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Technical support technician jobs in Poughkeepsie, NY

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  • Desktop Support Specialist

    Insight Global

    Technical support technician job in Wilton, CT

    NOT remote, fully onsite M-F in Wilton, CT. Must-haves - 4 years of relevant experience in Desktop Support - Excellent written and verbal communication skills in English. - Experience with computer build-out and setup; imaging, application installs, and configuration, etc. - Excellent customer service skills, with an advanced understanding of customer relationship building. - Excellent troubleshooting skills. - Self-motivated team player with excellent interpersonal and communication skills. - Experience with Microsoft Office Suite, Office 365 and Microsoft Windows 7 & Windows 10 -Willing to work in person Monday through Friday Plusses: - Audio/Visual Experience Day-to-Day: Insight Global is looking for an on-site desktop support technician in Wilton, CT for ASML company. This person provides technical assistance to computer users. Configures troubleshoots and supports desktops/laptops, peripherals, and cell phones. Answers questions and resolves computer problems for clients in person, via telephone or electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, office products, electronic mail, and operating systems. Follows all IT standard processes and procedures along with monitoring license compliance. Provides support of 7/24 Global Support process by serving as Tier 1 / Tier 2 point of contact and owner of problem/incident. The role is to support and maintain in-house computer systems, desktops, and peripherals. This includes ordering, installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal workplace performance. The individual will also troubleshoot problem areas in a timely and accurate fashion, and provide end-user training and assistance where required. DUTIES AND RESPONSIBILITIES: - Able to demonstrate leadership skills and take ownership of customer issues reported and provide escalation as deemed appropriate to ensure management awareness of severe problems or calls that are exceeding documented target resolution times. - Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues - Commitment to documenting knowledge in the form of knowledge base tech notes and articles - Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers in a professional manner - Assists with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines. - Follows all IT standard processes and procedures along with monitoring license compliance. - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Logs all customer requests and updates calls utilizing the designated call handling and tracking system. - Provides Helpdesk, Deskside, and Walkup hardware and software support as needed. -Provides support of 7/24 Global Support process by serving as tier 1/2 first point of contact and owner of problem/incident. - Provides general knowledge of all Customer standard products as defined per engagement. Compensation: $29.00/hour to $41.00/hour on W2 Compensation is determined based off of a combination of education and experience level. Full benefits provided, 401k
    $29-41 hourly 4d ago
  • Information Technology Support Specialist

    Top Prospect Group

    Technical support technician job in Danbury, CT

    The Service Desk Analyst serves as a frontline technical resource, providing prompt, professional, and customer-focused support to clients across a variety of environments. This role is responsible for handling Tier 1-2 incidents and requests, troubleshooting end-user issues, escalating complex problems, and ensuring exceptional service delivery on behalf of the MSP. Key Responsibilities: Act as the primary point of contact for client technical issues via phone, email, and ticketing system. Provide Tier 1-2 troubleshooting and resolution for Windows OS, mac OS, O365, desktop hardware, printers, networking, mobile devices, and common business applications. Manage and triage incoming tickets; ensure timely updates, documentation, and closure in accordance with SLAs. Perform user account administration (Active Directory, Azure AD, O365), password resets, access provisioning, and group policy support. Install, configure, and support desktops, laptops, peripherals, and standard MSP toolsets (RMM, AV, backup, monitoring). Follow escalation procedures and collaborate with senior engineers when issues require advanced expertise. Participate in onboarding/offboarding tasks and workstation deployments. Maintain accurate documentation, SOPs, and knowledge base articles. Deliver excellent customer service with strong communication, professionalism, and follow-through. Contribute to continuous improvement of processes and service quality. Required Skills & Experience: 1-3+ years of service desk or IT support experience, ideally within an MSP environment. Strong knowledge of Windows OS, O365 administration, basic networking (DNS, DHCP, VPN), and hardware/software troubleshooting. Experience with RMM/PSA tools, remote support platforms, and ticketing systems. Familiarity with Active Directory, Azure AD, Exchange Online, MFA, and basic security practices. Ability to multitask in a fast-paced, client-focused support setting. Excellent communication, customer service, and problem-solving skills. Certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus.
    $43k-75k yearly est. 2d ago
  • Deployment Technician 248143

    Medix™ 4.5company rating

    Technical support technician job in Poughkeepsie, NY

    Job Title: IT Deployment Technician Schedule: Monday-Friday, 8:30 AM-5:00 PM (30-minute lunch) Contract Length: 12+ weeks, with potential extension $25/hr W2 We are seeking an IT Deployment Technician to support a large-scale device deployment and refresh project. This role involves hands-on technical work, troubleshooting, and close collaboration with end users and IT staff. If you're detail-oriented, proactive, and skilled in device configuration and deployment, we'd love to hear from you. Key Responsibilities: Deploy and refresh end-user devices; help reduce the current deployment backlog Configure hardware and software, including updating operating systems and applications Identify which devices require swapping or upgrading and assist in evaluating equipment needs Maintain accurate documentation and assist with inventory tracking Collaborate with IT team members to resolve technical issues efficiently Requirements: Technical Skills: Strong proficiency with Windows operating systems, hardware (workstations, printers, routers), and software installation. Experience with scripting tools such as PowerShell or VBScript is a plus. Problem-Solving: Ability to troubleshoot and resolve hardware/software issues effectively. Communication: Excellent communication and customer service skills; comfortable working directly with end users. Attention to Detail: Careful, organized approach to documentation and inventory management. Why Apply? Opportunity to support a major device refresh initiative Stable full-time schedule Potential for contract extension based on performance and project needs
    $25 hourly 4d ago
  • Technical Support Specialist

