Technical support technician jobs in Youngstown, OH - 205 jobs
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Computer Field Tech Position-Youngstown/ Boardman, OH
BC Tech Pro 4.2
Technical support technician job in Youngstown, OH
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 12d ago
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Information Technology Support Specialist
Schwebel Baking Company 3.9
Technical support technician job in Youngstown, OH
Are you looking for an excellent opportunity in the field of Information Technology? We have a great position at a well-known, consumer packaged goods company for an entry-level person. This is an exciting role to contribute and learn at the same. We have many technology initiatives to ensure our fresh baked products get to shelves and ultimately your table every day.
General Position Summary:We are seeking an entry-level IT Support Specialist to join our IT team in support of all Schwebel's business and technology needs. The person in this role will be responsible for the installation, repair, maintenance, and support of Company's computer hardware and software, networking/communications, and peripheral equipment. Working both independently and as part of a team is crucial in this position to efficiently handle various tasks and collaborate effectively with the IT Department.
What can you expect? Our IT team needs a focused individual to engage all levels with a variety of technology tasks. This is a hands-on role, interfacing with all levels of the organization, and partnering with the other IT team members. This position works for the Director of IT.
Your Day to Day:
Provide IT support to end users, resolving user requests and completing tasks in a timely manner.
Manage Microsoft Office 365 Exchange.
Assist/configure and install desktop (or laptop) applications as needed.
Configure, manage, and troubleshoot company Apple and Android mobile devices, including cell phones and tablets.
Evaluate and recommend hardware and software solutions; perform software and hardware installations, configurations, repair, and upgrades.
Provide technical and administrative support for company phone systems, voicemail, and all related equipment.
Manage company route accounting Mobile devices using Knox (MDM) software.
Install/support and manage the company POS system including software, computers, and credit card terminals.
Manage/support Company shipping department finger scanners and mobile devices.
Install/support company TVs and Camera systems.
Perform computer room operation on an IBM ISeries once a week and during vacation fill in.
Maintain IT asset lists and maintenance logs.
Assist in preparation of technical documentation; Provide user instructions.
What We're Looking For:
Bachelor's degree in computer science, Information Technology or other related field.
Experience in an office environment, preferably in a manufacturing company
Thorough understanding of Windows 7, 10, 11 operating systems.
Demonstrate work experience configuring PC's, printers, networks, and related troubleshooting.
Working Knowledge on configuring Routers.
Effectively communicate with non-technical persons, both oral and written
Ability to flex shifts where needed in addition to weekends as needed.
Other Capabilities and Requirements:
This role works in both an office and plant environment.
Must be able to work in and around operating equipment in a manufacturing environment.
Must be able to stand, walk, and sit for a combined 8 or more hours a day.
Must be able to lift, push, pull or otherwise transport up to 50 pounds occasionally.
Ability to work from/travel to remote locations as needed.
The schedule is Monday through Friday with rotating every other Wednesday and Saturday. (Excluding vacation fill in).
After hour on call approximately every 4 wks.
Why Schwebel Baking Company?
Schwebel's has a great, 100+ year legacy and is carving a path for an amazing future. Our mission is:
Schwebel Baking Company is committed to excellence in nourishing our consumers, customers, and employees through the delivery of great tasting, certified high quality baked foods to your table, while upholding the highest standards of trust, integrity, and leadership that we have for over 100 years.
Our values include: Trust, Collaboration, Excellence, and, Innovation. The entire leadership team is committed to these values and the person in this position will be a role model in delivering.
We have a great benefit package including medical, dental, vision, retirement with company match.
$35k-61k yearly est. Auto-Apply 1d ago
IT Help Desk Analyst - Center Township, PA
Ardex Americas 3.7
Technical support technician job in Center, PA
ARDEX Americas has been setting the standard in high-performance building materials for over 75 years. From advanced flooring systems to innovative tile and stone installation solutions, we deliver products that shape the future of construction. Join a global leader where innovation meets sustainability-and where our people are the foundation of everything we do.
POSITION: IT HELP DESK ANALYST
We are immediately hiring an IT HELP DESK ANALYST to provide technicalsupport and assistance to users across the ARDEX Americas business (U.S., Canada, Mexico and Latin America), troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime and helping users stay productive.
This role is ideal for someone who enjoys engaging with people, thrives in a collaborative environment, and is naturally curious about IT technology and how it can improve the workplace. If you're energized by solving problems and helping others succeed through technology, we'd love to meet you.
Reporting to the Manager of Customer Service and IT, this position is full-time based out of our Corporate offices, 20 minutes North of Pittsburgh International airport.
What you will do:
* Respond to IT support requests from employees.
* Troubleshoot and fix hardware and software problems.
* Provide excellent customer service and quick resolutions.
