Customer Service Advisor
Customer service agent job in Amarillo, TX
Job Description
AMA TechTel is a rapidly growing telecommunications company and we have immediate openings for dynamic individuals in our Customer Service department as a Customer Service Advisor.
Customer Service Advisors
have the overall responsibility of delivering outstanding customer support to our rapidly growing customer base.
Customer Service Advisor Job Responsibilities
Handle inbound sales, customer service, billing and repair issues.
Have a thorough understanding of all products offered to ensure that you are comfortable and confident with any issues that arise to help customers.
Monitor ACD queues and manage talk times to ensure prompt, efficient service to customers.
Follow guidelines set up for proper call handling processes and procedures.
Achieve quality metrics through Quality Assurance guidelines.
Make outbound calls to customers to help gather information as necessary to resolve issues.
Sell residential product offerings to inbound callers while following correct sales procedures.
All other duties as assigned.
Requirements
Candidates must be a proven customer support professional with at least two years of call center experience.
Must also possess a high level of energy and motivation.
Ability to thrive in a fast paced environment and respond accordingly to high priority situations is essential.
Telecommunications experience is a plus.
Must have a high school diploma.
Spanish speaking preferred
Benefits
We offer a compensation plan including excellent benefits with 401K, health insurance, and a competitive starting salary.
Customer Service
Customer service agent job in Amarillo, TX
Job DescriptionSalary:
Business is booming!!
Looking for smiling faces to offer excellent customer service and assist with garment handling before and after the garments are cleaned and pressed.
Duties include, but are not limited to, greeting customers, handling drop-offs and pickups, creating invoices for incoming orders, and keeping your work space clean on a daily basis. If you have a great attitude and want to be a part of our business, we encourage you to apply. We are family owned and operated business and our employees are like family! We are hiring for both part time and full time! You can apply here, on our website at **************************** in person at any of our locations.
Customer Support Associate- Amarillo, TX
Customer service agent job in Amarillo, TX
At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits. Benefits offered include:
Medical & Prescription Drug Coverage
401K/Retirement Savings Plan
Dental Insurance
Vision Insurance
Basic Life Insurance
Short- and Long-Term Disability
Employee Assistance Program
Company Holidays & Paid Time Off
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Educational Assistance
LifeLock Identity Theft Protection
Paid Training
LinkedIn Learning
Bilingual (
Spanish-English
) Differential Pay upon completion of training and a bilingual assessment-Additional $2.00 per hour.
The shift is Monday through Friday 9:15 am to 6:15 pm.
Atmos Energy is seeking Customer Support Associates for our Customer Contact Centers in Amarillo and Waco.
Top Employer Recognition
America's Best Employers - Forbes Magazine
The 100 Most Trustworthy Companies In America - Forbes Magazine
Top Places to Work - Dallas Morning News
Best Places to Work - Mississippi Business Journal
Best Place to Learn - Dallas Chapter of the American Society for Training and Development (ASTD)
The Successful Candidate:
Responsible for performing basic customer support activities including billing review and adjustment, service order creation and emergency call handling. Maintains working knowledge of Atmos Energy customer service policies, procedures, and systems.
1. Responds to current and/or prospective customers regarding service connections, disconnections, marketing programs, billing questions and payment arrangements. This contact is primarily by phone but may also include other forms of communication. (20%)
2. Receives and processes transactions and requests based on designated level of authority. Forwards other issues to appropriate level of responsibility. (20%)
3. Analyzes, evaluates, and addresses customer issues utilizing current company policy. (20%)
4. Reviews, analyzes and corrects errors on customer accounts to ensure accuracy using an online Customer Information System. Communicates correct information to customers in a timely manner. (20%)
5. Research potential discrepancies on customer accounts and takes appropriate action to verify customer identity, address(es) and delinquent accounts as required. (10%)
6. Handles customer calls to ensure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes. (10%)
Minimum Requirements
Educational/Experience Level:
A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED); and successful completion of the Customer Service Assessment, demonstrating communication and customer service skills.
Communication Skills:
Requires excellent verbal and written communication skills.
Numeric Skills:
Requires the ability to perform basic addition, subtraction, multiplication, and division.
Computer Skills:
Requires intermediate computer skills for data entry, reference and/or retrieval tasks.
Previous experience with a Customer Information System is a plus.
Work Conditions:
Works in an indoor environment.
Occasionally requires performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting. May require sitting for long periods of time.
Other Requirements:
As a safety-sensitive position, pre and post-employment screenings, including but not limited to drug testing as outlined by the Department of Transportation and Pipeline Hazardous Material Safety Administration are required.
THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION
Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
About Us
Atmos Energy Corporation, an S&P 500 company headquartered in Dallas, is the country's largest natural gas-only distributor. We safely deliver reliable, affordable, efficient, and abundant natural gas to more than 3 million distribution customers in over 1,400 communities across eight states located primarily in the South. As part of our vision to be the safest provider of natural gas services, we are modernizing our business and infrastructure while continuing to invest in safety, innovation, environmental sustainability, and our communities. Atmos Energy manages proprietary pipeline and storage assets, including one of the largest intrastate natural gas pipeline systems in Texas.
Job Family:
Customer Service
Auto-ApplyCustomer Relations Representative - State Farm Agent Team Member
Customer service agent job in Amarillo, TX
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities:
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Simple IRA
Salary plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Requirements:
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Relations Representative - State Farm Agent Team Member
Customer service agent job in Amarillo, TX
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
About our Agency:
Our agency has proudly served the Amarillo, TX community since 2013, backed by over two decades of experience with State Farm in various roles. Im a West Texas native and graduate of Wayland Baptist University with a B.S. in Business Management, as well as a proud mom of two and a big sports fan.
Together, my team and I bring more than 45 years of combined State Farm experience. We are an Amarillo BBB Accredited Business and have earned prestigious State Farm recognitions, including Honor Club and Chairmans Circle.
We operate in a fast-paced, high-energy, and competitive environmentbut were also a tight-knit group that knows how to have fun. Im passionate about developing talent, and I dedicate time to mentoring and coaching my team to succeed. If you're a motivated professional with a passion for helping others and you're ready to grow your career, wed love to hear from you.
Position Overview:
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities:
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Requirements:
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Relations Representative - State Farm Agent Team Member
Customer service agent job in Amarillo, TX
Job DescriptionBenefits:
Licensing paid by agency
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Michael Fox - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
Communication and problem-solving skills.
Experience in customer service preferred.
Ability to handle high-stress situations calmly.
CSA PM1 Technician
Customer service agent job in Amarillo, TX
TEAM UP WITH US! The CSA PM1 Technician is responsible for keeping customer equipment running and deal with customers in all situations. DO YOU HAVE WHAT IT TAKES? WHAT YOU'LL DO: * Performs field inspections and pulls oil sample on Engine. * Completes inspection on Engine/Generator package and completes Cat Inspect application with pertinent information.
* Reports to CSA supervisor, customer and PSSR any problems found or anticipated repairs.
WHAT YOU'LL NEED:
* Ability to work independently and follow instructions as given.
* Knowledge of Caterpillar equipment.
* High school diploma or general education degree (GED).
* Valid drivers' license and good driving record. Will have to get a CDL.
* Computer knowledge a plus.
* Excellent customer service.
* Effective communication skills to relay varying information to customers and other employees in writing, verbally, or diagram.
* Successfully complete Work Steps assessment.
WHY WORK WITH US?
* We like to take care of business and have fun doing it!
* We offer health, dental, vision, life, and more as a comprehensive benefits package.
* Don't you want to work with awesome people?
IMPORTANT INFORMATION:
While performing the duties of this job, the employee is regularly required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The employee is regularly exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to high, precarious places and fumes or airborne particles.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Required travel up to 60%.
This position is considered a safety sensitive position.
The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.
EEO/AA
Auto-ApplyCustomer Care Coordinator - Order Experience I
Customer service agent job in Amarillo, TX
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.
JOB PURPOSE:
Receives and implements new equipment requests, determines reimbursement eligibility and coordinates the timely provision of services. Facilitates timely order movement through Numotion's order processing system.
KEY RESPONSIBILITIES:
§ Assists customers with new equipment requests, obtains demographics, enters and maintains accurate data in order processing system while progressing orders through to completion.
§ Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding.
§ Enters orders into order processing system assuring that efforts are made to accurately and completely perform intake steps.
§ Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
§ Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.
§ Coordinates scheduling of ATP's and seating technicians for evaluations and adjustments requests.
§ Meets all set productivity and performance standards
§ Participates in New Equipment department initiatives to continually improve department results.
§ Other duties as assigned by manager
§ Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion's mission.
§ Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
§ Provide excellent customer service for all internal and external customers at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
§ The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.
REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:
§ High school diploma or general education degree (GED) or equivalent combination of experience and education.
§ Minimum one year of customer service experience.
PREFERRED COMPETENCIES AND QUALIFICATIONS:
§ Strong communication skills, both written and verbal
§ Strong listening, organization and priority setting skills.
§ Ability to work in a fast-paced environment and juggle multiple priorities.
§ Ability to think quickly, assess a situation and make a sound decision.
§ Ability to provide best-in-class customer service
§ Working knowledge of service order processing experience
§ Knowledge of complex rehab equipment and products
§ Prior experience working in durable medical equipment industry
§ Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers.
§ Knowledge of MS Word, Excel, PowerPoint, and Outlook
PHYSICAL WORK REQUIREMENTS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
§ Frequent use of hands, wrists, fingers associate with computer equipment.
§ Prolonged periods of time working at a desk and/or on a computer.
§ Occasionally move and reach with arms and hands.
§ Ability to communicate effectively.
§ Ability to work overtime as needed.
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Insurance Client Service Specialist
Customer service agent job in Amarillo, TX
Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and "bring it" every day, EPIC is always looking for people who have "the right stuff" - people who know what they want and aren't afraid to make it happen.
Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
JOB OVERVIEW:
Fairly Group, a division of EPIC Insurance Brokers, specializing in risk management and insuring clients in the sports and entertainment industries.
We are seeking a detail-focused individual with prior experience handling transactional documents to join our Risk Consulting team as a Customer Service Specialist. This entry-level role will be part of an internal team responsible for intake, processing and review of injury reports and medical bills on behalf of our clients. This is a key role within our team that requires high attention to detail, accuracy, sense of urgency, and reliable communication skills. This role provides top-notch client support as well as day-to-day support of the team.
LOCATION: Amarillo, TX, in office 5 days a week
WHAT WE ARE LOOKING FOR:
* Strong administrative skills and high attention to detail/accuracy.
* Candidates with strong, professional communication skills - both written and verbal. Ideal candidates can successfully pivot between providing detailed and accurate written communication, as well as picking up the phone and having a detailed verbal conversation.
* Candidates who adapt well to priority changes, deadlines, and consistently are quick to respond to/or acknowledge communications (both from internal and external sources).
* Curiosity and eagerness to learn. Knowledge of workers' compensation's billing and reimbursement is helpful to have but not required. The team can teach the important aspects of the industry, but ideal candidates will love learning, be a self-starter and enjoy variety in their work.
* Positive and outgoing disposition, eager to work as a team but also functions well working independently.
WHAT YOU'LL DO:
A detailed list of job duties includes (but is not limited to):
* Receive, set up and track injury reports in internal Claim System.
* Review medical bills for accuracy and process them efficiently for bill review or negotiation.
* Effective and timely communication with all clients - via email and telephone regarding questions about claims submissions, bill status, reimbursement amounts and general inquiries.
* Work and interface with insurance carrier and third-party administrator claims adjusters as well as other ancillary vendors and medical providers as related to medical billing.
* Receive and process physical mail into internal system.
* Submit and receive data related to injured worker Medicare eligibility.
* Participate in occasional telephonic claim review calls with team members and clients.
WHAT YOU WILL BRING:
* Minimum of 2 years of professional experience working in a fast-paced, administrative role.
* Experience working with Worker's' Compensation claims or billing is highly preferred but not required.
* Excellent organizational, interpersonal and communication skills.
* Good problem-solving skills and critical thinking skills.
* Ability to work in a fast-paced environment and deliver results to meet timelines.
* Ability to be discreet and maintain the security of customer information.
* Proficient in Microsoft Office Suite, in particular Outlook, Excel, Word and PowerPoint
COMPENSATION:
The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.
WHY EPIC:
EPIC has over 60 offices and 3,000 employees nationwide - and we're growing! It's a great time to join the team and be a part of this growth. We offer:
* Generous Paid Time off
* Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
* Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
* Generous employee referral bonus program of $1,500 per hired referral
* Employee recognition programs for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!)
