Information systems technician jobs in Chenango, NY

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support

We are looking for a qualified Service Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them. An excellent Service Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed, to deal with demanding customers. Your goals will be to build value for clients that will help protect the company's character and business. IT Service Desk Technician Responsibilities Serve as the first point of contact for customers exploring technical assistance over the phone or email Complete remote troubleshooting through diagnostic techniques and pertinent questions Discover the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unsolved issues to the next level of support personnel Provide detailed information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements to procedures IT Service Desk Technician Requirements Some experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases, and remote control Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and solve basic technical issues Proficiency in English Excellent communication skills Customer-oriented and cool-tempered

*ELIGIBLE FOR UP TO A $10K SIGNING BONUS. TALK TO YOUR RECRUITER FOR DETAILS.* ABOUT THIS JOB REQUIRES AN ENLISTMENT IN THE U.S. ARMY OR ARMY RESERVE*** As an Information Technology Specialist, you'll manage, maintain, process, and troubleshoot military computer systems and operations. You'll deal with highly sensitive information and have technical skills and aptitude for programming and computer languages. You'll also be responsible for monitoring network activity, performing regular backups, and implementing data recovery plans to safeguard against disruptions or data loss. Skills you'll learn align with Computer Systems & Networks, Network Administration, Security and Information. In addition, you could earn 216 nationally recognized certifications! REQUIREMENTS 10 weeks of Basic Training 20 weeks of Advanced Individual Training U.S. Citizen 17 to 34 Years Old High School Diploma or GED Meet Tattoo Guidelines No Major Law Violations No Medical Concerns BENEFITS The Army offers a complete package of benefits that not only supports you and your family but also helps you advance in your career. Whether you serve part-time or full-time as an enlisted Soldier or Army Officer, you'll earn competitive pay with opportunities for bonuses, as well as receive health care at little to no cost. You could also receive money for education, student loan repayment assistance, training and certifications, housing, living expenses, and more. Paid Training and credentialing to strengthen your skillsets Monthly salary (based off pay grade and time in service) Housing and meal allowance for full-time Soldier 30 days paid annual vacation 401(K) type savings plan Full-coverage medical and dental insurance for Soldiers and immediate family member Paid tuition opportunities to continue your education Signing bonus - up to $40,000 in cash bonuses for completing training in selected Military Occupational Specialties

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Minimum: High School Diploma or equivalent No less than one entry level certification (A+, N+, or OEM vendor certification) 1. Knowledge of networked printers/multi-functional equipment, and how to trouble-shoot 2. Professional sounding and clear voice when speaking 3. Being polite at all times to customers on the phone 4. Ability to multi-task as necessary. Additional Information $15/hr 12 months

This is a position for a customer service-focused professional providing level one technical support to end users in an in-office professional environment. The candidate for this position will demonstrate strong critical-thinking skills, a calm and service focused demeanor and the ability to manage multiple priorities under stress. Leverage knowledge and experience to execute troubleshooting solutions when investigating unresolved issues; Diagnostic testing- using remote control tools to assume controls of a user's system. Utilize the Ticketing System queue to ensure all tickets are completed in a timely manner. Maintain knowledge of fundamental operations of relevant software, hardware and other equipment. Timely escalation via email and verbal of unresolved incidents/requests to the proper level or application/systems support teams as needed. Identify and escalate situations requiring urgent attention. Stay current with system information, changes and updates. Knowledge of relevant call tracking applications. Contact vendors to place orders., request support and follow up on same. Administer, configure and provide Level I troubleshooting for telephone system. Help end users with printer setup and basic printing troubleshooting needs. Assist end users with corporate assigned mobile devices issues, setup and configuration. Work on data center hardware/software issues on an assigned or as needed basis. Maintain updates to the supply inventory. Ability to support remote and traveling users in a “hands-off” capacity via remote login and phone. Prepare\Deploy computers/workstations with all of the necessary hardware and software components, and creates user accounts (as needed). Support the operation and setup of the workstations, printers, servers and network. Monitoring of Anti-Virus System and System Alerts. Support the operation of computer peripherals such as scanners, faxes, switches, wireless routers and mobile devices. Document re-occurring problems and identify the root cause to find solutions. Regular and reliable attendance. Work overtime on an as needed basis. Other duties as assigned. Requirements High School degree required 3+ years minimum office and\or technology experience Network+ Certification desired SCCM experience desired A+ Certification desired but not mandatory Strong critical thinking skills Basic knowledge of Microsoft Office (Word, Outlook, PowerPoint and Excel) Excellent oral and written communication skills Ability to prioritize and quickly resolve issues Desire to acquire a deeper technical understanding Customer service oriented at all times Organized and detailed oriented Works well in a fast-paced task driven environment Problem-solver Proactive Team-player Travel to branch office locations required as needed. Ability to work nights and/or weekends as needed. Salary Description $23 - $27 per hour DOE

Job Description JOB SUMMARY/OBJECTIVE: The IT Technician 2 will be responsible for providing problem resolution, analysis, coordination, testing, and installation of computer-based software, peripherals, local area networks (LAN) and other related equipment. This position's specific duties and responsibilities include, but are not limited to: KNOWLEDGE/SKILLS: Install and configure hardware and software related to desktop and laptop operating systems. Operating system configuration changes. Troubleshooting associated problems with desktop computers, laptops, printers, and peripherals. Recommend solutions to user problems. Scheduling and executing enterprise desktop and laptop replacements. Provide support and PC/Printer repair services for users locally and remotely. Software Installations. Create and maintain desktop images. Research desktop-related products and services to make recommendations. Interface with users in person, over the telephone or via remote connection. Provides informal training of computer device users. Document and track all work orders in the IT Request DB to assure quality service. Be able to work flexible hours and occasionally extended hours in support of a 24x7 manufacturing operation. May include other duties as assigned and/or special projects. SPECIFIC KNOWLEDGE REQUIRED: MS365, MS Office MSQL, MYSQL Windows 11 Pro, Windows Server 2019-2025 Linux VMWare, Hyper V Remote Desktop, Go to Assist Backup and Restore Software Antivirus software Cisco IOS, Cisco Meraki Experience preferred. Must have the ability to communicate technical information to nontechnical personnel. REQUIRED EDUCATION AND EXPERIENCE: Associate degree in computer-related field preferred. A+ or Network+ certifications preferred. PHYSICAL REQUIREMENTS: Must be able to lift to 45lbs. This position requires frequent walking, standing, and sitting. WORK AUTHORIZATION/SECURITY CLEARANCE: No special clearances required. HOURS: FULL-TIME WHAT WE OFFER: 401(k) Health, Dental, & Vision Insurance Life Insurance PTO & Paid Holiday Long & Short Disability Opportunities for career growth and development. A collaborative and dynamic work environment. Recognition and rewards for exceptional performance. MUST BE ABLE TO COMMUTE: Binghamton, NY (Required) WORK LOCATION: In person i3/SureScan is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. This policy applies regarding all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.

JOB SUMMARY/OBJECTIVE: The IT Technician 2 will be responsible for providing problem resolution, analysis, coordination, testing, and installation of computer-based software, peripherals, local area networks (LAN) and other related equipment. This position's specific duties and responsibilities include, but are not limited to: KNOWLEDGE/SKILLS: Install and configure hardware and software related to desktop and laptop operating systems. Operating system configuration changes. Troubleshooting associated problems with desktop computers, laptops, printers, and peripherals. Recommend solutions to user problems. Scheduling and executing enterprise desktop and laptop replacements. Provide support and PC/Printer repair services for users locally and remotely. Software Installations. Create and maintain desktop images. Research desktop-related products and services to make recommendations. Interface with users in person, over the telephone or via remote connection. Provides informal training of computer device users. Document and track all work orders in the IT Request DB to assure quality service. Be able to work flexible hours and occasionally extended hours in support of a 24x7 manufacturing operation. May include other duties as assigned and/or special projects. SPECIFIC KNOWLEDGE REQUIRED: MS365, MS Office MSQL, MYSQL Windows 11 Pro, Windows Server 2019-2025 Linux VMWare, Hyper V Remote Desktop, Go to Assist Backup and Restore Software Antivirus software Cisco IOS, Cisco Meraki Experience preferred. Must have the ability to communicate technical information to nontechnical personnel. REQUIRED EDUCATION AND EXPERIENCE: Associate degree in computer-related field preferred. A+ or Network+ certifications preferred. PHYSICAL REQUIREMENTS: Must be able to lift to 45lbs. This position requires frequent walking, standing, and sitting. WORK AUTHORIZATION/SECURITY CLEARANCE: No special clearances required. HOURS: FULL-TIME WHAT WE OFFER: 401(k) Health, Dental, & Vision Insurance Life Insurance PTO & Paid Holiday Long & Short Disability Opportunities for career growth and development. A collaborative and dynamic work environment. Recognition and rewards for exceptional performance. MUST BE ABLE TO COMMUTE: Binghamton, NY (Required) WORK LOCATION: In person i3/SureScan is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. This policy applies regarding all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.