    Demo Instance

    Technical support technician job in Poughkeepsie, NY

    Our company is looking for a Technical Support Specialist to join our team in our main office. This person will provide technical guidance and support to our business and customers. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally. Responsibilities: Act as product expert - Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations. Provide customer support - Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome. Requirements: Bachelor's degree in Computer Science (or the equivalent) is required Four years of related technical support experience Technically savvy with strong project management skills Experience troubleshooting issues and achieving solutions The ability to explain to a non-technical person in a way they will understand
    $47k-82k yearly est. Auto-Apply 37d ago
  • Desktop Support

    Artech Information System 4.8company rating

    Technical support technician job in North Castle, NY

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Distributed Client Services Location: 1 NORTH CASTLE DR.,NY -10504 Duration:1+ year (with possible extension) Skills Overview Must be experienced in DESKSIDE support · Win7/Win XP OS support. Troubleshooting · Deskside support- Windows 7-10. Apple & Mac iOS. Remote Take Over support/tools. · Executive/VIP support. · Very Strong Customer skills. · Installation, configuration and maintenance of windows, hardware and software. · Support and troubleshoot windows XP and windows 7/Migrations Additional Information For more information, Please contact Shubham ************
    $51k-70k yearly est. 60d+ ago
  • IT Field Services Technician (ServiceNow CSM Analyst)

    Mountainside Treatment Center

    Technical support technician job in Canaan, CT

    IT Field Services Technician / ServiceNow CSM AnalystCanaan, CT We are looking for a motivated Field Services and Performance Analyst to join our team. This role focuses on managing and enhancing the ongoing integrations and providing support to the department's Dashboards. This role will support omnichannel improvements and capabilities for our ServiceNow Live Agent. Additionally, the resource will work on customer channels via the website, social media, and any interactions via the CSM Platform. This role will support IT Asset Management (ITAM) and Performance Analytics (PA), as well as part-time setting aesthetics. This position offers excellent growth opportunities for Techs looking to advance their career and expertise in a specific field while gaining hands-on experience across multiple IT areas. Schedule: Monday through Friday, 9:00 am - 5:30 pm (on site), Saturdays / Sundays (remote, on call as needed) Your Role: PaaS and Infra Administration: * Maintain Items, Catalogs, and Knowledge, and continually improve services and incident analytics for our Service Desk. * Will maintain client dashboards [Clinical Data and IT], providing real-time analytics [PBI to ServiceNow. * Maintenance and continuous improvement of Mobile UI Agent and Now Applications, and in addition to building a New Customer NOW application. * Learn and dive deep into the ServiceDesk operation numbers, to be able to report to the company and perform quick workarounds during high-impact incidents and drive faster resolution to reduce the business impact. * Will Update Current Company Status - Business Operations Statuses - to Report Plan Changes, Outages and Unplanned Changes. * Demonstrate and provide - Hourly Updates to provide status to Ongoing Problems, Incidents, and workarounds, demonstrating Progress eliminating re-incidence. * Will assist with maintenance of Customer Platform Databases and Tables, to improve success rates for our case management - summarization AI platform. * Will work with Design and IT, HR, Finance to improve customer service portals, and knowledge bases. * Join Workshops with Platform techs and help to organize and maintain focus for automating various forms of notifications and communication workflows. * Assist the compliance team in maintaining focus on implementing and adhering to planned access controls and security strategies. ITAM and Field Services: * Will be managing a comprehensive asset lifecycle from procurement to disposal, including asset control and depreciation - Status, State, . * Understand how to create Models and Products, as well to and Manage Purchase Orders. * Automate SN web and agent applications, and coordinate asset tracking transitions based on event triggers. * Support field services operations, including workstation deployment and maintenance. * Overview and assist with hardware installation, cable management, and desk minimalist setup. * Record and maintain asset compliance and optimize software licensing automation. * Generate frequent asset reports and develop actionable cost-optimization recommendations. Technical Infrastructure Support: * Help with the support of Microsoft Intune device management operations and integrations with ServiceNow. * Collaborate with Network teams during incidents. Assist Cisco network engineers when necessary to physically access the hardware. Help with monitoring, reporting major incidents, guaranteeing that problems are escalated accordingly, and providing analytical insights into incident impact. * Coordinate video conferencing setups and system support for the ongoing meeting rooms, ensuring minimal cables and hardware look, in addition to keeping them running smoothly. * Help and eager to learn and support CAs and PKI, SCEP deployment processes. * Maintain security compliance - Implement security protocols in test environments and release them via Change Management. Required Qualifications * Some experience with ServiceNow (administration, configuration, or business analytics) * Eager to Learn ServiceNow and Microsoft Intune integrations. * ITIL Frameworks are our most recommended knowledge -required * Knowledge of PKI, certificate authorities, and SCEP protocols * Hardware and Software Asset Lifecycle * Strong analytical and problem-solving skills. * Excellent communication and documentation abilities * Commitment to Compliance, security, and best practices. Preferred Qualifications * ServiceNow/ ITIL certification * Experience with Microsoft Intune and Cisco platforms * ITAM experience and software asset management knowledge * Basic networking knowledge (cabling, access points) * CompTIA A+ or equivalent technical certification * Field services or technical support experience Compensation: The base rate of pay for this position is $49,000 - $57,500 per year. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions. Benefits: * Comprehensive benefit package * Paid Time Off (which increases after 1 year with Mountainside) * Paid holidays including a Multicultural Holiday * 401(k) with employer matching * Free meals while working on the Canaan campus * Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue. About Mountainside: Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success. Here at Mountainside Treatment Center, we strongly prefer all employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC. Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. Salary Description $49,000 - $57,500
    $49k-57.5k yearly Auto-Apply 60d+ ago
  • Managed IT Support Specialist

    Corcystems, Inc.

    Technical support technician job in Ridgefield, CT

    Job Description CorCystems is a Managed IT Services company located in Ridgefield, CT. We are looking for a new team member in our Service Dept. to provide exceptional technical support to our managed clients both remotely from our Ridgefield, CT office and on-site at clients office as needed. The Support Specialist position, is responsible for providing daily technical assistance to clients in a professional and friendly manner. The ideal candidate will have a proven, successful experience working in a Managed IT Services environment or in a related IT technical support role and enjoys helping others and continual learning and career advancement. Requirements Provide friendly, professional customer service to clients Quickly troubleshoot and resolve technical issues in a ticket queue Support for client computer networks including business related technologies including Windows operating systems, Office 365, Remote Access usage, VOIP, mobile devices, etc. Support disaster recovery backup solutions Extensive Experience troubleshooting printers, scan to email and file SonicWALL, Palo Alto and Meraki routers and firewalls experience Understand and able to manage Routing and switching concepts including ACLs, Ports, VLANs, etc. Solid experience in managing Active Directory and GPOs Experienced managing and supporting VM Ware and Hyper V servers and environments Comfortable with troubleshooting LAN and WAN technologies Handle escalated tickets as needed Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages Work with vendors/partners as needed to resolve client issues Provide detailed documentation and explain resolutions for escalated issues Maintain high level of client satisfaction Work in a team environment and communicate effectively Escalate service issues that cannot be completed within agreed service levels Responsible for entering time and expenses in ConnectWise as they occur Work through a daily schedule in ConnectWise that has been established through the dispatch process Enter all work as service tickets in ConnectWise Maintain certifications required for position Ability to multi-task and adapt to changes quickly Ability to de-escalate situations Educational/Vocational/Previous Experience Recommendations BA/BS, preferably in computer science or a related field. 2+ years experience technical experience in a service business. MSP experience a plus. Benefits CorCystems offers a great benefits package with a substantial healthcare subsidy for employees. Benefits include, Medical, dental/vision, life insurance, paid Holidays, a generous Paid Time Off policy as well as a 401k company match. Salary commensurate with experience. Please provide salary requirements when applying. All candidates extended an offer must pass a drug screen and background check
    $44k-75k yearly est. 9d ago
  • Low-Code Developer / Level 1 Support Specialist - Suffern, NY

    Career Mentors, LLC

    Technical support technician job in Suffern, NY

    Company: Our client About Our Client Our client helps high-revenue businesses simplify complex operations. Their customized solutions streamline workflows, connect systems, and enable fast scaling. By combining automation with smart strategy, they empower clients to focus on growth instead of bottlenecks. The outcome is sharper workflows, stronger outcomes, and the confidence to lead. Our client is seeking a Low Code Developer who can also provide Level One Customer Support - someone who enjoys building efficient systems and helping others succeed. You will be part of a team that solves real business problems through low code platforms and automation. The environment is fast-moving but not high-pressure, where quality, professionalism, and thoughtful solutions come first. Your ideas will matter, your input will be valued, and your work will have a clear impact. What we do: Build, improve, and maintain custom business apps using leading low code platforms Automate workflows that help clients operate faster, cleaner, and with fewer manual tasks Troubleshoot issues and provide thoughtful, timely support to clients Work with internal teams to turn business needs into scalable, automated solutions Support system integrations, improve data flows, and identify areas for smarter automation Monitor performance and recommend improvements to keep systems running smoothly What You Bring: 1-3 years of experience in low code development, automation, or related technical roles Experience with low code platforms (Zoho is a plus, but not required) Familiarity with automation tools, workflow design, and process optimization A proactive, problem-solving mindset with the ability to break down complex challenges Confidence to ask questions, escalate when needed, and take ownership of your work Clear and professional communication skills, especially with clients What You'll Get Competitive salary based on your experience and skills Benefits A low-pressure, high-trust work environment that respects your time and talent A chance to build for real impact - helping growing businesses scale smarter and faster Access to innovative projects with forward-thinking clients and a purposeful team TopTech Talent is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. 🚫 Third-party recruiters, please do not reach out for this role.
    $53k-97k yearly est. 60d+ ago
  • Technical Support Analyst Trainee