* Escalate complex issues to senior IT staff when needed.
* Set up and configure computers and other devices.
* Keep track of PCs, Laptops, cell phones, and other IT assets.
* Share updates and solutions with users and teams.
* Stay current on IT tools and systems.
* Prioritize and manage multiple support requests.
* Document issues and resolutions clearly.
Experience and Skills:
What you will bring to ARDEX:
* Experience in IT support and using ticketing systems (Freshdesk is a plus).
* Familiarity with Windows, Office 365, iOS, and remote support tools like Teams or LogMeIn Rescue.
* Basic knowledge of digital marketing, social media, and CRM tools is helpful.
* Strong problem-solving and communication skills.
* Understanding of networking basics (Wi-Fi, VPN, IP addresses)
* Ability to manage multiple tasks and prioritize based on urgency.
* Team player with a proactive attitude.
* Comfortable with change and eager to learn.
* German language skills are a plus.
* Willingness to travel occasionally to other ARDEX locations to provide support.
Education
* Associate's degree in information technology and/or relevant work experience.
Benefits
* Generous Paid Time Off (PTO) and 11 Paid Holidays
* Paid Parental Leave to support growing families.
* 401(k) with Company Match to help you save for retirement.
* Medical, Dental, and Vision Insurance (effective the 1st of the month after hire)
* Company-paid Disability, Life, and AD&D Insurance and Travel Assistance
* Wellness Programs, including Telehealth and an Employee Assistance Program (EAP)
* Tuition Assistance for associate and bachelor's degrees
* Discounted Gym Memberships to support your fitness goals
* Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more!
* Scenic corporate offices with free parking and woodland walking trails!
Be part of the team that's Building Tomorrow at *********************
ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
$32k-46k yearly est. 13d ago
Dynamic PC Support
Worldwide Techservices 4.4
Technical support technician job in Boardman, OH
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
$44k-63k yearly est. 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support technician job in Youngstown, OH
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$30k-41k yearly est. 13d ago
IT Support Specialist
Layerzero Power Systems
Technical support technician job in Aurora, OH
LOCATED IN AURORA, OHIO***
About Us
LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure an uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.
Position Description: IT Support Specialist
The IT Support Specialist provides Tier 1 and Tier 2 technicalsupport across the organization, ensuring that employees have reliable access to the hardware, applications, and systems they need to perform at their best. This role works hands-on with Windows devices, Microsoft 365, enterprise applications, networking basics, and manufacturing-floor tools.
This is a great opportunity for someone early in their IT career who thrives in a fast-paced environment, enjoys solving technical problems, and takes pride in providing excellent service.
Key Responsibilities:
End-User Support
Provide Tier 1 & Tier 2 support for desktops, laptops, mobile devices, and corporate applications.
Troubleshoot issues involving connectivity, user identity/access, device performance, and software errors.
Support both office employees and manufacturing-floor personnel.
System Setup & Configuration
Set up and configure Windows devices, printers, user accounts, MFA/security tools, and standard apps.
Assist new hires with workstation setup and onboarding support.
Application & System Support
Assist with ERP system support and enhancements.
Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and general business applications.
Participate in new system rollouts, upgrades, and implementation projects.
Ticketing & Documentation
Log, track, and resolve support tickets according to defined SLAs.
Maintain accurate documentation, device lifecycle records, and asset inventory.
Report recurring issues to the IT team to drive long-term solutions.
Operational Support
Assist with hardware imaging, network troubleshooting, and basic IT maintenance tasks.
Support IT initiatives and contribute to continuous improvement of support processes.
Qualifications:
Required
1-4 years of IT support, help desk, or service desk experience.
Strong troubleshooting abilities across hardware, software, and networks.
Excellent communication and customer service skills.
Hands-on experience with:
Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
Windows operating systems
Basic networking (DNS, DHCP, Wi-Fi, VPN)
Ability to support manufacturing-floor technology and work onsite as needed.
Preferred
Experience with ERP systems, ticketing platforms, or endpoint management tools.
Exposure to Active Directory or Azure AD.
Knowledge of IT asset management practices.
Education
Associate degree or higher in Information Technology, Computer Science, or a related field preferred.
Equivalent hands-on experience will be considered in lieu of a degree.
Industry certifications are a plus, including:
CompTIA A+, Network+, Security+
Microsoft 365 Fundamentals (MS-900)
Microsoft Certified: Modern Desktop Administrator Associate
Who Thrives in This Role
Someone who loves solving problems and helping people
Someone who communicates clearly and stays calm under pressure
Someone who is eager to learn and grow in an enterprise IT environment
Someone who takes initiative and follows through
What We Offer:
Competitive pay with performance incentives
100% company-paid medical, dental, and vision
401(k) with company match
3 weeks PTO, 8 paid holidays, and 2 floating holidays
Why You Will Love Working with Us:
Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement.
Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career
At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.
Salary Description $85,000 to $114,00
$85k-114k yearly 38d ago
Local Contract CVOR Technologist - $44-48 per hour
Host Healthcare 3.7
Technical support technician job in Youngstown, OH
Host Healthcare is seeking a local contract CVOR Technologist for a local contract job in Youngstown, Ohio.
Job Description & Requirements
Specialty: CVOR Technologist
Discipline: Allied Health Professional
Duration: 13 weeks
40 hours per week
Shift: 8 hours
Employment Type: Local Contract
Host Healthcare Job ID #La1fVX000002bBeTYAU. Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: Surgical Technician - CVOR
About Host Healthcare
At Host Healthcare, we provide a truly comfortable experience as you explore your travel nursing, therapy, or allied career. We make your travel healthcare journey easy by taking care of all the details, so you don't have to.
We are on a mission to help others live better and we do this by helping the healers of the world be as comfortable as possible. With access to tens of thousands of travel nursing, therapy, and allied jobs in all 50 states, our responsive and friendly recruiters find your dream position based on what's important to you.
During your assignment, get access to premium benefits, including Day 1 medical that continues up to 30 days between assignments, 401K matching, travel reimbursements, dedicated housing support, and more. We also offer 24/7 support from our team and access to our on-staff clinicians so you can feel comfortable and confident throughout your entire assignment.
Travel comfortably with Host Healthcare.
Benefits
Referral bonus
School loan reimbursement
Vision benefits
Wellness and fitness programs
Company provided housing options
License and certification reimbursement
Life insurance
Medical benefits
Mileage reimbursement
Pet insurance
Discount program
Employee assistance programs
Guaranteed Hours
Health savings account
Holiday Pay
401k retirement plan
Continuing Education
Dental benefits
$43k-85k yearly est. 1d ago
Site Services Technician
Morgan Engineering Systems Inc. 3.4
Technical support technician job in Alliance, OH
Crane Technician
For more than 150 years, Morgan has been committed to offering world class solutions for the metals industry. At Morgan, we position our customers for success by collaborating with them to enhance safety, improve efficiency, and deliver value through the world's most advanced material handling systems-while building a better future for our employees and community.
Due to growth, we are looking for a full-time Crane Technician to join our team in Alliance, OH
You will assemble, install, and maintain Morgan's industrial overhead cranes at customer sites across the U.S while ensuring that innovation comes standard with every order.
Join our team to help us fulfill our vision:
To challenge the possibilities of today by thinking differently.
Responsibilities:
Assemble, install, wire, and commission Morgan industrial overhead cranes at customer sites across the U.S.
Perform preventative maintenance on overhead cranes
Inspect mechanical and electrical systems on overhead cranes
Troubleshoot and repair mechanical and electrical systems, including AC and DC electrical systems
Must be able to work safely and efficiently at heights of up to 100 feet
Education/Experience:
High school diploma or equivalent
At least 1 year experience in a related industry
Welding experience is a plus
Ability to read blueprints and use metrological instruments such as micrometers
Basic organization, communication, and problem-solving skills
Must have own tools
Skills in one or more of the following areas preferred:
Millwright work
Iron work
Pipefitting
Electrical meters
Basic machining
Basic welding
Basic rigging
Benefits:
Competitive wages
Comprehensive benefits package, including:
Health insurance
Dental insurance
Vision insurance
Life insurance
401(K)
401(K) matching
Paid time off
About Morgan:
For more than 150 years, Morgan Engineering has created a legacy as a world leader in material handling systems. Through the design, production and service of large-scale industrial overhead and gantry-type cranes and mill equipment, we provide the innovative technology and engineering expertise to move our clients' businesses forward. To learn more about our company or apply for this position, visit **************************
Disclaimer:
Morgan Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$42k-57k yearly est. Auto-Apply 16d ago
IT Support Specialist
Careers Opportunities at AVI Foodsystems
Technical support technician job in Warren, OH
AVI Foodsystems is looking for an energetic and optimistic team member to immediately hire to fill the role of Full-time IT Support Specialist at our Headquarters location in Warren, OH. This is not a remote position and is required to be on-site working Monday - Friday, dayshift.
Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.
The IT Support Specialist plays a critical role in assisting team members with procedural and operational challenges related to IT hardware, software, products, and services. This position requires a proactive approach to identifying and resolving recurring issues, with a strong emphasis on trend analysis and continuous improvement.
Working in close collaboration with Systems Administrators, Developers, and other IT personnel, the IT Support Specialist contributes to the development of long-term solutions aimed at reducing the frequency and impact of technical problems across the organization.
