Information systems technician jobs in Desert Hot Springs, CA - 61 jobs

Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support

Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as an IT Operations Field Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: Collaborate with operational leadership and other partners to assess and deliver on functional needs of the business in relation to hardware and software standards. Monitor, provide assistance with and achieve resolution to all issues, service tickets and projects in given area. Enter, monitor and complete all entries in the Support Desk tracking system, which includes stating the issue(s), listing all troubleshooting steps, providing a resolution and marking the records as complete. Communicate frequently with business leadership to have understanding of ongoing and future projects to ensure that the IT team is prepared to assist when needed. Visit sites (not frequently required for after- hours support) and offices to check in with the managers and all other users to find new and resolve active issues. Assist with installation, relocation, configuration, troubleshooting and ongoing usability of phones, desktop computers, peripheral equipment and software. Interact with IT Operations Manager and Subject Matter Experts (SMEs) in other IT teams such as Clinical Applications, IS Admins, Service Desk and Infrastructure to resolve user issues and further develop understanding of systems, applications and workflows. Maintain a strong working knowledge of all the equipment and systems supported by the IS Service Desk by keeping current with all documentation and by participating in continuing education programs. Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security as established. Identify and work with IS Admins support staff to rectify any noted deficiencies. Assist in maintaining oversight of all IS inventory stock; including ordering, receiving, tracking, and deployment. Perform preventative maintenance on equipment, maintain acceptable cable management practices and clean work area/computer rooms. Evaluate existing systems and/or user/business needs to analyze, design, recommend and implement system updates and/or changes. Monitor and maintain computer rooms, while keeping a working knowledge of the configuration and purpose of the equipment in each room. Collaborate with vendors (Network, Voice Team, etc.) to escalate issues and create service tickets in their external ticketing system. Communicate and deliver resolution to end users. Configure, monitor and support internal and external networks. Provide end user support with application functionality and escalate issues as needed. Image desktops and laptops. Build computers or change out computer parts. You Are: Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service To Ensure Success In This Role, You Must Have: Bachelor's or Associate's degree in a related technical field and/or a minimum of one (1) year of IT Support work experience. Demonstrate strong operational and analytical abilities, with superior communication and interpersonal skills. Ability to communicate effectively in person and in writing with all employees, customers and vendors (ability to communicate in a non-technical manner if needed). Possess and utilizes excellent customer service skills In-depth knowledge of PC, printer, file servers, print servers and network operations. Knowledge of network cabling, switches/hubs, routers, firewalls, network diagnostic tools, network operating systems and TCP/IP protocol is essential. Strong knowledge of Microsoft Windows operating systems, personal computer software set up and installation, and PC connectivity. High level of proficiency and demonstrated effectiveness in problem determination and resolution. Demonstrated ability to establish and meet work schedules within limited time frames and under tight deadlines and willingness to work additional hours beyond your regular shift as the need arises. Working knowledge of Microsoft Office Products, encryption software and other PC based software applications Ability/flexibility to travel to/between sites as needed, must possess a valid / unrestricted CA State Driver's License and proof of insurance. We Offer: Comprehensive Medical, Dental and Vision coverages. Health Savings Accounts with employer funding. Wellness dollars 401(k) Employer Match Free services at any of our imaging centers for you and your immediate family.

IT Support - Managed Services Provider (MSP) Temecula, CA | Entry-Level Are you looking to start your career in Information Technology? Join our MSP team and gain hands-on experience working alongside seasoned professionals in a fast-paced environment. What You'll Do • Assist with the setup and configuration of new computers and IT equipment. • Prepare and ship hardware to clients. • Receive and inventory packages, ensuring accurate tracking. • Help maintain stock organization and office cleanliness. • Support the Sr. Service Desk Technician with assigned tasks. • Participate in training sessions to build technical skills. What We're Looking For • Interest in IT and eagerness to learn. • Strong attention to detail and organizational skills. • Ability to lift and move computer equipment safely. • Basic computer knowledge is a plus (not required). • Excellent communication and teamwork skills. Why Join Us? • Hands-on training with experienced IT professionals. • Exposure to real-world MSP operations, diverse companies, and various operating systems. • Opportunity to develop technical and professional skills for future IT roles.

Kennedy Jenks is seeking a National Water Treatment Technical Expert, serving as a drinking water quality and treatment subject matter expert for clients and project teams across the firm. The ideal candidate will have broad understanding and experience in drinking water treatment technologies and regulations, and a desire to serve as a mentor to mid-level staff to develop their skills in water treatment. If you are a motivated and experienced drinking water engineer with a passion for mentoring staff and serving our water clients, we encourage you to apply for this exciting opportunity. Key Responsibilities: Provide technical process and water quality expertise for municipal drinking water treatment, water reuse, and advanced water purification, including treatment process evaluation, process selection, preliminary engineering studies, and operations optimization. Support client service managers and business development efforts, serving as a technical subject matter expert at in-person and virtual meetings and project interviews. Participate in project pursuits and interviews, including developing treatment process innovations, technical approach and scope items. Guide, mentor and/or lead process design in feasibility studies, facility plans, and process pilot testing for complex water projects. Guide, mentor and/or lead process preliminary design, including preparation of basis of design reports and preliminary engineering drawings and specifications for complex water projects. Guide the development and/or provide quality control review of process flow diagrams, process design criteria, and process and instrumentation diagrams. Guide, mentor and/or lead the process performance evaluation and operations optimization of existing water treatment facilities. Actively participate in water-focused professional organizations; submit abstracts and confidently present technical material at regional and national conferences. Collaborate with our Applied Research Group staff to support and/or participate in research projects related to water quality and water treatment processes. Collaborate with our private sector water treatment staff to support and/or participate in projects related to industrial water quality and water treatment processes. Qualifications: Bachelor's or Master's degree in civil / environmental engineering, or related scientific discipline required. - 15+ years of experience in drinking water treatment engineering Practical professional engineer (PE) license required. License in one or multiple states (CA, CO, FL, HI, OR, TX, VA, WA) preferred. Ability to interact professionally both internally and externally. Ability to relay technical information competently to clients, as needed. Ability to read, analyze, and interpret professional journals, technical procedures, government regulations, reports, design drawings, specifications, and technical memos. Ability to work independently and/or as a valuable member of the team. Ability to collaborate with and mentor junior and senior staff in water quality and water treatment processes and regulations. Kennedy Jenks supports a healthy work-life balance and utilizes a hybrid model of home and office work, with a minimum of two days per week in the office. This approach empowers our people to thrive, collaborate, and achieve their full potential. The salary range for this position is anticipated to be $150,000 to $200,000 and may vary based upon education, experience, qualifications, licensure/certifications and geographic location. Benefits summary: Medical, dental, vision, life and disability insurance, 401k, bonus opportunities, tuition reimbursement, professional registration support, a competitive PTO and holiday plan, and other benefits and programs.