USA Compression Partners, LP, provides natural gas compression services. We are one of the largest independent providers of compression services in the United States. We owe our success to the quality of our employees, our strong commitment to safety, and superior service to our customers. Key Business Objectives: The Tech Services Analyst is responsible for operationally driven project work, startups, significant failures, and high end troubleshooting of the company's fleet of natural gas compressors. This position provides support to the Operations Team to enable them to better serve our customers. With minimal supervision, this position will maintain customer relationships both internally and externally. All USA Compression employees are responsible for maintaining a safe and professional work environment. Duties and Responsibilities: * Follow and observe all safety and environmental policies. * Assist with high-end troubleshooting and complex repairs of natural gas compressors in effort to minimize down time. * Analyze repetitive occurrences and provide technical solutions in order to reduce costs. * Engage in project work for company and customer in a team-oriented environment. * Accurately gather and prepare data for reports critical to equipment health * Conduct investigations by given due date in the case of "root cause" failure of compression equipment. * Perform installation and commissioning of new and existing equipment. * Respond to common inquiries from internal and external customers. * Write technical reports and articles for inter-company publication. * Contribute to on-the-job training and development of Field Service Technicians. * Perform federal and state emissions compliance testing on compressor engines using EPA Reference Methods. * Collect site-specific operational data for preparation and submission of emissions test reports. * Oversee and provide technical support for emissions compliance. * Coach, mentor, and train field service technicians. * Maintain company vehicle according to company guidelines. * Work with sales team to identify new opportunities and to facilitate critical communication with customers. Education and Skills/Capabilities: * High school graduate. * Technical school certification, college preferred * 6 or more years related experience and/or training * High degree of mechanical aptitude, critical thinking and decision-making skills essential to balance customer needs with company cost issues. * Strong verbal and written communication skills, providing proactive communication at the field level to both customers and peers. * Valid driver's license with a Motor Vehicle Record history acceptable to USA Compression. * Customer management skills are required to maintain internal and external customer confidence. * Read and understand P & ID and electrical drawings. * Ability to define problems, collect data, establish facts, and draw valid conclusions. * Read, understand, analyze, and apply technical manuals. * Experience interpreting an extensive variety of technical instructions in mathematical or diagram form and understanding abstract and concrete variables. * Proficient in use of Excel, Word, Outlook, Internet and inventory tracking software. Special Characteristics/Job Requirements: * Ability to perform in a high stress environment. * Travel is required up to 50% of the time worked. * Periodic lifting requirements in excess of 50 lbs. * Ability to stand and walk on uneven and varied terrain, climb ladders and stairs, stoop, squat, kneel, crouch and crawl depending on the task requirements. * Exposure to noise levels in excess of 85dBA, potentially hazardous chemicals and materials, and extreme weather conditions. * Working conditions in natural gas compression vary from one job site to another. Some job sites are indoors in compressor stations while other sites are outside, exposed to a variety of weather conditions. The work environment may be in hazardous locations. There is a strong emphasis on safety while working with heavy equipment and machinery.

Position OverviewUnited Health Services (UHS) is seeking a detail-oriented Contract Technician to join our Managed Care Contracting team. In this role, you will review and improve hospital, homecare, and physician contract management within the Epic system, validating HealthPlan payments to ensure accuracy. You'll audit expected reimbursements and analyze components impacting payment calculations, playing a vital role in resolving system adjudication issues and identifying necessary corrections. At UHS, every connection matters-from the accuracy of our contracts to the partnerships we build with payers and colleagues. Your expertise will help strengthen these connections by supporting efficient and precise contracting processes that directly impact patient care and organizational success. Join us and make a meaningful difference in the way care is delivered. Primary Department, Division, or Unit: UHS Managed Care Contracting Primary Work Shift: Day Regular Scheduled Weekly Hours: 40 Compensation Range: $21.31 - $30.90 per hour, depending on experience ----- Job Responsibilities: Collaborate with clinical and business leaders to meet project deliverables related to contract management and system updates. Define, document, build, and maintain EHR application content within the Epic system to support managed care contracts. Perform thorough unit testing and facilitate functional and integrated testing to ensure system accuracy and reliability. Document and report system issues internally and communicate with vendors to resolve problems efficiently. Provide supervision and support to analysts, acting as an application expert during system rollouts and updates. Assist with contract negotiations and budget neutrality efforts for key accounts as needed. Audit expected reimbursements and validate HealthPlan payments, identifying and resolving adjudication issues. Maintain clear communication on project progress and contribute to continuous improvement of contract management processes. Position Qualifications: Preferred: Associate's degree and/or Four (4) year of revenue cycle, clinical, healthcare operations, information technology, or health information technology experience. Current Epic certification (s) ----- Why You'll Love Working at UHS At United Health Services (UHS), we believe every connection-to patients, to purpose, to each other-makes a difference. That's why we're intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we're here to help you thrive in work and life. A Culture of Connection - We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations. Comprehensive Benefits for Life & Family - We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection. Well-Being & Financial Security - From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we're here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet. Growth That Moves with You - With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly. A Place to Call Home - Located in New York's Southern Tier, UHS offers more than a career-we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities. ----- About United Health Services United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York's Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region's population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission-we'd love for you to consider joining us! United Health Services is an Equal Opportunity Employer. ----- United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at ***************

Budget Title Lead Programmer/Analyst Campus Title Technology Support Specialist School/Division Academic Affairs, Division of Department Campus Technology Services Staff Sub-Type Staff & Administration Salary Level SL3 Salary Range $57,500+ depending on experience (DOE) Salary Determination Starting salary rates are based on multiples factors which may include the position's major responsibilities, the applicant's background including education, work experience, and key competencies, the university's strategic priorities, internal peer equity and external market analyses, applicable federal, state, and local laws and negotiated labor contracts. Position Effort Full-Time If Part-Time, enter FTE: Is this a temporary position? No If Temporary, enter End Date: Position Summary As a member of Campus Technology Services Desktop Support team, this individual will be responsible for the installation, support, troubleshooting, and upgrades of Windows/Macintosh technologies in the academic, administrative, and research environments at SUNY Cortland. Salary Range: $57,500+ depending on experience (DOE) Watch to learn more about careers at SUNY Cortland: ******************* NjgXC95M0?si=k2l13TUB9mJ9YjD8 What makes SUNY Cortland a great place to work? * Our positions provide predictable salary progressions, and many offer permanency. * Generous benefits include health, dental, and vision insurance, various retirement program options, paid family leave and/or parental leaves, flexible spending and dependent care accounts, long term disability and tuition reimbursement. * SUNY Cortland prioritizes work-life balance and well-being in all forms. The university's state-of-the-art Student Life Center is free for employees to use, with membership options for families. SUNY Cortland's Child Care Center welcomes the children of employees and community members, as space allows. Alternate work schedules are available with a supervisor's approval. * Professional development opportunities exist through training, continuing education programs, tuition reimbursement and conference travel, based on funding. * Cortland County and surrounding areas offer easy access to arts, entertainment, outdoor recreation and much more. Experience Cortland dives deep into the region's offerings Major Responsibilities Operations: * Install Windows/Macintosh desktop applications, computer hardware and peripheral devices for use in administrative offices and instructional spaces. * Utilize endpoint management systems to install software, provide support, and maintain inventory records. * Respond to user support requests submitted in the IT service management system. Respond to requests for equipment pick-up and equipment moves. Track and record services provided for assessment and reporting purposes. * Troubleshoot and diagnose problems by asking informed questions. Test alternative solutions until issues are resolved. Provide step-by-step instructions to users for problem resolution. Conduct remote troubleshooting when needed. Escalate incidents as appropriate. * Participate in campus-wide Information Security program. Follow established procedures for responding to security threats such as viruses, malware, ransomware, and phishing attempts. Monitor threat detection and remediate threats using the endpoint security console. * Support end-users with multifactor authentication using various methods, such as mobile app, text message passcode, phone call, and USB token. * Provide desktop printing support through on-site troubleshooting and resolution of common issues in the managed print system. * Participate in the inventory control process which includes and is not limited to maintaining equipment inventory, hardware maintenance, user assignment, and equipment disposable records. * On occasion, may work an evening or weekend to provide technological troubleshooting and support. Communication: * Provide information training and guidance to clients on the use of common applications and computer peripherals. * Create and maintain documentation in shared documentation repository. Regularly review and revise documentation for updates. * Communicate effectively with vendor representatives and support personnel. * Participate in department and team meeting discussions about the tactical, operational, and strategic direction of our operations. Professional Development: * Maintain and expand technical knowledge through ongoing learning, attending training, conferences, webinars, and online courses, and by actively exploring and assessing new technologies and tools. Functional and Supervisory Relationships * Reports to Associate Director of Campus Technology Services * Works with faculty and staff * Supervises student and temporary support staff employees, as needed Required Qualifications * Associate's degree in an Information Technology (IT) related field plus 2 years IT experience; or, Bachelor's degree in an IT related field; or, Associate's degree plus 4 years' IT experience; or, Bachelor's degree plus 2 years IT experience * Valid Driver's License Preferred Qualifications * Experience using computing imaging and virtualization software * Experience using software deployment and endpoint management tools * Experience with computer hardware repair * Experience supporting Mac OS and Apple products Knowledge, Skills & Abilities * Evidence of effective interpersonal skills and customer service orientation to coordinate, manage, and consult with individuals from all levels to facilitate the use of audio-visual technology * Effective analytical and problem-solving skills * Ability to process information logically * Ability to work independently and within a team environment * Demonstrated ability to manage multiple priorities and tasks * Demonstrated ability to work both independently and collaboratively in a team environment * Ability to effectively communicate technical information in a clear and understandable manner to non-technical users both verbally and in writing * Detailed understanding of desktop computing technologies About the University A top public university of approximately 6,600 students located in the geographic center of New York State, SUNY Cortland provides accessible, affordable education to students from across the U.S. body. One of 13 comprehensive universities in the State University of New York system, SUNY Cortland prides itself on its rigorous undergraduate and graduate programs in the liberal arts, sciences, education, and professional studies. For more than 150 years, SUNY Cortland has provided unmistakable value for students seeking a well-rounded academic, athletic, and social experience. The University ranks among the top campuses in the nation on Money magazine's "Best Colleges for Your Money List," fields a powerhouse Division III athletics program and boasts an impressive network of alumni making a difference in education, business, government, fitness, medicine and many other fields. EEO Statement The State University of New York at Cortland is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act (AA/EEO/ADA) employer. The university actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the university. Job Close Date Posting Detail Information Posting Number S25023 Review Start Date 10/27/2025 Open Until Filled Yes Quick Link for Direct Access to Posting **************************************** Special Instructions Special Instructions to Applicant Special Instructions to Applicant