* Employee Resource Groups: Women's Coalition, EPIC Veterans Group
* Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
* Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
* Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
* 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
* EPIC Gives Back - Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
* We're in the top 10 of property/casualty agencies according to "Insurance Journal"
To learn more about EPIC, visit our Careers Page: ************************************************
EPIC embraces diversity in all its various forms-whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
California Applicants - View your privacy rights at: *******************************************************************************************
Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#LI-AT1
(3285)
Auto-ApplyClient Services Specialist
Customer service agent job in Amarillo, TX
The Client Services Specialist is responsible for marketing and sales, enrollment facilitation and administrative duties including preparing spreadsheets and marketing materials, preparing memorandum, emails and other communications in support of the regional sales manager and the West Texas sales team. Additionally, from time to time they will source, develop, soft sell, promote, market and administer insurance products and administrative services of FFGA. The CSS collaborates with internal and external clients to facilitate billing, bill reconciliation, and generate payroll reports, as well as develop client relationships and the company's benefit & CRM system. This position will work with school districts in the K-12 market assisting the sales team with providing product options in core and voluntary benefits.
Qualifications
* Must have Group One Life and Health License or be able to obtain in 90 days.
* 2 years proven track record in customer service.
* 2 years of Administrative Assistant experience.
* Willing to travel 40% of the time in and out of assigned territory with overnight stays.
* Strong customer service skills and a proven track record of handling sensitive client information.
* Must have proven oral & written communication, as well as presentation skills through work.
* Must have strong knowledge and work experience using Excel, Word & Outlook.
* High school diploma required or equivalency required (GED).
Preferred Qualifications
* 2 years experience working with benefits (medical, dental, vision, prescription drug service and retirement plans).
* Bachelor's Degree from an accredited university.
* Knowledge of general benefit plan terminology highly preferred.
* Knowledge of the K-12 market benefits highly preferred.
Must be able to obtain and maintain security clearances and successfully complete a thorough background check.
EQUAL OPPORTUNITY EMPLOYER
Call Center Representative
Customer service agent job in Amarillo, TX
Join our dynamic team as a Full-Time Call Center Representative at Perdue, Brandon, Fielder, Collins and Mott L.L.P. in Amarillo, Texas. This onsite position offers a vibrant office environment where your contributions significantly impact customer service excellence. You will thrive in a fast-paced, energetic atmosphere designed to foster high performance and collaboration among colleagues. With a starting pay of $15.00 per hour, this role not only offers competitive compensation but also provides a chance to sharpen your skills in customer interactions and problem-solving.
You will play a vital role in creating positive experiences for our clients while reflecting our core values of integrity and tenacity. You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, and Paid Time Off. If you're ready to take the next step in your career and be part of a team that puts people first, we encourage you to apply today!
Perdue, Brandon, Fielder, Collins and Mott L.L.P.: What drives us
Perdue Brandon strives to create an environment for our team and clients to thrive. That includes knowing our Mission, having a Vision and building on the Core Values that serve as our foundation. Our Mission: Anchored in trust, our law firm pursues excellence with a relentless dedication to reliability, respect and results, creating partnerships that fuel success. Our Vision: To ensure every community has the resources to prosper.
What would you do as a Call Center Representative
As a Full-Time Call Center Representative at Perdue, Brandon, Fielder, Collins and Mott L.L.P. in Amarillo, Texas, you will play a pivotal role in our customer service operations by making outbound calls and efficiently managing a high volume of inbound calls. Your expertise will help ensure that every interaction reflects our commitment to excellence and integrity. In this fast-paced office environment, you will engage with a diverse clientele, addressing inquiries and resolving issues with professionalism and tenacity. Whether initiating outreach or responding to incoming requests, you will contribute to a high-performance team that values customer satisfaction and encourages energetic collaboration among all representatives.
This role is ideal for those who thrive on busy days and enjoy the challenge of meeting the needs of our customers head-on.
Requirements for this Call Center Representative job
To excel as a Full-Time Call Center Representative at Perdue, Brandon, Fielder, Collins and Mott L.L.P. in Amarillo, Texas, candidates should possess a combination of essential skills and relevant experience. Previous office experience is preferred, as it will help you navigate our structured environment effectively. A background in customer service is highly valued, enabling you to engage meaningfully with clients during both inbound and outbound calls. Strong oral and written communication skills are crucial for articulating information clearly and professionally.
Proficiency in Microsoft Office applications-specifically Word, Outlook, and Excel-is necessary for efficiently managing correspondence and data. Additionally, a proactive approach, attention to detail, and the ability to adapt in a fast-paced atmosphere will contribute significantly to your success in delivering outstanding customer service and upholding our firm's principles.
Knowledge and skills required for the position are:
* Previous office experience preferred
* Experience in customer service preferred
* Strong oral and written communication skills
* Proficiency in Microsoft Office, specifically word, outlook and excel
Join our team today!
If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you!
79106
CALL CENTER AGENT
Customer service agent job in Amarillo, TX
JOB TITLE: Call Center Agent JOB CLASS NUMBER: CLR077 PAY GRADE: G03 FLSA STATUS: non-exempt BUSINESS UNIT NAME: Utility Billing REPORTS TO: Call Center Supervisor/ Utility Billing Manager SUPERVISORY WORK: Under the direct supervision of the Call Center Supervisor, a Call Center Agent is an individual who works closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Agent may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful Call Center Agent, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
ESSENTIAL RESPONSIBILITIES
* Answers or makes calls to clients to learn about and address their needs, complaints, or other issues with products or services.
* Responds efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
* Engages in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
* Builds lasting relationships with clients and other call center team members based on trust and reliability.
* Utilizes software, databases, scripts, and tools appropriately.
* Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.
* Takes part in training and other learning opportunities to expand knowledge of company and position.
* Adheres to all company policies and procedures.
MINIMUM REQUIREMENTS
* High School Diploma or equivalent.
* More education or experience may be preferred.
* Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
KNOWLEDGE, SKILLS, AND ABILITIES.
* Understanding of company products, services, and policies.
* Proficiency with computers, especially with CRM software, and strong typing skills.
* Ability to ask prying questions and diffuse tense situations.
* Strong time management and decision-making skills.
* Adaptability and accountability.
* Fluency in multiple languages may be desired. Working knowledge of customer service techniques, database systems, web-based systems, and billing systems
* Ability to deal effectively with others in a courteous manner.
* Ability to speak in a clear and concise manner.
* Ability to operate a variety of office equipment.
* Ability to ask appropriate questions to obtain necessary information.
* Ability to make sound judgments regarding customer issues.
* Ability to apply and calculate various rates associated with City services.
* Ability to operate a personal computer.
* Ability to understand and operate a variety of computer programs simultaneously.
* Ability to cope with heavy public traffic both in person and by phone with constant interruptions.
* Ability to multi-task.
* undefined
ADA PROFILE
Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this Job, the employee is required to exert up to 10 pounds of force occasionally, and/or up to 5 pounds of force frequently, and/or up to 5 pounds of force constantly to move objects. The employee is also required to balance, crouch, feel, finger, handle, pull, push, reach, speak, stand, stoop, talk, see, and walk. Also requires the ability to make rational decisions and preform repetitive motions.
WORK ENVIRONMENT
Will work Monday-Friday, 9am to 2pm.
The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state, and local law.
The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at ************.
The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.
The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at ************.
Auto-ApplyRetail Customer Sales & Service Representatives: Entry Level - PAID TRAINING - Grow into Management
Customer service agent job in Amarillo, TX
LDP Entertainment Solutions is a high energy promotional marketing firm in the Amarillo, TX area. We specialize in retail brand management and client acquisition. All representatives are cross trained in marketing and sales through events, promotions, product launches and demonstrations. LDP Entertainment Solutions's focus is to grow the territory and promote representatives from within to aid in the territory management and training of future business partners.
Job Description
** NO DOOR TO DOOR, NO BUSINESS TO BUSINESS AND NO TELEMARKETING**
The Power of More
Join a community of trailblazers who are changing the way people live. Take advantage of a stellar training program that will propel your career forward in record time. Connect with a tight-knit network of men and women who are just as passionate about the environment as they are about reaching -- and surpassing -- their career goals.
When you join the Power team at LDP Entertainment Solutions -- more than 1,300 strong and growing -- you'll experience a shared dedication to a greater goal, and an opportunity to be part of a future-focused team of innovative leaders as we expand nationwide. Most important, you'll have the opportunity to earn three times more than the average sales representative in other industries.
