Customer Accounts Advisor
Customer service representative job in Brunswick, GA
The salary range for this role is $12.25 to $13.00 per hour*.
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest ratewe in good faith believe we would pay for this role at the time of this posting. We may ultimately paymore or less than the posted range, and the range may be modifiedin the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remainsin the Company's sole discretion unless and until paid and may be modifiedat the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
Utility Service & Fumigation Specialist
Customer service representative job in Brunswick, GA
We are looking for motivated, driven individuals to join our team! Start your career as a Pest Control Technician in our groundbreaking dual function pest control and fumigation position, supporting all aspects for pest elimination. In our 7-week comprehensive PAID TRAINING program designed to provide the tools and resources for you to be one of the best in your field in both pest elimination and commercial fumigation. We also provide assistance to obtain all necessary licenses - no prior experience required!
Whether supporting commercial businesses in safeguarding their customer and providing solution for everyday pest management or whether you are supporting the import or export of produce, pallets, or logs we have licensed experts across the U.S. The work supports the Ecolab Mission to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, abundant energy, and healthy environments.
In addition to joining a Fortune 500 organization, you will be eligible for our comprehensive benefits package Day 1! This includes access to a suite of offerings including but not limited to: health insurance, 401k with company match, pension, paid parental leave, select discounted childcare resources, education assistance, and more.
What's in it For You:
* The ability to make an impact and shape your career with a growing company that is passionate about protecting the world's vital resources
* Abundant advancement opportunities within the Pest Division and across broader Ecolab
* Work collaboratively in an active environment with a team of fumigation experts
* Receive a company service vehicle for business use
* Access to best-in-class resources, tools, and technology
What You Will Do:
* You will be responsible for working with a variety of customers in the hospitality and other commercial businesses to identify and solve pest problems
* Keep abreast of Ecolab's product/service offerings and industry conditions, to enhance service and sales of pest prevention/elimination solutions
* Use handheld computerized equipment to manage service and document structural, sanitation and pest issues, and gas monitoring equipment to conduct readings during fumigations
* Assist with the complete fumigation process, including but not limited to sealing, tarping, introduction of fumigant, conducting fume readings, and aerating/de-gassing facilities
* Read, understand, follow labels, and MSDS forms for hazardous chemicals used during services provided
* Inspect, maintain, and utilize Personal Protection Equipment (PPE) properly
* Follow proper safety protocols including OSHA mandated and customer specified guidelines
* Use equipment involved in fumigation management services, including electronic devices for recording and reporting data
Position Details:
As an Industry leader, it is no surprise Ecolab offers a world class training program designed to provide the tools and resources for you to be one of the best in your field. During your training program, you will be required to travel to Ecolab Corporate Headquarters in Saint Paul, Minnesota for 1 of the 7 weeks. The remaining weeks will be in-field training. Ecolab will arrange and pay for your travel and certain travel-related expenses.
This position requires successful completion of the 7-week in-field and classroom training program to maintain employment. 2 of the weeks will be focusing on fumigation and the other 5 on pest elimination.
This is a field-based position and may require travel to the following cities and surrounding areas:
Savannah/Brunswick, GA
Combination route - some of the work is day work & some is overnight graveyard work (9/10pm to 5/6am)
Minimum Qualifications:
* High School diploma or equivalent
* Two years of work or military experience
* Position requires a current and valid Driver's License
* Due to the nature and hours of work, must be 18 years of age or older
* Willingness to be on-call during off work hours and weekends as necessary
* Position requires the ability to work overnight shifts as needed
* Anticipate 50% or more overnight travel for business during peak season
* Position requires understanding and interpreting English labels and Safety Data Sheets (SDS) for hazardous chemicals
* Position requires the ability to obtain a TWIC card to access secure facilities
* Position requires the ability to obtain a CDL with Hazmat endorsement
* Position requires the ability to obtain required pest certification, fumigation licensing, and/or business licensing pursuant to state/local law
* Ecolab conducts a background check on all candidates who receive a job offer
* Due to federal contract requirements, this Pest Elimination position requires a drug test including THC for all candidates who receive a job offer
* Immigration sponsorship not available for this role
Physical Demands:
* Position requires wearing and using a respirator or Self-Contained Breathing Apparatus
* Position requires lifting/pushing/pulling/carrying up to 70 pounds chest high
* Position requires working in a variety of conditions which may include confined spaces, damp and/or dusty locations, freezing and hot conditions, extreme heights of up to 150 feet, and use of ladders, scissor lifts, or arial boom lifts
* Essential duties of the position include lifting, stooping, kneeling, crouching, bending, reaching, climbing, using hands and fingers, balancing, walking, standing, talking and hearing
* Drive a company vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle)
Preferred Qualifications:
* Previous customer service experience
* Previous pest elimination industry or route experience
* Experience working with reading product labels, computing and mixing accurate concentrations of chemicals, following all label requirements
Annual or Hourly Compensation Range
The pay range for this position is $47,400-$71,000. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
* Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
* Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
Auto-ApplyRelationship Specialist
Customer service representative job in Brunswick, GA
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.
