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Technical support technician jobs in South Charleston, WV - 116 jobs

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  • Computer Field Tech Position- Charleston WV

    BC Tech Pro 4.2company rating

    Technical support technician job in Charleston, WV

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 7d ago
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  • IT Field Support Technician_Charleston

    Gr8Ttek, LLC

    Technical support technician job in Saint Albans, WV

    Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR 0ytwHTfAKt
    $35k-60k yearly est. 2d ago
  • Tier 3 Technical Support Specialist

    ASM Research, An Accenture Federal Services Company

    Technical support technician job in Charleston, WV

    Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. + _responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform_ . + _Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365 ongoing application support_ . + _Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period_ . + _help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well_ . + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ . **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. + CompTIA A+ or ITIL certification preferred + 7-10 years of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations_ **Other Job Specific Skills** + _Technical problem solving and implementer skills in application coding, infrastructure, or automation_ . + _Effective communications (written and spoken)_ . + _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ . + _ITIL (desired not required)_ . + _Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data_ . **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $105k - $140k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $33k-58k yearly est. 40d ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Technical support technician job in Charleston, WV

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $36k-51k yearly est. 60d+ ago
  • SUPPORT TECHNICIAN-SPARKPLUG TM

    Niterra North America Inc.

    Technical support technician job in Charleston, WV

    Job Description About Us: Founded in 1936, Niterra North America, Inc. (Formally NGK Sparkplugs, Inc.), is the world leader in technology, innovation, and world-class quality in designing spark plugs and oxygen sensors. Today, that tradition continues as we transform our organization's business portfolio, expanding our core ceramic technologies, exploring capabilities beyond traditional areas, and challenging ourselves to develop solutions and services that use technologies to resolve social issues while contributing to a sustainable society. Academic Skills/Knowledge/Experience: High School Diploma or GED required; Vocational/technical certificate preferred; MS Office experience preferred. Effective communication Advanced computer skills High mechanical aptitude Soldering Ability to drill and tap Multi-task Precision hand/eye coordination Drawing interpretation Data collection/interpretation Cope with stressful situations Effective time management Physical Requirements: Ability to see and hear (correctable) Ability to communicate verbally Safety toe shoes required Ability to lift 50lbs unassisted Ability to lift 75lbs with assistance Withstand long periods of sitting/standing and repetitive motion Essential Duties: Adhere to all company policies and procedures which include IATF, ISO, TISAX, ISMS, and Safety related policies. Function as member First Responder per the WVSM Manual. Develop/maintain a jig and/or fixture database. Develop/control preventive maintenance for fixtures or jigs using MP2. Effective management of cost and productivity. Assist with new part number designs including pins for EF jigs, connector jig designs, etc. Assemble production jigs including EF jigs, accessory boards, metal band boards, etc. Utilization of various machine shop equipment to fabricate/complete assigned Kaizens. Assist in the implementation of approved Kaizen projects. Maintain the process drawing manual for all part numbers. Possibility of operating man lift per procedures and guidelines. Perform correlations on EF machines as needed by TM. Perform all work in accordance with quality, environmental, regulatory procedures and guidelines. Interface effectively with all necessary departments. Maintain a good standard of 5S in any working area, toolbox, storage cabinets, etc. Other Duties: Collect statistical data as required. Travel and/or support overtime as required. Perform other duties as assigned by management. Overtime and shift changes may be necessary as required. Why Work for Niterra: Comprehensive Health Benefits: Medical has up to 92% paid coverage with a large contribution to HSA, Dental, Vision, and Life insurance Financial Security: Short-term and Long-term disability coverage from start date Retirement Savings: 401(k) plan with a generous company match of up to 6% with NO vesting period that starts 30 days after your start date Time Off: Generous leave plans that include paid time off, sick time, and both regular and floating holidays Work-Life Balance: Paid maternity and paternity leave Monday - Friday: 6:00 am - 2:00 pm
    $32k-56k yearly est. 1d ago
  • Technical Support Level 3