    Ives Bank 3.3company rating

    Technical support technician job in Danbury, CT

    The Technical Support Analyst Trainee is responsible for providing comprehensive IT support for employees and business operations, while developing expertise in the effective use and support of technology. This is an entry-level position.Key areas of responsibility include providing quality customer support, troubleshooting and issue resolution, meeting service response time goals, researching and answering end user questions, documenting support tickets, solutions and maintaining the IT support knowledge base. PRIMARY DUTIES: Quickly and correctly identify technical issues or problems. Recommend the most efficient solution to address the issue. Respond to requests for technical assistance by phone, email, messaging or in-person as needed. Answer web-based inquiries within the response time goals for the IT Help Desk. Answer phone calls and within the response time goals for the IT Help Desk Build and expand knowledge base to support technology infrastructure, hardware, software and user needs. Improve response times by contributing content to our FAQ help database. Propose technological innovations that support the Bank's mission and vision. SECONDARY DUTIES: Maintain effective workload organization and follow through issues to completion. Record and maintain required information to support accurate reporting for Senior Management. Identify and perform best practices for addressing various issues with our endpoint's hardware, and software. Support patch and vulnerability management programs. Perform maintenance on endpoints as needed. Troubleshoot, configure and install hardware, software, and peripherals. Adhere to established IT policies and procedures. Comply with all applicable banking regulations. Follow security protocols within the Bank to ensure the safeguarding of non-public personal information. Perform other duties as assigned.
    $54k-90k yearly est. 60d+ ago
  • IT Helpdesk Technician

    Medwiz Pharmacy

    Technical support technician job in Nanuet, NY

    Job DescriptionDescription: About Us Medwiz Solutions is a rapidly growing Long-Term Care Pharmacy dedicated to delivering innovative and reliable healthcare solutions. We are seeking an experienced Helpdesk Technician to join our IT team and provide critical support to our pharmacy operations. Position Summary The Helpdesk Technician will serve as the first point of contact for technical support requests, ensuring smooth IT operations for both onsite and remote users. This role requires strong troubleshooting skills, a solid background in system administration and Office 365, and the ability to thrive in a fast-paced healthcare environment. Key Responsibilities Provide first and second-level helpdesk support to end users across multiple locations. Diagnose, troubleshoot, and resolve hardware, software, and network issues. Administer and maintain Windows Server 2019 and higher environments. Manage and support Active Directory, DNS, DHCP configurations. Manage and support Office 365 applications and services. Assist with network troubleshooting and connectivity issues. Provide technical support for remote users, including VPN and Citrix environments. Document support tickets, resolutions, and processes in the helpdesk system. Participate in rotating after-hours on-call support schedule. Qualifications Minimum 5 years of prior helpdesk experience (healthcare industry experience strongly preferred). High School diploma (Associate's or Bachelor's degree in IT-related field a plus). Strong Office 365 administration skills Strong knowledge of Windows Server 2019+, Active Directory, DNS, and DHCP. Experience with network troubleshooting (LAN/WAN, TCP/IP). Citrix experience preferred. Previous experience supporting remote users highly desirable. Excellent problem-solving skills and strong customer service orientation. Schedule Standard hours: Monday - Friday, 8:00 AM - 5:00 PM. Participation in rotating after-hours on-call schedule required. Requirements:
    $48k-83k yearly est. 28d ago
  • Senior IT Support Lead Technician

    Merlin Entertainments 3.9company rating

    Technical support technician job in Goshen, NY

    What you'll bring to the team Qualifications & Experience Are you ready to bring your IT expertise to a world filled with fun and unforgettable experiences? Merlin Entertainments is seeking a Senior IT Support Lead Technician to join our team at LEGOLAND NY in Goshen supporting our iconic attractions across the Northeast. This onsite role is perfect for a hands-on, solutions-driven professional who thrives in a dynamic environment. This is a fully onsite position with a need for availability on weekends and holidays as needed and able to travel about 25% of the time including internationally. Responsibilities Work with the IT Manager to ensure that Technology remains fully available and resilient, so customers / guests have a memorable day visiting our attractions. Work with the wider IT Team to provide first class technical support to Merlin offices and attractions within region Collaborate with global teams to identify and fix incidents and to prevent reoccurrences. Ensure service requests and incidents are resolved in a timely manner Delivery key parts of major projects on time and to standard. Lead the onboarding of new technologies and become the subject matter expert including writing knowledge base articles Form part of an incident response team in the event of a higher priority escalation. Proactive problem management ensuring that reoccurring incidents are resolved Mentor Technical Analysts in specific technologies Be the subject matter expert for local site knowledge - be the face of IT. Create and maintain shifts to ensure support is available when required. Manage & prioritize workload to deliver operational excellence. Qualifications 4 years' experience working in a 2 nd or 3 rd line support environment Technical Skills - Windows 10, Office 365, Teams/SharePoint, Intunes, ServiceNow, SCCM, Digital Signage, IOS/Apple, basic Cisco networking and Wi-Fi, Point of Sale (POS)/Kiosks. Strong communication skills with the ability to multi task ITIL Foundation is a plus! Microsoft365 Certified Modern Desktop Administrator Associate Certification is a plus! Benefits Benefits of Merlin Entertainments Excellent health care options (medical, dental, and vision that encourage preventative care). Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation. Merlin Magic Pass for friends and family to enjoy the parks & attractions Recognition Programs and Rewards 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities Pay Range USD $34.94/Hr.
    $34.9 hourly Auto-Apply 60d+ ago
  • Entry-Level PC Helpdesk Technician