A Technical Consultant will work directly with customers to support and implement ArcGIS enterprise systems through integrated support and premium support activities. A Technical Consultant will work closely with enterprise customers to establish technical solutions, provide ongoing support, and help customers maximize their investment in GIS technology. This role focuses on technical troubleshooting, system administration, and customer success through hands-on enterprise system support. The position requires strong customer-facing skills and the ability to learn quickly while supporting complex enterprise implementations. Join a team that is dedicated to fulfilling deep technical missions and providing tailored solutions that enhance customer experience and drive long term success across diverse industries and customer environments. The Professional Services division is the consulting and implementation arm of Esri. We break ground in new markets, push the technology envelope and ultimately deliver transformational solutions to high profile clients worldwide. The Professional Services organization is comprised of nearly 1,000 talented business and technical professionals who strive every day to help our users be successful. Esri has a Relocation Assistance Program and can provide support with relocating to the Redlands, CA area for this position. Responsibilities Provide technical support and guidance for ArcGIS Enterprise implementations and ongoing system administration for enterprise customers Support integrated support and premium support programs by troubleshooting complex technical issues and providing customer-facing technical consultation Work directly with enterprise geodatabases, including configuration, optimization, and troubleshooting across various database platforms Assist customers with ArcGIS Enterprise system requirements, design recommendations, and implementation best practices De-escalate technical support situations and translate complex technical concepts into clear, understandable solutions for customers Collaborate with internal technical teams and support organizations to resolve customer issues and improve service delivery Participate in customer onboarding activities and provide technical guidance during system setup and configuration Support Linux-based system administration tasks and provide foundational system-level support Learn and adapt quickly to new technologies and support methodologies as customer needs evolve Document technical solutions and contribute to knowledge base for team and customer benefit Act as a resource for colleagues and provide technical mentorship on enterprise system implementations Requirements 5+ years of professional experience in GIS technical support, system administration, or technical consulting 3+ years of professional experience with ArcGIS Enterprise architecture, configuration, and administration Proven experience working with enterprise geodatabases and database administration concepts Demonstrated ability to troubleshoot complex technical issues and provide customer-facing technical support Strong customer service and communication skills with ability to de-escalate challenging technical situations Proven ability to learn new technologies quickly and adapt to evolving customer requirements Experience supporting enterprise-level customers and understanding of enterprise IT environments US citizenship Bachelor's degree in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field Recommended Qualifications Foundational Linux system administration experience Previous experience in technical support organizations, particularly GIS or enterprise software support Python scripting experience for automation and system administration tasks Experience with cloud-based enterprise systems and hybrid deployments Background supporting federal, state, or local government customers Knowledge of system performance optimization and troubleshooting methodologies Master's degree in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field #LI-MN1

Job DescriptionDescription: Are you a seasoned Automotive Technician with a commitment to excellence and a sharp eye for detail? Palm Spring Kia is actively searching for an experienced professional to join our team. As a respected name in the automotive industry, we take pride in delivering outstanding service to our customers. If you possess a proven track record of technical expertise and are dedicated to providing exceptional automotive service, we encourage you to apply! Key Responsibilities: Diagnose, repair, and service Hyundai vehicles in adherence to manufacturer specifications. Conduct routine maintenance tasks and perform thorough vehicle inspections. Employ diagnostic tools and equipment to accurately identify and address issues. Collaborate closely with service advisors to effectively communicate repair recommendations to customers. Stay abreast of industry trends, technological advancements, and Kia-specific training. Maintain an organized and clean workspace, adhering to safety and environmental guidelines. Ensure timely and efficient completion of assigned tasks. Qualifications: Experience as an Automotive Technician, preferably specializing in Kia vehicles. ASE Certification is highly desirable. Proficient in using diagnostic tools and equipment. Strong problem-solving skills with meticulous attention to detail. Excellent communication and interpersonal skills. Ability to work independently and collaboratively within a team. Valid driver's license with a clean driving record. Benefits: Paid time off (PTO) for vacation, personal, and sick days. Matching contribution to your 401K retirement savings plan. Employee discount on vehicle purchases, servicing, and parts. Medical, dental, and vision insurance coverage for you and your eligible dependents. Life insurance for added peace of mind. Certified DailyPay partner. Employee Assistance Program Palm Springs Kia is an equal opportunity employer, embracing candidates from diverse backgrounds. We appreciate the effort invested in each application and will contact qualified candidates for further consideration. Thank you for considering a career with Palm Springs Kia! Requirements:

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $16 - $17.5 per hour Salary Range: 16.9 - 18.4 We are an equal opportunity employer and participate in E-Verify in states where required.

Job Summary and Responsibilities * Sign-On Bonus Eligible* Join our dynamic Imaging team at St. Bernardine Medical Center as a CT Technologist, where you will play a key role in providing high-quality diagnostic imaging services to our patients. In this role, you will perform Computerized Tomography (CT) procedures with precision and care, ensuring accurate imaging for interpretation by radiologists. As part of our compassionate and skilled radiology team, you will work closely with technologists, physicians, and hospital staff to deliver seamless patient care. You will also assist with scheduling, patient preparation, and maintaining imaging quality standards. Your expertise will help support timely diagnoses and enhance patient outcomes in a fast-paced, collaborative environment. Key Responsibilities * Perform high-quality CT scans in accordance with department protocols and patient safety standards. * Prepare and position patients for optimal imaging results while ensuring their comfort. * Collaborate with radiologists and medical staff to provide accurate and timely diagnostic images. * Maintain imaging equipment and ensure adherence to radiation safety regulations. * Assist with scheduling procedures, handling phone inquiries, and coordinating patient care. Why Join Us? At St. Bernardine Medical Center, we are committed to delivering exceptional patient care and fostering a culture of excellence and teamwork. If you are a dedicated CT Technologist looking for an opportunity to make a difference, we encourage you to apply today! Job Requirements * One year experience as a Radiologic Technologist in a hospital setting or one year experience as a CT Technologist. * ARRT (RT&CT) * CPR-BLS AHA * CRT (Ca Radiologic Technologist Licensure) * One year experience as a CT Technologist in a hospital setting preferred. * Graduate of school of Radiologic Technology. CTSanB Where You'll Work Founded as a faith-based hospital in 1931 by the Sisters of Charity of the Incarnate Word Dignity Health - St. Bernardine Medical Center is a 342-bed acute care nonprofit hospital located in San Bernardino California. The hospital offers a full complement of services including the Inland Empire Heart and Vascular Institute an award-winning orthopedics program surgical weight loss and is an official Neurovascular Stroke Center as designated by ICEMA. The hospital shares a legacy of humankindness with Dignity Health one of the nation's five largest health care systems. Visit ***************************************************************** for more information.

This posting is to create a pool of qualified applicants for the current and/or upcoming academic year. While the department may not be actively recruiting at this time, applicants who meet all minimum qualifications and have submitted complete application materials will be contacted if a substitute position becomes available. Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job; however, any additional duties will be reasonably related to this class. SUMMARY DESCRIPTION Performs a variety of advanced technical support duties in the operation, management, and maintenance of computer network hardware and software systems in support of administrative and instructional users in assigned department(s). distinguishing characteristics The Technology Support Specialist II classification is distinguished from the Technology Support Specialist I classification in that this classification provides advanced end user support and assists in network and telecommunications systems administration and software in coordination with the Senior Technology Support Specialist classification. SUPERVISION RECEIVED AND EXERCISED Receives limited direction from appropriate supervisor; refers only unusual decisions to supervisor. May provide technical and functional direction to assigned student workers. REPRESENTATIVE DUTIES The following duties are typical for this classification. * Installs, configures, troubleshoots, and maintains software, hardware, network systems, computer labs, and data lines; troubleshoots, repairs, and maintains LAN systems, including computers, servers, routers, switches, and other peripherals and their related software and accessories. * Installs, manages, and maintains network servers and server software on multiple platforms; updates and configures switches. * Works with vendors on projects and issues related to telecommunications and computer systems. * Documents networks, equipment inventories, software inventories, and repairs. * Maintains and manages data and record storage on servers; assists in controlling access to data by designing and enforcing data security measures. * Installs, administers, and troubleshoots telecommunications networks, equipment and IP telephones; such as maintaining call tree schedules and telecommunication user accounts; may install wire/cabling in ceilings and walls. * Consults with faculty and staff to develop solutions for office and lab technology; consults with vendors, District, and college personnel to develop and implement security standards. * Provides recommendations to the departmental manager concerning enhancements to the hardware and software inventory. * Provides training to end users on the proper use of technology equipment and information security. * Performs software updates and upgrades. * May assist the departmental manager with the technology budget for computer equipment software acquisitions and support; requests quotes and orders from vendors for equipment and software. * Assists administrators and staff with a variety of technical issues. * Collaborates with District and college personnel in the design and development of system configurations and software. * Participates in the development, documentation, and implementation of technology service management practices; works to develop standards and procedures for the implementation and support of hardware and software. * Refers more complicated issues to the higher-level staff; works collaboratively and, in a training capacity, assists Senior Technology Support Specialists to complete projects and tasks. * May provide guidance, training, and instruction to lower-level technology staff. * Stays current on relevant technology changes. * Performs other duties related to the primary duties. The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. CORE COMPETENCIES: Mathematical Facility * Performs operations involving counting, adding, subtracting, multiplication and division * Follow multi-step computational procedures and apply formulas * Apply basic algebraic or geometric reasoning and problem solving * Recognize approaches and algorithms for finding real world computational solutions * Computes and interprets descriptive statistics Critical Thinking * Analytically and logically evaluates information to resolve problems * Follow guide, SOP or other step by step procedures for locating the source of a problem and fixing it * May detect ambiguous, incomplete, or conflicting information or instructions Attention to Detail * Focusing on the details of work content * Shows care and thoroughness in adhering to process and procedures that assure quality * Applies knowledge and skill in recognizing and evaluating details of work * Applies skilled final touches on products Analyzing and Interpreting Data * Apply sorting, coding and categorizing rules * Analyze data * Read reports * Draw meaning and conclusions from quantitative and/or qualitative data Professional Integrity and Ethics * Follows a clear-cut set of rules * Understands practical necessity of rules and ethical guidelines * Shows consistency in behavior and judgement over a long term and varied situations Legal and Regulatory Navigation * Understanding, interpreting, and ensuring compliance with laws and regulations * Locates, understands, or provides factual regulator information * Works within the bounds and limits of what is permissible Using Technology * Working with electronic hardware and software applications * Using basic features and functions of software and hardware * Experiments and finds novel uses for standard features and functions * Adds, improves, modifies, or develops features and functionality Adaptability * Responding positively to change and modifying behavior as the situation requires * Accept and adjust to changes and the unfamiliar Innovation * Imagining and devising new and better ways of doing things * Fix what is broken; find solutions and fixes with resources at hand * Finds new approaches to performing familiar tasks * Create and invent new ideas; envision the unexpected, unexplored, untried Listening * Comprehend and verbal instructions and orally presented information * Recalls or retrieves key points in a conversation * Listen actively by rephrasing others' input cogently and accurately Professional and Technical Expertise * Applying technical subject matter to the job * Knows the rudimentary concepts of performing the essential technical operations * Possess recognized expertise outside of the organization Self-Management * Follows through on instructions and assignments * Self-directed and self- monitored in commitments and accomplishments * Redefines or reprioritizes activities within scope of responsibility Valuing Diversity * Shows acceptance of individual differences * Welcomes input and inclusion of others who may be different from oneself * Shows understanding and empathy for the challenges of groups seeking inclusion or dealing with perceived discrimination Lead, Advanced or Senior Level PositionsEducation/Training: An Associate's degree with major course work in computer science or a related field. Experience: Three (3) years of experience providing network administration and support consisting of responsibility for hardware, software, application support, and user training. Equivalency Provision: In the absence of an Associate's degree with major course work in computer science or a related field, the equivalent to completion of high school and five (5) years of experience providing network administration and support consisting of responsibility for hardware, software, application support, and user training is qualifying. The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily indoors with travel to various locations to provide user support and attend meetings. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to travel to various sites throughout the day; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to occasionally lift, carry, push, and/or pull light to moderate amounts of weight up to 35 pounds; to occasionally lift, carry, push, and/or pull heavier amounts of weight with or without assistance; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment. Hearing: Hear in the normal audio range with or without correction. The person selected for hire will be required to complete the following pre-employment requirements: * Submit to and successfully pass DOJ live scan/fingerprinting. Cost of live-scan services to be borne by candidate. * Sealed official transcript(s) in envelope from institution or electronic copies emailed directly from institution (for positions with higher education requirement) * Tuberculosis (TB) risk assessment * Other pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see job posting qualifications section for details). Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the San Bernardino Community College District's Administrative Procedures and Board Policies.