Major Duties and Responsibilities:
Responsibilities include (but are not limited to):
All IT Support Responsibilities:
Provide technicalsupport for over 350 local users and 1,700 remote users, ensuring seamless operations across diverse environments
Document all issues, troubleshooting steps, and resolutions in real time using a centralized support ticketing system
Maintain an accurate inventory of technology assets, including hardware, software, and licensing compliance
Independently research and interpret user manuals to identify solutions for complex technical issues
Prioritize, diagnose, and resolve hardware and software issues related to computers, printers, peripherals, and telecommunication equipment
Offer expert support for Windows OS, Microsoft Office Suite, Active Directory, and various commercial and proprietary applications
Manage and troubleshoot networked multifunction devices, including printing, scanning, and faxing capabilities
Collaborate with vendor support teams such as Dell, HP, Xerox, Microsoft, Juniper, and specialized software providers
Provide technical assistance for Point of Sale (POS) systems
Conduct follow-ups on resolved tickets to ensure user satisfaction and issue closure
Participate in structured cabling and wiring projects as needed
Set up and support technology for presentations and meetings
Strive to resolve issues on the first contact, minimizing the need for escalation
Escalate unresolved or specialized issues to appropriate IT teams
Perform software installations and upgrades on end-user devices
Willing to travel up to 10%, including occasional overnight stays
IT Support Specialist Responsibilities:
Conduct thorough analysis of support tickets to identify recurring patterns and root causes. Regularly present findings to management, along with actionable recommendations to permanently resolve or mitigate issues.
Collaborate closely with IT teams and leadership to design and implement cost-effective, sustainable solutions for strategically significant challenges. Take an active role in the development and execution of these solutions where appropriate.
Advocate for end users by prioritizing issues based on impact and severity, ensuring that resolutions align with the greatest overall benefit to the organization.
Partner with management to establish and refine support procedures and guidelines, with a focus on enhancing service quality and operational efficiency.
Requirements Qualifications:
The role requires demonstrated experience in troubleshooting hardware, software, and network issues, or equivalent education and training. Prior customer service experience or training is highly advantageous.
Strong interpersonal skills are essential. The individual must communicate with users in a respectful and effective manner, adapting their language to suit the user's technical proficiency whether technical or non-technical without sounding condescending.
A minimum of three years in an IT support role within a corporate environment is required. Proven experience in resolving IT-related issues in a professional setting is essential.
Skills:
Demonstrates a proactive approach to learning and adapting to emerging technologies across multiple platforms
Possesses excellent verbal and written communication skills for effective support via phone, in-person, and email
Strong interpersonal skills with the ability to build positive working relationships
Benefits:
AVI offers:
A family culture and atmosphere
Competitive compensation
Health, dental, vision, and life insurance for full-time team members
401(k) with generous company match
Paid vacations and holidays
Immense training and growth opportunities
We conduct pre-employment drug testing. EOE
$37k-66k yearly est. 17d ago
Transcription Technology Support Specialist (Contracted)
E-Typist
Technical support technician job in Stow, OH
and does not require you to move or relocate before hire.** Company Overview: E-Typist, Inc. is a forward-thinking and remote-friendly business that leverages cutting-edge technologies, including Office 365, OneDrive, Slack, SharePoint, and transcription software, to enhance collaboration and productivity. We are seeking a highly skilled and customer-focused Transcription Technology Support Specialist to join our team. This role is ideal for individuals who thrive in a dynamic, remote work environment and are passionate about providing top-notch technicalsupport in the field of transcribing.
Position Overview: As a Transcription Technology Support Specialist at E-Typist, Inc., you will be a key player in ensuring seamless operation and user satisfaction with our technology stack including equipment used for legal and general transcription. Your primary responsibilities will include troubleshooting technical issues, providing user support, and maintaining the functionality of essential tools such as Office 365, OneDrive, Box, Slack, SharePoint, and transcription software and equipment.
Key Responsibilities:
User Support:
Provide remote technicalsupport to end-users, addressing inquiries and resolving issues including but not limited to Office 365, OneDrive, Box, Slack, SharePoint, and transcription software and equipment
Assist users with account setup, configuration, and access permissions.
Troubleshooting:
Diagnose and troubleshoot software and hardware issues, ensuring quick and effective problem resolution.
Collaborate with software providers to escalate and resolve complex technical issues.
Training and Documentation:
Develop and deliver user training sessions on the effective use of our technology stack.
Create and maintain comprehensive documentation for common issues and solutions.
Collaboration Tools Management:
Administer and maintain Slack channels, ensuring proper access, organization, and integration with other tools.
Manage SharePoint sites and permissions to facilitate efficient collaboration.
Software Integration:
Ensure seamless integration and functionality between various software applications, including transcription software.
Security and Compliance:
Implement and enforce security best practices for remote users, with a focus on data protection and compliance.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven experience in technicalsupport roles, preferably in a remote work setting.