    Healey Brothers, Inc. 3.6company rating

    Technical support technician job in Goshen, NY

    Job Description Launch Your Tech Career with Healey Brothers! Now Hiring: Entry-Level PC Helpdesk Technician Are you someone who enjoys working with computers and helping people solve tech problems? Ready to get your foot in the door in the IT world? Healey Brothers, a trusted name in the automotive industry, is looking for a tech-savvy team player to join our growing IT department! What You'll Be Doing: Be the first point of contact for employees with tech-related questions or issues Set up and troubleshoot PCs, printers, and mobile devices Assist with password resets, network access, and system connectivity Learn hands-on with real-world tasks and mentorship from experienced IT professionals What We're Looking For: A strong interest in technology and a desire to grow in the IT field Good communication and problem-solving skills Basic knowledge of Windows operating systems and computer hardware No prior IT experience needed - just bring your curiosity and eagerness to learn Why Join the Healey Brothers Team: Full-time, entry-level opportunity with training provided Clear path for advancement into higher-level IT roles Friendly, supportive team environment that values growth and innovation Real experience that builds your skills and your resume Whether you're starting your career or making a change, this is a great opportunity to grow with a respected company. Apply today and take your first step into tech - with Healey Brothers! Healey Brothers Mission Statement: Utilizing cutting-edge automotive technology and training to give our customers a seamless, stress-free experience to earn their business for life. Our Core Values: Team Over Self, Accountability, Self-Improvement, Integrity and Respect Healey Brothers EEO Statement: Healey Brothers is an Equal Employment Opportunity employer. We comply with all applicable laws regarding equal employment opportunities for all qualified applicants and employees. It is against our policy to discriminate against any qualified applicant or employee on the basis of actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.
    $37k-59k yearly est. 7d ago
  • Desktop Support Technician

    Matrix Global

    Technical support technician job in Middletown, NY

    We are searching for Desktop Support Technicians to support our client, a major hospital system in Middletown NY. You will help install, upgrade, and troubleshoot all hardware and software for the installed client base. To succeed in this position, you will possess excellent problem-solving skills and the ability to communicate clearly and precisely with the end user. Successful candidates will be familiar with remote troubleshooting techniques and the tools required for successful troubleshooting. Possess the ability to multitask and function in several technical support roles. Some travel may be required. This position reports to the Desktop IT Manager. Responsibilities · Provide on-site and remote technical support to users. · Fully document support tickets on reported issues · Remotely assist customers through installation of applications and computer peripherals. · Guide users with simple, step-by-step instructions · Conduct remote troubleshooting when required · Test alternative pathways to resolve an issue · Customize desktop applications to meet user needs · Escalate issues as appropriate · Follow up with clients to ensure continued system functionality · Report and document customer feedback and potential product requests · Create technical documentation and manuals Qualifications · An ability to work independently and in a team setting with others professionally and respectfully · An ability to adjust to changing situations to meet Urgent and critical issues · Hands-on experience in Operating Systems and Office Suite, including MS Teams · Working knowledge of office automation products and computer peripherals, including but not limited to printers and scanners. · Knowledge of network security practices and anti-virus programs · Ability to perform remote troubleshooting and provide clear and concise instructions · Excellent problem-solving and multitasking skills · Service Now experience (preferred) Requirements · Help Desk / Desktop support three years+ (preferred) · Strong, systematic, and professional problem-solving skills · Proficiency with Windows OS, Active Directory administration, and PC troubleshooting · Deliver high-quality customer service and technical support · Customer-oriented attitude
    $38k-53k yearly est. 12d ago
  • Mitsubishi B LEVEL TECHNICIAN

    Blasius Auto Centers

    Technical support technician job in Brookfield, CT

    Job Description Blasius Auto Group is seeking a highly-skilled B LEVEL TECHNICIAN to join our Mitsubishi team in Brookfield, Connecticut. Responsibilities: Performing routine automotive maintenance tasks, including changing oil, lubricating parts, and performing tire rotations. Diagnostics and repair of various vehicle systems such as brakes, suspension, and electrical. Conducting thorough vehicle inspections and accurately documenting findings. Providing exceptional customer service by explaining repairs and answering any questions. Requirements: Valid driver's license and a clean driving record. ASE certification or equivalent is preferred. Proven experience as an automotive technician. Strong problem-solving skills and attention to detail. Excellent communication and customer service skills. Benefits: Competitive compensation package. Opportunity for career growth and advancement. Healthcare coverage, including medical, dental, and vision insurance. 401(k) retirement plan with company match. Paid time off and holiday pay. About Blasius Auto Centers: Blasius Auto Centers is a reputable automotive company that has been serving the Brookfield community for over 50 years. We are committed to providing top-quality automotive services and exceeding customer expectations. Join our team of dedicated professionals and be a part of our success story!
    $47k-72k yearly est. 2d ago
  • Mitsubishi A Level Technician

