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The differences between administrator secretaries and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an administrator secretary, becoming a customer service representative takes usually requires 6-12 months. Additionally, an administrator secretary has an average salary of $34,336, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for an administrator secretary include patients, routine correspondence and customer service. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Administrator Secretary | Customer Service Representative | |
| Yearly salary | $34,336 | $32,260 |
| Hourly rate | $16.51 | $15.51 |
| Growth rate | -8% | -4% |
| Number of jobs | 99,520 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 37% | High School Diploma, 33% |
| Average age | 50 | 40 |
| Years of experience | 2 | 12 |
Administrator secretaries are assistants to managers or higher officers in charge of administrative tasks. Their responsibilities include liaising with an organization's internal departments and in communicating with the general public. They make arrangements and scheduling of meetings, events, and appointments. Sometimes, they assume tasks in clerical and administrative nature. It is also part of their job to work hand-in-hand with executives, managers, and any other personnel in corporations.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Administrator secretaries and customer service representatives have different pay scales, as shown below.
| Administrator Secretary | Customer Service Representative | |
| Average salary | $34,336 | $32,260 |
| Salary range | Between $25,000 And $46,000 | Between $25,000 And $41,000 |
| Highest paying City | Urban Honolulu, HI | Des Moines, WA |
| Highest paying state | Hawaii | Washington |
| Best paying company | Deloitte | Oracle |
| Best paying industry | Manufacturing | Insurance |
There are a few differences between an administrator secretary and a customer service representative in terms of educational background:
| Administrator Secretary | Customer Service Representative | |
| Most common degree | Bachelor's Degree, 37% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | Western Carolina University | - |
Here are the differences between administrator secretaries' and customer service representatives' demographics:
| Administrator Secretary | Customer Service Representative | |
| Average age | 50 | 40 |
| Gender ratio | Male, 5.8% Female, 94.2% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 9.1% Unknown, 3.9% Hispanic or Latino, 15.9% Asian, 3.8% White, 66.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |