willingness to take initiative.
Ability to work on-site at one of our locations for the duration of the program.
Compensation & Benefits
Competitive hourly pay.
Skill development through hands-on learning.
Structured mentorship and feedback.
Networking opportunities with peers and professionals.
Experience presenting to leadership at program completion.
$18-25 hourly 60d+ ago
Learn more about technical support technician jobs
How much does a technical support technician earn in Dubuque, IA?
The average technical support technician in Dubuque, IA earns between $24,000 and $61,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.
Average technical support technician salary in Dubuque, IA