Proficient in troubleshooting issues related to Office 365, OneDrive, Box, Slack, SharePoint.
Experienced with transcription software and related equipment.
Strong understanding of remote collaboration tools and their configurations.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a remote team environment.
$37k-65k yearly est. Auto-Apply 5d ago
IT Support Specialist
Alacriant
Technical support technician job in Streetsboro, OH
Job Summary The IT Support Specialist is responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. This role ensures smooth operation of IT systems by troubleshooting problems, performing installations, and delivering user training when needed. Key Responsibilities
Respond to helpdesk tickets, phone calls, and emails to resolve technical issues promptly.
Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
Set up user accounts, permissions, and access controls in accordance with company policies.
Troubleshoot and resolve issues related to operating systems, applications, and connectivity.
Assist with onboarding new employees by preparing devices and providing basic IT orientation.
Maintain accurate documentation of support requests, resolutions, and system configurations.
Monitor system performance and escalate complex issues to senior IT staff when necessary.
Ensure compliance with IT security standards and company policies.
Other duties as assigned
Continuous Improvement Responsibilities
Identify recurring technical issues and propose solutions to reduce future incidents.
Analyze support processes and recommend improvements to enhance efficiency and user experience.
Document and update troubleshooting procedures to reflect best practices and lessons learned.
Collaborate with team members to implement automation or tools that streamline support tasks.
Stay informed about emerging technologies and suggest upgrades or process changes that align with organizational goals.
Participate in regular reviews of IT systems and workflows to ensure continuous optimization.
Education and Experience
Associate's or Bachelor's degree in Information Technology or a related field OR
1-3 years of experience in IT support, helpdesk, or technicalsupport roles OR
An equivalent combination of education and experience.
Preferred Skills and Attributes
Strong troubleshooting and problem-solving skills.
Knowledge of Windows/Mac OS, Microsoft Office Suite, and common business applications.
Familiarity with networking basics (TCP/IP, DNS, VPN).
Excellent communication and customer service skills.
Preferred Certifications
CompTIA A+
CompTIA Network+
Microsoft Certified: Modern Desktop Administrator
Physical Demands
Sitting for extended periods while working at a computer.
Standing and walking intermittently throughout the day.
Navigating industrial environments, which may include noise, dust, or temperature variations
Wearing PPE (Personal Protective Equipment) such as safety glasses or steel-toe shoes when required.
Escorting candidates or visitors through the facility.
Lifting requirements up to 10 lbs. frequently and up to 25 lbs. occasionally.
Alacriant is an Equal Employment Opportunity Employer. Alacriant does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
$37k-65k yearly est. 34d ago
Help Desk Analyst
360 It Professionals 3.6
Technical support technician job in Mercer, PA
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
Short Description:Help Desk Analyst 2 (HDA2) - 3 to 5 years field experience
Complete Description:
Troubleshoot automation problems, performing systems administration, installing and maintaining computer and
network related equipment and software, providing technical assistance to users, performing liaison duties, and
managing automation related equipment and supplies.
- Responsible for procurement and planning, user support, security, and training.
- Work involves independent technical duties supporting organizational departments.
- Configures PC's to meet DOC specifications by installing and maintaining computer and network related equipment
and software.
- Obtains approvals and supervisory clearance to install SAP, SCSC, E-mail, Internet, mainframe, etc.
- Maintains PC Inventory by ensuring the system is updated to reflect new equipment and equipment location changes.
- Performs an annual facility wide inventory of all DOC maintained computer equipment, software, and peripherals.
- Work is performed independently throughout the entire institution and involves information technology practices and
hardware installations to manage information for the varied areas in accordance with Commonwealth and agency
standards.
- Provides support to users on pc's as well as inmate network systems including hardware and software applications.
- Transfers user files and programs as needed or when an upgrade is performed.
- Participates in network setups, including all hardware and software necessary for network operation and functionality.
- Services printers, troubleshoots and resolves hardware and software problems, initiates and tracks service calls to
vendors, maintains expertise in desktop operating systems, restores data to file servers and workstations and reconfigure
for the LAN.
- Shall receive and coordinate all support tickets for inmate tablet issues
- Responsible for communicating with vendor support regarding kiosk or RMA issues
- Support SCI Forest, Sharon CCC, and Probation and Parole as required.
- Schedules and attends required training hours each year.