    Blasius Auto Group

    Technical support technician job in Brookfield, CT

    Description of the role: The Mitsubishi A Level Technician is responsible for performing a wide range of automotive repairs and maintenance tasks. They must diagnose, repair, and service vehicles efficiently and accurately. This role requires strong technical and problem-solving skills, as well as a thorough understanding of automotive systems and components. The A Level Technician will work closely with other technicians and the service department to ensure that all repairs and maintenance are completed to the highest standards. Responsibilities: Performing diagnostic tests and identifying any issues with the vehicle Repairing or replacing broken or defective parts and components Performing routine maintenance tasks, such as oil changes, tire rotations, and filter replacements Keeping track of all repair work and maintaining accurate records Ensuring that all repairs and maintenance meet quality standards Communicating with customers about the status of their vehicles and any necessary repairs Requirements: High school diploma or GED Valid driver's license Previous experience as an automotive technician Knowledge of automotive diagnostics and repair procedures Strong attention to detail Excellent problem-solving skills Ability to work independently and as part of a team Benefits: Competitive compensation package Opportunity for growth and advancement Health, dental, and vision insurance 401(k) retirement plan Paid time off and holidays About the Company: Blasius Auto Centers is a leading automotive dealership and service center located in Brookfield, Connecticut. With over 50 years of experience, we pride ourselves on providing exceptional customer service and high-quality automotive repair and maintenance services. Our team of dedicated professionals is committed to ensuring the satisfaction of every customer. We offer a wide range of automotive services, including sales, service, and parts. Join our team and become part of a company that values its employees and strives for excellence in everything we do.
    $47k-72k yearly est. Auto-Apply 60d+ ago
  • Apprentice / Junior Technician

    Puroclean 3.7company rating

    Technical support technician job in Middletown, NY

    Benefits: Competitive salary Free uniforms Paid time off Training & development Job Ad / Posting Template: Apprentice / Junior Technician Job Title Apprentice / Junior Technician (Entry-Level with Some Training) About Us PuroClean of Central Orange is a dynamic restoration firm specializing in water, fire, mold, and biohazard services. We believe in continuous training and clear career paths, allowing newcomers and semi-experienced techs to progress quickly. If you have basic construction/labor experience or a strong desire to learn, this Apprentice / Junior Technician role is your next step. Position Overview As an Apprentice / Junior Technician, you've completed (or bypassed) our probationary stage, or you bring 6-12 months of related experience (construction, cleaning, etc.). You'll assist in equipment setup, documentation, and customer interactions as you expand your restoration knowledge, possibly pursuing key IICRC certifications (e.g., WRT, FSRT). Key Responsibilities Help senior techs handle water extractions, fire damage clean-up, and mold remediation tasks. Set up/monitor drying equipment, take moisture readings, and maintain basic documentation. Support new hires on simpler tasks, though no formal supervisory authority yet. Uphold safety protocols at job sites, including proper PPE usage. Requirements Basic Experience: 6-12 months in labor/construction/cleaning (preferred). Physical Capacity: Lift 50+ lbs, stand/walk for extended periods, handle PPE. Pay Range: $18-$20/hr, aligning with an entry-level plus minimal experience bracket. Certification Interest: Willingness to pursue WRT, FSRT, or other relevant IICRC certs. Pay & Benefits Hourly Rate: $18-$20/hr, depending on background/experience. Training Path: Opportunities to advance into a full Restoration Technician role (typically $20-$24/hr) once you gain certifications. Company-Sponsored Certs: We may cover the cost of essential IICRC trainings, subject to our cost-recovery policy. Other: PTO, sick leave, and a supportive team environment. Why Join Us? Mentorship: Work closely with experienced techs who guide your daily tasks. Hands-On Learning: Practice real restoration scenarios daily, from small water jobs to bigger fire/mold projects. Career Path: Structured steps from Apprentice to Restoration Tech, then potentially Lead Tech and beyond. Positive Culture: Collaboration and personal growth are our core values. How to Apply Online: Submit your application via [CareerPlug link / company URL]. Questions? Contact us at ************************ Equal Opportunity: PuroClean of Central Orange is an Equal Opportunity Employer. Employment is at-will. Compensation: $18.00 - $20.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. “We Build Careers” - Steve White, President and COO With over 300 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other. Culture is very important to us. We want to make sure that we are the right fit for YOU! Apply today and join our Winning TEAM. “We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership” This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.
    $20-24 hourly Auto-Apply 60d+ ago
  • Technical Support Production Engineer