The Peer Support staff provides support, advocacy, and assistance to clients in the treatment program. This position draws on lived experience and peer support principles to foster recovery, resiliency, and empowerment among clients. Working closely with the multidisciplinary treatment team, the Peer provides feedback and perspective to improve the effectiveness of behavioral health services while modeling positive recovery practices. DUTIES AND RESPONSIBILITIES Client Support & Advocacy Communicate, represent, and promote the perspectives of clients and their families/caregivers within the behavioral health system Facilitate self-help groups for clients, family members, and caregivers Shadow and support individual and group therapy sessions, demonstrating knowledge of substance use, co-dependence, and group dynamics Support discharge planning activities, including employment, housing, and community reintegration Maintain respectful, professional interactions while supporting client recovery goals Transport clients to offsite appointments, community resources, and recovery-related activities while maintaining a safe, supportive, and professional environment Program Engagement & Participation Attend and participate in special events, conferences, workshops, and trainings Actively participate in case conferences, utilization reviews, and staff meetings Engage in ongoing in-service and other required training activities Team Collaboration & Communication Collaborate with clinical staff, family members, probation officers, and social workers Maintain timely and professional communication with team members, family, and referral sources Report client issues and concerns to supervisors as required Support organizational policies, procedures, and goals established by leadership Assist with administrative tasks as assigned by the supervisor Administrative & Operational Duties Ensure compliance with attendance requirements and training completion (e.g., Relias) Support and uphold safety standards, including risk management and facility procedures Perform other duties as assigned Must hold current CPR and First Aid certification or obtain certification within 30 days of hire (training provided by employer) Crisis intervention training (preferred) COMPETENCIES Adaptability Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, and changes approach or method to best fit the situation Communication Expresses ideas and thoughts verbally and in written form. Exhibits good listening and comprehension, keeps others adequately informed, and selects and uses appropriate communication methods Conflict Resolution Identifies and addresses conflicts in a timely manner, facilitates open communication, seeks mutually beneficial solutions, and maintains a positive working environment Customer Service Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, and solicits customer feedback to improve services Dependability Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments, and meets attendance and punctuality guidelines Job Knowledge Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, displays understanding of how job relates to others, uses resources effectively Judgment Uses good clinical judgment and professional boundaries when assessing, counseling, and consulting. Problem Solving Identifies problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions MINIMUM QUALIFICATIONS Experience Lived Experience Requirement: Minimum of 1 year of lived experience in behavioral health or substance use disorder (SUD) recovery, either through personal recovery or direct involvement in the recovery journey of a close family member. Candidates must demonstrate meaningful engagement with the recovery community and a willingness to share their recovery story when appropriate, in a way that supports and inspires others. Sobriety Requirement (for those in personal recovery): If the candidate is in personal recovery, a minimum of 2 years of continuous sobriety is required. The candidate must also demonstrate a commitment to maintaining a drug- and alcohol-free lifestyle. Education High school diploma or equivalent required Certifications Valid certification by a state approved Peer Support credentialing program Other Requirements Valid California Driver's License (required), and insurability under company policy FBI/DOJ fingerprint clearance, negative TB test, and drug screening prior to hire Bilingual in Spanish (preferred) Ability to work flexible hours, including evenings or weekends as needed Knowledge & Skills Strong knowledge of evidence-based practices in SUD and co-occurring disorders Familiarity with addiction treatment resources, relapse prevention, and recovery support systems Ability to work with diverse populations with sensitivity and professionalism Proficiency in Microsoft Office Suite and basic computer use Must be able to perform CPR and respond to medical emergencies as needed PHYSICAL, SENSORY, ENVIRONMENTAL QUALIFICATIONS The physical and environmental conditions described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Physical Requirements This position primarily operates in an office or clinical environment. The role requires sufficient physical ability and mobility to: Sit, stand, and walk for extended periods, including walking between buildings and up and down stairs Frequently lift, carry, push, and/or pull up to 50 pounds Assist with client mobility and repositioning as needed Perform repetitive hand movements including keyboarding, grasping, and reaching to operate standard office and medical equipment (e.g., computer, mouse, telephone, blood pressure cuffs) Occasionally stoop, bend, kneel, crouch, reach, and twist Must be physically capable of performing CPR, including kneeling, applying chest compressions, and using emergency response equipment Vision Requirements Ability to see at close range, at a distance, peripherally, and to adjust focus Depth perception required for tasks such as reading, computer use, and navigating the workspace Communication Requirements Ability to clearly communicate verbally with coworkers, supervisors, clients, and medical professionals Ability to hear within normal audio range, with or without corrective devices Work Environment Work is performed in a standard office or clinical setting with frequent client interaction and occasional interruptions May be exposed to bodily fluids, odors, cleaning agents, and other environmental elements on an occasional basis Must be able to respond to emergencies in various areas of the facility, including those accessible only by stairs EQUAL EMPLOYMENT OPPORTUNITY STATEMENT A.B.C. Recovery Center, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment in accordance with applicable federal, state, and local laws. It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based on a person's race (including hair texture and hairstyles), color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, sexual orientation, or any other protected status.