    Computech Corporation 4.3company rating

    Technical support technician job in Buffalo, WV

    Title: Technical Support Level 3 Duration:12 Months Role Description : Provide infrastructure, network, switches, routers, telecommunication, servers. support. Subject area expert on video conference system operation and support. Provide next level expertise for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting) General Description : Support technician responsible for providing Level 3 technical support for network and server infrastructure technologies to include, but not limited to: installation, configuration and support of production computers, servers, LAN/WAN infrastructure, network printers, A/V equipment (including video conferencing components) at Toyota Motor Manufacturing West Virginia located in Buffalo, WV. Work schedule will be 5:30a.m. - 2:00p.m. Monday - Friday, nominally. Some amount of flex time, or overtime, may be required to support after hours emergency call-outs or to provide support for project activities during non-production time. Roles&Responsibilities: The level 3 Technical Support technician is responsible for installation and troubleshooting desktop, laptop, printer, Server, LAN and WAN environment. Requires experience with working directly with customers and development of project. Responsible for local coordination, installation and ongoing support of various Manufacturing and Administrative computer systems. Strong knowledge of TCP/IP, DNS, WINS, DHCP, SMS, Windows 2008/2012. Candidate will be required to setup and configure desktop and laptop equipment (Levovo and Toshiba) with Windows 7, install and configure Windows 2008/2012 Servers (Physical and Virtual). Strong troubleshooting capabilities are required. Strong knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, VoiceMail) and Video Conferencing. Candidate will be required to run cables and fiber, install and configure switches (Cisco), install and setup multi-point videoconference equipment. Responsibility includes break/fix for plant floor equipment. Candidate should be able to work under pressure. Repair and/or replacement of critical plant floor equipment requires a 15-minute turn around time. Strong Project Management skills a plus. Requires the ability to create and manage project activity. Ability to take direction as well as being a “self-starter”. Candidate will work directly with Plant Floor and Administrative Staff to identify issues and develop/implement countermeasures. MCSE, CCNE, Network+, Server+ and other certifications a plus. Provide 24 hour on-call coverage. Responsible: * Responsible for local and regional coordination of all hardware installs & changes that affect the network infrastructure and local server room environment; to include CISCO switches, routers, Windows servers (both physical and virtual), tape backup devices, NAS devices, UPS, HVAC and associated monitoring services. * Strong knowledge of VMWare, Windows Server 2008/2013, CISCO network hardware, TCP/IP, DNS, WINS, DHCP and network folder security is required. * Candidate will be required to configure and install Cisco network switches and routers to support. LAN and WAN communication needs. Strong troubleshooting capabilities in this area are required. * Candidate will be required to design, setup and configure multiple Windows Server Platforms to meet Regional IS and local Manufacturing strategic directions. Strong troubleshooting capabilities in this area are required. * Candidate will be required to have knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Gateways, Cisco Call Manager) and Video Conferencing (install and setup multi-point videoconference equipment). * Candidate should be able to work under pressure. L3 has responsibility for computer room, servers, switches, and Video Conference equipment all of which have production impact and require immediate response / resolution. * Candidate should have strong proficiency in written/verbal communication skills is required to effectively communicate and report out on status of current activities. * Candidate will be a team player with the ability to multi-task, a self-starter with the ability to take direction and see activities through to completion with minimal oversight. * Strong Project Management skills a plus. Requires the ability to create and manage project activities. * MCSE, CCNE, Network+, Server+ and other certifications a plus. * Provide 24 hour on-call support for escalation of site issues impacting production. Additional Information Experience with vmware,cisco,active directory
    $74k-88k yearly est. 2d ago
  • SUPPORT TECHNICIAN-SPARKPLUG TM

    Niterra

    Technical support technician job in Sissonville, WV

    About Us: Founded in 1936, Niterra North America, Inc. (Formally NGK Sparkplugs, Inc.), is the world leader in technology, innovation, and world-class quality in designing spark plugs and oxygen sensors. Today, that tradition continues as we transform our organization's business portfolio, expanding our core ceramic technologies, exploring capabilities beyond traditional areas, and challenging ourselves to develop solutions and services that use technologies to resolve social issues while contributing to a sustainable society. Academic Skills/Knowledge/Experience: High School Diploma or GED required; Vocational/technical certificate preferred; MS Office experience preferred. Effective communication Advanced computer skills High mechanical aptitude Soldering Ability to drill and tap Multi-task Precision hand/eye coordination Drawing interpretation Data collection/interpretation Cope with stressful situations Effective time management Physical Requirements: Ability to see and hear (correctable) Ability to communicate verbally Safety toe shoes required Ability to lift 50lbs unassisted Ability to lift 75lbs with assistance Withstand long periods of sitting/standing and repetitive motion Essential Duties: * Adhere to all company policies and procedures which include IATF, ISO, TISAX, ISMS, and Safety related policies. * Function as member First Responder per the WVSM Manual. * Develop/maintain a jig and/or fixture database. * Develop/control preventive maintenance for fixtures or jigs using MP2. * Effective management of cost and productivity. * Assist with new part number designs including pins for EF jigs, connector jig designs, etc. * Assemble production jigs including EF jigs, accessory boards, metal band boards, etc. * Utilization of various machine shop equipment to fabricate/complete assigned Kaizens. * Assist in the implementation of approved Kaizen projects. * Maintain the process drawing manual for all part numbers. * Possibility of operating man lift per procedures and guidelines. * Perform correlations on EF machines as needed by TM. * Perform all work in accordance with quality, environmental, regulatory procedures and guidelines. * Interface effectively with all necessary departments. * Maintain a good standard of 5S in any working area, toolbox, storage cabinets, etc. Other Duties: * Collect statistical data as required. * Travel and/or support overtime as required. * Perform other duties as assigned by management. * Overtime and shift changes may be necessary as required. Why Work for Niterra: * Comprehensive Health Benefits: Medical has up to 92% paid coverage with a large contribution to HSA, Dental, Vision, and Life insurance * Financial Security: Short-term and Long-term disability coverage from start date * Retirement Savings: 401(k) plan with a generous company match of up to 6% with NO vesting period that starts 30 days after your start date * Time Off: Generous leave plans that include paid time off, sick time, and both regular and floating holidays Work-Life Balance: Paid maternity and paternity leave Monday - Friday: 6:00 am - 2:00 pm
    $32k-56k yearly est. 1d ago
  • IT Site Support Tech

    Ibex Global 4.5company rating

    Technical support technician job in Beckley, WV

    Utilize strong pc troubleshooting, break fix, and problem solving skills in maximizing the uptime of the pc's, phones, agent software on the desktop, and site infrastructure for the assigned call center. Interface with corporate network, PBX, windows administration, database, and application teams in addressing specific problems encountered at your assigned call center. Responsibilities Support for the day-to-day IT operation at the call center. Organizes and addresses assigned tasks and tickets in appropriate priority order. Supports corporate I.T. as “the hands” at the site to address issues with voice and data infrastructure. Supports site level implementations of new pc hardware, application rollouts, and client specific activities as it relates to the desktop. Receives and responds to workflow requests in the form of trouble tickets through the TRAKIT ticketing system. Qualifications Education: A.A.S in computer science or other related degree or an equivalent combination of education and experience. Experience: One to three years' experience with installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications. Knowledge/Skills/Abilities: All employees are expected to meet/exceed standard core competencies for all jobs. Additional knowledge, skills, and abilities that are required to perform the job are as follows: Must possess excellent English written and oral communication skills; ability to interface with clients at all levels. Experience working in a large, fast paced, call center environment utilizing VOIP technology. Working knowledge of Active Directory, GPO's, and software deployment. Highly proactive; addresses site level issues with appropriate sense of urgency. Above average knowledge of Windows 7 and the system registry Must be a strong team player with a positive attitude and tenacity to complete the mission Quickly learn and communicate new technologies Proven ability to troubleshoot, install, and support the following: PC hardware, commercial and custom software suites, network connectivity for data, voice, Ethernet, and WIFI, image creation and deployment, IP phones, laptops, tablets, smartphones, and printers. Specialized Training and Certifications: • A+ certification required; MCP desired.
    $23k-30k yearly est. Auto-Apply 16d ago
  • IT Technician

    Blue Ridge Risk Partners 4.2company rating

    Technical support technician job in Beckley, WV

    Title: IT Technician Type: Full-Time, Non-Exempt The IT Technician is a key member of the IT department, responsible for providing technical support and resolving help desk tickets for staff across the organization. This role ensures the smooth operation of computer systems, hardware, software, and network infrastructure. The IT Technician performs the essential functions listed below, while meeting the quality and service standards developed by the agency. Essential Functions: • Responds promptly to help desk tickets and provides technical support to end users via phone, email, and in person. • Diagnoses and resolves hardware, software, and network issues for desktops, laptops, printers, phone system, and mobile devices. • Installs, configures, and maintains computer systems and applications according to company standards. • Assists with onboarding and offboarding employees, including account setup and equipment provisioning. • Documents support activities, solutions, and user instructions in the help desk system. • Escalates complex issues to senior IT staff or external vendors as needed. • Maintains inventory of IT equipment and assists with asset management. • Supports IT projects, system upgrades, and routine maintenance tasks. • Ensures compliance with IT policies, procedures, and security standards. • Communicates effectively with staff, providing clear guidance and technical information. • Proactively identifies opportunities to improve IT processes and user experience. • Provides onsite support as need to office staff at various locations Knowledge, Skills & Abilities: • Strong oral and written communication skills; able train and explain technical concepts to non-technical users. • Ability to function well in a fast-paced and sometimes stressful environment. • Excellent interpersonal and customer service skills. • Strong organizational skills, attention to detail, and time management abilities. • Proficient with Microsoft Office Suite and Windows operating systems. • Familiarity with basic networking concepts and troubleshooting. • Ability to learn new technologies and adapt to changing environments. Requirements Education and Experience: • Prior experience in IT support or help desk role required. • Associate's degree in information technology, Computer Science, or related field preferred. • Experience with NinjaOne or other RMM and ticketing tools preferred. • Experience with Office 365, Cisco Meraki, SQL Database preferred • Basic knowledge of local and wide area networks (LANs and WANs) preferred. • Industry certifications (CompTIA A+, Network+, or similar) a plus. Travel and Schedule: • Must be willing and able to travel to various locations within the agency footprint to support onsite needs (~15% of schedule) • Must be able to work evenings and weekends to support updates and technical issues on occasion (~5% of schedule) The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Blue Ridge Risk Partners is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as individual with a disability, or other applicable legally protected characteristics. Salary Description $55,000 - $65,000
    $55k-65k yearly 60d+ ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support technician job in Mabscott, WV

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $26k-35k yearly est. 7d ago
  • IT Site Support Tech

    Ibex Holdings Limited

    Technical support technician job in Beckley, WV

    Utilize strong pc troubleshooting, break fix, and problem solving skills in maximizing the uptime of the pc's, phones, agent software on the desktop, and site infrastructure for the assigned call center. Interface with corporate network, PBX, windows administration, database, and application teams in addressing specific problems encountered at your assigned call center. Responsibilities * Support for the day-to-day IT operation at the call center. * Organizes and addresses assigned tasks and tickets in appropriate priority order. * Supports corporate I.T. as "the hands" at the site to address issues with voice and data infrastructure. * Supports site level implementations of new pc hardware, application rollouts, and client specific activities as it relates to the desktop. * Receives and responds to workflow requests in the form of trouble tickets through the TRAKIT ticketing system. Qualifications Education: A.A.S in computer science or other related degree or an equivalent combination of education and experience. Experience: One to three years' experience with installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications. Knowledge/Skills/Abilities: All employees are expected to meet/exceed standard core competencies for all jobs. Additional knowledge, skills, and abilities that are required to perform the job are as follows: * Must possess excellent English written and oral communication skills; ability to interface with clients at all levels. * Experience working in a large, fast paced, call center environment utilizing VOIP technology. * Working knowledge of Active Directory, GPO's, and software deployment. * Highly proactive; addresses site level issues with appropriate sense of urgency. * Above average knowledge of Windows 7 and the system registry * Must be a strong team player with a positive attitude and tenacity to complete the mission * Quickly learn and communicate new technologies * Proven ability to troubleshoot, install, and support the following: PC hardware, commercial and custom software suites, network connectivity for data, voice, Ethernet, and WIFI, image creation and deployment, IP phones, laptops, tablets, smartphones, and printers. Specialized Training and Certifications: • A+ certification required; MCP desired.
    $30k-51k yearly est. Auto-Apply 16d ago
  • Tech Support Specialist

    Mhnetwork

    Technical support technician job in Huntington, WV

    Marshall Health Network is seeking a highly motivated and detail-oriented Tech Support Specialist to provide technical support and assistance to end users. The ideal candidate will troubleshoot hardware and software issues, coordinate department moves, and ensure smooth technology operations. Key Responsibilities: Troubleshoot user logon issues, including password resets and account access problems Diagnose and resolve issues with scanners, printers, and related peripherals Assist with the coordination and execution of department moves, ensuring technology is properly set up and functional Set up new computers, including hardware installation, software configuration, and network connectivity Prepare and maintain training rooms, ensuring computers, projectors, and other tech equipment are operational Work tickets in the ticketing system, documenting issues, resolutions, and follow-up actions Provide excellent customer service and technical support to end users Collaborate with IT teams and other departments to ensure a seamless technical environment Maintain and update technical documentation related to IT support processes
    $33k-57k yearly est. 3h ago
  • SITE SERVICES TECHNICIAN

    Morgan Engineering Systems Inc. 3.4company rating

    Technical support technician job in Huntington, WV

    Job DescriptionCrane Technician For more than 150 years, Morgan has been committed to offering world class solutions for the metals industry. At Morgan, we position our customers for success by collaborating with them to enhance safety, improve efficiency, and deliver value through the world's most advanced material handling systems-while building a better future for our employees and community. Due to growth, we are looking for a full-time Crane Technician to join our team. You will assemble, install, and maintain Morgan's industrial overhead cranes at customer sites across the U.S while ensuring that innovation comes standard with every order. Join our team to help us fulfill our vision: To challenge the possibilities of today by thinking differently. Responsibilities: Assemble, install, wire, and commission Morgan industrial overhead cranes at customer sites across the U.S. Perform preventative maintenance on overhead cranes Inspect mechanical and electrical systems on overhead cranes Troubleshoot and repair mechanical and electrical systems, including AC and DC electrical systems Must be able to work safely and efficiently at heights of up to 100 feet Education/Experience: High school diploma or equivalent At least 1 year experience in a related industry Welding experience is a plus Ability to read blueprints and use metrological instruments such as micrometers Basic organization, communication, and problem-solving skills Must have own tools Skills in one or more of the following areas preferred: Millwright work Iron work Pipefitting Electrical meters Basic machining Basic welding Basic rigging Benefits: Competitive wages Comprehensive benefits package, including: Health insurance Dental insurance Vision insurance Life insurance 401(K) 401(K) matching Paid time off About Morgan: For more than 150 years, Morgan Engineering has created a legacy as a world leader in material handling systems. Through the design, production and service of large-scale industrial overhead and gantry-type cranes and mill equipment, we provide the innovative technology and engineering expertise to move our clients' businesses forward. To learn more about our company or apply for this position, visit ************************** Disclaimer: Morgan Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $33k-44k yearly est. 8d ago
  • Field Tech Support

    Echostar 3.9company rating

    Technical support technician job in Nitro, WV

    EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License: Clean record required Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability: Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus: Build trust and create a great experience Problem-Solving: Tackle a variety of challenges on the spot Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Ranges Compensation: $17.00/Hour
    $17 hourly 6d ago
  • Helpdesk Specialist

    Forhyre

    Technical support technician job in Ansted, WV

    Job Description We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. Responsibilities Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through the problem-solving process Follow up with customers, provide feedback and see problems through to resolution Utilise excellent customer service skills and exceed customers' expectations Ensure proper recording, documentation and closure Recommended procedure modifications or improvements Preserve and grow your knowledge of help desk procedures, products and services Requirements Proven working experience in providing help desk support Proficiency in English Working knowledge of help desk software, databases and remote control Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation BS degree in Information Technology, Computer Science or equivalent
    $29k-41k yearly est. 22d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Technical support technician job in Charleston, WV

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 3 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $26k-35k yearly est. 2d ago
  • Tier 2 Technical Support Operations Analyst

    ASM Research, An Accenture Federal Services Company

    Technical support technician job in Charleston, WV

    The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $33k-58k yearly est. 40d ago
  • Dynamic PC Support

    Worldwide Techservices 4.4company rating

    Technical support technician job in Charleston, WV

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.
    $36k-51k yearly est. 4d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support technician job in Huntington, WV

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $26k-35k yearly est. 7d ago
  • Technical Support Engineer

    Echostar 3.9company rating

    Technical support technician job in Nitro, WV

    EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License: Clean record required Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability: Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus: Build trust and create a great experience Problem-Solving: Tackle a variety of challenges on the spot Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Ranges Compensation: $17.00/Hour
    $17 hourly 6d ago

Learn more about technical support technician jobs

How much does a technical support technician earn in South Charleston, WV?

The average technical support technician in South Charleston, WV earns between $25,000 and $72,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.

Average technical support technician salary in South Charleston, WV

$42,000

What are the biggest employers of Technical Support Technicians in South Charleston, WV?

The biggest employers of Technical Support Technicians in South Charleston, WV are:
  1. Interactive Government Holdings
  2. CompuCom Systems Inc
  3. Govcio
  4. Niterra North America Inc.
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