Technical support technician jobs in Traverse City, MI

Saab, Inc. is seeking a seasoned IT professional to join our growing team. In this hands-on leadership role, you will be responsible for maintaining a robust knowledge base, optimizing support workflows, ensuring adherence to service level agreements (SLAs), and delivering exceptional customer satisfaction. The ideal candidate brings a strong technical foundation and a customer-centric mindset, with the ability to manage local IT support operations while contributing to enterprise-wide IT initiatives serving employees and contractors across Saab, Inc. Responsibilities include: Lead and mentor a growing team of IT Support professionals with varying skills and experience levels. Collaborate with business partners inside and outside of the IT organization to deliver impactful projects on time and within budget. Maintain a high level of customer satisfaction and ensure adherence to published SLAs. Stay current on hardware, software, and IT systems by studying relevant publications and participating in ongoing education. Provide support through phone calls, ticket submissions, and deskside assistance in order of priority. Serve as the highest technical escalation point for IT client infrastructure technologies and assist the IT Infrastructure team as needed. Independently troubleshoot complex issues and implement effective, lasting solutions. Manage service tickets to ensure timely resolution and consistent service delivery. Monitor and manage internal assets to maintain accurate inventory records. Ensure compliance with company and industry standards such as ISO 27001, CMMC, and NIST frameworks. Participate in an on-call rotation to provide after-hours support as required. Travel occasionally (approximately 10%) to support enterprise sites and initiatives. Compensation Range: $90,000 - $112,500 The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training. Skills and Experience: Required Qualifications: Bachelor's degree in a related field preferred, or equivalent 5+ years of related experience. 6+ years of experience providing technical support and troubleshooting. Proven ability to work autonomously, identify issues, and implement solutions independently. Extensive knowledge of Windows client operating systems. Ability to work effectively under pressure and within time constraints. Strong leadership, communication (oral and written), organizational, and delegation skills. Demonstrated expertise in troubleshooting and problem resolution. 4+ years of experience managing Office 365 environments. 4+ years of experience supporting VMware environments. Working knowledge of Linux and Windows Server operating systems. Desired Qualifications: Experience with patch management tools and methodologies. Knowledge of Teams VoIP systems. Experience with Azure and other cloud-based solutions. Familiarity with VDI (Virtual Desktop Infrastructure) solutions. Experience managing endpoints via Microsoft Intune and/or SCCM. Working knowledge of Cisco LAN and wireless configuration. Citizenship Requirements: Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. Drug-Free Workplaces: Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen. Benefits: Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, a business casual atmosphere and comprehensive benefits. Highlights include: Medical, vision, and dental insurance for employees and dependents Generous paid time off, including 8 designated holidays 401(k) with employer contributions Tuition assistance and student loan assistance Wellness and employee assistance resources Employee stock purchase opportunities Short-term and long-term disability coverage About Us: Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations. Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person's needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit

Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR yai1AKdXCR

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocation, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Qualifications Experience with Polycom and Tandberg video and audio conferencing equipment Any certification with Tech support. Security+ certification (preferred) Additional Information Thanks and Regards, Karan Sharma 510-254-3300 ext. 150

The Technical Support/Quotation Specialist is responsible for a variety of technical sales duties related to the internal sales function, including responding to inquiries received from both customers and potential customers of Oilgear components and order entry. Essential Responsibilities and Duties: Possesses strong knowledge of the product line/brand, including pricing, delivery times, and promotions. Responds to customer requests for quotes (RFQs). Works with purchasing, production, and sales teams to ensure material costs and availability are accurate, and develops strategic pricing when necessary to distribute quotations. Communicates with customers to provide information on using Oilgear products. Handles customer requests for replacing defective parts. Provides backup in field service quoting and scheduling. Receives and responds to all customer inquiries, analyzes requests, and resolves concerns while delivering excellent service and solutions. Answers incoming customer calls regarding order status, inventory availability, pricing, quotes, shipping, etc. Updates orders and posts changes in partial shipments, price differences, and other adjustments. Authorizes merchandise returns, issues credits, and prepares related paperwork. Supports Production and Sales Managers in meeting operational goals. Effectively communicates with internal staff to ensure customer satisfaction. Receives and processes phone and email requests for purchase orders, order changes, and adjustments. Partners with the credit department to resolve disputed credit items. Provides timely feedback to the company regarding service failures or customer concerns. Works with the sales team to exceed customer service expectations. Resolves client complaints and solves problems in a timely manner. Coordinates with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. Uses the company database to retrieve and provide relevant customer information. Notes all telephone/email correspondence in the company database. Performs other related duties as assigned by management. Working Environment and Physical Demands: Primarily office-based with occasional visits to manufacturing and test areas. Regular use of computers, phones, printers, and related office equipment. Occasional exposure to shop environments with potential noise, dust, odors, and fumes. Physical activity includes typing, walking, sitting, bending, and stooping. Must be able to lift and carry up to 25 pounds occasionally. Occasional travel to customer sites or vendor facilities (up to 10%). Minimum Qualifications: High school diploma or GED. At least 2 years of customer service experience, preferably in a technical or sales support environment. Proficiency in Microsoft Office (Word, Excel, Outlook, etc.) and related office software. Ability to multitask, prioritize, and handle multiple customer needs in a high-stress environment. Strong telephone, email etiquette, and written communication skills. Strong organizational skills and the ability to manage multiple tasks simultaneously. Ability to communicate effectively and professionally with customers, coworkers, and management. Ability to meet physical demands of the job with or without accommodation. Preferred Qualifications: Previous experience with Epicor ERP. Experience working in the fluid power or hydraulic industry. Advanced knowledge of product pricing and strategic quoting. Previous experience handling RFQs, managing quotes, and communicating directly with customers. Fluid Power Certification Certification in project management or similar field. Additional sales or technical certifications. Competencies: Attention to Detail: Ability to spot errors and inconsistencies, ensuring all quotations, orders, and communications are accurate and up to standards. Customer Focus: A strong commitment to providing exceptional customer service and maintaining long-term customer relationships. Problem Solving: Strong critical thinking skills to address and resolve customer concerns and internal issues promptly and effectively. Adaptability: Ability to adjust quickly to changing priorities, business conditions, and customer needs. Teamwork: Collaborative and works well with others to achieve common goals while maintaining an open and positive attitude. Technical Proficiency: Demonstrates an understanding of the technical aspects of Oilgear's product lines and can communicate this knowledge effectively to customers. Time Management: Efficient in managing workloads and meeting deadlines, ensuring a high level of productivity. Behaviors Required: Proactive: Takes initiative to anticipate customer needs and company requirements. Customer-Centric: Always prioritizes the customer's needs and strives to enhance their experience. Accountable: Takes ownership of tasks and projects and follows through to completion. Collaborative: Willing to assist others and work as part of a team to meet overall objectives. Resilient: Able to handle challenges or setbacks calmly, maintaining focus on achieving customer satisfaction. Results-Oriented: Strives to meet or exceed company goals and customer expectations consistently. Training Requirements: ISO 9001 and QMS process training. Completion of Oilgear safety and compliance programs. ERP and project-management system training. Customer communication and negotiation workshops as required. Personal Protective Equipment (PPE): Safety glasses, steel-toe shoes, and ear protection when in production or test areas. Additional PPE as required by specific customer or shop environments. Why Join Oilgear: As a leader in high-performance hydraulic solutions, The Oilgear Company offers a collaborative environment where innovation, efficiency, and reliability drive every decision. We empower employees with ownership of their work and support ongoing growth through professional development and continuous improvement. The Oilgear Company is an at-will employer.

Saab, Inc. is seeking a seasoned IT professional to join our growing team. In this hands-on leadership role, you will be responsible for maintaining a robust knowledge base, optimizing support workflows, ensuring adherence to service level agreements (SLAs), and delivering exceptional customer satisfaction. The ideal candidate brings a strong technical foundation and a customer-centric mindset, with the ability to manage local IT support operations while contributing to enterprise-wide IT initiatives serving employees and contractors across Saab, Inc. Responsibilities include: Lead and mentor a growing team of IT Support professionals with varying skills and experience levels. Collaborate with business partners inside and outside of the IT organization to deliver impactful projects on time and within budget. Maintain a high level of customer satisfaction and ensure adherence to published SLAs. Stay current on hardware, software, and IT systems by studying relevant publications and participating in ongoing education. Provide support through phone calls, ticket submissions, and deskside assistance in order of priority. Serve as the highest technical escalation point for IT client infrastructure technologies and assist the IT Infrastructure team as needed. Independently troubleshoot complex issues and implement effective, lasting solutions. Manage service tickets to ensure timely resolution and consistent service delivery. Monitor and manage internal assets to maintain accurate inventory records. Ensure compliance with company and industry standards such as ISO 27001, CMMC, and NIST frameworks. Participate in an on-call rotation to provide after-hours support as required. Travel occasionally (approximately 10%) to support enterprise sites and initiatives. Compensation Range: $90,000 - $112,500 The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training. Skills and Experience: Required Qualifications: Bachelor's degree in a related field preferred, or equivalent 5+ years of related experience. 6+ years of experience providing technical support and troubleshooting. Proven ability to work autonomously, identify issues, and implement solutions independently. Extensive knowledge of Windows client operating systems. Ability to work effectively under pressure and within time constraints. Strong leadership, communication (oral and written), organizational, and delegation skills. Demonstrated expertise in troubleshooting and problem resolution. 4+ years of experience managing Office 365 environments. 4+ years of experience supporting VMware environments. Working knowledge of Linux and Windows Server operating systems. Desired Qualifications: Experience with patch management tools and methodologies. Knowledge of Teams VoIP systems. Experience with Azure and other cloud-based solutions. Familiarity with VDI (Virtual Desktop Infrastructure) solutions. Experience managing endpoints via Microsoft Intune and/or SCCM. Working knowledge of Cisco LAN and wireless configuration. Citizenship Requirements: Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. Drug-Free Workplaces: Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen. Benefits: Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, a business casual atmosphere and comprehensive benefits. Highlights include: Medical, vision, and dental insurance for employees and dependents Generous paid time off, including 8 designated holidays 401(k) with employer contributions Tuition assistance and student loan assistance Wellness and employee assistance resources Employee stock purchase opportunities Short-term and long-term disability coverage About Us: Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations. Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person's needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

As a Service Desk Technician II, you'll act as the primary on-site technical resource for needs surfaced around our Traverse City campus. Working closely alongside the global Service Desk teams, you'll provide intermediate-level support to internal users, handling IT inquiries and resolving issues that require administrative access. As a Level II Technician, you will work closely with the Level I offshore team, mentoring and supporting them in resolving common user issues, while also taking on more complex tasks that require advanced troubleshooting, system access, or a hands-on, physical presence. Ready to get in the driver's seat? Join us! What You'll Do: Provide Level II support for technical issues and service requests, with a focus on timely and effective resolution via ServiceNow. Respond to, and act as the primary owner for, on-site technical support needs assigned via the dedicated on-site support queue. Act as an escalation point for the Level I support team, offering mentorship and guidance to resolve recurring or advanced issues. Perform administrative and system-level tasks that require access unavailable to the Level I team, including troubleshooting and resolving more complex problems. Assist with ensuring internal Knowledge Base dependability, providing feedback or suggestions for new documentation to the Knowledge Management team as needs are identified. Maintain ownership and follow-up of assigned incidents and request backlog, ensuring SLAs are met alongside scheduled team meetings, trainings, and troubleshooting appointments. Collaborate with internal support teams to review, escalate, and resolve issues requiring multiple team dependencies. Assist with hardware and software deployment, setup, and configuration as needed for on-site users. This Might Describe You: 2-4 years of experience in IT support or Service Desk environments. Strong troubleshooting and self-starting abilities, demonstrating comfortability researching new problems for potential fixes. Ability to mentor and collaborate with junior team members, providing guidance and support to the Level I team. Familiarity with ServiceNow or similar IT service management platforms. Strong written and verbal communication skills, with the ability to work effectively in a fast-paced environment. Familiarity with Active Directory, Microsoft Azure, remote desktop support tools, and common network troubleshooting concepts. Experience with IT systems that require administrative access. Ability to work onsite M-F and provide in-person support as needed. Ability to participate in on-call rotation for off hour urgent technical needs. Other Things to Note This role must be worked from onsite in our corporate offices located in Traverse City, Michigan. Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable. Say hello to Hagerty Hagerty is an automotive enthusiast brand and the world's largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. If you reside in the following jurisdictions: California, Colorado, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, New Jersey, Ohio, Rhode Island, Vermont, Washington, or Canada please email ********************** for compensation, comprehensive benefits and the perks that set us apart. #LI-Remote US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Join Our Team as a Senior Member Specialist & Lending support (MSR3) Where exceptional service, financial guidance, and meaningful member relationships come together. Are you passionate about helping people reach their financial goals? Do you enjoy a fast-paced environment where every day brings something new? Forest Area Federal Credit Union is looking for a skilled Senior Member Specialist & Lending support (MSR3) to provide top-tier service, support our members through their financial journeys, and play a key role in growing our lending and member service operations. ✨ What You'll Do As a Member Service Representative III, you will be the go-to expert for our members. In this role, you will: Communicate daily with members and deliver an outstanding service experience. Process debit disputes, wires, stop payments, and a variety of member transactions. Open all account types including personal, business, HSA, and IRA accounts. Receive, prepare, and organize member loan applications for underwriting. Guide members through the loan process-providing education, options, and solutions. Complete required Financial Counseling certification to better support members' needs. Cross-sell credit union products such as checking, savings, loans, and loan protection. Ensure all documentation is complete, accurate, and compliant with CU policies and regulations. Support teller operations as needed-processing deposits, withdrawals, payments, and balancing your cash drawer. Assist with member follow-ups, correspondence, record updates, and general administrative tasks. Act as a liaison between members and internal departments to ensure seamless service. Perform additional duties to support branch operations and team success. 💡 Your Impact You will play a pivotal role in: Delivering prompt, accurate, and friendly service to every member. Meeting or exceeding monthly goals in loans, cross-sales, and service quality. Ensuring error-free processing of all accounts, loans, and documentation. Troubleshooting member issues with clarity, patience, and professionalism. Upholding all compliance, regulatory, and credit union standards. 📚 What You Bring 1-3 years of related financial, banking, or member service experience. Education: Associate degree or Completion of relevant certification, licensing, or specialized training. Certified Financial Counselor Strong communication and problem-solving skills. Ability to multitask in a dynamic, member-focused environment. A passion for helping members succeed financially. 🌱 Why You'll Love Working Here At Forest Area FCU, you're not just filling a position-you're joining a community-focused team dedicated to making a difference in the lives of our members. You'll have opportunities to grow, learn, and advance while contributing to a supportive and collaborative environment. If you're ready to take the next step in your financial services career, we'd love to hear from you! Apply today and help us continue delivering exceptional service to our members. View all jobs at this company

Summary & Qualifications: Key abilities to work at the Help Desk include dependability, excellent customer service, confidentiality, and technical acumen. This position provides first-level customer service support to all NMC computer account holders and assists the Technology Support Services Coordinator as directed. All Tech Support Assistants provide basic troubleshooting support for PC and Macintosh software through on-site, phone, chat, and online correspondence (via tickets and email). The primary responsibility of this position is as an authentication specialist responsible for passwords, password security, and multi-factor authentication through account verification, account resets, account unlocks, and account troubleshooting. In addition, Tier 1 Technology Support Assistants troubleshoot, enter tickets, and escalate tickets to appropriate departments as necessary for computer hardware/software, wireless, internet/network, office productivity, the Learning Management System, and more. Qualifications Required: * High School or GED * One to three months of related experience or one year of technology education * Strong customer service and communication experience * Familiarity with PC computers * Experience with multiple browsers and browser-based applications * Software skills in MS Word, MS Excel, and G Suite Applications * Learning Management System skills (Moodle or Canva preferred - student use acceptable) * Computer skills in printing, client applications, and networking * Technical computer troubleshooting ability * Ability to follow technical procedures * Strong documentation writing skills * Ability to learn new technologies and strong technical acumen Preferred: * Familiarity with Macintosh computers * Ability to write technical documentation Essential Responsibilities General Responsibilities: * Customer service, confidentiality, teamwork, and communication. * Flexible schedule, including nights and weekends. * Paid training throughout the year (training may be outside of regularly scheduled hours). * Willing to learn new skills in technology, cybersecurity, customer service, documentation, communication, and more. Help Desk Responsibilities: * Answers Help Desk walk-ups, phone lines, chats, and tickets using good customer service. Must learn and use the online ticketing system quickly and proficiently and enter tickets with detailed technical information. * Assist, diagnose, and resolve issues with Password Resets, Multi-factor Authentication, Google for Employees and Students (Gmail, Calendar, and Apps), Microsoft Products, Chrome and other browsers, network connectivity, network drives, and other issues, and escalate these issues using the Ticketing System. * Assist, diagnose, resolve issues, and enter tickets with detailed technical information for our Learning Management System. * Assist during assigned Orientations and Onboarding with Password Reset, Multi-factor Authentication, and general troubleshooting questions. * In the Timothy J. Nelson Innovation Center, assist students, staff, faculty, and community members with PC and Mac hardware and software, including computers, printers, scanners, video monitors, storage devices, and applications, and enter tickets as necessary. * Maintain Timothy J. Nelson Innovation Center and Tanis Atrium computers, printers, and copiers with paper, toner, and cleaning during each Help Desk shift. * Creates and assists with support documentation and videos for end users and Help Desk staff maintenance of Help Desk tools and resources, and maintains the Help Desk websites * Responsible for ensuring good cybersecurity practices and awareness at the Help Desk and among our clients, and reporting any cybersecurity issues to the Technology Support Services Coordinator and the InfoSec Team. * Be willing to learn new technology, cybersecurity, AI, or other tools as required. * Report any misuse of equipment or unethical use of computers to the Coordinator of Technology Support Services. Work Environment Supervisory Responsibilities: This job has no supervisory responsibilities. Competencies No competency or factor selected. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have knowledge of Chrome and other browsers, and browser-based applications; MS Excel and G Suite Applications spreadsheet software and MS Word processing software, have computer skills in printing, client applications, and networking, have technical troubleshooting ability, have strong technical acumen, and familiarity with Macintosh computers (preferred). Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock and vibration. The noise level in the work environment is usually quiet. Additional Information This position is hired through a third party staffing agency Edustaff. If hired you'll be required to complete the onboarding requirements of both NMC and Edustaff.

Job Description JOIN A WINNING TEAM! Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork. As part of our team, full and part time employees will enjoy the following benefits and perks: One FREE meal per shift 401K with match (after 1 year) plus weekly contributions Weekly Pay Days and Daily Pay Available Paid Time Off (PTO), Paid Holidays & Jury Pay Voluntary Vision Voluntary AFLAC Plans Available Employee Referral Program Gas Discounts at our Markets Cannabis Store Discounts Giftshop and Food Discounts Employee appreciation events and prizes In addition, full time employees are eligible for the following: Competitive Medical, Dental, Prescription Plans Paid Bereavement Life Insurance Coverage Voluntary Short and Long Term Disability Coverage Voluntary AFLAC Plans Available Seasonal employees contact the Benefits Department for eligible benefits and perks!! We look forward to having you join our team and being a part of our mission. JOB SUMMARY The IT Intern position will work under direct supervision and be introduced to all areas of Information Technology across all properties. This position does not guarantee continued employment with the EDC IT Department and the Intern is welcome to apply to openings within the department, at which time the Intern's experience will be given strong consideration. Upon request, a letter of recommendation can be provided to the Intern. ESSENTIAL JOB FUNCTIONS Ensure interactions with internal and external guests follow the guidelines of the ACT Customer Service Program. Study, observe, assist and learn a variety of tasks in all areas of IT. Work productively and professionally with various employees in IT department and company. Maintain confidentiality at all times. Document accomplishments and learned procedures/processes for purpose of self-progress reports. Ability to work a flexible schedule to include weekends when required. Attend additional educational courses in Information Technology throughout internship period (courses/training to be approved by Help Desk Supervisor). Special projects as assigned by Management. Rotate between IT office locations for cross training. Any other duties as assigned by IT Management. MINIMUM JOB QUALIFICATIONS Education & Experience Required High School Diploma, GED or equivalent experience. Be currently enrolled in an IT related field/study at a University, College, or Community College and have the option to receive college credit for the internship (proof of enrollment required). Certification/Licenses Required Obtain Gaming License upon hire Valid state issued Driver's License and be insurable by the company's insurance carrier. Skills Required Relevant experience and customer service skills. Communicate verbally and in written form and possess active listening skills. Abilities Required Work productively under strict time restraints with variable deadlines. Must be physically able to operate a variety of job-related machines and/or office equipment. Physical demand requirements are at levels of those for sedentary or office environment work. Must be able to work flexible hours including nights, weekends, holidays and/or days off and variable shifts. Additional Job Requirements Must be 18 years old. Must be able to pass a background investigation and a drug and alcohol screen as a condition of employment. Must successfully pass a job interview. SUPERVISORY RESPONSIBILITIES None EQUIPMENT TO BE USED Multi-line phone, computer, printer, copier and fax WORKING CONDITIONS Must be able to work in a fast paced, stressful atmosphere, having the ability to deal with difficult situations and people without losing perspective while remaining focused positive and professional. Must be able and willing to work in a crowded, loud, smoking environment. Must be able to handle being under constant surveillance. Travel may be required for the needs of the business or for further training regarding the department or the business. The need for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position. Must practice all safety policies, procedures and standards as set by OSHA. PREFERENCE STATEMENT Grand Traverse Resort and Casino's preference policy will apply. Grand Traverse Band of Ottawa and Chippewa Indians Other Federally Recognized Native Americans In-House Veteran Applicants External Applicants Please provide documentation and/or ID in accordance with the preference policy. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.

JOIN A WINNING TEAM! Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork. As part of our team, full and part time employees will enjoy the following benefits and perks: One FREE meal per shift 401K with match (after 1 year) plus weekly contributions Weekly Pay Days and Daily Pay Available Paid Time Off (PTO), Paid Holidays & Jury Pay Voluntary Vision Voluntary AFLAC Plans Available Employee Referral Program Gas Discounts at our Markets Cannabis Store Discounts Giftshop and Food Discounts Employee appreciation events and prizes In addition, full time employees are eligible for the following: Competitive Medical, Dental, Prescription Plans Paid Bereavement Life Insurance Coverage Voluntary Short and Long Term Disability Coverage Voluntary AFLAC Plans Available Seasonal employees contact the Benefits Department for eligible benefits and perks!! We look forward to having you join our team and being a part of our mission. JOB SUMMARY The IT Intern position will work under direct supervision and be introduced to all areas of Information Technology across all properties. This position does not guarantee continued employment with the EDC IT Department and the Intern is welcome to apply to openings within the department, at which time the Intern's experience will be given strong consideration. Upon request, a letter of recommendation can be provided to the Intern. ESSENTIAL JOB FUNCTIONS Ensure interactions with internal and external guests follow the guidelines of the ACT Customer Service Program. Study, observe, assist and learn a variety of tasks in all areas of IT. Work productively and professionally with various employees in IT department and company. Maintain confidentiality at all times. Document accomplishments and learned procedures/processes for purpose of self-progress reports. Ability to work a flexible schedule to include weekends when required. Attend additional educational courses in Information Technology throughout internship period (courses/training to be approved by Help Desk Supervisor). Special projects as assigned by Management. Rotate between IT office locations for cross training. Any other duties as assigned by IT Management. MINIMUM JOB QUALIFICATIONS Education & Experience Required High School Diploma, GED or equivalent experience. Be currently enrolled in an IT related field/study at a University, College, or Community College and have the option to receive college credit for the internship (proof of enrollment required). Certification/Licenses Required Obtain Gaming License upon hire Valid state issued Driver's License and be insurable by the company's insurance carrier. Skills Required Relevant experience and customer service skills. Communicate verbally and in written form and possess active listening skills. Abilities Required Work productively under strict time restraints with variable deadlines. Must be physically able to operate a variety of job-related machines and/or office equipment. Physical demand requirements are at levels of those for sedentary or office environment work. Must be able to work flexible hours including nights, weekends, holidays and/or days off and variable shifts. Additional Job Requirements Must be 18 years old. Must be able to pass a background investigation and a drug and alcohol screen as a condition of employment. Must successfully pass a job interview. SUPERVISORY RESPONSIBILITIES None EQUIPMENT TO BE USED Multi-line phone, computer, printer, copier and fax WORKING CONDITIONS Must be able to work in a fast paced, stressful atmosphere, having the ability to deal with difficult situations and people without losing perspective while remaining focused positive and professional. Must be able and willing to work in a crowded, loud, smoking environment. Must be able to handle being under constant surveillance. Travel may be required for the needs of the business or for further training regarding the department or the business. The need for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position. Must practice all safety policies, procedures and standards as set by OSHA. PREFERENCE STATEMENT Grand Traverse Resort and Casino's preference policy will apply. Grand Traverse Band of Ottawa and Chippewa Indians Other Federally Recognized Native Americans In-House Veteran Applicants External Applicants Please provide documentation and/or ID in accordance with the preference policy. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.

The IT Support Technician is a vital part of Interlochen, ensuring the seamless operation of technology in a dynamic and creative environment. This role provides technical support, troubleshooting, and maintenance across campus, ensuring that hardware, software, and network systems run efficiently. By resolving technical issues, assisting with system upgrades, and offering user training, the IT Support Technician empowers students, faculty, and staff to focus on their artistic and academic pursuits. This position is instrumental in maintaining a reliable, secure, and innovative technology infrastructure that supports Interlochen's mission of fostering artistic excellence. The typical schedule for this position is Monday through Friday from 8:00 AM to 4:30 PM with occasional Saturday and off-hour shift support as needed. Essential Duties & Responsibilities: Technology Support: Provide technical assistance across various support channels, troubleshooting and resolving IT-related issues efficiently. Technology Deployment: Set up and configure laptops, desktops, classroom equipment, printers, and audiovisual equipment for campus use. Collaboration & Communication: Work closely with faculty, staff, and administrators to understand and address technology needs; contribute to team projects such as operating system upgrades. Customer Service: Deliver responsive, user-friendly support to faculty, staff, students, and guests; educate users on best practices and troubleshoot common technical problems. Technology Systems & Training: Learn and support Interlochen's technology systems, learning management system, classroom technology, and meeting space technology. Support Channels: Assist users in person, over the phone, and through the IT support ticketing system. Fast-Paced Team Environment: Work effectively in a dynamic setting to ensure smooth technology operations. Vendor & Contractor Coordination: Occasionally interact with external vendors and contractors to support major IT functions. Project Management: Balance project work with daily technical support duties while maintaining strong attention to detail. System Maintenance & Upgrades: Assist in maintaining and updating systems, including mac OS, Google Workspace, and educational technology platforms like Canvas.

**Employment in this role is conditional upon the successful execution of the contract by the client.** The Work Training Support Center (TSC) Leads to manage operations at multiple client training installations. The TSC Lead will supervise personnel, manage TADSS (Training Aids, Devices, Simulators, and Simulations), and ensure training support operations are executed efficiently and in accordance with client standards. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. Responsibilities Key Responsibilities Lead TSC personnel to ensure proper operation, maintenance, and accountability of TADSS. Oversee daily TSC operations including issuing, returning, and tracking equipment. Coordinate with unit stakeholders to provide training support for Active, Reserve, and National Guard elements. Maintain documentation, records, and reporting to support operational readiness. Ensure compliance with Army policies, procedures, and safety standards. Mentor and train TSC staff, promoting operational excellence. Other duties as assigned. Qualifications Qualifications - Here's What You Need 10 years of experience in Training Support Center operations or equivalent. Knowledge of Army TADSS and Army training management systems. Proven leadership skills in managing small teams. Strong organizational, problem-solving, and communication skills. Logistic experience. Training Aid, Device, Simulator experience. Current or former membership in US Army or Army National Guard. Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Minimum Skills: Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. Exceptional verbal and written communication skills. Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. Must be self-motivated and able to work well independently as well as on a multi-functional team. Ability to handle sensitive and confidential information appropriately. Proficient in MS Office, Word, Outlook, PowerPoint, and Excel. Desired Qualifications: Prior military experience preferred. Master Gunner (preferred). Our Commitment to you / overview of benefits SCA Health & Welfare fringe benefits Telemedicine Dental & Vision EAP Basic Life and AD&D Insurance (Company Provided) Voluntary Life and AD&D options Reports to: Program Manager Working Conditions The TSC Lead will primarily operate in a combination of administrative office spaces and training environments located at multiple client installations. The role requires regular interaction with military personnel, contractors, and other stakeholders in an organized, disciplined, and professional setting. TSC facilities may combine controlled indoor environments for administrative tasks with outdoor field conditions for large-scale training equipment and supplies storage, requiring adaptability to varying weather and environmental factors. Periods of standing, walking, or moving through a TSC site to oversee operations, inspect equipment, or collaborate with staff and stakeholders. Use of standard office equipment such as computers, telephones, and printers in a professional office environment. Frequent climbing, bending, or working in confined or elevated spaces may occasionally be required when inspecting or maintaining TADSS equipment. Visual acuity and manual dexterity to operate, maintain, and document the condition of TADSS and related devices. Must be physically and mentally able to perform duties extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. Must be able to establish a productive and professional workspace. Must be able to sit for long periods of time looking at computer screen. May be asked to work a flexible schedule which may include holidays. May be asked to travel for business or professional development purposes. May be asked to work hours outside of normal business hours. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $22.17 - USD $27.69 /Hr.

**_**Employment in this role is conditional upon the successful execution of the contract by the client.**_** **The Work** Training Support Center (TSC) Leads to manage operations at multiple client training installations. The TSC Lead will supervise personnel, manage TADSS (Training Aids, Devices, Simulators, and Simulations), and ensure training support operations are executed efficiently and in accordance with client standards. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** **Key Responsibilities** + Lead TSC personnel to ensure proper operation, maintenance, and accountability of TADSS. + Oversee daily TSC operations including issuing, returning, and tracking equipment. + Coordinate with unit stakeholders to provide training support for Active, Reserve, and National Guard elements. + Maintain documentation, records, and reporting to support operational readiness. + Ensure compliance with Army policies, procedures, and safety standards. + Mentor and train TSC staff, promoting operational excellence. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + 10 years of experience in Training Support Center operations or equivalent. + Knowledge of Army TADSS and Army training management systems. + Proven leadership skills in managing small teams. + Strong organizational, problem-solving, and communication skills. + Logistic experience. + Training Aid, Device, Simulator experience. + Current or former membership in US Army or Army National Guard. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. + Exceptional verbal and written communication skills. + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. + Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. + Must be self-motivated and able to work well independently as well as on a multi-functional team. + Ability to handle sensitive and confidential information appropriately. + Proficient in MS Office, Word, Outlook, PowerPoint, and Excel. **Desired Qualifications:** + Prior military experience preferred. + Master Gunner (preferred). **Our Commitment to you / overview of benefits** + SCA Health & Welfare fringe benefits + Telemedicine + Dental & Vision + EAP + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options **Reports to: Program Manager** **Working Conditions** + The TSC Lead will primarily operate in a combination of administrative office spaces and training environments located at multiple client installations. + The role requires regular interaction with military personnel, contractors, and other stakeholders in an organized, disciplined, and professional setting. + TSC facilities may combine controlled indoor environments for administrative tasks with outdoor field conditions for large-scale training equipment and supplies storage, requiring adaptability to varying weather and environmental factors. + Periods of standing, walking, or moving through a TSC site to oversee operations, inspect equipment, or collaborate with staff and stakeholders. + Use of standard office equipment such as computers, telephones, and printers in a professional office environment. + Frequent climbing, bending, or working in confined or elevated spaces may occasionally be required when inspecting or maintaining TADSS equipment. + Visual acuity and manual dexterity to operate, maintain, and document the condition of TADSS and related devices. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $22.17 - USD $27.69 /Hr. Submit a Referral (*************************************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-MI-Grayling_ **ID** _103833_ **Category** _Administration_ **Position Type** _SCA Hourly Employees Full-Time_ **Remote** _No_ **Clearance Required** _None_

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Years of Experience: Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. •Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. •Provides assistance in the design, development, and maintenance of various system applications. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on system efficiency and utilization. May be responsible for accessing data from and transferring data to various local, state, or federal databases. •Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Develops procedure manuals. Develops and makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on systems efficiency and utilization. Experience in Video and audio conferencing systems, maintenance, repair and operation is required. Security+ certification is required with background that will permit security clearance acceptance. Network+, A+, CCNA a plus. Qualifications Experience with Polycom and Tandberg video and audio conferencing equipment Candidates must have active Security+ certification Candidates must have ability to work autonomously - independent of direct supervision Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers. Additional Information Thanks and Regards, Vikas Kumar Vikas.kumar(@)360itpro(dot)com

Job Description The IT Support Technician is a vital part of Interlochen, ensuring the seamless operation of technology in a dynamic and creative environment. This role provides technical support, troubleshooting, and maintenance across campus, ensuring that hardware, software, and network systems run efficiently. By resolving technical issues, assisting with system upgrades, and offering user training, the IT Support Technician empowers students, faculty, and staff to focus on their artistic and academic pursuits. This position is instrumental in maintaining a reliable, secure, and innovative technology infrastructure that supports Interlochen's mission of fostering artistic excellence. The typical schedule for this position is Monday through Friday from 8:00 AM to 4:30 PM with occasional Saturday and off-hour shift support as needed. Essential Duties & Responsibilities: Technology Support: Provide technical assistance across various support channels, troubleshooting and resolving IT-related issues efficiently. Technology Deployment: Set up and configure laptops, desktops, classroom equipment, printers, and audiovisual equipment for campus use. Collaboration & Communication: Work closely with faculty, staff, and administrators to understand and address technology needs; contribute to team projects such as operating system upgrades. Customer Service: Deliver responsive, user-friendly support to faculty, staff, students, and guests; educate users on best practices and troubleshoot common technical problems. Technology Systems & Training: Learn and support Interlochen's technology systems, learning management system, classroom technology, and meeting space technology. Support Channels: Assist users in person, over the phone, and through the IT support ticketing system. Fast-Paced Team Environment: Work effectively in a dynamic setting to ensure smooth technology operations. Vendor & Contractor Coordination: Occasionally interact with external vendors and contractors to support major IT functions. Project Management: Balance project work with daily technical support duties while maintaining strong attention to detail. System Maintenance & Upgrades: Assist in maintaining and updating systems, including mac OS, Google Workspace, and educational technology platforms like Canvas. 1+ year of IT help desk support or an equivalent 2+ year degree or related certifications (required). Experience in a school or educational setting (preferred). Familiarity with mac OS, Google Workspace, and educational technology such as Canvas (preferred). Ability to manage and balance project work with daily support duties. Highly motivated with strong organizational skills. Strong critical thinking and analytical skills.

**Employment in this role is conditional upon the successful execution of the contract by the client.** The Work Training Support Center (TSC) Leads to manage operations at multiple client training installations. The TSC Lead will supervise personnel, manage TADSS (Training Aids, Devices, Simulators, and Simulations), and ensure training support operations are executed efficiently and in accordance with client standards. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. Responsibilities Key Responsibilities Lead TSC personnel to ensure proper operation, maintenance, and accountability of TADSS. Oversee daily TSC operations including issuing, returning, and tracking equipment. Coordinate with unit stakeholders to provide training support for Active, Reserve, and National Guard elements. Maintain documentation, records, and reporting to support operational readiness. Ensure compliance with Army policies, procedures, and safety standards. Mentor and train TSC staff, promoting operational excellence. Other duties as assigned. Qualifications Qualifications - Here's What You Need 10 years of experience in Training Support Center operations or equivalent. Knowledge of Army TADSS and Army training management systems. Proven leadership skills in managing small teams. Strong organizational, problem-solving, and communication skills. Logistic experience. Training Aid, Device, Simulator experience. Current or former membership in US Army or Army National Guard. Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Minimum Skills: Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. Exceptional verbal and written communication skills. Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. Must be self-motivated and able to work well independently as well as on a multi-functional team. Ability to handle sensitive and confidential information appropriately. Proficient in MS Office, Word, Outlook, PowerPoint, and Excel. Desired Qualifications: Prior military experience preferred. Master Gunner (preferred). Our Commitment to you / overview of benefits SCA Health & Welfare fringe benefits Telemedicine Dental & Vision EAP Basic Life and AD&D Insurance (Company Provided) Voluntary Life and AD&D options Reports to: Program Manager Working Conditions The TSC Lead will primarily operate in a combination of administrative office spaces and training environments located at multiple client installations. The role requires regular interaction with military personnel, contractors, and other stakeholders in an organized, disciplined, and professional setting. TSC facilities may combine controlled indoor environments for administrative tasks with outdoor field conditions for large-scale training equipment and supplies storage, requiring adaptability to varying weather and environmental factors. Periods of standing, walking, or moving through a TSC site to oversee operations, inspect equipment, or collaborate with staff and stakeholders. Use of standard office equipment such as computers, telephones, and printers in a professional office environment. Frequent climbing, bending, or working in confined or elevated spaces may occasionally be required when inspecting or maintaining TADSS equipment. Visual acuity and manual dexterity to operate, maintain, and document the condition of TADSS and related devices. Must be physically and mentally able to perform duties extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. Must be able to establish a productive and professional workspace. Must be able to sit for long periods of time looking at computer screen. May be asked to work a flexible schedule which may include holidays. May be asked to travel for business or professional development purposes. May be asked to work hours outside of normal business hours. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $22.17 - USD $27.69 /Hr.