* SELECTION PROCESS:
As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months.
ACCOUNTABILITY STATEMENT
The Relationship Specialist's responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship-building position must be able to describe VyStar Credit Union's value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals.
ESSENTIAL RESPONSIBILITIES
Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively.
Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs.
Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately.
Handle personal and business account transactions, open accounts, and process various types of loan applications.
Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance.
Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes.
Support and participate in all Credit Union initiatives and campaigns.
Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
Work with relative independence to accomplish tasks.
Exhibit a high degree of integrity, trustworthiness, and professionalism always.
Exude a positive and professional attitude with members and partners consistently.
Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and escalating more complex concerns.
Embrace VyStar's Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments.
Actively lead by example through community service supporting the VyStar brand.
Utilize excellent verbal and written communication skills.
Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service.
Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union's products and services, resulting in booked sales.
Address and overcome objections effectively while educating members about the wide array of offerings available.
Perform other duties as assigned.
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.
JOB QUALIFICATIONS
EDUCATION
High school diploma/GED is required
Associate's degree is preferred
EXPERIENCE
Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution.
KNOWLEDGE, SKILLS & ABILITIES
Ability to process accurate transactions and requests.
Must possess and utilize excellent listening skills, verbal, and written communications skills.
Proficient in the use of the Internet and Microsoft Office.
Must have an outgoing personality and a strong desire to help people.
Must be professional in appearance and attitude.
Must be able to handle many tasks in a fast-paced environment.
Must possess strong critical thinking and decision-making abilities.
Strong communication skills and a genuine passion for sales are essential for success in this role.
May stand throughout entire shift in order to assist members or other staff.
DISCLAIMERS AND WORK ENVIRONMENT
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.
The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
ADDITIONAL JOB DESCRIPTION
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.
Focus Focus your full attention by carefully listening to and observing your client or member.
Connect Consistently be friendly and approachable. Demonstrate you care.
Understand Listen empathetically and ask questions. (70%/30%)
Counsel Recommend solutions based on your client's or member's needs and objectives.
Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action.
VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources
Auto-ApplyCustomer Service Associate
Customer service representative job in Brunswick, GA
Job DescriptionDescription:
Job Title: Customer Service Associate
Department: Store Operations
Job Summary: The Customer Service Associate works to support the success and profitability of the store. They hold a
crucial role because they create the first and last impression with customers in their store every day. The Customer
Service Associate is responsible for supporting the management team in facilitating and completing all store level tasks
including food preparation, cash register duties, customer service, cleaning and all other related functions. The
Customer Service Associate ensures an exceptional customer experience by providing world class customer service and
fosters a cohesive, collaborative, team-oriented relationship with all team members.
Essential Functions:
-Smile and greet customers in a friendly manner as they enter the store. Provide a fast, friendly and enjoyable
shopping experience whether they are a gas/fuel, a retail sales, or a food service guest Respond to customer requests in
a timely and efficient manner. Engage each customer genuinely and thank them for their business.
-Operate a cash register adhering to all Company policies and standards. Maintain proper cash levels and follow all
cash handling and shift change processes and procedures to ensure no cash shortages occur. Complete customer transactions
including gas/fuel, retail sales, and food service items.
-Adhere to federal and state laws, and company policy regarding the sale of alcohol, tobacco, lottery and all other
age restricted products.
-Ensure the proper execution of assigned foodservice programs and procedures. Assure fresh, quality food, hot coffee
and beverages are available at all times.
-Follow Friendly Express uniform, appearance, and dress code policies.
-Adhere to the execution of established safety and security policies and procedures
-Ensure the proper execution of all assigned store level marketing programs.
-Suggestively sell promotions, food and beverage specials and Friendly Express loyalty programs.
-Maintain a clean customer-ready store inside and outside.
-Complete all store housekeeping functions (i.e., Cleaning, dusting, sweeping, mopping, emptying trash, cleaning
restrooms, cleaning food service equipment, policing parking areas and lot, cleaning gas pumps, etc.)
-Replenish products and supplies to ensure in stock conditions at all times. Rotate and front-face stock to ensure
freshness and quality of products and easy customer access. Remove damaged and out-of-code merchandise from the shelves.
-Keep store looking neat and attractive.
-Communicate with Management team regarding customer requests or complaints and any vendor related concerns. Report
all theft and any suspected shoplifting.
-Check in external and internal vendors according to standards and procedures.
-Follow all company policies, procedures, and quality standards.
-Assume other duties and responsibilities as assigned to accommodate store operational needs.
-Represent the Friendly Express brand by exemplifying Friendly Express core values.
Requirements:
-Must be at least 18 years of age to be considered for this position.
-Ability to Multi-task, perform repeated bending, reaching, prolonged standing, and be able to occasionally lift up to
50 pounds.
-Basic language and mathematical skills.
-Ability to read and comprehend simple instructions, short correspondence, and memos.
-Willingness to work weekends, nights, and holidays as scheduled.
-Must be able to reliably report to work on time, as scheduled.
Distribution Support Representative
Customer service representative job in Brunswick, GA
Distribution Support Representative (1 opening) - Brunswick and Hinesville Headquarters
Work Location(s): 3951 Community Road Brunswick, Ga 31520 / 923 W Oglethorpe Hwy Hinesville, Ga 31313
provides administrative support to the Savannah Distribution Area.
Job Responsibilities include:
Answer phone calls in a professional and responsive manner, accurately assessing the relative urgency and priority of each call and follow through to ensure the customer is appropriately handled
Support SERP activities by assisting with manpower tracking, logistics, and other duties as assigned with potential for overnight travel
Serves as the timekeeping administrator.
Coordinate meetings by scheduling conference rooms, handling catering requests, reserving audiovisual equipment, etc.
Help sort and distribute incoming mail.
Maintain a high level of customer service by coordinating internal and external customer requests
Handle Oracle for the group (expense statements, mileage, procurement card charges)
Ordering office supplies
Maintaining confidential information including archiving of business records
Updating on call information in ARCOS
Support Region SERP activities by assisting the Storm Center with the creation of Storm Teams in Manpower Tracking and other support duties
Candidate must be available to work overtime during storm duty - this could include evenings, weekends and/or holidays.
Job Qualifications
Education
High School diploma or equivalent required
College coursework and/or degree are a plus.
Certification as an administrative professional is a plus.
Job Experience
At least 2 years of administrative/secretarial experience supporting multiple managers and staff in a business setting preferred.
Prior data entry and reporting experience.
Previous experience using an online time recording system/software preferred.
Expense reporting knowledge a plus.
Experience working with a diverse group with multiple needs preferred.
Suitable years of experience working within dispatching and systems support is a plus.
Knowledge, Skills & Abilities
Candidate must successfully qualify on the EEI SASS test.
Proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Outlook)
Knowledge of Oracle HCM, ARCOS, MAXIMO, JETS, CAMP, GRITS desired
Experience with CSS preferred.
NJUNS
GA 811 Locate tracking
Effective communication skills
Excellent customer service skills
Organizational skills-maintaining calendars, scheduling/coordinating meetings
Ability to prioritize tasks
Ability to solve problems in a timely manner
Team player by assisting in other areas when necessary
Ability to adapt to a changing environment
Flexible, multi task oriented, ability to meet deadlines, work with minimum supervision
Knowledge of Company operations, policies and procedures
Auto-ApplyCustomer Service Representative - Perry Lane
Customer service representative job in Brunswick, GA
BRUNSWICK, GA
Our number one priority is to serve customer needs in a courteous and professional manner.
Our CSRs are not just cashiers.
Our CSRs are required to do the following.
Provide a friendly greeting to all customers
upon entering the store
or on the phone.
Get to know your customers, learn, and use their name.
Go out of your way to make customers feel important and valued.
Move quickly to provide fast yet, friendly service.
Help people buy by pointing out promotional items and suggestive sell to customers when appropriate.
Thank
customers for their business and invite them back.
Without our customers we would not be in business. It s imperative that they receive 100% of our attention and we show appreciation for their business. Additional responsibilities include:
Cleaning & Housekeeping: Inside
Restrooms: Floor, toilet, sink, mirror, walls, and ceiling clean and odor free. Soap, towels and toilet paper stocked
Trash Cans: Emptied, clean and bags tucked out of site
Doors, windows, walls, shelves, and sills.
Floors: Sweep and mop, free of trash, spills, and stains
Coolers: Doors and shelves cleaned free of stains and spills
Rugs: Swept and free of trash
Transaction Counter: Clean and organized. Remove items not for sale.
Shelves: Clean and dust free
Food Service Area: Equipment and prep area clean and organized
Back office and cooler neat and organized
Coffee and Fountain Area: Clean, free of spills and trash
Merchandise: Clean and dust free
Cleaning & Housekeeping: Outside
Parking Lot: Swept and free of trash, oil, gas spots, cigarette butts, and weeds
Windows & Doors: Clean, no faded or unauthorized signs
Entrance Sidewalk: Clean, stain and trash free
Trash Cans: Clean, not overflowing, and bags tucked out of site.
Fuel Islands: Clean dispensers and nozzles.
Squeegies & towels on all islands, windshield buckets clean and full
Merchandising
Stock, front, and face all merchandise
Bag Ice
All merchandised priced
Cooler fronted and labels faced
Stock fountain, cooler, and freezer, condiments
Brew Coffee
Check and remove out of date merchandise
Move and build displays.
Sales Counter: Proper Cig. display, products priced
Stock lottery supplies and cigarettes
Change bag in box syrup on fountain
Accounting/Legal
Proper cash & credit card, refund, and shift procedures including cash drops and safe operations
Basic math computation to count back change
Adhere to policies on age restricted product sales
Inventory Control: observe and react to shoplifters and gas theft
Misc.
Check in vendors
Maintain safe environment gas spills, emergency stop, slips, falls, lifting procedures
Attend store meetings and view website
Log and report maintenance issues to manager immediately
Position Requirements:
Ability, Education, and/or Related Work History
Must be in physically good shape and able to lift bend and stand up to eight hours.
Must be able to bend/squat/twist/stoop/kneel and reach forward.
Must be able to work in a cooler at a temperature of 32 degrees.
Must be able to lift 50 lbs.
Must be able to push/pull 45 lbs.
Must be able to do basic math.
Must be able to speak, read and write English and communicate with customers in English.
Be able to climb a two to five foot ladder and maintain balance to clean windows and stock and arrange coolers and shelves, hang and/or change signs in and around store.
Must be able to react to a fire by lifting a fire extinguisher weighing 10 pounds and moving it to the fire area.
**Equal Opportunity Employer**
Customer Relations Representative - State Farm Agent Team Member
Customer service representative job in Yulee, FL
Job DescriptionBenefits:
Hiring bonus
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Position Overview
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Service Associate
Customer service representative job in Brunswick, GA
Job Description
As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.
Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Working Conditions
•
Retail store environment where extended periods of standing are required
•
Retail store stockroom environment subject to fluctuations in temperature
•
Frequent lifting and maneuvering of merchandise and displays.
•
Exposure to dust and extreme temperatures while unloading trailers.
•
Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.
Customer Service Associate FT
Customer service representative job in Brunswick, GA
We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do.
Job Title: Customer Service Associate FT
Location: Retail Grocery Location
Position Overview
The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management.
Primary Responsibilities & Accountabilities
Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
Maintain confidentiality of information.
Put up discarded or returned merchandise.
Perform cashier associate duties, as necessary.
Perform pricing duties, as necessary.
Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
Perform other job-related duties as assigned.
Qualifications
Minimum
Must be 18 years of age.
High school diploma or equivalency.
Ability to read, write and speak English proficiently.
Ability to understand and follow English instructions.
Authorization to work in the United States or the ability to obtain the same.
Successful completion of pre-employment drug testing and background check.
Preferred
Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
Possess a proficient working knowledge of office, front end systems and equipment.
Possess proficient computer skills.
Possess demonstrated skills in the ability to perform and deliver customer service expectations.
Demonstrate good organizational skills.
High standard of integrity and reliability.
Required Behaviors
Lives the Values
by embracing the essence of the company demonstrating a commitment to the company's goal and values.
Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
Business-driven
showing passion for the business, delivering results consistently.
Customer-orientated
by passionately demonstrating that the customer comes first… always by putting the customer's needs above all else.
People Passion
through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
Compliance with all company policies and procedures.
Must complete service training within sixty (60) days of position start date.
Job Tag
#WD
Auto-ApplyCustomer Service Rep(03136) - 450092 SR 200 #7B
Customer service representative job in Callahan, FL
Job Description You got game? You got spring in your step? You want the best job in the world? And a schedule that works with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, you've found the right place!Duties & Responsibilities:
We are looking for Customer Service Representatives with pep, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing world-class customer service and executing fast and accurate pizza making skills.
Your job responsibilities would include (but are not limited to):
•Greeting customers and taking orders with a smile (yes, you even have to smile when you answer the phone)!
•Operating the cash register and collecting payment from customers.
•Making fast, accurate and consistent products while complying with all portion sizes, recipes and baking procedures.
•Maintaining cleanliness of the restaurant from the first thing the customer sees all the way to the back of the store.
•Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards.
•Other duties as assigned.
What are we looking for?
The good news is we can teach you how to answer the phone and make a perfect pizza. But here are a few skills you should have to be a successful Customer Service Representative:
•Happy customers keep us in business. You've to be a fun and friendly person, who is comfortable talking to strangers.
•The team is what makes working in our store fun. You have to be a team player who is on time every day with a great attitude!
•Our stores are open 365 days a week. Yes, that's right even on the weekends and the holidays; that's when we are busiest! While you're schedule is pretty flexible, you have to be willing to work when the team needs you the most.
•You have to be at least 16 years old.
We're growing so fast, it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's just your hobby, main-gig, or supplemental job, drop us a line. We are sure to have just the thing for you!Additional Information
Work Conditions
EXPOSURE TO
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
Varying and sometimes adverse weather conditions when delivering product, driving and couponing.
SENSING
Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.
Far vision and night vision for driving.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
PHYSICAL REQUIREMENTS, including, but not limited to the following:
Standing
Most tasks are performed from a standing position. Walking surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.
Walking for short distances for short durations
Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.
Sitting:
Paperwork is normally completed in an office at a desk or table
Lifting:
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72 high.
Carrying:
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
During delivery, carry pizzas and beverages while performing walking and climbing duties.
Pushing:
To move trays which are placed on dollies.
A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Climbing:
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
During delivery of product, navigation of five or more flights of stairs may be required.
Call for CVs: Role Players
Customer service representative job in Brunswick, GA
LEVEL: Various
TYPE: Consultant/Contract
McColm & Company (McColm) is a mission-driven and customer-focused consulting firm that equips change makers with the knowledge, skills, and insights they need to succeed in an increasingly complex world. McColm specializes in supporting U.S. federal customers with national security and foreign affairs focused portfolios by managing bespoke professional training programs, delivering effective training support solutions, and providing highly specialized technical assistance and analysis expertise to decision makers.
McColm issues this Call for CVs for Role Players to serve on an anticipated contracts. The position descriptions below detail the general duties and qualifications of the anticipated positions, contingent upon contract award.
Duties
McColm seeks to build a bench of Role Players from a variety of backgrounds who are available for intermittent and short term assignments to create live action and realistic training environments that support learning and skills development of national security and foreign affairs focused Government personnel. Role players may be assigned to travel to different sites to re-enact training exercises and are provided with a script or scenario that they must follow to participate in exercises. Roles include various scripted and unscripted roles of casualties, protesters, host country community members, local officials, insurgents, police officers, interpreters, and many others.
The general duties of the Role Player are as follows:
Study assigned role and any scripts provided to ensure realistic reenactment.
Provide acting during training programs to assist in creating scenarios simulating situations that may be encountered while on TDY or deployments.
Maintain acting character for duration of scenario.
Follow directions given by instructors regarding the given scenario.
Participate in rehearsals and preparatory meetings to ensure effective coordination and preparation.
Operate in an outdoor field environment in various climate conditions (i.e. heat, humidity, sleet, rain) when required.
Demonstrate reliability and timeliness with ability to be at training locations when necessary.
Requirements
The qualified candidate for Role Player should possess the following experience:
Previous experience as a role player for federal training programs is highly desired.
High school diploma or GED equivalent preferred.
Possess excellent verbal and written English skills, and knowledge of one or more target languages, including the ability to listen and interpret messages correctly.
Capable of performing their assigned work, including moving distances up to 3 kilometers (KM) over uneven ground and remaining standing for extended periods of time order to support training.
Ability to lift and carry up to 25 pounds in scenario and during OE set-up/tear down and carry all associated equipment props in support of the training environment.
Perform mission-related duties in a manner that ensures mission success within safety constraints.
Previous experiences as Linguist/Cultural Advisor/Role Player CONUS and OCONUS is a plus for roles that require foreign language application.
Must be reliable, punctual, and able to pass background checks to receive approval to access federal facilities.
Willing and able travel to austere/hazardous locations as necessary.
Must be a U.S. Citizen.
McColm & Company is an equal opportunity employer offering employment without regard to race, color, religion, sex, age, sexual orientation, national origin, citizenship, gender identity or expression, disability status, or any other characteristic protected by federal, state or local laws.
Due to the high volume of applications McColm receives and to ensure we comply with our internal hiring policies, we regret we are not able to respond to individual phone calls or emails regarding application status.
Auto-ApplyTechnical Support Representative
Customer service representative job in Brunswick, GA
We are excited to add this position to our growing team! LiveOak Fiber employees enjoy 100% company-paid medical, dental, vision benefits, as well as bonus potential. At LiveOak Fiber, you will be part of a team that values your ideas, contributions, and career growth. Our offices are located just minutes from the beautiful Emerald Coast of Florida and the gorgeous Golden Isles of Georgia. The following is an overview of the role and what we are looking for in a successful candidate.
Position Overview & PurposeThe Technical Support Representative provides frontline technical assistance to customers by diagnosing service issues, troubleshooting network-related problems, and supporting the provisioning of voice and data services. This role ensures timely resolution of customer concerns, accurate documentation, and coordination with internal teams to deliver an excellent customer experience.
Essential Duties & Responsibilities- Troubleshoot and resolve customer technical issues through digital communication channels.- Assist with provisioning of voice and data services and phone number porting.- Process new customer orders and update existing accounts.- Schedule installations, work orders, and trouble calls.- Apply foundational networking principles to diagnose service-related problems.- Work daily tickets using customer service and ticketing systems.- Collaborate with engineering and customer service teams to resolve escalated issues.- Use tools such as Calix Cloud to monitor and troubleshoot customer network performance.- Escalate complex issues when appropriate to ensure timely resolution.- Conduct proactive outreach to address potential service concerns and gather customer feedback.
Knowledge, Skills & Abilities- Strong customer service orientation with clear communication skills.- Basic understanding of fiber internet services, networking, and related equipment.- Effective troubleshooting and problem-solving abilities.- Proficiency with customer service platforms, ticketing systems, and diagnostic tools.- Ability to work independently and collaboratively in a team environment.- Detail-oriented with strong organizational and time-management skills.
Basic Qualifications & Competencies- Minimum 2 years of technical support experience with networking or telecommunications background.- Experience supporting voice services, provisioning, and updating customer accounts.- Experience scheduling work orders using dispatch or service systems.- Familiarity with billing and provisioning platforms.- Ability to work flexible hours, including occasional nights and weekends.- Strong communication, customer service, and problem-solving skills.- Technical certifications (e.g., Network+, CCNA) are a plus.
Preferred Qualifications & Competencies- Associate degree or equivalent experience.- Experience in the telecommunications or ISP industry.- Knowledge of fiber optic technology and related equipment.- Certifications in customer service or technical support.
Physical Demands & Working Environment- Walking: up to 40%- Standing: up to 40%- Reaching: up to 10%- Lifting/Bending: up to 10%- Work environment includes both indoor and occasional outdoor tasks.- Ability to lift up to 45 pounds.- Travel: 10%STATEMENTThe qualification requirements, physical demands, and work environment characteristics described in this are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully.
This in no way states or implies that the essential duties described are the only responsibilities involved in the position. The employee is required to follow any other instruction and to perform any other duties by any person authorized to give instructions or assignments.
This in no way states or implies a contract of employment. LiveOak Fiber reserves the right to modify this job description at their discretion at any time and will notify the employee of the change.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
We are an Equal Opportunity Employer. At LiveOak Fiber, we are committed to creating a diverse environment and are proud to promote inclusiveness in everything we do. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. LiveOak Fiber is also committed to compliance with the Americans with Disabilities Act (ADA).
Our workplace is committed to promoting a safe and healthy environment for all employees. Therefore, we maintain a drug-free workplace policy to ensure the well-being and productivity of our team.
Auto-ApplyCaregiver Service Specialist
Customer service representative job in Brunswick, GA
Job Description
Help at Home is hiring a Caregiver Service Specialist!
This role is onsite Monday - Friday, 8am - 5pm
The Caregiver Service Specialist will be focused on ensuring our caregivers have everything they need to provide amazing service to our clients. They will be instrumental in helping Help at Home retain caregivers through engagement, support and issue resolution. The Specialist will also ensure compliance with state requirements as well as ongoing caregiver roster management.