- Other duties as assigned
Additional Information
Thanks & Regards
Vikas Kumar
vikas.kumar(@)360itpro(dot)com
$29k-33k yearly est. 1d ago
IT/Communication Technician
Favorite Office Automation LLC
Technical support technician job in New Castle, PA
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Health insurance
Paid time off
Benefits/Perks
Competitive Compensation based on experience
Career Growth Opportunities
Exciting fast past career where everyday is different
Job Summary
We are seeking a knowledgeable IT Technician to join our team. We provide various services to a wide variety of industries. As the IT Technician, you will be responsible for ensuring our customers computer systems, networks, phone systems, camera systems and equipment are operating at peak performance. As a managed services company you will be asked to handle IT support requests and assist customers with their technology needs. Your role is vital to the smooth operation of our customers systems. The ideal candidate has strong technical background as well as excellent customer service and communication skills. We are a growing business that requires its employees to be dynamic and have the ability to multitask.
Responsibilities
Maintain computer hardware in working order
Set up customers workstations (computers, printers, routers, etc)
Install and configure software
Train customers in best practices in technology and how to use software and equipment
Assess security risks and ensure the security of networks and computer systems are maintained
Monitor customer networks to ensure optimum performance
Provide quick and effective assistance with information technology systems
Systems may include phone systems, camera systems and network equipment
Help customers remotely and in person with systems configuration, troubleshooting, and maintenance
Listen attentively to customers questions and concerns and offer optimal solutions
Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
Work with other IT Support and IT management to provide customers with superior service
Inform customers about new and upgraded IT products and services
Walk customers step-by-step through problem-solving process.
Setup new computers, connect computers to domain, setup users in Active Directory and Microsoft 365 online
Some overnight travel may be required but is not the norm
Other duties may be assigned
Qualifications
Previous experience as an IT Technician or an IT Certification is preferred
Strong troubleshooting and analytical skills
Ability to work well as part of a team
Strong written and verbal communication skills
Understanding of data privacy and security
A drivers license is required
$35k-70k yearly est. 11d ago
FWS Help Desk Student Worker
Stark State College 3.9
Technical support technician job in North Canton, OH
Salary $11.00 Hourly Job Type Student Workers - FWS Job Number 202500203 Division VP Business, Finance & Info Tech Department Information Technology Opening Date 12/09/2025 Closing Date 1/29/2026 11:59 PM Eastern The Help Desk Assistant is responsible for providing level I help desk support to faculty, students, and staff using the Online Help Desk software, and telephone etiquette.
Other duties include dispersing help aids, and assisting help desk staff with projects as needed.
The Help Desk Assistant is responsible for knowing and upholding the policies and procedures set by SSC.
Online application requirements include uploading your Resume and Cover Letter explaining or stating your qualifications.
Also, please include the hours you are available to work and a copy of your schedule.
In addition, you may bring them to Robin Snedden or Jeff Aul at the Help Desk in room B219.
This is a federal work study student worker position.
* Primary duties include providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette.
* Assigning level 2 support to the appropriate IT group.
* This position is responsible for assisting users at the Help Desk counter and over the phone.
* Other duties include; answering phone calls; maintaining documentation racks; keeping printers filled with paper in the open computer lab areas, and assisting SSC staff with projects as needed.
* The Help Desk Student Assistant is responsible for knowing and upholding the policies and procedures set by SSC.
* Assistants must be punctual, able to learn and take direction and have general knowledge of the SSC campus.
* Schedule is flexible and up to 20 hours per week.
Help Desk hours:
Monday-Thursday 7:30 a.m. -9:00 p.m.
Friday- 7:30 a.m. - 4:00 p.m.
Saturday 8:00 a.m. -1:00 p.m.
We are seeking individuals with the following experience:
* Excellent communication and writing skills.
* Enrollment in an ET/IT program or previous IT experience is preferred.
* Experience with communication software and applications is preferred.
* Ability to work well with people.
* Strong telephone skills.
* Good grades are a plus.
In order to improve hiring efficiency, be more responsive, and help us find the best candidates Stark State has implemented the use of a few recruiting tools such as Qualifi and Skill Survey. You may hear from us through one of these platforms during the recruitment process.
Qualifi is a cloud-based phone interviewing platform. Think of this like traditional phone interviews, but faster - allowing us to be more responsive to you, the applicant.
Checking candidates' references for multiple top candidates provides a valuable means of verifying skills and experience represented in resumes and interviews. SkillSurvey Reference, a cloud-based, data-driven solution allows us to access relevant feedback from references provided by our candidates. The chosen references receive job-specific surveys on at least 26 critical behaviors and skills. These behavioral competencies have been scientifically studied and have been shown to correlate with work outcomes.
Stark State College utilizes E-Verify to ensure compliance with applicable employment eligibility laws. E-Verify is an electronic system used to confirm the employment eligibility of new hires. This process will be conducted in accordance with I-9 verification and will be done promptly upon hire for all incoming employees. To understand what E-Verify is and how it works please visit E-Verify.
Should you have any questions regarding your application or our recruiting and hiring process, please reach out to *****************.