You won't have to cold call a single person. You will be trained to give a 20-year proven customer service and sales presentation to pre-qualified leads that are actually looking for the products we sell. If you have a passion for customer service and sales, the drive to succeed, the skills to communicate and the desire to win, welcome home.
It's decision time. So decide to earn more, give more, and grow more.
Retail Customer Service and Retail Sales Representatives:
A full-time W-2 inside sales position, your role will be to develop relationships with pre-qualified prospective and existing customers.
Prior to your first interaction with prospective customers, 75% of the legwork has been done for you. We have a very rigorous pre-qualification process that ensures we are putting our sales reps in the best possible position to succeed.
Your only focus has to be on your career. We only ask you to learn our primary product lines, stay true to your training and deliver a proven sales presentation to consumers that truly need what you offer.
Primary job responsibilities include:
Delivery of interactive customer service and sales presentations on electronics and entertainment services to decision makers.
Participation in ongoing customer service and sales training and coaching camps on a weekly basis.
Team building and mentorship
Strategic presentation development
Business and management development
Qualifications
Highly developed interpersonal, organizational and communication skills
Ability to speak publicly with confidence and poise
Strong sense of ambition, self-motivation and self-discipline
Ability to work both independently and in a team setting
Naturally outgoing and articulate individual who thrives in social settings
Previous sales experience preferred
BA/BS preferred
Salary and Benefits:
Monthly opportunities for performance-based non-monetary rewards, such as luxury vacations, high-end electronics, gift cards and tickets to concerts and sporting events
Insurance plans and paid vacation days available after 90 Days
Access to paid training classes to develop your professional skill sets
A dynamic social program filled with can't miss events, parties, and activities, including an annual bonus in the form of a company trip to a Mexico, Jamaica or Puerto Rico each November for you and a significant other.
Apply here or on our website!
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Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service
Customer service agent job in Amarillo, TX
Job Description
Build a strong
Foundation
both professionally and personally with a career at Long John Silvers! We're looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, Long John Silvers is the perfect place to learn, grow and succeed!
We offer the following:
A commitment to promote from within
Training and mentorship programs
Reward and recognition culture
Competitive Pay
Flexible schedules- day, night and evening shifts
Free meal each shift
Career advancement and professional development opportunities
401K plan
The responsibilities of the team member will include:
Interaction with customers: receiving orders, processing sales and monies and managing customer issues.
Preparation of products.
Maintaining quality of product.
Monitoring all service equipment.
Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level.
Champions recognition and motivation efforts
Requirements
The ideal candidates must want to have fun serving great food to our customers!
Must be at least 16 years of age
Accessibility to dependable and reliable transportation
Excellent communication skills, management/leadership and organizational skills.
Physical dexterity required (the ability to move up to 50 lbs. from one area to another).
Attendance and Punctuality a must
Operating of cash register as needed and making change for other cashiers.
Basic Math skills
Complete training certification
Enthusiasm and willingness to learn
Team player
Commitment to customer satisfaction
Strong work ethic
Customer Service / Front Desk SR
Customer service agent job in Amarillo, TX
Requirements
High School Diploma or GED required.
Schedule flexibility to include evenings and weekends.
Previous front desk experience.
Proficient in Microsoft Office.
Integrity | Service | Courage | Responsibility | Passion. We are proud to be an equal opportunity employer.
Customer Service Specialist- Luxury Portrait Studio
Customer service agent job in Amarillo, TX
We are looking for a motivated and enthusiastic Customer Service Specialist to join our team! As a Customer Service Specialist, you will be responsible for providing support to our customers, resolving customer complaints, and providing a positive and top-quality customer experience.
Schedule
Monday - Friday 9am - 5pm and occasional weekends as needed
Responsibilities
Providing customer support via telephone, e-mail, voice chat or in-person
Informing customers about products and services
Responding to customer questions
Resolving customer complaints
Suggesting solutions for common problems
Preparing documents and reports
Updating customer database
Training new customer service agents
Collaborating with the management team
Improving overall customer satisfaction
Qualifications
Minimum of a High School Diploma
Minimum of 5 years of experience in customer service
Strong computer skills
Superb verbal and written communication skills
Strong interpersonal skills
Excellent customer service skills
Ability to build relationships with clients
Strong persuasion skills
Excellent multi-tasking skills
Ability to work with others
Excellent problem-solving skills
Ability to prioritize tasks
Ability to work under pressure
Ability to work in a fast-paced environment
Flexibility to work shifts
Ability to meet deadlines
Job Types
Full Time, Permanent
Salary
$12 - $15 per hour
Davy Knapp Photography has been in business 22 years creating centerpiece portraits for busy families so their family's love and connection can stand out in a world of distraction.
