Sr. Helpdesk Technician
Technical support technician job in Sparks, NV
Senior Service Desk Technician
Employment Type: Full-Time
We are seeking an experienced Senior Service Desk Technician to provide advanced technical support across a Windows-based environment. This role will serve as an escalation point for Tier 1-2 issues, manage endpoint configurations, and support device lifecycle management using Microsoft Intune. The ideal candidate is highly skilled in troubleshooting, customer service, and modern endpoint management, with the ability to mentor junior technicians and improve support processes.
Key Responsibilities
Technical Support & Troubleshooting
Serve as the primary escalation point for complex hardware, software, and network issues within a Windows environment.
Troubleshoot and resolve issues related to Windows OS, user profiles, authentication, VPN, network connectivity, and standard business applications.
Manage and support Microsoft 365 applications, account administration, and security controls.
Provide remote and deskside support for end-users, including VIP and executive-level staff.
Microsoft Intune & Endpoint Management
Configure, deploy, and manage Windows devices through Microsoft Intune (Endpoint Manager).
Create and maintain Intune policies, compliance configurations, device enrollment profiles, and application deployment packages.
Perform patching, updates, and security policy enforcement across all managed devices.
Troubleshoot device compliance, enrollment, and application deployment issues.
Service Desk Operations
Monitor, triage, and resolve tickets within agreed SLAs while maintaining detailed documentation.
Identify recurring issues and implement solutions or knowledgebase articles to reduce volume.
Support onboarding/offboarding workflows including account creation, device provisioning, and permissions management.
Maintain asset inventory, device lifecycle tracking, and hardware refresh activities.
Process Improvement & Leadership
Mentor junior Service Desk staff and assist with technical training.
Recommend improvements for system performance, endpoint security, and service desk workflows.
Collaborate with IT leadership on small-to-medium infrastructure and application projects.
Ensure compliance with security and organizational IT policies.
Required Qualifications
3-5+ years of IT support experience in a Windows enterprise environment.
Hands-on experience with Microsoft Intune/Endpoint Manager, including device provisioning and policy management.
Strong knowledge of Windows 10/11, Active Directory, Azure AD, Group Policy, and basic networking fundamentals.
Experience supporting Microsoft 365 applications and administration.
Ability to troubleshoot complex issues independently and provide clear resolutions.
Strong customer service, communication, and documentation skills.
Preferred Qualifications
CompTIA A+, Network+, or Microsoft certifications (MD-100/MD-101, MS-900, etc.).
Experience with PowerShell scripting for automation and administrative tasks.
Familiarity with ITIL practices and service management tools (Jira, ServiceNow, Zendesk, etc.).
Information Technology Operations Specialist
Technical support technician job in Las Vegas, NV
IT Operations Specialist (Onsite - Las Vegas, NV)
Contract | 6-12 months | $49-54/hr
A leading innovator in autonomous mobility is seeking a highly driven IT Operations Specialist to support and enhance the technical workflows behind live operational environments.
In this role, you will document, analyze, and improve complex technical processes across systems, networking, and operations-directly contributing to the reliability and efficiency of real-time operations.
This position is 100% onsite in the Spring Valley area of Southwest Las Vegas, NV.
Schedule
Initial:
Monday-Friday, 10:00 AM-6:30 PM
May transition to one of the following based on business needs:
Monday-Friday, 10:00 AM-6:30 PM
Wednesday-Sunday, 5:30 PM-2:00 AM
Sunday-Thursday, 10:00 AM-6:30 PM
Tuesday-Saturday, 10:00 AM-6:30 PM
What You'll Do
Shadow and document live operational workflows, systems, and dependencies.
Analyze technical processes to identify inefficiencies and improvement opportunities.
Collaborate with cross-functional teams (Operations, DevOps, Infrastructure, Engineering) to streamline workflows.
Produce clear and actionable documentation of processes, observations, and recommendations.
Present findings to both technical and non-technical stakeholders.
Ideal Candidate
5+ years of experience in an operations center, NOC/SOC, or real-time technical support environment.
Familiarity with network monitoring tools, cloud diagnostics, or infrastructure automation.
Experience partnering with DevOps or Infrastructure teams in production environments.
Strong analytical, documentation, and communication skills.
Able to work effectively in a secure, on-site operational setting.
Technical Skills (Experience in at least two required):
Real-time technical operations
Advanced TCP/IP networking
Cellular networks
AWS cloud computing
Kubernetes
Windows workstation support
Daily Responsibilities
Observe and document day-to-day operational workflows and system interactions.
Capture process dependencies, bottlenecks, and operational pain points.
Gather data from cross-functional teams to build accurate workflow maps.
Help develop process improvements and technical documentation.
Provide technical insights aligned with operational priorities.
Communicate recommendations clearly to mixed-audience stakeholders.
Technical Support Specialist
Technical support technician job in Las Vegas, NV
MS Shift is a fast moving company seeking a team player to join our growing team. Working as part of a professional technical support team, you will participate in providing technical support to our high-end clients. You will be part of a capable team whose mission is to provide a superior customer service by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, MS SHIFT software and hardware installation and set up, assisting with our applications and troubleshooting various technical issues. Onsite and remote support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
Note: this is on-site position.
Responsibilities:
• Deliver outstanding customer service and knowledgeable technical support/troubleshooting.
• Install, implement, maintain, troubleshoot and/or repair of our software and hardware.
• Accurately process and record transactions using our internal and detailed ticketing system.
• Efficiently and effectively escalate deeper technical issues to Supervisor as required to drive to resolution.
• Offer alternative solutions where appropriate with the objective of retaining system functionality.
• Follow up and make scheduled call backs to customers.
• Ensure systems reliability, integrity and security.
• Stay current with product information, changes and updates.
The salary range for this position is based on experience.
Qualifications:
• Bachelor's degree in Computer Science or related field.
• Attention to detail, excellent verbal and written communication skills.
• 5+ Years of experience in Tech Support
• Professional experience in providing technical support to non-technical end users.
• Experience supporting mission-critical systems by phone.
• Helpful, friendly and patient attitude with a strong desire to learn.
• Excellent problem-solving, time management and interpersonal skills.
• Interest along with the experience/ability to develop a training curriculum and lead classroom trainings.
• Focused, flexible and works well under pressure.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Technical Support Specialist
Technical support technician job in Las Vegas, NV
Source One is a staffing services company and we're currently looking for the following individuals to work for an autonomous vehicle (AV) company in Las Vegas, NV (fully on-site).
Title: TeleOperations Specialist (Technical Support Specialist)
Pay Range: $25/hr (W-2) plus comprehensive benefit offerings (listed below)
Various Shifts Available:
Hours: 10am-6:30pm or 5:30pm-2am
Days: Tues-Sat, Wed-Sun, Thurs-Mon or Sat-Wed
* Ideal candidates will be flexible on shift days/times
Job description: Our client is helping an innovative, on-demand autonomous ride-hailing company hire multiple TeleOperations Operators to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system.
As a TeleOperations Operator, you will be the “human-in-the-loop,” bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure.
Responsibilities:
- Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation
- Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines
- Assist in gathering performance metrics and reporting observations to improve system functionality
- Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface
- Follow company protocols and regulatory requirements to maintain high operational standards
Requirements:
- 2+ years of experience in operations, technical support, software testing, or a similar field
- Comfortable working with operating systems such as Windows and Linux; basic understanding of QA testing principles
- Excellent driving history and no criminal history
- Excellent written and verbal communication skills
- Willingness to work flexible shift hours
Bonus Qualifications:
- Experience with QA testing or working in the autonomous vehicle industry
- Bachelor's degree in STEM, analytics, or related field
- Basic understanding of data analysis to help build out and analyze metrics
- Strong familiarity with video game-style controls or simulation software
Benefits:
- Pre-tax commuter benefits
- Employer subsidized health care benefits
- Flexible Spending Account for healthcare-related costs
- Short and long term disability coverage and life insurance
- 401k package
Technical Support Specialist
Technical support technician job in Boise, ID
We are seeking a skilled and customer-focused Tier 2 Technical Support Specialist to join our support team. This role is responsible for resolving complex printer-related issues for customers, primarily via phone support. The ideal candidate will have 2-4 years of experience in technical support, with a strong background in troubleshooting hardware and software printer problems and delivering exceptional customer service.
Key Responsibilities:
Provide Tier 2 support for printer-related issues escalated from Tier 1 support.
Diagnose and resolve hardware, driver, connectivity, and configuration issues across various printer models.
Deliver technical assistance to customers via phone, ensuring timely and professional resolution.
Document troubleshooting steps and resolutions in the ticketing system.
Collaborate with engineering and Tier 3 support teams for unresolved or complex issues.
Maintain up-to-date knowledge of printer technologies, firmware updates, and support procedures.
Identify recurring issues and contribute to knowledge base articles and support documentation.
Ensure customer satisfaction through clear communication and follow-up.
Service Desk Technician
Technical support technician job in Reno, NV
Working for a large gaming company. Licensed in around 300 gaming jurisdictions, operating in over 90 countries and offering a unique blend products and services, online gaming, to slot machines.
Project:
Contract
Role:
This position is for a Service Desk support tech. They will be providing day to day support for the local
employees roughly 700 individuals.
This position is responsible for providing support to users of the company's computer network and telephone systems.
Techs will take calls, enter issues into the helpdesk tracking system and will attempt to solve the problem on first contact.
If problem cant be solved, the tech will pass the call to a level-2 engineer.
Issues may involve support for desktops/laptops, operating systems, servers, applications and remote access systems.
Responsible for resetting user passwords and voicemail accounts.
Responsible for monitoring server and application systems and responding to alerts as needed.
Responsible for set up of new users on the network. He/she determines access, establishes passwords and new user accounts as required.
Additional Skills & Qualifications
This is a service desk position. So you will be asked to take calls, virtual Smart Bar, password resets. If they candidate does not want to do password resets this in not the role for them.
Customer service is also a huge part of this need. They will be the main support for the Reno office.
Second largest gaming manufacturing company. It is a good blended role that will allow a candidate the ability to work in a large environment. They do have the opportunity to go full-time with good performance but there are no guarantees there. Many of the individuals we have placed in this group are still there.
Work Environment:
In Office, Monday - Friday, 8am-5pm
Desktop Support Technician
Technical support technician job in Boise, ID
Desktop Support PPD Level 1
Duration: 12 Months
Key responsibilities:
Manage user incidents routed from the Service Desk, or escalate where appropriate, ensuring high quality support and timely response
Provide an efficient and effective support service to on site and remote users
Load and install preconfigured images on PCs and troubleshoot failures
Deploying desktops and laptops, monitors and other equipment and software to end users at Client.
Replacement and upgrade of consumer replaceable parts (ie hard drives, memory, graphic cards)
Troubleshooting basic network issues, activating ports, VPN connections, basic configurations on switches.
Troubleshooting hardware and accessories issues (ie desktops, laptops, monitors, keyboard/mice, printers, mobile devices, A/V equipment).
PC equipment moves throughout our main site and off-site locations
Basic Active Directory administration (ie add and remove objects)
Creating static IP addresses for users and machines
Domain and other trust issue support on the client side
Manually entering in badge info UniFLOW Printer Server for secure printing and other basic copier support
Perform other duties and projects as assigned
Role requirements:
Assist on a diverse range of support issues requiring ability to identify, evaluate and resolve issues
Proactive and self-motivated approach, able to work independently or with team members
Team oriented - able to work in, and contribute to, cross functional teams
Strong time management skills, ability to prioritize and organize a demanding workload and adapt as needed
Strong customer service orientation, able to understand and meet the needs of a diverse client base in a positive and professional manner
Excellent communication skills (both written and verbal). Ability to relate with users and explain technical issues in a simple manner
Able to learn new applications and become familiar with new hardware quickly, committed to keeping knowledge and skills up to date
Education and Desired Experience (Not Mandate):
1+ years providing end-user technical support preferred
A+ Certification preferred
Working knowledge of the following technologies:
Active Directory
Windows XP, 7, and 10
Knowledge of anti-virus / anti-malware programs
Microsoft Office suite
Building / imaging computers
Wiring / Cabling
Network technologies
Installation and support of wide range of peripherals
If you're interested in this opportunity, please send your updated resume to **********************. We look forward to connecting with you!
Information Technology Support Engineer (1-3) Yrs Exp
Technical support technician job in Reno, NV
Hi
We are looking for an IT Support Engineer with 1-3 years of experience to provide technical support for end users, systems, and network components. The role involves troubleshooting hardware/software issues, managing OS installations, and supporting enterprise tools.
Job Title: Desktop IT Support Engineer
Location: Reno, NV
Onsite Work
Full Time
start date: 15th December 2025
Job Responsibilities:
IT Support Engineer - (1-3 Yrs)
Provide L1/L2 IT support for end users, including Windows troubleshooting, hardware/software issues, OS imaging, and device setup. Handle SCCM/Intune deployments, AD user management, and basic network support (LAN/Wi-Fi/VPN). Manage tickets via ServiceNow and ensure compliance with the Project.
Technical Skills:
M365
Azure AD
ServiceNow
Basic networking skills
Complex system Troubleshooting skills
Printer management
AV solution support
VIP support
Printer and industrial scanner support
Data Center Technician
Technical support technician job in Reno, NV
About the Role
Direct Line is a high growth global technology services company with primary focus in providing design, integration, installation, maintenance and managed services to well-known data centers and technology companies. Direct Line is backed by private equity firm and headquartered in Fremont, California with additional locations in US, Asia-Pacific and Europe. We are looking for a highly energetic, result oriented, passionate, and hands-on team members with a desire to join a growing team. The person should be self-starter, adaptable with attentive to detail and able to work with minimal supervision.
What You'll Do
Installation/decommissioning of network and cabling infrastructure in a Data Center environment.
Deliver sustainable and repeatable solutions and processes, always with an eye on improvement.
Provide structured feedback on project progress to Stakeholders.
Exhibit quality workmanship on all work and maintain Data Center cleanliness.
Follow all production, safety and quality standards, codes, and industry best practices.
Collaborate with various Stakeholders to remove project obstacles.
Reading and comprehending blueprints and building documentation/redline work.
Broad understanding of Data Center infrastructure technologies.
What You'll Need
Knowledge and use of basic telecom hand tools.
Must understand customer service.
Clear understanding of job safety requirements.
Be able to read and understand floor plans.
Should be familiar on wiring schemes and wiring testing.
Should be able to pull all types of low voltage cable.
Should understand and be capable in performing field terminations and labeling.
Reports to Operations Manager and take daily directions from Technician, Technician II, Lead Technicians, Senior Technicians and Advance Senior Technicians.
Capable of maintaining orderly paperwork, capable of running service jobs.
Possess skill to layout MDF and IDF closets, be able to dress all types of cable, and perform all type of terminations.
Capable of working in Data Centers
Shall be able to install ladder racking and seismic bracing both above and under raise floor.