is expected to be fully on-site at our office location in New Berlin, NY. At Preferred, we understand the importance of holistic health. To meet the diverse needs of our employees, we offer a comprehensive set of benefits: Financial * Short-term disability, long-term disability, and life insurance coverage are provided at no cost * Optional benefits include enhanced life insurance and critical illness plans * 401k plan with an employer contribution that you will receive regardless of your own contribution to the plan * A cash-balance pension plan * Student Loan Repayment Assistance * A short-term incentive plan for all employees Social * Generous paid time off, offering of 25 days at hire (prorated based on start date for the first year) * 7 days of paid sick leave * 10 paid company holidays * Personalized paid time off after 3 years! Emotional * Access to 26 sessions with a BetterHelp therapist each year for you and up to 5 dependents, as well as access to all of BetterHelps group and digital resources * Access to Family First, a team of care experts who can provide you and your loved ones 1:1 assistance with a variety of caregiving solutions, from elder care to legal and financial challenges, insurance and Medicare navigation, and more! Physical * Medical, dental, and vision coverage options begin on the first day of employment * Health Savings Accounts (with a generous employer contribution!) YOUR PURPOSE AND FUNCTION IN OUR COMPANY: As a Junior IT Service Desk Technician, you will be the first point of contact for employees seeking technical assistance. You will respond to requests via our ticketing system, email, chat, or phone and help troubleshoot common IT issues related to hardware, software, and user accounts. This is an entry-level role designed for someone starting their career in IT, with opportunities to learn and grow under the guidance of senior technicians. You will work closely with the IT team to log issues, perform basic troubleshooting, and escalate more complex problems to experienced staff. Your role is essential in helping employees stay productive by providing timely and courteous technical support. * Respond to IT support requests submitted through the ticketing system, email, chat, or phone. * Gather basic information from users to understand and document the problem. * Perform initial troubleshooting steps for common hardware and software issues (e.g., password resets, printer problems, application errors). * Escalate complex or unresolved issues to senior IT staff. * Keep accurate records of issues and actions taken in the ticketing system. * Assist with setting up new computers, installing approved software, and configuring user accounts. * Help maintain inventory records for IT equipment and software licenses. * Follow established procedures for routine tasks such as system updates, backups, and equipment deployment. * Learn and follow company IT policies and security best practices. * Participate in training to expand your technical skills and knowledge of company systems. KEY CAPABILITIES FOR SUCCESS: * Basic understanding of computer hardware, operating systems, and common software applications. * Familiarity with Microsoft Windows 10/11 and Microsoft Office 365. * Strong communication and customer service skills. * Willingness to learn and ask questions when unsure. * Ability to follow written instructions and established processes. * Positive attitude and interest in building a career in IT support. QUALIFICATIONS: * High school diploma or equivalent required; coursework or informal experience in IT preferred. * CompTIA A+ certification (or working toward it) preferred. * Any hands-on experience with troubleshooting computers, even in a non-professional setting (school projects, volunteer work, personal builds) is a plus. ABOUT US: As a mutual company, we are independent by nature, so we think about insurance solutions a little differently. Through listening, problem solving, examining your challenges and collaborating on the right solutions for you, Preferred Mutual independent agents provide flexible solutions and adapt to your evolving needs. We do the same for our employees. We are process and domain experts, focused on the solutions that deliver results for our clients and our company. We offer a great work environment, professional development, challenging careers, and competitive compensation. With Preferred, there are no surprises. You can count on us to deliver on our promises and be there when you need us, as your insurance provider and your employer. Preferred Mutual is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. DISCLAIMER: This role (job) description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Preferred Mutual Insurance Company and its employees. The base pay range for this position is $22.50 to $27.00 paid on an hourly basis. The rate offered to any candidate will be reflective of the candidates experience and any relevant education, certification, or qualifications related to their ability to perform the responsibilities of this position as permitted by law.

Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo paid certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR JrROpgB0XA

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Minimum: High School Diploma or equivalent No less than one entry level certification (A+, N+, or OEM vendor certification) 1. Knowledge of networked printers/multi-functional equipment, and how to trouble-shoot 2. Professional sounding and clear voice when speaking 3. Being polite at all times to customers on the phone 4. Ability to multi-task as necessary. Additional Information $15/hr 12 months

JOB SUMMARY/OBJECTIVE: The IT Technician 2 will be responsible for providing problem resolution, analysis, coordination, testing, and installation of computer-based software, peripherals, local area networks (LAN) and other related equipment. This position's specific duties and responsibilities include, but are not limited to: KNOWLEDGE/SKILLS: Install and configure hardware and software related to desktop and laptop operating systems. Operating system configuration changes. Troubleshooting associated problems with desktop computers, laptops, printers, and peripherals. Recommend solutions to user problems. Scheduling and executing enterprise desktop and laptop replacements. Provide support and PC/Printer repair services for users locally and remotely. Software Installations. Create and maintain desktop images. Research desktop-related products and services to make recommendations. Interface with users in person, over the telephone or via remote connection. Provides informal training of computer device users. Document and track all work orders in the IT Request DB to assure quality service. Be able to work flexible hours and occasionally extended hours in support of a 24x7 manufacturing operation. May include other duties as assigned and/or special projects. SPECIFIC KNOWLEDGE REQUIRED: MS365, MS Office MSQL, MYSQL Windows 11 Pro, Windows Server 2019-2025 Linux VMWare, Hyper V Remote Desktop, Go to Assist Backup and Restore Software Antivirus software Cisco IOS, Cisco Meraki Experience preferred. Must have the ability to communicate technical information to nontechnical personnel. REQUIRED EDUCATION AND EXPERIENCE: Associate degree in computer-related field preferred. A+ or Network+ certifications preferred. PHYSICAL REQUIREMENTS: Must be able to lift to 45lbs. This position requires frequent walking, standing, and sitting. WORK AUTHORIZATION/SECURITY CLEARANCE: No special clearances required. HOURS: FULL-TIME WHAT WE OFFER: 401(k) Health, Dental, & Vision Insurance Life Insurance PTO & Paid Holiday Long & Short Disability Opportunities for career growth and development. A collaborative and dynamic work environment. Recognition and rewards for exceptional performance. MUST BE ABLE TO COMMUTE: Binghamton, NY (Required) WORK LOCATION: In person i3/SureScan is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. This policy applies regarding all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support