Essential Duties/Responsibilities:
Caregiver roster management - maintain preferences and desired hours and ensures information is accurate and up to date in all systems.
Monitors the performance of assigned caregivers who provide and support patients with personal care to ensure quality service.
Ensures ongoing Caregiver compliance according to state requirements that may include in-service trainings, additional background checks, etc.
Proactively reaches out to new caregivers to welcome and support them.
Communicates with caregivers through regular touchpoints and provides recognition and engagement opportunities.
Reviews caregiver satisfaction surveys and takes action where needed.
Appropriately handles caregiver questions and issues.
Performs other related duties as assigned.
This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.
Education and Experience:
At least 18 years of age.
High school diploma or GED required. Bachelor's degree preferred.
One (1) to two (2) years of customer service or related experience required.
Other requirements pursuant to state or local rules as applicable.
Required Skills and Abilities:
Excellent organizational skills; ability to multitask and manage multiple responsibilities.
Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
Strong problem-solving skills; ability to deal with conflict in a professional manner.
Ability to multitask and manage multiple responsibilities.
Basic computer literacy and typing skills.
Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
Physical Requirements:
Ability to move or traverse about in offices, including ascending and descending stairs.
Ability to communicate effectively and clearly with others to exchange information.
Data Security and Privacy Statement:
At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.
We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.
Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.
Customer Service Agent
Customer service representative job in Kingsland, GA
Job DescriptionWe're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!Compensation:
$15 - $17 hourly
Responsibilities:
Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
Coordinate and arrange transportation operations efficiently to ensure the timely delivery of goods and materials
Track and monitor shipments closely to provide real-time updates to clients and internal teams within the area
Resolve issues and delays promptly by communicating effectively with drivers, warehouse staff, and customers
Keep accurate records of all transportation activities, including driver logs and delivery schedules
Improve efficiency and reduce costs by continuously optimizing routes and procedures
Qualifications:
Must possess exemplary interpersonal skills, communication skills, and active listening skills
Must have graduated high school, received a G.E.D. or equivalent
Strong knowledge of customer interface and interaction
About Company
USKO Workforce Inc. is rapidly growing and expanding globally in the transportation industry. Offering the highest quality transportation services, we work around the clock to ensure that we provide our customers with unbeatable service and rates.
For us, providing our customers with a top-notch, hassle-free experience is our main priority.
We pride ourselves on being one of the fastest and most reliable truckload carriers in North America. Our teams work tirelessly around the clock to ensure all of our customers' needs are not only met but also exceeded.
Our company offers benefits such as 401(k), medical, dental, and vision. As well as company-sponsored Life AD&D.
Customer Service Representative - State Farm Agent Team Member
Customer service representative job in Brunswick, GA
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Simple IRA
Hourly pay plus commission/bonus
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Service Advisor
Customer service representative job in Kingsland, GA
Job Description
We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now!
The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required.
All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances. Due to our growth, great career advancement opportunities are available too!
For immediate consideration, please complete our employment application. We look forward to hearing from you!
Customer Service Representative
Customer service representative job in Fernandina Beach, FL
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Thank you for applying! We are currently accepting walk-in applications and interviews daily, Monday through Saturday from 8:00 AM 5:00 PM at our office:
3764 Broadway, Gary, Indiana
We encourage all applicants to stop by for on-the-spot interviews.
In addition to the role you applied for, we also have other positions available. Dont miss this opportunitycome prepared to meet with our hiring team!
Service Advisor- Yulee
Customer service representative job in Fernandina Beach, FL
Tire Outlet is more than a tire store. We're a complete automotive repair business that offers a range of services from tire and oil change services to air conditioning and tire service. Our customers know they can depend on our team of mechanics to fix their vehicles right the first time. No matter what your vehicle needs, you can count on us for exceptional tire and auto services.
The Service Advisor is responsible for selling and promoting all products and services offered by Tire Outlet by following the company's store standards and expectations. They help manage the team and workflow in the shop, and are the manager on duty when the store manager is out.
COMPENSATION: $16-$20/hr -based on expeirence.
Principal Duties and Responsibilities:
Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers
Other duties as assigned
Qualifications:
High School Diploma or equivalent
Prior experience as a Service Advisor is helpful, but not required
Professional appearance and proven ability to work in a process driven environment
Possess valid driver's license
Must be at least 18 years old
Ability to work a minimum of five days per week, including Saturday's
Benefits:
Competitive Bi-Weekly Pay
Tuition Reimbursement, up to $3,000 annually
Paid Vacation and Sick Time
6 Paid Holidays
Medical, Dental and Vision Insurance
Life Insurance (Company paid)
401(k) Retirement Savings Plan with Company Match
Discounted Services on Personal and Immediate Family Vehicles
Opportunity for Advancement!
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyCall Center Representative
Customer service representative job in Midway, GA
JOB TYPE Full-Time PAY TYPES Hourly MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role, you'll respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services.
This is an exciting opportunity to work on high-profile projects with some of the world's most recognizable brands. If you're a natural problem solver who thrives on delivering exceptional service and creating positive customer experiences, we'd love to hear from you!
Start your career with a growing team that values your potential. With our industry-leading training, you'll gain the skills and confidence to succeed. No prior call center experience required! We welcome candidates from all customer-facing industries, including hospitality, retail, and food service.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
* -------------
POSITION RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
Key Responsibilities:
* Handle inbound and outbound calls professionally and efficiently.
* Resolve customer issues on the first call through effective problem-solving.
* Research and retrieve information across systems to support customer needs.
* Accurately document interactions and process claims.
* Guide customers through options to find the best solutions.
* Follow scripts, policies, and procedures while using available resources.
* Protect customer privacy and handle sensitive information appropriately.
* Escalate complex issues to the appropriate team members.
* Stay current with training, updates, and program knowledge.
* Maintain consistent attendance and adhere to scheduling requirements.
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
We provide comprehensive training, so if you're positive, driven, and eager to learn, you're encouraged to apply! Success in this role comes from building strong relationships and applying your training to deliver great customer outcomes.
Qualifications
* Must be 18 years or older
* High school diploma or equivalent
* Strong communication and organizational skills
* Typing speed of 20+ WPM
* Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
* Familiarity with Windows operating systems
* Reliable and punctual
* Skilled in troubleshooting and follow-up
* Able to multitask and self-manage effectively
* Excellent interpersonal skills
Preferred (Not Required)
* 1+ year of experience in customer service, tech support, sales, or administrative roles
* Experience in state or federal work environments
CONDITIONS OF EMPLOYMENT
All MCI Locations
* Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
* Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
* Paid Time Off: Earn PTO and paid holidays to take the time you need.
* Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
* Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
* Retirement Savings: Secure your future with retirement savings programs, where available.
* Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
* Life Insurance: Access life insurance options to safeguard your loved ones.
* Supplemental Insurance: Accident and critical illness insurance.
* Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
* Paid Training: Learn new skills while earning a paycheck.
* Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
* Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
DISCLAIMER
The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
Qualifications Entry-Level
Auto-ApplyCustomer Service Representative - Store #120
Customer service representative job in Kingsland, GA
As a Customer Service Representative at Parker's Kitchen, you will provide fast, accurate, and friendly service, while helping store leadership maintain store-side operations, ensuring an exceptional experience for every customer, all while upholding the high standards Parker's Kitchen is known for.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Service:
* Deliver exceptional customer service by addressing customer needs and resolving issues promptly and professionally.
* Speak honestly and act with integrity, upholding company values at all times.
Cash Handling & Transactions:
* Handle cash transactions, fuel transactions, and other retail shift duties as assigned.
* Responsible for alcohol, tobacco, lottery sales, and other age-regulated products.
Operational Duties:
* Ensure compliance with company policies, procedures, and safety regulations across all store activities.
* Attention to detail while multitasking.
* Stock and replenish inventory throughout the store, including food and beverage areas, to ensure products and supplies are consistently in stock.
* Perform all store housekeeping duties, including cleaning, dusting, sweeping, mopping, and emptying trash, to maintain a clean and organized environment.
* Assist the store leader with additional tasks as needed.
REQUIREMENTS:
* Must be 18 years of age or older to work in store operations.
* Must be 16 years of age to work in kitchen operations
* Must have reliable transportation.
* Flexible availability is required, including nights, weekends, and holidays.
PHYSICAL REQUIRMENTS:
* Ability to stand for extended periods, ranging from 8 to 10 hours.
* Ability to push or pull up to 50 pounds.
* Ability to multitask, perform repeated bending, standing, reaching, and occasionally lift up to 50 pounds
* Comfortable working in environments with wet floors, temperature fluctuations, and loud noise levels.