$11 hourly Easy Apply 5d ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Technical support technician job in Boardman, OH
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$44k-63k yearly est. 60d+ ago
IT Help Desk Analyst - Center Township, PA
Ardex Americas 3.7
Technical support technician job in Aliquippa, PA
Job Description
ARDEX Americas has been setting the standard in high-performance buildingmaterials for over 75 years. From advanced flooring systems to innovative tileand stone installation solutions, we deliver products that shape the future ofconstruction. Join a global leader where innovation meets sustainability-andwhere our people are the foundation of everything we do.
POSITION: IT HELP DESK ANALYST
We are immediately hiring an IT HELP DESK ANALYST to provide technicalsupport and assistance to users across the ARDEX Americas business (U.S., Canada, Mexico and Latin America), troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime and helping users stay productive.
This role is ideal for someone who enjoys engaging with people, thrives in a collaborative environment, and is naturally curious about IT technology and how it can improve the workplace. If you're energized by solving problems and helping others succeed through technology, we'd love to meet you.
Reporting to the Manager of Customer Service and IT, this position is full-time based out of our Corporate offices, 20 minutes North of Pittsburgh International airport.
What you will do:
Respond to IT support requests from employees.
Troubleshoot and fix hardware and software problems.
Provide excellent customer service and quick resolutions.
Escalate complex issues to senior IT staff when needed.
Set up and configure computers and other devices.
Keep track of PCs, Laptops, cell phones, and other IT assets.
Share updates and solutions with users and teams.
Stay current on IT tools and systems.
Prioritize and manage multiple support requests.
Document issues and resolutions clearly.
What you will bring to ARDEX:
Experience in IT support and using ticketing systems (Freshdesk is a plus).
Familiarity with Windows, Office 365, iOS, and remote support tools like Teams or LogMeIn Rescue.
Basic knowledge of digital marketing, social media, and CRM tools is helpful.
Strong problem-solving and communication skills.
Understanding of networking basics (Wi-Fi, VPN, IP addresses)
Ability to manage multiple tasks and prioritize based on urgency.
Team player with a proactive attitude.
Comfortable with change and eager to learn.
German language skills are a plus.
Willingness to travel occasionally to other ARDEX locations to provide support.
Education
Associate's degree in information technology and/or relevant work experience.
Benefits:
Generous Paid Time Off (PTO) and 11 Paid Holidays
Paid Parental Leave to support growing families.
401(k) with Company Match to help you save for retirement.
Medical, Dental, and Vision Insurance (effective the 1st of the month after hire)
Company-paid Disability, Life, and AD&D Insurance and Travel Assistance
Wellness Programs, including Telehealth and an Employee Assistance Program (EAP)
Tuition Assistance for associate and bachelor's degrees
Discounted Gym Memberships to support your fitness goals
Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more!
Scenic corporate offices with free parking and woodland walking trails!
Be part of the team that's Building Tomorrow at *********************
ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
$32k-46k yearly est. 15d ago
Computer Field Technician
BC Tech Pro 4.2
Technical support technician job in Boardman, OH
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$30k-41k yearly est. 13d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support technician job in Canton, OH
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$30k-41k yearly est. 13d ago
IT Support Specialist
Layerzero Power Systems Inc.
Technical support technician job in Aurora, OH
LOCATED IN AURORA, OHIO***
About Us
LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure an uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.
Position Description: IT Support Specialist
The IT Support Specialist provides Tier 1 and Tier 2 technicalsupport across the organization, ensuring that employees have reliable access to the hardware, applications, and systems they need to perform at their best. This role works hands-on with Windows devices, Microsoft 365, enterprise applications, networking basics, and manufacturing-floor tools.
This is a great opportunity for someone early in their IT career who thrives in a fast-paced environment, enjoys solving technical problems, and takes pride in providing excellent service.
Key Responsibilities:
End-User Support
Provide Tier 1 & Tier 2 support for desktops, laptops, mobile devices, and corporate applications.
Troubleshoot issues involving connectivity, user identity/access, device performance, and software errors.
Support both office employees and manufacturing-floor personnel.
System Setup & Configuration
Set up and configure Windows devices, printers, user accounts, MFA/security tools, and standard apps.
Assist new hires with workstation setup and onboarding support.
Application & System Support
Assist with ERP system support and enhancements.
Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and general business applications.
Participate in new system rollouts, upgrades, and implementation projects.
Ticketing & Documentation
Log, track, and resolve support tickets according to defined SLAs.
Maintain accurate documentation, device lifecycle records, and asset inventory.
Report recurring issues to the IT team to drive long-term solutions.
Operational Support
Assist with hardware imaging, network troubleshooting, and basic IT maintenance tasks.
Support IT initiatives and contribute to continuous improvement of support processes.
Qualifications:
Required
1-4 years of IT support, help desk, or service desk experience.
Strong troubleshooting abilities across hardware, software, and networks.
Excellent communication and customer service skills.
Hands-on experience with:
Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
Windows operating systems
Basic networking (DNS, DHCP, Wi-Fi, VPN)
Ability to support manufacturing-floor technology and work onsite as needed.
Preferred
Experience with ERP systems, ticketing platforms, or endpoint management tools.
Exposure to Active Directory or Azure AD.
Knowledge of IT asset management practices.
Education
Associate degree or higher in Information Technology, Computer Science, or a related field preferred.
Equivalent hands-on experience will be considered in lieu of a degree.
Industry certifications are a plus, including:
CompTIA A+, Network+, Security+
Microsoft 365 Fundamentals (MS-900)
Microsoft Certified: Modern Desktop Administrator Associate
Who Thrives in This Role
Someone who loves solving problems and helping people
Someone who communicates clearly and stays calm under pressure
Someone who is eager to learn and grow in an enterprise IT environment
Someone who takes initiative and follows through
What We Offer:
Competitive pay with performance incentives
100% company-paid medical, dental, and vision
401(k) with company match
3 weeks PTO, 8 paid holidays, and 2 floating holidays
Why You Will Love Working with Us:
Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement.
Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career
At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.
Requirements:
$37k-65k yearly est. 9d ago
Non FWS Help Desk Student Worker
Stark State College 3.9
Technical support technician job in North Canton, OH
Salary $11.00 Hourly Job Type Student Worker - Non FWS Job Number 202500202 Division VP Business, Finance & Info Tech Department Information Technology Opening Date 12/05/2025 Closing Date 1/30/2026 3:00 PM Eastern The Help Desk Assistant is responsible for providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette.
Other duties include dispersing help aids, and assisting help desk staff with projects as needed.
The Help Desk Assistant is responsible for knowing and upholding the policies and procedures set by SSC.
Online application requirements include uploading your Resume and Cover Letter explaining or stating your qualifications.
Also, please include the hours you are available to work and a copy of your schedule.
In addition, you may bring them to Robin Snedden or Jeff Aul at the Help Desk in room B219.
This is a non-federal work study student worker position.
Primary duties include providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette.
Assigning level 2 support to the appropriate IT group.
This position is responsible for assisting users at the Help Desk counter and over the phone.
Other duties include; answering phone calls; maintaining documentation racks; keeping printers filled with paper in the open computer lab areas, and assisting SSC staff with projects as needed.
The Help Desk Student Assistant is responsible for knowing and upholding the policies and procedures set by SSC.
Assistants must be punctual, able to learn and take direction and have general knowledge of the SSC campus.
Schedule is flexible and up to 20 hours per week.
Help Desk Hours:
Mon. - Thurs. 7:30 a.m.- 9:00 p.m.
Fri. - 7:30 a.m. - 4:00 p.m.
Sat. - 8:00 a.m. - 1:00 p.m.
We are seeking individuals with the following experience:
* Enrollment in an ET/IT program or previous IT experience is preferred.
* Excellent communication and writing skills.
* Experience with communication software and applications is preferred.
* Ability to work well with people.
* Strong telephone skills.
* Good grades are a plus.
In order to improve hiring efficiency, be more responsive, and help us find the best candidates Stark State has implemented the use of a few recruiting tools such as Qualifi and Skill Survey. You may hear from us through one of these platforms during the recruitment process.
Qualifi is a cloud-based phone interviewing platform. Think of this like traditional phone interviews, but faster - allowing us to be more responsive to you, the applicant.
Checking candidates' references for multiple top candidates provides a valuable means of verifying skills and experience represented in resumes and interviews. SkillSurvey Reference, a cloud-based, data-driven solution allows us to access relevant feedback from references provided by our candidates. The chosen references receive job-specific surveys on at least 26 critical behaviors and skills. These behavioral competencies have been scientifically studied and have been shown to correlate with work outcomes.
Stark State College utilizes E-Verify to ensure compliance with applicable employment eligibility laws. E-Verify is an electronic system used to confirm the employment eligibility of new hires. This process will be conducted in accordance with I-9 verification and will be done promptly upon hire for all incoming employees. To understand what E-Verify is and how it works please visit E-Verify.
Should you have any questions regarding your application or our recruiting and hiring process, please reach out to *****************.
$11 hourly Easy Apply 42d ago
Learn more about technical support technician jobs
How much does a technical support technician earn in Youngstown, OH?
The average technical support technician in Youngstown, OH earns between $29,000 and $83,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.
Average technical support technician salary in Youngstown, OH
$49,000
What are the biggest employers of Technical Support Technicians in Youngstown, OH?
The biggest employers of Technical Support Technicians in Youngstown, OH are: