Information systems technician jobs in Ashland, KY

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Kick-start your IT career at the ground level of a mission-driven, high-tech organization! As a Support Analyst I at Centrus Energy, you'll be the friendly first responder for everyday technology needs-keeping desktops, systems, and users up and running. With hands-on experience, mentorship from senior analysts, and exposure to enterprise tools, this role is your launchpad into the world of professional IT support. What You Will Do: You will serve as the front line of IT support, responding to help desk requests, troubleshooting hardware and software issues, managing user accounts, and supporting daily desktop operations across the site. You'll install and maintain operating systems and business applications, assist with new software deployments, maintain IT inventories, and collaborate with senior analysts on troubleshooting and projects. Along the way, you'll help keep systems secure, reliable, and ready for business-while learning the foundations of enterprise IT in a fast-paced environment. We'd Love To Hear From People With: * 7+ years education and experience * Foundational knowledge of computer hardware, desktop and server operating systems * Experience with desktop applications and office productivity software * Hands-on troubleshooting skills for hardware and software issues * Ability to obtain and maintain a Q-level security clearance A Successful Candidate Brings: * IT Help Desk or customer support environments * Familiarity with diagnostic tools, standards, and basic networking protocols * Currently holds a "Q" level security clearance. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. This position will require a pre-employment background check and a pre-employment drug test and vetting to ensure Centrus Energy can meet the requirements of 10 CFR Parts 810 and 1017 to grant access to export-controlled information and Unclassified Controlled Nuclear Information, respectively. Such access is required for the performance of this position. Centrus Energy and all subsidiaries shall abide by the applicable legal requirements. We prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Centrus Energy Corp. is an Equal Opportunity Employer.

Marshall Health Network is looking for qualified candidates to fill a User Support Analyst vacancy. With technical guidance from the Network Administrator, the PC/Network Support Analyst functions as a technician performing installation and support of printers, personal computers (PC's), peripheral equipment, and end user network connectivity. This position is responsible for providing support for institution PC software and performing minor repairs to PC hardware. Assist with the performs training for rend users on PC software, hardware, printers, network access and electronic mail.

Kick-start your IT career at the ground level of a mission-driven, high-tech organization! As a Support Analyst I at Centrus Energy, you'll be the friendly first responder for everyday technology needs-keeping desktops, systems, and users up and running. With hands-on experience, mentorship from senior analysts, and exposure to enterprise tools, this role is your launchpad into the world of professional IT support. What You Will Do: You will serve as the front line of IT support, responding to help desk requests, troubleshooting hardware and software issues, managing user accounts, and supporting daily desktop operations across the site. You'll install and maintain operating systems and business applications, assist with new software deployments, maintain IT inventories, and collaborate with senior analysts on troubleshooting and projects. Along the way, you'll help keep systems secure, reliable, and ready for business-while learning the foundations of enterprise IT in a fast-paced environment. We'd Love To Hear From People With: 7+ years education and experience Foundational knowledge of computer hardware, desktop and server operating systems Experience with desktop applications and office productivity software Hands-on troubleshooting skills for hardware and software issues Ability to obtain and maintain a Q-level security clearance A Successful Candidate Brings: IT Help Desk or customer support environments Familiarity with diagnostic tools, standards, and basic networking protocols Currently holds a “Q” level security clearance. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. This position will require a pre-employment background check and a pre-employment drug test and vetting to ensure Centrus Energy can meet the requirements of 10 CFR Parts 810 and 1017 to grant access to export-controlled information and Unclassified Controlled Nuclear Information, respectively. Such access is required for the performance of this position. Centrus Energy and all subsidiaries shall abide by the applicable legal requirements. We prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Centrus Energy Corp. is an Equal Opportunity Employer.

Marshall Health Network is seeking a highly motivated and detail-oriented Tech Support Specialist to provide technical support and assistance to end users. The ideal candidate will troubleshoot hardware and software issues, coordinate department moves, and ensure smooth technology operations. Key Responsibilities: Troubleshoot user logon issues, including password resets and account access problems Diagnose and resolve issues with scanners, printers, and related peripherals Assist with the coordination and execution of department moves, ensuring technology is properly set up and functional Set up new computers, including hardware installation, software configuration, and network connectivity Prepare and maintain training rooms, ensuring computers, projectors, and other tech equipment are operational Work tickets in the ticketing system, documenting issues, resolutions, and follow-up actions Provide excellent customer service and technical support to end users Collaborate with IT teams and other departments to ensure a seamless technical environment Maintain and update technical documentation related to IT support processes

Prepares 2D and 3D drawings and schematics under supervision and detail procedural guidelines from Project Manager or Project Engineer. Prepare design drawings, maps, details and other exhibits necessary to complete an engineering design package. Utilize CAD software and add-ons to complete tasks efficiently. Working knowledge of AutoCAD, Microstation, and associated design software program Requirements Associates degree or 4 years related experience Years of experience: 2-7 years

The Level 2 Technical Support technician is responsible for installation and troubleshooting of desktops and laptops that are n scope for hardware refresh activities. Responsible for local coordination, installation and on-going support for Windows7 and Windows10 desktops and laptops. Responsible for maintaining a standard image provided by the Corporate office on user laptops and desktops. Responsible for receiving hardware, hardware disposal and software license tracking. Requires frequent interface with the user community. Strong troubleshooting capabilities are required. Candidate will be required to setup and configure desktop and laptop equipment (Toshiba and Lenovo) with Windows7 and Windows10. Qualifications Requirements: Strong knowledge of Microsoft Office applications (Excel,Word) and Windows2010 / 2013 Professional. Knowledge of TCP/IP, DNS, WINS, DHCP and Microsoft SCCM. Basic understanding of Active Directory and Microsoft's Application Compatibility Toolkit. Experience using the remote control features of Microsoft's SCCM a plus. Familiarity with Outlook a plus. Candidate must have good communication skills and MUST be able to follow instructions. Additional Information All your information will be kept confidential according to EEO guidelines.

The Level 2 Technical Support technician is responsible for providing second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting). Responsible for local coordination, installation and on-going support for Windows 7 (and legacy Windows OS versions) desktops, laptops, printers and plotters. Responsible for maintaining a standard image provided by the Corporate office on user laptops, desktops and peripheral devices which may include smartphones, tablets and other handheld devices. Responsible for receiving hardware, hardware disposal and software license tracking. Requires frequent interface with the user community. Strong troubleshooting capabilities are required. Candidate will be required to setup and configure desktop and laptop equipment (Dell, Toshiba and Lenovo) with Windows 7. Strong knowledge of Microsoft Office applications (Excel,Word) and Windows 7. Knowledge of TCP/IP, DNS, WINS, DHCP and Microsoft SMS. Basic understanding of Windows Active Directory and Microsoft's Application Compatibility Toolkit. Experience using the remote control features of Microsoft's SMS a plus. Familiarity with Exchange a plus. MCSE and other certifications a plus. A+, Network+, Toshiba/Lenovo/Dell certifications a plus. Candidate must have good communication skills. Strong troubleshooting capabilities are required to provide laptop and desktop hardware support, to include warranty repair resolution, in a Windows 7 environment. Strong ability to prioritize and track assignments will be required to ensure tasks are completed w/o the need for constant follow-up from supervisor. Strong interpersonal and communication skills (written and verbal) are a must to maintain our customer 1st focus, document processes and to communicate effectively within the team. Quality in deliverables needs to be a major focus for customer confidence and to reduce the need for rework by the support team. Ability to follow strict hardware inventory processes - applies to all stages of asset handling (receiving through deployment).Candidate must have experience troubleshooting multi-function printer and plotter issues in a networked environment. Experience installing and troubleshooting desktop applications. Must be able to operate with minimal supervision. For this reason the successful candidate must be able to prioritize tasks/ workloads to achieve expected results utilizing strong troubleshooting and self-initiative skills.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Range: 8.75 - 14.5 We are an equal opportunity employer and participate in E-Verify in states where required.

Summary/Objective An adult peer support specialist shall: (1) Use relevant personal stories to assist other consumers through experience; (2) Serve as a role model to a consumer; (3) Encourage consumer voice and choice during development and implementation of plans; (4) Support a consumer by: (a) Attending team meetings on behalf of the consumer at the request of the consumer; or (b) Accompanying the consumer to meetings upon the consumer's request; (5) Empower a consumer to have the confidence to be a self-advocate; (6) Help providers or other individuals understand the importance of integrating consumer voice and choice in services and support within a system of care; (7) Promote socialization, recovery, self-advocacy preservation, and enhancement of community living skills for consumers; and (8) Complete and maintain documentation of a minimum of six (6) hours of related training or education in each subsequent year after successful completion of the adult peer support specialist training or receipt of waiver, and shall submit a list of all trainings in which the adult peer support specialist participated, the provider or presenter of the training, and the number of hours of each training to the department every three (3) years. The submission due date shall be the last day of the month of which the adult peer support specialist's initial training was completed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Are you looking for the best place to work? Join ARC Health Systems, LLC which was selected as one of the 2024 Best Places to Work in Kentucky by the Kentucky Chamber of Commerce, based on surveys of our employees! Are you passionate about serving in an environment of shared purpose and shared goals while driving the ARC mission and values to excellence for our clients, patients and team members? ARC has been leading the way and has become one of the fastest growing healthcare systems in Kentucky (and beyond!) in addiction treatment, mental health services and improving lives by creating opportunities for people to discover hope and live their God-given destiny! ARC is ready to offer you “The B.E.S.T. of ARC” (Balance, Energy, Safety, Training) on day 1 when you enter through our doors. ARC is a thriving, dynamic, and fast-paced healthcare system environment where compassion, accountability, respect for the dignity of life, entrepreneurship, and stewardship are key elements of every thing we do! We are hiring a Peer Support Specialist (PSS) for our growing team! As a Peer Support Specialist we offer you the opportunity to work in a dynamic, team-oriented, environment helping individuals overcome substance abuse addiction. In this role you will be part of a multi-functioning team that works interdependently with other departments in the organization. Key Responsibilities: Hold peer support groups for the clients of the center Maintain confidentiality and comply with company, state, federal and HIPAA rules and regulations Charting duties for insurance purposes Maintain a positive, professional attitude toward clients, staff and volunteers Handle crisis situations in a calm supportive manner Complete drug screening when needed Create a safe and healthy environment for clients Perform Residential Staff duties as needed The above is intended to be a general outline of job duties and not a complete list. Key Experience and Education Needed: Must be Peer Support Certified by the state of Kentucky. High school graduate or GED preferred Valid driver's license Other Qualifications to be Considered: Self motivated Availability to work some evening, overnight and/or weekend shifts Good communication skills Ability to meet deadlines and stay on schedule Ability to enforce program requirements Problem solving abilities Basic computer skills ARC full-time employees enjoy very attractive benefits packages for employees and their families to include health, dental, vision, life insurance, a wide array of ancillary insurance products for life's needs, 401(k) plan with company matching and to ensure the work-life balance - generous paid vacation, sick, holiday and maternity/paternity leave policies. Come join ARC and transform lives anchored in strong family relationships, social responsibility and meaningful career paths by empowering our nationally recognized crisis to career model! Addiction Recovery Care, LLC and its affiliated entities are an equal opportunity employer. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Full-time Description Customer Support Engineer Morehead, KY (On-site; Day shift) RAJANT CORPORATION, the 20+year leader in industrial wireless patented Kinetic Mesh networking solutions, is redefining real-time connectivity with resilient Smart Routing technology, ensuring secure, dynamic, and uninterrupted data flow for industrial autonomous and mobile operations across various extreme environments like mining, autonomy and robotics, industrial security, and underground communications. Position Summary: Rajant is seeking a Support Agent to join the Customer Support & Managed Services Department for Rajant's industry-leading mesh networking products. This is a full-time, in-person, entry-level position at our office in Morehead, KY. A good match has a general understanding of wired and wireless networking and is comfortable learning new tools. Bash and Python scripting experience is helpful but not required. If you are a problem solver who loves figuring out how things work, this role is a great fit for you. What You'll Do: Ø Triage incoming support requests via portal, email, and phone in Odoo Helpdesk (or similar). Ø Provide timely acknowledgement and set clear expectations for next updates. Ø Capture entitlement, site details, severity, and core diagnostics; gather logs and evidence. Ø Perform first-line troubleshooting using runbooks and knowledge base articles; stabilize issues where possible. Ø Assign or engage next-level engineers when needed and own the case through closure. Ø Document steps taken and outcomes; contribute improvements to runbooks and templates. Ø Participate in weekly retrospectives and help ship small process/tooling improvements. Ø Communicate professionally with customers and partners throughout the lifecycle of the case. This is what a Successful Candidate looks like: Ø Having a Computer Science or Engineering degree is preferred. Equivalent experience is a substitute for a degree. Ø General understanding of wireless networking (802.11 a/b/g/n/ac/ax). Ø General understanding of wired networking. Ø Experience with Python and Bash scripting would be useful but not required. Ø Great communication skills. Great troubleshooting skills. Self-motivated. Ø Ability to view things from the end user's perspective. Ø Most importantly, you're a curious team player for whom a "good day" means you helped others & learned something new. RAJANT'S COMPANY PROFILE: ************** We are the biggest name in dynamic wireless mesh networking you may not have heard of yet. No other mesh solution even comes close to the performance of our patented InstaMesh Kinetic Mesh technology in dynamic environments. · We drive massive mines all over the globe, enabling autonomous haul trucks, shovels, and other equipment. · Our networks are in factories and warehouses automating repetitive and dangerous tasks. · We're in 'Spot' the Robot Dog and in a variety of aerial drones. · We link Oil and Gas sites, and automate Maritime Ports worldwide. · The U.S. Army trusts our resilient mesh technologies to keep America and our Global partners safe. Why Join Rajant? · Be part of a cutting-edge tech company leading the charge in resilient, AI-driven, real-time connectivity solutions. · Work with a team of visionaries, engineers, and storytellers dedicated to reshaping industries through adaptive networking. · Gain global exposure, supporting diverse industries and collaborating with some of the world's most innovative companies. WHO WE ARE: We're a tight-knit group of technology experts that demand excellence of ourselves and in all we do. We need like-minded professionals to identify problems and solve them, enabling our development teams to efficiently push ever more hardware and software solutions to market, faster and more reliably. Do you have what it takes to be a part of the Rajant Team? Impress us with your resume today. If you make the team, this will be the most challenging and rewarding place you'll ever work. EMPLOYMENT TYPE: Full-Time with Benefits. LOCATION: Morehead, KY. SCHEDULE: Mon-Fri, 8am - 5pm EST. REPORTS TO: Service Manager. APPLY: Introduce yourself with cover letter & resume to: **********************. Rajant Corporation is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, physical or mental impairment, sexual orientation or any other category protected under federal, state or local law. Rajant is a USG Contractor and complies with all US laws, regulations and Executive Orders. Requirements Having a Computer Science or Engineering degree is preferred. Equivalent experience is a substitute for a degree. General understanding of wireless networking (802.11 a/b/g/n/ac/ax). General understanding of wired networking. Experience with Python and Bash scripting would be useful but not required. Great communication skills. Great troubleshooting skills. Self-motivated. Ability to view things from the end user's perspective. Most importantly, you're a curious team player for whom a "good day" means you helped others & learned something new.

Benefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid driver's license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive. Compensation: $18.00 - $25.00 per hour About Us Our mission is full dedication to reinventing business models and everyday products with you, the consumer, in mind. From I.T, to Internet and Network Infrastructure.We also have VoIP, Remote support, Webhosting and Design, even assist with Corporate Business structure from small to large. And that's just the start. The Road This Far Hardy Industries, in concept, began in 2004 in a small two story home in the U.S. Virgin Islands. In the years that followed, and a few reincarnations later, AMG Tech Support was formed in the State of Nevada and has become a fixture in providing field technicians nationally for many of the businesses you see every day. Hardy Industries puts into practice years of providing Technical services to institutions and business' ranging from Retail to Telecommunications and brings new versions of these services to you with a new twist.

Under the supervision of the Help Desk Supervisor or their designee, this role provides first-line technical support to end-users via phone, email, or in person for Marshall Health Network's information systems. The Help Desk Support Specialist is responsible for triaging, resolving, and escalating tickets as needed, while delivering excellent customer service and support in line with service level agreements. Key Responsibilities: Respond to user support requests via phone, email, or in person. Triage Help Desk tickets and ensure proper routing and escalation. Document all ticket details per IT procedures. Monitor, update, and close tickets in line with service level agreements. Troubleshoot basic hardware/software issues (PCs, mobile devices, printers, peripherals). Assist users with basic software and hardware functionality. Reset passwords and unlock user accounts. Provide high-level customer service and maintain a positive user experience. Educate users on system use, security, and best practices. Assist with basic network connectivity and wireless access issues. Support users with email and internet access issues. Adhere to all safety protocols, confidentiality requirements, and organizational policies. Report to work as scheduled and complete required competency assessments annually. Contribute to process improvement and unit-specific performance initiatives. Perform other related duties as assigned.

The Level 2 Technical Support technician is responsible for installation and troubleshooting of desktops and laptops that are n scope for hardware refresh activities. Responsible for local coordination, installation and on-going support for Windows7 and Windows10 desktops and laptops. Responsible for maintaining a standard image provided by the Corporate office on user laptops and desktops. Responsible for receiving hardware, hardware disposal and software license tracking. Requires frequent interface with the user community. Strong troubleshooting capabilities are required. Candidate will be required to setup and configure desktop and laptop equipment (Toshiba and Lenovo) with Windows7 and Windows10. Qualifications Requirements: Strong knowledge of Microsoft Office applications (Excel,Word) and Windows2010 / 2013 Professional. Knowledge of TCP/IP, DNS, WINS, DHCP and Microsoft SCCM. Basic understanding of Active Directory and Microsoft's Application Compatibility Toolkit. Experience using the remote control features of Microsoft's SCCM a plus. Familiarity with Outlook a plus. Candidate must have good communication skills and MUST be able to follow instructions. Additional Information All your information will be kept confidential according to EEO guidelines.

Title: Technical Support Level 3 Duration:12 Months Role Description : Provide infrastructure, network, switches, routers, telecommunication, servers. support. Subject area expert on video conference system operation and support. Provide next level expertise for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting) General Description : Support technician responsible for providing Level 3 technical support for network and server infrastructure technologies to include, but not limited to: installation, configuration and support of production computers, servers, LAN/WAN infrastructure, network printers, A/V equipment (including video conferencing components) at Toyota Motor Manufacturing West Virginia located in Buffalo, WV. Work schedule will be 5:30a.m. - 2:00p.m. Monday - Friday, nominally. Some amount of flex time, or overtime, may be required to support after hours emergency call-outs or to provide support for project activities during non-production time. Roles&Responsibilities: The level 3 Technical Support technician is responsible for installation and troubleshooting desktop, laptop, printer, Server, LAN and WAN environment. Requires experience with working directly with customers and development of project. Responsible for local coordination, installation and ongoing support of various Manufacturing and Administrative computer systems. Strong knowledge of TCP/IP, DNS, WINS, DHCP, SMS, Windows 2008/2012. Candidate will be required to setup and configure desktop and laptop equipment (Levovo and Toshiba) with Windows 7, install and configure Windows 2008/2012 Servers (Physical and Virtual). Strong troubleshooting capabilities are required. Strong knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, VoiceMail) and Video Conferencing. Candidate will be required to run cables and fiber, install and configure switches (Cisco), install and setup multi-point videoconference equipment. Responsibility includes break/fix for plant floor equipment. Candidate should be able to work under pressure. Repair and/or replacement of critical plant floor equipment requires a 15-minute turn around time. Strong Project Management skills a plus. Requires the ability to create and manage project activity. Ability to take direction as well as being a “self-starter”. Candidate will work directly with Plant Floor and Administrative Staff to identify issues and develop/implement countermeasures. MCSE, CCNE, Network+, Server+ and other certifications a plus. Provide 24 hour on-call coverage. Responsible: * Responsible for local and regional coordination of all hardware installs & changes that affect the network infrastructure and local server room environment; to include CISCO switches, routers, Windows servers (both physical and virtual), tape backup devices, NAS devices, UPS, HVAC and associated monitoring services. * Strong knowledge of VMWare, Windows Server 2008/2013, CISCO network hardware, TCP/IP, DNS, WINS, DHCP and network folder security is required. * Candidate will be required to configure and install Cisco network switches and routers to support. LAN and WAN communication needs. Strong troubleshooting capabilities in this area are required. * Candidate will be required to design, setup and configure multiple Windows Server Platforms to meet Regional IS and local Manufacturing strategic directions. Strong troubleshooting capabilities in this area are required. * Candidate will be required to have knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Gateways, Cisco Call Manager) and Video Conferencing (install and setup multi-point videoconference equipment). * Candidate should be able to work under pressure. L3 has responsibility for computer room, servers, switches, and Video Conference equipment all of which have production impact and require immediate response / resolution. * Candidate should have strong proficiency in written/verbal communication skills is required to effectively communicate and report out on status of current activities. * Candidate will be a team player with the ability to multi-task, a self-starter with the ability to take direction and see activities through to completion with minimal oversight. * Strong Project Management skills a plus. Requires the ability to create and manage project activities. * MCSE, CCNE, Network+, Server+ and other certifications a plus. * Provide 24 hour on-call support for escalation of site issues impacting production. Additional Information Experience with vmware,cisco,active directory

Under the supervision of the Help Desk Supervisor or their designee, this role provides first-line technical support to end-users via phone, email, or in person for Marshall Health Network's information systems. The Help Desk Support Specialist is responsible for triaging, resolving, and escalating tickets as needed, while delivering excellent customer service and support in line with service level agreements. Key Responsibilities: Respond to user support requests via phone, email, or in person. Triage Help Desk tickets and ensure proper routing and escalation. Document all ticket details per IT procedures. Monitor, update, and close tickets in line with service level agreements. Troubleshoot basic hardware/software issues (PCs, mobile devices, printers, peripherals). Assist users with basic software and hardware functionality. Reset passwords and unlock user accounts. Provide high-level customer service and maintain a positive user experience. Educate users on system use, security, and best practices. Assist with basic network connectivity and wireless access issues. Support users with email and internet access issues. Adhere to all safety protocols, confidentiality requirements, and organizational policies. Report to work as scheduled and complete required competency assessments annually. Contribute to process improvement and unit-specific performance initiatives. Perform other related duties as assigned.

Are you looking for the best place to work? Join ARC Health Systems, LLC which was selected as one of the 2024 Best Places to Work in Kentucky by the Kentucky Chamber of Commerce, based on surveys of our employees! Are you passionate about serving in an environment of shared purpose and shared goals while driving the ARC mission and values to excellence for our clients, patients and team members? ARC has been leading the way and has become one of the fastest growing healthcare systems in Kentucky (and beyond!) in addiction treatment, mental health services and improving lives by creating opportunities for people to discover hope and live their God-given destiny! ARC is ready to offer you “The B.E.S.T. of ARC” (Balance, Energy, Safety, Training) on day 1 when you enter through our doors. ARC is a thriving, dynamic, and fast-paced healthcare system environment where compassion, accountability, respect for the dignity of life, entrepreneurship, and stewardship are key elements of every thing we do! We are hiring a Peer Support Specialist (PSS) for our growing team! As a Peer Support Specialist we offer you the opportunity to work in a dynamic, team-oriented, environment helping individuals overcome substance abuse addiction. In this role you will be part of a multi-functioning team that works interdependently with other departments in the organization. Key Responsibilities: Hold peer support groups for the clients of the center Maintain confidentiality and comply with company, state, federal and HIPAA rules and regulations Charting duties for insurance purposes Maintain a positive, professional attitude toward clients, staff and volunteers Handle crisis situations in a calm supportive manner Complete drug screening when needed Create a safe and healthy environment for clients Perform Residential Staff duties as needed The above is intended to be a general outline of job duties and not a complete list. Key Experience and Education Needed: Must be Peer Support Certified by the state of Kentucky. High school graduate or GED preferred Valid driver's license Other Qualifications to be Considered: Self motivated Availability to work some evening, overnight and/or weekend shifts Good communication skills Ability to meet deadlines and stay on schedule Ability to enforce program requirements Problem solving abilities Basic computer skills ARC full-time employees enjoy very attractive benefits packages for employees and their families to include health, dental, vision, life insurance, a wide array of ancillary insurance products for life's needs, 401(k) plan with company matching and to ensure the work-life balance - generous paid vacation, sick, holiday and maternity/paternity leave policies. Come join ARC and transform lives anchored in strong family relationships, social responsibility and meaningful career paths by empowering our nationally recognized crisis to career model! Addiction Recovery Care, LLC and its affiliated entities are an equal opportunity employer. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Powered by JazzHR qExQz9WcCj

Marshall Health Network is seeking a highly motivated and detail-oriented Tech Support Specialist to provide technical support and assistance to end users. The ideal candidate will troubleshoot hardware and software issues, coordinate department moves, and ensure smooth technology operations. Key Responsibilities: Troubleshoot user logon issues, including password resets and account access problems Diagnose and resolve issues with scanners, printers, and related peripherals Assist with the coordination and execution of department moves, ensuring technology is properly set up and functional Set up new computers, including hardware installation, software configuration, and network connectivity Prepare and maintain training rooms, ensuring computers, projectors, and other tech equipment are operational Work tickets in the ticketing system, documenting issues, resolutions, and follow-up actions Provide excellent customer service and technical support to end users Collaborate with IT teams and other departments to ensure a seamless technical environment Maintain and update technical documentation related to IT support processes