Description: Wellness Equity Alliance (WEA) is a novel national public health organization comprised of a multidisciplinary team of population and public health experts with backgrounds in infectious disease, public health, emergency medicine, primary care, cardiology, pediatrics, psychiatry, community health work (CHW), nursing and advanced practice pharmacy. We work nearly exclusively with underrepresented communities, fundamentally addressing health-care disparities and the social determinants of health (SDoH) that have been amplified during the COVID-19 pandemic, prioritizing the following: People experiencing homelessness Indigenous communities Immigrant communities Rural communities BIPoC communities LGBTQIA+ communities Justice-impacted communities The WEA team is diverse, inclusive, and nimble enough to assemble teams of healthcare professionals within days using our proven local staff recruitment models to address population health crises and communicable disease outbreaks. The WEA team's partnership model is collaborative and allows hospitals, health jurisdictions, state/local government agencies to provide timely care using equity-based strategies for individuals and marginalized communities. JOB DESCRIPTION The Peer Support Specialist uses their lived experience with mental health challenges, recovery, and/or substance use to provide hope, support, and empowerment to individuals in crisis. Working as a vital member of the crisis stabilization team, this role helps clients build connections, navigate immediate stressors, and move toward recovery and resilience. Services are provided for youth, adults, and families experiencing behavioral health crises, including those with co-occurring substance use needs. Key Responsibilities Client Support & Engagement Offer compassionate emotional support and share recovery experiences in a way that inspires hope and builds trust. Assist individuals in developing coping strategies, grounding skills, and wellness tools during stabilization. Promote self-advocacy and client voice in treatment decisions. Support youth and families in strengthening communication and natural support networks. Encourage engagement in recovery-oriented programming, support groups, and community resources. Navigation & Advocacy Help clients understand the crisis process and what to expect during and after stabilization. Provide guidance in accessing community programs, housing, benefits, and peer-run services. Advocate for recovery-focused, culturally responsive care that respects individual choices. Collaboration & Team Support Work closely with clinicians, case managers, nurses, and psych techs to support safety and stability. Participate in team meetings and contribute peer perspective to care planning. Assist with warm handoffs to outpatient mental health providers, youth programs, and SUD services. Documentation & Communication Complete brief, strengths-focused documentation of services provided. Maintain professional boundaries and confidentiality while building supportive relationships. Requirements: Essential Skills and Qualifications: Empathy, active listening, and relationship-building Comfort supporting individuals during intense emotional experiences Collaborative and recovery-oriented mindset Knowledge of coping skills, wellness planning, and peer empowerment Cultural humility and respect for lived experience Qualifications and Education Requirements Completion of approved California Peer Support Specialist Certification (or eligibility in progress). Personal lived experience with mental health challenges and/or substance use recovery and a demonstrated recovery journey. Ability to use lived experience skillfully and appropriately to support individuals in crisis. Strong communication skills with diverse populations, including youth and families. Preferred Skills Experience in crisis services, youth advocacy, or community behavioral health settings. Bilingual capabilities (Spanish preferred). Familiarity with local recovery resources, peer support networks, and culturally diverse communities. Benefits: Medical Coverage through WEA's ICHRA program Paid Time Off (PTO) for full-time employees Paid Holidays (8 annually after 90 days) Paid Sick Leave per state requirements Continuing Education (CE) Reimbursement Supportive, mission-driven work environment

Full-time with travel to Banning & Hesperia We offer competitive salaries, a full benefits package, Paid Time Off, and opportunities for professional growth. Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 35,000 patients daily.  Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.  Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.  As the Peer Support Specialist, you are responsible for supporting others in recovery from substance use disorder; serving as a role model, mentor, advocate, and motivator to recovering individuals to help prevent relapse and promote long-term recovery; and representing Pinnacle Treatment Services/Aegis in a positive and professional manner. You will demonstrate an ability to share personal recovery experiences and develop appropriate and authentic peer-to-peer relationships. In this role, you must understand and have respect for everyone's unique path to recovery. Pay: $25/per hour Benefits:  18 days PTO (Paid Time Off)  401k with company match  Company-sponsored ongoing training and certification opportunities.  Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.  Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)  Discounted tuition and scholarships through Capella University.  Requirements:   High school diploma or equivalent. Peer Support Certification OR certification eligible within three (3) months. Personal Attestation of one year in recovery from substance use disorder. Valid driver's license in good standing Ability to travel up to 50% locally as needed Preferred Associate or bachelor's degree in one of the behavioral science disciplines from an accredited college or university. CPR Certification One (1) year of experience working in a behavioral health setting Responsibilities:  Assist patients in overcoming barriers to treatment and meeting basic needs to promote self-sufficiency. Peer Supporters support recovery by providing support, assistance, encouragement, advocation, and modeling behavior. Assist patients with building social skills that will empower and enhance integration opportunities and teach self-advocacy skills that support success within the community. Provide education to patients on how to identify and work through negative self-talk and ways to overcome fears. Document in EMR, as necessary. Provide education to patients around wellness management and recovery skills. Educate patients around the community and natural support, life skills, recovery related activities and how to utilize these in the recovery process. Arrange referrals to other agencies and resources in the community when Appropriate Provide goal-planning sessions, access to resources, care navigation, and one-to-one support to patients and their families where appropriate. Provides coaching and support to clients as challenges arise from everyday activities. Assist clients with orientation to program and update appropriately into EMR as needed. Listen attentively with respect, acceptance, and encouragement. Lend unique insight into substance use disorders and what makes recovery possible. Attend team meetings and complete all training courses timely as required. Other duties as assigned. Join our team. Join our mission.