Eyewear Customer Service/Sales Advisor Part Time
Customer service agent job in Amarillo, TX
About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients. This role reports to the Office General Manager. Some weekend and evenings shifts required.
You Will
Provide patients with exceptional customer service by understanding and advising the patient's needs
Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
Provide patients with comprehensive explanation of insurance benefits
Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
Collaborate with doctor(s) and team members to provide seamless patient experience
Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
Participate in other office duties as assigned
About You
Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)
A proactive approach to problem solving with an entrepreneurial spirit
Willing to learn about industry, product, and services
Ability to sell with a desire to meet office goals with a “can do” attitude
Friendly, caring, and patient-centric person who thrives in a fast-paced environment
Team player who is willing to collaborate to provide the best patient experience
Growth With Us
Grow and develop your career through role specific training programs
Participate in our Vision coverage and associate discounts on our products
Introduction | MyEyeDr.
How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.
This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.
MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.
Auto-ApplyOutside Parts & Service Representative
Customer service agent job in Amarillo, TX
The Parts Outside Sales Representative duties: sells parts by taking and clarifying customer orders, retrieving and selling new and replacement parts, receiving and recording new parts inventory, maintaining parts databases and maintaining a safe and secure environment. Completes sales by entering purchased items into sales/inventory system; obtaining payment, adding purchase to credit account and issuing sales receipts. Receives returned items: inspecting items, returning payment, issuing credit, re-packing and re-shelving items and returning damaged items to supplier.
HLAs HIGH LEVERAGE ACTIVITIES (focus actions that will return the highest impact):Identify, pursue and maintain a constant flow of potential customers that meet or exceed established quotas through prospecting, networking and referral activities.
Takes customer orders by listening to and clarifying requests; identifying parts; offering and explaining alternative solutions.
Provide solutions to customers regarding products, availability, product uses and credit terms.
KEY RESPONSIBILITIES AND PERFORMANCE MEASURES:
Completes sales by entering purchased items into sales/inventory system; obtaining payment; adding purchase to credit account; issuing sales receipts. Maintains parts inventory by verifying supplies; placing orders when order-points are reached.
Answer customers questions about products, prices, availability, product uses and credit terms.
Recommend solutions to customer needs, based on customer interests.
Stocks items by unpacking, arranging and placing items in bins and on shelves; adjusting inventory system.
Receives returned items by inspecting items; returning payment; issuing credit; re-packing and re-shelving items; returning damaged items to supplier.
Maintains safe and secure environment by following safety and security standards and procedures; complying with codes.
Identify prospective customers by using business directories, following leads from existing clients, rental departments and other internal sales people, as well as your own lot and dealership check.
Updates job knowledge by participating in educational opportunities; reading about new products.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Other duties assigned by manager.
QUALIFICATIONS AND EXPERIENCE:Must have a minimum of three years dealership parts experience.
Data entry skills, telephone skills, customer focus, customer service, verbal communication, selling to customer needs, meeting sales goals, product knowledge, inventory control, professionalism, job knowledge.
Must have strong verbal and written communication skills.
Ability to work independently as well as work well with people.
Valid Drivers License required.
PHYSICAL AND ENVIRONMENTAL CONDITIONS:The position is located in the office and shop environment as well as duties performed outside. Mobility of walking, standing and bending is frequent. Dexterity, hearing and talking requirements are constant. Visual ability to detect situations of concern is constant. The employee will occasionally lift up to and over 50 pounds. Must be able to meet the public and make decisions. Exposure to heat, cold, dust and dirt. Travel required.
NOTE: This Position Profile is not intended to be an all-inclusive. Employee may perform other related duties as required to meet the on-going needs of the company. The Position Profile is intended to describe the general nature and level of work being performed by individuals assigned to this job. It is not an exhaustive listing of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. Management reserves the right to revise the job or to require that other tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technological development.