Basic understanding of both copper and fiber cable testing and troubleshooting.
Read and understand blueprints and design document
Dress and furcate fiber trunks for splicing
Maintaining orderly paperwork and running service
Fusion Splice including Ribbon/Single OSP/ISP
Install, connect, and decom network equipment
Operate DSX 5000 tester/OTDR Tester
Program testers
Download test results to Linkware/Linkware Live
Save test results, verify, and submit to customer
Create mass labels and apply per Portmap
Differentiate live cables from decom cable
Copper testing and troubleshooting
Conduct Service Swaps of live networking devices
Understand "FIM" database and operate scanners
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Relocation assistance and sign-on bonuses may be available on select positions only, for qualified candidates based on role requirements and experience.
#directline
#cbredirectlinereferral
Sparklight Field Technician
Technical support technician job in Pocatello, ID
If you have never thought about a career as a Field Technician, it's time to think again! If you love working in the field, driving vehicles, interacting with customers, and advancing with ongoing learning opportunities at Sparklight, a Cable One brand is your next and final stop.
This role offers an extensive training program with both one-on-one and group training classes. Nervous about finding your way in a new organization? You will have access to mentors from across the company to ensure you are set up for success. Our Field Techs are also provided with a company truck and all the necessary tools to perform the job. We also provide uniforms, from hats to boots and everything in between.
Our INCREDIBLY competitive benefits package includes 20 days (about 4 weeks) of PTO (Paid Time Off) per year, medical benefits that start on the first day of employment, a 401K match of up to 5%, and generous tuition reimbursement which increases with your tenure. You can even earn credits toward your associate degree while at work!
Key Responsibilities:
Connect our customers to what they love by installing customer service drops or outlets in both residential and business properties.
Take the training you gain to use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer's equipment to the output of the first distribution amplifier.
You will ensure we are providing proper upstream and downstream signal levels at each termination on the customer's premises.
You will be proactive by suggesting upgrades of existing services and educate customers on their new/existing equipment.
This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Value.
Qualifications:
A good driving record and a valid driver's license in the state you are applying.
Flexibility to go beyond for our customers by working overtime and on-call as needed.
Problem solving is key when working with our customers. Be able to listen to customers and present solutions in a positive manner.
Due to the nature of the position, you will need to successfully work in small and confined areas; lift to 100 lbs.; work on a ladder; and work in all weather conditions.
You will have demonstrated at least 3 months of customer service or related experience and/or training. The equivalent combination of education and experience is also acceptable.
High school diploma or GED.
Regular and predictable attendance is required. Our customers need you to help keep them connected to what matters most!
Intermittent travel throughout the region may be required, per diem provided.
Core Competencies:
Committed: Values each customer while working hard to keep their business and support our communities.
Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
Proactive: Understand what our customers need and actively works to make their relationship with use seamless, easy, and rewarding.
Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits:
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
Medical, dental, and vision plans - start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation
Group Legal plan with Identity Theft Protection
Additional Perks
Tuition reimbursement (up to $5,250 on 1st year)
Free cable and internet services to associates who live in a serviceable area
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
$50 per diem provided if traveling.
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Individuals hired into DOT regulated positions must be able to meet and maintain the requirements under the Company's DOT program, including successfully complete and pass a road test examination, driver's record safety review, drug testing, DOT physical, and past employer safety performance history. In accordance with DOT policy, the Company retrieves driving records and randomly tests for illegal substances.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Tech Support Analyst
Technical support technician job in Twin Falls, ID
Opportunity for a Tech Support Analyst in a fast growing local company. Started right here in Twin Falls Idaho but has grown nation wide. This a a career oriented position with a great company. Come and join our team.
Overall Responsibility
This is a staff position accountable for ensuring customer satisfaction is at the highest level. Providing the technical expertise, assistance, and project coordination necessary to modify/repair hardware and resolve technical problems to support KRS customer base.
Key Tasks and Responsibilities
Provide technical support to clients via phone, email and remote tools.
Diagnose and resolve technical hardware and software issues.
Advise user on appropriate course of action for problem resolution.
Administers Help Desk software applications.
Track and route problems and/or requests, and document their resolutions
Troubleshooting day-to-day Loyalty operation issues such as hardware/point-of-sale configuration, network connectivity, software upgrades, and stand-alone terminals.
The ability to work in a team environment and commit to a flexible work schedule to accommodate daytime, evening or overnight shifts.
Assist in implementing practices that will more effectively utilize MIS resources.
Other tasks as assigned by management.
Skills and Attributes
Skills and experience in troubleshooting - minor to complicated - issues for IT systems and networks.
Requires strong problem solving, time management, flexibility, and communication skills.
Position requires the proficient use of standard office systems including Microsoft 365.
One year of customer service experience.
Excellent communication skills.
Ability to work without supervision.
Meets physical demands of the position including the ability to lift and handle up to 45 pounds of materials, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving.
Meet expectations for attendance and punctuality.
Education
Prefer Associates Degree in computer science or equivalent experience.
PERKS:
Great PTO Plan
Medical Insurance
Health Savings Account (HSA) - on applicable health plans
Life Insurance
401 K Savings Plan and Contribution Matching
Bonusly Employee Rewards and Recognition Platform
Employee Discounts
Access to Learning Platforms
Wellness Program
Supplemental Programs
ABOUT KRS
KRS is locally owned and operated. Over the past 21 years, our business has grown to be a national leader in developing and managing customer rewards programs all across the country. We build business solutions that make retail operators smarter and more profitable while helping them anticipate and meet their customers' growing needs. With more than 21 years of experience, we're recognized as the market leader in building customer rewards programs that generate brand loyalty, build repeat store visits, and increase bottom-line sales.
KRS recognizes that businesses must be prepared to pivot to meet their customer base's changing needs to succeed in today's competitive retail environment. We are here to provide our retail clients with cutting-edge products and services they need to serve their customers.
As a company, we have high expectations of each other and work as a cohesive team to provide excellent customer service and support to our clients. We are a family that cares for and supports each other.
Auto-ApplyComputer Field Technician
Technical support technician job in Twin Falls, ID
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT Support Specialist
Technical support technician job in Pocatello, ID
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Under the supervision and direction of the IT Director, the Applied Business Software Specialist is responsible for assisting with maintaining daily operations of various custom business systems.
Essential Duties and Responsibilities
· Provides Tier 1 and Tier 2 desktop business software support for users onsite and remote.
· Performs IT service provisioning (i.e. add/delete users, change of access, password resets, mailbox management).
· Works with other departments and vendors on IT related projects.
· Assists in the customization and adaptation of existing programs to meet users' requirements.
· Completes other relevant duties as assigned.
Qualifications
· IT certification or IT degree or Associate's degree in Computer Science/Information Technology.
· 1 - 3 years of proven working experience in the IT industry.
· Strong communication skills and customer service orientation.
· Problem solving and root‐cause determination skills.
· Ability to work in a fast‐paced environment and manage numerous projects in a time‐sensitive manner.
· Working knowledge of Windows XP/7/8/10, Macintosh iOS, Android, Mozilla Thunderbird, and Microsoft Office.
· Working knowledge of Microsoft server administration, including but not limited to: Active Directory, File/Print, SQL,
Windows 2003/2008/2012/2016/2019.
· Must have a valid drivers' license.
· Must participate in a rotating on‐call schedule for after‐hours support of business processes.
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand/sit; talk/hear/listen. The employee is frequently required to walk; sit; use hands, arms, or legs to handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described are representative of those an employee encounter while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. The employee is occasionally exposed to wet and/or humid conditions; outside weather conditions. The noise level in the work environment is usually mild to moderate.
Auto-ApplyAdvanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Technical support technician job in Las Vegas, NV
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
IT Tech IV, Information Technology Department, Kirk Kerkorian School of Medicine [R0149751]
Technical support technician job in Las Vegas, NV
The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application: * Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
* Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
* Please note that applications must be submitted prior to the close of the recruitment.
Once a recruitment has closed, applications will no longer be accepted. If you need assistance or have questions regarding the application process, please contact Human Resources at ************** or *****************.
Job Description
The University of Nevada, Las Vegas invites applications for IT Tech IV, Information Technology Department, Kirk Kerkorian School of Medicine [R0149751]
ROLE of the POSITION
The main purpose of the position is to provide Tier 1 and Tier 2 support for customers and support endpoint devices for the Kirk Kerkorian School of Medicine. Typical duties are to provide IT customer support for all School of Medicine employees and students, provide IT support for medical education, provide IT at the Medical Education Building (MEB) and provide IT support for all endpoint devices.
MINIMUM QUALIFICATIONS
Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician III in Nevada State service; OR an equivalent combination of education and experience as described above.
COMMITMENT to DIVERSITY and CAMPUS VALUES
A successful candidate will support diversity, equity, and inclusiveness and contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.
SALARY
Grade 32 Step 1, salary $57,252.96.
In accordance with Nevada Administrative Code (NAC) 284.170, initial appointments to classified positions typically begin at Step 1 of the assigned grade. A "Step" refers to the specific rate of pay within a grade, as determined by the Division of Human Resources.
BENEFITS OF WORKING AT UNLV
* Competitive total rewards package including:
* Paid time off, sick leave, and holidays
* Excellent health insurance including medical, dental and vision
* Comprehensive retirement plans and voluntary benefits programs
* No state income tax
* Tuition discounts at Nevada System of Higher Education (NSHE) schools
* Tuition discounts for spouses, domestic partners, and dependents
PERKS/PROGRAMS
* Employee recognition and appreciation programs
* UNLV athletics ticket discounts
* Statewide employee purchase program discounts
* RebelCard discounts on and off campus
* Wellness programming for all UNLV faculty and staff at no cost
* Opportunity for career advancements to leadership roles
* Connect with colleagues with shared interests
* Personal and professional development opportunities
* A comprehensive onboarding program, Rebels: Onboard
* Support and resources available for veteran applicants - contact ********************** or visit our Veterans Webpage.
HOW TO APPLY
THIS RECRUITMENT MAY CLOSE PRIOR TO THE ANNOUNCED CLOSING DATE BELOW BASED ON VOLUME OF APPLICATIONS RECEIVED.
Submit a letter of interest (cover letter) and a detailed resume listing qualifications and experience. If you are a veteran, please attach your DD-214 or other applicable official documentation to your application as evidence of Veterans or Disabled Veteran's status.
Attach ALL documents in the CV/Resume attachment section when applying.
Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based. The resume must have a detailed description of the major duties that you performed as a part of each job; applicants must demonstrate that they qualify for this position. Education (including High School) and experience must be clearly documented. Your application will NOT be moved forward if your application is incomplete.
Materials should be addressed to James King, Hiring Manager.
This recruitment will close at midnight (Pacific Standard Time) on Monday, December 15th, 2025.
Applications must be submitted electronically through Workday. Please note that emailed materials will not be accepted.
If you are a veteran or eligible family member, we encourage you to apply. Learn more about resources and support for veterans at UNLV Veterans Services (************************************ or reach out to us at **********************.
Veterans are encouraged to apply. UNLV values the skills of those who have served. Learn more at Veterans Webpage or contact ********************** for support.
For assistance with the application process, please review instructions on How to Apply. For further assistance contact UNLV Human Resources at ************** or ********************************
SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES
UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number, "R0149751" in the search box.
If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application.
PROFILE of the UNIVERSITY
Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity, and is a recipient of the Carnegie Classification for Community Engagement. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.
Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.
For more information, visit us on line at: *******************
EEO/AA STATEMENT
The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person's age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible. Women, minorities, and veterans are encouraged to apply.
TITLE IX STATEMENT
The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The University's commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S. Maryland Parkway, Mail Stop 1062, Las Vegas, NV 89154-1062, Campus Services Building (CSB) Room 246, Telephone: **************; Email: ***************************, or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: ************** FAX: ************; TDD: **************; Email: **********; or to both.
Information pertaining to the University's grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.
SAFETY AND SECURITY STATEMENT
UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.
JOB CATEGORY
Classified
Exempt
No
Full-Time Equivalent
100.0%
Required Attachment(s)
Submit a letter of interest, a detailed resume listing qualifications and experience, and the email names, addresses, and telephone numbers of at least three professional references who may be contacted.
Posting Close Date
12/15/2025
Note to Applicant
This position may require that a criminal background check be conducted on the candidate(s) selected for hire.
HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member's first day of employment.
References will be contacted at the appropriate phase of the recruitment process.
As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.
For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment.
All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided).
Recruitments that provide a work schedule are subject to change based on organizational needs.
Auto-ApplyTechnician, Field Network
Technical support technician job in Chubbuck, ID
filled.
Rise Broadband is seeking a highly motivated Field Network Technician to join our team. The successful candidate will be responsible for the maintenance, installation, and repair of telecommunications towers and related equipment. The technician will work with a team to ensure that all towers are in good working condition, meet safety standards, and are operating at maximum efficiency.
Essential Duties/Responsibilities
Perform routine maintenance on telecommunications towers and related equipment, including replacing or repairing parts as needed
Conduct inspections of towers and equipment to ensure compliance with safety regulations and industry standards
Install new telecommunications equipment on towers, including antennas, cables, and related hardware
Work with a team to troubleshoot and diagnose problems with tower equipment and systems
Use specialized tools and equipment, such as hand tools, power tools, and electronic testing equipment, to complete assigned tasks
Climb towers to access equipment and perform maintenance and repair work
Adhere to all safety protocols and guidelines when working at heights and in potentially hazardous environments
Complete all required paperwork and documentation related to job duties
Job Requirements
High school diploma or equivalent required
Previous experience working in telecommunications tower maintenance, repair, or installation preferred
Ability to work at heights up to 400 feet and in potentially hazardous environments required
Comfort with climbing ladders, towers, and other elevated structures required
Ability to work with equipment that has a weight limit of 260 lbs or less required.
Ability to read and interpret technical documents and schematics required
Excellent problem-solving and troubleshooting skills required
Strong communication and interpersonal skills required
Ability to work independently or as part of a team required
Valid driver's license and reliable transportation required
Working Conditions
Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must possess physical conditioning and stamina to climb heights up to 500 feet and perform physically demanding tasks at such heights. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more, with or without assistance. Specific vision abilities required include close up, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required.
Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.
Daily travel within the Company's geographical footprint is required.
Disclaimer
This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.
Please feel free to review our Benefits at the following link: **********************************************
Auto-ApplyNetwork Field Technician - Tier 2
Technical support technician job in Las Vegas, NV
OUR COMPANY:
EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.
We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
As a Network Field Technician - Tier 2, you will support global deployment projects by installing, testing, and troubleshooting enterprise-grade network hardware and infrastructure. You'll work closely with Project Managers and Network Engineers to ensure seamless and timely rollouts of networking solutions at customer sites around the world.
This role involves frequent international travel and hands-on technical execution in fast-paced environments.
KEY RESPONSIBILITIES:
Deploy and support network hardware including switches, routers, wireless access points, PDUs, and cabling systems (copper and fiber).
Rack, stack, and cable equipment in compliance with data center and networking standards.
Perform copper and fiber termination, testing, and troubleshooting to ensure optimal performance and adherence to specifications.
Interpret network diagrams, port maps, and rack elevation drawings to execute deployments accurately.
Assist in site readiness surveys including assessment of MDF/IDF power, cooling, and rack infrastructure.
Conduct both pre- and post-installation Wi-Fi surveys using industry-standard tools.
Collaborate with Network Engineers to support network implementation, issue resolution, and change requests.
Document work completed, inventory used, and site conditions through comprehensive reporting.
Maintain high quality and productivity standards while meeting strict project timelines.
Uphold safety and operational protocols across various environments, including live data centers and construction sites.
ESSENTIAL CRITERIA:
4+ years of hands-on experience in network deployments or field installations.
Proficiency with enterprise networking hardware from major vendors (Cisco, Juniper, HPE, etc.).
Strong understanding of cabling standards (Cat5e/6/6a, fiber types, patch panel management).
Ability to interpret technical diagrams and Bills of Materials (BOMs).
Strong troubleshooting skills for network connectivity and cabling issues.
Excellent communication, organizational, and customer-facing skills.
Comfortable lifting equipment up to 50 lbs and working in physically demanding environments.
Must be available to work flexible hours, including evenings and weekends when needed.
Must be willing and able to travel internationally on short notice.
DESIRABLE CRITERIA:
Certifications: CCNA, JNCIA, CompTIA Network+, or equivalent.
Experience with wireless deployments and survey tools (Ekahau, NetAlly, etc.).
Familiarity with structured cabling best practices, grounding, and labeling standards.
Prior experience in enterprise, data center, or multi-site corporate environments.
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#LI-CC1
Pay Range$34-$36 USD
Auto-ApplyClient Services Technician
Technical support technician job in Las Vegas, NV
Job Description
We are assisting an on-demand, autonomous ride-hailing company in hiring a Client Services Technicianto provide IT support to end-users.
In this role, you will be responsible for fielding all incoming support requests, prioritizing/assigning them to the appropriate party, and ensuring that requests are addressed in a timely manner.
We're looking for someone who has 1+ years of experience in a similar IT support role, including strong problem-solving skills, excellent written communication skills, and demonstrated time management skills.
RATE: $40 to $45 per hour
LENGTH: 6 months to 1 year with a high possibility of extension
As a Client Services Technician, you'll:
Provide onsite support 5 days per week.
Manage Tier 1 support requests via emails, Slack, and Jira/ServiceNow service desk tickets.
Manage, work, and track tickets in ticketing systems.
Manage escalations to other IT staff.
Identify and report support trends.
Create, manage, and troubleshoot accounts and access via Active Directory.
Requirements
1-3 years of experience in a similar IT Support role
Analytical and problem-solving skills to troubleshoot and diagnose issues
Demonstrated written communication skills to create useful support logs
Time management skills to provide updates and fixes within a promised time frame
Multitasking skills to assist multiple employees at once
Observational skills to recognize warning signs that indicate potential problems
Customer service skills to interact professionally and positively with employees and coworkers
High-level knowledge of commonly used software, hardware, and applications
Benefits
Pre-tax commuter benefits
Employer-subsidized healthcare benefits
Flexible Spending Account for healthcare costs
All costs covered for short- and long-term disability and life insurance
401k package
Commitment: This is a full-time, ongoing contract position, open to candidates local to the Las Vegas area. contract position, open to candidates local to the Las Vegas area.
Information Technology Technician | Part-Time | Allegiant Stadium
Technical support technician job in Las Vegas, NV
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
Allegiant Stadium is looking for an Information Technology (IT) Technician to join our team. The IT Technician will support our in-house IT department on event days in a variety of areas, including new hire technology setup, onboarding, digital signage support, O365 administration, daily cybersecurity review, and hardware and software support primarily focused on Point of Sales devices. The successful candidate will be able to troubleshoot and resolve technical issues, assist with the implementation of new technologies, and provide training and support to team members.
This role will pay an hourly rate of $25.00-$30.00.
Benefits for Part Time Roles: 401(k) SavingsPlan and 401(k)matching.
This position will remain open until March 13, 2026.
Responsibilities
Install, configure, and troubleshoot computer systems, hardware, and software.
Position requires constant walking, climbing stairs, lifting and carrying 50+ lbs. and occasional sitting.
Follow established procedures and processes for computer maintenance.
Provide training and support to team members in the use of computer systems and software.
Ability to work irregular hours that may vary due to functions and may include days, evenings, weekends, and holidays.
Set up new employees' technology, including laptops, desktops, and mobile devices.
Provide onboarding training on how to use the company's IT systems and applications.
Excellent customer service skills over the phone, by email and in-person.
Provide technical support to employees who are having problems with their hardware or software using help desk software.
Support the company's digital signage network.