    Belimo 4.4company rating

    Technical support technician job in Danbury, CT

    Belimo is the global market leader in the development, production, and marketing of field devices for the energy-efficient control of heating, ventilation and air conditioning systems. Damper actuators, control valves, sensors, meters, and gas monitors make up the company's core business. Founded in 1975, Belimo employs approximately 2,000 people in over 80 countries and is listed on the Swiss Exchange (SIX) since 1995. JOB SUMMARY The Technical Support Production Engineer will optimize test procedures and test equipment in collaboration with manufacturing, product development, and Production Engineering team in Switzerland. COMPANY'S MISSION AND VALUES The objectives of this position are fully integrated to the objectives of the Company's Mission and Values. It is the responsibility of all employees to perform their duties in accordance with Company Policy.REPORTING STRUCTURE The Technical Support Production Engineer is part of the Project US Quality Management Team and reports to the Manager, Production Projects. This position bears full responsibility for all agreed upon goals and objectives. JOB RESPONSIBILITIES On-time creation of test procedures for the automated end-of-line testers and programming units. Support the maintenance team as 2nd level support for Production equipment in Danbury, Sparks and Hinwil. (maybe worldwide, e.g. P-Box) Optimize test procedures and test equipment in collaboration with manufacturing, product development, and Production Engineering team in Hinwil. Building up and maintaining knowledge of test sequences, product knowledge, SW tests and the core assemblies of the work equipment used in production. Actively build up experience with internal units dealing with related topics Support production engineering software team in the integration of new software into production systems Ensure that the work equipment and the test programs function in a process-safe manner. are appropriately documented and changes are traceable, and that knowledge is ensured Actively participate in improving the First Pass Rate and process reliability of products, work equipment and processes Helping to optimize production by means of appropriate processes and work equipment as well as user-friendly software Project management or participation in interdepartmental tasks for the development of new or optimization of existing work equipment. Assistance in the analysis and solution of quality cases Coordination of cross-departmental tasks and projects Coordination (technical) with local support in Hinwil and Customization Centers worldwide. Ensure Deputy is adept and knowledgeable to cover vacation Technical support of temporary employees and maintenance staff Assist in technical definition of new testing and automation systems REQUIREMENTS Associates or Bachelors in Electronics or Mechanics with a focus on Automation Experience with LabView, PLC Programming, and/or Beckhoff (Twin CAT Structured Text) in industrial applications, or at least any other programming language to have general understanding programming code Knowledge of programming and robotics Knowledge in test or automation systems (hardware or software) Basic knowledge of IT networks 5 years of work experience in related field Production environment Travel to Headquarters in Switzerland 1-2 times annually German speaking a benefit Team player, willing to work in a matrix environment Communicative, cooperative, open Systematic, determined Proactive and innovative The base pay for this position ranges from $85,000- $100,000 annually with a target performance bonus of 10% of an employee's annual base salary. Belimo is committed to paying all employees in a fair, equitable and transparent manner. Compensation is based on several factors including geographic location and may vary depending on job-related knowledge, skills, education and experience. Belimo is a total compensation company which includes a comprehensive benefits package including a full range of medical, financial, and other competitive benefits. Belimo is proud to be an equal opportunity employer. #WeAreBelimo This position is not eligible for visa sponsorship such as H1B, TN, E-3, STEM OPT.
    $85k-100k yearly 60d+ ago
  • IT Support Technician

    Hudson River Housing 4.2company rating

    Technical support technician job in Poughkeepsie, NY

    Hudson River Housing improves lives and communities through housing with compassion and development with vision. We are dedicated to building strong, sustainable communities by developing and preserving quality affordable housing and helping families and individuals obtain and maintain housing through education, advocacy and support services. We are a committed group of people from all backgrounds who care deeply about our community and want to make it a better place. Position: IT Support Technician - Part-Time General Description: This position requires an individual with strong customer service skills to assist end users in their day to day functions and evolve for and with this position in an ever expanding and constantly changing environment. Strong verbal and written communication skills are a must. The candidate must demonstrate strong troubleshooting skills, be detail oriented, highly motivated, able to work independently as well as part of the team. This is a part time position 24 hour a week position and will work primarily during the work week. There may be the need for some flexibility to the work schedule as business necessitates. Job Requirements Working knowledge of TCP/IP and networking Microsoft Server/Desktops/Office AD, Group Policy, PowerShell, Windows 10, Windows 11, etc. Installs, configures, maintains, and troubleshoots - desktops, servers, printers, routers, switches, WAPs, VOIP, PBX's, VPN's and peripherals throughout the organization. Maintaining inventory and documentation Assists the Manager of IT in the design, implementation, and testing of large scale projects which may result in working after traditional business hours or on weekends. Basic understanding of cabling and determination or a willingness to learn. Staying current with market trends and emerging technology to better recommend solutions that drive the business forward. Ability to educate users in a clear, concise, and effective manner. Qualifications: Education/ Training: 6 months to 1 years of experience (school or certification will be considered in lieu of hands on experience) Valid NY State driver's license Reliable transportation Ability to lift 50 lbs Salary: $23.00 per hour Location: Poughkeepsie, NY Immediate Supervisor: Director of IT Equity is a core value at Hudson River Housing. We believe in promoting a culture that decenters bias, celebrates difference, enhances equitable communication, and nurtures relationship building. It is important to us that community members have access to stable means of economic growth. We are continually committed to hiring from within our community including applicants with lived experience that can inform and strengthen our work. Hudson River Housing is dedicated to maintaining a work environment that is free from harassment and discrimination on the basis of age, race, creed, color, national origin (including ancestry), religion, gender or sex, gender identity or expression, sexual orientation, pregnancy (including childbirth and related medical conditions), alienage or citizenship status (unless required by law), disability, reproductive health decision making (including, but not limited to, the decision to use or access a particular drug, device, or medical service), marital status, partnership status, caregiver status, domestic violence victim status, familial status, military status, unemployment status, genetic information (including genetic characteristics), or any other protected status under federal, state, or local laws. Hudson River Housing is dedicated to the fulfillment of this policy with respect to all aspects of employment, including, but not limited to, recruiting, hiring, placement, transfer, training, promotion, compensation, termination, and all other terms, conditions, and privileges of employment.
    $23 hourly Auto-Apply 35d ago
  • Network Real Estate Specialist