Auto-ApplyOutside Parts & Service Representative
Customer service agent job in Amarillo, TX
The Parts Outside Sales Representative duties: sells parts by taking and clarifying customer orders, retrieving and selling new and replacement parts, receiving and recording new parts inventory, maintaining parts databases and maintaining a safe and secure environment. Completes sales by entering purchased items into sales/inventory system; obtaining payment, adding purchase to credit account and issuing sales receipts. Receives returned items: inspecting items, returning payment, issuing credit, re-packing and re-shelving items and returning damaged items to supplier.
HLAs HIGH LEVERAGE ACTIVITIES (focus actions that will return the highest impact):Identify, pursue and maintain a constant flow of potential customers that meet or exceed established quotas through prospecting, networking and referral activities.
Takes customer orders by listening to and clarifying requests; identifying parts; offering and explaining alternative solutions.
Provide solutions to customers regarding products, availability, product uses and credit terms.
KEY RESPONSIBILITIES AND PERFORMANCE MEASURES:
Completes sales by entering purchased items into sales/inventory system; obtaining payment; adding purchase to credit account; issuing sales receipts. Maintains parts inventory by verifying supplies; placing orders when order-points are reached.
Answer customers questions about products, prices, availability, product uses and credit terms.
Recommend solutions to customer needs, based on customer interests.
Stocks items by unpacking, arranging and placing items in bins and on shelves; adjusting inventory system.
Receives returned items by inspecting items; returning payment; issuing credit; re-packing and re-shelving items; returning damaged items to supplier.
Maintains safe and secure environment by following safety and security standards and procedures; complying with codes.
Identify prospective customers by using business directories, following leads from existing clients, rental departments and other internal sales people, as well as your own lot and dealership check.
Updates job knowledge by participating in educational opportunities; reading about new products.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Other duties assigned by manager.
QUALIFICATIONS AND EXPERIENCE:
Must have a minimum of three years dealership parts experience.
Data entry skills, telephone skills, customer focus, customer service, verbal communication, selling to customer needs, meeting sales goals, product knowledge, inventory control, professionalism, job knowledge.
Must have strong verbal and written communication skills.
Ability to work independently as well as work well with people.
Valid Drivers License required.
PHYSICAL AND ENVIRONMENTAL CONDITIONS:The position is located in the office and shop environment as well as duties performed outside. Mobility of walking, standing and bending is frequent. Dexterity, hearing and talking requirements are constant. Visual ability to detect situations of concern is constant. The employee will occasionally lift up to and over 50 pounds. Must be able to meet the public and make decisions. Exposure to heat, cold, dust and dirt. Travel required.
NOTE:
This Position Profile is not intended to be an all-inclusive. Employee may perform other related duties as required to meet the on-going needs of the company. The Position Profile is intended to describe the general nature and level of work being performed by individuals assigned to this job. It is not an exhaustive listing of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. Management reserves the right to revise the job or to require that other tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technological development.
Auto-ApplyCSA PM1 Technician
Customer service agent job in Amarillo, TX
**TEAM UP WITH US!** The CSA PM1 Technician is responsible for keeping customer equipment running and deal with customers in all situations. **DO YOU HAVE WHAT IT TAKES?** **WHAT YOU'LL DO:** + Performs field inspections and pulls oil sample on Engine. + Completes inspection on Engine/Generator package and completes Cat Inspect application with pertinent information.
+ Reports to CSA supervisor, customer and PSSR any problems found or anticipated repairs.
**WHAT YOU'LL NEED:**
+ Ability to work independently and follow instructions as given.
+ Knowledge of Caterpillar equipment.
+ High school diploma or general education degree (GED).
+ Valid drivers' license and good driving record. Will have to get a CDL.
+ Computer knowledge a plus.
+ Excellent customer service.
+ Effective communication skills to relay varying information to customers and other employees in writing, verbally, or diagram.
+ Successfully complete Work Steps assessment.
**WHY WORK WITH US?**
+ We like to take care of business and have fun doing it!
+ We offer health, dental, vision, life, and more as a comprehensive benefits package.
+ Don't you want to work with awesome people?
**IMPORTANT INFORMATION:**
While performing the duties of this job, the employee is regularly required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The employee is regularly exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to high, precarious places and fumes or airborne particles.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Required travel up to 60%.
This position is considered a safety sensitive position.
The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.
EEO/AA
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.