Troubleshoot problems and ensure that the network is secure.
Administer the company's O365 environment.
Conduct a weekly cybersecurity review of all systems, emails, and endpoints.
Check for malware, vulnerabilities, and unauthorized access through Sophos.
Work with employees to understand their needs and then recommend solutions that meet those needs.
Other duties, responsibilities and/ or projects as assigned.
Qualifications
2 years of increasing responsible experience in the installation, maintenance, and removal of telephone, data, personal computers, and wireless network systems.
A combination of specialized technical training in the installation and maintenance of Point of Sale Technology/PC systems and technical education desired.
Ability to work a variable work schedule (including evenings, weekends, and holidays as required), depending on event and business requirements.
Experience in public facility preferred.
CompTIA A+ certification desired.
An understanding of how PCs function in a networking environment.
Principles and techniques of maintenance and repair for PC systems and related equipment.
A Basic Understanding of wireless mobile devices including but not limited to laptops, cell phones and tablets.
Advanced computer proficiency and Microsoft Office products knowledge to include: Excel, Word, Outlook and Power Point.
Safe work practices.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Auto-ApplyInformation Technologist
Technical support technician job in Indian Springs, NV
Amentum is hiring an Information Technology Specialist for Creech Air Force Base. As an Information Technology Specialist in the United States Air Force Logistics Division, you will maintain secure and efficient digital systems that support mission-critical logistics functions. This role blends technical expertise with military protocols, providing a unique opportunity in high-security environments.
**Compensation:**
The hourly starting rate for this position is $42.70 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
**Benefits:**
Amentum offers the following benefits for this position, subject to applicable eligibility requirements: medical, dental and vision insurance, 401(k) retirement plan, life insurance, long term and short-term disability insurance, paid time off, and parental leave.
**Essential Responsibilities:**
+ **Microsoft Windows O365 and System Administration** : Facilitate the configuration, deployment, and management of user accounts and permissions in Active Directory to ensure secure access and compliance with Air Force protocols. Manage software deployment and updates via Software Center, providing daily support for applications including Microsoft Word, Outlook, Excel, and other specialized software. Conduct SharePoint administration by updating permissions for classified and non-classified environments. Oversee driver updates for department-specific devices to ensure compatibility.
+ **Device Maintenance and Operational Continuity** : Execute preventive maintenance protocols for computing devices and printers to optimize system performance and minimize downtime. Coordinate asset relocations as needed, maintain precise inventory management practices via ADPE (Automatic Data Processing Equipment), and manage a reserve of spare equipment to facilitate seamless hardware swaps. Utilize technical expertise in hardware diagnostics, component troubleshooting, and firmware updates to ensure optimal device functionality and compliance with operational standards.
+ **Advanced Technical Troubleshooting and Escalation Management** : Triage, diagnose, and resolve Tier 1 and Tier 2 technical issues to support optimal workflow continuity. Effectively document and escalate complex issues through formalized trouble ticketing with the Creech Communication Focal Point, leveraging detailed technical communication to expedite resolutions. Provide professional IT support to military and civilian personnel with an emphasis on mission-critical response and systems reliability.
+ **Asset Lifecycle Management and Compliance** : Collaborate with Property Administrators to effectively manage high-value IT assets. Adhere to Air Force standards for asset tracking, following Air Force Manual (AFMAN) 23-122, Materiel Management, as well as AFMAN 17-1203, Information Technology Asset Management. Conduct audits to ensure compliance with Air Force policies, supporting operational readiness through diligent asset accountability. Obtain access to and utilize the Centralized Inventory and Property System (CIPS) for efficient installation of newly acquired equipment.
+ **Logistics Systems Integration and Operational Support** : Develop and apply in-depth knowledge of Air Force logistics systems to enhance operational efficiency. Troubleshoot and resolve issues. Act as a liaison to bridge complex technical terminology, ensuring clear and accurate communication across cross-functional teams.
**Minimum Requirements:**
+ Bachelor's degree in Information Technology or a related field, or equivalent Air Force experience in Computer Operations, knowledge of Air Force Supply aids in troubleshooting.
+ Minimum 2 to 4 years' experience in computer support and maintenance.
+ Current with all Cybersecurity and operations training for administrative workstation privileges.
+ Active CompTIA Security+ certification, with ongoing cybersecurity, operations, and logistics training per Air Force standards.
+ Proficiency in basic computer and printer repairs; CompTIA A+ certification preferred.
+ Must possess and maintain a US Government Secret level security clearance. Note: US citizenship is required to obtain a US Government security clearance.
+ Must possess a valid state issued driver's license.
**Work Environment, Physical Demands, and Mental Demands:**
Typical office environment with no unusual hazards, occasional lifting to 15 pounds, constant sitting while using the computer terminal, constant use of sight abilities while reviewing documents, constant use of speech/hearing abilities for communication, constant mental alertness, must possess planning/organizing skills, and must be able to work under deadlines. Reports to Computer Operations Supervisor. Full-Time (five days/ week schedule with minimal overtime projected) Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (********************************* SkbztPuAwwxfs) .