About the Role: As a Technical Support Coordinator, you'll be the go-to resource for troubleshooting and supporting MQ Power equipment. Using your expertise in power generators and diesel engines, you'll guide customers through diagnostic steps and work to resolve issues over the phone, by email, or other communication channels. Whether it's a complex technical issue or a routine inquiry, you'll be the expert our customers rely on. Key Responsibilities: * Provide Expert Technical Assistance: Handle customer inquiries, troubleshooting requests, and provide solutions for issues on MQ Power equipment. * Diagnose Equipment Problems: Listen closely to customers' descriptions of issues, analyze troubleshooting codes, symptoms, and data to pinpoint causes of failures or potential issues. * Predict and Prevent Failures: Identify recurring problems and emerging trends, making proactive repair recommendations to prevent future issues. * Ensure Customer Satisfaction: Follow up with customers to ensure their problems are resolved, and their expectations are exceeded. * Create and Share Documentation: Provide clear technical support materials, including reports and repair documentation, to help customers understand solutions. * Maintain Accurate Records: Document all interactions with customers, ensuring that all service issues and troubleshooting results are logged and organized. * Collaborate Across Teams: Work closely with internal teams to resolve issues and contribute to continuous improvement initiatives. * Contribute to Knowledge Sharing: Research and document effective troubleshooting techniques, repair procedures, and solutions to expand our knowledge base and FAQ database. * Positive Customer Interaction: Maintain a friendly, approachable attitude with both customers and team members, ensuring that all interactions are positive and productive. What We're Looking For: Education & Experience: * Associate's degree or equivalent from a technical school or two-year college. * 3-5 years of hands-on single/three phase generator equipment experience or related training. * Previous experience with diesel-powered generators is highly preferred. * Skills & Expertise: * Strong understanding of mechanical, electrical, and hydraulic systems, including the ability to read and interpret schematics and diagrams. * Solid troubleshooting skills and the ability to diagnose complex issues based on various data sources. * Experience with power generator equipment ranging from 6 kW to 600 kVA, engine data analysis, and interpreting engine DTC's. * Ability to communicate technical information clearly, both in writing and verbally. * Strong customer service skills, including effective telephone communication and problem-solving. * Proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with CRM or service tracking software. * Self-motivated with the ability to manage multiple tasks and work independently. Education & Experience: * Associate's degree or equivalent from a technical school or two-year college. * 3-5 years of hands-on electromechanical experience or related training. * Previous experience with diesel-powered generators is highly preferred Skills & Expertise: * Strong understanding of mechanical, electrical, and hydraulic systems, including the ability to read and interpret schematics and diagrams. * Solid troubleshooting skills and the ability to diagnose complex issues based on various data sources. * Experience with electrical troubleshooting, engine data analysis, and interpreting system codes. * Ability to communicate technical information clearly, both in writing and verbally. * Strong customer service skills, including effective telephone communication and problem-solving. * Proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with CRM or service tracking software. * Self-motivated with the ability to manage multiple tasks and work independently. Physical Requirements: This position primarily involves office-based work and customer communication. A typical 8-hour workday includes extended periods of sitting, phone use, talking, hearing, reading, writing, and computer typing. The physical demands described below are representative of those required to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this role, the employee: Regularly sits for extended periods, frequently talks and listens to customers and team members, occasionally stands, walks, and reaches with hands and arm. Compensation and Benefits: * Compensation $25-$30/hr * Excellent Benefits Package for Full Time Employee that starts the 1st of the month after 30 days of hire date * Medical, Vision & Dental plans (including orthodontic coverage * Company paid Life, AD&D, short-term and long-term disability * Generous Paid Time Off - Accrue up to 4 weeks per year * 11 paid Holidays * 401(k), and other financial benefits * Tuition Reimbursement up to $5,250 a year * MetLife Hyatt Legal and AFLAC benefit plans * Employee Assistance Program

The Tech Center is looking for a part-time Cell Phone Repair Technician for our retail location inside Inland Center Mall in San Bernardino. We service all Cell Phones including iPhone and Android, Tablets, Computers, and Game Consoles. -Part Time 10-30 hours per week -Must be available to work some morning, nights and weekend shifts -Must be self-sufficient and work independently -Bilingual preferred but not required. (We have a lot of Spanish speaking customers) -Paid, on-the-job training is available once hired -Offering Accelerated Promotions and Fast Track-to-Management programs to technicians that qualify Please send a cover letter (outlining your technical/repair experience), and current resume to this ad. Check us out and apply at ********************* Pay rate is 13-15 per hour based on experience Qualifications **Candidates MUST possess the following. Applicants that do not possess the below skills WILL NOT be considered** -Must have prior experience with Cell Phone Repair through schooling, working in another shop, etc. -Must have prior customer service experience in a retail setting. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Certified Peer Support Specialist Full-time with travel to Banning & Hesperia We offer competitive salaries, a full benefits package, Paid Time Off, and opportunities for professional growth. Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 35,000 patients daily. Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works. Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment. As the Peer Support Specialist, you are responsible for supporting others in recovery from substance use disorder; serving as a role model, mentor, advocate, and motivator to recovering individuals to help prevent relapse and promote long-term recovery; and representing Pinnacle Treatment Services/Aegis in a positive and professional manner. You will demonstrate an ability to share personal recovery experiences and develop appropriate and authentic peer-to-peer relationships. In this role, you must understand and have respect for everyone's unique path to recovery. Pay: $25/per hour Benefits: 18 days PTO (Paid Time Off) 401k with company match Company-sponsored ongoing training and certification opportunities. Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance. Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) Discounted tuition and scholarships through Capella University. Requirements: High school diploma or equivalent. Peer Support Certification OR certification eligible within three (3) months. Personal Attestation of one year in recovery from substance use disorder. Valid driver's license in good standing Ability to travel up to 50% locally as needed Preferred Associate or bachelor's degree in one of the behavioral science disciplines from an accredited college or university. CPR Certification One (1) year of experience working in a behavioral health setting Responsibilities: Assist patients in overcoming barriers to treatment and meeting basic needs to promote self-sufficiency. Peer Supporters support recovery by providing support, assistance, encouragement, advocation, and modeling behavior. Assist patients with building social skills that will empower and enhance integration opportunities and teach self-advocacy skills that support success within the community. Provide education to patients on how to identify and work through negative self-talk and ways to overcome fears. Document in EMR, as necessary. Provide education to patients around wellness management and recovery skills. Educate patients around the community and natural support, life skills, recovery related activities and how to utilize these in the recovery process. Arrange referrals to other agencies and resources in the community when Appropriate Provide goal-planning sessions, access to resources, care navigation, and one-to-one support to patients and their families where appropriate. Provides coaching and support to clients as challenges arise from everyday activities. Assist clients with orientation to program and update appropriately into EMR as needed. Listen attentively with respect, acceptance, and encouragement. Lend unique insight into substance use disorders and what makes recovery possible. Attend team meetings and complete all training courses timely as required. Other duties as assigned. Join our team. Join our mission.

At Tutor Me Education, we are revolutionizing the way students learn, and we're seeking passionate teachers and tutors with special education experience to provide 1:1 in-home tutoring in Moreno Valley, CA! If you're committed to making a difference in the lives of students with special needs and helping them achieve academic success, we want to hear from you! About the Role: As an Tutor at Tutor Me Education, you'll provide personalized, one-on-one tutoring to students with special needs in their homes. You will be responsible for helping students with daily activities, offering moral support, and delivering tailored instruction based on their Individualized Education Plan (IEP). We are currently hiring for multiple positions across all cities in Moreno Valley, CA Details: In-Person Tutoring in Moreno Valley, CA Schedule: 5x a week for 1 hour per session Competitive hourly rate based on experience Ideal Candidate: Proficiency in American Sign Language (ASL) (Certification preferred). Experience in Applied Behavior Analysis (ABA) is required (RBT certification is a plus). Experience working with non-verbal individuals or those with developmental disabilities. Understanding of motor skill development and related communication challenges. Strong interpersonal, observational, and communication skills. Ability to work in a collaborative, multi-disciplinary team environment. [Optional] Background in education, special education, speech-language pathology, occupational therapy, or behavioral therapy is a plus. Key Responsibilities: Provide one-on-one or group support to individuals who are non-verbal or use ASL. Utilize American Sign Language (ASL) to facilitate effective communication. Implement behavior support strategies using ABA principles, under the direction of a BCBA or behavior team. Assist with motor planning and execution for individuals with physical or motor impairments that affect communication. Support the development of receptive and expressive language comprehension. Adapt communication strategies to meet individual needs (e.g., visual aids, AAC devices). Collaborate with teachers, therapists, BCBAs, and caregivers to implement individualized communication and behavior plans. Collect data on communication goals, behavior interventions, and skill acquisition programs. Observe and document progress, behaviors, and areas needing improvement. Promote independence, self-expression, and positive behavior in all interactions. Why Tutor Me Education? At Tutor Me Education, we are dedicated to providing a nurturing, supportive environment where students can thrive. We pride ourselves on offering meaningful tutoring opportunities that make a lasting impact in the communities we serve. Whether you're looking for consistent hours or just want to make a difference, we have a place for you. Benefits: Performance-Based Pay Incentives Voluntary retirement program Referral program Flexible schedule Help students with special needs reach their full academic potential Equal Opportunity Employer: Tutor Me Education is proud to be an Equal Opportunity Employer, committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We encourage candidates from all backgrounds to apply. Diversity, Equity, and Inclusion: We are committed to fostering an inclusive workplace where every team member feels valued, respected, and empowered. Diversity drives innovation, and we believe it is essential for success.

Job DescriptionSalary: $17.10 per hour Lake Gregory Community Recreation Companyprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Overview The Guest Information Specialist is a primary connection between the guest & The Lake Gregory Community Recreation Company and collaborates with the Guest Relations Manager and the General Manager in championing the overall guest experience and daily operations of the front office. Essential Functions 1. Foster strong and healthy relationships with local leaders and guests, representing Lake Gregory as the primary liaison between guests and staff 2. Collaborates with Guest Relations Manager in gathering and sharing event information with guests 3. Assist the Guest Relations Manager in the daily operations of Lake Gregory Front Office 4. Communicates Lake policies & facilitates membership registration with guests 5. Anticipate and respond to guest or staff needs and requests Additional Functions 1. Maintain cleanliness and organization of decor, furnishings, supplies, and equipment 2. Keep an accurate and thorough log of information about guest experiences: highlights, shortcomings, and other pertinent details for each day and/or event; weekly report sent to General Manager 3. Assist Special Event Coordinator during events 4. Other duties as assigned by supervisor Major Competency Areas 1. Excellent communication skills with staff, supervisors, other departments, vendors and guests 2. Ability to work independently and with others as a part of a team 3. Ability to maintain a positive attitude & pleasant personality even in stressful situations 4. Administrative & computer skills 5. Organizational strengths and the ability to work quickly 6. Ability to perform our organizational values of integrity, excellence, and saying yes consistently Qualifications 1. Minimum of High School Diploma, higher education preferred 2. Clean and professional appearance 3. Current certification in CPR and First Aid 4. Valid California drivers license 5. Agreement and compliance with employee handbook Physical Demands 1. Must be able to lift and carry 50 pounds & walk and carry over uneven terrain 2. Must be able to sit, stand, or walk for extended periods of time (sometimes in inclement weather) 3. Abilities sufficient to carry out the essential functions of the job 4. Other physical demands a. Leaning b. Bending over c. Stooping d. Reaching e. Pulling f. Pushing g. Squatting h. Kneeling i. Climbing/Descending j. Walking trails during the day and night k. Twisting Sideways l. Lifting and carrying items m. Ability to work in inclement weather including heat, rain, snow, and ice