    Lancesoft 4.5company rating

    Technical support technician job in West Nyack, NY

    • Negotiate & Process Lease Amendments for new sites and site modifications such as antenna changes, generator additions, and equipment expansions • Work closely with Zoning Team to help formulate the strategy attached to a specific Land Use application (for a Search Area), including, but not limited to, selection of expert witnesses, preparation for Planning or Zoning Board Hearing and creation of requisite exhibits. • Enter, required information into HQ databases applicable to the Cell Build Program, including Siterra, SiteTraker, EMIS, Rent Commencement and XNG Report, so as to ensure accuracy. • Review vendor invoices applicable to assigned Search Areas and forward on to Manager - Project Implementation for approval. • Coordinate In-Bound Co-location applications • Resolve landlord issues/requests for Certificates of Insurance, Performance and Removal Bonds, and Estoppels. • Troubleshoot landlord issues with regard to legal rental documentation required, i.e., W9s, Deeds, Assignments, etc... • Review, investigate, and process landlord written correspondence and invoices. • Ensure the timely payment of rent, capital contribution, and one-time payments for newly commenced leases to include macro, small cell, IB. • Provide support for all Site Acquisition Consultants, i.e., provide lease copies, rent analysis, general info. • Conduct regular audits of Salesforce to ensure accurate reporting. • Maintain and nurture amicable relationships with current and prospective landlords. • Address site access issues and maintain database of landlord contact information. Qualifications: Current knowledge of, and familiarity with state and local land use and zoning procedures. Strong negotiation, presentation, written and oral skills needed in order to successfully interface with municipal authorities, and to accomplish the most competitive and budget conscious leasing structure with potential landlords. Candidate must also possess exemplary landlord/customer relations skills, and the ability to diffuse escalations most often times with heavy volume requiring diligent follow-up skills. General Familiarity with Civil and Radio Frequency Engineering design standards for Cell Sites being constructed on buildings, water tanks, and/or existing towers. Ability to manage to demanding and aggressive goals, as well as to multiple projects. Ability to manage multiple professionals, including but not limited to, Attorneys, Zoning Team members, Engineers and outside Consultants. Valid Driver's License required. Equal Employment Opportunity Reasonable accommodations where necessary, will be made for qualified candidates who have limitations due to permanent disabling conditions. Verizon Wireless is an equal opportunity employer. Qualifications Bachelor of Science degree in Engineering, Business Administration or equivalent experience Additional Information All your information will be kept confidential according to EEO guidelines.
    $67k-84k yearly est. 60d+ ago
  • Information Technology Support Specialist

    Top Prospect Group

    Technical support technician job in Danbury, CT

    Love solving problems and supporting people? Step into a role where you're the trusted expert clients rely on. Full Time Contract to hire MSP Experience $50-60K plus benefits Technical Support, customer service, remote support, vendor relations We're looking for an IT Support Specialist who brings empathy, clarity, and technical know-how to every interaction. In this role, you'll serve as the frontline of support-troubleshooting issues, guiding clients through solutions, and strengthening long-term relationships. What You'll Do: Provide responsive, high-quality remote IT support via phone, email, and remote tools. Deliver excellent customer service and build trust with clients. Troubleshoot issues, escalate when needed, and follow through to resolution. Support end-user training and ensure customer satisfaction. Collaborate with internal teams, vendors, and partners to stay updated on technologies. Uphold company values, culture, and cybersecurity requirements. Identify improvements on procedures and practices Escalate application issues to vendors.\ What You Bring: Strong communication and customer service skills. Ability to multitask in a fast-paced environment. Professionalism, empathy, and a solutions-oriented mindset. Comfort working independently in a remote role.
    $50k-60k yearly 3d ago

Learn more about technical support technician jobs

How much does a technical support technician earn in Poughkeepsie, NY?

The average technical support technician in Poughkeepsie, NY earns between $37,000 and $103,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.

Average technical support technician salary in Poughkeepsie, NY

$62,000
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