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

This posting is to create a pool of qualified applicants for the current and/or upcoming academic year. While the department may not be actively recruiting at this time, applicants who meet all minimum qualifications and have submitted complete application materials will be contacted if a substitute position becomes available. Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job; however, any additional duties will be reasonably related to this class. SUMMARY DESCRIPTION Performs a variety of minor technical support duties to assist faculty, staff, and students in operating and troubleshooting a variety of technical equipment including computers, printers, and copy machines in assigned areas. SUPERVISION received AND EXERCISED Receives general direction from appropriate supervisor; checks with higher-level staff and/or supervisor regarding non-routine assignments. May provide technical and functional direction to assigned student workers. REPRESENTATIVE DUTIES The following duties are typical for this classification. * Serves as initial point of contact for technical support; provides first-level support and performs a variety of minor technical support duties in assigned areas to assist faculty, staff, and students in operating and troubleshooting a variety of technical equipment including computers, printers, and copy machines; demonstrates procedures and functionality; assists in the creation and triage of helpdesk trouble tickets. * Assists students in accessing email, learning management system accounts, student information system. * Troubleshoots, repairs, and maintains computers and other peripheral devices. * Performs routine maintenance on computer hardware and copiers. * Installs computer software; sets up computer hardware for use in a laboratory environment; cleans and maintains computer related hardware and copiers. * Troubleshoots malfunctions and performs repairs to hardware and software; prepares equipment for major repairs. * Performs software maintenance on computers. * Learns the operation of software in order to inform and assist students and staff. * Maintains inventory of computer-related equipment and software; notifies appropriate staff when ordering is necessary. * Refers more complicated issues to the higher-level staff; works collaboratively and, in a training capacity, assists Technology Support Specialists and Senior Technology Support Specialists to complete projects and tasks. * Performs other duties related to the primary job duties. CORE COMPETENCIES: Mathematical Facility * Performs operations involving counting, adding, subtracting, multiplication and division * Follow multi-step computational procedures and apply formulas * Apply basic algebraic or geometric reasoning and problem solving * Recognize approaches and algorithms for finding real world computational solutions * Computes and interprets descriptive statistics Critical Thinking * Analytically and logically evaluates information to resolve problems * Follow guide, SOP or other step by step procedures for locating the source of a problem and fixing it * May detect ambiguous, incomplete, or conflicting information or instructions Attention to Detail * Focusing on the details of work content * Shows care and thoroughness in adhering to process and procedures that assure quality * Applies knowledge and skill in recognizing and evaluating details of work * Applies skilled final touches on products Analyzing and Interpreting Data * Apply sorting, coding and categorizing rules * Analyze data * Read reports * Draw meaning and conclusions from quantitative and/or qualitative data Professional Integrity and Ethics * Follows a clear-cut set of rules * Understands practical necessity of rules and ethical guidelines * Shows consistency in behavior and judgement over a long term and varied situations Legal and Regulatory Navigation * Understanding, interpreting, and ensuring compliance with laws and regulations * Locates, understands, or provides factual regulator information * Works within the bounds and limits of what is permissible Using Technology * Working with electronic hardware and software applications * Using basic features and functions of software and hardware * Experiments and finds novel uses for standard features and functions * Adds, improves, modifies, or develops features and functionality Adaptability * Responding positively to change and modifying behavior as the situation requires * Accept and adjust to changes and the unfamiliar Innovation * Imagining and devising new and better ways of doing things * Fix what is broken; find solutions and fixes with resources at hand * Finds new approaches to performing familiar tasks * Create and invent new ideas; envision the unexpected, unexplored, untried Listening * Comprehend and verbal instructions and orally presented information * Recalls or retrieves key points in a conversation * Listen actively by rephrasing others' input cogently and accurately Professional and Technical Expertise * Applying technical subject matter to the job * Knows the rudimentary concepts of performing the essential technical operations * Possess recognized expertise outside of the organization Self-Management * Follows through on instructions and assignments * Self-directed and self- monitored in commitments and accomplishments * Redefines or reprioritizes activities within scope of responsibility Valuing Diversity * Shows acceptance of individual differences * Welcomes input and inclusion of others who may be different from oneself * Shows understanding and empathy for the challenges of groups seeking inclusion or dealing with perceived discrimination Education/Training: * Equivalent to the completion of high school supplemented by twelve (12) units of college level course work in computer science or a related field. Experience: * Two (2) years of experience in the operation and repair of computer equipment and other office equipment. Equivalency Provision: In the absence of (12) units of college level course work in computer science or a related field, the equivalent to completion of high school and three (3) years of experience providing network administration and support consisting of responsibility for hardware, software, application support, and user training is qualifying. The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily indoors with travel to various locations to provide user support and attend meetings. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to travel to various sites throughout the day; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to occasionally lift, carry, push, and/or pull light to moderate amounts of weight up to 35 pounds; to occasionally lift, carry, push, and/or pull heavier amounts of weight with or without assistance; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment. Hearing: Hear in the normal audio range with or without correction. The person selected for hire will be required to complete the following pre-employment requirements: * Submit to and successfully pass DOJ live scan/fingerprinting. Cost of live-scan services to be borne by candidate. * Sealed official transcript(s) in envelope from institution or electronic copies emailed directly from institution (for positions with higher education requirement) * Tuberculosis (TB) risk assessment * Other pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see job posting qualifications section for details). Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the San Bernardino Community College District's Administrative Procedures and Board Policies.